Brother MFC-J5720DW, MFC-J2720 User Manual

Basic User’s Guide

MFC-J2720 MFC-J5620DW MFC-J5720DW

Version 0

OCE/ASA/SAF/GLF

If you must contact Customer Service

Please complete this information for future reference:

Model Number: MFC-J2720, MFC-J5620DW and MFC-J5720DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

You can use the

250

Web Connect / Brother Apps

following features!

High capacity versatile paper handling

You can load a wide variety of paper types into the trays. Continuous A3 or Ledger printing is also possible. If you choose auto select in your printer driver, the tray containing the correct paper size will be selected automatically during printing. (See Loading paper on page 9.)

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals

Printing Scanning

1 Manual Feed Slot - - - - 1 sheet

2 MP Tray - - - - - - - - - - - 80 sheets

3Tray 1

- - - - - - - - - 250 sheets / Up to A3 or Ledger

4 Tray 2 (MFC-J2720/5720DW)

- - - - - - - - - 250 sheets / Up to A3 or Ledger

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals

User's Guides and where to find them

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine,

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture

Center operations and basic machine maintenance. See troubleshooting tips.

Online User’s Guide This HTML (Web) guide includes the contents of the

Basic User’s Guide, and additional information about the machine’s settings and operations, security features, troubleshooting tips, and maintenance instructions.

In addition to information about the PC-Print, Scan, Copy, Fax (MFC models only), and PhotoCapture Center and Brother ControlCenter operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

Printed / In the box

HTML / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

PDF file / Brother

Solutions Center

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when

network.

Visit solutions.brother.com/manuals.

connected to a Wi-Fi

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

The Online User’s Guide helps you get the most

out of your machine.

 Quicker navigation!

• Search box

• Navigation index in a separate pane

 Comprehensive!

• All topics in one guide

 Simplified layout!

• Provides step-by-step instructions

• Summarizes the feature at the top of the page

1 Search Box

2 Navigation Index

3 Feature Summary

4 Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows

)

Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is your model name.) > Support > User’s Guides.

(Windows® 8)

Tap or click (Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options) Visit Brother Solutions Center: solutions.brother.com/manuals

iii

If you have questions or problems, please take a look at your model’s FAQs.

 Provides several ways to search

 Displays related questions for additional information

 Receives regular updates based on customer feedback

* The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

1 General information ............ 1

How to use the documentation ....... 1

Symbols and conventions ............ 1

About Brother Utilities (Windows

Control panel overview ................... 2

3.7"(93.4 mm) Touchscreen

LCD.............................................. 4

Entering Text ............................... 8

)..................................... 1

2 Loading paper ..................... 9

Before loading paper....................... 9

Loading paper in the paper

tray #1............................................. 9

Loading paper in paper tray #2

(MFC-J2720/J5720DW) ................ 14

Loading paper in the

multi-purpose tray (MP Tray) ........ 18

Loading paper in the manual

feed slot ........................................ 20

Paper settings............................... 23

Set Paper Size and Type........... 23

Check Paper setting...................... 24

Recommended print media........ 24

Handling and using print

media ......................................... 24

3 Loading documents .......... 25

How to load documents ................ 25

Using the ADF ........................... 25

Using the scanner glass ............ 26

6 Scanning to a computer ... 31

Before scanning ............................ 31

How to scan a document as a PDF file using ControlCenter4 (Windows How to scan a document as a

