Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when
necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product
is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
This manual consists of the following three parts to provide information necessary to service the PIXMA MP500:
Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA MP500
Part 2: Technical Reference
ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP500
Part 3: Appendix
Block diagrams and pin layouts of the PIXMA MP500
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in
the separate Parts Catalog.
II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by
1
Service Engineer
1
-2. Customer Maintenance
1
-3. Product Life
1
-4. Special Tools
-5. Serial Number Location
1
2. LIST OF ERROR DISPLAY / INDICATION
-1. Operator Call Errors
2
-2. Service Call Errors
2
-3. Other Error Messages
2
-4. Warnings
2
-5. Troubleshooting by Symptom
2
3. REPAIR
-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
3
-2. Special Notes on Repair Servicing
3
-3. Adjustment / Settings
3
(1) Paper feed motor adjustment
(2) Grease application
(3) Waste ink counter setting
(4) User mode
(5) Service mode
Service test print
EEPROM initialization
Waste ink counter reset
Destination settings
Waste ink amount setting
Button and LCD test
-4. Verification Items
3
(1) Service test print
(2) EEPROM information print
4. MACHINE TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1. NEW TECHNOLOGIES
2. CLEANING MODE AND AMOUNT OF INK PURGED
3. PRINT MODE
. FAQ (Problems Specific to the MP500 and Corrective Actions)
4
Part 3: APPENDIX
1. BLOCK DIAGRAM
2. CONNECTOR LOCATION AND PIN LAYOUT
-1. Logic Board Ass'y
2
-2. Print Beam Board / PictBridge Board
2
2
-3. Card Slot Board (Card Slot Unit)
2
-4. Operation Panel Board
2
-5. Carriage Board (Print Head Connector)
3. PIXMA MP500 SPECIFICATIONS
4. PRINT MEDIA SPECIFICATIONS
P
art 1
MAINTENANCE
1. MAINTENANCE
1-1
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and
Replacement Consumables by Service Engineer
(1) Adjustment
AdjustmentTimingPurposeTool
Destination
settings (EEPROM
settings)
Waste ink counter
resetting
(EEPROM
settings)
Waste ink amount
setting
Paper feed motor
position
adjustment
CD / DVD
detection sensor
light volume
correction
At logic board ass'y
replacement
- At logic board
replacement
- At waste ink absorber
replacement
At logic board replacement
At paper feed motor
replacement
- At logic board
replacement
*1
- At carriage unit
replacement
To set the destination.
To reset the waste ink counter. None.
To set the waste ink amount to
the waste ink counter.
To adjust the belt tension.
(Position the paper feed motor
so that the belt is stretched
tight.)
To correct the light volume for
the CD / DVD detection sensor.
None.
Perform in the
service mode.
Perform in the
service mode.
None.
Perform in the
service mode.
None. 5 min.
None.
Perform in the
service mode.
Approx.
time
1 min.
1 min.
2 min.
2 min.
Grease application - At carriage unit
New Ink system
function check
LCD language
settings
Document pressure
sheet position
adjustment
Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are
*1: Only for CD / DVD printing supported regions.
not re-adjustable.
The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor
unit.
replacement
- At PR shaft ass'y
replacement
- At CL base or CL gear
replacement
- At logic board
replacement
- At platen unit
replacement
- At carriage unit
replacement
At logic board replacement To set the language to be
- At document cover unit
replacement
- To maintain sliding properties
of the carriage shaft and the
lift cam shaft.
- To protect the machine's
sliding portions (gears).
To maintain detection
functionality for presence of the
ink tanks and each ink tank
position.
displayed on the LCD.
FLOIL KG-
107A
None.
Perform in the
service mode.
None.
Perform in the
user mode.
None.2 min.
1 min.
1 min.
1 min.
(2) Periodic maintenance
1-2
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this machine that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
1-2. Customer Maintenance
AdjustmentTimingPurposeTool
Print head
alignment
Print head
cleaning
Print head deep
cleaning
Ink tank
replacement
Paper feed roller
cleaning
CD / DVD print
position
adjustment
Bottom plate
cleaning
ASF sub- roller
cleaning
Scanning area
cleaning
At print head replacement.
When print quality is not
satisfying.
When print quality is not
satisfying, and not improved by
print head cleaning.
