Brother hl-j6000dw, HL-j6100dw, HL-t4000dw, mfc-j3530dw, mfc-j3930dw Service Manual

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Brother Inkjet MFC

SERVICE MANUAL

MODELS: HL-J6000DW/J6100DW/T4000DW MFC-J3530DW/J3930DW/J6530DW MFC-J6535DW/J6545DW/J6730DW MFC-J6930DW/J6935DW/J6945DW MFC-J6947DW/T4500DW

July 2016 SM-FAX172 8CH1* (4)

Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times.

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Trademarks

Microsoft, Windows, Windows Vista and Windows Server are either regis ter e d trad em a rks or trademarks of Microsoft Corporation in the United States and/or other countries.

Macintosh and OS X are trademarks of Apple Inc., registered in the United States and other countries. Wi-Fi is a registered trademark of Wi-Fi Alliance. WPA and WPA2 are trademarks of Wi-Fi Alliance. Each company whose software title is mentioned in this manual has a Software License Agreement

specific to its proprietary programs.

Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

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Preface

This Service Manual is intended for use by service personnel and details the specifications, construction, and maintenance for the Brother machines noted on the front cover. It includes information required for troubleshooting and ser vice--disassemb ly, reassemb ly, and lubrication-- so that service personnel will be able to understand equipment function, repair the equipment in a timely manner and order spare parts as necessary.

To perform appropriate maintenance so that the mach ine is always in the best possible condition for the customer, service personnel must adequately understand and apply this manual.

The table below shows the functional comparison between the models covered by this manual.

HL-

J6000DW Scan --- --- --- Simplex Duplex Simplex Simplex LCD 2.7 inch 2.7 inch 2.7 inch 2.7 inch 3.7 inch 2.7 inch 3.7 inch Manual Feed

Slot MP Tray √√√--- √ --- √ Lower Tray √√--- --- √ --- --- 3rd Tray --- √ --- --- --- --- --- NFC √√--- --- √ --- --- Document

Size Sensor Paper

Remaining Sensor

Ink Cartridge Simple Simple --- Regular Regular Regular Regular Ink Tank --- --- √ --- --- --- ---

--- --- --- √ --- √ ---

--- --- --- --- --- --- √

√√--- --- --- --- ---

MFC-

J6545DW

HL-

J6100DW

MFC-

J6730DW

HL-

T4000DW

MFC-

J6930DW

MFC-

J3530DW

MFC-

J6935DW

MFC-

J3930DW

MFC-

J6945DW

MFC-

J6530DW

MFC-

J6947DW

MFC-

J6535DW

MFC-

T4500DW Scan Simplex Simplex Duplex Duplex Duplex Duplex Simplex LCD 3.7 inch 2.7 inch 3.7 inch 3.7 inch 3.7 inch 3.7 inch 2.7 inch Manual Feed

Slot MP Tray √ --- √√√√√ Lower Tray --- √√√√√--- 3rd Tray --- --- --- --- --- √ --- NFC --- --- √√√√--- Document

Size Sensor Paper

Remaining Sensor

Ink Cartridge Simple Regular Regular Regular Simple Simple --Ink Tank --- --- --- --- --- --- √

--- √ --- --- --- --- ---

√ --- --- √√√---

--- --- --- √√√---

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SAFETY INFORMATION......................................................................................................... i

CHAPTER 1 SPECIFICATIONS.........................................................................................1-1

1 GENERAL......................................................................................................................1-1

1.1 General..................................................................................................................1-1

1.2 Media Specification ...............................................................................................1-1

1.3 Paper Handling......................................................................................................1-7

1.4 LCD Panel.............................................................................................................1-8

1.5 Memory..................................................................................................................1-8

1.6 Interface.................................................................................................................1-9

1.7 Others....................................................................................................................1-9

2 FAX...............................................................................................................................1-11

3 PRINTER......................................................................................................................1-11

4 COPY............................................................................................................................1-12

5 SCANNER....................................................................................................................1-12

6 SOFTWARE .................................................................................................................1-13

7 NETWORK ...................................................................................................................1-13

7.1 Network ...............................................................................................................1-13

7.2 Wired...................................................................................................................1-13

7.3 Wireless...............................................................................................................1-13

8 SUPPLIES/OPTIONS...................................................................................................1-14

9 SERVICE INFORMATION............................................................................................1-14

10 PAPER .........................................................................................................................1-15

10.1 Paper...................................................................................................................1-15

10.2 Unprintable Area..................................................................................................1-18

CHAPTER 2 TROUBLESHOOTING...................................................................................2-1

1 INTRODUCTION ............................................................................................................2-1

1.1 Precautions............................................................................................................2-1

1.2 Initial Check...........................................................................................................2-1

2 OVERVIEW ....................................................................................................................2-3

2.1 Cross-section Drawings.........................................................................................2-3

2.1.1 Document scanning ......................................................................................2-3

2.1.2 Printer part ....................................................................................................2-4

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2.2 Document Feeding Path/Recording Paper Feeding Path .....................................2-5

2.2.1 Document Feeding Path ...............................................................................2-5

2.2.2 Recording Paper Feeding Path.....................................................................2-5

2.3 Parts Names and Functions..................................................................................2-6

2.4 Block Diagram.......................................................................................................2-8

2.5 Components..........................................................................................................2-9

3 ERROR INDICATION...................................................................................................2-10

3.1 Error Code...........................................................................................................2-10

3.2 Error Messages ..................................................................................................2-17

3.3 Communications Error ........................................................................................2-21

4 TROUBLESHOOTING .................................................................................................2-25

4.1 Error Cause and Solutions ..................................................................................2-25

4.2 Recording Paper Feeding Problems...................................................................2-57

4.2.1 Paper is not fed from paper tray..................................................................2-57

4.2.2 Paper is not fed from manual feed slot .......................................................2-59

4.2.3 Paper is not fed from MP tray .....................................................................2-59

4.2.4 Two or more sheets of paper are fed from the paper tray...........................2-60

4.2.5 Two or more sheets of paper are fed from the MP tray. .............................2-60

4.2.6 Paper feeding at an angle...........................................................................2-61

4.2.7 Recording paper jam...................................................................................2-61

4.2.8 Prints only single side of the paper when duplex-printing...........................2-65

4.2.9 “No Paper Fed” is displayed........................................................................2-65

4.3 Print-image Problems..........................................................................................2-66

4.3.1 Defective images.........................................................................................2-66

4.3.2 Print-image problems..................................................................................2-67

4.4 Software-related Problems..................................................................................2-77

4.4.1 Cannot print data.........................................................................................2-77

4.5 Network Problems...............................................................................................2-77

4.5.1 Cannot make a print through network connection.......................................2-77

4.6 Control Panel Problems.......................................................................................2-78

4.6.1 No display on LCD/Incorrect display on LCD..............................................2-78

4.6.2 No display on LED ......................................................................................2-78

4.6.3 The control panel does not work.................................................................2-78

4.6.4 Touch panel inoperative..............................................................................2-79

4.7 Document Feeding Problems..............................................................................2-80

4.7.1 Document can not be fed............................................................................2-80

4.7.2 Document double feeding...........................................................................2-80

4.7.3 Document jam.............................................................................................2-81

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4.7.4 Wrinkles on documents...............................................................................2-83

4.7.5 Document size not correctly detected.........................................................2-83

4.8 Scanned-image Problems...................................................................................2-84

4.8.1 Defective images.........................................................................................2-84

4.8.2 Troubleshooting from image defect.............................................................2-84

4.9 Fax Problems ......................................................................................................2-89

4.9.1 No faxes can be sent ..................................................................................2-89

4.9.2 No faxes can be received............................................................................2-89

4.9.3 A communications error occurs...................................................................2-89

4.10 Other Problems ...................................................................................................2-90

4.10.1 The machine cannot be powered ON .........................................................2-90

4.10.2 USB flash memory does not function..........................................................2-90

4.10.3 Data of USB flash memory does not read...................................................2-90

4.10.4 Internal memory errors................................................................................2-91

4.10.5 Security Function Lock related problems....................................................2-91

4.10.6 Ink cartridge related problems.....................................................................2-91

4.10.7 Noise comes from machine.........................................................................2-92

4.10.8 “Unusable Device” is displayed...................................................................2-92

CHAPTER 3 DISASSEMBLY AND ASSEMBLY ...............................................................3-1

1 PRECAUTIONS BEFORE PROCEEDING ....................................................................3-1

2 PACKING .......................................................................................................................3-2

3 SCREW CATALOGUE...................................................................................................3-3

4 SCREW TORQUE LIST .................................................................................................3-4

5 LUBRICATION...............................................................................................................3-7

6 OVERVIEW OF GEARS...............................................................................................3-16

7 ROUTING OF HARNESSES AND INK SUPPLY TUBES ...........................................3-17

8 DISASSEMBLY FLOW ................................................................................................3-28

9 DISASSEMBLY PROCEDURE....................................................................................3-30

9.1 Preparation..........................................................................................................3-30

9.2 Head Joint Rubber/Head/carriage Unit/CR Timing Belt/< India model only >

Edge Cover Dust Foam.......................................................................................3-34

9.3 MP Side Cover L .................................................................................................3-45

9.4 MP Side Cover R .................................................................................................3-46

9.5 MP Tray ASSY/MP Paper Detection Sensor PCB/< India model only >

MP Dust Foam.....................................................................................................3-47

9.6 Jam Clear Cover..................................................................................................3-50

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9.7 Top Cover ASSY (Printer model) ........................................................................3-51

9.8 Document Scanner Side Cover L (MFC model)..................................................3-54

9.9 Document Scanner Side Cover R/< India model only > Document Scanner

Dust Foam...........................................................................................................3-59

9.10 ADF Unit/Document Scanner Unit.......................................................................3-60

9.11 ADF Front Cover .................................................................................................3-61

9.12 ADF Side Cover...................................................................................................3-61

9.13 ADF Rear Cover..................................................................................................3-62

9.14 ADF Cover...........................................................................................................3-62

9.15 Document Separation Roller ASSY.....................................................................3-63

9.16 ADF Separation Pad Holder ASSY.....................................................................3-64

9.17 ADF Document Support ......................................................................................3-65

9.18 ADF Hinge...........................................................................................................3-67

9.19 ADF Document Detection Sensor/ADF Document Width Sensor PCB...............3-69

9.20 Document Scanning Position Sensor PCB..........................................................3-70

9.21 Second Side CIS Flat Cable/Second Side CIS Unit............................................3-71

9.22 First Side CIS Unit/First Side CIS Flat Cable......................................................3-75

9.23 Document Cover Sensor.....................................................................................3-79

9.24 Front Cover L.......................................................................................................3-79

9.25 Ink Cartridge Cover .............................................................................................3-80

9.26 Upper Cover/< India model only > Upper Cover Dust Foam...............................3-80

9.27 Control Panel ASSY............................................................................................3-83

9.28 Panel Flat Cable..................................................................................................3-86

9.29 NFC PCB.............................................................................................................3-88

9.30 Panel PCB...........................................................................................................3-88

9.31 LCD PCB.............................................................................................................3-89

9.32 LCD .....................................................................................................................3-90

9.33 Touch Panel ........................................................................................................3-93

9.34 Wireless LAN PCB ..............................................................................................3-95

9.35 Main PCB ............................................................................................................3-97

9.36 Modem PCB........................................................................................................3-98

9.37 Maintenance Unit.................................................................................................3-99

9.38 Ink Absorber Felt (For Maintenance Unit) .........................................................3-107

9.39 Carriage PCB ASSY..........................................................................................3-108

9.40 Tank Case ASSY (Ink tank model only)............................................................3-110

9.41 Ink Refill ASSY..................................................................................................3-111

9.42 Ink Absorber Felt (For Ink Refill ASSY).............................................................3-112

9.43 Ink Cartridge Cover Sensor...............................................................................3-114

9.44 Ink Absorber Box...............................................................................................3-115

9.45 Switchback Sensor PCB....................................................................................3-116

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9.46 CR Encoder Strip...............................................................................................3-117

9.47 Carriage Motor...................................................................................................3-118

9.48 Flushing Base....................................................................................................3-121

9.49 LT Frame ASSY (T2 Paper Pull-in Roller L/R)..................................................3-122

9.50 T2 Bank ASSY...................................................................................................3-126

9.51 Power Supply PCB ASSY .................................................................................3-127

9.52 Switchback Roller..............................................................................................3-129

9.53 PF Encoder Disk................................................................................................3-130

9.54 PF Encoder Sensor PCB...................................................................................3-131

9.55 Paper Feed Motor..............................................................................................3-133

9.56 Paper Feed Roller .............................................................................................3-135

9.57 Platen/Paper Ejection Roller..............................................................................3-136

9.58 Registration Sensor PCB...................................................................................3-139

9.59 Flushing Box......................................................................................................3-142

9.60 Paper Feed Arm Frame ASSY (T1 Paper Pull-in Roller L/R)............................3-142

9.61 T1 Bank ASSY...................................................................................................3-144

9.62 T1 Base Pad / T2 Base Pad / T3 Base Pad......................................................3-146

9.63 3rd Tray Relay PCB...........................................................................................3-147

9.64 3rd Tray Paper Pull-in Sensor PCB...................................................................3-148

9.65 Intermediate Roller............................................................................................3-149

9.66 3rd Tray Paper Feed Motor...............................................................................3-149

9.67 T3 Bank ASSY...................................................................................................3-153

9.68 T3 Paper Pull-in Roller L/R................................................................................3-155

CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS,

REQUIRED AFTER PARTS REPLACEMENT..............................................4-1

1 IF YOU REPLACE THE MAIN PCB...............................................................................4-1

1.1 Customize destinations (Maintenance mode 74)..................................................4-3

1.2 < Except for Printer model > Set the CIS type (Maintenance mode 59)................4-3

1.3 Install the firmware (Maintenance mode 28) .........................................................4-3

1.4 Initialize the EEPROM parameters (Maintenance mode 01).................................4-5

1.5 Restore the head calibration data (Maintenance mode 68)...................................4-5

1.6 Set the serial number (Maintenance mode 80).....................................................4-5

1.7 Updating of head property information (Maintenance mode 68)...........................4-6

1.8 Restore machine information (Maintenance mode 46)..........................................4-6

1.9 Adjust the touch panel (Maintenance mode 78)....................................................4-7

1.10 < Except for Printer model > Acquire white/black level data

(Maintenance mode 55).........................................................................................4-7

1.11 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65 / User menu)....................................................................4-7

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1.12 Updating of paper feeding correction values (Maintenance mode 58 /

User menu)............................................................................................................4-7

1.13 Adjustment of margins in borderless printing (Maintenance mode 66) .................4-7

1.14 Reset purge and flushing counts...........................................................................4-7

1.15 < Paper remaining sensor model only > Disable inter-machine variation calibration

for paper remaining sensor (Maintenance mode 88 <Selector 1 on AMS04>).....4-8

1.16 Write head calibration data (Maintenance mode 02).............................................4-8

1.17 Check scanning and printing.................................................................................4-8

2 IF YOU REPLACE THE HEAD/CARRIAGE UNIT.........................................................4-9

2.1 Update the head property information (Maintenance mode 68)..........................4-10

2.2 Perform ink supply purge (Maintenance mode 76)..............................................4-11

2.3 Check head nozzles (Maintenance mode 09).....................................................4-11

2.4 Adjust head inclination.........................................................................................4-11

2.5 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65 / User menu)..................................................................4-12

2.6 Updating of paper feeding correction values (Maintenance mode 58 /

User menu)..........................................................................................................4-13

2.7 Adjustment of margins in borderless printing (Maintenance mode 66) ...............4-13

2.8 Write head calibration data (Maintenance mode 02)...........................................4-13

2.9 Check printing......................................................................................................4-13

2.10 Obtain machine information at the user site (Instruction to the end user)...........4-13

3 IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT OR CIS UNIT....4-14

3.1 Set the CIS type (Maintenance mode 59) (Not required after replacement of the

ADF unit on simplex scanning models)...............................................................4-14

3.2 Acquire white/black level data (Maintenance mode 55) (Not required after

replacement of the ADF unit on simplex scanning models)................................4-14

3.3 Check scanning...................................................................................................4-14

