Brother MFC-J6520DW, MFC-J6720DW Basic User Guide

Basic User’s Guide

MFC-J6520DW
MFC-J6720DW

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future
reference:

Model Number: MFC-J6520DW and MFC-J6720DW
(Circle your model number)

1

Serial Number:

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/

© 2013 Brother Industries, Ltd. All rights reserved.

.

Brother numbers

NOTE

NOTE

For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

For your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax-sending and fax-receiving operations)

In Canada: 1-877-BROTHER

[phone] (assistance via fax)

i

Service Center Locator (USA only)

NOTE

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/

.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

ii

Accessories and Supplies

Description Item

Ink Cartridge Super High Yield <black>

Ink Cartridge Super High Yield <yellow>

Ink Cartridge Super High Yield <cyan> (blue)

Ink Cartridge Super High Yield <magenta> (red)

Ink Cartridge High Yield <black>

Ink Cartridge High Yield <yellow>

Ink Cartridge High Yield <cyan> (blue)

Ink Cartridge High Yield <magenta> (red)

Premium Plus Glossy Photo Paper

(Ledger size / 20 sheets) BP71GLGR

(Letter size / 20 sheets) BP71GLTR

(4"  6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

LC109BK (Prints approx. 2,400 pages)

LC105Y (Prints approx. 1,200 pages)

LC105C (Prints approx. 1,200 pages)

LC105M (Prints approx. 1,200 pages)

LC103BK (Prints approx. 600 pages)

LC103Y (Prints approx. 600 pages)

LC103C (Prints approx. 600 pages)

LC103M (Prints approx. 600 pages)

1

1

1

1

1

1

1

1

(Letter size / 500 sheets) BP60MPLTR (USA only)

Plain Inkjet Paper

(Ledger size / 100 sheets) BP60PLGR (USA only)

Telephone Line Cord LG3077001 (USA only)

Basic User's Guide LEL905001 (English for USA and Canada)

LEL905002 (French for Canada)

CD ROM for Windows

®

& Mac

LEK862001 (MFC-J6520DW)

LEK863001 (MFC-J6720DW)

1

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

iv

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without
notice.

Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

v

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine,

and installing the drivers and software for the
operating system and connection type you are
using.

Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture

Center™ operations and how to replace
consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Fax, Copy,

security features, printing reports and performing
routine maintenance.

Software and Network
User’s Guide

This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.

Printed / In the box

Printed / In the box

Printed / In the box

PDF file / CD-ROM

HTML file / CD-ROM

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.

Google Cloud Print
Guide

This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.

Wi-Fi Direct™ Guide This Guide provides details on how to configure and

use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.

Mobile Print/Scan Guide
for Brother iPrint&Scan

This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.

1

Visit us at http://solutions.brother.com/.

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

1

1

1

1

1

vi

Table of Contents

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation .................................... 1

Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide and Software and

Network User’s Guide......................................................................................... 2

Viewing User’s Guides .................................................................................... 2

How to access Guides for Advanced Features......................................................4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

2.7" Touchscreen LCD ....................................................................................8

Basic Operations ........................................................................................... 11

Changing the keyboard setting......................................................................12

Shortcut Settings ................................................................................................. 13

Adding Copy Shortcuts.................................................................................. 13

Adding Fax Shortcuts .................................................................................... 13

Adding Scan Shortcuts .................................................................................. 14

Adding Web Connect Shortcuts ....................................................................16

Changing Shortcuts.......................................................................................17

Editing Shortcut Names.................................................................................17

Deleting Shortcuts .........................................................................................18

Recalling Shortcuts........................................................................................ 18

®

8) ............................................................. 1

®

)................................................................4

2 Loading paper 19

Loading paper and other print media...................................................................19

Loading paper in paper tray #1............................................................................19

Loading smaller paper (Photo, Photo L, Photo 2L or envelopes)..................24

Loading paper in paper tray #2 (MFC-J6720DW)................................................27

Loading paper in the manual feed slot.................................................................32

Unprintable area .................................................................................................. 35

Paper settings......................................................................................................36

Paper Type (MFC-J6520DW)........................................................................36

Paper Size (MFC-J6520DW).........................................................................36

Paper Size and Type (MFC-J6720DW).........................................................36

Tray use in Copy mode (MFC-J6720DW) .....................................................37

Tray use in Fax mode (MFC-J6720DW)........................................................38

Acceptable paper and other print media..............................................................38

Recommended print media ...........................................................................39

Handling and using print media.....................................................................39

Choosing the right print media.......................................................................40

vii

3 Loading documents 44

How to load documents ....................................................................................... 44

Using the ADF ............................................................................................... 44

Using the scanner glass ................................................................................45

Unscannable area .........................................................................................46

4Sending a fax 47

How to send a fax ................................................................................................47

Stop faxing.....................................................................................................48

Setting scanner glass size for faxing.............................................................49

Color fax transmission ................................................................................... 49

Canceling a fax in process ............................................................................ 49

How to preview an outgoing fax ....................................................................50

Transmission Verification Report...................................................................51

5 Receiving a fax 52

Receive Modes....................................................................................................52

Choose the correct Receive Mode ................................................................52

Using Receive Modes..........................................................................................54

Fax Only ........................................................................................................ 54

Fax/Tel...........................................................................................................54

Manual...........................................................................................................54

External TAD ................................................................................................. 54

Receive Mode settings ........................................................................................55

Ring Delay .....................................................................................................55

F/T Ring Time (Fax/Tel mode only)...............................................................55

Easy Receive................................................................................................. 56

Fax Preview (Black & White only)........................................................................57

How to preview a received fax....................................................................... 57

Turning off Fax Preview.................................................................................59

6 Using PC-FAX 60

PC-FAX Sending ................................................................................................. 60

Sending a file as a PC-FAX...........................................................................60

PC-FAX Receiving (Windows

Changing the destination PC.........................................................................62

viii

®

)...........................................................................61

7 Telephone services and external devices 63

Telephone services..............................................................................................63

Voice Mail ...................................................................................................... 63

Distinctive Ring.............................................................................................. 64

Voice over Internet Protocol (VoIP) ............................................................... 66

Connecting an external TAD (telephone answering device)................................67

Connections...................................................................................................68

Recording an outgoing message (OGM) on the external TAD......................68

Multi-line connections (PBX) ......................................................................... 69

External and extension telephones......................................................................69

Connecting an external or extension telephone ............................................69

Using external and extension telephones......................................................70

Using a non-Brother cordless external telephone .........................................70

Using remote codes....................................................................................... 70

8 Dialing and storing numbers 72

How to dial ...........................................................................................................72

Manual dialing ...............................................................................................72

Dialing from the Address Book ...................................................................... 72

Fax Redial ..................................................................................................... 73

Storing numbers .................................................................................................. 73

Storing a pause .............................................................................................73

Storing Address Book numbers..................................................................... 73

Changing or deleting Address Book names or numbers ...............................74

9 Making copies 75

How to copy ......................................................................................................... 75

Stop copying.................................................................................................. 75

Copy options........................................................................................................ 76

Paper Type ....................................................................................................76

Paper Size.....................................................................................................76

Tray Select (MFC-J6720DW) ........................................................................77

ADF High Speed Mode copying ....................................................................77

10 PhotoCapture Center™: Printing photos from a memory card or

USB Flash drive 78

PhotoCapture Center™ operations (PHOTO mode) ...........................................78

Using a memory card or USB Flash drive ..................................................... 78

Getting started ..................................................................................................... 79

Print Images.........................................................................................................81

View Photos................................................................................................... 81

PhotoCapture Center™ print settings.................................................................. 82

How to scan to a memory card or USB Flash drive............................................. 82

11 How to print from a computer 84

Printing a document .............................................................................................84

ix

12 How to scan to a computer 85

Before scanning...................................................................................................85

Scanning a document as a PDF file using ControlCenter4 (Windows

How to change the machine’s SCAN mode settings for PDF scanning ..............89

How to scan a document as a PDF file using the Touchscreen ....................91

ADF High Speed Mode scanning ..................................................................92

®

) .............86

A Routine maintenance 93

Replacing the ink cartridges ................................................................................93

Cleaning and checking the machine....................................................................96

Cleaning the scanner.....................................................................................96

Cleaning the print head .................................................................................97

Checking the print quality ..............................................................................97

Checking the print alignment ......................................................................... 99

Setting the date and time...................................................................................100

B Troubleshooting 101

Identifying your problem ....................................................................................101

Error and maintenance messages.....................................................................103

Error animation ............................................................................................ 113

Transferring your faxes or Fax Journal report .............................................113

Document jam ............................................................................................ 114

Printer jam or paper jam..............................................................................116

If you are having difficulty with your machine ....................................................122

Dial Tone ....................................................................................................135

Telephone line interference / VoIP ..............................................................135

Machine Information ..........................................................................................136

Checking the serial number ......................................................................... 136

Checking the firmware version .................................................................... 136

Reset functions ............................................................................................136

How to reset the machine ............................................................................ 137

C Settings and features tables 138

Using the Settings Tables .................................................................................. 138

Memory Storage ................................................................................................ 138

Settings tables ...................................................................................................139

Features tables ..................................................................................................158

Entering Text ..................................................................................................... 186

Inserting spaces ......................................................................................... 186

Making corrections ......................................................................................186

x

D Specifications 187

General..............................................................................................................187

Print media.........................................................................................................189

Fax..................................................................................................................... 191

Copy ..................................................................................................................192

PhotoCapture Center™ ..................................................................................... 193

PictBridge .......................................................................................................... 194

Scanner .............................................................................................................195

Printer ................................................................................................................196

Interfaces ........................................................................................................... 197

Network.............................................................................................................. 198

Computer requirements.....................................................................................199

Consumable items ............................................................................................. 200

EIndex 201

xi

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory Storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
Touchscreen LCD
Dial Prefix

2 Security features

Secure Function Lock 2.0
Restricting dialing

3 Sending a fax

Additional sending options
Additional sending operations
Polling

4 Receiving a fax

8 PhotoCapture Center™:

Printing photos from a
memory card or USB Flash
drive

PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive

9 Printing photos from a

camera

Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)

A Routine maintenance

Memory Receive (Black & White only)
Remote Retrieval
Additional receiving operations
Polling

5 Dialing and storing numbers

Voice operations
Additional dialing operations
Additional ways to store numbers

6 Printing reports

Fax reports
Reports

7 Making copies

Copy options
Ledger Copy Shortcuts

Cleaning and checking the machine
Packing and shipping the machine

B Glossary

CIndex

xii

General information 1

1

Using the

1

NOTE

documentation

Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are
used throughout the documentation.

Bold Bold typeface identifies the

dial pad numbers of the
Touchpanel and buttons on
your computer screen.

Italics Italicized typeface

emphasizes an important
point or refers you to a related
topic.

Courier
New

Text in Courier New font
identifies messages on the
Touchscreen of the machine.

1

Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.

Electrical Hazard icons alert you to
possible electrical shocks.

Accessing Brother

®

Utilities (Windows

If you are using a tablet or computer running
Windows

either by tapping the screen or by clicking
with your mouse.

After the printer driver is installed,

Start screen and the desktop.

a Tap or click Brother Utilities either on

®

8, you can make your selections

(Brother Utilities) appears on both the

the Start screen or the desktop.

