Brother MFC 7860DW User Manual

BASIC USER’S GUIDE

MFC-7360N MFC-7365DN MFC-7460DN MFC-7860DW

Not all models are available in all countries.

Version C

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-7360N, MFC-7365DN, MFC-7460DN

and MFC-7860DW

(Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

You can check here for Brother driver updates. To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Toner Cartridge

TN-420 (Approx. 1,200 pages)

TN-450 (Approx. 2,600 pages)

Drum Unit

DR-420 (Approx. 12,000 pages) Telephone Line Cord LG3077001 Basic User’s Guide LEJ369001 (English for USA and Canada)

LX5016002 (French for Canada) Quick Setup Guide (MFC-7360N, MFC-7365DN and MFC-7460DN) LEJ375001

(English for USA and Canada)

(MFC-7860DW) LX5688001 (English for USA and Canada)

(MFC-7360N and MFC-7460DN) LX5112002 (French for Canada)

(MFC-7860DW) LX5688002 (French for Canada)

123

124

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Standard toner cartridge

High capacity toner cartridge

1 page per job.

Drum life is approximate and may vary by type of use.

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

Brother® One-Year Limited Warranty and Replacement Service

(USA Only)

Who is covered:



This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as Purchaser consumables and accessories (collectively referred to in this warranty as



If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product by someone other than Brother), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:



This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery, refill ribbons, therma PLUS paper and thermal paper.



Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.



This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:



Machines: one year from the original purchase date.



Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

”

) of the accompanying product,

“

Original

“

this Product”).

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from use

of non Brother Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Waste Ink Absorber, Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service Center Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion. Brother reserves the right to supply a

within the applicable warranty period.

if you first reported the problem to Brother

-brand parts and

You are

Brother® One-Year Limited Warranty and Replacement Service

(USA Only)

refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother's Express Exchange Service Brother will send to you a replacement Machine shipped for receipt within two business days, with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your original Product has expired or has not been

sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother.

your original Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.



This Limited Warranty is the only warranty that Brother is giving for this Product. It is the

final expression and the exclusive and only statement of Brother's obligations to you. It

replaces all other agreements and understandings that you may have with Brother or its representatives.



This warranty gives you certain rights and you may also have other rights that may vary from state to state.



This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important:

original packing materials, in the event that you ship this Product.

We recommend that you keep all

Retain

BROTHER MULTIFUNCTION CENTER® / FAX MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.

This limited Warranty does not include cleaning, consumables (including, without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country.

The use of supplies or consumable items that are non-Brother products may void your warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped freight prepaid by the enduser/purchaser to a “Brother” Authorized Service Centre, together with your Canadian Proof of Purchase in the form of a Sales Receipt.

When shipping or transporting your MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures.

For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser MFC/Fax machine and will void the Warranty.

For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and replace them with the original protective parts. If original protective parts are not available, leave ink cartridges installed. Please avoid shipping the unit without original protective parts or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax machine without the ink cartridges or the protective parts will void your warranty.

Improper packaging may cause severe damage to the machine during shipping and will void the warranty. BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT

LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

877-BROTHER.

vii

User’s Guides and where do I find it?

Which manual? What’s in it? Where is it?

Safety and Legal Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy and Scan

operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide

Software User’s Guide

Network Glossary This Guide provides basic information about

Network User’s Guide

Learn more advanced operations: Fax, Copy, security features, printing reports, and performing routine maintenance.

Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility.

advanced network features of Brother machines along with explanations about general networking and common terms.

This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Printed / In the Box

PDF file / Documentation CD-ROM / In the Box

viii

(BASIC USER'S GUIDE)

1 General information 1

Using the documentation....................................................................................... 1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User's Guide, Software User's Guide and

Network User's Guide......................................................................................... 2

Viewing Documentation................................................................................... 2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 5

Control panel overview ..........................................................................................6

2 Loading paper 9

Loading paper and print media.............................................................................. 9

Loading paper in the standard paper tray........................................................ 9

Loading paper in the manual feed slot ..........................................................11

Unscannable and unprintable areas.............................................................. 16

Paper settings...................................................................................................... 17

Paper Type....................................................................................................17

Paper Size.....................................................................................................17

Acceptable paper and other print media..............................................................17

Recommended paper and print media .......................................................... 17

Type and size of paper .................................................................................. 18

Handling and using special paper .................................................................19

)................................................................ 4

3 Loading documents 22

How to load documents .......................................................................................22

Using the automatic document feeder (ADF) ................................................22

