Brother DCP-J152W User Manual

Basic User’s Guide

DCP-J152W

Version 0

USA/CAN

If you need to call Customer Service

Please complete the following information for future
reference:

Model Number: DCP-J152W

1

Serial Number:

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.

Register your product on-line at

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/

© 2013 Brother Industries, Ltd. All rights reserved.

.

Brother numbers

NOTE

NOTE

For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

For your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Digital Copier/Printer needs.
You can download the latest software documents and utilities, read FAQs and troubleshooting
tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

In Canada: 1-877-BROTHER

[phone] (assistance via fax)

i

Service Center Locator (USA only)

NOTE

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/

.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

ii

Accessories and Supplies

Description Item

Ink Cartridge Standard Yield <black>

Ink Cartridge Standard Yield <yellow>

Ink Cartridge Standard Yield <cyan> (blue)

Ink Cartridge Standard Yield <magenta> (red)

Ink Cartridge High Yield <black>

Ink Cartridge High Yield <yellow>

Ink Cartridge High Yield <cyan> (blue)

Ink Cartridge High Yield <magenta> (red)

Premium Plus Glossy Photo Paper

(Letter size / 20 sheets) BP71GLTR

(4"  6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

LC101BK (Prints approx. 300 pages)

LC101Y (Prints approx. 300 pages)

LC101C (Prints approx. 300 pages)

LC101M (Prints approx. 300 pages)

LC103BK (Prints approx. 600 pages)

LC103Y (Prints approx. 600 pages)

LC103C (Prints approx. 600 pages)

LC103M (Prints approx. 600 pages)

1

1

1

1

1

1

1

1

Basic User's Guide LER030001 (English for USA and Canada)

CD ROM for Windows

1

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.

®

& Mac

LEK459001

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

iv

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without
notice.

Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.

v

User's Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your machine

and installing the drivers and software for the
operating system and connection type you are
using.

Basic User’s Guide Learn the basic Copy and Scan operations, and how

to replace consumables. See troubleshooting tips.

Advanced User’s Guide Learn more advanced operations: Copy; printing

reports; and performing routine maintenance.

Software and Network
User’s Guide

This Guide provides instructions for Scanning,
Printing and other operations that can be performed
by connecting your Brother machine to a computer.
You can also find useful information about using the
Brother ControlCenter utility, using your machine in
a network environment, and frequently used terms.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.

Printed / In the box

Printed / In the box

Printed / In the box

PDF file / CD-ROM

HTML file/CD-ROM

PDF file / Brother
Solutions Center

1

AirPrint Guide This Guide provides information for using AirPrint to

print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.

Google Cloud Print
Guide

Mobile Print/Scan Guide
for Brother iPrint&Scan

This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.

This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.

1

Visit us at http://solutions.brother.com/.

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

PDF file / Brother
Solutions Center

1

1

1

vi

Table of Contents

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide and Software and

Network User’s Guide......................................................................................... 2

Viewing User’s Guides .................................................................................... 2

How to access Guides for Advanced Features......................................................4

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD screen......................................................................................................8

Basic Operations ............................................................................................. 8

Warning LED indications .................................................................................9

2 Loading paper 10

®

8) .............................................................1

®

)................................................................ 4

Loading paper and other print media...................................................................10

Loading envelopes ........................................................................................13

Unprintable area ............................................................................................ 15

Paper settings......................................................................................................16

Paper Type ....................................................................................................16

Paper Size.....................................................................................................16

Acceptable paper and other print media..............................................................17

Recommended print media ...........................................................................17

Handling and using print media.....................................................................17

Choosing the right print media.......................................................................19

3 Loading documents 20

How to load documents .......................................................................................20

Using the scanner glass ................................................................................ 20

Unscannable area .........................................................................................21

4 Making copies 22

How to copy ......................................................................................................... 22

Stop copying.................................................................................................. 22

Copy options........................................................................................................22

Paper Type ....................................................................................................23

Paper Size.....................................................................................................23

5 How to print from a computer 24

Printing a document............................................................................................. 24

vii

6 How to scan to a computer 25

Before scanning...................................................................................................25

Scanning a document as a PDF file using ControlCenter4 (Windows
How to change the machine’s SCAN mode settings for PDF scanning using

ControlCenter4 (Windows

How to scan a document as a PDF file using the control panel

(Windows

®

and Macintosh) ..............................................................................31

®

) .............................................................................29

®

) .............26

A Routine maintenance 32

Replacing the ink cartridges ................................................................................32

Cleaning and checking the machine....................................................................35

Cleaning the scanner.....................................................................................35

Cleaning the print head .................................................................................35

Checking the print quality ..............................................................................36

Checking the print alignment .........................................................................37

Setting the date and time..................................................................................... 38

B Troubleshooting 39

Identifying your problem ......................................................................................39

Error and maintenance messages.......................................................................40

Error animation ..............................................................................................45

Printer jam or paper jam................................................................................45

If you are having difficulty with your machine ......................................................53

Machine Information ............................................................................................ 59

Checking the serial number ...........................................................................59

Checking the firmware version ......................................................................59

Reset functions .............................................................................................. 59

How to reset the machine.............................................................................. 59

C Settings and features tables 60

Using the Settings tables .....................................................................................60

Memory Storage ..................................................................................................60

Menu table ...........................................................................................................61

Entering Text .......................................................................................................72

Entering numbers and letters ........................................................................72

Inserting spaces ............................................................................................ 72

Inserting symbols........................................................................................... 72

Making corrections ........................................................................................ 72

viii

D Specifications 73

General................................................................................................................73

Print media........................................................................................................... 75

Copy ....................................................................................................................76

Scanner ...............................................................................................................76

Printer .................................................................................................................. 77

Interfaces .............................................................................................................77

Network................................................................................................................ 78

Computer requirements.......................................................................................79

Consumable items ...............................................................................................80

E Index 81

ix

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory Storage
Volume Settings (MFC models)
Automatic Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP model)
LCD screen
Mode Timer (MFC models)

2 Security features

(MFC models)

TX Lock

3 Sending a fax (MFC models)

Additional sending options
Additional sending operations

A Routine maintenance

Cleaning and checking the machine
Packing and shipping the machine

B Glossary

CIndex

4 Receiving a fax

(MFC models)

Memory Receive (Black & White only)
Additional receiving operations

5 Dialing and storing numbers

(MFC models)

Voice operations
Additional dialing operations
Additional ways to store numbers

6 Printing reports

Fax reports (MFC models)
Reports

7 Making copies

Copy options

x

General information 1

1

Using the

1

IMPORTANT

documentation

Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are
used throughout the documentation.

Bold Bold typeface identifies

specific keys on the machine’s
control panel and buttons on
the computer screen.

Italics Italicized typeface

emphasizes an important
point or refers you to a related
topic.

1

IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

NOTE

Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.

Electrical Hazard icons alert you to
possible electrical shock.

Accessing Brother

®

Utilities (Windows

If you are using a PC or tablet running
Windows

either by tapping the screen or by clicking
with your mouse.

®

8, you can make your selections

8) 1

Courier
New

Text in Courier New font
identifies messages on the
LCD of the machine.

WARNING

WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.

After the printer driver is installed,

(Brother Utilities) appears on both the

Start screen and the desktop.

a Tap or click Brother Utilities either on

the Start screen or the desktop.

1

Chapter 1

NOTE

b Select your machine.

c Choose the function you want to use.

Accessing the
Advanced User’s

Viewing User’s Guides 1

(Windows®) 1

 Windows®XP/Windows Vista®/

Windows
Windows Server
Windows Server

To view the documentation, from

Brother, DCP-XXXX (where XXXX is your
model name) from the programs group,
and then choose User’s Guides.

 Windows

Click (Brother Utilities), and then

click the drop-down list and select your
model name (if not already selected).
Click Support in the left navigation bar,
and then click User’s Guides.

®

7/Windows Server®2003/

®

2008/

®

2008 R2

(Start), All Programs, select

®

8/Windows Server® 2012

Guide and Software
and Network User’s
Guide

This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Copy, Printer,
Scanner, and Network features. When you
are ready to learn detailed information about
these operations, read the Advanced User’s

Guide and Software and Network User’s
Guide in HTML format that are on the

CD-ROM.

If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:

1

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go
to Computer (My Computer). (For

Windows

Click (File Explorer) on the

taskbar, and then go to Computer.)

Double-click the CD-ROM icon, and then
double-click start.exe.

®

8 and Windows Server® 2012:

b If the model name screen appears, click

your model name.

2

General information

c If the language screen appears, click

your language. The CD-ROM
Top Menu will appear.

d Click User’s Guides.
e Click PDF/HTML documents. If the

country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.