8) 1

WARNING

WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

1

Chapter 1

NOTE

b Select your machine.

c Choose the function you want to use.

Accessing the
Advanced User’s
Guide and Software

Viewing User’s Guides 1

(Windows®) 1

(Windows®XP/Windows Vista®/Windows®7/
Windows Server
2008/Windows Server

To view the documentation, from

(Start), All Programs, select Brother,

MFC-XXXX (where XXXX is your model
name) from the programs group, and then
choose User’s Guides.

(Windows

Click (Brother Utilities), and then click

the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.

If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:

®

®

2003/Windows Server®

®

2008 R2)

8/Windows Server® 2012)

and Network User’s
Guide

This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, read the Advanced User’s

Guide and Software and Network User’s
Guide in HTML format that are on the

CD-ROM.

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

1

If the Brother screen does not appear, go
to Computer (My Computer). (For

Windows

Click (File Explorer) on the

taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.

®

8 and Windows Server® 2012:

b If the model name screen appears, click

your model name.

2

General information

NOTE

c If the language screen appears, click

your language. The CD-ROM
Top Menu will appear.

d Click User’s Guides.
e Click PDF/HTML documents. If the

country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.

(Macintosh) 1

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM
drive. The following window will appear.

How to find Scanning instructions 1

There are several ways you can scan
documents. You can find the instructions as
follows:

Software and Network User’s Guide

 Scan

 ControlCenter

Nuance™ PaperPort™ 12SE
How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.

Presto! PageManager User’s Guide
(Macintosh)

Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.

®

)

1

b Double-click the User’s Guides icon.
c Select your model and language if

needed.

d Click User’s Guides. If the country

screen appears, choose your country.

e After the list of User’s Guides appears,

choose the Guide you want to read.

How to find Network setup instructions

Your machine can be connected to a wireless
or wired network.

 Basic setup instructions

(See Quick Setup Guide.)

 The wireless access point or router

supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)

 More information about network setup

For more information, see Software and
Network User’s Guide: Network.

1

3

Chapter 1

How to access Guides for Advanced Features

You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/

Click Manuals on your model’s page to
download the documentation.

Web Connect Guide 1

This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.

AirPrint Guide 1

This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.

Google Cloud Print Guide 1

This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.

Wi-Fi Direct™ Guide 1

This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.

Mobile Print/Scan Guide for Brother
iPrint&Scan

This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.

.

Accessing Brother

1

1

Support (Windows

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

 To access our website

(http://www.brother.com/
Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA
and Canada, click Support Information.

 To access the USA Brother online

shopping mall
(http://www.brothermall.com/
additional product and services
information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/
additional product and services
information, click Shop Online (Canada).

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our website for genuine Brother

Supplies
(http://www.brother.com/original/
click Supplies Information.

), click

®

) 1

) for

) for

), click

),

4

General information

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

Accessing Brother Support (Macintosh)

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

1

1

 To download and install Presto!

PageManager, click
Presto! PageManager.

 To access the Brother Web Connect

page, click Brother Web Connect.

 To register your machine from the Brother

Product Registration Page
(http://www.brother.com/registration/
click On-Line Registration.

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our website for genuine Brother

Supplies
(http://www.brother.com/original/
Supplies Information.

), click

),

), click

5

Chapter 1

NOTE

1

Control panel overview 1

The MFC-J6520DW and MFC-J6720DW have the same 2.7" Touchscreen LCD and

1

Touchpanel

1

This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used.

. 1

Most of the illustrations in this User’s Guide show the MFC-J6720DW.

1 2.7" Touchscreen LCD (Liquid Crystal

Display)

This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.

You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, push the release button that is
located behind the control panel, as shown in
the illustration.

6

General information

3

2

4

1

2 Touchpanel:

The LEDs on the Touchpanel only light up
when they are available for use.

 Back

Press to go back to the previous menu level

 Home

Press to return to the Home screen.

 Cancel

Press to cancel an operation when
illuminated in red.

 Dial Pad

Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.

3

The WiFi light is on when the network interface
is WLAN.

4 Power On/Off

Press to turn on the machine.

.

Press and hold down to turn off the

machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning itself off.

If you have connected an external telephone or
TAD, it is always available.

If you turn off the machine using , it will still

periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
you should keep your machine connected to
the power at all times.

7

Chapter 1

NOTE

6 7 8

1011 9

2.7" Touchscreen LCD 1

The Touchscreen LCD shows the machine’s
status when the machine is idle.

5

4

1 2 3

4 Wireless Status

A four-level indicator on the Ready mode
screen shows the current wireless signal
strength when using a wireless connection.

0Max

If you see at the top of the screen, you

can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.

5 Demo (MFC-J6720DW)

See the main features of the machine by

pressing to print a list the main features

followed by a slide show.

After you print from a computer, will

1 Fax

Lets you access Fax mode.

2 Copy

Lets you access Copy mode.

3 Scan

disappear from the Home screen.

To restore the icon you must delete all

the settings you have changed by performing a
Machine Reset. For more information, see

Reset functions on page 136 and How to reset
the machine on page 137.

6 Web

Lets you connect the Brother machine to an
Internet service when you press c, and then

press .

For more information, see Web Connect
Guide.

7 Photo

Lets you access Photo mode when you press

Lets you access Scan mode.

8

c, and then press .

8 LGR Copy Shortcuts

NOTE

You can quickly copy to Ledger or A3 size
paper using this preset menu. For details,
see Advanced User’s Guide: Ledger Copy
Shortcuts.

9 Settings

Lets you access the main settings.
For more information, see Settings screen
on page 10.

10 Ink

Lets you see the available ink volume. Also,
lets you access the Ink menu.

When the ink cartridge is near the end of its life
or having a problem, the error icon is displayed
on the ink color. For more information,
see Advanced User’s Guide: Checking the ink
volume.

11 Shortcuts

General information

12 Faxes in memory

You can see how many received faxes are in
the memory

1

.

Press Print to print the faxes.

1

When Fax Preview is set to Off.

12

13 New Fax(es)

13

1

Lets you set up Shortcuts.
You can quickly send a fax, make a copy, scan

and connect to a Web service using the options
that you have set as a Shortcut.

• Three Shortcut screens are available. You can
set up to 4 Shortcuts on each Shortcut screen.
A total of 12 Shortcuts are available.

• To display the other Shortcut screens, press
d or c.

When Fax Preview is set to On, you can see
how many new faxes you have received and
stored in the memory.

Press View to see your faxes on the
Touchscreen.

9

Chapter 1

4

1

3

2

5

6

7

4

1

9

8

5

6

7

14 Warning icon

14

The warning icon appears when there is
an error or maintenance message; press

Detail to view it, and then press to return
to Ready mode.
For information about error messages, see

Error and maintenance messages
on page 103.

Settings screen 1

The Touchscreen LCD shows the machine

status when you press (Settings).

You can check and access all the machine's
settings from the following screen.

(MFC-J6520DW)

(MFC-J6720DW) 1

1

1 Ink

See the remaining ink volume.
When the ink cartridge is near the end of its life

or having a problem, the error icon is displayed
on the ink color. For more information,
see Advanced User’s Guide: Checking the ink

10

volume.
Press to access the Ink menu.

2 Paper Type (MFC-J6520DW)

See the selected paper type.
Press to change the Paper Type setting if

needed.

General information

NOTE

IMPORTANT

3 Paper Size (MFC-J6520DW)

See the selected paper size.
Press to change the Paper Size setting if

needed.

4 Receive Mode

See the current Receive Mode:

 Fax (Fax Only)

 Fax/Tel
 External TAD

 Manual

When the Distinctive Ring feature is turned on,
the Touchscreen shows D/R. For more
information, see Distinctive Ring on page 64.

5Wi-Fi

Press to set up a wireless network connection.
A four-level indicator on the screen shows the

current wireless signal strength if you are using
a wireless connection.

Basic Operations 1

Press your finger on the Touchscreen LCD to
operate it. To display and access all the
screen menus and options, press d c or a b to
scroll through them.

• DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.

• DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.

The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.

1

6 Fax Preview

See the Fax Preview setting.
Press to access the Fax Preview setting.

7 All Settings

Press to access the full Settings menu.

8 Tray #1 (MFC-J6720DW)

Press to check the size of paper in Tray #1.
Also, lets you access the Tray #1 setting.
You can change the paper size and paper type.

9 Tray #2 (MFC-J6720DW)

Press to check the size of paper in Tray #2.
Also, lets you access the Tray #2 setting.
You can change the paper size.

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.

d Press Fax.

11

Chapter 1

NOTE

e Press a or b to display

Setup Receive.

f Press Setup Receive.
g Press a or b to display Receive Mode.

Changing the keyboard setting 1

You can choose the type of keyboard for the
Touchscreen.

a Press (Settings).

b Press All Settings.
c Press a or b to display

General Setup.

d Press General Setup.
e Press a or b to display

Keyboard Settings.

f Press Keyboard Settings.
g Press QWERTY or ABC.

h Press Receive Mode.
i Press a or b to display Fax/Tel.
j Press Fax/Tel.

Press if you want to go back to the
previous level.

h Press .

k Press .

12

General information

Shortcut Settings 1

You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
quickly and easily recall and apply these
settings. You can add up to 12 Shortcuts.

Adding Copy Shortcuts 1

The following settings can be included in a
copy Shortcut:

 ADF HighSpeed Mode

 Quality

 Paper Type

 Paper Size

 Tray Select (MFC-J6720DW)

 Enlarge/Reduce

 Density

 Stack/Sort

 Page Layout

 Auto Deskew

 2-sided Copy

 Advanced Settings

g Press a or b to display the available

options for the setting, and then press
the option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.

h When you are finished changing the

settings, press Save as Shortcut.

i Read and confirm the displayed list of

settings you have chosen, and then
press OK.

j Enter a name for the Shortcut using the

keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 186.)
Press OK.

k Press OK to save your Shortcut.

Adding Fax Shortcuts 1

The following settings can be included in a fax
Shortcut:

 Address

 Fax Resolution

 Contrast

 Glass Scan Size

1

a Press (Shortcuts).

b Press where you have not added a

Shortcut.

c Press a or b to display Copy.
d Press Copy.
e Read the information on the

Touchscreen, and then confirm it by
pressing OK.

f Press a or b to display the available

settings, and then press the setting you
want to change.

 Broadcasting

 Preview

 Color Setting

 Real Time TX

 Overseas Mode

a Press (Shortcuts).

b Press where you have not added a

Shortcut.

c Press a or b to display Fax.
d Press Fax.

13

Chapter 1

NOTE

e Read the information on the

Touchscreen, and then confirm it by
pressing OK.

f Enter the fax number using the dial pad

on the Touchpanel, or the Address Book
or Call History on the Touchscreen.
When you are finished, go to step g.

• You can enter up to 20 digits for a fax
number.

• If the Shortcut is to be used for
broadcasting, press Options and choose
Broadcasting in step h before entering
the fax number in step f.

• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book and individual fax numbers
from the Address Book or entered
manually. (See Advanced User’s Guide:
Broadcasting (Black & White only).)

• When you enter a fax number in a
Shortcut, it will be added to the Address
Book. The name in the Address Book will
be the Shortcut name plus a sequential
number.

g Press Options.
h Press a or b to display the available

settings, and then press the setting you
want to change.

l Enter a name for the Shortcut using the

keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 186.)
Press OK.

m Press OK to save your Shortcut.

