Brother MFC J6510DW, MFC-J6710DW User Manual

BASIC USER’S GUIDE

MFC-J6510DW
MFC-J6710DW

Version A

USA/CAN

If you need to call Customer Service

Please complete the following information for future
reference:

Model Number: MFC-J6510DW and MFC-J6710DW
(Circle your model number)

1

Serial Number:

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/

© 2010 Brother Industries, Ltd.

.

Brother numbers

IMPORTANT

Note

For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;
 may support an insurance claim by you in the event of product loss covered by insurance; and,
 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

[phone] (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

i

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Ink Cartridge Super High Yield <black>

Ink Cartridge Super High Yield <yellow>

Ink Cartridge Super High Yield <cyan> (blue)

Ink Cartridge Super High Yield <magenta> (red)

Ink Cartridge High Yield <black>

Ink Cartridge High Yield <yellow>

Ink Cartridge High Yield <cyan> (blue)

Ink Cartridge High Yield <magenta> (red)

LC79BK (Prints approx. 2,400 pages)

LC79Y (Prints approx. 1,200 pages)

LC79C (Prints approx. 1,200 pages)

LC79M (Prints approx. 1,200 pages)

LC75BK (Prints approx. 600 pages)

LC75Y (Prints approx. 600 pages)

LC75C (Prints approx. 600 pages)

LC75M (Prints approx. 600 pages)
Premium Plus Glossy Photo Paper
(Ledger size / 20 sheets) BP71GLGR
(Letter size / 20 sheets) BP71GLTR
(4"  6" size / 20 sheets) BP71GP
Premium Glossy Photo Paper
(Letter size / 20 sheets) BP61GLL (USA only)
(4"  6" / 20 sheets) BP61GLP (USA only)

1

1

1

1

1

1

1

1

1

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.

ii

Description Item

Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Matte Inkjet Paper
(Letter size / 25 sheets) BP60ML (USA only)
Plain Inkjet Paper
(Ledger size / 100 sheets) BP60PLGR (USA only)
(Letter size / 100 sheets) BP60PL100 (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User's Guide LX7144001 (English for USA and Canada)

LX7144002 (French for Canada)

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

iv

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without
notice.

Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

v

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Safety and Legal Read this Guide first. Please read the Safety

Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software
for the operating system and connection type
you are using.

Basic User's Guide Learn the basic Fax, Copy, Scan and

PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.

Advanced User's Guide Learn more advanced operations: Fax, Copy,

security features, printing reports and
performing routine maintenance.

Software User's Guide Follow these instructions for Printing, Scanning,

Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, and using the Brother
ControlCenter utility.

Network Glossary This Guide provides basic information about

advanced network features of Brother
machines along with general networking and
common terms.

Printed / In the box

Printed / In the box

Printed / In the box

PDF file /
Documentation
CD-ROM

PDF file /
Documentation
CD-ROM

PDF file /
Documentation
CD-ROM

Network User's Guide This Guide provides more advanced

information for configuring the Ethernet and
Wireless network connections. In addition, find
information about network utilities, network
printing, troubleshooting tips and supported
network specifications.

PDF file /
Documentation
CD-ROM

vi

Table of Contents

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide,

Network User’s Guide and Network Glossary ....................................................2

Viewing Documentation ...................................................................................2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD screen......................................................................................................9

Basic Operations ...........................................................................................10

2 Loading paper 11

Loading paper and other print media...................................................................11

Loading paper in paper tray #1......................................................................11

Loading paper in paper tray #2 (MFC-J6710DW only)..................................14

Loading paper in the manual feed slot ..........................................................18

Loading envelopes and postcards.................................................................20

Printable area ................................................................................................ 22

Paper settings......................................................................................................23

Paper Size and Type (MFC-J6510DW).........................................................23

Paper Size and Type (MFC-J6710DW).........................................................24

Tray use in Copy mode (MFC-J6710DW only)..............................................24

Tray use in Fax mode (MFC-J6710DW only)................................................25

Secure Paper Feed mode for Ledger size Short Grain Paper.......................25

Acceptable paper and other print media..............................................................26

Recommended print media ...........................................................................26

Handling and using print media.....................................................................27

Choosing the right print media.......................................................................28

®

)................................................................4

3 Loading documents 30

How to load documents .......................................................................................30

Using the ADF ...............................................................................................30

Using the scanner glass ................................................................................31

Scannable area .............................................................................................32

vii

4Sending a fax 33

How to send a fax ................................................................................................33

Stop faxing.....................................................................................................34

Setting scanner glass size for faxing.............................................................35

Color fax transmission ...................................................................................35

Canceling a fax in progress ...........................................................................35

How to preview an outgoing fax ....................................................................35

Transmission Verification Report...................................................................36

5 Receiving a fax 37

Receive Modes....................................................................................................37

Choose the correct Receive Mode................................................................37

Using Receive Modes..........................................................................................39

Fax Only ........................................................................................................39

Fax/Tel...........................................................................................................39

Manual...........................................................................................................39

External TAD .................................................................................................39

Receive Mode settings ........................................................................................40

Ring Delay .....................................................................................................40

F/T Ring Time (Fax/Tel mode only)...............................................................40

Easy Receive................................................................................................. 41

Fax Preview (Black & White only)........................................................................41

How to preview a received fax....................................................................... 41

6 Telephone services and external devices 43

Telephone services..............................................................................................43

Voice Mail ......................................................................................................43

Distinctive Ring ..............................................................................................44

Connecting an external TAD (telephone answering device)................................46

Connections...................................................................................................47

Recording an outgoing message (OGM) on an external TAD.......................47

Multi-line connections (PBX) .........................................................................48

External and extension telephones......................................................................48

Connecting an external or extension telephone ............................................48

Using external and extension telephones......................................................49

Using a non-Brother cordless external telephone .........................................49

Using remote codes.......................................................................................49

viii

7 Dialing and storing numbers 51

How to dial ...........................................................................................................51

Manual dialing ...............................................................................................51

One Touch Dialing......................................................................................... 51

Speed Dialing ................................................................................................51

Search ...........................................................................................................52

Fax Redial .....................................................................................................52

Storing numbers ..................................................................................................53

Storing a pause .............................................................................................53

Storing One Touch Dial numbers ..................................................................53

Storing Speed Dial numbers..........................................................................54

Changing One Touch or Speed Dial names or numbers...............................54

8 Making copies 56

How to copy ......................................................................................................... 56

Stop copying.................................................................................................. 56

Copy settings................................................................................................. 57

Paper Options................................................................................................57

9 PhotoCapture Center™: Printing photos from a memory card or

USB Flash memory drive 59

PhotoCapture Center™ operations .....................................................................59

Using a memory card or USB Flash memory drive ....................................... 59

Getting started .....................................................................................................60

Print Images.........................................................................................................62

View Photos................................................................................................... 62

PhotoCapture Center™ print settings.................................................................. 62

How to scan to a memory card or USB Flash memory drive............................... 63

10 How to print from a computer 65

Printing a document............................................................................................. 65

11 How to scan to a computer 66

Scanning a document..........................................................................................66

Scanning using the scan key...............................................................................66

Scanning using a scanner driver .........................................................................66

ix

A Routine maintenance 67

Replacing the ink cartridges ................................................................................67

Cleaning and checking the machine....................................................................69

Cleaning the scanner.....................................................................................69

Cleaning the print head .................................................................................70

Checking the print quality ..............................................................................71

Checking the print alignment.........................................................................72

B Troubleshooting 73

Error and Maintenance messages.......................................................................73

Error animation ..............................................................................................81

Transferring your faxes or Fax Journal report ...............................................81

Document jam .............................................................................................. 82

Printer jam or paper jam................................................................................83

Troubleshooting ..................................................................................................90

If you are having difficulty with your machine ................................................90

Dial Tone ....................................................................................................100

Telephone line interference / VoIP ..............................................................100

Machine Information ..........................................................................................101

Checking the serial number .........................................................................101

Reset functions ............................................................................................101

How to reset the machine............................................................................101

C Menu and features 102

On-screen programming....................................................................................102

Menu table.........................................................................................................103

Entering Text .....................................................................................................129

Inserting spaces ..........................................................................................129

Making corrections ......................................................................................129

Repeating letters .........................................................................................129

Special characters and symbols..................................................................130

D Specifications 131

General ..............................................................................................................131

Print media.........................................................................................................133

Fax.....................................................................................................................135

Copy ..................................................................................................................136

PhotoCapture Center™ .....................................................................................137

PictBridge .......................................................................................................... 138

Scanner .............................................................................................................139

Printer ................................................................................................................140

Interfaces ........................................................................................................... 141

Computer requirements .....................................................................................142

Consumable items ............................................................................................. 143

Network (LAN) ...................................................................................................144

EIndex 145

x

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General setup

Memory storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
LCD screen
Dial Prefix
Mode Timer

2 Security features

Secure Function Lock 2.0

3Sending a fax

Additional sending options
Additional sending operations
Polling overview

4 Receiving a fax

8 PhotoCapture Center™:

Printing photos from a
memory card or USB Flash
memory drive

PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive

9 Printing photos from a

camera

Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)

A Routine maintenance

Memory Receive (Black & White only)
Remote Retrieval
Additional receiving operations
Polling overview

5 Dialing and storing numbers

Voice operations
Additional dialing operations
Additional ways to store numbers

6Printing reports

Fax reports
Reports

7 Making copies

Copy settings

Cleaning and checking the machine
Packing and shipping the machine

B Glossary

CIndex

xi

xii

General information 1

1

Using the documentation

Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.

1

WARNING

1

WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.

CAUTION

Symbols and conventions used in the documentation 1

The following symbols and conventions are
used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control
panel or on the computer
screen.

Italics Italicized typeface emphasizes

an important point or refers you
to a related topic.

Courier
New

Text in Courier New font
identifies messages on the
LCD of the machine.

CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.

Electrical Hazard icons alert you to
possible electrical shock.

1

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary

This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, PhotoCapture Center™, Printer,
Scanner, PC-Fax and Network. When you
are ready to learn detailed information about
these operations, read the

Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide and
Network Glossary that are on the

Documentation CD-ROM.

c Click your country.

1

d Point to your language, point to

View Guide, and then click the guide
you want to read.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your
CD-ROM drive. For Windows
to step c.

(Windows® users)
If the screen does not appear
automatically, go to
My Computer (Computer), double-click
the CD-ROM icon, and then double-click
index.html.

®

users, go

b (Macintosh users)

Double-click the Documentation
CD-ROM icon, and then double-click

index.html.

2

Note

• (Windows® users only)

Note

Your Web browser may display a yellow
bar at the top of the page that contains a
security warning about Active X controls.
For the page to display correctly you must
click on the bar, click
Allow Blocked Content, then click Yes
in the Security Warning dialog box.

• (Windows

®

users only)1
For faster access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.

1

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan
documents. You can find the instructions as
follows:

Software User’s Guide

 Scanning

 ControlCenter

General information

Presto! PageManager User’s Guide
(Macintosh users)

Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.

How to find Network setup instructions

Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.

1

1

 Network Scanning

ScanSoft™ PaperPort™12SE with OCR
How-to-Guides

(Windows

®

users)

 The complete ScanSoft™

PaperPort™12SE with OCR How-to­Guides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.

(Windows

®

2000 users need to download
and install PaperPort™11SE from Web
site.)

3

Chapter 1

Accessing Brother
Support (Windows

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Installation
CD-ROM.

 Click Brother Support on Top Menu.

The following screen will appear:

®

) 1

 To visit our Web site for genuine Brother

Supplies
(http://www.brother.com/original/
click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

),

)

 To access our Web site

(http://www.brother.com/
Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA
and Canada, click Support Information.

