Complete the following information for future
reference:
Model Number:
Serial Number:
DCP-9020CDW
1
Date of Purchase:
Place of Pur chase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Quick Setup GuideFollow the instructions for setting up your
Basic User's GuideLearn the basic Copy and Scan operations
Advanced User's
Guide
Software User's
Guide
Network User's
Guide
Read this Guid e fir st . R e ad th e Sa fety
Instruct ions before you set up you r machine.
See this Guide for trademarks and legal
limitations.
machine and installing the drivers and
software for the operating system and
connection ty pe you are using.
and how to replace consu ma bles. See
troubleshooting tips.
Learn more advanced operations: Copy,
security features, printing rep ort s and
performing r outine maintenance.
Follow these instructions for Printi ng,
Scanning, Network Scanning, Remote
Setup and using the Brother ControlCenter
utility.
This Guide provi des useful information
about wired and wireless network settings
and security settings using the Brother
machine. You can also find supported
protocol in for m ation for your machine and
detailed troubleshooting tips.
Printed / In thebox
Printed / In the box
PDF fil e / CD-RO M / In the box
PDF fil e / CD-RO M / In the box
HTML file / CD-ROM / In the box
PDF fil e / CD-RO M / In the box
Wi-Fi Direct™ GuideThis Guide provides details on how to
configure and use your Brother m achine for
wireless printing directly from a mobile
device supporting the Wi-Fi Direct™
standard.
Google Cloud Print
Guide
Mobile Print/Scan
Guide for Brother
iPrint&Scan
Web Connect GuideThis Guide provides details about how to
This Guide provides details on how to
configure your Bro ther mach ine to a Googl e
account and use Goog le Cl oud Pri nt
services for pri nting over the Internet .
This Guide provi des useful information
about printing from your mobile device and
scanning f rom y our Br other machi ne to your
mobile device when connected on a Wi-Fi
network.
configure and use your Br other machine to
scan, load and view images and files on
certain web sites that provi de thes e se rvices .
PDF fil e / Broth e r Solu tions
1
Center
PDF fil e / Broth e r Solu tions
1
Center
PDF fil e / Broth e r Solu tions
1
Center
PDF fil e / Broth e r Solu tions
1
Center
i
Which Guide?What’s in it?Where is it?
AirPrint GuideThis Guide provides information for using
AirPrint to print from OS X v10.7.x, 10. 8.x
and your iPhone, iPod touch, iPad, or other
iOS device to y our Brother machine without
installing a pri nter driver.
1
Visit us at http://solutions.brother.com/.
PDF file / Brother Solutions
1
Center
ii
Table of Contents
(Basic User’s Guide)
1General information1
Using the documenta tion..... .................................................. ......... .......... ......... ....1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide, Software User’s Guide and
You can view the Advanced User's Guide on the CD-ROM.
The Advanced User's Gui de explains the following feat ures and operations.
1General Setup
Memory storage
Automatic Daylight Saving Time
Ecology features
Touchscreen
2Security features
Secure Function Lock 2.0
Setting Lock
3Printing reports
Reports
4Making copies
Copy settings
ARoutine maintenance
Checking the machine
Replacing periodic maintenance
parts
Packing and shipping the machine
BGlossary
CIndex
vi
1
1
General informati on1
Using the
documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbo ls an d con v en tio ns
used in the do cu men tat io n1
The following symbols and conventions are
used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous
situation which, if not avoided, could result in
death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
BoldBold style identifies the
1
ItalicsItalicized style emphasizes an
Courier
New
Follow all warnings and instructions marked
on the product.
numerical pad numbers of the
Touchpanel or on the computer
screen.
important point or refers you to
a related topic.
Courier New font identifies the
messages shown on the
Touchscreen of the machine.
NOTE
Notes tell you how you should respond to a
situation that may arise or give tips about how
the current operation works with other
features.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Prohibition icons indicate actions
that must not be performed.
1
Chapter 1
Accessing Brother Utilities (Windows® 8)1
If you are using a computer and tablet running Windows® 8, you can make your selections either
by tapping the screen or by clicking with your mouse.
