Brother DCP-J4120DW User Guide

Download

Page 1

Basic User’s Guide

DCP-J4120DW

Version 0

Page 2

If you must contact Customer Service

Please complete this information for future reference:

Model Number: DCP-J4120DW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

Page 3

You can use the following features!

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals

Printing Scanning

Page 4

User's Guides and where to find them

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine,

and installing the drivers and software for the operating system and connection type you are using.

Basic User’s Guide Learn the basic Copy, Scan and PhotoCapture

Center operations and basic machine maintenance. See troubleshooting tips.

Online User’s Guide This HTML (Web) guide includes the contents of the

Basic User’s Guide, and additional information about the machine’s settings and operations, security features, troubleshooting tips, and maintenance instructions.

In addition to information about the PC-Print, Scan, Copy, Fax (MFC models only), and PhotoCapture Center and Brother ControlCenter operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images, printing data and uploading files directly to Internet services.

Printed / In the box

HTML / CD-ROM

(Windows

) /

Brother Solutions

Center

(Macintosh)

PDF file / Brother

Solutions Center

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides details on how to use Google Cloud Print™ services for printing over the Internet.

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when

network.

Visit solutions.brother.com/manuals.

connected to a Wi-Fi

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

PDF file / Brother

Solutions Center

Page 5

The Online User’s Guide helps you get the most

out of your machine.

 Quicker navigation!

• Search box

• Navigation index in a separate pane

 Comprehensive!

• All topics in one guide

 Simplified layout!

• Provides step-by-step instructions

• Summarises the feature at the top of the page

1 Search Box

2 Navigation Index

3 Feature Summary

4 Step-by-Step Instructions

Where can I find the Online User’s Guide?

(Windows

)

Click (Start) > All Programs > Brother > Brother Utilities > DCP-XXXX (Where XXXX is your model name.) > Support > User’s Guides.

(Windows® 8)

Tap or click (Brother Utilities) > DCP-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options) Visit Brother Solutions Center: solutions.brother.com/manuals

iii

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If you have questions or problems, please take a look at your model’s FAQs.

 Provides several ways to search

 Displays related questions for additional information

 Receives regular updates based on customer feedback

* The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

Page 7

1 General information ............ 1

How to use the documentation ....... 1

Symbols and conventions ............ 1

About Brother Utilities (Windows

Control panel overview ................... 2

2.7"(67.5 mm) Touchscreen

LCD.............................................. 4

Entering Text ............................... 7

) .................................... 1

2 Loading paper ..................... 8

Before loading paper....................... 8

Loading paper in the paper tray...... 8

Loading paper in the manual

feed slot ........................................ 11

Paper settings............................... 13

Set Paper Size and Type........... 13

Check Paper setting...................... 14

Recommended print media........ 14

Handling and using print

media ......................................... 14

3 Loading documents .......... 15

How to load documents ................ 15

Using the scanner glass ............ 15

4 Printing from a

computer............................ 16

How to print a document ............... 16

5 Copying.............................. 17

How to copy .................................. 17

Stop copying .............................. 17

Copy options overview.................. 17

Paper Type ................................ 18

Paper Size ................................. 18

7 Printing photos from a

memory card or USB flash

drive.................................... 21

PhotoCapture Center operations

(PHOTO mode)............................. 21

How to print images ...................... 21

View Photos............................... 21

PhotoCapture Center print settings

overview........................................ 22

A Routine maintenance........ 23

How to clean and check the

machine ........................................ 23

Cleaning the scanner glass ....... 23

Checking the print quality .......... 23

Checking the print alignment ..... 25

B Troubleshooting................ 26

Identifying the problem ................. 26

Error and maintenance

messages ..................................... 27

Error animations ........................ 34

Printer jam or paper jam ............ 34

Troubleshooting for Wireless LAN

setup ............................................. 39

Wireless LAN report................... 39

If you are having difficulty with

your machine ................................ 40

Machine Information ..................... 45

Checking the serial number....... 45

Checking the firmware

version ....................................... 45

Reset operations overview ........ 45

How to reset the machine.......... 45

C Index................................... 46

Supplies ............................. 47

6 Scanning to a computer ... 19

Before scanning ............................ 19

How to scan a document as a PDF file using ControlCenter4 (Windows How to scan a document as a

PDF file using the Touchscreen.... 20

)................................... 19

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General information 1

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies

buttons on your computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages displayed on the machine’s Touchscreen LCD.

a (Windows

Windows

Windows Server Windows Server

Click (Start) > All Programs >

Brother, and (Brother Utilities).

(Windows

Windows Server

Tap or click (Brother Utilities)

either on the Start screen or the desktop.

(Windows

Windows Server Move your mouse to the lower left

corner of the Start screen and click (if you are using a touch-based device,

swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities).

XP, Windows Vista®,

7, Windows Server®2003,

2008 and

2008 R2)

8 and

2012)

8.1 and

2012 R2)

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities (Windows

Brother Utilities is an application launcher

that offers convenient access to all Brother applications installed on your device.

) 1

b Select your machine.

c Choose the operation you want.

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Chapter 1

Control panel overview 1

2.7"(67.5 mm) Touchscreen LCD and Touchpanel 1

1 2.7"(67.5 mm) Touchscreen LCD (Liquid

Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button located behind it, as shown in the illustration.

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General information

2 Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen.

 Cancel

Press to cancel an operation when lit.

