Canon S900, S820, S750, S520 Service Manual

i9100, S520, S750, S820, S820D,S820MG, S830D, S900,S9000

SERVICE MANUAL

Canon

REVISION 0

DEC. 2001

QY8-1379-000

122001 GR 0.30-0

Application

Printer

Technical

Support

Dept.

11,21

Shimonoge

3-chome,

Takatsu-ku,

Kawasaki,

Kanagawa

213-8512,

Japan

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,

maintenance, and repair of products. This manual covers all localities where the products are sold. For

this reason, there may be information in this manual that does not apply to your locality.

Corrections

This manual could include technical inaccuracies or typographical errors due to improvements or

changes in the products. When changes occur in applicable products or in the content of this manual,

Canon will release technical information as the need arises. In the event of major changes in the

contents of this manual over a long or short period, Canon will issue a new edition of this manual

The following paragraph does not apply to any countries where such provisions are inconsistent with local law.

Trademarks

The product names and company names described in this manual are the registered trademarks of the

individual companies.

copied, reproduced or translated into another language, in whole or in part, without the written consent

of Canon Inc., except in the case of internal business use.

16-1

This manual has been produced on an Apple Power Macintosh Power Macintosh 7300/180

computer and Apple LaserWriter II NTX-J laser beam printer; printing films were printed on

Agfa SelectSet Avantra 25. All page layout and illustration data was saved on a YANO 640MO

drive system using NJ 640MO and Mitsubishi MR230MI discs.

Logos and illustrations were created with MACROMEDIA FREEHAND 7.0J. All documents and

page layouts were created with QuarkXPress 3.3 Japanese version.

I. ABOUT THIS MANUAL

This manual consists of four parts containing information for servicing the product.

Part 1: Product Specifications

Product overview and specifications.

Part 2: Troubleshooting

A guide to troubleshooting the product and identifying parts needing replacement. Troubleshooting solutions are listed according to the error indications displayed by the status indicator and by problem descriptions.

Part 3: Technical Reference

Block diagrams and information on the hardware's new technologies.

Specifications

Product

Troubleshooting

Reference

Technical

Part 4: Appendix

Pin configurations.

Appendix

Disassembly and reassembly procedures are not fully covered in this manual. Refer to the illustrations in the separate Parts Catalog as well.

II. TABLE OF CONTENTS

Page

1 -

1 -10 2. SPECIFICATIONS 1 -10 2.1 Printer Specifications

1 -10 2.1.1 Printer specifications 1 -11 2.1.2 Printer service life 1 -11 2.1.3 Print head service life 1 -12 2.2 Paper Specifications 1 -12 2.2.1 Paper sizes and weights 1 -12 2.2.2 Paper types and settings 1 -12 2.2.3 Printable area

1 -13 2.3 Print Head Specifications 1 -13 2.4 Printer and Scanner Drivers 1 -14 3. PRODUCT CODE LIST

1 -15 1. PRODUCT OVERVIEW 1 -15 1.1 Product Overview 1 -15 1.2 Special Features 1 -16 2. SPECIFICATIONS 1 -16 2.1 Printer Specifications 1 -16 2.1.1 Printer specifications 1 -16 2.1.2 Printer service life 1 -17 2.1.3 Print head service life 1 -18 2.2 Paper Specifications 1 -18 2.2.1 Paper sizes and weights 1 -18 2.2.2 Paper types and settings 1 -18 2.2.3 Printable area 1 -19 2.3 Print Head Specifications 1 -19 2.4 Printer and Scanner Drivers 1 -20 3. PRODUCT CODE LIST

Part 1: PRODUCT SPECIFICATIONS

(S900)

1. PRODUCT OVERVIEW

1.1 Product Overview

1.2 Special Features

2. SPECIFICATIONS

2.1 Printer Specifications

2.1.1 Printer specifications

2.1.2 Printer service life

2.1.3 Print head service life

2.2 Paper Specifications

2.2.1 Paper sizes and weights

2.2.2 Paper types and settings

2.2.3 Printable area

2.3 Print Head Specifications

2.4 Printer and Scanner Drivers

3. PRODUCT CODE LIST (S820)

1. PRODUCT OVERVIEW

1.1 Product Overview

1.2 Special Features

(S750)

