Canon DR-9050C User Manual

User Manual

DR-9050C/DR-7550C

DR-6050C

Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for future reference.

FCC REGULATIONS (For 120 V model)

Document Scanner:
– DR-6050C: Model M11070
– DR-7550C: Model M11069
– DR-9050C: Model M11068
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and

receiver.

– Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

– Consult the dealer or an experienced radio/TV technician

for help.
Use of shielded cable is required to comply with class B limits
in Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment
unless otherwise specified in the manual. If such changes or
modifications should be made, you could be required to stop
operation of the equipment.
Canon U.S.A. Inc.
One Canon Plaza, Lake Success NY 11042, U.S.A.
Tel. No. [phone]

RADIO INTERFERENCE REGULATIONS (For 120 V
models)

This digital apparatus does not exceed the Class B limits for
radio noise emissions from digital apparatus as set out in the
Interference-causing equipment standard entitled “Digital
Apparatus”, ICES-003 of the Industry Canada.

RÈGLEMENT SUR LE BROUILLAGE
RADIOÉLECTRIQUE (For 120 V models)

Cet appareil numérique respecte les limites de bruits
radioélectriques applicables aux appareils numériques de
Classe B prescrites dans la norme sur le matériel brouilleur:
“Appareils Numériques”, NMB-003 édictée par l’Industrie
Canada.

®

International ENERGY STAR

Office Equipment

Program

®

As an ENERGY STAR
Electronics Inc. has determined that this
machine meets the ENERGY STAR

Partner, Canon

®

Program guidelines for energy efficiency.

®

The International ENERGY STAR

Office
Equipment Program is an international program that promotes
energy saving through the use of computers and other office
equipment. The program backs the development and
dissemination of products with functions that effectively
reduce energy consumption. It is an open system in which
business proprietors can participate voluntarily. The targeted
products are office equipment, such as computers, displays,
printers, facsimiles, copiers, and scanners. The standards and
logos are uniform among participating nations.

i

European Union (and EEA) only.

This symbol indicates that this product is not to be
disposed of with your household waste, according
to the WEEE Directive (2002/96/EC) and your
national law. This product should be handed over

to a designated collection point, e.g., on an
authorized one-for-one basis when you buy a new similar
product or to an authorized collection site for recycling waste
electrical and electronic equipment (EEE). Improper handling
of this type of waste could have a possible negative impact on
the environment and human health due to potentially
hazardous substances that are generally associated with EEE.
At the same time, your cooperation in the correct disposal of
this product will contribute to the effective usage of natural
resources. For more information about where you can drop off
your waste equipment for recycling, please contact your local
city office, waste authority, approved WEEE scheme or your
household waste disposal service. For more information
regarding return and recycling of WEEE products, please visit
www.canon-europe.com/environment

.

(EEA: Norway, Iceland and Liechtenstein)

Für EMVG

Dieses Produkt ist zum Gebrauch im Wohnbereich,
Geschäfts-und Gewerbebereich sowie in Kleinbetrieben
vorgesehen.

Für 3. GPSGV

“Maschinenlärminformations-Verordnung 3. GPSGV: Der
höchste Schalldruckpegel beträgt 70 dB(A) oder weniger
gemäß EN ISO 7779”

Model Names

The following names may be provided for the safety
regulations in each sales region of the Document Scanner.
DR-6050C: Model M11070
DR-7550C: Model M11069
DR-9050C: Model M11068

Trademarks

• Canon and the Canon logo are registered trademarks of
Canon Inc. in the United States and may also be trademarks
or registered trademarks in other countries.

• imageFORMULA is a trademark of Canon Electronics Inc.

• Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States
and other countries.

• Adobe, Acrobat, and Adobe Reader are registered
trademarks or trademarks of Adobe Systems Incorporated in
the United States and other countries.

TM

•ISIS

is a trademark of EMC Corporation in the United

States.

• Other product and company names herein are, or may be,
the trademarks of their respective owners.

Copyright

Copyright 2009 by Canon Electronics Inc. All rights reserved.
No part of this publication may be reproduced or transmitted
in any form or by any means, electronic or mechanical,
including photocopying and recording, or by any information
storage or retrieval system without the prior written
permission of Canon Electronics Inc.

Disclaimers

The information in this document is subject to change without
notice.

CANON ELECTRONICS INC. MAKES NO WARRANTY
OF ANY KIND WITH REGARD TO THIS MATERIAL,
EITHER EXPRESS OR IMPLIED, EXPECT AS
PROVIDED HERE IN, INCLUDING WITHOUT
LIMITATION, THEREOF, WARRANTIES AS TO
MARKETABILITY, MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OF USE OR NON­INFRINGEMENT. CANON ELECTRONICS INC. SHALL
NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE, OR
LOSSES OR EXPENSES RESULTING FROM THE USE
OF THIS MATERIAL.

ii

Preface

Thank you for purchasing the Canon imageFORMULA DR-6050C/DR-7550C/DR-9050C Document Scanner. Please read this and the
following manuals thoroughly before using the scanner to become acquainted with its capabilities and make the most of its many
functions.
After reading the manuals, store them in a safe place for future reference.

Manuals for the Scanner

The documentation for the scanner consists of the Easy Start
Guide and the Reference Guide (supplied with the scanner),
the User Manual (this manual), and the CapturePerfect3.0
Operation Guide, which are provided in electronic form and

registered in the menu during software installation.

Easy Start Guide

This manual describes the procedures for setting up the
scanner for use. Please follow the procedures in the Easy
Start Guide to set up the scanner.

Reference Guide

This manual consists of the basic scanner operating
instructions extracted from the User Manual.

User Manual (This Manual)

This manual consists of two sections: Hardware and
Software.
The Hardware section provides general information about
the scanner operational settings, maintenance, and
troubleshooting.
The Software section describes how to use the ISIS/
TWAIN driver with the scanner, and how to set up job
registration tools.

Hint

• The User Manual and the CapturePerfect 3.0 document files
are installed in the following locations during software
installation.

User Manual

CapturePerfect 3.0 Operation Guide

• Electronic versions of all manuals are available for viewing
from the Setup CD. (See p. 2-5.)

CapturePerfect 3.0 Operation Guide
(Electronic Manual)

This is the operation guide for CapturePerfect 3.0, the
Canon document scanner application program.

iii

Symbols Used in This Manual

The following symbols are used in this manual to explain
procedures, restrictions, handling precautions, and
instructions that should be observed for safety.

WARNING

Indicates a warning concerning operations that may lead to
death or injury to persons if not performed correctly. To
use the scanner safely, always pay attention to these
warnings.

CAUTION

Indicates a caution concerning operations that may lead to
injury to persons, or damage to property if not performed
correctly. To use the scanner safely, always pay attention
to these cautions.

IMPORTANT

Indicates operational requirements and restrictions. Make
sure that you read these items carefully to operate the
scanner correctly, and avoid damage to the scanner.

Hint

Indicates a clarification of an operation, or contains
additional explanations for a procedure. Reading these
notes is highly recommended.

How This Manual is Organized

This manual consists of the following chapters.

■ Hardware

Chapter 1 Before You Start Using the Scanner

Provides an overview of the scanner

Chapter 2 Setup

Describes the operating environment and how to connect
to a PC

Chapter 3 Basic Operation

Describes the basic uses of the scanner

Chapter 4 Other Functions

Describes the User Mode and other functions

Chapter 5 Maintenance

Describes routine cleaning and roller replacement

Chapter 6 Practical Examples

Describes displayed messages and troubleshooting
solutions

Chapter 7 Appendix

Provides a list of specifications and support information

■ Software

Chapter 8 ISIS/TWAIN Driver Settings

Describes the settings for the ISIS/TWAIN driver

Chapter 9 Job Registration Tool Settings

Describes the settings for the Job Registration Tool

Chapter 10 Practical Examples

Provides information for reference when making software
settings

iv

Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place
for future reference.

User Manual

Hardware

Hardware

Table of Contents

Preface ....................................................................iii

Manuals for the Scanner ......................................... iii

Symbols Used in This Manual ................................. iv

How This Manual is Organized................................ iv

Chapter 1 Before You Start Using the Scanner

1. Important Safety Instructions............................1-2

Installation Location.............................................. 1-2

Power ................................................................... 1-2

Moving the Scanner.............................................. 1-3

Handling ............................................................... 1-3

Disposal................................................................ 1-5

2. Features ...........................................................1-6

3. Names and Functions of Parts .......................1-10

Front View, Feeder Inlet, and Eject Outlet.......... 1-10

Rear View ........................................................... 1-11

Control Panel...................................................... 1-12

Chapter 2 Setup

1. Setup Procedures.............................................2-2

2. Installation Requirements.................................2-3

3. Software Installation .........................................2-4

About the Setup Menu .......................................... 2-4

4. Connecting the Scanner to the Computer ........2-6

Interface Connector Locations.............................. 2-6

Connecting the Scanner to the Computer ............ 2-6

5. Turning the Power ON

(Scanner Recognition)......................................2-9

About the Power Switch ....................................... 2-9

Scanner Recognition ............................................ 2-9

Chapter 3 Basic Operation

1. Turning the Power ON and OFF ......................3-2

About the Power Switch ....................................... 3-2

2. Documents .......................................................3-3

Acceptable Documents......................................... 3-3

3. Document Feed and Eject Trays......................3-6

Preparing the Document Feed Tray ..................... 3-6

Adjusting the Document Guides ........................... 3-8

Preparing the Document Eject Tray ................... 3-10

4. Document Feeding Methods.......................... 3-11

Selecting the Document Feeding Method .......... 3-11

5. Scanning ........................................................3-14

About the Job Function....................................... 3-14

CapturePerfect 3.0 ............................................. 3-15

6. Using Patchcode Sheets (Option)..................3-20

About Patchcode Sheets .................................... 3-20

How to Use Patchcode Sheets ........................... 3-21

7. Clearing a Paper Jam or Double Feed

Error ...............................................................3-23

Paper Jam Handling ........................................... 3-23

Handling a Double Feed..................................... 3-24

Chapter 4 Other Functions

1. Other Functions and Settings...........................4-2

2. Function Description ........................................4-4

3. User Mode........................................................4-8

User Mode Operating Procedure.......................... 4-8

4. User Mode Functions.....................................4-10

Chapter 5 Maintenance

1. Regular Maintenance ....................................... 5-2

Cleaning the Scanner ........................................... 5-2

Cleaning the Sensors ........................................... 5-2

Cleaning the Scanning Glass and Rollers............ 5-3

Power Outlet......................................................... 5-4

2. Replacing the Transport Rollers.......................5-5

Roller Replacement Cycle .................................... 5-5

Checking and Resetting the Page Counter.......... 5-5

Removing and Reinstalling the Rollers................. 5-7

ii

3. Imprinter Ink Cartridge Replacement and

Cleaning .........................................................5-13

About the Imprinter ............................................. 5-13

Replacing Ink Cartridges .................................... 5-13

Specifying the Printing Position .......................... 5-15

Cleaning the Imprinter ........................................ 5-16

Imprinter Testing................................................. 5-17

Chapter 6 Practical Examples

1. Messages .........................................................6-2

Status Display....................................................... 6-2

Error Messages .................................................... 6-3

2. Troubleshooting................................................6-5

Trouble Categories ............................................... 6-5

Problem and Solution ........................................... 6-5

3. Uninstalling the Software..................................6-9

Uninstalling the ISIS/TWAIN Driver...................... 6-9

Chapter 7 Appendix

1. Specifications ...................................................7-2

Unit Specifications ................................................ 7-2

Options ................................................................. 7-3

Consumables........................................................ 7-3

External Dimensions............................................. 7-4

2. Option Specifications........................................7-5

Barcode Specifications......................................... 7-5

Imprinter Specifications ........................................ 7-6

3. Index.................................................................7-7

Hardware

iii

Chapter 1 Before You Start Using the Scanner

1. Important Safety Instructions........................... 1-2

Installation Location ..............................................1-2

Power ....................................................................1-2

Moving the Scanner ..............................................1-3

Handling ................................................................1-3

Disposal ................................................................1-5

2. Features........................................................... 1-6

3. Names and Functions of Parts ...................... 1-10

Front View, Feeder Inlet, and Eject Outlet ..........1-10

Rear View............................................................1-11

Control Panel ......................................................1-12

Chapter 1 Before You Start Using the Scanner

1. Important Safety Instructions

To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below.

Installation Location

The performance of this scanner is affected by the
environment in which it is installed. Make sure that the
location where the scanner is installed meets the following
environmental requirements.

● Provide adequate space around the scanner for
operation, maintenance, and ventilation.

3.9" (100 mm) or more

24.84" (631 mm) or more

32.20" (818 mm) or more

● Avoid installing the machine in direct sunlight. If
this is unavoidable, use curtains to shade the
scanner.

● Avoid locations where a considerable amount of
dust accumulates.

● Avoid warm or humid locations, such as in the
vicinity of a water faucet, water heater, or
humidifier, and avoid locations where the fumes
from ammonia, paint thinner, or other volatile
chemicals may be present.

● Avoid locations that are subject to vibration.

● Avoid exposing the scanner to rapid changes in

temperature. If the room in which the scanner is
installed is cold but rapidly heated, water droplets
(condensation) may form inside the scanner. This
may result in a noticeable degradation in scanning
quality.

The following conditions are recommended for
optimal scanning quality:
Room temperature: 10 °C to 32.5 °C (50 °F to

90.5 °F)
Humidity: 20% to 80% RH

● Avoid installing the scanner near equipment that
generates a magnetic field (e.g. speakers,
televisions, or radios).

Power

● Connect only to a power outlet of the rated voltage
and power supply frequency (either 120 V, 60 Hz
or 220-240 V, 50/60 Hz, depending on your
region).

● Do not use the scanner with a power supply that is
not rated for the specified voltage. Doing so might
cause fire or electric shock.

● Do not connect other electrical equipment to the
same power outlet to which the scanner is
connected. Also, when using an extension cord,
make sure that the extension cord is rated for the
current requirements of the scanner.

● The power cord may become damaged if it is often
stepped on or if heavy objects are placed on it.
Continued use of a damaged power cord can lead
to an accident, such as a fire or electrical shock.

1-2

Chapter 1 Before You Start Using the Scanner

● Do not use the power cord while it is coiled.

● Do not pull directly on the power cord. When

disconnecting the power cord, grasp the plug and
remove it from the outlet.

● Keep the area around the power plug clear of
objects so that the power cord can be
disconnected easily in an emergency.

● If you have any questions regarding the power
supply, contact your local authorized Canon dealer
or service representative for further information.

