Brother DCP-J4120DW User Guide

Basic User’s Guide

DCP-J4120DW

Version 0

UK

If you must contact Customer Service

Please complete this information for future reference: Model Number: DCP-J4120DW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product online at

http://www.brother.com/registration

© 2014 Brother Industries, Ltd. All rights reserved.

You can use the following features!

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals.)

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals.)

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals.)

Printing Scanning

i

User's Guides and where to find them

Which Guide?	What's in it?	Where is it?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine. See
	this Guide for trademarks and legal limitations.
Quick Setup Guide	Follow the instructions for setting up your machine,	Printed / In the box
	and installing the drivers and software for the
	operating system and connection type you are
	using.
Basic User’s Guide	Learn the basic Copy, Scan and PhotoCapture	Printed / In the box
	Center operations and basic machine maintenance.
	See troubleshooting tips.
Online User’s Guide	This HTML (Web) guide includes the contents of the	HTML / CD-ROM
	Basic User’s Guide, and additional information	(Windows®) /
	about the machine’s settings and operations,	Brother Solutions
	security features, troubleshooting tips, and	Center 1 (Macintosh)
	maintenance instructions.
	In addition to information about the PC-Print, Scan,
	Copy, Fax (MFC models only), and PhotoCapture
	Center and Brother ControlCenter operations, useful
	information is included about using the machine on
	a network.
Web Connect Guide	This Guide provides useful information about	PDF file / Brother
	accessing Internet services from the Brother	Solutions Center 1
	machine, as well as downloading images, printing
	data and uploading files directly to Internet services.
AirPrint Guide	This Guide provides information for using AirPrint to	PDF file / Brother
	print from OS X v10.7.x or later and your iPhone,	Solutions Center 1
	iPod touch, iPad, or other iOS device to your Brother
	machine without installing a printer driver.
Google Cloud Print	This Guide provides details on how to use Google	PDF file / Brother
Guide	Cloud Print™ services for printing over the Internet.	Solutions Center 1
Mobile Print/Scan Guide	This Guide provides useful information about	PDF file / Brother
for Brother iPrint&Scan	printing from your mobile device and scanning from	Solutions Center 1
	your Brother machine to your mobile device when
	connected to a Wi-Fi® network.

1 Visit solutions.brother.com/manuals.

ii

The Online User’s Guide helps you get the most out of your machine.

Quicker navigation!

•Search box

•Navigation index in a separate pane

Comprehensive!

•All topics in one guide

Simplified layout!

•Provides step-by-step instructions

•Summarises the feature at the top of the page

1

2

3

4

1Search Box

2Navigation Index

3Feature Summary

4Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows®)
Click	(Start) > All Programs > Brother > Brother Utilities > DCP-XXXX (Where XXXX is
your model name.) > Support > User’s Guides.
(Windows® 8)
Tap or click		(Brother Utilities) > DCP-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options)

Visit Brother Solutions Center: solutions.brother.com/manuals.

iii

If you have questions or problems, please take a look at your model’s FAQs.

Provides several ways to search

Displays related questions for additional information

Receives regular updates based on customer feedback

*The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

iv

Table of Contents

1	General information............	1
	How to use the documentation .......	1
	Symbols and conventions............	1
	About Brother Utilities
	(Windows®) ....................................	1
	Control panel overview ...................	2
	2.7"(67.5 mm) Touchscreen
	LCD..............................................	4
	Entering Text ...............................	7
2	Loading paper .....................	8
	Before loading paper.......................	8
	Loading paper in the paper tray ......	8
	Loading paper in the manual
	feed slot ........................................	11
	Paper settings ...............................	13
	Set Paper Size and Type...........	13
	Check Paper setting......................	14
	Recommended print media........	14
	Handling and using print
	media .........................................	14
3	Loading documents..........	15
	How to load documents ................	15
	Using the scanner glass ............	15
4	Printing from a
	computer............................	16
	How to print a document...............	16
5	Copying..............................	17
	How to copy ..................................	17
	Stop copying ..............................	17
	Copy options overview..................	17
	Paper Type ................................	18
	Paper Size .................................	18
6 Scanning to a computer ...		19
	Before scanning ............................	19
	How to scan a document as a
	PDF file using ControlCenter4
	(Windows®)...................................	19
	How to scan a document as a
	PDF file using the Touchscreen....	20

7Printing photos from a memory card or USB flash

	drive....................................	21
	PhotoCapture Center operations
	(PHOTO mode).............................	21
	How to print images ......................	21
	View Photos...............................	21
	PhotoCapture Center print settings
	overview........................................	22
A	Routine maintenance........	23
	How to clean and check the
	machine ........................................	23
	Cleaning the scanner glass .......	23
	Checking the print quality ..........	23
	Checking the print alignment .....	25
B	Troubleshooting................	26
	Identifying the problem .................	26
	Error and maintenance
	messages .....................................	27
	Error animations ........................	34
	Printer jam or paper jam ............	34
	Troubleshooting for Wireless LAN
	setup .............................................	39
	Wireless LAN report...................	39
	If you are having difficulty with
	your machine ................................	40
	Machine Information .....................	45
	Checking the serial number .......	45
	Checking the firmware
	version .......................................	45
	Reset operations overview ........	45
	How to reset the machine ..........	45
C	Index...................................	46
	Supplies .............................	47

v

vi

1 General information

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions

The following symbols and conventions are used throughout the documentation.

Bold	Bold typeface identifies
	buttons on your computer
	screen.
Italics	Italicized typeface emphasizes
	an important point or refers
	you to a related topic.
Courier	Text in the Courier New font
New	identifies messages displayed
	on the machine’s Touchscreen
	LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.

a (Windows® XP, Windows Vista®,			1
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and
Windows Server® 2008 R2)
Click	(Start) > All Programs >
Brother, and		(Brother Utilities).
(Windows® 8 and
Windows Server® 2012)
Tap or click		(Brother Utilities)

either on the Start screen or the desktop.

(Windows® 8.1 and

Windows Server® 2012 R2) Move your mouse to the lower left

corner of the Start screen and click

(if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities). b Select your machine.

c Choose the operation you want.

1

Chapter 1

Control panel overview

2.7"(67.5 mm) Touchscreen LCD and Touchpanel

1

12.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button located behind it, as shown in the illustration.

2

2

2Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen.