Page

(S520) 1 -21 1. PRODUCT OVERVIEW 1 -21 1.1 Product Overview 1 -21 1.2 Special Features 1 -22 2. SPECIFICATIONS 1 -22 2.1 Printer Specifications 1 -22 2.1.1 Printer specifications 1 -22 2.1.2 Printer service life 1 -23 2.1.3 Print head service life 1 -23 2.2 Paper Specifications 1 -23 2.2.1 Paper sizes and weights 1 -23 2.2.2 Paper types and settings 1 -23 2.2.3 Printable area 1 -23 2.3 Print Head Specifications 1 -23 2.4 Printer and Scanner Drivers 1

-24 3. PRODUCT CODE LIST

Part 2: TROUBLESHOOTING

- 1 1. PRINTER OPERATION 2 - 1 1.1 Printer Operation 2 - 1 1.2 Status Indicator 2 - 2 1.3 Simple Printer Operations 2 - 2 1.3.1 Cleaning operation 2 - 2 1.3.2 Printing the nozzle check pattern 2 - 4 1.3.3 Roller cleaning operation 2 - 5 2. SERVICING 2 - 5 2.1 Before Troubleshooting 2 - 6 2.2 Detectable Problems from System Start to Exit 2 - 9 2.3 Troubleshooting Problems 2 -10 2.4 Troubleshooting Error Indications 2 -13 3. DISASSEMBLY AND REASSEMBLY 2 -13 3.1 Cautions for Disassembly and Reassembly 2 -13 3.1.1 Cautions against ink stains (ink path/ink mist) 2 -13 3.1.2 Damage due to static electricity 2 -13 3.1.3 Deformation of spur tips 2 -14 3.2 Exploded View 2 -15 3.3 Disassembly and Reassembly 2 -15 3.3.1 Carriage lock release 2 -16 3.3.2 Removing and installing tap screws 2 -16 3.3.3 Installing and removing the timing slit strip 2 -17 3.3.4 Handling the encoder film 2 -17 3.3.5 Removing and installing the logic board 2 -18 3.3.6 Removal of red screws prohibited 2 -18 3.3.7 Installing the logic board cover 2 -19 3.3.8 Installing the control ROM cover 2 -20 4. ADJUSTMENTS AND SETTINGS AFTER DISASSEMBLY AND

REASSEMBLY, AND CONFIRMATION OF OPERATION 2 -20 4.1 Adjustments and Settings after Disassembly and Reassembly 2 -20 4.1.1 Items for adjustment (per necessity/locations/tools) 2 -21 4.1.2 If EEPROM settings adjustment is necessary 2 -22 4.1.3 Print head position adjustment 2 -24 4.1.4 Print head seam stripe adjustment (S750) 2 -25 4.1.5 Grease Application

III

Page 2 -26 4.2 Confirmation method 2 -27 5. TRANSPORTING THE PRINTER 2 -27 5.1 Procedure 2 -28 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS 2 -28 6.1 Periodic Parts Replacement 2 -28 6.2 Periodic Inspections 2 -28 6.3 Tool List 2 -29 7. SERVICE-RELATED FEATURES 2 -29 7.1 Service Mode Operations 2 -30 7.2 Test Printout 2 -32 7.3 Printing the EEPROM Information 2 -34 7.4 Resetting the EEPROM 2 -34 7.5 Waste Ink counter settings (S900/S820)

Part 3: TECHNICAL REFERENCE

3 3 -

3 3 3 3 3 3 -

1 1

2 2 2 2 3 5

1. NEW TECHNOLOGY

1.1 Borderless printing

1.1.1 Borderless printing limitations

1.2 Quiet Mode

1.2.1 Quiet mode limitations

1.3 Remaining-ink amount detection (S900/S820)

1.3.1 Limitations when using the remaining-ink amount detection function

2. CLEANING MODES AND INK PURGE AMOUNTS

3. PRINT MODES

Part 4: APPENDIX

(S900) 4 - 1 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 - 1 1.1 Logic Board 4 - 4 1.2 Carriage Board 4 - 5 1.3 Print Head

(S820) 4 - 6 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 - 6 1.1 Logic Board 4 - 9 1.2 Carriage Board 4 -10 1.3 Print Head

(S750) 4 -11 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 -11 1.1 Logic Board 4 -14 1.2 Carriage Board 4 -15 1.3 Print Head