Moving the Scanner

● The scanner weights about 50 lbs (22.5 kg).
To lift or move the scanner, always use two
people, one on each side. Never attempt to lift the
scanner by yourself. You could drop the scanner or
pinch your fingers, resulting in personal injury or
damage to the scanner. Remember to be extra
careful when moving it.

● Make sure to disconnect the interface cable and
power cord when moving the scanner. If the
scanner is carried with these items connected, the
plugs and connectors may be damaged or cause
the scanner to fall and result in personal injury or
damage to the scanner.

Handling

WARNING

Note the following precautions whenever using the
scanner. Failure to do so may result in a fire or
electric shock.

■ Never use alcohol, benzene, paint thinner, aerosol
sprays, or any other highly flammable substance
near the scanner.

■ Do not cut, damage, or modify the power cord. Do
not place heavy objects on the power cord, and do
not pull or excessively bend the power cord.

■ Never connect the power cord when your hands
are wet.

■ Do not connect the scanner to a multiplug power
strip.

■ Do not knot or coil the power cord, as this may
result in a fire or electric shock. When connecting
the power cord, make sure that the power plug is
securely and completely inserted into the power
outlet.

■ To use a reel-type extension cord, unwind all of the
cord from the reel. Long-term operation with the
cord wound on the reel may cause the cord to
overheat and could cause a fire.

■ Do not use power cords other than the power cord
provided with this scanner.

1-3

Chapter 1 Before You Start Using the Scanner

■ Never try to take the scanner apart or modify it in
any way, as this is dangerous and may lead to a
fire or electric shock.

■ Do not use flammable aerosol sprays products
near the scanner.

■ When cleaning the scanner, turn the power switch
OFF and disconnect the power plug from the
power supply.

■ Clean the scanner using a slightly dampened cloth
which has been well wrung out. Never use alcohol,
benzene, paint thinner, or any other flammable
substances.

■ If the scanner makes strange noises, or gives off
smoke, heat, or strange odors, or the scanner
does not function or other abnormalities occur
when you use the scanner, immediately turn the
power switch OFF, and disconnect the power plug
from the power outlet. Then, contact your local
authorized Canon dealer or service representative
for further information.

■ Do not drop the scanner, or subject it to impact or
strong shock. Should the scanner ever become
damaged, immediately turn the power switch OFF,
and disconnect the power plug from the power
outlet. Then, contact your local authorized Canon
dealer or service representative to have the unit
serviced.

■ Before moving the scanner, make sure to turn the
power switch OFF, and disconnect the power plug
from the power outlet.

CAUTION

■ Do not install the scanner on a surface that is
unstable or tilted, or in an area subject to
excessive vibrations, as this may cause the
scanner to fall, resulting in personal injury or
damage to the scanner.

■ Do not block the ventilation openings. Doing so
could case the scanner to overheat, creating a risk
of fire.

■ Never place small metal objects such as staples,
paper clips, or jewelry on the scanner. These items
may fall into the scanner, and cause a fire or
electric shock. Should such objects ever fall inside
the scanner, immediately turn the power switch
OFF, and disconnect the power plug from the
power outlet. Then, contact your local authorized
Canon dealer or service representative to have the
unit serviced.

■ Do not locate the scanner in a humid or dusty
location. Doing so may cause a fire or electric
shock.

■ Do not place objects on top of the scanner. Such
objects may tip or fall over, resulting in personal
injury.

■ When unplugging the power cord, grasp it firmly by
its plug. Do not pull directly on the power cord, as
this may damage or expose the cord’s internal
wiring, resulting in a fire or electric shock.

■ Leave sufficient space around the power plug so
that it can be unplugged easily. If objects are
placed around the power plug, you will be unable
to unplug it in an emergency.

■ Do not allow water or flammable substances
(alcohol, paint thinner, benzene, etc.) to spill into
the scanner, as this may result in a fire or electric
shock.

■ Turn OFF the power switch for safety when not
using the scanner for a long period of time, such as
overnight. Also, turn OFF the power switch, and
disconnect the power cord from the power outlet
for safety when the machine will not be used for an
extended period of time, such as during
consecutive holidays.

1-4

■ Do not wear loose clothing or jewelry that may get
caught in the scanner while you are using it. This
may result in personal injury. Be extra careful of
neckties and long hair. If anything becomes caught
in the scanner, immediately disconnect the power
cord to stop the scanner.

■ Be careful when placing paper in the scanner and
when removing jammed paper. It is possible to cut
your hand on the edge of a sheet of paper.

Disposal

● When disposing of this scanner, make sure to
follow all local ordinances and laws or consult with
the retailer who sold you the scanner.

Chapter 1 Before You Start Using the Scanner

1-5

2. Features

The main features of the DR-6050C/7550C/9050C are described below.

Chapter 1 Before You Start Using the Scanner

Scanner Features

● Variety of Scanning Modes

The scanner is equipped with six scanning modes:
Black and White, Error Diffusion, Advanced Text
Enhancement, Advanced Text Enhancement II, 256­Color Grayscale, and 24-Bit Color.

* Advanced Text Enhancement can clarify scanned text by

processing background or foreground colors.

● Fast Document Feeding

The scanner can scan up to 90 document sheets per
minute of LTR/A4-size paper in black and white,
grayscale, and color scanning modes. (For the DR­9050C)

* Scanning conditions: LTR/A4 portrait, duplex, 200 dpi

● Large Capacity Feeder

Up to 500 plain paper document sheets can be loaded in
the document feed tray. (Maximum of 300 sheets for the
DR-6050C)

● Count-Only Mode

When operating the scanner as a stand-alone device,
this mode counts the number of loaded document
sheets. (See “Count-Only Mode” on p. 4-4.)

● Adjustable Document Feed Tray

The position of the document feed tray can be adjusted
up or down according to the number of document sheets
to be loaded. (See “Preparing the Document Feed Tray”

on p. 3-6.)

● Long Document Mode

Document sheets up to three meters (118.1 inches) long
can be scanned. (See “Long Document Mode Setting”

on p. 3-4.)

● Job Function

Scanning conditions and the saving destination for
image files are registered with the job, so you can scan
using only control panel key operations. (See “About

the Job Function” on p. 3-14.)

● Freely Adjustable Document Guides

The left and right document guides can be adjusted so
that documents can be positioned to scan either the left
or right side. (See “Adjusting the Document Guides” on

p. 3-8.)

● User Mode

The User Mode functions can be employed to set the
scanner for practically any condition. (See “User Mode

Functions” on p. 4-10.)

1-6

Chapter 1 Before You Start Using the Scanner

Detection Functions

● Auto Image Type Detection

The scanner automatically detects whether documents
are in black and white or color.

● Auto Paper Size Detection

The document page size is detected before scanning.

Fixed-Size Scanning Auto-Size Detection

Scanning

● Skew Detection

The scanner stops feeding when a skewed document is
detected as it touches the edge of the feeder inlet. (See

“Skew Detection” on p. 4-6.)

● Staple Detection

The scanner stops feeding when it detects the presence
of stapled documents. (See “Staple Detection” on

p. 4-6.)

● Ultrasonic Double-Feed Detection

The scanner stops feeding when the ultrasonic sensor
detects that two or more document pages are feeding at
the same time. (See “Double-Feed Detection” on

p. 4-5.)

* A non-detection zone can be specified to avoid double-

feed detection in areas such as those containing adhesive
labels.

● Double-Feed Detection by Document Length

The scanner stops feeding when a double feed is
detected by comparing document lengths. (See

“Double-Feed Detection” on p. 4-5.)

* Using the length of the first document page as a reference,

the scanner detects a double feed when a page of a
different length is fed.

● Prescan

At the start of scanning, this function prescans the first
page of a document and pauses so that you can use the
first image to adjust the brightness and contrast before
resuming scanning.

● Verify Scan

While scanning, the count of document pages scanned
is verified against a pre-specified count or the count
obtained from Count-Only Mode. (See “Verify Scan”

on p. 4-4.)

● Text Orientation Detection

The text orientation on each page is detected, and the
scanned image is rotated in 90-degree increments as
necessary for normalization.

Feeding Direction The text orientation is

detected and the image is

rotated

Image Processing

● Prevent Bleed Through/Remove Background

Prevents the background or original image on the
reverse side of thin originals from appearing in scanned
images.

● Image Rotation

The scanner can rotate scanned images in 90°
increments, or detect the text orientation and rotate the
image in 90° increments to correct its orientation.

1-7

Chapter 1 Before You Start Using the Scanner

● Deskew

The scanner straightens an image when it recognizes
from the image that the document page was fed askew.

Skewed Image Deskewed Image

● Dropout and Color Enhancement

The scanner is equipped with drop-out and
enhancement functions that enable you to specify one
color (red, blue, or green) to be omitted (dropped out) or
enhanced when scanning, respectively.

Color Document Image with Red Drop-Out

set (red filtered)

● Remove Binder Holes

Erases the shadows that appear on scanned images form
binding holes on the original document.

Image with Binding Holes Image without Binding Holes

● Skip Blank Page

The scanner scans both sides of a document and skips
saving the image of any side it determines to be a blank
page.

Two-Sided Documents

with a Blank Side

Images with Blank Page

Skipped

● Folio Scan

Documents that are too large to fit in the feeder inlet can
be folded and scanned on both sides, and the images
combined into a single image.

Front and Back Images Reconstructed Image

* Folio Scan supports up to A1-size (23.4" × 33.1" (594 × 841

mm)) documents when used together with the Long
Document Mode.

● MultiStream

The scanner supports MultiStream, which, depending
on the software application, can create two images with
different scanning conditions from a single scan pass.
However, this function is only available when using
CapturePerfect 3.0 (supplied with the scanner) or
another application program that supports the Multi­Stream function.

1-8

Document to be

Scanned

(150 dpi, Color)

(300 dpi, Black & White)

Two Types of Output Image

Other Functions

● Rapid Recovery System

When this function is activated and a sensor detects a
misfeed due to a paper jam or double feed, which causes
feeding to stop, scanning pauses to allow you to correct
the cause of the misfeed, after which scanning continues
from the document page on which the abnormality was
detected. (See “Clearing a Paper Jam or Double Feed

Error” on p. 3-23.)

* The Rapid Recovery System is effective when feeding

stops as a result of detection of a Paper Jam, Double Feed,
Skew, or Staple.

Options

● Imprinter (Option)

As an option, printing can be made on scanned
documents.

● Barcode Detection (Option)

Barcodes on documents can be detected by installing
the optional barcode module.

● Patchcode Support (Option)

By installing the optional patchcode decoder, patch
code sheets inserted between document pages can be
detected for batch separation. (See “Using Patchcode

Sheets (Option)” on p. 3-20.)

Chapter 1 Before You Start Using the Scanner

1-9

Chapter 1 Before You Start Using the Scanner

3. Names and Functions of Parts

The names and functions of the DR-6050C/7550C/9050C parts are shown below.

Front View, Feeder Inlet, and Eject Outlet

a Upper Unit

Open when cleaning the rollers or paper jams. (See p. 3-23.)

b Imprinter Cover

Open when replacing the ink cartridge in the optional
imprinter or when cleaning the imprinter. (See p. 5-13.)

c Document Eject Tray

Scanned documents are output here. (See p. 3-10.)

d Control Panel (See p. 1-12.)
e Power Switch

Turns the scanner ON and OFF. (See p. 3-2.)

f Document Eject Tray Extension

Open the Document Eject Tray Extension when
documents look like they are going to fall off of the eject
tray. (See p. 3-10.)

g Eject Paper Stoppers

Adjust to fit the length of documents, to avoid document
spillage. (See p. 3-10.)

h Document Guides

Adjust to fit the width of documents, so that ejected
documents stack neatly. (See p. 3-10.)

i Document Guides

Adjust to fit the width of documents. (See p. 3-8 and

p. 3-9.)

+ Document Guide Lock Lever

Locks the Document Guides. (See p. 3-9.)

, Document Feed Tray

Load documents to be scanned here. (See p. 3-6.)

- Document Feeder Tray Extension / Extension Wire

Extend as needed to fit the length of the documents. (See

p. 3-7.)

CAUTION

Do not open the imprinter cover if the optional imprinter is not installed.

1-10

Chapter 1 Before You Start Using the Scanner

Rear View

a Ventilation Holes (Exhaust Fan)

Exhausts heat from inside the scanner.

b Power Connector

Connect the supplied power cord here. (See p. 2-7.)

c USB Connector (Type B)

Connect the supplied USB cable here. (See p. 2-6.)

d SCSI Connector (50-pin half-pitch D-sub receptacle)

Connect the SCSI cable here. (See p. 2-7.)

e DIP Switches (SCSI ID)

Selects the scanner’s SCSI ID. (See p. 2-8.)

CAUTION

Do not block the ventilation holes. Doing so could cause the
scanner to overheat, creating a fire hazard.

1-11

Chapter 1 Before You Start Using the Scanner

Control Panel

a Display Panel

Displays the user mode, job info, messages, and counter.

b Count Clear Key

Clears the counter on the display panel.

c Enter Key

Selects the user mode, and accepts settings.

d Keys

Selects the user mode and job.

e Menu Key

Displays the user mode. (See p. 4-8.)

f Job Key

Selects jobs. (See p. 3-14.)

g Count Only Key

Feeds and counts the number of document pages.

h Separation Off Key

Raises the Document Feed Tray for the non-separating
(manual) mode. (See p. 3-11.)

i New File Key

When File Separation by Key is enabled, separates files.

+ Start Key

Starts scanning.

, Stop Key

Stops the scanning process.

(See p. 4-4.)

1-12

Chapter 2 Setup

1. Setup Procedures............................................ 2-2

2. Installation Requirements ................................ 2-3

3. Software Installation ........................................ 2-4

About the Setup Menu ..........................................2-4

4. Connecting the Scanner to the Computer ....... 2-6

Interface Connector Locations ..............................2-6

Connecting the Scanner to the Computer.............2-6

5. Turning the Power ON

(Scanner Recognition) ..................................... 2-9

About the Power Switch ........................................2-9

Scanner Recognition.............................................2-9

1. Setup Procedures

Perform the following setup procedures to prepare the scanner for use.

Step 1: Confirm the installation requirements. (See p. 2-3)

Step 2: Install the Software. (See p. 2-4)

Step 3: Connect the scanner to the computer. (See p. 2-6)

Step 4: Turn the power ON (Scanner recognition). (See p. 2-9)

Chapter 2 Setup

IMPORTANT

• Make sure that you install the software before connecting the
scanner to the computer.