(Macintosh) 1

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM
drive. The following window will appear.

e After the list of User’s Guides appears,

choose the Guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan
documents. You can find the instructions as
follows:

Software and Network User’s Guide

 Scan

 ControlCenter

How to find Network setup instructions

Your machine can be connected to a wireless
network.

 Basic setup instructions

(See Quick Setup Guide.)

 The wireless access point or router

supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)

 For more information about network

setup, see Software and Network User’s
Guide: Network.

1

1

b Double-click the User’s Guides icon.
c Select your model and language if

needed.

d Click User’s Guides. If the country

screen appears, choose your country.

3

Chapter 1

How to access Guides for Advanced Features

You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/

Click Manuals on your model’s page to
download the documentation.

Web Connect Guide 1

This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.

AirPrint Guide 1

This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.

Google Cloud Print Guide 1

This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.

Mobile Print/Scan Guide for Brother
iPrint&Scan

This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your

mobile device when connected to a Wi-Fi
network.

.

®

Accessing Brother

1

1

Support (Windows

You can find all the contacts you will need,
such as web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

 To access our website

(http://www.brother.com/
Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA
and Canada, click Support Information.

 To access the USA Brother online

shopping mall
(http://www.brothermall.com/
additional product and services
information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/
additional product and services
information, click Shop Online (Canada).

), click

®

) 1

) for

) for

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our website for genuine Brother

Supplies
(http://www.brother.com/original/
click Supplies Information.

4

), click

),

General information

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

Accessing Brother Support (Macintosh)

You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

1

1

 To access the Brother Web Connect

page, click Brother Web Connect.

 To register your machine from the Brother

Product Registration Page
(http://www.brother.com/registration/
click On-Line Registration.

 For the latest news and product support

information
(http://solutions.brother.com/
Brother Solutions Center.

 To visit our website for genuine Brother

Supplies
(http://www.brother.com/original/
Supplies Information.

), click

),

), click

5

Chapter 1

1 2 3 4

8

Control panel overview 1

1 LCD (Liquid Crystal Display)

Displays messages on the screen to help you
set up and use your machine.

2 Mode keys:

 SCAN

Lets you access Scan mode.

 WEB

Lets you connect the Brother machine to an
Internet service.

For more information, see Web Connect
Guide.

3 Menu keys:

 or

Press d or c to move the selected area left
or right on the LCD.

 or

 Clear

Press to go back to the previous menu
level.

 OK

Lets you choose a setting.

4 Warning icon

The warning icon lights up when there is

an error or maintenance message. Press
Stop/Exit to view the instructions on the LCD.
For information about error messages, see
Error and maintenance messages on page 40.

Press a or b to scroll through the menus
and options.

 Menu

Access the main menu.

6

General information

1

5 6

7

5 Stop/Exit

Stops an operation or exits the menu.

6 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the

machine. The LCD will display
Shutting Down and will stay on for a few
seconds before turning itself off.

If you turn off the machine using , it will

still periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
you should keep your machine connected to
the power at all times.

7 Start keys:

 Black Start

Lets you start making copies in black &
white. Also lets you start a scanning
operation (in color or black & white
depending on the scan setting).

 Color Start

Lets you start making copies in full color.
Also lets you start a scanning operation (in
color or black & white, depending on the
scan setting).

8 Number of Copies

Press + to increase or - to decrease the
number of copies.

7

Chapter 1

NOTE

1

LCD screen 1

The LCD displays the machine’s status when
the machine is idle.

1 Wireless Status

A four-level indicator displays the current
wireless signal strength if you are using a
wireless connection.

0Max

c Press a or b to choose Paper Type.

Press OK.

d Press a or b to choose Inkjet Paper.

Press OK.
You can see the current setting on the
LCD:

Basic Operations 1

The following steps show how to change a
setting in the machine. In this example, the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.

a Press Menu.
b Press a or b to choose

General Setup.

Press OK.

Press Clear if you want to go back to the
previous level.

e Press Stop/Exit.

8

Warning LED indications 1

General information

The Warning LED (Light Emitting Diode) is a
light that shows the DCP status. The LCD
displays the machine status when the
machine is idle.

LED DCP

status

Ready The DCP is ready for

Off

Cover
Open

Orange

Cannot
Print

Description

use.

The cover is open.
Close the cover. (See

Error and maintenance
messages on page 40.)

Replace the ink
cartridge with a new
one. (See Replacing the
ink cartridges
on page 32.)

1

Paper Error Put paper in the tray or

clear the paper jam.
Check the LCD
message. (See
Troubleshooting
on page 39.)

Other
Messages

Check the LCD
message. (See Error

and maintenance
messages on page 40.)

9

2

NOTE

2

1

1

1

2

3

3

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of
paper in the paper tray at a time.

(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 19.)

a Pull the paper tray completely out of the

machine.

• If the paper support flap (1) is open, close
it, and then close the paper support (2).

b Lift the output paper tray cover (1).

2

c Gently press and slide the paper width

guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.

• When you load a different paper size in
the tray, you will need to change the
Paper Size setting in the machine at the
same time.

(See Paper Size on page 16.)

10

NOTE

When you are using Legal size paper,

NOTE

IMPORTANT

NOTE

1

press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.

Loading paper

e Gently put the paper into the paper tray

printing surface face down and top edge
in first.
Check that the paper is flat in the tray.

2

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not
curled or wrinkled.

Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.

If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.

11

Chapter 2

IMPORTANT

1

2

1

f Gently adjust the paper width guides (1)

to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.

g Close the output paper tray cover.

i While holding the paper tray in place,

pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).

DO NOT use the paper support flap when
printing on Legal size paper.

h Slowly and firmly push the paper tray

completely into the machine.

12

Loading paper

IMPORTANT

IMPORTANT

Loading envelopes 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application you are using.
Make sure you do a test print first before
printing multiple envelopes.

DO NOT use the following types of
envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised
writing on them).

• That have clasps or staples.

2

).

Loading envelopes 2

a Before loading, press the corners and

sides of envelopes to make them as flat
as possible.

2

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.

If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.

13

Chapter 2

1

2

b Put envelopes in the paper tray with the

printing surface face down. If the
envelope flaps are on the long edge,
load the envelopes in the tray with the
flap on the left, as shown in the
illustration. Gently press and slide the
paper width guides (1) and paper length
guide (2) to fit the size of the envelopes.

If you have problems printing on
envelopes with the flap on the short edge,
try the following:

a Open the envelope flap.
b Put the envelope into the paper tray with

the printing surface face down and the
flap positioned as shown in the
illustration.

2

c Select Reverse Print (Windows

®

) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in the
application you are using.
For more information, see Software and
Network User’s Guide: Reverse Print

(Windows

®

) or Reverse Print

(Macintosh).

14

Loading paper

NOTE

1

3

24

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper only when the Borderless print feature is available and turned on.

For more information, see Software and Network User’s Guide: Print without a Border

(Windows

Cut-Sheet Paper Envelopes

®

) or Print without a Border (Macintosh).

1

2

42

3

Top (1) Left (2) Bottom (3) Right (4)

Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)

The Borderless print feature is not available for envelopes, 2-sided printing and some paper
sizes, such as Legal and Executive. For more information, see Printer on page 77.

15

Chapter 2

NOTE

Paper settings 2

Paper Type 2

To get the best print quality, set the machine
for the type of paper you are using.

a Press Menu.
b Press a or b to choose

General Setup.
Press OK.

c Press a or b to choose Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71,
Other Glossy or Transparency.

Press OK.

Paper Size 2

You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
Photo (4"  6")/(10  15 cm). When you
change the size of paper you load in the
machine, you will need to change the
Paper Size setting at the same time.

a Press Menu.
b Press a or b to choose

General Setup.
Press OK.

c Press a or b to choose Paper Size.

Press OK.

d Press a or b to choose Letter, Legal,

A4, A5, EXE or 4"x6".

Press OK.

e Press Stop/Exit.

The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.

e Press Stop/Exit.

16

Loading paper

Acceptable paper and other print media

The print quality can be affected by the type
of paper you use in the machine.

To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.

You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.

We recommend testing various paper types
before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.

(See Paper Type on page 16.)

 When you print on Brother Photo paper,

load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.

 When using transparencies or photo

paper, remove each sheet at once to
prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.

Recommended print media 2

2

To get the best print quality, we suggest using
the Brother paper listed in the table.

We recommend using 3M Transparency Film
when you print on transparencies.

Brother paper

Paper Type Item

Premium Plus Glossy
Photo

 Letter BP71GLTR

 4"  6" BP71GP20

2

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.

 Avoid touching the shiny (coated) side of

the photo paper. Load photo paper with
the shiny side facing down.

 Avoid touching either side of the

transparency paper because it absorbs
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.

