Brother DCP-J140W User Manual 2

Basic User’s Guide

DCP-J140W

Version 0

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-J140W

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

Important

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Digital Copier/Printer needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com/

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

(514) 685-4898 (fax)

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

Ink Cartridge Standard <black>

Ink Cartridge <yellow>

Ink Cartridge <cyan> (blue)

Ink Cartridge <magenta> (red)

LC61BK (Prints approx. 450 pages)

LC61Y (Prints approx. 325 pages)

LC61C (Prints approx. 325 pages)

LC61M (Prints approx. 325 pages)

Premium Plus Glossy Photo Paper

(Letter size / 20 sheets) BP71GLTR

(4"  6" size / 20 sheets) BP71GP

Premium Glossy Photo Paper

(Letter size / 20 sheets) BP61GLL (USA only)

(4"  6" size / 20 sheets) BP61GLP (USA only)

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

Basic User's Guide LEG182001 (English for USA and Canada)

CD ROM for Windows

For more information about the replacement consumables, visit us at http://www.brother.com/pageyield

& Mac

LZ4175001 (DCP-J140W)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

iii

User’s Guides and where do I find them?

Which Guide? What's in it? Where is it?

Product Safety Guide

Quick Setup Guide

Basic User’s Guide

Advanced User’s Guide

Software User’s Guide

Network Glossary

Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.

Learn the basic Copy and Scan operations and how to replace consumables. See troubleshooting tips.

Learn more advanced operations: Copy, printing reports and performing routine maintenance.

Follow these instructions for Printing, Scanning, Network Scanning, Web Services (Scan), and using the Brother ControlCenter utility.

This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

Printed / In the box

PDF file / CD-ROM

Network User’s Guide

This Guide provides useful information about wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing JPEG and PDF

device and scanning from your Brother machine to your mobile device when connected to a Wi-Fi network.

Visit us at http://solutions.brother.com/.

PDF printing is not supported on Windows® Phone.

files from your mobile

PDF file / CD-ROM

PDF file / Brother Solutions Center

(Basic User’s Guide)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide,

Network User’s Guide, and Network Glossary ...................................................2

Viewing Documentation ...................................................................................2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

Warning LED indications .................................................................................7

2 Loading paper 8

Loading paper and other print media.....................................................................8

Loading envelopes and postcards.................................................................11

Removing small printouts from the machine ................................................. 12

Unprintable area ............................................................................................ 13

Paper settings......................................................................................................14

Paper Type ....................................................................................................14

Paper Size.....................................................................................................14

Acceptable paper and other print media..............................................................15

Recommended print media ...........................................................................15

Handling and using print media.....................................................................16

Choosing the right print media.......................................................................17

)................................................................ 4

3 Loading documents 19

How to load documents .......................................................................................19

Using the scanner glass ................................................................................19

Unscannable area .........................................................................................20

4 Making copies 21

How to copy ......................................................................................................... 21

Stop copying.................................................................................................. 21

Copy settings ....................................................................................................... 21

Paper Options................................................................................................22

5 How to print from a computer 23

Printing a document............................................................................................. 23

6 How to scan to a computer 24

Scanning a document ..........................................................................................24

Scanning using the SCAN key.............................................................................24

Scanning using a scanner driver .........................................................................25

Scanning using the ControlCenter.......................................................................25

A Routine maintenance 26

Replacing the ink cartridges ................................................................................26

Cleaning and checking the machine....................................................................29

Cleaning the scanner glass ...........................................................................29

Cleaning the print head .................................................................................29

Checking the print quality ..............................................................................30

Checking the print alignment .........................................................................31

B Troubleshooting 32

Error and Maintenance messages.......................................................................32

Printer jam or paper jam................................................................................36

Troubleshooting ..................................................................................................39

If you are having difficulty with your machine ................................................39

Machine Information ............................................................................................45

Checking the serial number ...........................................................................45

Reset functions .............................................................................................. 45