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine

off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you turn the machine off using , it still

periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

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Chapter 1

2.7"(67.5 mm) Touchscreen LCD 1

There are three Home screens that you can access by pressing d or c.

From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.

Home Screen 1 1

Home Screen 2 1

This screen provides access to additional features, such as Web, Apps and A3 Copy Shortcuts operations.

Home Screen 3 1

This screen displays the machine’s status when the machine is idle.

This screen provides access to Copy, Scan and Photo operations.

This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

This screen provides access to Ink Save Copy operations.

1 Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

0Max

 When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

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General information

NOTE

2 Shortcuts

Create Shortcuts for frequently-used operations, such as copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to four Shortcuts on each screen.

For more information, see Online User’s Guide.

3 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

(See Online User’s Guide.)

 A3 Copy Shortcuts

Use this preset shortcut to copy on A3 or Ledger size.

(See Online User’s Guide.)

 InkSaveCopy

Press to copy using the ink save mode.

6 Warning icon

4 Settings

Press to access the settings.

(See Settings screen on page 6.)

5 Modes:

 Copy

Press to access Copy mode.

 Scan

Press to access Scan mode.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

The warning icon appears when there is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 27.)

This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.

For details, see Web Connect Guide.

 Apps

Press to access the Brother Apps menu.

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Chapter 1

Settings screen 1

When you press (Settings), the

Touchscreen LCD displays the machine’s status.

This screen provides access to all the machine’s settings.

1 Maintenance

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu.

5 Wi-Fi

Press to set up a wireless network connection.

A four-level indicator on the screen

displays the current wireless signal strength if you are using a wireless connection.

6 Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type.

7 All Settings

Press to access the Settings menu.

Press to access the Maintenance menu.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2 Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

For more information, see Online User’s Guide.

3 Beep

Displays the Beep setting.

Press to access the Beep menu.

For more information, see Online User’s

Guide.

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Entering Text 1

NOTE

General information

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

• To change between lowercase or

uppercase, press .

• You can change the keyboard setting of the Touchscreen.

(See Online User’s Guide.)

Inserting spaces 1

To enter a space, press Space or you can press c to move the cursor.

The characters that are available may differ depending on your country.

Making corrections 1

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

Press for each character you want to erase, or press and hold to erase all the

characters.

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Loading paper 2

Before loading paper 2

Load only one size of paper and one type of paper in the paper tray at a time.

 When loading a different paper size in the

tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 13.)

 If the Check Paper setting is On, the

machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 14.)

We explain how to load paper for each tray:

Paper tray . . . . . . . . . . . . . . . . See page 8.

Loading paper in the paper tray

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the paper tray.

Paper tray

Letter

Executive

Photo 2L

Landscape orientation

Portrait orientation

Manual feed slot . . . . . . . . . . . . See page 11.

Index card

Envelope

Photo

Photo L

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

Portrait orientation

Page 17

Loading paper

NOTE

When using A4, Letter or Executive size paper:

a Pull the paper tray completely out of the

machine.

b Open the output paper tray cover (1).

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure the paper is not curled.

e Load paper in the paper tray with the

printing surface face down. Check that the paper is flat in the tray.

Landscape orientation

c Gently press and slide the paper

guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.

f Gently adjust the paper guides (1) to fit

the paper. Make sure the paper guides touch the sides of the paper.

Page 18

Chapter 2

g Check that the paper is flat in the tray

and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.

h Close the output paper tray cover.

j Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

k Change the paper size setting in the

machine’s menu, if needed. (See Set Paper Size and Type on page 13.)

i Slowly push the paper tray completely

into the machine.

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Loading paper

Loading paper in the manual feed slot

Use the manual feed slot to load special print media, one sheet at a time.

Paper size and loading orientation 2

The paper size determines the orientation when loading paper in the manual feed slot.

Manual feed slot

Letter

Executive

Landscape orientation

When using A3 or Ledger size paper:

a Open the manual feed slot cover.

Ledger

Portrait orientation

Legal

Photo

Photo L

Photo 2L

Index card

Envelope

See the details in this chapter.

For information about other paper sizes, see Online User’s Guide.

b Slide the manual feed slot paper guides

to fit the paper width that you are using.

Page 20

Chapter 2

c Load only one sheet of paper in the

manual feed slot with the printing surface face up.

Portrait orientation

d Using both hands, gently adjust the

manual feed slot paper guides to fit the paper.

e Using both hands, load one sheet of

paper in the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it in a short distance. The Touchscreen displays Manual Feed Slot ready.

f Pull out the paper support until it locks

into place.

Page 21

NOTE

• If the data will not fit on one sheet, the

NOTE

Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press OK on the Touchscreen.

• If you are using paper that is longer than A4 or Letter size or envelopes that are longer than the tray length, close the paper support flap.

Loading paper

e Press .

The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine. When using glossy paper, remove each sheet at once to prevent smudging or paper jams.

Paper Size 2

You can use the following sizes of paper for copies: A4, A5, A3, Photo (10  15 cm), Letter, Legal and Ledger. When loading a different size of paper in the machine, you must change the paper size setting.

Paper settings 2

Set Paper Size and Type 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press (Settings).

b Press (Tray Setting).

c Press Paper Type. d Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71 or Other Glossy, and then press the

option you want to set.

a Press (Settings).

b Press (Tray Setting).

c Press Paper Size. d Press a or b to display the paper size

options, and then press the option you want.

e Press .

When you copy using A3, Legal or Ledger size paper, set the paper size option in Copy mode.

