Brother HL-3180CDW User's Guide

Download

Basic User’s Guide

HL-3180CDW

In USA: Visit the Brother Solutions Center at solutions.brother.com/manuals manuals.

to download other

Version 0

USA/CAN

If you must call Customer Service

Complete the following information for future reference:

Model Number: HL-3180CDW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration

Brother numbers

IMPORTANT

NOTE

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

http://www.brother.com/registration

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Printer/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://support.brother.com

You can check here for Brother driver updates.

To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

In Canada: http://www.brother.ca/support

(Self-Service Videos, Email, Chat, Facebook

and Twitter Help)

Service Center Locator (USA only)

NOTE

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit http://www.brother.ca/support.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com/

In Canada:

http://www.brother.ca/

Order information

Description Item

Toner Cartridge <Black>

Toner Cartridge <Cyan>

Toner Cartridge <Magenta>

Toner Cartridge <Yellow>

4 pcs. Drum Unit

1 pc. Drum Unit <Black>

1 pc. Drum Unit <Color>

Belt Unit

Waste Toner Box

TN-221BK (Approx. 2,500 pages)

TN-221C (Approx. 1,400 pages)

TN-225C (Approx. 2,200 pages)

TN-221M (Approx. 1,400 pages)

TN-225M (Approx. 2,200 pages)

TN-221Y (Approx. 1,400 pages)

TN-225Y (Approx. 2,200 pages)

DR-221CL (Approx. 15,000 pages)

DR-221CL-BK (Approx. 15,000 pages)

DR-221CL-CMY (Approx. 15,000 pages)

BU-220CL (Approx. 50,000 pages)

WT-220CL (Approx. 50,000 pages)

123

124

123

124

123

124

567

568

569

Basic User’s Guide LEF596001 (English for USA and Canada)

LEF596002 (French for Canada)

Quick Setup Guide LEF597001 (English for USA and Canada)

LEF597002 (French for Canada)

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Standard toner cartridge

High yield toner cartridge

1 page per job

Drum life is approximate and may vary by type of use.

Contains 4 pc. Drum Set.

Contains 1 pc. Black Drum Unit.

Contains 1 pc. Color Drum Unit.

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

User’s Guides and where do I find them?

Which Guide? What’s in it? Where is it?

Product Safety Guide

Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Copy and Scan operations

and how to replace consumables. See troubleshooting tips.

Advanced User’s Guide

Learn more advanced operations: Copy, security features, printing reports and performing routine maintenance.

Software User’s Guide

Follow these instructions for Printing, Scanning, Network Scanning, and using the Brother ControlCenter utility.

Printed / In the Box

For USA: PDF file / Brother Solutions

Center

For Other Countries: PDF file / CD-ROM / In the Box

For USA: HTML file / Brother Solutions

Center

For Other Countries: HTML file / CD-ROM / In the Box

Network User’s Guide

This Guide provides useful information about wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Wi-Fi Direct™ Guide This Guide provides information about how

to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide

This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected on a Wi-Fi network.

Web Connect Guide This Guide provides information about how

to configure and use your Brother machine to scan, load and view images and files on certain websites that provide these services.

For USA: PDF file / Brother Solutions

Center

For Other Countries: PDF file / CD-ROM / In the Box

PDF file / Brother Solutions Center

Which Guide? What’s in it? Where is it?

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Visit solutions.brother.com/manuals

PDF file / Brother Solutions Center

(Basic User’s Guide)

1 General information 1

Using the documentation ....................................................................................... 1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide......................................................................................... 3

Viewing Documentation...................................................................................3

How to access Guides for Advanced Features...................................................... 5

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................7

Control panel overview ..........................................................................................8

3.7" Touchscreen LCD ..................................................................................10

Setting the Ready screen ..............................................................................13

Basic Operations ........................................................................................... 13

Shortcut Settings ................................................................................................. 14

Adding Copy Shortcuts.................................................................................. 14

Adding Scan Shortcuts .................................................................................. 15

Adding Web Connect Shortcuts ....................................................................16

Changing Shortcuts.......................................................................................16

Editing Shortcut Names .................................................................................17

Deleting Shortcuts ......................................................................................... 17

Recalling Shortcuts........................................................................................ 17

8).............................................................. 2

)................................................................6

2 Loading paper 18

Loading paper and print media............................................................................18

Loading paper in the paper tray.....................................................................18

Loading paper in the manual feed slot ..........................................................20

Unscannable and unprintable areas..............................................................24

Paper settings......................................................................................................25

Paper Size.....................................................................................................25

Paper Type ....................................................................................................25

Acceptable paper and other print media..............................................................26

Recommended paper and print media ..........................................................26

Type and size of paper..................................................................................26

Handling and using special paper .................................................................28

3 Loading documents 31

How to load documents .......................................................................................31

Using the scanner glass ................................................................................ 31

vii

4 Making copies 32

How to copy .........................................................................................................32

Stop copying .................................................................................................. 32

Copy preset settings ......................................................................................32

Copy Options .................................................................................................33

5 How to print from a computer 34

Printing a document.............................................................................................34

6 How to scan to a computer 35

Before scanning...................................................................................................35

Scanning a document as a PDF file using ControlCenter4 (Windows

How to scan a document as a PDF file using the Touchscreen ..........................38

) .............36

A Routine maintenance 40

Replacing the consumable items.........................................................................40

Replacing the toner cartridges.......................................................................44

Cleaning the corona wires.............................................................................51

Replacing the drum units...............................................................................54

Replacing the belt unit................................................................................... 60

Replacing the waste toner box ......................................................................64

B Troubleshooting 69

Identifying your problem ......................................................................................69

Error and maintenance messages.......................................................................71

Paper Jams..........................................................................................................77

Paper is jammed in the manual feed slot ......................................................77

Paper is jammed in the paper tray.................................................................77

Paper is jammed at the output paper tray .....................................................78

Paper is jammed at the back of the machine ................................................79

Paper is jammed inside the machine.............................................................81

Paper is jammed underneath the paper tray .................................................84

If you are having difficulty with your machine ...................................................... 86

Improving the print quality....................................................................................91

Machine Information ..........................................................................................101

Checking the Serial Number........................................................................ 101

Checking the Firmware Version ..................................................................101

Reset functions ............................................................................................ 102

How to reset the machine............................................................................ 102

C Settings and features tables 103

Using the Settings Tables..................................................................................103

Settings Tables .................................................................................................. 104

Features Tables................................................................................................. 116

Entering text.......................................................................................................128

viii

D Specifications 129

General..............................................................................................................129

Document Size ..................................................................................................131

Print media.........................................................................................................132

Copy ..................................................................................................................133

Scanner .............................................................................................................134

Printer ................................................................................................................135

Interfaces ........................................................................................................... 136

Network.............................................................................................................. 137

Computer requirements.....................................................................................138

Consumable items .............................................................................................139

EIndex 140

Table of Contents

(Advanced User’s Guide)

You can view the Advanced User’s Guide:

In USA: Brother Solutions Center at solutions.brother.com/manuals

In Other Countries: PDF file / CD-ROM / In the Box

The Advanced User’s Guide explains the following features and operations.

1 General Setup

Memory storage Volume setting Automatic Daylight Saving Time Ecology features Touchscreen

2 Security features

Secure Function Lock 2.0 Setting Lock

3 Printing reports

Reports

4 Making copies

Copy settings

A Routine maintenance

Cleaning and checking the machine Replacing periodic maintenance parts Packing and shipping the machine

B Glossary

CIndex

General information 1

Using the documentation

Bold Bold style identifies the dial pad

numbers of the Touchpanel or on the computer screen.

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier

New

Follow all warnings and instructions marked on the product.

Courier New font identifies the messages shown on the Touchscreen of the machine.

NOTE

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Electrical Hazard icons alert you to a possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch machine parts that are hot.