17

Chapter 2

IMPORTANT

1

1

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or
irregularly shaped

1 0.08 in. (2 mm) or greater curl may

cause jams to occur.

• Extremely shiny or highly textured

• Paper that cannot be arranged
uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray cover

Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m

 Transparencies and photo paper must be

2

) paper.

picked up from the output paper tray cover
one page at a time to avoid smudging.

2

18

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Copy Printer

Cut-Sheet Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes

A4 8.3  11.7 in. (210  297 mm) Yes Yes

Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes

Executive 7 1/4  10 1/2 in. (184  267 mm) Yes Yes

A5 5.8  8.3 in. (148  210 mm) Yes Yes

A6 4.1  5.8 in. (105  148 mm) – Yes

Cards Photo 4  6 in. (10  15 cm) Yes Yes

Photo 2L 5  7 in. (13  18 cm) – Yes

Index Card 5  8 in. (127  203 mm) – Yes

Envelopes C5 Envelope 6.4  9 in. (162  229 mm) – Yes

DL Envelope 4.3  8.7 in. (110  220 mm) – Yes

Com-10 4 1/8  9 1/2 in. (105  241 mm) – Yes

Monarch 3 7/8  7 1/2 in. (98  191 mm) – Yes

Transparencies Letter 8 1/2  11 in. (215.9  279.4 mm) Yes Yes

A4 8.3  11.7 in. (210  297 mm) Yes Yes

2

Legal 8 1/2  14 in. (215.9  355.6 mm) Yes Yes

A5 5.8  8.3 in. (148  210 mm) Yes Yes

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut-Sheet Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo

17 to 32 lb (64 to 120 g/m

17 to 53 lb (64 to 200 g/m

Up to 58 lb (Up to 220 g/m

Up to 58 lb (Up to 220 g/m

2

)

2

)

2

2

3 to 6 mil (0.08 to 0.15 mm)

3 to 10 mil (0.08 to 0.25 mm) 20

Up to 10 mil (Up to 0.25 mm)

)

Up to 10 mil (Up to 0.25 mm)

)

(4"  6")/
(10  15 cm)

Envelopes

Index Card

Up to 32 lb (Up to 120 g/m

20 to 25 lb (80 to 95 g/m

2

2

)

Up to 6 mil (Up to 0.15 mm) 30

)

Up to 20 mil (Up to 0.52 mm) 10

Transparencies – – 10

1

Up to 100 sheets of plain paper 20 lb (80 g/m2).

2

BP71 69 lb (260 g/m2) paper is especially designed for Brother inkjet machines.

100

20

20

1

2

2

19

3

IMPORTANT

1

Loading documents 3

How to load documents

You can make copies, and scan from the
scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or
scan pages of a book or one page at a time.

Document sizes supported 3

Length: Up to 11.7 in. (297 mm)

Width: Up to 8.5 in. (215.9 mm)

Weight: Up to 4.4 lb (2 kg)

How to load documents 3

b Using the document guidelines on the

left and top, place the document

3

face down in the upper left corner of the

scanner glass.

a Lift the document cover.

1 document cover

c Close the document cover.

If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.

20

Unscannable area 3

1

3

24

The unscannable area depends on the
settings in the application you are using. This
figure shows the unscannable areas.

Loading documents

3

Usage Document

Size

Copy All paper

sizes

Scan 0.04 in.

Top (1)

Bottom (3)

0.12 in.
(3 mm)

(1 mm)

Left (2)

Right (4)

0.12 in.
(3 mm)

0.04 in.
(1 mm)

21

4

1

Making copies 4

How to copy 4

a Place the document face down on the

scanner glass.
(See Using the scanner glass
on page 20.)

b Press + or - until the number of copies

you want appears (up to 99).

1 Number of Copies

c Press Black Start or Color Start.

Copy options 4

You can change the following copy settings.
Press a or b to scroll through the copy
settings. When the setting you want is
highlighted, press OK.

(Basic User’s Guide)

For information about changing the following
copy settings, see page 23.

 Paper Type

 Paper Size

(Advanced User’s Guide)

For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.

 Quality

 Enlarge/Reduce

 Page Layout

 2in1(ID)

Stop copying 4

To stop copying, press Stop/Exit.

 Stack/Sort

 Density

 Remove Background

 Set New Default

 Factory Reset

22

Paper Type 4

If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.

a Load your document.
b Enter the number of copies you want.
c Press a or b to choose Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71,
Other Glossy or Transparency.

Press OK.

e If you do not want to change any other

settings, press Black Start or
Color Start.

Making copies

4

Paper Size 4

If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
A4, A5, Executive or Photo
(4"  6")/(10  15 cm) paper.

a Load your document.
b Enter the number of copies you want.
c Press a or b to choose Paper Size.

Press OK.

d Press a or b to choose Letter, Legal,

A4, A5, EXE or 4"x6".

Press OK.

e If you do not want to change any other

settings, press Black Start or
Color Start.

23

How to print from a computer 5

5

Printing a document 5

The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.

For more information, see Software and
Network User’s Guide: Print.

a Install the Brother printer driver from the

CD-ROM. (See Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or
Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box.
Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Color / Grayscale

 Ink Save Mode

 Scaling

 2-sided / Booklet

e Click OK.
f Click Print (or OK depending on the

application you are using) to begin
printing.

24

How to scan to a computer 6

6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)

 Configure the machine with a TCP/IP address if network scanning does not work.

For more information, see Software and Network User’s Guide: Configure Network Scanning

for Windows

®

.

6

25

Chapter 6

NOTE

Scanning a document as a PDF file using
ControlCenter4 (Windows

For more information, see Software and Network User’s Guide: Scan Using ControlCenter4

Advanced Mode (Windows

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you access the applications you use most often. Using
ControlCenter4 eliminates the need to manually launch specific applications.

a Load your document. (See How to load documents on page 20.)

®

).

®

) 6

b (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/DCP-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.

®

XP, Windows Vista® and Windows®7)

®

8)

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click

OK.

26

How to scan to a computer

d Make sure the machine you want to use is selected from the Model drop-down list.
e Set the scanning configuration.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

1

2

3

4

5

6

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list.

5 You can choose the document size from the Document Size drop-down list.

27

Chapter 6

f Click OK.
g Click the Scan tab.
h Click File.

i Click Scan.

The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.

28

How to scan to a computer

How to change the machine’s SCAN mode
settings for PDF scanning using ControlCenter4
(Windows

You can change your machine’s SCAN mode settings.

®

) 6

a (Windows

Open ControlCenter4 by clicking (Start)/All Programs/Brother/DCP-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

(Windows

Click (Brother Utilities), and then click the drop-down list and select your model name

(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.

®

XP, Windows Vista® and Windows®7)

®

8)

b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.

6

29

Chapter 6

1

2

4

5

3

e Choose the File tab. You can change the default settings.

1 Choose PDF (*.pdf) from the File Type drop-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

(Browse) button.

4 You can choose a scanning resolution from the Resolution drop-down list.

5 You can choose the document size from the Document Size drop-down list.

f Click OK.

30

How to scan to a computer

NOTE

How to scan a document as a PDF file using the
control panel (Windows

a Load your document. (See How to load documents on page 20.)
b Press (SCAN).
c Press a or b to choose Scan to File.

Press OK.

d If the machine is connected to a network, press a or b to select the PC Name.

Press OK.
Do one of the following:

 If you want to use the default settings, go to step h.

 If you want to change the default settings, go to step e.

e Press a or b to choose Set with Panel.

Press OK.

®

and Macintosh) 6

6

f Press a or b to choose On.

Press OK.

g Choose the settings for Scan Type, Resolution, File Type, Scan Size and

Remove Background as needed.

Press OK.

h Press Black Start or Color Start.

The machine starts the scanning process.

The following scan modes are available:

• Scan to File

• Scan to E-mail

• Scan to Image

• Web Service

1

Windows® users only. (Windows Vista® SP2 or later, Windows®7 and Windows®8)
For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine

(Windows Vista

®

1

SP2 or greater, Windows® 7 and Windows® 8).

31

CAUTION

IMPORTANT

Routine maintenance A

1

A

Replacing the ink cartridges

Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.

The LCD will display which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
correct order.

Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.

If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.

A

Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.

a Open the ink cartridge cover (1).

If an ink cartridge has reached the end
of its life, the LCD displays
B&W Print Only or Cannot Print.

32

Routine maintenance

IMPORTANT

1

1

2

b Press the lock release lever (1) as

shown to release the cartridge color
indicated on the LCD. Remove the
cartridge from the machine.

d Turn the green release lever on the

orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.

2

1

A

c Open the new ink cartridge bag for the

color indicated on the LCD, and then
take out the ink cartridge.

• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.

• DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.