4 IF YOU REPLACE THE CONTROL PANEL ASSY.....................................................4-15

4.1 Adjust the touch panel (Maintenance mode 78)..................................................4-15

4.2 Check LCD operation (Maintenance mode 12)...................................................4-15

4.3 Check the operation of the control panel keys (Maintenance mode 13).............4-15

5 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX .......................4-15

5.1 Reset purge or flushing counts............................................................................4-15

6 IF YOU REPLACE THE PAPER FEEDING RELATED PARTS AND

MAINTENANCE UNIT..................................................................................................4-16

6.1 Check head nozzles (Maintenance mode 09).....................................................4-17

6.2 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65 / User menu)..................................................................4-17

6.3 Updating of paper feeding correction values (Maintenance mode 58 /

User menu)..........................................................................................................4-17

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6.4 Adjustment of margins in borderless printing (Maintenance mode 66) ...............4-17

6.5 < Only when replacing the Paper feed arm frame ASSY or LT frame ASSY of the paper remaining sensor model > Disable inter-machine variation calibration for paper

remaining sensor(Maintenance mode 88 <Selector 1 on AMS04>)....................4-17

6.6 Check printing......................................................................................................4-17

CHAPTER 5 SERVICE FUNCTIONS .................................................................................5-1

1 MAINTENANCE MODE .................................................................................................5-1

1.1 Entry to the Maintenance Mode.............................................................................5-1

1.1.1 How to Enter the Maintenance Mode for Service Personnel........................5-1

1.1.2 How to Enter the End User-accessible Maintenance Mode..........................5-3

1.2 List of Maintenance-mode Functions.....................................................................5-4

1.3 Detailed Description of Maintenance-mode Functions..........................................5-5

1.3.1 EEPROM Parameter Initialization (Maintenance mode 01, 91)....................5-5

1.3.2 Creating of Head Calibration Data and Writing it into Flash ROM

(Maintenance mode 02)................................................................................5-6

1.3.3 ADF Performance Test (Maintenance mode 08)........................................5-11

1.3.4 Printout of Test Pattern (Maintenance mode 09)........................................5-12

1.3.5 Worker Switch Setting and Printout (Maintenance modes 10 and 11)........5-13

1.3.6 Operational Check of LCD (Maintenance mode 12)...................................5-15

1.3.7 Operational Check of Keys on Control Panel (Maintenance mode 13).......5-17

1.3.8 Updating of Firmware Using a USB flash memory

(Maintenance mode 28)..............................................................................5-18

1.3.9 Sensor Operational Check (Maintenance mode 32)...................................5-19

1.3.10 Printout of Dial Log (Maintenance mode 37)...............................................5-21

1.3.11 PCL/PS function setting (Maintenance mode 45).......................................5-22

1.3.12 Backup of Machine Information (Maintenance mode 46)............................5-23

1.3.13 Transfer of Received FAX Data and/or Equipment's Log

(Maintenance mode 53)..............................................................................5-25

1.3.14 Fine Adjustment of Scanning Position (Maintenance mode 54) .................5-27

1.3.15 Acquisition of White/Black Level Data (Maintenance mode 55)..................5-28

1.3.16 Periodic Purge Time Setting (Ink tank model/Simple Ink cartridge model

only)(Maintenance mode 56) ......................................................................5-28

1.3.17 Cartridge IC Communication Check (Maintenance mode 57).....................5-29

1.3.18 Updating of Paper Feeding Correction Values (Maintenance mode 58).....5-30

1.3.19 Checking of CIS Travel and Specifying of CIS Type

(Maintenance mode 59)..............................................................................5-34

1.3.20 Printout of PRN/JPEG Files in USB Flash Memory

(Maintenance mode 61)..............................................................................5-35

1.3.21 Move of the Head/Carriage Unit to the Adjustment Position

(Maintenance mode 63)..............................................................................5-36

1.3.22 Adjustment of Software Correction for Inclination/Corrugation/Ruled Lines

(Maintenance mode 65)..............................................................................5-37

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1.3.23 Adjustment of Margins in Borderless Printing (Maintenance mode 66) ......5-39

1.3.24 Updating of Head Property Information and Backup/Restoration of Head

Calibration Data (Maintenance mode 68) ...................................................5-41

1.3.25 Traveling Speed Check of Head/Carriage Unit (Maintenance mode 69)....5-43

1.3.26 Customizing Destinations (Maintenance mode 74).....................................5-43

1.3.27 Move of the Head/Carriage Unit to the Center

(Maintenance mode 75)..............................................................................5-46

1.3.28 Purge Operation (Maintenance mode 76)...................................................5-47

1.3.29 Print of the Maintenance Information (Maintenance mode 77)...................5-51

1.3.30 Adjustment of Touch Panel (Maintenance mode 78)..................................5-58

1.3.31 Display of the Equipment's Log (Maintenance mode 80)............................5-59

1.3.32 Equipment Error Code Indication (Maintenance mode 82).........................5-72

1.3.33 Output of Transmission Log to the Telephone Line

(Maintenance mode 87)..............................................................................5-72

1.3.34 Assurance Mode Switch Setting (Maintenance mode 88) ..........................5-73

1.3.35 Printout of Block Pattern (Ink tank model / Simple Ink cartridge model only)

(Maintenance mode 89)..............................................................................5-82

2 OTHER SERVICE FUNCTIONS ..................................................................................5-83

2.1 Displaying the Firmware Version.........................................................................5-83

2.2 Moving the Head/Carriage Unit...........................................................................5-83

2.3 Retrieving the Equipment Log Information..........................................................5-84

2.4 Special purge (SPP) < Ink tank model only >......................................................5-85

CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS........................................6-1

CHAPTER 7 PERIODICAL MAINTENANCE .....................................................................7-1

1 PERIODICAL REPLACEMENT PARTS........................................................................7-1

APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1

APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1

APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1

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SAFETY INFORMATION

WARNING

CAUTION

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of machine functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Prohibition icons indicate actions that must not be performed.

This icon indicates that flammable sprays must not be used.

This icon indicates that organic solvents such as alcohol and liquids must not be used.

Electrical Hazard icons alert you to possible electrical shocks.

Fire Hazard icons alert you to the possibility of fire.

Italics

Italicized typeface emphasizes an important point or refers you to a related topic.

NOTE

The illustrations in this guide show MFC-J6930DW.

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 To use the machine safely

WARNING

ELECTRICAL HAZARDS

Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could create an electrical short, which may create the risk of a fire.

There are high-voltage electrodes inside the machine. Before you access the inside of the machine, including for routine maintenance such as cleaning, make sure you have unplugged the power cord from the AC power outlet, as well as any telephone/RJ-11 or Ethernet/RJ-45 cables from the machine. DO NOT push objects of any kind into this machine through slots or openings in the cabinet, as they may touch dangerous voltage points or short out parts.

DO NOT handle the plug with wet hands.

Always make sure the plug is fully inserted.

Unplug the power plug regularly to clean it. Use a dry cloth to clean the root of the plug blades and between the blades. If the power plug is plugged into the outlet over a lon g period, dust accumulates around the plug blades, which may cause a short circuit, resulting in a fire.

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DO NOT take apart or attempt to convert the machine. This may create a risk of fire or electrical shock. Such conduct may also be punished by the law.

If the machine has been dropped or the casing has been damaged, there may be the possibility of an electrical shock. Unplug the machine from the AC power outlet.

DO NOT drop any metallic hardware or any type of liquid on the power plug of the machine. It may cause an electrical shock or a fire.

If water, other liquids, or metal objects get inside the machine, immediately unplug the machine from the AC power outlet.

This machine should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what kind of power source you have, contact a qualified electrician.

Power Cord Safety:

- DO NOT pull on the middle of the AC power cord; pulling on the middle may cause the cord to separate from the plug. Doing this might cause an electrical shock.

- DO NOT allow anything to rest on the power cord.

- DO NOT place this machine where people can walk on the cord.

- DO NOT place this machine in a position where the cord is stretched or strained, as it may become worn or frayed.

- DO NOT use the machine or handle the cord if the cord has become worn or frayed. If unplugging your machine, DO NOT touch the damaged/frayed part.

DO NOT use this machine during an thunderstorm.

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

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FIRE HAZARDS Failure to follow the warnings in this section may create the risk of a fire.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or out side of the machine. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

DO NOT use the machine near any medical electrical equipment. The radio wave emitted from the machine may affect medical electrical equipment and cause a malfunction, which may result in accident or injury.

For users with pacemakers This machine generates a weak magnetic field. If you feel anything wrong with the opera-

tion of your pacemakers when near the machine, move away from the machine and consult a doctor immediately.

If the machine becomes unusually hot, releases smoke, generates any strong smells, or if you accidentally spill any liquid on it, immediately unplug the machine from the AC power outlet.

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CAUTION

Wait until pages have exited the machine before picking them up. Failure to do this may cause injury to your fingers by trapping them in a roller.

DO NOT put your hand or any foreign objects into the ink insertion slot. Doing this may cause injury.

If the trays have been expanded to hold large p aper such as Ledger, A3, Legal or Folio size paper, place the machine on a flat surface that can support both the machine and the trays. When the trays are expanded, they will protrude from the machine. Therefore, if someone hits the trays, the machine could fall and cause injury.

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

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When changing the tray size from the Ledger , A3 , Legal or Folio size to the original size, be careful not to pinch your fingers in the gaps or slots in the bottom of the tra y. It may cause injury to you.

Be careful not to put your fingers in the areas shown in the illustrations. It may cause injury to you.

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To prevent possible injuries, at least two people should lift the machine. One person should hold the front of the machine, and one person should hold the back, as shown in the illustration below. Carry the machine by sliding your hands into the handhold indentations located on each side of the machine. Be careful not to trap your fingers when you put the machine down.

DO NOT carry the machine by holding the lower tray when it is installed. The lower tray could fall and cause injury to you.

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DO NOT carry the machine by holding the areas shown in the illustrations. Doing this may cause the machine to slip out of your hands and may result in injury.

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When carrying the machine, remove the trays if they have been expanded to ho ld large paper such as Ledger, A3, Legal or Folio size paper. The weight of the pape r could cause the trays to fall and cause injury to you.

If the ink contacts your skin or gets into your eye or mouth, please follow these steps immediately:

- If your skin comes into contact with the ink, wash your skin with water and soap immediately.

- If the ink gets into your eye, rinse it with water immediately. If left as is, it may cause redness or mild inflammation of the eye. In case of any abnormality, consult with your doctor.

- If the ink gets into your mouth, spit it out, rinse your mouth, and consult your doctor immediately.

- Be careful not to get the ink in your eye when replacing the ink cartridge or refilling ink.

- Keep the ink cartridge or ink bottles out of the reach of children.

- DO NOT shake the ink cartridge. The ink may leak out if the cartridge is shaken or twirled.

- DO NOT take apart the ink cartridge. The cartridge can not be used if it is t a ken apart. The ink may get in your eye or make contact with your skin if you t ake apart the cartridge.

When multiple devices, including this machine, are connected to a compute r usin g USB cables, you may feel an electrical charge when you touch meta l part s of the machine. Avoi d touching them.

IMPORTANT

- Disruption of power can wipe out information in the machine's memory.

- If the machine does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage.

- DO NOT connect your machine to an AC power outlet controlled by wall switches, automatic timers or to the same circuit as a large appliance, such as an air conditioner, copier, shredder, or other eq uipment that requires a significant amount of electricity to operate. Operating this machine in conjunction with the other machine(s) could create an overvoltage, tripping your circuit breaker or blowing your fuse ; or migh t disr up t the po we r supply . Disruption of the power supply may delete information from the machine’s memory and repeated cycling of the power supply can damage the machine.

Confidential

Precautions for Troubleshooting and/or Disassembly/Assembly

Be sure to observe the following warnings and precautions to prevent any secondary troubles from happening by mishandling the machine during troubleshooting and/or disassembly/ assembly.



Precautions

Be sure to observe the following to prevent any secondary troubles from happening duri ng troubleshooting and/or disassembly/assembly.

(1) Power cord must be removed from their outlet s befo re st arting any remo val of covers and

PCBs, adjustments and conductivity test using a tester. (2) Be careful not to lose screws, washers, or other parts. (3) Apply grease to the points specified in (4) When using soldering irons and other heat-generating tools, take care not to damage the

plastic parts such as wires, PCBs, and covers. (5) When disconnecting the connectors, hold the connector housings. Do not pull the lead wires. (6) After disconnecting flat cables, check that each cable is not damaged at its end or

shortcircuited. (7) When connecting flat cables, do not insert them at an angle. After insertion, check again

that the cables are not at an angle. (8) When connecting or disconnecting harnesses, hold the connector bodies not the cables.

If the connector has a lock, always unlock it. (9) After repairs, check not only the repaired portion but also that the harnesses are routed

properly. Also check that the other related portions function properly. (10)Static electricity charged in your body may damage electronic parts.

Before handling the PCBs, touch a metal portion of the machine to discharge static

electricity charged in your body. When transporting PCBs, be sure to wrap them in

conductive sheets.

When replacing the PCBs, put on a grounding wrist band and perform the job on a

conductive mat.

Also take care not to touch the conductor sections on the flat cables. (11) Once the head/carriage unit prints, it will start head locking operation after five seconds

from the end of printing. The head locking operation will take five to ten seconds. NEVER

unplug the power cord before the machine completes the head locking operation; doing

so will make the head/carriage unit unusable and require replacement with a new head/

carriage unit. When you receive the machine from the user or when you pack it for

sending it back to the user, check the head locking state. (12)If ink gets on your skin or gets into your eyes or mouth, you need the following treatment.

- If ink gets on your skin, wash it off immediately with soap and water.

Chapter 3.

- If ink gets into your eyes, flush them immediately and thoroughly with water. If left untreated, the eyes may become bloodshot or mildly inflamed. If you feel any discomfort, consult a doctor immediately.

- If ink gets into your mouth, immediately spit it out and consult a doctor.

(13)Be sure to observe the warnings. (14)After completion of reassembly, it is recommended that the dielectric voltage withstand

test and continuity test be conducted.

(15) After repairing the defective section, be sure to check again if the repaired section works

correctly.

Confidential

(16)Before packing the machine for sending it back to the user after repairs, be sure to clean

Cleaner stick

Flushing guide

Flushing base

the flushing guide with a cleaner stick as shown below to prevent ink splashing during transportation.

Confidential

CHAPTER 1 SPECIFICATIONS

This chapter lists the specifications of each model, which enables you to make a comparison of different models.