 Cancel

Press to cancel an operation when lit.

General information

1

3

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you turn the machine off using , it still periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

3

Chapter 1

2.7"(67.5 mm) Touchscreen LCD

There are three Home screens that you can access by pressing d or c.

From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.

Home Screen 1

1

						5
2		3		4

This screen displays the machine’s status when the machine is idle.

This screen provides access to Copy, Scan and Photo operations.

This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

Home Screen 2

1

						5
2		3		4

This screen provides access to additional features, such as Web, Apps and A3 Copy Shortcuts operations.

Home Screen 3

1

						5
2		3		4

This screen provides access to Ink Save Copy operations.

1Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

0

Max

When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

4

2 Shortcuts

Create Shortcuts for frequently-used operations, such as copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to four Shortcuts on each screen.

For more information, see Online User’s Guide.

3 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

(See Online User’s Guide.)

4 Settings

Press to access the settings. (See Settings screen on page 6.)

5Modes:

 Copy

Press to access Copy mode.

 Scan

Press to access Scan mode.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

For details, see Web Connect Guide.

 Apps

General information

	A3 Copy Shortcuts
	Use this preset shortcut to copy on A3 1
	or Ledger size.

(See Online User’s Guide.)

 Ink Save Copy

Press to copy using the ink save mode.

6 Warning icon

6

The warning icon appears when there

is an error or maintenance message; press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 27.)

NOTE

This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.

Press to access the Brother Apps menu.

5

Chapter 1

Settings screen

When you press

(Settings), the

Touchscreen LCD displays the machine’s status.

This screen provides access to all the machine’s settings.

4

1									5
2										6
3										7

1Maintenance

Press to access the Maintenance menu.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

For more information, see Online User’s Guide.

3Beep

Displays the Beep setting. Press to access the Beep menu.

For more information, see Online User’s Guide.

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu.

5Wi-Fi

Press to set up a wireless network connection.

A four-level indicator

on the screen

displays the current wireless signal strength if you are using a wireless connection.

6Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type.

7All Settings

Press to access the Settings menu.

6

Entering Text

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

NOTE

•To change between lowercase or uppercase, press .

•You can change the keyboard setting of the Touchscreen.

(See Online User’s Guide.)

Inserting spaces

To enter a space, press Space or you can press c to move the cursor.

NOTE

The characters that are available may differ depending on your country.

Making corrections

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

Press for each character you want to

erase, or press and hold to erase all the characters.

General information

1

7

2 Loading paper

Before loading paper

Load only one size of paper and one type of paper in the paper tray at a time.

When loading a different paper size in the tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 13.)

If the Check Paper setting is On, the machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 14.)

We explain how to load paper for each tray: Paper tray . . . . . . . . . . . . . . . . See page 8. Manual feed slot . . . . . . . . . . . . See page 11.

Loading paper in the paper tray

Paper size and loading orientation

The paper size determines the orientation when loading paper in the paper tray.

	Paper tray
A4	Landscape orientation
Letter
Executive

A5	Portrait orientation
A6
Photo 2L
Index card
Envelope
Photo	Portrait orientation
Photo L

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

8

When using A4, Letter or Executive size paper:

a Pull the paper tray completely out of the machine.

b Open the output paper tray cover (1).

1

Loading paper

d Fan the stack of paper well to avoid paper jams and misfeeds.

2

NOTE

Always make sure the paper is not curled.

e Load paper in the paper tray with the printing surface face down.

Check that the paper is flat in the tray.

Landscape orientation

c Gently press and slide the paper guides (1) to fit the paper size.

Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

1

2

f Gently adjust the paper guides (1) to fit the paper.

Make sure the paper guides touch the sides of the paper.

1

9

Chapter 2

g Check that the paper is flat in the tray and below the maximum paper

mark (1).

Overfilling the paper tray may cause paper jams.

1

h Close the output paper tray cover.

j Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

1

k Change the paper size setting in the machine’s menu, if needed.

(See Set Paper Size and Type on page 13.)

i Slowly push the paper tray completely into the machine.

10

Loading paper in the manual feed slot

Use the manual feed slot to load special print media, one sheet at a time.

Paper size and loading orientation

The paper size determines the orientation when loading paper in the manual feed slot.

	Manual feed slot
A4	Landscape orientation
Letter
Executive

A3	Portrait orientation
Ledger
Legal
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelope

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

Loading paper

When using A3 or Ledger size paper: a Open the manual feed slot cover.

2

b Slide the manual feed slot paper guides to fit the paper width that you are using.

11

Chapter 2

c Load only one sheet of paper in the manual feed slot with the printing surface face up.

Portrait orientation

d Using both hands, gently adjust the manual feed slot paper guides to fit the paper.

e Using both hands, load one sheet of paper in the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it in a short distance. The Touchscreen displays

Manual Feed Slot ready.

f Pull out the paper support until it locks into place.

12

NOTE

•If the data will not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press OK on the Touchscreen.

•If you are using paper that is longer than A4 or Letter size or envelopes that are longer than the tray length, close the paper support flap.

Paper settings

Set Paper Size and Type

Paper Type

To get the best print quality, set the machine for the type of paper you are using.

a Press

(Settings).

b Press (Tray Setting). c Press Paper Type.

d Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71 or

Other Glossy, and then press the option you want to set.

Loading paper

e Press .

NOTE

The machine ejects paper with the printed surface face up onto the paper tray at the 2 front of the machine. When using glossy paper, remove each sheet at once to

prevent smudging or paper jams.

Paper Size

You can use the following sizes of paper for copies: A4, A5, A3, Photo (10 15 cm), Letter, Legal and Ledger. When loading a different size of paper in the machine, you must change the paper size setting.

a Press

(Settings).

b Press (Tray Setting). c Press Paper Size.

d Press a or b to display the paper size options, and then press the option you want.

e Press .

NOTE

When you copy using A3, Legal or Ledger size paper, set the paper size option in Copy mode.

13

Chapter 2

Check Paper setting

If the check paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull the tray out of the machine. The default setting is On.

a Press (Settings). b Press All Settings.

c Press a or b to display

General Setup.

d Press General Setup.

e Press a or b to display Check Paper. f Press Check Paper.

g Press Off (or On).

h Press .

Recommended print media

To get the best print quality, we recommend using the Brother paper in the table.

