Brother DCP-J140W User Manual

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Page 1

Basic User’s Guide

DCP-J140W

Version 0

UK/IRE/GEN

Page 2

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-J140W

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

Page 3

User’s Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide

Quick Setup Guide

Basic User’s Guide

Advanced User’s Guide

Software User’s Guide

Network Glossary

Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.

Learn the basic Copy and Scan operations and how to replace consumables. See troubleshooting tips.

Learn more advanced operations: Copy, printing reports and performing routine maintenance.

Follow these instructions for Printing, Scanning, Network Scanning, Web Services (Scan), and using the Brother ControlCenter utility.

This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

Printed / In the box

PDF file / CD-ROM

NetworkUser’sGuide

This Guide provides useful information about wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about

printing JPEG and PDF device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

It may differ depending on your country.

Visit us at http://solutions.brother.com/.

PDF printing is not supported on Windows® Phone.

files from your mobile

PDF file / CD-ROM

PDF file / Brother

Solutions Center

Page 4

(Basic User’s Guide)

1 General information 1

Using the documentation ....................................................................................... 1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User’s Guide, Software User’s Guide,

Network User’s Guide, and Network Glossary ...................................................1

Viewing Documentation ...................................................................................1

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 3

Control panel overview ..........................................................................................4

Warning LED indications .................................................................................5

2 Loading paper 6

Loading paper and other print media.....................................................................6

Loading envelopes and postcards...................................................................9

Removing small printouts from the machine .................................................10

Unprintable area ............................................................................................11

Paper settings......................................................................................................12

Paper Type....................................................................................................12

Paper Size.....................................................................................................12

Acceptable paper and other print media..............................................................13

Recommended print media ...........................................................................13

Handling and using print media.....................................................................14

Choosing the right print media.......................................................................15

)................................................................ 3

3 Loading documents 17

How to load documents ....................................................................................... 17

Using the scanner glass ................................................................................17

Unscannable area .........................................................................................18

4 Making copies 19

How to copy ......................................................................................................... 19

Stop copying ..................................................................................................19

Copy settings ....................................................................................................... 19

Paper Options................................................................................................20

5 How to print from a computer 21

Printing a document .............................................................................................21

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6 How to scan to a computer 22

Scanning a document..........................................................................................22

Scanning using the SCAN key.............................................................................22

Scanning using a scanner driver .........................................................................23

Scanning using the ControlCenter.......................................................................23

A Routine maintenance 24

Replacing the ink cartridges ................................................................................24

Cleaning and checking the machine....................................................................27

Cleaning the scanner glass ...........................................................................27

Cleaning the print head .................................................................................27

Checking the print quality .............................................................................. 28

Checking the print alignment ......................................................................... 29

B Troubleshooting 30

Error and Maintenance messages.......................................................................30

Printer jam or paper jam................................................................................34

Troubleshooting ..................................................................................................36

If you are having difficulty with your machine ................................................ 36

Machine Information ............................................................................................ 41

Checking the serial number ........................................................................... 41

Reset functions .............................................................................................. 41

How to reset the machine.............................................................................. 41

C Menu and features 42

On-screen programming ......................................................................................42

Menu keys ...........................................................................................................42

Menu table...........................................................................................................44

D Specifications 51

General................................................................................................................51

Print media........................................................................................................... 53

Copy ....................................................................................................................54

Scanner ...............................................................................................................55

Printer .................................................................................................................. 56

Interfaces ............................................................................................................. 57

Network................................................................................................................ 57

Computer requirements.......................................................................................58

Consumable items ...............................................................................................59

E Index 60

iii

Page 6

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory storage Sleep Mode Auto Power Off LCD display

2 Printing reports

Reports

3 Making copies

Copy settings Copy Options

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

Page 7

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Notes tell you how you should respond to a situation that may arise

or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shocks.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

buttons on the machine’s control panel, or on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

WARNING

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Copy, Printer, Scanner and Network features. When you are ready to learn detailed information about these operations, you can read the

Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary that are on the CD-ROM.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

Important

Important situation which, if not avoided, may result in damage to property or loss of product functionality.

indicates a potentially hazardous

Viewing Documentation 1

Viewing Documentation (Windows

To view the documentation, from the Start menu, select Brother, DCP-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below:

) 1

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

Page 8

Chapter 1

Note

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click

your model name.

b Double-click the Documentation icon.

If the model name screen appears, choose your model name and click next.

c If the language screen appears, double-

click your language folder.

d Double-click top.pdf.

If the country screen appears, choose your country.

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

Viewing Documentation (Macintosh)

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

e After the list of User’s Guides appears,

choose the guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

 Network Scanning

How to find Network setup instructions

Your machine can be connected to a wireless network.

 Basic setup instructions

(uuQuick Setup Guide)

 The wireless access point or router

supports Wi-Fi Protected Setup or AOSS™

(uuQuick Setup Guide)

 More information about network setup

(uuNetwork User’s Guide)

Page 9

General information

Accessing Brother Support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

Accessing Brother Support (Macintosh)

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To access our website

(http://www.brother.com/ Brother Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the top menu, click Back or if

you have finished, click Exit.

), click

)

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Page 10

Chapter 1

100% Normal 01

1 342

678 5

Control panel overview 1

1 Copy keys:

You can temporarily change the copy settings when in copy mode.

 Enlarge/Reduce

Lets you enlarge or reduce copies depending on the ratio you select.

 Copy Quality

Use this key to temporarily change the quality of your copies.

 Number of Copies

Use this key to make multiple copies.

 Copy Options

You can quickly and easily select temporary settings for copying.

2 Menu keys:

 Menu

Lets you access the main menu.

 +a or -b

Press to scroll through the menus and options.

 OK

Lets you select a setting.

3 SCAN

Lets you access Scan mode.

4 Start keys:

 Mono Start

Lets you start making copies in monochrome. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software).

 Colour Start

Lets you start making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scan setting in the ControlCenter software).

You can turn the machine on and off.

If you turn the machine off, it will still periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

6 Stop/Exit

Stops an operation or exits from a menu.

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7 Warning LED

100% Normal 01

General information

Blinks in orange when the LCD displays an error or an important status message.

8 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

Warning LED indications 1

The Warning LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle.

LED DCP

status

Ready The DCP is ready for

Description

use.

Off

Orange

Cover open The cover is open.

Close the cover. (See

Error and Maintenance messages

uu page 30.)

Cannot print

Replace the ink cartridge with a new one. (See Replacing the ink cartridges uu page 24.)

Paper error Put paper in the tray or

clear the paper jam. Check the LCD message. (See Troubleshooting uu page 36.)

Other messages

Check the LCD message. (See Error

and Maintenance messages

uu page 30.)

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Note

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at any one time.

a Pull the paper tray completely out of the

machine.