After the printer driver is installed, appears on both the Start screen and the desktop.
a Tap or click Brother Utilities either on the Start screen or the desktop.
b Select your machine from the drop down list.
c Choose the function you want to use.
2
General information
1
NOTE
Accessing the
Advanced User’s
Guide, Softwa re User’s
Guide and Network
User’s Guide
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features for Copy,
Printer, Scanner and Network. When you are
ready to learn detailed information about
these operations, read the Advanced User's Guide, Software User's Guide in HTML
format and Network User's Guide that are
on the CD-ROM.
Viewing Documentation1
Viewing Documentation (Windows®) 1
a Turn on your computer. Insert the
CD-ROM into your CD-ROM drive.
If the Brother screen does not appear, go
to Computer (My Computer). (For
1
Windows
the taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
®
8: Click (File Explorer) on
b If the language screen appears, click
your language. The CD-ROM Top Menu
appears.
(Windows® 7 / Windows Vista® /
®
Windows
Windows Server
2003)
To view the documentation, from the
(Start) menu, select All programs > Brother
> DCP-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User's Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following these instructions:
XP / Windows Server ® 2008 R2 /
®
2008 / Windows Server®
®
8 / Windows Server® 2012)
c Click User's Guides.
d Click PDF/HTML documents. If the
country screen appears, select your
country. After the list of User’s Guides
appears, choose the Guide you want.
3
Chapter 1
NOTE
Viewing Documentation (Macintosh) 1
a Turn on your Macintosh. Insert the
CD-ROM into your CD-ROM drive.
Double-click the BROTHER icon. The
following window will appear.
b Double-click the User’s Guides icon.
c Select your language.
d Click User’s Guides.
e After the list of User’s Guides appears,
select the Guide you want.
How to find Scanning instructions1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
Nuance™ PaperPort™ 12S E
How-to-Guides
(Windows
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the Nuance™
PaperPort™ 12SE application.
Presto! PageManager must be
downloaded and installed before use (for
further instructions, see Accessing Brother Support (Macintosh) on page 6.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
®
users)
4
General information
1
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network.
Basic setup instructions:
(see Quick Setup Guide.)
Connection to a wireless access point or
router supports Wi-Fi Protected Setup or
AOSS™:
(see Quick Setup Guide.)
More information about network setup:
(see Network User's Guide.)
How to access the
User’s Guides for
Advanced Featur es
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Wi-Fi Di re ct™ Guide1
This Guide provides information about how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Google Cloud Print Guide1
This Guide provides information about how to
configure your Brother machine to a Google
account and use Google Cloud Print services
for printing over the Internet.
1
Mobile Print/Scan Guide for Brother
iPrint&Scan1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected on a Wi-Fi
network.
Web Connect Guide1
This Guide provides information about how to
configure and use your Brother machine to
scan, load and view images and files on
certain websites that provide these services.
AirPrint Guide1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x
and your iPhone, iPod touch, iPad, or other
iOS device to your Brother machine without
installing a printer driver.
5
Chapter 1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen appears:
To access our website
(http://www.brother.com/
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
The DCP-9020CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel1.
1
This is a Touchscreen LCD wit h an electrostati c Touchpanel that only shows the LEDs th at can be used.
1 3.7 in. (93.4 mm) Touchscreen LCD
(Liquid Crystal Display)
This is a Touchscreen LCD. You can
access the menus and options by
pressing them when they are displayed on
the screen.
8
1
4
3
2
General information
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home scr e e n.
The factory setting shows the date and
time, but you can change the Home
screen’s default setting (see Setting the Ready screen on page 13.)
Cancel
Press to cancel an operation when
illuminated red.
Numerical Pad
Press the numbers on the Touchpanel
to enter the number of copies.
3 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a
few seconds before going off.
4
The Wi-Fi light is on when the network
interface is WLAN.