Prohibition icons indicate actions that must not be performed.

Chapter 1

Accessing Brother Utilities (Windows® 8) 1

If you are using a tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse.

After the printer driver is installed, appears on both the Start screen and the desktop.

a Tap or click Brother Utilities either on the Start screen or the desktop.

b Select your machine.

c Choose the function you want to use.

General information

NOTE

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Copy, Printer, Scanner and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software User's Guide in HTML format and Network User's Guide that are

on the CD-ROM

In USA: You can find the Advanced User's Guide, Software User's Guide and Network User's Guide on the Brother Solutions Center at solutions.brother.com/manuals

a Turn on your computer. Insert the

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go to Computer (My Computer). (For

Windows the taskbar, and then go to Computer.)

Double-click the CD-ROM icon, and then double-click start.exe.

8: Click (File Explorer) on

b If the model name screen appears, click

your model name.

c If the language screen appears, click

your language. The CD-ROM Top Menu appears.

Viewing Documentation 1

Viewing Documentation (Windows®) 1

(Windows® 7 / Windows Vista® / Windows® XP / Windows Server Server

To view the documentation, from the (Start) menu, select All Programs > Brother > HL-XXXX (where XXXX is your model name) from the programs group, and then choose User's Guides.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model

name (if not already selected). Click Support in the left navigation bar, and then click User's Guides.

2008 / Windows Server® 2003)

8 / Windows Server® 2012)

2008 R2 / Windows

d Click User's Guides.

In USA: The Manuals Download screen appears.

e Click PDF/HTML documents. If the

country screen appears, select your country. After the list of User’s Guides appears, select the Guide you want.

If you have not installed the software, you can find the documentation on the CD-ROM by following these steps:

Chapter 1

NOTE

Viewing Documentation (Macintosh) 1

a Turn on your Macintosh. Insert the

CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The following window will appear.

b Double-click the User’s Guides icon. c Select your model and language if

needed.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

Nuance™ PaperPort™ 12SE How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from the Help selection in the Nuance™ PaperPort™ 12SE application.

Presto! PageManager User’s Guide

(Macintosh users)

users)

d Click User’s Guides. e After the list of User’s Guides appears,

select the Guide you want.

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brothe r/PM9SEInstaller_BR_multilang2.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

General information

How to find Network setup instructions

Your machine can be connected to a wireless network.

 Basic setup instructions:

(see Quick Setup Guide.)

 Connection to a wireless access point or

router supports Wi-Fi Protected Setup or AOSS™: (see Quick Setup Guide.)

 More information about network setup:

(see Network User’s Guide.)

How to access Guides for Advanced Features

You can view and download these Guides from the Brother Solutions Center at:

solutions.brother.com/manuals

Wi-Fi Direct™ Guide 1

This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide 1

This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected on a Wi-Fi network.

Web Connect Guide 1

This Guide provides information about how to configure and use your Brother machine to scan, load and view images and files on certain websites that provide these services.

AirPrint Guide 1

This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Chapter 1

Accessing Brother Support (Windows

You can find all the contacts you will need, such as web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the CD-ROM.

 Click Brother Support on the Top Menu.

The Brother Support screen appears.

) 1

 To visit our website for original/genuine

Brother supplies (http://www.brother.com/original/ click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

To return to the Top Menu, click Back.

Or, if you are finished, click Exit.

)

 To access our website

(http://www.brother.com/ click Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ for additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ for additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://support.brother.com click Brother Solutions Center.

)

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

Choose your model if needed. The Brother Support screen appears.

 To download and install Presto!

PageManager, click

Presto! PageManager.

 To access the Brother Web Connect

application web page, click Brother Web Connect.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://support.brother.com click Brother Solutions Center.

 To visit our website for original/genuine

Brother Supplies (http://www.brother.com/original/ click Supplies Information.

Chapter 1

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Control panel overview 1

The HL-3180CDW has a 3.7 in.Touchscreen LCD and Touchpanel.

1 3.7 in.Touchscreen LCD

(Liquid Crystal Display)

This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen.

General information

2 Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen.

 Cancel

Press to cancel an operation when illuminated in red.

 Numerical Pad

Press the numbers on the Touchpanel to enter the number of copies.

3 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

machine. The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before going off.

The Wi-Fi light is on when the network interface is WLAN.

Chapter 1

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3.7" Touchscreen LCD 1

You can select two types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c.

The following screens show the machine status when the machine is idle.

More screen

The More screen provides access to Copy, Scan, Wi-Fi setup, Toner levels, Setup screen, Secure Print and Web Shortcut.

When the More screen is displayed the machine is in

Ready mode. If Secure Function Lock

has been turned

on an icon is displayed.

See Advanced User’s Guide, Secure Function Lock 2.0.

Shortcut screens

You can quickly create a Shortcut for frequently used functions, such as making a copy, scanning and Web Connect (for more information, see Shortcut Settings on page 14).

NOTE

Swiping is a type of user operation on the

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Touchscreen that is performed by brushing your finger across the screen to display the next page or item.

1 Modes:

 Copy

Lets you access Copy mode.

 Scan

General information

Press to access the Toner menu.

The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage.

4 (Settings)

Press to access the main settings (for more information, see Settings screen on page 12).

5 Secure Print

Lets you access the secure print menu.

6 Web

Press to connect the Brother machine to an Internet service (for more information, see Web Connect Guide).

7 Shortcuts

Press to set up Shortcuts.

You can quickly copy, scan and connect to a Web service using the options set as Shortcuts.

Lets you access Scan mode.

2 Wireless Status

A four-level indicator on the Ready mode screen shows the current wireless signal strength if you are using a wireless connection.

0Max

If you see at the top on the screen,

you can easily configure the wireless settings by pressing it (for more information, see Quick Setup Guide).

3 (Toner)

• Three Shortcut screens are available. You can set up to six Shortcuts in each Shortcut screen. A total of 18 Shortcuts are available.

• Swipe left or right, or press d or c, to view the other Shortcut screens.

8 Warning icon

See the remaining toner life.

Chapter 1

NOTE

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The warning icon appears when there is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

For details, see Error and maintenance messages on page 71.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and MascotCapsule Tangiblet developed by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

2 Network

Press to set up a network connection.

A four level indicator on the screen shows the current wireless signal strength if you are using a wireless connection.

3 Date & Time

See the date and time.

Press to access the Date & Time menu.

4 Volume

See the selected Beep volume level. Press to access the Beep volume setting.

5 All Settings

Press to access the full Settings menu.

6 Tray Setting

See the selected paper size. Press to change the paper size and paper type settings if needed.

Settings screen 1

The Touchscreen shows the machine's

status when you press .

You can check and access all the machine’s settings from the following screen.

7 Wi-Fi Direct

Press to set up a Wi-Fi Direct™ network connection.

See the remaining toner life.

Press to access the Toner menu.

1 Toner

General information

IMPORTANT

Setting the Ready screen 1

Set the Ready screen to either More, Shortcuts 1, Shortcuts 2 or Shortcuts 3.

When the machine is idle or you press , the Touchscreen will return to the screen you set.

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display General Setup.

d Press General Setup. e Swipe up or down, or press a or b to

display Button Settings.

f Press Button Settings. g Press Home Button Settings. h Press More, Shortcuts 1,

Shortcuts 2 or Shortcuts 3.

Basic Operations 1

Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.

DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine.

The following steps show how to change a setting in the machine. In this example, the Touchscreen Backlight setting is changed from Light to Med.

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display General Setup.

i Press .

The machine will go to your chosen Home screen.

d Press General Setup. e Swipe up or down, or press a or b to

display LCD Settings.

Chapter 1

NOTE

f Press LCD Settings. g Press Backlight.

h Press Med.

Shortcut Settings 1

You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts.