Page 22

Chapter 2

IMPORTANT

Check Paper setting 2

If the check paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull the tray out of the machine. The default setting is On.

a Press (Settings).

b Press All Settings. c Press a or b to display

General Setup.

d Press General Setup. e Press a or b to display Check Paper. f Press Check Paper. g Press Off (or On).

h Press .

Handling and using print media 2

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

• Paper that cannot be arranged uniformly when stacked

• Short grain paper

Recommended print media 2

To get the best print quality, we recommend using the Brother paper in the table.

If the listed Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

Brother paper

Paper Type Item

A3 Plain BP60PA3

A3 Glossy Photo BP71GA3

A3 Inkjet (Matte) BP60MA3

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10  15 cm Glossy Photo

BP71GP

Page 23

IMPORTANT

Loading documents 3

How to load documents

Using the scanner glass 3

Use the scanner glass to copy, or scan single pages or pages of a book.

Document Sizes Supported 3

Length: Up to 297 mm

Width: Up to 215.9 mm

Weight: Up to 2 kg

How to load documents 3

a Lift the document cover. b Place the document face down in the

upper left corner of the scanner glass, aligned with the arrow.

1 Document Cover

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam or press on the document cover.

Page 24

Printing from a computer 4

How to print a document

The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver.

(See Online User’s Guide.)

a Install the Brother printer driver from the

CD-ROM or Brother Solutions Center. (See Quick Setup Guide.)

b From your application, select the Print

command.

c Select the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Select the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour / Greyscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK. f Click Print (or OK depending on the

application you are using) to begin printing.

Page 25

Copying 5

How to copy 5

a Place the document face down on the

scanner glass. (See Using the scanner glass on page 15.)

b Press (Copy).

 The Touchscreen displays:

Copy options overview5

To change the copy options, press Copy, and then press Options. Press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK.

For more information about changing the following copy options, see page 18.

 Paper Type

 Paper Size

For more information about changing the following copy options, see Online User’s Guide.

 Quality

1 No. of Copies

Enter the number of copies:

 Press - or + on the Touchscreen.  Press the displayed number of copies

on the Touchscreen, and then enter the number of copies you want.

Press OK.

c If you want more than one copy, enter

the number (up to 99).

d Press Mono Start or Colour Start.

Stop copying 5

To stop copying, press .

 Enlarge/Reduce

 Page Layout

 2 in 1 (ID)

 Stack/Sort

 Density

 Ink Save Mode

 Thin Paper Copy

 Book Copy

 Watermark Copy

 Remove Background Colour

 2-sided Copy

 Set New Default

 Factory Reset

Page 26

Chapter 5

NOTE

Paper Type 5

When copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Press a or b to display Paper Type. f Press Paper Type. g Press a or b to display Plain Paper,

Inkjet Paper, Brother BP71 or Other Glossy, and then press the

option you want to set.

h Press OK.

Paper Size 5

When copying on paper other than A4 size, you must change the Paper Size setting. You can only copy on A4, A5, A3, Photo (10  15 cm), Letter, Legal or Ledger paper.

a Load your document.

b Press (Copy).

c Enter the number of copies you want. d Press Options. e Press a or b to display Paper Size. f Press Paper Size. g Press a or b to display A4, A5, A3,

10x15cm, Letter, Legal or Ledger, and then press the option you want to set.

i Press Mono Start or Colour Start.

• If you select A3, Legal or Ledger, the precautions for loading paper appear. Read the information on the Touchscreen, and confirm by pressing OK.

• If you are using the manual feed slot, insert only one sheet of paper at a time. (See Loading paper in the manual feed slot on page 11.)

h Press OK. i Press Mono Start or Colour Start.

Page 27

NOTE

Scanning to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the

CD-ROM. (See Quick Setup Guide.)

 Configure the machine with a TCP/IP

address if network scanning does not work.

(See Online User’s Guide.)

How to scan a document as a PDF file using ControlCenter4 (Windows

) 6

c If the ControlCenter4 Mode screen

appears, click Advanced Mode, and then click OK.

d Select your machine from the Model

drop-down list at the top of the screen.

e Click the Scan tab. Then click File.

(For detailed information, see Online User’s Guide.)

• The screens on your PC may vary depending on your model.

• This section is based on using the Advanced Mode of ControlCenter4.

ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications.

The configuration dialog box appears. Change the default settings if needed.

a Load your document. (See How to load

documents on page 15.)

b Click the (ControlCenter4) icon in

the task tray, and then click Open.

Page 28

Chapter 6

NOTE

1Select PDF (*.pdf) from the

File Type drop-down list.

2 Type a file name for the document.

3 Click Folder. You can save the file to

the default folder, or select your preferred folder by clicking the

(Browse) button.

4 Select a scanning resolution from the

Resolution drop-down list.

5 Select the document size from the

Document Size drop-down list.

f Click Scan.

The machine starts scanning. The folder where the file is saved opens automatically.

How to scan a document as a PDF file using the Touchscreen

a Load your document. (See How to load

documents on page 15.)

b Press (Scan).

h Choose the settings for Scan Type,

Resolution, File Type, Scan Size and Remove Background Colour if

required.

i Press OK. j Press Start.

The machine starts scanning.

The following scan modes are available:

• to OCR

• to File

• to Image

• to Media

• to E-mail

• to FTP

• to Network

• to Web

• WS Scan

Windows® users only. (Includes Windows Vista®

SP2 or later, Windows (See Online User’s Guide.)

