Brother DCP-J4120DW User Guide

Basic User’s Guide

DCP-J4120DW

Version 0

If you must contact Customer Service

Please complete this information for future reference: Model Number: DCP-J4120DW

Serial Number: 1

Date of Purchase:

Place of Purchase:

1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration

You can use the following features!

Mobile Connect

Use Brother iPrint&Scan to print and scan images and files from mobile devices.

(See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals.)

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

(See Web Connect Guide at solutions.brother.com/manuals.)

Add Shortcuts

Save your most frequently-used settings as Shortcuts.

(See Online User’s Guide at solutions.brother.com/manuals.)

Printing Scanning

User's Guides and where to find them


Which Guide?	What's in it?	Where is it?
Product Safety Guide	Read this Guide first. Please read the Safety	Printed / In the box
	Instructions before you set up your machine. See
	this Guide for trademarks and legal limitations.

Quick Setup Guide	Follow the instructions for setting up your machine,	Printed / In the box
	and installing the drivers and software for the
	operating system and connection type you are
	using.
Basic User’s Guide	Learn the basic Copy, Scan and PhotoCapture	Printed / In the box
	Center operations and basic machine maintenance.
	See troubleshooting tips.
Online User’s Guide	This HTML (Web) guide includes the contents of the	HTML / CD-ROM
	Basic User’s Guide, and additional information	(Windows®) /
	about the machine’s settings and operations,	Brother Solutions
	security features, troubleshooting tips, and	Center 1 (Macintosh)
	maintenance instructions.
	In addition to information about the PC-Print, Scan,
	Copy, Fax (MFC models only), and PhotoCapture
	Center and Brother ControlCenter operations, useful
	information is included about using the machine on
	a network.

Web Connect Guide	This Guide provides useful information about	PDF file / Brother
	accessing Internet services from the Brother	Solutions Center 1
	machine, as well as downloading images, printing
	data and uploading files directly to Internet services.
AirPrint Guide	This Guide provides information for using AirPrint to	PDF file / Brother
	print from OS X v10.7.x or later and your iPhone,	Solutions Center 1
	iPod touch, iPad, or other iOS device to your Brother
	machine without installing a printer driver.
Google Cloud Print	This Guide provides details on how to use Google	PDF file / Brother
Guide	Cloud Print™ services for printing over the Internet.	Solutions Center 1
Mobile Print/Scan Guide	This Guide provides useful information about	PDF file / Brother
for Brother iPrint&Scan	printing from your mobile device and scanning from	Solutions Center 1
	your Brother machine to your mobile device when
	connected to a Wi-Fi® network.

1 Visit solutions.brother.com/manuals.

The Online User’s Guide helps you get the most out of your machine.

Quicker navigation!

•Search box

•Navigation index in a separate pane

Comprehensive!

•All topics in one guide

Simplified layout!

•Provides step-by-step instructions

•Summarises the feature at the top of the page

1Search Box

2Navigation Index

3Feature Summary

4Step-by-Step Instructions

Where can I find the Online User’s Guide?


(Windows®)
Click	(Start) > All Programs > Brother > Brother Utilities > DCP-XXXX (Where XXXX is
your model name.) > Support > User’s Guides.
(Windows® 8)
Tap or click		(Brother Utilities) > DCP-XXXX (Where XXXX is your model name.) > Support

> User’s Guides.

(Macintosh or other options)

Visit Brother Solutions Center: solutions.brother.com/manuals.

iii

If you have questions or problems, please take a look at your model’s FAQs.

Provides several ways to search

Displays related questions for additional information

Receives regular updates based on customer feedback

*The FAQ home page will vary depending on your model.

Where can I find these FAQs?

Brother Solutions Center

http://support.brother.com

1	General information............	1
	How to use the documentation .......	1
	Symbols and conventions............	1
	About Brother Utilities
	(Windows®) ....................................	1
	Control panel overview ...................	2
	2.7"(67.5 mm) Touchscreen
	LCD..............................................	4
	Entering Text ...............................	7
2	Loading paper .....................	8
	Before loading paper.......................	8
	Loading paper in the paper tray ......	8
	Loading paper in the manual
	feed slot ........................................	11
	Paper settings ...............................	13
	Set Paper Size and Type...........	13
	Check Paper setting......................	14
	Recommended print media........	14
	Handling and using print
	media .........................................	14
3	Loading documents..........	15
	How to load documents ................	15
	Using the scanner glass ............	15
4	Printing from a
	computer............................	16
	How to print a document...............	16
5	Copying..............................	17
	How to copy ..................................	17
	Stop copying ..............................	17
	Copy options overview..................	17
	Paper Type ................................	18
	Paper Size .................................	18
6 Scanning to a computer ...		19
	Before scanning ............................	19
	How to scan a document as a
	PDF file using ControlCenter4
	(Windows®)...................................	19
	How to scan a document as a
	PDF file using the Touchscreen....	20

7Printing photos from a memory card or USB flash

	drive....................................	21
	PhotoCapture Center operations
	(PHOTO mode).............................	21
	How to print images ......................	21
	View Photos...............................	21
	PhotoCapture Center print settings
	overview........................................	22
A	Routine maintenance........	23
	How to clean and check the
	machine ........................................	23
	Cleaning the scanner glass .......	23
	Checking the print quality ..........	23
	Checking the print alignment .....	25
B	Troubleshooting................	26
	Identifying the problem .................	26
	Error and maintenance
	messages .....................................	27
	Error animations ........................	34
	Printer jam or paper jam ............	34
	Troubleshooting for Wireless LAN
	setup .............................................	39
	Wireless LAN report...................	39
	If you are having difficulty with
	your machine ................................	40
	Machine Information .....................	45
	Checking the serial number .......	45
	Checking the firmware
	version .......................................	45
	Reset operations overview ........	45
	How to reset the machine ..........	45
C	Index...................................	46
	Supplies .............................	47

1 General information

How to use the documentation

Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.