33

e Each color has its own correct position.

NOTE

IMPORTANT

Insert the ink cartridge in the direction of
the arrow on the label.

f Gently push the back of the ink cartridge

—marked PUSH— until it latches, and
then close the ink cartridge cover.

• If you replaced an ink cartridge, for
example Black, the LCD may ask you to
verify that it was a brand new one (for

example, Did You Change Black).
For each new cartridge you installed,
press + (Yes) to reset the ink dot counter
for that color. If the ink cartridge you
installed is not a brand new one, be sure
to press - (No).

• If the LCD displays No Ink Cartridge
or Cannot Detect after you install the
ink cartridge, check that the ink cartridge
is installed correctly. Remove the ink
cartridge and reinstall it slowly and firmly
until it latches.

• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.

g The machine will automatically reset the

ink dot counter.

• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.

• If you mix the colors by installing an ink
cartridge in the wrong position, the LCD
displays Wrong Ink Color. Check
which ink cartridges are not matched by
color to their ink cartridge positions and
move them to their correct positions.

• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.

• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.

34

Routine maintenance

NOTE

IMPORTANT

2

1

3

Cleaning and checking the machine

Cleaning the scanner A

a Unplug the machine from the AC power

outlet.

b Lift the document cover (1). Clean the

scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.

Cleaning the print head A

A

To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.

Clean the print head if you get a horizontal
line in the text or graphics, or blank spots
where text should appear on your printed
pages. You can clean Black only; Yellow,
Cyan, and Magenta together; or all four
colors at once.

Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

A

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Cleaning.

Press OK.

d Press a or b to choose Black, Color or

All.

Press OK.
The machine cleans the print head.
When cleaning has finished, the

In addition to cleaning the scanner glass
with a non-flammable glass cleaner, run
your fingertip over the glass to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass again,
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.

machine will go back to Ready mode.

35

NOTE

• If you clean the print head at least five

IMPORTANT

times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved, call Brother Customer
Service. (See Brother numbers
on page i.)

• You can also clean the print head from
your PC.

For more information, see Software and
Network User’s Guide: Clean the Print

Head (Windows
(Macintosh).

®

) or Clean the Print Head

Checking the print quality A

g The LCD asks you if the print quality is

OK.
Do one of the following:

 If all lines are clear and visible, press

+ (Yes) to finish the Print Quality
check and go to step k.

 If lines are missing, as shown below,

press - to choose No.

OK Poor

h The LCD asks you if the print quality is

OK for black and then for the three
colors.
Press + (Yes) or - (No).

If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose

Print Quality.
Press OK.

e Press Color Start.

The machine begins printing the Print
Quality Check Sheet.

i The LCD asks you if you want to start

cleaning.
Press + (Yes).
The machine starts cleaning the print
head.

j After the cleaning procedure is finished,

press Color Start.
The machine prints the Print Quality
Check Sheet again. Return to step f to
repeat the procedure.

k Press Stop/Exit.

If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problem color. Try cleaning
the print head again up to five more times. If
the print has not improved, call Brother
Customer Service. (See Brother numbers
on page i.)

f Check the quality of the four color blocks

on the sheet.

36

DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.

Routine maintenance

NOTE

NOTE

e Press Black Start or Color Start.

The machine starts printing the
Alignment Check Sheet.

i

When a print head
nozzle is clogged
the printed
sample looks like
this.

After the print
head nozzle is
cleaned, the
horizontal lines
are gone.

Checking the print alignment A

You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.

a Press Menu.
b Press a or b to choose Ink.

Press OK.

c Press a or b to choose Test Print.

Press OK.

d Press a or b to choose Alignment.

Press OK.

A

f For the (A) pattern, press d or c to

choose the number of the test print that
has the fewest visible vertical stripes
(1-9).

Press OK.
Repeat this step for the (B), (C), (D) and
(E) patterns.
In the example number 6 is the best
choice for (A), (B), (C), (D) and (E).

g Press Stop/Exit.

When the print
alignment is not
adjusted properly,
text looks blurry
like this.

i

After the print
alignment is
adjusted properly,
text looks like this.

37

Setting the date and time

If the machine’s power has been off, the
machine's date and time may not be current.
Reenter the date and time here.

a Press Menu.
b Press a or b to choose

Initial Setup.

Press OK.

c Press a or b to choose Date & Time.

Press OK.

d To enter the last two digits of the year,

press a, b, d or c to select a number and
press OK.
To save the year, press a, b, d or c to

select and press OK.

e Repeat for Month and Day.

OK

OK

A

f Press a or b to choose 12h Clock or

24h Clock, and then press OK.

g Enter the time, and then press OK.
h (12h Clock only)

Press a or b to choose AM or PM, and
then press OK.

i Press Stop/Exit.

38

Troubleshooting B

B

If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

.

Identifying your problem B

First, check the following:

 The machine's power cord is connected correctly and the machine's power switch is turned on.

 All of the protective parts have been removed.

 Paper is inserted correctly in the paper tray.

 The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 LCD messages

(See Error and maintenance messages on page 40.)

If you did not solve the problem with the above checks, identify the problem and then go to the
suggested page.

B

Paper handling and Printing problems:

 Printing Difficulties on page 53

 Print Quality Difficulties on page 55

 Paper Handling Difficulties on page 56

Copying problems:

 Copying Difficulties on page 57

Scanning problems:

 Scanning Difficulties on page 57

Software and Network problems:

 Software Difficulties on page 58

 Network Difficulties on page 58

39

Error and maintenance messages B

NOTE

As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
displays the appropriate message. The most common error and maintenance messages are
shown in the table.

You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Absorber NearFull The ink absorber box or flushing box

is nearly full.

B&W Print Only

Replace Ink

One or more of the color ink
cartridges have reached the end of
their life.

You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.

While this message appears on the
LCD, each operation works in the
following way:

 Printing

If you choose Grayscale in the
Advanced tab of the printer

driver, you can use the machine
as a black & white printer.

2-sided printing is not available
when this message appears.

 Copying

If the paper type is set to
Plain Paper you can make
copies in black & white.

.

The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 32.)

The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:

• If you unplug the machine or take

• If the paper type is set to anything

• (Windows

out the ink cartridge.

except Plain Paper.

®

) If you select
Slow Drying Paper in the Basic
tab of the printer driver.

(Macintosh) If you select

Slow Drying Paper in the
Print Settings of the printer

driver.

40

Error Message Cause Action

Troubleshooting

Cannot Detect You installed a new ink cartridge too

quickly and the machine did not
detect it.

An ink cartridge is not installed
correctly.

If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.

The ink cartridge must be replaced. Replace the ink cartridge with a new,

A used ink cartridge was reinstalled. Remove the used ink cartridge and

The new ink cartridge has an air
bubble.

Cannot Detect Ink If you are not using Genuine Brother

Innobella™ ink, the machine may not
detect the ink volume.

Cannot Print

Replace Ink

One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.

Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 32.)

Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.

genuine Brother ink cartridge.

install a new one.

Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.

Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.

Replace the ink cartridges. (See
Replacing the ink cartridges
on page 32.)

B

Cover is Open The scanner cover is not locked in the

closed position.

The ink cartridge cover is not locked
in the closed position.

Data Remaining Print data is left in the machine's

memory.

High Temperature The room temperature is too high. After cooling the room, allow the

Lift the scanner cover, and then close
it again.

Make sure the USB cable (if used)
has been guided correctly through the
cable channel and out the back of the
machine.

Firmly close the ink cartridge cover
until it locks into place.

Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.

machine to cool down to room
temperature. Try again when the
machine has cooled down.

41

NOTE

Error Message Cause Action

Ink Absorber Full The ink absorber box or flushing box

is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.

The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)

Other reasons for cleaning are:

1 After a paper jam has been

cleared, the machine
automatically cleans itself.

2 The machine automatically cleans

itself after sitting idle for more than
30 days (infrequent use).

3 The machine automatically cleans

itself after ink cartridges of the
same color have been replaced
12 times.

Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.

Ink low One or more of the ink cartridges are

near the end of their life.

Order a new ink cartridge. You can
continue printing until the LCD
displays Cannot Print. (See
Ordering accessories and supplies
on page ii and Replacing the ink
cartridges on page 32.)

Low Temperature The room temperature is too low. After warming the room, allow the

machine to warm up to room
temperature. Try again when the
machine has warmed up.

No Ink Cartridge An ink cartridge is not installed

correctly.

Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 32.)

42

Error Message Cause Action

Troubleshooting

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper
tray.

The paper tray was not fully inserted. Remove the paper tray and re-install

Paper dust has accumulated on the
surface of the paper pick-up rollers.

The Jam Clear Cover is not closed
correctly.