When an ink tank becomes
empty. ("No ink error" displayed
on the monitor, or short flashing
of an ink tank LED)
When paper does not feed
properly.
At CD / DVD printing, when
necessary.
When the back side of the paper
is smeared.
When the paper fed from the
ASF is smeared due to ink mist
attached to the ASF sub-rollers.
When the platen glass is dirty. Clean the platen glass. None. 1 min.
To ensure accurate dot
placement.
To improve nozzle conditions. - Machine buttons
To improve nozzle conditions. - Machine buttons
---------- 2 min.
- Machine buttons
- Computer
(automatic settings
via the MP driver)
- Computer (settings
via the MP driver)
- Computer (settings
via the MP driver)
To clean the paper feed
rollers.
To correct CD / DVD print
position.
To clean the platen ribs.
To clean the ASF sub-rollers.
Machine buttons
Computer (application
software)
- Plain paper
- Computer (settings
via the MP driver)
- Plain paper
- Machine buttons
(paper feed roller
cleaning)
[See Part 2, 4. FAQ,
How to make and
set the ASF subroller cleaning
sheet, for details]
Approx.
time
3 min.
1 min.
2 min.
2 min.
5 min.
1 min.
1 min.
1-3. Product Life
1-3
(1) Machine
Specified print volume (I) or the years of use (II), whichever comes first.
(I) Print volume: 12,000 pages
(II) Years of use: 5 years of use
(2) Print head
Print volume: 12,000 pages
Black 1,500 character pattern5,400 pages
Color A4, 7.5% duty per color pattern3,600 pages
PatternInk tank usedPrint yield
Black textPGI-5BKApprox. 820 pages
Color chart
Photo chart
Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the
default settings in the Windows XP driver, using Word 2003.
Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the
default settings in the Windows XP driver, using Photoshop 7.0.
Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing,
with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.
The print yield in the table above is an average value measured in continuous printing, using the ink tank
immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed,
application software, print mode, and type of paper used.
When the machine is turned on and while printing, each ink may be used for protecting the print head and
maintaining print quality.
To be applied to the sliding portions of the
carriage shaft and lift cam shaft.
In
common
with the
S500
and
S520.
1-5. Serial Number Location
On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning
unit is opened, and the carriage moves to the center).
To the table of contentsTo the top
<Part 1: 1. MAINTENANCE>
2. LIST OF ERROR DISPLAY / INDICATION
1-5
Errors and warnings are displayed by the following ways:
1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the
LCD in text and by icon.
2) In printing from a computer, warnings are displayed on the MP driver Status Monitor.
3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print.
<Buttons valid at an operator call error>
- ON/OFF button:
The machine is turned off.
- OK button:
After an error is cleared, the machine recovers. With some operator call errors, the error is automatically cleared
when the error cause is corrected, so the OK button is not necessary to be pressed.
- Stop/Reset button:
The job at an operator call error is cancelled to clear the error.
2-1. Operator Call Errors (by Alarm LED Blinking in Orange)
Error
[Error code]
No paper (ASF). [1000]
No CD / DVD tray.
*1
[1001]
No paper in the front
paper feed cassette.
[1003]
No CD or DVD. [1002]
*1
Paper jam. [1300]
Paper jam in the rear
guide. [1303]
Paper jam in the under
guide. [1304]
Front door close error.
[1250]
No ink. [1600]
Ink tank not installed.
Message on the LCD
Auto sheet feeder.
There is no paper. Load paper
and press [OK].
There is no CD-R tray. Attach
the tray and press [OK].
Cassette.
There is no paper. Load paper
and press [OK].
Printable disc is not set. Correctly
place a disc in the CD-R tray and
press [OK].
The paper is jammed. Clear the
paper and press [OK].
Paper output tray is closed. Press
the lower left button to open the
paper output tray.
Ink has run out. Replace the ink
tank and close the cover.
Set the paper in the ASF, and
press the OK button.
Set the CD / DVD tray, and press
the OK button.
Set the paper in the cassette, and
press the OK button.
Set a CD or DVD in the CD /
DVD tray (which is ejected at
error occurrence), and inset the
CD / DVD tray in the proper
position. Then, press the OK
button.