(Web Services Scan)

7 and Windows® 8)

c Press d or c to display to File. d Press to File. e If the machine is connected to a

network, press the PC Name. Do one of the following:

 To use the default settings, go to

step j.

 To change the default settings, go to

step f.

f Press Options. g Press Scan Settings, and then press

Set at Device.

Page 29

IMPORTANT

Printing photos from a memory

card or USB flash drive

PhotoCapture Center operations (PHOTO mode)

Even if your machine is not connected to a computer, you can print photos directly from a USB flash drive.

How to print images 7

View Photos 7

You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo appears.

f Do one of the following:

 To choose the photos you want to

print, or to print multiple copies of an

image, go to step g.

 To print all the photos, press

Print All. Press Yes to confirm. Go to step j.

g Press d or c to display the photo you

want to print, and then press it.

h Enter the number of copies:

 Press - or + on the Touchscreen.

 Press the number of copies to

display the dial pad on the Touchscreen, and then use it to enter the number of copies. Press OK.

Press OK.

DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine.

a Open the media slot cover.

b Put the memory card or USB flash drive

in the correct slot.

c Press Photo. d Press d or c to display View Photos. e Press View Photos.

i Repeat steps g and h until you have

selected all the photos you want to print.

j Press OK. k Read and confirm the displayed list of

options.

l Press Print Settings to change the

paper type and paper size.

 Press a or b to display Paper Type

and press it, and then press the option you want.

 Press a or b to display Paper Size

and press it, and then press the option you want.

Change other print settings if needed. When finished, press OK.

Page 30

Chapter 7

NOTE

m Press Start. n Wait until the message on the

Touchscreen disappears after printing, and then remove the memory card or USB flash drive from the media slot.

PhotoCapture Center print settings overview

You can temporarily change the print settings for the next print.

The machine returns to its default settings after printing.

You can save the print settings you use most often by setting them as the default.

(See Online User’s Guide.)

Page 31

NOTE

Routine maintenance A

How to clean and check the machine

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

Checking the print quality A

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press .

You can also press (Settings) and

then press Maintenance.

b Press a or b to display

Improve Print Quality.

c Press Improve Print Quality.

d Press Check Print Quality. e Following the instructions on the

Touchscreen, load A4 or Letter size plain paper in the paper tray, and then press Start. The machine prints the Print Quality Check Sheet.

f Check the quality of the four colour

blocks on the sheet.

Page 32

g The Touchscreen displays a message

IMPORTANT

NOTE

asking about the print quality. Do one of the following:

 If all lines are clear and visible, press

No to finish the Print Quality check, and then go to step k.

 If you can see missing short lines as

shown in the illustration, press Yes.

OK Poor

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

When a print head nozzle is clogged, the printed sample looks like this.

Letter, A4 and Executive

h The Touchscreen displays a message

asking you to check the print quality of each colour. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 to select the example most similar to the Print Quality Check Sheet for each colour.

i If you press number 2, 3, or 4, the

Touchscreen prompts you to start cleaning. Press Start.

j After the cleaning procedure is finished,

press Yes, and return to step e.

k Press .

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10  15 cm), Photo L (89  127 mm), Photo 2L (13  18 cm) and Index Card (127  203 mm)

After the print head nozzle is cleaned, the horizontal lines are gone.

Page 33

Routine maintenance

NOTE

Checking the print alignment A

If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine.

a Press .

You can also press (Settings) and

then Maintenance.

b Press a or b to display

Improve Print Quality.

c Press Improve Print Quality. d Press Alignment.

i For the “A” pattern, press a or b to

display the number of the test print that has the least visible vertical stripes (1-9), and press it. Then press OK. In the example, number 6 is the best choice.

j Do one of the following:

 If you selected Basic alignment,

repeat step i for patterns B to H.

 If you selected

Advanced alignment, repeat step i for patterns B to Z.

e Press Next. f Press a or b to display the paper size

that needs a print alignment adjustment, and then press it.

g Press Basic alignment or

Advanced alignment.

h Following the instructions on the

Touchscreen, load plain paper of the selected size in the paper tray or manual feed slot, and then press Start. The machine prints the Alignment Check Sheet.

When the print alignment is not adjusted correctly, text looks blurry.

After the print alignment is adjusted correctly, text looks sharp.

k Press .

For more information about cleaning and checking the machine, see Online User’s Guide.

Page 34

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

Identifying the problem B

First, check the following:

 The machine’s power cord is connected correctly and the machine is powered on.

 All of the protective parts have been removed.

 Paper is loaded correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messages

(See Error and maintenance messages on page 27.)

If you did not solve the problem with the above checks: See If you are having difficulty with your machine on page 40.

Page 35

Troubleshooting

NOTE

Error and maintenance messages B

As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the following table.

Error Message Cause Action

B&W 1-sided Print Only

Replace ink.

One or more of the colour ink cartridges have reached the end of their life.

You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print.

While this message appears on the Touchscreen, each operation works in the following way:

 Printing

If the media type is set to

Plain Paper in the Basic tab and Greyscale is chosen in the Advanced tab of the printer

driver, you can use the machine as a monochrome printer.

2-sided printing is not available when this message appears.

 Copying

Replace the ink cartridges.

(See Online User’s Guide.)

The machine will stop all print operations, you cannot use the machine until a new ink cartridge is installed in the following cases:

• If you unplug the machine or take out the ink cartridge.

• (Windows Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you select

Slow Drying Paper in the Print Settings drop-down list of

the printer driver.

) If you select

If the paper type is set to Plain Paper you can make copies in monochrome.

