Canon Pixma MP530 Service Manual

PIXMA MP530

SERVICE MANUAL

Canon

Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the PIXMA MP530:

Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP530

Part 2: Technical Reference

ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP530

Part 3: Appendix Block diagrams and pin layouts of the PIXMA MP530

Reference: This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS

Part 1: MAINTENANCE

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service

Engineer

1-2. Customer Maintenance

1-3. Product Life

1-4. Special Tools

1-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATION

2-1. Operator Call Errors

2-2. Service Call Errors

2-3. Fax Errors

2-4. Other Error Messages

2-5. Warnings

2-6. Troubleshooting by Symptom

󲩷󲩷󲩷󲩷 2-7. FAX communication troubleshooting

3. REPAIR

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

3-2. Special Notes on Repair Servicing

(1) Power supply unit removal / reassembly

(2) Right and left side covers removal

(3) Middle panel R removal

(4) Front panel R removal

(5) Middle panel L removal

(6) Front panel L removal

(7) Front door unit removal

(8) Emblem removal

(9) ADF unit removal

(10) Scanner unit removal

(11) Main case removal

(12) NCU board ass'y removal

(13) NCU sub board ass'y removal

(14) Logic board ass'y removal

(15) Printer unit removal

(16) Operation panel unit / LCD unit removal

(17) DF guide sheet holder / DF guide sheet removal

(18) Document feed roller, Separation roller, and Separation tab cleaning

(19) Removal of the parts in the ADF unit

3-3. Adjustment / Settings

(1) Paper feed motor adjustment

(2) Grease application

(3) Waste ink counter setting

(4) White sponge sheet attachment

(5) User mode

(6) Service mode

Service mode operation

Destination settings

Waste ink amount setting

Button and LCD test

3-4. Verification Items

(1) Service test print

(2) EEPROM information print

(3) Fax report

4. MACHINE TRANSPORTATION

Part 2: TECHNICAL REFERENCE

1. NEW TECHNOLOGIES

2. CLEANING MODE AND AMOUNT OF INK PURGED

3. PRINT MODE

3-1. Normal Color Printing via Computer

3-2. Normal Grayscale Printing via Computer

3-3. Borderless Printing via Computer

3-4. Duplex Printing via Computer

3-5. Camera Direct Printing

3-6. Copying

4. FAQ (Problems Specific to the MP530 and Corrective Actions)

Part 3: APPENDIX

1. BLOCK DIAGRAM

2. WIRING DIAGRAM

3. CONNECTOR LOCATION AND PIN LAYOUT

3-1. Logic Board Ass'y

3-2. NCU Board

3-3. NCU Sub Board

3-4. Carriage Board (Print Head Connector)

4. SPECIFICATIONS

art 1

MAINTENANCE

1. MAINTENANCE

1-1

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement

Consumables by Service Engineer

(1) Adjustment

New Adjustment Timing Purpose Tool

EEPROM initialization

Destination settings (EEPROM settings)

Waste ink counter resetting (EEPROM settings)

Waste ink amount setting

(EEPROM settings)

Paper feed motor position adjustment

CD / DVD detection sensor light volume

correction

At logic board replacement To initialize settings. None. 1 min.

At logic board replacement To set the destination. None.

- At logic board replacement

- At waste ink absorber replacement

- At logic board replacement To set the waste ink amount to the

To reset the waste ink counter. None.

waste ink counter.

At paper feed motor replacement

- At logic board replacement

- At carriage unit replacement

To adjust the belt tension. (Position the paper feed motor so that the belt is stretched tight.)

To correct the light volume for the CD / DVD detection sensor.

Perform in the service mode.

None.

Perform in the service mode.

None.

Perform in the service mode.

Approx.

time

1 min.

5 min.

2 min.

Grease application - At carriage unit replacement

- At PR shaft ass'y replacement

- At CL base or CL gear replacement

Ink system function

󲩷

check

LCD language

󲩷

settings

Document pressure

󲩷

sheet position adjustment

Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are not re-

adjustable. The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.

*1: Only for CD / DVD printing supported regions.

- At logic board replacement

- At platen unit replacement

- At carriage unit replacement

At logic board replacement

- At document pressure sheet replacement

- At document feed base

replacement

- To maintain sliding properties of the carriage shaft and the lift cam shaft.

- To protect the machine's sliding portions (gears and Open button).

To maintain detection functionality for presence of the ink tanks and each ink tank position.

To set the language to be displayed on the LCD.

To adjust the pressure sheet to fit in place to the four corners of the platen glass when the cover is closed.

FLOIL KG-107A

None. Perform in the

service mode.

None.

Perform in the user mode.

None. 2 min.

1 min.