Adding Scan Shortcuts 1

The following settings can be included in a
scan Shortcut:

to Media

 ADF HighSpeed Mode

 Scan Type

 Resolution

 File Type

 Scan Size

 Scan Long Paper

 File Name

 Auto Crop

 Remove Background Color

to E-mail Server (Available after IFAX
has been downloaded)

 Address

 ADF HighSpeed Mode

 Scan Type

 Resolution

i Press the new option you want to set.

Repeat steps h and i until you have
chosen all the settings for this Shortcut.
Press OK.

j When you are finished choosing new

options, press Save as Shortcut.

k Read and confirm the displayed list of

options you have chosen, and then
press OK.

14

 File Type

 Scan Size

 Scan Long Paper

to File/to OCR/to Image/to E-mail

 PC Select

to FTP/to Network

 Profile Name

General information

NOTE

NOTE

a Press (Shortcuts).

b Press where you have not added a

Shortcut.

c Press a or b to display Scan.
d Press Scan.
e Press a or b to display the type of scan

you want to do, and then press it.

f Do one of the following:

 If you pressed to Media, read the

information on the Touchscreen, and
then press OK to confirm it. Go to
step i.

 If you pressed

to E-mail Server, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.

 If you pressed to File, to OCR,

to Image or to E-mail, read the

information on the Touchscreen, and
then press OK to confirm it. Go to
step h.

 If you pressed to Network or

to FTP, read the information on the

Touchscreen, and then press OK to
confirm it.

Press a or b to display the Profile
Name, and then press it.

Press OK to confirm the Profile Name
you have chosen. Go to step n.

g Do one of the following:

 To enter an E-mail address

manually, press Manual. Enter the
E-mail address using the keyboard
on the Touchscreen. (See Entering
Text on page 186.)

Press OK.

 To enter an E-mail address from the

Address Book, press
Address Book. Press a or b to

display the E-mail address you want,
and then press it.

Press OK.

After you confirm the E-mail address
you entered, press OK. Go to step i.

Press to view the list of addresses

you have entered.

h Do one of the following:

 When the machine is connected to a

PC using a USB connection:

Press OK to confirm <USB> is chosen
as the PC Name. Go to step n.

 When the machine is connected to a

network:

Press a or b to display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step n.

i Press Options.

1

To add a Shortcut for to Network and
to FTP, you must have added the Profile

Name beforehand.

j Press a or b to display the available

settings, and then press the setting you
want to change or store.

k Press a or b to display the available

options for the setting, and then press
the new option you want to set.
Repeat steps j and k until you have
chosen all the settings for this Shortcut.
When you are finished changing
settings, press OK.

15

Chapter 1

NOTE

NOTE

l Review the settings you have chosen:

 If you need to make more changes,

return to step i.

 If you are satisfied with your

changes, press
Save as Shortcut.

m Review your settings on the

Touchscreen, and then press OK.

n Enter a name for the Shortcut using the

keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 186.)
Press OK.

o Read the information on the

Touchscreen, and then press OK to save
your Shortcut.

Adding Web Connect Shortcuts 1

The settings for the following services can be
included in a Web Connect Shortcut:

 SKYDRIVE

 BOX

®

a Press (Shortcuts).

b Press where you have not added a

Shortcut.

c Press a or b to display Web.
d Press Web.
e If information about the Internet

connection is displayed, read and
confirm it by pressing OK.

f Press a or b to display the available

services, and then press the desired
service.

g Press your account.

If the account needs a PIN, enter the
PIN for the account using the keyboard
on the Touchscreen.
Press OK.

h Choose the function you want to use.

The available functions vary depending on
the chosen service.

 GOOGLE DRIVE™

 EVERNOTE

 DROPBOX

 FACEBOOK

 PICASA WEB ALBUMS™

 FLICKR

• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.

• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)

®

®

i Read and confirm the displayed list of

functions you have chosen, and then
press OK.

j Enter a name for the Shortcut using the

keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 186.)
Press OK.

k Press OK to save your Shortcut.

16

General information

NOTE

NOTE

Changing Shortcuts 1

You can change the settings in a Shortcut.

You cannot change a Web Connect
Shortcut.

To change a Web Connect Shortcut,
delete it, and then add a new Shortcut.
(For more information, see Deleting

Shortcuts on page 18 and Adding Web
Connect Shortcuts on page 16.)

a Press (Shortcuts).

b Press d or c to display the Shortcut you

want to change.

c Press the Shortcut you want to change.

The settings for the Shortcut that you
chose are displayed.

d Press Options.
e Change the settings for the Shortcut you

chose in step c. (For example, see

Adding Copy Shortcuts on page 13.)

Editing Shortcut Names 1

You can edit a Shortcut name.

a Press (Shortcuts).

b Press d or c to display the Shortcut you

want to edit.

c Press and hold the Shortcut until the

options appear.

You can also press Edit/Delete, and
then press the Shortcut you want.

d Press Edit Shortcut Name.

e To edit the name, hold down to

delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 186.)
Press OK.

f Press .

1

f Press Save as Shortcut when you

are finished changing the settings.

g Press OK to confirm.
h Do one of the following:

 If you want to overwrite the Shortcut,

press Yes. Go to step j.

 If you do not want to overwrite the

Shortcut, press No to enter a new
Shortcut name. Go to step i.

i To edit the name, hold down to

delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 186.)
Press OK.

j Press OK to confirm.

17

Chapter 1

NOTE

Deleting Shortcuts 1

You can delete a Shortcut.

a Press (Shortcuts).

b Press d or c to display the Shortcut you

want to delete.

c Press and hold the Shortcut until the

options appear.

You can also press Edit/Delete, and
then press the Shortcut you want.

d Press Delete to delete the Shortcut

that you chose in step c.
Press Yes to confirm.

e Press .

Recalling Shortcuts 1

The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.

a Press (Shortcuts).
b Press d or c to display the Shortcut you

want to recall.

c Press the Shortcut.

18

2

CAUTION

NOTE

NOTE

Loading paper 2

Loading paper and other print media

DO NOT carry the machine by holding the
scanner cover, the Jam Clear Cover, the
manual feed slot cover, or the control panel.
Doing this may cause the machine to slip
out of your hands. Carry the machine by
sliding your hands into the handhold
indentations located on each side of the
machine.

For detailed information, see Product
Safety Guide.

(MFC-J6720DW)

For Tray #2 (lower tray), see Loading
paper in paper tray #2 (MFC-J6720DW)
on page 27.

Loading paper in paper

2

tray #1

Load only one size of paper and one type of
paper in the paper tray at a time.

(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 40.)

You must load paper sizes Letter, A4 or
Executive in Landscape position. Load
Ledger, Legal, Folio or A3 or smaller paper
(A5/A6/Photo/Photo L/Photo 2L/Index
cards/envelopes) in Portrait position.

When you load a different paper size in
the tray, you must change the machine’s
Paper Size setting at the same time.

(MFC-J6520DW: See Paper Size
(MFC-J6520DW) on page 36.)

(MFC-J6720DW: See Paper Size and
Type (MFC-J6720DW) on page 36.)

a Pull the paper tray completely out of the

machine.

2

2

19

Chapter 2

NOTE

2

1

1

2

3

2

1

1

If the paper support flap (1) is open, close
it, and then close the paper support (2).

b Adjust the tray length if needed:

 When using Ledger, Legal, Folio

or A3 size paper

 When using Letter, A4, or smaller

size paper

If you are using Letter or A4, you do
not have to extend the tray. If Tray #2
is extended, then extend Tray #1 and
pull up the stopper.

If you are using 5.8  8.3 in.
(148  210 mm) or smaller size
paper, make sure the paper tray is
not extended.

c Gently press and slide the paper side

guides (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper side guide (1) lines up with
the mark for the paper size you are
using.

Press the universal guide release
button (1) as you slide out the front of
the paper tray.

Make sure that the triangular mark
on the output paper tray cover is
aligned with the line indicating Legal
or Folio (2) or Ledger or A3 (3) size,
as shown in the illustration.

d Open the output paper tray cover (1).

20

e Gently press and slide the paper length

NOTE

NOTE

1

3

2

guide (1) to fit the paper size.
Make sure that the triangular mark (2)
on the paper length guide (1) lines up
with the mark for the paper size you are
using.

Loading paper

Always make sure that the paper is not
curled.

g To load paper in the tray, do one of the

following:

 When using Letter, A4 or

Executive size paper

1 Close the output paper tray

cover.

2

2 Gently put the paper into the

(MFC-J6720DW)
If you are loading Letter or A4 size paper
in Tray #1 and must extend it, because
Tray #2 is extended, lift up the A4/LTR
stopper (3) to hold the paper in landscape
position.

(For instructions about how to extend
Tray #1 over Tray #2, see Loading paper
in paper tray #2 (MFC-J6720DW)
on page 27.)

paper tray printing surface face
down.
Check that the paper is flat in
the tray.

Landscape orientation

2

f Fan the stack of paper well to avoid

paper jams and misfeeds.

21

Chapter 2

NOTE

CAUTION

1

 When using Ledger, Legal, Folio

or A3 size paper

1 Gently put the paper into the

paper tray printing surface face
down and top edge first.
Check that the paper is flat in
the tray.

Portrait orientation

2

Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.

i Check that the paper is flat in the tray

and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.

2 Close the output paper tray

cover.

h Gently adjust the paper side guides to fit

the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.

j Slowly push the paper tray completely

into the machine.

22

DO NOT push Tray #1 into the machine too
quickly. Doing this may cause injury to your
hand by trapping it between Tray #1 and
Tray #2. Please push Tray #1 slowly.

k While holding the paper tray in place,

NOTE

2

1

1

2

pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).

Loading paper

Before you shorten Tray #1, take the
paper out of the tray. Then shorten the
tray by pressing the universal guide
release button (1). Adjust the paper length
guide (2) to fit the paper size you are
going to use. Then put the paper in the
tray.

2

23

Chapter 2

IMPORTANT

IMPORTANT

1

Loading smaller paper (Photo, Photo L, Photo 2L or envelopes) 2

Portrait orientation

(5.8  8.3 in. (A5, 148  210 mm) or smaller
size paper)

b Do one of the following:

 If you load Photo L

(3.5  5 in.)/(89  127 mm) in the
paper tray, lift up the Photo L
stopper (1).

 If you load

Photo (4  6 in.)/(10  15 cm) or
Photo 2L (5  7 in.)/(13  18 cm) in
the paper tray, open the output paper
tray cover.

Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.

Loading Photo, Photo L and Photo 2L paper

a Before loading, press the corners and

sides of the Photo, Photo L and
Photo 2L paper to make them as flat as
possible.

If Photo (4  6 in.)/(10  15 cm) or
Photo L (3.5  5in.)/(89 127 mm) or
Photo 2L (5  7in.)/(13 18 cm) paper is
“double-feeding,” put only one sheet of
Photo or Photo L paper in the paper tray at
a time.

Gently press the paper length
guide (1) to fit the paper size, and
then close the output paper tray
cover.

1

2

1

24

Loading paper

IMPORTANT

c Gently press the paper side guides to fit

the paper size.

d Put Photo, Photo L, or Photo 2L paper

in the paper tray printing surface face
down.

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application you are using.
Make sure you do a test print first before
printing many envelopes.

DO NOT use the following types of
envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised
writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

2

).