PDF file using the Touchscreen.... 32

)................................... 31

7 Printing photos from a

memory card or USB flash

drive.................................... 33

PhotoCapture Center operations

(PHOTO mode)............................. 33

How to print images ...................... 33

View Photos ............................... 33

PhotoCapture Center print settings

overview........................................ 34

8 Telephone services and

external devices ................ 35

Telephone services overview ....... 35

Voicemail ................................... 35

Distinctive Ring

(For some countries).................. 35

FaxAbility (For New Zealand) .... 35

Voice over Internet Protocol

(VoIP) ........................................ 35

Connecting an external telephone

answering device (TAD) ............ 35

External and extension

telephones ................................. 35

4 Printing from a

computer............................ 28

How to print a document ............... 28

5 Copying.............................. 29

How to copy .................................. 29

Stop copying .............................. 29

Copy options overview.................. 29

Paper Type ................................ 30

Paper Size ................................. 30

Tray Select................................. 30

9 Sending a fax..................... 36

How to send a fax ......................... 36

Stop faxing................................. 37

How to store numbers................... 38

Storing a pause.......................... 38

Storing Address Book

numbers..................................... 38

How to set your Station ID ............ 39

10 Receiving a fax .................. 40

Receive Modes ............................. 40

Choose the Receive Mode............ 40

Using Receive Modes................ 41

Receive Mode settings.................. 42

Ring Delay ................................. 42

F/T Ring Time

(Fax/Tel mode only) ................... 42

A Routine maintenance ........43

How to clean and check the

machine ........................................ 43

Cleaning the scanner glass........ 43

Checking the print quality........... 44

Checking the print alignment ..... 45

B Troubleshooting ................ 47

Identifying the problem.................. 47

Error and maintenance

messages...................................... 47

Error animations......................... 57

Transferring your faxes or Fax

Journal report............................. 57

Document jam ........................... 58

Printer jam or paper jam ............ 60

Troubleshooting for Wireless LAN

setup ............................................. 66

Wireless LAN report................... 66

If you are having difficulty with

your machine ................................ 67

Dial Tone detection.................... 77

Telephone Line Interference or

VoIP System .............................. 77

Machine Information ..................... 78

Checking the serial number ....... 78

Checking the firmware

version ....................................... 78

Reset operations overview......... 78

How to reset the machine .......... 79

C Index ................................... 80

Supplies ............................. 83

General information 1

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

buttons on your computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

a (Windows

Windows

Click (Start) > All Programs >

Brother > (Brother Utilities).

(Windows

Tap or click (Brother Utilities)

either on the Start screen or the desktop.

(Windows Move your mouse to the lower left

corner of the Start screen and click (if you are using a touch-based device,

swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities).

XP, Windows Vista® and

8.1)

Courier New

Text in the Courier New font identifies messages displayed on the machine’s Touchscreen LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities

(Windows

) 1

b Select your machine.

c Choose the operation you want.

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.

Chapter 1

NOTE

Control panel overview 1

The MFC-J2720, MFC-J5620DW and MFC-J5720DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel.

Most of the illustrations in this User’s Guide show the MFC-J5720DW.

1 3.7"(93.4 mm) Touchscreen LCD (Liquid

Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button that is located behind it, as shown in the illustration.

General information

2 3

2 Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen. By default it displays the date and time, but you can change the default settings.

 Cancel

Press to cancel an operation when lit.

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine

off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you have connected an external telephone or TAD, it is always available for use.

If you turn the machine off using , it still

periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

Chapter 1

2 3

3.7"(93.4 mm) Touchscreen LCD 1

Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More

screens. Press to display the Shortcut

screens.

Basic Functions screen 1

More screens 1

2 3

The Basic Functions screen displays the date and time and provides access to the Fax, Copy and Scan modes.

The More screens display the date and time and provides access to additional features, such as Photo, Web, Apps and A3 Copy Shortcuts.

Shortcut screens 1

1 2 3

You can save certain settings as a Shortcut so you can quickly send a fax, copy, scan and use Web Connect services. (See Online User’s Guide.)

General information

NOTE

1 Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

0Max

 When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

2 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

For details, see Web Connect Guide.

 Apps

Press to connect the Brother machine to the Brother Apps menu.

 A3 Copy Shortcuts

Use this preset copy shortcut to copy on A3 or Ledger size paper.

(See Online User’s Guide.)

7 Add Shortcut

(See Online User’s Guide.)

3 Settings

Press to access the settings.

(See Settings screen on page 7.)

4 Shortcuts

Press to access the Shortcuts screens.

5 Date & Time

Displays the date and time that has been set in the machine.

6 Modes:

 Fax

Press to access Fax mode.

 Copy

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to six Shortcuts on each screen.

For more information, see Online User’s Guide.

When one of the Shortcuts screens is set as the Home screen, press

, displayed at the bottom of

the screen to access the Basic Functions screen.