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this machine that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

1-2

1-2. Customer Maintenance

Adjustment Timing Purpose Tool

Print head alignment

(Auto/Manual)

Print head cleaning

Print head deep cleaning

Ink tank replacement

Paper feed roller cleaning

CD / DVD print position

adjustment

Bottom plate cleaning

Protrusions area cleaning

At print head replacement. To ensure accurate dot placement. - Machine buttons

- Computer (settings via

When print quality is not satisfying. To improve nozzle conditions. - Machine buttons

When print quality is not satisfying, and not improved by print head cleaning.

When an ink tank becomes empty. ("No ink error" displayed on the monitor, or short flashing of an ink tank LED)

When paper does not feed properly. To clean the paper feed rollers. Machine buttons

At CD / DVD printing, when necessary.

When the back side of the paper is smeared.

When protrusions of the platen inside the machine are stained.

To improve nozzle conditions. - Machine buttons

To replace the empty ink tank. None. 2 min.

To correct CD / DVD print position.

To clean the platen ribs.

To wipe ink off the protrusions of the platen.

the MP driver)

- Computer (settings via the MP driver)

Computer (application software)

- Machine buttons

- Computer (settings via the MP driver)

Swab or the like 1 min.

Approx.

time

3 min.

1 min.

2 min.

5 min.

1 min.

Scanning area cleaning

ADF cleaning

ASF sub- roller cleaning

*1: Only for CD / DVD printing supported regions.

When the following are dirty:

- Platen glass

- Document pressure sheet

- ADF glass

- White sheet in the back of the ADF

When inside of the ADF cover is dirty.

When the paper fed from the ASF is smeared due to ink mist attached to

the ASF sub-rollers.

To clean the applicable items.

To clean the inside of the ADF cover

To clean the ASF sub-rollers.

Soft, dry, and clean lintfree cloth.

- Plain paper

- Machine buttons (paper feed roller cleaning)

[See Part 2, 4. FAQ, How to make and set the ASF sub-roller cleaning sheet, for

details]

1 min.

1-3. Product Life

1-3

(1) Machine

Specified print volume (I) or the years of use (II), whichever comes first.

(I) Print volume: 17,000 pages

(II) Years of use: 5 years of use

(2) Print head

Same as the machine life.

(3) Ink tank (target value)

1,500 character pattern 200 pages

Fax

Black 1,500 character pattern 9,400 pages

Color A4, 7.5% duty per color pattern 6,500 pages

A4, photo, borderless printing 200 pages

4 x 6, photo, borderless printing 400 pages

Postcard, photo, borderless printing 300 pages

Pattern Ink tank used Print yield

Black text PGI-5BK Approx. 820 pages

Color chart PGI-5BK Approx. 1,450 pages

CLI-8C Approx. 850 pages

CLI-8M Approx. 600 pages

CLI-8Y Approx. 540 pages

Photo chart

󲩷 󲩷

Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the default

settings in the Windows XP driver, using Word 2003.

Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the default settings

in the Windows XP driver, using Photoshop 7.0.

Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the

default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.

The print yield in the table above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed, application software, print mode, and type of paper used.

When the machine is turned on and while printing, each ink may be used for protecting the print head and maintaining print quality.

1-4. Special Tools

CLI-8BK Approx. 1,650 pages

CLI-8C Approx. 430 pages

CLI-8M Approx. 290 pages

CLI-8Y Approx. 310 pages

Name Tool No. Application Remarks

FLOIL KG-107A

QY9-0057-000 To be applied to the sliding portions of the

carriage shaft, lift cam shaft, and machine's sliding portions (gears).

In common with the S520.

1-5. Serial Number Location

1-4

On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning unit is opened, and the carriage moves to center).

󲩷󲩷󲩷

To the table of contents To the top

2. LIST OF ERROR DISPLAY / INDICATION

1-5

Errors and warnings are displayed by the following ways:

1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text.

2) Warnings during printing from a computer are displayed on the printer driver Status Monitor.

3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

1) ON/OFF button: To turn the machine off and on again.

2) OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

3) Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

2-1. Operator Call Errors (by Alarm LED Lit in Orange)

Error

No paper (ASF).

No CD / DVD tray*1. [1001]

No paper in the front paper feed cassette.

Error code

[1000]

[1003]

Message on the LCD

LOAD PAPER

SET PAPER AND PRESS [OK]

CD-R TRAY IS NOT SET

LOAD PAPER

SET PAPER AND PRESS [OK]

Set the paper in the ASF, and press the OK button.

Set the CD / DVD tray, and press the OK button.

Set the paper in the cassette, and press the OK button.

Solution

No CD or DVD*1.

Paper jam. [1300] PAPER JAMMED

Paper jam in the rear guide.

Paper jam in the under guide.

No ink.

Ink tank not installed. Ink tank may not be compatible.

