Brother MFC-7420, MFC-7820N User's Guide

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USER’S GUIDE

MFC-7420 MFC-7820N

Version D

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-7420 and MFC-7820N (Circle your model number)

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number can be displayed on the LCD screen

(Menu/Set, 4, 1) for MFC-7420 or (Menu/Set, 6, 1) for MFC-7820N. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

may serve as confirmation of the purchase date of your

■

product should you lose your receipt; and may support an insurance claim by you in the event of

■

product loss covered by insurance.

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Safety precautions

We use the following icons throughout this User’s Guide.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

To use the machine safely

Please keep these instructions for later reference and read them before attempting any maintenance.

Note

(For MFC-7420) If there are faxes in the machine’s memory, you need to print them or save them before you turn off the power and unplug the machine. (To print the faxes in memory, see Printing

a fax from the memory on page 4-4. To save the faxes in memory, see Forwarding faxes to another fax machine on page 11-5 or Transferring faxes to your PC on page 11-5.)

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket.

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

WARNING

After you use the machine, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.

The fuser unit is marked with a caution label. Please do not remove or damage the label.

To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover or scanner cover.

To prevent injuries, be careful not to put your fingers in the area shown in the illustrations.

Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

iii

WARNING

■

When you move the machine, grasp the side hand holds that are under the scanner. DO NOT carry the machine by holding it at the bottom.

■

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

■

This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must disconnect the power cord from the electrical socket to shut off the power completely.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:

1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use this product to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

Quick Reference Guide

Sending Faxes

Automatic Transmission using the ADF

If it is not illuminated in green, press

(Fax).

2 Load your document.

Enter the fax number using One-Touch,

Speed-Dial, Search or the dial pad.

Press Start.

Storing numbers

Storing One-Touch Dial numbers

Press Menu/Set, 2, 3, 1.

Press the One-Touch key where you

want to store the number.

Note

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

Storing Speed-Dial numbers

Press Menu/Set, 2, 3, 2.

Using the dial pad, enter a three-digit

Speed-Dial location number (001 - 200). Press Menu/Set.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Dialling operations

One-Touch Dialling / Speed-Dialling

If it is not illuminated in green, press

(Fax).

Load your document.

Enter the number (up to 20 digits).

Press Menu/Set.

Enter the name up to 15 characters (or

leave it blank). Press Menu/Set.

Press Stop/Exit.

Press the One-Touch key of the number

you want to call.

Note

To dial One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

—OR— Press Search/Speed Dial, press #.

Press the three-digit Speed-Dial number.

Press Start.

Using Search

If it is not illuminated in green, press

(Fax).

Load your document.

Press Search/Speed Dial, and then

enter the first letter of the name you’re looking for.

Press or to search the memory.

Press Start.

Making copies

Single copy

Press (Copy) to illuminate it in

green.

Load your document.

Press Start.

▲

Sorting copies using the ADF

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

Press Menu/Set.

Press Start.

Introduction

Using this Guide..................................................................................................1-1

Choosing a location.............................................................................................1-2

How to access the complete User’s Guide..........................................................1-3

To view Documentation (For Windows

How to find Scanning instructions .............................................................1-3

To view Documentation (For Macintosh

How to find Scanning instructions .............................................................1-4

Control panel overview ........................................................................................1-5

Load document....................................................................................................1-7

Using the automatic document feeder (ADF) ...............................................1-7

Using the scanner glass ................................................................................1-8

About paper .........................................................................................................1-9

Recommended paper ....................................................................................1-9

Choosing acceptable paper ...........................................................................1-9

Paper capacity of the paper trays............................................................1-10

How to load paper .......................................................................................1-11

To load paper or other media in the paper tray .......................................1-11

To load envelopes .......................................................................................1-12

To load paper or other media in the manual feed slot.............................1-12

About fax machines ...........................................................................................1-13

Fax tones and handshake ...........................................................................1-13

ECM (Error Correction Mode)......................................................................1-14

Multi-Line connections (PABX)....................................................................1-14

).......................................................1-3

).....................................................1-4

Getting started

Initial setup ..........................................................................................................2-1

Setting the Date and Time.............................................................................2-1

Setting Tone and Pulse dialling mode (not available in New Zealand) .........2-1

Setting the Station ID.....................................................................................2-2

General Setup .....................................................................................................2-3

Setting the Mode Timer .................................................................................2-3

Setting the Paper Type ..................................................................................2-3

Setting the Paper Size...................................................................................2-4

Setting the Ring Volume................................................................................2-4

Setting the Beeper Volume............................................................................2-5

Setting the Speaker Volume..........................................................................2-5

Turning on Automatic Daylight Savings Time................................................2-5

Toner Save ....................................................................................................2-5

Sleep Time ....................................................................................................2-6

Setting the LCD Contrast...............................................................................2-6

Security..........................................................................................................2-6

TX Lock (MFC-7420 only) .............................................................................2-6

Setting up the password............................................................................2-7

Changing the TX Lock password...............................................................2-7

Turning TX Lock on...................................................................................2-7

Turning TX Lock off...................................................................................2-7

vii

Memory Security (MFC-7820N only) .............................................................2-8

Setting up the password............................................................................2-8

Changing the Memory Security password.................................................2-8

Turning Memory Security on .....................................................................2-9

Turning Memory Security off .....................................................................2-9

Setting Lock...................................................................................................2-9

Setting up the password............................................................................2-9

Changing the Setting Lock password......................................................2-10

Turning Setting Lock on...........................................................................2-10

Turning Setting Lock off...........................................................................2-10

Setup Send

How to enter Fax mode .......................................................................................3-1

How to dial...........................................................................................................3-1

Manual dialling...............................................................................................3-1

One-Touch Dialling........................................................................................3-1

Speed-Dialling ...............................................................................................3-1

Search...........................................................................................................3-2

Fax Redial .....................................................................................................3-2

How to Fax...........................................................................................................3-3

Faxing from the ADF .....................................................................................3-3

Faxing from the scanner glass ......................................................................3-3

Automatic transmission .................................................................................3-4

Manual transmission (with an external telephone only).................................3-4

Out of Memory message ...............................................................................3-4

Basic sending operations.....................................................................................3-5

Sending faxes using multiple settings ...........................................................3-5

Contrast.........................................................................................................3-5

Fax Resolution...............................................................................................3-6

Dual Access...................................................................................................3-6

Real Time Transmission................................................................................3-7

Broadcasting..................................................................................................3-7

Checking job status .......................................................................................3-8

Cancelling a fax in progress ..........................................................................3-8

Cancelling a scheduled job............................................................................3-8

Advanced sending operations .............................................................................3-9

Composing the electronic Cover Page..........................................................3-9

Composing your own comments...............................................................3-9

Cover page for the next fax only..............................................................3-10

Send a cover page for all faxes ...............................................................3-10

Using a printed cover page......................................................................3-11

Overseas Mode ...........................................................................................3-11

Delayed Fax ................................................................................................3-12

Delayed Batch Transmission.......................................................................3-12

Setup for Polled Transmit (Standard) ..........................................................3-13

Setup for Polled Transmit with Secure Code...............................................3-13

viii

Setup Receive

Basic receiving operations...................................................................................4-1

Choosing the Receive Mode ........................................................................4-1

To select or change your Receive Mode...................................................4-2

Setting the Ring Delay ..................................................................................4-2

Setting the F/T Ring Time (Fax/Tel mode only).............................................4-3

Fax Detect .....................................................................................................4-3

Printing a reduced incoming fax (Auto Reduction)........................................4-4

Advanced receiving operations............................................................................4-4

Printing a fax from the memory ....................................................................4-4

Setting the Print Density................................................................................4-4

Reception into memory..................................................................................4-5

If Memory Receive is On at this time.........................................................4-5

If Memory Receive is Off at this time.........................................................4-5

Polling............................................................................................................4-5

Setup for Polling Receive (Standard) ........................................................4-5

Secure Polling...........................................................................................4-6

Setup for Polling Receive (Secure) ...........................................................4-6

Setup for Polling Receive (Timer)..............................................................4-6

Sequential Polling......................................................................................4-7

Quick-Dial numbers and dialling options

Storing numbers for easy dialling ........................................................................5-1

Storing One-Touch numbers .........................................................................5-1

Storing Speed-Dial numbers .........................................................................5-2

Changing One-Touch / Speed-Dial numbers ................................................5-2

Setting up Groups for Broadcasting ..............................................................5-3

Dialling options ....................................................................................................5-4

Access codes and credit card numbers.........................................................5-4

Pause ............................................................................................................5-4

Tone or Pulse (not available in New Zealand)...............................................5-4

Remote Fax Options

Setting up Remote Fax Options...........................................................................6-1

Setting up Fax Forwarding ............................................................................6-1

Setting Fax Storage.......................................................................................6-1

Setting PC Fax Receive ................................................................................6-2

Turning off Remote Fax Options ...................................................................6-3

Changing Remote Fax Options .....................................................................6-3

Setting your Remote Access Code................................................................6-4

Remote Retrieval.................................................................................................6-4

Using your Remote Access Code..................................................................6-4

Remote commands .......................................................................................6-5

Retrieving fax messages ...............................................................................6-6

Changing your Fax Forwarding number........................................................6-6

Printing reports

Fax settings and activity ......................................................................................7-1

Customizing the Transmission Verification Report ........................................7-1

Setting the Journal Period .............................................................................7-2

Printing reports ..............................................................................................7-2

How to print a report..................................................................................7-2

Making copies

Using the machine as a copier ............................................................................8-1

Enter Copy mode...........................................................................................8-1

Making a single copy .....................................................................................8-1

Making multiple copies ..................................................................................8-2

Stop copying..................................................................................................8-2

Using the temporary Copy keys...........................................................................8-2

Enlarging or reducing the image copied ........................................................8-3

Changing the temporary copy settings ..........................................................8-4

Quality .......................................................................................................8-5

Sorting copies using the ADF....................................................................8-5

Making N in 1 copies (Page Layout)..........................................................8-6

Making a poster (Page Layout) .................................................................8-7

Changing the default copy settings......................................................................8-8

Quality ...........................................................................................................8-8

Adjusting contrast ..........................................................................................8-8

Out of Memory message .....................................................................................8-8

Legal limitations ...................................................................................................8-9

Software and Network Features 9-1

Important information

IEC 60825-1 Specification ...........................................................................10-1

Laser Diode .............................................................................................10-1

Disconnect device .......................................................................................10-1

LAN connection (MFC-7820N only).............................................................10-1

Radio interference .......................................................................................10-1

Important Information for Australia ....................................................................10-2

IMPORTANT-For Your Safety .....................................................................10-2

Important safety instructions........................................................................10-2

Important Information for New Zealand .............................................................10-3

Important Safety Instructions.......................................................................10-3

IMPORTANT-For Your Safety .....................................................................10-5

IMPORTANT NOTICE.................................................................................10-5

Important Information for Some Countries.........................................................10-5

Important Safety Instructions.......................................................................10-5

Trademarks .................................................................................................10-7

Troubleshooting and routine maintenance

Troubleshooting.................................................................................................11-1

Error messages ...........................................................................................11-1

Checking if the machine has faxes in its memory ...................................11-5

Forwarding faxes to another fax machine ...............................................11-5

Transferring faxes to your PC..................................................................11-5

Document jams............................................................................................11-6

Document is jammed in the top of the ADF unit......................................11-6

Document is jammed inside the ADF unit ...............................................11-6

Paper jams ..................................................................................................11-7

Paper is jammed inside the machine.......................................................11-7

Paper is jammed at the back of the machine ..........................................11-8

Paper is jammed inside the drum unit and toner cartridge assembly....11-10

If you are having difficulty with your machine............................................11-11

Improving the print quality .........................................................................11-16

Cleaning the drum unit ..............................................................................11-17

Compatibility..............................................................................................11-20

Packing and shipping the machine..................................................................11-20

Routine maintenance.......................................................................................11-21

Cleaning the outside of the machine.........................................................11-21

Clean the outside of the machine as follows: ........................................11-21

Cleaning the scanner glass .......................................................................11-22

Cleaning the laser scanner window...........................................................11-23

Cleaning the corona wire...........................................................................11-24

Replacing the toner cartridge TN-2025 .....................................................11-25

How to replace the toner cartridge ............................................................11-25

Replacing the drum unit (DR-2025)...........................................................11-28

Machine Information........................................................................................11-30

Checking the Serial Numbers....................................................................11-30

Checking the Page Counters.....................................................................11-30

Checking the Drum Life.............................................................................11-30

Appendix A

Telephone Service for Australia.......................................................................... A-1

Telstra

Caller ID (Caller IDentification)..................................................................... A-2

How Does the Caller ID Work?..................................................................... A-2

The Caller ID is Stored in Your Machine Memory........................................ A-3