• If you connect the scanner to the computer before installing
the software, a wizard screen such as the one shown below
will appear when you turn the scanner ON. In this case, click
[Cancel] to close the wizard screen, and then turn the scanner
OFF.

• Windows 2000

•Windows XP

• Windows Vista

2-2

2. Installation Requirements

To use the scanner, your computer must satisfy the following system requirements.

Chapter 2 Setup

■ Operating System:

• Microsoft Windows 2000 Professional SP4 or later

• Microsoft Windows XP Professional SP3 or later

• Microsoft Windows XP Home Edition SP3 or later

• Microsoft Windows XP Professional x64 Edition SP2 or
later

• Microsoft Windows Vista Home Basic, Home Premium,
Business, Ultimate or Enterprise SP1 or later

Hint

Microsoft Windows Vista has 32- and 64-bit versions.

■ Computer Specifications:

• CPU: Celeron, 1.6GHz or faster

• Memory: 512MB or more

• Hard disk: 1 GB or more available space

• CD-ROM drive

• Interface: One standard Hi-Speed USB 2.0 port on the
PC, or a SCSI expansion card

• Monitor: Resolution of 1024 × 768 (XGA) or better
recommended

■ Recommended SCSI Cards:

SCSI cards made by Adaptec (for PCI bus)

• AVA-2915LP

• AVA-2930LP

SCSI card made by RATOC Systems (for Card bus)

• REX-CB31

■ An ISIS-compatible application or a TWAIN­compatible application that is compatible with
the above operating systems.

IMPORTANT

• If you do not know the requirements for your computer system,
contact the store where you purchased the computer or the
manufacturer of the computer for more information.

• Do not connect both a USB interface and a SCSI card at the
same time.

• Note the following points when using the USB interface that
was provided with your computer.
– The USB connection should be a Hi-Speed USB 2.0

interface.

– Scanning speeds are lower if your computer’s standard

USB interface is USB Full-Speed (equal to USB 1.1).

– Use the most recently available USB 2.0 driver provided by

Microsoft. Contact your local authorized Canon dealer for
more detailed information.

– Not all USB interfaces provided as standard with personal

computers are guaranteed. Contact your local authorized
Canon dealer for more detailed information.

– Use the USB cable that was originally bundled with the

scanner or a Hi-Speed USB 2.0 compatible cable.

• Note the following when using a SCSI card.
– Make sure to follow the procedure in the manual for the

SCSI card and the computer that you are using when
installing a SCSI card in your computer.

– The overall length of the SCSI cable you can use is

determined by the SCSI standards. Refer to the manual for
the SCSI card you are using for more information.

• If the CPU, memory, interface card, and other specifications
do not satisfy the installation requirements, the scanning
speed may be greatly reduced and transmission may take a
longer time.

• Even if the computer satisfies the recommended
specifications, the scanning speed may vary, depending on
the scan settings.

• The ISIS/TWAIN Drivers provided with the scanner do not
necessarily operate on all ISIS- or TWAIN-compatible
applications. For details, contact your application software
retailer.

2-3

3. Software Installation

This section describes how to install the software.

Chapter 2 Setup

About the Setup Menu

When you insert the included Setup disc into the computer’s
CD drive, the menu shown below should appear. If the menu
does not appear, use Explorer to access the CD drive and
execute the file “SETUP.EXE”.

IMPORTANT

• As always when installing software, log in using an account with
Administrator privileges.

• When using Windows Vista, the “User Account Control” dialog
box may appear. In this case, enter your login user password for
Administrator privileges, and click [OK].

■ The Typical Installation Screen

This screen appears when you click “Typical Installation”
on the Menu screen. Click [Install] to install all of the
listed software.

Hint

See the Easy Start Guide for instructions on using the typical
installation procedure.

■ The Custom Installation Screen

This screen appears when you click “Custom Installation”
on the Menu screen. Select the check boxes next to the
software that you want to install.
Click [Install] to install the selected software.

2-4

■ The Read Manual Screen

From this screen you can select one of the supplied
electronic manuals to read: the Easy Start Guide (a printed
copy is also supplied), the Reference Guide, the User

Manual (this manual), or the CapturePerfect 3.0
Operation Guide.

Chapter 2 Setup

2-5

Chapter 2 Setup

4. Connecting the Scanner to the Computer

There are two methods for connecting the scanner to a computer: a USB connection to a standard USB port built in to the computer,
or SCSI connection to a SCSI card installed in an expansion slot of the computer. Select the method that is best suited to your
computer environment.

Interface Connector Locations

The USB port and SCSI connector are located on the scanner
as shown below.

Power Connector

a USB Connector
b SCSI Connector

(D-sub, 50-pin half-pitch)

c DIP Switches for SCSI ID

IMPORTANT

• Do not connect a USB and SCSI cable to the scanner at the same
time.

• Use only the supplied power cord.

• The scanner and computer should both be turned OFF when
making connections.

• Make sure that the computer is turned OFF before connecting the
SCSI cable. The scanner may not be properly recognized by the
computer if it is connected while the computer is turned ON.

• A SCSI cable is not supplied with the scanner. Obtain a cable with
connectors that match the SCSI connectors on both the scanner
and the computer.

Connecting the Scanner to the Computer

To connect to the computer, follow the procedure for the
intended connection method.

■ Using a USB Connection

1. Connect the supplied power cord into the power

connector on the back of the scanner. a

2. Connect the power cord into an AC outlet. b

120 V Type

220 - 240 V Type

2-6

Chapter 2 Setup

3. Use the supplied USB cable to connect the scanner

to the computer.

Connect the square plug (Type B) of the USB cable to the
scanner.

Type B

Type A

■ Using a SCSI Connection

IMPORTANT

Make sure that the computer is turned OFF before connecting
the SCSI cable. If the cable is connected while the computer is
on, the scanner may not be properly recognized by the
computer.

1. Shut down Windows and turn the computer’s power

OFF.

2. Connect the supplied power cord into the power

connector on the back of the scanner. a

3. Connect the power cord into an AC outlet. b

120 V Type

220 - 240 V Type

4. Use the SCSI cable to connect the scanner to the

computer.

2-7

IMPORTANT

Observe the following when connecting the scanner with other
devices in a “daisy chain”.

• The SCSI ID of the scanner is set to “SCSI ID = 2” by default.
When using a daisy-chain configuration with other SCSI
devices, set the DIP switches so that SCSI ID numbers are not
duplicated in the system.

DIP Switches

Default Position (SCSI ID=2)

• The scanner incorporates a SCSI terminator which is
permanently set to ON. When using a daisy-chain
configuration with other SCSI devices, make sure that the
scanner is connected as the last device in the chain. Set the
terminators of all other devices to OFF.

Chapter 2 Setup

2-8

Chapter 2 Setup

5. Turning the Power ON (Scanner Recognition)

When you turn ON the computer and the scanner, the Windows Plug and Play function recognizes the scanner and automatically
installs the required device driver.

About the Power Switch

The power switch is located at the lower left side of the front
of the scanner. Press the power switch to turn the scanner ON.

(See p. 3-6.)

Press the power switch again to turn the scanner OFF.

Power Switch

IMPORTANT

• When connecting the scanner to the computer using a SCSI
cable, be sure to turn ON the scanner first, and then turn ON the
computer. If you turn ON the computer first, the scanner may not
be properly recognized by the computer.

• After turning the scanner OFF, wait at least 10 seconds before
turning it ON again.

• If you will not be using the scanner for an extended period,
disconnect the power cord from the AC outlet for safety.

Scanner Recognition

The scanner will be recognized the first time it is connected to
the computer.

1. Make sure that the scanner and computer are

connected properly.

2. Turn ON the scanner.

3. Turn ON the computer.

4. Log onto Windows as an Administrator.

5. Windows automatically recognizes the scanner and

performs the device driver installation.

• Windows 2000

• Windows XP

• Windows Vista

2-9

Chapter 2 Setup

Hint

• With Windows Vista, installation proceeds automatically
regardless of the displayed “Click here for status” balloon
help.
You can click “Click here for status” to display the installation
progress.

• With Windows XP and Vista, a message appears when
installation is finished.

•Windows XP

• Windows Vista

• The scanner is installed in Device Manager under [Imaging
devices] as [CANON DR-XXXX USB] or [CANON DR-XXXX
SCSI]. (XXXX varies depending on the model you are using)

• From the Control Panel, you can display the Device Manager
using the following procedure:
– With Windows 2000, open [System] and click [Device

Manager] on the Hardware tab sheet.

– With Windows XP, first switch the Control Panel to the

Classic View to display [System]. Then open [System] and
click [Device Manager] on the Hardware tab sheet.

– With Windows Vista, open [System and Maintenance] and

click [Device Manager]. Or, switch the Control Panel to the
Classic View and click the [Device Manager] icon.

2-10

Chapter 3 Basic Operation

1. Turning the Power ON and OFF...................... 3-2

About the Power Switch ........................................3-2

2. Documents....................................................... 3-3

Acceptable Documents .........................................3-3

3. Document Feed and Eject Trays ..................... 3-6

Preparing the Document Feed Tray......................3-6

Adjusting the Document Guides............................3-8

Preparing the Document Eject Tray ....................3-10

4. Document Feeding Methods.......................... 3-11

Selecting the Document Feeding Method...........3-11

5. Scanning........................................................ 3-14

About the Job Function .......................................3-14

CapturePerfect 3.0 ..............................................3-15

6. Using Patchcode Sheets (Option) ................. 3-20

About Patchcode Sheets.....................................3-20

How to Use Patchcode Sheets ...........................3-21

7. Clearing a Paper Jam or Double Feed

Error............................................................... 3-23

Paper Jam Handling............................................3-23

Handling a Double Feed .....................................3-24

Chapter 3 Basic Operation

1. Turning the Power ON and OFF

Use the power switch to turn the scanner ON and OFF, or if you are using a USB connection, you can set the USB-linked power
switch.

CAUTION

• After turning the scanner OFF, wait at least ten seconds before turning it back ON.

• If the scanner is connected via SCSI cable, always turn the scanner ON before turning the computer ON. If you turn the computer ON before
the scanner, it may not recognize the scanner properly.

About the Power Switch

The power switch is located at the lower left side of the front
of the scanner. Press the power switch to turn the scanner ON.

(See p. 3-6.)

Press the power switch again to turn the scanner OFF.

Power Switch

Hint

In the User Mode, if the tray position is set to a height other than the
lowest position, then the Document Feed Tray moves up and down
when the power is turned on. In this case, the Document Feed Tray
is lowered once to the lowest position and then moves to the
configured height. When the power is turned off, the Document
Feed Tray does not move and stays at the configured height. (See

p. 3-6.)

IMPORTANT

• When connecting the scanner to the computer using a SCSI
cable, be sure to turn ON the scanner first, and then turn ON the
computer. If you turn ON the computer first, the scanner may not
be properly recognized by the computer.

• After turning the scanner OFF, wait at least 10 seconds before
turning it ON again.

• If you will not be using the scanner for an extended period,
disconnect the power cord from the AC outlet for safety.

3-2

Chapter 3 Basic Operation

2. Documents

The scanner can scan documents ranging in size from business cards and checks to 11" × 17"/A3 size. The size and type of paper
that can be fed depends on the feeding method.

• Manual feeding requires feeding one document at a time while

Acceptable Documents

The scanner can feed the following document sizes.

Size

Width: 2" to 12.01" (50.8 mm to 305 mm)
Length: 2.76" to 17.01" (70 mm to 432 mm) (without

using the Long Document Mode)

2.76" to 39.37" (70 mm to 1m) (using [ON1] in the
Long Document Mode)

2.76" to 118.11" (70 mm to 3m) (using [ON2] in the
Long Document Mode)

Hint

When the Long Document Mode is selected, Paper Size
Detection can be used for scanning documents up to 118.11"
(3 m) long. (See “Long Document Mode Setting” on p. 3-4.)

Paper Thickness

Continuous Feeding: 14 to 56 lb bond (52 g/m2 to

209 g/m2) (0.06 mm to 0.25 mm)

Manual Feeding: 11 lb to 64 lb bond (42 g/m2 to

• Continuous feeding feeds document pages one after another
by the feed and retard rollers after placing a batch of
documents in the Document Feed Tray.

255 g/m

Hint

2

) (0.05 mm to 0.30 mm)

the [Separation Off] key on the control panel is lit and the
Document Feed Tray is raised.

Separation Off Key

IMPORTANT

A document must meet the following criteria to be scannable:

• When scanning a multipage document, pages must be
grouped together so that they have the same size, thickness,
and weight. Scanning different types of paper at one time can
cause the scanner to jam.

• Always make sure that the ink on a document is dry before
scanning it. Scanning documents with the ink still wet may soil
the rollers or scanning glass, cause lines or smudges to
appear on images, or dirty other documents.

• Always clean the rollers or scanning glass after scanning a
document written in pencil. Scanning documents with pencil
written on them may soil the rollers or scanning glass, cause
stripes to appear in images, or dirty other documents.

• When scanning a two-sided document that is printed on thin
paper, the image on the opposite side of each page may show
through. Adjust the scanning brightness from the application
program, or enable the [Prevent Bleed Through/Remove
Background] setting before scanning.

3-3

Chapter 3 Basic Operation

• Note that scanning the following types of documents can
cause a paper jam or malfunction. To scan such a document,
make a photocopy of the document and then scan the
photocopy.

Wrinkled or creased
documents

Curled documents Coated paper

Torn documents

Documents with
paper clips or staples

• To scan bound multi-page documents such as invoice
booklets, place the bound edge against the feeder inlet and
scan by manual feeding.

• To use the Long Document Mode, feed document pages
manually, one after another.

Carbon paper

Extremely thin,
translucent paper

Document Feeder Capacity

DR-6050C:

Up to 300 sheets of good quality paper or up to 1.10"
(28 mm) high (maximum)

DR-7550C/9050C:

Up to 500 sheets of good quality paper or up to 1.89"
(48 mm) high (maximum)

IMPORTANT

Do not exceed the load limitation mark when placing documents
in the Document Feed Tray. It may cause paper jams.

Small Size Limitation Mark:
When placing documents that are smaller than LTR/A4 size.
Large Size Limitation Mark:
When placing documents that are larger than LTR/A4 size.

■ Long Document Mode Setting

Using the Long Document mode, pages up to 118.11"
(3 m) long can be scanned. You can set the Long
Document Mode setting from the User Mode.

1. Press the Menu key on the control panel.

Menu Key

The User Mode is activated.