[1002]

[1303]

[1304]

[1601], [1602] [1611],

[1612][1613]

[1660] CHECK INK

NO DVD/CD IS SET

CHECK INK U041

󲩷

U043

Set a CD or DVD in the CD / DVD tray (which is ejected at error occurrence), and inset the CD / DVD tray in the proper position. Then, press the OK button.

Remove the jammed paper, and press the OK button.

Replace the empty ink tank(s), and close the cover.

Pressing the OK button will clear the error without ink tank replacement, however, ink may run out during printing.

Note: [1601]: Pigment BK [1602]: Dye BK [1611]: Dye Yellow [1612]: Dye Magenta [1613]: Dye Cyan

Possible causes are as follows:

- The ink tank may not be installed properly (The lamp on the ink tank is off). Install the ink tank appropriately.

The print head is not installed, or it is not

properly installed.

Head contact is faulty.

[1401]

- The ink tank may not be compatible with this machine (The lamp on the ink tank is off). Install the appropriate ink tank.

CHECK CARTRIDGE U051

- Install the print head properly.

- Replace the print head.

Print head temperature

1-6

sensor error

[1403]

CHECK CARTRIDGE U052

Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print head.

Faulty EEPROM data of the print head

Inner cover open before start of printing on paper

(print continuable).

Inner cover open during printing on paper (print

NOT continuable).

Inner cover open before start of printing on paper

(print continuable).

Inner cover open during printing on paper (print

NOT continuable).

Inner cover closed before start of CD / DVD printing (print

continuable).

Inner cover closed during CD / DVD printing (print NOT

continuable).

[1405]

[1841] INNER COVER IS OPEN

[1846]

[1851]

[1856]

[1850]

[1855]

INNER COVER CLOSED

Close the inner cover, and press the OK button.

Close the inner cover, and press the OK button to clear the error. The paper being printed at error occurrence will be ejected without printing the remaining data for the ejected paper, then printing will resume from the next page.

Close the inner cover, and press the OK button.

Open the inner cover which functions as the CD / DVD tray feeder, set the CD / DVD tray in the feeder, and press the OK button.

Open the inner cover, and press the OK button to clear the error. The CD or DVD being printed at error occurrence will be ejected without printing the remaining data for the ejected

CD or DVD, then the next print job will be done.

Multiple ink tanks of the same color installed.

Ink tank in a wrong position.

Warning: The waste ink absorber becomes almost

full.

The connected digital camera or digital video camera does not support

Camera Direct Printing.

Failed in automatic print head alignment.

[1681]

[1680]

[1700]

[2001]

[2500]

CHECK INK U071

CHECK INK U072

WASTE INK NEAR FULL

INCOMPATIBLE CAMERA DISCONNECT CAMERA CABLE

HEAD ALIGNMENT ERROR

Replace the wrong ink tank(s) with the correct one(s).

Install the ink tank(s) indicated on the LCD in the correct position.

Press the OK button. The service call error, indicating the waste ink absorber is full, is likely to occur soon. Once the waste ink absorber becomes completely full, printing cannot be done until the waste ink absorber is replaced.

Remove the cable between the camera and the machine.

- A4/Letter-sized paper is not loaded on the Auto Sheet Feeder. Press the [OK] on the machine to clear the error, then load a few sheets of A4/Letter-sized paper in the Auto Sheet Feeder. Automatic head alignment cannot be performed using paper from the Cassette. For automatic Print Head alignment, always load paper in the Auto Sheet Feeder.

󲩷

- Print Head nozzles are clogged. Press the [OK] to resolve the error. Print the nozzle check pattern to check the status of the Print Head.

󲩷

- The Paper Output Slot has been exposed to a strong light source preventing current Print Head alignment. Press the [OK] to resolve the error. Adjust the printer position so the Paper Output Slot will not be exposed directly to a strong light source.

󲩷

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the [OK]

to resolve the error, and then perform manual Print Head

1-7

alignment.

The remaining ink amount unknown.

[1683]

CHECK INK U130

󲩷

Ink tank not recognized. [1684]

Ink tank not recognized.

Scanning unit (printer cover) is open.

*1: Only for models supporting CD / DVD printing

*2: Only for models not supporting CD / DVD printing

󲩷

[1410 to 1419][1682]

[1200]

CHECK INK U140

CHECK INK U150

COVER IS OPEN

An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one.

Printing with a once-empty or refilled ink tank can damage the print head.

If printing is continued without replacing the refilled ink tank, press the Stop/Reset button for 5 sec. or longer to record the use of a refilled ink tank.

Note:

After the above operation, the function to detect the remaining ink amount is disabled.

A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.

An error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).

Close the scanning unit (printer cover).

2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (COPY button),

or Alarm LED Lit in Orange)

Service call errors are indicated by the number of cycles the Alarm LED and COPY button blink, and the corresponding error code is displayed on the LCD.