2-sided copying is not available when this message appears.

Page 36

Error Message Cause Action

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

A used ink cartridge was reinstalled. Remove the used ink cartridge and

If you are using non Brother Original ink, the machine may not detect the ink cartridge.

The ink cartridge must be replaced. Replace the ink cartridge with a new,

The new ink cartridge has an air bubble.

The wrong Brother model ink cartridge was installed.

Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.

(See Online User’s Guide.)

install a new one.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.

genuine Brother ink cartridge.

Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then reinstall the cartridge.

Check the model numbers of the ink cartridges and install the correct ink cartridges. (See Supplies on page 47.)

Cannot Detect Ink Volume

Cannot Print

Replace ink.

Current Tray Settings

Data Remaining in Memory

High Temperature The room temperature is too high. After lowering the room temperature,

Hub is Unusable. A hub or USB flash drive with hub has

If you are using non Brother Original ink, the machine may not detect the ink volume.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations.

This message is displayed when the Check Paper setting to confirm the paper type and size is enabled.

Print data is left in the machine's memory.

been connected to the USB direct interface.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact Brother customer service or your local Brother dealer.

Replace the ink cartridges.

(See Online User’s Guide.)

To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 14.)

Press . The machine will cancel the job and clear it from the memory.

Try to print again.

allow the machine to cool down to room temperature. Try again when the machine has cooled down.

Hubs, including USB flash drives with built-in hubs, are not supported. Unplug the device from the USB direct interface.

Page 37

NOTE

Error Message Cause Action

Troubleshooting

Image Too Long The proportions of your photo are

irregular so effects could not be added.

Image Too Small The size of your photo is too small to

trim.

Ink Absorber Pad Full

The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality, which is resolved by cleaning. The more cleaning the machine requires, the faster these boxes will fill up.

Choose a regularly proportioned image.

Choose a larger image.

The ink absorber box or flushing box must be replaced. Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced.

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine automatically cleans itself.

2 The machine automatically cleans

itself after sitting idle for more than 30 days (infrequent use).

3 The machine automatically cleans

itself after ink cartridges of the same colour have been replaced 12 times.

Ink Absorber Pad NearFull

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

The ink absorber box or flushing box is nearly full.

The ink absorber box or flushing box must be replaced soon.

Contact Brother customer service or your local Brother dealer.

Page 38

Error Message Cause Action

Ink Low One or more of the ink cartridges are

near the end of their life. If one of the colour ink cartridges is near the end of its life.

Low Temperature The room temperature is too low. After increasing the room

Media Error The memory card is either corrupted,

incorrectly formatted, or there is a problem with the memory card.

Media is Full. The memory card or USB flash drive

you are using already contains 999 files.

Order a new ink cartridge. You can continue printing until the Touchscreen displays Cannot Print.

(See Online User’s Guide.)

temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed up.

Remove the memory card from the media drive (slot) of the machine and format it correctly.

Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by inserting a working memory card.

Your machine can save to your memory card or USB flash drive only if it contains less than 999 files. Delete unused files and try again.

The memory card or USB flash drive you are using does not have enough free space to scan the documents.

No Ink Cartridge An ink cartridge is not installed

correctly.

Press .

Delete unused files from your memory card or USB flash drive to make some free space, and then try again.

Take out the new ink cartridge and re-install it slowly and firmly until the cartridge lever lifts.

(See Online User’s Guide.)

Page 39

Error Message Cause Action

Troubleshooting

No Paper Fed The machine is out of paper, or paper

is not correctly loaded in the paper tray.

The paper tray was not fully inserted. Remove the paper tray and reinstall it

The paper was not inserted in the centre position of the manual feed slot.

The Jam Clear Cover is not closed correctly.

Paper dust has accumulated on the surface of the paper pick-up rollers.

Do one of the following:

 Refill the paper tray, and then

press OK on the Touchscreen.

 Remove and reload the paper,

then press OK on the Touchscreen. (See Before loading paper on page 8.)

until it locks into place, and then press OK on the Touchscreen.

Remove the paper and re-insert it in the centre of the manual feed slot, and then press OK on the Touchscreen. (See Loading paper in the manual feed slot on page 11.)

Make sure the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam on page 34.)

Clean the paper pick-up rollers.

(See Online User’s Guide.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 34.)

If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers.

(See Online User’s Guide.)

Out of Memory The machine's memory is full. If a copy operation is in progress:

 Press or Quit or Close and

wait until the other operations that are in progress finish, and then try again.

 Press Partial Print to copy

the pages scanned so far.

Paper Jam [Front]

Paper Jam [Front,Rear]

Paper Jam [Rear]

The paper is jammed in the machine. Remove the jammed paper by

following the steps. (See Printer jam or paper jam on page 34.)

Make sure the paper guides are set to the correct paper size.

If there is a repeat paper jam, try another paper jam operation. (See Additional paper jam clear operations on page 38.)

Page 40

Error Message Cause Action

Paper Tray not detected

Touchscreen Init. Failed

Unable to Clean XX

Unable to Initialize XX

Unable to Print XX

The paper tray is not completely inserted.

Jammed paper or a foreign object has prevented the paper tray from being inserted properly.

The Touchscreen was pressed before the power on initialisation was completed.

Debris may be stuck between the lower part of the Touchscreen and its frame.

The machine has a mechanical problem.

—OR—

A foreign object, such as a paper clip or a piece of ripped paper, is in the machine.

Slowly push the paper tray completely into the machine.