Small Size
Limitation
Mark

Large Size
Limitation
Mark

2. Press the [ ] key four times to display Long

Document Mode. (See p. 4-8.)

3-4

Chapter 3 Basic Operation

3. Confirm your settings.

[ON2]: When the [Auto Detection] or [Scanner’s

Maximum] page size setting is selected, document page
lengths up to 118.11" (3 m) can be detected.

[ON1]: When the [Auto Detection] or [Scanner’s

Maximum] page size setting is selected, document page
lengths up to 39.37" (1 m) can be detected.

[OFF]: When the [Auto Detection] page size setting is

selected, document page lengths up to 17.01" (432 mm)
can be detected.

4. Press [Enter].

Enter Key

The current setting is indicated by blinking square brackets
[ ].

5. Press the [ ] or [ ] key to select [ON] or [OFF], and

press [Enter] to accept the selection.

6. Press the Stop key to exit the User Mode.

IMPORTANT

• Processing may be slowed when scanning in the Long
Document Mode.

• When scanning with the Long Document Mode set to [ON1], if
the scan is performed with the scanning mode set to color and
the image quality set to [Image quality priority], the image may
be lost. If this occurs, scan by using black and white or
reducing the image quality.

• When scanning with the Long Document Mode set to [ON2], if
the scan is performed at 400/600 dpi or the scan is performed
with the scanning mode set to color and the scanning side set
to [Duplex], the image may be lost. If this occurs, scan by
reducing the resolution, using black and white, or setting the
scanning side to [Simplex].

• When scanning using Long Document Mode, [High-Quality
Moire Reduction], [Deskew], or document orientation of [90
degrees] or [270 degrees] cannot be used.

• If a sheet is loaded at a skewed angle when scanning long
documents, it may be damaged by contacting both sides of the
transport path. So be careful to avoid loading documents at
skewed angles.

• Paper jam detection may react slowly when scanning long
documents, which could result in jammed documents being
damaged. Be especially careful to avoid paper jams.

• To feed each document page manually when scanning long
documents, press the [Separation Off] key on the control
panel.

Separation
Off Key

3-5

3. Document Feed and Eject Trays

Before scanning, prepare the Document Feed and Eject Trays for the desired paper size.

Chapter 3 Basic Operation

Preparing the Document Feed Tray

■ Document Feed Tray

The height of the Document Feed Tray can be adjusted
according to the number of document pages to be loaded
(the default setting is the lowest position).

Tray Position Setting

The height of the Document Feed Tray is set by the Tray
Position in the User Mode setting, which minimizes the
time required to start feeding by specifying in advance the
proper position for the documents to be loaded.

1. Press the Menu key on the control panel.

Menu Key

The User Mode is activated.

2. Press the [ ] key five times to display Tray Position.

(See p. 4-8.)

3. Confirm your settings.

For the DR-6050C
[0]: To load up to 300 sheets
[1]: To load up to 100 sheets
For the DR-7550C/9050C
[0]: To load up to 500 sheets
[1]: To load up to 300 sheets
[2]: To load up to 100 sheets

3-6

Chapter 3 Basic Operation

4. Press [Enter].

Enter Key

The current setting is indicated by blinking square brackets
[ ].

5. Press the [ ] or [ ] key to select [0], [1] or [2].

6. Press [Enter] to accept the selection.

The Document Feed Tray moves to the selected height.

■ Document Guides

Slide the document guides to fit the width of your
document.

Hint

The positions of the left and right document guides can also be
locked independently for off-center loading. For details, see

“Adjusting the Document Guides” (p. 3-8).

■ Document Feeder Tray Extension / Extension
Wire

Pull out the tray extension as needed for the length of your
document.

7. Press the Stop key to exit the User Mode.

3-7

Chapter 3 Basic Operation

Gently open the extension wire.

Hint

Use the extension wire if the document extends beyond the
edge of the document tray.

Adjusting the Document Guides

The document guides normally extend at equal distances from
the left and right of the center of feeding so that your
documents are centered in the feed inlet.
However, each document guide has its own lock lever, so you
can load documents to the left or right of center by locking the
document guides at the appropriate positions.

■ Loading Documents at the Left Side

This example shows the procedure for loading documents
at the left side of the feeder.

1. Spread the document guides all the way to the left

and right.

2. Load your documents against the left feed guide.

3. Lock the left document guide (a) by pulling out the

lock lever, then slide the right document guide to the
right edge of your documents (b).

3-8

Chapter 3 Basic Operation

4. Lock the right document guide (a), and unlock the

left document guide (b).

5. Slide the left document guide to the left edge of your

documents.

■ Resetting the Document Guides

To reset the guides so that they are equidistant from the
center, perform the following procedure to spread the
guides to the left and right as far as they will go.

1. Confirm that the right document guide is locked (a),

and slide the left guide all the way to the left (b).

2. Lock the left document guide (a), and unlock the

right document guide (b).

3. Slide the right document guide all the way to the right.

3-9

Chapter 3 Basic Operation

4. Unlock the left document guide.

Preparing the Document Eject Tray

The Eject Tray includes two Document Eject Guides, the
Eject Tray Extension and Eject Paper Stopper, to be adjusted
to fit the width and length of your documents.

■ Document Guides

Slide the document eject guides to fit the width of your
documents.
The eject position of the document can be checked by
feeding a single sheet of the document in Count-Only
Mode. (See “Count-Only Mode” on p. 4-4.)

■ Document Eject Tray Extension

Open the Document Eject Tray Extension when
documents look like they are going to fall off of the eject
tray.

■ Eject Paper Stoppers

Raise the appropriate Eject Paper Stoppers to stop ejected
documents from spilling out of the eject tray.

3-10

Hint

The eject paper stoppers are attached to the document eject
tray extension, so you can adjust their positions to suit your
document length.
When an LTR/A4-size paper is loaded, close the document
eject tray extension and stand up the upper eject paper
stoppers. When an A3-size paper is loaded, open the document
eject tray extension and stand up the upper eject paper
stoppers.

Chapter 3 Basic Operation

4. Document Feeding Methods

Two document feeding methods are available: Continuous Feeding, which feeds documents automatically from the document tray
by the pickup roller; and Manual Feeding, which requires one document at a time to be positioned manually for transport by the
feed roller, while the pickup roller is disabled.

Selecting the Document Feeding Method

Continuous Feeding is the default feeding method, but
Manual Feeding can be enabled by selecting Manual Feeding
as the Feeding Option for the ISIS/TWAIN driver, or by
pressing the Separation Off key on the control panel. A
Continuous Manual Feeding Mode is also provided as a way
to scan a batch of document pages that cannot be
automatically transported.

Continuous Feeding

With Continuous Feeding, documents loaded in the
Document Feed Tray are picked up automatically by the
pickup roller and transported by the feed roller, while the
retard roller separates each page to avoid double feeding.

Pickup Roller

Feed Roller

Retard Roller

Manual Feeding

The Separation Off key lights and the Document Feed
Tray rises so that documents can be fed manually one at a
time.
When manual feeding, you must insert each document
page far enough to be pulled in by the feed roller (because
the pickup roller is disabled).

Separation Off Key

IMPORTANT

• Because pages are not separated by the retard roller during

manual feeding, a paper jam will occur if multiple pages are
loaded together.

• To scan bound multi-page documents such as invoice

booklets, place the bound edge against the feed inlet and scan
using manual feeding.

Hint

• The [Separation Off] key is linked to the [Manual Feeding]

Feed Option setting (p. 8-20) of the ISIS/TWAIN driver.

• When the [Separation Off] key on the control panel is pressed

or the [Manual Feeding] Feed Option is selected, the
[Separation Off] key lights and the Document Feed Tray rises.

3-11

Chapter 3 Basic Operation

Continuous Manual Feeding Mode

Enable the Continuous Manual Feeding Mode from the
User Mode when document pages do not separate well
using Continuous Feeding.

Feed Roller

Retard Roller

IMPORTANT

When the Continuous Manual Feeding Mode is set to ON from
the User Mode, make sure to disable it (set to OFF) when
finished scanning. Otherwise, normal continuous feeding will be
disabled the next time someone uses the scanner.

Hint

For Manual Feeding, you must feed document one page at a
time. For Continuous Manual Feeding, you must place the
documents on the Document Feed Tray and insert them into the
Document Feed Tray opening one page at a time, making
operation easier.

■ Continuous Manual Feeding Mode Setting

Select Manual Feed Mode in the User Mode settings to
enable continuous manual feeding.

1. Press the Menu key on the control panel.

Menu Key

The User Mode is activated.

2. Press the [ ] key five times to display “Manual Feed

Mode”. (See p. 4-8.)

3. Confirm your settings.

[ON]: Disables the pickup roller so that loaded documents

have to be hand fed to the feed roller one page at a time.

[OFF]: Documents are fed continuously by the pickup

roller, except when the Separation Off key is lit.

3-12

4. Press [Enter].

Enter Key

The current setting is indicated by blinking square brackets
[ ].

5. Press the [ ] or [ ] key to select [ON] or [OFF], and

press [Enter] to accept the selection.

6. Press the Stop key to exit the User Mode.

Chapter 3 Basic Operation

3-13

Chapter 3 Basic Operation

5. Scanning

Scanning operations can be controlled by a scanning application program such as the CapturePerfect 3.0 software included with the
scanner, or directly from the control panel of the DR-6050C/7550C/9050C, using the Job Function.
This section describes the Job Function and provides an overview of CapturePerfect 3.0.

Registered jobs are displayed.

About the Job Function

The Job Function enables you to use the Job Registration Tool
to register different jobs which can then be selected for
scanning by pressing the [Job] key on the control panel.
Job registration stores scanning condition settings, image file
format selection, save destination, and image data processing
settings for each job to be used with the Job Function.

Hint

The Job Registration Tool is a TWAIN-compliant application that is
installed along with the ISIS/TWAIN driver. See Chapter 9 “Job

Registration Tool Settings” for details.

■ Executing Jobs

Use the following procedure to execute jobs that have been
registered by the Job Registration Tool.

1. Press the Job key on the control panel.

Hint

If no job is displayed, you must register a job using the Job
Registration Tool.

2. Press the [ ] or [ ] key to select a job.

3. Execute the displayed job by pressing the Start key.

Job Key

Start Key

4. Open the folder specified during job registration to

confirm that the image files have been created.

3-14

Chapter 3 Basic Operation

CapturePerfect 3.0

CapturePerfect 3.0 is an ISIS-compatible application
developed for Canon document scanners.
CapturePerfect 3.0 includes the following modes. Select the
desired scan mode from the Scan menu to perform scanning.
For more information on CapturePerfect 3.0, refer to the
CapturePerfect 3.0 Operation Guide.

■ Scanning with CapturePerfect

The following three scanning methods are available from
the CapturePerfect Scan menu.

Scan Batch to Printer

Prints scanned images
on a specified printer

(Network)

Scan Batch to File

Saves scanned images as files in
a specified folder

Scan Batch to Mail

Starts your e-mail program and
attaches the scanned image to
a new e-mail message

Scan Batch to File

Documents are scanned with the preset scanning
conditions, and the scanned image data is saved to a
specified folder.

Scan Batch to Printer

Documents are scanned with the preset scanning
conditions, and the scanned image data is printed on a
specified printer.

Scan Batch to Mail

Scanning is performed with the specified scanning
conditions, and a MAPI-compliant e-mail client is started
to generate a new e-mail message with the scanned images
as attachments.

Scan Page

Only one page of the document is scanned.

3-15

Chapter 3 Basic Operation

Scan Job

The scanning conditions and scan mode (Scan Batch to
File, Scan Batch to Printer, or Scan Batch to Mail) are
registered in advance as a job. The scan job can then be
performed by selecting the registered job from the drop­down list (a) or by clicking (Scan Job) on the toolbar (b).

a b

Hint

The following two scan jobs are already registered and up to 99
additional jobs can be registered.

• Color Document
Scan the document using 24-bit color, simplex, at 300 dpi
resolution, and save the file in the folder [Pictures].

• Binary Document
Scan the document in black-and-white, simplex, at 200 dpi
resolution, and save the file in the folder [Pictures].

Scan To Presentation

This mode is convenient when a compact scanner is used
in an environment such as a conference hall, where it is
connected to a large display or projector. By setting
CapturePerfect for full-screen display before scanning,
scanned images are displayed at full size on the screen.

Hint

This function is not usually practical for large scanners.

■ Using CapturePerfect 3.0

This section describes how to start CapturePerfect 3.0 and
scan documents. The procedure for using the Scan Batch
to File function is described here as an example.
For details, refer to the CapturePerfect 3.0 Operation
Guide.

1. From the Windows task bar, click [Start] ➔ click [All

Programs] ➔ [CapturePerfect 3.0] ➔ [CapturePerfect

3.0].

CapturePerfect 3.0 starts.

2. From the [Scan] menu, select [Select Scanner].

3-16

The [Select Scanner] dialog box opens.

Chapter 3 Basic Operation

3. Select [CANON DR-XXXX] and click [Settings].

(XXXX varies depending on the model you are using)

IMPORTANT

If [CANON DR-XXXX] is not displayed in the list of scanners,
you must re-install the ISIS/TWAIN driver.

4. Select the default page size and click [OK].

IMPORTANT

If you select [Default] in the ISIS driver properties dialog box,
that setting is applied here.

5. Click [OK] to finish scanner selection.

6. From the [Scan] menu, select [Scan Batch to File].

The [Scan Batch to File Setting] dialog box opens.

7. Click the [Scanner Setting] button.

3-17

Chapter 3 Basic Operation

The Properties dialog box for the ISIS driver opens.

8. Set the scan settings.

Hint

For more information on specifying the scan settings, see “ISIS/

TWAIN Driver Settings Dialog Box” on p. 8-4.

9. Click the [OK] button to exit the scanner settings.

10.

Specify the file name and the file type for saving the
image data.

For details on the available settings in the [Scan Batch to
File Setting] dialog box, refer to the CapturePerfect 3.0
Operation Guide.

11.

Place your document and click [Save] to start
scanning.

IMPORTANT

You must load your documents as described below, depending
on the specified Feed Option setting.

• If the [Standard Feeding] Feed Option is enabled, load your
documents before scanning. When all of the documents have
been scanned, the Continue Scanning dialog box appears.

• If the [Manual Feeding] Feed Option is enabled, the
Separation Off key is lit and the Document Feed Tray is
raised. You must insert one page at a time to be scanned, and
press the Stop key to display the Continue Scanning dialog
box.