Viewing Caller ID List ................................................................................... A-3

Telephone Service for New Zealand .................................................................. A-4

FaxAbility...................................................................................................... A-4

FaxStream® Duet® (Distinctive Ringing)......................................... A-1

What is the Advantage of using Telstra How does Telstra

Set the Distinctive Ringing to ON............................................................. A-2

Advantages of Caller ID............................................................................ A-2

The Caller ID Appears on the Display When Your Telephone Rings....... A-3

Printing Caller ID List................................................................................ A-3

How Will the Fax Machine Treat All Other Numbers?.............................. A-4

What is the Advantage of Using the FaxAbility Function?........................ A-4

How Does FaxAbility Work?..................................................................... A-4

FaxStream® Duet® Work? ......................................... A-2

FaxStream® Duet® Function?..... A-1

How to Turn FaxAbility OFF or ON...........................................................A-5

Caller ID (Caller IDentification)..................................................................... A-5

Advantages of Caller ID............................................................................ A-5

How Does the Caller ID Work?.....................................................................A-6

The Caller ID Appears on the Display When Your Telephone Rings ....... A-6

Viewing Caller ID List ................................................................................... A-6

Printing Caller ID List................................................................................ A-6

Telephone Service for Some Countries.............................................................. A-7

Distinctive Ringing (For Singapore and Hong Kong) .................................... A-7

Setting the Distinctive Ringing..................................................................A-7

Caller ID (For Singapore and Hong Kong) ................................................... A-7

Viewing Caller ID List ................................................................................... A-8

Printing Caller ID List................................................................................ A-8

Advanced receiving operations........................................................................... A-8

Operation from extension telephones........................................................... A-8

For Fax/Tel mode only.................................................................................. A-8

Using a cordless external handset ............................................................... A-9

Changing the remote codes ......................................................................... A-9

Connecting an external device to your machine............................................... A-10

Connecting an external telephone.............................................................. A-10

Connecting an external telephone answering device (TAD) ...................... A-10

Sequence ............................................................................................... A-10

Connections............................................................................................A-11

Recording outgoing message (OGM) on an external TAD..................... A-11

Custom features on your phone line........................................................... A-11

Appendix B

On-screen programming ..................................................................................... B-1

Menu table.................................................................................................... B-1

Memory storage............................................................................................ B-1

Navigation keys ..................................................................................................B-2

Entering Text ..............................................................................................B-10

Inserting spaces .....................................................................................B-10

Making corrections ................................................................................. B-10

Repeating letters .................................................................................... B-10

Special characters and symbols ............................................................ B-10

Glossary G-1

Specifications

Product description ............................................................................................. S-1

General...............................................................................................................S-1

Print media.......................................................................................................... S-2

Copy ...................................................................................................................S-3

Fax...................................................................................................................... S-4

Scanner .............................................................................................................. S-5

Printer.................................................................................................................S-5

Interfaces............................................................................................................S-6

Computer requirements...................................................................................... S-7

Consumable items.............................................................................................. S-8

xii

Network (LAN) (MFC-7820N only)...................................................................... S-9

Optional External Wireless Print/Scan Server (NC-2200w)................................ S-9

Optional External Print Server (NC-2100p) ...................................................... S-10

Index I-1

Remote Retrieval Access card R-1

xiii

Introduction

Using this Guide

Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics.

Bold Bold typeface identifies specific keys on the machine’s control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic.

Courier Courier type face identifies the messages on the LCD of the machine.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.

Improper Setup icons alerts you to devices and operations that are not compatible with the machine.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

1 - 1

Choosing a location

Introduction

Place your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C and 32.5°C.

CAUTION

■ Avoid placing your machine in a high-traffic area.

■ Do not place the machine near heaters, air conditioners, water, chemicals, or refrigerators.

■ Do not expose the machine to direct sunlight, excessive heat, moisture, or dust.

■ Do not connect your machine to an electrical socket controlled by wall switches or automatic

timers.

■ Disruption of power can wipe out information in the machine’s memory.

■ Do not connect your machine to an electrical socket on the same circuit as large appliances

or other equipment that might disrupt the power supply.

■ Avoid interference sources, such as speakers or the base units of cordless phones.

1 - 2

Chapter 1

How to access the complete User’s Guide

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of the Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the complete User’s Guide located in the ‘Documentation’ section of the CD-ROM.

Note

Network is available for MFC-7420 with an optional Print or Print/Scan server. (See Optional External Wireless Print/Scan

Server (NC-2200w) on page S-9 and Optional External Print Server (NC-2100p) on

page S-10.)

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL Pro Suite MFC-XXXX (where XXXX is your

model name) from the Programs Group and then select User’s Guide.

—OR— Turn on your PC. Insert the Brother

CD-ROM labelled Windows CD-ROM drive.

If the model name screen appears, click

your model name.

If the language screen appears, click

your language. The CD-ROM main menu will appear.

into your

Note

If this window does not appear, use Windows program from the root directory of the Brother CD-ROM.

4 5

Explorer to run the setup.exe

Click Documentation.

Click the documentation you want to read.

• Quick Setup Guide: Setup and Software Installation Instructions

• User’s Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide (*MFC-7820N only)

• PaperPort Management Software

User’s Guide: Document

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:

■ How to scan using Windows

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

■ Using ControlCenter2.0 in Chapter 3

(For Windows Professional/XP/Windows NT Workstation Version 4.0)

PaperPort

■ Instructions for scanning directly from

ScanSoft

98/98SE/Me/2000

User's Guide

PaperPort

in Chapter 2

1 - 3

Introduction

To view Documentation (For Macintosh®)

Turn on your Macintosh®. Insert the

Brother CD-ROM labelled Macintosh into your CD-ROM drive. The following window will appear.

(Mac OS® X)

Double-click the Documentation icon.

The select Language screen appears,

double-click your language.

Click the documentation you want to

read.

How to find Scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide:

■ Scanning from a Macintosh

(For Mac OS or greater)

■ Using ControlCenter2.0 (For Mac OS

10.2.4 or greater) in Chapter 7

■ Network Scanning in Chapter 7

(For Mac OS

(MFC-7820N only)

Presto!

■ Instructions for scanning directly from

PageManager® User's Guide

Presto!

9.1 - 9.2/Mac OS® X 10.2.4

X 10.2.4 or greater)

PageManager

in Chapter 7

• Quick Setup Guide: Setup and Software Installation Instructions

• User's Guide (2 or 3 manuals): User’s Guide for stand-alone operations, Software User’s Guide and Network* User’s Guide (*MFC-7820N only)

1 - 4

Chapter 1

▲

Control panel overview

MFC-7420 and MFC-7820N have similar control keys.

One-Touch Keys

These 4 keys give you instant access to 8 previously stored numbers.

Shift

To access One-Touch numbers 5 to 8, hold down Shift as you press the One-Touch key.

Fax and telephone keys:

Redial/Pause

Redials the last number you called. It also inserts a pause in quick dial numbers.

Hook

This key is used to have a telephone conversation after picking up the external handset in F/T pseudo-ringing.

Resolution

Sets the resolution when you send a fax.

Mode keys:

Fax

Lets you access Fax mode.

Scan

Lets you access Scan mode.

Copy

Lets you access Copy mode.

Navigation keys:

Menu/Set

The same key is used for Menu and Set operations.

Lets you access the Menu to program and store your settings in the machine.

In standby mode you can press these keys to adjust the ring volume.

▼

Search/Speed Dial

Lets you look up numbers that are stored in the dialling memory. It also lets you dial stored numbers by pressing # and a three-digit number.

Press to scroll forward or backward to a menu selection.

▲

▼

Press to scroll through the menus and options.

1 - 5

Introduction

Dial Pad

Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the machine.

The # key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone (not available in New Zealand).

Start

Lets you start sending faxes or make copies.

Stop/Exit

Stops an operation or exits from the menu.

Reports

Print the Transmission Verification Report, Help List, Quick-Dial List, Fax Journal, User Settings, Order Form and Network Configuration*. (*MFC-7820N only).

Liquid Crystal Display (LCD)

Displays messages on the screen to help you set up and use your machine.

Copy keys (Temporary settings):

Enlarge/Reduce

Lets you reduce or enlarge copies depending upon the ratio you select.

Options

You can quickly and easily select temporary settings for copying.

Printer key:

Job Cancel

You can cancel a print job and clear the printer memory.

1 - 6

Chapter 1

Load document

You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the automatic document feeder (ADF)

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF.

CAUTION

DO NOT use paper that is curled,

■

wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.

DO NOT use cardboard, newspaper or

■

fabric.

Adjust the paper guides to fit the width of

your documents.

Unfold the ADF document output

support flap.

■ Make sure documents written with ink are

completely dry.

■ Documents to be faxed must be from

147.3 to 215.9 mm wide and 147.3 to 356 mm long.

Fan the pages well. Make sure you put

the documents face up, top edge first in the ADF until you feel them touch the feed roller.

CAUTION

DO NOT pull on the document while it

■

is feeding.

■ Thick documents left on the scanner

glass may cause the ADF to jam.

1 - 7

Using the scanner glass

Close the document cover.

Introduction

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Documents can be up to 215.9 mm wide and 297 mm long.

Note

To use the scanner glass, the ADF must be empty.

Lift the document cover.

Using the document guidelines on the

left, centre the document face down on the scanner glass.

Place documents Face Down on the scanner glass.

CAUTION

If the document is a book or is thick, do not slam the cover or press on it.

1 - 8

Chapter 1

About paper

Recommended paper

To get the best print quality, we suggest using paper that meets the conditions mentioned below.

■ Paper that is made for plain-paper copying

■ Paper that is 75 to 90 gsm (20 to 24 lb)

■ Neutral paper, not acidic or alkaline paper

■ Long-grain paper

■ Paper with moisture content of

approximately 5%

■ Recycled paper that meets DIN 19309

specifications

We recommend using “3M Transparency Film” when you print on transparencies.

Choosing acceptable paper

We recommend that you test paper (especially special sizes and types of paper) on the machine before purchasing large quantities.

For optimum printing, use a recommended type of paper, especially for plain paper and transparencies. For more information on paper specifications, call your nearest authorized sales representative or the place where you purchased your machine.

■ Use labels or transparencies that are

designed for use in laser printers.

■ If you are using special paper and the

machine has problems feeding from the paper tray, try again using the manual feed slot.

■ You can use recycled paper in this

machine.

1 - 9

Introduction

CAUTION

Do not use the following types of paper or envelopes; they may cause a paper jam and

damage your machine.

Do not use:

• Inkjet paper;

• Coated paper, such as vinyl coated paper;

• Pre-printed or highly textured paper, or paper with an embossed letterhead;

• Label sheets that have had any labels removed;

• Paper that has been previously printed on;

• Paper that cannot be arranged uniformly when stacked;

• Paper that is made with a short grain;

• Damaged, curled, wrinkled, or irregularly shaped paper.

mm or

longer

4 mm or longer

DO NOT USE ENVELOPES:

■ To prevent possible damage to the feeding mechanism, do not use the types of

envelopes shown below.

■ that are of a baggy construction

■ Envelopes that are self-adhesive

■ that are embossed (have raised writing on them)

■ that have clasps on them

■ that are not sharply creased

■ that are preprinted on the inside

■ Glue ■ Rounded flap ■ Double flap ■ Triangular flap

Paper capacity of the paper trays

Paper size Paper types No. of sheets

Paper Tray A4, Letter, Legal, Executive,

A5, A6, B5 and B6

Manual feed slot Width: 69.9 - 215.9 mm

Length: 116 - 406.4 mm

Plain paper, Recycled paper up to 250

Transparency up to 10 Plain paper, Recycled paper,

Bond paper, Envelope, Labels and Transparency

(80 gsm)

1 - 10

Chapter 1

How to load paper

To load paper or other media in the paper tray

Pull the paper tray completely out of the

machine.

While pressing the paper guide release

lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.

Fan the stack of paper well to avoid

paper jams and mis-feeds.

Put paper in the paper tray.

Maximum paper mark

Put the paper tray firmly back in the

machine and unfold the output paper tray support flap before you use the machine.

Note

For Legal size paper, press in the inside latches and pull out the back of the paper tray.

1 - 11

Output Paper Tray Support Flap

Note

When you put paper in the paper tray, please remember the following:

■ Check that the paper is flat in the tray and

below the maximum paper mark, and that the paper guides are touching the sides of the paper stack.

■ The side to be printed on must be face

down.

Introduction

To load envelopes

■ Use envelopes that weigh from 75-95 gsm.

■ Some envelopes require margin settings

in the application. Make sure you do a test print first.

Note

How to load envelopes

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

If the envelopes are ‘double-feeding,’ put one envelope in the paper tray at a time.