Cycles of blinking

in orange (Alarm

LED) and green

(COPY button)

2 times

3 times Line feed

4 times

5 times

Error

Carriage error [5100] An error occurred in the carriage encoder

error

Purge cam sensor error

ASF (cam) sensor error

Error

[6000] An error occurred in the LF encoder signal. - Timing sensor unit

[5C00] An error occurred in the purge unit. - Purge unit

[5700]

code

signal.

This error takes place when feeding paper from the ASF after an error occurred in the ASF cam

sensor.

Conditions

Solution

(Replacement of listed parts, which

are likely to be faulty)

- Carriage unit

- Timing slit film

- Logic board

- Carriage motor

- Timing slit disk film

- Feed roller

- Platen unit

- Logic board

- Paper feed motor

- Logic board

- Sheet feed unit

6 times

7 times

8 times

Internal temperature error

Waste ink absorber full

Print head temperature rise error

[5400] The internal temperature is not proper.

[5B00] The waste ink absorber is full.

[5200] The print head temperature exceeded the

specified value.

- Logic board

- Carriage unit

- Ink absorber kit

- Print head

- Logic board

9 times

1-8

11 times Carriage lift

12 times

13 times

EEPROM error

mechanism error

AP position error

Paper feed position error

[6800] A problem occurred in writing to the EEPROM. - Logic board

[5110] The carriage did not move up or down properly. - PR lift shaft

- Sheet feed unit

- Logic board

- Carriage lift sensor unit

[6A00] An error occurred in the AP motor during

purging operation.

[6B00] An error occurred in the paper feed motor.

- Sheet feed unit

- Logic board

- Purge unit

- Sheet feed unit

- Logic board

14 times

15 times

16 times Valve sensor

17 times

19 times Ink tank

20 times

22 times

Continuous alternate blinking

Alarm LED lit RAM error

Note: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information

print). If the waste ink amount is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y. [See

Section 3-3. Adjustment / Settings, (6) Service mode, for details.]

Paper feed cam sensor error

USB Host VBUS overcurrent

error

Motor driver error

position sensor error

Other hardware error

Scanner error [5010] The scanner unit cannot detect the home

ROM error

[6B10] An error occurred in the paper feed cam sensor

during paper feeding from the front paper feed cassette.

This error is also indicated when the waste ink counter is 60% or more, and a paper jam occurs in the under guide.

[9000] The USB Host VBUS is overloaded. - Logic board

[6C00] An error occurred in the valve sensor during

cleaning.

[6D00] The AD conversion value indicating the motor

driver temperature is not proper.

[6502] None of the ink tank position is detected.

[6500] The PCI bus error is detected by the ASIC. - Logic board

position, or the scanner unit warming-up is not done properly at power-on.

On the LCD, "SCANNER ERROR" is displayed.

[6100] The check sum value is incorrect in the ROM

check at hard-power-on.

[6300] The RAM error occurred in the RAM check at

hard-power-on.

- Sheet feed unit

- Logic board

- Purge unit

- Logic board

- Platen unit

- Logic board

- Scanner unit

- Logic board

2-3. Fax Errors

For errors other than those listed below, please refer to the "G3 / G4 Facsimile Error Code List (Rev. 2)."

(1) User error codes

Error code TX / RX Meaning #001

#003 #005

TX Document jam

TX / RX Document is too long, or page time-over

TX / RX Initial identification (T0 / T1) time-over

#009

1-9

RX Recording paper jam, or no recording paper

#012

#017

#018 #022

#037 #085

#099 #995

(2) Service error codes

Error code TX / RX Meaning ##100

##101 ##102

##103

TX No recording paper at the receiving machine

TX Redial time-over, but no DT detected

TX Auto dialing transmission error, or redial time-over

TX Call failed (no dial registration)

RX Memory overflow at reception of an image

TX No color fax function supported in the receiving machine

TX / RX Transmission terminated mid-way by pressing the Stop/Reset button

TX / RX During TX (sending): Memory transmission reservation cancelled

During RX (receiving): Image data received in the memory cleared

TX Re-transmission of the procedure signal has been attempted the specified number of times, but failed.

TX / RX Sender's modem speed does not match the receiving machine.

TX Fallback is not possible.

RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).

##104

##106 ##107

##109

##111 ##114

##200 ##201

##204 ##220

##224 ##226

##229 ##232

##237 ##238

TX RTN or PIN has been received.

RX The procedure signal has been expected for 6 seconds, but not received.

RX Fallback is not available at the sending machine.

TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or CRP has been received, and re-

TX / RX Memory error

RX RTN has been received.

RX A carrier has not been detected for 5 seconds during image reception.

TX / RX DCN has been received in a method other than the binary procedure.