If the listed Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

Brother paper

Paper Type	Item
A3 Plain	BP60PA3
A3 Glossy Photo	BP71GA3
A3 Inkjet (Matte)	BP60MA3
A4 Plain	BP60PA
A4 Glossy Photo	BP71GA4
A4 Inkjet (Matte)	BP60MA
10 15 cm Glossy	BP71GP
Photo

Handling and using print media

IMPORTANT

DO NOT use the following kinds of paper:

•Damaged, curled, wrinkled, or irregularly shaped paper

1 1

12 mm or greater curl may cause jams to occur.

•Extremely shiny or highly textured paper

•Paper that cannot be arranged uniformly when stacked

•Short grain paper

14

3 Loading documents

How to load documents

Using the scanner glass

Use the scanner glass to copy, or scan single pages or pages of a book.

Document Sizes Supported

Length:	Up to 297 mm
Width:	Up to 215.9 mm
Weight:	Up to 2 kg

How to load documents

a Lift the document cover.

b Place the document face down in the

upper left corner of the scanner glass, 3 aligned with the arrow.

1

1 Document Cover

c Close the document cover.

IMPORTANT

If you are scanning a book or thick document, DO NOT slam or press on the document cover.

15

4 Printing from a computer

How to print a document

The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver.

(See Online User’s Guide.)

a Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.)

b From your application, select the Print command.

c Select the name of your machine in the Print dialog box and click Properties or Preferences, depending on the application you are using.

d Select the settings you want to change in the Properties dialog box. Commonly used settings include:

e f

Media Type

Print Quality

Paper Size

Orientation

Colour / Greyscale

Ink Save Mode

Scaling

2-sided / Booklet

Click OK.

Click Print (or OK depending on the application you are using) to begin printing.

16

5 Copying

How to copy

a Place the document face down on the scanner glass.

(See Using the scanner glass on page 15.)

b Press (Copy).

 The Touchscreen displays:

1

1No. of Copies

Enter the number of copies:

Press - or + on the Touchscreen.

Press the displayed number of copies on the Touchscreen, and then enter the number of copies you want.

Press OK.

c If you want more than one copy, enter the number (up to 99).

d Press Mono Start or Colour Start.

Stop copying

To stop copying, press .

Copy options overview

To change the copy options, press Copy, and then press Options. Press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK.

	For more information about changing the	5
	following copy options, see page 18.

Paper Type

Paper Size

For more information about changing the following copy options, see Online User’s Guide.

Quality

Enlarge/Reduce

Page Layout

2 in 1 (ID)

Stack/Sort

Density

Ink Save Mode

Thin Paper Copy

Book Copy

Watermark Copy

Remove Background Colour

2-sided Copy

Set New Default

Factory Reset

17

Chapter 5

Paper Type

When copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options.

e Press a or b to display Paper Type. f Press Paper Type.

g Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71 or

Other Glossy, and then press the option you want to set.

h Press OK.

i Press Mono Start or Colour Start.

Paper Size

When copying on paper other than A4 size, you must change the Paper Size setting. You can only copy on A4, A5, A3,

Photo (10 15 cm), Letter, Legal or Ledger paper.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options.

e Press a or b to display Paper Size. f Press Paper Size.

g Press a or b to display A4, A5, A3,

10x15cm, Letter, Legal or Ledger, and then press the option you want to set.

NOTE

•If you select A3, Legal or Ledger, the precautions for loading paper appear. Read the information on the Touchscreen, and confirm by pressing OK.

•If you are using the manual feed slot, insert only one sheet of paper at a time. (See Loading paper in the manual feed slot on page 11.)

h Press OK.

i Press Mono Start or Colour Start.

18

6 Scanning to a computer

Before scanning

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

Install the scanner drivers from the CD-ROM. (See Quick Setup Guide.)

Configure the machine with a TCP/IP address if network scanning does not work.

(See Online User’s Guide.)

How to scan a document as a PDF file using ControlCenter4 (Windows®)

(For detailed information, see Online User’s Guide.)

NOTE

•The screens on your PC may vary depending on your model.

•This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications.

a Load your document. (See How to load documents on page 15.)

b Click the

(ControlCenter4) icon in

the task tray, and then click Open.

c If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK.

6

d Select your machine from the Model drop-down list at the top of the screen.

e Click the Scan tab. Then click File.

The configuration dialog box appears. Change the default settings if needed.

1

2

3

4

5

19

Chapter 6

1Select PDF (*.pdf) from the File Type drop-down list.

2Type a file name for the document.

3Click Folder. You can save the file to the default folder, or select your preferred folder by clicking the

(Browse) button.

4Select a scanning resolution from the Resolution drop-down list.

5Select the document size from the Document Size drop-down list.

f Click Scan.

The machine starts scanning. The folder where the file is saved opens automatically.

How to scan a document as a PDF file using the Touchscreen

a Load your document. (See How to load documents on page 15.)

b Press (Scan).

c Press d or c to display to File. d Press to File.

e If the machine is connected to a network, press the PC Name. Do one of the following:

To use the default settings, go to step j.

To change the default settings, go to step f.

f Press Options.

g Press Scan Settings, and then press

Set at Device.

h Choose the settings for Scan Type,

Resolution, File Type, Scan Size and

Remove Background Colour if required.

i Press OK.

j Press Start.

The machine starts scanning.

NOTE

The following scan modes are available:

•to OCR

•to File

•to Image

•to Media

•to E-mail

•to FTP

•to Network

•to Web

•WS Scan 1 (Web Services Scan)

1Windows® users only. (Includes Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Online User’s Guide.)

20

		7	Printing photos from a memory
			card or USB flash drive

PhotoCapture Center operations

(PHOTO mode)

Even if your machine is not connected to a computer, you can print photos directly from a USB flash drive.

How to print images

View Photos

You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo appears.

IMPORTANT

DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine.

a Open the media slot cover.

b Put the memory card or USB flash drive in the correct slot.

c Press Photo.

d Press d or c to display View Photos. e Press View Photos.

f Do one of the following:

To choose the photos you want to print, or to print multiple copies of an image, go to step g.

To print all the photos, press Print All. Press Yes to confirm. Go to step j.

g Press d or c to display the photo you want to print, and then press it.

h Enter the number of copies:

Press - or + on the Touchscreen.