1GENERAL

1.1 General

Model

Print Head

Minimum Droplet Size

Scanning Method

CPU Speed 576 MHz Backup

Clock

HL-J6000DW/

J6100DW

BHS13plus

Head

BK/C/M/Y:

420/420/420/

420 nozzles

BK: 4 pl

CMY: 1.5 pl

HL-T4000DW

BHM17HT

Head

BK/C/M/Y:

420/420/420/

420 nozzles

BK: 3 pl

CMY: 1.5 pl

N/A CIS

MFC-J3530DW/J3930DW/J6530DW/J6535DW/J6545DW/

J6730DW/J6930DW/J6935DW/J6945DW/J6947DW

BHS13plus Head

BK/C/M/Y: 420/420/420/420 nozzles

Yes (Up to 1 hour)

1.2 Media Specification

Model HL-J6000DW HL-J6100DW HL-T4000DW

N/A

, LGL, Folio, A4, LTR, EXE, A5,

N/A

Standard Tray

Lower Tray

3rd Tray

Media Sizes

*1 *2

Manual Feed Slot

MP Tray

Duplex Print

ADF (width/length) N/A Scanner Glass

(width/length)

Only for Taiwan/China Only for China

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, LGR, B4 (JIS)*1, LGL, Folio, A5, B6 (JIS)*1, A6, Photo (102 x 152 mm/4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal, 16K (195 x 270 mm)

<Landscape> A4, LTR <Portrait> A3, LGR, LGL, Folio, Mexico Legal, India Legal

<Landscape> A4, LTR

N/A

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, LGR, B4 (JIS)*1, LGL, Folio, A5, B6 (JIS)*1, A6, Photo (102 x 152 mm/4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270

mm) <PC Print> A3, LGR, B4(JIS)

B5(JIS)

, B6(JIS)*1, Mexico Legal, India Legal, 16K (195x270mm)

<Portrait> A3, LGR, LGL, Folio, Mexico Legal, India Legal

BK: 4 pl

CMY: 1.5 pl

MFC-

T4500DW

BHM17HT

Head

BK/C/M/Y:

420/420/420/

420 nozzles

BK: 3 pl

CMY: 1.5 pl

N/A

1-1

Confidential

Media Sizes

Model MFC-J3530DW MFC-J3930DW MFC-J6530DW MFC-J6535DW

Standard Tray

<Landscape> A4, LTR <Portrait> A3, LGR,

Lower Tray N/A

B4 (JIS)*1, LGL, Folio,

N/A Mexico Legal, India Legal

3rd Tray

Manual Feed Slot

MP Tray

Duplex Print

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, LGR,

B4 (JIS)

, LGL, Folio,

A5, B6 (JIS)

, A6, Photo (102 x 152 mm/ 4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

N/A

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal,16K (195 x 270

mm)

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, LGR,

B4 (JIS) A5, B6 (JIS)

, LGL, Folio,

Photo (102 x 152 mm/ 4 x 6"), Index card

N/A

(127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270 mm)

<PC Print> A3, LGR, B4 (JIS)

, LGL, Folio, A4, LTR, EXE, A5, B5 (JIS)*1, B6 (JIS)*1, Mexico

Legal, India Legal, 16K (195 x 270 mm)

, A6,

N/A

<Landscape> A4, LTR, EXE, <Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/ 4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal

N/A

<Landscape> A4, LTR, EXE <Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/ 4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal

<Copy> A3, LGR, LGL, Folio, A4, LTR, EXE*3, A5, Mexico Legal, India Legal

ADF (width/length) 105/148 mm to 297/431.8 mm (4.1/5.8" to 11.7/17.0") Scanner Glass

(width/length)

up to 297/431.8 mm (up to 11.7/17.0")

Only for Hong Kong/Taiwan/China

Only for China

Only for US area

1-2

Confidential

Media Sizes

Model MFC-J6545DW MFC-J6730DW MFC-J6930DW MFC-J6935DW

<Landscape> A4, LTR, EXE

Standard Tray

Lower Tray

3rd Tray

Manual Feed Slot

MP Tray

Duplex Print

ADF (width/length) 105/148 mm to 297/431.8 mm (4.1/5.8" to 11.7/17.0") Scanner Glass

(width/length)

<Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal

N/A

<Landscape> A4, LTR, EXE <Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/ 4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal

<PC Print> A3, LGR, LGL, Folio, A4, LTR, EXE, A5, Mexico Legal, India Legal <Copy> A3, LGR, LGL, Folio, A4, LTR, EXE

<Landscape> A4, LTR <Portrait> A3, LGR, LGL, Folio, Mexico Legal, India Legal

N/A

<Landscape> A4, LTR, EXE, <Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/ 4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/

3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal

<Landscape> A4, LTR, EXE <Portrait> A3, LGR, LGL, Folio, A5, A6, Photo (102 x 152 mm/4 x 6"), Index card (127 x 203

N/A

up to 297/431.8 mm (up to 11.7/17.0")

mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal

, A5, Mexico Legal, India Legal

N/A

Only for US area

1-3

Confidential

Media Sizes

Model MFC-J6945DW MFC-J6947DW MFC-T4500DW

<Landscape> A4, LTR, EXE, B5 (JIS)

<Portrait> A3, LGR, B4 (JIS)*1, LGL, Folio, A5, B6 (JIS)*1, A6, Photo

Standard Tray

(102 x 152 mm/4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal, 16K (195 x 270 mm)

<Landscape> A4, LTR

Lower Tray

<Portrait> A3, LGR, LGL, Folio, Mexico Legal,

N/A

India Legal

<Landscape> A4, LTR

3rd Tray

N/A

<Portrait> A3, LGR, LGL, Folio, Mexico

N/A

Legal, India Legal

Manual Feed Slot

<Landscape> A4, LTR, EXE, B5 (JIS)

N/A

<Portrait> A3, LGR, B4 (JIS)*1, LGL, Folio, A5, B6 (JIS)*1, A6, Photo

MP Tray

Duplex Print

(102 x 152 mm/4 x 6"), Index card (127 x 203 mm/5 x 8"), Photo-L (89 x 127 mm/3.5 x 5"), Photo-2L (127 x 178 mm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270

mm) <PC Print> A3, LGR, B4 (JIS)

, B6 (JIS)*1, Mexico Legal, India Legal, 16K (195 x 270 mm)

(JIS)

, LGL, Folio, A4, LTR, EXE, A5, B5

<Copy> A3, LGR, LGL, Folio, A4, LTR, EXE*3, A5, Mexico Legal, India Legal

ADF (width/length) 105/148 mm to 297/431.8 mm (4.1/5.8" to 11.7/17.0") Scanner Glass

(width/length)

up to 297/431.8 mm (up to 11.7/17.0")

Only for Taiwan/China

Only for China

Only for US area

1-4

Confidential

Media Weights

Media Types

Media Weights

Media Types

Model HL-J6000DW HL-J6100DW HL-T4000DW

Standard Tray 64-220 g/m

Lower Tray 64-120 g/m

3rd Tray

N/A

(17-32 lb.) N/A

Manual Feed Slot MP Tray 64-220 g/m Duplex Print 64-120 g/m ADF

(17-58 lb.)

64-120 g/m

(17-32 lb.)

N/A

(17-58 lb.)

(17-32 lb.)

N/A

Standard Tray Plain, Inkjet, Glossy, Recycled Lower Tray Plain, Recycled 3rd Tray

N/A Plain, Recycled N/A

Manual Feed Slot

N/A

MP Tray Plain, Inkjet, Glossy, Recycled Duplex Print Plain, Recycled ADF

N/A

Model MFC-J3530DW MFC-J3930DW MFC-J6530DW MFC-J6535DW

(17-58 lb.)

N/A

(17-32 lb.)

(17-24 lb.)

64-220 g/m

(17-58 lb.)

N/A

64-220 g/m

(17-58 lb.)

Standard Tray 64-220 g/m

Lower Tray

N/A

64-120 g/m

(17-32 lb.)

3rd Tray

N/A

64-220 g/m

(17-58 lb.)

Manual Feed Slot

MP Tray

64-220 g/m

(17-58 lb.)

Duplex Print 64-120 g/m ADF 64-90 g/m Standard Tray Plain, Inkjet, Glossy, Recycled Lower Tray 3rd Tray

Manual Feed Slot

MP Tray

N/A Plain, Recycled N/A

N/A

Plain, Inkjet, Glossy,

Recycled

N/A

Plain, Inkjet, Glossy,

Recycled

Plain, Inkjet, Glossy,

Recycled

N/A

Plain, Inkjet, Glossy,

Recycled Duplex Print Plain, Recycled ADF Plain, Recycled

1-5

Confidential

Media Weights

Media Types

Model MFC-J6545DW MFC-J6730DW MFC-J6930DW MFC-J6935DW

(17-58 lb.)

N/A

(17-32 lb.)

(17-24 lb.)

N/A

64-220 g/m

(17-58 lb.)

Standard Tray 64-220 g/m Lower Tray

N/A 64-120 g/m2 (17-32 lb.)

3rd Tray

Manual Feed Slot

MP Tray

N/A

64-220 g/m

(17-58 lb.)

64-220 g/m

(17-58 lb.)

N/A

Duplex Print 64-120 g/m ADF 64-90 g/m Standard Tray Plain, Inkjet, Glossy, Recycled Lower Tray 3rd Tray

Manual Feed Slot

MP Tray

N/A Plain, Recycled

N/A

Plain, Inkjet, Glossy,

Recycled

Plain, Inkjet, Glossy,

Recycled

N/A Plain, Inkjet, Glossy, Recycled

N/A

Duplex Print Plain, Recycled ADF Plain, Recycled

Media Weights

Media Types

Model MFC-J6945DW MFC-J6947DW MFC-T4500DW

Standard Tray 64-220 g/m

Lower Tray 64-120 g/m

3rd Tray

N/A

(17-32 lb.) N/A

Manual Feed Slot MP Tray 64-220 g/m Duplex Print 64-120 g/m ADF 64-90 g/m

(17-58 lb.)

64-120 g/m

(17-32 lb.)

N/A

(17-58 lb.)

(17-32 lb.)

(17-24 lb.)

N/A

Standard Tray Plain, Inkjet, Glossy, Recycled Lower Tray Plain, Recycled 3rd Tray

N/A Plain, Recycled N/A

Manual Feed Slot

N/A

MP Tray Plain, Inkjet, Glossy, Recycled Duplex Print Plain, Recycled ADF Plain, Recycled

1-6

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1.3 Paper Handling

Model

Standard Tray 250 (80 g/m Lower Tray 250 (80 g/m

Paper Input (sheets)

3rd Tray Manual Feed Slot MP Tray 100 (80 g/m ADF

Output Paper Capacity (sheets)

Auto Paper Low Detection

Document Scan Size Sensor

Model

Standard Tray 250 (80 g/m Lower Tray 3rd Tray

Paper Input (sheets)

Manual Feed Slot

MP Tray

ADF

Output Paper Capacity (sheets)

Auto Paper Low Detection Document Scan Size Sensor

HL-J6000DW HL-J6100DW HL-T4000DW

)

) N/A

N/A 250 (80 g/m2) N/A

N/A

)

N/A

100 (Up to A4/LTR, 80 g/m

Standard Tray /

Lower Tray

Lower Tray / 3rd Tray

), 50 (Over A4/LTR, 80 g/m2)

Standard Tray /

N/A

MFC-J3530DW MFC-J3930DW MFC-J6530DW MFC-J6535DW

)

N/A 250 (80 g/m2) N/A

N/A

1 (Plain: 120 g/m

Glossy:

thickness 0.25 mm)

N/A

1 (Plain: 120 g/m

Glossy:

thickness 0.25 mm)

N/A

N/A 100 (80 g/m2) N/A 100 (80 g/m2)

50 (80 g/m

) (face up)

*sort copy up to 30

50 (80 g/m

) (face up)

100 (Up to A4/LTR, 80 g/m

50 (80 g/m

*sort copy up to 30

), 50 (Over A4/LTR, 80 g/m2)

) (face up)

N/A

Yes

Model

MFC-J6545DW MFC-J6730DW MFC-J6930DW MFC-J6935DW Standard Tray 250 (80 g/m Lower Tray

N/A 250 (80 g/m2)

3rd Tray

Paper Input (sheets)

Manual Feed Slot

N/A

MP Tray 100 (80 g/m

ADF

Output Paper Capacity (sheets)

Auto Paper Low Detection Document Scan Size Sensor Yes

)

N/A

1 (Plain: 120 g/m

Glossy:

thickness 0.25 mm)

) N/A 100 (80 g/m2)

50 (80 g/m

*sort copy up to 30

) (face up)

100 (Up to A4/LTR, 80 g/m

50 (80 g/m

), 50 (Over A4/LTR, 80 g/m2)

N/A

) (face up)

Standard Tray /

Lower Tray

Yes

1-7

Confidential

Model

Standard Tray 250 (80 g/m Lower Tray 250 (80 g/m

Paper Input (sheets)

Output Paper Capacity (sheets)

Auto Paper Low Detection

Document Scan Size Sensor Yes

3rd Tray Manual Feed Slot MP Tray 100 (80 g/m

ADF 50 (80 g/m

MFC-J6945DW MFC-J6947DW MFC-T4500DW

N/A 250 (80 g/m2) N/A

100 (Up to A4/LTR, 80 g/m

Standard Tray /

Lower Tray

1.4 LCD Panel

)

) N/A

N/A

)

) (face up)

), 50 (Over A4/LTR, 80 g/m2)

Standard Tray /

Lower Tray / 3rd Tray

50 (80 g/m

*sort copy up to 30

) (face up)

N/A

Model

Type & Size 2.7 inch TFT 3.7 inch TFT

LCD

Touch-Panel Yes

HL-J6000DW/J6100DW/T4000DW

MFC-J3530DW/J6530DW/J6730DW/T4500DW

MFC-J3930DW/J6535DW/J6545DW/J6930DW/

J6935DW/J6945DW/J6947DW

1.5 Memory

Model

Memory Capacity (physical: Mbytes)

Memory Backup (with Flash memory)

HL-J6000DW/

J6100DW

512 MB 128 MB 128 MB 256 MB 512 MB

HL-T4000DW

N/A Yes

MFC-J3530DW/J6530DW/

J6535DW/J6545DW/

J6730DW/T4500DW

MFC-J3930DW/

J6930DW

MFC-J6935DW/

J6945DW/

J6947DW

1-8

Confidential

1.6 Interface

HL-J6000DW/J6100DW

Model

Host Interface Hi-Speed USB 2.0 LAN

Wireless LAN NFC

PictBridge USB flash memory

Memory Stick Duo Memory Stick

Extended High Capacity

Memory Stick Pro/Pro Duo/Micro

Acceptable Media Cards

SD Memory Card SDHC Memory Card SDXC Memory Card MultiMedia Card MultiMedia Card plus MultiMedia Card

mobile

MFC-J3930DW/J6930DW/J6935DW/

J6945DW/J6947DW

Yes

MFC-J3530DW/J6530DW/J6535DW/

J6545DW/J6730DW/T4500DW

Yes Yes

N/A Yes

N/A

N/A N/A

N/A N/A N/A N/A

N/A

HL-T4000DW

N/A

1.7 Others

Model HL-J6000DW HL-J6100DW HL-T4000DW

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dBA

Machine Dimensions

Machine Weight 19.5 kg (43.0 lb) 23.2 kg (51.1 lb)

As for Taiwan, refer to US area

US area Europe 21/5.5/0.9/0.04 w Asia/Oceania China N/A 20/5.0/1.2/0.04 w

W575 x D477 x

H379 mm

(W22.6 x D18.8 x

H14.9 inch)

10-35 (20-33) degrees centigrade

20-80 (20-80) %

N/A 19/4.5/1.2/0.04 w

N/A 20/5.0/1.2/0.04 w

W575 x D477 x

H449 mm

(W22.6 x D18.8 x

H17.7 inch)

N/A

W575 x D477 x

H310 mm

(W22.6 x D18.8 x

H12.2 inch)

16.0 kg (35.3 lb) (For US area)

16.1 kg (35.5 lb)

(Except for US area)

1-9

Confidential

Model MFC-J3530DW MFC-J3930DW MFC-J6530DW MFC-J6535DW

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dBA

Machine Dimensions

Machine Weight 19.6 kg (43.2 lb) 23.6 kg (52.0 lb)

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dBA

Machine Dimensions

Machine Weight 20.1 kg (44.3 lb) 23.0 kg (50.7 lb)

US area Europe 27/6.0/1.6/0.04 w 29/6.5/1.7/0.04 w 27/6.0/1.6/0.04 w Asia/Oceania 27/6.0/1.6/0.04 w 29/6.5/1.7/0.04 w China 27/6.0/1.6/0.04 w 29/6.5/1.7/0.04 w

W575 x D477 x

H305 mm

(W22.6 x D18.8 x

H12.0 inch)

Model MFC-J6545DW MFC-J6730DW MFC-J6930DW MFC-J6935DW

US area 27/5.5/1.5/0.04 w 28/6.0/1.6/0.04 w 28/5.5/1.6/0.04 w 29/6.0/1.6/0.04 w Europe Asia/Oceania China

N/A 28/6.0/1.6/0.04 w 29/6.5/1.7/0.04 w

W575 x D477 x

H310 mm

(W22.6 x D18.8 x

H12.2 inch)

N/A 27/5.5/1.4/0.04 w 27/5.5/1.5/0.04 w

N/A 29/6.5/1.7/0.04 w

10-35 (20-33) degrees centigrade

20-80 (20-80) %

W575 x D477 x

H374.5 mm

(W22.6 x D18.8 x

H14.7 inch)

10-35 (20-33) degrees centigrade

20-80 (20-80) %

N/A

W575 x D477 x H374.5 mm

(W22.6 x D18.8 x H14.7 inch)

27/6.0/1.6/0.04 w N/A

N/A

W575 x D477 x H305 mm

(W22.6 x D18.8 x H12.0 inch)

19.4 kg (42.8 lb) (For US area)

19.6 kg (43.2 lb)

(Except for US area)

23.4 kg (51.6 lb) (For US area)

23.6 kg (52.0 lb)

(Except for US area)

19.9 kg (43.9 lb)

23.5 kg (51.8 lb) (For US area)

23.7 kg (52.2 lb)

(Except for US area)

N/A

As for Taiwan, refer to MFC-J6930DW for US area

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Model MFC-J6945DW MFC-J6947DW MFC-T4500DW

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dBA

Machine Dimensions

Machine Weight

As for Taiwan, refer to US area

As for Argentina and Chile, refer to Asia/Oceania

US area 29/6.0/1.5/0.04 w Europe 29/6.5/1.6/0.04 w N/A Asia/Oceania 29/6.5/1.6/0.04 w China N/A 28/6.0/1.5/0.04 w

W575 x D477 x

H379 mm

(W22.6 x D18.8 x

H14.9 inch)

24.1 kg (53.1 lb) (For US area)

24.2 kg (53.4 lb)

(Except for US area)

10-35 (20-33) degrees centigrade

20-80 (20-80) %

N/A 27/5.0/1.4/0.04 w

N/A 28/6.0/1.5/0.04 w

W575 x D477 x

H449 mm

(W22.6 x D18.8 x

H17.7 inch)

27.9 kg (61.5 lb)

W575 x D477 x

H310 mm

(W22.6 x D18.8 x

H12.2 inch)

20.4 kg (45.0 lb) (For US area)

20.5 kg (45.2 lb)

(Except for US area)

2FAX

HL-J6000DW/

Model

Modem Speed (bps) Transmission Speed N/A ITU-T Group N/A

Document

COLOR FAX

(Send/Receive) Memory

(Send/Receive)

J6100DW/

T4000DW

N/A

MFC-J3530DW/J3930DW/J6530DW/J6535DW/J6545DW/

J6730DW/J6930DW/J6935DW/J6945DW/J6947DW

33,600 (FAX)

Approx. 3 sec (ITU-T Test Chart #1, MMR)

Super G3

Yes/Yes (ITU-T color FAX)

N/A

3 PRINTER

Model All models

Print Speed ESAT (mono/color) (based on ISO/IEC 24734)

Draft Print Speed (mono/color) * Paper feeding time is included.