9
Chapter 1
21
56
34
䣕䣧䣥䣷䣴䣧
䢢䢢䣒䣴䣫䣰䣶
䢢
䢢䢢䣙䣧䣤
䣏䣱䣴䣧
䣅䣱䣲䣻
䣕䣥䣣䣰
31
7
4
2
䣅䣱䣲䣻
䣕䣥䣣䣰
䣒䣴䣧䣵䣵䢢䣝䢭䣟䢢䣶䣱䢢䣥䣴䣧䣣䣶䣧䢢䣣䢢䣵䣪䣱䣴䣶䣥䣷䣶䢰
䣕䣪䣱䣴䣶䣥䣷䣶䣵䢢䢳䢢
Touchscreen LCD1
You can select three types of screens for the Home screen. When the Home screen is displayed,
you can change the displayed screen by swiping left or right, or pressing d or c.
The following screens show the machines status when the machine is idle.
More screen
The More screen pr ovides acces s to Copy, Scan, Wi-Fi
setup, Toner levels, Setup screen, Secure Print and
Web Shortcut.
When the More screen is di splayed the machine is in
Ready mode. If Secur e Function Lock
1
has been turned
on an icon is dis p layed.
1
See Advanced User's Guide, Secure Fu nction Lock 2.0.
Shortcut screens
You can quickly cr eate a Shortcut for frequently used
functions , such as making a copy, scanning and Web
Connect (for more inf ormation, see Shortcut Setti ngs
on page 15).
10
1
NOTE
Swiping is a type of user operation on the
NOTE
NOTE
Touchscreen that is performed by
brushing your finger across the screen to
display the next page or item.
1 Modes:
Copy
Lets you access Copy mode.
Scan
Lets you access Scan mode.
2 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless
connection.
General information
3 (Toner)
See the remaining toner life.
Press to access the Toner menu.
The indication of the remaining toner life
will vary depending on the types of
documents printed and customer’s usage.
4 (Settings)
Press to access the main settings (for
more information, see Settings screen
on page 12).
5 Secure Print
Lets you access the secure print menu.
6 Web
Press to connect the Brother machine to
an Internet service (for more information,
see Web Connect Guide).
7 Shortcuts
Press to set up Shortcuts.
You can quickly copy, scan and connect to
a web service using the options set as
Shortcuts.
• Three Shortcut screens are available. You
can set up to six Shortcuts in each
Shortcut screen. A total of 18 Shortcuts
are available.
0Max
• Swipe left or right, or press d or c, to view
the other Shortcut screens.
If you see at the top on the screen,
you can easily configure the wireless
settings by pressing it (for more
information, see Quick Setup Guide).
11
Chapter 1
NOTE
8
䣕䣧䣥䣷䣴䣧
䢢䢢䣒䣴䣫䣰䣶
䢢
䢢䢢䣙䣧䣤
䣅䣱䣲䣻
䣕䣥䣣䣰
䣅䣱䣸䣧䣴䢢䣫䣵䢢䣑䣲䣧䣰䢰䢢
䣆䣧䣶䣣䣫䣮
1243
76
5
䢳䢴䢼䢲䢲䢢䢢䢢䢢䢲䢳䢰䢲䢳䢰䢴䢲䢳䢵
䣖䣱䣰䣧䣴䣐䣧䣶䣹䣱䣴䣭䣎䣱䣹
䣙䣫䢯䣈䣫䢢䣆䣫䣴䣧䣥䣶䣖䣴䣣䣻䢢䣕䣧䣶䣶䣫䣰䣩
䣃䣮䣮䢢䣕䣧䣶䣶䣫䣰䣩䣵
䣕䣧䣶䣶䣫䣰䣩䣵
8 Warning icon
The warning icon appears when there
is an error or maintenance message;
press Detail to view it, and then press
to return to Ready mode.
For details, see Error and mainte nance messages on page 86.
• This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
• MascotCapsule UI Framework and
MascotCapsule Tangiblet develope d by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
Settings screen1
The Touchscreen shows the machines
settings when you press .
You can check and access all the machine’s
settings from the following screen.
1 Toner
See the remaining toner life.
Press to access the Toner menu.
2 Network
Press to set up a network connection.
A four level indicator on the screen shows
the current wireless signal strength if you
are using a wireless connection.
3 Date & Time
12
See the date and time.
Press to access the Date & Time menu.
4 Volume
See the selected Beep volume level.
Press to access the Beep volume setting.
5 All Settings
Press to access the full settings menu.
6 Tray Setting
See the selected paper size. Press to
change the paper size and paper type
settings if needed.
