Brother MFC-J5720DW, MFC-J2720 User Manual

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Basic User’s Guide

MFC-J2720 MFC-J5620DW MFC-J5720DW

Version 0

OCE/ASA/SAF/GLF

If you must contact Customer Service

Please complete this information for future reference:

Model Number: MFC-J2720, MFC-J5620DW and MFC-J5720DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

You can use the

250

Web Connect / Brother Apps

following features!

High capacity versatile paper handling

You can load a wide variety of paper types into the trays. Continuous A3 or Ledger printing is also possible. If you choose auto select in your printer driver, the tray containing the correct paper size will be selected automatically during printing. (See Loading paper on page 9.)

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals

Printing Scanning

1 Manual Feed Slot - - - - 1 sheet

2 MP Tray - - - - - - - - - - - 80 sheets

3Tray 1

- - - - - - - - - 250 sheets / Up to A3 or Ledger

4 Tray 2 (MFC-J2720/5720DW)

- - - - - - - - - 250 sheets / Up to A3 or Ledger

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals

User's Guides and where to find them

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine,

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture

Center operations and basic machine maintenance. See troubleshooting tips.

Online User’s Guide This HTML (Web) guide includes the contents of the

Basic User’s Guide, and additional information about the machine’s settings and operations, security features, troubleshooting tips, and maintenance instructions.

In addition to information about the PC-Print, Scan, Copy, Fax (MFC models only), and PhotoCapture Center and Brother ControlCenter operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

Printed / In the box

HTML / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

PDF file / Brother

Solutions Center

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when

network.

Visit solutions.brother.com/manuals.

connected to a Wi-Fi

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

The Online User’s Guide helps you get the most

out of your machine.

 Quicker navigation!

• Search box

• Navigation index in a separate pane

 Comprehensive!

• All topics in one guide

 Simplified layout!

• Provides step-by-step instructions

• Summarizes the feature at the top of the page

1 Search Box

2 Navigation Index

3 Feature Summary

4 Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows

)

Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is your model name.) > Support > User’s Guides.

(Windows® 8)

Tap or click (Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options) Visit Brother Solutions Center: solutions.brother.com/manuals

iii

If you have questions or problems, please take a look at your model’s FAQs.

 Provides several ways to search

 Displays related questions for additional information

 Receives regular updates based on customer feedback

* The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

1 General information ............ 1

How to use the documentation ....... 1

Symbols and conventions ............ 1

About Brother Utilities (Windows

Control panel overview ................... 2

3.7"(93.4 mm) Touchscreen

LCD.............................................. 4

Entering Text ............................... 8

)..................................... 1

2 Loading paper ..................... 9

Before loading paper....................... 9

Loading paper in the paper

tray #1............................................. 9

Loading paper in paper tray #2

(MFC-J2720/J5720DW) ................ 14

Loading paper in the

multi-purpose tray (MP Tray) ........ 18

Loading paper in the manual

feed slot ........................................ 20

Paper settings............................... 23

Set Paper Size and Type........... 23

Check Paper setting...................... 24

Recommended print media........ 24

Handling and using print

media ......................................... 24

3 Loading documents .......... 25

How to load documents ................ 25

Using the ADF ........................... 25

Using the scanner glass ............ 26

6 Scanning to a computer ... 31

Before scanning ............................ 31

How to scan a document as a PDF file using ControlCenter4 (Windows How to scan a document as a

PDF file using the Touchscreen.... 32

)................................... 31

7 Printing photos from a

memory card or USB flash

drive.................................... 33

PhotoCapture Center operations

(PHOTO mode)............................. 33

How to print images ...................... 33

View Photos ............................... 33

PhotoCapture Center print settings

overview........................................ 34

8 Telephone services and

external devices ................ 35

Telephone services overview ....... 35

Voicemail ................................... 35

Distinctive Ring

(For some countries).................. 35

FaxAbility (For New Zealand) .... 35

Voice over Internet Protocol

(VoIP) ........................................ 35

Connecting an external telephone

answering device (TAD) ............ 35

External and extension

telephones ................................. 35

4 Printing from a

computer............................ 28

How to print a document ............... 28

5 Copying.............................. 29

How to copy .................................. 29

Stop copying .............................. 29

Copy options overview.................. 29

Paper Type ................................ 30

Paper Size ................................. 30

Tray Select................................. 30

9 Sending a fax..................... 36

How to send a fax ......................... 36

Stop faxing................................. 37

How to store numbers................... 38

Storing a pause.......................... 38

Storing Address Book

numbers..................................... 38

How to set your Station ID ............ 39

10 Receiving a fax .................. 40

Receive Modes ............................. 40

Choose the Receive Mode............ 40

Using Receive Modes................ 41

Receive Mode settings.................. 42

Ring Delay ................................. 42

F/T Ring Time

(Fax/Tel mode only) ................... 42

A Routine maintenance ........43

How to clean and check the

machine ........................................ 43

Cleaning the scanner glass........ 43

Checking the print quality........... 44

Checking the print alignment ..... 45

B Troubleshooting ................ 47

Identifying the problem.................. 47

Error and maintenance

messages...................................... 47

Error animations......................... 57

Transferring your faxes or Fax

Journal report............................. 57

Document jam ........................... 58

Printer jam or paper jam ............ 60

Troubleshooting for Wireless LAN

setup ............................................. 66

Wireless LAN report................... 66

If you are having difficulty with

your machine ................................ 67

Dial Tone detection.................... 77

Telephone Line Interference or

VoIP System .............................. 77

Machine Information ..................... 78

Checking the serial number ....... 78

Checking the firmware

version ....................................... 78

Reset operations overview......... 78

How to reset the machine .......... 79

C Index ................................... 80

Supplies ............................. 83

General information 1

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

buttons on your computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

a (Windows

Windows

Click (Start) > All Programs >

Brother > (Brother Utilities).

(Windows

Tap or click (Brother Utilities)

either on the Start screen or the desktop.

(Windows Move your mouse to the lower left

corner of the Start screen and click (if you are using a touch-based device,

swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities).

XP, Windows Vista® and

8.1)

Courier New

Text in the Courier New font identifies messages displayed on the machine’s Touchscreen LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities

(Windows

) 1

b Select your machine.

c Choose the operation you want.

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.

Chapter 1

NOTE

Control panel overview 1

The MFC-J2720, MFC-J5620DW and MFC-J5720DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel.

Most of the illustrations in this User’s Guide show the MFC-J5720DW.

1 3.7"(93.4 mm) Touchscreen LCD (Liquid

Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button that is located behind it, as shown in the illustration.

General information

2 3

2 Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen. By default it displays the date and time, but you can change the default settings.

 Cancel

Press to cancel an operation when lit.

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine

off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you have connected an external telephone or TAD, it is always available for use.

If you turn the machine off using , it still

periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

Chapter 1

2 3

3.7"(93.4 mm) Touchscreen LCD 1

Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More

screens. Press to display the Shortcut

screens.

Basic Functions screen 1

More screens 1

2 3

The Basic Functions screen displays the date and time and provides access to the Fax, Copy and Scan modes.

The More screens display the date and time and provides access to additional features, such as Photo, Web, Apps and A3 Copy Shortcuts.

Shortcut screens 1

1 2 3

You can save certain settings as a Shortcut so you can quickly send a fax, copy, scan and use Web Connect services. (See Online User’s Guide.)

General information

NOTE

1 Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

0Max

 When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

2 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

For details, see Web Connect Guide.

 Apps

Press to connect the Brother machine to the Brother Apps menu.

 A3 Copy Shortcuts

Use this preset copy shortcut to copy on A3 or Ledger size paper.

(See Online User’s Guide.)

7 Add Shortcut

(See Online User’s Guide.)

3 Settings

Press to access the settings.

(See Settings screen on page 7.)

4 Shortcuts

Press to access the Shortcuts screens.

5 Date & Time

Displays the date and time that has been set in the machine.

6 Modes:

 Fax

Press to access Fax mode.

 Copy

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to six Shortcuts on each screen.

For more information, see Online User’s Guide.

When one of the Shortcuts screens is set as the Home screen, press

, displayed at the bottom of

the screen to access the Basic Functions screen.

Press to access Copy mode.

 Scan

Press to access Scan mode.

Chapter 1

NOTE

8 Stored Faxes:

When Fax Preview is set to Off, Stored Faxes displays how many received faxes are in the machine’s memory.

Press Print to print the faxes.

9 New Fax(es):

10 Warning icon

The warning icon appears when there is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 47.)

When Fax Preview is set to On, New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.

Press View to view your faxes on the Touchscreen.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

General information

NOTE

Settings screen 1

When you press , the Touchscreen LCD

displays the machine’s status.

This screen provides access to all the machine’s settings.

12 43

8 7 6

1 Maintenance

Press to access the Maintenance menu.

3 Wi-Fi

Press to set up a wireless network connection.

A four-level indicator on the screen

displays the current wireless signal strength if you are using a wireless connection.

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu.

5 Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2 Receive Mode

Displays the current Receive Mode:

 Fax (Fax Only)

 Fax/Tel

 External TAD

 Manual

(For some countries) When the Distinctive Ring feature is turned on, the Touchscreen displays D/R. For details, see Online User’s Guide.

(For New Zealand) When the FaxAbility feature is turned on, the Touchscreen displays D/R. For details, see Online User’s Guide.

For more information, see Online User’s Guide.

6 All Settings

Press to access the Settings menu.

7 Fax Preview

Displays the Fax Preview setting.

Press to access the Fax Preview setting.

8 Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type for each tray.

