Brother DCP-9020CDW Basic User Guide

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Basic User’s Guide

DCP-9020CDW

Version 0

UK/IRE

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Complete the following information for future reference:

Model Number:

Serial Number:

DCP-9020CDW

Date of Purchase: Place of Pur chase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User’s Guides and where do I find them?

Which Gui de? What’s in it? Where is it?

Product Safety Guide

Quick Setup Guide Follow the instructions for setting up your

Basic User's Guide Learn the basic Copy and Scan operations

Advanced User's Guide

Software User's Guide

Network User's Guide

Read this Guid e fir st . R e ad th e Sa fety Instruct ions before you set up you r machine. See this Guide for trademarks and legal limitations.

machine and installing the drivers and software for the operating system and connection ty pe you are using.

and how to replace consu ma bles. See troubleshooting tips.

Learn more advanced operations: Copy, security features, printing rep ort s and performing r outine maintenance.

Follow these instructions for Printi ng, Scanning, Network Scanning, Remote Setup and using the Brother ControlCenter utility.

This Guide provi des useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol in for m ation for your machine and detailed troubleshooting tips.

Printed / In thebox

Printed / In the box

PDF fil e / CD-RO M / In the box

HTML file / CD-ROM / In the box

PDF fil e / CD-RO M / In the box

Wi-Fi Direct™ Guide This Guide provides details on how to

configure and use your Brother m achine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide

Mobile Print/Scan Guide for Brother iPrint&Scan

Web Connect Guide This Guide provides details about how to

This Guide provides details on how to configure your Bro ther mach ine to a Googl e account and use Goog le Cl oud Pri nt services for pri nting over the Internet .

This Guide provi des useful information about printing from your mobile device and scanning f rom y our Br other machi ne to your mobile device when connected on a Wi-Fi network.

configure and use your Br other machine to scan, load and view images and files on certain web sites that provi de thes e se rvices .

PDF fil e / Broth e r Solu tions

Center

PDF fil e / Broth e r Solu tions

Center

PDF fil e / Broth e r Solu tions

Center

PDF fil e / Broth e r Solu tions

Center

Which Guide? What’s in it? Where is it?

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.7.x, 10. 8.x and your iPhone, iPod touch, iPad, or other iOS device to y our Brother machine without installing a pri nter driver.

Visit us at http://solutions.brother.com/.

PDF file / Brother Solutions

Center

(Basic User’s Guide)

1 General information 1

Using the documenta tion..... .................................................. ......... .......... ......... ....1

Symbols and conventions used in the documentation ....................................1

Accessing Brother Utilities (Windows Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide .........................................................................................3

Viewing Documentation........... ......... ................................. .......... ......... .......... .3

How to access the User’s Guides for Advanced Feat ures ......... ......... .......... ........5

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh)................................................................6

Control panel overview..........................................................................................8

Touchscre en LCD............................................................................. ......... ....10

Setting the Ready screen ..............................................................................13

Basic Operati o n s........... .......... ......... ................. ......... .......... ......... ................14

Shortcut Settings.................................................................................................15

Adding Copy Shortcuts....... ................................. .......... ......... .......... .............15

Adding Scan Shortcuts............................ .......... ......... .......... .........................15

Adding Web Connect Shortcuts ....................................................................16

Changing Shortcuts....................................................................................... 17

Editing Shortcut Names.................................................................................18

Deleting Sho r tcu ts ........................................................... ......... .......... ......... ..18

Recalling Shortcuts........................................................................................18

Volume settings...................................................................................................19

Beeper volume .............................................................................................. 19

8)...... .......... ..............................................2

)................................................................6

2 Loading paper 20

Loading paper and print media............................................................................20

Loading paper in the paper tray.....................................................................20

Loading paper in the manual feed slot ..........................................................22

Unscannable and unprintable areas..............................................................26

Paper settings......................................................................................................27

Paper Size.....................................................................................................27

Paper Type....................................................................................................27

Acceptable paper and other print media ..............................................................28

Recommended paper and print media ..........................................................28

Type and size of paper................ ..................................................................28

Handling and using special paper .................................................................30

3 Loading documents 33

How to load documents.......................................................................................33

Using the automatic document feeder (ADF) ................................................33

Using the scanner g lass............ ................. ......... .......... ......... .......................34

iii

4 Making copies 35

How to copy......................................................................................................... 35