The paper is jammed in the machine. Remove the jammed paper by

Do one of the following:

 Refill the paper tray, and then

press Black Start or Color Start.

 Remove and reload the paper,

then press Black Start or
Color Start. (See Loading paper

and other print media
on page 10.)

it until it locks into place, and then
press Black Start or Color Start on
the control panel.

Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)

Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam on page 45.)

following the steps in Printer jam or
paper jam on page 45.

If this error occurs often during
2-sided printing, the paper feed
rollers may be stained with ink. Clean
the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)

B

Out of Memory The machine's memory is full. If a copy operation is in process:

 Press Stop/Exit and wait until the

other operations in process finish,
and then try again.

 Press Black Start or Color Start

to choose Partial Print to
copy the pages scanned so far.

43

Error Message Cause Action

Paper Jam The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or
paper jam on page 45.

Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.

If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine. (See
Additional paper jam clear operations
on page 48.)

Paper dust has accumulated on the
surface of the paper pick-up rollers.

Unable to CleanXX

Unable to Init.XX

Unable to PrintXX

Unable to ScanXX

The machine has a mechanical
problem.

—OR—

A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.

Wrong Ink Color An ink cartridge has been installed in

the wrong position.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.

Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)

Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and then reconnect it.

Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.

1 Check that the Paper Size you

choose matches the size of the
paper in the tray.

(See Paper Size on page 16.)

2 Make sure you loaded the paper

in a Portrait position, and set the
paper guides at the indicators for
your paper size. (See Loading
paper and other print media
on page 10.)

44

3 After you have checked the paper

size and the paper position, press
Black Start or Color Start.

If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.

For more information, see Software
and Network User’s Guide: Change

®

the Paper Size (Windows

) or

Change the Paper Size (Macintosh).

Troubleshooting

1

1

Error animation B

Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.

Printer jam or paper jam B

Locate and remove the jammed paper by
following these steps:

a Unplug the machine from the AC power

outlet.

b Pull the paper tray (1) completely out of

the machine.

d Place both hands under the plastic tabs

on both sides of the machine to lift the
scanner cover into the open position.

e Pull the jammed paper (1) out of the

machine.

c Pull the two green levers inside the

machine to remove the jammed paper.

B

45

f Move the print head (if necessary) to

IMPORTANT

1

2

take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (1)
and (2).

• If the print head is in the right corner as
shown in the illustration (2), you cannot
move it. Re-connect the power cord. Hold
down Stop/Exit until the print head moves
to the center. Then unplug the machine
from the power source and take out the
paper.

• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.

Hold the concave areas with the triangle
marks as shown in the illustration (3) to
move the print head.

• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.

1

2

3

• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.

46

Troubleshooting

1

1

g Make sure you look carefully inside the

machine (1) for any pieces of paper.

i Open the Jam Clear Cover (1) at the

back of the machine.

j Remove the jammed paper.

h Look inside the machine from a lower

angle and make sure there are no
pieces of paper remaining.

k Close the Jam Clear Cover.

Make sure the cover is closed correctly.

B

47

l Put the paper tray firmly back in the

CAUTION

IMPORTANT

NOTE

33

1

2

1

machine.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.

n While holding the paper tray in place,

pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.

DO NOT use the paper support flap when
printing on Legal size paper.

o Re-connect the power cord.

If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 48.)

Additional paper jam clear operationsB

Be careful not to pinch your fingers when
you close the scanner cover.

a Unplug the machine from the AC power

outlet.

b Pull the paper tray (1) completely out of

the machine.

48

Troubleshooting

c Pull the two green levers inside the

machine to remove the jammed paper.

d Place both hands under the plastic tabs

on both sides of the machine to lift the
scanner cover into the open position.

e Load one sheet of thick Letter or A4

sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.

B

49

f If the thick paper is pushing any jammed

IMPORTANT

1

paper out, remove the jammed paper.

DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.

h Open the Jam Clear Cover (1) at the

back of the machine.

i Load one sheet of thick Letter or A4

sized paper, such as glossy paper, deep
into the machine as shown in the
illustration.

1

g Pull the thick paper out of the machine.

50

Troubleshooting

IMPORTANT

CAUTION

1

2

3

1

j If the thick paper is pushing any jammed

paper out, remove the jammed paper.

l Close the Jam Clear Cover.

Make sure the cover is closed correctly.

m Lift the scanner cover (1) to release the

lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.

DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.

k Pull the thick paper out of the machine.

B

Be careful not to pinch your fingers when
you close the scanner cover.

51

n Put the paper tray firmly back in the

machine.

o Re-connect the power cord.

52

Troubleshooting

NOTE

If you are having difficulty with your machine B

• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.

Visit us at http://solutions.brother.com/

.

Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.

Printing Difficulties

Difficulty Suggestions

No printout. Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is displaying an error message.
(See Error and maintenance messages on page 40.)

Make sure that the machine is online.

®

(Windows
Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will display
Use Printer Online. Select this option to enable the printer.

(Windows Vista® and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers. Right-click

Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.

XP and Windows Server® 2003)

B

(Windows® 7 and Windows Server® 2008 R2)

Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where

XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.

(Windows® 8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.

One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 32.)

53

Printing Difficulties (continued)

Difficulty Suggestions

No printout.

(continued)

The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.

Cannot perform “Page Layout”
printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Delete old data as follows:

(Windows

®

XP and Windows Server® 2003)

Click Start/Printers and Faxes.

(Windows Vista

®

and Windows Server® 2008)

Click /Control Panel/Hardware and Sound/Printers.

®

(Windows

7 and Windows Server® 2008 R2)

Click /Devices and Printers/Printers and Faxes.

®

(Windows

8 and Windows Server® 2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.

(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.

(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.

There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.

(See Unprintable area on page 15.)

Check that the paper size setting in the application and in the printer driver are the
same.

processing, sending and printing time. Try the other quality settings in the printer
driver as follows:

®

(Windows

)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).

True2Life™ is not working
correctly.

Machine does not print from

®

Adobe

Illustrator®.

54

(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.

Turn the Borderless feature off. Borderless printing is slower than normal printing.

For more information, see Software and Network User’s Guide: Print without a

Border (Windows

®

) or Print without a Border (Macintosh).

If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.

Try to reduce the print resolution.

For more information, see Software and Network User’s Guide: Change the Print

Quality (Windows

®

) or Change the Print Quality (Macintosh).

Troubleshooting

Print Quality Difficulties

Difficulty Suggestions

Poor print quality. Check the print quality. (See Checking the print quality on page 36.)

Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 16.)

For more information, see Software and Network User’s Guide: Change the Media

®

) or Change the Media Type (Macintosh).

White horizontal lines appear in text
or graphics.

Type (Windows

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Genuine

Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.

Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 17.)

Check the room temperature. The recommended environment for your machine is
between 68 F to 91 F (20 C to 33 C).

Clean the print head. (See Cleaning the print head on page 35.)

Make sure you are using Genuine Brother Innobella™ Ink.

Try using the recommended types of paper.
(See Acceptable paper and other print media on page 17.)

To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend

B

using to power down the machine. Using allows minimal power to

the machine, resulting in periodic, but less frequent, cleaning of the print head.

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 35.)

Make sure you are using Genuine Brother Innobella™ Ink.

To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend

using to power down the machine. Using allows minimal power to

the machine, resulting in periodic, but less frequent, cleaning of the print head.

Characters and lines are blurred. Check the print alignment. (See Checking the print alignment on page 37.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are

adjusted correctly. (See Loading paper and other print media on page 10.)

Make sure the Jam Clear Cover is closed correctly.

Smudge or stain at the top center of
the printed page.

Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 17.)

55

Print Quality Difficulties (continued)

Difficulty Suggestions

Printing appears dirty or ink seems
to run.

Ink is smudged or wet when using
glossy photo paper.

Stains appear on the reverse side
or at the bottom of the page.

The machine prints dense lines on
the page.

The printouts are wrinkled.

Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 17.) Don't handle the paper until the ink is
dry.

Make sure the printing surface is face down in the paper tray.

Make sure you are using Genuine Brother Innobella™ Ink.

If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.

Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 16.)

If you use glossy photo paper, make sure that the paper type setting is correct.

Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)

Make sure you are using Genuine Brother Innobella™ Ink.

Make sure you are using the paper support flap.
(See Loading paper and other print media on page 10.)

Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)

®

(Windows
Select Reverse Order in the Basic tab of the printer driver.

(Windows
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.

)

®

)

(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.

Make sure you are using Genuine Brother Innobella™ Ink.

Paper Handling Difficulties

Difficulties Suggestions

The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.

Make sure the Jam Clear Cover at the back of the machine is closed.

If the LCD displays the Paper Jam message and you still have a problem, see
Error and maintenance messages on page 40.