Adding Copy Shortcuts 1

The following settings can be included in a copy Shortcut:

 Quality

 Enlarge/Reduce

 Density

 Contrast

 Stack/Sort

 Page Layout

Press to go back to the previous level.

i Press .

 Color Adjust

 2-sided Copy

 Remove Background Color

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Copy. d Read the information on the

Touchscreen, and then confirm it by pressing OK.

e Swipe up or down, or press a or b to

display the copy presets, and then press the preset you want.

f Swipe up or down, or press a or b to

display the available settings, and then press the setting you want.

General information

NOTE

g Swipe up or down, or press a or b to

display the available options for the setting, and then press the option you want. Repeat steps f and g until you have selected all the settings for this Shortcut.

h When you have finished changing the

settings, press Save as Shortcut.

i Read and confirm the displayed list of

settings you selected, and then press OK.

j Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 128.) Press OK.

k Press OK to save your Shortcut.

Adding Scan Shortcuts 1

The following settings can be included in a scan Shortcut:

to OCR / to File / to Image / to E-mail

 PC Select

to FTP / to Network

e Do one of the following:

 If you pressed to OCR, to File,

to Image or to E-mail, read the

information on the Touchscreen, and then press OK to confirm it. Go to step f.

 If you pressed to FTP or

to Network, read the information

on the Touchscreen, and then press OK to confirm it.

Swipe up or down, or press a or b to display the Profile Name, and then press it.

Press OK to confirm the Profile Name you have selected. Go to step g.

To add a Shortcut for to Network and to FTP, you must have added the Profile Name beforehand.

f Do one of the following:

 When the machine is connected to a

computer using a USB connection:

Press OK to confirm USB is selected as the PC Name. Go to step g.

 When the machine is connected to a

network:

 Profile Name

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Scan. d Swipe up or down, or press a or b to

display the type of scan you want, and then press it.

Swipe up or down, or press a or b to display the PC Name, and then press it. Press OK to confirm the PC Name you selected. Go to step g.

g Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 128.) Press OK.

h Read the information on the

Touchscreen, and then press OK to save your Shortcut.

Chapter 1

NOTE

Adding Web Connect Shortcuts 1

The settings for these services can be included in a Web Connect Shortcut:

 Picasa Web Albums™

 Google Drive™

 Flickr

 Facebook

 Evernote

 Dropbox

• Web services may have been added

and/or service names may have been changed by the provider since this document was published.

g Press the function you want.

The functions that can be set vary depending on the selected service.

h Read and confirm the displayed list of

functions you selected, and then press OK.

i Press OK to save your Shortcut.

The Shortcut name will be assigned automatically. If you want to change the Shortcut names, see Editing Shortcut Names on page 17.

Changing Shortcuts 1

• To add a Web Connect Shortcut, you must have an account with the desired service (for more information, see Web Connect Guide).

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Web. d If Information about the Internet

connection is displayed, read the information and confirm it by pressing OK.

e Swipe left or right, or press d or c to

display the available service, and then press the desired service.

You can change the settings in a Shortcut.

(Web Connect Shortcuts) You cannot change a Web Connect Shortcut. If you want to change the Shortcut, you must delete it, and then add a new Shortcut.

(For more information, see Deleting

Shortcuts on page 17 and Adding Web Connect Shortcuts on page 16.)

a Press the Shortcut you want. The

settings for the Shortcut that you chose are displayed.

b Change the settings for the Shortcut you

chose in step a (for more information, see Shortcut Settings on page 14).

c When you have finished changing

settings, press Save as Shortcut.

f Press your account.

If the account needs a PIN code, enter the PIN for the account using the keyboard on the Touchscreen. Press OK.

d Press OK to confirm.

General information

NOTE

e Do one of the following:

 To overwrite the Shortcut, press

Yes. Go to step g.

 If you do not want to overwrite the

Shortcut, press No to enter a new Shortcut name. Go to step f.

f To create a new Shortcut, hold down

to delete the current name, and then enter a new name using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 128.) Press OK.

g Press OK to confirm.

Editing Shortcut Names 1

You can edit a Shortcut name.

a Press and hold the Shortcut until the

dialog box appears.

Deleting Shortcuts 1

You can delete a Shortcut.

a Press and hold the Shortcut until the

dialog box appears.

You can also press , All Settings

and Shortcut Settings.

b Press Delete to delete the Shortcut

that you chose in step a.

c Press Yes to confirm.

Recalling Shortcuts 1

The Shortcut settings are displayed on the Shortcut screen. To recall a Shortcut, simply press the Shortcut name.

You can also press , All Settings

and Shortcut Settings.

b Press Edit Shortcut Name.

c To edit the name, hold down to

delete the current name, and then enter a new name using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 128.) Press OK.

Loading paper 2

Loading paper and print media

The machine can feed paper from the paper tray or manual feed slot.

When you load paper in the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen.

Loading paper in the paper tray 2

You can load up to 250 sheets in the paper tray. Paper can be loaded up to the maximum paper mark ( ) on the right side of the paper tray (for the recommended paper to use, see Acceptable paper and other print media on page 26).

b While pressing the green paper-guide

release levers (1), slide the paper

guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots.



Printing on plain paper, thin paper or recycled paper from the paper tray

a Pull the paper tray completely out of the

machine.

c Fan the stack of paper well to avoid

paper jams and misfeeds.

Loading paper

d Load paper in the tray and make sure:

 The paper is below the maximum

paper mark ( ) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on is

face down.

 The paper guides touch the sides of

the paper so it will feed correctly.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

e Put the paper tray firmly back in the

machine. Make sure the tray is completely inserted into the machine.

Chapter 2

NOTE

Loading paper in the manual feed slot 2

You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 26).

The machine turns on the Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot

b Open the manual feed slot cover.

c Use both hands to slide the manual feed

slot paper guides to the width of the paper you are going to use.

a Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

Loading paper

NOTE

d Use both hands to push one sheet of

paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.

• To easily remove a small printout from the output tray use both hands to lift up the scanner cover as shown in the illustration.

• You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

• If the error message Jam Manual Feed appears on the Touchscreen, the machine cannot grasp and pull the paper. Reset the machine by removing the paper and then pressing Start on the Touchscreen. Reinsert the paper and be sure to press it firmly against the rollers.

• Put the paper into the manual feed slot with the side to be printed on face up.

• Make sure the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

• Pull the paper out completely when you retry putting the paper into the manual feed slot.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

e After the Touchscreen shows

Manual Feed, return to step d to load the next sheet of paper. Repeat for each page you want to print.

Chapter 2

Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot

When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method for printing on thick paper, labels, envelopes or glossy paper.

a Open the back cover (face-up output

tray).

c Open the manual feed slot cover.

d Use both hands to slide the manual feed

slot paper guides to the width of the paper that you are going to use.

b (For printing envelopes only)

Pull down the two gray levers, one on the left side and one on the right side, as shown in the illustration.

Loading paper

NOTE

e Use both hands to push one sheet of

paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.

• When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source.

• Make sure the paper or envelope is straight and in the correct position in the manual feed slot. If it is not, the paper or envelope may not feed correctly, resulting in a skewed printout or a paper jam.

• Pull the paper or envelope out completely when you retry putting the paper into the manual feed slot.

• Do not put more than one sheet of paper or one envelope in the manual feed slot at any one time, as it may cause a jam.

f Send the print data to the machine.

Remove each printed page or envelope immediately to prevent a paper jam.

• If the error message Jam Manual Feed appears on the Touchscreen, the machine cannot grasp and pull the paper or envelope. Reset the machine by removing the paper and then pressing Start on the Touchscreen. Reinsert the paper or envelope and be sure to press it firmly against the rollers.

g After the Touchscreen shows

Manual Feed, return to step e to load the next sheet of paper. Repeat for each page you want to print.

h (For printing envelopes)

When you have finished printing, return the two gray levers, that you pulled down at step b, back to their original positions.

i Close the back cover (face-up output

tray) until it locks in the closed position.