(S520) 4 -16 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 -16 1.1 Logic Board 4 -19 1.2 Carriage Board 4 -20 1.3 Print Head 4 -21 2.PROBLEMS LEFT REMAINING

III. ILLUSTRATION INDEX

Page

1 - 1 1 - 3 1 - 3 1 - 5

1 - 9 1 -12

1 -15 1 -18

1 -21

2 - 1 2 - 3 2 -14 2 -15 2 -16 2 -17 2 -18 2 -18 2 -19

2 -22 2 -24 2 -25 2 -30

2 -32

Part 1: PRODUCT SPECIFICATIONS

(S900) Figure Figure Figure Figure (S820) Figure Figure (S750) Figure Figure (S520) Figure

1 1 1 1 -

1 1 -

1 -

Printer Exterior (S900)

JEIDA Standard Pattern

JIS SCID No. 5

Printable Area

Printer Exterior (S820)

Printable Area

Printer Exterior (S750)

Printable Area

Printer Exterior (S520)

Part 2: TROUBLESHOOTING

Figure Figure Figure Figure Figure Figure Figure Figure Figure

Figure Figure Figure Figure

Figure

2 -

Operation Panel

2 -

Nozzle Check Pattern Printout

2 -

Exploded View

2 -

Carriage Lock Release

2 -

Timing Slit Strip

2 -

Short-Circuiting the Capacitors

2 -

Do not Remove the Red Screws

2 -

Installing the Logic Board Cover

2 -

Installing the ROM Cover

2 -10 Print Position Alignment Pattern 2 -11 Seam Stripe Adjustment Pattern 2 -12 Grease application 2 -13 Service/Factory Test Printout (Sample)

2 -14 EEPROM Information Printout (Sample)

Part 3: TECHNICAL REFERENCE

3 - 2 Figure 3 - 1 Remaining Ink amount detection

Part 4: APPENDIX

(S900) 4 - 1 4 - 4 4 - 6

4 - 6 4 - 9 4 -10

4 -11 4 -14 4 -15

4 -16 4 -19

Figure Figure Figure (S820) Figure Figure Figure (S750) Figure Figure Figure (S520) Figure Figure

4 -

Logic Board

4 -

Carriage Board

4 -

Print Head

4 -

Logic Board

4 -

Carriage Board

4 -

Print Head

4 -

Logic Board

4 -

Carriage Board

4 -

Print Head

4 -10 Logic Board 4 -11 Carriage Board

4 -20

Figure

4 -12 Print Head

IV. TABLE INDEX

Page

1 - 7 Table 1 -

1 -14 Table 1 -

1 -20 Table 1 -

1 -24 Table 1 -

Part 1: PRODUCT SPECIFICATIONS

(S900)

PRODUCT CODE LIST

(S820)

PRODUCT CODE LIST

(S750)

PRODUCT CODE LIST

(S520)

PRODUCT CODE LIST

Part 2: TROUBLESHOOTING

2 -10 Table 2 - 1 ERROR INDICATIONS 2 -21 Table 2 - 2 EEPROM SETTINGS WHEN REPLACING THE INK ABSORBER

Part 3: TECHNICAL REFERENCE

3 3 -

3 5

Table Table

3 3 -

CLEANING MODES

PRINT MODES

Part 1

SPECIFICATIONS

PRODUCT

Page Page

(S900) (S750) 1 1 1 1 1 1 1 1 1 -

1 1 1 2 2 4 6 6 7

1. PRODUCT OVERVIEW 1 -15 1. PRODUCT OVERVIEW

1.1 Product Overview 1 -15 1.1 Product Overview

1.2 Special Features 1 -15 1.2 Special Features

2. SPECIFICATIONS 1 -16 2. SPECIFICATIONS

2.1 Printer Specifications 1 -16 2.1 Printer Specifications

2.2 Paper Specifications 1 -18 2.2 Paper Specifications

2.3 Print Head Specifications 1 -19 2.3 Print Head Specifications

2.4 Printer and Scanner Drivers 1 -19 2.4 Printer and Scanner Drivers

3. PRODUCT CODE LIST 1 -20 3. PRODUCT CODE LIST

(S820) (S520)