If there is no paper, load a new stack of paper into the paper tray.

If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.

Reduce the amount of paper in the paper tray, and then try again.

Clean the paper pick-up rollers.

(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)

Photo paper does not feed
correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.

56

Troubleshooting

Paper Handling Difficulties (continued)

Difficulties Suggestions

Machine feeds multiple pages. Do the following:

(See Loading paper and other print media on page 10.)

 Make sure the paper is loaded correctly in the paper tray.

 Remove all the paper from the tray and fan the stack of paper well, then put it

back in the tray.

 Make sure you do not push the paper in too far.

Make sure the Jam Clear Cover is closed correctly. (See Printer jam or paper jam
on page 45.)

Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)

There is a paper jam. See Printer jam or paper jam on page 45. Make sure the paper guides are set to

the correct paper size. Do not extend the paper tray when you load A5 or smaller
size paper.

Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

Make sure paper is not still jammed in the machine. (See Additional paper jam
clear operations on page 48.)

The paper jams when you use
2-sided print.

Use one of the jam prevention settings, 2-sided1 or 2-sided2.

For printing
For more information, see Software and Network User’s Guide: Prevent Smudged

Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).

If paper jams occur often during 2-sided printing, the paper feed rollers may be
stained with ink. Clean the paper feed rollers. (See Advanced User’s Guide:

Cleaning the paper feed rollers.)

®

B

)

Copying Difficulties

Difficulty Suggestions

Black marks or spots appear in
copies.

Copies are blank. Make sure you are loading the document correctly. (See Loading documents

Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.

Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it. (See
Cleaning the scanner on page 35.)

on page 20.)

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

®

starting to scan. (Windows

TWAIN or ICA errors appear when
starting to scan. (Macintosh)

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.

Make sure the Brother TWAIN driver is chosen as the primary source.
You can also scan documents using the ICA Scanner Driver.

For more information, see Software and Network User’s Guide: Scan Using Apple
Image Capture (ICA Driver).

57

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” Make sure the machine is not displaying an error message on the LCD.

(Windows
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.

®

)

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide: Troubleshooting.

The network scanning feature does
not work.

It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:

®

(Windows

In Name: Enter any description, for example Brother NetScan.

)

The Brother software cannot be
installed.

Cannot connect to wireless
network.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.

(Macintosh)

Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.

®

(Windows

If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.

Investigate the problem using the WLAN Report.
Press Menu, choose Print Reports, and then press OK. Choose
WLAN Report.

For more information, see Software and Network User’s Guide: Print the WLAN
Report.

)

58

Troubleshooting

Machine Information B

Checking the serial number B

a Press Menu.
b Press a or b to choose Machine Info.

Press OK.

c Press a or b to choose Serial No.

Press OK.
Your machine’s serial number will
appear on the LCD.

d Press Stop/Exit.

Checking the firmware version B

a Press Menu.
b Press a or b to choose Machine Info.

Press OK.

c Press a or b to choose Version.

Press OK.
Your machine’s firmware version will
appear on the LCD.

Reset functions B

The following reset functions are available:

1 Machine Reset

You can reset all the machine’s settings
that you have changed, such as the Date
and Time.

2 Network

You can reset the print server back to its
default factory settings. Network Reset
will affect the password and IP address
information.

3 All Settings

You can restore all settings to the factory
setting.

Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.

How to reset the machine B

a Press Menu.
b Press a or b to choose

Initial Setup.
Press OK.

B

d Press Stop/Exit.

c Press a or b to choose Reset.

Press OK.

d Press a or b to choose the type of reset

(Machine Reset, Network or
All Settings) you want to use.

Press OK.
Press + to confirm.

e Press + to reboot the machine.

59

C

Settings and features tables C

Using the Settings tables

Press the Menu keys to choose the settings
and options you want to set as they are
displayed on the screen.

We have created step-by-step Settings tables
and Features tables so you can see all the
available choices for each setting and feature
at-a-glance. You can use these tables to
quickly set up your preferred settings in the
machine.

Memory Storage C

C

Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings will
be lost. You may have to reset the time and
date.

60

Settings and features tables

Menu table C

The menu table will help you understand the menu selections and options in the machine's LCD
menu. The factory settings are shown in bold followed by an asterisk.

Menu ( ) C

Level1 Level2 Level3 Options Descriptions Page

Ink Test Print — Print Quality

Alignment

Cleaning — Black

Color

All

Ink Volume — — Lets you check the

General Setup Paper Type — Plain Paper*

Inkjet Paper

Lets you check the print
quality or alignment.

Lets you clean the print
head.

available ink volume.

Sets the type of paper in
the paper tray.

36

37

35

See .

16

Paper Size — Letter*

See Advanced User’s Guide.

The factory settings are shown in Bold with an asterisk.

Brother BP71

Other Glossy

Transparency

Legal

A4

A5

EXE

4"x6"

Sets the size of paper in
the paper tray.

16

C

61

Level1 Level2 Level3 Options Descriptions Page

General Setup

(Continued)

LCD Settings Backlight Light*

Med

Dark

Dim Timer Off

10Secs

20Secs

30Secs*

Sleep Mode — 1Min

2Mins

3Mins

5Mins*

10Mins

30Mins

60Mins

Auto Power Off

— Off* / 1h / 2h /

4h / 8h

You can adjust the
brightness of the LCD
backlight.

You can set how long the
LCD backlight stays on
after the last key press.

You can choose how long
the machine must be idle
before it enters Sleep
Mode.

Set the number of hours
you want the machine to
remain in Sleep Mode
before turning itself off.
When set to Off, the
machine will not power off
automatically.

See .

See Advanced User’s Guide.

The factory settings are shown in Bold with an asterisk.

62

Settings and features tables

Level1 Level2 Level3 Level4 Options Descriptions Page

Network WLAN TCP/IP BOOT Method Auto*

Static

RARP

BOOTP

DHCP

IP Address [000-255].

[000-255].

[000-255].

[000-255]

Subnet Mask [000-255].

[000-255].

[000-255].

[000-255]

Gateway [000-255].

[000-255].

[000-255].

Chooses the
BOOT method
that best suits
your needs.

Enter the IP
address.

Enter the Subnet
mask.

Enter the
Gateway
address.

See .

See Software and Network User’s Guide.

[000-255]

Node Name

WINS Config Auto*

WINS Server (Primary)

DNS Server (Primary)

APIPA On*

BRWXXXXXXXXXXXX

Static

000.000.000.000

(Secondary)

000.000.000.000

000.000.000.000

(Secondary)

000.000.000.000

Off

Enter the Node
name.

Chooses the
WINS
configuration
mode.

Specifies the IP
address of the
primary or
secondary WINS
server.

Specifies the IP
address of the
primary or
secondary DNS
server.

Automatically
allocates the IP
address from the
link-local address
range.

C

Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/

The factory settings are shown in Bold with an asterisk.

.

63

Level1 Level2 Level3 Level4 Options Descriptions Page

Network

(Continued)

WLAN

(Continued)

Web Connect
Settings

WLAN Assistant

Setup Wizard

WPS/AOSS — — You can easily

WPS w/PIN Code

WLAN Status Status — You can see the

MAC Address — — You can see your

Proxy
Settings

— — You can

configure your
wireless network
settings using the
Brother
CD-ROM.

— — You can manually

configure your
print server for a
wireless network.

configure your
wireless network
settings using the
one-button push
method.

— — You can easily

configure your
wireless network
settings using
WPS with a PIN.

current wireless
network status.

Signal — You can see the

current wireless
network signal
strength.

SSID — You can see the

current SSID.

Comm. Mode — You can see the

current
Communication
Mode.

machine’s MAC
address.

Proxy
Connection

Address —

Port —

User Name —

Password —

On

Off*

You can change
the Web
connection
settings.

See .

See .

See Software and Network User’s Guide.

Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/

The factory settings are shown in Bold with an asterisk.

64

.

Settings and features tables

Level1 Level2 Level3 Level4 Options Descriptions Page

Network

(Continued)

See Software and Network User’s Guide.

WLAN Enable ——On

Off*

Network Reset

———Restores all

Lets you use the
wireless network
connection.

network settings
to the factory
settings.

See .

Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/

The factory settings are shown in Bold with an asterisk.

.

Menu ( ) (continued) C

Level1 Level2 Level3 Options Descriptions Page

Print Reports User Settings — — Prints these lists and

Network Config

WLAN Report ——

Machine Info. Serial No. — — Lets you check the serial

Version — — Lets you check the

Initial Setup Date & Time — — Sets the date and time in

Reset Machine Reset Yes

Local Language

(USA only)

Local Language

(Canada only)

——

No

Network Yes

No

All Settings Yes

No

— English*

Spanish

— English*

French

reports.

number of your machine.

firmware version of your
machine.

your machine.