Separation Off Key

• If a Feed Option other than [Standard Feeding] or [Manual
Feeding] is selected, once you have started scanning, each
document placed in the Document Feed Tray is scanned, and
when no document is loaded, the scanner enters the standby
state.

3-18

• If the [Automatic Feeding] Feed Option is enabled, scanning
is performed automatically whenever a sensor in the
Document Feed Tray detects a loaded document, and
pressing the Stop key causes the Continue Scanning dialog
box to appear.

• If the [Panel-Feeding] Feed Option is enabled, the Start key
lamp is lit. You must load a document and press the Start key
to scan. Pressing the Stop key causes the Continue Scanning
dialog box to appear.

Start Key
(Lamp lights green)

12.

When the [Continue Scanning] dialog box appears,
verify that a document is loaded, and click either
[Continue Scanning] or [Stop Scanning].

IMPORTANT

If Use Continue Scanning dialog in the [Scan] menu is not
checked, scanning finishes without displaying the Continue
Scanning dialog box.

Chapter 3 Basic Operation

13.

When scanning is complete, select [Exit] from the
[File] menu to quit CapturePerfect 3.0.

3-19

Chapter 3 Basic Operation

6. Using Patchcode Sheets (Option)

When the optional patchcode decoder is installed, the DR-6050C/7550C/9050C supports Automatic File Separation by detecting
patchcode sheets inserted within a document, and performs batch separation.

• Patchcode sheets must be printed in their original size. The

About Patchcode Sheets

Patchcode patterns are printed on the patchcode sheets used to
automatically separate files. Patchcode pattern icons are
registered in the following location when the ISIS/TWAIN
driver is installed.

IMPORTANT

• Patchcode sheets can be used only when the application you are
using supports separating files by patchcode patterns.

• Patchcode sheets are data in PDF format. There are four types;
[PATCH II (A4)], [PATCH II (LTR)], [PATCH T (A4)], [PATCH T
(LTR)], organized according to the paper size and pattern.

• Patchcode sheets cannot be used when the MultiStream function

(See “MultiStream” on p. 1-8.) is being used by CapturePerfect

3.0.

■ Printing Patchcode Sheets

Open the desired patchcode sheet file with an application
that supports CapturePerfect 3.0 or the PDF file format,
and print the page image only at its original size.

IMPORTANT

• Print (at original size) PATCH T (A4) and PATCH II (A4)
sheets on A4-size paper, or PATCH T (LTR) and PATCH II
(LTR) on LTR paper.

scanner may not recognize them as patchcode sheets if they
are enlarged or reduced.

■ Patchcode Pattern Function

There are two types of patchcodes, and their function
changes according to their pattern.

PATCH T

When the scanner recognizes this patchcode printed on a
patchcode sheet, it creates a separate file for the document
that comes after the patchcode sheet. The image of this
sheet can be saved or not, depending on the application’s
settings.

PATCH II

When the scanner recognizes this patchcode printed on a
patchcode sheet, it creates a separate file starting from the
patchcode sheet. The image of this sheet is saved,
regardless of the application’s settings.

3-20

Chapter 3 Basic Operation

How to Use Patchcode Sheets

This section describes how to use patchcode sheets with
CapturePerfect 3.0.

1. Print the patchcode sheets on a printer.

IMPORTANT

• Print (at original size) PATCH T (A4) and PATCH II (A4)
sheets on A4 paper, or PATCH T (LTR) and PATCH II (LTR)
on LTR paper.

• The scanner may not recognize the patchcodes if they are
enlarged or reduced.

2. Insert the patchcode sheet in front of the document

that you want to save as a separate file before
placing the documents on the scanner.

Insert patchcode sheets in front of
the documents you want to save as
separate files.

3. On the [Other] tab of the ISIS driver properties, select

[Patchcode] from the Batch Separation drop-down
list.

IMPORTANT

If the patchcode decoder is not installed, the [Patchcode] batch
separation setting is not displayed. (See “Batch Separation” on

p. 8-20.)

4. Perform scanning with batch separation enabled.

5. Set the [Type of batch separation] setting to [Scan,

Continue Scanning] or [Skip, Continue Scanning].

Hint

• If [Scan, Continue Scanning] is selected or if the patchcode is
PATCH ll type, the patchcode sheet image is also saved and
scanning continues.

• If [Skip, Continue Scanning] is selected and the PATCH T
pattern is detected, the patchcode sheet image is not saved
and scanning continues.

3-21

■ Creating a Patchcode Sheet

To copy a patchcode pattern to create a different size
patchcode sheet, make sure to pay attention to the
following precautions:

IMPORTANT

• Adjust the patchcode so that it fits into the effective area for
detecting patchcode patterns.

0.2" (5 mm)

Patchcode Patterns

0.2" (5 mm)

Chapter 3 Basic Operation

(Effective area for detecting
patchcode patterns.)

• When copying a patchcode pattern, the copy should be the
same size as the pattern on the original.

• Be careful to keep patchcode sheets clean. If a patchcode
sheet has been folded or becomes creased, reprint or replace
the sheet.

0.2" (5 mm)

3.9" (100 mm)

3-22

Chapter 3 Basic Operation

7. Clearing a Paper Jam or Double Feed Error

If a paper jam or double feed occurs during scanning, a paper jam message appears on the PC and on the scanner’s display panel.
Use the following procedure to clear the paper jam.

CAUTION

• When removing jammed paper, take care not to cut your hands on the edges of the paper.

• Make sure to remove all of the jammed paper. Torn paper remaining in the scanner may cause future jams or damage to the scanner.

• When opening and closing the upper unit, be careful not to get your fingers caught, as this may result in personal injury.

Paper Jam Handling

When a paper jam occurs during scanning, the following
message appears on the display panel, and transport stops.

Hint

The displayed error code indicates the location of the paper jam.
For details, see “Error Messages” on p. 6-3.

1. Remove any documents that remain in the eject tray.

2. Press the Open/Close button and gently raise the

upper unit.

Open/Close Button

3. Remove the jammed paper.

IMPORTANT

• If paper has stopped in the midst of ejecting to the eject tray,
raise the upper unit slightly to remove it.

• To remove paper that has stopped inside the scanner, open
the upper unit as far as it will go.

4. Close the upper unit slowly (a). Make sure that the

upper unit is completely closed by pushing on both
edges with both hands until you hear a click (b).

3-23

Chapter 3 Basic Operation

5. Check to verify the last saved image, and resume

scanning.

■ When “Press Start Key” Appears

When the Rapid Recovery System is enabled in the ISIS/
TWAIN driver settings, the following message appears on
the display panel after you remove the jammed paper.

IMPORTANT

The Rapid Recovery System setting in the ISIS/TWAIN driver
causes the following process to occur after a paper jam. (See

“[Rapid Recovery System] Check Box” on p. 8-18.)

• When the Rapid Recovery System is disabled, images
scanned before the paper jam occurs are saved as files,
scanning finishes, finished and an error message is displayed.
In this case, restart scanning from the document page where
the paper jam occurred, or from the beginning.

• When the Rapid Recovery System is enabled, scanning
pauses when a paper jam is detected, and an error message
is displayed.

Return the jammed document page to the top of the
document stack yet to be scanned, and press the Start key
to resume scanning.

Start Key

IMPORTANT

• When you press the Start key, the image of the document
page that caused the paper jam is deleted before scanning
resumes.

• If you press the Stop key, the images of pages prior to the
paper jam being detected are saved and the scan ends. In this
case, restart scanning from the document page where the
paper jam occurred, or from the beginning.

Handling a Double Feed

When a double feed is detected while scanning, an error
message appears on the PC and on the display panel, and
transport stops.

3-24

Chapter 3 Basic Operation

IMPORTANT

When a double feed is detected, the following process occurs, and
messages appear according to the Rapid Recovery System setting
in the ISIS/TWAIN driver. (See “[Rapid Recovery System] Check

Box” on p. 8-18.)

• When the Rapid Recovery System is disabled, images scanned
before the double feed are saved as files, scanning finishes, and
the following error message is displayed.

When detecting double feeds by document length

When detecting double feeds ultrasonically

• When the Rapid Recovery System is enabled, scanning pauses
when a double feed is detected, and the following error message
is displayed.

■ When the Rapid Recovery System is Disabled

Return the double-fed document pages to the top of the
document stack yet to be scanned, and resume scanning.

■ When the Rapid Recovery System is Enabled

1. Check the double-fed document page(s).

Hint

• If attached paper, such as a label on the document page,
appears to be the cause of the double-feed detection, ignore
the detection.

• If two document pages were fed together, rescan the double­fed pages.

2. Press [ ] or [ ] to select [IGNORE] or [RETRY]

and press the [Enter] key.

[IGNORE]:

Saves the image of the page that was detected as a double
feed, and resumes scanning.

[RETRY]:

The display panel appears as below. Return the double-fed
document pages to the tray and press the Start key.

IMPORTANT

• Press the Start key the erase the image that was being
scanned when double feeding was detected, and resume
scanning.

• If you press the Stop key, the images of pages prior to the
double feed being detected are saved and the scan ends. In
this case, restart scanning from the document page where the
double feed is detected, or from the beginning.

3-25

Chapter 4 Other Functions

1. Other Functions and Settings .......................... 4-2

2. Function Description........................................ 4-4

3. User Mode ....................................................... 4-8

User Mode Operating Procedure ..........................4-8

4. User Mode Functions..................................... 4-10

Chapter 4 Other Functions

1. Other Functions and Settings

The following DR-6050C/7550C/9050C functions are grouped together as Other Functions. For details, refer to the indicated pages.

Operation/Setting Method

Panel Operation

(Not in User Mode)

SCSI Speed – ✔ – p. 4-11

USB Short Packet – ✔ – p. 4-11

Imprinter (Optional) – – ✔ p. 4-7, p. 8-25

Imprinter Test – ✔ – p. 4-12, p. 5-17

Counter (Total Counter) – ✔ – p. 4-12

Count (Roller Counter) – ✔ – p. 4-12

Count-Only Mode ✔ –– p. 4-4

Display Contrast – ✔ – p. 4-11

Key Repeat – ✔ – p. 4-12

Skew-Detection (Always On) – – – p. 4-6

Deskew – – ✔ p. 8-9

Double-Feed Detection – – ✔ p. 4-5, p. 8-19

Double-Feed Detection (Count-Only Mode) – ✔ – p. 4-10

Staple Detection – – ✔ p. 4-6, p. 8-19

Staple Detection (Count-Only Mode) – ✔ – p. 4-10

Staple Detection Level Setting – ✔ – p. 4-6, p. 4-10

Stand-by Mode – ✔ – p. 4-11

Long-Document Mode – ✔ – p. 3-4

Tray Position – ✔ – p. 3-6, p. 4-11

Folio Scan – – ✔ p. 4-6, p. 8-9

Buzzer (Beeper) Control – ✔ – p. 4-10

Verify Scan ✔ – ✔ p. 4-4

Manual Feed Mode –

Panel Operation

(In User Mode)

✔ – p. 3-11, p. 4-11

ISIS/TWAIN

Applicable Page

4-2

Chapter 4 Other Functions

Hint

• The Operation/Setting Methods are as follows:
Panel Operation: The operation or setting is performed using the control panel keys.
User Mode: The scanner function setting is made as a User Mode selection.
ISIS/TWAIN: The function is an ISIS/TWAIN driver scanning setting.

• The page count for the Verify Scan operation is entered using the control panel keys, and the operation is then executed by selecting Verify
Count from the ISIS/TWAIN driver.

4-3

Chapter 4 Other Functions

2. Function Description

The Other Functions are described below. See “User Mode” on p. 4-8, for descriptions of the functions set from the User Mode.

■ Count-Only Mode

Counts the number of loaded document sheets by simply
feeding them through the scanner.

Hint

The Count-Only mode is executed by the Count Only key on the
control panel, and can be used to count document sheets even
when no computer is connected.

1. Place the documents into the tray.

2. Press the Count Only key on the control panel.

Count Only
Key

The Count Only key lights green when the Count-Only
mode is enabled.

IMPORTANT

To reset the page counter, press the Count Clear key for
approximately two seconds while the Count Only key is
lit.

Count Clear
Key

■ Verify Scan

The scanner compares the document page count obtained
from the Count-Only mode (or entered manually) with the
actual count of document pages scanned, and an error
message is displayed if the counts do not match.

1. Setting the Count.

3. Press the Start key to start scanning and count the

loaded document sheets.

Hint

The document page count can be specified by using the count
obtained from the Count-Only mode or by pressing the [ ] and
[ ] keys to enter a number.

2. Select Verify Count in the ISIS/TWAIN driver

settings. (See “[Verify Count] Check Box” on p. 8-22.)

4-4

Chapter 4 Other Functions

3. Press the Start Key to start scanning.

“Verifying…” is displayed.

Hint

If the specified count is exceeded while scanning, or if the
scanned count does not reach the specified count when
scanning is finished, an error is displayed.

The specified count is exceeded while scanning

Scanning finishes without reaching the specified count

■ Double-Feed Detection

The scanner can detect double feeds. Two detection
methods are used: comparison of document lengths, and
ultrasonic detection of spacing between documents, which
is set in the ISIS/TWAIN driver.

IMPORTANT

• The message that appears when a double feed is detected
depends on the Rapid Recovery System setting specified in
the ISIS/TWAIN driver. See “When the Rapid Recovery

System is Enabled” on p. 3-25 for details.

• Double feed detection in the Count-Only mode is set in the
User Mode, and double feeds are detected ultrasonically.

(See “Double-Feed Control Setting” on p. 4-10.)

Detecting Double Feeds by Document Length

This detection method is effective when scanning
documents with pages of the same size. The length of the
first page scanned serves as a standard for comparing
subsequent pages, and when a page is detected to be
approximately 1.4 inches (35 mm) longer or shorter than
the standard, a double feed is detected and document
transport is stopped.

Ultrasonic Double-Feed Detection

This detection method is effective when scanning
documents with pages of different sizes. The space
between overlapping pages is detected ultrasonically, and
document transport stops when a double feed is detected.

IMPORTANT

• Ultrasonic double-feed detection works only when the
document pages overlap by at least two inches (50 mm).

• If documents stick together due to static electricity, Ultrasonic
Double-Feed Detection may not function correctly.

• If the presence of adhesive notes or labels on pages is
detected as a double feed and you do not want to remove
them for scanning, a non-detection zone can be specified in
the ISIS/TWAIN driver settings. (See “Double Feed Detection”

on p. 8-19.)