To load paper or other media in the manual feed slot

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

1 Slide the paper guides to fit the paper

size.

Using both hands put one sheet of paper

in the manual feed slot until you feel the front edge of the paper touch the paper feed roller. Let go of the paper when you feel the machine feed the paper in a short distance.

1 - 12

Chapter 1

Note

When you put paper in the manual feed slot, please remember the following:

■ The side to be printed on must be face up.

■ Put the leading edge (top of the paper) in

first and push it gently into the slot.

■ Make sure that the paper is straight and in

the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.

■ Do not put more than one sheet or

envelope in the manual feed slot at a time or you may cause the machine to jam.

■ You can remove smaller sizes of printed

paper from the output paper tray more easily if you lift the scanner cover using both hands as shown in the illustration.

About fax machines

Fax tones and handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the “handshake” or connection with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows

Receiving.

You can still use the machine when the scanner cover is raised. You can return the scanner cover to its home position by pushing it down with both hands.

If your machine is set to the Fax Only mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, your machine will continue to send the “chirps” for about 40 seconds, and the LCD continues to show receiving, press Stop/Exit.

The fax ‘handshake’ is the time in which the sending machine’s CNG tones and the receiving machine’s “chirps” overlap. This must be for at least 2 to 4 seconds, so both machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialled. So it is important for the receiving machine to answer the call in as few rings as possible.

Receiving. To cancel

1 - 13

ECM (Error Correction Mode)

Introduction

The Error Correction Mode (ECM) is a way for the machine to check a fax transmission while it is in progress. If the machine detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the machine.

If this feature stops working, delete your faxes from the memory.

Multi-Line connections (PABX)

Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommend all our fax machines be connected to a discrete line. Although some fax machines will work with a particular PABX, we cannot guarantee that the unit will operate properly.

If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received.

1 - 14

Getting started

Initial setup

Setting the Date and Time

When the machine is not in use it will display the date and time. If you set up the Station ID, the date and time displayed by your machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. No other settings will be affected.

Enter the time in 24-Hour format.

Press Menu/Set. (For example, enter 15:25 for 3:25 P.M.)

Press Stop/Exit.

The LCD now shows the date and time whenever the machine is idle in Fax mode.

When the machine is in Sleep mode, the LCD shows page 2-6.)

Sleep. (See Sleep Time on

Note

Your machine can store the date and time up to 2 hours (for MFC-7420) or 4 days (for MFC-7820N) if there is a power failure.

Press Menu/Set, 0, 2.

Initial Setup

2.Date/Time

Enter the last two digits of the year.

Press Menu/Set.

Enter two digits for the month.

Press Menu/Set. (For example, enter 09 for September,

or 10 for October.)

Enter two digits for the day.

Press Menu/Set. (For example, enter 06 for 6th.)

Setting Tone and Pulse dialling mode (not available in New Zealand)

Press Menu/Set, 0, 4.

Initial Setup

4.Tone/Pulse

Press ▲ or ▼ to select Pulse (or Tone).

Press Menu/Set.

Press Stop/Exit.

2 - 1

Getting started

Setting the Station ID

You should store your name or company name and fax number so they print on all fax pages you send.

It is important that you enter the fax number in the internationally standardised format, i.e. in accordance with the following strict sequence:

■ The “+” (plus) character (by pressing

key)

■ Your Country Code (e.g. “61” for Australia,

“64” for New Zealand)

■ Your local area code minus any leading

“0”

■ A space

■ Your number on the local exchange, using

spaces to aid readability as appropriate.

As an example, if the machine is installed in the United Kingdom and the same line is to be used for both fax and voice calls, and your national telephone number is 0161 444 5555, then you must set the fax and telephone number parts of your station ID as: +44 161 444 5555.

Note

■ You cannot enter a hyphen in the number.

To enter a space press once between numbers.

■ The telephone number you enter is only

used for Cover Page features. (See Composing the electronic Cover Page on page 3-9.)

Use the dial pad to enter your name (up

to 20 characters). (See Entering Text on page B-10).

Press Menu/Set.

Press Stop/Exit.

▲

Note

If the Station ID has already been programmed, the LCD will ask you to press 1 to make a change or 2 to exit without changing.

Press Menu/Set, 0, 3.

Initial Setup

3.Station ID

Enter your fax number (up to 20 digits).

Press Menu/Set.

Enter your telephone number (up to 20

digits characters). Press Menu/Set. (If the telephone number and fax

number are the same, enter the same number again.)

2 - 2

Chapter 2

General Setup

Setting the Mode Timer

The machine has three temporary mode keys on the control panel: Fax, Scan and Copy. You can change the number of seconds or minutes the machine takes after the last Scan or Copy operation before it returns to Fax mode. If you select the mode you used last.

Press Menu/Set, 1, 1.

General Setup

1.Mode Timer

Press ▲ or ▼ to select 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or Off.

Press Menu/Set.

Off, the machine stays in

Setting the Paper Type

To get the best print quality, set the machine for the type of paper you are using.

Press Menu/Set, 1, 2.

General Setup

2.Paper Type

Press ▲ or ▼ to select Plain, Thin,

Thick, Thicker or Transparency.

Press Menu/Set.

Press Stop/Exit.

Note

■ The machine ejects paper with printed

surfaces face down onto the output paper tray in the front of the machine. When you use transparencies or labels, remove each sheet immediately to prevent smudging or paper jams.

■ You can select Transparency in Step 2

Letter, Legal or A4 paper size has

if been selected (Menu/Set, 1, 3).

Press Stop/Exit.

2 - 3

Getting started

Setting the Paper Size

You can use seven sizes of paper for printing copies: Letter, Legal, A4, B5, A5, B6, A6 and Executive and two sizes for printing faxes: Letter and A4. When you change the size of paper you load in the paper tray, you will need to change the paper size setting at the same time so your machine can fit an incoming fax or a reduced copy on the page.

Note

If you selected Transparency as the paper type (Menu/Set, 1, 2) you will only be able to

Letter, Legal or A4 size paper in

select Step 2.

Press Menu/Set, 1, 3.

General Setup

3.Paper Size

Press ▲ or ▼ to select Letter, Legal,

A4, A5, A6, B5, B6 or Executive.

Press Menu/Set.

Setting the Ring Volume

You can turn the ring Off or you can select the ring volume level.

Press Menu/Set, 1, 4, 1.

Volume

1.Ring

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

—OR— You can adjust the ring volume when your machine is idle (not being used). In mode (Fax), press or to adjust

the volume level. Every time you press these keys, the machine will ring so you can hear the active setting as the LCD shows it. The volume changes with each key press. The new setting will stay until you change it again.

▲

Press Stop/Exit.

2 - 4

Chapter 2

Setting the Beeper Volume

You can change the beeper volume. The default setting is the machine will beep when you press a key, make a mistake, or after you sent or received a fax.

Press Menu/Set, 1, 4, 2.

Volume

2.Beeper

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

Med. When the beeper is on,

Setting the Speaker Volume

You can adjust the machine’s one-way speaker volume.

Turning on Automatic Daylight Savings Time

You can set the machine to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Autumn. Make sure you have set the correct day and time in

Date/Time setting.

the

1 Press Menu/Set, 1, 5.

General Setup

5.Clock Change

Press ▲ or ▼ to select

To Summer Time

To Winter Time).

(or Press Menu/Set.

Press Stop/Exit.

Toner Save

Press Menu/Set, 1, 4, 3.

Volume

3.Speaker

Press ▲ or ▼ to select Low, Med, High

Off.

or Press Menu/Set.

Press Stop/Exit.

You can conserve toner using this feature. When you set Toner Save to appears lighter. The default setting is

Press Menu/Set, 1, 6, 1.

Ecology

1.Toner Save

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

On, print

Off.

2 - 5

Getting started

Sleep Time

Setting the Sleep Time reduces power consumption by turning off the fuser inside the machine while it is idle. You can choose how long the machine is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the machine receives a Fax or PC data or makes a copy. The factory setting is 05 minutes. While the machine is in sleep mode you will see on the LCD. If you try to print or copy in sleep mode, there will be a short delay while the fuser warms up to its working temperature.

Press Menu/Set, 1, 6, 2.

Ecology

2.Sleep Time

Use the dial pad to enter the length of

time the machine is idle before it goes into sleep mode (00 to 99).

Press Menu/Set.

Press Stop/Exit.

Sleep

Security

You can set up your machine with multiple levels of security using TX Lock (MFC-7420 only), Memory Security (MFC-7820N only) and Setting Lock.

TX Lock (MFC-7420 only)

TX Lock lets you prevent unauthorized access to the machine. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on TX Lock, so they won’t be lost.

While TX Lock is on, the following operations are available:

■ Receiving faxes

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Remote Retrieval

(if Fax Storage was already on)

■ PC Fax Receive

(if PC Fax Receive was already on)

Note

■

If you want to turn off sleep mode, press

and Options simultaneously in Step 2.

Start

■ If the machine is in Sleep Mode when you

change the Sleep Time, the new setting will take effect the next time the machine copies, prints or is turned off and on.

Setting the LCD Contrast

You can change the contrast to help the LCD look lighter or darker.

Press Menu/Set, 1, 7.

General Setup

7.LCD Contrast

Press ▲ or ▼ to select Light or Dark.

Press Menu/Set.

Press Stop/Exit.

While TX Lock is on, the following operations are NOT available:

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

2 - 6

Chapter 2

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the TX Lock password,

please call your Brother dealer for service.

Press Menu/Set, 1, 8, 1.

Security

1.TX Lock

Enter a four-digit number for the

password. Press Menu/Set. If you are entering the password for the

first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Press Stop/Exit.

Changing the TX Lock password

Press Menu/Set, 1, 8, 1.

Press ▲ or ▼ to select Set Password.

Verify.

Turning TX Lock on

1 Press Menu/Set, 1, 8, 1.

Security

1.TX Lock

Press ▲ or ▼ to select Set TX Lock.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set. The machine goes offline and the LCD

shows

Turning TX Lock off

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

TX Lock is automatically turned off.

Note

If you enter the wrong Password, the LCD shows The machine will stay in TX Lock Mode until the registered password is entered.

TX Lock Mode.

Wrong Password and stays offline.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

2 - 7

Getting started

Memory Security (MFC-7820N only)

Memory Security lets you prevent unauthorized access to the machine. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on Memory Security, so they won’t be lost.

While Memory Security is on, the following operations are available:

■ Receiving faxes into memory

(limited by memory capacity)

■ Fax Forwarding

(if Fax Forwarding was already on)

■ Remote Retrieval

(if Fax Storage was already on)

While Memory Security is on, the following operations are NOT available:

■ Printing received faxes

■ Sending faxes

■ Copying

■ PC printing

■ PC scanning

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Memory Security

password, please call your Brother dealer for service.

Press Menu/Set, 1, 8, 1.

Security

1.Mem Security

Enter a four-digit number for the

password. Press Menu/Set.

If you are entering the password for the first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Press Stop/Exit.

Verify.

Changing the Memory Security password

Note

■ To print the faxes in memory, turn off

Memory Security.

■ You must turn off PC Fax Receive before

you can turn on Memory Security. (See Turning off Remote Fax Options on page 6-3.)

Press Menu/Set, 1, 8, 1.

Press ▲ or ▼ to select Set Password.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

2 - 8

Chapter 2

Turning Memory Security on

1 Press Menu/Set, 1, 8, 1.

Security

1.Mem Security

Press ▲ or ▼ to select Set Security.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set. The machine goes offline and the LCD

shows

Note

If there is a power failure, the data in the memory will remain for up to 4 days.

Turning Memory Security off

Press Menu/Set.

Enter the registered four-digit password.

Memory Security is automatically turned

off and the LCD shows the date and time.

Note

If you enter the wrong Password, the LCD shows The machine will stay in Secure Mode until the registered password is entered.

Secure Mode.

Wrong Password and stays offline.

Setting Lock

Setting Lock lets you prevent unauthorized access to the machine settings.

While Setting Lock is operations are NOT available without password:

■ Date & Time

■ Station ID

■ Set Quick-Dial (One-Touch Dial,

Speed-Dial and Setup Groups)

■ Mode Timer

■ Paper Type

■ Paper Size

■ Volume

■ Auto Daylight

■ Ecology

■ LCD Contrast

■ Security (TX Lock or Memory Security and

Setting Lock)

Setting up the password

Note

■ If you have already set the password, you

will not need to set it, again.

■ If you forget the Setting Lock password,

please call your Brother dealer for service.

Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

On, the following

2 - 9

Enter a four-digit number for the

password. Press Menu/Set.

If you are entering the password for the first time, the LCD shows

Re-enter the password.

Press Menu/Set.

Press Stop/Exit.

Verify.