Press to access Copy mode.

 Scan

Press to access Scan mode.

Chapter 1

NOTE

8 Stored Faxes:

When Fax Preview is set to Off, Stored Faxes displays how many received faxes are in the machine’s memory.

Press Print to print the faxes.

9 New Fax(es):

10 Warning icon

The warning icon appears when there is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 47.)

When Fax Preview is set to On, New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.

Press View to view your faxes on the Touchscreen.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

General information

NOTE

Settings screen 1

When you press , the Touchscreen LCD

displays the machine’s status.

This screen provides access to all the machine’s settings.

12 43

8 7 6

1 Maintenance

Press to access the Maintenance menu.

3 Wi-Fi

Press to set up a wireless network connection.

A four-level indicator on the screen

displays the current wireless signal strength if you are using a wireless connection.

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu.

5 Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2 Receive Mode

Displays the current Receive Mode:

 Fax (Fax Only)

 Fax/Tel

 External TAD

 Manual

(For some countries) When the Distinctive Ring feature is turned on, the Touchscreen displays D/R. For details, see Online User’s Guide.

(For New Zealand) When the FaxAbility feature is turned on, the Touchscreen displays D/R. For details, see Online User’s Guide.

For more information, see Online User’s Guide.

6 All Settings

Press to access the Settings menu.

7 Fax Preview

Displays the Fax Preview setting.

Press to access the Fax Preview setting.

8 Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type for each tray.

Chapter 1

NOTE

Entering Text 1

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

To change between lowercase or

uppercase, press .

Inserting spaces 1

To enter a space, press Space or you can press c to move the cursor.

The characters that are available may differ depending on your country.

Making corrections 1

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

To erase all the characters, press repeatedly.

Loading paper 2

Before loading paper 2

Load only one size of paper and one type of paper in the paper tray at a time.

 When loading a different paper size in the

tray, you must also change the paper size setting in the machine. Doing this enables the machine to automatically feed paper from the appropriate tray if auto tray select has been set in the machine or printer driver. (See Set Paper Size and Type on page 23.)

 If the Check Paper setting is On, the

machine will display a message asking if you want to change the paper type and paper size when you pull Tray #1 or Tray #2 (MFC-J2720/5720DW) out of the machine or load paper in the MP Tray. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 24.)

Loading paper in the paper tray #1

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in Tray #1.

Tray #1

Letter

Executive

JIS B5*

Photo

Landscape orientation

Portrait orientation

We explain how to load paper for each tray:

Tray #1 . . . . . . . . . . . . . . . . . . See page 9.

Tray #2 . . . . . . . . . . . . . . . . . . See page 14.

MP Tray . . . . . . . . . . . . . . . . . See page 18.

Manual feed slot . . . . . . . . . . . See page 20.

Photo L

Photo 2L

Index card

Envelope

Ledger

JIS B4*

Legal

(Glossy photo paper is not available.)

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

Portrait orientation (Tray #1 is extended.)

Chapter 2

NOTE

When using A4, Letter or Executive size paper:

a Pull Tray #1 completely out of the

machine.

Always make sure the paper is not curled.

d Load paper in the paper tray with the

printing surface face down. Check that the paper is flat in the tray.

b Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

Landscape orientation

c Fan the stack of paper well to avoid

paper jams and misfeeds.

e Gently adjust the paper guides (1) to the

paper. Make sure the paper guides touch the sides of the paper.

Loading paper

f Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

g Slowly push the paper tray completely

into the machine.

When using A3 or Ledger size paper:

a Pull Tray #1 completely out of the

machine. Rest the tray on a flat surface.

b Push the blue slider until it locks in the

release position, and then extend the tray until the blue slider returns to and locks in the default position. Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.

h Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

i Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Push the blue slider a second time until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position. Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for

A3/LGR, as shown in the illustration.

Chapter 2

NOTE

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

Fan the stack of paper well to avoid

paper jams and misfeeds.

e Gently load paper in the paper tray with

the printing surface face down. Check that the paper is flat in the tray.

Portrait orientation

Always make sure the paper is not curled or wrinkled.

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

Loading paper

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

(MFC-J5620DW) Go to step i. (MFC-J2720/J5720DW) Go to step h.