Remove the jammed paper, and
press the OK button.
Open the paper output tray.The error is indicated if
Replace the empty ink tank(s), or
press the OK button.
Install the applicable ink tank(s)
SolutionRemarks
Error in paper feeding
from the ASF.
Error in the duplex
printing unit.
Error in paper feeding
from the cassette.
the paper output tray is
closed at start of a print
job, or while a print job
is being performed.
Pressing the OK button
will clear the error
without ink tank
replacement, however,
ink may run out during
printing.
[1660]
1-6
The print head is not
installed [1401], or it is
not properly installed
(print head temperature
sensor error [1403] /
faulty EEPROM data of
the print head [1405]
Print head is not installed. Install
the print head.
The type of print head is
incorrect. Install the correct print
head.
properly, and confirm that the
LED's of all the ink tanks light
red.
Install the print head properly.
Inner cover open.
*2
[1841]
Inner cover open during
printing on paper.
[1846]
Inner cover open during
printing on paper (print
continuable). [1851]
Inner cover open during
printing on paper (print
NOT continuable).
[1856]
Inner cover closed
during CD / DVD
printing (print
continuable). [1850]
Inner cover closed
during CD / DVD
printing (print NOT
continuable). [1855]
Multiple ink tanks of
the same color installed.
[1681]
Ink tank in a wrong
position. [1680]
Warning: The waste
ink absorber becomes
almost full. [1700]
The connected digital
camera or digital video
camera does not
support Camera Direct
Printing. [2001]
Automatic duplex
printing cannot be
performed. [1310]
*2
*1
*1
*1
*1
Inner cover is open. Close the
inner cover and press [OK].
Open the inner cover, place the
CD-R tray and press [OK].
(Applicable ink tank icon)
More than one ink tank of the
following color is installed.
Some ink cartridges are not
installed in place.
The waste ink absorber is almost
full. Press [OK] to continue but
early replacement recommended.
<See manual>
Incompatible device detected.
Remove the device.
This paper is not compatible with
duplex printing. Remove the
paper and press [OK].
Close the inner cover, and press
the OK button.
Close the inner cover, and press
the OK button.
Close the inner cover, and press
the OK button.
Close the inner cover, and press
the OK button to clear the error.
The paper being printed at error
occurrence will be ejected
without printing the remaining
data for the ejected paper, then
printing will resume from the
next page.
Open the inner cover which
functions as the CD / DVD tray
feeder, set the CD / DVD tray in
the feeder, and press the OK
button.
Open the inner cover, and press
the OK button to clear the error.
The CD or DVD being printed at
error occurrence will be ejected
without printing the remaining
data for the ejected CD or DVD,
then the next print job will be
done.
Replace the wrong ink tank(s)
with the correct one(s).
Install the ink tank(s) in the
correct position.
Press the OK button.The service call error,
Remove the cable between the
camera and the machine.
Press the OK button to eject the
paper being used at error
occurrence. Printing will resume
from on the front side of the next
page.
indicating the waste ink
absorber is full, is likely
to occur soon.
Data which was to be
printed on the back side
of paper at error
occurrence is skipped
(not printed).
Failed in automatic
1-7
print head alignment.
[2500]
The remaining ink
amount unknown.
[1683]
Ink tank not recognized.
[1684]
Ink tank not recognized.
[1410 to 1419]
Scanning unit (printer
cover) open. [1200]
Auto head align has failed. Press
[OK] and repeat operation. <See
manual>
(Applicable ink tank icon)
The remaining level of the
following ink cannot be correctly
detected.
(Applicable ink tank icon)
The following ink tank cannot be
recognized.
Cover is open. Close the cover.
Press the OK button.
- If paper is being fed at error
occurrence, the error is
indicated after the paper is
ejected.
- If the error occurs, the print
head alignment values are not
changed.
- After exit from the error by the
OK button, the automatic print
head alignment will not be redone.
An ink tank which has once been
empty is installed. Replace the
applicable ink tank with a new
one.
A non-supported ink tank is
installed (the ink tank LED is
turned off). Install the supported
ink tanks.
An error occurred in an ink tank
(the ink tank LED is turned off).
Replace the ink tank(s).
Close the scanning unit (printer
cover).