Getting started

Changing the Setting Lock password

1 Press Menu/Set, 1, 8, 2.

Press ▲ or ▼ to select Set Password.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Enter a four-digit number for the new

password. Press Menu/Set.

If the LCD shows Verify, re-enter the

new password. Press Menu/Set.

Press Stop/Exit.

Turning Setting Lock on

Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Turning Setting Lock off

1 Press Menu/Set, 1, 8, 2.

Security

2.Setting Lock

Enter the registered four-digit password.

Press Menu/Set twice. Press Stop/Exit.

Note

If you enter the wrong Password, the LCD shows stay in Setting Lock mode until the registered password is entered.

Wrong Password. The machine will

Press ▲ or ▼ to select On.

Press Menu/Set.

Enter the registered four-digit password.

Press Menu/Set.

Press Stop/Exit.

2 - 10

Setup Send

How to enter Fax mode

Before sending faxes or changing fax send or receiving settings, make sure (Fax) is

illuminated in green. If it is not, press (Fax) to enter Fax mode. The default setting

is Fax mode.

One-Touch Dialling

Press the One-Touch key of the location you want to call. (See Storing One-Touch numbers on page 5-1.)

Note

To dial One-Touch numbers 5 to 8, hold down

Shift as you press the One-Touch key.

Speed-Dialling

Press Search/Speed Dial, #, and then the three digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-2.)

How to dial

You can dial in any of the following ways.

Manual dialling

Press all of the digits of the fax number.

3 - 1

Three-digit number

Note

If the LCD shows Not Registered when you enter the One-Touch or Speed-Dial number, a number has not been stored at this location.

Setup Send

Search

You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing One-Touch

numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

To search numerically

Fax Redial

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and

Start. Redial/Pause only works if you dialled from

the control panel. If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

Note

In Real Time TX the automatic redial feature does not work when using the scanner glass.

To search alphabeticall

* To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.

3 - 2

Chapter 3

How to Fax

To send more than one page, press 1

and go to Step 5.

Faxing from the ADF

1 If it is not illuminated in green, press

(Fax).

Put the document face up in the ADF.

Dial the fax number.

Press Start. The machine starts scanning the document.

Faxing from the scanner glass

You can use the scanner glass to fax pages of a book. The documents can be up to A4 size. Put the document face down on the scanner glass.

Note

Since you can only scan one page at a time, it is easier to use the ADF if you are sending a multiple page document.

Next Page?

1.Yes 2.No(Send)

—OR— To send a single page, press 2 (or press

Start again). The machine starts sending the

document.

Place the next page on the scanner

glass.

Set Next Page Then Press Set

Press Menu/Set. The machine starts scanning the page.

(Repeat Steps 4 and 5 for each additional page.)

If it is not illuminated in green, press

(Fax).

Load your document on the scanner

glass.

Dial the fax number.

Press Start. The machine starts scanning the first

page.

3 - 3

Setup Send

Automatic transmission

This is the easiest way to send a fax.

Do not pick up the handset of the external phone. Press Start immediately after dialling. (For an example of automatic faxing, follow the steps in Faxing from the ADF on page 3-3.)

Manual transmission (with an external telephone only)

Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.

If it is not illuminated in green, press

(Fax).

Load your document.

Pick up the handset of the external

phone and listen for a dial tone.

Out of Memory message

If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax.

If you get an scanning a subsequent page, you will have the option to press Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

Note

If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real Time Transmission on page 3-7.)

Out of Memory message while

On the external phone, dial the fax

number you want to call.

When you hear the fax tone, press

Start.

Replace the handset of the external

phone.

3 - 4

Chapter 3

Basic sending operations

Sending faxes using multiple settings

When you send a fax you can choose any combination of these settings: cover page, contrast, resolution, overseas mode, delayed fax timer, polling transmission or real time transmission.

If it is not illuminated in green, press

(Fax).

After each setting is accepted, the LCD will ask if you want to enter more settings:

1.Yes 2.No

Contrast

If your document is very light or very dark, you may want to change the contrast.

Light to send a light document.

Use

Dark to send a dark document.

Use

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 1.

Setup Send

1.Contrast

Press ▲ or ▼ to select Auto, Light or

Dark.

Press Menu/Set.

Press 1 to select more settings. The

LCD will return to the menu.

—OR— Press 2 if you have finished choosing

settings and go to the next step.

Setup Send

3 - 5

Setup Send

Fax Resolution

After you load the document, you can use Resolution to change the setting temporarily

(for this fax only). In Fax mode , press

Resolution and you want, and then press Menu/Set.

—OR—

You can change the default setting:

If it is not illuminated in green, press

Press Menu/Set, 2, 2, 2.

Setup Send

2.Fax Resolution

Press ▲ or ▼ to select the resolution

you want.

Press Menu/Set.

▲ or ▼ to select the setting

(Fax).

Dual Access

You can dial a number, and begin scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number.

Note

■ The number of pages you can scan into

the memory will vary depending on the data that is printed on them.

■ If you get an Out of Memory message

while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get an scanning a subsequent page, you can press Start to send the pages scanned so far, or press Stop/Exit to cancel the operation.

Out of Memory message while

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower than Standard resolution.

S.Fine Good for small print or

artwork and transmits slower than Fine resolution.

Photo Use when the document

has varying shades of grey or is a photograph. This has the slowest transmission time.

3 - 6

Chapter 3

Real Time Transmission

When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the phone line is free, the machine will start dialling and sending.

If the memory is full, the machine will send the document in real time (even if

is set to Off).

Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set

Real Time TX to On for all documents or Next Fax:On or Next Fax:Off for the

next fax only.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 5.

Setup Send

5.Real Time TX

To change the setting, press ▲ or ▼ to

On, Next Fax:On,

select

Next Fax:Off or Off.

Press Menu/Set.

Real Time

Broadcasting

Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers and up to 50 manually dialled numbers in the same broadcast.

Press Menu/Set between each of the numbers. Use Search/Speed Dial to help you choose the numbers easily. (To set up Group dial numbers, see Setting up Groups for Broadcasting on page 5-3.)

After the broadcast is finished, a Broadcast Report will be printed to let you know the results.

If it is not illuminated in green, press

(Fax).

Load your document.

Enter a number using One-Touch,

Speed-Dial, a Group number, Search or manual dialling using the dial pad.

Press Menu/Set.

After you have entered all the fax

numbers, press Start.

Note

In Real Time Transmission, the automatic redial feature does not work when using the scanner glass.

3 - 7

Setup Send

Note

■ If you did not use up any of the numbers

for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 258 different numbers.

■ The available memory will vary depending

on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use Dual Access and Delayed fax.

■ Enter the long dialling sequence numbers

as you would normally, but remember that each One-Touch and Speed-Dial number counts as one number, so the number of locations you can store becomes limited. (See Access codes and credit card numbers on page 5-4.)

■ If the memory is full, press Stop/Exit to

stop the job or if more than one page has been scanned, press Start to send the portion that is in the memory.

Cancelling a fax in progress

If you want to cancel a fax, while the machine is scanning, dialling or sending it, press

Stop/Exit.

Cancelling a scheduled job

You can cancel a fax job that is stored and waiting in the memory.

Press Menu/Set, 2, 6.

Fax

6.Remaining Jobs

Any jobs that are waiting will appear on the LCD.

If you have more than one job waiting,

▲ or ▼ to select the job you want

press to cancel.

Press Menu/Set. —OR—

Checking job status

Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows

Press Menu/Set, 2, 6.

If you have more than one job waiting,

press

Press Stop/Exit.

No Jobs Waiting.)

Fax

6.Remaining Jobs

▲ or ▼ to scroll through the list.

If you only have one job waiting, go to Step 3.

Press 1 to cancel.

To cancel another job go to Step 2. —OR— Press 2 to exit without cancelling.

Press Stop/Exit.

3 - 8

Chapter 3

Advanced sending operations

Composing the electronic Cover Page

The Cover Page is sent to the receiving party’s machine. Your Cover Page includes the name stored in the One-Touch or Speed-Dial memory. If you are dialling manually, the name is left blank.

The Cover Page shows your Station ID and the number of pages you’re sending. (See Setting the Station ID on page 2-2.) If you have Cover Page set to (Menu/Set, 2, 2, 7), the number of pages is left blank.

You can select a comment to include on your Cover Page.

1.Note Off

2.Please Call

3.Urgent

On for all faxes

Composing your own comments

You can set up two comments of your own.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 8.

Setup Send

8.Coverpage Note

Press ▲ or ▼ to choose 5 or 6 for your

own comment. Press Menu/Set.

Use the dial pad to enter your

customized comment. Press Menu/Set. (See Entering Text on page B-10.)

4.Confidential

Instead of using one of the preset comments, you can enter two personal messages of your own, up to 27 characters long. Use the chart on B-10 for help entering characters. (See Composing your own comments on page 3-9.)

5.(User Defined)

6.(User Defined)

Most of the temporary to allow you to make changes for each fax you send. However, when you set up your Cover Page and Cover Page Comments, you are changing the default settings so they will be available while faxing.

Setup Send settings are

3 - 9

Setup Send

Cover page for the next fax only

If you have not yet set your Station ID this feature will not work. Make sure you have programmed the Station ID before continuing. (See Setting the Station ID on page 2-2.) If you only want to send a Cover Page with a particular fax, your machine will ask you to enter the number of pages you are sending so it can be printed on the Cover Page.

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 7.

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Next Fax:On

Next Fax:Off).

(or Press Menu/Set.

Press ▲ or ▼ to select one of the

standard or your own comments. Press Menu/Set.

Send a cover page for all faxes

If you have not yet set your Station ID this feature will not work. Make sure you have programmed the Station ID before continuing. (See Setting the Station ID on page 2-2.)

You can set the machine to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 7.

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

If you selected On, press ▲ or ▼ to

select one of the standard or your own comments.

Press Menu/Set.

Enter two digits to show the number of

pages you are sending. Press Menu/Set. (For example, press 0, 2 for 2 pages or

enter 0 0 to leave the number of pages blank. If you make a mistake, press to back up and re-enter the number of pages.)

▲

3 - 10

Chapter 3

Using a printed cover page

If you prefer to use a printed cover page that you can write on, you can print the sample page and attach it to your fax.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 7.

Setup Send

7.Coverpg Setup

Press ▲ or ▼ to select Print Sample.

Press Menu/Set.

Press Start. Your machine prints a copy

of your cover page.

Overseas Mode

If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas Mode. After you send a fax using this feature, the feature will turn itself off.

1 If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 9.

Setup Send

9.Overseas Mode

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

3 - 11

Setup Send

Delayed Fax

During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4.

1 If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 3.

Setup Send

3.Delayed Fax

Press Menu/Set to accept the displayed

time. —OR— Enter the time you want the fax to be

sent (in 24-hour format). (For example, enter 19:45 for 7:45 PM.)

Delayed Batch Transmission

Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 2, 4.

Setup Send

4.Batch TX

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Press Menu/Set.

Note

The number of pages you can scan into the memory depends on the amount of data that is printed on each page.

3 - 12

Chapter 3

Setup for Polled Transmit (Standard)

Polled Transmit is when you set up the machine to wait with a document so another fax machine can retrieve it.

Note

■ When someone polls your machine to

receive a fax, they pay for the call.

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 6.

Setup Send

6.Polled TX

Press ▲ or ▼ to select Standard.

Press Menu/Set.

Press Start.

Note

The document will be stored in the machine’s memory and can be retrieved from any other fax machine until you delete the fax from memory by using the Cancelling a Job menu setting. (See Cancelling a scheduled job on page 3-8.)

Setup for Polled Transmit with Secure Code

Polled Transmit with Secure Code is a way to keep your documents from falling into the wrong hands while the machine is set up for polling.

Note

■ When someone polls your machine to

receive a fax, they pay for the call.

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

If it is not illuminated in green, press

(Fax).

Load your document.

Press Menu/Set, 2, 2, 6.

Setup Send

6.Polled TX

Press ▲ or ▼ to select Secure.

Press Menu/Set.

Enter a four-digit number.

Press Menu/Set.

Press Start.

Note

■ The document will be stored in the

machine’s memory and can be retrieved from any other fax machine until you delete the fax from memory by using the Cancelling a Job menu setting. (See Cancelling a scheduled job on page 3-8.)

■ You can use Secure Polling only with

another Brother fax machine.

3 - 13

Setup Receive

Basic receiving operations

Choosing the Receive Mode

There are four different Receive Modes for your machine. You can choose the mode that best suits your needs.

LCD How it works When to use it

Fax Only

(automatic receive)

Fax/Tel

(fax and telephone) (with an external or

extension telephone)

External TAD

(with an external answering machine only)

Manual

(manual receive) (with an external or

extension telephone)

The machine automatically answers every call as a fax.