1 -

1 -10 2. SPECIFICATIONS 1 -22 2. SPECIFICATIONS 1 -10

1 -12 1 -13 1 -13 1 -14 3. PRODUCT CODE LIST 1 -24 3. PRODUCT CODE LIST

1. PRODUCT OVERVIEW 1 -21 1. PRODUCT OVERVIEW

1.1 Product Overview 1 -21 1.1 Product Overview

1.2 Special Features 1 -21 1.2 Special Features

2.1

Printer Specifications 1 -22

2.2

Paper Specifications 1 -23

2.3

Print Head Specifications 1 -23

2.4

Printer and Scanner Drivers 1 -23

2.1

Printer Specifications

2.2

Paper Specifications

2.3

Print Head Specifications

2.4

Printer and Scanner Drivers

S900

Part 1: Product Specifications

I. PRODUCT OVERVIEW

1.1

Product Overview

"High Speed, Ultra-fine Image Photo Printer" With a new head (512 nozzles x 6 colors, 1200dpi resolution) and improvements to the printer driver, this printer realizes the highest photo printing speed in its class and the finest picture quality among its competitors. The printer is targeted at amateur users as well as high-end design and photography professionals who need realistic photo-quality output from their digital cameras, scanners, etc.

1.2

Special Features

(1) Speed

The new head (512 nozzles x 6 colors, 1200 dpi resolution) allows improved print speed (1 ppm photo printing).

(2) Image Quality

Increased color range and half toning due to advanced image management.

(3) Servicing

Servicing is almost identical to that of the S600.

(4) Value Added Features

Total borderless printing (for postcard, A4, LTR, L-size, 2L-size, 4" x 6") A new level of quietness with the adoption of Quiet mode.

(5) Other

Paper feed strength has been greatly improved by use of the S600 ASF.

Specifications

Product

Printer (Front) Print head

Figure 1-1 Printer Exterior (S900)

1-1

Part 1: Product Specifications

2.1.1

Printer

specifications

2. SPECIFICATIONS

2.1

Printer Specifications

Type Desktop serial printer

Paper Feed System Automatic feed only (No manual feed) Resolution 24001200 dpi (Max. resolution) Throughput HS HQ

Printing Direction Bi-directional / Uni-directional (See Part 3.3: PRINT MODE LIST for

Max. Printing Width 203 mm (216 mm when borderless printing) Line Feed Speed 127 mm/s Interface USB (Rev.1.1) ASF Capacity Max. 10 mm (about 100 sheets of 75 g/m2paper) Sensors

Print Head Alignment Operating Noise (draft, standard, high) Ambient Conditions During operation: Temperature 5C-35C

Power Source

External Dimensions Weight 5.8 kg (Not including print head and options) Related Standards

Serial No. Location Carriage ribbon cable holder (visible when the access cover is open)

Bk (Fast Gear: J) 6.8-7.4 5.5-6.0 Color (Fast Gear: J) 6.9-7.3 4.4-4.8 Photo (ISO JIS-SCID NO.5) 0.94-1.07 0.49-0.55

details)

Front cover-open sensor Print head sensor Ink-out and remaining ink sensors (optical type and dot count) Paper-out sensor Waste-ink full sensor Internal temperature sensor Available (even and odd nozzles of each color, bidirectional adjustment) 47/47/40 dB(A) Sound pressure level conforms to ISO9296

Relative Humidity 10%-90% (No condensation)

During non-operation:Temperature 0C-40C

Relative Humidity 5%-95% (No condensation) Power voltage/frequency 100-127 VAC 50/60 Hz 220-240 VAC 50/60 Hz Approx. 440 mm (W)300 mm (D)180 mm (H)

EMR interference: VCCI, FCC, IC, CE Mark, Taiwan / Korea EMC, CCIB (China EMC), C-tick Electrical safety: Dentori, UL, C-UL, CB Report, GS, CE Mark, FIMC, CCIB (electrical safety), AS, CCEE, PSB, Korean Dentori, SASO Environmental: Energy Star, Blue Angel, Environment label

Power consumption During standby

Max. approx. 22 W

Max. approx. 21 W

Approx. 6 W (2W*1) Approx. 6 W (2W*1)

S900

1: In energy-saving mode

✽

1-2

S900

2.1.2

Printer

service

life

Part 1: Product Specifications

Whichever comes first:

(1) A total of 10,000 pages printed at 7.5% duty per color. (2) 5 years of use.

