Canon MP560 - PIXMA Color Inkjet Network Setup Manual

ENGLISHESPAÑOL

Solución de problemas de conguración de red

Network Setup Troubleshooting

1

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Network Setup Troubleshooting

This manual mainly describes problems you may encounter when setting up a network, and the possible
causes and solutions.
Find a description related to your problem and follow the solution.

If you cannot nd a description for your problem or if you encounter a problem after setup, refer to the on-

screen manual: Basic Guide/Advanced Guide.

Names of functions, etc. may differ from this manual depending on your access point or application
software.

•

The following symbols are used in this manual.

Description for Windows users.

Description for Macintosh users.

Instructions as notes for operation or additional explanations.

Other Troubleshooting Tips

The Target Access Point is Not Displayed (Detected)

P.2

P.2

Failed to connect to the access point. is Displayed P.3

Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security
Protocol (encryption standard), and Network Key

The Machine is Not Displayed (Detected)

Cannot connect. Multiple access points are enabled. is Displayed

Connection failed. is Displayed

Access point was not detected is Displayed

P.5

P.5

P.4

The Machine is Not Detected after the Network Environment is Changed

P.7

P.7

Connection Checklist

P.12

Multiple access points with the same name exist. is Displayed

P.4

P.5

P.5

P.6

Check Printer Settings dialog box is displayed

Problems during Network Setup

Problems during Software Installation

Reference Information

Specifying the Machine's IP Address (IPv4 only) P.10

P.8

Restoring the Machine's Default LAN Settings to Perform Setup Again P.11

WPS Settings

Easy Settings

P.7

Entering the Access Point's Wireless LAN Settings Directly on the Machine

P.8

Specications P.14

2

A

Problems during Network Setup

Check

The Target Access Point is Not Displayed (Detected)

Make sure that you follow Check 1, 2, 5 and 6 of
"Connection Checklist" on page 12, then press the left
FUNCTION button (A) on the machine to search for the
access point again.

Unplug the access point from the power outlet and plug it
in, wait for a while, then press the left FUNCTION button (A)
on the machine to search for the access point again.

Is SSID broadcast (connection via "ANY" SSID, etc.)
disabled or is the stealth mode enabled on the access
point?

For details on how to check the settings of the access point,
refer to the manual supplied with the access point or contact its
manufacturer.

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Enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode,
then press the left FUNCTION button (A) on the machine to search for the access point
again.

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

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To establish a connection without changing the access point settings, refer to "Entering
the Access Point's Wireless LAN Settings Directly on the Machine" on page 8.

Check 3

Check 2

Check 1

Easy Settings

Is the MAC address ltering enabled on the access point?

Set the access point to accept the MAC address of the
machine.

Check 4

For details on how to change the settings of the access point,
refer to the manual supplied with the access point or contact its
manufacturer.

•

To check the MAC address of the machine, press the HOME
button, then using the Easy-Scroll Wheel and OK button,
select Settings > Device settings > LAN settings > Conrm

LAN settings > Wireless LAN setting list, then check MAC
address.

•

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

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Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the
access point?

Check 5

"WPA/WPA2 Enterprise" is not supported on the machine.

Change the security protocol (encryption standard) for the access point, then congure

settings again.

For details on how to change the security protocol (encryption standard) for the access point,
refer to the manual supplied with the access point or contact its manufacturer.

•

For the procedure to congure settings of the machine, refer to "Wireless Setup" on page 22 in

the printed manual: Getting Started.

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SSID•

An identier to identify the specic access point.

An access point's periodic transmission of a signal revealing its SSID.

Stealth mode•

A function to hide SSID in wireless connection.

SSID broadcast•

Glossary

A function to block access from unauthorized wireless devices by saving the MAC addresses of specic

wireless devices (computers, printers, etc.) to the access point beforehand.

MAC address ltering•

A unique number assigned to each network device.

MAC address•

Check

Failed to connect to the access point. is Displayed

Check 1

Is WEP key number 2, 3 or 4 of the access point in use?

For details on how to check the WEP key number of the access
point, refer to the manual supplied with the access point or
contact its manufacturer.

•

Set to use WEP key number 1 of the access point, or select a WEP key number by
entering wireless connection settings of the machine directly.

For details on how to change the WEP key number of the access point, refer to the manual
supplied with the access point or contact its manufacturer.

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For details on how to select a WEP key number by entering wireless connection settings of the
machine directly, refer to "Entering the Access Point's Wireless LAN Settings Directly on the
Machine" on page 8.

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Check 2

Make sure that the DHCP function of the access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

Enable the DHCP function of the access point, then congure settings again.

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

4

Check

Multiple access points with the same name exist. is Displayed

The message appears when multiple access points with
the same name are found.

Select Use multiple APs.

When you have only one access point

For details on how to check the MAC address of the access point, refer to the manual supplied
with the access point or contact its manufacturer.

•

Select Use one AP only, then select the MAC address
of the target access point.

When using multiple access points

Glossary

A unique number assigned to each network device.

MAC address•

For subsequent operations, go to step in "Entering the Access Point's Wireless LAN Settings
Directly on the Machine" on page 8.

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For subsequent operations, go to step in "Entering
the Access Point's Wireless LAN Settings Directly on the
Machine" on page 8.

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Check

Access point was not detected is Displayed

The message appears when no access point is found.

Refer to "The Target Access Point is Not Displayed
(Detected)" on page 2.

Glossary

DHCP function•

A function that automatically assigns required information (IP address, etc.) to computers connected to
the Internet.

Are you using an access point that automatically creates WEP keys?

Check the WEP key (hexadecimal) created automatically on the access point, then
enter it on the machine.