The machine controls the line and automatically answers every call. If the call is a fax it will receive the fax. If the call is not a fax it will ring (pseudo/double ring) for you to pick up the call.

The external answering machine (TAD) auto matically answers every call.

Voice messages are stored on the external TAD. If it is a fax call, the machine receives the fax.

You control the phone line and must answer every call yourself.

For dedicated fax lines.

Use this mode if you expect to receive lots of fax messages and few telephone calls. You cannot have an answering machine on the same line, even if it is on a separate phone socket on the same line. You cannot use the telephone company’s Voice Mail in this mode.

Use this mode if you have connected an answering machine to your machine.

The External TAD setting works only with an external answering machine. Ring Delay does not work in this setting.

Use this mode if you do not receive many fax messages. If you answer and hear fax tones, wait until the machine

takes over the call, then hang up. (See Fax Detect on page 4-3.)

4 - 1

Chapter 4

To select or change your Receive Mode

Press Menu/Set, 0, 1.

Initial Setup

1.Receive Mode

Press ▲ or ▼ to select Fax Only,

Fax/Tel, External TAD or Manual.

Press Menu/Set.

Press Stop/Exit.

Current Receive Mode

Fax : Fax Only F/T : Fax/Tel TAD : External TAD Mnl : Manual

Setting the Ring Delay

The Ring Delay sets the number of times the machine rings before it answers in

Fax/Tel mode. If you have extension

or phones on the same line as the machine, keep the Ring Delay setting of 6. (See Operation from extension telephones on page A-8 and Fax Detect on page 4-3.)

Fax Only

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 1.

Setup Receive

1.Ring Delay

Press ▲ or ▼ to select how many times

the line rings before the machine answers (02 - 10 for Australia, 01 - 10 for New Zealand, 00 - 10 for some countries).

Press Menu/Set. (For some countries, if you select 00, the

line won’t ring at all.)

4 - 2

Press Stop/Exit.

Setup Receive

Setting the F/T Ring Time (Fax/Tel mode only)

If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. (If it’s a fax call, the machine receives the fax.)

This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone on the same line as the machine. (See For Fax/Tel mode only on page A-8.)

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 2.

Setup Receive

2.F/T Ring Time

Press ▲ or ▼ to select how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds, 20, 30, 40 or 55 seconds for New Zealand).

Press Menu/Set.

Fax Detect

When you use this feature, you don’t have to press Start or the Fax Receive Code 51 ( 91 for New Zealand) when you answer a fax call. Selecting receive fax calls automatically, even if you lift the handset of an extension or external phone. When you see LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another wall socket/phone socket, just replace the handset and your machine will do the rest.

Note

■ If this feature is set to On, but your

machine does not connect a fax call when you lift an extension or external phone handset, press the Fax Receive Code

51 ( 91 for New Zealand).

■ If you send faxes from a computer on the

same phone line and the machine intercepts them, set Fax Detect to

■ If this feature is set to Off, and you hear a

fax tone through the handset you will need to activate the machine manually by pressing Start on the machine

—OR— by pressing 51 ( 91 for New Zealand)

if you are not at your machine. (See Operation from extension telephones on page A-8.)

On allows the machine to

Receiving on the

Off.

Press Stop/Exit.

Note

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 3.

Setup Receive

3.Fax Detect

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

4 - 3

Chapter 4

Printing a reduced incoming fax (Auto Reduction)

If you choose On, the machine automatically reduces an incoming fax to fit on one page of Letter or A4 size paper. The machine calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3).

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 5.

Setup Receive

5.Auto Reduction

Use ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

Advanced receiving operations

Printing a fax from the memory

If you have selected Fax Storage (Menu/Set, 2, 5, 1), you can still print a fax from the

memory when you are at your machine. (See Setting Fax Storage on page 6-1.)

Press Menu/Set, 2, 5, 3.

Remote Fax Opt

3.Print Document

Press Start.

Setting the Print Density

You can adjust print density, making your printed pages darker or lighter.

Note

■ Turn on this setting if you receive faxes

that are split onto two pages. However, if the document is too long the machine may still print on two pages.

■ If left and right margins are cut off, turn on

this setting.

■ When this feature is set to On, the A4

faxes people send to you may appear slightly shrunk even though your machine prints them on A4 paper. This is because the machine has to print the Station ID of the sending machine at the top of the page.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 7.

Setup Receive

7.Print Density

Press ▲ to make the print darker.

—OR—

▼ to make the print lighter.

Press Press Menu/Set.

Press Stop/Exit.

4 - 4

Setup Receive

Reception into memory

As soon as the paper tray becomes empty during fax reception, the screen will display

No Paper Fed; please put some paper in

the paper tray. (See How to load paper on page 1-11.)

Memory Receive

The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory. Subsequent incoming faxes will also be stored into memory until the memory is full, following this no further incoming fax calls will be automatically answered. To print all data put fresh paper in the paper tray, and then press Start.

Memory Receive

time...

The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory. Subsequent incoming fax calls will not be automatically answered until fresh paper is put in the paper tray. To print the last fax received, put paper in the paper tray, and then press Start.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 6.

is On at this time...

Off

at this

Polling

Polling is the process of retrieving faxes from another fax machine. You can use your machine to 'poll' other machines.

Everyone who is involved in Polling needs to set up their fax machines for Polling.

Note

■ If you poll someone’s fax machine to

receive a fax, you pay for the call.

■ Some fax machines do not respond to the

Polling feature.

Setup for Polling Receive (Standard)

Polling Receive is when you call another fax machine to receive a fax from it.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Standard.

Press Menu/Set.

Enter the fax number you are polling.

Press Start.

Setup Receive

6.Memory Receive

Press ▲ or ▼ to select On (or Off).

Press Menu/Set.

Press Stop/Exit.

4 - 5

Chapter 4

Secure Polling

Secure Polling is a way to keep the documents from falling into the wrong hands while the other fax machine is set up for polling.

Setup for Polling Receive (Secure)

You need to make sure you are using the same secure code as the other party.

If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Secure.

Press Menu/Set.

Enter a four-digit secure code.

This is the same as the security code of the fax machine you are polling.

Press Menu/Set.

Setup for Polling Receive (Timer)

You can set the machine to begin Polling Receive at a later time.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

Setup Receive

8.Polling RX

Press ▲ or ▼ to select Timer.

Press Menu/Set.

Enter the time (in 24-hour format) you

want to begin polling. For example, enter 21:45 for 9:45 PM.

Press Menu/Set.

Enter the fax number you are polling.

Press Start. The machine makes the polling call at

the time you entered.

Enter the fax number you are polling.

Press Start.

Note

You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code.

4 - 6

Note

You can set up only one Delayed Polling.

Setup Receive

Sequential Polling

The machine can request documents from several fax machines in a single operation. You just specify several destinations in Step

5. Afterwards, a Sequential Polling Report will be printed.

1 If it is not illuminated in green, press

(Fax).

Press Menu/Set, 2, 1, 8.

Setup Receive

8.Polling RX

Press ▲ or ▼ to choose Standard,

Secure or Timer.

Press Menu/Set when the screen displays the setting you want.

If you selected Standard, go to Step 5.

• If you selected four-digit number and press Menu/Set, and then go to Step 5.

• If you selected (in 24-hour format) you want to begin polling and press Menu/Set, and then go to Step 5.

Secure, enter a

Timer, enter the time

Note

■ Press Stop/Exit while the machine is

dialling to cancel the polling process.

■ To cancel all sequential polling receive

jobs, press Menu/Set, 2, 6. (See Cancelling a scheduled job on page 3-8.)

Specify the destination fax machines,

you wish to poll by using One-Touch, Speed-Dial, Search, a Group (See Setting up Groups for Broadcasting on page 5-3) or the dial pad. You must press Menu/Set between each location.

Press Start.

The machine polls each number or group in turn for a document.

4 - 7

Quick-Dial numbers and dialling

options

Storing numbers for easy dialling

You can set up your machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number.

Note

If you lose electrical power, the quick-dial numbers that are in the memory will not be lost.

Storing One-Touch numbers

Your machine has 4 One-Touch keys where you can store 8 fax or phone numbers for automatic dialling. To access numbers 5 to 8, hold down Shift as you press the One-Touch key.

Enter the phone or fax number (up to 20

digits). Press Menu/Set.

Use the dial pad to enter the name (up

to 15 characters). Press Menu/Set. (You can use the chart on page B-10 to

help you enter letters.) —OR— Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

One-Touch number. —OR— Press Stop/Exit.

Press Menu/Set, 2, 3, 1.

Set Quick-Dial

1.One-Touch Dial

Press the One-Touch key where you

want to store a number.

5 - 1

Quick-Dial numbers and dialling options

Storing Speed-Dial numbers

You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the three-digit number, and Start). The machine can store 200 Speed-Dial numbers.

Press Menu/Set, 2, 3, 2.

Set Quick-Dial

2.Speed-Dial

Use the dial pad to enter a three-digit

Speed-Dial location number. (001 - 200)

(For example, press 005.) Press Menu/Set.

Enter the phone or fax number (up to 20

digits). Press Menu/Set.

Use the dial pad to enter the name (up

to 15 characters). Press Menu/Set. (You can use the chart on page B-10 to

help you enter letters.) —OR— Press Menu/Set to store the number

without a name.

Go to Step 2 to store another

Speed-Dial number. —OR—

Changing One-Touch / Speed-Dial numbers

If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name that has been stored there (or number) and will ask you to do one of the following:

1 Press 1 to change the stored number.

—OR— Press 2 to exit without making a change.

#005:MIKE

1.Change 2.Exit

How to change the stored number or name:

• If you want to change a character, use

• If you want to erase the whole number

Enter a new number.

Press Menu/Set.

Follow the directions beginning at Step

4 in Storing One-Touch Dial numbers and Storing Speed-Dial numbers. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

▲

or to position the cursor under

▲

the character you want to change, and then type over it.

or whole name, press Stop/Exit when the cursor is under the first digit or letter. The characters above and to the right of the cursor will be deleted.

Press Stop/Exit.

5 - 2

Chapter 5

Setting up Groups for Broadcasting

Groups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fax message to many fax numbers by pressing only a One-Touch key and Start or Search/Speed Dial, #, the three-digit location and Start. First, you’ll need to store each fax number as a One-Touch or Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a One-Touch key or a Speed-Dial location. You can have up to eight Groups, or you can assign up to 207 numbers to one large Group. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

Press Menu/Set, 2, 3, 3.

Set Quick-Dial

3.Setup Groups

Note

The Group number must be between 1 and 8.

To include One-Touch or Speed-Dial

numbers in the Group, press them as follows:

For example, for One-Touch number 2, press One-Touch key 2. The LCD shows 009, press Search/Speed Dial, and then 009 on the dial pad.

Setup Groups G01: 002#009

Press Menu/Set to accept the numbers

for this Group.

Use the dial pad and the chart on page

B-10 to enter a name for the Group. Press Menu/Set. (For example, type

002. For Speed-Dial location

NEW CLIENTS).

Decide where you wish to store the

Group. —AND— Press a One-Touch key. —OR— Press Search/Speed Dial and enter the

three digit location, and then press Menu/Set.

(For example, press One-Touch key 1.)

Use the dial pad to enter the Group

number (1 to 8).

Setup Groups Setup Group:G01

Press Menu/Set. (For example, press 1 for Group 1.)

Press Stop/Exit.

Note

You can print a list of all One-Touch and Speed-Dial numbers. Group numbers will be marked in the GROUP column. (See Printing reports on page 7-2.)

5 - 3

Quick-Dial numbers and dialling options

Dialling options

Access codes and credit card numbers

Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as One-Touch and Speed-Dial numbers. You can store these long dialling sequences by dividing them and setting them up on separate One-Touch and Speed Dial numbers in any combination. You can even include manual dialling using the dial pad. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

For example, perhaps you have stored ‘555’ on One-Touch key 1 and ‘7000’ on One-Touch key 2. If you press One-Touch key 1, One-Touch key 2, and Start, you will dial ‘555-7000’.

Pause

Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Tone or Pulse (not available in New Zealand)

If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

Lift the handset of the external phone.

Press # on the machine’s control panel.

Any digits dialled after this will send tone signals.

When you hang up, the machine will return to the Pulse dialling service.

To temporarily change a number, you can substitute part of the number with manual dialling using the dial pad. For example, to change the number to 555-7001 you could press One-Touch key 1 and then press 7001 using the dial pad.

5 - 4

Remote Fax Options

Setting up Remote Fax Options

Note

You can only use one remote fax option at a time: Fax Forwarding—OR—Fax Storage—OR— PC FAX Receive—OR—Off.

Setting up Fax Forwarding

When you select Fax Forward, your machine stores the received fax in the memory. The machine will then dial the fax number you’ve programmed and forward the fax message.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select Fax Forward.