The error is indicated
when the pattern is not
printed due to no ink or
non-ejection of ink, or
when the sensor's AD
value is incorrect.
Printing with a onceempty or refilled ink
tank can damage the
print head.
If printing is continued
without replacing the
refilled ink tank, press
the OK button for 5 sec.
or longer to record the
use of a refilled ink
tank.
Note:
After the above
operation, the function
to detect the remaining
ink amount is disabled.
*1: Only for models supporting CD / DVD printing
*2: Only for models not supporting CD / DVD printing
2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green
(ON/OFF button), or Alarm LED Lit in Orange)
Service call errors are indicated by the number of cycles the Alarm LED and ON/OFF button blink, and the
corresponding error code is displayed on the LCD.
Cycles of
blinking in
orange
(Alarm
LED) and
green
(ON/OFF
button)
2 times Carriage error [5100] An error occurred in the carriage encoder
Error [Error code]Conditions
signal.
Solution
(Replacement of listed parts,
which are likely to be faulty)
- Carriage unit (QM2-2922)
- Timing slit strip film
(QC1-6394)
3 times
1-8
4 times Purge cam sensor error
5 times ASF (cam) sensor error
6 times Internal temperature error
7 times Waste ink absorber full
8 times Print head temperature rise
9 times EEPROM error [6800] A problem occurred in writing to the
11 times Carriage lift mechanism
12 times AP position error [6A00] An error occurred in the AP motor during
13 times Paper feed position error
14 times Paper feed cam sensor error
15 times USB Host VBUS
16 times Valve sensor error [6C00] An error occurred in the valve sensor during
Line feed error [6000]
[5C00]
[5700]
[5400]
[5B00]
error [5200]
error [5110]
[6B00]
[6B10]
overcurrent [9000]
An error occurred in the line feed signal.- Timing sensor unit (QM2-
An error occurred in the purge unit.- Purge unit (QM2-2925)
This error takes place when feeding paper
from the ASF after an error occurred in the
ASF cam sensor.
The internal temperature is not proper.- Logic board ass'y (QM2-
The waste ink absorber is full.
The print head temperature exceeded the
specified value.
EEPROM.
The carriage did not move up or down
properly.
purging operation.
An error occurred in the paper feed motor.- Sheet feed unit (QM2-
An error occurred in the paper feed cam sensor
during paper feeding from the front paper feed
cassette.
This error is also indicated when the waste ink
counter is 60% or more, and a paper jam
occurs in the under guide.
The USB Host VBUS is overloaded.- Logic board ass'y (QM2-
cleaning.
- Logic board ass'y (QM2-
- Carriage motor (QK1-
- Timing slit disk film
- Feed roller ass'y (QL2-
- Platen unit (QM2-2923)
- Logic board ass'y (QM2-
- Paper feed motor (QK1-
- Logic board ass'y (QM2-
- Sheet feed unit (QM2-
- Ink absorber kit (QY5-
- Print head (QY6-0059)
- Logic board ass'y (QM2-
- Logic board ass'y (QM2-
- PR lift shaft ass'y (QL2-
- Sheet feed unit (QM2-
- Logic board ass'y (QM2-
- Carriage lift sensor unit
- Sheet feed unit (QM2-
- Logic board ass'y (QM2-
- Purge unit (QM2-2925)
- Logic board ass'y (QM2-
- Sheet feed unit (QM2-
- Logic board ass'y (QM2-
- Logic board ass'y (QM2-
*1
3078)
1500)
2683)
(QC1-6229)
0925)
3078)
1502)
3078)
2916)
3078)
0146)
3078)
3078)
0936)
2916)
3078)
(QM2-3092)
2916)
3078)
2916)
3078)
2916)
3078)
3078)
3078)
*1
*1
*1
*1
*1
*1
*1
*1
*1
*1
*1
- Purge unit (QM2-2925)
1-9
17 times Motor driver error [6D00] The AD conversion value indicating the motor
driver temperature is not proper.
19 timesInk tank position sensor
error [6502]
20 times Other hardware error [6500] The PCI bus error is detected by the ASIC.- Logic board ass'y (QM2-
22 times Scanner error
Continuous
alternate
blinking
Alarm
LED lit
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM
ROM error
RAM error
information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0146) when
replacing the logic board ass'y.