Resets all the machine’s
settings that you have
changed, such as the
Date and Time.

Resets the print server
back to its factory default
settings, such as the
password and IP address
information.

Resets all the machine’s
settings back to the
factory settings.

Allows you to change the
LCD language for your
country.

Allows you to change the
LCD language for your
country.

See .

59

38

59

See .

C

See Advanced User’s Guide.

See Quick Setup Guide.

The factory settings are shown in Bold with an asterisk.

65

SCAN ( ) C

Level1 Level2 Level3 Options Descriptions Page

Scan to File

Set with Panel

The settings below will appear when On is selected in Set with Panel.

Scan Type — Color*

Resolution — 100dpi

File Type — (If you choose the

—

Off
(Set with PC)

On

Black and White

200dpi*

300dpi

600dpi

Color option in
the Scan Type
setting)

PDF*

JPEG

If you want to use the

*

control panel to change
the machine’s settings,
choose On.

You can choose the scan
type for your document.

You can choose the scan
resolution for your
document.

You can choose the file
format for your document.

See .

Scan Size — Letter*

Remove
Background

See Software and Network User’s Guide.

The factory settings are shown in Bold with an asterisk.

— Off*

(If you choose the
B&W option in the
Scan Type
setting)

TIFF

PDF*

A4

A5

EXE

4"x6"

Business Card

Low

Medium

High

You can choose the scan
size for your document.

Changes the amount of
background color that is
removed.

66

Settings and features tables

Level1 Level2 Level3 Options Descriptions Page

Scan to E-mail Set with Panel

The settings below will appear when On is selected in Set with Panel.

Scan Type — Color*

Resolution — 100dpi

File Type — (If you choose the

—

Off
(Set with PC)

On

Black and White

200dpi*

300dpi

600dpi

Color option in
the Scan Type
setting)

PDF*

If you want to use the

*

control panel to change
the machine’s settings,
choose On.

You can choose the scan
type for your document.

You can choose the scan
resolution for your
document.

You can choose the file
format for your document.

See .

Scan Size — Letter*

Remove
Background

See Software and Network User’s Guide.

The factory settings are shown in Bold with an asterisk.

— Off*

JPEG

(If you choose the
B&W option in the
Scan Type
setting)

TIFF

PDF*

A4

A5

EXE

4"x6"

Business Card

Low

Medium

High

C

You can choose the scan
size for your document.

Changes the amount of
background color that is
removed.

67

Level1 Level2 Level3 Options Descriptions Page

Scan to Image

Set with Panel

The settings below will appear when On is selected in Set with Panel.

Scan Type — Color*

Resolution — 100dpi

File Type — (If you choose the

—

Off
(Set with PC)

On

Black and White

200dpi*

300dpi

600dpi

Color option in
the Scan Type
setting)

PDF*

JPEG

(If you choose the
B&W option in the
Scan Type
setting)

If you want to use the

*

control panel to change
the machine’s settings,
choose On.

You can choose the scan
type for your document.

You can choose the scan
resolution for your
document.

You can choose the file
format for your document.

See .

Web Service

(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Network
Explorer.)

TIFF

PDF*

Scan Size — Letter*

A4

A5

EXE

4"x6"

Business Card

Remove
Background

Scan — — You can scan data by

Scan for E-mail

Scan for Fax ——

Scan for Print

— Off*

Low

Medium

High

——

——

You can choose the scan
size for your document.

Changes the amount of
background color that is
removed.

using the Web Services
protocol.

See Software and Network User’s Guide.

The factory settings are shown in Bold with an asterisk.

68

Settings and features tables

COPY (Default screen) C

Level1 Level2 Level3 Options Descriptions Page

Quality ——Normal*

Best

Paper Type ——Plain Paper*

Inkjet Paper

Brother BP71

Other Glossy

Transparency

Paper Size ——Letter*

Legal

A4

A5

EXE

Choose the Copy
resolution for the next
copy.

Choose the paper type
that matches the paper in
the tray.

Choose the paper size
that matches the paper in
the tray.

See .

23

23

Enlarge/Reduce

100%* ———

Enlarge — 198% 4"x6"iA4

Reduce — 97% LTRiA4

Fit to Page — — Your machine will adjust

Custom(25-400%)

— — You can enter an

Density ——

4"x6"

186% 4"x6"iLTR

104% EXEiLTR

93% A4iLTR

85% LTRiEXE

83%

78%

46% LTRi4"x6"

-2

You can choose the
enlargement ratio for the
next copy.

You can choose the
reduction ratio for the next
copy.

the size of the next copy
to the paper size you set.

enlargement or reduction
ratio.

Adjusts the density of
copies.

See .

C

See Advanced User’s Guide.

The factory settings are shown in Bold with an asterisk.

-1

0

+1

+2

69

Level1 Level2 Level3 Options Descriptions Page

Stack/Sort ——Stack*

Sort

Page Layout ——Off(1in1)*

2in1(P)

2in1(L)

2in1(ID)

4in1(P)

4in1(L)

Poster (2x1)

Poster (2x2)

Poster (3x3)

Advanced
Settings

——Off*

Remove
Background

(Options)

Low

Medium*

You can choose to stack
or sort multiple copies.

You can make N in 1, 2 in
1 ID, or Poster copies.

Change the amount of
background color that is
removed.

See .

High

Set New Default

Factory Reset — — — You can restore all the

See Advanced User’s Guide.

The factory settings are shown in Bold with an asterisk.

— — — You can save your copy

settings.

settings back to the
factory settings.

70

Settings and features tables

WEB ( ) C

Level1 Level2 Level3 Options Descriptions Page

Apps — — — Lets you connect the

SKYDRIVE

BOX — — —

GOOGLE
DRIVE™

EVERNOTE

DROPBOX — — —

FACEBOOK — — —

PICASA WEB
ALBUMS™

FLICKR

Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/

The factory settings are shown in Bold with an asterisk.

®

®

———

———

®

———

———

———

Brother machine to an
Internet service.

Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.

See .

.

C

71

Entering Text C

NOTE

A

K

U

10

B

L

V

2

C

M

W

3

D

N

X

4

EFGH I J

O

Y

5

P

Z

6Q7R8S9

T

010310

OK

OK

OK

OK

You may need to enter text into the machine, when you set the date and time.

Entering numbers and letters C

Press a, b, d or c to select the number or letter you want, and press the OK button on the
machine’s control panel. Repeat for each character until the number or name is complete. Then

press a, b, d or c to select on the LCD, and then press the OK button on the control panel
once again.

Inserting spaces C

To enter a space in a Name, use a, b, d or c to highlight , and then press OK.

The characters that are available may differ depending on your country.

Inserting symbols C

Press a, b, d or c to select , and press OK to cycle between upper case, lower case and
special characters. Press a, b, d or c to select the symbol you want to choose, and press OK.

If you want to return to the numbers and letters display, press a, b, d or c to select , and press

OK.

Making corrections C

If you entered an incorrect number or letter and want to change it, press a, b, d or c to select

or .
Press OK several times to move the cursor under the incorrect character. Then press a, b, d or c

to select , and press OK. Re-enter the correct letter.

72

NOTE

Specifications D

D

General D

This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/

Printer Type Inkjet

.

Print Head Black:

Color:

Memory Capacity 64 MB

LCD (Liquid Crystal
Display)

Power Source AC 100 to 120 V 50/60 Hz

Power Consumption

1

Measured diagonally.

2

Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.

3

When resolution: standard / document: ISO/IEC 24712 printed pattern.

4

Measured according to IEC 62301 Edition 2.0.

5

Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.

2

1.8 in. (44.9 mm) TFT Color LCD

Copying Mode:

Ready Mode:

Sleep Mode:

Off:

Piezo with 210 nozzles  1

Piezo with 70 nozzles  3

1

Approx. 16 W

Approx. 2.5 W

Approx. 0.7 W

Approx. 0.2 W

3

4

4

45

D

73

Dimension

6.3 in.

(161 mm)

16.1 in.

(410 mm)

14.7 in.

(374 mm)

18.5 in.

(471 mm)

Weight 15.4 lb (7.0 kg)

Noise Level

(Sound Pressure) Operating:

Temperature Operating:

Best Print Quality:

Humidity Operating:

Best Print Quality:

50 dB(A) (Maximum)

50 to 95 F (10 to 35 C)

68 to 91 F (20 to 33 C)

20 to 80% (without condensation)

20 to 80% (without condensation)

Document Size Width: Max. 8.5 in. (215.9 mm)

Length: Max. 11.7 in. (297 mm)

1

Noise depends on printing conditions.