Chapter 1

NOTE

Entering Text 1

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

To change between lowercase or

uppercase, press .

Inserting spaces 1

To enter a space, press Space or you can press c to move the cursor.

The characters that are available may differ depending on your country.

Making corrections 1

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

To erase all the characters, press repeatedly.

Loading paper 2

Before loading paper 2

Load only one size of paper and one type of paper in the paper tray at a time.

 When loading a different paper size in the

tray, you must also change the paper size setting in the machine. Doing this enables the machine to automatically feed paper from the appropriate tray if auto tray select has been set in the machine or printer driver. (See Set Paper Size and Type on page 23.)

 If the Check Paper setting is On, the

machine will display a message asking if you want to change the paper type and paper size when you pull Tray #1 or Tray #2 (MFC-J2720/5720DW) out of the machine or load paper in the MP Tray. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 24.)

Loading paper in the paper tray #1

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in Tray #1.

Tray #1

Letter

Executive

JIS B5*

Photo

Landscape orientation

Portrait orientation

We explain how to load paper for each tray:

Tray #1 . . . . . . . . . . . . . . . . . . See page 9.

Tray #2 . . . . . . . . . . . . . . . . . . See page 14.

MP Tray . . . . . . . . . . . . . . . . . See page 18.

Manual feed slot . . . . . . . . . . . See page 20.

Photo L

Photo 2L

Index card

Envelope

Ledger

JIS B4*

Legal

(Glossy photo paper is not available.)

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

Portrait orientation (Tray #1 is extended.)

Chapter 2

NOTE

When using A4, Letter or Executive size paper:

a Pull Tray #1 completely out of the

machine.

Always make sure the paper is not curled.

d Load paper in the paper tray with the

printing surface face down. Check that the paper is flat in the tray.

b Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

Landscape orientation

c Fan the stack of paper well to avoid

paper jams and misfeeds.

e Gently adjust the paper guides (1) to the

paper. Make sure the paper guides touch the sides of the paper.

Loading paper

f Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

g Slowly push the paper tray completely

into the machine.

When using A3 or Ledger size paper:

a Pull Tray #1 completely out of the

machine. Rest the tray on a flat surface.

b Push the blue slider until it locks in the

release position, and then extend the tray until the blue slider returns to and locks in the default position. Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.

h Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

i Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Push the blue slider a second time until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position. Open the tray cover and make sure the triangular mark inside the tray (1) lines up with the mark (2) for

A3/LGR, as shown in the illustration.

Chapter 2

NOTE

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

Fan the stack of paper well to avoid

paper jams and misfeeds.

e Gently load paper in the paper tray with

the printing surface face down. Check that the paper is flat in the tray.

Portrait orientation

Always make sure the paper is not curled or wrinkled.

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

Loading paper

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

(MFC-J5620DW) Go to step i. (MFC-J2720/J5720DW) Go to step h.

3 Lift the A4/LTR stopper (1) if A4 or

Letter size paper is in Tray #2.

4 Slowly push Tray #2 completely

into the machine.

h Extend Tray #2 under Tray #1 to keep

the machine stable.

1 Pull Tray #2 out of the machine.

2 In the same way you extended

Tray #1, push the blue slider and extend Tray #2 to A3 or Ledger size, so it is even with Tray #1.

Chapter 2

i Slowly push Tray #1 completely into the

machine. (MFC-J5620DW)

(MFC-J2720/J5720DW)

Loading paper in paper tray #2 (MFC-J2720/J5720DW)

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in Tray #2.

Tray #2

Letter

Landscape orientation

j Unfold the paper support flap.

k Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Ledger

Legal

JIS B4*

Portrait orientation (Tray #2 is extended.)

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

Loading paper

NOTE

When using A3 or Ledger size paper: 2

a Pull Tray #2 completely out of the

machine. Rest the tray on a flat surface.

b Push the blue slider until it locks in the

release position, and then extend the tray until the blue slider returns to and locks in the default position. Make sure the triangular mark inside the tray (1) lines up with the mark (2) for B4 JIS/LGL, as shown in the illustration.

Push the blue slider a second time until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position. Make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration.

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure the paper is not curled.

Chapter 2

e Gently load the paper into the paper tray

with the printing surface face down.

Portrait orientation

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

h Slowly push Tray #2 completely into the

machine.

Loading paper

i Extend Tray #1 over Tray #2 to

prevent printed pages from falling off the output tray.

1 Pull Tray #1 out of the machine.

2 In the same way you extended

Tray #2, push the blue slider and extend Tray #1 to Ledger or A3 size, so it is even with Tray #2.

k Close the output paper tray cover and

slowly push Tray #1 completely into the machine.

l Unfold the paper support flap.

j Open the output paper tray and lift the

A4/LTR stopper (1) if A4 or Letter size paper is in Tray #1.

m Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Chapter 2

Loading paper in the multi-purpose tray (MP Tray)

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the MP Tray.

MP Tray

Letter

Executive

JIS B5*

Landscape orientation

When using A4, Letter or Executive size paper:

a With both hands, use the finger holds to

open the upper cover (1) and MP Tray (2).

Ledger

JIS B4*

Legal

Folio

Photo

Photo L

Photo 2L

Index card

Envelope

Portrait orientation

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

b With both hands, pull up the paper tray

until it locks into place.

Loading paper

NOTE

c Lift up the paper support.

d Gently press and slide the MP Tray

paper guides to the width of the paper you are using.

f Gently load the paper in the MP Tray

with the printing surface face up. Make sure you load the paper in the MP Tray, and not the manual feed slot.

Landscape orientation

If you cannot load the paper in the MP Tray, lift the cover (1) forward and push the release lever (2) toward the back of the machine, and then load the paper.

e Fan the stack of paper well to avoid

paper jams and misfeeds.

• Always make sure the paper is not curled or wrinkled.

• You can load up to 80 sheets of plain paper.

Chapter 2

g With both hands, gently adjust the MP

Tray paper guides to fit the paper.

h Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

Loading paper in the manual feed slot

Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot cannot be used for printing faxes.

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the manual feed slot.

Manual feed slot

Letter

Executive

JIS B5*

Landscape orientation

i Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 23.)

Ledger

JIS B4*

Legal

Folio

Photo

Photo L

Photo 2L

Index card

Envelope

Portrait orientation

See the details in this chapter.

* Only available in some countries.

For information about other paper sizes, see Online User’s Guide.

Loading paper

How to load envelopes: 2

a With both hands, use the finger holds to

open the upper cover (1) and MP Tray (2).

c Press the corners and sides of the

envelopes to make them as flat as possible.

b Slide the manual feed slot paper guides

to fit the envelope width that you are using.

d Load only one envelope in the manual

feed slot with the printing surface

face up.

Portrait orientation

Chapter 2

NOTE

e With both hands, gently adjust the

manual feed slot paper guides to fit the envelope.

f Put one envelope in the manual feed

slot until the front edge touches the paper feed roller. Let go of the envelope when you hear the machine pull it in a short distance. The Touchscreen displays Manual Feed Slot ready.

g Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

Push the envelope into the manual feed slot until you feel it grab the envelope.

Loading paper

NOTE

Paper settings 2

Set Paper Size and Type 2

To get the best print quality, set the machine for the type of paper you are using.

You can use the following sizes of paper for printing copies: A4, A5, A3, Photo (10  15 cm), Letter, Legal, Ledger and Folio, and the following sizes for printing faxes: A4, A3, Ledger, Letter, Legal and Folio. When loading a different size of paper in the machine, you must change the paper size setting at the same time so your machine can fit an incoming fax on the page.

a Press (Settings).

b Press Tray Setting. c Press Tray #1, Tray #2

(MFC-J2720/J5720DW), or MP Tray.

d Do one of the following:

 If you pressed Tray #1 or

MP Tray, press Paper Type.

Press Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy.

Swipe up or down or press a or b to display the option you want to set, and press it.

• When Brother BP71 or Other Glossy is selected, Tray #1 is

not available for paper larger than Letter or A4 size.

• If information about loading the paper in the MP Tray appears on the Touchscreen, read it and then press OK to confirm it.

 (MFC-J2720/J5720DW) If you

selected Tray #2, press Paper Size.

Swipe up or down or press a or b to display the paper size options, and then press the option you want.

Press Paper Size.

Only plain paper is available for Tray #2.

e Press .

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When using glossy paper, remove each sheet at once to prevent smudging or paper jams.

Chapter 2

IMPORTANT

Check Paper setting 2

If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull a tray out of the machine or load paper in the MP Tray. The default setting is On.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display General Setup.

d Press General Setup. e Swipe up or down or press a or b to

display Tray Setting.

Recommended print media 2

To get the best print quality, we recommend using the Brother paper in the table.

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

Brother paper

Paper Type Item

A3 Plain BP60PA3

A3 Glossy Photo BP71GA3

A3 Inkjet (Matte) BP60MA3

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10  15 cm Glossy Photo

BP71GP

f Press Tray Setting. g Swipe up or down or press a or b to

display Check Paper.

h Press Check Paper. i Press Off (or On).

j Press .

Handling and using print media 2

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

• Paper that cannot be arranged uniformly when stacked

• Short grain paper

NOTE

IMPORTANT

Loading documents 3

How to load documents

You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass.

(MFC-J2720/J5720DW)

2-sided documents can be faxed, copied, or scanned up to Legal size when using the ADF.

Using the ADF 3

The ADF can hold up to 35 pages (MFC-J5620DW) or 50 pages (MFC-J2720/J5720DW) and feed each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF.

How to load documents 3

• DO NOT pull on the document while it is feeding.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, glued or taped.