Resolution (horizontal x vertical) Up to 1,200 x 4,800 dpi Auto Duplex Print Yes (Up to A3/LGR)

22/20 ipm

35/27 ppm

MFC-

T4500DW

N/A

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4COPY

Model

Copy Speed ESAT (based on ISO/IEC 24735) (mono/color)

Copy Speed FCOT (based on ISO/ IEC 24735 Annex D)

Resolution (horizontal x vertical)

Auto Duplex Copy

Mono

Color

5 SCANNER

HL-J6000DW/

J6100DW/

T4000DW

N/A 12/9 ipm 15/11 ipm

N/A 6/6 sec

N/A

MFC-J3530DW/

J6530DW/ J6535DW/

J6730DW

Scan: Max. 600 x 600 dpi (FB)/Max. 300 x 600 dpi (ADF)

N/A Yes N/A Yes

MFC-J3930DW/

J6930DW/

J6935DW

Print: Max. 1,200 x 4,800 dpi

Scan: Max. 600 x 600 dpi (FB/ADF)

Print: Max. 1,200 x 4,800 dpi

MFC-J6545DW/

T4500DW

MFC-J6945DW/

J6947DW

Model

Scan speed (Mono/Color) Multiple sheets (based on ISO/ IEC17991)

Scan speed (Duplex) (Mono/Color) Multiple sheets (based on ISO/ IEC17991)

Resolution (horizontal x vertical)

Optical

Interpolated

HL-J6000DW/

J6100DW/

T4000DW

N/A

MFC-J3530DW/J6530DW/

J6535DW/J6545DW/J6730DW/

T4500DW

A4 portrait: 18/18 ipm

A4 landscape: 11/11 ipm

A3: 8/8 ipm

N/A

FB: 1,200 x 2,400 dpi (Mono) / 1,200 x 1,200 dpi (Color)

ADF: 600 x 600 dpi (Mono) / 300 x 600 dpi (Color)

For Windows Vista/7/8/8.1/10,

up to 19,200 x 19,200 dpi with Scanner Utility

MFC-J3930DW/J6930DW/

J6935DW/J6945DW/J6947DW

A4 portrait: 36/36 ipm

A4 landscape: 22/22 ipm

A3: 16/16 ipm

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6 SOFTWARE

Model

Driver Support OS Version

HL-J6000DW/J6100DW/T4000DW

MFC-J6545DW/J6945DW/J6947DW/T4500DW Windows Macintosh OS X v10.11.6, macOS v10.12.x/10.13.x OS X v10.9.5/10.10.x/10.11.x

Server 2008/2008 R2/2012/2012 R2/2016

Windows 7 SP1/8/8.1/10

MFC-J3530DW/J3930DW/J6530DW/J6535DW/

J6730DW/J6930DW/J6935DW

Windows Vista/7/8/8.1/10

Windows Server 2008/2008 R2/2012/2012 R2

7NETWORK

7.1 Network

Model

Internet FAX (Firmware) (versionT37)

HL-J6000DW/J6100DW/T4000DW

MFC-J6545DW/T4500DW

N/A Yes (Download) Yes

7.2 Wired

Model

Model Name (Ethernet) Embedded (NC-420h) Embedded (NC-380h) Network Connection (Ethernet) Ethernet 10/100BASE-TX Auto Negotiation

HL-J6000DW/J6100DW/T4000DW

MFC-J6545DW/J6945DW/J6947DW/

T4500DW

MFC-J3530DW/J3930DW/J6530DW/

J6535DW/J6730DW/J6930DW/J6935DW

MFC-J3530DW/J3930DW/J6530DW/

J6535DW/J6730DW/J6930DW/J6935DW

MFC-J6945DW/

J6947DW

7.3 Wireless

Model

Model Name (Wireless) Embedded (NC-430w) Embedded (NC-390w) Network Connection

(Wireless) Wireless Security

AOSS

Setup Support Utility

WPS (Wifi Protected Setup)

HL-J6000DW/J6100DW/T4000DW

MFC-J6545DW/J6945DW/J6947DW/

T4500DW

IEEE 802.11b/g/n (Infrastructure) IEEE 802.11g/n (Wi-Fi Direct)

WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (TKIP/AES)

* Wi-Fi Direct supports WPA2-PSK (AES) only

MFC-J3530DW/J3930DW/J6530DW/

J6535DW/J6730DW/J6930DW/J6935DW

N/A

Yes

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8 SUPPLIES/OPTIONS

Model

Bundled Cartridge

(BK/CL) Ink Cartridge Yield @ ISO pattern (Pages)

Ink Bottle Yield @ ISO pattern (Pages)

Storage Condition of Ink Cartridge

Supply High Yield

Cartridge (BK/CL)

Supply Super High

Yield Cartridge

(BK/CL)

Bundled Bottle

(BK/CL)

Supply High Yield

Bottle (BK/CL)

HL-J6000DW/

J6100DW/

MFC-

J6947DW

2,250/975

3,000/1,500

6,000/5,000

N/A

(Temperature) Normal condition: -20 to 40°C (Humidity) Normal condition: 20 to 80% * At the temperature of 40 to 50°C and the humidity of 80 to 95%: Up to 5 days * At the temperature of 40 to 60°C and the humidity of Non control condition: Up to 5 days

HL-

T4000DW/

MFC-

T4500DW

N/A

N/A 3,000/1,500 6,000/5,000

5,850/

4,250

6,500/

5,000

MFC-J3530DW/

J3930DW/ J6530DW/ J6730DW/

J6930DW

357/357

(Except for China)

2,400/975

(For China)

550/550

(Except for China)

N/A (For China)

MFC-

J6535DW/

J6935DW

2,400/975

550/550

(For Europe)

N/A (Except

for Europe)

N/A

MFC-J6545DW/J6945DW

MFC-J6545DW/J6945DW:

4,000/3,700

(For U.S.A. and Canada)

2,250/975

(Except for U.S.A. and

Canada)

MFC-J6545DW XL:

1 set of 4,000/3,700 and

1 set of 5,100/3,750

3,000/1,500

9 SERVICE INFORMATION

Model All models Monthly Volume Up to 30,000 pages Machine Life 100,000 pages or 5 years MTBF (Mean Time Between Failures) 4,000 hours MTTR (Mean Time To Be Repaired) 30 minutes

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10 PAPER

10.1 Paper

Paper type and size for each operation

Usage

Paper Type Paper Size

Ledger Letter A3 A4 Legal Mexico legal India legal

Cut-Sheet

Cards

Envelopes

PDF Print is available only for HL-J6000DW/J6100DW, MFC-J6935DW/J6945DW/J6947DW.

Supported only in some countries.

Folio

16K Executive JIS B4 JIS B5 JIS B6 A5 A6

Photo Photo L Photo 2L Index Card

C5 Envelope DL Envelope Com-10 Monarch

11 x 17 in. (279.4 x 431.8 mm) 8 1/2 x 11 in. (215.9 x 279.4 mm)

11.7 x 16.5 in. (297 x 420 mm)

8.3 x 11.7 in. (210 x 297 mm) 8 1/2 x 14 in. (215.9 x 355.6 mm)

8.5 x 13.38 in. (215.9 x 339.85 mm)

8.46 x 13.58 in. (215 x 345 mm) 8 1/2 x 13 in. (215.9 x 330.2 mm)

7.7 x 10.6 in. (195 x 270 mm) 7 1/4 x 10 1/2 in. (184.1 x 266.7 mm)

10.1 x 14.3 in. (257 x 364 mm)

7.2 x 10.1 in. (182 x 257 mm)

5.04 x 7.17 in. (128 x 182 mm)

5.8 x 8.3 in. (148 x 210 mm)

4.1x 5.8 in. (105 x 148 mm) 4 x 6 in. (10 x 15 cm)

3 1/2 x 5 in. (9 x 13 cm) 5 x 7 in. (13 x 18 cm) 5 x 8 in. (13 x 20 cm)

6.4 x 9 in. (162 x 229 mm)

4.3 x 8.7 in. (110 x 220 mm) 4 1/8 x 9 1/2 in. (104.7 x 241.3 mm) 3 7/8 x 7 1/2 in. (98.4 x 190.5 mm)

Fax Copy

Yes Yes Yes Yes Yes Yes Yes Yes

---

Yes Yes Yes Yes Yes Yes Yes Yes

--Yes

---

--Yes Yes

Yes

---

Direct Print

JPEG

Yes Yes Yes Yes

---

--Yes

---

Yes Yes Yes Yes Yes Yes Yes Yes

--Yes

---

--Yes Yes

---

PDF

Printer

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes

Paper weight and thickness

Paper Type Weight Thickness

Plain Paper, Recycled Paper 17 to 32 lb (64 to 120 g/m

Cut-Sheet

Cards

Envelopes 20 to 25 lb (80 to 95 g/m

BP71 69 lb (260 g/m2) paper is specially designed for Brother inkjet machines.

Up to 12 mil (Up to 0.3 mm) for MP Tray.

Up to 58 lb (Up to 220 g/m2) for MP Tray.

Inkjet Paper 17 to 53 lb (64 to 200 g/m Glossy Paper Photo Card Index Card Up to 32 lb (Up to 120 g/m

*1,2

*1,2,3

Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) Up to 53 lb (Up to 200 g/m2) Up to 10 mil (Up to 0.25 mm)

1-15

) 3 to 6 mil (0.08 to 0.15 mm)

) 3 to 10 mil (0.08 to 0.25 mm)

) Up to 6 mil (Up to 0.15 mm)

) Up to 20 mil (Up to 0.52 mm)

Confidential

Paper capacity of the paper trays

Paper size Paper types No. of sheets

<Landscape> Letter, Executive, A4, JIS B5

Standard Tray

<Portrait> Ledger, A3, JIS B4 India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card,16K

<Landscape> Letter, A4

Lower Tray

<Portrait> Ledger, A3, JIS B4 Legal, Folio

<Landscape> Letter, Executive, A4, JIS B5

MP Tray

<Portrait> Ledger, A3, JIS B4 India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card,16K

<Landscape> Letter, Executive, A4, JIS B5

Manual Feed Slot

<Portrait> Ledger, A3, JIS B4 India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card,16K

<Landscape> Letter, A4

3rd Tray

<Portrait> Ledger, A3, JIS B4 Legal, Folio

Supported only in some countries.

When using plain paper 20 lb (80 g/m2).

MP tray is recommended for glossy paper.

, JIS B6*1, Legal, Mexico Legal,

, Legal, Mexico Legal, India

, JIS B6*1, Legal, Mexico Legal,

, Legal, Mexico Legal, India

Plain Paper, Recycled Paper 250

Inkjet Paper 20 Glossy Paper, Photo 20 Index Card 30

Envelopes 10

Plain Paper, Recycled Paper 250

Plain Paper, Recycled Paper 100

Inkjet Paper

Glossy Paper, Photo

20 (Up to Letter/A4) 5 (Over Letter/A4)

Index Card 50

Envelopes

20 (Up to Letter/A4) 5 (Over Letter/A4)

Plain Paper, Recycled Paper, Inkjet Paper, Glossy Paper,

Photo and Envelopes

Plain Paper, Recycled Paper 250

Recommended print media Brother paper

Paper Type Item

Premium Plus Glossy Photo

- Ledger

- Letter

- 4" x 6" Plain Inkjet

- Ledger

- A3 Plain

- A3 Glossy Photo

- A3 Inkjet (Matte)

- A4 Plain

- A4 Glossy Photo

- A4 Inkjet (Matte)

- 10 x 15 cm Glossy Photo

BP71GLGR BP71GLTR BP71GP20

BP60PLGR (U.S.A. only) BP60PA3 BP71GA3 BP60MA3 BP60PA BP71GA4 BP60MA BP71GP

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Handle and Use Print Media

Self-adhesive Double flaps

 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of the photo paper.

IMPORTANT

DO NOT use the following kinds of paper:

- Damaged, curled, wrinkled, or irregularly shaped

1: 0.08 in.(2mm) or greater curl may cause jams to occur.

- Extremely shiny or highly textured

- Paper that cannot be arranged uniformly when stacked

- Paper made with a short grain

DO NOT use envelopes that:

- Are loosely constructed

- Have windows

- Are embossed (have raised writing on them)

- Have clasps or staples

- Are pre-printed on the inside

- Are self-adhesive

- Have double flaps

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10.2 Unprintable Area

Cut-Sheet Paper Envelopes

The unprintable area depends on the settings in the applicatio n you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.

Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in. (12 mm) 0.12 in. (3 mm) 0.47 in. (12 mm) 0.12 in. (3 mm)

Top (1) Left (2) Bottom (3) Right (4)

Note: The Borderless print feature is not available for envelopes, 2-sided printing and some

paper sizes, such as Legal and Executive.

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CHAPTER 2 TROUBLESHOOTING

1 INTRODUCTION

This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with the machine. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems. However, those samples will help service personnel pinpoint and repair other defective elements if he/she analyzes and examines them well.

1.1 Precautions

For precautions in a check based on troubleshooting, see "Precautions for Troubleshooting and/or Disassembly/Assembly". (Refer to page: x)

1.2 Initial Check

Prior to proceeding to the troubleshooting procedures, make the following initial checks:

Environmental conditions

(1) The machine is placed on a flat, firm surface. (2) The machine is used in clean environment with temperature (10 to 35 degree-C)

and humidity (20 to 80 %.) (3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust. (4) The machine is transported in level.

Power requirements

(1) The power requirements described in label of the machine is supplied. Its variation

is within +/-10% of the rated voltage. (2) All cables and harnesses are firmly connected. (3) The fuses are not blown.

Recording paper

(1) A recommended type of paper is being used (refer to Chapter 1, Section 10 "PAPER") (2) The recording paper is not dampened.

Consumable Parts

(1) Ink cartridge (4 colors) is correctly set, or ink is properly refilled.

