Canon DS810 Service Manual

SELPHY DS810

SER VICE MANUAL

Canon

Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

SELPHY DS810 REFERENCE MANUAL

This reference manual describes differences from the base model, SELPHY DS 700.

When referring to the SELPHY DS700 Service Manual, Service Parts Number in it may be different from SELPHY DS810 model. Please refer to the SELPHY DS810 Parts Catalog (QY8-9077-D0C).

QY8-13AE-000

I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the SELPHY DS810:

Part 1: Maintenance Information on maintenance and troubleshooting of the SELPHY DS810

Part 2: Technical Reference

ew technology and technical information such as FAQ's (Frequently Asked Questions) of the SELPHY DS810

Part 3: Appendix Block diagrams and pin layouts of the SELPHY DS810

Reference: This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS

Part 1: MAINTENANCE

1. MAINTENANCE

-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service

Engineer

(1) Adjustment (2) Periodic maintenance (3) Periodic replacement parts (4) Replacement consumables (5) Replacement of the print head

1-2. Customer Maintenance 1

-3. Product Life

(1) Printer (2) Print head (3) Ink tank

1-4. Special Tools 1

-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATIONS

-1. Operator Call Errors

-2. Service Call Errors

-3. Warnings

2 2

-4. Troubleshooting by Symptom

3. REPAIR

3 3

3-3. Adjustment / Settings

3-4. Verification Items

4. PRINTER TRANSPORTATION

-1. Notes on Service Part Replacement

-2. Special Notes on Repair Servicing

(1) Flexible cable and harness wiring, connection (2) Notes on disassembly and re-assembly

(1) Paper feed motor adjustment (2) Pump unit adjustment (3) Grease application (4) Waste ink counter setting (5) User mode (6) Service mode

(1) Service test print (2) EEPROM information print

Part 2: TECHNICAL REFERENCE

1. NEW TECHNOLOGIES

(1) Main difference from DS700

2. CLEANING MODE AND AMOUNT OF INK PURGED

3. PRINT MODE

-1. Resolution during Printing via Computer

3 3

-2. Resolution in Card Direct / Camera Direct / Print Beam Printing

4. FAQ (Problems Specific to the SELPHY DS810 and Corrective Actions

Part 3: APPENDIX

1. BLOCK DIAGRAM

2. CONNECTOR LOCATION AND PIN LAYOUT

-1. Logic Board Ass'y

-2. Panel Board Ass'y

2 2

-3. Card Board Unit

-4. Front I/F Unit

2 2

-5. Rear I/F Unit

3. SPECIFICATIONS

art 1

MAINTENANCE

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement

Consumables by Service Engineer

(1) Adjustment

Adjustment Timing Purpose Tool

Destination settings (EEPROM settings)

Language settings At logic board ass'y replacement To set the language to be displayed on

Waste ink counter resetting (EEPROM settings)

Paper feed motor ass'y position

adjustment Pump unit

adjustment

Grease application

Note: - DO NOT loosen the 2 red screws on both front sides of the main chassis, adjusting the head-to-paper distance.

- The red screws securing the paper feed motor ass'y may be loosened only at replacement of the paper feed motor ass'y.

- For DS810, access cover gear phase adjustment is not necessary.

At logic board ass'y replacement To set the destination.

the LCD.

- At logic board ass'y replacement

- At waste ink absorber replacement

- At paper feed motor ass'y replacement

- At pump unit replacement

- At purge tube replacement

- At pump drive gear replacement

- At carriage unit / carriage shaft replacement

- At access cover unit replacement

- At feed roller ass'y replacement

To reset the waste ink counter.

To adjust the belt tension. (Position the paper feed motor so that the belt is stretched tight.)

To set an accurate ink absorption function.

To maintain sliding properties of the:

- carriage oil pad / carriage shaft, carriage rail.

- access cover, and

- feed roller ass'y.

Approx.

None.

None. (in the user mode)

None.

- GREASE EU-1

- MOLYKOTE PG641

- FLOIL KG-107A

- GREASE ELECTRICITY IF20

1 min.

2 min.

1 min.

time

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this printer that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

(5) Replacement of the print head

Procedures:

1) Press the Power button to turn on the printer.

2) Open the access cover. => The print head holder will move to the ink tank replacement position (to the left), and the Power LED remains lit.

3) Press and hold the Resume/Cancel button for 2 seconds or longer. => The print head holder will move to the print head replacement position (to the right), and the Power LED remains lit.

