Brother MFC-7470D User Manual

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BASIC USER’S GUIDE

MFC-7360 MFC-7360N MFC-7362N MFC-7460DN MFC-7470D MFC-7860DW

Not all models are available in all countries.

Version C

ARL/ASA/NZ

If you need to call Customer Service

Please complete the following information for future reference:

Model Number:

MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN / MFC-7470D / MFC-7860DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User’s Guides and where do I find it?

Which manual? What’s in it? Where is it?

Safety and Legal Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy and Scan

operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide

Software User’s Guide

Network Glossary This Guide provides basic information about

Network User’s Guide

Learn more advanced operations: Fax, Copy, security features, printing reports, and performing routine maintenance.

Follow these instructions for Printing, Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility.

advanced network features of Brother machines along with explanations about general networking and common terms.

This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Printed / In the Box

PDF file / Documentation CD-ROM / In the Box

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation....................................................................................... 1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User's Guide, Software User's Guide

and Network User's Guide..................................................................................2

Viewing Documentation................................................................................... 2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 5

Control panel overview ..........................................................................................6

Volume settings ..................................................................................................... 9

Ring volume..................................................................................................... 9

Beeper volume ................................................................................................9

Speaker volume............................................................................................... 9

2 Loading paper 10

Loading paper and print media............................................................................ 10

Loading paper in the standard paper tray...................................................... 10

Loading paper in the manual feed slot ..........................................................12

Unscannable and unprintable areas.............................................................. 17

Paper settings...................................................................................................... 18

Paper Type....................................................................................................18

Paper Size.....................................................................................................18

Acceptable paper and other print media..............................................................18

Type and size of paper .................................................................................. 19

Handling and using special paper .................................................................20

)................................................................ 4

3 Loading documents 23

How to load documents .......................................................................................23

Using the automatic document feeder (ADF) ................................................23

Using the scanner glass (Flatbed)................................................................. 24

4 Sending a fax 26

How to send a fax ................................................................................................26

Faxing Letter size documents from the scanner glass ..................................27

Cancelling a fax in progress ..........................................................................27

Transmission verification report.....................................................................27

5 Receiving a fax 28

Receive modes ....................................................................................................28

Choosing the receive mode...........................................................................28

Using receive modes ...........................................................................................29

Fax Only ........................................................................................................29

Fax/Tel...........................................................................................................29

Manual...........................................................................................................29

External TAD .................................................................................................29

Receive Mode settings ........................................................................................30

Ring Delay .....................................................................................................30

F/T Ring Time (Fax/Tel mode only)...............................................................30

Fax Detect .....................................................................................................31

6 Telephone and external devices 32

Voice operations (MFC-7470D only) ...................................................................32

Making a telephone call.................................................................................32

Hold ...............................................................................................................32

Telephone line services .......................................................................................32

Do you have Voice Mail?............................................................................... 32

Telephone Service for Australia...........................................................................33

Distinctive Ring..............................................................................................33

Telephone Service for New Zealand .................................................................. 34

FaxAbility .......................................................................................................34

Telephone Service for Some Countries...............................................................36

Distinctive Ringing (For Singapore and Hong Kong)..................................... 36

Connecting an external TAD................................................................................37

Connections...................................................................................................37

Recording an outgoing message (OGM).......................................................38

Multi-line connections (PABX) ....................................................................... 38

External and extension telephones......................................................................39

Connecting an external or extension telephone ............................................39

Operation from external or extension telephones..........................................39

For Fax/Tel mode only...................................................................................39

Using a non-Brother cordless external handset ............................................40

Using Remote Codes ....................................................................................40

iii

7 Dialling and storing numbers 42

How to dial...........................................................................................................42

Manual dialling............................................................................................... 42

One touch Dialling ......................................................................................... 42

Speed Dialling ...............................................................................................42

Search ...........................................................................................................43

Fax redial....................................................................................................... 43

Storing numbers .................................................................................................. 43

One Touch and Speed Dial Options.............................................................. 44

Storing a pause ............................................................................................. 45

Storing One Touch Dial numbers .................................................................. 45

Storing Speed Dial numbers..........................................................................47

Changing One Touch and Speed Dial numbers............................................ 49

Deleting One Touch and Speed Dial numbers ..............................................50

Tone or Pulse (not available in New Zealand)............................................... 51

8 Making copies 52

How to copy......................................................................................................... 52

Stop copying.................................................................................................. 52

Copy settings................................................................................................. 52

9 How to print from a computer 53

Printing a document.............................................................................................53

10 How to scan to a computer 54

Scanning a document as PDF file using ControlCenter4 (Windows®) ................ 54

Changing the SCAN key settings ........................................................................57

Before scanning............................................................................................. 57

SCAN key settings......................................................................................... 57

Scanning using the SCAN key ...................................................................... 59

A Routine maintenance 60

Replacing the consumable items......................................................................... 60

Replacing the toner cartridge ........................................................................61

Replacing the drum unit.................................................................................66

Cleaning the machine..........................................................................................70

Cleaning the outside of the machine ............................................................. 70

Cleaning the scanner glass ...........................................................................71

Cleaning the corona wire...............................................................................72

Cleaning the drum unit .................................................................................. 74

Cleaning the paper pick-up rollers................................................................. 79

B Troubleshooting 81

Error and maintenance messages....................................................................... 81

Transferring your faxes or Fax Journal report ...............................................87

Document Jams................................................................................................... 88

Document is jammed in the top of the ADF unit ............................................88

Document is jammed under the document cover ..........................................88

Removing small documents jammed in the ADF...........................................89

Document is jammed at the output tray.........................................................89

Paper Jams..........................................................................................................90

Paper is jammed in the standard paper tray..................................................90

Paper is jammed at the back of the machine ................................................91

Paper is jammed inside the machine.............................................................93

Paper is jammed in the Duplex Tray (MFC-7460DN / MFC-7470D /

MFC-7860DW) .......................................................................................... 98

If you are having difficulty with your machine ....................................................100

Setting Dial Tone detection ......................................................................... 109

Telephone line interference .........................................................................109

Improving the print quality..................................................................................110

Machine Information ..........................................................................................120

Checking the Serial Number........................................................................120

Reset functions ..................................................................................................120

How to reset the machine............................................................................121

C Menu and features 122

On-screen programming....................................................................................122

Menu table................................................................................................... 122

How to access the menu mode ...................................................................122

Menu table .........................................................................................................123

Entering text.......................................................................................................140

D Specifications 142

General ..............................................................................................................142

Document Size ..................................................................................................145

Print media.........................................................................................................146

Fax.....................................................................................................................147

Copy ..................................................................................................................148

Scanner .............................................................................................................149

Printer ................................................................................................................150

Interfaces ...........................................................................................................151

Computer requirements ....................................................................................152

Consumable items ............................................................................................. 154

Network (LAN) (Network models only) ..............................................................155

E Index 156

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General Setup

Memory Storage Set Daylight Saving Time Ecology features Toner Settings LCD Contrast Mode Timer Dial Prefix

2 Security features

Security

3 Sending a fax

Additional sending options Additional sending operations Polling overview

4 Receiving a fax

Remote Fax Options Additional receiving operations Polling overview

A Routine maintenance

Cleaning the machine Checking the machine Packing and shipping the machine

B Glossary

CIndex

5 Dialling and storing numbers

Telephone line services Additional dialling operations Additional ways to store numbers

6 Printing reports

Fax reports Reports

7 Making copies

Copy settings Duplex Copying (1-sided to 2-sided) (MFC-7460DN / MFC-7470D / MFC-7860DW))

vii

General information 1

WARNING

Using the documentation 1

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the

Advanced User's Guide, Software User's Guide, Network Glossary

User's Guide

Documentation CD-ROM.

Network models only

that are on the

Viewing Documentation 1

, and Network

c Click your country.

d Point to your language, point to View

Guide, and then click the guide you

want to read.

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

Note

• (Windows® users only) Your web browser

Note

may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter  Network Scanning (Network models only)

General information

Presto! PageManager User’s Guide

(Macintosh)

Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions (Network models only)

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™12SE application.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Website for original genuine

Brother Supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the main page, click Back or

if you have finished, click Exit.

), click Brother

), click

)

Accessing Brother

General information

Support (Macintosh) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

364 5

7 8

364 5

Control panel overview 1

MFC-7460DN and MFC-7860DW have the same keys.