General information
1
7 Wi-Fi Direct
Press to set up a Wi-Fi Direct™ network
connection.
Setting the Ready screen1
Set the Ready screen to either More,
Shortcuts 1, Shortcuts 2 or
Shortcuts 3.
When the machine is idle or you press ,
the Touchscreen will return to the screen you
set.
a Press .
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
d Press General Setup.
e Swipe up or down, or press a or b to
display Button Settings.
f Press Home Button Settings.
g Press More, Shortcuts 1,
Shortcuts 2 or Shortcuts 3.
h Press .
The machine will go to your chosen
Home screen.
13
Chapter 1
IMPORTANT
NOTE
Basic Operations1
Press your finger on the Touchscreen to
operate it. To display and access all the
screen menus or options, swipe left, right, up,
down, or press d c or a b to scroll through
them.
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example, the
Touchscreen Backlight setting is changed
from Light to Med.
a Press.
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
g Press Backlight.
h Press Med.
Press to go back to the previous level.
i Press .
d Press General Setup.
e Swipe up or down, or press a or b to
display LCD Settings.
f Press LCD Settings.
14
General information
1
Shortcut Settings1
You can add the copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
recall and apply these settings quickly and
easily. You can add up to 18 Shortcuts.
Adding Copy Shortcuts1
The following settings can be included in a
copy Shortcut:
display the available options for the
setting, and then press the option you
want.
Repeat steps f and g until you have
selected all the settings for this Shortcut.
h When you have finished changing
settings, press Save as Shortcut.
i Read and confirm the displayed list of
settings you selected, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (To help
you enter letters, see Entering text
on page 148.)
Press OK.
k Press OK to save your Shortcut.
Adding Scan Shortcuts1
The following settings can be included in a
scan Shortcut:
a If the displayed screen is More, swipe
left or right, or press d or c to display a
Shortcut screen.
b Press where you have not added a
Shortcut.
c Press Copy.
d Read the information on the
Touchscreen, and then confirm it by
pressing OK.
e Swipe up or down, or press a or b to
display the copy presets, and then press
the preset you want.
f Swipe up or down, or press a or b to
display the available settings, and then
press the setting you want.
to OCR / to File / to Image /
to E-mail
Profile N ame
to FTP / to Network
PC Select
a If the displayed screen is More, swipe
left or right, or press d or c to display a
Shortcut screen.
b Press where you have not added a
Shortcut.
c Press Scan.
d Swipe up or down, or press a or b to
display the type of scan you want, and
then press it.
15
Chapter 1
NOTE
NOTE
e Do one of the following:
If you pressed to OCR, to File,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step f.
If you pressed to FTP or
to Network, read the information
on the Touchscreen, and then press
OK to confirm it.
Swipe up or down, or press a or b to
display the Profile Name, and then
press it.
Press OK to confirm the Profile Name
you have selected. Go to step g.
To add a Shortcut for to Network and
to FTP, you must have added the Profile
Name beforehand.
f Do one of the following:
When the machine is connected to a
computer using a USB connection:
Press OK to confirm USB is selected
as the PC Name. Go to step g.
When the machine is connected to a
network:
Swipe up or down, or press a or b to
display the PC Name, and then press
it. Press OK to confirm the PC Name
you selected. Go to step g.
g Enter a name for the Shortcut using the
keyboard on the Touchscreen. (To help
you enter letters, see Entering text
on page 148.)
Press OK.
h Read the information on the
Touchscreen, and then press OK to save
your Shortcut.
Adding Web Connect
Shortcuts1
The settings for the following services can be
included in a Web Connect Shortcut:
Picasa Web Albums™
Google Drive™
Flickr
Facebook
Evernote
Dropbox
• W e b services may have been added
• To add a Web Connect Shortcut, you must
®
and/or service names may have been
changed by the provider since this
document was published.
have an account with the desired service
(for more information, see Web Connect
Guide).
a If the displayed screen is More, swipe
left or right, or press d or c to display a
Shortcut screen.
b Press where you have not added a
Shortcut.
c Press Web.
d If Information about the Internet
connection is displayed, read the
information and confirm it by pressing
OK.
e Swipe left or right, or press d or c to
display the available services, and then
press your desired service.
f Press your account.