If the paper support flap (1) is open, close it, and then close the paper support (2).

b Lift the output paper tray cover (1).

c With both hands, gently press and slide

the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

Page 13

Note

When using Legal size paper, press and

Note

Important

Note

hold the universal guide release button (1) as you slide out the front of the paper tray.

Loading paper

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack the machine may feed multiple pages.

Page 14

Chapter 2

Important

f Gently adjust the paper side guides (1)

to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).

DO NOT use the paper support flap for Legal size paper.

g Close the output paper tray cover.

h Slowly push the paper tray completely

into the machine.

Page 15

Loading paper

Important

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh between 80 and

95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use the following types of envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised writing on them).

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of the envelopes or postcards to make them as flat as possible.

If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time.

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Page 16

Chapter 2

b Put envelopes or postcards in the paper

tray with the address side down and the leading edge (top of the envelopes) in first as shown in the illustration. Using both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

c Select Reverse Print (Windows

) or

Reverse Page Orientation (Macintosh) in the printer driver’s dialog box and then adjust the size and margin in your application. uuSoftware User’s Guide: Printing

(Windows

) uuSoftware User’s Guide: Printing (Macintosh)

Removing small printouts from the machine 2

When the machine ejects small paper onto the output paper tray cover you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

Page 17

Loading paper

Note

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing (Macintosh)

Cut Sheet Paper Envelopes

)

Top (1) Left (2) Bottom (3) Right (4)

Cut Sheet 3mm 3mm 3mm 3mm

Envelopes 12 mm 3 mm 24 mm 3 mm

The Borderless print feature is not available for envelopes.

Page 18

Chapter 2

Note

Paper settings 2

Paper Type 2

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu. b Press a or b to choose 2.Copy.

Press OK.

c Press a or b to choose 1.Paper Type.

Press OK.

d Press a or b to choose Plain Paper,

Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency.

Press OK.

Paper Size 2

You can use the following sizes of paper for printing copies: A4, A5, Letter, Legal and 10  15 cm. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time.

a Press Menu. b Press a or b to choose 2.Copy.

Press OK.

c Press a or b to choose 2.Paper Size.

Press OK.

d Press a or b to choose the paper size

you are using, A4, A5, 10x15cm, Letter or Legal.

Press OK.

e Press Stop/Exit.

The machine ejects paper with the printed surfaces face up onto the paper tray at the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

e Press Stop/Exit.

Page 19

Loading paper

Acceptable paper and other print media

The print quality can be affected by the type of paper you use in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the correct print media in the “Basic” tab of the printer driver or in the Paper Type setting of the machine’s menu. (See Paper Type uu page 12.)

Recommended print media 2

To get the best print quality, we suggest using Brother paper. (See the table below.)

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

We recommend using “3M Transparency Film” when you print on transparencies.

Brother paper

Paper Type Item

A4 Plain BP60PA

A4 Glossy Photo BP71GA4

A4 Inkjet (Matte) BP60MA

10  15 cm Glossy Photo

BP71GP

 When you print on Brother Photo paper,

load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 When you print on transparencies, load

one extra sheet in the paper tray.

 When using transparencies or photo

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Page 20

Chapter 2

Important

Handling and using print media 2

 Store paper in its original packaging and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of

photo paper. Load photo paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

 You can only print on both sides of the

paper with PC printing.

Paper capacity of the output paper tray cover

Up to 50 sheets of 80 g/m2 A4 paper.

 Transparencies and photo paper must be

picked up from the output paper tray cover one page at a time to avoid smudging.

uuSoftware User’s Guide: Printing

(Windows

). uuSoftware User’s Guide: Printing (Macintosh)

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm or greater curl may cause jams

to occur.

• Extremely shiny or highly textured paper

• Paper that cannot be arranged

• Short grain paper

uniformly when stacked

Page 21

Loading paper

Choosing the right print media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Copy Printer

Cut Sheet A4 210  297 mm (8.3  11.7 in.) Yes Yes

Letter 215.9  279.4 mm (8 1/2  11 in.) Yes Yes

Legal 215.9  355.6 mm (8 1/2  14 in.) Yes Yes

Executive 184  267 mm (7 1/4  10 1/2 in.) – Yes

JIS B5 182  257 mm (7.2  10.1 in.) – User

Defined

A5 148  210 mm (5.8  8.3 in.) Yes Yes

A6 105  148 mm (4.1  5.8 in.) – Yes

Cards Photo 10  15 cm (4  6 in.) Yes Yes

Photo 2L 13  18 cm (5  7 in.) – Yes

Index Card 127  203 mm (5  8 in.) – Yes

Postcard 1 100  148 mm (3.9  5.8 in.) – User

Defined

Postcard 2 (Double)

Envelopes C5 Envelope 162  229 mm (6.4  9 in.) – Yes

148  200 mm (5.8  7.9 in.) – User

Defined

DL Envelope 110  220 mm (4.3  8.7 in.) – Yes

COM-10 105  241 mm (4 1/8  9 1/2 in.) – Yes

Monarch 98  191 mm (3 7/8  7 1/2 in.) – Yes

Y4 Envelope 105  235 mm (4.1  9.3 in.) – User

Defined

Transparencies A4 210  297 mm (8.3  11.7 in.) Yes Yes

Letter 215.9  279.4 mm (8 1/2  11 in.) Yes Yes

Legal

A5 148  210 mm (5.8  8.3 in.) Yes Yes

215.9  355.6 mm (8 1/2  14 in.) Yes Yes

Page 22

Chapter 2

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet Plain Paper

64 to 120 g/m

0.08 to 0.15 mm

100

Inkjet Paper

Glossy Paper

Cards Photo Card

Index Card

Postcard

Envelopes

64 to 200 g/m

Up to 220 g/m

Up to 120 g/m

Up to 200 g/m

80 to 95 g/m

0.08 to 0.25 mm 20

Up to 0.25 mm

Up to 0.15 mm 30

Up to 0.25 mm 30

Up to 0.52 mm 10

Transparencies – – 10

Up to 100 sheets of 80 g/m2paper.

BP71 (260 g/m2) paper is especially designed for Brother inkjet machines.

Page 23

Important

Loading documents 3

How to load documents

You can make copies and scan from the scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or scan pages of a book or one page at a time.

Document Sizes Supported 3

Length: Up to 297 mm

Width: Up to 215.9 mm

Weight: Up to 2 kg

How to load documents 3

a Lift the document cover. b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

c Close the document cover.

If you are scanning a book or thick document, DO NOT slam the cover down or press on it.

Page 24

Chapter 3

Unscannable area 3

The scannable area depends on the settings in the application you are using. The figures below show the unscannable areas.