2

e Gently adjust the paper side guides to fit

the paper.
Make sure the paper side guides touch
the sides of the paper.

Glue Double flaps

Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

25

Chapter 2

IMPORTANT

1

Loading envelopes 2

a Before loading, press the corners and

sides of the envelopes to make them as
flat as possible.

If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.

c Put envelopes in the paper tray #1 with

the printing surface face down. If the
envelope flaps are on the long edge,
load the envelopes with the flap on the
left, as shown in the illustration.
Gently adjust the paper side guides (1)
to fit the size of the envelopes.

b Gently press and slide the paper side

guides to fit the paper size.

26

Loading paper

NOTE

If you have problems printing on
envelopes with the flap on the short edge,
try the following:

a Open the envelope flap.
b Put the envelope into the paper tray #1

with the printing surface face down and
the flap positioned as shown in the
illustration.

Loading paper in paper

2

tray #2
(MFC-J6720DW)

You can only use plain paper sizes Letter
or A4 (in Landscape position) and Ledger,
Legal or A3 (in Portrait position) in
Tray #2.

a Pull the paper tray completely out of the

machine.

2

2

c Select Reverse Print (Windows

Reverse page orientation (Macintosh)

in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
For more information, see Software and
Network User’s Guide: Reverse Print

(Windows
(Macintosh).

®

) or Reverse Print

®

) or

27

Chapter 2

NOTE

b Adjust the tray length, if needed:

 When using Ledger, Legal, or A3

size paper

Press the universal guide release
button (1) as you slide out the front of
the paper tray.

You can check if the length of the
tray is adjusted correctly by opening
the paper tray cover.

1

d Gently press and slide the paper side

guides (1) to fit the paper size. If you are
loading Letter or A4 size paper, put it in
landscape position and lift up the
A4/LTR stopper (2).
Make sure that the triangular mark (3)
on the paper side guide lines up with the
marks for the paper size you are using.

3

1

 When using Letter or A4

If you are using Letter or A4, you do
not have to extend the tray.

c Open the paper tray cover (1).

2

e Fan the stack of paper well to avoid

paper jams and misfeeds.

1

Always make sure that the paper is not
curled.

28

Loading paper

NOTE

f Gently put the paper into the paper tray

printing surface face down.

 When using Letter or A4 size

paper

Landscape orientation

 When using Ledger, Legal or A3

size paper

Portrait orientation

2

2

g Gently adjust the paper side guides so

they touch the sides of the paper stack.

2

Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
feed problems.

h Check that the paper is flat in the tray

and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.

1

29

Chapter 2

NOTE

2

1

i Close the paper tray cover.

j Slowly push the paper tray back into the

machine.

 If you are using Letter or A4 size

paper, pull out the paper support (1)
until it locks into place, and then
unfold the paper support flap (2).

l Extending Tray #1 over Tray #2

Pull Tray #1 out of the machine.
Press the universal guide release
button (1) as you slide out the front of
the paper tray.

k Do one of the following:

 If you are using Ledger, Legal or A3

size paper, go to step l.

When Tray #2 is extended for large size
paper, you must also extend Tray #1 out
over Tray #2 to prevent printed pages
from falling off the output tray.

1

30

m Open the output paper tray cover and lift

NOTE

1

the A4/LTR stopper (1).

Loading paper

If you are finished using Ledger, Legal or
A3 size paper and want to use Letter or A4
size paper, take the paper out of the tray.

1

n Close the output paper tray cover and

slowly push the paper tray into the
machine.

Shorten the tray by pressing the universal
guide release button (1). Adjust the paper
side guides (2) to fit Letter or A4 you are
going to use. Lift up the A4/LTR
stopper (3). Then put the paper into the
tray.

2

o Pull out the paper support (1) until it

locks into place, and then unfold the
paper support flap (2).

2

2

1

3

31

Chapter 2

NOTE

NOTE

Loading paper in the manual feed slot

You can load special print media into this slot
one sheet at a time.

Use the manual feed slot to print or copy on
Ledger, A3, Legal, Folio, Letter, A4,
Executive, A5, A6, envelopes,
Photo (4  6 in.)/(10  15 cm),
Photo L (3.5  5 in.)/(89  127 mm),
Photo2L(5 7 in.)/(13  18 cm) and
Index Card (5  8 in.)/(127  203 mm).

The machine automatically turns on
Manual Feed mode when you load paper
in the manual feed slot.

a Open the manual feed slot cover.

b Slide the manual feed slot paper guides

to match the width of the paper you are

2

going to use.

For information about the paper
orientation, follow the label attached on
the right side of the manual feed slot.

When you slide the paper guides, confirm
that they are in these positions.

32

c Load only one sheet of paper in the

IMPORTANT

manual feed slot with the side to be
printed on face up.

 When using Ledger, A3, Legal,

Folio, A5, A6, envelopes, Photo,
Photo L, Photo 2L or Index Card

Portrait orientation

2

Loading paper

• DO NOT put more than one sheet of paper
in the manual feed slot at any one time.
Doing this may cause a paper jam. Even if
you are printing multiple pages, do not
feed the next sheet of paper until the
Touchscreen shows a message
instructing you to feed the next sheet.

• DO NOT put paper in the manual feed slot
when you are printing from the paper tray.
Doing this may cause a paper jam.

• For details about the paper orientation,
see Paper orientation and capacity of the
paper trays on page 41.

2

 When using Letter, Executive or

A4

Landscape orientation

2

d Using both hands, gently adjust the

manual feed slot paper guides to fit the
paper.

33

Chapter 2

NOTE

NOTE

NOTE

• DO NOT press the paper guides too tightly
against the paper. Doing this may cause
the paper to fold.

• Place the paper in the center of the
manual feed slot between the paper
guides. If the paper is not centered, pull it
out and insert it again at the center
position.

e Using both hands, put one sheet of

paper in the manual feed slot until the
front edge touches the paper feed roller.
Let go of the paper when you hear the
machine pull it in a short distance. The
Touchscreen will show
Manual Feed Slot ready.

• Make sure printing has finished before you
close the manual feed slot cover.

• When paper is placed in the manual feed
slot, the machine always prints from the
manual feed slot.

• Paper inserted in the manual feed slot
while a test page, fax or report is being
printed will be ejected.

• During the machine's cleaning process,
paper you place in the manual feed slot
will be ejected. Wait until the machine
finishes its cleaning, and then put the
paper into the manual feed slot again.

When loading an envelope or a sheet of
thick paper, push the envelope into the
manual feed slot until you feel it grab the
envelope.

f If the data does not fit on one sheet, the

Touchscreen will prompt you to load
another sheet of paper. Place another
sheet of paper in the manual feed slot,
and then press OK on the Touchscreen.

34

Loading paper

NOTE

1

3

24

1

3

42

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper only when the Borderless print feature is available and turned on.

For more information, see Software and Network User’s Guide: Print without a Border

(Windows

Cut-Sheet Paper Envelopes

®

) or Print without a Border (Macintosh).

2

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)

• The Borderless print feature is not available for envelopes and 2-sided printing.

• The Borderless print feature is not available for some paper sizes, such as Legal and
Executive. For more information, see Printer on page 196.

35

Chapter 2

NOTE

Paper settings 2

Paper Type (MFC-J6520DW) 2

To get the best print quality, set the machine
for the type of paper you are using.

a Press (Settings).

b Press (shows type of paper).

c Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71,
Other Glossy or Transparency,

and then press the option you want.

d Press .

Paper Size (MFC-J6520DW) 2

You can use the following sizes of paper for
copies: Letter, Legal, Ledger, A4, A5, A3,
Executive and Photo (4"  6")/(10  15 cm).
You can use the following sizes for printing
faxes: Ledger, Letter, Legal, A3 or A4. When
you change the size of paper you load in the
machine, you will need to change the paper
size setting at the same time so your machine
can fit an incoming fax on the page.

a Press (Settings).

b Press (shows size of paper).

c Press a or b to display Letter, Legal,

Ledger, A4, A5, A3, EXE or 4"x6", and
then press the option you want.

The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

d Press .

Paper Size and Type (MFC-J6720DW) 2

To get the best print quality, set the machine
for the type of paper you are using.

You can use the following sizes of paper for
copies: Letter, Legal, Ledger, A4, A5, A3,
Executive and Photo (4"  6")/(10  15 cm).
You can use the following sizes for printing
faxes: Ledger, Letter, Legal, A3 or A4. When
you load a different size of paper in the
machine, you will need to change the paper
size setting at the same time so your machine
can fit an incoming fax on the page.

a Press (Settings).

b Press the displayed paper size for

Tray #1 or Tray #2.

36

Loading paper

NOTE

NOTE

c Do one of the following:

 If you press the displayed paper size

for Tray #1, press Paper Type.

Press a or b to display

Plain Paper, Inkjet Paper,
Brother BP71, Other Glossy or
Transparency, and press the

option you want.

Press Paper Size.

Press a or b to display Letter,

Legal, Ledger, A4, A5, A3, EXE or
4"x6", and press the option you

want.

 If you press the displayed paper size

for Tray #2, press Paper Size.

Press a or b to display Letter,
Legal, Ledger, A4 or A3, and press
the option you want.

d Press .

Tray use in Copy mode (MFC-J6720DW) 2

You can change the default tray the machine
will use for copies.

2

Auto Tray Select will allow your machine
to feed paper from either Tray #1 or Tray #2,
using the paper type and size settings from
the Copy menu.

To change the default setting follow the
instructions below:

a Press (Settings).

b Press All Settings.
c Press a or b to display

General Setup.

d Press General Setup.
e Press a or b to display Tray Setting.

• You can use only plain paper in Tray #2.

• The machine ejects paper onto the paper
tray on the front of the machine with the
printed side face up. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

f Press Tray Setting.
g Press a or b to display

Tray Use: Copy.

h Press Tray Use: Copy.
i Press Tray #1, Tray #2 or

Auto Tray Select.

j Press .

You can change the paper size and tray
selection temporarily for the next copy.
(See Paper Size on page 76 and Tray
Select (MFC-J6720DW) on page 77.)

37

Chapter 2

Tray use in Fax mode (MFC-J6720DW) 2

You can change the default tray the machine
will use for printing received faxes.

Auto Tray Select will allow your machine
to take paper from Tray #1 first, or from
Tray #2 if:

 Tray #2 is set to a different paper size that

is more suitable for the received faxes.

 Both trays are using the same size paper

and Tray #1 is not set to use plain paper.

a Press (Settings).

b Press All Settings.
c Press a or b to display

General Setup.

d Press General Setup.
e Press a or b to display Tray Setting.
f Press Tray Setting.
g Press a or b to display

Tray Use: Fax.

h Press Tray Use: Fax.
i Press Tray #1, Tray #2 or

Auto Tray Select.

j Press .

Acceptable paper and other print media

The print quality can be affected by the type
of paper you use in the machine.

To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.

You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.

We recommend testing various paper types
before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.

(MFC-J6520DW: See Paper Size
(MFC-J6520DW) on page 36)
(MFC-J6720DW: See Paper Size and
Type (MFC-J6720DW) on page 36.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.

 When using transparencies or photo

paper, remove each sheet at once to
prevent smudging or paper jams.

2

38

 Avoid touching the printed surface of the

paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.

Recommended print media 2

IMPORTANT

1

1

Loading paper

To get the best print quality, we suggest using
the Brother paper in the table.