Stop copying..................................................................................................35

Copy preset settings......................................................................................35

Copy Options.................................................................................................36

5 How to print fro m a comp ute r 37

Printing a document.............................................................................................37

6 How to scan to a computer 38

Before scanning...................................................................................................38

Scanning a document as a PDF file using ControlCenter4 (Windows

How to scan a document as a PDF file usi n g the Tou ch scr e e n............ ......... .....41

) .............39

A Routine maintenance 43

Replacing th e cons u mab le items................ ................. ......... .......... ......... ............43

Replacing the toner cartridges. ......................................................................47

Replacing the drum units...............................................................................54

Replacing the belt unit...................................................................................60

Replacing the waste toner box ......................................................................64

Cleaning and Checking the machine...................................................................69

Cleaning the outside of the machine.............................................................70

Cleaning the LED heads . ...............................................................................71

Cleaning the scanner glass ...........................................................................72

Cleaning th e cor o n a wi re s........ ................. ......... .......... ......... ........................73

Cleaning the drum unit .................................................................................. 76

Cleaning th e pape r p ick-up rollers........... ......................................................82

Calibration .....................................................................................................83

Auto Registration...........................................................................................84

Frequency (Co l ourCorrection)........ .......... ................. ......... ......... .......... .......84

B Troubleshooting 85

Identifying your problem ......................................................................................85

Error and maintenance messages........................................... ....... ............ ....... ..86

Document Jams................................................................................................... 92

Document is jammed in th e top of the ADF uni t....... ......... .......... ......... .........92

Document is jammed under the document cover..........................................92

Removing small documents jammed in the ADF...........................................93

Document is jammed at the output tray ......................................................... 93

Paper Jams.......................................................................................................... 94

Paper is jammed in the manual feed slot ......................................................94

Paper is jammed in the paper tray.................................................................94

Paper is jammed at the output paper tray .....................................................95

Paper is jammed at the back of the machine ................................................96

Paper is jammed inside the machine.............................................................98

Paper is jammed underneath the paper tray ...............................................101

If you are having difficulty with your machine....................................................103

Improving the print quality..................................................................................108

Machine Information............ .......... ......... .......... ................ .......... ......... .......... ....118

Checking the Serial Number........................................................................118

Checking the Firmware Version ..................................................................118

Reset functio n s.......... ......... ......... .......... ................................. .......... ......... ..119

How to reset the machin e........ ......... .......... ......... ................. ......... .......... ....119

C Settings and features tables 120

Using the Settings Tables..................................................................................120

Settings Tables......................................................................................... .........121

Features Tabl e s............... ................................. ......... .......... ......... .....................136

Entering text ......................................................................................................148

D Specifications 149

General..............................................................................................................149

Document Size..................................................................................................151

Print media ................................................. ......... .......... ......... ............................152

Copy..................................................................................................................153

Scanner .............................................................................................................154

Printer................................................................................................................ 155

Interfaces...........................................................................................................156

Network..............................................................................................................157

Computer requirements.....................................................................................158

Consumable items .............................................................................................159

E Index 160

Table of Contents

(Advanced User's Guide)

You can view the Advanced User's Guide on the CD-ROM. The Advanced User's Gui de explains the following feat ures and operations.

1 General Setup

Memory storage Automatic Daylight Saving Time Ecology features Touchscreen

2 Security features

Secure Function Lock 2.0 Setting Lock

3 Printing reports

Reports

4 Making copies

Copy settings

A Routine maintenance

Checking the machine Replacing periodic maintenance

parts Packing and shipping the machine

B Glossary

CIndex

General informati on 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbo ls an d con v en tio ns used in the do cu men tat io n 1

The following symbols and conventions are used throughout the documentation.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Bold Bold style identifies the

Italics Italicized style emphasizes an

Courier New

Follow all warnings and instructions marked on the product.

numerical pad numbers of the Touchpanel or on the computer screen.

important point or refers you to a related topic.

Courier New font identifies the messages shown on the Touchscreen of the machine.

NOTE

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Electrical Hazard icons alert you to a possible electrical shock.

Fire Hazard icons alert you to the possibility of fire.

Hot Surface icons warn you not to touch machine parts that are hot.

Prohibition icons indicate actions that must not be performed.

Chapter 1

Accessing Brother Utilities (Windows® 8) 1

If you are using a computer and tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse.