Usage Document

Size

Copy All paper

Scan

sizes

Top (1)

Bottom (3)

3 mm 3 mm

Left (2)

Right (4)

Page 25

Note

Making copies 4

How to copy 4

The following steps show the basic copy operation.

a Load your document face down on the

scanner glass. (See How to load documents uu page 17.)

b If you want more than one copy, press

Number of Copies repeatedly until the number of copies you want appears (up to 99). Or press a or b to change the number of copies.

c Press Mono Start or Colour Start.

Stop copying 4

Copy settings 4

When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys. You can use different combinations of settings.

The machine returns to its default settings 1 minute after it finishes copying.

You can save some of the copy settings you use most often by setting them as the default. You can find instructions on how to do this in the section for each feature.

To stop copying, press Stop/Exit.

(Basic User’s Guide)

For details about changing the following copy settings uupage 20.

 Paper Type

 Paper Size

(Advanced User’s Guide)

For details about changing the following copy settings uuAdvanced User’s Guide: Making copies

 Enlarge/Reduce

 Quality

 Density

 Page Layout

 2in1(ID)

Page 26

Chapter 4

Note

Paper Options 4

Paper Type 4

If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality.

Press

and then a or b to choose Paper Type

Plain Paper

Inkjet Paper

Brother BP71

Brother BP61

Other Glossy

Transparency

a Load your document. b Enter the number of copies you want. c Press Copy Options and a or b to

choose Paper Type. Press OK.

d Press a or b to choose the type of paper

you are using. Press OK.

Paper Size 4

If you are copying on paper other than A4 size, you will need to change the Paper Size setting. You can copy only on A4, A5, Photo 10  15 cm, Letter or Legal paper.

Press

and then a or b to choose Paper Size

10x15cm

Letter

Legal

a Load your document. b Enter the number of copies you want. c Press Copy Options and a or b to

choose Paper Size. Press OK.

d Press a or b to choose the size of paper

you are using. Press OK.

e Press Mono Start or Colour Start.

To change the default setting, see Paper Type uu page 12.

To change the default setting, see Paper Size uu page 12.

Page 27

How to print from a computer 5

Printing a document 5

The machine can receive and print data from your computer. To print from a computer, you must install the printer driver.

uuSoftware User’s Guide: Printing

(Windows uuSoftware User’s Guide: Printing (Macintosh)

)

a Install the Brother printer driver from the

CD-ROM. (uuQuick Setup Guide)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties or Preferences, depending on the

application you are using.

d Choose the settings you want to change

in the Properties dialog box. Commonly used settings include:

 Media Type

 Print Quality

 Paper Size

 Orientation

 Colour/Greyscale

 Scaling

e Click OK. f Click Print to begin printing.

Page 28

How to scan to a computer 6

Scanning a document 6

There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer.

a To use the machine as a scanner, you

must install a scanner driver. If the machine is on a Network, configure it with a TCP/IP address.

 Install the scanner drivers from the

CD-ROM. (uuQuick Setup Guide)

 Configure the machine with a TCP/IP

address if network scanning does not work. (uuSoftware User’s Guide:

Configuring Network Scanning for

Windows scanning for Macintosh)

b Load your document. (See How to load

documents uu page 17.)

c Do one of the following:

 To scan using the SCAN key on the

machine, go to Scanning using the SCAN key.

 To scan using a scanner driver at

your computer, go to Scanning using a scanner driver.

and Configuring network

Scanning using the SCAN key

For more information

uuSoftware User’s Guide: Using the Scan key

a Press (SCAN).

b Press a or b to choose the available

scan modes as follows. Press OK.

 Scan to E-mail

 Scan to Image

 Scan to File

 Web Service

(Web Services Scan)

(Windows® only) (uuSoftware User’s Guide: Using Web

Services for scanning on your network

(Windows Vista

Windows

7))

c (For network users)

Press a or b to choose the computer you want to send the data to. Press OK.

SP2 or later and

d Press Mono Start or Colour Start to

begin scanning.

Page 29

How to scan to a computer

Note

Scanning using a scanner driver

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Windows

uuSoftware User’s Guide: Scanning a

document using the WIA driver (Windows

uuSoftware User’s Guide: Scanning a document using the TWAIN driver

(Macintosh)

uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X

10.6.x, 10.7.x)

The names of the buttons or menus shown on the screen may vary depending on the application you are using.

)

Scanning using the

)

ControlCenter

uuSoftware User’s Guide: ControlCenter4

(Windows

uuSoftware User’s Guide: ControlCenter2 (Macintosh)

)

a Start a scanning application and click

the button to open the scan settings window.

b Adjust the settings such as Resolution,

Brightness and Scan Type in the Scanner Setup dialog box.

c Click Start or Scan to begin scanning.

Page 30

CAUTION

Important

Routine maintenance A

Replacing the ink cartridges

Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message on the LCD.

The LCD will show which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you to replace an ink cartridge, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.

If ink gets in your eyes, wash it out with water at once and call a doctor if you are concerned.

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges. Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine, any repairs required as a result may not be covered by the warranty.

a Open the ink cartridge cover.

If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.

Page 31

Routine maintenance

b Press the lock release lever as shown to

release the cartridge indicated on the LCD. Remove the cartridge from the machine.

d Turn the green knob on the protective

yellow cap clockwise until it clicks to release the vacuum seal, then remove the cap (1).

c Open the new ink cartridge bag for the

colour indicated on the LCD, and then take out the ink cartridge.

e Each colour has its own correct position.

Insert the ink cartridge in the direction of the arrow on the label.

Page 32

f Gently push the ink cartridge in until it

Note

Important

clicks, and then close the ink cartridge cover.

g The machine will automatically reset the

ink dot counter.

• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

• DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

• If ink gets on your skin or clothing immediately wash it off with soap or detergent.

• If you mix the colours by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.

• Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

• If you replaced an ink cartridge, for example Black, the LCD may ask you to verify that it was a brand new one (Did You Change Blck?). For each new cartridge you installed, press a (Yes) to reset the ink dot counter for that colour. If the ink cartridge you installed is not a brand new one, be sure to press b (No).

• If the LCD shows No Cartridge or Cannot Detect after you install the ink cartridges, check that the ink cartridges are brand new Brother Original and that they are installed correctly.

• DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

Page 33

Routine maintenance

Note

Important

Note

Cleaning and checking the machine

Cleaning the scanner glass A

a Unplug the machine from the electrical

socket.

b Lift the document cover (1). Clean the

scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

Cleaning the print head A

To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem.

Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once.

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

In addition to cleaning the scanner glass with a non-flammable glass cleaner, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt.

a Press Menu. b Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 2.Cleaning.

Press OK.

d Press a or b to choose Black, Color or

All.