TX DTC has been received even when there is no sending data.

TX / RX System error (main program hang-up)

TX / RX An error has occurred in the procedure signal in G3 transmission.

TX / RX The stack pointer has shifted from the RAM area.

RX The recording area has been locked for 1 minute.

TX The encoder control unit has malfunctioned.

RX The decoder control unit has malfunctioned.

RX The print control unit has malfunctioned.

transmission of the procedure signal has been attempted the specified number of times but failed.

##261 ##280

##281

##282

##283

##284

##285

TX / RX A system error has occurred between the modem and the system control board.

TX Re-transmission of the procedure signal has been attempted the specified number of times, but failed.

TX After TCF transmission, DCN has been received.

TX After EOP transmission, DCN has been received.

##286

1-10

TX After EOM transmission, DCN has been received.

##287

##288

##289 ##290

##670

##671

##672 ##673

##674

##675

##750

##752 ##753

##754

##755

##757

TX After MPS transmission, DCN has been received.

TX After EOP transmission, a signal other than PIN, PIP, MCF, RTP, RTN has been received.

TX After EOM transmission, a signal other than PIN, PIP, MCF, RTP, RTN has been received.

TX After MPS transmission, a signal other than PIN, PIP, MCF, RTP, RTN has been received.

TX In V.8 late start, the DIS V.8 ability from the receiving machine was detected, and CI was sent in response;

RX In V.8 call reception, the procedure fails to proceed to phase 2 after CM detection, causing T1 time-over.

TX In V.34 transmission, the procedure fails to proceed from phase 2 to phase 3 or later, causing T1 time-over

RX In V.34 reception, the procedure fails to proceed from phase 2 to phase 3 or later, causing T1 time-over

TX In V.34 transmission, the procedure fails to proceed from phase 3 or 4 to the control channel or later, causing

RX In V.34 reception, the procedure fails to proceed from phase 3 or 4 to the control channel or further, causing

TX After transmitting PPS-NULL in ECM transmission, no significant signal has been received, and re-

TX After transmitting PPS-NULL in ECM transmission, DCN has been received.

TX After transmitting PPS-NULL in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting PPS-MPS in ECM transmission, no significant signal has been received, and re-

TX After transmitting PPS-MPS in ECM transmission, DCN has been received.

however, the procedure failed, causing T1 time-over.

T1 time-over

transmission of the procedure signal has been attempted the number of specified times but failed.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

attempted the number of specified times but failed.

transmission of the procedure signal has been attempted the number of specified times but failed.

##758

##759

##760

##762 ##763

##764

##765

##767

##768

##769

##770

##772

TX After transmitting PPS-MPS in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting PPS-EOM in ECM transmission, no significant signal has been received, and re-

TX After transmitting PPS-EOM in ECM transmission, DCN has been received.

TX After transmitting PPS-EOM in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting PPS-EOP in ECM transmission, no significant signal has been received, and re-

TX After transmitting PPS-EOP in ECM transmission, DCN has been received.

TX After transmitting PPS-EOP in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting EOR-NULL in ECM transmission, no significant signal has been received, and re-

TX After transmitting EOR-NULL in ECM transmission, DCN has been received.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

attempted the number of specified times but failed.

transmission of the procedure signal has been attempted the number of specified times but failed.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

attempted the number of specified times but failed.

transmission of the procedure signal has been attempted the number of specified times but failed.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

attempted the number of specified times but failed.

transmission of the procedure signal has been attempted the number of specified times but failed.

##773

##774

##775

TX After transmitting EOR-NULL in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting EOR-NULL in ECM transmission, ERR has been received.

TX After transmitting EOR-MPS in ECM transmission, no significant signal has been received, and re-

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

##777

1-11

transmission of the procedure signal has been attempted the number of specified times but failed.

TX After transmitting EOR-MPS in ECM transmission, DCN has been received.

##778

##779

##780

##782

##783

##784 ##785

##787 ##788

##789

##790 ##791

##792 ##793

TX After transmitting EOR-MPS in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting EOR-MPS in ECM transmission, ERR has been received.

TX After transmitting EOR-EOM in ECM transmission, no significant signal has been received, and re-

TX After transmitting EOR-EOM in ECM transmission, DCN has been received.

TX After transmitting EOR-EOM in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting EOR-EOM in ECM transmission, ERR has been received.

TX After transmitting EOR-EOP in ECM transmission, no significant signal has been received, and re-

TX After transmitting EOR-EOP in ECM transmission, DCN has been received.

TX After transmitting EOR-EOP in ECM transmission, re-transmission of the procedure signal has been

TX After transmitting EOR-EOP in ECM transmission, ERR has been received.

RX After receiving EOR-EOP in ECM reception, ERR has been transmitted.

TX / RX During the ECM mode procedure, a signal other than a significant one has been received.