• Put the paper or envelope into the manual feed slot with the side to be printed on face up.

Chapter 2

Unscannable and unprintable areas 2

The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Copy

a single copy

Letter 0.16 in. (4 mm) 0.16 in. (4 mm)

A4 0.16 in. (4 mm) 0.12 in. (3 mm)

Top (1)

Bottom (3)

Left (2)

Right (4)

or a 1 in 1 copy

Scan Letter 0.12 in. (3 mm) 0.12 in. (3 mm)

A4 0.12 in. (3 mm) 0.12 in. (3 mm)

Print Letter 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

A4 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

Legal 0.16 in. (4.2 mm) 0.16 in. (4.2 mm)

Loading paper

Paper settings 2

Paper Size 2

When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document on the page.

You can use the following sizes of paper: Letter, A4, Legal, Executive, A5, A5 L (Long Edge), A6 and Folio.

a Press .

b Press (Tray Setting).

c Press Paper Size. d Swipe up or down, or press a or b to

display Letter, A4, Legal, EXE, A5, A5 L, A6 or Folio, and press the

option you want.

Paper Type 2

To get the best print quality set the machine for the type of paper you are using.

a Press .

b Press (Tray Setting).

c Press Paper Type. d Swipe up or down, or press a or b to

display Thin, Plain Paper, Thick, Thicker, Recycled Paper, and

press the option you want.

e Press .

Chapter 2

Acceptable paper and other print media

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 132).

For best results, follow these instructions:

 DO NOT load different types of paper in

the paper tray at the same time because it may cause the paper to jams or misfeed.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is appropriate for the machine.

Type and size of paper 2

 Use labels that are designed for use in

laser machines.

The machine feeds paper from the installed paper tray or the manual feed slot.

The names for the paper trays in the printer driver and this Guide are as follows:

Tray and optional unit Name

Paper Tray Tray 1

Manual Feed Slot Manual

Loading paper

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Paper Tray (Tray 1)

Letter, A4, Legal, B5 (JIS), Executive, A5,

A5 L, A6, Folio

Plain paper, Thin paper, Recycled paper

up to 250 20 lb (80 g/m

)

Manual Feed Slot Width: 3.0 to 8.5 in.

(76.2 to 215.9 mm)

Length: 4.57 to 14 in. (116 to 355.6 mm)

Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper, Recycled paper,

1 sheet

1 Envelope

Envelopes, Labels, Glossy paper

Folio size is 8.5 in.  13 in. (215.9 mm  330.2 mm).

Recommended paper specifications 2

The following paper specifications are appropriate for this machine.

Basis weight

20-24 lb (75-90 g/m

Thickness 80-110 m

Roughness Higher than 20 sec.

Stiffness

90-150 cm

/100

Grain direction Long grain

Volume resistivity

Surface resistivity

10e

-10e11 ohm

-10e12 ohm-cm

10e

)

Filler

CaCO

(Neutral)

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

 Use plain paper that is appropriate for laser/LED machines to make copies.

 Use paper that is 20 to 24 lb (75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

Chapter 2

IMPORTANT

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the 392 F (200 C) temperature of the machine’s fusing process.

 If you use bond paper, paper having a

rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 0.08 in. (2 mm) or greater

may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Loading paper

IMPORTANT

Envelopes 2

The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed through the manual feed slot.

We recommend that you print a test envelope to make sure the print results are what you want.

Types of envelopes to avoid 2

• with glue on the surface as shown in the figure below

• with double flaps as shown in the figure below

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (raised writing)

• that were previously printed by a laser or LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with sealing flaps that are not folded down when purchased

• with each side folded as shown in the figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

• with windows, holes, cut-outs or perforations

Chapter 2

IMPORTANT

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 F (200 C) for a period of 0.1 seconds.

Labels can only be fed through the manual feed slot.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• Avoid feeding labels with the carrier sheet exposed because your machine will be damaged.

• DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

IMPORTANT

Loading documents 3

How to load documents

You can make copies and scan from the scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or scan pages of a book, one page at a time.

Document Sizes Supported 3

Length: Up to 11.8 in. (300.0 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2.0 kg)

How to load documents 3

b Using the document guidelines on the

left and top, place the document

face down in the upper left corner of the scanner glass.

a Lift the document cover.

c Close the document cover.

If the document is a book or is thick do not slam the cover or press on it.

Making copies 4

How to copy 4

The following steps show the basic copy operation.

a Load your document face down on the

scanner glass (see Using the scanner glass on page 31).

b Press the Copy button on the

Touchscreen.

 The Touchscreen shows

Stop copying 4

To stop copying, press .

Copy preset settings 4

You can copy with a variety of settings that are already set up for you in the machine simply by pressing them.

The following preset settings are available.

 Receipt

 Normal

 2in1(ID)

 2in1

 2-sided(1i2)

 Paper Save

a Load your document.

1 No. of Copies

You can enter the number of copies by using the dial pad.

c For multiple copies, enter the two-digit

number (up to 99).

d Press Color Start or Black Start.

b Press (Copy).

c Swipe left or right to display Receipt,

Normal, 2in1(ID), 2in1, 2-sided(1i2) or Paper Save, and

then press the option you want.

d Enter the number of copies you want. e Do one of the following:

 To change more settings, go to

step f.

 If you have finished changing

settings, go to step i.

f Press Options. g Swipe up or down, or press a or b to

display the available settings, and then press the setting you want.

Making copies

NOTE

h Swipe up or down, or press a or b to

display the available options, and then press your new option. Repeat steps g and h for each setting you want. If you have finished changing the settings, press OK.

Save the settings as a Shortcut by pressing Save as Shortcut.

i Press Color Start or Black Start.

Copy Options 4

You can change the following copy settings. Press Copy and then press Options. Swipe up or down, or press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing the options, press OK.

(Advanced User's Guide)

For more information about changing the following settings, see Advanced User’s Guide: Copy settings:

 Quality

 Enlarge/Reduce

 Density

 Contrast

 Stack/Sort

 Page Layout

 2in1(ID)

 Color Adjust

 2-sided Copy

 Remove Background Color

 Save as Shortcut

How to print from a computer 5

Printing a document 5

The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver.

(For more information about printer driver settings, see Software User’s Guide)

a Install the Brother printer driver from the

CD-ROM (see Quick Setup Guide).

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties (or Preferences, depending on the application you are using).

d Choose the settings you want to change

in the Properties dialog box, and then click OK.

 Paper Size

 Orientation

 Copies

 Media Type

 Print Quality

 Color / Mono

 Document Type

 Multiple Page

 2-sided / Booklet

 Paper Source

e Click Print to begin printing.

How to scan to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite).

 Configure the machine with a TCP/IP address if network scanning does not work

(see Software User’s Guide).

Chapter 6

NOTE

Scanning a document as a PDF file using ControlCenter4 (Windows

(For Macintosh users, see Software User’s Guide.)

The screens on your computer may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.

a Load your document (see How to load documents on page 31). b Do one of the following:

) 6

 (Windows

Open ControlCenter4 by clicking (Start) > All Programs > Brother > XXX-XXXX (where XXX-XXXX is your model name) > ControlCenter4. The ControlCenter4

application will open.

 (Windows

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.

XP, Windows Vista® and Windows® 7)

How to scan to a computer

d Make sure the machine you want to use is selected from the Model pull-down list. e Click File.

f Press Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Chapter 6

How to scan a document as a PDF file using the Touchscreen

a Load your document (see How to load documents on page 31). b Press Scan.

c Swipe left or right to display to File.

will be displayed in the center of the Touchscreen highlighted in blue.

d Press OK.