 To access the USA Brother online

shopping mall
(http://www.brothermall.com/
additional product and services
information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/
additional product and services
information, click Shop Online (Canada).

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

), click

) for

) for

), click

4

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click

Presto! PageManager.

1

1

 To register your machine from the Brother

Product Register Page
(http://www.brother.com/registration/
click On-Line Registration.

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies
(http://www.brother.com/original/
Supplies Information.

), click

),

), click

5

Chapter 1

Note

Control panel overview 1

Most of the illustrations in this User’s Guide show the MFC-J6710DW.

MFC-J6510DW 1

9

8

7

Fax Preview:OFF

00

1 2

MFC-J6710DW 1

9

8

7

Fax Preview:OFF

00

1 2

6

General information

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10:29

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3 54

110:20:29

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10:29

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6

3 54

1

7

Chapter 1

1 Fax, Telephone and Copy keys:

 Duplex Copy

Press this key to copy on both sides of the
paper.

 Nin1Copy

Press this key to make N in 1 or Poster
copies.

 Fax Preview

Lets you preview incoming and outgoing
faxes on the LCD.

 Hook

Press before dialing when you want to
listen to make sure a fax machine has
answered, and then press Black Start or
Color Start.

Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.

 Redial/Pause

Redials the last 30 numbers called. It also
inserts a pause when programming quick
dial numbers.

 Paper Setting (MFC-J6510DW)

Press this key to set the paper size or paper
type.

 Tray Setting (MFC-J6710DW)

Press this key to choose the tray you want
to use for printing.

2 Mode keys:

 FAX

Lets you access Fax mode.

 SCAN

Lets you access Scan mode.

3 Menu keys:

 Volume keys

d c

While the machine is idle, you can press
these keys to adjust the ring volume.

 Phone Book key

Press to store One Touch, Speed Dial and
Group numbers in the machine’s memory.

Lets you store, look up, and dial numbers
that are stored in the memory.

 d or c

Press to scroll backward or forward to a
menu selection.

Also, press to choose options.

 a or b

Press to scroll through the menus and
options.

 Menu

Access the main menu.

 Clear

Press to delete characters or to go back to
the previous menu level.

 OK

Lets you confirm a selection.

4 Dial Pad

Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.

(Canada only) The # key lets you temporarily
switch the dialing mode during a telephone call

om Pulse to Tone.

fr

5 Start keys:

 COPY

Lets you access Copy mode.

 PHOTO CAPTURE

Lets you access PhotoCapture Center™
mode.

8

 Black Start

Lets you start sending faxes or making
copies in black & white. Also lets you start
a scanning operation (in color or black &
white depending on the scan setting in the
ControlCenter software).

 Color Start

Lets you start sending faxes or making
copies in full color. Also lets you start a
scanning operation (in color or black &
white, depending on the scan setting in the
ControlCenter software).

General information

Note

0:29

0

1.01.2011

6 Stop/Exit

Stops an operation or exits the menu.

7 LCD (Liquid Crystal Display)

Displays messages on the screen to help you
set up and use your machine.

Also, you can adjust the angle of the LCD
screen by lifting it.

8 One Touch keys

These 8 keys give you instant access to 16
previously stored numbers.

Shift

To access One Touch numbers 9 to 16, hold
down Shift as you press the One Touch key.

9On/Off

You can turn the machine on and off.
Press On/Off to turn the machine on.
Press and hold down On/Off to turn the

machine off. The LCD will show
Shutting Down and will stay on for a few
seconds before going off.

If you have connected an external telephone or
TAD, it is always available.

If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.

LCD screen 1

The LCD shows the current machine status
when the machine is idle.

110:2

10:29

01.01.2011

Fax Preview:OFF

00

234 5 6

1

1 Fax Preview

You can check the Fax Preview status.

2 Faxes in memory

Shows how many received faxes are in the
memory.

3 Wireless Status

A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.

Fax Mem.

0Max

4 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax Only)
 F/T (Fax/Tel)
 TAD (External TAD)
 Mnl (Manual)

1.01.2011

1

When the Distinctive Ring feature is turned on,
the LCD shows D/R. For details, see
Distinctive Ring on page 44.

5 Memory Status

Lets you see the available memory in the
machine.

6 Ink indicator

Lets you see the available ink volume.

The warning icon appears when there is
an error or maintenance message. For

details, see Error and Maintenance
messages on page 73.

9

Chapter 1

Note

Basic Operations 1

The following steps show how to change a
setting in the machine. In this example the
Mode Timer setting is changed from
2 minutes to 30 seconds.

a Press Menu.
b Press a or b to choose

General Setup.

MENU

MENU

Ink

General Setup

Fax

Network

Select & Press

Press OK.

c Press a or b to choose Mode Timer.

General Setup

General Setup

Select & Press

OK

OK

OK

Press Clear to go back to the previous
level.

e Press Stop/Exit.

Mode Timer 2Mins

Tray Setting

Volume
Auto Daylight

d Press d or c to choose 30Secs.

General Setup

General Setup

Mode Timer 30Secs

Tray Setting

Volume
Auto Daylight

Off

Select & Press

Off

Press OK.
You can see the current setting on the
LCD:

General Setup

General Setup

Mode Timer 30Secs

Tray Setting

Volume
Auto Daylight

Select & Press

Off

OK

OK

10

Note

Note

Note

Loading paper 2

2

1

2

Loading paper and other print media

(MFC-J6710DW only)

For Tray #2, see Loading paper in paper
tray #2 (MFC-J6710DW only) on page 14.

Loading paper in paper tray #1 2

a Pull the paper tray completely out of the

machine.

2

• When you are using Legal, Ledger or A3
size paper, press the universal guide
release button (1) as you slide out the
front of the paper tray. Make sure that
when using Legal or Ledger or A3 size
paper, the triangular mark on the output
paper tray cover is aligned with the line
indicating Legal (2) or Ledger or A3 (3)
size, as shown in the illustration.

2

2

3

1

If the paper support flap (1) is open, close
it, and then close the paper support (2).

• If you are using A5 or smaller size paper,
make sure that the paper tray is not
extended.

• (MFC-J6710DW)
When you load a different paper size in a
tray, you will need to change the paper
size setting in the machine at the same
time. (See Paper Size and Type
(MFC-J6710DW) on page 24.)

11

Chapter 2

Note

1

LTR

EXE

B5

JIS

A4

B5

JIS

EXE

Photo 2LL

4×6in
10×15cm

A4 B4

JIS

LTR
LGL

LGR

2

3

1

b Open the output paper tray cover (1).

c With both hands, gently press and slide

the paper length guide (1) and then the
paper side guides (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper length guide (1) and paper
side guides (2) line up with the mark for
the paper size you are using.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not
curled.

e Gently put the paper into the paper tray

print side down and top edge in first.
Check that the paper is flat in the tray.

12

Note

When you put Photo L size into the paper

Note

WARNING

tray, you need to release the hinges on
both sides of the output paper tray cover,
and push the cover over. And then slide
the paper length guide.

Loading paper

g Close the output paper tray cover.

Check that the paper is flat in the tray
and below the maximum paper
mark (1).
Over filling the paper tray may cause
paper jams.

1

2

f Gently adjust the paper side guides to fit

the paper with both hands.
Make sure the paper side guides touch
the sides of the paper.

h Slowly push the paper tray completely

into the machine.

DO NOT push Tray #1 into the machine too
quickly. Doing this may cause injury to your
hand by trapping it between Tray #1 and
Tray #2. Please push Tray #1 in slowly.

Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.

13

Chapter 2

Note

Note

Note

1

2

1

LTR

EXE

B5

JIS

A4

2

i While holding the paper tray in place,

pull out the paper support (1) until it
clicks, and then unfold the paper
support flap (2).

Before you shorten Tray #1, take the
paper out of the tray. Then shorten the
tray by pressing the universal guide
release button (1). Adjust the paper length
guide (2) to fit the paper size you are
going to use. Then put the paper into the
tray.

Loading paper in paper tray #2 (MFC-J6710DW only) 2

You can only use plain paper sizes
Ledger, Letter, Legal, Executive, A3 or A4
in Tray #2.

a Pull the paper tray completely out of the

machine.

• If you are using Ledger, Legal or A3 size
paper, press the universal guide release
button (1) as you slide out the front of the
paper tray until it clicks.

• You can check if the length of the tray is
adjusted properly by opening the paper
tray cover.

1

14

Loading paper

Note

LTR

EXE

B5

JIS

A4

B5

JIS

EXE

A4 B4

JIS

LTR
LGL

LGR

b Open the paper tray cover (1).

1

c Using both hands, gently press and

slide the paper length guide (1) and then
the paper side guides (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper length guide (1) and paper
side guides (2) line up with the marks for
the paper size you are using.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not
curled.

e Gently put the paper into the paper tray

print side down and top edge in first.
Check that the paper is flat in the tray
and below the maximum paper
mark (1).
Over filling the paper tray may cause
paper jams.

1

2

2

f Using both hands, gently adjust the

paper side guides so they touch the
sides of the paper stack.

3

1

15

Chapter 2

Note

Note

A4

Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.

g Close the paper tray cover.

h Slowly push the paper tray back into the

machine.

j Pull tray #1 out of the machine.

Press the universal guide release
button (1) as you slide out the front of
the paper tray.

i Do one of the following:

 If you are using Ledger, Legal or A3

size paper, go to step j.

When you are using large size paper in
Tray #2, you may need to extend Tray #1
out over Tray #2 to prevent printed pages
from falling off the output tray.

 If you are using Letter, Executive or

A4 size paper, go to step m.

k Open the output paper tray cover and

adjust the paper length guide (1) for the
paper.

1

1

16

l Close the output paper tray cover and

Note

1

2

LTR

EXE

B5

JIS

A4

slowly push the paper tray into the
machine.

m Pull out the paper support (1) until it

clicks and unfold the paper support
flap (2).

Loading paper

If you are finished using Ledger, Legal or
A3 size paper and want to use a smaller
paper size, take the paper out of the tray.
Then shorten the tray by pressing the
universal guide release button (1). Adjust
the paper length guide (2) to fit the paper
size you are going to use. Then put the
smaller paper into the tray.

1

2

2

17

Chapter 2

Note

IMPORTANT

A3

LGR

B4

A4

JIS

Loading paper in the manual feed slot 2

You can load special print media one at a
time into this slot. Use the manual feed slot to
print or copy on envelopes, labels or thicker
paper.

The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.

a Open the manual feed slot cover.

b Slide the manual feed slot paper guides

to the width of the paper that you are
going to use.

c Put only one sheet of paper in the

manual feed slot with the side to be
printed face up.

• DO NOT put more than one sheet of paper
in the manual feed slot at any time. Doing
this may cause a paper jam. Wait until the
LCD shows

Put paper in Manual Feed Slot
Then Press Start before you feed the

next sheet of paper in the manual feed
slot.

• DO NOT put paper in the manual feed slot
when you are printing from Tray #1 or
Tray #2. Doing this may cause a paper
jam.

18

Loading paper

Note

Note

Note

d Using both hands gently adjust the

manual feed slot paper guides to fit the
paper.

• DO NOT press the paper guides too tightly
against the paper. Doing this may cause
the paper to fold.

• Place the paper in the center of the
manual feed slot between the paper
guides. If the paper is not centered, pull it
out and insert it again at the center
position.

e Using both hands, put one sheet of

paper in the manual feed slot until the
front edge touches the paper feed roller
and the machine beeps. Let go of the
paper when you feel the machine feed
the paper in a short distance. The LCD
will show
Manual Feed Slot ready.

When loading an envelope, or a sheet of
thick paper, push the envelope into the
manual feed slot until you feel it grab the
envelope.

f If the data does not fit on one page, the

LCD will prompt you to load another
page. Place another sheet of paper in
the manual feed slot, and then press

Black Start or Color Start.