RX In ECM reception, PPS-NULL between partial pages has not been detected.

RX During high-speed signal reception in ECM, no effective frame has been detected, and a time-over has

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

transmission of the procedure signal has been attempted the number of specified times but failed.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

transmission of the procedure signal has been attempted the number of specified times but failed.

attempted the number of specified times but failed, or T5 time-over (60 sec.) has occurred.

occurred.

2-4. Other Error Messages

Message on the LCD Cause Solution

CANNOT SCAN FROM ADF The document is loaded in the ADF when

CHANGE PAPER TO A4/LTR/LGL PLAIN

CHECK PRINTER An error requiring servicing might have occurred. Turn OFF the machine, and unplug the

CLEAR DOC. [OK] STOP DOC CLR [STOP]

󲩷

DOCUMENT IN ADF PRESS [OK]

COOLING HEAD During printing, the Print Head may have become

Load the document on the Platen Glass when applying <FIT-TO-PAGE> in [Enlarge/Reduce], and <STICKER COPY> and <BORDERLESS COPY> in <1.SPECIAL COPY>.

The paper size setting is set to a size other than A4, letter or legal in fax receive mode.

The paper type setting is set to a type other than PLAIN in fax receive mode.

Documents remain in the ADF. Press [OK] to eject documents and press

The document is jammed in the ADF. Remove the document page jammed in the

too hot.

copying with <FIT-TO-PAGE> in

[Enlarge/Reduce], and <STICKER COPY>

and <BORDERLESS COPY> in

<1.SPECIAL COPY>.

Set the paper size setting to A4, letter or

legal and load paper of the same

Set the paper type setting to PLAIN.

power cord of the machine from the power

supply. After a while, plug the power cord of

the machine back in and turn ON the

machine. If the same error occurs, contact

Canon service representative.

[Stop/Reset] to stop ejecting.

To continue scanning, operate on the

application. The scanning from the ADF may

not be supported depending on an application

software.

ADF, then press [OK]. Operate again after

resolving the error.

Allow the machine to cool down. The

machine will resume printing when it has

size.

cooled down.

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󲩷

DEVICE IN USE CANNOT TURN OFF

DOCUMENT TOO LONG PRESS [OK]

MEMORY IS FULL The machine's memory is full because you tried to

PRESS [BLACK]

PRESS [COLOR]

BUSY/NO SIGNAL The telephone number you dialed is busy.

RECEIVED IN MEMORY The machine was not able to print the received fax

TRY AGAIN IN B&W The recipient's fax machine is not color-

NO TEL NUMBER The coded speed dialing code you entered has not

TX/RX NO. nnnn When the machine sends or receives a fax, it

TX/RX CANCELLED [Stop/Reset] is pressed to cancel the transmission. If required, try sending or receiving again.

HANG UP PHONE The handset is not placed in the handset cradle

NO ANSWER The recipient's fax machine does not answer. Check the number. Try dialing again after

NO TONE DETECTED The telephone line cable with a modular plug is

NO RX PAPER The other party's fax machine is out of paper or its Contact the other party and have them load

Unable to turn OFF the machine with [ON/OFF] because the machine is performing an operation.

The document is too long or is jammed in the ADF.

copy too many pages at once or a very detailed document.

󲩷

The machine's memory is full because it has received too many documents, or a very long or detailed document.

[Color] is pressed.

[Black] is pressed.

󲩷

The fax number dialed was incorrect.

󲩷

The recipient’s fax machine is not working.

󲩷 󲩷

The recipient is not using a G3 machine.

󲩷 󲩷

The touch tone/rotary pulse setting on your machine is incorrect.

󲩷

The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts).

either because the paper size setting is incorrect or the ink has run out, and the fax is stored in memory.

compatible.

been registered.

assigns a unique identification number (nnnn).

correctly.

not plugged in properly, or <DIAL TONE DETECT> is set to <ON>.

Wait until the operation has finished, then

turn OFF the machine.

Remove the document page jammed in the

ADF, then press [OK]. After resolving the

error, make sure that the document loaded

meets the machine's requirements before

redoing the operation.

Divide the document and copy each part

separately.

󲩷

Contact the sender and have him/her divide

and resend them.

A temporary error. Press [Black] to continue

the operation.

A temporary error. Press [Color] to continue

the operation.

Try dialing again after waiting for a

moment.

󲩷

Check the fax number and dial again.

󲩷

Contact the recipient and have them check

their fax machine.

󲩷

Contact the recipient and ask them to send or

receive the document using a G3 machine.

󲩷

Set your machine to the setting that matches

your telephone line.

󲩷

Contact the recipient and have them check

their fax machine. For an overseas call, add

pauses to the registered number.

Correct the paper size setting or replace the

ink tank.