Press Menu/Set. The LCD will ask you to enter the fax

number to which faxes will be forwarded.

Note

If you select machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine. The MFC-7820N can store faxes up to 4 days if there is a power failure. The faxes stored in the MFC-7420 memory will be deleted.

Press Stop/Exit.

Backup Print:On

, the

Setting Fax Storage

If you select Fax Storage, your machine stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select Fax Storage.

Press Menu/Set.

Enter the forwarding number (up to 20

digits). Press Menu/Set.

Press ▲ or ▼ to select

Backup Print:On or Backup Print:Off.

Fax Forward Backup Print:On

Press Menu/Set.

6 - 1

Press Stop/Exit.

Note

If you have set Fax Storage, a backup copy will automatically be printed at the machine.

Remote Fax Options

Setting PC Fax Receive

If you select PC Fax Receive, your machine will temporarily store your received fax messages in its memory, and then automatically send the faxes to your PC. You can then use your PC to view and store these faxes.

When Backup Print is off, your fax messages are automatically erased from your machine’s memory when they have been successfully sent your PC. When Backup Print is on, your fax messages are erased when they have been successfully printed and sent to the PC.

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select

PC Fax Receive.

Press Menu/Set.

Press ▲ or ▼ to select

Backup Print:On or Backup Print:Off.

Note

■ Before you can set up PC Fax Receive or

transfer faxes to your PC you must:

• Connect your machine to a PC;

• Have the MFL-Pro Suite software installed and PC Fax Receiving running. (For details, see Setting up PC-FAX receiving in the Software User’s Guide on the CD-ROM.)

■ In the event of a power failure, the

MFC-7820N will store your faxes in the memory for up to 4 days; the MFC-7420 memory will be erased. However, if you

Backup Print:On, the machine

select will print the fax, so you will have a copy if there is a power failure before it is sent to the PC.

■ If you get an error message and the

machine cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC. (For details, see Error messages on page 11-1.)

■ Memory Security is not available when PC

Fax Receive is on.

PC Fax Receive Backup Print:On

Press Menu/Set.

Press Stop/Exit.

6 - 2

Chapter 6

Turning off Remote Fax Options

Press Menu/Set, 2, 5, 1.

Remote Fax Opt

1.Forward/Store

Press ▲ or ▼ to select Off.

Press Menu/Set.

Press Stop/Exit.

Note

If you set the remote fax options to Off and received faxes are left in your machine’s memory, further LCD messages appear after Step 3. (See Changing Remote Fax Options.)

Changing Remote Fax Options

If received faxes are left in your machine’s memory when you change from

PC Fax Receive to another remote fax

option ( LCD will ask you the following message:

—OR—

■ If you press 1, faxes in the memory will be

■ If you press 2, faxes in the memory will not

If received faxes are left in the machine’s memory when you change to

Receive (Fax Forward or Fax Storage), the LCD

will ask you the following message:

Fax Forward or Fax Storage, the

Erase All Doc?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

be erased or printed and the setting will be unchanged.

PC Fax

from another remote fax option

6 - 3

Send Fax to PC?

1.Yes 2.No

■ If you press 1 and Backup Print is set

On, faxes in the memory will be erased

to before the setting changes. If you press 1

Backup Print is set to Off, faxes in

and the memory will be sent to your PC before the setting changes.

■ If you press 2, faxes in the memory will not

be erased or transferred to your PC and the setting will be unchanged.

Remote Fax Options

Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).

1 Press Menu/Set, 2, 5, 2.

Remote Fax Opt

2.Remote Access

Enter a three-digit code using numbers

0-9, or #. Press Menu/Set. (The preset ‘ ’

cannot be changed.)

Note

Do not use the same code which is set in your Fax Receive Code ( 51, 91 for New Zealand) or Telephone Answer Code (#51, #91 for New Zealand). (See Operation from extension telephones on page A-8.)

Press Stop/Exit.

Note

You can change your code at any time by entering a new one. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- ) and press

Menu/Set.

Remote Retrieval

You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Be sure to cut out the Remote Retrieval Access Card on the last page and keep it with you at all times.

Using your Remote Access Code

Dial your fax number from a telephone

or another fax machine using touch tone.

When your machine answers,

immediately enter your Remote Access Code (3 digits followed by ).

The machine signals if it has received

fax messages:

1 long beep — Fax messages

No beeps — No messages

The machine gives two short beeps to

tell you to enter a command. The machine will hang up if you wait longer than 30 seconds to enter a command. The machine will beep three times, if you enter an invalid command.

Press 9 0 when you’ve finished.

Hang up.

Note

If your machine is set to Manual mode and you want to use the remote retrieval features, you can access your machine by waiting about 2 minutes after it starts ringing, and then entering the Remote Access Code within 30 seconds.

6 - 4

Chapter 6

Remote commands

Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command.

Remote commands Operation details

95 Change the Fax Forwarding or

Fax Storage settings

1 OFF You can select

messages. 2 Fax Forwarding If you hear one long beep, the change has been accepted. If 4 Fax Forwarding number 6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

97 Check the receiving status

1 Fax You can check whether your machine has received any faxes.

98 Change the Receive Mode

1 External TAD If you hear one long beep, your change has been accepted. 2 Fax/Tel 3 Fax Only

90 Exit Press 90 to exit Remote Retrieval. Wait for the long beep, then

you hear three short beeps, you cannot change it because the

conditions have not been met (for example, registering a fax

forwarding number). You can register your Fax Forwarding

number by entering 4. (See Changing your Fax Forwarding

number on page 6-6.) Once you have registered the number,

Fax Forwarding will work.

message(s). (See page 6-6.)

from the memory.

If yes, you will hear one long beep. If no, you will hear three

short beeps.

replace the handset.

Off after you have retrieved or erased all your

6 - 5

Remote Fax Options

Retrieving fax messages

You can call your machine from any touch tone phone and have your fax messages sent to a fax machine.

Dial your fax number.

1 2 When your machine answers,

immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

As soon as you hear two short beeps,

use the dial pad to press 9 6 2.

Wait for the long beep, enter the new

number of the remote fax machine you want your fax messages sent to using the dial pad, then enter ## (up to 20 digits).

Note

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear your machine

beep. Your machine will call the other fax machine, which will then print your fax messages.

Changing your Fax Forwarding number

You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

1 Dial your fax number.

When your machine answers,

immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages.

When you hear two short beeps, use the

dial pad to press 9 5 4.

Wait for the long beep, enter the new

number of the remote fax machine you want your fax messages forwarded to using the dial pad, then enter ## (up to 20 digits).

Press 9 0 to reset the machine when

you’ve finished.

Note

You cannot use and # as dial numbers. However, press # if you want to store a pause.

Hang up after you hear your machine

beep.

6 - 6

Printing reports

Fax settings and activity

You need to set up the Transmission Verification Report and Journal Period in the menu table.

Press Menu/Set, 2, 4, 1.

Report Setting

1.Transmission

—OR— Press Menu/Set, 2, 4, 2.

Report Setting

2.Journal Period

Customizing the Transmission Verification Report

You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you

On or On+Image, the report will print

select for every fax you send.

If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting a section of the fax’s first page on the report to help you remember.

When the Verification Report is turned Off or

Off+Image, the Report will only print if there

is a transmission error, with ERROR in the RESULT column.

On+Image or Off+Image will print

Note

7 - 1

Press Menu/Set, 2, 4, 1.

Report Setting

1.Transmission

Press ▲ or ▼ to select On, On+Image,

Off or Off+Image.

Press Menu/Set.

Press Stop/Exit.

Printing reports

Setting the Journal Period

You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to

Off, you can print the report by following the

steps on Printing reports. The default setting is

Press Menu/Set, 2, 4, 2.

Report Setting

2.Journal Period

Press ▲ or ▼ to choose an interval.

Press Menu/Set. (If you choose 7 days, the LCD will ask

you to choose a day on which to begin the 7-day countdown.)

Enter the time to begin printing in

24-hour format. Press Menu/Set. (For example: enter 19:45 for 7:45 PM.)

Press Stop/Exit.

Note

■ If you select 6, 12, 24 hours, 2 or 7 days,

the machine will print the report at the selected time and then erase all jobs from its memory. If the machine’s memory becomes full with 200 jobs before the time you selected has passed, the machine will print the Journal early and then erase all jobs from memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from memory.

■ If you select Every 50 Faxes, the

machine will print the Journal when the machine has stored 50 jobs.

Every 50 Faxes.

Printing reports

Following reports are available:

1.XMIT Verify

Prints a Transmission Verification Report for your last transmission.

2.Help List

Prints the Help List so you can see at-a-glance how to quickly program your machine.

3.Quick-Dial

Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.

4.Fax Journal

Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.)

5.User Settings

Lists your settings.

6.Network Config

(MFC-7820N only) Lists your Network settings.

7.Order Form

You can print an accessories order form to fill out and send to your Brother dealer.

How to print a report

Press Reports.

Press ▲ or ▼ to select the report you

want. Press Menu/Set. —OR— Enter the number of the report you want

to print. For example, press 2 to print the Help

List.

7 - 2

‘

Making copies

Using the machine as a copier

You can use your machine as a copier, making up to 99 copies at a time.

Enter Copy mode

Before making copies, make sure that

(Copy) is illuminated in green. If it is

not, press (Copy) to enter Copy mode.

The default setting is Fax mode. You can change the number of seconds or minutes that the machine stays in Copy mode. (See Setting the Mode Timer on page 2-3.)

The printable area of your machine begins at approximately 2 mm from both sides and 3 mm from the top or bottom of the paper.

2 mm

3 mm

Note

This printable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The printable area changes with the paper size.

Unprintable area

The LCD shows the default copy setting

Stack Copies:01 100%



Auto

Stack/Sort

Copy Ratio

Contrast

Quality

No. of Copies

Making a single copy

Press (Copy) to illuminate it in

green.

Load your document.

(See Load document on page 1-7.)

Press Start.

8 - 1

Making copies

Making multiple copies

1 Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

4 Press Start.

Note

To sort the copies, press Options and ▲ or ▼ to select using the ADF on page 8-5.)

Stop copying

To stop copying, press Stop/Exit.

Stack/Sort. (See Sorting copies

Using the temporary Copy keys

When you want to quickly change the copy settings temporarily for the next copy, use the Temporary Copy keys. You can use different combinations.

Temporary Copy keys

Note

■ The machine returns to its default settings

after 60 seconds, or if the Mode Timer returns the machine to Fax mode. (See Setting the Mode Timer on page 2-3.)

■ You can save the copy settings you use

most often by setting them as default. (See Changing the default copy settings on page 8-8.)

8 - 2

Chapter 8

Enlarging or reducing the image copied

You can select the following enlargement or reduction ratios.

Auto* sets the machine to calculate the

reduction ratio that best fits the size of paper.

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

Press

Enlarge/Reduce

100%

104% EXE→ LTR

141% A5→ A4

200%

Auto*

Custom(25-400%)

50%

70% A4→ A5

78% LGL→ LTR

83% LGL→ A4

85% LTR→ EXE

91% Full Page

94% A4→ LTR

97% LTR→ A4

Press ▲ or ▼ to select the enlargement

or reduction ratio you want. Press Menu/Set. —OR— Use the dial pad to enter an

enlargement or reduction ratio from

400%.

to Press Menu/Set. (For example, press 5 3 to enter

Press Start.

—OR— Press other temporary copy keys for

more settings.

25%

53%.)

Note

■ Special Copy Options 2 in 1 (P),

2 in 1 (L), 4 in 1 (P), 4 in 1 (L)

Poster(3 x 3) are not available with

or Enlarge/Reduce.

■ (P) means Portrait and (L) means

Landscape.

■ After you choose your settings by pressing

Menu/Set, the LCD shows

Set temporarily.

Note

Auto setting is available only when loading

from the ADF.

Press (Copy) to illuminate it in

green.

Load your document.

Press Enlarge/Reduce.

8 - 3

Making copies

Changing the temporary copy settings

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press Menu Selections Options Page

select select

Quality Auto

Text

Photo

Stack/Sort Stack

Sort

Contrast ▼ -

▼ ▼ ▼ ▼ -

Page Layout

Off(1 in 1)

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Poster(3 x 3)











+ ▲ + ▲

+ ▲

+ ▲ + ▲

8-5

8-6

Note

The factory settings are shown in Bold.

After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily. Press Start if you have finished choosing settings.

8 - 4

Chapter 8

Quality

You can select the copy quality. The default setting is

Auto Suitable for documents that

Text Suitable for documents

Photo Suitable for copying

2 3

Auto.

contain both text and photographs.

containing only text.

photographs.

Press (Copy) to illuminate it in green.

Load your document.

Use the dial pad to enter the number of copies you want (up to 99).