• DO NOT use cardboard, newspaper or fabric with the ADF. Instead use the scanner glass.

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

Make sure documents written with ink or modified with correction fluid are completely dry.

a Unfold the ADF document support (1).

Document Sizes and Weights 3

Length: 148 to 355.6 mm

Width: 148 to 215.9 mm

Paper weight: 64 to 90 gsm

b Fan the pages well.

Chapter 3

NOTE

c Adjust the paper guides (1) to fit the

width of your documents.

d Place your documents face up, top

edge first in the ADF until you feel them

touch the feed rollers. The Touchscreen will display ADF Ready.

• DO NOT load your document underneath the supports (1).

• If you load a small size document and cannot remove it, open the stack tray (1) and then remove the document.

Close the stack tray before closing the ADF document support.

Using the scanner glass 3

Use the scanner glass to fax, copy, or scan single pages or pages of a book.

Document Sizes Supported 3

Length: Up to 297 mm

Width: Up to 215.9 mm

Weight: Up to 2 kg

How to load documents 3

NOTE

IMPORTANT

To use the scanner glass, the ADF must be empty and the ADF document support must be closed.

a Lift the document cover. b Place the document face down in the

upper left corner of the scanner glass.

Loading documents

1 Document Cover

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam or press on the document cover.

Printing from a computer 4

How to print a document

The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver.

(See Online User’s Guide.)

a Install the Brother printer driver from the

CD-ROM or Brother Solutions Center. (See Quick Setup Guide.)

b From your application, select the Print

command.

c Select the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Select the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour / Greyscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK depending on the

application you are using) to begin printing.

Copying 5

How to copy 5

a Do one of the following to load your

document:

 Place the document face up in the

ADF.

(See Using the ADF on page 25.)

 Place the document face down on

the scanner glass.

(See Using the scanner glass on page 26.)

b Press (Copy).

 The Touchscreen displays:

Stop copying 5

To stop copying, press .

Copy options overview5

To change the copy options, press Copy, and then press Options. Swipe up or down or press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK.

For more information about changing the following copy options, see page 30.

 Paper Type

 Paper Size

1 No. of Copies

Enter the number of copies:

 Press - or + on the Touchscreen (as

shown above).

 Press the displayed number of copies

on the Touchscreen, and then enter the number of copies you want.

Press OK.

c If you want more than one copy, enter

the number (up to 99).

d Press Mono Start or Colour Start.

 Tray Select

For details about changing the following copy options, see Online User’s Guide.

 Quality

 Enlarge/Reduce

 Page Layout

 2 in 1 (ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Book Copy

 Watermark Copy

 Remove Background Colour

 2-sided Copy

Chapter 5

NOTE

Paper Type 5

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Swipe up or down or press a or b to

display Paper Type.

f Press Paper Type. g Press Plain Paper, Inkjet Paper,

Brother BP71 or Other Glossy you want.

e Swipe up or down or press a or b to

display Paper Size.

f Press Paper Size. g Swipe up or down or press a or b to

display A4, A5, A3, 10x15cm, Letter, Legal, Ledger or Folio and then

press the option you want to set.

If you are using the manual feed slot, insert only one sheet of paper at a time. (See Loading paper in the manual feed slot on page 20.)

h Press OK. i Press Mono Start or Colour Start.

Tray Select 5

When Brother BP71 or Other Glossy is chosen, Tray #1 is not available for the paper larger than A4 or Letter size.

h Press OK. i Press Mono Start or Colour Start.

Paper Size 5

If you are copying on paper other than A4 size, you must change the Paper Size setting. You can copy only on A4, A5, A3, Photo (10  15 cm), Letter, Legal, Ledger or Folio paper.

a Load your document.

b Press (Copy).

You can change the tray temporarily for the next copy.

To change the default tray setting, see Online User’s Guide.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Swipe up or down or press a or b to

display Tray Select.

f Press Tray Select. g Press Tray #1, Tray #2

(MFC-J2720/J5720DW), MP Tray, or Auto Tray Select.

c Enter the number of copies you want.

h Press OK. i Press Mono Start or Colour Start.

d Press Options.

NOTE

Scanning to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the

CD-ROM. (See Quick Setup Guide.)

 Configure the machine with a TCP/IP

address if network scanning does not work.

(See Online User’s Guide.)

How to scan a document as a PDF file using ControlCenter4 (Windows

) 6

c If the ControlCenter4 Mode screen

appears, click Advanced Mode, and then click OK.

d Select your machine from the Model

drop-down list at the top of the screen.

e Click the Scan tab. Then click File.

(For detailed information, see Online User’s Guide.)

• The screens on your PC may vary depending on your model.

• This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications.

The configuration dialog box appears. Change the default settings if needed.

a Load your document. (See How to load

documents on page 25.)

b Click the (ControlCenter4) icon in

the task tray, and then click Open.

Chapter 6

NOTE

1Select PDF (*.pdf) from the

File Type drop-down list.

2 Type a file name for the document.

3 Click Folder. You can save the file to

the default folder, or select your preferred folder by clicking the

(Browse) button.

4 Select a scanning resolution from the

Resolution drop-down list.

5 Select the document size from the

Document Size drop-down list.

f Click Scan.

The machine starts scanning. The folder where the file is saved opens automatically.

How to scan a document as a PDF file

g Press Scan Settings, and then press

Set at Device.

h Choose the settings for

2-sided Scan Resolution, File Type, Scan Size, Skip Blank Page Remove Background Colour if

required.

MFC-J2720 and MFC-J5720DW

, Scan Type,

and

i Press OK. j Press Start.

The machine starts scanning.

The following scan modes are available:

• to OCR

• to File

• to Image

• to Media

using the Touchscreen

a Load your document. (See How to load

documents on page 25.)

b Press (Scan).

c Swipe left or right to display to File. d Press to File.

is highlighted and appears in the

centre of the Touchscreen.

e Press OK.

If the machine is connected to a network, press the PC Name. Do one of the following:

 To use the default settings, go to

step j.

• to E-mail

• to E-mail Server

• to FTP

• to Network

• to Web

• WS Scan

Windows® users only. (Includes Windows Vista®

SP2 or later, Windows (See Online User’s Guide.)

(Web Services Scan)

7 and Windows® 8)

 To change the default settings, go to

step f.

f Press Options.

IMPORTANT

Printing photos from a memory

card or USB flash drive

PhotoCapture Center operations (PHOTO mode)

Even if your machine is not connected to a computer, you can print photos directly from digital camera media or a USB flash drive.

How to print images 7

View Photos 7

You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo appears.

DO NOT insert more than one media card in the machine at the same time. Doing this may damage the machine.

a Open the media slot cover.

e Press View Photos.

Press OK.

f Do one of the following:

 To choose the photos you want to

print, or to print multiple copies of an image, go to step g.

 To print all the photos, press

Print All. Press Yes to confirm. Go to step j.

g Swipe left or right or press d or c to

display the photo you want to print, and then press it.

h Enter the number of copies:

 Press - or + on the Touchscreen.

 Press the number of copies to

display the dial pad on the Touchscreen, and then use it to enter the number of copies. Press OK.

Press OK.

i Repeat steps g and h until you have

selected all the photos you want to print.

j Press OK.

b Put the memory card or USB flash drive

c Press Photo. d Swipe left or right to display

k Read and confirm the displayed list of

options.

in the correct slot.

View Photos.

Chapter 7

NOTE

l Press Print Settings to change the

paper type and paper size.

 Swipe up or down or press a or b to

display Paper Type and press it, and then press the option you want.

 Swipe up or down or press a or b to

display Paper Size and press it, and then press the option you want.

Change other print settings if needed. When finished, press OK.

m Press Start. n Wait until the message on the

Touchscreen disappears after printing, and then remove the memory card or USB flash drive from the media slot.

PhotoCapture Center print settings overview

You can temporarily change the print settings for the next print.

The machine returns to its default settings after printing.

You can save the print settings you use most often by setting them as the default.

(See Online User’s Guide.)

Telephone services and external

devices

Telephone services overview

You can use a range of services and connections with your Brother machine. For more information or advice on setup, see Online User’s Guide.

Voicemail 8

If you have a voicemail service on the telephone line that your Brother machine is connected to, they may conflict with one another when receiving incoming faxes. If using this service, we suggest setting the Brother machine’s Receive Mode to Manual. (See Choose the Receive Mode on page 40.)

Distinctive Ring (For some countries) 8

Distinctive Ring is a telephone-company service that allows you to have two different phone numbers on a single line. Each telephone number has its own ring pattern. You can program your Brother machine to automatically receive faxes on one of the two numbers.

Voice over Internet Protocol

(VoIP) 8

VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line. Your machine may not work with some VoIP systems. If you have questions about how to connect your machine to the VoIP system, contact your VoIP provider.

Connecting an external telephone answering device (TAD) 8

You may choose to connect an external answering device to your Brother machine. To receive faxes successfully, you must connect it correctly. Connect your external TAD to the T-piece connector on the Brother line cable supplied with your machine. When recording an outgoing message on your external TAD, we recommend recording 5 seconds of silence at the beginning of your message, and limiting your speaking to 20 seconds. Set your machine’s Receive Mode to External TAD.

External and extension telephones 8

FaxAbility (For New Zealand) 8

FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.

You can connect a separate phone into the T-piece connector on your Brother line cable supplied with your machine. If you answer a fax call on an extension or external telephone, you can make your machine receive the fax by pressing l 51 (l 91 for New Zealand). If the machine answers a voice call and fast double rings for you to take over, press #51 (#91 for New Zealand) to take the call on an extension telephone.