When the machine is connected to a network, press the computer name. Do one of the following:

 If you want to use the default settings, go to step i.

 If you want to change the default settings, go to step e.

e Press Options. f Press Set with Touch Panel.

Press On.

g Choose the settings for Scan Type, Resolution, File Type, Scan Size and

Remove Background Color as needed.

h Press OK. i Press Start.

The machine starts the scanning process.

NOTE

The following scan modes are available.

How to scan to a computer

• to Network (Windows

)

• to FTP

• to E-mail

• to Image

• to OCR

• to File

• WS Scan

Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Software User’s Guide.)

(Web Services Scan)

NOTE

Routine maintenance A

Replacing the consumable items A

You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself:

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

• The drum unit and toner cartridge are two separate parts.

• The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly. If the toner cartridge is placed in the machine without the drum unit, the message Drum ! may be displayed.

Toner cartridge Drum unit

See Replacing the toner cartridges on page 44.

Order No. TN-221BK, TN-221C, TN-221M, TN-221Y, TN-225C, TN-225M, TN-225Y

Belt unit Waste toner box

See Replacing the belt unit on page 60.

Order No. BU-220CL

See Replacing the drum units on page 54.

Order No. DR-221CL (4 pc. drum set) or DR-221CL-BK, DR-221CL-CMY (single drums)

See Replacing the waste toner box on page 64.

Order No. WT-220CL

Routine maintenance

The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.

Touchscreen messages

Toner Low

Prepare New Toner Cartridge.

Consumable item to get ready

Toner cartridge

BK = Black

C = Cyan

M = Magenta

Y = Yellow

Drum End SoonX 1 Drum unit

X = BK, C, M, Y

BK = Black

C = Cyan

M = Magenta

Y = Yellow

Belt End Soon Belt unit

WT Box End Soon

Waste toner box

Approximate life How to replace Order No.

<Black>

2,500 pages

125

<Cyan, Magenta, Yellow>

1,400 pages

2,200 pages

125

126

See page 44.

TN-221BK

TN-221C

TN-221M

TN-221Y

TN-225C

TN-225M

TN-225Y

134

15,000 pages

See page 55. 4 Drum units:

DR-221CL

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

50,000 pages

See page 60. BU-220CL

See page 64. WT-220CL

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen.

Touchscreen messages

Consumable item to replace

Replace Toner Toner cartridge

The Touchscreen shows the toner cartridge color that you must replace.

BK = Black

C = Cyan

M = Magenta

Y = Yellow

Replace DrumX Drum unit

X = BK, C, M, Y

BK = Black

C = Cyan

M = Magenta

Y = Yellow

Drum Stop Drum unit

Replace Belt Belt unit

Replace WT Box Waste toner box

Replace Fuser Fuser unit

Replace PF kit Paper feeding kit

Approximate life How to replace Order No.

<Black>

2,500 pages

125

<Cyan, Magenta, Yellow>

1,400 pages

2,200 pages

125

126

See page 44.

TN-221BK

TN-221C

TN-221M

TN-221Y

TN-225C

TN-225M

TN-225Y

15,000 pages

134

See page 55. 4 Drum units:

DR-221CL

1 Drum unit:

DR-221CL-BK

DR-221CL-CMY

50,000 pages

See page 60. BU-220CL

See page 64. WT-220CL

Call Brother Customer Service or your local Brother dealer for a replacement fuser unit.

50,000 pages

Call Brother Customer Service or your local Brother dealer for a replacement paper feeding kit.

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

Routine maintenance

NOTE

• Visit http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Frequency of replacement will vary depending on the print volume, percentage of coverage, types of media used, and powering on/off the machine.

• Frequency of replacement consumables except toner cartridges will vary depending on the print volume, types of media used, and powering on/off the machine.

Replacing the toner

NOTE

Toner Low A

cartridges A

Order No. TN-221BK1, TN-221C1, TN-221M TN-225M

The Standard toner cartridge can print approximately 2,500 pages approximately 1,400 pages

Magenta, Yellow). The High Yield toner cartridge can print approximately 2,200

pages page count will vary depending on your average type of document.

When a toner cartridge is running low, the Touchscreen shows Toner Low.

The toner cartridges that come supplied with the machine must be replaced after

approximately 1,000 pages

, TN-221Y1, TN-225C2,

, TN-225Y

(Cyan, Magenta, Yellow). Actual

(Black) or

(Cyan,

If the Touchscreen shows Toner Low, buy a new toner cartridge for the color indicated on the Touchscreen and have it ready before you get a Replace Toner message.

Replace Toner A

When the Touchscreen shows Replace Toner the machine will stop printing until you replace the toner cartridge.

The Touchscreen shows the toner cartridge color that you must replace. (BK=Black, C=Cyan, M=Magenta, Y=Yellow ).

A new genuine Brother toner cartridge will reset the Replace Toner mode.

Standard toner cartridge

High yield toner cartridge

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

• The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Genuine Brother Brand toner cartridges. When you want to buy toner cartridges, call Brother Customer Service.

• We recommend that you clean the machine when you replace the toner cartridge (see Advanced User’s Guide: Cleaning and checking the machine).

• DO NOT unpack the new toner cartridge until you are ready to install it.

Replacing the toner cartridges A

WARNING

Routine maintenance

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c Remove the toner cartridge and drum

unit assembly for the color shown on the Touchscreen.

IMPORTANT

• We recommend that you place the toner

WARNING

cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

(See Product Safety Guide: To use the product safely.)

Routine maintenance

IMPORTANT

NOTE

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge.

• Visit http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.

e Unpack the new toner cartridge. Hold

IMPORTANT

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

• DO NOT unpack the new toner cartridge until you are ready to install it. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

f Pull off the protective cover.

Put the new toner cartridge in the drum unit immediately after you remove its protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

• If an unpacked drum unit is placed in direct sunlight (or room light for long periods of time), the unit may be damaged.

• Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of third party toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our limited warranty coverage does not apply to any problem that is caused by the use of third party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.

Routine maintenance

NOTE

g Put the new toner cartridge firmly into

the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically.

h Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

Make sure you put the toner cartridge in correctly or it may separate from the drum unit.

Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

i Repeat step c and step h to clean

each of three remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

j Slide each toner cartridge and drum unit

NOTE

assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine.

k Close the top cover of the machine.

After replacing a toner cartridge, DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait. message and returns to Ready mode.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Cleaning the corona wires A

WARNING

If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows:

a Open the top cover until it locks in the

open position.

Routine maintenance

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

b Remove the toner cartridge and drum

unit assembly.

IMPORTANT

• We recommend that you place the toner

NOTE

cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

c Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

Routine maintenance

NOTE

d Slide the toner cartridge and drum unit

assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine.

e Repeat steps b - d to clean the three

remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

f Close the top cover of the machine.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Replacing the drum units A

NOTE

Order No. DR-221CL 4 pc. Drum Set or single drum units DR-221CL-BK, DR-221CL-CMY

A new drum unit can print approximately 15,000 Letter or A4 size single-sided pages.

DR-221CL Drum Set contains four drum units, one Black (DR-221CL-BK) and three Color (DR-221CL-CMY).

DR-221CL-BK contains one Black drum. DR-221CL-CMY contains one Color drum.

Drum wear and tear occurs due to use and rotation of the drum and interaction with paper, toner and other materials in the paper path. In designing this product, Brother decided to use the number of rotations of the drum as a reasonable determinant of the drum life. When a drum reaches the factory-established rotation limit corresponding to the rated page yield, the product’s Touchscreen LCD will advise you to replace the applicable drum(s). The product will continue to function; however, print quality may not be optimal.