Press Options and ▲ or ▼ to select

Quality.

Sorting copies using the ADF

You can sort multiple copies. Pages will be stacked in the order (1, 2, 3), (1, 2, 3) and so on.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Stack/Sort.

Press Menu/Set.

Press ▲ or ▼ to select Sort.

Press Menu/Set.

Press Start.

Press Menu/Set.

Press ▲ or ▼ to select the copy quality

you want ( Press Menu/Set.

Press Start.

Auto, Text or Photo).

Contrast

You can adjust copy contrast to make copies darker or lighter.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Contrast.

Press Menu/Set.

Press ▲ to increase the contrast.

—OR—

▼ to decrease the contrast.

Press Press Menu/Set.

Press Start.

8 - 5

Making copies

Making N in 1 copies (Page Layout)

You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper.

Note

■ Please make sure paper size is set to A4,

Letter or Legal.

■ You can use N in 1 copy feature with

100% copy size only.

■ (P) means Portrait and (L) means

Landscape.

Press (Copy) to illuminate it in

green.

Load your document.

Use the dial pad to enter the number of

copies you want (up to 99).

Press Options and ▲ or ▼ to select

Page Layout.

Press Menu/Set.

If you are using the scanner glass:

After the machine scans the page,

the LCD shows:

Next Page?

1.Yes 2.No

Press 1 to scan the next page.

Set the next page on the scanner glass.

Press Menu/Set. Repeat Steps 7 and 8 for each page of

the layout.

After all the pages of the document have

been scanned, press 2 to end.

When using the ADF, place document face up in the direction shown below.

2 in 1 (P)

2 in 1 (L)

Press ▲ or ▼ to select 2 in 1 (P),

2 in 1 (L), 4 in 1 (P) or 4 in 1 (L).

Press Menu/Set.

Press Start to scan the document.

4 in 1 (P)

4 in 1 (L)

8 - 6

Chapter 8

When using the scanner glass, place document face down in the direction shown below.

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

Making a poster (Page Layout)

You can create a poster. When you use the Poster feature your machine divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass.

Note

■ Please make sure paper size is set to A4,

Letter or Legal.

■ For Poster copies, you cannot make more

than one copy or use the Enlarge/Reduce key.

Press (Copy) to illuminate it in

green.

Load your document.

Press Options and ▲ or ▼ to select

Page Layout.

Press Menu/Set.

Press ▲ or ▼ to select

Poster(3 x 3).

Press Menu/Set.

Press Start.

The machine starts scanning the document and prints the pages for the poster.

8 - 7

Making copies

Changing the default copy settings

You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again.

Quality

Press Menu/Set, 3, 1.

Copy

1.Quality

Press ▲ or ▼ to select Auto, Text or

Photo.

Press Menu/Set.

Press Stop/Exit.

Adjusting contrast

You can change the contrast to help an image look sharper and more vivid.

Out of Memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an scanning a subsequent page, you will have the option to press Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

Note

To gain extra memory, you can turn off Fax Storage. (See Turning off Remote Fax Options on page 6-3.)

—OR— Print the faxes that are in the memory.

(See Printing a fax from the memory on page 4-4.)

When you get an you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100%.

Out of Memory message while

Out of Memory message,

Press Menu/Set, 3, 2.

Copy

2.Contrast

Press ▲ to increase the contrast.

—OR—

▼ to decrease the contrast.

Press Press Menu/Set.

Press Stop/Exit.

8 - 8

Chapter 8

Legal limitations

Any reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents.

The following are examples of documents which should not be copied:

■ Money

■ Bonds or other certificates of debt

■ Certificates of Deposit

■ Service or Draft paper of the Armed

Forces.

■ Passports

■ Postage Stamps (cancelled or

uncancelled)

■ Immigration Papers

■ Welfare documents

■ Cheques or Drafts drawn by

Governmental Agencies

■ Documents, badges or insignias of

identification

■ Licences and Certificates of Title to motor

vehicles

Works subject to Copyright cannot be copied. Sections of works subject to Copyright can be copied for ‘fair use’. Multiple copies would indicate improper use.

Works of art should be considered as works subject to Copyright.

8 - 9

Software and Network Features

The User’s Guide on the CD-ROM includes the Software and Network User’s Guides for features available when connected to a computer (for example, Printing and Scanning). The availability of the features listed below varies by model:

■ Using the machine as a Printer

(See Chapter 1 in the Software User’s Guide on the CD-ROM.)

■ How to Scan

(See Chapter 2 in the Software User’s Guide on the CD-ROM.)

■ Using ControlCenter2.0

(See Chapter 3 in the Software User’s Guide on the CD-ROM.)

■ Using Remote Setup

(See Chapter 4 in the Software User’s Guide on the CD-ROM.)

■ Using Brother PC-FAX software

(See Chapter 5 in the Software User’s Guide on the CD-ROM.)

■ Using your machine with a Macintosh

(See Chapter 7 in the Software User’s Guide on the CD-ROM.)

■ Network Scanning*

(See the Network User’s Guide/Software User’s Guide on the CD-ROM.)

■ Network Printing*

(See the Network User’s Guide/Software User’s Guide on the CD-ROM.)

Note

See also How to access the complete User’s Guide on page 1-3.

* For MFC-7420 (Optional NC-2200w External Wireless Print/Scan Server required)

9 - 1

Important information

IEC 60825-1 Specification

This machine is a Class 1 laser product as defined in IEC 60825-1 specifications. The label shown below is attached in countries where required.

CLASS 1 LASER PRODUCT APPAREIL À LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT

This machine has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit. The Scanner Unit should not be opened under any circumstances.

Laser Diode

Wave length: 770 - 810 nm Output: 5 mW max. Laser Class: Class 3B

WARNING

LAN connection (MFC-7820N only)

CAUTION

Do not connect this product to a LAN connection that is subject to over-voltages.

Radio interference

This product complies with EN55022 (CISPR Publication 22)/Class B. Before this product is used, ensure that you use the following interface cables.

1.A shielded parallel interface cable with twisted-pair conductors and that is marked “IEEE 1284 compliant”. The cable must not exceed 2.0 metres in length.

2.A USB cable. The cable must not exceed 2.0 metres in length.

Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

Disconnect device

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely.

10 - 1

Important information

Important Information for Australia

IMPORTANT-For Your Safety

To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.

Important safety instructions

Read all of these instructions.

Save them for later reference.

2 3 Follow all warnings and instructions marked

on the product.

Unplug this product from the wall socket

before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water.

Do not place this product on an unstable

cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the

back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the

type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company.

9 This product is equipped with a 3-wire

grounded plug, a plug having a third (grounded) pin. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded plug.

0 Do not allow anything to rest on the power

cord. Do not place this product where people can walk on the cord.

10 - 2

Chapter 10

A Do not place anything in front of the machine

that will block received faxes. Do not place anything in the path of received faxes.

Do not touch a document during printing.

B C Never push objects of any kind into this

product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.

Do not attempt to service this product

yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel.

Wait until pages have exited the machine

before picking them up.

Unplug this product from the wall outlet and

refer servicing to Authorized Service Personnel under the following conditions:

• When the power cord is damaged or frayed.

• If liquid has been spilled into the product.

• If the product has been exposed to rain or water.

• If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

• If the product has been dropped or the cabinet has been damaged.

• If the product exhibits a distinct change in performance, indicating a need for service.

Important Information for New Zealand

Important Safety Instructions

Read all of these instructions.

1 2 Save them for later reference.

Follow all warnings and instructions marked

on the product.

Unplug this product from the wall outlet

before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

The grant of a Telepermit for any item of

terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equipment does not fully meet

Telecom’s impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances.

If a charge for local calls is acceptable, the

“Dial Button” should not be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. Do not dial the area code digit or the “0” prefix.

10 - 3

8 This equipment shall not be set to make

automatic calls to the Telecom ‘111’ Emergency Service.

Important information

9 This equipment should not be used under

any circumstances which may constitute a nuisance to other Telecom customers.

Not all telephones will respond to incoming

ringing when connected to the extension socket.

The answer delay setting of this equipment

shall not be set to less than the default setting as this will destroy Caller ID information.

All persons using this device for recording

telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used and what it disclosed to any other party.

Do not place this product on an unstable

surface, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the

back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should not be placed in a built-in installation unless proper ventilation is provided.

E This product should be operated from the

type of power source indicated on the label. If you are not sure of the type of power available, consult with your dealer or local power company.

F This product is equipped with a 3-wire

earthed plug. This plug will fit into only an earthed socket. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete socket. Do not defeat the purpose of an earthed plug.

G Do not allow anything to rest on the power

cord. Do not locate this product where people can walk on the cord.

Do not place anything in front of the machine

that will block received faxes. Do not place anything in the path of received faxes.

Do not touch a document during printing.

I J Never push objects of any kind into this

product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.

Do not attempt to service this product

yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel.

Unplug this product from the mains power

and telephone line sockets, and refer servicing to qualified Service Personnel under the following conditions:

• If the power cord is damaged or frayed.

• If liquid has been spilled into the product.

• If the product has been exposed to rain or water.

• If the product has been dropped or the cabinet has been damaged.

• If the product exhibits a distinct change in performance, indicating a need for service.

M This unit will only work in conjunction with a

tone signalling (DTMF) telephone, but some telephones are not compatible. Since noise or speech from the telephone can upset dialling from this unit, errors may result if the devices are used together in other than quiet conditions.

10 - 4

Chapter 10

N Where it is necessary to dial prefix digits,

such as a Caller Display override code (“0196” or “0197”), this unit will have to be used in conjunction with an associated tone signalling (DTMF) telephone.

O Note that some telephones are not

compatible with this unit and dialling errors may result if the two devices are used together in other than quiet conditions. The Telecom Faults Service is not to be called should such problems arise. In such cases, it is recommended that the prefix and wanted number are dialled manually.

This equipment may not provide for the

effective hand-over of a call to another device connected to the same line.

IMPORTANT-For Your Safety

To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

IMPORTANT NOTICE

Important Information for Some Countries

Important Safety Instructions

Read all of these instructions.

1 2 Save them for later reference.

Follow all warnings and instructions marked

on the product.

Unplug this product from the wall outlet

before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

Do not place this product near water.

Do not place this product on an unstable

cart, stand, or table. The product may drop, causing serious damage to the product.

Slots and openings in the cabinet and the

back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or on a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use in emergencies.

10 - 5

This product should be operated from the

type of power source indicated on the label. If you are not sure of the type of power available, consult with your dealer or local power company.

Important information

9 This product is equipped with a 2-wire

grounding type plug or a 3-wire grounding type plug (Only for Singapore, Malaysia, Hong Kong and India), a plug having two or three pins. This plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding-type plug.

Do not allow anything to rest on the power

cord. Do not place this product where people can walk on the cord.

If an extension cord is used with this product,

make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating.

Do not place anything in front of the machine

that will block received faxes. Do not place nything in the path of received faxes.

Do not touch a document during printing.

F Unplug this product from the wall outlet and

refer servicing to Authorized Service Personnel under the following conditions:

• If the power cord is damaged or frayed.

• If the product has been spilled by liquid.

• If the product has been exposed to rain or water.

• If the product has been dropped or the cabinet has been damaged.

• If the product exhibits a distinct change in performance, indicating a need for service.

To protect your product against power

surges, we recommend the use of a power protection device (Surge Protector).

Never push objects of any kind into this

product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product.

Do not attempt to service this product

yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.

Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

10 - 6

Chapter 10

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.

Macintosh and TrueType are registered trademarks of Apple Computer, Inc.

PaperPort and OmniPage OCR are registered trademarks of ScanSoft, Inc.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User’s Guide, the Software User’s Guide, and the Network User’s Guide* (*MFC-7820N only) are registered trademarks of their respective companies.

10 - 7

Troubleshooting and routine

maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Back Cover Open The back cover is not completely

Change Drum Soon The drum unit is near the end of its life Use the drum unit until you have a print quality

Comm.Error Poor phone line quality caused a

Connection Fail You tried to poll a fax machine that is

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Data Remaining Print data is left in the machine’s

Disconnected The other person or other person’s fax

Document Jam The document was not inserted or fed

Drum Error The drum unit needs to be cleaned. See Cleaning the corona wire on page 11-24.

closed.

communication error.

not in Polled Waiting mode.

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the machine shows Cooling Down, and Wait for a while.

closed.

memory.

Print data is left in the machine’s memory. The USB or Parallel cable was unplugged while the computer was sending the data to the machine.

machine stopped the call.

properly, or the document scanned from the ADF was too long.

Close the back cover of the machine.

problem; then replace the drum unit with a new one.

See Replacing the drum unit (DR-2025) on page 11-28.

Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line.

Check the other fax machine’s polling setup.

You must wait 20 minutes for it to cool.