4-5

Chapter 4 Other Functions

■ Skew Detection

If a long document page becomes skewed as it is fed, the
page may press against the edge of the feed inlet or
transport path and be damaged.
When the scanner detects that a skewed page is contacting
the edge of the transport path, an error message is
displayed and transport stops.

IMPORTANT

• A page that becomes skewed while it is fed is only detected by
the sensors as skewed if it contacts the edge of the transport
path during scanning.

• Note that the ISIS/TWAIN driver has a Deskew function that
can detect a skewed document from the scanned image, and
straighten it.

■ Staple Detection

When sensors at both sides of the feed inlet detect the bent
corner of a stapled document, an error message appears
and feeding stops.

• Staple detection may not operate properly in the following
cases where bending does not occur in documents.
– The document is stapled at two or more corners.
– The document is size smaller than STMT/A5.
– The position of the left or right document guide has been

changed, and the document has been shifted to the left or
right side. (See “Adjusting the Document Guides” on p. 3-8.)

Hint

• Staple detection is controlled in the ISIS/TWAIN driver, and
the detection level can be set in the User Mode. (See “Staple

Detection Level Setting” on p. 4-10.)

• Staple detection for the Count-Only mode can be set in the
User Mode. (See “Staple Detection Setting” on p. 4-10.)

■ Folio Scan

Use Folio Scan to scan very large documents (up to 22" ×
34"/A1 size) by folding each document sheet and scanning
the front and back. The resulting images are then
recombined to reconstruct an image of the entire page.

Front
(when
folded)

Back
(when
folded)

IMPORTANT

• Staple detection detects the bent corner that occurs when one
of the four corners of a document has been stapled.

Separation
Off Key

Reconstructed Image

IMPORTANT

• Folio scanning requires that you feed each page manually
(The Separation Off key is lit).

• Fold each page with a sharp, straight crease. Otherwise, the
paper may jam or the image may be misaligned.

4-6

• Seam artifacts may appear in the reconstructed image
because of the crease line or differences in the loading
position of each side.

• Load the document with the crease line on the right side.

• The scan image of the front side becomes the left half of the
reconstructed image.

• The maximum document size for Folio Scan is 22" × 34"/A1.

• 22" × 34"/A1 document pages should be folded lengthwise
and scanned with the following settings:
Scanner: Long Document Mode [ON1]
Page Size: Auto-Detection

• If scanning is performed when Long Document Mode is
enabled, the image may be lost. Set Long Document Mode to
[OFF] except when scanning 22" × 34"/A1 document pages.

• If scanning is performed with the scanning mode set to color,
image quality set to [Image quality priority], and scanning side
set to [Duplex], the image may be lost. If this occurs, scan by
using black and white, reducing the image quality, or setting
the scanning side to [Simplex].

Hint

Folio Scan is performed by setting the scanning side to [Folio]
in the ISIS/TWAIN driver. (See p. 8-9.)

■ Imprinter (Optional)

An imprinter that prints on scanned documents is available
as an option. For details, contact your dealer or service
representative.

Hint

• The text to print and the printing position can be specified in
the ISIS/TWAIN driver. (See p. 8-25.)

• Even if the imprinter is not installed, you can add a specified
text string onto scanned images.

Chapter 4 Other Functions

4-7

3. User Mode

The User Mode provides the user with the capability to change certain scanner functions.

User Mode Operating Procedure

User Mode operations are controlled by the following
procedure.

Hint

Operating procedures differ according to User Mode function. For
details, refer to the indicated pages.

1. Press the Menu key on the control panel.

Menu Key

Chapter 4 Other Functions

The User Mode is activated.

2. Press the [ ] and [ ] keys to select the User Mode

function.

The User Mode functions are displayed in the following
sequence.

4-8

3. Press [Enter].

Enter Key

The current setting is indicated by blinking square brackets
[ ].

4. Press the [ ] or [ ] key to select [ON2], [ON1] or

[OFF], and press [Enter] to accept the selection.

Chapter 4 Other Functions

5. Press the [Stop] key to exit the User Mode.

4-9

4. User Mode Functions

The following functions are available in the User Mode.

Chapter 4 Other Functions

■ Buzzer (Beeper) Control Setting

The beeper (“buzzer”) sounds when you press the control
panel keys and when a scanning error occurs.
ON2: The beeper sounds when a scanner error occurs, and

when a control panel key is pressed.

ON1: The beeper sounds when a scanner error occurs.
OFF: The beeper never sounds.

■ Double-Feed Control Setting

Select whether double-feed detection is enabled when the
Count-Only mode is enabled. If you set DBL Feed Control
to [ON], double feeds are detected during feeding in the
Count-Only mode. (See “Double-Feed Detection” on

p. 4-5.)

■ Staple Detection Setting

Select whether staple detection is enabled when the Count­Only mode is enabled. (See “Staple Detection” on p. 4-6.)

ON: Detects staples in the Count-Only mode.
OFF: Does not detect staples in the Count-Only mode.

■ Staple Detection Level Setting

Sets the staple detection sensitivity level.
[1] is the default setting, [2] provides higher sensitivity,
and [0] provides lower sensitivity.

■ Long Document Mode Setting

You can enable this mode to detect and scan document
pages up to 118.11" (3 m) long when the Auto Detection
page size setting is selected. (See “Long Document Mode

Setting” on p. 3-4.)

ON2: Automatically detects page sizes when scanning

documents up to 118.11" (3 m) long.

ON1: Automatically detects page sizes when scanning

documents up to 39.37" (1 m) long.

OFF: Automatically detects page sizes when scanning

documents up to 17.01" (432 mm) long.

Hint

Feeding a document longer the maximum detectable page size
for Auto Detection causes a paper jam indication, and transport
stops.

4-10

Chapter 4 Other Functions

■ Continuous Manual Feeding Mode Setting

This mode disables automatic feeding by the pickup roller,
so that the loaded document stack must be fed by hand one
sheet at a time by the operator. (See “Continuous Manual

Feeding Mode” on p. 3-12.)

ON: The pickup roller is disabled.
OFF: Documents are fed by the pickup roller.

■ Stand-by Mode Setting

Selects the amount of time (240, 60 or 10 minutes) from
when the scanner is last used to when the Stand-by mode
is activated.

■ Display Language Setting

Selects English, Japanese or French for the language to
display on the control panel.

EN: English display panel
JP: Japanese display panel
FR: French display panel

■ Display Contrast Adjustment

■ SCSI Speed Setting

Selects the scanner’s SCSI transfer speed.
If the scanner does not operate normally with the default
[20] (20 MBytes/s) speed, change this setting to reduce the
speed to [10] (10 MBytes/s) or [5] (5 MBytes/s).

■ USB Short Packet Setting

If the scanner does not operate normally when using the
USB interface, change this setting to [OFF].

■ Tray Position Setting

The document feed tray should be set to fit the number of
document sheets to be loaded. (See “Preparing the

Document Feed Tray” on p. 3-6.)

For the DR-6050C
0: Up to 300 sheets
1: Up to 100 sheets
For the DR-7550C/9050C
0: Up to 500 sheets
1: Up to 300 sheets
2: Up to 100 sheets

Use to adjust display panel contrast.

4-11

■ Key Repeat Setting

Selects the panel display method.
ON: The panel display scrolls when a key is pressed

continuously.

OFF: The panel display scrolls each time a key is pressed.

Hint

Key repeat is valid in the following situations.

• When using the Job Function

• When selecting each of the functions in the User Mode

■ Total Counter

Displays the lifetime total number of document pages fed
by the scanner.

■ Roller Counter

Chapter 4 Other Functions

Displays the number of document pages fed since roller
installation or replacement (pickup, feed, and retard
rollers). Make sure to reset this counter when replacing the
rollers. (See “Checking and Resetting the Page Counter”

on p. 5-5.)

■ Imprinter Test

When the optional imprinter is installed, this function
executes a test printing of the imprinter. (See “Performing

an Imprinter Test” on p. 5-17.)

4-12

Chapter 5 Maintenance

1. Regular Maintenance....................................... 5-2

Cleaning the Scanner............................................5-2

Cleaning the Sensors............................................5-2

Cleaning the Scanning Glass and Rollers.............5-3

Power Outlet .........................................................5-4

2. Replacing the Transport Rollers ...................... 5-5

Roller Replacement Cycle.....................................5-5

Checking and Resetting the Page Counter...........5-5

Removing and Reinstalling the Rollers .................5-7

3. Imprinter Ink Cartridge Replacement and

Cleaning......................................................... 5-13

About the Imprinter..............................................5-13

Replacing Ink Cartridges.....................................5-13

Specifying the Printing Position...........................5-15

Cleaning the Imprinter.........................................5-16

Imprinter Testing .................................................5-17

Chapter 5 Maintenance

1. Regular Maintenance

To maintain scanning quality, routinely clean the scanner as described below.

CAUTION

• Do not use spray cleaners to clean the scanner. Precision mechanisms may get wet and malfunction.

• Never use paint thinner, alcohol, or other organic solvents to clean the scanner. Such solvents may deform or discolor the exterior of the
scanner, and cause other damage.

• When opening and closing the upper unit, be careful not to get you fingers caught, as this may result in personal injury.

Cleaning the Scanner

■ About the Cleaning Cloth

Use the cleaning cloth supplied with the scanner to clean
its interior.

■ Cleaning the Scanner Exterior

To clean the outside of the scanner, use a cloth moistened
with water or mild detergent solution. Wring out the cloth
thoroughly, and use a clean dry cloth to wipe the scanner
dry.

■ Cleaning the Document Feed Inlet and
Transport Path

Dust or paper particles in the document feed inlet or inside
the scanner can cause spots to appear in scanned images.
Use compressed air to periodically clean dust and paper
particles from the inlet and the inside of the scanner. After
completing large scanning jobs, turn OFF the scanner and
clean out any paper particles.

Cleaning the Sensors

Dust and debris that collects on the sensors may cause
documents to be recognized incorrectly. Clean the sensors
periodically using a blower, etc. so that dust and debris do not
collect on them.
Main unit inner lower side

Sensors

Sensors

5-2

Chapter 5 Maintenance

Main unit inner upper side (Upper Unit)

Sensors

Cleaning the Scanning Glass and Rollers

If scanned images contain spots or documents become dirty
after scanning, the scanning glass or transport rollers inside
the scanner may be dirty. Please clean periodically.

IMPORTANT

Scratches on the scanning glass may cause spots or streaks on
scanned images, as well as feeding errors. If you find a scratch on
the scanning glass, contact your local authorized Canon dealer or
service representative to have the glass replaced.

1. Turn the power switch off, and disconnect the power

plug from the power outlet.

2. Close the document eject tray extension if it is open.

3. Press the Open/Close button and carefully raise the

upper unit until it stops.

Open/Close Button

4. Wipe any dust off the scanning glass with a cleaning

cloth or a clean, dry cloth.

Make sure that you clean both scanning glasses, the one
below and one above.

CAUTION

Never spray mild detergent or water directly on the scanning
glasses. The spray could penetrate below the glass, and
contaminate the internal light source and lenses.

Scanning
Glass

5-3

Chapter 5 Maintenance

5. Wipe the rollers using a moistened and firmly wrung-

out cloth while rotating the rollers.

The rollers are located at the positions indicated in the
figure below.

Pickup Roller

Feed Roller

Transport
Roller

Platen
Roller

Retard Roller

6. Remove the Pickup Roller, Feed Roller, and Retard

Roller. (See “Removing and Reinstalling the Rollers”

on p. 5-7.)

IMPORTANT

Wipe the Pickup Roller, Feed Roller, and Retard Roller after
removing them.

7. Wipe the rollers that you removed using a moistened

and firmly wrung-out cloth.

9. Gently lower the upper unit (a). Press down on both

sides of the upper unit to ensure that it is securely
closed (b).

IMPORTANT

If paper jams or double feeds occur frequently even after
cleaning the rollers, the probable cause is the roller friction. If
this happens, replace the rollers. Contact your service
representative.

Power Outlet

If you leave the power plug connected to the power outlet for
a long period of time, dust may accumulate at the power
outlet, and cause a fire or electrical shock. Clean the power
plug and power outlet regularly.

8. Replace the rollers that you removed. (See

“Removing and Reinstalling the Rollers” on p. 5-7.)

5-4

Chapter 5 Maintenance

2. Replacing the Transport Rollers

As the rollers start to wear out, feeding quality declines, and document feed errors, such as paper jams, become more likely.
If document feed errors continue to occur after cleaning the rollers, purchase the Roller Replacement Kit and replace the transport
rollers (pickup, feed, and retard rollers).

Roller Replacement Cycle

The feeding rollers are consumables that must be replaced
after feeding about every 250,000 pages.
When the rollers have fed more than 250,000 pages, a roller
replacement message appears on the display panel whenever
the scanner is turned ON. When the scanner is configured to
reboot with the computer, a roller replacement message also
appears on the computer screen.

IMPORTANT

• When the roller replacement message appears, purchase the
Roller Replacement Kit and replace the rollers by following the
relevant steps in the removing and reinstalling procedures.
– (See “Removing and Reinstalling the Pickup Roller” on p. 5-7.)
– (See “Removing and Reinstalling the Feed Roller” on p. 5-8.)
– (See “Removing and Reinstalling the Retard Roller” on

p. 5-10.)

• When the rollers start to wear out, problems such as paper jams
and document misfeeds may occur more frequently. If this
happens, replace the rollers, regardless of the page count of the
roller usage counter.

• Messages on the display panel can be cleared by pressing the
Count Clear key. However, the messages will continue to be
displayed each time the scanner is turned ON until the roller
counter is reset.

• Make sure to reset the roller counter when replacing the rollers.

(See “Checking and Resetting the Page Counter” on p. 5-5.)

■ Roller Replacement Kit

The Roller Replacement Kit consists of replacement
pickup, feed, and retard rollers. For details, contact your
local authorized Canon dealer or service representative.

Product Name: Roller Replacement Kit
Product Code: 4009B001

Pickup Roller

Feed Roller

Retard Roller

Checking and Resetting the Page Counter

The roller usage counter can be checked and reset using the
Roller Counter in the User Mode setting.

IMPORTANT

• This counter shows the number of pages transported by the
currently installed feed rollers. Make sure to reset the counter
when you replace the rollers.

• The Total Counter shows the total number of pages fed over the
life of the scanner, and cannot be reset.

5-5

Chapter 5 Maintenance

1. Press the Menu key on the control panel to activate

the User Mode.

Menu Key

2. Press the [ ] key twice to display [Roller Counter].

3. Check the number of pages fed by the rollers, and

press [Enter].

The counter reset mode is activated.