Press the number of copies to

display the dial pad on the	7
Touchscreen, and then use it to enter

the number of copies. Press OK. Press OK.

i Repeat steps g and h until you have selected all the photos you want to print.

j Press OK.

k Read and confirm the displayed list of options.

l Press Print Settings to change the paper type and paper size.

Press a or b to display Paper Type and press it, and then press the option you want.

Press a or b to display Paper Size and press it, and then press the option you want.

Change other print settings if needed.

When finished, press OK.

21

Chapter 7

m Press Start.

n Wait until the message on the Touchscreen disappears after printing, and then remove the memory card or USB flash drive from the media slot.

PhotoCapture Center print settings overview

You can temporarily change the print settings for the next print.

The machine returns to its default settings after printing.

NOTE

You can save the print settings you use most often by setting them as the default.

(See Online User’s Guide.)

22

A Routine maintenance

How to clean and check the machine

Cleaning the scanner glass

a Unplug the machine from the electrical socket.

b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

1	3

2

Checking the print quality

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

NOTE

You can also press	(Settings) and
then press Maintenance.
b Press a or b to display
Improve Print Quality.
c Press Improve Print Quality.		A

d Press Check Print Quality.

e Following the instructions on the Touchscreen, load A4 or Letter size plain paper in the paper tray, and then press Start. The machine prints the Print Quality Check Sheet.

f Check the quality of the four colour blocks on the sheet.

23

g The Touchscreen displays a message asking about the print quality.

Do one of the following:

If all lines are clear and visible, press No to finish the Print Quality check, and then go to step k.

If you can see missing short lines as shown in the illustration, press Yes.

OK

Poor

IMPORTANT

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

NOTE

When a print head nozzle is clogged, the printed sample looks like this.

Letter, A4 and Executive

h The Touchscreen displays a message asking you to check the print quality of each colour. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each colour.

i If you press number 2, 3, or 4, the Touchscreen prompts you to start cleaning.

Press Start.

j After the cleaning procedure is finished, press Yes, and return to step e.

k Press .

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10 15 cm),

Photo L (89 127 mm),

Photo 2L (13 18 cm) and Index Card (127 203 mm)

After the print head nozzle is cleaned, the horizontal lines are gone.

24

Checking the print alignment

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press .

NOTE

You can also press

(Settings) and

then Maintenance.

b Press a or b to display

Improve Print Quality.

c Press Improve Print Quality. d Press Alignment.

e Press Next.

f Press a or b to display the paper size that needs a print alignment adjustment, and then press it.

g Press Basic alignment or Advanced alignment.

h Following the instructions on the Touchscreen, load plain paper of the selected size in the paper tray or manual feed slot, and then press Start.

The machine prints the Alignment Check Sheet.

Routine maintenance

i For the “A” pattern, press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and press it. Then press OK.

In the example, number 6 is the best choice.

j Do one of the following:

If you selected Basic alignment, repeat step i for patterns B to H.

If you selected

Advanced alignment, repeat step i for patterns B to Z.

NOTE

i

A

When the print				After the print
alignment is not				alignment is
adjustedcorrectly,				adjustedcorrectly,
text looks blurry.				text looks sharp.
k Press
			.
NOTE

For more information about cleaning and checking the machine, see Online User’s Guide.

25

B Troubleshooting

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com.

Identifying the problem

First, check the following:

The machine’s power cord is connected correctly and the machine is powered on.

All of the protective parts have been removed.

Paper is loaded correctly in the paper tray.

The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.

Touchscreen Messages

(See Error and maintenance messages on page 27.)

If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 40.

26

Troubleshooting

Error and maintenance messages

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the following table.

Error Message	Cause		Action
B&W 1-sided Print Only	One or more of the colour ink		Replace the ink cartridges.
Replace ink.	cartridges have reached the end of		(See Online User’s Guide.)
	their life.
	You can use the machine in		NOTE
	monochrome mode for approximately		The machine will stop all print
	four weeks depending on the number		operations, you cannot use the
	of pages you print.		machine until a new ink cartridge is
	While this message appears on the		installed in the following cases:
	Touchscreen, each operation works		• If you unplug the machine or take
	in the following way:		out the ink cartridge.
	 Printing		• (Windows®) If you select
	If the media type is set to		Slow Drying Paper in the Basic
	Plain Paper in the Basic tab and		tab of the printer driver.
	Greyscale is chosen in the		(Macintosh) If you select
	Advanced tab of the printer
			Slow Drying Paper in the
	driver, you can use the machine					B
			Print Settings drop-down list of
	as a monochrome printer.
			the printer driver.
	2-sided printing is not available
	when this message appears.
	 Copying
	If the paper type is set to
	Plain Paper you can make
	copies in monochrome.
	2-sided copying is not available
	when this message appears.

27

		Error Message	Cause	Action
		Cannot Detect	You installed a new ink cartridge too	Take out the new ink cartridge and
			quickly and the machine did not	reinstall it slowly and firmly until the
			detect it.	cartridge lever lifts.
			An ink cartridge is not installed	(See Online User’s Guide.)
			correctly.
			A used ink cartridge was reinstalled.	Remove the used ink cartridge and
				install a new one.
			If you are using non Brother Original	Replace the cartridge with a Brother
			ink, the machine may not detect the	Original ink cartridge. If the error
			ink cartridge.	message remains, contact Brother
				customer service or your local
				Brother dealer.
			The ink cartridge must be replaced.	Replace the ink cartridge with a new,
				genuine Brother ink cartridge.
			The new ink cartridge has an air	Slowly turn the ink cartridge so that
			bubble.	the ink supply port is pointing
				downward, and then reinstall the
				cartridge.
			The wrong Brother model ink	Check the model numbers of the ink
			cartridge was installed.	cartridges and install the correct ink
				cartridges. (See Supplies
				on page 47.)
		Cannot Detect Ink	If you are using non Brother Original	Replace the cartridge with a Brother
		Volume	ink, the machine may not detect the	Original ink cartridge. If the error
			ink volume.	message remains, contact Brother
				customer service or your local
				Brother dealer.
		Cannot Print	One or more of the ink cartridges	Replace the ink cartridges.
		Replace ink.	have reached the end of their life. The	(See Online User’s Guide.)
			machine will stop all print operations.
		Current Tray Settings	This message is displayed when the	To not display this confirmation
			Check Paper setting to confirm the	message, set the Check Paper
			paper type and size is enabled.	setting to Off. (See Check Paper
				setting on page 14.)
		Data Remaining in	Print data is left in the machine's
				Press		. The machine will cancel
		Memory	memory.	the job
					and clear it from the memory.
				Try to print again.
		High Temperature	The room temperature is too high.	After lowering the room temperature,
				allow the machine to cool down to
				room temperature. Try again when
				the machine has cooled down.
		Hub is Unusable.	A hub or USB flash drive with hub has	Hubs, including USB flash drives with
			been connected to the USB direct	built-in hubs, are not supported.
			interface.	Unplug the device from the USB
				direct interface.