MFC-7360, MFC-7360N and MFC-7362N have the same keys.

MFC-7470D

General information

364 5

910

364 5

910

364 5

7 8

364 5

910

Chapter 1

1 One Touch keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

Lets you access One Touch numbers 5 to 8 when held down.

2 FAX keys:

Hook or Hook/Hold

Press before dialling if you want to make sure a fax machine will answer, and then press

(Not for MFC-7470D) Also, press this key after you pick up the

handset of an external telephone during the F/T ring (pseudo double-rings).

(MFC-7470D only) Lets you place telephone calls on hold.

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialling a number manually.

Resolution

Sets the resolution when sending a fax.

3 COPY keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies. Duplex

(For MFC-7460DN, MFC-7470D and MFC-7860DW) You can choose Duplex to copy on both sides

of the paper.

4 PRINT keys:

Secure

(For MFC-7460DN, MFC-7470D and MFC-7860DW) You can print data saved in the memory when

you enter your four-digit password. (For details about using the Secure key, see the Software User's Guide.)

When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure. (See Secure Function

Lock 2.0 in Chapter 2 of the Advanced User's Guide.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

Start

5LCD

Displays messages to help you set up and use your machine.

(MFC-7860DW) In FAX mode and SCAN mode a four level indicator shows the current wireless signal strength if you are using a wireless connection.

0Max

6 Mode keys:

FAX

Puts the machine in Fax mode.

SCAN

Puts the machine in Scan mode.

COPY

Puts the machine in Copy mode.

7 Menu keys:

Clear

Deletes entered data or lets you cancel the current setting.

Lets you access the Menu to program your settings in this machine.

Lets you store your settings in the machine.

Volume keys:

d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a or b Press to scroll through the menus and options.

Address Book

Let you access speed dial numbers directly.

8Dialpad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call available in New Zealand)

(not

9Start

Lets you start sending faxes or making copies.

10 Stop/Exit

Stops an operation or exits from a menu.

General information

Volume settings 1

Ring volume 1

You can choose a range of ring volume levels, from High to Off.

While in Fax mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the ring volume through the menu:

a Press Menu, 1, 3, 1. b Press a or b to choose Off, Low, Med or

High. Press OK.

c Press Stop/Exit.

Speaker volume 1

You can choose a range of speaker volume levels, from High to Off.

a Press Menu, 1, 3, 3. b Press a or b to choose Off, Low, Med or

High. Press OK.

c Press Stop/Exit.

Beeper volume 1

When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 3, 2. b Press a or b to choose Off, Low, Med or

High. Press OK.

c Press Stop/Exit.

Loading paper 2

Loading paper and print media 2

The machine can feed paper from the standard paper tray or manual feed slot.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper with guide. (For recommended paper to use, see Paper capacity of the paper trays on page 19.)

Printing on plain paper, thin paper or recycled paper from the standard paper tray

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide

Note

release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

Loading paper

(For Asia) For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper is not available in some regions.)

c Fan the stack of paper well to avoid

paper jams and misfeeds.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1). Overfilling the paper tray will cause

paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed properly.

Chapter 2

Note

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper or recycled paper from the manual feed slot

a Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

f Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray.

Loading paper

b Open the manual feed slot cover.

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.

Chapter 2

Note

Printing on thick paper, bond paper, labels and envelopes

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Remove each printed sheet or envelope immediately to prevent a paper jam.

a Open the back cover (back output tray).

<For envelopes only> Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration.

b Open the manual feed slot cover.

Loading paper

Note

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

Chapter 2

• To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration.

• You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

Loading paper

Unscannable and unprintable areas 2

The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Top (1)

Bottom (1)

Left (2)

Right (2)

Fax (Send) Letter 3 mm 4 mm

A4 3 mm 3 mm Copy Letter 3 mm 4 mm *a single copy

A4 3 mm 3 mm or a 1 in 1 copy

Scan Letter 3 mm 3 mm

A4 3 mm 3 mm Print Letter 4 mm 6.35 mm

A4 4mm 6.35mm

Chapter 2

Paper settings 2

Paper Type 2

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu, 1, 2, 1. b Press a or b to choose Thin, Plain,

Thick, Thicker, Recycled Paper or Label.

Press OK.

c Press Stop/Exit.

Paper Size 2

(For Oceania) You can use several different sizes of paper

for printing copies: A4, Letter, Executive, A5, A5 L, A6, B5, or B6 and for printing faxes: A4, Letter.

(For Asia) You can use several different sizes of paper

for printing copies: A4, Letter, Legal, Executive, A5, A5 L, A6, B5, B6 and Folio and for printing faxes: A4, Letter, Legal or Folio (215.9 mm x 330.2 mm).

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is suitable.

a Press Menu, 1, 2, 2. b (For Oceania)

Press a or b to choose A4, Letter, Executive, A5, A5 L, A6, B5, or B6.

(For Asia) Press a or b to choose A4, Letter,

Legal, Executive, A5, A5 L, A6, B5, B6 or Folio.

Press OK.

c Press Stop/Exit.

Loading paper

Type and size of paper 2

The name for the paper trays in the printer driver in this Guide are as

The machine loads paper from the installed standard paper tray or manual feed slot.

follows:

Tray and optional unit Name

Standard paper tray Tray 1 Manual feed slot Manual

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Paper Tray (Tray 1)

Manual feed slot (Manual)

(For Oceania) A4, Letter, Executive, A5, A5 (Long Edge), A6, B5, B6

(For Asia)

A4, Letter, Legal

, Executive, A5, A5 (Long Edge), A6, B5, B6 and

Folio

Width: 76.2 to 216 mm Length: 116 to 406.4 mm

Plain paper, Thin paper and Recycled paper

Plain paper, Thin paper, Thick paper, Bond paper, Recycled paper, Envelopes and Labels

up to 250 [80 gsm]

Single sheet [80 gsm]

Folio size is 215.9 mm × 330.2 mm.

Legal or Folio size paper are not available in some regions.

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight

Thickness 80-110 m Roughness Higher than 20 sec.

Stiffness

Grain direction Long grain

Volume resistivity

Surface resistivity

Filler Ash content Below 23 wt% Brightness Higher than 80% Opacity Higher than 85%

75-90 gsm

90-150 cm

/100

10e9-10e11 ohm

10e

-10e12 ohm-cm (Neutral)

CaCO

Chapter 2

IMPORTANT

 Use paper made for plain paper copying.  Use paper that is 75 to 90 gsm.  Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.  This machine can use recycled paper that meets DIN 19309 specifications.

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

 If you use bond paper, paper having a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 2 mm or greater may cause

jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed , they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Loading paper

IMPORTANT

Envelopes 2

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can be fed from the manual feed slot one at a time. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Types of envelopes to avoid 2

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in figure below

•

with double flaps as shown in figure below

• with sealing flaps that are not folded down when purchased

•

with sealing flaps as shown in figure below

• with each side folded as shown in figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Chapter 2

IMPORTANT

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

• DO NOT reuse or insert labels that have previously been used or are missing few labels on the sheet.

IMPORTANT

Note

Loading documents 3

(2)

(1)

How to load documents 3

You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.

Using the automatic document feeder (ADF) 3

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF.

Document Sizes Supported 3

• To scan documents that are not suitable for the ADF, see Using the scanner glass (Flatbed) on page 24.

• It is easier to use the ADF if you are loading a multiple page document.

• Make sure documents with correction fluid or written with ink are completely dry.

How to load documents 3

a Lift up and unfold the ADF document

output support flap (1). Unfold the ADF document support (2).

Length: 147.3 to 355.6 mm Width: 147.3 to 215.9 mm Weight:

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric with the ADF. Instead use the scanner glass.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

64 to 90 gsm

b Fan the pages well.

Chapter 3

IMPORTANT

Note

c Stack the pages of your document face

up top edge first, in the ADF until the

LCD display message changes and you feel it touch the feed rollers.

d Adjust the paper guides (1) to fit the

width of your document.

Using the scanner glass (Flatbed) 3

You can use the scanner glass to fax, copy or scan pages of a book one page at a time.

Document Sizes Supported 3

Length: Up to 297 mm Width: Up to 215.9 mm Weight: Up to 2 kg

DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

How to load documents 3

To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

To use the scanner glass, the ADF must be empty.