[See Section 3
-3. Adjustment / Settings, (5) Service mode, for details.]
None of the ink tank position is detected.
The scanner unit cannot detect the home
position, or the scanner unit warming-up is not
done properly at power-on.
On the LCD, "Scanner is not operating
correctly." is displayed.
The check sum value is incorrect in the ROM
check at hard-power-on.
The RAM error occurred in the RAM check at
hard-power-on.
- Logic board ass'y (QM2-
- Platen unit (QM2-2923)
- Logic board ass'y (QM2-
- Scanner unit (QM2-2905)
- Logic board ass'y (QM2-
- Logic board ass'y (QM2-
3078)
3078)
3078)
3078)
3078)
*1
*1
*1
*1
*1
2-3. Other Error Messages
Message on the LCDCauseSolution
Printing is unavailable. Data
received via wireless
communication is not photo data.
The selected paper cannot be fed
from cassette. Change the paper
source.
Cannot specify the followings
together. Change one of the
settings.
Device memory is full. Cannot
continue process. Reduce the
number of photos to print.
Failed to scan. Either document
cannot be scanned or is not placed
on the platen glass.
Press <>.
(<>: Color button icon)
Press <>.
(<>: Black button icon)
There are no photos in memory
card.
The value exceeds the number of
copies you can print.
The received image data was invalid in
infrared communication from a mobile
phone.
The paper type being used is not
supported for paper feeding from the
cassette. (Business Card, Credit Card
size paper and Photo Stickers are not
supported.)
Settings made conflict each other.The error message is displayed for a
The memory is not sufficient to do the
print job.
The machine failed in scanning the
document for Fit-to-page copy.
The Black button was pressed, but it is
invalid.
The Color button was pressed, but it is
invalid.
Supported image files are not in the
memory card.
During selecting images or specifying
the number of copies, the total print
quantity exceeds the prescribed value of
The error message is displayed for a
while, then the LCD automatically
returns to the initial screen you see when
the COPY, SCAN, or MEMORY CARD
button is pressed.
Change the paper source to the ASF.
while, then the LCD automatically
returns to the display before the error
occurrence.
Reduce the amount of data to be printed,
or print from a computer.
Press the Ok button to clear the error.
The LCD automatically returns to the
display before the error occurrence.
A temporary error. Press the Color
button to continue the operation.
A temporary error. Press the Black
button to continue the operation.
The error message is displayed for a
while, then disappears.
After the error message is displayed for a
while, the last operation before the error
is cancelled, and the total print quantity
999.returns to the value before the error.
p
1-10
Memory card is not set. Insert the
card after checking the direction.
DPOF information is not saved in
the memory card.
The number of copies to print is
not set. Input the number of copies.
This layout is available only for
A4 or 8.5"x11"(LTR).
Settings cannot be changed when
printing stickers.
Change the setting after removing
the card.
The card is currently writeenabled. Set to read-only mode
before performing operation.
The paper size is not correct.
Check the page size you have set.
Failed to scan Photo Index Sheet.
Check the orientation, position and
marking. <See manual>
Feed switch cannot be changed.The paper source cannot be changed
No memory card is inserted in the slot. Set a memory card.
DPOF print was selected in the menu,
but no DPOF files are contained in the
memory card.
Multi-photo print was attempted without
specifying the print quantity (with the
print quantity left "0" (zero)).
In Layout print, "Mixed 1, 2, or 3" which
is available only with A4 or LTR size
aper is selected, but the paper size is not
set to A4 or LTR.
With Sticker print selected, the Settings
button was pressed.
With a memory card inserted in the slot,
change of the Read/Write attribute was
attempted.
With the memory card set to the Writeenabled mode, Card Direct printing
operation was attempted from the menu.
Non-supported size of paper for Camera
Direct printing is selected.
The machine failed in scanning the
Photo Index Sheet.
from the cassette to the ASF, or vice
versa.
The error message is displayed for a
while, then the LCD automatically
returns to the display before the error
occurrence.
The error message is displayed for a
while, then disappears. Specify the print
quantity.
The error message is displayed for a
while, then the LCD automatically
returns to the display before the error
occurrence.
The error message is displayed for a
while, then the LCD automatically
returns to the display before the error
occurrence.