4) Raise the print head lock lever. => The print head can be removed from the carriage unit.

5) Replace the print head, following the instructions in the user's guide.

1-2. Customer Maintenance

Adjustment Timing Purpose Tool Approx. time

Print head cleaning When print quality

is not satisfying.

Print head deep cleaning When print quality

is not satisfying, and not improved by print head

cleaning.

Ink tank replacement When the ink tank

becomes empty. (No ink error)

Print head alignment When print quality

is not satisfying.

Print head alignment value printing

Language selection When necessary. To set the language

When confirming the print head alignment values set in the printer.

To improve nozzle conditions.

--- ---

To ensure accurate dot placement.

To confirm the current print head alignment

values.

displayed on the LCD.

- Operation panel

- Computer (settings via the printer driver)

- Operation panel

- Computer (settings via the printer driver)

- Operation panel

- Computer (settings via the printer driver)

- Operation panel

42 sec.

82 sec.

2 min.

1 min.

25 sec.

10 sec.

Paper feed roller cleaning When paper does

not feed properly, or the paper feed roller is soiled.

Bottom plate cleaning

1-3. Product Life

(1) Printer

Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume: 2,000 pages (4" x 6", borderless printing, standard photo) (II) Years of use: 5 years

After printing is performed on the wrong side of paper, or rollers inside the printer are extremely soiled.

To clean the paper feed roller.

To clean the bottom plate and platen ribs.

- Operation panel 2 min.

- Operation panel 40 sec.

(2) Print head

Print volume: 2,000 pages (4" x 6", borderless printing, standard photo)

(3) Ink tank

BCI-16 Color: Approx. 70 pages (4" x 6", borderless printing, PP-101, standard mode prin ting from a computer)

When do printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in the Windows XPdriver, using Windows XP Photo Prin ting Wizard. The number of pages above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed until the ink runs out. The number of pages may vary depending on text, photos printed, application software,

print mode, and type of paper used. Ink is consumed at power input and during printing to protect the pri nt head and keep print quality.

1-4. Special Tools

Name Tool no. Application Remarks

MOLYKOTE PG641

FLOIL KG107A

EU-1 QY9-0037-000 To be applied to the carriage oil pad, and the

GREASE ELECTRICITY IF-20

CK-0562-000

QY9-0057-000 To be applied to the sliding portion of the

CK-8006-000 To be applied to the sliding portion of the

1-5. Serial Number Location

On the bottom shield plate.

To be applied to the sliding portion of the access cover arm.

carriage guide rail.

sliding portion of the carriage shaft.

feed roller ass'y.

In common with other models.

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2. LIST OF ERROR DISPLAY / INDICATIONS

Errors and warnings are displayed by the following ways:

1) Errors are indicated by the number of times the Power / Alarm LED lights / blinks.

2) Errors and warnings are displayed on the LCD monitor.

3) Errors and warnings are displayed on the printer driver's Status Monitor.

2-1. Operator Call Errors

(Alarm / Power LED lights)

LED

display

Alarm LED lit

Error [Error code]

No paper. (ASF) [1000]

Paper jam. [1300]

No ink tank. [1662]

- The print head is not installed, or it is not properly installed. [1401]

- EEPROM data of the print head is faulty. [1403 / 1405].

Set the paper in the ASF, and press the Reset button.

Remove the jammed paper, and press the Reset button.

Install an ink tank, and press the Reset button.

- Install the print head properly, and close the access cover, or, with the print head installed, turn the printer off and on.

- If the error is still not resolved, the print head may be defective. Replace the print head.

Solution Remarks

Alarm LED lit

2-2. Service Call Errors

Warning: The waste ink absorber is almost full (approx. 95% of the maximum capacity). [1700]

The connected digital camera or digital video camera does not support Camera Direct Printing. [2001]

Access cover open. [1200]

Pressing the Reset button will exit the error, and enable printing. In repair servicing, replace the ink absorbers.

After removing the cable between the camera and the printer, press the Reset button, and re-connect the cable. If the error is still not resolved, a non-supported camera may be connected. Connect a supported camera.

Close the access cover.

The service call error, indicating the waste ink absorber is full, is likely to occur soon.