2.1.3

Print head service life

(1) Service life

10,000 pages of color printing (7.5% duty pattern printing per color)

(2) Ink tank service life (printable pages per tank)

Monochrome (black) *

BCI-6Bk: 640 pages (2.05%)

Color *

BCI-6Bk: 990 pages (print duty: 0.83%) BCI-6C: 860 pages (print duty: 1.01%) BCI-6M: 790 pages (print duty: 1.56%) BCI-6Y: 470 pages (print duty: 2.70%) BCI-6PC: 410 pages (print duty: 2.93%) BCI-6PM: 270 pages (print duty: 4.95%)

Specifications

Product

1: JEIDA Standard pattern (default driver setting)

✽

2: JIS SCID NO. 5 Pattern (measured when driver set to HQ photo printing on plain

✽

paper)

Figure 1-2 JEIDA Standard Pattern Figure 1-3 JIS SCID No. 5

1-3

Part 1: Product Specifications

2.2.1

Paper

sizes

and

weights

2.2

Paper Specifications

(1) Paper sizes

See the table below.

(2) Weight

For automatic feeding, the paper's weight should be 64-105 g/m2.

2.2.2

Paper types and settings

S900

Type Size

Plain paper A4/B5/A5/LTR/LGL Auto Less than 10 mm

●

High-quality paper HR-101 A4/LTR Auto Approx. 80 sheets

Photo glossy paper GP-301 A4/LTR Auto 10 sheets

●

Professional Photo

●

paper

Glossy photo film HG-201 A4/LTR Auto 1 sheet

Transparency CF-102 A4/LTR Auto Less than 30 sheets

Banner paper -- A4/LTR Auto 1 sheet

T-shirt transfer TR-201 A4/LTR Auto 1 sheet

Mouse pad MK-101 --- Auto 1 sheet

Glossy postcard KH-201

●

Photo glossy postcard FM-101

Japan Post Office

●

postcard

Japan Post Office

●

postcard for ink jet

printing

Professional photo

postcard

Envelope COM#10

Professional photo

card

PR-101 A4/LTR Auto 1 sheet

PR-101L

PR-101 2L

PR-101 4x6

--- 100 mm148 mm Auto Less than 40 sheets

---

PH-101 100 mm148 mm Auto Less than 20 sheets

DL-size

No. 4

No. 6

PC-101 L

PC-101 2L

PC-101 D

PC-101 W

PC101 S

PC-101 C

89 mm  127 mm

127 mm178 mm

101.6 mm  152.4 mm

148 mm  100 mm

119 mm216 mm

100 mm  148 mm

105 mm241 mm

110 mm  220 mm

105 mm235 mm

98 mm  190 mm

101.6 mm  190.5 mm

183 mm  210 mm

210 mm310 mm

119 mm  216mm

Perforated phonecard size

Paper Feed Method

Auto 20 sheets

Auto 10 sheets

Auto 20 sheets

Auto Less than 20 sheets

Auto Less than 40 sheets

Auto

ASF Stacking Capacity

Less than 20 sheets

Less than 10 envelopes

Less than 20 sheets

Less than 10 sheets

Less than 20 sheets

●

: Borderless printing is possible with this paper (plain paper, A4/LTR size only).

1-4

S900

2.2.3

Printable

area



3.4



6.4



6.4



3.0mm



Part 1: Product Specifications

A4, B5, A5

■

3.0 mm

1.5*

5.0 mm

3.4 mm

1.5*

Paper-feeding direction

■

Envelope (No. 4/No. 6)

3.0

24.0 mm

3.4 mm

1.5

3.4 mm

( )

1.5

Letter, legal

■

3.0 mm

33.0 mm

24.0 mm

( )

1.5

Glossy postcard/Japan Post Office postcard/ Japan Post

■

1.5

5.0 mm

1.5

Office postcard for ink jet printing/Pro photo postcard

3.0 mm



1.5

5.0 mm

3.4 mm



1.5

3.4 mm

( )



1.5

33.0 mm

24.0 mm

( )

1.5

33.0 mm

24.0 mm

Recommended printing area:

Printable area:

Specifications

Product

*1 For recycled paper, 3.0 mm 3 or 3.4 mm 2. *2 If the bottom margin goes beyond the plain paper's printable area, the software application's specifications

apply. The region inside the dotted lines is the printable area where print quality can be guaranteed.

Note: The right margins in parentheses indicate that the dimension depends on the paper size.

Figure 1-4 Printable Area

1-5

+ 175 hidden pages