After the printer driver is installed, appears on both the Start screen and the desktop.

a Tap or click Brother Utilities either on the Start screen or the desktop.

b Select your machine from the drop down list.

c Choose the function you want to use.

General information

NOTE

Accessing the Advanced User’s Guide, Softwa re User’s Guide and Network User’s Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Copy, Printer, Scanner and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software User's Guide in HTML format and Network User's Guide that are on the CD-ROM.

Viewing Documentation 1

Viewing Documentation (Windows®) 1

a Turn on your computer. Insert the

CD-ROM into your CD-ROM drive.

If the Brother screen does not appear, go to Computer (My Computer). (For

Windows the taskbar, and then go to Computer.)

Double-click the CD-ROM icon, and then double-click start.exe.

8: Click (File Explorer) on

b If the language screen appears, click

your language. The CD-ROM Top Menu appears.

(Windows® 7 / Windows Vista® /

Windows Windows Server

2003) To view the documentation, from the

(Start) menu, select All programs > Brother > DCP-XXXX (where XXXX is your model name) from the programs list, and then choose User’s Guides.

(Windows Click (Brother Utilities), and then click

the drop-down list and select your model name (if not already selected). Click Support in the left navigation bar, and then click User's Guides.

If you have not installed the software, you can find the documentation on the CD-ROM by following these instructions:

XP / Windows Server ® 2008 R2 /

2008 / Windows Server®

8 / Windows Server® 2012)

c Click User's Guides. d Click PDF/HTML documents. If the

country screen appears, select your country. After the list of User’s Guides appears, choose the Guide you want.

Chapter 1

NOTE

Viewing Documentation (Macintosh) 1

a Turn on your Macintosh. Insert the

CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The following window will appear.

b Double-click the User’s Guides icon. c Select your language. d Click User’s Guides. e After the list of User’s Guides appears,

select the Guide you want.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning  ControlCenter  Network Scanning

Nuance™ PaperPort™ 12S E How-to-Guides

(Windows

 The complete Nuance™ PaperPort™

12SE How-to-Guides can be viewed from the Help section in the Nuance™ PaperPort™ 12SE application.

Presto! PageManager User’s Guide (Macintosh users)

Presto! PageManager must be downloaded and installed before use (for further instructions, see Accessing Brother Support (Macintosh) on page 6.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

users)

General information

How to find Network setup instructions

Your machine can be connected to a wireless or wired network.

 Basic setup instructions:

(see Quick Setup Guide.)

 Connection to a wireless access point or

router supports Wi-Fi Protected Setup or AOSS™: (see Quick Setup Guide.)

 More information about network setup:

(see Network User's Guide.)

How to access the User’s Guides for Advanced Featur es

You can view and download these Guides from the Brother Solutions Center at:

http://solutions.brother.com/ Click Manuals on your model’s page to

download the documentation.

Wi-Fi Di re ct™ Guide 1

This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard.

Google Cloud Print Guide 1

This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan 1

This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected on a Wi-Fi network.

Web Connect Guide 1

This Guide provides information about how to configure and use your Brother machine to scan, load and view images and files on certain websites that provide these services.

AirPrint Guide 1

This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Click Brother Support on the Top Menu.

The following screen appears:

 To access our website

(http://www.brother.com/ Brother Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the Top Menu, click Back or

if you have finished, click Exit.

), click

)

Accessing Brother Support (Macintosh) 1

You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.

 Double-click the Brother Support icon.

Choose your model if needed. The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To access the Brother Web Connect

application web page, click Brother Web Connect.

 To register your machine from the Brother

Product Registration Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ click Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ click Supplies Information.

General information

Chapter 1

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Control panel overview 1

The DCP-9020CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel1.

This is a Touchscreen LCD wit h an electrostati c Touchpanel that only shows the LEDs th at can be used.

1 3.7 in. (93.4 mm) Touchscreen LCD

(Liquid Crystal Display)

This is a Touchscreen LCD. You can access the menus and options by pressing them when they are displayed on the screen.

General information

2 Touchpanel:

The LEDs on the Touchpanel only light up when they are available for use.

 Back

Press to go back to the previous menu level.

 Home

Press to return to the Home scr e e n. The factory setting shows the date and time, but you can change the Home screen’s default setting (see Setting the Ready screen on page 13.)

 Cancel

Press to cancel an operation when illuminated red.