Press OK. The machine cleans the print head. When cleaning is finished, the machine will go back to the Ready mode automatically.

If you clean the print head at least five times and the print has not improved, try installing a new Brother Original Innobella™ ink cartridge for each problem colour. Try cleaning the print head again up to five more times. If the print has not improved call your Brother customer service or your local Brother dealer.

Page 34

Checking the print quality A

Important

If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

i The LCD asks you if the print quality is

OK for black and three colours.

Black OK?

a Yes b No

Press a (Yes) or b (No).

a Press Menu. b Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 1.Test Print.

Press OK.

d Press a or b to choose

Print Quality. Press OK.

e Press Colour Start.

The machine begins printing the Print Quality Check Sheet.

f Check the quality of the four colour

blocks on the sheet.

g The LCD asks you if the quality of the

four colours are OK.

Is Quality OK?

a Yes b No

h Do one of the following:

 If all lines are clear and visible, press

a to choose Yes, and go to step l.

 If you can see missing short lines as

shown below, press b to choose No.

OK Poor

j The LCD asks you if you want to start

cleaning.

Start Cleaning?

a Yes b No

Press a (Yes). The machine starts cleaning the print head.

k After cleaning is finished, press

Colour Start. The machine starts printing the Print Quality Check Sheet again. Repeat the procedure from step f.

l Press Stop/Exit.

If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother customer service or your local Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

Page 35

Routine maintenance

Note

e Press Mono Start or Colour Start.

The machine starts printing the

Alignment Check Sheet.

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

Checking the print alignment A

You may need to adjust the print alignment after transporting the machine, if your printed text becomes blurred or images become faded.

a Press Menu.

Press a or b to choose 1.Ink.

Press OK.

c Press a or b to choose 1.Test Print.

Press OK.

d Press a or b to choose Alignment.

Press OK.

f For the “A” pattern, press a or b to

choose the number of the test print that has the least visible vertical stripes (1-9). Press OK.

g For the “B” pattern, press a or b to

choose the number of the test print that has the least visible vertical stripes (1-9). Press OK.

h For the “C” pattern, press a or b to

choose the number of the test print that has the least visible vertical stripes (1-9). Press OK.

i For the “D” pattern, press a or b to

choose the number of the test print that has the least visible vertical stripes (1-9). Press OK.

j Press Stop/Exit.

Page 36

Troubleshooting B

Note

Error and Maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below.

You can correct most errors and routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Error Message Cause Action

B&W Print Only

Replace XX Ink

Cannot Detect You installed a new ink cartridge too

One or more of the colour ink cartridges have reached the end of their life.

You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print.

While this message appears on the LCD, each operation works in the following way:

 Printing

If you choose Greyscale in the Advanced tab of the printer driver

you can use the machine as a monochrome printer.

 Copying

If the paper type is set to Plain Paper or Inkjet Paper you can make copies in monochrome.

quickly and the machine did not detect it.

An ink cartridge is not installed correctly.

Replace the ink cartridges. (See Replacing the ink cartridges uu page 24.)

The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases:

• If you unplug the machine or take

• If the paper type is set to anything

• (Windows

Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges uu page 24.)

out the ink cartridge.

except Plain Paper or Inkjet Paper.

) If you check

Slow Drying Paper in the Basic tab of the printer driver.

(Macintosh) If you check

Slow Drying Paper in the Print Settings of the printer driver.

If you are using non Brother Original ink the machine may not detect the ink cartridge.

Replace the cartridge with a Brother Original ink cartridge. If the error message remains, contact your Brother customer service or your local Brother dealer.

Page 37

Error Message Cause Action

Troubleshooting

Cannot Print

Replace XX Ink

Clean Unable XX

Init Unable XX

Print Unable XX

Scan Unable XX

Close Ink Cover The ink cartridge cover is not

Cover is Open The scanner cover is not completely

Data Remaining Print data is left in the machine's

High Temperature The print head is too warm. Allow the machine to cool down.

One or more of the ink cartridges have reached the end of their life. The machine will stop all print operations.

The machine has a mechanical problem.

—OR—

A foreign object such as a paper clip or ripped paper is in the machine.

completely closed.

closed.

memory.

Replace the ink cartridges. (See Replacing the ink cartridges uu page 24.)

Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes and reconnect it.

Firmly close the ink cartridge cover until it clicks.

Lift the scanner cover and then close it again.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Page 38

Note

Error Message Cause Action

Ink Box Full The ink absorber box or flushing box is

full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations. The number of times a machine purges and flushes for cleaning varies depending on different situations. For example, frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans upon power up. The use of non-Brother ink may cause frequent cleanings because non-Brother ink could cause poor print quality which is resolved by cleaning. The more cleaning the machine requires the faster these boxes will fill up.

The ink absorber box or flushing box will need to be replaced. Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced.

Other reasons for cleaning are:

1 The machine automatically cleans

itself after clearing a printer jam.

2 The machine automatically cleans

itself after sitting idle for more than 45 days (infrequent use).

3 The machine automatically cleans

itself after the ink cartridges have been replaced 12 times.

Repairs resulting from the use of non-Brother supplies may not be covered under the stated product warranty.

InkBox NearFull The ink absorber box or flushing box is

nearly full.

Ink Low XXXXXXX One or more of the ink cartridges are

near the end of their life.

Call your Brother customer service or your local Brother dealer.

Order a new ink cartridge. You can continue printing until the LCD shows

Cannot Print. (See Replacing the ink cartridges uu page 24.)

Low Temperature The print head is too cold. Allow the machine to warm up.

No Cartridge An ink cartridge is not installed

correctly.

Take out the new ink cartridge and reinstall it slowly until it clicks. (See Replacing the ink cartridges uu page 24.)

Page 39

Error Message Cause Action

Troubleshooting

No Paper Fed The machine is out of paper or paper

is not correctly loaded in the paper tray.

The paper is jammed in the machine. Remove the jammed paper by

Paper dust has accumulated on the surface of the paper pick-up rollers.

The Jam Clear Cover is not closed correctly.

Out of Memory The machine's memory is full. If a copy operation is in process

Do one of the following:

 Refill the paper in the paper tray,

and then press Mono Start or Colour Start.

 Remove and reload the paper,

then press Mono Start or Colour Start. (See Loading paper

and other print media uu page 6.)

following the steps in Printer jam or paper jam uu page 34.

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Check the Jam Clear Cover is closed evenly at both ends. (See Printer jam or paper jam uu page 34.)

Press Stop/Exit and wait until the other operations that are in progress finish, and then try again.

Paper Jam The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or paper jam uu page 34.

Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

Wrong Paper Size The Paper Size setting does not

match the size of paper in the tray. Or, you did not set the paper guides in the tray to the indicators for the paper size you are using.