2

• Make sure printing has finished before you
close the manual feed slot.

• When paper is placed in the manual feed
slot, the machine always prints from the
manual feed slot.

• Paper inserted in the manual feed slot
while a test page, fax or report is being
printed will be ejected.

• During the machine's cleaning process,
paper you place in the manual feed slot
will be ejected. Wait until the machine
finishes its cleaning, and then put the
paper into the manual feed slot again.

19

Chapter 2

IMPORTANT

IMPORTANT

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you
do a test print first before printing many
envelopes.

DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:

• That are of a baggy construction.

• That have windows.

2

).

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of envelopes or postcards to make
them as flat as possible.

If envelopes or postcards are “double­feeding”, put one envelope or postcard in
the paper tray at a time.

• That are embossed (have raised
writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

20

Loading paper

LTR

EXE

B5

JIS

A4

B5

JIS

EXE

Photo 2LL

A4 B4

JIS

LTR
LGL

LGR

2

1

b Put envelopes or postcards in the paper

tray with the address side down and the
leading edge in first as shown in the
illustration. Using both hands, gently
press and slide the paper length
guide (1) and paper side guides (2) to fit
the size of the envelopes or postcards.

If you have problems when printing on
envelopes, try the following suggestions:

a Open the envelope flap.
b Make sure the open flap is to the back

edge of the envelope when printing.

c Adjust the size and margin in your

application.

2

2

21

Chapter 2

Note

3

4

1

2

3

4

1

2

Printable area 2

The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper only when the Borderless print feature is available and turned

on. (See Printing for Windows
Guide.)

Cut Sheet Paper Envelopes

®

or Printing and Faxing for Macintosh in the Software User’s

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Cut Sheet
(Duplex print when
using Ledger or A3
size)

Envelopes

1

The top margin of Y4 envelopes is 0.47 in. (12 mm).

0.86 in. (22 mm) 0.86 in. (22 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

1

0.86 in. (22 mm)

0.86 in. (22 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

The Borderless feature is not available for envelopes and duplex printing.

22

Loading paper

Note

Paper settings 2

Paper Size and Type (MFC-J6510DW) 2

Paper Type 2

To get the best print quality, set the machine
for the type of paper you are using.

a Press Paper Setting.
b Press a or b to choose Paper Type.
c Press d or c to choose Plain Paper,

Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy or
Transparency.

Press OK.

d Press a or b to choose Complete.

Press OK.

Paper Size 2

You can use eight sizes of paper for copies:
Letter, Legal, Ledger, A4, A5, A3, Executive
and 4"  6" (10  15 cm) and five sizes for
printing faxes: Ledger, Letter, Legal, A3 or
A4. When you change the size of paper you
load in the machine, you will need to change
the paper size setting at the same time so
your machine can fit an incoming fax on the
page.

a Press Paper Setting.
b Press a or b to choose Paper Size.
c Press d or c to choose Letter, Legal,

Ledger, A4, A5, A3, Executive or
4"x6".

Press OK.

d Press a or b to choose Complete.

Press OK.

2

The machine ejects paper with printed
surfaces face up onto the paper tray in
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

23

Chapter 2

Note

Note

Paper Size and Type (MFC-J6710DW) 2

To get the best print quality, set the machine
for the type of paper you are using.

You can use eight sizes of paper for printing
copies: Letter, Legal, Ledger, A4, A5, A3,
Executive and 4  6in. (10 15 cm) and five
sizes for printing faxes: Ledger, Letter, Legal,
A3 or A4. When you load a different size of
paper in the machine, you will need to change
the paper size setting at the same time so
your machine can fit an incoming fax on the
page.

a Press Tray Setting.
b Press a or b to choose Tray#1 or

Tray#2.
Press OK.

c Do one of the following:

 If you chose Tray#1, press a or b to

choose Paper Type and press

d or c to choose Plain Paper,
Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy

or Transparency.
Press OK.

• You can only use plain paper and paper
sizes Ledger, Letter, Legal,
Executive, A3 or A4 in Tray#2.

• The machine ejects paper with printed
surfaces face up onto the paper tray in
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

Tray use in Copy mode (MFC-J6710DW only) 2

You can change the default tray the machine
will use for copies.

Auto Select will allow your machine to
feed paper from either Tray #1 or Tray #2,
using the paper type and size settings from
the COPY key menu.

To change the default setting follow the
instructions below:

a Press Tray Setting.
b Press a or b to choose

Tray Use:Copy.

Press a or b to choose Paper Size
and press d or c to choose Letter,

Legal, Ledger, A4, A5, A3,
Executive or 4"x6".

Press OK.

 If you chose Tray#2, press a or b to

choose Paper Size and press

d or c to choose Letter, Legal,
Ledger, A4, A3 or Executive.

Press OK.

d Press a or b to choose Complete.

Press OK.

e Press a or b to choose Complete.

Press OK.

24

c Press d or c to choose Tray#1,

Tray#2 or Auto Select.

Press OK.

d Press a or b to choose Complete.

Press OK.

You can change the paper size and tray
selection temporarily for the next copy.
(See Paper Size on page 57 and Tray
Select (MFC-J6710DW only) on page 58.)

Loading paper

Note

Tray use in Fax mode (MFC-J6710DW only) 2

You can change the default tray the machine
will use for printing received faxes.

Auto Select will allow your machine to
take paper from Tray #1 first, or from Tray #2
if:

 Tray #2 is set to a different paper size that

is more suitable for the received faxes.

 Both trays are using the same size paper

and Tray #1 is not set to use plain paper.

a Press Tray Setting.
b Press a or b to choose Tray Use:Fax.
c Press d or c to choose Tray#1,

Tray#2 or Auto Select.
Press OK.

Secure Paper Feed mode for Ledger size Short Grain Paper2

If your printed pages have smudge problems
when using Ledger paper, your paper may be
short grain paper. Choose
LGR - Short Grain and set it to On to
avoid this problem.

a Press Menu.
b Press a or b to choose

General Setup.
Press OK.

c Press a or b to choose

LGR - Short Grain.

d Press d or c to choose On.

Press OK.

e Press Stop/Exit.

2

d Press a or b to choose Complete.

Press OK.

• If you are not sure about the type of paper
you are using, consult the paper
packaging or paper manufacturer for
paper specifications.

• Printing will be slower when using the
LGR - Short Grain setting.

25

Chapter 2

Acceptable paper and other print media

The print quality can be affected by the type
of paper you use in the machine.

To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.

You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.

We recommend testing various paper types
before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper,
be sure to choose the proper print media
in the “Basic” tab of the printer driver or in
the Paper Type setting of the machine’s
menu. (See Paper Type on page 23.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.

Recommended print media 2

2

To get the best print quality, we suggest using
Brother paper. (See the table below.)

We recommend using “3M Transparency
Film” when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy
Photo

 Ledger BP71GLGR
 Letter BP71GLTR
 4"  6" BP71GP

Premium Glossy Photo

 Letter BP61GLL (USA only)
 4"  6" BP61GLP (USA only)

Matte Inkjet (Letter) BP60ML (USA only)
Plain Inkjet

 Ledger BP60PLGR (USA only)
 Letter BP60PL100 (USA

only)

 When you use transparencies or photo

paper, remove each sheet at once to
prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.

26

Loading paper

IMPORTANT

IMPORTANT

1

1

Handling and using print media 2

 Store paper in its original packaging, and

keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.

 Avoid touching the shiny (coated) side of

photo paper. Load photo paper with the
shiny side facing down.

 Avoid touching either side of

transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.

Labels 2

Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.

Types of labels to avoid 2

Do not use labels that are damaged, curled,
wrinkled or an unusual shape.

• Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.

2

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or
irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged
uniformly when stacked

• Paper made with a short grain

• DO NOT reuse or insert labels that have
previously been used or are missing few
labels on the sheet.

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m

 Transparencies and photo paper must be

2

) paper.

picked up from the output paper tray cover
one page at a time to avoid smudging.

2

27

Chapter 2

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy

Cut Sheet Ledger 11  17 in. (279.4  431.8 mm) Yes Yes Yes Yes

Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes Yes Yes
A3 11.7  16.5 in. (297  420 mm) Yes Yes Yes Yes
A4 8.3  11.7 in. (210  297 mm) Yes Yes Yes Yes
Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes – Yes
Executive 7 1/4  10 1/2 in. (184  267 mm) – Yes – Yes
JIS B4 10.1  14.3 in. (257  364 mm) – – – User

JIS B5 7.2  10.1 in. (182  257 mm) – – – User

A5 5.8  8.3 in. (148  210 mm) – Yes – Yes
A6 4.1  5.8 in. (105  148 mm) – – – Yes

Cards Photo 4  6 in. (10  15 cm) – Yes Yes Yes

Photo L 3 1/2  5 in. (89  127 mm) – – – Yes
Photo 2L 5  7 in. (13  18 cm) – – Yes Yes
Index Card 5  8 in. (127  203 mm) – – – Yes

Photo
Capture

Printer

Defined

Defined

Postcard 1 3.9  5.8 in. (100  148 mm) – – – User

Defined

Postcard 2
(Double)

Envelopes C5 Envelope 6.4  9 in. (162  229 mm) – – – Yes

DL Envelope 4.3  8.7 in. (110  220 mm) – – – Yes
COM-10 4 1/8  9 1/2 in. (105  241 mm) – – – Yes
Mo

narch 3 7/8  7 1/2 in. (98  191 mm) – – – Yes

Y4 Envelope 4.1  9.3 in. (105  235 mm) – – – Yes

Transparencies

Labels

1

1

Manual Feed Slot only

Letter 8 1/2  11 in. (215.9  279.4 mm) – Yes – Yes
A4 8.3  11.7 in. (210  297 mm) – Yes – Yes
Legal 8 1/2  14 in. (215.9  355.6 mm) – Yes – Yes
A5 5.8  8.3 in. (148  210 mm) – Yes – Yes

5.8  7.9 in. (148  200 mm) – – – User
Defined

––– User

Defined

28

Loading paper

Paper capacity of the paper trays 2

Paper size Paper types No. of

sheets

Tray #1

Tray #2
(MFC-J6710DW only)

Letter, Ledger, A3, Legal,
Executive, A4, A5, A6, JIS B4, JIS
B5, Envelopes (commercial
No.10, DL, C5, Monarch, Y4),
Photo, Photo L, Photo 2L, Index
Card, Postcard 1, Postcard 2

Letter, Ledger, A3, Legal,
Executive, A4, JIS B4, JIS B5

Plain Paper

Inkjet Paper 20
Glossy Paper, Photo 20
Index Card, Postcard 30
Envelopes, Transparencies 10
Plain Paper

250

250

1

1

2

Manual Feed Slot Letter, Ledger, A3, Legal,

Executive, A4, A5, A6, JIS B4, JIS
B5, Envelopes (commercial

Plain Paper, Inkjet Paper,
Glossy Paper, Envelopes,
Transparencies and Labels

1

No.10, DL, C5, Monarch, Y4),
Photo, Photo L, Photo 2L, Index
Card, Postcard 1, Postcard 2

1

Up to 250 sheets of plain paper 20 lb (80 g/m2).