The error message is displayed for a
while, then the LCD automatically
returns to the display before the error
occurrence.
The error message is displayed for a
while, then the LCD automatically
returns to the display before the error
occurrence.
Cancel printing on the digital camera.
Press the OK button to clear the error.
The LCD automatically returns to the
display before the error occurrence.
Turn off the machine, and turn it on
again.
2-4. Warnings
WarningMessage on the LCDSolution
Low inkThe following ink is low. Continue?
Print head temperature
rise
Protection of excess If the print head temperature does not fall, the If the print head temperature exceeds the
(Icon of each ink tank)
Yes No
In Camera Direct Printing, only "Yes" can be
selected.
If the print head temperature does not fall, the
error code "5200" is displayed, indicating the
print head temperature rise error.
- Select
=> Printing starts, and it is indicated on the
- Select No, and press the OK button.
=> Printing is cancelled, and the LCD
When the print head temperature falls, the
error is automatically cleared.
Note:
If the print head temperature exceeds the
specified limit when the scanning unit (printer
cover) is opened, the carriage does not move to
the ink tank replacement position.
, and press the OK button.
Yes
LCD.
returns to the display immediately
before printing was attempted.
rise of the print head
1-11
temperature
Restrictions on paperThe current paper cannot be set. Change the
Recommendation of
the print head
alignment (only on
arrival of the machine)
USB cable not
connected
Cancellation of image
select information
error code "5200" is displayed, indicating the
print head temperature rise error.
size and type.
Head alignment required. Load paper and press
[OK].
Yes No
Connect USB cable and turn on the PC.
Reset the selected photo information?
Yes No
specified limit, an intermission is inserted
during printing.
Re-select the supported paper type and size.
- Select
=> Automatic print head alignment is done.
- Select No, and press the OK button.
=> The procedures on arrival of the
machine are finished.
Connect the USB cable.
When one or more images are selected in
Multi-photo print or Layout print, and if a user
tries to display the menu or sub-menu, the
message is displayed.
- Select
=> The image selection is cancelled, and the
menu or sub-menu is displayed.
- Select No, and press the OK button.
=> The LCD returns to the display
immediately before the message was
displayed.
, and press the OK button.
Yes
, and press the OK button.
Yes
2-5. Troubleshooting by Symptom
SymptomSolution
Faulty operationThe power does not turn on.
The power turns off immediately
after power-on.
A strange noise occurs.
Nothing is displayed on the LCD.- Confirm the connection between the operation
A portion of the LCD is not
displayed.
- Confirm the connection of
- the power cord, and
- between the logic board and the power supply
unit.
- Replace the
- AC adapter, or
- logic board ass'y*1.
- Remove foreign material.
- Attach a removed part if any.
- Check the operation of the moving parts (such as
purge unit, carriage unit, and paper feeding
mechanism)
- Replace a faulty part, if any.
panel, the scanner unit, and the logic board.
- Replace the
- LCD, or
- logic board ass'y*1.
- Perform the button and LCD test in the service
mode, and confirm that the LCD is displayed
without any segments missing.
- Confirm the connection between the operation
panel, the scanner unit, and the logic board.
- Replace the
- LCD, or
1-12
- logic board ass'y
Paper feed problems (multifeeding, skewed feeding, no
feeding)
Carriage movement problems
(contact to other parts, strange
noise)
Faulty scanning (no scanning,
strange noise)
Unsatisfactory print quality No printing, or no color ejected.- Replace the
Printing is faint, or white lines
appear on printouts even after print
head cleaning.
Line(s) not included in the print
data appears on printouts.
Paper gets smeared.- Feed several sheets of paper.
A part of a line is missing on
printouts.
Color hue is incorrect.- Replace the
Printing is incorrect.
- Examine the inside to confirm that no parts are
damaged, and the rollers are clean.
- Remove foreign material.
- Adjust the paper guide properly.
- Confirm the connection of each harness and the
logic board.
- Replace the
- sheet feeder unit,
- cassette, or
- logic board ass'y*1.
- Confirm that the timing slit strip film is free from
damage or grease.
- Clean the timing slit strip film.
- Replace the
- timing slit strip film, or
- carriage unit.
- Remove foreign material.