We recommend using 3M Transparency Film
when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy
Photo

 Ledger BP71GLGR

 Letter BP71GLTR

 4"  6" BP71GP20

Plain Inkjet

 Ledger BP60PLGR (USA only)

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.

 Avoid touching the shiny (coated) side of

the photo paper.

 Avoid touching either side of the

transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or
irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged
uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m

 Transparencies and photo paper must be

2

) paper.

picked up from the output paper tray cover
one page at a time to avoid smudging.

2

2

39

Chapter 2

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy

Cut-Sheet Ledger 11  17 in. (279.4  431.8 mm) Yes Yes Yes Yes

Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes Yes Yes

A3 11.7  16.5 in. (297  420 mm) Yes Yes Yes Yes

A4 8.3  11.7 in. (210  297 mm) Yes Yes Yes Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes – Yes

Folio 8 1/2  13 in. (215.9  330.2 mm) – – – Yes

Executive 7 1/4  10 1/2 in. (184  267 mm) – Yes – Yes

A5 5.8  8.3 in. (148  210 mm) – Yes – Yes

A6 4.1  5.8 in. (105  148 mm) – – – Yes

Cards Photo 4  6 in. (10  15 cm) – Yes Yes Yes

Photo L 3 1/2  5 in. (89  127 mm) – – – Yes

Photo 2L 5  7 in. (13  18 cm) – – Yes Yes

Index Card 5  8 in. (127  203 mm) – – – Yes

Envelopes C5 Envelope 6.4  9 in. (162  229 mm) – – – Yes

DL Envelope 4.3  8.7 in. (110  220 mm) – – – Yes

Photo
Capture

Printer

Transparencies

Com-10 4 1/8  9 1/2 in. (105  241 mm) – – – Yes

Monarch 3 7/8  7 1/2 in. (98  191 mm) – – – Yes

Letter 8 1/2  11 in. (215.9  279.4 mm) – Yes – Yes

A4 8.3  11.7 in. (210  297 mm) – Yes – Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) – Yes – Yes

A5 5.8  8.3 in. (148  210 mm) – Yes – Yes

40

Loading paper

NOTE

Paper orientation and capacity of the paper trays 2

Paper size Paper types No. of

sheets

Paper Tray #1 <Landscape>

Letter, Executive, A4

<Portrait>
Ledger, A3, Legal, Folio, A5, A6,
Photo, Photo L, Photo 2L, Index
card, Envelopes (C5, Com-10,
DL, Monarch)

Paper Tray #2

(MFC-J6720DW)

<Landscape>
Letter, A4

<Portrait>
Ledger, A3, Legal

Plain Paper

Inkjet Paper 20

Glossy Paper, Photo 20

Index Card 30

Envelopes, Transparencies 10

Plain Paper

250

250

1

1

2

Manual Feed Slot <Landscape>

Letter, Executive, A4

<Portrait>
Ledger, A3, Legal, Folio, A5, A6,

Plain Paper, Inkjet Paper,
Glossy Paper, Photo,
Envelopes and
Transparencies

1

Photo, Photo L, Photo 2L, Index
card, Envelopes (C5, Com-10,
DL, Monarch)

1

When using plain paper 20 lb (80 g/m2).

When you choose User Defined in the Paper Size drop-down list of the printer driver, the paper
orientation will differ depending on the size and thickness of the paper.

(For details, see Paper orientation using User Defined as the Paper Size in the printer driver
on page 42.)

41

Chapter 2

NOTE

Paper orientation using User Defined as the Paper Size in the printer driver 2

User Defined Size Paper Orientation

Paper Tray #1 When both of the following conditions are satisfied:

 Width: 5.83 in. – 8.5 in. (148.0 mm – 215.9 mm)

 Height: 8.51 in. – 11.7 in. (216.0 mm – 297.0 mm)

When any of the following conditions is satisfied:

 Width: less than 5.83 in. (148.0 mm)

 Width: greater than 8.5 in. (215.9 mm)

 Height: less than 8.51 in. (216.0 mm)

 Height: greater than 11.7 in. (297.0 mm)

Manual Feed Slot When both of the following conditions are satisfied:

 Width: 5 in. – 8.5 in. (127.0 mm – 215.9 mm)

 Height: 8.51 in. – 11.7 in. (216.0 mm – 297.0 mm)

When any of the following conditions is satisfied:

 Width: less than 5 in. (127.0 mm)

 Width: greater than 8.5 in. (215.9 mm)

 Height: less than 8.51 in. (216.0 mm)

 Height: greater than 11.7 in. (297.0 mm)

Landscape

Portrait

Landscape

Portrait

• When choosing Envelope in the Paper Thickness drop-down list, you must load the envelopes
in Portrait orientation.

• Tray #2 cannot be used for user defined paper sizes.

42

Loading paper

Paper weight and thickness 2

Paper Type Weight Thickness

Cut-Sheet Plain Paper

(Tray #2)

Plain Paper

Inkjet Paper

Glossy Paper

17 to 32 lb (64 to 120 g/m

17 to 28 lb (64 to 105 g/m

17 to 53 lb (64 to 200 g/m

1

Up to 58 lb (Up to 220 g/m2)

2

)

2

)

2

)

3 to 6 mil (0.08 to 0.15 mm)

3 to 6 mil (0.08 to 0.15 mm)

3 to 10 mil (0.08 to 0.25 mm)

Up to 10 mil (Up to 0.25 mm)

2

Cards Photo (4"  6")/

(10  15 cm)

1

Index Card

Envelopes

Up to 58 lb (Up to 220 g/m2)

Up to 32 lb (Up to 120 g/m

20 to 25 lb (80 to 95 g/m

2

)

2

)

Transparencies – –

1

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

Up to 10 mil (Up to 0.25 mm)

Up to 6 mil (Up to 0.15 mm)

Up to 20 mil (Up to 0.52 mm)

43

3

IMPORTANT

1

2

1

Loading documents 3

How to load documents

You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.

Using the ADF 3

The ADF can hold up to 35 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the pages before placing
them in the ADF.

Document Sizes and Weights 3

Length: 5.8 to 17.0 in.

(148 to 431.8 mm)

Width: 5.8 to 11.7 in.

(148 to 297 mm)

a Unfold the ADF Document Support (1)

and the ADF Document Output Support

3

Flap (2).

b Fan the pages well.
c Adjust the paper guides (1) to fit the

width of your document.

Weight: 17 to 24 lb

2

(64 to 90 g/m

)

How to load documents 3

• DO NOT pull on the document while it is
feeding.

• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.

• DO NOT use cardboard, newspaper or
fabric.

Make sure documents with ink or correction
fluid are completely dry.

44

d Place your document in the ADF, face

NOTE

IMPORTANT

NOTE

up, short edge first until the

Touchscreen shows ADF Ready. and
you feel it touch the feed rollers.

 When using ADF High Speed

Mode in Copy and Scan mode

Make sure your document size is
Letter, A4 or Executive.

Placing your document in the ADF,
face up, long edge first until the
Touchscreen shows ADF Ready.
and you feel it touch the feed rollers.

Loading documents

DO NOT leave a thick document on the
scanner glass. If you do this, the ADF may
jam.

Using the scanner glass 3

You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.

Document Sizes Supported 3

3

ADF High Speed Mode is available with
Copy and Scan mode. For the information
about ADF High Speed Mode, see the
following:

Length: Up to 17.0 in (431.8 mm)

Width: Up to 11.7 in (297 mm)

Weight: Up to 4.4 lb (2 kg)

How to load documents 3

To use the scanner glass, the ADF must
be empty.

a Lift the document cover.

• (Copy)
ADF High Speed Mode copying
on page 77

• (Scan)
ADF High Speed Mode scanning
on page 92

45

Chapter 3

IMPORTANT

b Using the document guidelines on the

left and top, place the document
face down in the upper left corner of the
scanner glass.

1

1 document cover

Unscannable area 3

The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.

1

24

3

Usage Document

Size

Fax Ledger 0.12 in.

Top (1)

Bottom (3)

(3 mm)

Left (2)

Right (4)

0.15 in.
(3.7 mm)

c Close the document cover.

If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.

Letter 0.16 in.

Legal

A3 0.18 in.

A4

Copy All paper

sizes

Scan 0.08 in.

(2 mm)

1

The unscannable area is 0.04 in. (1 mm) when you
use the ADF.

(4 mm)

(4.5 mm)

0.12 in.
(3 mm)

0.12 in.
(3 mm)

0.08 in.
(2 mm)

1

46

4

NOTE

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the ADF
on page 44.)

 Load your document face down on

the scanner glass. (See Using the
scanner glass on page 45.)

• To send color faxes with multiple pages,
use the ADF.

• If you send a black & white fax from the
ADF when the memory is full, it will be
sent in real time.

b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

 The Touchscreen shows:

4

• You can use the scanner glass to fax
pages of a book one at a time. The
document can be up to Ledger or A3 size.

• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.

c You can change the following

fax-sending settings. Press Options.
Press a or b to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you are finished changing
the options, press OK.

(Basic User’s Guide)

For information about changing the
following fax-sending settings, see
pages 49 to 51.

 Glass Scan Size

 Color Fax Transmission

 Preview Outgoing Fax

 Transmission Verification Report

(Setup)

47

Chapter 4

NOTE

(Advanced User’s Guide)

For more advanced fax-sending
operations and settings
(see Advanced User’s Guide: Sending a
fax).

 Contrast

 Fax Resolution

 Set New Defaults

 Factory Reset

 Faxing at the end of a call

 Broadcasting

 Real Time Transmission

 Overseas Mode

 Delayed Fax

 Batch Transmission

 Canceling Waiting Jobs

 Polled Transmit

d Enter the fax number.

Using the dial pad

e Press Fax Start.

Faxing from the ADF 4

 The machine starts scanning and

sending the document.

Faxing from the scanner glass 4

 If you choose Black in the

Color Setting (default setting),

the machine starts scanning the first
page. Go to step f.

 If you choose Color in the

Color Setting, the Touchscreen

asks if you want to send a color fax.
Press Yes (Color fax) to
confirm. The machine starts dialing
and sending the document.

f When the Touchscreen asks you

Next page?, do one of the following:

 To send a single page, press No.

The machine starts sending the
document.

Using (Address Book)

 Address Book

Using (Call History)

 Outgoing Call

 Caller ID history

• You can preview a fax message before
sending it by setting Preview to On. (See
How to preview an outgoing fax
on page 50.)

• If your network supports the LDAP
protocol you can search for fax numbers
and E-mail addresses on your server.

For more information, see Software and
Network User’s Guide: Perform an LDAP
Search Using the Control Panel.

 To send more than one page, press

Yes and go to step g.

g Place the next page on the scanner

glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)

Stop faxing 4

To stop faxing, press .

48

Sending a fax

NOTE

Setting scanner glass size for faxing 4

When documents are A4 size, you need to
set the Scan Size to A4. If you do not, the
bottom portion of the faxes will be missing.

a Load your document.
b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

c Press Options.

Color fax transmission 4

Your machine can send a color fax to
machines that support this feature.

Color faxes cannot be stored in the machine’s
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).

a Load your document.
b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

4

d Press a or b to display

Glass Scan Size.

e Press Glass Scan Size.
f Press a or b to display Letter, Legal,

Ledger, A4 or A3, and then press the
option you want to set.

g Press OK.
h Enter the fax number.
i Press Fax Start.