1 Check that the paper size you

choose matches the size of paper in the tray. (See Paper Size uu page 12.)

2 Make sure you loaded the paper in

a Portrait position, by setting the paper guides at the indicators for your paper size. (See Loading paper and other print media uu page 6.)

3 After you have checked the paper

size and the paper position, press

Mono Start or Colour Start.

Page 40

Printer jam or paper jam B

Take out the jammed paper depending on where it is jammed in the machine.

a Unplug the machine from the electrical

socket.

b Open the Jam Clear Cover (1) at the

back of the machine. Pull the jammed paper out of the machine.

c Close the Jam Clear Cover.

Make sure the cover is closed correctly.

d If the paper support flap is open, close it,

and then close the paper support. Pull the paper tray completely out of the machine.

e Pull out the jammed paper (1).

Page 41

Troubleshooting

Important

f Using both hands, grasp the plastic tabs

on both sides of the machine and lift the scanner cover (1) until it locks securely in the open position.

Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3).

• If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

g Lift the scanner cover to release the

lock (1). Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

h Push the paper tray firmly back into the

machine.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).

• If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the centre. Then unplug the machine from the power source and take out the paper.

DO NOT use the paper support flap for Legal size paper.

j Re-connect the power cord.

• If ink gets onto your skin, immediately wash with soap and plenty of water.

Page 42

Troubleshooting B

If you think there is a problem with your machine, check the chart and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/

If you are having difficulty with your machine B

Printing

Difficulty Suggestions

No printout. Check the interface cable or wireless connection on both the machine and your

computer. (uuQuick Setup Guide)

Check that the machine is plugged in and press to turn the machine on.

One or more ink cartridges have reached the end of their life. (See Replacing the ink cartridges uu page 24.)

Check to see if the LCD is showing an error message. (See Error and Maintenance messages uu page 30.)

If the LCD shows Cannot Print or Replace XX Ink, see Replacing the ink cartridges uu page 24.

Check that the correct printer driver has been installed and chosen.

(Windows

only) Make sure that the machine is online.

Click /Devices and Printers. Right-click Brother DCP-XXXXX (where

XXXXX is your model name) and choose Seewhat’sprinting. Click Printer and make sure that Use Printer Offline is unchecked.

XP)

)

(Windows Vista

Click /Control Panel/Hardware and Sound/Printers. Right-click

Brother DCP-XXXXX (where XXXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

(Windows Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. Right-click Brother DCP-XXXXX (where XXXXX is your model name). If the printer is offline, it will show Use Printer Online. Select this option to enable the printer.

Page 43

Printing (continued)

Difficulty Suggestions

No printout.

(Continued)

The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can be found in the following way:

(Windows

Click /Devices and Printers/Printers and Faxes.

(Windows Vista

Click /Control Panel/Hardware and Sound/Printers.

Troubleshooting

)

(Windows Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.

(Mac OS X 10.7.x) Click System Preferences/Print & Scan.

(Mac OS X 10.5.8, 10.6.x) Click System Preferences/Print & Fax.

Poor print quality. Check the print quality. (See Checking the print quality uu page 28.)

Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. See Paper Type uu page 12.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing (Macintosh)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Brother

 The ink cartridge has been in your machine for over six months.

 The ink cartridge may not have been stored correctly before use.

Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.

Try using the recommended types of paper. (See Acceptable paper and other print media uu page 13.)

The recommended environment for your machine is between 20 C to 33 C.

White horizontal lines appear in text or graphics.

The machine prints blank pages. Clean the print head. (See Cleaning the print head uu page 27.)

Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment uu page 29.)

Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side

Clean the print head. (See Cleaning the print head uu page 27.)

Make sure you are using Brother Original Innobella™ ink.

Try using the recommended types of paper. (See Acceptable paper and other print media uu page 13.)

Make sure you are using Brother Original Innobella™ ink.

guides are adjusted correctly. (See Loading paper and other print media uu page 6.)

Make sure the Jam Clear Cover is closed correctly.

XP)

)

Original cartridges stay usable for up to two years if kept in their original packaging.)

Page 44

Printing (continued)

Difficulty Suggestions

Smudge or stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled.

Make sure the paper is not too thick or curled. (See Acceptable paper and other print media uu page 13.)

Make sure you are using the recommended types of paper. (See Acceptable paper and other print media uu page 13.) Don't handle the paper until the ink is dry.

Make sure you are using Brother Original Innobella™ ink.

If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver.

Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide: Cleaning the machine’s printer platen)

Make sure you are using Brother Original Innobella™ ink.

Make sure you are using the paper support flap. (See Loading paper and other print media uu page 6.)

(Windows Check Reverse Order in the Basic tab of the printer driver.

(Windows In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-Directional Printing.

only)

)

(Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing.

Make sure you are using Brother Original Innobella™ ink.

Cannot perform “Page Layout” printing.

Check that the paper size setting in the application and in the printer driver are the same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer

driver Advanced tab (Windows

Colour Settings (Windows

) or Color Settings (Macintosh). Click

) or Advanced Color Settings (Macintosh) and

make sure you uncheck Color Enhancement.

Turn the borderless feature off. Borderless printing is slower than normal printing.

uuSoftware User’s Guide: Printing (Windows

)

uuSoftware User’s Guide: Printing (Macintosh)

Colour Enhancement is not working correctly.

If the image data is not full colour in your application (such as 256 colour), Colour Enhancement will not work. Use at least 24 bit colour data with the Colour Enhancement feature.

Photo paper does not feed correctly.

When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

Page 45

Troubleshooting

Printing (continued)

Difficulty Suggestions

Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

other print media uu page 6.)

Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray. (See step e in Loading paper and other print media uu page 6.)

Make sure you do not push the paper in too far. (See step e in Loading paper and other print media uu page 6.)

Make sure the paper support is pulled out until it clicks and the paper support flap is unfolded. (See step i in Loading paper and other print media uu page 6.)

Make sure the Jam Clear Cover is closed correctly. (See step c in Printer jam or paper jam uu page 34.)

Make sure the Base Pad in the paper tray is not dirty. (uuAdvanced User’s Guide: Cleaning the paper pick-up rollers)

There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend

the paper tray when you load A5 or smaller size paper. (See Printer jam or paper jam uu page 34.)

Printed pages are not stacked neatly.

Machine does not print from

Adobe

Ink is smudged or running when using glossy photo paper.

Illustrator®.

Make sure you are using the paper support flap. (See Loading paper and other print media uu page 6.)

Try to reduce the print resolution.

uuSoftware User’s Guide: Printing (Windows®) uuSoftware User’s Guide: Printing (Macintosh)

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Paper Type uu page 12.)

If you use glossy photo paper, make sure that the paper type setting is correct.