Symbols and conventions

The following symbols and conventions are used throughout the documentation.

Bold	Bold typeface identifies
	buttons on your computer
	screen.
Italics	Italicized typeface emphasizes
	an important point or refers
	you to a related topic.
Courier	Text in the Courier New font
New	identifies messages displayed
	on the machine’s Touchscreen
	LCD.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

About Brother Utilities (Windows®)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device.


a (Windows® XP, Windows Vista®,			1
Windows® 7, Windows Server® 2003,
Windows Server® 2008 and
Windows Server® 2008 R2)
Click	(Start) > All Programs >
Brother, and		(Brother Utilities).
(Windows® 8 and
Windows Server® 2012)
Tap or click		(Brother Utilities)

either on the Start screen or the desktop.

(Windows® 8.1 and

Windows Server® 2012 R2) Move your mouse to the lower left

corner of the Start screen and click

(if you are using a touch-based device, swipe up from the bottom of the Start screen to bring up the Apps screen). When the Apps screen appears, tap or

click (Brother Utilities). b Select your machine.

c Choose the operation you want.

Chapter 1

Control panel overview

2.7"(67.5 mm) Touchscreen LCD and Touchpanel

12.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display)

Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.

You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button located behind it, as shown in the illustration.

2Touchpanel:

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home screen.

 Cancel

Press to cancel an operation when lit.

General information

3 Power On/Off

Press to turn the machine on.

Press and hold down to turn the machine off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.

If you turn the machine off using , it still periodically cleans the print head to maintain print quality. To prolong the life of the print head, provide better ink efficiency, and maintain print quality, keep your machine connected to the power at all times.

Chapter 1

2.7"(67.5 mm) Touchscreen LCD

There are three Home screens that you can access by pressing d or c.

From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.

Home Screen 1

						5
2		3		4

This screen displays the machine’s status when the machine is idle.

This screen provides access to Copy, Scan and Photo operations.

This Home screen is also called the Ready Mode screen. When displayed, this indicates that your machine is Ready for the next command.

Home Screen 2

						5
2		3		4

This screen provides access to additional features, such as Web, Apps and A3 Copy Shortcuts operations.

Home Screen 3

						5
2		3		4

This screen provides access to Ink Save Copy operations.

1Wireless Status

A four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wireless connection.

Max

When appears on the

Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide.

2 Shortcuts

Create Shortcuts for frequently-used operations, such as copying, scanning and using Web Connect.

Three Shortcuts screens are available with space for up to four Shortcuts on each screen.

For more information, see Online User’s Guide.

3 Ink

Displays the available ink volume. Press to access the Ink menu.

When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour.

(See Online User’s Guide.)

4 Settings

Press to access the settings. (See Settings screen on page 6.)

5Modes:

 Copy

Press to access Copy mode.

 Scan

Press to access Scan mode.

 Photo

Press to access Photo mode.

 Web

Press to connect the Brother machine to an Internet service.

For details, see Web Connect Guide.

 Apps

General information

	A3 Copy Shortcuts
	Use this preset shortcut to copy on A3 1
	or Ledger size.

(See Online User’s Guide.)

 Ink Save Copy

Press to copy using the ink save mode.

6 Warning icon

The warning icon appears when there

is an error or maintenance message; press Detail to view it, and then press

to return to Ready mode.

(See Error and maintenance messages on page 27.)

NOTE

This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.

Press to access the Brother Apps menu.

Chapter 1

Settings screen

When you press

(Settings), the

Touchscreen LCD displays the machine’s status.

This screen provides access to all the machine’s settings.


1	5
1	5
2		6
2		6
3		7
3		7

1Maintenance

Press to access the Maintenance menu.

Check and improve the print quality, clean the print head and check the available ink volume. You can also use the Maintenance solution menu to solve a recurring paper jam error.

2Quiet Mode

Displays the Quiet Mode setting. Press to access the Quiet Mode menu.

When this menu is set to On, is

displayed on the Home screen. The machine’s printing noise has been reduced.

For more information, see Online User’s Guide.

3Beep

Displays the Beep setting. Press to access the Beep menu.

For more information, see Online User’s Guide.

4 Date & Time

Displays the date and time that has been set in the machine.

Press to access the Date & Time menu.

5Wi-Fi

Press to set up a wireless network connection.

A four-level indicator

on the screen

displays the current wireless signal strength if you are using a wireless connection.

6Tray Setting

Press to access the Tray Setting menu to change the paper size and paper type.

7All Settings

Press to access the Settings menu.

Entering Text

When you must enter text into the machine, a keyboard appears on the Touchscreen.

Press to cycle between letters, numbers and special characters.

NOTE

•To change between lowercase or uppercase, press .

•You can change the keyboard setting of the Touchscreen.

(See Online User’s Guide.)

Inserting spaces

To enter a space, press Space or you can press c to move the cursor.

NOTE

The characters that are available may differ depending on your country.

Making corrections

If you entered an incorrect character and want to change it, press d to move the cursor to highlight the incorrect character, and then

press . Enter the correct character. You can also use the cursor to go back and insert characters.

Press for each character you want to

erase, or press and hold to erase all the characters.

General information

2 Loading paper

Before loading paper

Load only one size of paper and one type of paper in the paper tray at a time.

When loading a different paper size in the tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 13.)

If the Check Paper setting is On, the machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine. Change the paper size and paper type settings if needed, according to the instructions on the Touchscreen. (See Check Paper setting on page 14.)

We explain how to load paper for each tray: Paper tray . . . . . . . . . . . . . . . . See page 8. Manual feed slot . . . . . . . . . . . . See page 11.