Using the scanner glass ................................................................................23

4 Sending a fax 25

How to send a fax ................................................................................................25

Faxing A4 size documents from the scanner glass ....................................... 26

Canceling a fax in progress ...........................................................................26

Transmission verification report.....................................................................26

5 Receiving a fax 27

Receive modes ....................................................................................................27

Choose the correct Receive Mode ................................................................27

Using receive modes ...........................................................................................29

Fax Only ........................................................................................................29

Fax/Tel...........................................................................................................29

Manual...........................................................................................................29

External TAD .................................................................................................29

Receive Mode settings ........................................................................................30

Ring Delay .....................................................................................................30

F/T Ring Time (Fax/Tel mode only)...............................................................30

Easy Receive.................................................................................................31

6 Telephone services and external devices 32

Telephone line services .......................................................................................32

Voice Mail ......................................................................................................32

Distinctive Ring..............................................................................................32

Connecting an external TAD (telephone answering device)................................35

Connections...................................................................................................35

Recording an outgoing message (OGM).......................................................36

Multi-line connections (PBX) .........................................................................36

External and extension telephones......................................................................36

Connecting an external or extension telephone ............................................36

Using external and extension telephones ..................................................... 37

Using a non-Brother cordless external handset ............................................37

Using Remote Codes ....................................................................................38

7 Dialing and storing numbers 39

How to dial ...........................................................................................................39

Manual dialing ...............................................................................................39

One touch dialing...........................................................................................39

Speed Dialing ................................................................................................39

Search ........................................................................................................... 40

Fax redial.......................................................................................................40

Storing numbers ..................................................................................................40

One Touch and Speed Dial Options..............................................................41

Storing a pause .............................................................................................42

Storing One Touch Dial numbers ..................................................................42

Storing Speed Dial numbers..........................................................................44

Changing One Touch and Speed Dial numbers............................................46

Deleting One Touch and Speed Dial numbers ..............................................47

8 Making copies 48

How to copy .........................................................................................................48

Stop copying.................................................................................................. 48

Copy settings.................................................................................................48

9 How to print from a computer 49

Printing a document.............................................................................................49

10 How to scan to a computer 50

Scanning a document as PDF file using ControlCenter4 (Windows®) ................ 50

Changing the SCAN key settings ........................................................................53

Before scanning............................................................................................. 53

SCAN key settings......................................................................................... 53

Scanning using the SCAN key ...................................................................... 55

A Routine maintenance 56

Replacing the consumable items......................................................................... 56

Replacing the toner cartridge ........................................................................57

Cleaning the corona wire...............................................................................62

Replacing the drum unit.................................................................................63

B Troubleshooting 68

Error and maintenance messages....................................................................... 68

Transferring your faxes or Fax Journal report ...............................................73

Document Jams................................................................................................... 74

Document is jammed in the top of the ADF unit ............................................ 74

Document is jammed under the document cover .......................................... 74

Removing small documents jammed in the ADF...........................................75

Document is jammed at the output tray......................................................... 75

Paper Jams.......................................................................................................... 76

Paper is jammed in the standard paper tray.................................................. 76

Paper is jammed at the back of the machine ................................................ 77

Paper is jammed inside the machine............................................................. 79

Paper is jammed in the Duplex Tray (MFC-7365DN, MFC-7460DN and

MFC-7860DW) .......................................................................................... 84

If you are having difficulty with your machine ...................................................... 86

Setting Dial Tone detection ........................................................................... 95

Telephone line interference........................................................................... 95

Improving the print quality....................................................................................96

Machine Information ..........................................................................................106

Checking the Serial Number........................................................................106

Reset functions..................................................................................................106

How to reset the machine............................................................................ 107

C Menu and features 108

On-screen programming....................................................................................108

Menu table................................................................................................... 108

How to access the menu mode ................................................................... 108

Menu table.........................................................................................................109

Entering text ...................................................................................................... 126

D Specifications 128

General ..............................................................................................................128

Document Size ..................................................................................................130

Print media.........................................................................................................131

Fax.....................................................................................................................132

Copy ..................................................................................................................133

Scanner .............................................................................................................134

Printer ................................................................................................................135

Interfaces ...........................................................................................................136

Computer requirements ....................................................................................137

Consumable items ............................................................................................. 139

Network (LAN) ...................................................................................................140