How to reset the machine.............................................................................. 45

C Menu and features 46

On-screen programming......................................................................................46

Menu keys ...........................................................................................................46

Menu table ...........................................................................................................48

D Specifications 55

General ................................................................................................................55

Print media...........................................................................................................57

Copy ....................................................................................................................58

Scanner ...............................................................................................................59

Printer .................................................................................................................. 60

Interfaces ............................................................................................................. 61

Network................................................................................................................61

Computer requirements ....................................................................................... 62

Consumable items ............................................................................................... 63

E Index 64

Table of Contents

(Advanced User’s Guide)

The Advanced User’s Guide explains the following features and operations.

You can view the Advanced User’s Guide on the CD-ROM.

1 General setup

Memory storage Sleep Mode LCD display

2Printing reports

Reports

3 Making copies

Copy settings Copy Options

A Routine maintenance

Cleaning and checking the machine Packing and shipping the machine

B Glossary

CIndex

vii

viii

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control panel or on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

Important

Important situation which, if not avoided, may result in damage to property or loss of product functionality.

indicates a potentially hazardous

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Electrical Hazard icons alert you to possible electrical shocks.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary

This Basic User’s Guide does not contain all the information about the machine, such as how to use the advanced Copy, Printer, Scanner and Network features. When you are ready to learn detailed information about these operations, you can read the

Advanced User’s Guide, Software User’s Guide, Network User’s Guide and Network Glossary that are on the CD-ROM.

c If the language screen appears, click

your language. The CD-ROM Top Menu will appear.

d Click Documentation. e Click PDF documents. If the country

screen appears, choose your country. After the list of User’s Guides appears, choose the guide you want to read.

Viewing Documentation 1

Viewing Documentation (Windows

To view the documentation, from the Start menu, select Brother, DCP-XXXX (where XXXX is your model name) from the programs group, and then choose User’s Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below:

) 1

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b If the model name screen appears, click

your model name.

Viewing Documentation (Macintosh)

a Turn on your Macintosh. Insert the

Brother CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon.

If the model name screen appears, choose your model name and click next.

c If the language screen appears, double-

click your language folder.

General information

Note

d Double-click top.pdf.

If the country screen appears, choose your country.

e After the list of User’s Guides appears,

choose the guide you want to read.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

 ControlCenter

 Network Scanning

Nuance™ PaperPort™ 12SE

How-to-Guides (Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from the Help section in the PaperPort™ 12SE application.

)

How to find Network setup instructions

Your machine can be connected to a wireless network.

 Basic setup instructions

(uuQuick Setup Guide)

 The wireless access point or router

supports Wi-Fi Protected Setup or AOSS™

(uuQuick Setup Guide)

 More information about network setup

(uuNetwork User’s Guide)

Presto! PageManager User’s Guide (Macintosh)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

Chapter 1

Accessing Brother Support (Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers uu page i and on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen will appear:

) 1

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you are finished, click Exit.

)

 To access our Web site

(http://www.brother.com/ Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and services information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

) for

), click

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

Accessing Brother

General information

Support (Macintosh)

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click

Presto! PageManager.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

100% Normal 01

1 342

678 5

Control panel overview 1

1 Copy keys:

You can temporarily change the copy settings when in copy mode.

 Enlarge/Reduce

Lets you enlarge or reduce copies depending on the ratio you select.

 Copy Quality

Use this key to temporarily change the quality of your copies.

 Number of Copies

Use this key to make multiple copies.

 Copy Options

You can quickly and easily select temporary settings for copying.

2 Menu keys:

 Menu

Lets you access the main menu.

 +a or -b

Press to scroll through the menus and options.

 OK

Lets you select a setting.

3 SCAN

Lets you access Scan mode.

4 Start keys:

 Black Start

Lets you start making copies in black & white. Also lets you start a scanning operation (in color or black & white, depending on the scan setting in the ControlCenter software).

 Color Start

Lets you start making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scan setting in the ControlCenter software).