NOTE

Sending a fax 9

How to send a fax 9

a Do one of the following:

 Place the document face up in the

ADF. (See Using the ADF on page 25.)

 Place your document face down on

the scanner glass. (See Using the scanner glass on page 26.)

• To send faxes with multiple pages, use the ADF.

• If you send a mono fax from the ADF when the memory is full, it will be sent in real time.

• You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size.

b Do one of the following:

c To change the fax-sending settings,

press Options. Swipe up or down or press a or b to scroll through the fax settings. When the setting you want is displayed, press it and choose your new option. When finished changing options, press OK.

For more advanced fax-sending operations and settings, see Online User’s Guide.

 Fax Resolution

 Contrast

 2-sided Fax (MFC-J2720/5720DW)

 Glass Scan Size

 Colour Fax Transmission

 Preview Outgoing Fax

 Faxing at the end of a call

 Broadcasting

 When Fax Preview is set to Off,

press (Fax).

 When Fax Preview is set to On, press

(Fax) and then

(Sending Faxes).

 The Touchscreen displays:

 Real Time Transmission

 Overseas Mode

 Delayed Fax

 Batch Transmission

 Cancelling Waiting Jobs

 Set New Default

 Factory Reset

 Polled Transmit

 Transmission Verification Report

Sending a fax

NOTE

d Enter the fax number.

Using the dial pad on the Touchscreen.

Using (Address Book)

 Address Book

Using (Call History)

 Redial

 Outgoing Call

 Caller ID history

Not available in Taiwan and some countries.

• To preview a fax message before sending it, set Preview to On.

(See Online User’s Guide.)

• If your network supports the LDAP can search for fax numbers and email addresses on your server.

Not available in some countries.

(See Online User’s Guide.)

you

f When the Touchscreen displays

Next Page?, do one of the following:

 To send a single page, press No.

The machine sends the document.

 To send more than one page, press

Yes and go to step g.

g Place the next page on the scanner

glass. Press OK. The machine scans the page. (Repeat steps f and g for each additional page.)

Stop faxing 9

To stop faxing, press .

e Press Fax Start.

Faxing from the ADF 9

 The machine starts scanning the

document to be sent.

Faxing from the scanner glass 9

 If you select Mono in

Colour Setting (default setting),

the machine starts scanning the first page. Go to step f.

 If you select Colour in

Colour Setting, the

Touchscreen asks if you want to send a colour fax. Press Yes (Colour fax) to confirm. The machine dials and sends the page.

Chapter 9

NOTE

How to store numbers 9

Store fax and telephone numbers in your machine's Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once.

• Be sure to include the area code when entering a fax or telephone number. Depending on the country, the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number.

If you lose electrical power, stored Address Book numbers will not be lost.

Storing a pause 9

When storing Address Book numbers, you can insert one or more 3.5 (2.5 for South Africa) second pauses by pressing Pause on the Touchscreen.

Storing Address Book numbers 9

You can store up to 100 Addresses with a name; each name can have two numbers.

a Press (Fax).

b Press (Address Book).

• If you downloaded the Internet Fax (I-Fax) feature:

To store an email address to use with Internet Fax (I-Fax) or Scan to E-mail

server, press and enter the email

address, and then press OK.

i To store a second fax or telephone

number, press Address 2. Enter the fax or telephone number (up to 20 digits) using the Touchscreen. Press OK.

j Press OK to confirm. k Do one of the following:

 To store another Address Book

number, repeat steps c to j.

 When finished, press .

c Press Edit. d Press Add New Address. e Press Name. f Enter the name (up to 16 characters)

using the keyboard on the Touchscreen. Press OK. (See Entering Text on page 8.)

g Press Address 1. h Enter the first fax or telephone number

(up to 20 digits) using the Touchscreen. Press OK.

How to set your Station

Sending a fax

Set your machine’s Station ID so that the date and time appear on each fax you send.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup. Press Initial Setup.

d Press Station ID. e Press Fax. f Enter your fax number (up to 20 digits)

using the Touchscreen, and then press OK.

g Press Name.

h Enter your name (up to 20 characters)

using the Touchscreen, and then press OK. (See Entering Text on page 8.)

i Press .

Receiving a fax 10

Do you want to use the telephone features of your machine (if available), an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Fax Only

Manual

Yes

External TAD

Fax/Tel

Are you using the voice message function of an external telephone answering device?

Do you want the machine to answer fax and telephone calls automatically?

Yes

Receive Modes 10

You must choose a Receive Mode depending on the external devices and telephone services you have on your line.

Choose the Receive Mode 10

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

(See Using Receive Modes on page 41.)

To set the Receive Mode follow the instructions:

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to display Fax. d Press Fax. e Swipe up or down or press a or b to display Setup Receive. f Press Setup Receive. g Swipe up or down or press a or b to display Receive Mode. h Press Receive Mode.

Receiving a fax

NOTE

(For some countries) If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Online User’s Guide.)

(For New Zealand) If you cannot change the Receive Mode, make sure the FaxAbility feature is set to Off. (See Online User’s Guide.)

i Press Fax Only, Fax/Tel, External TAD or Manual.

j Press .

Using Receive Modes 10

Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 42.)

Fax Only 10

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel 10

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast double-ring

made by your machine.

(See F/T Ring Time (Fax/Tel mode only) on page 42.)

(See Ring Delay on page 42.)

Manual 10

To receive a fax in Manual mode, lift the handset of an external telephone or press Hook1. When you hear fax tones (short repeating beeps), press Fax Start and choose Receive. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(See Online User’s Guide.)

Not available in South Africa.

External TAD 10

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the external TAD.

To connect your External TAD, see Online User’s Guide.

Chapter 10

NOTE

Receive Mode settings 10

Ring Delay 10

Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings.

(See Online User’s Guide.)

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Fax.

d Press Fax.

F/T Ring Time (Fax/Tel mode only) 10

When your machine receives a call, you and your caller will hear the normal telephone ring. The number of rings is set in the ring delay setting.

If the call is a fax, then your machine will receive it. However, if it is a voice call then the machine will sound the F/T Ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T Ring, it means that you have a voice caller on the line.

Because the F/T Ring is made by the machine, extension and external telephones will not ring. However, you can still answer the call on any telephone by using a remote code.

(See Online User’s Guide.)

e Swipe up or down or press a or b to

display Setup Receive.

f Press Setup Receive. g Swipe up or down or press a or b to

display Ring Delay.

h Press Ring Delay. i Swipe up or down or press a or b to

display the options, and then press the number of times the machine will ring before it answers (2-10 for Australia,

1-10 for New Zealand, 0-2 for Taiwan, 2-8 for South Africa, 0-10 for some

countries). If you select 0, the machine will answer immediately and the line will not ring at all.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Fax.

d Press Fax. e Swipe up or down or press a or b to

display Setup Receive.

f Press Setup Receive. g Swipe up or down or press a or b to

display F/T Ring Time.

h Press F/T Ring Time. i (For New Zealand)

Press 20, 30, 40, or 55 seconds. (For other countries) Press 20, 30, 40 or 70 seconds.

j Press .

Even if the caller hangs up during the fast double-ring, the machine will continue to ring for the set time.

Routine maintenance A

How to clean and check the machine

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

d (MFC-J2720/5720DW)

Close the document cover and open the

ADF cover. Clean the white bar (1) and the glass strip (2) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

e (MFC-J2720/5720DW)

Close the ADF cover.

c In the ADF unit, clean the white bar (1)

and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.

Checking the print quality A

NOTE

IMPORTANT

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

You can also press , and then press

Maintenance.

g The Touchscreen prompts you to check

the print quality of each colour. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each colour.

h If you press number 2, 3, or 4, the

Touchscreen prompts you to start cleaning. Press Start.

i After the cleaning procedure is finished,

press Yes, and return to step d.

j Press .

b Press Improve Print Quality. c Press Check Print Quality. d Following the instructions on the

Touchscreen, load A4 or Letter size plain paper in the paper tray, and then press Start. The machine prints the Print Quality Check Sheet.

e Check the quality of the four colour

blocks on the sheet.

f The Touchscreen displays a message

asking about the print quality. Do one of the following:

 If all lines are clear and visible, press

No to finish the Print Quality check, and then go to step j.

 If you can see missing short lines as

shown in the illustration, press Yes.

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

OK Poor

Routine maintenance

NOTE

Checking the print alignment A

When a print head nozzle is clogged, the printed sample looks like this.

Letter, A4 and Executive

A3, Ledger, Legal, Folio, A5, A6, envelopes, Photo (10  15 cm), Photo L (89  127 mm), Photo 2L (13  18 cm) and Index Card (127  203 mm)

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press .

You can also press and then

Maintenance.

b Press Improve Print Quality. c Press Alignment. d Press Next. e Swipe up or down or press a or b to

display the paper size options and then press the paper size that needs a print alignment adjustment, and then press it.

f Press Basic alignment or

Advanced alignment.

After the print head nozzle is cleaned, the horizontal lines are gone.

g Following the instructions on the

Touchscreen, load plain paper of the selected size in Tray #1, and then press Start. The machine prints the Alignment Check Sheet.

h For the “A” pattern, swipe up or down or

press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and then press it. Then press OK. In the example, number 6 is the best choice.

i Do one of the following:

NOTE

 If you selected Basic alignment,

repeat step h for patterns B to H.

 If you selected

Advanced alignment, repeat step h for patterns B to Z.

When the print alignment is not adjusted correctly, text looks blurry.

After the print alignment is adjusted correctly, text looks sharp.

j Press .