 Numerical Pad

Press the numbers on the Touchpanel to enter the number of copies.

3 Power On/Off

Press to turn on the machine.

Press and hold down to turn off the machine. The Touchscreen LCD will show

Shutting Down and will stay on for a few seconds before going off.

The Wi-Fi light is on when the network interface is WLAN.

Chapter 1

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Touchscreen LCD 1

You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c.

The following screens show the machines status when the machine is idle.

More screen

The More screen pr ovides acces s to Copy, Scan, Wi-Fi setup, Toner levels, Setup screen, Secure Print and Web Shortcut.

When the More screen is di splayed the machine is in Ready mode. If Secur e Function Lock

has been turned

on an icon is dis p layed.

See Advanced User's Guide, Secure Fu nction Lock 2.0.

Shortcut screens

You can quickly cr eate a Shortcut for frequently used functions , such as making a copy, scanning and Web Connect (for more inf ormation, see Shortcut Setti ngs on page 15).

NOTE

Swiping is a type of user operation on the

NOTE

Touchscreen that is performed by brushing your finger across the screen to display the next page or item.

1 Modes:

 Copy

Lets you access Copy mode.

 Scan

Lets you access Scan mode.

2 Wireless Status

A four-level indicator on the Ready mode screen shows the current wireless signal strength if you are using a wireless connection.

General information

3 (Toner)

See the remaining toner life. Press to access the Toner menu.

The indication of the remaining toner life will vary depending on the types of documents printed and customer’s usage.

4 (Settings)

Press to access the main settings (for more information, see Settings screen on page 12).

5 Secure Print

Lets you access the secure print menu.

6 Web

Press to connect the Brother machine to an Internet service (for more information, see Web Connect Guide).

7 Shortcuts

Press to set up Shortcuts. You can quickly copy, scan and connect to

a web service using the options set as Shortcuts.

• Three Shortcut screens are available. You can set up to six Shortcuts in each Shortcut screen. A total of 18 Shortcuts are available.

0Max

• Swipe left or right, or press d or c, to view the other Shortcut screens.

If you see at the top on the screen, you can easily configure the wireless

settings by pressing it (for more information, see Quick Setup Guide).

Chapter 1

NOTE

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8 Warning icon

The warning icon appears when there is an error or maintenance message;

press Detail to view it, and then press

to return to Ready mode.

For details, see Error and mainte nance messages on page 86.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• MascotCapsule UI Framework and MascotCapsule Tangiblet develope d by HI CORPORATION are used. MascotCapsule is a registered trademark of HI CORPORATION in Japan.

Settings screen 1

The Touchscreen shows the machines settings when you press .

You can check and access all the machine’s settings from the following screen.

1 Toner

See the remaining toner life. Press to access the Toner menu.

2 Network

Press to set up a network connection. A four level indicator on the screen shows

the current wireless signal strength if you are using a wireless connection.

3 Date & Time

See the date and time. Press to access the Date & Time menu.

4 Volume

See the selected Beep volume level. Press to access the Beep volume setting.

5 All Settings

Press to access the full settings menu.

6 Tray Setting

See the selected paper size. Press to change the paper size and paper type settings if needed.

General information

7 Wi-Fi Direct

Press to set up a Wi-Fi Direct™ network connection.

Setting the Ready screen 1

Set the Ready screen to either More, Shortcuts 1, Shortcuts 2 or Shortcuts 3.

When the machine is idle or you press , the Touchscreen will return to the screen you set.

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display General Setup.

d Press General Setup. e Swipe up or down, or press a or b to

display Button Settings.

f Press Home Button Settings. g Press More, Shortcuts 1,

Shortcuts 2 or Shortcuts 3.

h Press .

The machine will go to your chosen Home screen.

Chapter 1

IMPORTANT

NOTE

Basic Operations 1

Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.

DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine.

The following steps show how to change a setting in the machine. In this example, the Touchscreen Backlight setting is changed from Light to Med.

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display General Setup.

g Press Backlight.

h Press Med.

Press to go back to the previous level.

i Press .

d Press General Setup. e Swipe up or down, or press a or b to

display LCD Settings.

f Press LCD Settings.

General information

Shortcut Settings 1

You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts.