Head/carriage unit

(1) Repeat purge action (maintenance code 76) for a couple of times. (Refer to

Chapter 5, Section 1.3.28 "Purge Operation (Maintenance mode 76)".)

Others

(1) Low temperature

Motor may not run correctly due to excessive load for each drive in low

temperature environment. Warm the room temperature in such case.

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Confidential

Cleaning

WARNING

(1) Use a soft dry lint-free cloth.

WARNING

DO NOT use flammable solvent such as alcohol, benzine, thinner to clean the body of the machine. DO NOT use near by.

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Confidential

2OVERVIEW

* Duplex scanning models only

Document tray

Document pick-up roller

ADF separation pad

Document separation roller

Second side CIS unit *

Document feed roller 1

Document

Document scanning position actuator

First side CIS unit

Document ejection roller

ADF document width actuator ADF document detection actuator

feed roller 2

2.1 Cross-section Drawings

2.1.1 Document scanning

Fig. 2-1

2-3

Confidential

2.1.2 Printer part

MP tray ASSY

Registration

Paper feed roller

Head/carriage unit

Paper

Switchback

Control

Duplex paper

T1 paper

T1 bank

T3 paper

T2 bank ASSY

MP bank ASSY

MP paper pull-in roller

MP paper detection actuator

feed roller

ASSY

pull-in roller

roller

actuator

ejection roller

panel

ASSY

pull-in roller

T3 bank ASSY

3rd tray paper pull-in actuator

T2 paper pull-in roller

Intermediate roller

Fig. 2-2

2-4

Confidential

2.2 Document Feeding Path/Recording Paper Feeding Path

Document feeding path during ADF scanning

Feeding path from MP tray

Feeding path

during duplex-printing

from Paper tray#1

Feeding path from Paper tray#2

Feeding path from Paper tray#3

2.2.1 Document Feeding Path

Fig. 2-3

2.2.2 Recording Paper Feeding Path

Fig. 2-4

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Confidential

2.3 Parts Names and Functions

■ Document scanning and feeding

Parts Names Functions

ADF document detection actuator

This detects whether documents are set on the document tray.

ADF document width actuator Identify the document size.

Document pick-up roller

This pulls documents loaded in the document tray into the ADF.

Document separation roller ADF separation pad

This separates documents sent by the document pick-up roller in single sheet.

Document feed roller 1, 2 This feeds a document to the CIS unit.

Document scanning position actuator

This detects the leading edge and the ending edge of the document, adjusting the scanning position on the first side and second side.

This detects paper jamming in the ADF.

Document ejection roller This ejects the scanned document to the document

ejection tray.

■ Printing and paper feeding

Parts Names Functions

T1/T2 paper pull-in roller This feeds the recording paper from the paper tray

#1#2 to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating or stopped paper feed roller, and correct inclination of the paper.

Registration actuator This detects the leading edge of recording paper,

controlling the printing start position. This detect the leading edge/ending edge of recording paper, identifying the recording paper size. This detects paper jamming in the rear.

Paper feed roller This reverses the rotation or stops when correcting

inclination of the paper with the T1/T2 paper pull-in roller, the duplex paper feed roller and the intermediate roller. It feeds the recording paper to the printing start position after correction.

Paper ejection roller This feeds printed recording paper to the

switchback roller.

2-6

Confidential

Parts Names Functions

Switchback actuator This detects whether the printed recording papers

are ejected. This detects the ending edge of recording paper after printing the first side when duplex-printing, adjusting timing to reverse the switchback roller rotation. This detects paper jamming in the ejector.

Switchback roller

This ejects the recording paper to the output paper tray. During duplex-printing, after feeding some of the recording papers printed in the first side to the switchback roller, its rotation is reversed to feed the recording paper to the duplex-printing path.

Duplex paper feed roller During duplex-printing, this feeds the recording

paper that are fed in the duplex paper path to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the stopping paper feed roller, and corrects inclination of the paper.

MP paper pull-in roller This feeds the recording paper from the MP tray to

the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the stopping or reverse-rotating paper feed roller, and corrects inclination of the paper.

MP paper detection actuator This detects whether the recording paper are set

on the MP tray.

T3 paper pull-in roller This feeds the recording paper from the paper tray

#3 to the Intermediate roller. After the 3rd tray paper pull-in actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating or stopped intermediate roller, and corrects inclination of the paper.

Intermediate roller This feeds the recording paper from the T3 paper

pull-in roller to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating or stopped paper feed roller, and corrects inclination of the paper.

3rd tray paper pull-in actuator This detects the leading edge of recording paper

and switches drive from the T3 paper pull-in roller to intermediate roller.

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2.4 Block Diagram

Print Engine 1

PF Encoder Sensor PCB

Switchback Sensor PCB

T1 Detecon Sensor

T1 Paper Remaining Sensor PCB

T2 Detecon Sensor

T2 Paper Remaining Sensor PCB

MP Paper Detecon Sensor PCB

3rd Tray

ASF Motor Unit

ASF

Motor

ASF Encoder Sensor

T3 Paper Remaining Sensor PCB

3rd Tray Paper Pull-in Sensor PCB

T3 Detecon Sensor

Document Scanner Sensor

Print Engine 2

Paper Feed Motor

Carriage Motor

ASF Motor Unit

ASF

Motor

ASF Encoder Sensor PCB

Registraon Sensor PCB

Purge Cam Sensor PCB

Cap Cam Sensor PCB

ADF Unit

ADF Document Size Sensor

ADF Document Detecon Sensor/ADF Document Width SensorPCB

Document Scanning Posion Sensor PCB

ADF Cover Sensor

3rd Tray Relay PCB

Motor

Driver IC

Power Supply

PCB

AC line

ADF

Motor

AFE/

LED Driver

ADC

USB

Host

USB

Second Side CIS

Wireless LAN PCB

AFE/

LED Driver

ASIC

Serial

ROM

Ink Cartridge Cover Sensor

Scanner Unit

First Side CIS

Motor

EEPROM

DDR3

LAN

(MAC)

Serial

ROM

(Backup)

Control Panel ASSY

LCD

Touch

Panel

LCD PCB

Document Cover Sensor

FB Document Size Sensor

USB

LAN

(PHY)

AMP

Main PCB

Cerﬁ.

PNL9

NFC PCB

Panel PCB

OnOﬀ SW

Ethernet

Modem PCB

SDAA

Modem

Head/Carriage Unit

Print Head unit

Head IC ((COF)

Speaker

Head FPC

Head Thermistor

Carriage PCB

CR Encoder Sensor

Paper Width Sensor

INK Reﬁll ASSY

Regular Ink cartridge model

Ink Remaining Sensor Ink Cartridge Sensor PCB

Ink Remaining Sensor

Ink Cartridge Detecon Sensor

Thermistor

Humidity Sensor

Cerﬁcaon Chip PCB

Ink tank model

Ink Remaining Sensor PCB (BK)

PCB

MODULE

Tel line

Ext Tel line

Fig. 2-5

Simple Ink cartridge model

Cerﬁcaon Chip PCB

Ink Remaining Sensor PCB

Ink Cartridge Sensor PCB

Ink Cartridge Detecon Sensor

Thermistor

2-8

Confidential

2.5 Components

ADF unit

Document scanner unit

Upper cover

Harness cover

Head/carriage unit

Maintenance unit

Ink refill ASSY

Modem PCB

Main PCB

Wireless LAN

Ink cartridge

Control panel ASSY

Ink cartridge cover

Engine related

PCB ASSY

cover sensor ASSY

Paper tray

Paper tray ASSY #2/#3

Front cover L

Power supply

Registration sensor PCB ASSY

PF encoder

PF encoder sensor PCB

sensor harness

PCB ASSY

Lower power supply frame

Lower cover

Flushing box

Jam clear cover

FB stopper

MP tray ASSY

Edge cover

FFC separator

Main PCB frame

Switchback frame ASSY

Paper feed arm

parts

Output paper tray

Ink absorber box

Lower tray unit

ASSY

frame ASSY

(with Lower tray)

Ink absorber box (without

Lower tray)

(for Ink cartridge model)

Ink refill ASSY (for Ink tank model)

Tank case ASSY

ASSY #1

3rd tray unit

3rd tray relay PCB

Fig. 2-6

2-9

Confidential

3 ERROR INDICATION

To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors.

3.1 Error Code

Error

Code

0D00 Paper jam during duplex-printing

- The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.

0E00 Defective during duplex-printing

- Switchback sensor detects paper feed condition at out of specified timing during switchback.

1300 Defective during duplex-printing

- Registration sensor detects paper feed condition at out of specified timing during switchback.

1500 Paper jam during duplex ejecting

- Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper. (The registration sensor stays in the paper feeding condition during ejecting.)

1700 Recording paper size error (duplex-printing/duplex-copying)

- Paper width is narrower than 95.5 mm (detection by paper width sensor)

- Paper length is longer than 461.8 mm (detection by registration sensor)

- Paper length is shorter than 143.5 mm (detection by registration sensor)

1800 Paper jam during duplex-printing

- Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

2000 Cannot identify a black ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

2001 Cannot identify a yellow ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

2002 Cannot identify a cyan ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

2003 Cannot identify a magenta ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

Contents

Refer to

page:

2-25

2-26

2-27

2-28

2-10

Confidential

Error

Code

Contents

Refer to

page:

2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2400 Black ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2401 Yellow ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2402 Cyan ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2403 Magenta ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2500

2501

2502

2503

Cannot communicate with b

Cannot communicate with y

Cannot communicate with

lack

ellow

cyan

Cannot communicate with m

ink cartridge IC chip (ink cartridge side.)

agenta

ink cartridge IC chip (ink cartridge side.)

2600 Black ink cartridge reaches its replacement period.

Black ink reaches its refill period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2601 Yellow ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2602 Cyan ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2603 Magenta ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2700 Black ink cartridge will reach its replacement period.

Black ink will reach its refill period soon.

- After judging as no ink by the ink remaining sensor, ink discharged for less than specified times.

2-29

2-30

2-31

2-11

Confidential

Error

Code

2A00 No black ink cartridge loaded.

Contents

Refer to

page:

2-32

- Detected by the ink cartridge detection sensor.

2A01 No yellow ink cartridge loaded.

2-32

- Detected by the ink cartridge detection sensor.

2A02 No cyan ink cartridge loaded.

2-32

- Detected by the ink cartridge detection sensor.

2A03 No magenta ink cartridge loaded.

2-32

- Detected by the ink cartridge detection sensor.

2B00 Black ink cartridge ink remaining counter error 2-32

2B01 Yellow ink cartridge ink remaining counter error 2-32

2B02 Cyan ink cartridge ink remaining counter error 2-32

2B03 Magenta ink cartridge ink remaining counter error 2-32

2E00 Cannot communicate with ink cartridge IC chip (machine body side.) 2-33

2F00 Ink cartridge cover sensor detects opened cover state. 2-33

3000 Carriage does not move.

2-33

- Detected by the CR encoder sensor.

3100 Carriage cannot detect origin.

2-34

- Detected by the CR encoder sensor.

3200 Head capping is unable. 2-34

3500 Abnormal stop of head/carriage unit being driven

2-35

- Causes other than paper jam when ink is not discharging

3800 Abnormal stop of head/carriage unit being driven

2-35

- Caused by paper jam when ink is not discharging

3B00 Abnormal stop of head/carriage unit being driven

2-35

- Causes other than paper jam when ink is discharging

3C00 Abnormal stop of head/carriage unit being driven

2-36

- Caused by paper jam when ink is discharging

3E00 Defective occurs in the ASF motor, carriage motor or paper feed motor. 2-36

3F00 Carriage motor cannot stop. 2-37

4000 Casing internal thermistor defective

2-37

- Casing internal thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

4200 Head voltage does not turn OFF. 2-37

4300 Head thermistor defective

2-38

- Head thermistor detects -20 degree-C or less, or 80 degree-C or more when power is ON.

4400

Head driver IC detects abnormal temperature during operation or stand-by.

2-38

4600 Purge count or flushing count overflown. 2-38

4800 Head flat cable detected to be not correctly inserted. 2-38

4900 Head voltage does not raise. 2-39

4C00 ASIC thermistor error

2-39

- The ASIC thermistor detected a temperature of -21 degree-C or less, or 125 degree-C or greater, when the machine was turned on.

2-12

Confidential

Error

Code

Contents

Refer to

page:

4C01 Compound IC thermistor error

2-39

- The compound IC thermistor detected a temperature of -21 degree-C or less, or 125 degree-C or greater, when the machine was turned on.

4E00 Head voltage remains ON and does not turn OFF even after 15 minutes

2-39

have passed.

4F00 Head voltage drops too quick. 2-40

5000 The purge cam switch is not switching ON/OFF. 2-40

5200 Failed to detect the origin of the purge cam. 2-40

5A00 Abnormal stop of purge cam being driven 2-40

5B00

5D00 Excessive current protection activated for the head driver IC during purge

Pump of maintenance unit stopped abnormally during exhaustion/suction.

2-40

cam operation.

5E00 Excessive current protection activated for the head driver IC during pump

2-40

operation.

6700 T1 detection sensor detects no paper tray #1 state. 2-41

6701 T2 detection sensor detects no paper tray #2 state. 2-41

6702 T3 detection sensor detects no paper tray #3 state. 2-41

6F00 ASF motor cannot stop. 2-42

6F01 ASF encoder sensor cannot detect rotation of the ASF motor. 2-42

7000 Failed to detect ON/OFF of the purge cam. 2-42

7200

Failed to detect the origin of the purge cam.

2-42

7500 Cap cam cannot shift to head capping position. 2-42

7600 Cap cam cannot shift to head uncapping position. 2-42

7A00 Purge cam rotation error (capping CW) 2-42

7D00 Current protection activated for the cap driver IC. 2-42

7E00 Head property information not input. 2-42

8000 Recording paper size error (during FAX/list printing) (Only the models

2-43

with single tray) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8001 Paper tray #1 recording paper size error (during FAX/list printing) (Only

2-43

the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8002 Paper tray #2 recording paper size error (during FAX/list printing) (Only

2-43

the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8003

Paper tray #3 recording paper size error (during FAX/list printing)

2-43

(Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8004 MP tray recording paper size error (during FAX/list printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

2-43

2-13

Confidential

Error

Code

Contents

Refer to

page:

8101 Recording paper size error (during FAX/list printing) (Only the models

with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8102 Recording paper size error (during PC printing) (Only the models with

single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8103 Recording paper size error (during copy printing) (Only the models with

single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8104 Paper tray #1 recording paper size error (during FAX/list printing) (Only

the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8105 Paper tray #2 recording paper size error (during FAX/list printing) (Only

the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8106 Paper tray #3 recording paper size error (during FAX/list printing) (Only

the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8107 MP tray recording paper size error (during FAX/list printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8108 Paper tray #1 recording paper size error (during PC printing) (Only the

models with multiple trays)The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8109 Paper tray #2 recording paper size error (during PC printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810A Paper tray #3 recording paper size error (during PC printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810B MP tray recording paper size error (during PC printing) (Only the models

with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810C

Paper tray #1 recording paper size error

(during copy printing)

(Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810D

Paper tray #2 recording paper size error models with multiple trays)

The registration sensor and paper width

(during copy printing) (Only the

sensor detect recording paper smaller than the setting size.

810E

Paper tray #3 recording paper size error models with multiple trays)

The registration sensor and paper width

(during copy printing) (Only the

sensor detect recording paper smaller than the setting size.

810F MP tray recording paper size error (during copy printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8110 The paper size and paper type of each tray set during print setting are

different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

2-43

2-44

2-45

2-46

2-14

Confidential

Error

Code

Contents

Refer to

page:

8111 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8112 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8113 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8114 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

8115 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the MP tray or manual feed slot has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

8116 The paper size and paper type of each tray set during print setting are

2-46

different from before printing. This error occurs when the paper tray #2 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8120 Recording paper size error (during PC printing/Copy/AirPrint printing)

2-45

The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8200 Paper jam

2-47

- Paper width sensor cannot detect leading edge or width of recording

papers.

8400 Paper jam

2-47

- Registration sensor stays in paper feeding state even after completion

of paper ejection action.