For more information about cleaning and checking the machine, see Online User’s Guide.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

Identifying the problem B

First, check the following.

 The machine’s power cord is connected correctly and the machine’s power switch is turned on.

 All of the protective parts have been removed.

 Paper is loaded correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messages

(See Error and maintenance messages on page 47.)

If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 67.

Error and maintenance messages B

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table.

Error Message Cause Action

NOTE

B&W 1-sided Print Only

Replace ink.

One or more of the colour ink cartridges have reached the end of their life.

You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print.

While this message appears on the Touchscreen, each operation works in the following way:

 Printing

If the media type is set to

Plain Paper in the Basic tab and Greyscale is chosen in the Advanced tab of the printer

driver, you can use the machine as a monochrome printer.

2-sided printing is not available when this message appears.

 Copying

Replace the ink cartridges.

(See Online User’s Guide.)

The machine will stop all print operations, you cannot use the machine until a new ink cartridge is installed in the following cases:

• If you unplug the machine or take out the ink cartridge.

• (Windows

) If you select

Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you select

Slow Drying Paper in the Print Settings drop-down list of

the printer driver.

If the paper type is set to Plain Paper you can make copies in monochrome.

2-sided copying is not available when this message appears.

 Faxing

If the paper type is set to

Plain Paper or Inkjet Paper, the machine will

receive and print the faxes in monochrome.

If a sending machine has a colour fax, the machine’s “handshake” will ask that the fax be sent as monochrome.

Error Message Cause Action

Troubleshooting

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

A used ink cartridge was reinstalled. Remove the used ink cartridge and

If you are using non Brother Original ink, the machine may not detect the ink cartridge.

The ink cartridge must be replaced. Replace the ink cartridge with a new,

The new ink cartridge has an air bubble.

The wrong Brother model ink cartridge was installed.

Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

(See Online User’s Guide.)

install a new one.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.

genuine Brother ink cartridge.

Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct ink cartridges. (See Supplies on page 83.)

Cannot Detect Ink Volume

Cannot Print

Replace ink.

Comm.Error Poor telephone line quality caused a

Connection Failed You tried to poll a fax machine that is

If you are using non Brother Original ink, the machine may not detect the ink volume.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations. While memory is available, monochrome faxes will be stored in the memory. If a sending machine has a colour fax, the machine's “handshake” will ask that the fax be sent as monochrome.

communication error.

not in Polled Waiting mode.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.

Replace the ink cartridges.

(See Online User’s Guide.)

Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine's polling setup.

Error Message Cause Action

(MFC-J5620DW)

Current Tray #1 Settings

Current MP Tray Settings

(MFC-J2720/5720DW)

Current Tray #1 Settings

Current Tray #2 Settings

Current MP Tray Settings

Data Remaining in Memory

Disconnected The other person or other person's

These messages are displayed when the Check Paper setting to confirm the paper type and size is enabled.

Print data is left in the machine's memory.

fax machine stopped the call.

To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 24.)

Press . The machine will cancel the job and clear it from the memory.

Try to print again.

Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.)

Document Jam/too Long

DR Mode in Use

(For some countries)

FaxAbility On

(For New Zealand)

High Temperature The room temperature is too high. After lowering the room temperature,

Hub is Unusable. A hub or USB flash drive with hub has

Image Too Long The proportions of your photo are

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

(For some countries) The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.

(For New Zealand) The machine is in FaxAbility mode. You cannot change the Receive Mode from Manual to another mode.

been connected to the USB direct interface.

irregular so effects could not be added.

(See Using the ADF on page 25.)

(See Document jam on page 58.)

(For some countries) Set Distinctive Ring to Off. (See Online User’s Guide.)

(For New Zealand) Set FaxAbility to Off. (See Online User’s Guide.)

allow the machine to cool down to room temperature. Try again when the machine has cooled down.

Hubs, including USB flash drives with built-in hubs, are not supported. Unplug the device from the USB direct interface.

Choose a regularly proportioned image.

NOTE

Error Message Cause Action

Troubleshooting

Image Too Small The size of your photo is too small to

trim.

Ink Absorber Pad Full

The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

Choose a larger image.

The ink absorber box or flushing box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced.

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself before the next received fax page is printed.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after ink cartridges of the same colour have been replaced 12 times.

Ink Absorber Pad NearFull

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

The ink absorber box or flushing box is nearly full.

The ink absorber box or flushing box must be replaced soon.

Contact Brother customer service or your local Brother dealer.

Error Message Cause Action

Ink Low One or more of the ink cartridges are

near the end of their life. If one of the colour ink cartridges is near the end of its life and someone is sending you a colour fax, your machine’s “handshake” will ask that the fax be sent as monochrome. If the sending machine has the ability to convert it, the colour fax will be printed at your machine as a monochrome fax.

Low Temperature The room temperature is too low. After increasing the room

Media Error The memory card is either corrupted,

incorrectly formatted, or there is a problem with the memory card.

Order a new ink cartridge. You can continue printing until the Touchscreen displays Cannot Print.

(See Online User’s Guide.)

temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed up.

Remove the memory card from the media drive (slot) of the machine and format it correctly.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by inserting a working memory card.

Media is Full. The memory card or USB flash drive

you are using already contains 999 files.

The memory card or USB flash drive you are using does not have enough free space to scan the documents.

No Caller ID

(Not available in Taiwan and some countries)

No Ink Cartridge An ink cartridge is not installed

There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company.

correctly.

Your machine can save to your memory card or USB flash drive only if it contains less than 999 files. Delete unused files and try again.

Press .

Delete unused files from your memory card or USB flash drive to make some free space, and then try again.

If you want to use the Caller ID feature, call your telephone company.

(See Online User’s Guide.)

Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

(See Online User’s Guide.)

Error Message Cause Action

Troubleshooting

(MFC-J5620DW)

No Paper Fed

No Paper Fed [Tray #1]

No Paper Fed [MP Tray]

(MFC-J2720/5720DW)

No Paper Fed

No Paper Fed [Tray #1]

No Paper Fed [Tray #2]

No Paper Fed [MP Tray]

The machine is out of paper, or paper is not correctly loaded in the paper tray.

The paper tray was not fully inserted. Remove the paper tray and reinstall it

The paper was not inserted in the centre position of the manual feed slot or MP Tray.

The Jam Clear Cover is not closed correctly.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Do one of the following:

 Refill the paper tray, and then

press OK on the Touchscreen.

 Remove and reload the paper,

then press OK on the Touchscreen. (See Before loading paper on page 9.)

until it locks into place, and then press OK on the Touchscreen.

Remove the paper and re-insert it in the centre of the manual feed slot, and then press OK on the Touchscreen. (See Loading paper in the manual feed slot on page 20.)

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 60.)

Clean the paper pick-up rollers.

(See Online User’s Guide.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 60.)

If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers.

(See Online User’s Guide.)

Out of Fax Memory The fax memory is full. Do one of the following:

 Clear the data from the memory.

To gain extra memory, you can turn off Memory Receive.

(See Online User’s Guide.)

 Print the faxes that are in the

memory.

(See Online User’s Guide.)

Error Message Cause Action

Out of Memory The machine's memory is full. If a fax-sending or copy operation

is in process:

 Press or Quit or Close and

wait until the other operations that are in process finish, and then try again.

 Press Send Now to send the

pages scanned so far.

 Press Partial Print to copy

the pages scanned so far.

 Clear the data in the memory. To

gain extra memory, you can turn off Memory Receive.

(See Online User’s Guide.)

 Print the faxes that are in the

memory.

(See Online User’s Guide.)

Paper Jam [Front]

Paper Jam [Front,Rear]

Paper Jam [Rear]

(MFC-J5620DW)

Paper Tray not detected

(MFC-J2720/5720DW)

Paper Tray #1 not detected

Paper Tray #2 not detected

Touchscreen Initialisation Failed

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 60.)

If there is a repeat paper jam, try another paper jam operation. (See Additional paper jam clear operations on page 65.)

The paper tray is not completely inserted.

Jammed paper or a foreign object has prevented the paper tray from being inserted properly.

The Touchscreen was pressed before the power on initialization was completed.

Debris may be stuck between the lower part of the Touchscreen and its frame.

Slowly push the paper tray completely into the machine.

Pull the paper tray out of the machine and remove the paper or foreign object. If you cannot find or remove the jammed paper, follow the steps. (See Printer jam or paper jam on page 60.) Slowly push the paper tray completely into the machine.

Make sure that nothing is touching or resting on the Touchscreen, especially when plugging in the machine.

Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.

Error Message Cause Action

Troubleshooting

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

Unable to Scan XX The machine has a mechanical

The machine has a mechanical problem.

—OR—

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

problem.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

You can try additional paper jam clear operations. (See Additional paper jam clear operations on page 65.)

(The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 57.))

Disconnect the machine from the power for several minutes, and then reconnect it.

The machine can be turned off without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 57.)

Unusable Device

Disconnect device from front connector & turn machine off & then on

Unusable Device

Please disconnect USB device.

Wrong Ink Colour An ink cartridge has been installed in

A broken device has been connected to the USB direct interface.

A USB device or USB flash drive that is not supported has been connected to the USB direct interface.

the wrong position.

Unplug the device from the USB

direct interface, and then press

to turn the machine off and then on again.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

Error Message Cause Action

(MFC-J5620DW)

Wrong Paper

Wrong Paper [Tray #1]

Wrong Paper [MP Tray]

(MFC-J2720/5720DW)

Wrong Paper

Wrong Paper [Tray #1]

Wrong Paper [Tray #2]

Wrong Paper [MP Tray]

Wrong Tray Settings The machine’s Paper Size and Tray

The paper size setting does not match the size of paper in the tray.