Adding Copy Shortcuts 1

The following settings can be included in a copy Shortcut:

 Quality  Enlarge/Reduce  Density  Contrast  Stack/Sort  Page Layout  Colour Adjust  2-sided Copy  Remove Background Colour

g Swipe up or down, or press a or b to

display the available options for the setting, and then press the option you want. Repeat steps f and g until you have selected all the settings for this Shortcut.

h When you have finished changing

settings, press Save as Shortcut.

i Read and confirm the displayed list of

settings you selected, and then press OK.

j Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 148.) Press OK.

k Press OK to save your Shortcut.

Adding Scan Shortcuts 1

The following settings can be included in a scan Shortcut:

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Copy. d Read the information on the

Touchscreen, and then confirm it by pressing OK.

e Swipe up or down, or press a or b to

display the copy presets, and then press the preset you want.

f Swipe up or down, or press a or b to

display the available settings, and then press the setting you want.

to OCR / to File / to Image / to E-mail

 Profile N ame

to FTP / to Network

 PC Select

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Scan. d Swipe up or down, or press a or b to

display the type of scan you want, and then press it.

Chapter 1

NOTE

e Do one of the following:

 If you pressed to OCR, to File,

to Image or to E-mail, read the

information on the Touchscreen, and then press OK to confirm it. Go to step f.

 If you pressed to FTP or

to Network, read the information

on the Touchscreen, and then press OK to confirm it.

Swipe up or down, or press a or b to display the Profile Name, and then press it.

Press OK to confirm the Profile Name you have selected. Go to step g.

To add a Shortcut for to Network and to FTP, you must have added the Profile Name beforehand.

f Do one of the following:

 When the machine is connected to a

computer using a USB connection: Press OK to confirm USB is selected

as the PC Name. Go to step g.

 When the machine is connected to a

network: Swipe up or down, or press a or b to

display the PC Name, and then press it. Press OK to confirm the PC Name you selected. Go to step g.

g Enter a name for the Shortcut using the

keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 148.) Press OK.

h Read the information on the

Touchscreen, and then press OK to save your Shortcut.

Adding Web Connect Shortcuts 1

The settings for the following services can be included in a Web Connect Shortcut:

 Picasa Web Albums™  Google Drive™

 Flickr  Facebook  Evernote  Dropbox

• W e b services may have been added

• To add a Web Connect Shortcut, you must

and/or service names may have been changed by the provider since this document was published.

have an account with the desired service (for more information, see Web Connect Guide).

a If the displayed screen is More, swipe

left or right, or press d or c to display a Shortcut screen.

b Press where you have not added a

Shortcut.

c Press Web. d If Information about the Internet

connection is displayed, read the information and confirm it by pressing OK.

e Swipe left or right, or press d or c to

display the available services, and then press your desired service.

f Press your account.

If the account needs a PIN code, enter the PIN for the account using the keyboard on the Touchscreen. Press OK.

General information

NOTE

g Press the function you want.

The functions that can be set vary depending on the selected service.

h Read and confirm the displayed list of

functions you selected, and then press OK.

i Press OK to save your Shortcut.

The Shortcut name will be assigned automatically. If you want to change the Shortcut names, see Editing Shortcut Names on page 18.

Changing Shortcuts 1

You can change the settings in a Shortcut.

You cannot change a Web Connect Shortcut. If you want to change the Shortcut, you must delete it, and then add a new Shortcut.

(For more information, see Deleting

Shortcuts on page 18 and Adding Web Connect Shortcuts on page 16.)

a Press the Shortcut you want. The

settings for the Shortcut that you chose are displayed.

b Change the settings for the Shortcut you

chose in step a (for more information, see Shortcut Setti ngs on page 15).

c When you have finished changing

settings, press Save as Shortcut.

d Press OK to conf irm. e Do one of the following:

 To overwrite the Shortcut, press

Yes. Go to step g.

 If you do not want to overwrite the

Shortcut, press No to enter a new Shortcut name. Go to step f.

f To create a new Shortcut, hold down

to delete the current name, and then enter a new name using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 148.) Press OK.

g Press OK to conf irm.

Chapter 1

NOTE

Editing Shortcut Names 1

You can edit a Shortcut name.

a Press and hold the Shortcut until the

dialog box appears.

You can also press , All Settings and Shortcut Settings.

b Press Edit Shortcut Name.

c To edit the name, hold down to

delete the current name, and then enter a new name using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 148.) Press OK.

Deleting Shortcuts 1

You can delete a Shortcut.