For details on how to check the WEP key of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

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Check 3

For details on the access point, refer to the manual supplied with the access point or contact its
manufacturer.

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A A

Action

Check

Cannot connect. Multiple access points are enabled. is Displayed

The message appears when multiple access points are
detected.

Check the access point settings, then congure WPS

settings again.

For details on how to check the settings of the access point,
refer to the manual supplied with the access point or contact its
manufacturer.

•

The message appears when an error occurs.

Connection failed. is Displayed

Wait for a while, then congure the settings again.

For the procedure to congure WPS settings of the machine,
refer to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" on

page 27 in the printed manual: Getting Started.

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When using an access point that does not support WPS, congure settings manually. For the
procedure to congure settings of the machine manually, refer to "Wireless Setup" on page 22 in

the printed manual: Getting Started.

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WPS Settings

Check

The Machine is Not Displayed (Detected)

Is the machine connected to a network?

For details on how to check if the machine is connected to a network, refer to "Conrm

Connection Status" on page 30 in the printed manual: Getting Started.

•

Make sure that you follow "Connection Checklist" on page 12, then click Update (A).

Check 2

Check 1

If the machine is not connected to a network, perform setup again by following the
procedures in "Wireless Setup" on page 22 and onward in the printed manual: Getting

Started.

Check 3

Problems during Software Installation

Is the IP ltering feature enabled on the access point?

Set the access point to accept the IP address of the machine.

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

To check the IP address of the machine, press the HOME button, then using the Easy-Scroll
Wheel and OK button, select Settings > Device settings > LAN settings > Conrm LAN
settings > Wireless LAN setting list, then check IP address.

•

6

A

Check

Check Printer Settings dialog box is displayed

The message appears when the machine cannot be
detected.

Is the machine connected to a network?

For details on how to check if the machine is connected to a network, refer to "Conrm

Connection Status" on page 30 in the printed manual: Getting Started.

•

Make sure that you follow "Connection Checklist" on
page 12, then click Back (A).

Check 1

Check 2

Proceed with the setup.

If the machine is not connected to a network, perform setup again by following the
procedures in "Wireless Setup" on page 22 and onward in the printed manual: Getting
Started.

Is the IP ltering feature enabled on the access point?

Check 3

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

Set the access point to accept the IP address of the machine.

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

To check the IP address of the machine, press the HOME button, then using the Easy-Scroll
Wheel and OK button, select Settings > Device settings > LAN settings > Conrm LAN
settings > Wireless LAN setting list, then check IP address.

•

Is the privacy separator feature enabled on the access point?

Disable the privacy separator feature.

Check 5

Check 4

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

When obtaining an IP address automatically, make sure that the DHCP function of the
access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

Enable the DHCP function of the access point, then click Update (A).

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

Glossary

A function to control trafc to/from specic IP addresses.

IP address ltering•

A function to prevent communication between multiple wireless devices connected to an access point.

Privacy separator feature•

DHCP function•

A function that automatically assigns required information (IP address, etc.) to computers connected to
the Internet.

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Is the privacy separator feature enabled on the access point?

Disable the privacy separator feature.

Check 5

Check 4

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

When obtaining an IP address automatically, make sure that the DHCP function of the
access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

Enable the DHCP function of the access point, then click Back (A).

For details on how to change the settings of the access point, refer to the manual supplied with
the access point or contact its manufacturer.

•

Glossary

A function to control trafc to/from specic IP addresses.

IP address ltering•

A function to prevent communication between multiple wireless devices connected to an access point.

Privacy separator feature•

DHCP function•

A function that automatically assigns required information (IP address, etc.) to computers connected to
the Internet.

Check

Check

Other Troubleshooting Tips

The Machine is Not Detected after the Network Environment is
Changed

IP address•

A numerical identication assigned to each computer or network device connected to a network.

Glossary

Wait until the IP address is assigned to the computer. You may need to restart your
computer.

Search for the machine again after conrming a valid IP address is assigned to the computer.•

Forgotten or Do Not Know the Access Point Name/Network Name
(SSID), Security Protocol (encryption standard), and Network Key

Check the access point settings.

For details on how to check the settings of the access point, refer to the manual supplied with the
access point or contact its manufacturer.

•

8

5

6

7

1

2

3

4

Select Directly enter the access point name, then
press the OK button.

If you are living in an apartment, nearby access points in use
may be detected.

•

Enter the access point name/network name (SSID)
using the Easy-Scroll Wheel, then press the OK button.

For details on how to check the access point name/network name (SSID), refer to the manual
supplied with the access point or contact its manufacturer.

•

Enter the same access point name/network name (SSID) as
that of the access point on the machine.

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Enter upper and lower case letters of the alphabet correctly. Letters are case sensitive.•

Go to either of the following steps according to the selected
security protocol.

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Disable

WEP

WPA/WPA2

Select a security protocol for the access point, then
press the OK button.

When WEP 40 bit is selected in AirPort Utility (AirPort Admin Utility), select WEP (64 bit).•

When WEP (Transitional Security Network) is selected in AirPort Utility, select WEP (128
bit) or WPA2-PSK (AES).

•

Use the Easy-Scroll Wheel to select the character. Use the ]

button to move the cursor to the right.

Action

Reference Information

Select Easy settings, then press the OK button.

Select Yes, then press the OK button.

Select Wireless LAN setup, then press the OK button.

Use the Easy-Scroll Wheel to select Settings, then
press the OK button.

Enter the access point name/network name (SSID) and security setting (WEP, WPA,
etc.) on the machine directly.
Follow the procedure below.

When wireless connection is enabled, the Wi-Fi lamp lights
blue.

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Entering the Access Point's Wireless LAN Settings Directly on the
Machine