Press [Black] to resend the faxes.

Write the number down if you will need it

later.

Replace the handset correctly.

waiting for a moment.

Make sure that the cable is plugged in

properly, and resend the fax after a while. If

you still cannot send the fax, set <DIAL

TONE DETECT> to <OFF>.

memory is full. paper in their fax machine or free up space in

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their fax machine

's memory.

2-5. Warnings

Warning Message on the LCD Solution

The message <INK LOW> appears on the LCD when the ink level becomes low during printing.

Print head temperature rise

Protection of excess rise of the print head temperature

2-6. Troubleshooting by Symptom

Symptom Solution

Faulty operation The power does not turn on.

INK LOW Press [OK] to continue printing.

Press [Stop/Reset] to cancel the current print job.

If the print head temperature does not fall, the error code "5200" is displayed, indicating the print head temperature rise error.

If the print head temperature does not fall, the error code "5200" is displayed, indicating the print head

temperature rise error.

When the print head temperature falls, the error is automatically cleared.

Note:

If the print head temperature exceeds the specified limit when the scanning unit (printer cover) is opened, the carriage does not move to the ink tank replacement position.

If the print head temperature exceeds the specified limit, an intermission is inserted during printing.

The power turns off immediately after power-on.

A strange noise occurs.

Nothing is displayed on the LCD. - Confirm the connection between the operation panel, the

A portion of the LCD is not displayed. - Perform the button and LCD test in the service mode, and

Paper feed problems (multi-feeding, skewed feeding, no feeding).

- Confirm the connection of

- the power cord, and

- between the logic board and the power supply unit.

- Replace the

- power supply unit, or

- logic board.

- Remove foreign material.

- Attach a removed part if any.

- Check the operation of the moving parts (such as purge unit, carriage unit, and paper feeding mechanism)

- Replace a faulty part, if any.

scanner unit, and the logic board.

- Replace the

- LCD, or

- logic board.

confirm that the LCD is displayed without any segments missing.

- Confirm the connection between the operation panel, the scanner unit, and the logic board.

- Replace the

- LCD, or

- logic board.

- Examine the inside to confirm that no parts are damaged, and the rollers are clean.

- Remove foreign material.

- Adjust the paper guide properly.

- Confirm the connection of each harness and the logic

board.

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- Replace the

- sheet feeder unit,

- cassette, or

- logic board.

Carriage movement problems (contact to other parts, strange noise).

Faulty scanning (no scanning, strange noise).

No paper feeding from the ADF (no operation of the ADF motor).

No sound from the speaker. - Confirm the connection between the speaker and the logic

- Confirm that the carriage timing slit strip film is free from damage or grease.

- Clean the carriage timing slit strip film (with ethanol and lint-free paper).

- Replace the

- carriage timing slit strip film, or

- carriage unit.

- Confirm the connection between the scanner unit and the logic board.

- Replace the

- scanner unit, or

- logic board.

- Confirm the connection

- between the ADF motor and the ADF PWB, and

- between the ADF PWB and the logic board.

- Replace the

- document feed unit, or

- logic board.

board.

- Replace the

- speaker, or

- logic board.

Unsatisfactory print quality No printing, or no color ejected. - Replace the

- ink tank,

- print head*1, or

- logic board.

- Remove foreign material from the purge unit caps, if any.

- Replace the purge unit.

Printing is faint, or white lines appear on printouts even after print head cleaning.

Line(s) not included in the print data appears on printouts.

Paper gets smeared. - Feed several sheets of paper.

A part of a line is missing on printouts. - Replace the

Color hue is incorrect. - Replace the

- Remove and re-install the print head.

- Replace the

- ink tank,

- print head*1,

- purge unit, or

- logic board.

- Perform bottom plate cleaning.

- Clean the paper path with cotton swab or cloth.

- Clean the ASF sub-rollers.

- ink tank, or

- print head*1.

- ink tank, or

- print head*1.

- Perform print head alignment.

Faulty scanning

1-15

Printing is incorrect. Replace the logic board.

No ejection of black ink. - Replace the

- ink tank, or

- print head*1.

- Remove foreign material from the purge unit caps, if any.

- Replace the purge unit.

Graphic or text is enlarged on printouts.

No scanning. - Confirm the connection between the scanning unit and the

Streaks or smears on the scanned image. - Clean the platen glass and the ADF.

No paper feeding from the ADF (no operation of the ADF motor).

When enlarged in the carriage movement direction:

- Clean grease or oil off the timing slit strip film

- Replace the

- timing slit strip film,

- carriage unit, or

- logic board.

When enlarged in the paper feed direction:

- Clean grease or oil off the timing slit disk film

- Replace the

- timing slit disk film,

- timing sensor unit, or

- logic board.

logic board.

- Replace the

- scanner unit, or

- logic board.