28

						Troubleshooting
	Error Message		Cause			Action
	Image Too Long		The proportions of your photo are			Choose a regularly proportioned
			irregular so effects could not be			image.
			added.
	Image Too Small		The size of your photo is too small to			Choose a larger image.
			trim.
	Ink Absorber Pad Full		The ink absorber box or flushing box			The ink absorber box or flushing box
			is full. These components are			must be replaced. Contact Brother
			periodic maintenance items that may			customer service or your local
			require replacement after a period of			Brother Authorised Service Centre to
			time to ensure optimum performance			have your machine serviced.
			from your Brother machine. Because			Other reasons for cleaning are:
			these components are periodic
						1 After a paper jam has been
			maintenance items, the replacement
			is not covered under the warranty.			cleared, the machine
			The need to replace these items and			automatically cleans itself.
			the time period before replacement is			2 The machine automatically cleans
			dependent on the number of purges
						itself after sitting idle for more than
			and flushes required to clean the ink
						30 days (infrequent use).
			system. These boxes acquire
						3 The machine automatically cleans
			amounts of ink during the different
			purging and flushing operations. The			itself after ink cartridges of the
			number of times a machine purges			same colour have been replaced
			and flushes for cleaning varies			12 times.
			depending on different situations. For
			example, frequently powering the				B
			machine on and off will cause
			numerous cleaning cycles since the
			machine automatically cleans itself
			upon power up. The use of
			non-Brother ink may cause frequent
			cleanings because non-Brother ink
			could cause poor print quality, which
			is resolved by cleaning. The more
			cleaning the machine requires, the
			faster these boxes will fill up.
			NOTE
			Repairs resulting from the use of
			non-Brother supplies may not be
			covered under the stated product
			warranty.
	Ink Absorber Pad		The ink absorber box or flushing box			The ink absorber box or flushing box
	NearFull		is nearly full.			must be replaced soon.
						Contact Brother customer service or
						your local Brother dealer.

29

		Error Message	Cause		Action
		Ink Low	One or more of the ink cartridges are		Order a new ink cartridge. You can
			near the end of their life. If one of the		continue printing until the
			colour ink cartridges is near the end		Touchscreen displays
			of its life.		Cannot Print.
					(See Online User’s Guide.)
		Low Temperature	The room temperature is too low.		After increasing the room
					temperature, allow the machine to
					warm up to room temperature. Try
					again when the machine has warmed
					up.
		Media Error	The memory card is either corrupted,		Remove the memory card from the
			incorrectly formatted, or there is a		media drive (slot) of the machine and
			problem with the memory card.		format it correctly.
					Put the card firmly into the slot again
					to make sure it is in the correct
					position. If the error remains, check
					the media drive (slot) of the machine
					by inserting a working memory card.
		Media is Full.	The memory card or USB flash drive		Your machine can save to your
			you are using already contains 999		memory card or USB flash drive only
			files.		if it contains less than 999 files.
					Delete unused files and try again.
			The memory card or USB flash drive		Press		.
			you are using does not have enough
					Delete unused files from your
			free space to scan the documents.
					memory card or USB flash drive to
					make some free space, and then try
					again.
		No Ink Cartridge	An ink cartridge is not installed		Take out the new ink cartridge and
			correctly.		re-install it slowly and firmly until the
					cartridge lever lifts.
					(See Online User’s Guide.)

30

					Troubleshooting
	Error Message	Cause	Action
	No Paper Fed	The machine is out of paper, or paper	Do one of the following:
		is not correctly loaded in the paper	 Refill the paper tray, and then
		tray.
			press OK on the Touchscreen.
			 Remove and reload the paper,
			then press OK on the
			Touchscreen. (See Before
			loading paper on page 8.)
		The paper tray was not fully inserted.	Remove the paper tray and reinstall it
			until it locks into place, and then press
			OK on the Touchscreen.
		The paper was not inserted in the	Remove the paper and re-insert it in
		centre position of the manual feed	the centre of the manual feed slot,
		slot.	and then press OK on the
			Touchscreen. (See Loading paper in
			the manual feed slot on page 11.)
		The Jam Clear Cover is not closed	Make sure the Jam Clear Cover is
		correctly.	closed evenly at both ends.
			(See Printer jam or paper jam
			on page 34.)
		Paper dust has accumulated on the	Clean the paper pick-up rollers.
		surface of the paper pick-up rollers.	(See Online User’s Guide.)
		The paper is jammed in the machine.	Remove the jammed paper by				B
			following the steps. (See Printer jam
			or paper jam on page 34.)
			If this error occurs often during
			2-sided copying or 2-sided printing,
			the paper feed rollers may be stained
			with ink. Clean the paper feed rollers.
			(See Online User’s Guide.)
	Out of Memory	The machine's memory is full.	If a copy operation is in progress:
					or Quit or Close and
			 Press
			wait until the other operations that
			are in progress finish, and then try
			again.
			 Press Partial Print to copy
			the pages scanned so far.
	Paper Jam [Front]	The paper is jammed in the machine.	Remove the jammed paper by
	Paper Jam [Front,Rear]		following the steps. (See Printer jam
			or paper jam on page 34.)
	Paper Jam [Rear]		Make sure the paper guides are set to
			the correct paper size.
			If there is a repeat paper jam, try
			another paper jam operation.
			(See Additional paper jam clear
			operations on page 38.)
					31