Loading documents

IMPORTANT

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

c Close the document cover.

If the document is a book or is thick, do not slam or press on the cover.

Note

Sending a fax 4

How to send a fax 4

The following steps show how to send a fax.

a When you want to send a fax, or change

fax send or receive settings, press the

(FAX) key to illuminate it in blue.

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the automatic document feeder (ADF) on page 23.)

 Load your document face down on

the scanner glass. (See Using the scanner glass (Flatbed) on page 24.)

c Set the scanner glass size, fax

resolution or contrast if you want to change them. For more advanced fax sending operations and settings, see Sending a

fax in Chapter 3 of the Advanced User's Guide:

 Broadcast

 Delayed Fax

 Batch TX

 Real Time TX

 Polled TX

 Overseas Mode

 Fax Resolution

 Contrast

 Coverpg Setup

 Coverpage Note

d Enter the fax number using the dial pad,

a One touch key or (Address Book) and enter three-digit number.

e Press Start.

Faxing from the ADF

 The machine starts scanning the

document.

Faxing from the scanner glass

 If you press Start, the machine starts

scanning the first page. Do one of the following:

• To send a single page, press 2 to choose No(Send) (or press Start again). The machine starts sending the document.

• To send more than one page, press 1 to choose Yes and place the next page on the scanner glass. Press OK. The machine starts scanning the page. (Repeat this step for each additional page.)

If you press Start, the machine starts sending the document.

To cancel, press Stop/Exit.

Sending a fax

Note

Faxing Letter size documents from the scanner glass 4

When faxing Letter size documents, you will need to set the scan glass size to Letter (A4 for Philippines); otherwise, a portion of your faxes will be missing.

a Make sure you are in Fax mode .

b (MFC-7360 / MFC-7360N / MFC-7362N

/ MFC-7470D) Press Menu, 1, 7. (MFC-7460DN / MFC-7860DW) Press Menu, 1, 7, 1.

c Press a or b to choose Letter (A4 for

Philippines). Press OK.

d Press Stop/Exit.

Cancelling a fax in progress 4

Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the LCD will show as below:

Dialing #XXX

1.Clear 2.Exit

Sending #XXX PXX

1.Clear 2.Exit

Press 1 to cancel the fax.

Transmission verification report 4

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the Transmission Verification Report:

 On: Prints a report after every fax you

send.

 On+Image: Prints a report after every fax

you send. A portion of the fax’s first page appears on the report.

 Off: Prints a report if your fax is

unsuccessful due to a transmission error. Off is the default setting.

 Off+Image: Prints a report if your fax is

unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

a Press Menu, 2, 4, 1. b Press a or b to choose On, On+Image,

Off or Off+Image. Press OK.

c Press Stop/Exit.

• If you choose On+Image or Off+Image, the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (See Real Time Transmission in Chapter 3 of the Advanced User's Guide.)

• If your transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If transmission is not successful, ERROR will appear next to RESULT.

Receiving a fax 5

Receive modes 5

You must choose a receive mode depending on the external devices and telephone services you have on your line.

Choosing the receive mode 5

By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 29.)

Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Are you using the voice message function of an external telephone answering device?

Do you want the machine to answer fax and telephone calls automatically?

To set the receive mode follow the instructions below.

a Press Menu, 0, 1. b Press a or b to choose the receive mode.

Press OK.

c Press Stop/Exit.

The LCD will display the current receive mode.

Fax Only

Manual

Fax/Tel

Yes

External TAD

Yes

Receiving a fax

Using receive modes 5

Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 30.)

Fax Only 5

Fax Only mode will automatically answer every call as a fax.

Fax/Tel 5

Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.  Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast double ring made by your machine.

If you use a computer modem on the same line, Faxing will not operate correctly.

External TAD 5

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:

 Faxes will be automatically received.  Voice callers can record a message on the

external TAD.

(For more information, see Connecting an external TAD on page 37.)

Use this mode if you receive few voice calls. (Also see Ring Delay on page 30 and F/T

Ring Time (Fax/Tel mode only) on page 30.)

Manual 5

Manual mode turns off all automatic answering functions unless you are using the

Distinctive Ring

Fax Ability in New Zealand.

To receive a fax in Manual mode lift the handset of an external telephone or the machine (MFC-7470D only) or press Hook or Hook/Hold. When you hear fax tones (short repeating beeps), press Start, and then press 2 to receive a fax. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Fax Detect on page 31.)

feature.

Chapter 5

Receive Mode settings 5

Ring Delay 5

The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes.

If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Operation from external or extension telephones on page 39 and Fax Detect on page 31.)

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 1. c Press a or b to choose how many times

the line rings before the machine answers (02-10 for Australia, 01-10 for New Zealand, 00-10 for some countries). Press OK.

F/T Ring Time (Fax/Tel mode only) 5

When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring Delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line.

Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information, see Using Remote Codes on page 40.)

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 2.

d Press Stop/Exit.

c Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds for Australia and some countries, 20, 30, 40 or 55 seconds for New Zealand.). Press OK.

d Press Stop/Exit.

Receiving a fax

Note

Fax Detect 5

If Fax Detect is On: 5

The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

(MFC-7470D only) If Fax Detect is Semi:

The machine will only receive a fax call automatically if you answered it using the machine’s handset.

If you answered at an extension telephone, press l51 (l91 for New Zealand). (See

Operation from external or extension telephones on page 39.)

If Fax Detect is Off: 5

b Press Menu, 2, 1, 3. c Press a or b to choose On, (MFC-7470D

only) Semi or Off. Press OK.

d Press Stop/Exit.

If you are at the machine and answer a fax call first by lifting the external handset or the machine's handset (MFC-7470D only), press Start and then press 2 to receive.

If you answered at an extension telephone, press l51 (l91 for New Zealand). (See Operation from external or extension telephones on page 39.)

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension telephone handset, press the fax receive code l51 (l91 for New Zealand).

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

• We do not recommend having a PC plus fax machine on the same line.

a Make sure you are in Fax mode .

Note

Telephone and external devices 6

Voice operations (MFC-7470D only) 6

Voice calls can be made with the handset by using the dial pad, One touch key or

(Address Book) and enter three-digit number.

Making a telephone call 6

a Pick up the handset. b When you hear the dial tone, enter a

number using the dial pad, One touch key or (Address Book) and enter three-digit number.

c Replace the handset to hang up.

Hold 6

a Press Hook/Hold to put a call on Hold.

You can replace the handset without disconnecting the call.

b Pick up the machine's handset to

release the call from Hold.

Telephone line services 6

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.

Do you have Voice Mail? 6

If you have Voice Mail on the telephone line that you will install your new Machine on, there is a strong possibility that Voice Mail

and the Machine will conflict with each other while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the Machine can work together without any problems. If each one has a separate telephone number, neither will interfere with the other's operations.

If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions to 'register' the new Distinctive Ring pattern they give you.

This is so your Machine can recognize its incoming calls.

You can pick up an extension telephone and continue speaking without releasing the call from Hold on the machine.

Telephone and external devices

Note

All extension telephones ring twice, fax machine is silent.

Fax machine automatically receives and prints fax message without ringing.

Fax machine begins ringing on third ring.

Registered Fax Number

Main number (Voice Number)

You answer the call at an external telephone or an extension telephone.

Telephone Answering Device (TAD) answers the call.

Incoming Call

(either Voice or Fax)

Flowchart Sequence of Incoming call

Telephone Service for Australia 6

Distinctive Ring 6

Distinctive Ring1 is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line.

Brother uses the term “Distinctive Ring”, but telephone companies market the service under a variety of names. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes. Only one call can be answered (or made) at any one time and while this call is in progress, incoming calls to either number will be presented with a busy tone.

How does your telephone company's “Distinctive Ring” service work?

Using “Distinctive Ring” service of your telephone company is the most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all phones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically without ringing, whereas the extension and external phones will ring twice with a Distinctive Ring pattern. It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes. It gives you two independent numbers without the higher cost of a second line.

Contact your Telephone Service Provider to determine availability and any other related details.

After you have set the Distinctive Ring feature to On, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice calls only Faxes. You can not change the receive mode from Manual mode while the Distinctive Ring is set to on.

What does Brother's “Distinctive Ring” do?

The Brother machine has a Distinctive Ring1 feature that allows you to use your machine to take full advantage of the telephone company's Distinctive Ring service. The new telephone number on your line can just receive faxes.