- Confirm the connection between the scanner unit and the logic board.

- Replace the

- scanner unit,

- logic board, or

- document pressure sheet.

- Confirm the connection

- between the ADF motor and the ADF PWB, and

- between the ADF PWB and the logic board.

- Replace the

- document feed unit, or

- logic board.

Document slipping over the roller (copied image enlarged), or document not separated.

- Clean the friction tab, document feed roller, and separation

roller.

- Replace the document feed unit.

*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the

problem persists.

2-7. Fax Communication Troubleshooting

(1) Identification of a trouble

A fax machine transmits image data to a receiver through a telephone line. A trouble in any of the transmitter, receiver, and telephone line can prevent the machine from transmitting image data properly.

1-16

󲩷

For the best solution to your fax trouble, follow the flowchart below to determine whether it is a communication trouble or not.

󲩷

(2) Handling of a communication trouble

Follow the procedure below to handle communication troubles.

1) Investigate the condition in which the trouble occurred.

a. User operation at trouble occurrence

- Number of sheets of the document

- Transmission mode

- Timing when the error occurred (e.g. before or after transmission)

- Other settings (e. g. such as automatic dialing)

b. Sample print of a faulty fax reception

c. Message on the LCD at trouble occurrence

d. Activity report at trouble occurrence

e. User name, telephone number, fax number, and model name

f. The other party's user name, telephone number, fax number, model name, and service engineer name

g. Frequency and error type of the trouble

h. The other party's fax condition

- Number of sheets transmitted

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- Communication mode (automatic or manual)

- Whether an error occurred or not

- Reception condition, etc.

Memo: The number of sheets / times of communication and error code can be confirmed in EEPROM information print.

2) Conduct the communication test, by following the flowchart below.

- Perform the operations using the actual line several times each, and record the phenomenon.

- If a communication trouble occurs between a Canon machine and a non-Canon machine, follow the flowchart for the

communication test with a non-Canon machine.

3) Handle the problem based on the investigation and test results.

Memo: If a trouble occurs in communication with a non-Canon machine, and if a Canon machine operates properly without

any problems, it is recommended to let the user understand that the non-Canon machine needs to be examined accordingly. Since the cause of the trouble may exists in communication ability of the machine, contact a relevant service contact point of a non-Canon machine. In such a case, the information obtained in step 1) will be a help for quick solution to the problem.

Conduct the 3-point communication shown in the diagram.

Test flowchart of communication test between Canon machines:

Ask a non-Canon machine user to request servicing, and conduct the 4-point communication test shown below.

1-18

Test flowchart of communication test with a non

-Canon machine:

To the table of contents To the top

3. REPAIR

1-19

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

Service part

Logic board ass'y QM2-3637

Absorber kit QY5-0146

Carriage unit QM2-2922

Paper feed motor QK1-1502

Platen unit QM2-3614

PR lift shaft ass'y QL2-0936

Carriage lift gear base unit

Notes on replacement

- Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y.

- Before replacement, check the waste ink amount (by service test print or EEPROM information print).

[See 3-4. Verification Items,

(1) Service test print, or (2) EEPROM information print,

for details.]

- The red screws securing the paper feed motor are allowed to be loosened. (DO NOT loosen any other red screws.)

At replacement:

Adjustment / settings Operation check

After replacement:

1. Initialize the EEPROM.

2. Set the destination in the EEPROM.

3. Reset the waste ink counter.

4. Correct the CD / DVD and automatic print head alignment sensors.

5. Check the ink system function.

6. Perform the print head alignment in the user mode.

After replacement:

1. Reset the waste ink counter.

[See 3.3. Adjustment / Settings, (6) Service mode.]

At replacement:

1. Apply grease to the sliding portions.

[See 3-3. Adjustment / Settings, (2) Grease application.]

After replacement:

1. Correct the CD / DVD and automatic print head alignment sensors.

[See 3.3. Adjustment / Settings, (6) Service mode.]

2. Check the ink system function.

[See 3.3. Adjustment / Settings, (6) Service mode.]

3. Perform the print head alignment in the user mode.

At replacement:

1. Adjust the paper feed motor.

[See 3-3. Adjustment / Settings, (1) Paper feed motor adjustment.]

After replacement:

1. Check the ink system function.

[See 3.3. Adjustment / Settings, (6) Service mode.]

At replacement:

1. Apply grease to the sliding portions.

[See 3.3. Adjustment / Settings, (2) Grease application.]

- EEPROM information print

- Service test print

- Printing via USB connection

- Copy

- Direct printing from a digital camera

- Fax transmission and reception

- Service test print

- EEPROM information print

- Service test print (Confirm CD / DVD and automatic print head alignment sensor correction, and ink system

function.)

- Service test print

+ 54 hidden pages