Close the front cover of the machine.

Re-start printing from your computer.

Press Job Cancel. The machine will cancel the job and clear it from the memory.

Try to print again.

Try to send or receive again.

See Document jams on page 11-6.

See Using the automatic document feeder (ADF) on page 1-7.

11 - 1

Chapter 11

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Fail to Warm up The fuser unit is too cold. (For MFC-7420) Unit is too Hot The fuser unit is too hot.

Machine too Hot The inside of the machine is too hot. Listen to the machine to check that the cooling fan is

No cartridge The toner cartridge is not installed

properly.

When you turn off the machine’s power switch its memory will be cleared. (To check if faxes are in the machine’s memory, see Checking if the machine has faxes in its memory on page 11-5.) If there are faxes, you need to save them before following the suggestions below. (To save the faxes, see

Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page

11-5.) Then, turn off the machine’s power switch. Check the

machine’s environment. If it is in a location that is too hot or too cold, try to cool or warm the room by turning on the air conditioner or heater. Or, move the machine to another location. Then, turn on the machine’s power switch.

(For MFC-7820N) Turn off the machine’s power switch, and check the

machine’s environment. If it is in a location that is too hot or too cold, try to cool or warm the room by turning on the air conditioner or heater. Or, change the location. Then, turn on the machine’s power switch. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.)

spinning. Make sure that the air vents are not covered up or

blocked. If the fan is spinning and air vents are clear, you should

let the machine cool down for several minutes before using it again.

If the fan is not spinning, you need to save the faxes before you follow the suggestions below.

(For MFC-7420) When you turn off the machine's power switch its

memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below. (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.)

Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again.

(For MFC-7820N) Turn off the machine's power switch and then on

again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.)

Reinstall the toner cartridge.

11 - 2

Troubleshooting and routine maintenance

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

No Paper Fed The machine is out of paper or paper is

not properly loaded in the paper tray.

No Response/Busy The number you dialled does not

answer or is busy.

Not Registered You tried to access a One-Touch or

Speed Dial number that is not programmed.

Out of Memory The machine’s memory is full. (Fax sending or copy operation in progress)

Paper Jam Inside The paper is jammed inside the

machine.

Paper Jam Rear The paper is jammed in the back of the

machine.

Paper Jam Tray The paper is jammed in the paper tray

of the machine.

Scanner Locked The scanner glass’s sensor does not

move to the home position.

Refill the paper in the paper tray, and then press Start. —OR— Remove the paper and load it again and then press

Start. Verify the number and try again.

Set up the One-Touch or Speed Dial number. (See Storing One-Touch numbers on page 5-1 and Storing Speed-Dial numbers on page 5-2.)

Press Start to send or copy the scanned pages. —OR— Press Stop/Exit and wait until the other operations in

progress have finished and then try again. —OR— Clear the faxes from the memory. (See Out of Memory

message on page 8-8.)

(Printing operation in process) Reduce print resolution. (See Advanced tab in the

Software User’s Guide on the CD-ROM.) —OR— Clear the faxes from the memory. (See Out of Memory

message on page 8-8.) (See Paper jams on page 11-7.)

(See Paper jams on page 11-7.)

(For MFC-7420) When you turn off the machine's power switch its

Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try it again.

(For MFC-7820N) Turn off the machine's power switch and then on

again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.)

11 - 3

Chapter 11

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

Toner Life End The toner cartridge and drum unit

Toner Low If the LCD shows Toner Low, you can

Unable to Init.

Unable to Print

Unable to Scan

Wrong Paper Size Paper is not the correct size. Load the correct size of paper (Letter, Legal or A4) and

assembly are not installed or is not installed properly.

—OR—

The toner is used up and printing is not possible.

still print, however, the machine is telling you that toner is near the end of its life and will soon need replacing.

The machine has a mechanical problem.

Re-install the toner cartridge and drum unit assembly.

—OR—

Replace the toner cartridge with a new one. (See Replacing the toner cartridge TN-2025 on page 11-25.)

Order a new toner cartridge now.

(For MFC-7420)

When you turn off the machine's power switch its memory will be cleared. To check whether the machine has faxes in its memory see Checking if the machine has faxes in its memory on page 11-5. If there are faxes you need to save them before following the suggestions below. (See Transferring faxes to your PC on page 11-5 or Forwarding faxes to another fax machine on page 11-5.)

Turn off the machine's power switch and then on again. If the error message continues, leave the machine for several minutes and try to print, copy or scan again.

(For MFC-7820N)

Turn off the machine's power switch and then on again. If the error message continues leave the machine for several minutes and then try to print, copy or scan again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.)

then press Start.

11 - 4

Troubleshooting and routine maintenance

Checking if the machine has faxes in its memory

Press Menu/Set, 9, 0, 1.

If the LCD shows No Data, there are no

faxes left in the machine’s memory. —OR— If the LCD shows

there are faxes in the machine’s memory.

Enter Fax No.

Note

You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in Step 1.

• You can transfer the faxes to another fax machine. See Forwarding faxes to another fax machine.

• You can transfer the faxes from the machine’s memory to your PC. See Transferring faxes to your PC.

Forwarding faxes to another fax machine

If you have not set up your Station ID you cannot enter fax forward mode.

Enter the fax number to which the faxes

will be forwarded.

Press Start.

Transferring faxes to your PC

You can transfer the faxes from your machine’s memory to your PC.

Press Stop/Exit.

1 2 Make sure you have installed MFL-Pro

Suite on your PC, and then turn on PC Fax Receiving on the PC. (For details

about PC Fax Receive, see Using Brother PC-Fax Software in the Software User’s Guide on the CD-ROM.)

Make sure you have set

PC Fax Receive on the machine.

(See Setting PC Fax Receive on page 6-2.)

During setup the LCD will ask if you want to transfer the faxes to your PC.

To transfer all faxes to your PC, press 1.

—OR— To exit and leave the faxes in the

memory, press 2.

Note

If there is an error on the machine’s LCD, after the faxes have been transferred disconnect the machine from the power source for several minutes, and then reconnect it.

11 - 5

Chapter 11

Document jams

If the document is jammed, follow the steps below.

Document is jammed in the top of the ADF unit

1 Take out any paper from the ADF that is

not jammed.

Open the ADF cover.

Pull the jammed document out to the

left.

Document is jammed inside the ADF unit

Take out any paper from the ADF that is

not jammed.

Lift the document cover.

2 3 Pull the jammed document out to the

right.

Close the document cover.

Press Stop/Exit.

—OR—

Close the ADF cover.

Press Stop/Exit.

Pull the jammed document out to the

right.

Press Stop/Exit.

11 - 6

Paper jams

To clear paper jams, please follow the steps in this section.

WARNING

After you have just used the machine, some parts inside the machine are extremely hot. When you open the front cover or back cover of the machine, never touch the shaded parts shown in the following diagram.

Troubleshooting and routine maintenance

Open the front cover.

Pull out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.

Paper is jammed inside the machine

Pull the paper tray completely out of the

machine.

Pull the jammed paper out of the

machine.

If you can not remove the drum unit and

toner cartridge assembly easily, do not use extra force. Instead, lift the scanner cover and use both hands to carefully pull the jammed paper up and out of the output tray opening.

Close the scanner cover.

11 - 7

Chapter 11

CAUTION

Paper is jammed at the back of the machine

To prevent damage to the machine caused by static electricity, do not touch the electrodes shown in the following diagram.

Put the drum unit and toner cartridge

assembly back into the machine.

Open the front cover.

Pull out the drum unit and toner

cartridge assembly.

Close the front cover.

Put the paper tray in the machine.

11 - 8

Open the back cover.

Troubleshooting and routine maintenance

Pull the tab toward you to open the rear

chute cover.

Pull the jammed paper out of the fuser

unit. If the jammed paper cannot be pulled out easily, push down the blue tab with one hand as you gently pull out the paper with the other hand.

Close the back cover.

Put the drum unit and toner cartridge

assembly back into the machine.

Close the front cover.

11 - 9

Chapter 11

Paper is jammed inside the drum unit and toner cartridge assembly

Open the front cover.

Pull out the drum unit and toner

cartridge assembly.

Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit and toner cartridge

assembly back into the machine.

Hold down the lock lever on the left and

pull the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

Close the front cover.

11 - 10

Troubleshooting and routine maintenance

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

• Condensed print

• Horizontal streaks

• Top and bot tom sentences are cu t off

• Missing lines

Poor print quality. See Improving the print quality on page 11-16. Vertical black lines when receiving Sometimes you may see vertical streaks/black lines on the faxes you receive.

Received faxes appear as split or blank pages.

Phone Line or Connections

Dialling does not work. Check for a dial tone. Change Tone/Pulse setting (not available in New

The machine does not answer when called.

Sending Faxes

Poor sending quality Try changing your resolution to Fine or S.Fine. Make a copy to check your

Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

Your machine’s primary corona wire for printing may be dirty, or the sending party’s fax scanner may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 11-24), or ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother or your dealer for service.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your Paper Size setting may not be correct for the paper you are using. (See Setting the Paper Size on page 2-4.) Make sure that auto reduction menu setting is turned on. (See Printing a reduced incoming fax (Auto Reduction) on page 4-4.)

Zealand). (See Tone or Pulse (not available in New Zealand) on page 5-4.) Check all line cord connections. Check power cord connection.

If an external phone is connected to the machine, send a manual fax by lifting the handset of the external phone and dialling the number. Wait to hear fax receiving tones before pressing Start.

Make sure the machine is in the correct receiving mode for your setup. (See Basic sending operations on page 3-5.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 11-22.)

11 - 11

Chapter 11

DIFFICULTY SUGGESTIONS

Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’.

Vertical black lines when sending. If the copy you made shows the same problem, your scanner is dirty.

Handling Incoming Calls

The machine ‘Hears’ Voice as CNG Tone.

Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering machine,

Menu Setting Difficulties

The machine beeps when you try to access the Setup Receive and Setup Send menus.

Copy Quality Difficulties

Vertical streaks appear in copies. Sometimes you may see vertical streaks on your copies. Either the scanner or the

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Fax Storage (See Turning off Remote Fax Options on page 6-3), print fax messages in memory (See Printing a fax from the memory on page 4-4) or cancel a Delayed Fax or Polling Job (See Cancelling a fax in progress on page 3-8). If the problem continues, ask the telephone company to check your phone line.

If you frequently get transmission errors due to possible interference on the phone line, try changing the Compatibility setting to Normal or Basic. (See Compatibility on page 11-20.)

(See Cleaning the scanner glass on page 11-22.)

If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 4-3.)

(default setting is ( 51, 91 for New Zealand). When your machine answers, hang up.

an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes.

For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu/Set, 2, 1) and Setup Send setting (Menu/Set, 2, 2) are available only when the machine is in Fax mode.

primary corona wire for printing is dirty. Clean them both. (See Cleaning the scanner glass on page 11-22 and Cleaning the corona wire on page 11-24.)

11 - 12

Brother MFC-7420, MFC-7820N User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

APPROVAL INFORMATION

Compilation and Publication Notice

Safety precautions

To use the machine safely

Quick Reference Guide

Sending Faxes

Dialling operations

Making copies

Table of Contents

Introduction

Using this Guide

Choosing a location

How to access the complete User’s Guide

To view Documentation (For Windows®)

How to find Scanning instructions

To view Documentation (For Macintosh®)

How to find Scanning instructions

Control panel overview

Load document

Using the automatic document feeder (ADF)

Using the scanner glass

About paper

Recommended paper

Choosing acceptable paper

Paper capacity of the paper trays

How to load paper

To load paper or other media in the paper tray

To load envelopes

To load paper or other media in the manual feed slot

About fax machines

Fax tones and handshake

ECM (Error Correction Mode)

Multi-Line connections (PABX)

Getting started

Initial setup

Setting the Date and Time

Setting Tone and Pulse dialling mode (not available in New Zealand)

Setting the Station ID

General Setup

Setting the Mode Timer

Setting the Paper Type

Setting the Paper Size

Setting the Ring Volume

Setting the Beeper Volume

Setting the Speaker Volume

Turning on Automatic Daylight Savings Time

Toner Save

Sleep Time

Security

TX Lock (MFC-7420 only)

Setting the LCD Contrast

Setting up the password

Changing the TX Lock password

Turning TX Lock on

Turning TX Lock off

Memory Security (MFC-7820N only)

Setting up the password

Changing the Memory Security password

Turning Memory Security on

Turning Memory Security off

Setting Lock

Setting up the password

Changing the Setting Lock password

Turning Setting Lock on

Turning Setting Lock off

Setup Send

How to enter Fax mode

One-Touch Dialling

Speed-Dialling

How to dial

Manual dialling

Search

Fax Redial

How to Fax

Faxing from the ADF

Faxing from the scanner glass