The paper orientation is incorrect for the paper size.

You did not set the paper guides in the tray to the indicators for the paper size you are using.

Use settings do not match the size of paper in the tray you are using.

1 Check that the paper size you

choose on the Touchscreen matches the size of the paper in the tray.

(See Set Paper Size and Type on page 23.)

2 Make sure you load the paper in

the proper orientation, and set the paper guides to the indicators for your paper size. (See Before loading paper on page 9.)

3 After you have checked the paper

size and the paper orientation, press OK on the Touchscreen.

If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray.

(See Online User’s Guide.)

Follow the instructions on the Touchscreen and try to print again.

Configure the paper size setting for the tray according to the on-screen instructions.

Troubleshooting

Error animations B

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step.

Transferring your faxes or Fax Journal report B

If the Touchscreen displays:

 Unable to Clean XX

 Unable to Initialize XX

 Unable to Print XX

 Unable to Scan XX

We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 57.) (See Transferring faxes to your PC on page 57.)

Transfer the Fax Journal report to see if there are any faxes you must transfer. (See Transferring the Fax Journal report to another fax machine on page 58.)

f Press Data Transfer. g Press Fax Transfer. h Do one of the following:

 If the Touchscreen displays

No Data, there are no faxes in the machine’s memory.

Press Close, and then press .

 Enter the fax number where faxes

will be forwarded.

i Press Fax Start.

Transferring faxes to your PC B

Transfer faxes from your machine’s memory to your PC.

a Press to temporarily interrupt the

error.

b Make sure you have installed

MFL-Pro Suite on your PC, and then turn on PC-FAX Receive on the PC. Do one of the following:

(Windows

Windows

XP, Windows Vista® and

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See How to set your Station ID on page 39.)

a Press to temporarily interrupt the

error.

b Press (Settings).

c Press All Settings. d Swipe up or down or press a or b to

display Service.

e Press Service.

From (Start), select All Programs,

Brother, Brother Utilities, MFC-XXXX, PC-FAX Receive, and select Receive.

(Where XXXX is your model name.)

(Windows

Click (Brother Utilities), and then

click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

c Make sure you have set PC-Fax

NOTE

Receive on the machine. (See Online User’s Guide.) If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen displays a message asking if you want to transfer the faxes to your PC.

d Do one of the following:

Document jam B

Documents can jam in the ADF if they are not inserted or fed correctly, or if they are too long. Follow the steps to clear a document jam.

Document is jammed in the top of the ADF

 To transfer all faxes to your PC,

press Yes. If Fax Preview is set to Off, the Touchscreen displays a

message asking if you also want to turn on the backup print option.

 To exit and leave the faxes in the

machine’s memory, press No.

e Press .

Transferring the Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See How to set your Station ID on page 39.)

a Press to temporarily interrupt the

error.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Remove the jammed document by

pulling it upward.

1 ADF cover

b Press (Settings).

c Press All Settings. d Swipe up or down or press a or b to

display Service.

e Press Service. f Press Data Transfer. g Press Report Transfer. h Enter the fax number where the Fax

Journal report will be forwarded.

i Press Fax Start.

If you cannot remove the jammed paper, open the feed tray (1) and then remove the jammed paper.

Close the feed tray before closing the ADF cover.

Troubleshooting

IMPORTANT

d Close the ADF cover.

e Press .

To avoid document jams, close the ADF cover correctly by pushing it gently in the centre.

Document is jammed inside the ADF B

a Take any paper that is not jammed out

of the ADF.

b Lift the document cover. c Pull the jammed document out to the

right.

Small document is jammed in the ADFB

a Lift the document cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

1 Document Cover

d Close the document cover.

e Press .

1 Document Cover

c Close the document cover.

d Press .

Printer jam or paper jam B

NOTE

Follow these steps to locate and remove the jammed paper if the Touchscreen displays:

Paper Jam [Front] or Paper Jam [Front,Rear]

If the Touchscreen displays Paper Jam [Rear], see page 63.

a Unplug the machine from the electrical

socket.

b If paper is loaded in the MP Tray,

remove the paper.

c (MFC-J5620DW)

Pull Tray #1 (1) completely out of the machine.

d Pull out the jammed paper (1).

e Lift the Jam Clear Flap, and remove the

jammed paper.

(MFC-J2720/5720DW) Pull Tray #1 and then Tray #2 (2) completely out of the machine.

f Make sure you look carefully inside the

machine above and below the Jam Clear Flap for scraps of paper.

Troubleshooting

g (MFC-J5620DW)

Put Tray #1 firmly back in the machine.

(MFC-J2720/5720DW) Put Tray #1 and then Tray #2 firmly back in the machine.

i Slowly pull the jammed paper (1) out of

the machine.

j Move the print head (if necessary) to

reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

h Using both hands, use the finger holds

on each side of the machine to lift the scanner cover (1) into the open position.

IMPORTANT

• If paper is jammed under the print head,

unplug the machine from the power source, and then move the print head to reach the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the centre. Then unplug the machine from the power source and remove the paper.

l Open the MP Tray.

Make sure you look carefully inside for jammed paper. If there is jammed paper, slowly pull it out of the MP Tray. If you cannot remove the jammed paper, lift the cover (1) forward and push the release lever (2) toward the back of the machine. Then remove the paper.

m Close the MP Tray.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

k Gently close the scanner cover using

the finger holds on each side.

Do one of the following:

 If the Touchscreen displays

Paper Jam [Front], go to step r.

n Open the Jam Clear Cover (1) at the

back of the machine.

o Open the inside cover (1).

 If the Touchscreen displays

Paper Jam [Front,Rear], go to step l.

Troubleshooting

p Make sure you look carefully inside for

jammed paper. If paper is jammed slowly pull it out of the machine.

q Close the inside cover and Jam Clear

Cover. Make sure the covers are closed completely.

If the Touchscreen displays Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

b Open the MP Tray.

If the paper is loaded in the MP Tray, remove it.

c Slowly pull the jammed paper out of the

MP Tray. If you cannot remove the jammed paper, lift the cover (1) forward and push the release lever (2) toward the back of the machine. Then remove the paper.

r Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

d Close the MP Tray. e Open the Jam Clear Cover (1) at the

back of the machine.

s Reconnect the power cord.

f Open the inside cover (1).

g Slowly pull the jammed paper out of the

machine.

i Using both hands, use the finger holds

on each side of the machine to lift the scanner cover (1) into the open position.

j Slowly pull the jammed paper (1) out of

the machine.

h Close the inside cover and Jam Clear

Cover. Make sure the covers are closed properly.

k Move the print head (if necessary) to

reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

Troubleshooting

IMPORTANT

NOTE

Additional paper jam clear operationsB

• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the centre. Then unplug the machine from the power source and remove the paper.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

l Gently close the scanner cover using

the finger holds on each side.

a If you experience paper jams repeatedly

(3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine. Press Yes to return to the Home screen.

b Press (Settings).

c Press Maintenance. d Press Remove Paper Scraps. e Follow the instructions on the

Touchscreen to locate and remove the jammed paper.

During the procedure, you must load the Maintenance sheet (included with your machine) in Landscape position in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of A4 or Letter size thicker paper, such as glossy paper.)

Make sure you put the sheet in the manual feed slot. (Not in the MP Tray.)

m Reconnect the power cord.

If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 65.)

Troubleshooting for Wireless LAN setup B

Wireless LAN report B

After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically.

If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

Error code Recommended Solutions

The wireless setting is not activated, change the wireless setting to ON.

TS-01

 If a network cable is connected to your machine, disconnect it and change your

machine’s wireless setting to ON.

Your wireless access point/router cannot be detected. Please try the following:

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

TS-02

TS-04

TS-05

TS-06

TS-07

 Check that your wireless access point/router is not using additional security

settings, such as MAC address filtering.

 Try moving the device closer to your wireless access point/router. After it is

connected to the network, you should be able to move it back to its previous location.

Unsupported authentication/encryption method has been detected on your wireless access point/router.

 Your wireless access point/router is using an authentication/encryption method

that is not supported by the device. Check that you are selecting the correct SSID (network name).

The specified SSID and network key are incorrect.

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

The specified wireless security information is incorrect.

 Check the authentication/encryption method that you are selecting and make sure

you are entering the correct network key.

The machine cannot detect a wireless access point/router that has WPS or AOSS™ enabled.

 If you would like to configure your wireless settings using WPS or AOSS™, you

must set up WPS or AOSS™ on both your machine and the wireless access point/router. Confirm your wireless access point/router supports WPS or AOSS™ and try starting again.

TS-08

Two or more wireless access points with WPS or AOSS™ enabled are detected.

 Try starting again after a few minutes avoid interference from other access points.

Troubleshooting

IMPORTANT

NOTE

If you are having difficulty with your machine B

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

For technical help, contact Brother customer support.

Printing Difficulties

Difficulty Suggestions

The headers or footers appear when the document is displayed on the screen but they do not show up when it is printed.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Online User’s Guide.)

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows Click Colour Settings on the Advanced tab, and make sure you clear Colour Enhancement.

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you clear Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

(See Online User’s Guide.)

)

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 44.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Set Paper Size and Type on page 23.)

(See Online User’s Guide.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Brother

Original cartridges stay usable for up to two years if kept in their original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Brother Original Innobella ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

Make sure you are using one of the recommended types of paper.

(See Online User’s Guide.)

The recommended environment for your machine is between 20 C to 33 C.

White horizontal lines appear in text or graphics.

Check the print quality. (See Checking the print quality on page 44.)