• You can save the setting you use most
often by making it the default setting.
(See Advanced User’s Guide: Setting
your changes as the new default.)

• This setting is only available for sending
documents from the scanner glass.

c Press Options.
d Press a or b to display

Color Setting.

e Press Color Setting.
f Press Color.
g Press OK.
h Enter the fax number.
i Press Fax Start.

Canceling a fax in process 4

If you want to cancel a fax while the machine
is scanning, dialing or sending, press .

49

Chapter 4

NOTE

How to preview an outgoing fax 4

You can preview a fax message before you
send it. You must set Real Time
Transmission and Polling RX to Off before
you use this feature.

a Load your document.
b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

c Press Options.
d Press a or b to display Preview.

Description

Enlarge the fax.

Reduce the fax.

or

or

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Go back to the previous page.

Go to the next page.

j Press Start.

• To send a color fax, do not use Fax
Preview.

• The fax message in the memory will be
sent and then erased when you press
Start.

e Press Preview.
f Press On.
g Press OK.
h Enter the fax number using the dial pad

or Address Book.

i Press Fax Start.

The machine starts scanning the
document and the outgoing fax appears
on the Touchscreen.
When the fax is displayed, press the
Touchscreen to perform the following
operations.

50

Sending a fax

NOTE

Transmission Verification Report 4

You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.

There are several settings available for the
Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page
appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error.
The report will also print if the receiving
machine modifies the size of the
document you fax, or if you send a color
fax that the receiving machine prints in
black and white. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error.
The report will also print if your fax is
successful, but the receiving machine
modifies the size of the document you fax,
or if you send a color fax that the receiving
machine prints in black and white.
A portion of the fax’s first page appears on
the report.

d Press Fax.
e Press a or b to display

Report Setting.

f Press Report Setting.
g Press Transmission.
h Press a or b to display On, On+Image,

Off, Off+Image, Off2 or
Off2+Image, and then press the option

you want to set.

i Press .

• If you choose On+Image, Off+Image or
Off2+Image the image will only appear

on the Transmission Verification Report if
Real Time Transmission is set to Off. The
image will not appear on the report when
you send a color fax.
(See Advanced User’s Guide: Real Time
Transmission.)

• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, NG will
appear next to RESULT.

4

 Off2: Prints a report only if your fax is

unsuccessful due to a transmission error.

 Off2+Image: Prints a report only if your

fax is unsuccessful due to a transmission
error. A portion of the fax’s first page
appears on the report.

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.

51

Receiving a fax 5

5

Receive Modes 5

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother
machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this
service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 64 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
(See Voice Mail on page 63 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode.
(See Connecting an external TAD (telephone answering device) on page 67.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode.
(See Fax Only on page 54.)

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

Fax/Tel mode is used when sharing the Brother machine and your telephone on the same line.
Choose Fax/Tel as your Receive Mode. (See Fax/Tel on page 54.)
Important Note: You cannot receive voice messages on either Voice Mail or an answering machine
with Fax/Tel mode.

52

Do you expect to receive very few faxes?

Choose Manual as your Receive Mode. You control the telephone line and must answer every call
yourself. (See Manual on page 54.)

To set the Receive Mode, follow the instructions:

NOTE

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display Setup Receive.
f Press Setup Receive.

Receiving a fax

g Press a or b to display Receive Mode.
h Press Receive Mode.

If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 65.)

i Press a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press

the option you want.

j Press .

5

53

Chapter 5

Using Receive Modes 5

Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 55.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast
pseudo/double-ring made by your
machine.

Manual 5

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature.

To receive a fax in Manual mode, lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Fax Start and
choose Receive. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.

(See Easy Receive on page 56.)

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

If you use Fax/Tel mode, see F/T Ring Time

(Fax/Tel mode only) on page 55 and Ring
Delay on page 55.

To connect your External TAD, see

Connecting an external TAD (telephone
answering device) on page 67.

54

Receiving a fax

Receive Mode settings 5

Ring Delay 5

Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, keep the ring delay setting of
4 rings.

(See Using external and extension
telephones on page 70 and Easy Receive
on page 56.)

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.

If the call is a fax, then your machine will
receive it; however, if it is a voice call, the
machine will sound the F/T Ring (a fast
pseudo/double-ring) for the time you have set
in the F/T Ring Time setting. If you hear the
F/T Ring, it means that you have a voice
caller on the line.

Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone by using a remote code.

(For more information, see Using remote
codes on page 70.)

5

e Press a or b to display

Setup Receive.

f Press Setup Receive.
g Press a or b to display Ring Delay.
h Press Ring Delay.
i Press the number of times you want the

machine to ring before it answers (0, 1,
2, 3 or 4).

If you choose 0, the machine will answer
immediately and the line will not ring at
all.

j Press .

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display

Setup Receive.

f Press Setup Receive.
g Press a or b to display

F/T Ring Time.

h Press F/T Ring Time.
i Press how long the machine will ring to

alert you that you have a voice call
(20Secs, 30Secs, 40Secs or
70Secs).

j Press .

55

Chapter 5

NOTE

NOTE

g Press a or b to display Easy Receive.

Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the Touchscreen or hear a
click on the phone line through the handset
you are using, just replace the handset. Your
machine will do the rest.

If Easy Receive is Off: 5

If you are at the machine and answered a call
first by lifting the external handset, press
Fax Start, and then press Receive to
receive.

h Press Easy Receive.
i Press On (or Off).
j Press .

If you answered at an extension telephone,
press l 51. (See Using external and
extension telephones on page 70.)

• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone,
press the fax receive code l 51.

• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display

Setup Receive.

f Press Setup Receive.

56

Receiving a fax

NOTE

NOTE

NOTE

Fax Preview (Black & White only)

How to preview a received fax5

You can view received faxes on the

Touchscreen by pressing (Fax) and

then (Received Faxes). When the
machine is in Ready mode, a pop-up

message will appear on the Touchscreen to
alert you of new faxes.

Setting Fax Preview 5

a Press (Settings).

Using Fax Preview 5

5

When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])

a Press View.

The Touchscreen will display the fax list.

• The fax list includes the old faxes and the
new fax. The new fax is indicated by a
blue mark.

• If you want to see a fax that has already

been previewed, press (Fax) and

(Received Faxes).

5

b Press a or b to display the fax number of

the fax you want to see.

b Press (Fax Preview).

c Press On (or Off).
d Press Yes.
e The Touchscreen will tell you that any

future faxes will not be printed as you
receive them.
Press Yes (or No).

f Press .

When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.

c Press the fax you want to see.

• If your fax is large there may be a delay
before it is displayed.

• The Touchscreen will show the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX.”

57

Chapter 5

Press the Touchscreen or Touchpanel
to perform the following operations.

Description

Enlarge the fax.

Reduce the fax.

or

or

Scroll vertically.

Scroll horizontally.

Rotate the fax clockwise.

Delete the fax.

Press Yes to confirm.

Go back to the previous page.

Go to the next page.

Go back to the fax list.

Print the fax.

Do one of the following:

 Press Print All Pages

to print the whole message.

 Press

Print Displayed Only
to print only the displayed
page.

How to print a fax 5

a Press (Fax).

b Press (Received Faxes).

c Press the fax you want to view.

d Press .

 If the fax is multiple pages, go to

step e.

 If the fax is a single page, it will start

printing. Go to step f.

e Do one of the following:

 Press Print All Pages to print

all pages of the fax. Go to step f.

 Press Print Displayed Only to

print the displayed page.
Go to step g.

 Press Print From Displayed to

print from the displayed page to the
last page. Go to step g.

f Do one of the following:

d Press .

 Press

Print From Displayed
to print from the displayed
page to the last page.

 To delete the fax, press Yes.

 To keep the fax in the memory,

press No.

g Press .

58

Receiving a fax

How to print all faxes in the list 5

a Press (Fax).

b Press (Received Faxes).

c Press Print/Delete.
d Do one of the following:

 To print all new faxes, press a or b to

display Print All(New Faxes).

Press Print All(New Faxes).

 To print all old faxes, press a or b to

display Print All(Old Faxes).

Press Print All(Old Faxes).

e Press .

Turning off Fax Preview 5

a Press (Settings).

b Press (Fax Preview).

c Press Off.
d Press Yes to confirm.
e If there are faxes stored in the memory,

do one of the following:

5

 If you do not want to print the stored

faxes, press Continue.
The machine asks you to confirm the
deletion of the stored faxes.

Press Yes to confirm. Your faxes will
be deleted.

How to delete all faxes in the list 5

a Press (Fax).

b Press (Received Faxes).

c Press Print/Delete.
d Do one of the following:

 To delete all new faxes, press a or b

to display
Delete All(New Faxes).

Press Delete All(New Faxes).

 To delete all old faxes, press a or b to

display
Delete All(Old Faxes).

Press Delete All(Old Faxes).

e Press Yes to confirm.

 If you want to print all the stored

faxes, press

Print All Faxes Before Delete

 If you do not wish to turn off Fax

Preview, press Cancel.

f Press .

.

f Press .

59

6

NOTE

NOTE

NOTE

NOTE

Using PC-FAX 6

PC-FAX Sending 6

You can send a file created in any application
on your PC as a standard fax.

The PC-FAX software can only send
Black & White fax documents.

Sending a file as a PC-FAX 6

Please install MFL-Pro Suite software,
connect your machine and PC before using
PC-FAX sending.

a Create a file in any application on your

PC.

b Click File, then Print. The Print dialog

box appears.

d Enter a fax number using any of the

following methods:

 Use the dial pad to enter the number.

If you check the Dial Restriction check
box, a confirmation dialog box will appear
for you to re-enter the fax number. This
feature helps to prevent transmissions to
the wrong destination.

 Click the Address Book button, and

then choose a member or group from
the Address Book.

If you make a mistake, click All Clear to
delete all the entries.

e To include a cover page, click

Add Cover Page.

c Choose Brother PC-FAX as your

printer, and then click Print. The
PC-FAX sending dialog box appears:

You can also click the cover page icon
to create or edit a cover page.

f Click Start to send the fax.

• If you want to cancel the fax, click Cancel,
or press on the Touchpanel.

• If you want to redial a number, click Redial
to scroll through the last five fax numbers,
choose a number, and then click Start.

60

Using PC-FAX

PC-FAX Receiving
(Windows

If you turn on the PC-FAX Receive feature,
your machine will store received faxes in the
memory and send them to your PC. You can
then use your PC to view and store these
faxes.

Even if you have turned off your PC (at night
or on the weekend, for example), your
machine will receive and store your faxes in
its memory.

When you start your PC and the PC-FAX
Receiving software runs, your machine
transfers your faxes to your PC.

To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC.

Do one of the following:

(Windows
Windows

From (Start), select All Programs,
Brother, MFC-XXXX, PC-FAX Receiving,

and select Receive. (where XXXX is your
model name.)

®

XP, Windows Vista® and

®

7)

®

) 6

e Press a or b to display

Setup Receive.

f Press Setup Receive.
g Press a or b to display

Memory Receive.

h Press Memory Receive.
i Press a or b to display

PC Fax Receive.

j Press PC Fax Receive.
k The Touchscreen shows the message

Run PC-Fax on your computer.
Press OK.

l Press a or b to display <USB> or the

name of the PC you want to receive
faxes if you are on a network.
Press <USB> or the name of the PC.
Press OK.

m If Fax Preview is set to Off, press

Backup Print: On or
Backup Print: Off.

n Press .