Chapter 6

Note

Set the Distinctive Ring to ON 6

After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls - only Faxes.

You cannot change the receive mode to another mode while the Distinctive Ring is set to on.

a Press Menu, 2, 0, 2. b Press a or b to choose On. c Press OK. d Press Stop/Exit. Distinctive Ring is now

set to on.

Turning off Distinctive Ring

a Press Menu, 2, 0, 2. b Press a or b to choose Off. c Press OK.

Telephone Service for New Zealand 6

FaxAbility 6

FaxAbility is a service offered by Telecom that allows you to have an additional number on one telephone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.

How Will the Fax Machine Treat All Other Numbers?

FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the telephones will ring. You can set an external answering device (TAD) to

answer calls on the other number(s). (See the chart in the following page.)

d Press Stop/Exit.

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choosing the receive mode on page 28.)

What is the Advantage of Using the FaxAbility Function?

Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an activation code. And the people who call to talk on your main number will not have to talk to your fax machine.

Basically, it gives you two independent numbers without the higher cost of a second line.

Telephone and external devices

Note

How Does FaxAbility Work? 6

Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine. Extension telephones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension telephones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the telephone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s).

Flowchart Sequence of Incoming call

Incoming Call

(either Voice or Fax)

All extension telephones ring twice, fax machine is silent.

Registered Fax Number

Fax machine automatically receives and prints fax message without ringing.

Main number (Voice Number)

Fax machine begins ringing on third ring.

How to Turn FaxAbility OFF or ON 6

The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat Steps 1-3; Step 2 is where you can choose either On or Off.

Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions. If you have FaxAbility Service but don’t have Call Waiting, you need do nothing at this stage. If you do have Call Waiting as well as FaxAbility, set the Call Waiting menu option to On. See below.

a Press Menu, 2, 0, 2. b Press a or b to set FaxAbility to On or

Off. If you have FaxAbility service, choose On. Press OK.

c Press a or b to set Call Waiting to On or

Off.

If you have Call Waiting service, choose On to avoid the trouble caused by Call Waiting. Press OK.

d Press Stop/Exit.

You answer the call at an external telephone or an extension telephone.

Telephone Answering Device (TAD) answers the call.

After you have set the FaxAbility feature to On, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the FaxAbility number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the FaxAbility is set to on.

Chapter 6

Note

Telephone Service for Some Countries 6

Distinctive Ringing (For Singapore and Hong Kong) 6

This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one telephone line. Each telephone number has its own Distinctive Ringing pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Your machine has a Distinctive Ringing function, allowing you to dedicate one telephone number just for receiving faxes.

You will need to set Distinctive Ringing to On.

Set the Distinctive Ring to On 6

After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the calls yourself. You can not change the receive mode to another mode while the Distinctive Ring is set to on.

a Press Menu, 2, 0, 2. b Press a or b to choose On. c Press OK. d Press Stop/Exit. Distinctive Ring is now

set to on.

Turning off Distinctive Ring

a Press Menu, 2, 0, 2. b Press a or b to choose Off.

You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function.

• The machine will answer only calls to the Distinctive Ringing number.

c Press OK. d Press Stop/Exit.

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive mode again. (Choosing the receive mode on page 28.)

Telephone and external devices

Note

Connecting an external TAD 6

You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone (Ext. Tel in Use for MFC-7470D).

The external TAD must answer within four rings (we recommend you set it to two rings). This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it.

Connections 6

The external TAD must be connected as shown in the illustration below.

(Example

for

Australia)

1TAD

2 Protective Cap

a Set your external TAD to one or two

rings. (The machine’s Ring Delay setting does not apply.)

If you have problems receiving faxes, reduce the ring delay setting on your external TAD to one or two rings.

b Record the outgoing message on your

external TAD.

c Set the TAD to answer calls. d Set the Receive Mode to External

TAD. (See Choosing the receive mode on page 28.)

Chapter 6

Note

Recording an outgoing message (OGM) 6

a Record 5 seconds of silence at the

beginning of your message. This allows your machine time to listen for fax tones.

b Limit your speaking to 20 seconds. c End your 20-second message by giving

your Remote Activation code for people sending manual faxes. For example: “After the beep, leave a message or press l51 (l91 for New Zealand) and Start to send a fax.”

• You need to turn the Remote Codes setting to on to use the Fax Activation Code l51 (l91 for New Zealand). (See Using Remote Codes on page 40.)

• We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble receiving faxes, then you should re-record the OGM to include it.

Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.

Multi-line connections (PABX)6

Most offices use a central telephone system. Brother recommends that all our Fax/MFC

machines be connected to a discreet (dedicated) line. Although a particular PABX may appear to work with a particular model of fax machine, we cannot guarantee that the unit will operate correctly.

While it is often relatively simple to connect a fax machine to a PABX, (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.

Telephone and external devices

Note

(Example

for

Australia)

External and extension telephones 6

You need to turn the Remote Codes setting to on to use the Remote Activation Code l51 (l91 for New Zealand) and Remote Deactivation Code #51 (#91 for New Zealand). (See Using Remote Codes on page 40.)

Connecting an external or extension telephone 6

You can connect a separate telephone directly to your machine as shown in the diagram below.

Operation from external or extension telephones 6

If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine through the T-piece connection, you can make your machine take the call by using the Remote Activation code. When you press the Remote Activation code l51 (l91 for New Zealand) the machine starts to receive the fax.

If you answer a call and no one is on the line:

You should assume that you’re receiving a manual fax.

Press l 51 (l91 for New Zealand) and wait for the chirp or until the LCD shows Receiving, and then hang up.

You can also use the Fax Detect feature to make your machine tactically take the call. (See Fax Detect on page 31.)

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using an external telephone, the LCD shows Telephone (Ext. Tel in Use for MFC-7470D).

For Fax/Tel mode only 6

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (fast double-ringing) to alert you to pick up a voice call.

(Not for MFC-7470D) Lift the external telephone’s handset, and

then press Hook to answer. (MFC-7470D only)

If you are at the machine, you can lift the machine's handset to answer.

If you are at an extension telephone, you will need to lift the handset during the F/T Ring Time and then press #51 (#91 for New Zealand) between the fast double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51 (l91 for New Zealand).

Chapter 6

Note

Using a non-Brother cordless external handset 6

If your non-Brother cordless telephone is connected to the telephone line cord (see

Connecting an external or extension telephone on page 39) and you typically carry

the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

(Not for MFC-7470D) If you let the machine answer first, you will

have to go to the machine so you can press Hook to transfer the call to the cordless handset.

• If you are always disconnected when accessing your external TAD remotely, try changing the Remote Activation Code and Remote Deactivation Code to another three-digit code using the numbers 0-9, l, #.

• Remote Codes might not work with some telephone systems.

• Not all brands of cordless telephones are compatible for use with your machine.

Using Remote Codes 6

Remote Activation Code 6

If you answer a fax call on an external or extension telephone, you can tell your machine to receive it by pressing the Remote Activation Code l51 (l91 for New Zealand). Wait for the chirping sounds then replace the handset. (See Fax Detect on page 31.) Your caller will have to press start to send the fax.

If you answer a fax call at the external telephone (not for MFC-7470D) or the machine (MFC-7470D only), you can make the machine receive the fax by pressing

Start.

Remote Deactivation Code 6

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (fast double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51 (#91 for New Zealand) (make sure you press this between the rings).

If the machine answers a voice call and fast double-rings for you to take over; (Not for MFC-7470D) You can take the call at the external telephone by pressing Hook. (MFC-7470D only) You can take the call at the machine by lifting the machine's handset.

Telephone and external devices

Turning on the Remote Codes 6

You need to turn the Remote Codes setting to on to use the Fax Receive Code and Telephone Answer Code.

a Make sure you are in Fax mode .

b Press Menu 2, 1, 4. c Press a or b to choose On.

Press OK.

d If you do not want to change the Remote

Activation Code, press OK.

e If you do not want to change the Remote

Deactivation Code, press OK.

f Press Stop/Exit.

Changing the Remote Codes 6

The preset Remote Activation Code is l51 (l91 for New Zealand). The preset Remote Deactivation Code is #51 (#91 for New Zealand). If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 4. c Press a or b to choose On or Off.