1

74

Specifications

Print media D

Paper Input

Paper Output

Paper Tray D

 Paper Type:

Plain Paper, Inkjet Paper (coated paper),
Glossy Paper

1

and Transparency

 Paper Size3:

Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5,
Monarch), Photo (4"  6")/(10  15 cm), Photo 2L
(5"  7")/(13  18 cm) and Index Card (5"  8")/(127  203 mm)

Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)

Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)

For more details, see Paper weight, thickness and capacity
on page 19.

 Maximum paper tray capacity:

Up to 100 sheets of 20 lb (80 g/m

Up to 50 sheets of 20 lb (80 g/m2) plain paper (face up print delivery to the
output paper tray)

1

12

2

) plain paper

1

For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.

2

Use only transparency paper recommended for inkjet printing.

3

See Paper type and size for each operation on page 19.

D

75

Copy D

Color/Black Yes/Yes

Copy Width

8.26 in. (210 mm)

1

Multiple Copies Stacks/Sorts up to 99 pages

Enlarge/Reduce 25% to 400% (in increments of 1%)

Resolution Prints up to 1200  2400 dpi

1

When copying on Letter size paper.

Scanner D

Color/Black Yes/Yes

TWAIN Compliant Yes

(Windows

(Mac OS X v10.6.8, 10.7.x, 10.8.x)

WIA Compliant Yes

(Windows

ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)

®

XP1/Windows Vista®/Windows®7/Windows®8)

®

XP1/Windows Vista®/Windows®7/Windows®8)

Color Depth 30 bit color Processing (Input)

24 bit color Processing (Output) / 256 levels per color

Gray Scale 10 bit color Processing (Input)

8 bit color Processing (Output) / 256 levels per color

Resolution

Up to 19200  19200 dpi (interpolated)

2

Up to 1200  2400 dpi (optical)

Scanning Width and Length Width: Up to 8.42 in. (213.9 mm)

Length: Up to 11.61 in. (295 mm)

1

Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows®
XP Professional x64 Edition.

2

Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows®XP, Windows Vista®, Windows®7 and
Windows

®

8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility).

76

Specifications

Printer D

Resolution Up to 1200  6000 dpi

Printing Width

Borderless

3

2

8.26 in. [8.5 in. (borderless)1]

Letter, A4, A6, Photo (4"  6")/(10  15 cm), Index Card
(5"  8")/(127  203 mm), Photo 2L
(5"  7")/(13  18 cm)

Print Speed

1

When the Borderless feature is set to On.

2

See Paper type and size for each operation on page 19.

3

When printing on Letter size paper.

4

For detailed specifications visit http://www.brother.com/.

4

Interfaces D

12

USB

Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)

1

Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB

1.1 interface.

2

Third party USB ports are not supported.

Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).

D

77

Network D

NOTE

For more information about the Network specifications, see Software and Network User’s
Guide.

You can connect your machine to a network for Network Printing and Network Scanning1. Also
included is Brother BRAdmin Light

2

Network Management software.

Wireless Network
Security

Wireless Setup
Support Utility

1

See Computer requirements on page 79.

2

(Windows®) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/

SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)

AOSS™ Yes

WPS Yes

.

.

78

Specifications

Computer requirements D

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS

Computer Platform & Operating

System Version

Windows®
Operating

Windows
Home

®

XP

1

System

Windows® XP
Professional

Windows Vista

Windows

Windows® 8

Windows Server

1

®1

® 71

1

®

2003

Windows Server

®

2003 R2

Windows Server

®

2008

Windows Server

®

2008 R2

PC Interface

2

USB

Printing

Scanning

Wireless

802.11b/g/n

Processor For Drivers

32bit (x86)
or 64bit
(x64)

Hard Disk Space to

install

150 MB 1 GB

processor

500 MB 1.3 GB

650 MB

N/A Printing 50 MB N/A

64bit (x64)
processor

For

Applications

(including

Drivers)

D

®

Windows Server
2012

Macintosh
Operating
System

Mac OS X v10.6.8

OS X v10.7.x

Printing

Scanning

OS X v10.8.x

Conditions:

1

For WIA, 1200  1200 resolution. Brother Scanner
Utility enables to enhance up to
19200  19200 dpi.

2

Third party USB ports are not supported.

Intel

®

80 MB 550 MB

Processor

For the latest driver updates, visit us at

(in USA) http://www.brother.com/

(in Canada) http://www.brother.ca/

All trademarks, brand and product names are the
property of their respective companies.

79

Consumable items D

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink
Cartridge

Replacement
Consumables

Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approximately 80% of the
yield of the LC101 replacement cartridges.

<Standard Yield Black> LC101BK
<Standard Yield Yellow> LC101Y
<Standard Yield Cyan> LC101C
<Standard Yield Magenta> LC101M

Black, Yellow, Cyan and Magenta - Approximately 300 pages

1

<High Yield Black> LC103BK
<High Yield Yellow> LC103Y
<High Yield Cyan> LC103C
<High Yield Magenta> LC103M

Black, Yellow, Cyan and Magenta - Approximately 600 pages

1

Approximate cartridge yield is declared in accordance with ISO/IEC 24711

1

For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/

.

What is Innobella™?

Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.

When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.

80

E

Index

A

Accessories and supplies .......................... ii

Apple Macintosh

See Software and Network User’s Guide.

B

Brother

accessories and supplies
Brother numbers
CreativeCenter
Customer Service
FAQs (frequently asked questions)
Notice-Disclaimer
product support
service centers
Solutions Center

......................................i

........................................ 4

.................................... i

................................... iv

........................................ i

........................................ ii

...................................... i

........................ ii

......... i

C

Cleaning

print head

scanner
Consumable items
Control panel overview
ControlCenter

See Software and Network User’s Guide.
Copy

paper size

paper type

using scanner glass

..............................................35

.................................................35

...................................80

..............................6

.............................................23

.............................................23

..............................20

D

Data Remaining
Ink Absorber Full
Ink low
No Ink Cartridge
No Paper Fed
Out of Memory
Paper Jam
Unable to Clean
Unable to Init.
Unable to Print
Unable to Scan
Wrong Paper Size

.................................................. 42

................................... 41

.................................. 42

................................... 42

....................................... 43

..................................... 43

............................................ 44

................................... 44

....................................... 44

..................................... 44

..................................... 44

................................ 44

G

Gray scale ............................................... 76

H

Help

LCD messages
Menu Table

..................................... 60

.......................................... 61

I

Ink cartridges

ink dot counter
replacing

Innobella™

...................................... 32

............................................... 32

.............................................. 80

J

Jams

paper

.................................................... 45

E

Document

loading

..................................................20

E

Envelopes ......................................... 13, 19

Error messages on LCD

Absorber NearFull

B&W Print Only

Cannot Detect

Cannot Print

Cover is Open

.....................................40

.......................................41

..........................................41

.......................................41

..........................40

.................................40

L

LCD (Liquid Crystal Display) ..................... 6

M

Macintosh

See Software and Network User’s Guide.

Maintenance, routine

replacing ink cartridges

........................ 32

81

N

T

Network

Printing

See Software and Network User’s Guide.

Scanning

See Software and Network User’s Guide.

P

Paper ................................................ 17, 75

capacity
loading
loading envelopes
printable area
size
type

Print

difficulties
printable area
resolution
specifications

Printing

See Software and Network User’s Guide.

.................................................19

........................................... 10, 13

.................................13

........................................15

........................................................16

................................................ 16, 19

..............................................53

........................................15

.............................................. 77

........................................77

R

Resolution

copy

......................................................76

print

....................................................... 77

scan

......................................................76

S

Text, entering .......................................... 72

Transparencies
Troubleshooting

error messages on LCD
if you are having difficulty

copying
Network
paper handling
print quality
printing
scanning

software
maintenance messages on LCD
paper jam

............................17, 19, 75

....................... 40

.............................................. 57

............................................. 58

.................................. 56

........................................ 55

.............................................. 53

............................................ 57

............................................. 58

.......... 40

............................................. 45

U

Unscannable area ................................... 21

W

Warranties are in the box

Notice-Disclaimer

Web Services (Scan)
Windows

See Software and Network User’s Guide.

Wireless Network

See Quick Setup Guide and Software and
Network User’s Guide.

World Wide Web

®

...................................iv

............................... 68

.........................................i

Scanning

See Software and Network User’s Guide.

Serial Number

how to find ............... See inside front cover

Step-by-step Settings Tables

82

...................60

Brother International Corporation

200 Crossing Boulevard

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

Dollard-des-Ormeaux, QC, Canada H9B 3H6

P.O. Box 6911

1 rue Hôtel de Ville,

Visit us on the World Wide Web

http://www.brother.com/

This machine is approved for use in the country of purchase only. Local Brother companies or their
dealers will only support machines purchased in their own countries.

www.brotherearth.com