As the drums rotate in unison during the various stages of operation (regardless of whether toner is deposited on the page) and because damage to a single drum unit is not likely, you must replace all of the drums at once (unless you replaced an individual drum [DR-221CL-BK for Black and DR-221CL-CMY for Color] for reasons other than reaching its rated life). For your convenience, Brother sells the drum units as a set of four (DR-221CL).

• There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used and so on. Under ideal conditions, the average drum life is estimated at approximately 15,000 pages. The actual number of pages that your drum will print may be significantly less than this estimate. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.

• For best performance, use only genuine Brother toner. The machine should be used only in a clean, dust-free environment with adequate ventilation.

• Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit.

Drum ! A

The corona wires are dirty. Clean the corona wires in the four drum units (see Cleaning the corona wires on page 51).

If you cleaned the corona wires and the Drum ! error was not cleared, then the drum unit is at the end of its life. Replace the drum units with a new set.

Routine maintenance

IMPORTANT

Drum End SoonX A

If only a specified drum is near the end of its life, the Touchscreen shows the Drum End SoonX message. The X indicates the drum unit color that is near the end of its life. (BK=Black, C=Cyan, M=Magenta, Y=Yellow ). We recommend you keep genuine Brother drum units ready for installation. Buy a new drum unit DR-221CL-BK (for Black) or a DR-221CL-CMY (for either C, M, Y color) and have it ready before you get a Replace DrumX message.

Replace DrumX A

If only a specified drum needs to be replaced, the Touchscreen shows the Replace DrumX message. The X indicates the drum unit color that you must replace. (BK=Black, C=Cyan, M=Magenta, Y=Yellow )

The drum unit has exceeded its rated life. Replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time.

Replacing the drum units A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• Every time you replace the drum unit, clean the inside of the machine (see Advanced User’s Guide: Cleaning and checking the machine).

• DO NOT unpack the new drum unit until you are ready to install it. Exposure to direct sunlight (or room light for long periods of time) may damage the drum unit.

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

After replacement, reset the drum counter by following the instructions included with the new drum unit (see Resetting the drum counter on page 60).

Drum Stop A

We cannot guarantee the print quality. Replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit (see Resetting the drum counter on page 60).

c Remove the toner cartridge and drum

WARNING

IMPORTANT

unit assembly for the color shown on the Touchscreen.

HOT SURFACE

• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Routine maintenance

WARNING

IMPORTANT

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

(See Product Safety Guide: To use the product safely.)

NOTE

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit.

g Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

• Visit http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

e Unpack the new drum unit. f Pull off the protective cover.

Make sure you put in the toner cartridge correctly or it may separate from the drum unit.

Routine maintenance

NOTE

h Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

j Slide each toner cartridge and drum unit

assembly into the machine. Make sure you match the toner cartridge color to the same color label on the machine.

Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

i Repeat step c and step h to clean

each of the three remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

k Close the top cover of the machine.

IMPORTANT

Replacing the belt unit A

Resetting the drum counter A

When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps.

Do not reset the drum counter when you only replace the toner cartridge.

a Press to interrupt the error.

b Press .

c Press All Settings. d Swipe up or down, or press a or b to

display Machine Info..

e Press Machine Info.. f Press Parts Life. g Touch the dial pad area to light up the

LEDs.

h Press # until the Touchscreen message

changes.

Order No. BU-220CL

A new belt unit can print approximately 50,000 Letter or A4 size single-sided pages.

Replace Belt A

When the Replace Belt message appears on the Touchscreen, you must replace the belt unit.

After replacement, reset the belt unit by following the instructions included with the new belt unit (see Resetting the belt unit counter on page 63).

• DO NOT touch the surface of the belt unit. If you touch it, it could degrade print quality.

• Damage caused by incorrect handling of the belt unit may void your warranty.

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

Press the color of the drum unit you

replaced.

j Press Yes.

k Press .

c Remove all of the toner cartridge and

WARNING

IMPORTANT

drum unit assemblies.

Routine maintenance

• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

d Hold the green handle of the belt unit

IMPORTANT

and lift the belt unit up, and then pull it out.

e Unpack the new belt unit and put the

new belt unit in the machine.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Routine maintenance

f Slide each toner cartridge and drum unit

assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine.

g Close the top cover of the machine.

Resetting the belt unit counter A

When you replace a belt unit with a new one, you will must reset the belt unit counter by completing the following steps:

a Press to interrupt the error.

b Press .

c Press All Settings. d Swipe up or down, or press a or b to

display Machine Info..

e Press Machine Info.. f Press Parts Life.

g Touch the dial pad area to light up the

LEDs.

h Press # until the Touchscreen message

changes.

i Press Belt Unit. j Press Yes.

k Press .

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Replacing the waste toner boxA

WARNING

Order No. WT-220CL

The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages.

WT Box End Soon A

If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.

Replace WT Box A

c Remove all of the toner cartridge and

drum unit assemblies.

When the Replace WT Box message appears on the Touchscreen, you must replace the waste toner box.

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

IMPORTANT

• We recommend that you place the toner

IMPORTANT

cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine maintenance

d Hold the green handle of the belt unit

and lift the belt unit up, and then pull it out.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

NOTE

e Remove the orange packing material

and discard it.

This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment.

f Hold the green handle of the waste toner

box and remove the waste toner box from the machine.

WARNING

IMPORTANT

NOTE

• DO NOT put the waste toner box into a

fire. It could explode, resulting in injuries.

• DO NOT use flammable substances,

any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

(See Product Safety Guide: To use the product safely.)

Routine maintenance

g Unpack the new waste toner box and

place it in the machine.

DO NOT reuse the waste toner box.

• Be sure to seal up the waste toner box tightly in a bag so that toner powder does not spill out of the waste toner box.

• Discard the used waste toner box according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

h Put the belt unit back in the machine.

i Slide each toner cartridge and drum unit

assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

j Close the top cover of the machine.

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

In USA: Visit the Brother Solutions Center at solutions.brother.com/manuals manuals.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

to download the other

Visit us at http://support.brother.com

Identifying your problem B

First, check the following:

 The machine’s power cord is connected correctly and the machine’s power is on. If the

machine does not turn on after connecting the power cord, see Other difficulties on page 90.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messages

(See Error and maintenance messages on page 71.)

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

Paper handling and Printing problems:

 Printing difficulties on page 86

 Paper handling difficulties on page 87

Copying problems:

 Copying difficulties on page 88

Scanning problems:

 Scanning difficulties on page 88

Software and Network problems:

 Software difficulties on page 88

 Network difficulties on page 89

Troubleshooting

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://support.brother.com

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Error Message Cause Action

2-sided Disabled The back cover of the machine

is not closed completely.

Access Denied The function you want to use is

restricted by Secure Function Lock 2.0.

Calibration failed.

Calibration failed. Press OK and try it again.

Close the back cover of the machine until it locks into the closed position.

Call your administrator to check your Secure Function Lock Settings.

 Press and hold down to turn off the

machine.

Wait a few seconds, and then turn on the machine again.

Perform the color calibration again using the Touchscreen or the printer driver

see Advanced User’s Guide:

( Calibration).

Cartridge Error

Put the Toner

Cartridge back inX

(X) shows the toner cartridge color with the problem.

BK)=Black,

( (Y)=Yellow, (M)=Magenta, (C)=Cyan.

The toner cartridge is not installed correctly.

 Put in a new belt unit (see Replacing the

belt unit on page 60).

 If the problem continues, call Brother

Customer Service or your local Brother dealer.

Pull out the toner cartridge and drum unit assembly for the color that is indicated on the Touchscreen. Remove the toner cartridge, and put it back into the drum unit again. Put the toner cartridge and drum unit assembly back in the machine.

If the problem continues, call Brother Customer Service or your local Brother dealer.

Error Message Cause Action

Cooling Down

Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the Touchscreen shows

Cooling Down and Wait for a while.

Cover is Open. The top cover is not completely

closed.

The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power.