Press OK.

d If you chose On in step c, enter the new

Remote Activation Code. Press OK.

e Enter the new Remote Deactivation

Code. Press OK.

f Press Stop/Exit.

Note

Dialling and storing numbers 7

How to dial 7

You can dial in any of the following ways.

Manual dialling 7

Use the dial pad to enter all the digits of the telephone or fax number.

One touch Dialling 7

Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers on page 45.)

Speed Dialling 7

Press (Address Book) and enter the three digit Speed Dial number. (See Storing

Speed Dial numbers on page 47.)

Three-digit number

If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.

To dial One Touch numbers 5 to 8, hold down

Shift as you press the One Touch key.

Dialling and storing numbers

Note

Search 7

You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial

numbers on page 45 and Storing Speed Dial numbers on page 47.)

a Press (Address Book) twice.

b Press the dial pad key for the first few

letters of the name. (Use the chart on Entering text on page 140 to help you enter letters.) Press OK.

c Press a or b to scroll until you find the

name you are looking for. Press OK.

d Press Start.

• If you do not enter a letter and press OK in step b, all registered names will appear. Press a or b to scroll until you find the name you are looking for.

• If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the letter is not stored.

Storing numbers 7

You can set up your machine to do the following types of easy dialling: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number. A scan profile can also be stored along with the fax number.

If you lose electrical power, the quick dial numbers stored in the memory will not be lost because they are stored permanently.

A scan profile is the resolution and other scan settings that you choose when you store a number. For example, you will be asked to select Standard, Fine, or Photo if you have selected the I-FAX option. Or, you will be asked to select B&W TIFF, B&W PDF, Gray JPG, Gray PDF, Gray XPS, Color JPG, Color PDF or Color XPS if you selected the E-Mail option. (I-FAX and E-mail options are available as a download for MFC-7460DN and MFC-7860DW only.)

Fax redial 7

If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

If you are sending a fax manually and the line is busy, press Redial/Pause and try it again. You can call the last number dialled by pressing Redial/Pause. Redial/Pause only works if you dialled from the control panel.

Chapter 7

One Touch and Speed Dial Options 7

The following chart shows the options for storing One Touch or Speed Dial numbers after you download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW.

Step 1

Enter One Touch or Speed Dial Location

One Touch or Speed Dial

Step 2

Select Registration Type

Fax/Tel Fax Number

IFAX E-mail Address Std, Fine,

Email Color PDF

Email Color JPG

Email Color XPS

Email Gray PDF 100dpi,

Email Gray JPG 100dpi,

Email Gray XPS 100dpi,

Email B&W PDF 200dpi,

Email B&W TIFF 200dpi,

Step 3

Enter Number or E-mail Address

or Tel Number

Step 4

Enter Name

(Name) Press OK.

Step 5

Select Resolution

Std, Fine, S.Fine, Photo

Photo 100dpi,

200dpi, 300dpi, 600dpi

100dpi, 200dpi, 300dpi, 600dpi

200dpi, 300dpi

200x100dpi

Step 6

Select File Type

—

PDF, SPDF

—

PDF, SPDF

—

PDF, SPDF

—

Dialling and storing numbers

Note

Storing a pause 7

Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause.

Storing One Touch Dial numbers 7

Your machine has 4 One Touch keys where you can store 8 fax or telephone numbers for automatic dialling. To access numbers 5 to 8, hold down Shift as you press the One Touch key.

a Press the One Touch key where you

want to store the number. If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b Enter the telephone or fax number (up to

20 characters). Press OK.

c Choose one of the following:

 Enter the name using the dial pad

(up to 15 characters). Use the chart on Entering text on page 140 to help you enter letters.

Press OK.

 Press OK to store the number

without a name.

d (For MFC-7460DN / MFC-7470D /

MFC-7860DW) If you want to save a fax resolution along with the number, choose one of the following:

 To store the fax resolution, press a or

b to select Std, Fine, S.Fine or Photo.

Press OK.

 Press OK if you do not want to

change the default resolution.

If you downloaded I-FAX and E-mail options (For MFC-7460DN and MFC-7860DW)

a Press the One Touch key where you

want to store the number. If a number is not stored there, the LCD shows Register Now?. Press 1 to choose Yes.

b Press a or b to select one of the

following:

Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF

Press OK.

c Enter the telephone, fax number (up to

20 characters) or E-mail address (up to 60 characters each). Use the chart on Entering text on page 140 to help you enter letters. Press OK.

• If you selected an E-Mail Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in Scan mode.

Chapter 7

Note

• If you selected the IFAX Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in Fax mode.

d Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). Press OK.

 Press OK to store the number

without a name.

e Do one of the following:

 If you want to save a fax/scan

resolution along with the number, go to the appropriate step as shown in the following table:

 If you do not want to change the

default resolution, press OK, then go to step l.

Option selected in step b

Fax/Tel f

IFAX g

Email Color PDF h

Email Color JPG

Email Color XPS

Email Gray PDF i

Email Gray JPG

Email Gray XPS

Email B&W PDF j

Email B&W TIFF

• When you do a broadcast and you have saved a scan profile along with the number or E-mail address, the scan profile of the One Touch, Speed Dial or Group number you choose first will be applied to the broadcast.

• You can also store the number by pressing Menu, 2, 3, 1.

Go to step

• For details about the file format, see the Software User’s Guide.

f Press a or b to select Std, Fine,

S.Fine or Photo.

Press OK and go to step l.

g Press a or b to select Std, Fine or

Photo. Press OK and go to step l.

h Press a or b to select 100dpi, 200dpi,

300dpi or 600dpi.

Press OK.

 If you chose Email Color PDF, go

to step k.

 If you chose Email Color JPG or

Email Color XPS, go to step l.

i Press a or b to select 100dpi, 200dpi

or 300dpi. Press OK.

 If you chose Email Gray PDF, go

to step k.

 If you chose Email Gray JPG or

Email Gray XPS, go to step l.

j Press a or b to select 200x100dpi or

200dpi.

Press OK.

 If you chose Email B&W PDF, go to

step k.

 If you chose Email B&W TIFF, go

to step l.

k Select the PDF type from PDF or SPDF

(Secure PDF) that will be used to send to your PC. Press OK and then go to step l.

l Press Stop/Exit.

Dialling and storing numbers

Note

Storing Speed Dial numbers 7

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys

( (Address Book), the three-digit number and Start). The machine can store 200

Speed Dial numbers (001 - 200).

a Press (Address Book) and enter a

three-digit Speed Dial location number (001-200). If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b Enter the telephone or fax number (up to

20 characters). Use the chart on Entering text on page 140 to help you enter letters. Press OK.

c Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). Press OK.

 Press OK to store the number

without a name.

d (For MFC-7460DN / MFC-7470D /

MFC-7860DW) If you want to save a fax resolution along with the number, do one of the following:

 To store the fax resolution, press a or

b to select Std, Fine, S.Fine or Photo.

Press OK.

 Press OK if you do not want to

change the default resolution.

If you downloaded IFAX and E-mail options (For MFC-7460DN and MFC-7860DW)

a Press (Address Book) and enter a

three-digit Speed Dial location number (001-200). If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes.

b Press a or b to select one of the

following:

Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF

Press OK.

c Enter the telephone, fax number (up to

20 characters each) or E-mail address (up to 60 characters each). Use the chart on Entering text on page 140 to help you enter letters. Press OK.

• If you selected an E-Mail Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in Scan mode.

• If you selected the IFAX Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in Fax mode.

d Do one of the following:

 Enter the name using the dial pad

(up to 15 characters).

Press OK.

Chapter 7

Note

 Press OK to store the number

without a name.

e Do one of the following:

 If you want to save a fax/scan

resolution along with the number, go to the appropriate step as shown in the following table:

 If you do not want to change the

default resolution, press OK, then go to step l.

Option selected in step b

Fax/Tel f

IFAX g

Email Color PDF h

Email Color JPG

Email Color XPS

Email Gray PDF i

Email Gray JPG

Email Gray XPS

Email B&W PDF j

Email B&W TIFF

• You can also store the number by pressing Menu, 2, 3, 2.

• For details about the file format, see the Software User’s Guide.

Go to step

f Press a or b to select Std, Fine,

S.Fine or Photo.

Press OK and go to step l.

h Press a or b to select 100dpi, 200dpi,

300dpi or 600dpi. Press OK.

 If you chose Email Color PDF, go

to step k.