Copying Difficulties

Difficulty Suggestions

Fit to Page does not work correctly. Make sure your source document is not skewed.

Reposition the document and try again.

Scanning Difficulties

Difficulty Suggestions

TWAIN or WIA errors appear when

starting to scan. (Windows

TWAIN or ICA errors appear when starting to scan. (Macintosh)

)

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application.

Make sure the Brother TWAIN driver is chosen as the primary source.

Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA Scanner Driver. uuSoftware User’s Guide: Scanning a document using the ICA

driver (Mac OS X 10.6.x, 10.7.x)

Page 46

Software Difficulties

Difficulty Suggestions

Cannot install software or print.

“Device Busy” Make sure the machine is not showing an error message on the LCD.

Cannot print images from

FaceFilter Studio. (Windows

)

(Windows Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

To use FaceFilter Studio, you must install the FaceFilter Studio application from the CD-ROM supplied with your machine. (uuQuick Setup Guide)

Also, before you start FaceFilter Studio for the first time, you must make sure your Brother machine is turned on and connected to your computer. This will allow you to access all the functions of FaceFilter Studio.

only)

Network Difficulties

Difficulty Suggestions

Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.

Print a Network Configuration Report (uuAdvanced User’s Guide: Reports) and check the current Network settings printed in this list.

If you are using a wireless connection or are having Network problems uuNetwork User’s Guide: Troubleshooting

The network scanning feature does not work.

It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below:

In Name: Enter any description, for example Brother NetScan.

In Port number: Enter 54925.

In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

(Macintosh)

Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list in ControlCenter2.

The Brother software cannot be installed.

Cannot connect to wireless network.

Reset the network settings. Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or

(Windows

Allow network access to the following programs if your security software displays an alert message during MFL-Pro Suite installation.

(Macintosh)

If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.

Investigate the problem using the WLAN Report. Press Menu, and then press a or b to choose 4.Print Reports. Press OK. Press a or b to choose 3.WLAN Report, and then press OK. (uuNetwork User’s Guide)

b to choose 0.Network Reset, and then press OK. (uuNetwork User’s Guide)

)

Page 47

Troubleshooting

Machine Information B

Checking the serial number B

You can see the machine’s serial number on the LCD.

a Press Menu. b Press a or b to choose

5.Machine Info. Press OK.

c Press a or b to choose 1.Serial No.

Press OK. Your machine’s serial number will appear on the LCD.

d Press Stop/Exit.

Reset functions B

How to reset the machine B

a Press Menu. b Press a or b to choose

0.Initial Setup. Press OK.

c Press a or b to choose 4.Reset.

Press OK.

d Press a or b to choose the type of reset,

1.Network or 2.All Settings. Press OK.

e Press a to choose a Reset. f Press a to confirm.

The following reset functions are available:

1 Network

You can reset the print server back to its factory defaults, such as the password and IP address information.

2 All Settings

You can restore all settings to the factory defaults.

Brother strongly recommends performing this procedure before handing over or disposing of the machine.

Page 48

Menu and features C

On-screen programming

Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer.

Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

Menu keys C

Access the menu.

Scroll through the current menu level.

Go to the next menu level.

Accept an option.

Exit the menu or stop the current operation.

Page 49

To access the menu mode:

a Press Menu. b Choose an option.

You can scroll more quickly through each menu level by pressing a or b for the direction you want.

1.Ink

2.Copy

3.Network

4.Print Reports

5.Machine Info.

0.Initial Setup

Menu and features

c Press OK when that option appears on

the LCD. The LCD will then show the next menu level.

d Press a or b to scroll to choose the

setting you want to change. Press OK.

e Press a or b to choose the option you

want. Press OK. The LCD will show Accepted.

f Press Stop/Exit.

Page 50

Menu table C

The menu table will help you understand the menu selections and options that are found in the machine's programs. The default settings are shown in Bold with an asterisk.

Menu ( ) C

Level1 Level2 Level3 Options Descriptions Page

1.Ink 1.Test Print — Print Quality

Alignment

2.Cleaning — Black

Color

All

3.Ink Volume — — Lets you check the

2.Copy 1.Paper Type — Plain Paper*

Inkjet Paper

Brother BP71

Brother BP61

Lets you check the print quality or alignment.

Lets you clean the print head.

available ink volume.

Sets the type of paper in the paper tray.

28, 29

See .

Other Glossy

Transparency

2.Paper Size — A4*

10x15cm

Letter

Legal

3.Quality — Best

Normal*

Fast

4.Density — -nn nno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Advanced User’s Guide

The factory settings are shown in Bold with an asterisk.

Sets the size of the paper in the paper tray.

Chooses the copy resolution for your type of document.

Adjusts the density of copies.

See .

Page 51

Menu and features

Network menu C

Level1 Level2 Level3 Options Descriptions Page

3.Network 1.TCP/I P 1.BOOT Method Auto*

Static

RARP

BOOTP

DHCP

2.IP Address [000-255].

[000-255].

[000-255]

3.Subnet Mask [000-255].

[000-255].

Chooses the BOOT method that best suits your needs.

Enter the IP address.

Enter the Subnet mask.

See .

Setup Wizard

[000-255]

4.Gateway [000-255].

[000-255].

[000-255]

5.Node Name

6.WINS Config Auto*

7.WINS Server (Primary)

8.DNS Server (Primary)

9.APIPA On*

— — You can manually

BRWXXXXXXXXXXXX

Static

000.000.000.000

(Secondary)

000.000.000.000

(Secondary)

000.000.000.000

Off

Enter the Gateway address.

Lets you check the Node name.

Chooses the WINS configuration mode.

Specifies the IP address of the primary or secondary WINS server.

Specifies the IP address of the primary or secondary DNS server.

Automatically allocates the IP address from the link-local address range.

configure your print server for a wireless network.

NetworkUser’sGuide

The factory settings are shown in Bold with an asterisk.

Page 52

Level1 Level2 Level3 Options Descriptions Page

3.Network

(Continued)

3.WPS/AOSS — — You can easily configure your wireless network settings using the onebutton push method.

WPS w/PIN Code

5.WLAN Status 1.Status Active(11b)

6.MAC Address — — You can see your

7.WLAN Enable — On

Network Reset

— — You can easily configure

your wireless network settings using WPS with a PIN code.

You can see the current

Active(11g)

Active(11n)

AOSS Active

Connection Fail

2.Signal — You can see the current

3.SSID — You can see the current

4.Comm. Mode — You can see the current

Off*

— — Restore all network

wireless network status.

wireless network signal strength.

SSID.

Communication Mode.

machine’s MAC address from the control panel.

Lets you use the wireless network connection.

settings to the factory default.

See .

Network User’s Guide

The factory settings are shown in Bold with an asterisk.