Drum ! The corona wires on the drum

units must be cleaned.

Make sure you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Close the top cover of the machine.

 Close the fuser cover located inside the

back cover of the machine.

 Make sure paper is not jammed inside the

back of the machine, and then close the fuser cover and press Start (see Paper is jammed at the back of the machine on page 79).

Clean the corona wires on the drum units (see Cleaning the corona wires on page 51).

The drum unit or the toner cartridge and drum unit assembly is not installed correctly.

Drum End SoonX

(X) shows the drum unit color that is near the end of its life. (BK)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

The drum unit for the color indicated on the Touchscreen is near the end of its life.

Drum Stop It is time to replace the drum

unit.

Fuser Error The temperature of the fuser

unit does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

Jam 2-sided The paper is jammed

underneath the paper tray or the fuser unit.

Put the toner cartridge into the drum unit that is indicated on the Touchscreen. Then reinstall the toner cartridge and drum unit assembly into the machine.

Order a new drum unit for the color indicated on the Touchscreen before you get a Replace DrumX message.

Replace the drum unit for the color indicated on the Touchscreen. (see Replacing the drum units on page 55).

Press and hold down to turn the machine

off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on.

See Paper is jammed underneath the paper tray on page 84.

Jam Inside The paper is jammed inside the

machine.

See Paper is jammed inside the machine on page 81.

Error Message Cause Action

Troubleshooting

Jam Manual Feed The paper is jammed in the

manual feed slot of the machine.

Jam Rear The paper is jammed in the

back of the machine.

Jam Tray The paper is jammed in the

paper tray of the machine.

Limit Exceeded The print limit set in Secure

Function Lock 2.0 was reached.

Log Access Error The machine could not access

the print log file in the server.

Low Temperature The room temperature is too

low for the machine to operate.

Manual Feed Manual was selected as the

paper source when there was no paper in the manual feed slot.

No Belt Unit The belt unit is not installed

correctly.

See Paper is jammed in the manual feed slot on page 77.

See Paper is jammed at the back of the machine on page 79.

See Paper is jammed in the paper tray on page 77.

Call your administrator to check your Secure Function Lock Settings.

Call your administrator to check the Store Print Log to Network settings.

For more information,

Guide

Increase the room temperature to allow the machine to operate.

Place paper in the manual feed slot (see Loading paper in the manual feed slot on page 20).

Reinstall the belt unit (see Replacing the belt unit on page 60).

: Store Print Log to Network

see Network User’s

No Paper The machine is out of paper in

the paper tray, or paper is not correctly loaded in the paper tray.

No Permission Printing color documents is

restricted by Secure Function Lock 2.0. The print job will be canceled.

No Toner The toner cartridge or the toner

cartridge and drum unit assembly is not installed correctly.

No Tray The paper tray is not installed

or not installed correctly.

Do one of the following:

 Refill paper in the paper tray. Make sure the

paper guides are set to the correct size.

 Remove the paper and load it again. Make

sure the paper guides are set to the correct size.

Call your administrator to check your Secure Function Lock Settings.

Remove the toner cartridge and drum unit assembly for the color indicated on the Touchscreen. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 44).

Reinstall the paper tray.

No Waste Toner The waste toner box is not

installed correctly.

Reinstall the Waste Toner Box (see Replacing the waste toner box on page 64).

Error Message Cause Action

Out of Memory The machine’s memory is full. Reduce the print resolution.

(See Software User’s Guide.)

Out of Memory

The machine’s memory is full.

Secure Print Data is full. Press Stop Key and delete the previously stored data.

Print Unable XX The machine has a mechanical

problem.

Registration failed.

Registration failed. Press OK and try again.

Press and delete the previously stored secure print data.

Do one of the following:

 Press and hold down to turn the

machine off, wait a few minutes, and then turn it on again.

 If the problem continues, call Brother

Customer Service.

 Press and hold down to turn off the

machine.

Wait a few seconds, then turn it on again.

Perform the auto color registration using the Touchscreen (see Advanced User’s

Guide

: Auto Registration).

Replace Belt It is time to replace the belt

unit.

Replace DrumX

(X ) shows drum unit color that must be replaced. BK=Black, C=Cyan, M=Magenta, Y=Yellow.

It is time to replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

 Put in a new belt unit (see Replacing the

belt unit on page 60).

 If the problem continues, call Brother

Customer Service.

Replace the belt unit (see Replacing the belt unit on page 60).

Replace the drum unit for the color indicated on the Touchscreen (see Replacing the drum units on page 55).

Reset the drum unit counter. (see Resetting the drum counter on page 60).

Error Message Cause Action

Troubleshooting

Replace Fuser It is time to replace the fuser

unit.

Replace PF kit It is time to replace the paper

feeding kit.

Replace Toner

The Touchscreen shows the toner cartridge color that you must replace.

BK=Black, C=Cyan, M=Magenta, Y=Yellow

The toner cartridge is at the end of its life. The machine will stop all print operations.

Call Brother Customer Service or a Brother Authorized Service Center to replace the fuser unit.

To replace Fuser Unit contact Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support

(in Canada)

or to locate a Brother Authorized Service Center, visit: http://www.brother-usa.com/service/

Call Brother Customer Service or a Brother Authorized Service Center to replace the PF Kit.

To replace PF Kit contact Brother Customer Service at:

1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support

(in Canada)

or to locate a Brother Authorized Service Center, visit us at: http://www.brother-usa.com/service/

Replace the toner cartridge for the color indicated on the Touchscreen (see Replacing the toner cartridges on page 44).

Replace WT Box It is time to replace the waste

toner box.

Scan Unable XX The machine has a mechanical

problem.

Short paper The length of the paper in the

tray is too short for the machine to deliver it to the Face down output tray.

Size Error 2-sided

The paper in the tray is not the correct size and is not available for automatic 2-sided printing.

Replace the waste toner box (see Replacing the waste toner box on page 64).

 Press and hold down to turn the

machine off, and then turn it on again.

 If the problem continues, call Brother

Customer Service.

Open the back cover (face

-up output tray) to let

the printed page exit onto the face up output tray. Remove the printed pages and then press Start.

Load the correct size of paper in the tray and set the size of paper for the tray (see Paper Size on page 25).

The paper size you can use for automatic 2-sided printing is Letter, Legal or Folio.

Error Message Cause Action

Size mismatch The paper in the tray is not the

correct size.

Small paper The paper size specified in the

printer driver is too small for the machine to deliver it to the Face-down output tray.

Toner Error One or more toner cartridges

are not installed correctly.

Toner Low If the Touchscreen shows

Toner Low you can still print;

however, the machine is telling you that the toner cartridge is near the end of its life.

Touchscreen Initialization Failed

The Touchscreen was pressed before the power on initialization was completed.

Debris may be stuck between the lower part of the Touchscreen and its frame.

Load the correct size of paper in the tray and set the size of paper to the tray (see Paper Size on page 25).

Open the back cover (back output tray) to let the printed paper out on the back output tray and then press Start.

Pull out the drum units. Remove all of the toner cartridges, and then put them back into the drum units.

Order a new toner cartridge for the color that is indicated on the Touchscreen now so a replacement toner cartridge will be available when the Touchscreen shows Replace Toner.

Make sure nothing is touching or resting on the Touchscreen.

Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.

WT Box End Soon The waste toner box is near the

end of its life.

Buy a new waste toner box before you get a Replace WT Box message.

Troubleshooting

NOTE

Paper Jams B

Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

Paper is jammed in the manual feed slot B

If the Touchscreen shows Jam Manual Feed, follow these steps:

a Remove any paper that is jammed in

and around the manual feed slot.

Paper is jammed in the paper tray B

If the Touchscreen shows Jam Tray, follow these steps:

a Pull the paper tray completely out of the

machine.

b Press Start to resume printing.

b Use both hands to slowly pull out the

jammed paper.