 If you chose Email Color JPG or

Email Color XPS, go to step l.

i Press a or b to select 100dpi, 200dpi

or 300dpi. Press OK.

 If you chose Email Gray PDF, go

to step k.

 If you chose Email Gray JPG or

Email Gray XPS, go to step l.

j Press a or b to select 200x100dpi or

200dpi.

Press OK.

 If you chose Email B&W PDF, go to

step k.

 If you chose Email B&W TIFF, go

to step l.

k Select the PDF type from PDF or SPDF

(Secure PDF) that will be used to send to your PC. Press OK and then go to step l.

l Press Stop/Exit.

g Press a or b to select Std, Fine or

Photo. Press OK and go to step l.

Dialling and storing numbers

Changing One Touch and Speed Dial numbers 7

If you try to change an existing One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the existing One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a Do one of the following:

 To change a stored One Touch

number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key number you want to change.

 To change a stored Speed Dial

number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to change then press OK.

b Do one of the following:

 To change the stored data, press 1.

Go to step c.

 To exit without making a change,

press Stop/Exit.

#005:MIKE

1.Change 2.Clear

c Edit the number and name by the

following the instruction. When you are finished editing, press OK.

 To edit the stored name or number,

press d or c to position the cursor under the character you want to change and press Clear. Then enter the correct character.

d (For MFC-7460DN / MFC-7470D /

MFC-7860DW) If you want to save a fax resolution along with the number, do one of the following:

 To store the fax resolution, press a or

b to select Std, Fine, S.Fine or Photo.

Press OK.

 Press OK if you do not want to

change the default resolution.

e Press Stop/Exit.

If you downloaded I-FAX and E-mail options (For MFC-7460DN and MFC-7860DW)

a Do one of the following:

 To change a stored One Touch

number, press Menu, 2, 3, 1. Press the One Touch key number

you want to change.

 To change a stored Speed Dial

number, press Menu, 2, 3, 2.

Speed Dial Speed Dial? #

Enter the Speed Dial number you want to change then press OK.

b Do one of the following:



To change the stored number, press 1.

 To exit without making a change,

press Stop/Exit.

#005:MIKE

1.Change 2.Clear

Chapter 7

c Press a or b to select one of the

following:

Fax/Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B&W PDF Email B&W TIFF

Press OK.

d Press d or c to position the cursor under

the character you want to change, and then press Clear to delete it. Repeat for each character you want to delete. Enter a new number or character. Press OK.

e Follow the directions beginning in step

d in Storing One-Touch dial numbers

and Storing Speed-Dial numbers. (See Storing One Touch Dial numbers on page 45 and Storing Speed Dial numbers on page 47.)

f Press Stop/Exit.

Deleting One Touch and Speed Dial numbers 7

If you try to delete an existing One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the existing One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.

a Do one of the following:

 To delete a stored One Touch

number, press Menu, 2, 3, 1.

Address Book

1.One Touch Dial

Press the One Touch key number you want to delete.

 To delete a stored Speed Dial

number, press Menu, 2, 3, 2.

Address Book

2.Speed Dial

Enter the Speed Dial number you want to delete then press OK.

b To delete the stored data, press 2.

#005:MIKE

1.Change 2.Clear

c Do one of the following:

 To delete the stored data, press 1.  To exit without deleting the stored

data, press 2.

Erase This Data?

1.Yes 2.No

d Press Stop/Exit.

Tone or Pulse (not available in New Zealand) 7

If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

a Press Hook or Hook/Hold or pick up the

handset (MFC-7470D only).

b Press # on the machine’s control panel.

Any digits dialled after this will send tone signals. When you hang up, the machine will return to the Pulse dialling service.

Dialling and storing numbers

Note

Stack Copies:01 100%

□□■□□

Auto

Making copies 8

How to copy 8

The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide on the CD-ROM.

a When you want to make a copy, press

(COPY) to illuminate it in blue.

 Make sure you are in Copy mode.

 The LCD shows:

Stop copying 8

To stop copying, press Stop/Exit.

Copy settings 8

Press the temporary COPY keys. You can use Options, Enlarge/Reduce or Duplex

For details about changing the copy settings, see Copy settings in Chapter 7 of the

Advanced User's Guide.

You can change the following copy settings:

 Enlarge/Reduce

 Quality

 Stack/Sort

 Brightness

 Contrast

 Page Layout

 Duplex

Duplex Copying (1-sided to 2-sided) for MFC-7460DN / MFC-7470D / MFC-7860DW

The default setting is Fax mode. You can change the amount of time that the machine stays in Copy mode after the last copy operation. (See Mode Timer in Chapter 1 of the Advanced User's Guide.)

b Do one of the following to load your

document:

 Place the document face up in the

ADF. (See Using the automatic document feeder (ADF) on page 23.)

 Load your document face down on

the scanner glass. (See Using the scanner glass (Flatbed) on page 24.)

c Press Start.

How to print from a computer 9

Printing a document 9

The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See

Printing for Windows for Macintosh in Software User’s Guide for the details about the print settings.)

a Install the Brother printer driver on the

Installation CD-ROM. (See the Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties.

d Choose the settings you want in the

Properties dialog box.

 Paper Size

 Orientation

or Printing and Faxing

 Copies

 Media Type

 Resolution

 Print Settings

 Multiple Page

 Duplex / Booklet

 Paper Source

e Click OK to begin printing.

Note

How to scan to a computer 10

Scanning a document as PDF file using ControlCenter4 (Windows®) 10

(For Macintosh users) See Scanning in the Software User's Guide.

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.

a Load your document. (See How to load documents on page 23.) b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

c Choose Home Mode or Advanced Mode before you use ControlCenter4.

d Make sure the machine you want to use is selected from the Model pull-down list.

How to scan to a computer

e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list.

f Click OK.

Chapter 10

g Click File.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer

Changing the SCAN key settings 10

Before scanning 10

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)  Configure the machine with a TCP/IP address if network scanning does not work. (See

Configuring Network Scanning in the Software User's Guide.)

SCAN key settings 10

You can change your machine’s SCAN key settings using ControlCenter4.

a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model pull-down list. c Click the Device Settings tab. d Click Device Scan Settings.

Chapter 10

e Choose the File tab. You can change the default settings.

1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list.

f Click OK.

How to scan to a computer

Note

Scanning using the SCAN key 10

a Load your document. (See How to load documents on page 23.) b Press (SCAN). c Press a or b to choose Scan to PC.

Press OK.

d Press a or b to choose File.

Press OK.

e (For Network users)

Press a or b to choose the destination computer you want to send to. Press OK. If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the destination computer using the dial pad on the control panel. Press OK.

f Press Start.

The machine starts the scanning process.

Choose the scan mode you want. Scan to:

• FTP

• E-mail (Scan to PC)

• Image (Scan to PC)

• OCR (Scan to PC)

• File (Scan to PC)

For MFC-7460DN and MFC-7860DW

Note

Routine maintenance A

Replacing the consumable items A

The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 61 and Replacing the drum unit on page 66.)

Toner cartridge Drum unit

See Replacing the toner cartridge on page 61.

Model Name:

(For Asia) TN-2260, TN-2280

(For Oceania) TN-2230, TN-2250

See Replacing the drum unit on page 66.

Model Name:

(For Asia) DR-2255

(For Oceania) DR-2225

• Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill.

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

• Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ office for further details.

or contact your local Brother

Routine maintenance

Note

Replacing the toner cartridge A

Model name: (For Asia) TN-2260, TN-2280 (For Oceania) TN-2230, TN-2250

The Standard toner cartridge can print approximately 1,200 pages

toner cartridge can print approximately 2,600

pages

. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.

The toner cartridge that comes supplied with the machine is; (For MFC-7360N / MFC-7362N /

MFC-7460DN / MFC-7860DW Oceania)) Starter toner cartridge that will need to be

replaced after approximately 700 pages (For MFC-7360 / MFC-7470D /

MFC-7860DW

(*For Asia))

Standard toner cartridge.

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, please call your Brother dealer.

• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning the machine on page 70.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

. The High Yield

(*For

Toner Low A

Toner Low

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

Replace Toner A

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The machine will stop printing until you replace the toner cartridge. A new and unused original Brother toner cartridge will reset the Replace Toner mode.