(by cyclic blinking of Alarm / Power LED, or the condition in which Alarm LED remains lit and Power LED off)

Cyclic

blinking :

Alarm / Power LED 2 times

Error [Error code]

Carriage error [5100]

(Replacement of listed parts, which are likely to be faulty)

- Carriage unit (QM2-3257)

- Timing slit strip film (QC1-5153)

- Logic board ass'y (QM2-2880)

- Carriage motor ass'y (QM2-1744)

Solution

3 times

Paper feed error [6000]

- Timing sensor unit (QM2-2894)

4 times

- Timing slit disk ass'y (QL2-0843)

- Paper feed motor ass'y (QM2-1746)

- Feed roller ass'y (QM2-1970)

- Platen (QC1-5176/5177)

- Logic board ass'y (QM2-2880)

Purge unit error [5C00]

- Purge unit (QM2-1975)

- Logic board ass'y (QM2-2880)

5 times 6 times

7 times

8 times

9 times Continuous

alternate blinking Alarm LED lit /

Power LED off

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information

print). If the waste ink amount is 7% or more, also replace the ink absorbers (QC1-5195 / 5196 / QY5-0162 ) when replacing the logic board ass'y.

[See Section 3

ASF cam sensor error [5700] - Sheet feed unit (QM2-3264) Internal temperature error [5400]

Waste ink absorber full [5B00] - Ink absorber (QC1-5195 / 5196 / QY5-0162)

Print head temperature rise error [5200]

EEPROM error [6800] ROM error

- Logic board ass'y (QM2-2880)

- After replacement of the ink absorber, reset the EEPROM (waste ink amount value) on the logic board ass'y.

- Print head (QY6-0056)

- Logic board ass'y (QM2-2880)

RAM error

- Logic board ass'y (QM2-2880)

-3. Adjustment / Settings, (6) Service mode, for details.]

2-3. Warnings

Printer (displayed via the Status Monitor or on the LCD monitor, no LED indication):

Ink low warning 1 (approx. half level)

Ink low warning 2 (low remaining ink, display of "!" in the warning)

Ink low warning 3 (ink level unknown, display of "?" in the warning)

Print head temperature rise

Protection against excess rise of the print head temperature If the print head temperature exceeds the specified limit, a

*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is

opened.

Displayed warning Remarks

The warning is displayed only when printer driver's Low Ink Warning Setting is enabled.

If the print head temperature is high when the access cover is opened, the warning is displayed.

When the print head temperature falls below the specified temperature, the warning is released.

Wait is inserted during printing, When the print head temperature falls below the specified

temperature, the warning is released.

2-4. Troubleshooting by Symptom

Symptom Solution

Faulty operation

LCD display

Paper feed problems

Unsatisfactory print

The power does not turn on. The power turns off immediately after power-on.

The print head is not recognized. The print head does not return to the home position.

Strange noise. Remove foreign material, or

Printing stops mid-way. Display flickers. Check images within the

No display (the whole black screen or whole white screen) Replace the LCD viewer unit,

Streaks are present in the LCD. Check images within the

Multiple sheets feed.

Paper does not feed.

Paper feeds at an angle. Remove foreign material, or

No printing, or no color ejected. Replace the

Printing is faint, or white lines appear on printouts even after print head cleaning.

Line(s) not included in the print data appears on printouts.

Paper gets smeared.

A part of a line is missing on printouts. Replace the

Color hue is incorrect.

Replace the

- AC adapter, or

- logic board ass'y*1.

Remove and re-install the print head, or replace the

- print head, or

- logic board ass'y*1.

attach a removed part if any. Replace the logic board ass'y*1.

memory card. Or replace the LCD viewer

unit, logic board ass'y.

or the logic board ass'y

memory card. Or replace the LCD viewer

unit Replace the

- sheet feed unit, or

- output tray unit.

Remove foreign material, or replace the

- sheet feed unit, or

- output tray unit.

adjust the paper guide, or replace the

- sheet feed unit, or

- output tray unit.

the card board unit, or the

or the card board unit.

- ink tank,

- print head*2,

- logic board ass'y*1, or

- purge unit.

Remove and re-install the print head, or replace the

- ink tank,

- print head*2,

- purge unit, or

- logic board ass'y*1.

Feed several sheets of paper, perform bottom plate

cleaning clean the paper path with

cotton swab or cloth.

, or

- ink tank, or

- print head*2.

Replace the

quality

Printing is incorrect.

Non-ejection of ink.

Graphic or text is enlarged on printouts. When enlarged in the carriage

- ink tank, or

- print head*2, or

perform print head alignment. Replace the logic board ass'y*1. Replace the

- ink tank, or

- print head*2.

movement direction, clean grease or oil off the timing slit strip film, or replace the

- timing slit strip film,

- carriage unit, or

- logic board ass'y*1.