Make sure you are using Brother Original Innobella ink.

Try using the recommended types of paper.

A4, Letter and Executive

A3, Ledger, Legal, Folio, A5, A6, envelopes, Photo (10  15 cm), Photo L (89  127 mm), Photo 2L (13  18 cm) and Index Card (127  203 mm)

(See Online User’s Guide.)

To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

Troubleshooting

Print Quality Difficulties (continued)

Difficulty Suggestions

The machine prints blank pages. Check the print quality. (See Checking the print quality on page 44.)

Make sure you are using Brother Original Innobella ink.

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 45.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Before loading paper on page 9.)

Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Make sure the paper is not too thick or curled.

(See Online User’s Guide.)

Make sure you are using the recommended types of paper.

(See Online User’s Guide.)

Ink is smudged or wet when using glossy photo paper.

Printouts appear dirty or the paper jams when using A3 paper.

Stains appear on the reverse side or at the bottom of the page.

Do not handle the paper until the ink is dry.

Make sure the printing surface is face down in the paper tray.

Make sure you are using Brother Original Innobella ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver.

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Set Paper Size and Type on page 23.)

If you use glossy photo paper, make sure that the paper type setting is correct.

(PC print for Windows

Select Slow Drying Paper in the Basic tab of the printer driver.

(PC print for Macintosh)

Select Print Settings from the drop-down list and then check Slow Drying Paper of the printer driver.

(Copy)

Adjust the copy density to make copies lighter.

(See Online User’s Guide.)

Make sure the printer platen is not dirty with ink.

(See Online User’s Guide.)

Make sure you are using Brother Original Innobella ink.

Make sure you are using the paper support flap. (See Before loading paper on page 9.)

Make sure the paper feed rollers are not dirty with ink.

)

The machine prints dense lines on the page.

(See Online User’s Guide.)

(Windows Select Reverse Order in the Basic tab of the printer driver.

)

Print Quality Difficulties (continued)

Difficulty Suggestions

The printouts are wrinkled.

(Windows In the printer driver Advanced tab, click Colour Settings and clear Bi-Directional Printing.

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and clear Bi-Directional Printing.

Make sure you are using Brother Original Innobella ink.

)

Paper Handling Difficulties

Difficulties Suggestions

Photo paper does not feed correctly.

Machine feeds multiple pages. Do the following:

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

(See Before loading paper on page 9.)

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 60.)

Make sure the Base Pad in the paper tray is not dirty.

(See Online User’s Guide.)

There is a paper jam. Remove the jammed paper by following the steps. (See Printer jam or paper jam

on page 60.) Make sure the paper guides are set to the correct paper size. Do not extend the paper tray when you load A5 or smaller size paper.

Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 65.)

Troubleshooting

Printing Received Faxes

Difficulty Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Left and right margins are cut off or a single page is printed on two pages.

This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the telephone line. Ask the other party to re-send the fax.

problem is with the sending machine. Try receiving from another fax machine.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using.

(See Set Paper Size and Type on page 23.)

Turn on Auto Reduction.

(See Online User’s Guide.)

Telephone Line or Connections

Difficulty Suggestions

Dialling does not work. (No dial tone)

The machine does not answer when called.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine.

(Not available in New Zealand) Change the Tone/Pulse setting. (See Online User’s Guide.)

(Not available in South Africa) Send a manual fax by pressing Hook and dialling the number. Wait to hear fax-receiving tones before pressing Fax Start.

(For South Africa) If an external phone is connected to the machine, send a manual fax by lifting the handset of the external telephone and dialling the number using the external telephone. Wait to hear the fax receiving tones before sending fax.

If there is no dial tone, connect a known-working telephone and telephone line cord to the socket. Then lift the external telephone's handset and listen for a dial tone. If there is still no dial tone, ask your telephone company to check the line and/or wall socket.

Make sure the machine is in the correct Receive Mode for your setup. (See Choose the Receive Mode on page 40.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax. (Not available in South Africa)

Make sure your machine has a dial tone by pressing Hook in Fax mode. If you hear static or interference on your fax line, call your local telephone provider.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine. If you subscribe to DSL or VoIP services, contact your service provider for connection instructions.

If you have problems due to possible interference on the telephone line, you can change the compatibility setting. (See Telephone Line Interference or VoIP System on page 77.)

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See Choose the Receive Mode on page 40.)

If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, select Fax Only mode.

If your Brother machine shares a line with an external answering machine, select External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine.

If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer incoming faxes, select Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the Ring Delay setting:

 If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay

to 1 ring. (See Ring Delay on page 42.)

 If the Receive Mode is set to External TAD, reduce the number of rings

programmed on your answering machine to 2.

 If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.

Have someone send you a test fax:

 If you received the test fax successfully, your machine is operating correctly.

Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

 If you were not able to receive the fax, then another device or subscriber

service may be interfering with your fax reception or there may be a problem with your fax line.

Receiving Faxes (continued)

Difficulty Suggestions

Cannot receive a fax.

(continued)

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly.

(See Online User’s Guide.)

1 Connect the external TAD correctly. (See Online User’s Guide.)

2 Set your answering machine to answer in one or two rings.

3 Record the outgoing message on your answering machine.

 Record five seconds of silence at the beginning of your outgoing

message.

 Limit your speaking to 20 seconds.

 End your outgoing message with your Remote Activation Code for people

sending manual faxes. For example: “After the beep, leave a message or press l 51 (l 91 for New Zealand) and Start to send a fax.”

4 Set your answering machine to answer calls.

Troubleshooting

5 Set your Brother machine’s Receive Mode to External TAD. (See Choose

the Receive Mode on page 40.)

Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone.

(See Online User’s Guide.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.)

(For South Africa) If you connect your machine to a PBX or ISDN line, set the menu setting of Telephone Line Type to your telephone line type. (See Online User’s Guide.)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall socket and the LINE socket inside the machine.

Print the Transmission Verification Report and check for an error.

(See Online User’s Guide.)

Ask the other party to check that the receiving machine has paper.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is poor, clean the scanner. (See Cleaning the scanner glass on page 43.)

Sending Faxes (continued)

Difficulty Suggestions

Transmission Verification Report says RESULT:ERROR.

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory.

To gain extra memory, you can turn off Memory Receive, print fax messages from the machine’s memory or cancel a Delayed Fax or Polling Job. (See Online User’s Guide.)

If the problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the machine's Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.)

(For South Africa) If you connect your machine to PBX or ISDN, set the menu setting of Telephone Line Type to your telephone line type. (See Online User’s Guide.)

on the glass strip. Clean the glass strip. (See Cleaning the scanner glass on page 43.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a CNG Tone.

If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax-receiving tones. Deactivate the machine by pressing .

Try avoiding this problem by turning Fax Detect to Off.

(See Online User’s Guide.)

Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote

Activation Code (the factory default is l 51 (l 91 for New Zealand)). If you answered on an external telephone, press Fax Start, and then press Receive to receive the fax. When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an

answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend using a separate telephone line with no custom features.

Copying Difficulties

Difficulty Suggestions

Vertical black lines or streaks appear in copies.

Black marks or spots appear in copies.

Poor copy results when using the ADF.

Fit to Page does not work correctly. Make sure your source document is not skewed.

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. (See Cleaning the scanner glass on page 43.)

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner glass on page 43.)

Try using the scanner glass. (See Using the scanner glass on page 26.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

Poor scanning results when using the ADF.

 Vertical black lines appear in

the scanned data.

Clean the white bar and the glass strip underneath it. (See Cleaning the scanner glass on page 43.)

Try using the scanner glass. (See Using the scanner glass on page 26.)

Troubleshooting

PhotoCapture Center Difficulties

Difficulty Suggestions

Removable Disk does not work correctly.

Part of my photo is missing when printed.

1 Take out the memory card or USB flash drive and put it back in again.

2 If you have tried “Eject” from within Windows

USB flash drive before you continue.

3 If an error message appears when you try to eject the memory card or USB

flash drive, it means the card is being accessed. Wait a while, and then try again.

4 If all of the above do not work, turn off your PC and machine, and then turn

them on again.

Make sure that Borderless printing and Cropping are turned off.

(See Online User’s Guide.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

, take out the memory card or

)

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.

Print a Network Configuration Report (see Online User’s Guide) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If you are using a wireless connection or are having network problems, see Online User’s Guide.

The network scanning feature does not work.

The network PC-Fax Receive feature does not work.

The Brother software cannot be installed.

Cannot connect to wireless network.

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. Add port 54925 for Network scanning.

(See Online User’s Guide.)

(Windows

It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. Add port 54926 for Network PC-FAX Rx.

(See Online User’s Guide.)

(Windows

Allow network access to the following programs if your security software displays an alert message during MFL-Pro Suite installation.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Investigate the problem using the WLAN Report.

Press , All Settings, and then swipe up or down or press a or b to

)

display Print Reports. Press Print Reports. Swipe up or down or press a or b to display WLAN Report, and then press WLAN Report.

(See Online User’s Guide.)

Troubleshooting

NOTE

Dial Tone detection B

When sending a fax, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

d Press Initial Setup. e Swipe up or down or press a or b to

display Dial Tone.

f Press Dial Tone.

d Press Initial Setup. e Swipe up or down or press a or b to

display Compatibility.

f Press Compatibility. g Press High, Normal or

Basic(for VoIP).

 Basic(for VoIP) reduces the

modem speed to 9,600 bps and turns off colour fax receiving and Error Correction Mode (ECM), except for colour fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed.

To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).

 Normal sets the modem speed at

14,400 bps.