Recalling Shortcuts 1

The Shortcut settings are displayed on the Shortcut screen. To recall a Shortcut, simply press the Shortcut name.

a Press and hold the Shortcut until the

dialog box appears.

You can also press , All Settings and Shortcut Settings.

b Press Delete to delete the Shortcut

that you chose in step a.

c Press Yes to confi rm.

Volume settings 1

Beeper volume 1

When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose from a range of volume levels.

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display General Setup.

d Press General Setup. e Swipe up or down, or press a or b to

display Volume.

General information

f Press Volume. g Press Beep. h Press Off, Low, Med or High.

i Press .

NOTE

Loading paper 2

Loading paper and print media

The machine can feed paper from the paper tray or manual feed slot.

If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen.

Loadin g paper in the paper tray 2

You can load up to 250 sheets in the paper tray. Paper can be loaded up to the maximum paper mark ( ) on the right side of the paper tray (for recommended paper, see Acceptable paper and other print media on page 28).

Printing on plain paper, thin paper or recycled paper from the paper tray 2

b While pressing the green paper-guide

release levers (1), slide the paper

guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots.

c Fan the stack of paper well to avoid

paper jams and misfeeds.



a Pull the paper tray completely out of the

machine.

Loading paper

d Load paper in the tray and make sure:

 The paper is below the maximum

paper mark ( ) (1), as overfilling the paper tray will cause paper jams.

 The side to be printed on is

face down.

 The paper guides touch the sides of

the paper so it will feed correctly.

f Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

e Put the paper tray firmly back in the

machine. Make sure the tray is completely inserted into the machine.

Chapter 2

NOTE

Loadin g paper in the manual feed slot 2

You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 28).

The machine turns on the Manual Feed mode when you put paper in the manual feed slot.

Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot 2

a Lift up the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

b Open the manual feed slot cover.

c Use both hands to slide the manual feed

slot paper guides to the width of the paper you are going to use.

Loading paper

NOTE

d Use both hands to push one sheet of

paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.

• If the error message Jam Manual Feed appears on the Touchscreen, the machine cannot grasp and pull the paper. Reset the machine by removing the paper and then pressing Start on the Touchscreen. Reinsert the paper and press it firmly against the rollers.

• To easily remove a small printout from the output tray use both hands to lift up the scanner cover as shown in the illustration.

• You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

• Put the paper into the manual feed slot with the side to be printed on face up.

• Make sure the paper is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

e After the Touchscreen shows

Manual Feed, return to step d to load the next sheet of paper. Repeat for each page you want to print.

Chapter 2

Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot 2

When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method for printing on thick paper, labels, envelopes or glossy paper.

a Open the back cover (face-up output

tray).

c Open the manual feed slot cover.

d Use both hands to slide the manual feed

slot paper guides to the width of the paper that you are going to use.

b (For printing envelopes only)

Pull down the two grey levers, one on the left side and one on the right side, as shown in the illustration.

Loading paper

NOTE

e Use both hands to push one sheet of

paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further.

• When Label is sele c ted in the printe r driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source.

• Make sure the paper or envelope is straight and in the correct position in the manual feed slot. If it is not, the paper or envelope may not feed correctly, resulting in a skewed printout or a paper jam.

• Pull the paper or envelope out completely when you retry putting the paper into the manual feed slot.

• Do not put more than one sheet of paper or one envelope in the manual feed slot at any one time, as it may cause a jam.

f Send the print data to the machine.

Remove each printed page or envelope immediately to prevent a paper jam.

g After the Touchscreen shows

Manual Feed, return to step e to load the next sheet of paper. Repeat for each page you want to print.

h (For printing envelopes)

When you have finished printing, return the two grey levers, that you pulled down at step b, back to their original positions.

i Close the back cover (face-up output

tray) until it locks in the closed position.

• If the error message Jam Manual Feed appears on the Touchscreen, the machine cannot grasp and pull the paper or envelope. Reset the machine by removing the paper and then pressing Start on the Touchscreen. Reinsert the paper or envelope and be sure to press it firmly against the rollers.

• Put the paper or envelope into the manual feed slot with the side to be printed on face up.