3 Lift the A4/LTR stopper (1) if A4 or

Letter size paper is in Tray #2.

4 Slowly push Tray #2 completely

into the machine.

h Extend Tray #2 under Tray #1 to keep

the machine stable.

1 Pull Tray #2 out of the machine.

2 In the same way you extended

Tray #1, push the blue slider and extend Tray #2 to A3 or Ledger size, so it is even with Tray #1.

Chapter 2

i Slowly push Tray #1 completely into the

machine. (MFC-J5620DW)

(MFC-J2720/J5720DW)

Loading paper in paper tray #2 (MFC-J2720/J5720DW)

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in Tray #2.

Tray #2

Letter

Landscape orientation

j Unfold the paper support flap.

k Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Ledger

Legal

JIS B4*

Portrait orientation (Tray #2 is extended.)

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

Loading paper

NOTE

When using A3 or Ledger size paper: 2

a Pull Tray #2 completely out of the

machine. Rest the tray on a flat surface.

b Push the blue slider until it locks in the

release position, and then extend the tray until the blue slider returns to and locks in the default position. Make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.

Push the blue slider a second time until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position. Make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure the paper is not curled.

Chapter 2

e Gently load the paper into the paper tray

with the printing surface face down.

Portrait orientation

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

h Slowly push Tray #2 completely into the

machine.

Loading paper

i Extend Tray #1 over Tray #2 to

prevent printed pages from falling off the output tray.

1 Pull Tray #1 out of the machine.

2 In the same way you extended

Tray #2, push the blue slider and extend Tray #1 to Ledger or A3 size, so it is even with Tray #2.

k Close the output paper tray cover and

slowly push Tray #1 completely into the machine.

l Unfold the paper support flap.

j Open the output paper tray and lift the

A4/LTR stopper (1) if A4 or Letter size paper is in Tray #1.

m Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Chapter 2

Loading paper in the multi-purpose tray (MP Tray)

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the MP Tray.

MP Tray

Letter

Executive

JIS B5*

Landscape orientation

When using A4, Letter or Executive size paper:

a With both hands, use the finger holds to

open the upper cover (1) and MP Tray (2).

Ledger

JIS B4*

Legal

Folio

Photo

Photo L

Photo 2L

Index card

Envelope

Portrait orientation

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

b With both hands, pull up the paper tray

until it locks into place.

Loading paper

NOTE

c Lift up the paper support.

d Gently press and slide the MP Tray

paper guides to the width of the paper you are using.

f Gently load the paper in the MP Tray

with the printing surface face up. Make sure you load the paper in the MP Tray, and not the manual feed slot.

Landscape orientation

If you cannot load the paper in the MP Tray, lift the cover (1) forward and push the release lever (2) toward the back of the machine, and then load the paper.

e Fan the stack of paper well to avoid

paper jams and misfeeds.

• Always make sure the paper is not curled or wrinkled.

• You can load up to 80 sheets of plain paper.

Chapter 2

g With both hands, gently adjust the MP

Tray paper guides to fit the paper.

h Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

Loading paper in the manual feed slot

Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot cannot be used for printing faxes.

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the manual feed slot.

Manual feed slot

Letter

Executive

JIS B5*

Landscape orientation

i Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Ledger

JIS B4*

Legal

Folio

Photo

Photo L

Photo 2L

Index card

Envelope

Portrait orientation

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

+ 64 hidden pages

Brother MFC-J5720DW, MFC-J2720 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Web Connect / Brother Apps

High capacity versatile paper handling

Mobile Connect

Add Shortcuts

User's Guides and where to find them

If you have questions or problems, please take a look at your model’s FAQs.

Table of Contents

General information 1

How to use the documentation

Symbols and conventions 1

Control panel overview 1

3.7"(93.4 mm) Touchscreen LCD 1

Entering Text 1

Inserting spaces 1

Making corrections 1

Loading paper 2

Before loading paper 2

Loading paper in the paper tray #1

Loading paper in paper tray #2 (MFC-J2720/J5720DW)

Loading paper in the multi-purpose tray (MP Tray)

Loading paper in the manual feed slot