Pulling the jammed paper downward allows you to remove the paper more easily.

c Make sure the paper is below the

NOTE

maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure the guides are firmly in the slots.

d Put the paper tray firmly back in the

machine.

Paper is jammed at the output paper tray B

When the paper is jammed at the output paper tray, follow the these steps:

a Use both hands to open the scanner.

When the top cover is open, you cannot open the scanner.

b Remove the paper.

Troubleshooting

WARNING

c Push the scanner down with both hands

to close it.

Paper is jammed at the back of the machine B

If the Touchscreen shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Open the back cover.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c Pull the green tabs at the left and right

sides toward you to release the fuser cover (1).

1 1

e Close the fuser cover (1). Make sure the

green tabs at the left and right sides lock into place.

d Use both hands to gently pull the

jammed paper out of the fuser unit.

f Close the back cover until it locks in the

closed position.

Paper is jammed inside the

WARNING

machine B

Troubleshooting

If the Touchscreen shows Jam Inside, follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Open the top cover until it locks in the

open position.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

c Remove all of the toner cartridge and

drum unit assemblies.

IMPORTANT

• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Pull out the jammed paper slowly.

Troubleshooting

NOTE

e Slide each toner cartridge and drum unit

assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine.

f Close the top cover of the machine.

If you turn off the machine during Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on. Before you turn on the machine, delete the job from your computer’s print spooler.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Paper is jammed underneath the paper tray B

If the Touchscreen shows Jam 2-sided, follow these steps:

a Leave the machine turned on for

10 minutes for the internal fan to cool the extremely hot parts inside the machine.

b Pull the paper tray completely out of the

machine.

d If paper is not caught inside the

machine, check underneath the paper tray.

e If the paper is not caught in the paper

tray, open the back cover.

c Make sure the jammed paper does not

remain inside the machine.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Troubleshooting

f Use both hands to gently pull the

jammed paper out of the back of the machine.

g Close the back cover until it locks in the

closed position.

h Put the paper tray firmly back in the

machine.

If you are having difficulty with your machine B

IMPORTANT

• For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://support.brother.com

• Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

Printing difficulties

Difficulties Suggestions

No printout. Check that the correct printer driver has been installed and selected.

Check to see if the Touchscreen is showing an error message (see Error and maintenance messages on page 71).

Check that the machine is online:

(Windows

Click the (Start) button > Devices and Printers. Right-click Brother HL-XXXX Printer and click See what's printing. Click Printer in the

menu bar. Make sure Use Printer Offline is cleared.

(Windows Vista

Click the (Start) button > Control Panel > Hardware and Sound > Printers. Right-click Brother HL-XXXX Printer. Make sure Use Printer Online is not

listed. If it is listed, click this option to set the driver Online.

(Windows Click the Start button > Printers and Faxes. Right-click Brother HL-XXXX Printer. Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online.

7 and Windows Server®2008 R2)

and Windows Server®2008)

XP and Windows Server®2003)

(Windows®8 and Windows Server®2012) Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel. In the Hardware and Sound (Hardware) group, click View devices and printers. Right-click the Brother HL-XXXX Printer > Seewhat’sprinting. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected.

Call your administrator to check your Secure Function Lock settings.

Check that the machine is not in Power Off mode.

If the machine is in Power Off mode, press and hold down on the control

panel, and then re-send print data (see Advanced User’s Guide: Auto Power Off).

Troubleshooting

Printing difficulties (continued)

Difficulties Suggestions

The machine is not printing or has stopped printing.

The headers or footers appear when the document displays on the screen but they are not on the printed page.

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have missing text.

The machine does not print on both sides of the paper even though the printer driver setting is 2-sided.

Cannot perform ‘Page Layout’ printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

The machine does not print from

Adobe

Illustrator®.

Press .

The machine will cancel the print job and clear it from the memory. The printout may be incomplete.

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this (see Unscannable and unprintable areas on page 24).

Press to cancel print jobs.

Check the settings in your application to make sure they are set up to work with your machine.

Your computer is not recognizing the full signal of the machine’s input buffer. Make sure you connected the interface cable correctly (see Quick Setup Guide).

Check the paper size setting in the printer driver. You must choose Letter, Legal

or Folio paper that is 16 to 28 lb (60 to 105 g/m

Check that the paper size setting in the application and in the printer driver are the same.

processing, sending and printing time.

Try to reduce the print resolution (see Software User’s Guide).

Poor print quality See Improving the print quality on page 91.

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper. If the Touchscreen shows a Paper Jam message and you still have a problem, see

Error and maintenance messages on page 71.

If the paper tray is empty, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back in the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Make sure Manual is not selected for Paper Source in the printer driver.

Clean the paper pick-up rollers (see Advanced User’s Guide: Cleaning the paper pick-up rollers).

The machine does not feed paper from the Manual feed slot.

Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers until the machine grabs the paper and pulls it in further.

Put only one sheet of paper in the manual feed slot.

Make sure Manual is selected for Paper Source in the printer driver.

Paper handling difficulties (continued)

Difficulties Suggestions

How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set

to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application (see your application’s manual for more information).

Copying difficulties

Difficulties Suggestions

Cannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see How to copy

on page 32).

Call your administrator to check your Secure Function Lock Settings.

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document correctly (see Using the scanner glass

Black vertical lines on copies are typically caused by dirt or correction fluid on the scanner glass, or the corona wires are dirty. Clean the scanner glass and white plastic above them (see Cleaning the corona wires on page 51 and see Advanced User’s Guide: Cleaning the scanner).

on page 31).

Scanning difficulties

Difficulties Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

OCR does not work. Try increasing the scanning resolution.

Network scanning does not work. See Network difficulties on page 89.

Cannot scan. Call your administrator to check your Secure Function Lock Settings.

)

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.

Make sure the Brother TWAIN driver is selected as the primary source. In PageManager, click File > Select Source and choose the Brother TWAIN driver.

Macintosh users can also scan documents using the ICA Scanner Driver (see Software User’s Guide).

(Macintosh users) Make sure you downloaded and installed Presto! PageManager from http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg

Software difficulties

Difficulties Suggestions

Cannot install software or print.

(Windows

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

only)

Brother HL-3180CDW User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

User’s Guides and where do I find them?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing Brother Utilities (Windows® 8) 1

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

Viewing Documentation 1

Viewing Documentation (Windows®) 1

Viewing Documentation (Macintosh) 1

How to find Scanning instructions 1

How to access Guides for Advanced Features

Control panel overview 1

3.7" Touchscreen LCD 1

Settings screen 1

Setting the Ready screen 1

Basic Operations 1

Shortcut Settings 1

Adding Copy Shortcuts 1

Adding Scan Shortcuts 1

Adding Web Connect Shortcuts 1

Changing Shortcuts 1

Editing Shortcut Names 1

Deleting Shortcuts 1

Recalling Shortcuts 1

Loading paper 2

Loading paper and print media

Loading paper in the paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray

Loading paper in the manual feed slot 2

Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot

Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot

Unscannable and unprintable areas 2

Paper settings 2

Paper Size 2

Paper Type 2

Acceptable paper and other print media

Type and size of paper 2

The names for the paper trays in the printer driver and this Guide are as follows:

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 3

How to load documents

Using the scanner glass 3

Document Sizes Supported 3

How to load documents 3

Making copies 4

How to copy 4

Stop copying 4

Copy preset settings 4

Copy Options 4

How to print from a computer 5

Printing a document 5

How to scan to a computer 6

Before scanning 6

How to scan a document as a PDF file using the Touchscreen

Replacing the consumable items A

Toner Low A

Replace Toner A

Replacing the toner cartridges A

Cleaning the corona wires A

Replacing the drum units A

Drum ! A

Drum End SoonX A