Paper weight and thickness 2

Paper Type Weight Thickness

Cut Sheet Plain Paper

(Tray #2)
Plain Paper
Inkjet Paper

Glossy Paper

Cards

Photo 4"  6"
Index Card

Postcard 1

Postcard 2

Envelopes

17 to 32 lb (64 to 120 g/m

17 to 28 lb (64 to 105 g/m

17 to 53 lb (64 to 200 g/m

1

Up to 58 lb (Up to 220 g/m2)

1

Up to 58 lb (Up to 220 g/m2)

Up to 32 lb (Up to 120 g/m

Up to 53 lb (Up to 200 g/m

20 to 25 lb (75 to 95 g/m

2

)

2

)

2

)

2

)

2

)

2

)

3 to 6 mil (0.08 to 0.15 mm)

3 to 6 mil (0.08 to 0.15 mm)

3 to 10 mil (0.08 to 0.25 mm)

Up to 10 mil (Up to 0.25 mm)

Up to 10 mil (Up to 0.25 mm)

Up to 6 mil (Up to 0.15 mm)

Up to 10 mil (Up to 0.25 mm)

Up to 20 mil (Up to 0.52 mm)

Transparencies – –
Labels – –

1

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

29

3

IMPORTANT

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.

Using the ADF 3

The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb

(80 g/m
before putting them in the ADF.

Document Sizes Supported 3

Recommended Paper: 20 lb LTR (80 g/m2 A4)

Length: 5.8 to 17 in.

2

) paper and always fan the pages

(148 to 431.8 mm)

a Unfold the ADF Document Support (1)

and the ADF Document Output Support

3

Flap (2).

1

2

b Fan the pages well.
c Adjust the paper guides (1) to fit the

width of your document.

Width: 5.8 to 11.7 in.

(148 to 297 mm)

Weight:

17 to 24 lb
(64 to 90 g/m

2

)

How to load documents 3

• DO NOT pull on the document while it is
feeding.

• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, pasted or taped.

• DO NOT use cardboard, newspaper or
fabric.

Make sure documents with ink or correction
fluid are completely dry.

1

d Place your document, face up, top

edge first in the ADF until the LCD

screen shows ADF Ready and you feel
it touch the feed rollers.

DO NOT leave a thick document on the
scanner glass. If you do this, the ADF may
jam.

30

Loading documents

Note

IMPORTANT

Using the scanner glass 3

You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.

Document Sizes Supported 3

Length: Up to 17 in. (431.8 mm)
Width: Up to 11.7 in. (297 mm)
Weight: Up to 4.4 lb (2 kg)

How to load documents 3

To use the scanner glass, the ADF must
be empty.

a Lift the document cover.
b Using the document guidelines on the

left and top, place the document
face down in the upper left corner of the
scanner glass.

3

c Close the document cover.

If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.

31

Chapter 3

3

4

1

2

Scannable area 3

The scannable area depends on the settings
in the application you are using. The figures
below show unscannable areas.

Usage

Fax Ledger 0.12 in.

Copy All paper
Scan

1

The unscannable area is 0.04 in (1 mm) when you
use the ADF.

Document
Size

Letter 0.12 in.
Legal
A3 0.12 in.

A4 0.12 in.

sizes

Top (1)

Bottom (2)

(3 mm)

(3 mm)

(3 mm)

(3 mm)

0.12 in.
(3 mm)

Left (3)

Right (4)

0.15 in.
(3.7 mm)

0.16 in.
(4 mm)

0.18 in.
(4.5 mm)

0.12 in.
(3 mm)

0.12 in.
(3 mm)

1

32

4

Note

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a When the machine is idle, the time

appears on the LCD. When you want to
send a fax, or change fax send or
receive settings, press the

(FAX) key to illuminate it in

blue.

 The LCD shows:

FAX

FAX

Enter Number

Fax Resolution Standard

Contrast Auto

Glass ScanSize

Fax Press Start

Letter

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the ADF
on page 30.)

 Load your document face down on

the scanner glass. (See Using the
scanner glass on page 31.)

• To send color faxes with multiple pages
use the ADF.

• If you send a black & white fax from the
ADF while the memory is full it will be sent
in real time.

• You can use the scanner glass to fax
pages of a book one at a time. The
document can be up to Ledger or A3 size.

• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple page document.

4

33

Chapter 4

Note

c You can change the following fax

sending settings. Press FAX and then
press a or b to scroll through the fax
settings. When the setting you want is
highlighted, then press d or c to choose
your option, and press OK.

(Basic User's Guide)
For details changing the following fax

sending settings, see pages 35 to 36.

You can preview a fax message before
sending it by setting Fax Preview to ON.
(See How to preview an outgoing fax
on page 35.)

e Press Black Start or Color Start.

Faxing from the ADF

 Glass ScanSize
 Color Fax Transmission
 Preview Outgoing Fax
 Transmission Verification Report

(Setup)
(Advanced User's Guide)
For more advanced fax sending

operations and settings, see Chapter 3

Sending a fax in the Advanced User’s
Guide:

 Contrast
 Fax Resolution
 Set New Defaults
 Factory Reset
 Faxing at End of Call
 Broadcasting
 Real Time TX
 Overseas Mode
 Delayed Fax
 Batch TX

 The machine starts scanning the

document.

Faxing from the scanner glass

 When you press Black Start, the

machine starts scanning the first
page.

Do one of the following:

• To send a single page, press 2 to
choose No (or press Black Start
again).

The machine starts sending the
document.

• To send more than one page,
press 1 to choose Yes and place
the next page on the scanner
glass. Press OK. The machine
starts scanning the page. (Repeat
this step for each additional
page.)

 If you press Color Start, the

machine starts sending the
document.

 Canceling Waiting Jobs
 Polled Transmit

d Enter the fax number.

Using the dial pad

Using the Phone Book

 Phone Book

Using call history

 Outgoing Call

 Caller ID hist.

34

Stop faxing 4

To stop faxing, press Stop/Exit.

Sending a fax

Note

Note

Note

Setting scanner glass size for faxing 4

When documents are A4 size, you need to
set the Scan Size to A4. If you do not, the
bottom portion of the faxes will be missing.

a Press (FAX).

b Press a or b to choose

Glass ScanSize.

c Press d or c to choose Letter, Legal,

Ledger, A4 or A3.

Press OK.

• You can save the setting you use most
often by setting it as default. (See Setting

your changes as the new default in
chapter 3 of the Advanced User’s Guide.)

How to preview an outgoing fax 4

You can preview a fax message before you
send it. You must set the Real Time
Transmission and Polling RX to Off before
you use this feature.

a Press (FAX).

b Load the document.
c Enter the fax number using the dial pad,

One Touch or Speed Dial.

d Press Fax Preview.

The machine starts scanning the
document and the outgoing fax appears
on the LCD. When the fax is open the
control panel keys will perform the
operations shown below.

4

• This setting is only available for sending
documents from the scanner glass.

Color fax transmission 4

Your machine can send a color fax to
machines that support this feature.

Color faxes cannot be stored in the machine’s
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).

Canceling a fax in progress 4

If you want to cancel a fax while the machine
is scanning, dialing or sending, press

Stop/Exit.

Key Description

Enlarge the fax.

Reduce the fax.

a or b Scroll vertically.
d or c Scroll horizontally.

Rotate the fax clockwise.

Go back to the previous page.

Go to the next page.

If you preview a color fax before it is sent,
you will only be able to send it in black &
white. To send a color fax do not press the
Fax Preview key.

e Press Black Start.

The fax message in the memory will be
sent and then erased when you press

Black Start.

35

Chapter 4

Note

Transmission Verification Report 4

You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of transmission, duration of
transmission, number of pages sent, and
whether or not the transmission was
successful.

There are several settings available for the
Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page
appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error.
The report will also print if the receiving
machine modifies the size of the
document you fax, or if you send a color
fax that the receiving machine prints in
black and white. Off is the default setting.

c Press a or b to choose

Report Setting.
Press OK.

d Press a or b to choose Transmission.
e Press d or c to choose On, On+Image,

Off, Off+Image, Off2 or
Off2+Image.

Press OK.

f Press Stop/Exit.

• If you choose On+Image, Off+Image or
Off2+Image the image will only appear

on the Transmission Verification Report if
Real Time Transmission is set to Off. (See
Real Time Transmission in chapter 3 of
the Advanced User’s Guide.)

• If your transmission is successful, "OK" will
appear next to "RESULT" on the
Transmission Verification Report. If
transmission is not successful, "NG" will
appear next to "RESULT".

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error.
The report will also print if your fax is
successful, but the receiving machine
modifies the size of the document you fax,
or if you send a color fax that the receiving
machine prints in black and white.
A portion of the fax’s first page appears on
the report.

 Off2: Prints a report only if your fax is

unsuccessful due to a transmission error.

 Off2+Image: Prints a report only if your

fax is unsuccessful due to a transmission
error. A portion of the fax’s first page
appears on the report.

a Press Menu.
b Press a or b to choose Fax.

Press OK.

36

Receiving a fax 5

5

Receive Modes 5

Choose the correct Receive Mode 5

The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the
Brother machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this
service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 44 for instructions on setting up your machine using this feature.)

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
(See Voice Mail on page 43 for instructions on setting up your machine using this service.)

Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.
(See Connecting an external TAD (telephone answering device) on page 46.)

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode.
(See Fax Only on page 39.)

5

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the
same line. Choose Fax/Tel as your receive mode. (See Fax/Tel on page 39.)
Important Note: You cannot receive voice messages on either Voice Mail or an answering machine
with the Fax/Tel mode.

Do you expect to receive very few faxes?
Choose Manual as your receive mode. You control the telephone line and must answer every call
yourself. (See Manual on page 39.)

37

Chapter 5

To set the receive mode follow the instructions below:

a Press Menu.
b Press a or b to choose Initial Setup.

Press OK.

c Press a or b to choose Receive Mode.
d Press d or c to choose Fax Only, Fax/Tel, External TAD or Manual.

Press OK.

e Press Stop/Exit.

The LCD will show the current receive mode.

38

Receiving a fax

Using Receive Modes 5

Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the ring delay before using these
modes. (See Ring Delay on page 40.)

Fax Only 5

Fax Only mode will automatically answer
every call as a fax call.

Fax/Tel 5

Fax/Tel mode helps you automatically
manage incoming calls, by recognizing
whether they are fax or voice calls and
handling them in one of the following ways:

 Faxes will be automatically received.

External TAD 5

External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:

 Faxes will be automatically received.
 Voice callers can record a message on the

external TAD.

(For more information see Connecting an
external TAD (telephone answering device)
on page 46.)

5

 Voice calls will start the F/T Ring to tell you

to pick up the line. The F/T Ring is a fast
pseudo/double-ring made by your
machine.

(Also see F/T Ring Time (Fax/Tel mode only)
on page 40 and Ring Delay on page 40.)

Manual 5

Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature.

To receive a fax in manual mode lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Black Start or
Color Start and choose Receive. You can
also use the Easy Receive feature to receive
faxes by lifting a handset on the same line as
the machine.

(Also see Easy Receive on page 41.)

39

Chapter 5

Note

Receive Mode settings 5

Ring Delay 5

The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, keep the ring delay setting of
4rings.

(See Using external and extension
telephones on page 49 and Easy Receive
on page 41.)

a Press Menu.
b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive.
Press OK.

d Press a or b to choose Ring Delay.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the ring
delay setting.

If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the
F/T Ring it means that you have a voice caller
on the line.

Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone. (For more information
see Using remote codes on page 49.)

a Press Menu.
b Press a or b to choose Fax.

Press OK.

e Press d or c to choose how many times

the line rings before the machine
answers.
Press OK.
If you choose 0, the line will not ring at
all.

f Press Stop/Exit.

c Press a or b to choose

Setup Receive.
Press OK.

d Press a or b to choose

F/T Ring Time.

e Press d or c to choose how long the

machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.

f Press Stop/Exit.

Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.

40

Receiving a fax

Note

Note

Note

Easy Receive 5

If Easy Receive is On: 5

The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.

If Easy Receive is Off: 5

If you are at the machine and answered a call
first by lifting an external handset, press
Black Start or Color Start, and then press 2
to receive.