8700 Paper jam

2-48

- Switchback sensor stays in paper feeding state even after completion of

paper ejection action.

8800 Paper jam

2-48

- Switchback sensor cannot detect paper feeding state even papers are

fed during printing.

8900 Paper width sensor cannot detect origin specified on the paper feed

2-49

roller.

8F00 Paper feed motor cannot stop. 2-49

8F01 PF encoder sensor cannot detect rotation of the paper feed motor. 2-49

9F00 3rd tray paper feed motor cannot stop. 2-50

2-15

Confidential

Error

Code

Contents

Refer to

page:

9F01 3rd tray paper feed motor encoder sensor cannot detect rotation of the

2-50

3rd tray paper feed motor.

A000 Time out occurred during data transfer for second side document

2-50

scanning.

A100 Document scanner sensor detects that document scanner is open. 2-50

A200 Document scanning position sensor detects length of document 900 mm

2-51

or more.

A300

Document detection sensor detects that document is pulled out during

2-51

document scanning. Or, the document scanning position sensor cannot detect document within specified time.

A400 ADF cover sensor detects that ADF cover is open. 2-52

A500 Level of CIS scan result is detected as abnormal during the first side fax

2-52

sending. (During the first sending)

A600 Level of CIS scan result is detected as abnormal during the first side fax

2-52

sending. (After retrying)

A700 Type of cis unit and CIS type input value does not match. 2-52

AC00 Level of CIS scan result is detected as abnormal during the second side

2-53

fax sending. (During the first sending)

AD00 The required number of pixels of the scanning data is not output, and it

2-53

does not finish normally.

AF00 CIS positioning abnormal (Home position cannot be found) 2-54

BC00 Level of CIS scan result is detected as abnormal during the second side

2-53

fax sending. (After retrying)

BF00 Document scanning position sensor detects that the document’s length

2-54

does not fit duplex scanning.

D100 Modem PCB initialization failed. 2-54

D200 SDAA communication failure 2-54

D800 Touch panel initialization failed. 2-55

E200 Wired LAN MAC address not registered. 2-55

E300 Wireless LAN connection error 2-55

E600 Main PCB EEPROM write error 2-55

E900 NFC PCB initialization failed. 2-55

EC00 A USB device out of the specifications is inserted to the USB terminal,

2-56

and consequently over current flows.

F000 Flash file system error 2-56

F001 Flash ROM read problem 2-56

FD00 Firmware verification during the self test fails. 2-56

FD01 System resource error 2-56

FE00 ROM data acquisition error 2-56

2-16

Confidential

3.2 Error Messages

Error Message State

Black and White Print Only Replace Ink

B&W Print Only

Cannot Detect Cannot identify a ink cartridge. 2000

Cannot Detect Ink Volume A cartridge with an incorrect remaining ink (a

Comm. Error Poor telephone line quality caused a

Connection Error Other devices are trying to connect to the Wi-Fi

Connection Failed The machine and the mobile de vice cannot

Cover is Open Document scanner sensor detects that document

Ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times. The amount of remaining ink in one or more of the ink tanks (except black) is low.

Ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

cartridge which has been refilled repeatedly) is loaded.

communication error.

Direct network at the same time.

communicate.

scanner is open. Ink cartridge cover sensor detects opened cover

state.

Error Code

2600 2601 2602 2603

2001 2002 2003

2400 2401 2402 2403

--- 4.10.6

--- 4.9.3

--- 4.5.1

A100 2-50

2F00 2-33

Reference

2-31

2-28

2-30

Data Remaining in Memory The memory is full and data cannot be processed. --- 4.10.4 Disconnected The destination FAX machine stopped. --- 4.9 Document Jam/too Long Document scanning position sensor detects length

of document 900 mm or more. Document detection sensor detects that document

is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

High Temperature It is detected that the head temperature is higher

than the setting. It is detected that the machine temperature is

higher than the setting.

Hub is Unusable A USB hub or a USB device with a built-in hub has

been set.

Ink absorber Pad Full Purge count or flushing count overflown. 4600 2-38 Ink Low The ink cartridge will reach its replacement period.

Ink will reach its refill period.

Install Ink Ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

A200 2-51

A300 2-51

4300 2-38

4000 2-37

--- 4.10.2

2700 2-31

2300 2301 2302 2303

2-29

2-17

Confidential

Error Message State

Error

Code

Reference

Jam Front/Rear Jam Front Jam Rear Jam MP Tray Jam Front/MP Tray Jam Tray2 Jam Tray3 Paper Jam Repeat Jam (XX) Repetitive Paper Jams

Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.

Defective during duplex-printing Switchback sensor detects paper feed condition at out of specified timing during switchback.

Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.

Paper jam during duplex ejecting Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper.

Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

Carriage cannot detect origin. Detected by the CR encoder sensor.

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is not discharging

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is discharging

0D00

2-25

0E00 2-25

1300 2-26

1500 2-26

1800 2-27

3100 2-34

3800 2-35

3C00 2-36

Paper jam

8200 2-47

Paper width sensor cannot detect leading edge or width of recording papers.

Paper jam

8400 2-47

Registration sensor stays in paper feeding state even after completion of paper ejection action.

Paper jam

8700 2-48

Switchback sensor stays in paper feeding state even after completion of paper ejection action.

Paper jam

8800 2-48

Switchback sensor cannot detect paper feeding state even papers are fed during printing.

Low Temperature It was detected that the head temperature is the

4300 2-38

specified value or less.

It was detected that the machine temperature is

4000 2-37

the specified value or less.

Machine Error SDAA communication failure D200 2-54

Media is Full The memory in the media slot is full, or there are

999 or more files.

No Caller ID There is no caller ID information.

2-18

Confidential

Error Message State

Error

Code

Reference

No Cartridge No ink cartridge loaded.

Detected by the ink cartridge detection sensor.

Cannot communicate with ink cartridge IC chip (ink cartridge side.)

No Device When configuring the Wi-Fi Direct network, the

machine cannot find the mobile device.

No File The external memory in the media drive does not

contain a .JPGfile.

No Paper Fed Repetitive No Paper Fed

It is detected that there is no recording paper in the valid trays for printing.

2A00 2A01 2A02 2A03

2500 2501 2502 2503

--- 4.5.1

--- 4.10.3

--- 4.2.1

2-32

2-30

4.2.2

4.2.3

No Response/Busy The dialled number does not answer or is busy. --- 4.9.3

Out of Fax Memory Out of Memory

Paper size Mismatch Wrong Tray Settings

The memory becomes full.

The size of the paper loaded in the tray does not match the specified print size.

--- 4.10.4

8101 8102 8103 8104 8105 8107 8108 8109 810B 810C 810D 810F 8110 8111 8112 8113 8114 8115 8120

2-43 2-44 2-45 2-46

Paper Tray not detected Paper Tray #1 not detected Paper Tray #2 not detected Paper Tray #3 not detected

Replace Ink

Refill Ink

Sending Error Wrong Document Size Settings

The maximum number of devices are already connected using Wi-Fi Direct.

Paper tray detection sensor detects no paper tray state.

The size of the document does not match the specified scanning document size.

The maximum number of mobile devices are already connected to the Wi-Fi Direct network when the machine is the Group Owner (G/O).

2-19

6700 6701 6702

2600 2601 2602 2603

--- 4.5.1

2-41

2-31

Confidential

Error Message State

Error

Code

Reference

Touchscreen Initialization (Init.) Failed

Unable to Clean XX Unable to Initialize XX Unable to Print XX

Unable to Scan XX

Unusable Device (Disconnect device from front connector & turn machine off & then on) (Please disconnect USB device.)

Wrong Ink Cartridge

Wrong Ink Color

The touch panel was touched before completing

D800 2-55

initialization of the touch panel when the power was turned ON.

Detects some problem in printing. (Refer to the error code XX.)

Detects some problem in scanning. (Refer to the error code XX.)

A USB device out of the specifications is inserted

EC00 2-56

to the USB terminal, and consequently over current flows.

An unsupported USB device is connected. --- 4.10.8

Ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2200 2201

2-29

2202 2203

Ink cartridge side IC chip relation defective

- Detecting setting wrong color

2100 2101

2-28

2102 2103

2-20

Confidential

3.3 Communications Error

Code 1 Code 2 Cause

10 07 No paper when document transmission is called 4.9.3

10 08 Wrong fax number sent

11 01 No dial tone detected before start of dialing

11 02 Busy tone detected before dialing

11 03 2nd dial tone not detected

11 05 No loop current detected

11 06 Busy tone detected after dialing or called

11 07 No response from the calling station in sending

11 10 Unobtainable tone detected after dialing

11 11 No response after sending Fax2 net command

13 12 NG response signal is received after sending Fax2 net

command

17 07 No response from the calling station in receiving

20 01 Unable to detect a flag field

Refer to

page:

"A communicati ons error occurs"

20 02 Carrier termination lasts for 200 msec

20 03 Termination command (consecutive "1" of 7 bits or

more)

20 04 Overrun detected

20 05 A frame for 3 seconds or more received

20 06 CRC error in answerback

20 07 Echo command received

20 08 Invalid command received

20 09 Command ignored once for document setting or for

dumping-out at turn-around transmission

20 0A T5 time-out error

20 0B CRP received

20 0C EOR and NULL received

20 0D While command send bit of FIF in ON, no

corresponding command is received

20 0E EOR Command received

32 01 Remote terminal only with V.29 capability in 2,400 or

4,800 bps transmission.

32 02 Remote terminal not ready for polling.

2-21

Confidential

Code 1 Code 2 Cause

Refer to

page:

32 10 Remote terminal not equipped with password function,

or password function switch is OFF.

32 11 Remote terminal not equipped with or not ready for

confidential mailbox function.

32 12 Remote terminal not equipped with or not ready for

relay function.

32 13 No confidential mail in the remote terminal.

32 14 The available memory space of the remote terminal is

less than that required for reception of the confidential or relay broad-casting instruction.

32 16 Remote terminal not equipped with SEP function.

32 17 Remote terminal not equipped with SUB function.

32 18 Remote terminal not equipped with color function.

40 02 Illegal coding system requested.

40 03 Illegal recording width requested.

40 05 ECM requested although not allowed.

40 06 Polled while not ready.

4.9.3 "A communicati ons error occurs"

40 07 No document to send when polled.

40 08 There is no data in the box No. specified by F code

communication.

40 10 Nation code or manufacturer code not coincident.

40 11 Group number not registered in relay broad-casting

commanded, or commanded total broad-casting number exceeds maximum broadcast enabled number.

40 12 Retrieval while not in retrieval stand-by.

40 13 Received polling from other maker products during

confidential polling stand-by.

40 17 Invalid resolution selected.

40 18 Retrieval is commanded although remote retrieval of F

code is not available.

40 19 Remote registration is commanded although remote

registration of F code is not available.

40 20 Invalid full-color mode requested.

50 01 Vertical resolution capability changed after

compensation of background color.

63 01 Password plus "lower 4 digits of telephone number" not

coincident.

2-22

Confidential

Code 1 Code 2 Cause

63 02 Password not coincident. 4.9.3

63 03 Polling ID not coincident.

63 04

Commanded confidential ID and MailBox ID not coincident.

63 05 Relay broad-casting ID not coincident.

63 06 Commanded Retrieval ID and MailBox Retrieval ID not

coincident.

63 09 There is no box No. specified by F code

communication.

63 10 SID frame is not sent at the time of remote registration

to bulletin board using F code.

63 11 PWD frame is not sent at the time of remote retrieval of

confidential data using F code.

63 12 Password specified by F code does not match.

74 XX DCN received.

Refer to

page:

"A communicati ons error occurs"

80 01 Fallback impossible.

90 01 Unable to detect video signals or commands within 6

seconds after CFR is transmitted.

90 02

Received PPS containing invalid page count or block count.

A0 03 Error correction sequence not terminated even at the

final transmission speed for fallback.

A0 11 Receiving buffer empty (5 seconds time-out.)

A0 12 Receive buffer full during operation except receiving

into memory.

A0 13 Decoding error continued on 500 lines or more.

A0 14 Decoding error continued for 15 seconds or more.

A0 15 Timeout: 13 seconds or more for one-line transmission.

A0 16

RTC not detected and carrier off detected for 6 seconds.

A0 17 RTC detected but command not detected for 60

seconds or more.

A0 19 No image data to be sent.

A0 20

Continue Color FAX receiving impossible (ink remaining low.)

A8 01 Receive RTN or PIN or ERR (sending side.)

A9 01 Send RTN or PIN or ERR (receiving side.)

2-23

Confidential

Code 1 Code 2 Cause

AA 18 Receive buffer full during receiving into memory. 4.9.3

B0 02 Unable to receive the next-page data.

B0 03 Unable to receive polling even during turn-around

transmission due to call reservation.

B0 04 PC interface error

BF 01 Communication canceled by depressing stop key

before confirming FAX communication.

BF 02 Communication canceled by depressing stop key after

confirming FAX communication.

C0 01 No common modulation mode or polling failed.

C0 02 Unable to detect JM.

C0 03 Unable to detect CM.

C0 04 Unable to detect CJ.

C0 10 V. 34 negotiation or training not finished.

C0 11 Modem error detected during V. 34 negotiation or

training.

Refer to

page:

"A communicati ons error occurs"

C0 20 Modem error detected during sending of commands.

C0 21 Modem error detected during receiving of commands.

C0 22 Control channel connection time-out.

C0 30 Modem error detected during sending of image

signals.

C0 31 Modem error detected during receiving of image

signals.

E0 01 Failed to detect 1,300 Hz signal in burn-in operation.

E0 02 Failed to detect PB signals in burn-in operation.

E0 03 Command not detected from RS232C in burn-in.

2-24

Confidential

4 TROUBLESHOOTING

4.1 Error Cause and Solutions

■ Error Code 0D00 Paper jam during duplex-printing

- The recording papers are fed in reverse on the platen when switchback drive is

started, triggering switchback sensor as paper feeding condition.

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that recording paper are not curled, wrinkled or wet.

- Check that recording paper is loaded correctly in the tray.

- Check that Output paper tray is set correctly (not inserted halfway)

Step Cause Solution

1 Foreign materials in the duplex

print paper path

2 Switchback outer paper guide

not mounted in place

3 Switchback actuator caught on

the surrounding parts

4 Switchback sensor defective Replace the switchback sensor PCB.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback outer paper guide into place.

Set the switchback frame ASSY into place.

■ Error Code 0E00 Defective during duplex-printing

- Switchback sensor detects paper feed condition at out of specified timing during

switchback.

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that Output paper tray is set correctly (not inserted halfway).

Step Cause Solution

1 Switchback actuator caught on

the surrounding parts

Set the switchback frame ASSY into place.

2 Switchback sensor defective Replace the switchback sensor PCB.

3 Main PCB defective Replace the main PCB.

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■ Error Code 1300 Defective during duplex-printing

- Registration sensor detects paper feed condition at out of specified timing during

switchback.

< User Check >

- Check that recording paper is not loaded in the MP tray and/or manual feed slot.

- Check whether the recording paper being used is within the specification.

- Check that Output paper tray is set correctly (not inserted halfway).

Step Cause Solution

1 Registration actuator caught

on the surrounding parts

2 Switchback actuator caught on

the surrounding parts

3 Registration sensor defective Replace the registration sensor PCB.

4 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

■ Error Code 1500 Paper jam during duplex ejecting

- Recording paper is not able to be ejected since it is longer than 840 mm when ejecting

the paper.

(The registration sensor stays in the paper feeding condition during

ejecting.)

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Foreign materials in the

recording paper path

Remove foreign materials.

2 Registration actuator caught

on the surrounding parts

3 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

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■ Error Code 1700 Recording paper size error (duplex-printing/duplex-copying)

- Paper width is narrower than 95.5 mm (detection by paper width sensor)

- Paper length is longer than 461.8 mm (detection by registration sensor)

- Paper length is shorter than 143.5 mm (detection by registration sensor)

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

Step Cause Solution

1 CR encoder strip stained Clean the CR encoder strip.

2 PF encoder disk stained Clean the PF encoder disk and flushing guide.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

3 Registration actuator caught

on the surrounding parts

4 Switchback actuator caught on

the surrounding parts

5 CR encoder strip defective Replace the CR encoder strip.

6 PF encoder disk defective Replace the PF encoder disk.

7 Registration sensor defective Replace the registration sensor PCB.

8 Paper width sensor defective Replace the carriage PCB ASSY.

9 Paper feed motor defective Replace the paper feed motor.

10 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

■ Error Code 1800 Paper jam during duplex-printing

- Registration sensor does not detect paper feed within specified pulse numbers in

the second side paper re-feed.