6

(Windows

Click (Brother Utilities), and then click

the drop-down list and select your model
name (if not already selected). Click
PC-FAX Receive in the left navigation bar,
and then click Receive.

If you choose Backup Print: On, the
machine will also print the fax.

®

8)

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.

61

Chapter 6

NOTE

• PC-FAX Receive is not supported by Mac
OS.

• Before you can set up PC-FAX Receive,
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on.

For more information, see Software and
Network User’s Guide: Receive Faxes

Using Brother’s PC-FAX Receive

Software (Windows

®

).

• If you get an error message and the
machine cannot print the faxes in the
memory, you can use this setting to
transfer your faxes to your PC. (See

Transferring your faxes or Fax Journal
report on page 113.)

• When you receive a color fax, your
machine prints the color fax at your
machine but does not send the fax to your
PC.

Changing the destination PC 6

To change the destination PC, see PC-FAX

Receiving (Windows

repeat steps a to n.

®

) on page 61 and

62

Telephone services and external

7

devices

Telephone services 7

Your machine supports the Caller ID and
Distinctive Ring subscriber services that
some telephone companies offer.

Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
If you have Voice Mail on your telephone line,
read the following carefully.

Voice Mail 7

If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.

For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.

Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.

To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:

Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different phone numbers on
that one line.

Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Custom
Ringing, Personalized Ring, Smart Ring,
RingMaster, Ident-A-Ring, Ident-A-Call, Data
Ident-A-Call, Teen Ring, and SimpleBiz Fax
& Alternate Number Ringing. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. (See Distinctive Ring
on page 64.)

OR

Set your Brother machine’s Receive Mode to
Manual. Manual mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax-sending
tones, you must transfer the call to the
Brother machine. (See Using external and
extension telephones on page 70.)
Unanswered fax and voice calls will go to
your Voice Mail. (To set the machine in

Manual Mode, see Choose the correct
Receive Mode on page 52.)

7

7

63

Chapter 7

NOTE

NOTE

Distinctive Ring 7

Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.

• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.

• Please call your telephone company for
availability and rates.

What does your telephone company's “Distinctive Ring” do?

Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you

need more than one telephone number, it
is cheaper than paying for an extra line.

Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.

Do you have Voice Mail? 7

If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so both
Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.

If you decide to get Distinctive Ring service
from the telephone company, you will need to
follow the directions in Registering the
Distinctive Ring pattern to register the new
Distinctive Ring pattern they give you. This is
so your machine can recognize its incoming
calls.

You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.

7

Before you choose the ring pattern to register

You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns in the
table are supported by your Brother machine.
Register the one your telephone company
gives you.

Ring
Pattern

Rings

7

What does Brother's “Distinctive Ring” do?

The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.

64

1 short-short or

long-long

7

2 short-long-short

3 short-short-long

4 very long

(normal pattern)

Telephone services and external devices

NOTE

f Press Miscellaneous.

Ring Pattern #1 is often called Short-Short
and is the most commonly used.
If the ring pattern you received is not on
this chart, call your telephone company
and ask for one that is shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the machine
must “listen” to the ring pattern to compare
it to the pattern that was registered. Other
telephones on the same line will ring.

 If you program the machine correctly, it

will recognize the registered ring pattern of
the “fax number” within two ring patterns
and then answer with fax tones. When the
“voice number” is called, the machine will
not answer.

g Press Distinctive.
h Do one of the following:

 If you haven’t registered the

Distinctive Ring, press
Distinctive, and then press On.
Go to step i.

 If you have already registered the

Distinctive Ring, and want to change
the pattern, go to step i.

i Press Ring Pattern.
j Press the stored ring pattern you want to

use.
(You will hear each ring pattern as you
press its number. Make sure you
choose the pattern that the telephone
company gave you.)
Press OK.

7

Registering the Distinctive Ring pattern

Very Important!

After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. You will see D/R
on the Settings screen and Manual as the
Receive Mode setting. You cannot change
the Receive Mode from D/R (Manual) to
another Receive Mode while Distinctive Ring
is set to On. This ensures the Brother
machine will only answer the Distinctive Ring
number and will not interfere when your main
telephone number is called.

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.

7

Distinctive Ring is now set to On.

Turning off Distinctive Ring 7

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display

k Press .

Miscellaneous.

f Press Miscellaneous.
g Press Distinctive.
h Press Distinctive.

d Press Fax.
e Press a or b to display

Miscellaneous.

i Press Off.

j Press .

65

Chapter 7

NOTE

If you turn off Distinctive Ring, you will see
Manual on the Settings screen. You will
need to set the Receive Mode again. (See
Choose the correct Receive Mode
on page 52.)

Voice over Internet Protocol (VoIP) 7

VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.

Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the jack labeled LINE on
your machine. The other end of the telephone
cord may be connected to a modem,
interface box, phone adapter, splitter, or other
such device.

 If you have questions about how to

connect your machine to the VoIP
system, call your VoIP provider.

After you have connected your machine to
the VoIP system, press Hook on the
Touchscreen to verify that the machine has a
dial tone. If the machine does not have a dial
tone, call your VoIP provider.

If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 135).

66

Telephone services and external devices

NOTE

IMPORTANT

Connecting an external TAD (telephone answering device)

You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.

The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake.” Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.

• If you do not subscribe to Distinctive

Ring service:

You must plug your TAD into the EXT.

7

jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration.)

• Before you connect the external TAD,
remove the protective cap (2) from the
EXT. jack on the machine.

1

1

7

2

1TAD

2 Protective Cap

• If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.

• If you subscribe to your telephone

company's Distinctive Ring service:

You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
service. You cannot use the Toll Saver
setting.

When the TAD answers a call, the
Touchscreen shows Telephone.

DO NOT connect a TAD elsewhere on the
same telephone line.

67

Chapter 7

NOTE

1

Connections 7

The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
correctly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).

a Using both hands, use the finger holds

on each side of the machine to lift the
scanner cover into the open position.

b Plug the telephone line cord from the

telephone wall jack into the jack labeled
LINE.

c Remove the protective cap (1) from the

jack labeled EXT., and then plug the
telephone line cord from the external
TAD into the EXT. jack. (Make sure this
cord is connected to the TAD at the
TAD's telephone line jack, and not its
handset jack.)

f Set your external TAD to four rings or

fewer. (The machine's Ring Delay
setting does not apply.)

g Record the outgoing message on your

external TAD.

h Set the TAD to answer calls.
i Set the Receive Mode to

External TAD. (See Choose the
correct Receive Mode on page 52.)

Recording an outgoing message (OGM) on the external TAD 7

Timing is important in recording this
message. The way you record this message
will affect both manual and automatic fax
reception.

a Record 5 seconds of silence at the

beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)

d Carefully guide the telephone line cord

into the cable channel and out the back
of the machine.

e Lift the scanner cover to release the

lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.

b Limit your speaking to 20 seconds.
c End your 20-second message by giving

your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l 51 and Start.”

We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.

68

Telephone services and external devices

Multi-line connections (PBX) 7

We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi-line system, we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator, we recommend that
you set the Receive Mode to Manual.

We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.

External and extension telephones

Connecting an external or extension telephone 7

You can connect a separate telephone to
your machine as shown in the diagram.

Connect the telephone line cord to the jack
labeled EXT inside the machine.

Before you connect the external telephone,
remove the protective cap (3) from the EXT.
jack.

1

7

7

1 Extension telephone

2 External telephone

3 Protective Cap

2

3

69

Chapter 7

NOTE

Using external and extension telephones 7

Using extension telephones

If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l 51.

If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 55.)

Using an external telephone
(connected to the EXT. jack of the
machine)

If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.

You can also use the Fax Receive Code
l 51.

If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Pickup.

Using a non-Brother cordless external telephone 7

If your non-Brother cordless telephone is
connected to the machine’s EXT. jack and
you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.

If you let the machine answer first, you will
have to go to the machine so you can press
Pickup to send the call to the cordless
handset.

Using remote codes 7

Fax Receive Code 7

If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialing the Fax Receive Code
l 51. Wait for the chirping sounds and then
replace the handset. (See Easy Receive
on page 56.)

If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.

If you answer a call and no one is on the line:

Assume you are receiving a manual fax.

Press l 51 and wait for the chirp or until the
Touchscreen shows Receiving, and then
hang up.

You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 56.)

70

Telephone Answer Code 7

7

If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
(pseudo/double) ring after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).

If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone
connected to the EXT. jack of the machine by
pressing Pickup.

Changing the remote codes 7

NOTE

Telephone services and external devices

The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.

a Press (Settings).

b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display

Setup Receive.

f Press Setup Receive.
g Press a or b to display Remote Codes.
h Press Remote Codes.

• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another
three-digit code (such as ### and 999).

• Remote Codes might not work with some
telephone systems.

7

i Do one of the following:

 If you want to change the Fax

Receive Code, press
Fax Receive Code.

Enter the new code, and then
press OK.

 If you want to change the Telephone

Answer Code, press Tel Answer.

Enter the new code, and then
press OK.

 If you do not want to change the

Codes, go to step j.

 If you want to turn the Remote Codes

Off (or On), press Remote Codes.

Press Off (or On).

j Press .

71

8

NOTE

Dialing and storing numbers 8

How to dial 8

Manual dialing 8

a Load your document.
b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

c Press all of the digits of the fax number.

Dialing from the Address Book 8

a Load your document.

b Press (Fax).

c Press (Address Book).

d Do one of the following:

 Press a or b to display the number

you want to dial.

 Press , and then enter the first

letter of the name and press OK.

Press the name you want to dial.

If the name has two numbers, go to
step e.

d Press Fax Start.

If the name has one number, go to
step f.

If the LDAP search is available, the result
will be shown on the Touchscreen with

.

For more information, see Software and
Network User’s Guide: Perform an LDAP
Search Using the Control Panel.

e Press the number you want to dial.
f To send a fax, press Apply.
g Press Fax Start.

The machine scans and sends the fax.

72

Dialing and storing numbers

NOTE

NOTE

Fax Redial 8

If you are sending a fax automatically and the
line is busy, the machine will redial once after
five minutes.

Redial only works if you dialed from the
machine.

a Load your document.
b Do one of the following:

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

c Press Redial.
d Press Fax Start.

• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.

• If you are sending a fax manually and the
line is busy, press Hook before performing
step c above.

Storing numbers 8

You can set up your machine to do the
following types of easy dialing: Address Book
and Groups for broadcasting faxes.

If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.

Storing a pause 8

When you are storing Address Book
numbers, you can insert one or more

3.5-second pauses by pressing Pause on the
Touchscreen.

Storing Address Book numbers 8

8

You can store up to 100 Addresses with a
name, and each name can have two
numbers.

a Press (Fax).

b Press (Address Book).

• Redial will change to Pause when you
enter a fax number.

c Press Edit.
d Press a or b to display

Add New Address.

e Press Add New Address.
f Press Name.
g Enter the name using the keyboard on

the Touchscreen (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 187.)

h Press Address 1.

73

Chapter 8

NOTE

i Enter the first fax or telephone number

using the keyboard on the Touchscreen
(up to 20 digits).
Press OK.

j If you want to store the second fax or

telephone number, press Address 2.
Enter the second fax or telephone
number using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.

k Press OK to confirm.
l Do one of the following:

 To store another Address Book

number, repeat steps c to k.