E Index 141

xii

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General Setup

Memory Storage

Volume settings

Automatic daylight savings time

Ecology features

Toner Settings

LCD Contrast

Dial Prefix

Mode Timer

2 Security features

Security

3 Sending a fax

Additional sending options

Additional sending operations

Polling overview

4 Receiving a fax

5 Dialing and storing numbers

Telephone line services

Additional dialing operations

Additional ways to store numbers

6 Printing reports

Fax reports

Reports

7 Making copies

Copy settings

Duplex Copying (1-sided to 2-sided) (For MFC-7365DN, MFC-7460DN and MFC-7860DW)

A Routine maintenance

Cleaning the machine

Checking the machine

Packing and shipping the machine

Remote Fax Options

Additional receiving operations

Polling overview

B Glossary

C Index

xiii

xiv

General information 1

WARNING

CAUTION

IMPORTANT

Using the documentation 1

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software

User's Guide, Network Glossary, and Network User's Guide that are on the

Documentation CD-ROM.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive. For Windows to step c.

users, go

c Click your country.

d Point to your language, point to View

Guide, and then click the guide you

want to read.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

Note

• (Windows® users only) Your Web browser

Note

may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

General information

Presto! PageManager User’s Guide

(Macintosh)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg/

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup, please see the Network User's Guide.

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™12SE application.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To visit our Web site for genuine Brother

supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother

CreativeCenter. To return to the main page, click Back. Or, if you have finished, click Exit.

), click

)

 To access our Web site

(http://www.brother.com/ Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

) click Brother

) for

), click

Accessing Brother

General information

Support (Macintosh) 1

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

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Chapter 1

364 5

Control panel overview 1

MFC-7365DN, MFC-7460DN and MFC-7860DW have the same keys.

MFC-7360N

General information

910

Chapter 1

1 One Touch keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

Lets you access One Touch numbers 5 to 8 when held down.

2 FAX keys:

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (pseudo double-rings).

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialing a number manually.

Resolution

Sets the resolution when sending a fax.

3 COPY keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies. Duplex

(For MFC-7365DN, MFC-7460DN and MFC-7860DW)

You can choose Duplex to copy on both sides of the paper.

4 PRINT keys:

Secure

(For MFC-7365DN, MFC-7460DN and MFC-7860DW)

You can print data saved in the memory when you enter your four-digit password. (For details about using the Secure key, see the Software User's Guide.)

When using Secure Function Lock, you can switch restricted users by holding down

Secure

you press

. (See Secure Function Lock

2.0 in Chapter 2 of the Advanced User's Guide.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

5LCD

Displays messages to help you set up and use your machine.

Shift

(MFC-7860DW)

In FAX mode and SCAN mode a four level

indicator shows the current wireless signal

strength if you are using a wireless connection.

0Max

6 Mode keys:

FAX

Puts the machine in Fax mode.

SCAN

Puts the machine in Scan mode.

COPY

Puts the machine in Copy mode.

7 Menu keys:

Clear

Deletes entered data or lets you cancel the

current setting.

Lets you access the Menu to program your

settings in this machine.

Lets you store your settings in the machine.

Volume keys:

d or c

Press to scroll backwards or forwards through

menu selections. Press to change the volume

when in fax or standby mode.

a or b

Press to scroll through the menus and options.

Address Book

Let you access speed dial numbers directly.

8Dialpad

Use these keys to dial telephone and fax

numbers and as a keyboard for entering

information into the machine.

(Canada only) The # key temporarily switches

the dialing mode from Pulse to Tone during a

telephone call.

9Start

Lets you start sending faxes or making copies.

10 Stop/Exit

Stops an operation or exits from a menu.

Loading paper 2

Loading paper and print media 2

The machine can feed paper from the standard paper tray or manual feed slot.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper with guide. (For recommended paper to use, see Paper capacity of the paper trays on page 18.)

Printing on plain paper, thin paper or recycled paper from the standard paper tray

a Pull the paper tray completely out of the

machine.

Chapter 2

Note

b While pressing the green paper-guide

release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

For Legal or Folio size paper, press the

release button in the bottom of the paper

tray and then pull out the back of the paper

tray. (Legal or Folio size paper is not

available in some regions.)

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1). Overfilling the paper tray will cause

paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed properly.

Loading paper

Note

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper or recycled paper from the manual feed slot

a Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

f Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray.

Chapter 2

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.

Printing on thick paper, bond paper,

Note

labels and envelopes

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Remove each printed sheet or envelope immediately to prevent a paper jam.

a Open the back cover (back output tray).

Loading paper

<For envelopes only> Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.

b Open the manual feed slot cover.

Chapter 2

Note

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

• To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration.

+ 132 hidden pages