4. Press the [ ] key to select [RESET], and press

[Enter].

The counter is reset to zero.

5. Press the [Stop] key to exit the User Mode.

Enter Key

5-6

Chapter 5 Maintenance

Removing and Reinstalling the Rollers

Follow the procedure shown below to remove and reinstall
the rollers when you need to clean or replace the Pickup,
Feed, or Retard Rollers.

CAUTION

• Turn OFF the power switch, and disconnect the power plug from
the power outlet when you remove or reinstall the rollers. Leaving
the power turned ON may result in an electric shock.

• Do not place excessive force on the rollers when removing or
reinstalling the rollers. Deformation of the rollers may cause feed
errors.

Pickup Roller

Feed Roller

Retard Roller

■ Removing and Reinstalling the Pickup Roller

1. Press the Open/Close button and carefully raise the

upper unit until it stops.

2. Open the roller cover.

3. Open the roller holder.

Hint

The roller holder returns to its original position when released.

4. Remove the pickup roller.

Open/Close Button

5-7

Chapter 5 Maintenance

5. Open the roller holder, and insert the new pickup

roller.

IMPORTANT

Install the Pickup Roller so that side with the gear is on the left.

Gear

6. Close the roller cover. Check that it makes a latching

sound and that it is securely returned to its original
position.

IMPORTANT

Failure to firmly close the roller holder and roller cover may
cause a feed error. Always be sure to check that the roller holder
and roller cover are closed.

7. Gently lower the upper unit (a). Press down on both

sides of the upper unit to ensure that it is securely
closed (b).

■ Removing and Reinstalling the Feed Roller

1. Press the Open/Close button and carefully raise the

upper unit until it stops.

5-8

Open/Close Button

Chapter 5 Maintenance

2. Open the roller cover.

3. Pull the roller lock lever down.

4. Slide the feed roller to the right, and then pull them

towards you.

5. Remove the feed roller.

6. Place the new feed roller on the pin.

7. Put the feed roller in place (a), and align the notch in

the roller’s axle with the shaft on the scanner (b).

5-9

Chapter 5 Maintenance

8. Push the roller lock lever up to lock the feed roller.

9. Close the roller cover. Check that it makes a latching

sound and that it is securely returned to its original
position.

IMPORTANT

Failure to firmly close the roller cover may cause a feed error.
Always be sure to check that the roller cover is closed.

10.

Gently lower the upper unit (a). Press down on both
sides of the upper unit to ensure that it is securely
closed (b).

■ Removing and Reinstalling the Retard Roller

1. Press the Open/Close button and carefully raise the

upper unit until it stops.

Open/Close Button

5-10

Chapter 5 Maintenance

2. Grasp the roller cover with your fingers, and pull it up

to remove it.

3. Push the roller lock lever up (a) and move it to the left

(b) to unlock the roller.

4. Remove the retard roller.

5. Set the retard roller into place in the scanner.

6. Align the notches in the roller with the shaft pins in the

scanner, then slide the roller lock lever in the
direction indicated by the arrow.

7. Pull the roller lock lever down to lock the retard roller

in place.

5-11

Chapter 5 Maintenance

8. Replace the roller cover.

9. Push the front of the roller cover in. Check that it

makes a latching sound and that it is securely
returned to its original position.

10.

Gently lower the upper unit (a). Press down on both
sides of the upper unit to ensure that it is securely
closed (b).

CAUTION

Make sure that the hook is completely latched and the roller
cover is not loose. If the roller cover is loose, the Document
Feed Tray will catch on it causing the scanner to malfunction.

5-12

Chapter 5 Maintenance

3. Imprinter Ink Cartridge Replacement and Cleaning

When the optional imprinter is used, printing will become faint or nonexistent when the ink is depleted. It is recommended to keep
a spare ink cartridge on hand.

About the Imprinter

The ink cartridge for the imprinter that prints on scanned
documents is installed in the following location.

■ Preparing an Ink Cartridge

Use one of the following red, blue or green HP ink
cartridges. For details, contact your local authorized
Canon dealer or service representative.

Product Name: Ink Cartridge (Blue)
Product Code: 3693A002

Product Name: Ink Cartridge (Red)
Product Code: 3693A003

Product Name: Ink Cartridge (Green)
Product Code: 3693A004

Replacing Ink Cartridges

Replace the ink cartridge using the following procedure.

IMPORTANT

After replacing an ink cartridge, run a test print to confirm proper
printing. (See “Imprinter Testing” on p. 5-17.)

1. Spread the document guides all the way to the left

and right.

2. With your finger, push in the area of the imprinter

cover shown by the arrow to release it.

The imprinter cover unlocks and opens to the front.

5-13

Chapter 5 Maintenance

3. Open the imprinter cover until it makes contact with

the eject tray.

Hint

Perform the steps that follow with the imprinter cover fully open.

4. Pull the lock lever outward (a) to release the ink

cartridge lock (b).

6. Peel off the seal covering the nozzles of a new ink

cartridge.

CAUTION

Peel off the seal covering the nozzles of a cartridge only if you
are going to use it immediately. Also, avoid touching the metal
contacts or nozzles of the ink cartridge.

7. Install the new cartridge with the nozzles facing to the

right.

5. Remove the ink cartridge.

5-14

Chapter 5 Maintenance

8. Push the ink cartridge as indicated by the arrow until

it clicks into place.

9. Adjust the carriage position by moving it left or right,

then make sure you can feel it click in. (See

“Specifying the Printing Position” on p. 5-15.)

Positioning Holes
(15 Locations)

Hint

If you do not feel it click in, the carriage is not aligned correctly
with a positioning hole. Always move the carriage to a position
where it clicks in.

10.

Close the imprinter cover.

With your finger, push in the area of the imprinter cover
shown by the arrow to lock it.

Hint

The imprinter cover will not close unless the carriage is correctly
aligned with a positioning hole. If it will not close, check the
position of the carriage.

IMPORTANT

When closing the imprinter cover, make sure that it is locked so
that it will not open unexpectedly. An error message appears on
the display panel if the imprinter cover is open.

Specifying the Printing Position

Manually specify the printing position in the horizontal
direction of the document.
To do this, move the carriage left or right and align it with one
of the 15 positioning holes.

5-15

Chapter 5 Maintenance

1. Roughly align the right edge of the lock lever with the

desired printing position.

Hint

The position of the right edge of the lock lever indicates the
current printing position.

2. Finely adjust the carriage position by moving it left or

right, then make sure you can feel it click in.

Positioning Holes
(15 Locations)

Cleaning the Imprinter

■ Cleaning the Guide Plate

Ink that collects on the guide plate inside the optional
imprinter may stain the documents when they are scanned.
Clean off the ink with water and a mild detergent on a soft
cloth that has been firmly wrung-out, and then thoroughly dry
it with a dry cloth.

Guide Plate

■ Cleaning the Ink Cartridges

If the imprinter print head nozzles are dirty, printing may
become streaked or spotty. To prevent this, periodically
remove the ink cartridge and clean the print head with a soft,
dry cloth or cotton swab.

Hint

• If you do not feel it click in, the carriage is not aligned correctly
with a positioning hole. Always move the carriage to a position
where it clicks in.

• The imprinter cover will not close unless the carriage is
correctly aligned with a positioning hole. If it will not close,
check the position of the carriage.

5-16

Chapter 5 Maintenance

CAUTION

Do not touch the metal contacts on the ink cartridge. Doing so may
cause poor connections, resulting in poor print quality.

Imprinter Testing

After replacing an ink cartridge or cleaning the print head, perform
a test print to confirm proper printing. Test printing is performed by
the “Imprinter Test” User Mode selection.

IMPORTANT

Before performing an Imprinter Test, load a sheet of paper into the
Document Feed Tray.

■ Performing an Imprinter Test

Use the following procedure to execute the Imprinter Test.

1. Load a sheet of paper into the Document Feed Tray

for test printing.

2. Press the Menu key on the control panel.

Menu Key

The User Mode is activated.

3. Press the [ ] key once to display “Imprinter Test”.

4. Press [Enter].

5-17

Enter Key

The Imprinter Test is enabled.

5. Press the [ ] key to select [OK], and press [Enter].

The test print is executed.

IMPORTANT

If no paper is loaded for test printing, the imprinter test finishes
without printing.

6. Press the [Stop] key to exit the User Mode.

Chapter 5 Maintenance

5-18

Chapter 6 Practical Examples

1. Messages ........................................................ 6-2

Status Display .......................................................6-2

Error Messages.....................................................6-3

2. Troubleshooting............................................... 6-5

Trouble Categories................................................6-5

Problem and Solution............................................6-5

3. Uninstalling the Software ................................. 6-9

Uninstalling the ISIS/TWAIN Driver.......................6-9

Chapter 6 Practical Examples

1. Messages

There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner
encounters a problem.

Status Display

The following messages appear on the display panel to
indicate the scanner’s operating state:

■ Counting...

Status: Operating in Count-Only mode.

■ Press Start Key

Status: Waiting. Load a document and press the Start key.

■ Ready

Status: The scanner is ready to use.

■ Scanning...

Status: Scanning is in progress.

■ Sleeping...

Status: The scanner is entering the Sleep mode. Press any
key to recover.

■ Please wait...

Status: The scanner is busy processing. Wait until the
display changes.

■ Verifying…

Status: The scanner is verifying a scan.

■ Replace Roller

Status: It is time to replace the rollers (the number of fed
pages has exceeded 250,000). (See “Roller Replacement

Cycle” on p. 5-5.)

6-2

Chapter 6 Practical Examples

Error Messages

When one of the following messages appears on the display
panel, an error has occurred in the scanner. Follow the
indicated procedure to resolve the error.

■ Check Imprinter

Error Code: H001
Problem: No ink cartridge is installed in the imprinter.
Solution: Install an ink cartridge.

■ Cover Open

Error Code: C001
Problem: The scanner’s upper unit is open.
Solution: Close (lower) the upper unit. (See p. 5-4.)
Error Code: C009
Problem: The imprinter cover is open.
Solution: Close the imprinter cover. (See p. 5-15.)
Error Code: C010
Problem: The pickup roller cover is open.
Solution: Close the pickup roller cover. (See p. 5-8.)

Hint

The displayed error code indicates the location of the paper jam.

• P001, P002: The document is jammed near the feed inlet.

• P004: The document is jammed inside the scanner.

• P006, P007: The document is jammed near the eject outlet.
* P001, P006 can be considered to be due to the document feed

speed being too fast or the leading edge of the document not
feeding correctly.

■ Call for Service

Error Code: Exxx
Problem: Internal scanner error.
Solution: Turn the power OFF, and restart the scanner. If

this does not solve the problem, make a note of the error
code, and contact your Canon service representative.

■ Skew Detected

Error Code: J018
Problem: A skewed document page contacted the wall of

the transport path.
Solution: Remove and reposition the document page.

■ Jam

Error Code: Pxxx
Problem: Paper has jammed.
Solution: Open the upper unit and remove the jammed

paper. (See p. 3-23.)

6-3

Chapter 6 Practical Examples

■ Double Feed

Error Code: D002
Problem: A double feed was detected by the document

length.
Solution: Remove the double fed document page(s),
return them to the Document Feed Tray, and scan again.

(See p. 3-24.)

Error Code: D004
Problem: A double feed was detected ultrasonically.
Solution: Remove the double fed document page(s),

return them to the Document Feed Tray, and scan again.

(See p. 3-24.)

■ Double Feed (Rapid Recovery System)

Problem: Double feeding of document pages has been
detected while scanning with the Rapid Recovery System
enabled.
Solution: Remove the double fed document page(s),
return them to the Document Feed Tray, and scan again.

(See p. 3-24.)

■ Tray Error

Error Code: E021
Problem: An error has occurred with the Document Feed

Tray.
Solution: Turn the power OFF, and restart the scanner.

■ Count Mismatch

Error Code: U001
Problem: The specified count has not yet been reached.
Solution: Check the document count, and scan again.
Error Code: U002
Problem: Scanning finished without reaching the

specified count.
Solution: Check the document count, and scan again.

■ Staple Detected

Error Code: J001
Problem: A stapled document has been detected.
Solution: Remove the staple(s), and rescan the document.

6-4

2. Troubleshooting

This section describes the problems that may occur during use of the scanner and how to solve them.

Chapter 6 Practical Examples

Trouble Categories

The following trouble categories are addressed:

• The Scanner Does Not Turn ON (See p. 6-5)

• The Scanner Is Not Recognized (Connecting via USB)

(See p. 6-5)

• The Scanner Is Not Recognized (Connecting via

SCSI) (See p. 6-5)

• Scanning Is Not Performed (See p. 6-6)

• Slow Scanning Speed (See p. 6-6)

• Documents Do Not Feed Properly (See p. 6-7)

• Saved Image Files Do Not Open (See p. 6-7)

• Scanning Results Are Not as Expected (See p. 6-7)

It you cannot resolve a problem, contact your local authorized
Canon dealer or your service representative.

Problem and Solution

■ The Scanner Does Not Turn ON

If the scanner does not turn ON, first confirm the
following:

✔ Is the power cord connected correctly?
✔ Is the power cord inserted into the power outlet?

■ The Scanner Is Not Recognized (Connecting

via USB)

If the scanner’s USB connection is not recognized, first
confirm the following:
✔ Are the scanner and PC connected correctly using the

proper cable?

✔ Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following
possible causes:

Cause The scanner does not support your USB

interface.

Solution This product is not guaranteed to operate with

all types of USB interfaces. Contact your local
authorized Canon dealer or service
representative for more information.

Cause The scanner does not support the USB

cable.

Solution Use the USB cable provided with the scanner.

Cause The USB hub is not compatible with the

scanner.

Solution Remove the USB hub.

■ The Scanner Is Not Recognized (Connecting
via SCSI)

If the scanner’s SCSI connection is not recognized, first
confirm the following:
✔ Are the scanner and PC connected correctly using the

proper cable?

✔ Is the scanner’s power switch turned ON?
✔ Is the SCSI card in the PC operating properly?
✔ Was the PC turned ON before the scanner?

IMPORTANT

When using the SCSI connection, if the scanner is turned ON
after the PC, it may not be properly recognized by the PC.

6-5

Chapter 6 Practical Examples

If this does not solve the problem, consider the following
possible causes:

Cause The SCSI card is not compatible with the

scanner.

Solution Use a recommended SCSI card. (See p. 2-3.)

Cause The scanner’s SCSI ID is identical to the

SCSI ID of another device.

Solution Check the SCSI IDs of all SCSI devices

connected to the system and set a unique SCSI
ID for the scanner.