If the account needs a PIN code, enter
the PIN for the account using the
keyboard on the Touchscreen.
Press OK.
16
General information
1
NOTE
NOTE
NOTE
g Press the function you want.
The functions that can be set vary
depending on the selected service.
h Read and confirm the displayed list of
functions you selected, and then
press OK.
i Press OK to save your Shortcut.
The Shortcut name will be assigned
automatically. If you want to change the
Shortcut names, see Editing Shortcut Names on page 18.
Changing Shortcuts1
You can change the settings in a Shortcut.
You cannot change a Web Connect
Shortcut. If you want to change the
Shortcut, you must delete it, and then add
a new Shortcut.
(For more information, see Deleting
Shortcuts on page 18 and Adding Web
Connect Shortcuts on page 16.)
a Press the Shortcut you want. The
settings for the Shortcut that you chose
are displayed.
b Change the settings for the Shortcut you
chose in step a (for more information,
see Shortcut Setti ngs on page 15).
c When you have finished changing
settings, press Save as Shortcut.
d Press OK to conf irm.
e Do one of the following:
To overwrite the Shortcut, press
Yes. Go to step g.
If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step f.
f To create a new Shortcut, hold down
to delete the current name, and then
enter a new name using the keyboard
on the Touchscreen. (To help you enter
letters, see Entering text on page 148.)
Press OK.
g Press OK to conf irm.
17
Chapter 1
NOTE
NOTE
Editing Shortcut Names1
You can edit a Shortcut name.
a Press and hold the Shortcut until the
dialog box appears.
You can also press , All Settings
and Shortcut Settings.
b Press Edit Shortcut Name.
c To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (To help you enter letters,
see Entering text on page 148.)
Press OK.
Deleting Shortcuts1
You can delete a Shortcut.
Recalling Shortcuts1
The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.
a Press and hold the Shortcut until the
dialog box appears.
You can also press , All Settings
and Shortcut Settings.
b Press Delete to delete the Shortcut
that you chose in step a.
c Press Yes to confi rm.
18
1
Volume settings1
Beeper volume1
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose from a range of volume levels.
a Press.
b Press All Settings.
c Swipe up or down, or press a or b to
display General Setup.
d Press General Setup.
e Swipe up or down, or press a or b to
display Volume.
General information
f Press Volume.
g Press Beep.
h Press Off, Low, Med or High.
i Press.
19
2
NOTE
Loading paper2
Loading paper and
print media
The machine can feed paper from the paper
tray or manual feed slot.
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by pressing the
buttons on the Touchscreen.
Loadin g paper in the paper
tray2
You can load up to 250 sheets in the paper
tray. Paper can be loaded up to the maximum
paper mark () on the right side of the
paper tray (for recommended paper, see
Acceptable paper and other print media
on page 28).
Printing on plain paper, thin paper or
recycled paper from the paper tray2
b While pressing the green paper-guide
release levers (1), slide the paper
2
guides to fit the paper you are loading in
the tray. Make sure the guides are firmly
in the slots.
c Fan the stack of paper well to avoid
paper jams and misfeeds.
a Pull the paper tray completely out of the
machine.
20
Loading paper
2
1
d Load paper in the tray and make sure:
The paper is below the maximum
paper mark () (1), as overfilling
the paper tray will cause paper jams.
The side to be printed on is
face down.
The paper guides touch the sides of
the paper so it will feed correctly.
1
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
e Put the paper tray firmly back in the
machine. Make sure the tray is
completely inserted into the machine.
21
Chapter 2
NOTE
1
Loadin g paper in the manual
feed slot2
You can load envelopes and special print
media one-at-a-time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes, thicker paper or glossy paper (for
the recommended paper to use, see
Acceptable paper and other print media
on page 28).
The machine turns on the Manual Feed
mode when you put paper in the manual
feed slot.
Printing on plain paper, thin paper,
recycled paper and bond paper from
the manual feed slot2
a Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
b Open the manual feed slot cover.
c Use both hands to slide the manual feed
slot paper guides to the width of the
paper you are going to use.
22
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