To force the machine to continue printing after the LCD shows Replace Toner, set the machine to Continue mode (Menu, 1, 8, and choose Continue). The machine will continue printing until the LCD shows Toner Ended. (For details about the Toner settings, see Toner

Settings in Chapter 1 of the Advanced User's Guide.)

Toner Ended A

Toner Ended

The machine stops printing until you replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 62.)

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Replacing the toner cartridge A

CAUTION

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned.

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

WARNING

IMPORTANT

the toner cartridge out of the drum unit.

Routine maintenance

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

Note

• Be sure to seal up the toner cartridge

IMPORTANT

tightly in a suitable bag so that toner powder does not spill out of the cartridge.

• Discard used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill.

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

f Pull off the protective cover.

• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Original cartridges with this machine, or

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

Routine maintenance

Note

g Put the new toner cartridge firmly into

the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically.

h Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Make sure that you put in the toner cartridge properly or it may separate from the drum unit.

After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the

Wait

message and returns to Ready mode.

Please

Replacing the drum unit A

IMPORTANT

CAUTION

Model name: (For Asia) DR-2255 (For Oceania) DR-2225

A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages.

For best performance, use only a genuine Brother Original drum unit and genuine Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum or toner unit.

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Replacing the drum unit A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See Cleaning the machine on page 70.)

Drum Error A

Drum Error

The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire on page 72.)

If you cleaned the corona wire and Drum Error was not cleared, replace the drum unit with a new one.

Replace Drum A

Replace Drum

Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Drum Stop A

Drum Stop

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

Routine maintenance

WARNING

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

IMPORTANT

• To prevent damage to the machine from

Note

IMPORTANT

static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.

e Unpack the new drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

Routine maintenance

Note

f Put the toner cartridge firmly into the

new drum unit until it locks into place. If you put the cartridge in properly, the green lock lever will lift automatically.

g Clean the corona wire of the drum unit

by gently sliding the green tab from left to right and right to left several times.

Be sure to return the green tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

h Put the new drum unit and toner

cartridge assembly in the machine.

Resetting the drum counter A

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Press Clear.

To confirm you are installing a new drum unit, press 1.

b When the LCD shows Accepted, close

the front cover.

Cleaning the machine A

WARNING

IMPORTANT

Note

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Cleaning the outside of the machine A

a Turn off the machine. Unplug the

telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

(For MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report on page 87.

b Pull the paper tray completely out of the

machine.

Be careful not to inhale toner.

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

Routine maintenance

Note

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

d Remove any paper that is in the paper

tray.

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth to remove dust.

Cleaning the scanner glass A

a Turn off the machine. Unplug the

telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

(For MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report on page 87.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

c In the ADF unit, clean the white bar (1)

Note

CAUTION

and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d Plug the machine’s power cord back into

the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

Cleaning the corona wire A

If you have print quality problems, clean the corona wire as follows:

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Routine maintenance

CAUTION

Note

b Slowly take out the drum unit and toner

cartridge assembly.

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Clean the corona wire inside the drum

unit by gently sliding the green tab from right to left and left to right several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Cleaning the drum unit A

If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem.

a Prepare blank A4 or Letter size paper. b Make sure the machine is in Ready

mode.

c Open the back cover (face-up output

tray).

f Using both hands, slide the manual feed

paper guides to the width of the paper that you are going to use.

g Using both hands, put one piece of A4 or

Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process.

d Open the manual feed slot cover.

e Press Clear and Menu at the same

time. The Drum Cleaning message will appear on the LCD.

Note

• The machine makes a mechanical noise during the Drum Cleaning process because the machine rotates the OPC drum in reverse. This noise is not due to a malfunction of the machine.

• DO NOT put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If the paper in the manual feed slot is other than A4 or Letter size, the machine will stop the Drum Cleaning process and eject the paper.

• Make sure that the paper is straight and in the proper position in the manual feed slot. If it is not, it may not be fed properly, resulting in a skewed printout or a paper jam.

• DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum Cleaning process and eject the paper. It may cause a jam.

• If the machine receives a print job before you put the sheet of paper in the manual feed slot, the machine will finish the Drum Cleaning process first, and then print the print job.

h When the machine has finished

cleaning, the machine returns to Ready mode.

Routine maintenance

If the problem is not solved yet, follow the steps below:

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

b Slowly take out the drum unit and toner

cartridge assembly.

i Repeat steps e to h two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper.

CAUTION

IMPORTANT

We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the green lock lever and take

the toner cartridge out of the drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

Routine maintenance

IMPORTANT

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Put the print sample in front of the drum

unit, and find the exact position of the poor print.

Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).

f When you have found the mark on the

drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

DO NOT clean the surface of the photosensitive drum with a sharp object.

g Put the toner cartridge back into the

drum unit until it locks into place. If you put the cartridge in properly, the green lock lever will lift automatically.

h Put the drum unit and toner cartridge

assembly back in the machine.

i Close the front cover.

Routine maintenance

Note

Cleaning the paper pick-up rollers A

If you have paper feed problems, clean the pick-up rollers as follows:

a Turn off the machine. Unplug the power

cord from the electrical socket.

(For MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report on page 87.

b Pull the paper tray completely out of the

machine.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

e Put the paper tray back in the machine. f Plug the machine’s power cord back into

the electrical socket. Turn on the machine.

Troubleshooting B

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Access Denied

Cartridge Error The toner cartridge is not installed

Comm.Error Poor telephone line quality

Connection Fail You tried to poll a fax machine

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

The function you want to use is restricted by Secure Function Lock.

correctly.

caused a communication error.

that is not in Polled Waiting mode. The temperature of the drum unit

or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

closed.

Contact your administrator to check your Secure Function Lock Settings.

Pull out the drum unit and remove the toner cartridge, then re-install the toner cartridge in the drum unit.

Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine’s polling setup.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning do one of the following:

(For MFC-7360 / MFC-7360N / MFC-7362N

/ MFC-7460DN See Transferring your faxes or Fax Journal report on page 87 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. (For MFC-7470D, MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.

Close the front cover of the machine.

)

Error Message Cause Action

Cover is Open The ADF cover is not completely

closed. The ADF is open while loading a

document.

Cover is Open The fuser cover is not completely

closed or paper was jammed in the back of the machine when you turned on the power.

Disconnected The other person or other

person’s fax machine stopped the call.

Document Jam The document was not inserted

or fed correctly, or the document scanned from the ADF was too long.

Drum Error The corona wire on the drum unit

needs to be cleaned.

Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the

DR Mode in Use

(except New Zealand)

Duplex Disabled The duplex tray is removed or is

EL Error The machine has a mechanical

Faxability On

(for New Zealand)

The machine is set to Distinctive Ring mode. You can not change the Receive Mode from Manual to another mode.

not properly installed. The back of the machine is not

closed completely.

problem. The machine is set to Faxability

mode. You can not change the Recieve Mode from Manual to another mode.

Close the ADF cover of the machine.

Close the ADF cover of the machine, then press Stop/Exit.

 Close the fuser cover of the machine.  Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Start.

Try to send or receive again.

See Document is jammed in the top of the

ADF unit on page 88 or Using the automatic document feeder (ADF) on page 23.

Clean the corona wire on the drum unit. (See Cleaning the corona wire on page 72.)

drum unit on page 66.) Set Distinctive Ring to Off.

For Australia, see Telephone Service for Australia on page 33.

For Other countries, see Distinctive Ringing (For Singapore and Hong Kong) on page 36.

Carefully put the duplex tray into the machine until it clicks into place.

Close the back cover of the machine.

Open the front cover and close it again.

Set Faxability to Off. See FaxAbility on page 34.

Error Message Cause Action

Fuser Error The temperature of the fuser unit

does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

Init Unable XX

(XX = Error Code)

Jam Duplex The paper is jammed in the

Jam Inside The paper is jammed inside the

Jam Rear The paper is jammed in the back

Jam Tray The paper is jammed in the paper

Limit Exceeded The Page Limit set in Secure

Manual Feed Manual Feed was selected as

The machine has a mechanical problem.

duplex tray at the back of the machine.

machine.

of the machine.

tray of the machine.

Function Lock 2.0 for your ID was reached.

the paper source when there was no paper in the manual feed slot.