- Confirm the connection between the scanner unit
and the logic board.
- Replace the
- scanner unit, or
- logic board ass'y*1.
- ink tank,
- print head*2, or
- logic board ass'y*1.
- Remove foreign material from the purge unit caps,
if any.
- Replace the purge unit.
- Remove and re-install the print head.
- Replace the
- ink tank,
- print head*2,
- purge unit, or
- logic board ass'y*1.
- Perform bottom plate cleaning.
- Clean the paper path with cotton swab or cloth.
- Clean the ASF sub-rollers.
- Replace the
- ink tank, or
- print head*2.
- Perform print head alignment.
- ink tank, or
- print head*2.
- Perform print head alignment.
Replace the logic board ass'y*1.
*1
.
No ejection of black ink.- Replace the
1-13
- logic board ass'y*1,
- ink tank, or
- print head*2.
- Remove foreign material from the purge unit caps,
if any.
- Replace the purge unit.
Graphic or text is enlarged on
printouts.
Faulty scanningNo scanning.- Confirm the connection between the scanner unit
Streaks or smears on the scanned
image.
When enlarged in the carriage movement
direction:
- Clean grease or oil off the timing slit strip film
- Replace the
- timing slit strip film,
- carriage unit, or
- logic board ass'y*1.
When enlarged in the paper feed direction:
- Clean grease or oil off the timing slit disk film
- Replace the
- timing slit disk film,
- timing sensor unit, or
- logic board ass'y*1.
and the logic board ass'y.
- Replace the
- scanner unit, or
- logic board ass'y*1.
- Clean the platen glass.
- Confirm the connection between the scanner unit
and the logic board ass'y.
- Replace the
- scanner unit, or
- logic board ass'y*1.
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM
information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0146) when
replacing the logic board ass'y.
[See Section 3
*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem
persists.
To the table of contentsTo the top
-3. Adjustment / Settings, (5) Service mode, for details.]
<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION>
3. REPAIR
1-14
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
Service part
Logic board ass'y
QM2-3078
Ink absorber kit
QY5-0146
Carriage unit
QM2-2922
Paper feed motor
QK1-1502
Platen unit: QM22313
Notes on replacement
- Before removal of the logic
board ass'y, remove the
power cord, and allow for
approx. 1 minute (for
discharge of capacitor's
accumulated charges), to
prevent damages to the
logic board ass'y.
- Before replacement, check
the waste ink amount (by
service test print or
EEPROM information
print). If the waste ink
amount is 7% or more, also
replace the ink absorber kit
when replacing the logic
board ass'y.
[See 3-3. Adjustment /
Settings, (5) Service mode,
for details.]
- The red screws securing the
paper feed motor are
allowed to be loosened.
(DO NOT loosen any other
red screws.)
- By attaching the tape at the
specified 2 locations,
*1
Adjustment / settingsOperation check
After replacement:
1. Initialize the EEPROM.
2. Reset the waste ink
counter.
3. Set the destination in the
EEPROM.
4. Correct the CD / DVD
and automatic print head
alignment sensors.
5. Check the ink system
function.
[See 3-3. Adjustment /
Settings, (5) Service mode,
for details of 1 to 5]
6. Perform the print head
alignment in the user
mode.
After replacement:
1. Reset the waste ink
counter.
[See 3.3. Adjustment /
Settings, (5) Service mode.]
At replacement:
1. Apply grease to the
sliding portions.
[See 3
Settings, (2) Grease
application.]
After replacement:
1. Correct the CD / DVD
and automatic print head
alignment sensors.
[See 3.3. Adjustment /
Settings, (5) Service
mode.]
2. Check the ink system
function.
[See 3.3. Adjustment /
Settings, (5) Service
mode.]
3. Perform the print head
alignment in the user
mode.
At replacement:
1. Adjust the paper feed
[See 3
Settings, (1) Paper feed
motor adjustment.]
At replacement:
-3. Adjustment /
motor.
-3. Adjustment /
- EEPROM information
print
- Service test print
- Printing via USB
connection
- Direct printing from a
digital camera
- Service test print
- EEPROM information
print
- Service test print
(Confirm CD / DVD and
automatic print head
alignment sensor
correction, and ink
system function.)
After the machine unit is
assembled in the bottom
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