Pull the paper tray out of the machine and remove the paper or foreign object. If you cannot find or remove the jammed paper, follow the steps. (See Printer jam or paper jam on page 34.) Slowly push the paper tray completely into the machine.

Make sure that nothing is touching or resting on the Touchscreen, especially when plugging in the machine.

Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it.

You can try additional paper jam clear operations. (See Additional paper jam clear operations on page 38.)

Unable to Scan XX The machine has a mechanical

problem.

Unusable Device

Disconnect device from front connector & turn machine off & then on

Unusable Device

Please disconnect USB device.

Wrong Ink Colour An ink cartridge has been installed in

A broken device has been connected to the USB direct interface.

An unsupported USB device or flash drive was connected to the USB direct interface.

the wrong position.

Disconnect the machine from the power for several minutes, and then reconnect it.

Unplug the device from the USB

direct interface, and then press

to turn the machine off and then on again.

Unplug the device from the USB direct interface. Turn the machine off and then on again.

Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions.

Page 41

Error Message Cause Action

Troubleshooting

Wrong Paper The paper size setting does not

match the size of paper in the tray.

The paper orientation is incorrect for the paper size.

You did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose on the Touchscreen matches the size of the paper in the tray.

(See Set Paper Size and Type on page 13.)

2 Make sure you load the paper in

the proper orientation, and set the paper guides to the indicators for your paper size. (See Before loading paper on page 8.)

3 After you have checked the paper

size and the paper orientation, press OK on the Touchscreen.

If you are printing from your computer, make sure the paper size you choose in the printer driver matches the size of paper in the tray.

(See Online User’s Guide.)

Page 42

Error animations B

NOTE

Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to see the previous step.

Printer jam or paper jam B

Follow these steps to locate and remove the jammed paper if the Touchscreen displays:

Paper Jam [Front] or Paper Jam [Front,Rear]

If the Touchscreen displays Paper Jam [Rear], see page 36.

d Lift the Jam Clear Flap, and remove the

jammed paper.

e Make sure you look carefully inside the

machine above and below the Jam Clear Flap for scraps of paper.

a Unplug the machine from the electrical

socket.

b Pull the paper tray (1) completely out of

the machine.

c Pull out the jammed paper (1).

f Put the paper tray firmly back in the

machine.

Page 43

g Using both hands, use the finger holds

IMPORTANT

on each side of the machine to lift the scanner cover (1) into the open position.

h Slowly pull the jammed paper (1) out of

the machine.

Troubleshooting

• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the centre. Then unplug the machine from the power source and remove the paper.

i Move the print head (if necessary) to

reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

• If ink gets onto your skin, immediately wash with soap and plenty of water.

j Gently close the scanner cover using

the finger holds on each side.

Do one of the following:

 If the Touchscreen displays

Paper Jam [Front], go to step o.

 If the Touchscreen displays

Paper Jam [Front,Rear], go to step k.

Page 44

k Open the Jam Clear Cover (1) at the

back of the machine.

l Open the inside cover (1).

n Close the inside cover and Jam Clear

Cover. Make sure the covers are closed completely.

o Pull out the paper support (1) until it

locks into place, and then unfold the paper support flap (2).

m Make sure you look carefully inside for

jammed paper. If there is any jammed paper, slowly pull it out of the machine.

p Reconnect the power cord.

If the Touchscreen displays Paper Jam [Rear], follow these steps:

a Unplug the machine from the AC power

outlet.

b Open the Jam Clear Cover (1) at the

back of the machine.

Page 45

Troubleshooting

c Open the inside cover (1).

d Pull the jammed paper out of the

machine.

f Using both hands, use the finger holds

on each side of the machine to lift the scanner cover (1) into the open position.

g Slowly pull the jammed paper (1) out of

the machine.

e Close the inside cover and Jam Clear

Cover. Make sure the covers are closed properly.

h Move the print head (if necessary) to

reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2).

Page 46

IMPORTANT

NOTE

Additional paper jam clear operationsB

NOTE

• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.

• If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord.

Hold down until the print head moves to the centre. Then unplug the machine from the power source and remove the paper.

a If you experience paper jams repeatedly

(3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine. Press Yes to return to the Home screen.

b Press (Settings).

c Press Maintenance. d Press a or b to display

Remove Paper Scraps.

e Press Remove Paper Scraps. f Follow the instructions on the

Touchscreen to locate and remove the jammed paper.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

i Gently close the scanner cover using

the finger holds on each side.

j Reconnect the power cord.

During the procedure, you must load the Maintenance sheet (included with your machine) in Landscape position in the manual feed slot. (If you do not have the Maintenance sheet, use one sheet of A4 or Letter size thick paper, such as glossy paper.)

If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 38.)

Page 47

Troubleshooting

Troubleshooting for Wireless LAN setup B

Wireless LAN report B

After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically.

If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

Error code Recommended Solutions

TS-01 The wireless setting is not activated, change the wireless setting to ON.

Your wireless access point/router cannot be detected. Please try the following:

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

TS-02

TS-04

TS-05

TS-06

TS-07

 Check that your wireless access point/router is not using additional security

settings, such as MAC address filtering.

 Try moving the device closer to your wireless access point/router. After it is

connected to the network, you should be able to move it back to its previous location.

An unsupported authentication/encryption method has been detected on your wireless access point/router.

 Your wireless access point/router is using an authentication/encryption method

that is not supported by the device. Check that you are selecting the correct SSID (network name).

The specified SSID or network key are incorrect.