If you answered at an extension telephone
press l 51. (See Using external and
extension telephones on page 49.)

Fax Preview (Black & White only)

How to preview a received fax5

You can view received faxes on the LCD by
pressing the
machine is in Ready mode, a popup message
will appear on the LCD to alert you of new faxes.

Setting Fax Preview 5

a Press Fax Preview.
b Press 1 to choose Yes.

The LCD asks you again to confirm
because faxes will viewed instead of
automatically printed.
Press 1 to choose OK.

Fax Preview

key. When the

5

5

• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the fax receive code l 51.

• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.

a Press Menu.
b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive.
Press OK.

d Press a or b to choose Easy Receive.
e Press d or c to choose On (or Off).

Press OK.

f Press Stop/Exit.

• When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.

• Fax Preview is not available when Fax
Forwarding is turned on.

Using Fax Preview 5

When you receive a fax, you will see the pop­up message on the LCD. (For example:
New Fax(es): 02)

a Press Fax Preview.

You can see the new fax list.

• If you receive a fax containing multiple
paper sizes (for example, a Letter size
page and a Ledger size page), the
machine may create and store a file for
each paper size. The LCD may show that
more than one fax job has been received.

• You can also see your old fax list by
pressing l. Press # to go back to your new
fax list.

41

Chapter 5

Note

b Press a or b to choose the fax you want

to see.
Press OK.

• If your fax is large there may be a delay
before it is displayed on the LCD.

• The LCD will show the current page
number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX“.

c Press Stop/Exit.

When a fax is open the control panel keys will
perform the operations shown below.

Key Description

Enlarge the fax.

How to delete all faxes in the list 5

a Press Fax Preview.
b Press a or b to choose Delete All.

Press OK.
Press 1 to confirm.

c Press Stop/Exit.

How to print all faxes in the list 5

a Press Fax Preview.
b Press a or b to choose Print All.

Press OK.

c Press Stop/Exit.

Reduce the fax.

a or b Scroll vertically.
d or c Scroll horizontally.

Rotate the fax clockwise.

Delete the fax.
Press 1 to confirm.

Go back to the previous page.

Go to the next page.

Go to the next step.
(Print, Back and Exit are

available.)

Go back to the fax list.

Print the fax.
Do one of the following:

Black Start

 Press 1 to print the whole

message.

 Press 2 to print only the

displayed page.

 Press 3 to print from the

displayed page.

(After printing, you can choose
to delete or re-print the fax.)

42

Telephone services and external

6

devices

Telephone services 6

Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.

Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
If you have Voice Mail on your telephone line,
please read the following carefully.

Voice Mail 6

If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.

For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.

Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.

Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different phone numbers on
that one line. Brother uses the term
“Distinctive Ring,” but telephone companies
market the service under a variety of names,
such as Custom Ringing, Personalized Ring,
Smart Ring, RingMaster, Ident-A-Ring, Ident­A-Call, Data Ident-A-Call, Teen Ring, and
SimpleBiz Fax & Alternate Number Ringing.
This service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes. (See
Distinctive Ring on page 44.)

OR

Set your Brother machine’s Receive Mode to
“Manual”. Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax sending tones
you must transfer the call to the Brother
machine. (See Using external and extension
telephones on page 49.) Unanswered fax
and voice calls will go to your Voice Mail. (To
set the machine in MANUAL Mode, see
Choose the correct Receive Mode
on page 37.)

6

6

To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:

43

Chapter 6

Note

Note

Distinctive Ring 6

Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.

• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.

• Please call your telephone company for
availability and rates.

Do you have Voice Mail? 6

If you have Voice Mail on the telephone line
that you will install your new machine on,

there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the

Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one

has a separate telephone number, neither will
interfere with the other's operations.

If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions on next page to
“register” the new Distinctive Ring pattern
they give you. This is so your machine can
recognize its incoming calls.

You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.

What does your telephone company's “Distinctive Ring” do?

Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you

need more than one telephone number, it
is cheaper than paying for an extra line.

Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.

What does Brother's “Distinctive Ring” do?

The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.

Before you choose the ring pattern to

6

register

You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns below
are supported by your Brother machine.
Register the one your telephone company
gives you.

Ring
Pattern

1 long-long

2 short-long-short

6

3 short-short-long

4 very long

Rings

(normal pattern)

6

44

Note

Ring Pattern #1 is often called Short-Short

Note

and is the most commonly used.
If the ring pattern you received is not on
this chart, please call your telephone

company and ask for one that is
shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must
“listen” to the ring pattern (to compare it to
the pattern that was “registered”). (Other
telephones on the same line will ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the
“fax number” within 2 ring patterns and
then answer with a fax tone. When the
“voice number” is called, the machine will
not answer.

Telephone services and external devices

d Press a or b to choose Distinctive.

Press OK.

e Press a or b to choose Set.

Press OK.

f Press a or b to choose the stored ring

pattern you want to use.
Press OK.
(You hear each pattern as you scroll
through the four patterns. Make sure
you choose the pattern that the
telephone company gave you.)

g Press Stop/Exit.

Distinctive Ring is now set to On.

Turning off Distinctive Ring 6

a Press Menu.
b Press a or b to choose Fax.

Press OK.

6

Registering the Distinctive Ring pattern

Very Important !

After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The receive
mode is automatically set to Manual and you
cannot change it to another receive mode
while Distinctive Ring is set to On. This
ensures the Brother machine will only answer
the Distinctive Ring number and not interfere
when your main telephone number is called.
When Distinctive Ring is on, the LCD will
show D/R as the Receive Mode.

a Press Menu.
b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Miscellaneous.

6

Press OK.

d Press a or b to choose Distinctive.

Press OK.

e Press a or b to choose Off.

Press OK.

f Press Stop/Exit.

If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choose the correct
Receive Mode on page 37.)

c Press a or b to choose

Miscellaneous.
Press OK.

45

Chapter 6

Note

IMPORTANT

Connecting an external TAD (telephone answering device)

You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.

The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.

• If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.

• If You Subscribe to your Telephone

company's Distinctive Ring Service:

You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
Service. You cannot use the Toll Saver
setting.

• If You Do Not Subscribe to Distinctive

Ring Service:

You must plug your TAD into the EXT.

6

jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration
below.)

• Before you connect the external TAD,
remove the protective cap (2) from the
EXT. jack on the machine.

1

1

2

1TAD

2 Protective Cap

When the TAD answers a call, the LCD
shows Telephone.

DO NOT connect a TAD elsewhere on the
same telephone line.

46

Telephone services and external devices

Note

Connections 6

The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
properly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the jack labeled
LINE.

b Remove the protective cap (1) from the

jack labeled EXT, and then plug the
telephone line cord from the external
TAD into the EXT. jack. (Make sure this
cord is connected to the TAD at the
TAD's telephone line jack, and not its
handset jack.)

Recording an outgoing message (OGM) on an external TAD 6

Timing is important in recording this
message. The message sets up the ways to
handle both manual and automatic fax
reception.

a Record 5 seconds of silence at the

beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)

b Limit your speaking to 20 seconds.

6

c End your 20-second message by giving

your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l 51 and Start.”

1

c Set your external TAD to four rings or

less. (The machine's Ring Delay setting
does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls.
f Set the Receive Mode to

External TAD. (See Choose the
correct Receive Mode on page 37.)

We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.

47

Chapter 6

Multi-line connections (PBX) 6

We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.

We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.

External and extension telephones

Connecting an external or extension telephone 6

You can connect a separate telephone to
your machine as shown in the diagram below.

Connect the telephone line cord to the jack
labeled EXT.

Before you connect the external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.

1

6

2

3

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using a telephone on the same
phone line, the LCD shows Telephone.

48

Telephone services and external devices

Note

Using external and extension telephones 6

Using extension telephones

If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l 51.

If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 40.)

Using an external telephone
(connected to the EXT. jack of the
machine)

If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Black Start and choosing
Receive.

You can also use the Fax Receive code l 51.
If the machine answers a voice call and

pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Hook.

Using a non-Brother cordless external telephone 6

If your non-brother cordless telephone is
connected to the EXT. jack of the machine
and you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.

If you let the machine answer first, you will
have to go to the machine so you can press

Hook to send the call to the cordless handset.

Using remote codes 6

Fax Receive code 6

If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialing the Fax Receive Code
l 51. Wait for the chirping sounds and then
replace the handset. (See Easy Receive
on page 41.)

If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Black Start and choosing
Receive.

6

If you answer a call and no one is on the line:

You should assume that you're receiving a
manual fax.

Press l 51 and wait for the chirp or until the
LCD shows Receiving, and then hang up.

You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 41.)

Telephone Answer Code 6

6

If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(pseudo/double) ring after the initial ring
delay. If you pick up the call on an extension
telephone you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).

If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone
connected to the EXT. jack of the machine by
pressing Hook.

49

Chapter 6

Note

Changing the remote codes 6

The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.

a Press Menu.
b Press a or b to choose Fax.

Press OK.

c Press a or b to choose

Setup Receive.
Press OK.

d Press a or b to choose Remote Codes.
e Press d or c to choose On (or Off).

Press OK.

f Enter the new Fax Receive Code.

Press OK.

g Press a or b to choose Tel Answer:

and enter the new Telephone Answer
Code.
Press OK.

h Press Stop/Exit.

• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another three­digit code (such as ### and 999).

• Remote Codes might not work with some
telephone systems.

50

7

Note

Dialing and storing numbers 7

How to dial 7

Manual dialing 7

Press all of the digits of the fax or telephone
number.

One Touch Dialing 7

Your machine has 8 One Touch keys where
you can store 16 fax or telephone numbers
for automatic dialing.

Speed Dialing 7

a Press (Phone Book).

Or, you can press (FAX) and
then press a or b to choose
Phone Book and press OK.

b Press a or b to choose Search.

Press OK.

c Do one of the following:

 Press a or b to choose

Alphabetic Order or
Numeric Order.

Press OK.
Press a or b to choose the number

you want to dial.
Press OK.

7

Press the One Touch key that stores the
number you want to call. (See Storing
One Touch Dial numbers on page 53.) To
access numbers 9 to 16, hold down Shift as
you press the One Touch key.

 Enter the 2-digit Speed Dial number

using the dial pad. (See Storing
Speed Dial numbers on page 54.)

If the LCD shows Not Registered
when you enter a Speed Dial number that
has not been stored at this location.

51

Chapter 7

Note

Note

Search 7

You can search for names you have stored in
the One Touch and Speed Dial memory.

a Press (Phone Book).

Or, you can press (FAX) and
then press a or b to choose
Phone Book and press OK.

b Press a or b to choose Search.

Press OK.

c Press a or b to choose

Alphabetic Order or
Numeric Order.

Press OK.

• Press l to make the LCD font size larger.

Fax Redial 7

If you are sending a fax manually and the line
is busy, press Redial/Pause, and then press
Black Start or Color Start to try again. If you
want to make a second call to a number you
recently dialed, you can press Redial/Pause
and choose one of the last 30 numbers from
the Outgoing Call List.

Redial/Pause only works if you dialed from
the control panel. If you are sending a fax
automatically and the line is busy, the
machine will automatically redial once after
five minutes.

a Press Redial/Pause.
b Press a or b to choose the number you

want to redial.
Press OK.

•Press # to make the LCD font size smaller.

d If you chose Alphabetic Order in

step c, use the dial pad to enter the first
letter of the name, and then press a or b
to choose the name and number you
want to call.
Press OK.

c Press a or b to choose Send a fax.

Press OK.

d Press Black Start or Color Start.

In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.

52

Dialing and storing numbers

Note

Note

Storing numbers 7

You can set up your machine to do the
following types of easy dialing: One Touch,
Speed Dial and Groups for broadcasting
faxes. When you dial a Quick Dial number,
the LCD shows the number.