 To finish storing numbers, press .

Changing or deleting Address Book names or numbers 8

You can change or delete an Address Book
name or number that has already been
stored.

a Press (Fax).

e Press a or b to display the number you

want to change.

f Press the number you want to change.
g Do one of the following:

 If you want to change the name,

press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 187.)
Press OK.

 If you want to change the first fax or

telephone number, press
Address 1.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.

 If you want to change the second fax

or telephone number, press
Address 2.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.

b Press (Address Book).

c Press Edit.
d Do one of the following:

 Press a or b to display Change.

Press Change to edit the name or
numbers of an address. Go to
step e.

 Press a or b to display Delete.

Press Delete.

Choose the numbers you want to
delete by pressing them to display a
red check mark.

Press OK.

Press Yes to confirm. Go to step i.

74

How to change the stored name or
number:

If you want to change a character or a
stored number, press d or c to position the
cursor to highlight the character or the
number you want to change, and then

press . Enter the new character or
number.

h Do one of the following:

 Press OK to finish.

To change another Address Book
number, repeat steps c to h.

 To make more changes, return

to g.

i Press .

9

1

Making copies 9

How to copy 9

The following steps demonstrate a basic copy
operation.

a Do one of the following to load your

document:

 Place the document face up in the

ADF.

(See Using the ADF on page 44.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass
on page 45.)

b Press (Copy).

 The Touchscreen shows:

Stop copying 9

To stop copying, press .

9

1 No. of Copies

You can enter the number of copies by
pressing - or + on the Touchscreen (as
shown above) or by using the dial pad.

c If you want more than one copy, enter

the number (up to 99).

d Press Black Start or Color Start.

75

Chapter 9

NOTE

Copy options 9

You can change copy settings as follows:

If you want to sort copies, use the ADF.

a Press Copy.
b Press Options.
c Press a or b to scroll through the copy

settings.
When the setting you want is displayed,
press it and choose your option.

d When you are finished changing

options, press OK.

(Basic User’s Guide)

For information about changing the following
copy settings, see pages 76 to 77.

 Paper Type

 Paper Size

 Tray Select (MFC-J6720DW)

 ADF HighSpeed Mode

(Advanced User’s Guide)

For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.

 Quality

Paper Type 9

If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want.
d Press Options.
e Press a or b to display Paper Type.
f Press Paper Type.
g Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71,
Other Glossy or Transparency,

and then press the option you want to
set.

h If you do not want to change additional

settings, press OK.

 Enlarge/Reduce

 Page Layout

 2in1(ID)

 Stack/Sort

 Density

 2-sided Copy

 Ink Save Mode

 Thin Paper Copy

 Auto Deskew

 Book Copy

 Watermark Copy

 Remove Background Color

 Set New Default

 Factory Reset

76

i Press Black Start or Color Start.

Paper Size 9

If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
Ledger, A4, A5, A3, Executive or
Photo (4"  6")/(10  15 cm) paper.

a Load your document.

b Press (Copy).

c Enter the number of copies you want.
d Press Options.

Making copies

NOTE

NOTE

NOTE

e Press a or b to display Paper Size.
f Press Paper Size.
g Press a or b to display Letter, Legal,

Ledger, A4, A5, A3, EXE or 4"x6", and
then press the option you want to set.

If you are using the manual feed slot,
insert only one sheet of paper at a time.
(See Loading paper in the manual feed
slot on page 32.)

h If you do not want to change more

settings, press OK.

i Press Black Start or Color Start.

Tray Select (MFC-J6720DW) 9

ADF High Speed Mode copying 9

When copying multi-page Letter, A4, or
Executive size documents, you can print
multiple copies faster by placing the
documents face up, long edge first in the
ADF. (See Using the ADF on page 44.)

a Place your document face up, long edge

first in the ADF.

b Press (Copy).

c Press Options.
d Press a or b to display

ADF HighSpeed Mode.

e Press ADF HighSpeed Mode.

You can change the tray temporarily for the
next copy. To change the default tray setting,
see Tray use in Copy mode (MFC-J6720DW)
on page 37.

a Load your document.

b Press (Copy).

c Enter the number of copies you want.
d Press Options.
e Press a or b to display Tray Select.
f Press Tray Select.
g Press Tray #1, Tray #2 or

Auto Tray Select.

h If you do not want to change additional

settings, press OK.

i Press Black Start or Color Start.

f Press On (or Off)
g Read the information on the

Touchscreen, and then confirm it by
pressing OK.

h If you do not want to change more

settings, press OK.

Change Paper Size to Letter, A4, or
EXE to match the paper size of your
document.

i Press Black Start or Color Start.

The machine scans the document and
starts printing.

Enlarge/Reduce, Page Layout,
Auto Deskew and
Advanced Settings are not available
with ADF HighSpeed Mode.

9

77

PhotoCapture Center™: Printing

10

photos from a memory card or
USB Flash drive

PhotoCapture Center™ operations (PHOTO mode)

Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash drive.
(See Print Images on page 81.)

You can scan documents and save them
directly to a memory card or USB Flash drive.
(See How to scan to a memory card or USB
Flash drive on page 82.)

If your machine is connected to a computer,
you can use your computer to access a
memory card or USB Flash drive that is
inserted in the front of the machine.

10

10

For more information, see Software and
Network User’s Guide: Copy Photos from
Media to a Computer.

Using a memory card or USB Flash drive 10

Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick Duo™,
Memory Stick PRO Duo™, SD Memory Card,
SDHC Memory Card, SDXC Memory Card,
MultiMedia Card, MultiMedia Card plus and a
USB Flash drive.

The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.

78

PhotoCapture Center™: Printing photos from a memory card or USB Flash drive

IMPORTANT

1

2

Getting started 10

a Open the media slot cover.
b Firmly put a memory card or USB Flash drive into the correct slot.

1 USB Flash drive

The USB direct interface supports only a USB Flash
drive, a PictBridge-compatible camera, or a digital
camera that uses the USB mass storage standard. Any
other USB devices are not supported.

2 Memory card slot

Slot Compatible memory cards

Upper slot

Lower slot

Memory Stick Duo™

Memory Stick PRO Duo™

Memory Stick Micro™ (M2™)
(Adapter required)

SD Memory Card

SDHC Memory Card

SDXC Memory Card

MultiMedia Card

10

MultiMedia Card plus

miniSD (Adapter required)

miniSDHC (Adapter required)

microSD (Adapter required)

microSDHC (Adapter required)

MultiMedia Card mobile
(Adapter required)

79

Chapter 10

IMPORTANT

• DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage
to the machine.

• DO NOT insert more than one media card in the machine at the same time. Doing this may
cause damage to the machine.

• DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media
drive (slot) or USB direct interface while the machine is reading or writing to the memory card
or USB Flash drive. You will lose your data or damage the card.

The machine can only read one memory card or USB Flash drive at a time.

80

PhotoCapture Center™: Printing photos from a memory card or USB Flash drive

Print Images 10

View Photos 10

You can preview your photos on the
Touchscreen before you print them. If your
photos are large files there may be a delay
before each photo is displayed.

a Open the media slot cover.
b Put the memory card or USB Flash drive

in the correct slot.

c Press Photo.
d Press d or c to display View Photos.
e Press View Photos.
f Do one of the following:

k Read and confirm the displayed list of

options and do one of the following:

 If you want to change the print

settings, press Print Settings.
(See Advanced User’s Guide:

PhotoCapture Center™ print
settings.)

 If you do not want to change any

settings, go to step l.

l Press Start to print.

 If you want to choose photos to print

or print more than one for an image,
go to step g.

 If you want to print all photos, press

Print All. Press Yes to confirm.
Go to step j .

g Press d or c to display the photo you

want to print, and then press it.

h Enter the number of copies you want

either by entering the number of copies
or by pressing + or -.
Press OK.

i Repeat steps g and h until you have

chosen all the photos you want to print.

j Press OK.

10

81

Chapter 10

NOTE

IMPORTANT

PhotoCapture Center™ print settings

You can change the print settings for the next
print operation.

These settings are temporary, and the
machine returns to its default settings
1 minute after printing.

You can save the print settings you use
most often by setting them as the default.
(See Advanced User’s Guide: Setting
your changes as the new default.)

How to scan to a

10

memory card or USB
Flash drive

You can scan black & white and color
documents to a memory card or USB Flash
drive. Black & white documents will be stored
in PDF (*.PDF) or TIFF (*.TIF) file formats.
Color documents may be stored in PDF
(*.PDF) or JPEG (*.JPG) file formats. The
factory setting is Color and 200 dpi and
the default format is PDF. The machine
creates file names based on the current date.
(See Quick Setup Guide.) For example, the
fifth image scanned on July 1, 2013 would be
named 07011305.PDF. You can change the
color and resolution.

a Load your document.

10

b Open the media slot cover.
c Put the memory card or USB Flash drive

in the correct slot.

d Press Scan to Media.

DO NOT take out the memory card or
USB Flash drive while the machine is
reading or writing to it to avoid damaging
the card, USB Flash drive, or the data
stored on them.

e Do one of the following:

 If you want to use the default

settings, go to j.

 If you want to change the default

settings, go to f.

f Press Options.

82

PhotoCapture Center™: Printing photos from a memory card or USB Flash drive

NOTE

NOTE

g Choose the settings for

ADF High Speed Mode, Scan Type,
Resolution, File Type,
Scan Size, Scan Long Paper,
File Name, Auto Crop and
Remove Background Color as

needed.

• If you chose color in the scan type setting,
you cannot choose TIFF.

• If you chose black & white in the scan type
setting, you cannot choose JPEG.

• Scan Long Paper is available only
when using the ADF.

• Remove Background Color removes
the base color of documents to make the
scanned data more recognizable.

h The file name is set automatically.

However, you can create a name of your
choice using the keyboard on the
Touchscreen. Press File Name, and
then enter the file name. You can only
change the first 6 digits of the file name.
Press OK.

i Press OK.

If you want to save the settings as a
shortcut, press Save as Shortcut.

j Press Start.

If you are using the scanner glass, the
Touchscreen shows Next page?.
Press Yes or No. After you finish
scanning, make sure you choose No
before removing the memory card or
USB Flash drive from the machine.

10

83

How to print from a computer 11

11

Printing a document 11

The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.

For more information, see Software and
Network User’s Guide: Print.

a Install the Brother printer driver from the

CD-ROM or Brother website.
(See Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or
Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box.
Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Color / Grayscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK.
f Click Print (or OK depending on the

application you are using) to begin
printing.

84

How to scan to a computer 12

12

Before scanning 12

To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)

 Configure the machine with a TCP/IP address if network scanning does not work.

For more information, see Software and Network User’s Guide: Configure Network Scanning

for Windows

®

.

85

12

Chapter 12

NOTE

Scanning a document as a PDF file using
ControlCenter4 (Windows

For more information, see Software and Network User’s Guide: Scan Using ControlCenter4

Advanced Mode (Windows

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.

a Load your document. (See How to load documents on page 44.)

®

).

®

) 12

b (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then
click ControlCenter4. The ControlCenter4 application will open.

®

XP, Windows Vista® and Windows®7)

®

8)

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

d Make sure the machine you want to use is selected from the Model drop-down list.

86