5 On/Off

You can turn the machine on and off. If you turn the machine off, it will still

periodically clean the print head to maintain print quality. To prolong print head life, provide the best ink cartridge economy, and maintain print quality, you should keep your machine connected to the power at all times.

6 Stop/Exit

Stops an operation or exits from a menu.

7 Warning LED

100% Normal 01

General information

Blinks in orange when the LCD displays an error or an important status message.

8 LCD (Liquid Crystal Display)

Displays messages on the screen to help you set up and use your machine.

Warning LED indications 1

The Warning LED (Light Emitting Diode) is a light that shows the DCP status. The LCD shows the current machine status when the machine is idle.

LED DCP

status

Ready The DCP is ready for

Description

use.

Off

Orange

Cover Open

The cover is open. Close the cover. (See

Error and Maintenance messages

uu page 32.)

Cannot Print

Replace the ink cartridge with a new one. (See Replacing the ink cartridges uu page 26.)

Paper Error Put paper in the tray or

clear the paper jam. Check the LCD message. (See Troubleshooting uu page 39.)

Other Messages

Check the LCD message. (See Error

and Maintenance messages

uu page 32.)

Note

Loading paper 2

Loading paper and other print media

Load only one size of paper and one type of paper in the paper tray at any one time.

a Pull the paper tray completely out of the

machine.

If the paper support flap (1) is open, close it, and then close the paper support (2).

b Lift the output paper tray cover (1).

c With both hands, gently press and slide

the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.

Note

When using Legal size paper, press and

Note

Important

Note

hold the universal guide release button (1) as you slide out the front of the paper tray.

Loading paper

e Gently put the paper into the paper tray

print side down and top edge in first. Check that the paper is flat in the tray.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure that the paper is not curled or wrinkled.

Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed problems.

If you want to add paper before the tray is empty, remove the paper from the tray and combine it with the paper you are adding. Always fan the stack of paper well before loading it in the tray. If you add paper without fanning the stack the machine may feed multiple pages.

Chapter 2

Important

f Gently adjust the paper side guides (1)

to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).

DO NOT use the paper support flap for Legal size paper.

g Close the output paper tray cover.

h Slowly push the paper tray completely

into the machine.

Loading paper

Important

Loading envelopes and postcards 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(80 to 95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first before printing many envelopes.

DO NOT use the following types of envelopes, as they will not feed correctly:

• That are of a baggy construction.

• That have windows.

• That are embossed (have raised writing on them).

Loading envelopes and postcards 2

a Before loading, press the corners and

sides of the envelopes or postcards to make them as flat as possible.

If envelopes or postcards are “doublefeeding,” put one envelope or postcard in the paper tray at a time.

• That have clasps or staples.

• That are pre-printed on the inside.

Glue Double flaps

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

b Put envelopes or postcards in the paper

tray with the address side down and the leading edge in first as shown in the illustration. Using both hands, gently press and slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or postcards.

c Select Reverse Print (Windows

) or Reverse Page Orientation (Macintosh) in the printer driver’s dialog box and then adjust the size and margin in your application. uuSoftware User’s Guide: Printing

(Windows

) uuSoftware User’s Guide: Printing (Macintosh)

Removing small printouts from the machine 2

When the machine ejects small paper onto the output paper tray cover you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.

If you have problems printing on envelopes with the flap on the short edge, try the following:

a Open the envelope flap. b Put the envelope into the paper tray with

the address side down and the flap positioned as shown in the illustration.

Loading paper

Note

Unprintable area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on.

uuSoftware User’s Guide: Printing (Windows uuSoftware User’s Guide: Printing (Macintosh)

Cut Sheet Paper Envelopes

)

Top (1) Left (2) Bottom (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Envelopes 0.47 in. (12 mm) 0.12 in. (3 mm) 0.95 in. (24 mm) 0.12 in. (3 mm)

The Borderless print feature is not available for envelopes.

+ 53 hidden pages