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that recording paper are not curled, wrinkled or wet.

- Check that Output paper tray is set correctly (not inserted halfway)

Step Cause Solution

1 Foreign materials in the duplex

print paper path

2 Registration actuator caught

on the surrounding parts

3 Switchback actuator caught on

the surrounding parts

4 Registration sensor defective Replace the registration sensor PCB.

5 Switchback roller defective Replace the switchback roller.

6 Drive frame ASSY defective Replace the maintenance unit.

Remove foreign materials.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

7 Main PCB defective Replace the main PCB.

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■ Error Code 2000 Cannot identify a black ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2001 Cannot identify a yellow ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2002 Cannot identify a cyan ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2003 Cannot identify a magenta ink cartridge.

- The ink cartridge detection sensor and the ink remaining sensor are detecting.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Each ink cartridge sensor or

ink cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

- Set ink cartridge at position for correct color.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

< User Check >

- Check if optional ink cartridge or incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace with the starter ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2400

Black ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2401

Yellow ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2402

Cyan ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2403

Magenta ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2500 Cannot communicate with b

lack

ink cartridge IC chip (ink cartridge side.)

Error Code 2501 Cannot communicate with y

ellow

ink cartridge IC chip (ink cartridge side.)

Error Code 2502 Cannot communicate with c

yan

ink cartridge IC chip (ink cartridge side.)

Error Code 2503 Cannot communicate with m

agenta

ink cartridge IC chip (ink cartridge side.)

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

Step Cause Solution

1 Ink sensor flat cable

connection failure

Reconnect the ink sensor flat cable.

2 Ink cartridge IC chip PCB

defective

3 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2600 Black ink cartridge reaches its replacement period. Black ink reaches its refill period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified

times.

Error Code 2601 Yellow ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified

times.

Error Code 2602 Cyan ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified

times.

Error Code 2603 Magenta ink cartridge reaches its replacement period.

- After judging as no ink by the ink remaining sensor, ink discharged for specified

times.

Error Code 2700 Black ink cartridge will reach its replacement period. Black ink will reach its refill period soon.

- After judging as no ink by the ink remaining sensor, ink discharged for less than

specified times.

< User Check >

- Replace the ink cartridge.

- Refill ink.

Step Cause Solution

1 Ink remaining sensor defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

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■ Error Code 2A00 No black ink cartridge loaded.

- Detected by the ink cartridge detection sensor.

Error Code 2A01 No yellow ink cartridge loaded.

- Detected by the ink cartridge detection sensor.

Error Code 2A02 No cyan ink cartridge loaded.

- Detected by the ink cartridge detection sensor.

Error Code 2A03 No magenta ink cartridge loaded.

- Detected by the ink cartridge detection sensor.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge detection sensor or

ink cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2B00 Black ink cartridge ink remaining counter error

Error Code 2B01 Yellow ink cartridge ink remaining counter error

Error Code 2B02 Cyan ink cartridge ink remaining counter error

Error Code 2B03 Magenta ink cartridge ink remaining counter error

< User Check >

- Check if incompatible ink cartridge is loaded.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

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■ Error Code 2E00 Cannot communicate with ink cartridge IC chip (machine body side.)

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code 2F00 Ink cartridge cover sensor detects opened cover state.

< User Check >

- Close the ink cartridge cover.

Step Cause Solution

1 Ink cartridge cover sensor

harness connection failure

2 Ink cartridge cover defective Replace the ink cartridge cover.

3 Ink cartridge cover sensor

defective

4 Main PCB defective Replace the main PCB.

Reconnect the ink cartridge cover sensor harness.

Replace the ink cartridge cover sensor ASSY.

■ Error Code 3000 Carriage does not move.

- Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip out of place Set the CR encoder strip into place.

3 CR timing belt out of place Set the CR timing belt into place.

4 Head cover out of place Set the head cover into place.

Remove foreign materials.

5 Carriage motor harness

connection failure

6 Carriage flat cable connection

failure

7 CR encoder strip stained Clean the CR encoder strip.

8 CR encoder strip defective Replace the CR encoder strip.

10 Carriage motor defective Replace the carriage motor.

11 Main PCB defective Replace the main PCB.

CR encoder sensor

defective Replace the carriage PCB ASSY.

Reconnect the carriage motor harness.

Reconnect the carriage flat cable.

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■ Error Code 3100 Carriage cannot detect origin.

- Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Foreign materials around the

flushing box

3 Switching lever guide out of

place

4 CR encoder strip stained Clean the CR encoder strip.

5 Flushing box not mounted in

place

7 Platen not mounted in place Set the platen into place.

8 Maintenance unit not mounted

9 Head/carriage unit not

10 CR encoder strip defective Replace the CR encoder strip.

12 Switching lever guide defective

CR guide rail place

in place

mounted in place

CR encoder sensor

Maintenance unit defective

not mounted in

defective Replace the carriage PCB ASSY.

Remove foreign materials.

Set the switching lever guide into place.

Set the flushing box into place.

Set the CR guide rail into place.

Set the maintenance unit into place.

Set the head/carriage unit into place.

Replace the maintenance unit.

13 Main PCB defective Replace the main PCB.

■ Error Code 3200 Head capping is unable.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Switching lever guide out of

place

3 CR encoder strip defective Replace the CR encoder strip.

4 Switching lever guide defective

Maintenance unit defective

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switching lever guide into place.

Replace the maintenance unit.

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■ Error Code 3500 Abnormal stop of head/carriage unit being driven.

- Causes other than paper jam when ink is not discharging.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 Switching lever guide out of

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

place

Remove foreign materials.

Set the switching lever guide into place.

■ Error Code 3800 Abnormal stop of head/carriage unit being driven.

- Caused by paper jam when ink is not discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

Foreign materials in the engine unit

Remove foreign materials.

3 Switching lever guide out of

place

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Set the switching lever guide into place.

■ Error Code 3B00 Abnormal stop of head/carriage unit being driven.

- Causes other than paper jam when ink is discharging.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

Remove foreign materials.

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■ Error Code 3C00 Abnormal stop of head/carriage unit being driven.

- Caused by paper jam when ink is discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

Remove foreign materials.

■ Error Code 3E00 Defective occurs in the ASF motor, carriage motor or paper feed motor.

Step Cause Solution

1 Foreign materials in the

recording paper path

2 Foreign materials in the

maintenance unit

3 Foreign materials around

paper feed roller belt

4 Foreign materials around

paper ejection roller belt

Foreign materials in the engine unit

Remove foreign materials.

6 Maintenance unit not mounted

in place

9 Platen not mounted in place Set the platen into place.

10 Head/carriage unit not

11 CR encoder strip defective Replace the CR encoder strip.

12 PF encoder disk defective Replace the PF encoder disk.

13 PF encoder sensor defective Replace the PF encoder sensor.

14 CR encoder sensor defective Replace the carriage PCB ASSY.

15 Carriage motor defective Replace the carriage motor.

16 Paper feed motor defective Replace the paper feed motor.

17 ASF motor defective Replace the maintenance unit.

18 Main PCB defective Replace the main PCB.

Flushing box not mounted in place

CR guide rail not mounted in place

mounted in place

Set the maintenance unit into place.

Set the flushing box into place.

Set the CR guide rail into place.

Set the head/carriage unit into place.

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■ Error Code 3F00 Carriage motor cannot stop.

Step Cause Solution

1 Carriage motor harness

connection failure

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Carriage motor defective Replace the carriage motor.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage motor harness.

■ Error Code 4000 Casing internal thermistor defective

- Casing internal thermistor detects -20 degree-C or less, or 80 degree-C or more

when power is ON.

Step Cause Solution

1 Casing internal thermistor

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 4200 Head voltage does not turn OFF.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

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■ Error Code 4300 Head thermistor defective

- Head thermistor detects -20 degree-C or less, or 80 degree-C or more when power

is ON.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head thermistor defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4400 Head driver IC detects abnormal temperature during operation or stand-by.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head property information not

input

3 Head thermistor defective

Head defective

4 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

Input the head property information (refer to

Chapter 5, Section 1.3.24 "Updating of Head Property Information and Backup/Restoration of Head Calibration Data (Maintenance mode

68)")

Replace the head/carriage unit.

■ Error Code 4600 Purge count or flushing count overflown.

Step Cause Solution

1 Ink absorber box or flushing

box full.

2 Main PCB defective Replace the main PCB.

Replace ink absorber box or flushing box, resetting purge counter or flushing counter.

■ Error Code 4800 Head flat cable detected to be not correctly inserted.

Step Cause Solution

1 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Main PCB defective Replace the main PCB.

Head flat cable connection

failure

Reconnect the carriage flat cable.

Reconnect the head flat cable.

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■ Error Code 4900 Head voltage does not raise.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

■ Error Code 4C00 ASIC thermistor error.

- The ASIC thermistor detected a temperature of -21 degree-C or less, or 125

degree-C or greater, when the machine was turned on.

Error Code 4C01 Compound IC thermistor error.

- The compound IC thermistor detected a temperature of -21 degree-C or less, or

125 degree-C or greater, when the machine was turned on.

Step Cause Solution

1 Head flat cable connection failure Reconnect the head flat cable.

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4E00 Head voltage remains ON and does not turn OFF even after 15 minutes have passed.

Step Cause Solution

1 Carriage PCB defective Replace the carriage PCB ASSY.

2 Head defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

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■ Error Code 4F00 Head voltage drops too quick.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

■ Error Code 5000 The purge cam switch is not switching ON/OFF.

Error Code 5200 Failed to detect the origin of the purge cam.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam switch harness

connection failure

Remove foreign materials.

Reconnect the purge cam switch harness.

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

■ Error Code 5A00 Abnormal stop of purge cam being driven

Error Code 5B00 Pump of maintenance unit stopped abnormally during exhaustion/suction.

Error Code 5D00 Excessive current protection activated for the head driver IC during purge cam operation.

Error Code 5E00 Excessive current protection activated for the head driver IC during pump operation.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Ink supply tubes bent Replace the ink refill ASSY.

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Remove foreign materials.

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■ Error Code 6700 T1 detection sensor detects no paper tray #1 state.

< User Check >

- Set paper tray #1.

Step Cause Solution

1 T1 detection actuator caught

on the surrounding parts

2 T1 detection sensor harness

connection failure

3 Paper tray #1 defective Replace the paper tray ASSY #1.

4 Main PCB defective Replace the main PCB.

Set the T1 detection actuator into place.

Reconnect the T1 detection sensor harness.

■ Error Code 6701

T2 detection sensor detects no paper tray #2 state.

< User Check >

- Set paper tray #2.

Step Cause Solution

1 T2 detection actuator caught

on the surrounding parts

2 T2 detection sensor harness

connection failure

3 Paper tray #2 defective Replace the paper tray ASSY #2.

Set the T2 detection actuator into place.

Reconnect the T2 detection sensor harness.

4 Main PCB defective Replace the main PCB.

■ Error Code 6702

T3 detection sensor detects no paper tray #3 state.

< User Check >

- Set paper tray #3.

Step Cause Solution

1 T3 detection actuator caught

on the surrounding parts

2 3rd tray relay harness

connection failure

3 T3 detection sensor harness

connection failure

4 Paper tray #3 defective Replace the paper tray ASSY #3.

5 3rd tray relay PCB defective Replace the 3rd tray relay PCB.

6 Main PCB defective Replace the main PCB.

Set the T3 detection actuator into place.

Reconnect the 3rd tray relay harness.

Reconnect the T3 detection sensor harness.

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■ Error Code 6F00 ASF motor cannot stop.

Error Code 6F01 ASF encoder sensor cannot detect rotation of the ASF motor

Step Cause Solution

1 ASF encoder sensor harness

connection failure

2 ASF motor harness connection

failure

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Reconnect the ASF encoder sensor harness.

Reconnect the ASF motor harness.

■ Error Code 7000 Failed to detect ON/OFF of the purge cam.

Error Code 7200 Failed to detect the origin of the purge cam.

Error Code 7500 Cap cam cannot shift to head capping position.

Error Code 7600 Cap cam cannot shift to head uncapping position.

Error Code 7A00 Purge cam rotation error (capping CW)

Error Code 7D00 Current protection activated for the cap driver IC.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam sensor harness

connection failure

3 ASF motor harness connection

failure

4 Maintenance unit defective Replace the maintenance unit.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the purge cam sensor harness.

Reconnect the ASF motor harness.

■ Error Code 7E00 Head property information not input.

Step Cause Solution

1 Head property information not

input

Input the head property information (refer to

Chapter 5, Section 1.3.24 "Updating of Head Property Information and Backup/Restoration of Head Calibration Data (Maintenance mode

68)")

2 Main PCB defective Replace the main PCB.

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■ Error Code 8000 Recording paper size error (during FAX/list printing) (Only the models with single tray) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8001 Paper tray #1 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8002 Paper tray #2 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8003 Paper tray #3 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8004 MP tray recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8101 Recording paper size error (during FAX/list printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8102 Recording paper size error (during PC printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8103 Recording paper size error (during copy printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8104 Paper tray #1 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8105 Paper tray #2 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

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Error Code 8106 Paper tray #3 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8107 MP tray recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8108 Paper tray #1 recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8109 Paper tray #2 recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810A Paper tray #3 recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810B MP tray recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810C Paper tray #1 recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810D Paper tray #2 recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810E Paper tray #3 recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

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Error Code 810F MP tray recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8120 Recording paper size error (during PC printing/Copy/AirPrint printing) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

< User Check >

- Check that the recording paper of the specified size is used.

- Check that recording paper is loaded in correct direction in the tray.

- Check that dark recording paper is not used.

Clean the platen.

Step Cause Solution

1 Registration actuator caught

on the surrounding parts

2 CR encoder strip stained Clean the CR encoder strip.

3 PF encoder disk stained Clean the PF encoder disk and flushing guide.

4 CR encoder strip defective Replace the CR encoder strip.

6 Paper width sensor defective Replace the carriage PCB ASSY.

8 Registration sensor defective Replace the registration sensor PCB.

9 Carriage motor defective Replace the carriage motor.

10 Paper feed motor defective Replace the paper feed motor.

11 Maintenance unit defective Replace the maintenance unit.

12 Main PCB defective Replace the main PCB.

PF encoder disk

PF encoder sensor

defective Replace the PF encoder disk.

defective Replace the PF encoder sensor PCB.

Set the registration actuator into place.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

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■ Error Code 8110 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

Error Code 8111 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the MP tray

or manual feed slot has been

specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

Error Code 8112 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

Error Code 8113 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the MP tray

or manual feed slot has been

specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

Error Code 8114 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

Error Code 8115 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the MP tray

or manual feed slot has been

specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

Error Code 8116 The paper size and paper type of each tray set during print setting are different from before printing. This error occurs when the paper tray #2 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

< User Check >

- Check that the paper size in the tray is the same as the paper size in the print setting.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code 8200 Paper jam.

- Paper width sensor cannot detect leading edge or width of recording papers.

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

- Clean the platen.

- Remove the jammed paper in jam clear cover part.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Paper feeding path parts out of

place

3 Paper feed roller stained Clean the paper feed roller.

4 Paper width sensor defective Replace the carriage PCB ASSY.

5 Paper feed roller defective Replace the paper feed roller.

6 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the paper feeding path parts into place.

■ Error Code 8400 Paper jam.

- Registration sensor stays in paper feeding state even after completion of paper

ejection action.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the

feeding path

Remove foreign materials.

2 Registration actuator caught

on the surrounding parts

3 Switchback actuator caught on

the surrounding parts

4 Paper feed roller, paper

ejection roller or switchback roller stained

5 Paper feed roller, paper

ejection roller or switchback roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

Clean the related rollers.

Replace related rollers.

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■ Error Code 8700 Paper jam.