		Error Message	Cause	Action
		Paper Tray not	The paper tray is not completely	Slowly push the paper tray
		detected	inserted.	completely into the machine.
			Jammed paper or a foreign object has	Pull the paper tray out of the machine
			prevented the paper tray from being	and remove the paper or foreign
			inserted properly.	object. If you cannot find or remove
				the jammed paper, follow the steps.
				(See Printer jam or paper jam
				on page 34.) Slowly push the paper
				tray completely into the machine.
		Touchscreen Init.	The Touchscreen was pressed	Make sure that nothing is touching or
		Failed	before the power on initialisation was	resting on the Touchscreen,
			completed.	especially when plugging in the
				machine.
			Debris may be stuck between the	Insert a piece of stiff paper between
			lower part of the Touchscreen and its	the lower part of the Touchscreen and
			frame.	its frame and slide it back and forth to
				push out the debris.
		Unable to Clean XX	The machine has a mechanical	Open the scanner cover and remove
		Unable to Initialize XX	problem.	any foreign objects and paper scraps
			—OR—	from inside the machine. If the error
		Unable to Print XX		message continues, disconnect the
			A foreign object, such as a paper clip
				machine from the power for several
			or a piece of ripped paper, is in the	minutes, and then reconnect it.
			machine.	You can try additional paper jam clear
				operations. (See Additional paper
				jam clear operations on page 38.)
		Unable to Scan XX	The machine has a mechanical	Disconnect the machine from the
			problem.	power for several minutes, and then
				reconnect it.
		Unusable Device	A broken device has been connected	Unplug the device from the USB
		Disconnect device from	to the USB direct interface.	direct interface, and then press
		front connector & turn		to turn the machine off and then on
		machine off & then on		again.
		Unusable Device	An unsupported USB device or flash	Unplug the device from the USB
		Please disconnect	drive was connected to the USB	direct interface. Turn the machine off
			direct interface.	and then on again.
		USB device.
		Wrong Ink Colour	An ink cartridge has been installed in	Check which ink cartridges are not
			the wrong position.	matched by colour to their ink
				cartridge positions and move them to
				their correct positions.

32

			Troubleshooting
	Error Message	Cause	Action
	Wrong Paper	The paper size setting does not	1 Check that the paper size you
		match the size of paper in the tray.	choose on the Touchscreen
			matches the size of the paper in
		The paper orientation is incorrect for
			the tray.
		the paper size.
			(See Set Paper Size and Type
		You did not set the paper guides in
			on page 13.)
		the tray to the indicators for the paper
		size you are using.	2 Make sure you load the paper in
			the proper orientation, and set the
			paper guides to the indicators for
			your paper size. (See Before
			loading paper on page 8.)
			3 After you have checked the paper
			size and the paper orientation,
			press OK on the Touchscreen.
			If you are printing from your
			computer, make sure the paper size
			you choose in the printer driver
			matches the size of paper in the tray.
			(See Online User’s Guide.)

B

33

Error animations

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to see the previous step.

Printer jam or paper jam

Follow these steps to locate and remove the jammed paper if the Touchscreen displays:

Paper Jam [Front] or Paper Jam [Front,Rear]

NOTE

If the Touchscreen displays

Paper Jam [Rear], see page 36.

a Unplug the machine from the electrical socket.

b Pull the paper tray (1) completely out of the machine.

1

d Lift the Jam Clear Flap, and remove the jammed paper.

e Make sure you look carefully inside the machine above and below the Jam Clear Flap for scraps of paper.

f Put the paper tray firmly back in the machine.

c Pull out the jammed paper (1).

1

34

g Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.

1

h Slowly pull the jammed paper (1) out of the machine.

Troubleshooting

IMPORTANT

•If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

•If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down

until the print head moves

to the centre. Then unplug the machine from the power source and remove the paper.

1

i Move the print head (if necessary) to reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

1

2

	• If ink gets onto your skin, immediately	B
	wash with soap and plenty of water.

j Gently close the scanner cover using the finger holds on each side.

Do one of the following:

If the Touchscreen displays

Paper Jam [Front], go to step o.

If the Touchscreen displays

Paper Jam [Front,Rear], go to step k.

35

k Open the Jam Clear Cover (1) at the back of the machine.

n Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely.

1

l Open the inside cover (1).

o Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

1

	m Make sure you look carefully inside for	1
	jammed paper. If there is any jammed
	paper, slowly pull it out of the machine.	p Reconnect the power cord.

If the Touchscreen displays

Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power outlet.

b Open the Jam Clear Cover (1) at the back of the machine.

1

36

Troubleshooting

c Open the inside cover (1).

f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.

1

1

d Pull the jammed paper out of the machine.

g Slowly pull the jammed paper (1) out of the machine.

e Close the inside cover and Jam Clear Cover. Make sure the covers are closed properly.

1

B

h Move the print head (if necessary) to reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

1

2

37

IMPORTANT

•If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

•If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down

until the print head moves

to the centre. Then unplug the machine from the power source and remove the paper.

•If ink gets onto your skin, immediately wash with soap and plenty of water.

i Gently close the scanner cover using the finger holds on each side.

j Reconnect the power cord.

NOTE

If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 38.)

Additional paper jam clear operations

a If you experience paper jams repeatedly (3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine.

Press Yes to return to the Home screen.

b Press

(Settings).

c Press Maintenance.

d Press a or b to display

Remove Paper Scraps.

e Press Remove Paper Scraps.

f Follow the instructions on the Touchscreen to locate and remove the jammed paper.

NOTE

During the procedure, you must load the Maintenance sheet (included with your machine) in Landscape position in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of A4 or Letter size thick paper, such as glossy paper.)

38

Troubleshooting

Troubleshooting for Wireless LAN setup

Wireless LAN report

After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically.

If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

Error code	Recommended Solutions
TS-01	The wireless setting is not activated, change the wireless setting to ON.
	Your wireless access point/router cannot be detected. Please try the following:
	 Check that you are selecting the correct SSID (network name) and are entering the
	correct network key.
TS-02	 Check that your wireless access point/router is not using additional security
	settings, such as MAC address filtering.
	 Try moving the device closer to your wireless access point/router. After it is
	connected to the network, you should be able to move it back to its previous
	location.
	An unsupported authentication/encryption method has been detected on your wireless
	access point/router.
TS-04	 Your wireless access point/router is using an authentication/encryption method	B
	that is not supported by the device. Check that you are selecting the correct SSID
	(network name).
	The specified SSID or network key are incorrect.
TS-05	 Check that you are selecting the correct SSID (network name) and are entering the
	correct network key.
	The specified wireless security information is incorrect.
TS-06	 Check the authentication/encryption method that you are selecting and make sure
	you are entering the correct network key.
	The machine cannot detect a wireless access point/router that has WPS or AOSS™
	enabled.
TS-07	 If you would like to configure your wireless settings using WPS or AOSS™, you
	must set up WPS or AOSS™ on both your machine and the wireless access
	point/router. Confirm your wireless access point/router supports WPS or AOSS™
	and try starting again.
	Two or more wireless access points with WPS or AOSS™ enabled are detected.
TS-08	 Try starting again after a few minutes to avoid interference from other access
	points.