If you lose electrical power, the Quick Dial
numbers that are in the memory will not be
lost.

Storing a pause 7

Press Redial/Pause to put a 3.5-second
pause between numbers. If you are dialing
overseas, you can press Redial/Pause as
many times as needed to increase the length
of the pause.

Storing One Touch Dial numbers 7

b Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad.
Press OK.
(To help you enter letters, see

Entering Text on page 129.)

 To store the number without a name,

press OK.

c Enter the fax or telephone number (up to

20 digits).
Press OK.

If you downloaded Internet Fax:

If you want to store an E-mail address to
use with Internet fax or Scan to E-mail
server, press a to choose Dial Type,
and then press d or c to change the option
to E-Address. Press b to choose
FAX/TEL/MAIL, and then enter the
E-mail address and press OK. (See
Entering Text on page 129.)

7

Your machine has 8 One Touch keys where
you can store 16 fax or telephone numbers
for automatic dialing. To access numbers 9 to
16 hold down Shift as you press the
One Touch key.

a Do one of the following:

 Press the One Touch key where you

want to store the number.
Press 1 to choose Yes.

 Press the (Phone Book) key and

choose Set One Touch to store
numbers.

Press OK. Then, press a or b to
choose the One Touch number
where you want to store the number.
Press OK.

d Press a or b to choose Complete.

Press OK.

e Press Stop/Exit.

53

Chapter 7

Note

Storing Speed Dial numbers 7

Names and numbers can be stored in 2-digit
Speed Dial locations. You can store up to
100 different Speed Dial numbers. When you
dial you will only have to press a few keys (for

example: (Phone Book), Search, OK,
the 2-digit number, and Black Start or
Color Start).

a Press (Phone Book).
b Press a or b to choose

Set Speed Dial.
Press OK.

c Press a or b to choose the 2-digit

Speed Dial location where you want to
store the number.
Press OK.

d Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad.
Press OK.
(To help you enter letters, see

Entering Text on page 129.)

 To store the number without a name,

press OK.

e Enter the fax or telephone number (up to

20 digits).
Press OK.

f Do one of the following:

h Do one of the following:

 To store another Speed Dial

number, go to step c.

 If you are finished storing numbers,

press Stop/Exit.

Changing One Touch or Speed Dial names or numbers 7

You can change or delete a One Touch or
Speed Dial name or number that has already
been stored.

a Press (Phone Book).

b Press a or b to choose

Set One Touch or
Set Speed Dial.

Press OK.

c Press a or b to choose the 2-digit One

Touch or Speed Dial location you want
to change.
Press OK.

d Do one of the following:

 Press a or b to choose Change.

Press OK.

 Press a or b to choose Delete.

Press OK.
Press 1 to confirm.
Go to step h.

 Enter the second fax or telephone

number (up to 20 digits).
Press OK.

 If you do not want to store a second

number, press OK.

g Press a or b to choose Complete.

Press OK.

54

How to change the stored name or
number:

If you want to change a character, press
d or c to position the cursor under the
character you want to change, and then
press Clear. Re-enter the character.

e If you want to change the name, press

a or b to choose Name, then press c and
enter the new name using the dial pad
(up to 16 characters).
Press OK.
(See Entering Text on page 129.)

f If you want to change a Fax/Tel number,

do one of the following:

 If you want to change the first

Fax/Tel number, press a or b to
choose Fax/Tel: (One Touch Dial)
or Fax/Tel1: (Speed Dial), then
press c and enter the new fax or
telephone number using the dial pad
(up to 20 digits).
Press OK.

 If you want to change the second

Fax/Tel number, press a or b to
choose Fax/Tel2: (Speed Dial),
then press c and enter the new fax or
telephone number using the dial pad
(up to 20 digits).
Press OK.

Dialing and storing numbers

7

 If you want to change both numbers

in this Speed Dial location, repeat
this step and choose the other
number.

g Press a or b to choose Complete.

Press OK.

h Press Stop/Exit.

55

8

Note

1

0101

COPY

COPY

Quality Normal

Paper Size

Copy Press Start

Paper Type Plain Paper

Letter

Making copies 8

How to copy 8

The following steps show the basic copy
operation. For details about each option, see
the Advanced User’s Guide.

a When you want to make a copy, press

(COPY) to illuminate it in blue.

 Make sure you are in copy mode.

 The LCD shows:

b Do one of the following to load your

document:

 Place the document face up in the

ADF.
(See Using the ADF on page 30.)

 Place the document face down on

the scanner glass.
(See Using the scanner glass

on page 31.)

c If you want more than one copy, enter

the number (up to 99).

d Press Black Start or Color Start.

Stop copying 8

To stop copying, press Stop/Exit.

1 No. of Copies

You can enter the number of copies you
want by using the dial pad.

The default setting is Fax mode. You can
change the amount of time that the
machine stays in Copy mode after the last
copy operation. (See Mode Timer in
chapter 1 of the Advanced User’s Guide.)

56

Making copies

Note

Copy settings 8

You can change the following copy settings.
Press COPY and then press a or b to scroll
through the copy settings. When the setting
you want is highlighted, then press d or c to
choose your option, and press OK.

(Basic User's Guide)
For details about changing the following copy

settings, see page 57.

 Paper Type

 Paper Size
 Tray Select (MFC-J6710DW)

(Advanced User’s Guide)
For details about changing the following copy

settings, see chapter 7:

 Quality

 Enlarge/Reduce

 Page Layout

 2 in 1 (ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Skew Adjustment

 Book Copy

Paper Options 8

Paper Type 8

If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.

a Press (COPY).

b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Paper Type.
e Press d or c to choose Plain Paper,

Inkjet Paper, Brother BP71,
Brother BP61, Other Glossy or
Transparency.

Press OK.

f If you do not want to change additional

settings, press Black Start or
Color Start.

Paper Size 8

If you are copying on paper other than Letter
size, you will need to change the paper size
setting. You can copy only on Letter, Legal,
Ledger, A4, A5, A3, Executive or Photo
4"  6" (10  15 cm) paper.

8

 Watermark Copy

 Duplex Copy

 Set New Default

 Factory Reset

If you want to sort copies, use the ADF.

a Press (COPY).

b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Paper Size.
e Press d or c to choose Letter, Legal,

Ledger, A4, A5, A3, Executive or
4"x 6".

Press OK.

f If you do not want to change additional

settings, press Black Start or
Color Start.

57

Chapter 8

Tray Select (MFC-J6710DW only) 8

You can change the tray temporarily for the
next copy. To change the default tray setting
see Tray use in Copy mode (MFC-J6710DW
only) on page 24.

a Press (COPY).

b Load your document.
c Enter the number of copies you want.
d Press a or b to choose Tray Select.
e Press d or c to choose Tray#1,

Tray#2 or Auto Select.
Press OK.

f If you do not want to change additional

settings, press Black Start or
Color Start.

58

PhotoCapture Center™: Printing

9

photos from a memory card or
USB Flash memory drive

PhotoCapture Center™ operations

Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash memory
drive. (See Print Images on page 62.)

You can scan documents and save them
directly to a memory card or USB Flash
memory drive. (See How to scan to a memory
card or USB Flash memory drive
on page 63.)

If your machine is connected to a computer,
you can access a memory card or USB Flash
memory drive that is inserted in the front of
the machine from your computer.

9

9

(See PhotoCapture Center

Remote Setup & PhotoCapture Center
Macintosh in the Software User’s Guide.)

™

for Windows® or

™

for

Using a memory card or USB Flash memory drive 9

Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick™,
Memory Stick PRO™, Memory Stick Duo™,
Memory Stick PRO Duo™, SD, SDHC,
MultiMedia Card, MultiMedia Card plus and
USB Flash memory drives.

The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.

9

59

Chapter 9

IMPORTANT

Getting started 9

Firmly put a memory card or USB Flash memory drive into the proper slot.

1 USB Flash memory drive

The USB direct interface supports only a USB Flash
memory drive, a PictBridge compatible camera, or a
digital camera that uses the USB mass storage standard.
Any other USB devices are not supported.

2 Memory card slot

Slot Compatible memory cards

Upper slot

1

2

Memory Stick™
Memory Stick PRO™

Memory Stick Duo™
Memory Stick PRO Duo™

Memory Stick Micro™
(Adapter required)

Lower slot

60

SD
SDHC

MultiMedia Card
MultiMedia Card plus

mini SD (Adapter required)

micro SD (Adapter required)
mini SDHC (Adapter required)
micro SDHC (Adapter required)

MultiMedia Card mobile
(Adapter required)

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive

IMPORTANT

IMPORTANT

DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this, may cause damage
to the machine.

PHOTO CAPTURE key lights:

 PHOTO CAPTURE light is on, the memory card or USB Flash memory drive is properly

inserted.

 PHOTO CAPTURE light is off, the memory card or USB Flash memory drive is not properly

inserted.

 PHOTO CAPTURE light is blinking, the memory card or USB Flash memory drive is being read

or written to.

DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from
the media drive (slot) or USB direct interface while the machine is reading or writing to the
memory card or USB Flash memory drive (the PHOTO CAPTURE key is blinking). You will

lose your data or damage the card.

The machine can only read one memory card or USB Flash memory drive at a time.

9

61

Chapter 9

Note

Note

Print Images 9

View Photos 9

You can preview your photos on the LCD
before you print them. If your photos are large
files there may be a delay before each photo
is displayed on the LCD.

a Make sure you have put the memory

card or USB Flash memory drive in the
proper slot.

Press (PHOTO CAPTURE).

b Press a or b to choose

View Photo(s).
Press OK.

c Press d or c to choose your photo.
d Enter the number of copies you want

using the dial pad.

e Repeat step c and step d until you

have chosen all the photos.

Press Clear to go back to the previous
level.

PhotoCapture Center™ print settings

You can change the print settings temporarily
for the next printing.

These settings are temporary, and the machine
returns to its default settings 3 minutes after
printing, unless you have set the Mode Timer to
2 minutes or less. (See Mode Timer in
chapter 1 of the Advanced User’s Guide.)

You can save the print settings you use
most often by setting them as the default.
(See Setting your changes as the new

default in chapter 8 of the Advanced
User’s Guide.)

Print Setting

Print Setting

1

1 No. of prints

0001

Print Quality Photo

Paper Type Other Glossy

(For View Photo(s), Search by Date, Slide
Show)
You can see the total number of photos that will
be printed.

Print Press Start

4"x 6"Paper Size

9

f After you have chosen all the photos, do

one of the following:

 Press OK and change the print

settings. (See PhotoCapture
Center™ print settings on page 62.)

 If you do not want to change any

settings, press Color Start to print.

62

(For Print All Photos, Print Photos, Enhance
Photos, Trimming)

You can see the number of copies of each
photo that will be printed.

(For DPOF printing) This does not appear.

PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive

IMPORTANT

Note

How to scan to a memory card or USB Flash memory drive

You can scan black & white and color
documents into a memory card or USB Flash
memory drive. Black & white documents will
be stored in PDF (*.PDF) or TIFF (*.TIF) file
formats. Color documents may be stored in
PDF (*.PDF) or JPEG (*.JPG) file formats.
The factory setting is Color 200 and the
default file format is PDF. The machine
automatically creates file names based on
the current date. (For details, see the Quick
Setup Guide.) For example, the fifth image
scanned on July 1, 2011 would be named

07011105.PDF. You can change the color
and quality.

Quality Selectable File

Format

Color 100 JPEG / PDF
Color 200 JPEG / PDF
Color 300 JPEG / PDF
Color 600 JPEG / PDF
B/W 100 TIFF / PDF
B/W 200 TIFF / PDF
B/W 300 TIFF / PDF

a Make sure you have put the memory

card or USB Flash memory drive in the
proper slot.