- Switchback sensor stays in paper feeding state even after completion of paper

ejection action.

< User Check >

- Remove the jammed paper in front part.

- The paper tray is not set correctly.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Switchback actuator caught on

the surrounding parts

3 Switchback outer paper guide

not mounted in place

4 Paper feed roller or switchback

roller stained

5 Paper feed roller or switchback

roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback frame ASSY into place.

Set the switchback outer paper guide into place.

Clean the paper feed roller or switchback roller.

Replace the paper feed roller or switchback roller.

■ Error Code 8800 Paper jam.

- Switchback sensor cannot detect paper feeding state even papers are fed during

printing.

< User Check >

- Remove the jammed paper in platen part and front part.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Switchback actuator caught on

the surrounding parts

3 Switchback sensor harness

connection failure

4 Paper feed roller or paper

ejection roller stained

5 Paper feed roller or paper

ejection roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback frame ASSY into place.

Reconnect the switchback sensor harness.

Clean the paper feed roller or paper ejection roller.

Replace the paper feed roller or paper ejection roller.

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■ Error Code 8900

PF home position detection lever

Paper width sensor cannot detect origin specified on the paper feed roller.

Step Cause Solution

1 PF encoder disk stained Clean the PF encoder disk and flushing guide.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

2 PF home position detection

lever out of place

3 Paper width sensor or carriage

PCB defective

4 Main PCB defective Replace the main PCB.

Set the PF home position detection lever into place.

Replace the carriage PCB ASSY.

Fig. 2-7

■ Error Code 8F00 Paper feed motor cannot stop.

Step Cause Solution

1 Paper feed roller belt out of

place

Set the paper feed roller belt into place.

2 PF encoder sensor defective Replace the PF encoder sensor.

3 PF encoder disk defective Replace the PF encoder disk.

4 Paper feed motor defective Replace the paper feed motor.

5 Main PCB defective Replace the main PCB.

■ Error Code 8F01 PF encoder sensor cannot detect rotation of the paper feed motor.

Step Cause Solution

1 PF encoder sensor harness

connection failure

2 PF motor harness connection

failure

3 PF encoder sensor defective Replace the PF encoder sensor PCB.

4 PF encoder disk defective Replace the PF encoder disk.

5 Paper feed motor defective Replace the paper feed motor.

6 Main PCB defective Replace the main PCB.

Reconnect the PF encoder sensor harness.

Reconnect the PF motor harness.

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■ Error Code 9F00 3rd tray paper feed motor cannot stop.

Error Code 9F01 3rd tray paper feed motor encoder sensor cannot detect rotation of the 3rd tray paper feed motor.

Step Cause Solution

1 3rd tray paper feed motor

harness connection failure

2 3rd tray paper feed motor

defective

3 3rd tray relay PCB defective Replace the 3rd tray relay PCB.

4 Main PCB defective Replace the main PCB.

Reconnect the 3rd tray paper feed motor harness.

Replace the 3rd tray paper feed motor.

■ Error Code A000 Time out occurred during data transfer for second side document scanning.

Step Cause Solution

1 Second side CIS flat cable

connection failure

2 Second side CIS unit defective Replace the second side CIS unit.

3 Main PCB defective Replace the main PCB.

Reconnect the second side CIS flat cable.

■ Error Code A100 Document scanner sensor detects that document scanner is open.

< User Check >

- Close the document scanner.

Step Cause Solution

1 Document scanner sensor

harness connection failure

2 Document scanner unit boss

broken

3 Main PCB defective Replace the main PCB.

Reconnect the document scanner sensor harness.

Replace the document scanner unit.

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■ Error Code A200 Document scanning position sensor detects length of document 900 mm or more.

< User Check >

- Check whether the scanned document is longer than the specified limit.

- Remove the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the surrounding parts

2 Document scanning position

sensor defective

3 ADF motor defective

Document feed roller worn out

4 Main PCB defective Replace the main PCB.

Set the document scanning position actuator into place.

Replace the document scanning position sensor PCB.

Replace the ADF unit.

■ Error Code A300 Document detection sensor detects that document is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

< User Check >

- Remove the jammed document.

Step Cause Solution

1 Foreign materials in the

document feeding path

2 Document detection actuator

caught on the surrounding parts

3 Document scanning position

actuator out of place

4 Document scanning position

sensor harness connection failure

5 Document scanning position

sensor defective

6 Document pick-up roller worn

out

7 ADF motor defective Replace the ADF unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the document detection actuator into place.

Set the document scanning position actuator into place.

Reconnect the document scanning position sensor harness.

Replace the document scanning position sensor PCB.

Replace the document separation roller ASSY.

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■ Error Code A400 ADF cover sensor detects that ADF cover is open.

< User Check >

- Close the ADF cover.

Step Cause Solution

1 ADF cover sensor harness

connection failure

2 ADF cover boss broken Replace the ADF cover.

3 ADF cover sensor defective Replace the ADF unit.

4 Main PCB defective Replace the main PCB.

Reconnect the ADF cover sensor harness.

■ Error Code A500 Level of CIS scan result is detected as abnormal during the first side fax sending. (During the first sending)

Error Code A600 Level of CIS scan result is detected as abnormal during the first side fax sending. (After retrying)

Step Cause Solution

1 White level data failure Acquire white/black level data. (refer to Chapter

5, Section 1.3.15 "Acquisition of White/Black Level Data (Maintenance mode 55)")

2 White reference film of

document scanner unit stained

3 First side CIS unit defective Replace the first side CIS unit.

Clean the white reference film of document scanner unit.

4 White reference film of

document scanner unit damaged, broken

5 Main PCB defective Replace the main PCB.

Replace the document scanner unit.

■ Error Code A700 Type of CIS unit and CIS type input value does not match.

Step Cause Solution

1 First side or second side CIS

type input value error

2 Main PCB defective Replace the main PCB.

Automatically identify the first side or second side CIS type input value. (refer to Chapter 5, Section 1.3.19 "Checking of

CIS Travel and Specifying of CIS Type (Maintenance mode 59)")

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■ Error Code AC00 Level of CIS scan result is detected as abnormal during the second side fax sending. (During the first sending)

Error Code BC00 Level of CIS scan result is detected as abnormal during the second side fax sending. (After retrying)

Step Cause Solution

1 White level data failure Acquire white/black level data. (refer to Chapter

5, Section 1.3.15 "Acquisition of White/Black Level Data (Maintenance mode 55)")

2 White reference film of

document pressure bar of ADF stained

3 Second side CIS unit defective Replace the second side CIS unit.

4 White reference film of

document pressure bar of ADF damaged, broken

5 Main PCB defective Replace the main PCB.

Clean the white reference film of document pressure bar of ADF.

Replace the ADF unit.

■ Error Code AD00 The required number of pixels of the scanning data is not output, and it does not finish normally.

Step Cause Solution

1 White level data failure Carry out maintenance 55 to obtain white/black

level data.

2 First side or second side CIS

flat cable connection failure

3 First side or second side CIS

unit defective

Reconnect the first side or second side CIS flat cable.

Replace the first side or second side CIS unit.

4 Main PCB defective Replace the main PCB.

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■ Error Code AF00 CIS positioning abnormal (Home position cannot be found)

Step Cause Solution

1 Scanner belt out of place Set the scanner belt into place.

2 Scanner motor harness

connection failure

3 First side CIS flat cable

connection failure

4 Black reference film stained Clean document cover glass at black reference

5 First side CIS flat cable

defective

6 First side CIS unit defective Replace the first side CIS unit.

7 Scanner motor defective Replace the document scanner unit.

8 Main PCB defective Replace the main PCB.

Reconnect the scanner motor harness.

Reconnect the first side CIS flat cable.

film.

Replace the first side CIS flat cable.

■ Error Code BF00 Document scanning position sensor detects that the document’s length does not fit duplex scanning.

< User Check >

- Check whether the document scanned is longer than the specified limit.

- Remove the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the surrounding parts

2 Document scanning position

sensor defective

3 Document feed roller worn out Replace the ADF unit.

4 Main PCB defective Replace the main PCB.

Set the document scanning position actuator into place.

Replace the document scanning position sensor PCB.

■ Error Code D100 Modem PCB initialization failed.

Error Code D200 SDAA communication failure

Step Cause Solution

1 Modem PCB harness

connection failure

2 Modem PCB defective Replace the modem PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the modem PCB harness.

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■ Error Code D800 Touch panel initialization failed.

Step Cause Solution

1 Touch panel defective Replace the touch panel.

2 Main PCB defective Replace the main PCB.

■ Error Code E200 Wired LAN MAC address not registered.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code E300 Wireless LAN connection error

Step Cause Solution

1 Wireless LAN PCB connection

failure

2 Wireless LAN PCB defective Replace the wireless LAN PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the wireless LAN PCB.

■ Error Code E600 Main PCB EEPROM write error

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code E900 NFC PCB initialization failed.

Step Cause Solution

1 NFC PCB harness connection

failure

2 NFC PCB defective Replace the NFC PCB.

Reconnect the NFC PCB harness.

3 LCD PCB defective Replace the LCD PCB.

4 Main PCB defective Replace the main PCB.

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■ Error Code EC00 A USB device out of the specifications is inserted to the USB terminal, and consequently over current flows.

< User Check >

- Remove the inserted USB device.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code F000 Flash file system error

Error Code F001 Flash ROM read problem

Error Code FD00 Firmware verification during the self test fails.

Error Code FD01 System resource error

Error Code FE00 ROM data acquisition error

< User Check >

- Turn the power OFF and ON.

Step Cause Solution

1 Program malfunctioning Re-load the firmware.

2 Main PCB defective Replace the main PCB.

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4.2 Recording Paper Feeding Problems

Problems related to paper feeding are end user recoverable if following the User Check items.

If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below.

4.2.1 Paper is not fed from paper tray

< User Check >

- Check that setting of tray selection is not fixed to MP Tray/Manual feed slot.

- Check that recording paper is loaded correctly in the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the recording paper size.

- Try reversing the recording paper in the paper tray, or rotating direction of the paper

for 180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Clean the paper pull-in roller.

Step Cause Solution

1 Paper pull-in roller not

mounted in place

2 CR encoder strip stained Clean the CR encoder strip.

3 PF encoder disk stained Clean the PF encoder disk and flushing

4 Bank ASSY out of place Set the bank ASSY into place.

5 The grease of the switching

lever guide of the maintenance unit is not enough

6 ASF motor harness connection

failure

7 3rd tray paper feed motor

harness connection failure

8 Registration actuator out of

place

9 3rd tray paper pull-in actuator

out of place

10 Paper feeding path parts out of

place

Set the paper pull-in roller into place.

guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

Apply the grease for the switching lever guide of the maintenance unit. (refer to Fig. 2-8 (2-58))

Reconnect the ASF motor harness.

Reconnect the 3rd tray paper feed motor harness.

Set the registration actuator into place.

Set the 3rd tray paper pull-in actuator into place.

Set the feeding path parts into place.

11 Paper pull-in roller worn out Replace the T1 Paper pull-in roller L/R, paper

feed arm frame ASSY, T2 Paper pull-in roller L/R, LT frame ASSY or T3 Paper pull-in roller L/R.

12 CR encoder strip defective Replace the CR encoder strip.

13 CR encoder sensor defective Replace the carriage PCB ASSY.

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Step Cause Solution

Maintenance unit

Lubricant type: Permalub BAN-5

Lubricant amount: 3.0 mm diameter ball

Apply grease here.

14 PF encoder disk defective Replace the PF encoder disk.

15 Registration sensor defective Replace the registration sensor PCB ASSY.

16 3rd tray paper pull-in sensor

Replace the 3rd tray paper pull-in sensor.

defective

17 Paper feed motor defective Replace the paper feed motor.

18 3rd tray paper feed motor

Replace the 3rd tray paper feed motor.

defective

19 ASF motor/Switching lever

Replace the maintenance unit.

guide defective

20 Main PCB defective Replace the main PCB.

Fig. 2-8

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4.2.2 Paper is not fed from manual feed slot

< User Check >

- Check that recording paper is loaded correctly in the manual feed slot.

- Check thickness of recording paper is within tolerance of each type.

- Check only a single recording paper enters.

Step Cause Solution

1 Paper feed motor harness

connection failure

Registration actuator out of place

Paper feeding path parts out of place

4 Registration sensor defective Replace the registration sensor PCB ASSY.

5 Paper feed motor defective Replace the paper feed motor.

Manual paper tray ASSY defective

7 Main PCB defective Replace the main PCB.

4.2.3 Paper is not fed from MP tray

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check thickness of recording paper is within tolerance of each type.

- Check that setting of tray selection is not fix to the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the recording paper size.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check that the number of recording paper loaded in the MP tray is within specified

volume.

- Clean the MP paper pull-in roller.

- Check that there is no foreign material in the MP tray.

Reconnect the paper feed motor harness.

Set the registration actuator into place.

Set the paper feeding path parts into place.

Replace the manual paper tray ASSY.

Step Cause Solution

1 Paper feed motor harness

connection failure

2 MP paper detection sensor

harness connection failure

3 MP paper detection actuator out

of place

4 MP paper detection sensor

defective

Paper feeding path parts out of place

6 Paper feed motor defective Replace the paper feed motor.

7 ASF motor defective Replace the maintenance unit.

8 MP drive gear broken

MP paper pull-in roller worn out

9 Main PCB defective Replace the main PCB.

Reconnect the paper feed motor harness.

Reconnect the MP paper detection sensor harness.

Set the MP paper detection actuator into place.

Replace the MP paper detection sensor PCB ASSY.

Set the paper feeding path parts into place.

Replace the MP tray ASSY.

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4.2.4 Two or more sheets of paper are fed from the paper tray.

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the number of recording paper loaded in paper tray is within specified

volume.

- Try reversing the recording paper in paper tray, or rotating direction of the paper for

180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the paper tray.

Step Cause Solution

1 Bank ASSY worn out Replace the bank ASSY.

2 Base pad worn out Replace the base pad.

3 Paper pull-in roller defective Replace the T1 Paper pull-in roller L/R, paper

feed arm frame ASSY, T2 Paper pull-in roller L/ R, LT frame ASSY or T3 Paper pull-in roller L/R.

4 Paper tray defective Replace the paper tray ASSY.

4.2.5 Two or more sheets of paper are fed from the MP tray.

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check that the number of recording paper loaded in the MP tray is within specified

volume.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the MP tray.

Step Cause Solution

1 Base pad worn out

Bank ASSY worn out Friction pad worn out

Replace the MP tray ASSY.

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Brother hl-j6000dw, HL-j6100dw, HL-t4000dw, mfc-j3530dw, mfc-j3930dw Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

TABLE OF CONTENTS

SAFETY INFORMATION

CHAPTER 1 SPECIFICATIONS

1GENERAL

1.1 General

1.2 Media Specification

1.3 Paper Handling

1.4 LCD Panel

1.5 Memory

1.6 Interface

1.7 Others

2FAX

3 PRINTER

4COPY

5 SCANNER

6 SOFTWARE

7NETWORK

7.1 Network

7.2 Wired

7.3 Wireless

8 SUPPLIES/OPTIONS

9 SERVICE INFORMATION

10 PAPER

10.1 Paper

10.2 Unprintable Area

CHAPTER 2 TROUBLESHOOTING

1 INTRODUCTION

1.1 Precautions

1.2 Initial Check

2OVERVIEW

2.1 Cross-section Drawings

2.1.1 Document scanning

2.1.2 Printer part

2.2 Document Feeding Path/Recording Paper Feeding Path

2.2.1 Document Feeding Path

2.2.2 Recording Paper Feeding Path

2.3 Parts Names and Functions

2.4 Block Diagram

2.5 Components

3 ERROR INDICATION

3.1 Error Code

3.2 Error Messages

3.3 Communications Error

4 TROUBLESHOOTING

4.1 Error Cause and Solutions

4.2 Recording Paper Feeding Problems

4.2.1 Paper is not fed from paper tray

4.2.2 Paper is not fed from manual feed slot

4.2.3 Paper is not fed from MP tray

4.2.4 Two or more sheets of paper are fed from the paper tray.

4.2.5 Two or more sheets of paper are fed from the MP tray.