 Check that you are selecting the correct SSID (network name) and are entering the

correct network key.

The specified wireless security information is incorrect.

 Check the authentication/encryption method that you are selecting and make sure

you are entering the correct network key.

The machine cannot detect a wireless access point/router that has WPS or AOSS™ enabled.

 If you would like to configure your wireless settings using WPS or AOSS™, you

must set up WPS or AOSS™ on both your machine and the wireless access point/router. Confirm your wireless access point/router supports WPS or AOSS™ and try starting again.

TS-08

Two or more wireless access points with WPS or AOSS™ enabled are detected.

 Try starting again after a few minutes to avoid interference from other access

points.

Page 48

If you are having difficulty with your machine B

IMPORTANT

NOTE

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit http://support.brother.com

For technical help, contact Brother customer support.

Printing Difficulties

Difficulty Suggestions

The headers or footers appear when the document is displayed on the screen but they do not show up when it is printed.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

(See Online User’s Guide.)

processing, sending and printing time. Try the other quality settings in the printer driver as follows:

(Windows Click Colour Settings on the Advanced tab, and make sure you clear Colour Enhancement.

(Macintosh) Choose Color Settings, click Advanced Color Settings, and make sure you clear Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

)

(See Online User’s Guide.)

Page 49

Troubleshooting

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 23.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Set Paper Size and Type on page 13.)

(See Online User’s Guide.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Brother

Original cartridges stay usable for up to two years if kept in their original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Brother Original Innobella ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

Make sure you are using one of the recommended types of paper.

White horizontal lines appear in text or graphics.

A4, Letter and Executive

(See Online User’s Guide.)

The recommended environment for your machine is between 20 C to 33 C.

Check the print quality. (See Checking the print quality on page 23.)

Make sure you are using Brother Original Innobella ink.

Try using the recommended types of paper.

(See Online User’s Guide.)

To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

A3, Ledger, Legal, A5, A6, envelopes, Photo (10  15 cm), Photo L (89  127 mm), Photo 2L (13  18 cm) and Index Card (127  203 mm)

Page 50

Print Quality Difficulties (continued)

Difficulty Suggestions

The machine prints blank pages. Check the print quality. (See Checking the print quality on page 23.)

Make sure you are using Brother Original Innobella ink.

using to power down the machine. Using allows minimal power to the

machine, resulting in periodic, but less frequent cleaning of the print head.

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 25.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Before loading paper on page 8.)

Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Ink is smudged or wet when using glossy photo paper.

Printouts appear dirty or the paper jams when using A3 paper.

Make sure the paper is not too thick or curled.

(See Online User’s Guide.)

Make sure you are using the recommended types of paper.

(See Online User’s Guide.)

Do not handle the paper until the ink is dry.

Make sure the printing surface is face down in the paper tray.

Make sure you are using Brother Original Innobella ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver.

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Set Paper Size and Type on page 13.)

If you use glossy photo paper, make sure that the paper type setting is correct.

(Windows

Select Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh printing)

printing)

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

Select Print Settings from the drop-down list and then check Slow Drying Paper of the printer driver.

(Copy)

Adjust the copy density to make copies lighter.

(See Online User’s Guide.)

Make sure the printer platen is not dirty with ink.

(See Online User’s Guide.)

Make sure you are using Brother Original Innobella ink.

Make sure you are using the paper support flap. (See Before loading paper on page 8.)

Make sure the paper feed rollers are not dirty with ink.

(See Online User’s Guide.)

(Windows Select Reverse Order in the Basic tab of the printer driver.

)

Page 51

Print Quality Difficulties (continued)

Difficulty Suggestions

The printouts are wrinkled.

(Windows In the printer driver Advanced tab, click Colour Settings and clear Bi-Directional Printing.

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and clear Bi-Directional Printing.

Make sure you are using Brother Original Innobella ink.

)

Paper Handling Difficulties

Difficulties Suggestions

Photo paper does not feed correctly.

Machine feeds multiple pages. Do the following:

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

(See Before loading paper on page 8.)

Troubleshooting

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam on page 34.)

Make sure the Base Pad in the paper tray is not dirty.

(See Online User’s Guide.)

There is a paper jam. Remove the jammed paper by following the steps. (See Printer jam or paper jam

on page 34.) Make sure the paper guides are set to the correct paper size.

Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam clear operations on page 38.)

Copying Difficulties

Difficulty Suggestions

Black marks or spots appear in copies.

Fit to Page does not work correctly. Make sure your source document is not skewed.

Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner glass on page 23.)

Reposition the document and try again.

Page 52

PhotoCapture Center Difficulties

Difficulty Suggestions

Removable Disk does not work correctly.

Part of my photo is missing when printed.

1 Take out the memory card or USB flash drive and put it back in again.

2 If you have tried “Eject” from within Windows

USB flash drive before you continue.

3 If an error message appears when you try to eject the memory card or USB

flash drive, it means the card is being accessed. Wait a while, and then try again.

4 If all of the above do not work, turn off your PC and machine, and then turn

them on again.

Make sure that Borderless printing and Cropping are turned off.

(See Online User’s Guide.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

, take out the memory card or

)

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on, and is online and in the Ready mode.

Print a Network Configuration Report (see Online User’s Guide) and check the current Network settings printed in this list. If you are using a wireless connection or are having network problems, see Online User’s Guide.

The network scanning feature does not work.

The Brother software cannot be installed.

Cannot connect to wireless network.

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. Add port 54925 for Network scanning.

(See Online User’s Guide.)