39

If you are having difficulty with your machine

IMPORTANT

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com.

NOTE

For technical help, contact Brother customer support.

Printing Difficulties

	Difficulty	Suggestions
	The headers or footers appear	There is an unprintable area on the top and bottom of the page. Adjust the top and
	when the document is displayed on	bottom margins in your document to allow for this.
	the screen but they do not show up	(See Online User’s Guide.)
	when it is printed.
	Print speed is too slow.	Try changing the printer driver setting. The highest resolution needs longer data
		processing, sending and printing time. Try the other quality settings in the printer
		driver as follows:
		(Windows®)
		Click Colour Settings on the Advanced tab, and make sure you clear
		Colour Enhancement.
		(Macintosh)
		Choose Color Settings, click Advanced Color Settings, and make sure you
		clear Color Enhancement.
		Turn the Borderless feature off. Borderless printing is slower than normal printing.
		(See Online User’s Guide.)

40

					Troubleshooting
	Print Quality Difficulties
	Difficulty		Suggestions
	Poor print quality.		Check the print quality. (See Checking the print quality on page 23.)
			Make sure that the Media Type setting in the printer driver or the Paper Type
			setting in the machine’s menu matches the type of paper you are using.
			(See Set Paper Size and Type on page 13.)
			(See Online User’s Guide.)
			Make sure that your ink cartridges are fresh. The following may cause ink to clog:
			 The expiration date written on the cartridge package has passed. (Brother
			Original cartridges stay usable for up to two years if kept in their original
			packaging.)
			 The ink cartridge has been in your machine for over six months.
			 The ink cartridge may not have been stored correctly before use.
			Make sure you are using Brother Original Innobella ink. Brother does not
			recommend the use of cartridges other than Brother Original cartridges or the
			refilling of used cartridges with ink from other sources.
			Make sure you are using one of the recommended types of paper.
			(See Online User’s Guide.)
			The recommended environment for your machine is between 20 C to 33 C.
	White horizontal lines appear in text		Check the print quality. (See Checking the print quality on page 23.)
	or graphics.
			Make sure you are using Brother Original Innobella ink.
			Try using the recommended types of paper.			B
			(See Online User’s Guide.)
			To prolong print head life, provide the best ink cartridge economy and maintain
			print quality, we do not recommend frequently unplugging the machine and/or
			leaving the machine unplugged for extended periods of time. We recommend
			using	to power down the machine. Using	allows minimal power to the
	A4, Letter and Executive		machine, resulting in periodic, but less frequent cleaning of the print head.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10 15 cm), Photo L (89 127 mm), Photo 2L (13 18 cm) and Index Card (127 203 mm)

41

Print Quality Difficulties (continued)

Difficulty	Suggestions
The machine prints blank pages.	Check the print quality. (See Checking the print quality on page 23.)
	Make sure you are using Brother Original Innobella ink.
	To prolong print head life, provide the best ink cartridge economy and maintain
	print quality, we do not recommend frequently unplugging the machine and/or
	leaving the machine unplugged for extended periods of time. We recommend
	using	to power down the machine. Using	allows minimal power to the
	machine, resulting in periodic, but less frequent cleaning of the print head.
Characters and lines are blurred.	Check the printing alignment. (See Checking the print alignment on page 25.)
Printed text or images are skewed.	Make sure the paper is loaded correctly in the paper tray and the paper guides are
	adjusted correctly. (See Before loading paper on page 8.)
	Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of	Make sure the paper is not too thick or curled.
the printed page.	(See Online User’s Guide.)
Printing appears dirty or ink seems	Make sure you are using the recommended types of paper.
to run.	(See Online User’s Guide.)
	Do not handle the paper until the ink is dry.
	Make sure the printing surface is face down in the paper tray.
	Make sure you are using Brother Original Innobella ink.
	If you are using photo paper, make sure that you have set the correct paper type.
	If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using	Be sure to check the front and back of the paper. Place the glossy surface (printing
glossy photo paper.	surface) face down. (See Set Paper Size and Type on page 13.)
	If you use glossy photo paper, make sure that the paper type setting is correct.
Printouts appear dirty or the paper	(Windows® printing)
jams when using A3 paper.	Select Slow Drying Paper in the Basic tab of the printer driver.
	(Macintosh printing)
	Select Print Settings from the drop-down list and then check Slow Drying Paper
	of the printer driver.
	(Copy)
	Adjust the copy density to make copies lighter.
	(See Online User’s Guide.)
Stains appear on the reverse side	Make sure the printer platen is not dirty with ink.
or at the bottom of the page.	(See Online User’s Guide.)
	Make sure you are using Brother Original Innobella ink.
	Make sure you are using the paper support flap.
	(See Before loading paper on page 8.)
	Make sure the paper feed rollers are not dirty with ink.
	(See Online User’s Guide.)
The machine prints dense lines on	(Windows®)
the page.	Select Reverse Order in the Basic tab of the printer driver.

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Troubleshooting

Print Quality Difficulties (continued)

Difficulty	Suggestions
The printouts are wrinkled.	(Windows®)
	In the printer driver Advanced tab, click Colour Settings and clear
	Bi-Directional Printing.
	(Macintosh)
	In the printer driver, choose Print Settings, click Advanced, choose
	Other Print Options and clear Bi-Directional Printing.
	Make sure you are using Brother Original Innobella ink.