DO NOT take out the memory card or
USB Flash memory drive while
PHOTO CAPTURE is blinking to avoid
damaging the card, USB Flash memory
drive or the data stored on them.

c When you want to scan to a memory

card or USB Flash memory drive, press

(SCAN).

9

d Press a or b to choose

Scan to Media.

SCAN

SCAN

Scan a document
directly to a media
card or
USB flash
memory.

Press OK.

Select & Press

Scan to File

Scan to Media

Scan to Network
Scan to FTP

OK

OK

e Do one of the following:

 To change the quality, press a or b to

choose Quality.
Go to step f.

 Press Black Start or Color Start to

start scanning without changing
additional settings.

f Press d or c to choose Color 100,

Color 200, Color 300, Color 600,
B/W 100, B/W 200 or B/W 300.

Press OK.

9

g Do one of the following:

 To change the file type, go to step h.
 Press Black Start or Color Start to

start scanning without changing
additional settings.

h Press a or b to choose File Type.

Press d or c to choose JPEG, PDF or
TIFF.

Press OK.

• If you chose a Color resolution in step f,
you cannot choose TIFF.

b Load your document.

• If you chose a B/W resolution in step f,
you cannot choose JPEG.

63

Chapter 9

Note

Note

Note

i Do one of the following:

 To change the file name, go to

step j.

 Press Black Start or Color Start to

start scanning without changing
additional settings.

If you are using the scanner glass of the
machine you can change the glass scan
size.
Press a or b to choose Glass ScanSize
and d or c to choose Letter, Legal,
Ledger, A3 or A4.

j The file name is assigned automatically;

however, you can enter a name of your
choice using the dial pad.
Press a or b to choose File Name.
Enter the new name. (See Entering Text
on page 129.)
You can only change the first
6 characters.
Press OK.

Press Clear to delete the current name.

k Press Black Start or Color Start.

You can place multiple documents on the
scanner glass and scan them as separate
files. (See Auto Crop in chapter 8 of the
Advanced User’s Guide.)

64

How to print from a computer 10

10

Printing a document 10

The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver.

(See Printing for Windows

Faxing for Macintosh in the Software User’s
Guide for details about the print settings.)

®

or Printing and

a Install the Brother printer driver on the

Installation CD-ROM. (See the Quick
Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties.

d Choose the settings you want in the

Properties dialog box.

 Media Type

 Print Quality

 Paper Size

 Orientation

10

 Color/Grayscale

 Ink Save Mode

 Scaling

e Click OK.
f Click OK to begin printing.

65

11

How to scan to a computer 11

Scanning a document 11

There are several ways to scan documents.
You can use the SCAN key on the machine or
the scanner drivers on your computer.

a To use the machine as a scanner, install

a scanner driver. If the machine is on a
Network, configure it with a TCP/IP
address.

 Install the scanner drivers on the

Installation CD-ROM. (See the Quick
Setup Guide and Scanning in the
Software User’s Guide.)

 Configure the machine with a TCP/IP

address if network scanning does not
work. (See Configuring Network

Scanning in the Software User’s
Guide.)

b Load your document. (See How to load

documents on page 30.)

 Use the ADF to scan multiple pages

of documents. It feeds each sheet
automatically.

 Use the scanner glass to scan a

page of a book or one sheet at a
time.

Scanning using the scan key

For more information, see Using the Scan
key in the Software User’s Guide.

a Press (SCAN).
b Choose the scan mode you want.

 Scan to File

 Scan to Media

 Scan to Network

 Scan to FTP

 Scan to E-mail

 Scan to OCR

 Scan to Image

1

(Macintosh users)
This function is available after you download
and install Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/
PM9SEInstaller_BR_multilang.dmg

c (For network users)

Choose the computer you want to send
the data to.

d Press Start to begin scanning.

1

11

c Do one of the following:

 To scan using the SCAN key, go to

Scanning using the scan key.

 To scan using a scanner driver at

your computer, go to Scanning using
a scanner driver.

66

Scanning using a scanner driver

For more information, see Scanning a
document using the TWAIN driver or
Scanning a document using the WIA driver in
the Software User’s Guide.

a Start a scanning application and click

the Scan button.

b Adjust the settings such as Resolution,

Brightness and Scan Type in the
Scanner Setup dialog box.

c Click Start or Scan to begin scanning.

11

A

IMPORTANT

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the
four cartridges. When the machine detects an
ink cartridge is running out of ink, the machine
will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.

Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.

a Open the ink cartridge cover.

If one or more of the ink cartridges have

A

reached the end of their life, the LCD
shows B&W Print Only or
Cannot Print.

b Press the lock release lever as shown to

release the cartridge for the color
indicated on the LCD. Remove the
cartridge from the machine.

Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.

A

c Open the new ink cartridge bag for the

color shown on the LCD, and then take
out the ink cartridge.

67

d Turn the green release lever on the

Note

CAUTION

1

1

orange protective packing (1) clockwise
until it clicks to release the vacuum seal.
Then remove the orange protective
packing as shown.

f Gently push the back of the ink cartridge

marked “PUSH” until it clicks, and then
close the ink cartridge cover.

g The machine will automatically reset the

ink dot counter.

e Each color has its own correct position.

Insert the ink cartridge in the direction of
the arrow on the label.

• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one (for

example, Did You Change Black).
For each new cartridge you installed,
press 1 (Yes) to automatically reset the
ink dot counter for that color. If the ink
cartridge you installed is not a brand new
one, be sure to press 2 (No).

• If the LCD shows No Ink Cartridge or
Cannot Detect after you install the ink
cartridges, check that the ink cartridges
are installed properly.

If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.

68

Routine maintenance

IMPORTANT

Cleaning and checking

• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.

• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.

• If ink gets on your skin or clothing
immediately wash it off with soap or
detergent.

• If you mix the colors by installing an ink
cartridge in the wrong position, clean the
print head several times after correcting
the cartridge installation.

• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.

the machine

Cleaning the scanner A

a Unplug the machine from the AC power

outlet.

b Lift the document cover (1). Clean the

scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.

1

3

A

• DO NOT dismantle or tamper with the ink
cartridge, this can cause the ink to leak out
of the cartridge.

2

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.

1

2

d Re-connect the power cord.

A

69

Note

Cleaning the print head A

IMPORTANT

Note

In addition to cleaning the scanner glass
and glass strip with a non-flammable glass
cleaner, run your finger tip over the glass
to see if you can feel anything on it. If you
feel dirt or debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.

i

When there is a
spot of dirt or
correction fluid
on the glass strip

After the glass
strip is cleaned
the vertical line is

gone.
the printed
sample shows a
vertical line.

To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.

Clean the print head and ink cartridges if you
get a horizontal line in the text or graphics, or
blank text on your printed pages. You can
clean Black only, three colors at a time
(Yellow/Cyan/Magenta), or all four colors at
once.

Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Cleaning.

Press OK.

d Press a or b to choose Black, Color or

All.

Press OK.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the Ready screen
automatically.

If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved call Brother Customer
Service. (See Brother numbers
on page i.)

70

Routine maintenance

IMPORTANT

Note

Checking the print quality A

If faded or streaked colors and text appear on
your output, some of the nozzles may be
clogged. You can check this by printing the
Print Quality Check Sheet and looking at the
nozzle check pattern.

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose

Print Quality.
Press OK.

e Press Color Start.

The machine begins printing the Print
Quality Check Sheet.

f Check the quality of the four color blocks

on the sheet.

i The LCD asks you if you want to start

cleaning.
Press 1 (Yes).
The machine starts cleaning the print
head.

j After cleaning is finished, press

Color Start.
The machine starts printing the Print
Quality Check Sheet again. Return to
step f.

k Press Stop/Exit.

If you repeat this procedure at least five
times and the print quality is still poor,
replace the ink cartridge for the clogged
color.
After replacing the ink cartridge, check
the print quality. If the problem still
exists, repeat the cleaning and test print
procedures at least five times for the
new ink cartridge. If ink is still missing,
call Brother Customer Service. (See
Brother numbers on page i.)

g The LCD asks you if the print quality is

OK.
Do one of the following:

 If all lines are clear and visible, press

1 (Yes) to finish the Print Quality
check and go to step k.

 If you can see missing short lines as

shown below, press 2 to choose No.

OK Poor

h The LCD asks you if the print quality is

OK for black and the three colors.
Press 1 (Yes) or 2 (No).

DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

When a print head
nozzle is clogged
the printed
sample looks like
this.

i

After the print
head nozzle is
cleaned, the
horizontal lines
are gone.

A

71

Checking the print alignment A

You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose Alignment.

Press OK.

e Press Black Start or Color Start.

The machine starts printing the
Alignment Check Sheet.

f For the “A” pattern, press the number of

the test print that has the least visible
vertical stripes (1-9).

g For the “B” pattern, press the number of

the test print that has the least visible
vertical stripes (1-9).

h For the “C” pattern, press the number of

the test print that has the least visible
vertical stripes (1-9).

i For the “D” pattern, press the number of

the test print that has the least visible
vertical stripes (1-9).

j Press Stop/Exit.

72

Troubleshooting B

B

Error and Maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the problem and shows a message. The most
common error and maintenance messages are shown below.

You can correct most errors and clear routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message Cause Action

B&W Print Only

Replace Ink

One or more of the color ink cartridges
have reached the end of their life.

You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.

While this message appears on the
LCD, each operation works in the
following way:

 Printing

If you click Grayscale in the
Advanced tab of the printer driver

you can use the machine as a
black & white printer.

 Copying

If the paper type is set to
Plain Paper you can make
copies in black & white.

.

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 67.)

If you unplug the machine, or take out
the ink cartridge, you cannot use the
machine until you change to a new ink
cartridge.

Duplex copy is not available when
this message appears.

 Faxing

If the paper type is set to

Plain Paper

the machine will receive and print
the faxes in black & white.

If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black & white.

If the paper type is set to

Other Glossy, Brother BP71 or
Brother BP61 the machine will stop

all print operations.

or

Inkjet Paper

B

,

73

Error Message Cause Action

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect
it.

If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.

An ink cartridge is not installed
properly.

Cannot Print

Replace Ink

One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
stored in the memory as a black &
white fax.

Take out the new ink cartridge and
re-install it slowly until it clicks.

Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.

Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
on page 67.)

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 67.)

Comm.Error Poor telephone line quality caused a

communication error.

Connection Fail You tried to poll a fax machine that is

not in Polled Waiting mode.

Cover is Open The scanner cover is not completely

closed.
The ADF cover is not completely

closed.
The ink cartridge cover is not

completely closed.

Data Remaining Print data is left in the machine's

memory.

Disconnected The other person or other person's fax

machine stopped the call.

Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.

Check the other fax machine's polling
setup.

Lift the scanner cover and then close it
again.

Open the ADF cover and then close it
again.

Firmly close the ink cartridge cover
until it clicks.

Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.

Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 100.)

Document Jam The document was not inserted or fed

properly, or the document scanned
from the ADF was too long.

74

(See Using the ADF on page 30.)
(See Document jam on page 82.)

Note

Error Message Cause Action

Troubleshooting

DR Mode in Use The machine is set to Distinctive Ring

mode. You cannot change the
Receive Mode from Manual to another
mode.

High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory drive

with Hub has been connected to the
USB direct interface.

Image Too Long. The proportions of your photo are

irregular so effects could not be
added.

Image Too Small. The size of your photo is too small to

trim.