When enlarged in the paper feed direction, clean grease or oil off the timing slit disk ass'y, or replace the

- timing slit disk ass'y,

- timing sensor unit, or

- logic board ass'y*1.

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information

print). If the waste ink amount is 7% or more, also replace the ink absorbers (QC1-5195 / 5196 / QY5-0162 ) when replacing the logic board ass'y.

[See Section 3

*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists. *3: To perform bottom plate cleaning, with the printer power turned on, use of operation panel buttons with the LCD monitor

(Menu -> Tool Box -> Maintenance). For details, see Section 3

-3. Adjustment / Settings, (6) Service mode, for details.]

-3. Adjustment / Settings, (5) User mode.

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3. REPAIR

3-1. Notes on Service Part Replacement

Service part

Logic board ass'y (QM2-2880)

Ink absorber (QC1-5195 / 5196 / QY5-

0162)

Notes on replacement

- Before removal of the logic board ass'y, remove the power cord, and allow for to sit approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damage to the logic board ass'y.

- Before replacement, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorbers when replacing the logic board ass'y.

[See 3-3. Adjustment / Settings, (6) Service mode, for details.]

Adjustment / settings Operation check

After replacement:

1. Initialize the EEPROM.

2. Reset the waste ink counter.

3. Set the destination in the EEPROM.

-3. Adjustment / Settings,

[See 3 (6) Service mode, for details of 1 to 3]

4. Set the LCD display language in the user mode.

5. Perform the print head alignment in the user mode.

- Service test print

- EEPROM information print

- Printing via USB connection

- Digital Camera Direct Printing

- Memory Card Direct Printing

- Infrared Printing

After replacement:

1. Reset the waste ink counter.

-3. Adjustment / Settings,

[See 3 (6) Service mode.]

- Service test print

- EEPROM information print

LCD viewer unit (QM2-3266)

Panel board ass'y (QM2-3267)

Carriage unit (QM2-3257)

Paper feed motor ass'y (QM2-1746)

After replacement:

1. Operation panel button / LCD monitor test

-3. Adjustment / Settings,

[See 3 (6) Service mode.]

- Operation panel button / viewer test

- The red screws securing the paper feed motor are allowed to be loosened. (For any purposes other than paper feed motor replacement, DO NOT loosen them.)

At replacement:

1. Apply grease to the entire surface of the carriage oil pads (2 pcs.).

2. Apply grease to the sliding portions.

-3. Adjustment / Settings,

[See 3 (3) Grease application.]

After replacement:

1. Perform the print head alignment in the user mode.

After replacement:

1. Adjust the paper feed motor.

-3. Adjustment / Settings,

[See 3 (1) Paper feed motor adjustment.]

- Service test print

Pump unit (QM2-1979), Purge Tube (QC1-5555),

Pump Drive Gear (QC1-5253)

Carriage shaft

After replacement:

Perform the pump unit adjustment.

[See 3-3. Adjustment / Settings, (2) Pump unit adjustment.]

At replacement:

- Service test print

(QC1-5150)

Timing slit strip film (QC1-5153)

Timing slit disk ass'y (QL2-0843)

1. Apply grease to the sliding portions.

[See 3-3. Adjustment / Settings, (3) Grease application.]

- Upon contact with the film, wipe the film with ethanol.

- Confirm no grease is on the film. (Wipe off any grease thoroughly with ethanol.)

- Do not bend the film.

After replacement:

1. Perform the print head alignment in the user mode.

- Service test print

Print head (QY6-0056)

*1: General notes:

- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.

-2. Special Notes on Repair Servicing, (1) Flexible cable and harness wiring, connection, for details.]

[See 3

- Do not drop the ferrite core, as it may damage the core.

- Protect electrical parts from damage due to static electricity.

- Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1 minute (for capacitor discharging to protect the logic board ass'y from damages).

- Do not touch the timing slit strip film and timing slit disk ass'y. No grease or abrasion is allowed.

- Protect the units from becoming soiled with ink.

- Protect the housing from scratches.

- Exercise caution with the red screws, as follows:

i. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor ass'y (DO

NOT loosen them in other cases).

ii. DO NOT loosen the red screws on both front sides of the main chassis, securing the carriage guide rail positioning

(they are not adjustable in servicing).

After replacement:

1. Perform the print head alignment in the user mode.

- Service test print

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+ 30 hidden pages