 High increases the modem speed to

33,600 bps. (factory default)

g Press Detection or No Detection.

h Press .

Telephone Line Interference or VoIP System B

If you are having problems sending or receiving a fax due to possible interference on the telephone line, or if you are using a VoIP system, we recommend that you change the modem speed to minimize errors in fax operations.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

h Press .

• VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional phone line.

• Brother does not recommend the use of a VoIP line. VoIP limitations in general can cause some functions of the fax machine not to work correctly.

Machine Information B

Checking the serial number B

Reset operations overview B

The following reset operations are available:

1 Machine Reset

You can see the machine’s serial number on the Touchscreen.

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Machine Info.

d Press Machine Info. e Press Serial No.

Your machine’s serial number will appear on the Touchscreen.

f Press .

Checking the firmware version B

You can see the machine’s firmware version on the Touchscreen.

You can reset all the machine’s settings that you have changed, such as the date

and time, telephone line type Delay.

For South Africa.

2 Network

You can reset the print server back to its default factory settings, such as the password and IP address information.

3 Address Book & Fax

Address Book & Fax resets the following settings:

 Address Book

(Address Book and Setup Groups)

 Programmed fax jobs in the memory

(Polled Transmit, Delayed Fax and Delayed Batch Transmission)

 Station ID

(Name and Number)

 Remote Fax Options

and Ring

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Machine Info.

d Press Machine Info. e Press Firmware Version. f Press Main Version.

Your machine’s firmware version will appear on the Touchscreen.

g Press .

(Fax Forwarding)

 Report settings

(Transmission Verification Report, Address Book and Fax Journal)

 History

(Caller ID history

Not available in Taiwan and some countries.

 Faxes in memory

4 All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

and Outgoing Call)

NOTE

Unplug the interface cable before you choose Network or All Settings.

How to reset the machine B

a Press (Settings).

b Press All Settings. c Swipe up or down or press a or b to

display Initial Setup.

d Press Initial Setup. e Swipe up or down or press a or b to

display Reset.

Troubleshooting

f Press Reset. g Press the option you want to reset. h Press Yes to confirm. i Press Yes for two seconds to reboot the

machine.

Index

Address Book

setting up ADF (automatic document feeder) Automatic

fax receive

..............................................38

........... 25

.............................................40

Cleaning

scanner Control panel overview ControlCenter

See Online User’s Guide. Copy

paper size

paper type

using scanner glass Custom telephone features on a single line

...........................................................74

................................................. 43

..............................2

.............................................30

..............................26

Fax, from PC

See Online User’s Guide.

Fax, stand-alone

receiving

difficulties F/T Ring Time, setting Ring Delay, setting telephone line interference or VoIP system

sending

difficulties telephone line interference or VoIP system

Fax/Tel mode

Ring Delay

............................................... 40

.................................... 71, 72

....................... 42

............................ 42

............................................... 77

................................................. 36

.......................................... 73

............................................... 77

............................................ 42

Jams

document paper

.............................................. 58

.................................................... 60

Dialling

a pause Document

................................................. 38

........................................... 25, 27

Envelopes ..................................... 9, 18, 20

Error messages on Touchscreen

............. 47

LCD (Liquid Crystal Display) ..................... 2

Manual

receive Manual feed slot Multi-purpose tray

.................................................. 40

...................................... 20

.................................... 18

Network

Printing

See Online User’s Guide.

Scanning

See Online User’s Guide.

Paper

Check Paper setting loading size of document type

PhotoCapture Center

from PC

Preview photos

difficulties paper jams

Printing

See Online User’s Guide.

............................................. 9, 14

.......................................................23

See Online User’s Guide.

..............................................67

............................................60

............................. 24

...................................25

.....................................33

Receive Mode

External TAD Fax Only Fax/Tel Manual

Ring Delay, setting

.................................................. 40

........................................40

...............................................40

..................................................40

...................................42

Scanning

See Online User’s Guide.

Serial Number

how to find .............. See inside front cover

Supplies

...................................................83

TAD (telephone answering device), external

Receive Mode

Telephone line

difficulties

interference or VoIP system Text, entering Transferring your faxes or Fax Journal report Tray Select Troubleshooting

document jam

error and maintenance messages on

Touchscreen

if you are having difficulty

paper jam

wireless LAN setup

.................................................... 40

...................................... 40

............................................. 71

................. 77

............................................ 8

................................... 57

.............................................. 30

....................................... 58

........................................ 47

copying document jam incoming calls Network paper handling PhotoCapture Center print quality printing printing received faxes receiving faxes scanning software telephone line or connections

.............................................. 75

.................................... 58

.................................... 74

............................................. 76

.................................. 70

........................ 75

........................................ 68

.............................................. 67

...................... 71

.................................. 72

............................................ 75

............................................. 75

........... 71

............................................. 60

Wireless LAN report

.......................... 66

Wireless Network

See Quick Setup Guide and Online User’s

Guide.

For Australia Only:

Support – For technical support of your Brother Product other than what you can resolve through

the User's Guide, please visit our Web Site or Solutions Web Site (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.

Alternatively, please contact the Product Support Centre for any customer care/technical support enquiry.

To contact Brother International (Aust) Pty Ltd for support on a Brother product please see the details listed below:

Product Support Centre:

Australia

Brother International (Aust) Pty Ltd

Phone: 02 8875 6000

Fax: 02 9870 7223

Solutions Site:

http://support.brother.com

Web Site: www.brother.com.au

Email: To submit an e-mail enquiry, visit www.brother.com.au go to

Service and Support area and follow the prompts.

Our Technical Support Consultants are available 5 days a week by phone during the hours of

8.30am to 5.00pm (EST/EDST) Monday to Friday.

For New Zealand Only:

To contact Brother International (NZ) Limited for support with a Brother product please use the following methods.

Phone:

Premium End User Assistance

0900 552 152

Auto Attendant Self Help

Brother Recycle Assistance 0800 632 467

Fax Assistance 0800 837 822

Email Assistance Please visit www.brother.co.nz

Web Assistance Please visit www.brother.co.nz

0800 652 152

and submit a helpdesk enquiry from

Online Help.

under Online Help for Frequently Asked Questions, Driver downloads, Warranty information and Service Centres.

Our Technical Support Consultants are available 7 days a week by phone during the hours of

8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www.brother.co.nz

under Online Help.

Supplies

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges

that are separate from the print head assembly.

Service Life of Ink Cartridge

Replacement Supplies

Super High Yield Black LC239XLBK LC679XLBK LC669XLBK

Super High Yield Yellow LC235XLY LC675XLY LC665XLY

Super High Yield Cyan LC235XLC LC675XLC LC665XLC

Super High Yield Magenta LC235XLM LC675XLM LC665XLM

Black - Approximately 2,400 pages

Yellow, Cyan and Magenta - Approximately 1,200 pages

The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges (65%). With all following ink cartridges you can print the specified number of pages.

(For Australia and other Oceania countries)

(For Middle East, Africa, Pakistan, Bangladesh, Nepal and Afghanistan)

(For other countries)

High Yield Black LC233BK LC673BK LC663BK

High Yield Yellow LC233Y LC673Y LC663Y

High Yield Cyan LC233C LC673C LC663C

High Yield Magenta LC233M LC673M LC663M

Black, Yellow, Cyan and Magenta - Approximately 550 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 24711.

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield.

What is Innobella?

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

If you’re using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch.

Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter

Visit us on the World Wide Web

http://www.brother.com

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

www.brotherearth.com

Brother MFC-J5720DW, MFC-J2720 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Web Connect / Brother Apps

High capacity versatile paper handling

Mobile Connect

Add Shortcuts

User's Guides and where to find them

If you have questions or problems, please take a look at your model’s FAQs.

Table of Contents

General information 1

How to use the documentation

Symbols and conventions 1

Control panel overview 1

3.7"(93.4 mm) Touchscreen LCD 1

Entering Text 1

Inserting spaces 1

Making corrections 1

Loading paper 2

Before loading paper 2

Loading paper in the paper tray #1

Loading paper in paper tray #2 (MFC-J2720/J5720DW)

Loading paper in the multi-purpose tray (MP Tray)

Loading paper in the manual feed slot

Paper settings 2

Set Paper Size and Type 2

Check Paper setting 2

Recommended print media 2

Handling and using print media 2

Loading documents 3

How to load documents

Using the ADF 3

How to load documents 3

Document Sizes and Weights 3

Using the scanner glass 3

Document Sizes Supported 3

How to load documents 3

Printing from a computer 4

How to print a document

Copying 5

How to copy 5

Stop copying 5

Copy options overview5

Paper Type 5

display Paper Size.

Tray Select 5

Scanning to a computer 6

Before scanning 6

PhotoCapture Center operations (PHOTO mode)

How to print images 7

View Photos.

PhotoCapture Center print settings overview

Telephone services overview

Voicemail 8

Distinctive Ring (For some countries) 8

Connecting an external telephone answering device (TAD) 8

External and extension telephones 8

FaxAbility (For New Zealand) 8

Sending a fax 9

How to send a fax 9

Stop faxing 9

How to store numbers 9

Storing a pause 9

Storing Address Book numbers 9

Receiving a fax 10

Receive Modes 10

Choose the Receive Mode 10

Using Receive Modes 10

Fax Only mode will automatically answer every call as a fax call.

Fax/Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

Manual 10

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

Receive Mode settings 10

Ring Delay 10

F/T Ring Time (Fax/Tel mode only) 10

How to clean and check the machine

Cleaning the scanner glass A

Checking the print quality A

Checking the print alignment A