Page 53

Menu and features

Menu (continued) C

Level1 Level2 Level3 Options Descriptions Page

Print Reports

Machine Info.

Initial Setup

User Settings

Network Config

3.WLAN Report ——

1.Serial No. — — Lets you check the serial

1.Date&Time — — Sets the date and time in

LCD Contrast

3.Sleep Mode — 1Min

— — Prints these lists and

——

— Light

Dark*

2 Mins

3 Mins

5 Mins*

reports.

number of your machine.

your machine.

Adjusts the contrast of the LCD.

You can choose how long the machine will remain idle before it goes into Sleep mode.

See .

10 Mins

30 Mins

60 Mins

4.Reset 1.Network — Resets the print server back to the factory defaults, such as the password and IP address information.

5.Auto Power

Off

Local Language

Advanced User’s Guide

— Off

— (Choose the

All Settings

— Resets all the machine’s

settings back to the factory default.

When this feature is set to

On*

language you want to use)

On the machine will turn itself off one hour after entering Sleep Mode. When set to Off, the machine will not power off automatically.

Allows you to change the LCD language for your country.

See .

Quick Setup Guide

The factory settings are shown in Bold with an asterisk.

Page 54

Copy Quality ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

———Best

Normal*

Fast

Advanced User’s Guide

The factory settings are shown in Bold with an asterisk.

Choose the Copy resolution.

See .

Enlarge/Reduce ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

———Fit to Page

Custom(25-400%)

198% 10x15cm

You can choose the enlargement and reduction ratio.

See .

186%10x15cm

141% A5iA4

100%*

97% LTRiA4

93% A4iLTR

83%

69% A4iA5

47% A4i10x15cm

Advanced User’s Guide

The factory settings are shown in Bold with an asterisk.

LTR

Page 55

Menu and features

Copy Options ( ) (Temporary settings) C

Level1 Level2 Level3 Options Descriptions Page

Paper Type ——Plain Paper*

Inkjet Paper

Brother BP71

Brother BP61

Other Glossy

Transparency

Paper Size ——A4*

10x15cm

Letter

Legal

Density ——-nnnno+

-nnnon+

Choose the paper type. 20

Choose the paper. 20

Adjusts the density.

See .

-nnonn+*

-nonnn+

-onnnn+

Page Layout ——Off(1in1)*

2in1(P)

2in1(L)

2in1(ID)

4in1(P)

4in1(L)

Poster(3x3)

Advanced User’s Guide

The factory settings are shown in Bold with an asterisk.

You can make N in 1 or Poster copies.

Page 56

SCAN ( ) C

Level1 Level2 Level3 Options Descriptions Page

Scan to E-mail

Scan to Image — — — You can scan a colour

Scan to File — — — You can scan a

Web Service

(Appears when you install a Web Services Scanner, which is displayed in your computer’s

Windows Explorer.)

— — — You can scan a

monochrome or a colour document into your E-mail application.

picture into your graphics application.

monochrome or a colour document into your computer.

Scan — — You can scan data by

Scan for E-mail

Scan for Fax ——

Scan for Print

——

using the Web Services protocol.

See .

Software User’s Guide

The factory settings are shown in Bold with an asterisk.

Page 57

Note

Specifications D

General D

This chapter provides a summary of the machine’s specifications. For additional specifications visit http://www.brother.com/

Printer Type Inkjet

for details.

Print Head Mono:

Colour:

Memory Capacity 32 MB

LCD (Liquid Crystal Display)

Power Source AC 220 to 240V 50/60Hz

Power Consumption

Measured when the machine is connected to the USB interface.

When resolution: standard / document: ISO/IEC 24712 printed pattern.

16 characters  1 line

Copying Mode:

Ready Mode: Approx. 3.5 W

Sleep Mode: Approx. 1.5 W

Off: Approx. 0.45 W

Piezo with 94 nozzles  1

Piezo with 94 nozzles  3

Approx. 17 W

Page 58

Dimensions

360 mm

450 mm

368 mm

390 mm

150 mm

Weight 6.8 kg

Noise Operating:

Noise per ISO9296 Copying:

Ready: L

Temperature Operating:

Best Print Quality:

Humidity Operating:

Best Print Quality:

LPAm = 50 dB or less

LWAd = 6.40 B(A)2 (Mono)

WAd = 5.73 B(A) (Colour)

WAd = 2.99 B(A) (Mono/Colour)

10 to 35 C

20 to 33 C

20 to 80% (without condensation)

Document Size Scanner Glass Width: Max. 215.9 mm

Scanner Glass Length: Max. 297 mm

Noise depends on printing conditions.

Office equipment with LWAd>6.30 B(A) is not suitable for use in room where people do primarily intellectual work. Such equipment should be placed in separate rooms because of the noise emission.

Page 59

Specifications

Print media D

Paper Input Paper Tray

 Paper type:

Plain paper, inkjet paper (coated paper),

glossy paper

and transparency

 Paper size:

A4, Executive, Letter, Legal, A5, A6, Envelopes (commercial No.10, DL, C5, Monarch), Photo 10  15 cm, Photo 2L 13  18 cm and

Index Card 127  203 mm

Width: 98 mm - 215.9 mm

Length: 148 mm - 355.6 mm

For more details, see Paper weight, thickness and capacity uu page 16.

 Maximum paper tray capacity:

Approx. 100 sheets of 80 g/m

plain paper

Paper Output Up to 50 sheets of A4 plain paper (face up print delivery to the output

paper tray)

For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging.

Use only transparencies recommended for inkjet printing.

See Paper type and size for each operation uu page 15.

Page 60

Copy D

Colour/Monochrome Yes/Yes

Copy Width

204 mm

Multiple Copies Stacks up to 99 pages

Enlarge/Reduce 25% to 400% (in increments of 1%)

Resolution (Monochrome)

 Prints up to 1200  1200 dpi

(Colour)

 Prints up to 600  1200 dpi

When copying on A4 size paper.

Page 61

Specifications

Scanner D

Colour/Monochrome Yes/Yes

TWAIN Compliant

WIA Compliant

Yes (Windows® XP1/Windows Vista®/Windows®7)

(Mac OS X 10.5.8, 10.6.x, 10.7.x

Yes (Windows

XP1/Windows Vista®/Windows®7)

)

ICA Compliant Yes (Mac OS X 10.6.x, 10.7.x)

Colour Depth 30 bit colour Processing (Input)

24 bit colour Processing (Output)

Resolution

Up to 19200  19200 dpi (interpolated)

Up to 1200  2400 dpi (optical)

Scanning Width and Length Width: Up to 210 mm

Length: Up to 291 mm

Greyscale 10 bit colour Processing (Input)

8 bit colour Processing (Output)

Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.

For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.

Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows® XP, Windows Vista® and Windows® 7 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility).