Ink Absorber Full The ink absorber box or flushing box is

full. These components are periodic
maintenance items that may require
replacement after a period of time to
ensure optimum performance from
your Brother machine. The need to
replace these items and the time
period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans upon
power up. The use of non-Brother ink
may cause frequent cleanings
because non-Brother ink could cause
poor print quality which is resolved by
cleaning. The more cleaning the
machine requires the faster these
boxes will fill up.

Set Distinctive Ring to Off. (See
Turning off Distinctive Ring
on page 45.)

A Hub or USB Flash memory drive
with Hub are not supported. Unplug
the device from the USB direct
interface.

Choose a regularly proportioned
image.

Choose a larger image.

The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)

Other reasons for cleaning are:
1 Machine automatically cleans after

clearing a printer jam.

2 Machine automatically cleans after

sitting idle for more than 45 days
(infrequent use).

B

Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.

75

Error Message Cause Action

Ink Absorber NearFull

Ink low One or more of the ink cartridges are

Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either corrupted,

The ink absorber box or flushing box is
nearly full.

near the end of their life. If a sending
machine has a color fax to send, your
machine’s “handshake” will ask that
the fax be sent as black & white. If the
sending machine has the ability to
convert it, the color fax will be printed
at your machine as a black & white
fax.

improperly formatted, or there is a
problem with the memory card.

The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)

Order a new ink cartridge. You can
continue printing until the LCD shows

Cannot Print. (See Ordering
accessories and supplies on page ii

and Replacing the ink cartridges
on page 67.)

Put the card firmly into the slot again to
make sure it is in the correct position.
If the error remains, check the media
drive (slot) of the machine by putting in
another memory card that you know is
working.

Media is Full. The memory card or USB Flash

memory drive you are using has no
available space or already contains
999 files.

No Caller ID There is no incoming call history. You

did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.

No File The memory card or USB Flash

memory drive in the media drive does
not contain a .JPG file.

No Ink Cartridge An ink cartridge is not installed

properly.

Your machine can only save to your
memory card or USB Flash memory
drive if it contains less than 999 files.
Try deleting unused files to free some
space and try again.

If you want to use the Caller ID feature
call your telephone company. (See

Caller ID in chapter 5 of the Advanced
User’s Guide.)

Put the correct memory card or USB
Flash memory drive into the slot again.

Take out the new ink cartridge and re­install it slowly until it clicks. (See
Replacing the ink cartridges
on page 67.)

76

Error Message Cause Action

Troubleshooting

No Paper Fed The machine is out of paper or paper

is not properly loaded in the paper
tray.

The paper is jammed in the machine. Remove the jammed paper by

Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.

Do one of the following:

 Refill the paper in the paper tray,

and then press Black Start or
Color Start.

 Remove the paper and load it

again and then press Black Start
or Color Start. (See Loading
paper and other print media
on page 11.)

following the steps in Printer jam or
paper jam on page 83.

If you see this error often when making
a duplex copy or duplex print, the
paper feed rollers may be stained with
ink. Clean the paper feed rollers. (See

Cleaning the paper feed rollers in
appendix A of the Advanced User's
Guide.)

Clean the paper pick-up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper

pick-up rollers in appendix A of the
Advanced User's Guide.)

The Jam Clear Cover is not closed
properly.

The paper was not inserted in the
center position of the manual feed slot.

No Response/Busy The number you dialed does not

answer or is busy.

Not Registered You tried to access a One Touch or

Speed Dial number that is not
programmed.

Check the Jam Clear Cover is closed
evenly at both ends. (See Printer jam
or paper jam on page 83.)

Remove the paper and re-insert it in
the center of the manual feed slot, and
then press Black Start or

Color Start. (See Loading paper in
the manual feed slot on page 18.)

Verify the number and try again.

Set up the One Touch or Speed Dial
number. (See Storing One Touch Dial

numbers on page 53 and Storing
Speed Dial numbers on page 54.)

B

77

Error Message Cause Action

Out of Fax Memory The fax memory is full. Do one of the following:

 Clear the data in the memory. To

gain extra memory, you can turn
off Memory Receive. (See Turning

off Memory Receive operations in
chapter 4 of the Advanced User’s
Guide.)

 Print the faxes that are in the

memory. (See Printing a fax from
the memory in chapter 4 of the
Advanced User’s Guide.)

Out of Memory The machine's memory is full. Copy operation in progress

Press Stop/Exit and wait until the
other operations in progress finish and
then try again.

The memory card or USB Flash
memory drive you are using does not
have enough free space to scan the
document.

Paper Jam [Front] Paper is jammed in the machine. Remove the jammed paper by

Paper Jam [Front,
Rear]

Paper is jammed in the machine. Remove the jammed paper by

More than one sheet of paper was
placed in the manual feed slot.

—OR—

Another sheet of paper was placed in
the manual feed slot before the LCD
showed

Put paper in Manual Feed Slot
Then Press Start

.

Delete unused files from your memory
card or USB Flash memory drive to
make some free space and then try
again.

following the steps in Paper is jammed
at the front of the machine on page 83.

Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.

following the steps in Paper is jammed
at the front and back of the machine
on page 85.

Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.

Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the LCD shows

Put paper in Manual Feed Slot
Then Press Start

the next sheet of paper in the manual
feed slot.

Remove the jammed paper by
following the steps in Paper is jammed
at the front and back of the machine
on page 85.

before you feed

78

Troubleshooting

Error Message Cause Action

Paper Jam [Rear] Paper is jammed in the machine. Remove the jammed paper by

following the steps in Paper is jammed

at the back of the machine

Make sure the paper length guide is
set to the correct paper size.
DO NOT extend the paper tray when
you load A5 or smaller size paper.

on page 84

.

Unable to Clean XX

Unable to Init. XX

Unable to Print XX

Unable to Scan XX

Unusable Device

Disconnect device from
front connector & turn
machine off & then on

Unusable Device

Please Disconnect
USB Device.

Paper powder has accumulated on the
surface of the paper pick-up rollers
and the back sides of the paper feed
rollers.

The machine has a mechanical
problem.

—OR—
A foreign object such as a paper clip or

ripped paper is in the machine.

A broken device has been connected
to the USB direct interface.

A USB device or USB Flash memory
drive that is not supported has been
connected to the USB direct interface.

For more information, visit us at
http://solutions.brother.com/

.

Clean the paper pick-up rollers and
the back sides of the paper feed
rollers. (See Cleaning the paper

pick-up rollers in appendix A of the
Advanced User's Guide.)

Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.

(The machine can be turned off for
approximately 24 hours without losing
faxes stored in the memory. See

Transferring your faxes or Fax Journal
report on page 81.)

Unplug the device from the USB direct
interface, then press On/Off to turn
the machine off and then on again.

Unplug the device from the USB direct
interface. Turn the machine off and
then on again.

Wrong Ink Color A color ink cartridge has been installed

in the Black ink cartridge position.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper size
you are using.

Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
proper positions.

1 Check that the paper size you

choose matches the size of paper
in the tray.

2 Make sure you loaded the paper in

a Portrait position, by setting the
paper guides at the indicators for
your paper size.

3 After you have checked the paper

size and the paper position, press
Black Start or Color Start to
continue printing.

B

79

Error Message Cause Action

Wrong Tray Setting

(MFC-J6710DW)

The machine’s Paper Size and Tray
Use settings do not match the size of
paper in the tray you are using.

1Press Tray Setting, and make

sure the machine’s Paper Size and
Tray Use settings match the size
of paper in the tray you are using.
(See Paper Size and Type

(MFC-J6710DW) on page 24 and
Tray use in Copy mode
(MFC-J6710DW only)

on page 24.)

2 After you have checked the paper

size and tray use settings, press
a or b to choose
Restart Printing, and press

OK to continue printing.

80

Troubleshooting

Error animation B

Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
backward.

Transferring your faxes or Fax Journal report B

If the LCD shows:

 Unable to Clean XX
 Unable to Init. XX
 Unable to Print XX
 Unable to Scan XX

We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 81 or Transferring faxes to your PC
on page 81.)

You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 82.)

Transferring faxes to another fax machine

If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Set your
Station ID in the Quick Setup Guide.)

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu.

f Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine's
memory.

Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

g Press Black Start.

Transferring faxes to your PC B

You can transfer the faxes from your
machine's memory to your PC.

a Press Stop/Exit to interrupt the error

temporarily.

b Make sure you have installed

MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
(For details see PC-FAX receiving in the
Software User’s Guide.)

c Make sure you have set PC-Fax

Receive on the machine. (See PC-Fax
Receive (Windows

the Advanced User’s Guide.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the

B

LCD will ask if you want to transfer the
faxes to your PC.

®

only) in chapter 4 of

d Do one of the following:

 To transfer all faxes to your PC,

press 1. You will be asked if you want
to also turn on backup print.

 To exit and leave the faxes in the

memory, press 2.

B

c Press a or b to choose Service.

Press OK.

d Press a or b to choose

Data Transfer.
Press OK.

e Press a or b to choose Fax Transfer.

Press OK.

e Press Stop/Exit.

81

Transferring the Fax Journal report to

IMPORTANT

another fax machine

If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Set your
Station ID in the Quick Setup Guide.)

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu.

Document jam B

B

Documents can jam in the ADF unit if they are
not inserted or fed properly, or if they are too
long. Follow the steps below to clear a
document jam.

Document is jammed in the top of the ADF unit

B

c Press a or b to choose Service.

Press OK.

d Press a or b to choose

Data Transfer.
Press OK.

e Press a or b to choose

Report Trans.

Press OK.

f Enter the fax number to which the Fax

Journal report will be forwarded.

g Press Black Start.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover.
c Pull the jammed document out to the

right.

d Close the ADF cover.

82

e Press Stop/Exit.

To avoid future document jams close the
ADF cover properly by pressing it down in
the middle.

Troubleshooting

1

1

Document is jammed inside the ADF unit

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover.
c Pull the jammed document out to the

right.

c Close the document cover.

B

d Press Stop/Exit.

Printer jam or paper jam B

Take out the jammed paper depending on
where it is jammed in the machine.

Paper is jammed at the front of the machine

If the LCD shows Paper Jam [Front],
follow these steps:

B

a Unplug the machine from the AC power

outlet.

b Pull the paper tray (1) completely out of

the machine.

d Close the document cover.
e Press Stop/Exit.

Removing small documents jammed in the ADF

a Lift the document cover.
b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any
small paper scraps through.

B

c Pull out the jammed paper (1).

B

83

d Lift the Jam Clear flap, and remove the

Note

Note

Note

jammed paper.

e Put the paper tray firmly back in the

machine.

Paper is jammed at the back of the machine

If the LCD shows Paper Jam [Rear],
follow these steps:

a Unplug the machine from the AC power

outlet.

Make sure you remove paper from the
manual feed slot, and then close it.

b Open the Jam Clear Cover (1) at the

back of the machine.

B

Make sure you pull out the paper support
until it clicks.

f Re-connect the power cord.

If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 88.)

1

c Pull the jammed paper out of the

machine.

84

Troubleshooting

Note

d Close the Jam Clear Cover. Make sure

the cover is closed properly.

e Re-connect the power cord.

Paper is jammed at the front and back of the machine

If the LCD shows
Paper Jam [Front, Rear], follow these
steps:

b Pull paper tray #1 (1) and then

tray #2 (2) (MFC-J6710DW) completely
out of the machine.

1

2

B

a Unplug the machine from the AC power

outlet.

Make sure you remove paper from the
manual feed slot, and then close it.

c Pull out the jammed paper (1).

1

B

1

85

d Lift the flap, and remove the jammed

1

paper.
(With trays removed, go to step e.)

e Open the Jam Clear Cover (1) at the

back of the machine.

g Close the Jam Clear Cover. Make sure

the cover is closed properly.

h Put paper tray #1 (1) and then

tray #2 (2) firmly back in the machine.

1

f Pull the jammed paper out of the

machine.

2

86