Paper Handling Difficulties

Difficulties	Suggestions
Photo paper does not feed	When you print on Brother Photo paper, load one extra sheet of the same photo
correctly.	paper in the paper tray. An extra sheet has been included in the paper package
	for this purpose.
Machine feeds multiple pages.	Do the following:
	(See Before loading paper on page 8.)
	 Make sure the paper is loaded correctly in the paper tray.
	 Remove all the paper from the tray and fan the stack of paper well, then put it
	back in the tray.
	 Make sure you do not push the paper in too far.
	Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
	on page 34.)	B
	Make sure the Base Pad in the paper tray is not dirty.
	(See Online User’s Guide.)
There is a paper jam.	Remove the jammed paper by following the steps. (See Printer jam or paper jam
	on page 34.) Make sure the paper guides are set to the correct paper size.
Paper jam reoccurs.	If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
	Make sure paper is not still jammed in the machine. (See Additional paper jam
	clear operations on page 38.)
Copying Difficulties
Difficulty	Suggestions
Black marks or spots appear in	Black marks or spots on copies are typically caused by dirt or correction fluid on
copies.	the scanner glass. Clean the scanner glass and white plastic above it.
	(See Cleaning the scanner glass on page 23.)
Fit to Page does not work correctly.	Make sure your source document is not skewed.
	Reposition the document and try again.

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PhotoCapture Center Difficulties

Difficulty	Suggestions
Removable Disk does not work	1	Take out the memory card or USB flash drive and put it back in again.
correctly.	2	If you have tried “Eject” from within Windows®, take out the memory card or
		USB flash drive before you continue.
	3	If an error message appears when you try to eject the memory card or USB
		flash drive, it means the card is being accessed. Wait a while, and then try
		again.
	4	If all of the above do not work, turn off your PC and machine, and then turn
		them on again.
Part of my photo is missing when	Make sure that Borderless printing and Cropping are turned off.
printed.	(See Online User’s Guide.)

Software Difficulties

Difficulty	Suggestions
Cannot install software or print.	(Windows®)
	Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
	and reinstall the software.

Network Difficulties

Difficulty	Suggestions
Cannot print over the network.	Make sure that your machine is powered on, and is online and in the Ready mode.
	Print a Network Configuration Report (see Online User’s Guide) and check the
	current Network settings printed in this list.
	If you are using a wireless connection or are having network problems, see Online
	User’s Guide.
The network scanning feature does	It is necessary to configure the third-party Security/Firewall Software to allow
not work.	Network scanning. Add port 54925 for Network scanning.
	(See Online User’s Guide.)
The Brother software cannot be	(Windows®)
installed.	Allow network access to the following programs if your security software displays
	an alert message during MFL-Pro Suite installation.
	(Macintosh)
	If you are using a firewall function of anti-spyware or antivirus security software,
	temporarily disable it and then install the Brother software.
Cannot connect to wireless	Investigate the problem using the WLAN Report.
network.	Press	(Settings), All Settings, and then press a or b to display
	Print Reports. Press Print Reports. Press WLAN Report.
	(See Online User’s Guide.)

44

Machine Information

Checking the serial number

You can see the machine’s serial number on the Touchscreen.

a Press (Settings).

b Press All Settings.

c Press a or b to display Machine Info. d Press Machine Info.

e Press Serial No.

Your machine’s serial number will appear on the Touchscreen.

f Press .

Checking the firmware version

You can see the machine’s firmware version on the Touchscreen.

a Press (Settings).

b Press All Settings.

c Press a or b to display Machine Info. d Press Machine Info.

e Press Firmware Version.

f Press Main Version.

Your machine’s firmware version will appear on the Touchscreen.

g Press .

Troubleshooting

Reset operations overview

The following reset operations are available:

1Machine Reset

You can reset all the machine’s settings that you have changed, such as the date and time.

2Network

You can reset the print server back to its default factory settings, such as the password and IP address information.

3All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

How to reset the machine

a Press (Settings).

B

b Press All Settings.

c Press a or b to display

Initial Setup.

d Press Initial Setup. e Press Reset.

f Press the option you want to reset. g Press Yes to confirm.

h Press Yes for two seconds to reboot the machine.

45

C Index

C
Cleaning
scanner .................................................	23
Control panel overview ..............................	2
ControlCenter
See Online User’s Guide.
Copy
paper size .............................................	18
paper type .............................................	18
using scanner glass ..............................	15
D
Document
loading ..................................................	15
E
Envelopes ...........................................	8, 11
Error messages on Touchscreen .............	27
J
Jams
paper .....................................................	34
L
LCD (Liquid Crystal Display) ......................	2
M
Manual feed slot .......................................	11
N
Network
Printing
See Online User’s Guide.
Scanning
See Online User’s Guide.

P
Paper
Check Paper setting	.............................	14
loading ....................................................		8
type .......................................................		13
PhotoCapture Center
from PC
See Online User’s Guide.
Preview photos .....................................		21
Print
difficulties ..............................................		40
paper jams ............................................		34
Printing
See Online User’s Guide.
S
Scanning
See Online User’s Guide.
Serial Number
how to find ..............	See inside front cover
Supplies ...................................................		47
T
Text, entering ............................................		7
Troubleshooting
error and maintenance messages on
Touchscreen .........................................		27
if you are having difficulty
copying ..............................................		43
Network .............................................		44
paper handling ..................................		43
PhotoCapture Center ........................		44
print quality ........................................		41
printing ..............................................		40
software .............................................		44
paper jam .............................................		34
wireless LAN setup
Wireless LAN report ..........................		39
W

Wireless Network

See Quick Setup Guide and Online User’s

Guide.

46

Supplies

Ink	The machine uses individual Black, Yellow, Cyan and Magenta ink
	cartridges that are separate from the print head assembly.
Service Life of Ink	The first time you install a set of ink cartridges the machine will use
Cartridge	an amount of ink to fill the ink delivery tubes for high quality
	printouts. This process will only happen once. After this process is
	complete the cartridges provided with your machine will have a
	lower yield than regular capacity cartridges (65%). With all following
	ink cartridges you can print the specified number of pages.
Replacement Supplies	<Super High Yield Black> LC227XLBK
	<Super High Yield Yellow> LC225XLY
	<Super High Yield Cyan> LC225XLC
	<Super High Yield Magenta> LC225XLM
	Black, Yellow, Cyan, and Magenta - Approximately 1,200 pages 1
	<High Yield Black> LC223BK
	<High Yield Yellow> LC223Y
	<High Yield Cyan> LC223C
	<High Yield Magenta> LC223M
	Black, Yellow, Cyan and Magenta - Approximately 550 pages 1
	1 Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
	For more information about the replacement supplies, visit
	http://www.brother.com/pageyield.

What is Innobella?

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

If you’re using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch.

Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter

47

Visit us on the World Wide Web

http://www.brother.com

This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

www.brotherearth.com