Page 62

Printer D

Resolution Up to 1200  6000 dpi

Printing Width

Borderless

204 mm [210 mm (borderless)2]

A4, Letter, A6, Photo 10  15 cm, Index Card 127  203 mm, Photo 2L 13  18 cm

Print Speed

When printing on A4 size paper.

When the Borderless feature is set to On.

See Paper type and size for each operation uu page 15.

For detailed specifications visit http://www.brother.com/.

Page 63

Specifications

Note

Interfaces D

USB

A USB 2.0 interface cable that is no longer than 2 m.

Wireless LAN IEEE 802.11b/g/n (Infrastructure Mode)

IEEE 802.11b (Ad-hoc Mode)

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

Network D

For more information about the Network specifications uuNetworkUser’sGuide

You can connect your machine to a wireless network for Network Printing and Network

Scanning

Wireless Network Security

. Also included is Brother BRAdmin Light2 Network Management software.

SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES)

Setup Support Utility AOSS™ Yes

WPS Yes

See Computer requirements uu page 58.

If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/

Page 64

Computer requirements D

SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS

Computer Platform &

Operating System Version

Windows® Operating System

Windows® XP Home

Windows® XP Professional

Windows Professional x64 Edition

Windows Vista

Windows

® 71

Windows Server® 2003 (print only via network)

Windows Server® 2003 x64 Edition (print only via network)

Windows Server® 2003 R2 (print only via network)

Supported

PC S oftw are

Functions

Printing, Scanning

Printing

Interface

USB, Wireless

802.11b/g/n

USB, Wireless

802.11b/g/n

Processor

Minimum

Speed

Intel® Pentium®II or equivalent

64-bit (Intel® 64 or AMD64) supported CPU

Intel® Pentium®4 or equivalent

64-bit (Intel

64 or AMD64) supported CPU

Intel® Pentium®III or equivalent

64-bit (Intel® 64 or AMD64) supported CPU

Intel® Pentium®III or equivalent

Minimum

RAM

Recommended

RAM

For

Drivers

128 MB 256 MB 150 MB

256 MB 512 MB

Hard Disk Space to install

512 MB

1GB

(32 bit)

2GB

(64 bit)

256 MB 512 MB

1GB

(32 bit)

2GB

(64 bit)

500 MB

650 MB

50 MB N/A

For

Applications

1GB

1.3 GB

Windows Server® 2003 R2 x64 Edition (print only via network)

Windows Server® 2008 (print only via network)

Windows Server® 2008 R2 (print only via network)

Macintosh Operating

Mac OS X 10.5.8

Printing, Scanning

System

Mac OS X 10.6.x

Mac OS X 10.7.x 2 GB

Conditions:

For WIA, 1200  1200 resolution. Brother Scanner Utility enables to enhance up to 19200  19200 dpi.

Third party USB ports are not supported.

USB2, Wireless

802.11b/g/n

64-bit (Intel® 64

512 MB

1GB or AMD64) supported CPU

Intel® Pentium®4

2GB or equivalent

64-bit (Intel

64 or AMD64) supported CPU

64-bit (Intel® 64 or AMD64) supported CPU

PowerPC

512 MB

1GB 80MB

550 MB

G4/G5

Intel® Processor

1GB 2GB

For the latest driver updates, visit us at http://solutions.brother.com/

All trademarks, brand and product names are the property of their respective companies.

Page 65

Specifications

Consumable items D

Ink The machine uses individual Black, Yellow, Cyan and Magenta ink

cartridges that are separate from the print head assembly.

Service Life of Ink Cartridge

Replacement Consumables

What is Innobella™?

The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (65%). With all following ink cartridges you can print the specified number of pages.

<Low Yield Black> LC985BK <Low Yield Yellow> LC985Y <Low Yield Cyan> LC985C <Low Yield Magenta> LC985M

Black - Approximately 300 pages

Yellow, Cyan and Magenta - Approximately 260 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 24711.

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/

Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful" and "long lasting" print results.

When you print photo images, Brother recommends Innobella™ glossy photo paper (BP71 series) for high quality. Brilliant prints are made easier with Innobella™ Ink and paper.

Page 66

Index

Apple Macintosh

See Software User's Guide.

Brother

CreativeCenter

........................................3

Cleaning

print head

scanner Consumable items Control panel overview ControlCenter

See Software User's Guide. Copy

paper size

paper type

using scanner glass

.............................................. 27

.................................................27

................................... 59

..............................4

.............................................20

.............................. 17

Scan Unable Wrong Paper Size

......................................... 31

................................ 33

Greyscale ................................................ 55

Help

LCD messages

using menu keys

Menu Table

..................................... 42

............................... 42

.......................................... 44

Ink cartridges

ink dot counter replacing

Innobella™

................................ 24, 26

............................................... 24

.............................................. 59

Jams

paper

.................................................... 34

Document

..................................................17

Envelopes ..................................... 9, 15, 16

Error messages on LCD

B&W Print Only

Cannot Detect

Cannot Print

Clean Unable

Cover is Open

Data Remaining

Init Unable

Ink Box Full

Ink Low

InkBox Near Full

No Ink Cartridge

No Paper Fed

Out of Memory

Print Unable

..................................................32

.....................................30

....................................... 30

..........................................31

........................................31

....................................... 31

....................................31

.............................................31

...........................................32

....................................32

........................................33

......................................33

..........................................31

..........................30

...................................32

LCD (Liquid Crystal Display) ................... 42

Macintosh

See Software User's Guide.

Maintenance, routine

replacing ink cartridges

Mode, entering

SCAN

..................................................... 4

........................ 24

Network

Printing

See Network User's Guide.

Scanning

See Software User's Guide.

Page 67

Paper ................................................ 13, 53

capacity loading loading envelopes and postcards printable area size type

difficulties on small paper paper jams printable area resolution specifications

Printing

See Software User's Guide.

Programming your machine

.................................................16

............................................... 6, 9

...........9

........................................11

.......................................................12

................................................ 12, 15

..............................................36

......................................10

............................................34

........................................11

..............................................56

........................................56

.....................42

Unscannable area ................................... 18

Windows

See Software User's Guide.

Wireless Network

See Quick Setup Guide and Network User's Guide.

Resolution

copy

......................................................54

.......................................................56

scan

......................................................55

Scanning

See Software User's Guide.

Serial Number

how to find............... See inside front cover

Transparencies .....................13, 14, 16, 53

Troubleshooting

error messages on LCD if you are having difficulty

copying Network printing scanning

software maintenance messages on LCD paper jam

.......................................36

........................ 30

..............................................39

..............................................40

...............................................36

............................................39

............................................. 40

...........30

..............................................34

Page 68

Visit us on the World Wide Web

http://www.brother.com/

This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.