Cause The terminator is not set correctly.

Solution When another SCSI device is connected

between the scanner and the PC, that device’s
terminator must be disabled (set to OFF).

Cause There is a problem with another SCSI

device that is connected in the daisy
chain.

Solution Do not use the daisy chain connection

configuration.

■ Scanning Is Not Performed

If scanning does not start when it should, first confirm the
following:
✔ Are the scanner and PC correctly connected with the

proper cable?

✔ Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following
possible causes:

Cause The ISIS/TWAIN driver and Job

Registration Tool are not installed
correctly.

Solution Uninstall and then reinstall the ISIS/TWAIN

driver and Job Registration Tool.

IMPORTANT

• If the scanner does not operate because of a system error,

turn the scanner OFF and wait at least 10 seconds before
turning it back ON. If errors continue to occur, reboot the
scanner and computer.

• When scanning with configurations that use a large amount of

the computer’s memory, scanning will be performed properly
for the first scan. However, if a second scan is performed with
the same configurations, an error may occur due to insufficient
memory and scanning may not be possible. In such cases,
restart the application you are using and change the
configurations before scanning again.

■ Slow Scanning Speed

If the scanning speed is slow, first confirm the following:
Scanning may be slow if the USB interface does not
support Hi-Speed USB 2.0.
✔ Does the PC’s USB interface support only Full-Speed

USB 1.1?

✔ Is the USB cable you are using the one that was

supplied with the scanner (Hi-Speed USB 2.0
compliant)?

✔ Is a USB 1.1-compliant device connected to the USB

hub at the same time?

If this does not solve the problem, consider the following
possible causes:

Cause Other applications are running in the

background on your PC.

Solution Quit all other applications that are running.

Cause Resident applications, such as anti-virus

software, are draining memory resources.

Solution Quit all resident applications.

Cause Temporary files cannot be created in the

TEMP folder, as there is not enough free
space on the hard disk.

Solution Delete unnecessary files on the hard disk to

increase free space.

6-6

Chapter 6 Practical Examples

■ Documents Do Not Feed Properly

If a document does not feed properly, first confirm the
following:
✔ Are pages sticking together because of static electricity

or another cause?

✔ Are you attempting to scan a document with size, paper

thickness or quality that is not supported by the
scanner? (See “Documents” on p. 3-3.)

✔ Are the feed rollers dirty?
✔ Are the feed rollers worn out?

IMPORTANT

• Double feeding occurs when document pages stick together,
and incompatible paper thickness or quality can cause paper
jams. Check your documents carefully before loading.

• Replacement rollers can be purchased as consumables. If
performance is not improved after cleaning the rollers, contact
your local Canon dealer or service representative to purchase
a Roller Replacement Kit, and replace the rollers (pickup, feed
and retard rollers). (See “Replacing the Transport Rollers” on

p. 5-5.)

If this does not solve the problem, consider the following
possible problems and causes:

Problem Documents do not feed.
Cause The Continuous Manual Feed Mode is

enabled.

Solution Set the Continuous Manual Feed Mode to

[OFF] from the User Mode. (See “Continuous

Manual Feeding Mode Setting” on p. 3-12.)

■ Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.0 cannot be
opened by another application, first confirm the following:
✔ Does the application you are using support

CapturePerfect 3.0 image file types (*.bmp, *.tif, *.jpg
and *.pdf)?

If this does not solve the problem, consider the following
possible causes:

Cause The application does not support multi-

page TIFF files.

Solution Open the files using an application that

supports multi-page TIFF files, or save the
images as single-page TIFF files using
CapturePerfect 3.0.

Cause The compression format used by

CapturePerfect 3.0 is not supported.

Solution Open the image file with CapturePerfect 3.0,

set the compression format to [None], and save
it again.

■ Scanning Results Are Not as Expected

If the scanned images do not appear as expected, one or
more ISIS/TWAIN driver settings may be incorrect, or
your application may not support certain scanner
functions.

Problem The scanned image is too dark (or faint).
Cause The [Brightness] setting is not set to an

appropriate value.

Solution If the image is too dark, set a higher brightness

setting, or if the image is too faint, set a lower
brightness setting.

6-7

Chapter 6 Practical Examples

Problem Text or images from the back side of your

document appear in the scanned image.

Cause Brightness may be set too low.

Solution Increase the Brightness setting. Or, enable the

[Prevent Bleed Through/Remove
Background] setting.

Cause The paper is too thin.

Solution Photocopy the document, and scan the copy.

Problem Double-sided scanning is not possible.
Cause Scanning Side is set to [Simplex].

Solution Set Scanning Side to [Duplex].

If the Scanning Side is set to [Skip blank
page], images of blank pages are not saved.

Problem A black margin appears around the

scanned document.

Cause A document smaller than the preset paper

size has been scanned. Or, the loaded
document has shifted out of position.

Solution Choose one of the following:

(1) Set [Page size] to [Auto-detection].
(2) Adjust the margin setting in a single

direction.

(3) Enable Border Removal.

Problem The scanned image is skewed. (skew)
Cause The document has been fed at an angle.

Solution Slide the document guides to fit the width of

your document.

Problem Lines, smudges, or dirt appear on the

scanned image.

Cause The scanning glass or rollers inside the

scanner are dirty.

Solution Clean the scanning glass and rollers. (See

“Regular Maintenance” on p. 5-2.)

If lines still appear on the image even after you
clean the scanning glass and rollers, the
scanning glass inside the scanner may be
scratched. Contact your local authorized
Canon dealer or service representative.

Problem The scanned image is abnormal for

certain documents.

Cause A detection function such as border

removal is enabled when scanning a
document that includes text or photos
extending to the edge of the page (the
scanner cannot accurately process the
edges of documents).

Solution When a page has text or photos extending to its

edges, turn the detection functions off or scan
that page individually.

Problem The scanned image is abnormal in some

applications.

Cause A function not supported by the

application was used.

Solution Some applications do not support functions

such as auto-detection of page size, so
scanning with such applications will produce
abnormal scanned images.
If abnormal image appearance seems to be
application-dependent, try scanning with auto­detection disabled.

6-8

Chapter 6 Practical Examples

3. Uninstalling the Software

Some scanner malfunctions can be resolved by reinstalling the software. Before reinstalling the software, make sure to completely
uninstall any previous installation first.

Uninstalling the ISIS/TWAIN Driver

The following procedure uses the ISIS/TWAIN driver as an
example. Follow the same procedure to uninstall the Job
Registration Tool and CapturePerfect 3.0. Make sure to
substitute the name of the software in step 3.

IMPORTANT

As always when uninstalling software, log on using an account with
Administrator privileges.

Hint

This section describes the operations by using Windows Vista as
an example.

1. Click the [Start] button, then click [Control Panel].

The Control Panel appears.

2. Click [Uninstall a program].

3. From the program list, select the application to be

removed and click the [Uninstall] button.

6-9

The “User Account Control” dialog box appears.

4. Click the [Continue] button.

The file-deletion confirmation screen appears.

5. Click [Yes] to proceed with uninstallation.

6. When uninstallation is finished, click [Finish].

Chapter 6 Practical Examples

6-10

Chapter 7 Appendix

1. Specifications................................................... 7-2

Unit Specifications.................................................7-2

Options..................................................................7-3

Consumables ........................................................7-3

External Dimensions .............................................7-4

2. Option Specifications....................................... 7-5

Barcode Specifications..........................................7-5

Imprinter Specifications .........................................7-6

3. Index................................................................ 7-7

1. Specifications

Chapter 7 Appendix

Unit Specifications

Type

Desktop sheet-fed scanner

Scannable Document Requirements

Width: 2" to 12.01" (50.8 mm to 305 mm)
Length: 2.76" to 17.01" (70 mm to 432 mm)
Weight: Continuous Feeding: 14 lb to 56 lb bond

Document Feeding Methods

Continuous, Manual, and Continuous Manual

Document Feeder Capacity

DR-6050C:

DR-7550C/9050C:

Scanning Sensor

Contact image sensor

Light Source

LED

Scanning Sides

Simplex/Duplex/Skip blank page

Scanning Modes

Black and White, Error Diffusion, Advanced Text
Enhancement, Advanced Text Enhancement II, 256­Level Grayscale, and 24-Bit Color

Scanning Resolution

100, 150, 200, 240, 300, 400 and 600 dpi

2

(52 g/m
Manual Feeding: 11 lb to 64 lb bond (42 g/m
to 255 g/m

to 209 g/m2) (0.06 mm to 0.25 mm)

2

) (0.05 mm to 0.30 mm)

Up to 300 sheets of good quality paper or up to

1.10" (28 mm) high (maximum)

Up to 500 sheets of good quality paper or up to

1.89" (48 mm) high (maximum)

Scanning Speed (LTR/A4 portrait)

Black and White

DR-6050C DR-7550C DR-9050C

Simplex
200 dpi
Simplex
300 dpi
Duplex

2

200 dpi
Duplex
300 dpi

60 pages/min. 75 pages/min. 90 pages/min.

60 pages/min. 75 pages/min. 90 pages/min.

120 images/min. 150 images/min. 180 images/min.

120 images/min. 150 images/min. 180 images/min.

Grayscale

DR-6050C DR-7550C DR-9050C
Simplex
200 dpi
Simplex
300 dpi
Duplex
200 dpi
Duplex
300 dpi

60 pages/min. 75 pages/min. 90 pages/min.

60 pages/min. 75 pages/min. 90 pages/min.

120 images/min. 150 images/min. 180 images/min.

120 images/min. 150 images/min. 180 images/min.

Color

DR-6050C DR-7550C DR-9050C
Simplex
200 dpi
Simplex
300 dpi
Duplex
200 dpi
Duplex
300 dpi

60 pages/min. 75 pages/min. 90 pages/min.

60 pages/min. 75 pages/min. 90 pages/min.

120 images/min. 150 images/min. 180 images/min.

120 images/min. 150 images/min. 170 images/min.

Other

Double-Feed Detection, Deskew, User Mode, Long
Document Mode, and Folio Scan

7-2

Chapter 7 Appendix

External Dimensions

18.90" (W) × 20.91" (D) × 12.24" (H)
480 mm (W) × 531 mm (D) × 311 mm (H)

Maximum External Dimensions (with Document Feeder
Tray Extension / Extension Wire, and Document Eject
Tray Extension / Eject Paper Stoppers open)

18.90" (W) × 28.27" (D) × 15.35" (H)
480 mm (W) × 718 mm (D) × 390 mm (H)

Weight

Approx. 50 lbs (22.5 kg)

Power Supply

120 V model

AC 120 V (60 Hz), 1.4 A

220-240 V model

AC 220-240 V (50/60 Hz), 0.8 A

Power Consumption

120 V model

Scanning: 83 W
Stand-by Mode (Sleep Mode): 3.2 W

220-240 V model

Scanning: 84 W
Stand-by Mode (Sleep Mode): 3.9 W

Noise

Not more than 72 dB

Operating Environment

Temperature: 10 to 32.5°C (50 to 90.5°F)
Humidity: 20 to 80% RH

* Specifications are subject to change without notice.

Barcode Module (Product Code: 8927A003)

Add-on software that enables barcode recognition by the
ISIS/TWAIN driver. (See “[Barcode] Dialog Box Settings”

on p. 8-22.)

Patchcode Decoder (Product Code: 4009B002)

This unit detects patchcode sheets within documents. (See

“Using Patchcode Sheets (Option)” on p. 3-20.)

Consumables

Roller Replacement Kit (Product Code: 4009B001)

Replacement kit for transport rollers (pick-up roller, feed
rollers, and retard roller). (See “Replacing the Transport

Rollers” on p. 5-5.)

IMPORTANT

• Rollers are consumable parts. When the rollers start to wear out,
problems, such as paper jams and misfeeds, are more likely to
occur. If this happens, replace the rollers, regardless of the page
count.

• For information about the roller replacement kit, contact your local
authorized Canon dealer or service representative.

Ink Cartridge: Blue (Product Code: 3693A002)

This blue ink cartridge is used by the imprinter. (See

“Replacing Ink Cartridges” on p. 5-13.)

Ink Cartridge: Red (Product Code: 3693A003)

This red ink cartridge is used by the imprinter.

Options

Imprinter Unit (Product Code: 4009B003)

This imprinter unit prints a text string on document pages
after scanning them. (See “Imprinter (Optional)” on p. 4-7.)

Ink Cartridge: Green (Product Code: 3693A004)

This green ink cartridge is used by the imprinter.

7-3

External Dimensions

Chapter 7 Appendix

18.90" (480 mm)

20.91" (531 mm)

23.62" (600 mm)

15.35" (390 mm)

6.38"
(162 mm)

28.27" (718 mm)

12.24" (311 mm)

7-4

Chapter 7 Appendix

2. Option Specifications

This section contains the specifications for the separately sold Barcode Module (p. 7-3) and imprinters. Refer to “Using Patchcode

Sheets (Option)” (p. 3-20) for the specifications of the patchcodes that can be detected by the patchcode decoder.

Barcode Specifications

The following barcodes can be read by installing the optional
barcode module.

■ Barcode Types

Code No. of Digits Checksum

EAN 8 or 13 Modulus 10, Weight 3

Codabar 3 to 32 (including

Start/Stop characters)

Code 39 3 to 32 (including

Start/Stop characters)
(Standard ASCII or
Full ASCII)

ITF 2 to 32 (Even

number. of digits
only)

Code 128 1 to 32 (Valid data

only)

UPC-A 13 Modulus 10, Weight 3

UPC-E 8 Modulus 10, Weight 3

Note: EAN, UPC-A and UPC-E add-ons supported

Modulus 16, 7 DR

Modulus 43

Modulus 10, Weight 3

Modulus 103

■ Detection Conditions

Item Condition

Printed
Side

Orientation Perpendicular (0 degrees) or parallel (90

Size Line Width 0.012" to 0.039" (0.3 to 1

Slew Within ±3º

Element
Ratio

PCS Value At least 0.60 (with a white point of at least

Front or back (or both, but at reduced speed)

degrees) to the feeding direction

Feeding
Direction

Reading direction should be specified
beforehand

Note: Speed is slow when both directions are
specified.

Code Width 4.134" (105 mm) or less

Bar Height At least 0.393" (10 mm)

Margins At least one character at each

2.2 to 3.0

75% reflectance)

0 degrees 90 degrees

mm)
When module width exceeds

0.021" (0.508 mm), Code
128, UPC-A, UPC-E and
EAN detect incorrectly

(including quiet zone)

end

7-5