(For MFC-7360 / MFC-7360N / MFC-7362N

/ MFC-7460DN Received fax messages still in memory will be lost when the machine is turned off. See

Transferring your faxes or Fax Journal report on page 87 before disconnecting the

machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For MFC-7470D, MFC-7860DW) Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

(For MFC-7360 / MFC-7360N /



MFC-7362N / MFC-7460DN fax messages still in memory will be lost when the machine is turned off. See

Transferring your faxes or Fax Journal report on page 87 before disconnecting

the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. (For MFC-7470D, MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Paper is jammed in the Duplex Tray

(MFC-7460DN / MFC-7470D / MFC-7860DW) on page 98.)

(See Paper is jammed inside the machine on page 93.)

(See Paper is jammed at the back of the machine on page 91.)

(See Paper is jammed in the standard paper tray on page 90.)

Contact your administrator to check your Secure Function Lock Settings.

Place a sheet of paper in the manual feed slot. (See Loading paper in the manual feed slot on page 12.)

Troubleshooting

)

) Received

Error Message Cause Action

No Paper The machine is out of paper or

paper is not correctly loaded in the paper tray.

No Response/Busy The number you dialled does not

answer or is busy.

No Toner The toner cartridge is not installed

correctly.

Not Available This function is not permitted to

all IDs by Secure Function Lock

2.0.

Out of Memory The machine’s memory is full. Fax sending or copy operation in

Do one of the following:

 Refill the paper in the paper tray and

press Start.

 Remove the paper and load it again.

Then press Start.

 If the problem is not resolved, the paper

pick-up roller may need to be cleaned. Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers on page 79.)

Verify the number and try again.

Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit.

Contact your administrator to check your Secure Function Lock Settings.

progress

Do one of the following:

 Press Start to send or copy the scanned

pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Clear the faxes from the memory.

Print the faxes that are stored in the memory to restore the memory to 100%. Then turn off Fax Storage to avoid storing more faxes in the memory. (See

Printing a fax from the memory in Chapter 4 of the Advanced User's Guide and Fax Storage in Chapter 4 of the Advanced User's Guide.)

Print operation in process

Do one of the following:

 Reduce the print resolution. (See Basic

tab in the Software User’s Guide.)

 Clear the faxes from the memory. (See

the above explanation.)

Error Message Cause Action

Print Unable XX

(XX = Error Code)

Replace Drum It is time to replace the drum unit. Replace the drum unit.

Replace Toner The machine will stop printing

Scan Unable XX

(XX = Error Code)

Size Error DX The paper in the tray is not a

The machine has a mechanical problem.

The drum unit counter was not reset when a new drum was installed.

until you replace the toner cartridge.

The machine has a mechanical problem.

suitable size for automatic duplex printing.

Do one of the following:



(For MFC-7360 / MFC-7360N /

MFC-7362N / MFC-7460DN

Transferring your faxes or Fax Journal report on page 87 before disconnecting

the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

(For MFC-7470D, MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Replacing the drum unit on page 66.) Reset the drum unit counter.

(See Replacing the drum unit on page 66.)

If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 61.)

If you have set the Toner setting to Continue, the machine will continue to print data until the LCD shows Toner Ended. For how to operate the machine in Continue mode, see Toner Settings in Chapter 1 of the Advanced User's Guide.

(For MFC-7360 / MFC-7360N /



MFC-7362N / MFC-7460DN See Transferring your faxes or Fax Journal report on page 87 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

(For MFC-7470D, MFC-7860DW) Disconnect the machine from the power for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

Load A4 paper for automatic duplex printing, and then press Start. (See Print media on page 146.)

Troubleshooting

)

Error Message Cause Action

Size mismatch The paper in the tray is not a

correct size.

Toner Ended It is time to replace the toner

cartridge.

Toner Low The toner is low. Buy a new toner cartridge before you get a

Load an appropriate size of paper in the tray, and re-set the “Paper Size” (Menu, 1, 2, 2). (See Paper Size on page 18.)

Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 61.)

Replace Toner message.

Troubleshooting

Note

Transferring your faxes or Fax Journal report B

If the LCD shows:

 Init Unable XX

 Print Unable XX

 Scan Unable XX

(MFC-7360 / MFC-7360N / MFC-7362N / MFC-7460DN) If it is necessary to disconnect the machine from the AC power outlet, we recommend transferring your faxes to another fax machine or to your PC before you unplug the machine. (See Transferring faxes to another

fax machine on page 87 or Transferring faxes to your PC on page 87.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine on page 87.)

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Enter

personal information (station ID) in the Quick Setup Guide.)

Transferring faxes to your PC B

You can transfer the faxes from your machine’s memory to your PC.

a Make sure that you have installed MFL-

Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For

details about PC-Fax Receive, see

PC-FAX receiving in the Software User’s Guide.)

b Make sure that you have set PC Fax

Receive on the machine. (See PC-Fax

Receive in Chapter 4 of the Advanced User's Guide.)

If faxes are in the machine’s memory when you set up PC-Fax Receive, the LCD will ask if you want to transfer the faxes to your PC.

c Do one of the following:

 To transfer all faxes to your PC,

press 1. You will be asked if you want a backup print.

 To exit and leave the faxes in the

memory, press 2.

d Press Stop/Exit.

Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you

cannot enter fax transfer mode. (See Enter personal information (station ID) in the Quick Setup Guide.)

a Press Menu, 9, 0, 2.

a Press Menu, 9, 0, 1. b Do one of the following:

 If the LCD shows No Data, there are

no faxes left in the machine’s memory. Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded. Press Start.

b Enter the fax number to which the Fax

Journal report will be forwarded.

c Press Start.

Document Jams B

Document is jammed in the top of the ADF unit B

Document is jammed under the document cover B

a Take out any paper from the ADF that is

not jammed.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

d Close the ADF cover. e Press Stop/Exit.

b Lift the document cover. c Pull the jammed document out to the

right.

d Close the document cover.

e Press Stop/Exit.

Troubleshooting

Removing small documents jammed in the ADF B

a Lift the document cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

Document is jammed at the output tray B

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Close the document cover. d Press Stop/Exit.

c Press Stop/Exit.

Paper Jams B

IMPORTANT

Note

Paper is jammed in the standard paper tray B

If the LCD shows Jam Tray, follow these steps:

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 93.

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

Pulling out the jammed paper downwards allows you to remove the paper more easily.

c Make sure the paper is below the

maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 10.)

d Put the paper tray firmly back in the

machine.

Brother MFC-7470D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guides and where do I find it?

Table of Contents

General information 1

Using the documentation 1

Symbols and conventions used in the documentation 1

Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide

Viewing Documentation 1

How to find Scanning instructions 1

Accessing Brother Support (Windows®) 1

Control panel overview 1

Volume settings 1

Ring volume 1

Speaker volume 1

Beeper volume 1

Loading paper 2

Loading paper and print media 2

Loading paper in the standard paper tray 2

Printing on plain paper, thin paper or recycled paper from the standard paper tray

Loading paper in the manual feed slot 2

Printing on plain paper, thin paper or recycled paper from the manual feed slot

Printing on thick paper, bond paper, labels and envelopes

Unscannable and unprintable areas 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media 2

Type and size of paper 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 3

How to load documents 3

Using the automatic document feeder (ADF) 3

Document Sizes Supported 3

How to load documents 3

Using the scanner glass (Flatbed) 3

Document Sizes Supported 3

How to load documents 3

Sending a fax 4

How to send a fax 4

Faxing Letter size documents from the scanner glass 4

Cancelling a fax in progress 4

Transmission verification report 4

Receiving a fax 5

Receive modes 5

Choosing the receive mode 5

Using receive modes 5

Fax Only mode will automatically answer every call as a fax.

Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:

Manual mode turns off all automatic answering functions unless you are using the

Receive Mode settings 5

Ring Delay 5

F/T Ring Time (Fax/Tel mode only) 5

Fax Detect 5

(MFC-7470D only) If Fax Detect is Semi:

Telephone and external devices 6

Voice operations (MFC-7470D only) 6

Making a telephone call 6

Hold 6

Telephone line services 6

Do you have Voice Mail? 6

Telephone Service for Australia 6

Distinctive Ring 6

How does your telephone company's “Distinctive Ring” service work?

What does Brother's “Distinctive Ring” do?

Set the Distinctive Ring to ON 6

Telephone Service for New Zealand 6

FaxAbility 6

How Will the Fax Machine Treat All Other Numbers?

What is the Advantage of Using the FaxAbility Function?