(Windows

Allow network access to the following programs if your security software displays an alert message during MFL-Pro Suite installation.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Investigate the problem using the WLAN Report.

Press (Settings), All Settings, and then press a or b to display

Print Reports. Press Print Reports. Press WLAN Report.

)

(See Online User’s Guide.)

Page 53

Troubleshooting

Machine Information B

Checking the serial number B

You can see the machine’s serial number on the Touchscreen.

a Press (Settings).

b Press All Settings. c Press a or b to display Machine Info. d Press Machine Info. e Press Serial No.

Your machine’s serial number will appear on the Touchscreen.

f Press .

Reset operations overview B

The following reset operations are available:

1 Machine Reset

You can reset all the machine’s settings that you have changed, such as the date and time.

2 Network

You can reset the print server back to its default factory settings, such as the password and IP address information.

3 All Settings

You can restore all settings to the factory default.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

How to reset the machine B

Checking the firmware version B

You can see the machine’s firmware version on the Touchscreen.

a Press (Settings).

b Press All Settings. c Press a or b to display Machine Info. d Press Machine Info. e Press Firmware Version. f Press Main Version.

Your machine’s firmware version will appear on the Touchscreen.

g Press .

a Press (Settings).

b Press All Settings. c Press a or b to display

Initial Setup.

d Press Initial Setup. e Press Reset. f Press the option you want to reset. g Press Yes to confirm. h Press Yes for two seconds to reboot the

machine.

Page 54

Index

Cleaning

scanner Control panel overview ControlCenter

See Online User’s Guide. Copy

paper size

paper type

using scanner glass

.................................................23

..............................2

.............................................18

..............................15

Document

..................................................15

Envelopes ........................................... 8, 11

Error messages on Touchscreen

............. 27

Paper

Check Paper setting loading type

PhotoCapture Center

from PC

Preview photos

difficulties paper jams

Printing

See Online User’s Guide.

.................................................... 8

....................................................... 13

See Online User’s Guide.

.............................................. 40

............................................ 34

............................. 14

..................................... 21

Scanning

See Online User’s Guide.

Serial Number

how to find ..............See inside front cover

Supplies

................................................... 47

Jams

paper

..................................................... 34

LCD (Liquid Crystal Display) ......................2

Manual feed slot .......................................11

Network

Printing

See Online User’s Guide.

Scanning

See Online User’s Guide.

Text, entering ............................................ 7

Troubleshooting

error and maintenance messages on Touchscreen if you are having difficulty

copying Network paper handling PhotoCapture Center print quality printing

software paper jam wireless LAN setup

Wireless LAN report

......................................... 27

.............................................. 43

............................................. 44

.................................. 43

........................ 44

........................................ 41

.............................................. 40

............................................. 44

............................................. 34

.......................... 39

Wireless Network

See Quick Setup Guide and Online User’s Guide.

Page 55

Supplies

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink Cartridge

The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges (65%). With all following ink cartridges you can print the specified number of pages.

Replacement Supplies <Super High Yield Black> LC227XLBK

<Super High Yield Yellow> LC225XLY <Super High Yield Cyan> LC225XLC <Super High Yield Magenta> LC225XLM

Black, Yellow, Cyan, and Magenta - Approximately 1,200 pages

<High Yield Black> LC223BK <High Yield Yellow> LC223Y <High Yield Cyan> LC223C <High Yield Magenta> LC223M

Black, Yellow, Cyan and Magenta - Approximately 550 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 24711.

For more information about the replacement supplies, visit http://www.brother.com/pageyield

What is Innobella?

Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella Ink and paper.

If you’re using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creative touch.

Mac users can access Brother CreativeCenter at this web address: http://www.brother.com/creativecenter

Page 56

Visit us on the World Wide Web

http://www.brother.com

This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

www.brotherearth.com

Brother DCP-J4120DW User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

You can use the following features!

Mobile Connect

Add Shortcuts

Web Connect / Brother Apps

User's Guides and where to find them

If you have questions or problems, please take a look at your model’s FAQs.

Table of Contents

General information 1

How to use the documentation

Symbols and conventions 1

Control panel overview 1

2.7"(67.5 mm) Touchscreen LCD 1

Entering Text 1

Inserting spaces 1

Making corrections 1

Loading paper 2

Before loading paper 2

Loading paper in the paper tray

Loading paper in the manual feed slot

Paper Size 2

Paper settings 2

Set Paper Size and Type 2

Paper Type 2

Check Paper setting 2

Handling and using print media 2

Recommended print media 2

Loading documents 3

How to load documents

Using the scanner glass 3

Document Sizes Supported 3

How to load documents 3

Printing from a computer 4

How to print a document

Copying 5

How to copy 5

Copy options overview5

Stop copying 5

Paper Type 5

Paper Size 5

Scanning to a computer 6

Before scanning 6

How to scan a document as a PDF file using the Touchscreen

PhotoCapture Center operations (PHOTO mode)

How to print images 7

View Photos 7

PhotoCapture Center print settings overview

How to clean and check the machine

Cleaning the scanner glass A

Checking the print quality A

Checking the print alignment A

Identifying the problem B

Error and maintenance messages B

Error animations B

Printer jam or paper jam B

Additional paper jam clear operationsB

Troubleshooting for Wireless LAN setup B

Wireless LAN report B

If you are having difficulty with your machine B

Machine Information B

Checking the serial number B

Reset operations overview B

How to reset the machine B

Checking the firmware version B

Index

Supplies