Chapter 2

Unscannable and unprintable areas 2

The figures in the table show the maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Copy

a single copy

Letter 4 mm 4 mm

A4 4 mm 3 mm

Top (1) Bottom (3)

Left ( 2 ) Right (4)

or a 1 in 1 copy

Legal 4 mm 4 mm

Scan Letter 3 mm 3 mm

A4 3 mm 3 mm

Legal (ADF) 3 mm 3 mm

Print Letter 4.2 mm 4.2 mm

A4 4.2 mm 4.2 mm

Legal 4.2 mm 4.2 mm

Loading paper

Paper settings 2

Paper Size 2

When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document on the page.

You can use the following sizes of paper. A4, Letter, Legal, Executive, A5,

A5 L (Long Edge), A6 and Folio (215.9 mm ×

330.2 mm)

a Press .

b Press Tray Setting. c Press Paper Size. d Swipe up or down, or press a or b to

display A4, Letter, Legal, EXE, A5, A5 L, A6 or Folio, and press the

option you want.

Pape r Ty pe 2

To get the best print quality set the machine for the type of paper you are using.

a Press .

b Press Tray Setting. c Press Paper Type. d Swipe up or down, or press a or b to

display Thin, Plain Paper, Thick, Thicker, Recycled Paper, and

press the option you want.

e Press .

Chapter 2

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 152).

For best results, follow the instructions below:

 DO NOT load different types of paper in

the paper tray at the same time because it may cause the paper to jam or misfeed.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is appropriate for the machine.

 Use labels that are designed for use in

laser machines.

Recommended pape r and print media 2

Paper Type Item

Plain paper

Recycled Paper Xerox Recycled Supre me

Labels Avery laser label L7163 Envelopes Antalis River series (DL) Glossy Paper Xerox Colotech+ Gloss

Xerox Premier TCF 80 g/m Xerox Business 80 g/m

80 g/m

Coated 120 g/m

Type an d size of paper 2

The machine feeds paper from the installed paper tray or the manual feed slot.

The names for the paper trays in the printer driver and this Guide are as follows: 2

Tray and optional unit Name

Paper Tray Tray 1 Manual Feed Slot Manual

Loading paper

Paper capacity of the paper trays 2

Paper size Paper types No. of sheets

Paper Tray (Tray 1)

A4, Letter, Legal, B5 (JIS), Executive, A5,

A5 L, A6, Folio

Manual Feed Slot Width: 76.2 to 215.9 mm

Length: 116.0 to

355.6 mm

Plain paper, Thinpaper, Recycled paper

Plain paper, Thinpaper, Thick paper, Thicker paper, Bond paper,

up to 250 (80 g/m

1 sheet 1 Envelope

)

Recycled paper, Envelopes, Label s, Glossy paper

Folio size is 215.9mm × 330.2 mm.

Recommended paper specifications 2

The following paper specifications are appropriate for this machine.

Basis weight

75-90 g/m

Thickness 80-110 μm Roughness Higher than 20 sec. Stiffness

90-150 cm

/100 Grain direction Long grain Volume resistivity

Surface resistivity Filler

-10e11 ohm

10e

-10e12 ohm-cm

10e

(Neutral)

CaCO

Ash content Below 23 wt% Brightness Higher than 80% Opacity Higher than 85%

 Use plain paper that is appropriate for laser/LED machines to make copies.

 Use paper that is 75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.  This machine can use recycled paper that meets DIN 19309 specifications.

Chapter 2

IMPORTANT

Handling and using special paper 2

The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the 200 °C temperature of the machine’s fusing process.

 If you use bond paper, paper having a

rough surface, or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid 2

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 A curl of 2 mm or greater may cause

jams to oc c u r.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specific a t ion in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

The types of paper listed above may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Loading paper

IMPORTANT

Envelopes 2

The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed through the manual feed slot.

We recommend that you print a test envelope to make sure the print results are what you want.

Types of envelopes to avoid 2

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• with glue on the surface as shown in the figure below

• with double flaps as shown in the figure below

• with sealing flaps that are not folded down when purchased

• with each side folded as shown in the figure below

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (raised writing)

• that were previously printed by a laser or LED machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Chapter 2

IMPORTANT

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 200 °C for a period of 0.1 seconds.

Labels can only be fed through the manual feed slot.

Types of labels to avoid 2

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• D O NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

IMPORTANT

NOTE

Loadin g d ocuments 3

How to load documents

You can make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.

Using th e aut oma tic document feeder (ADF) 3

The ADF can hold up to 35 pages and feeds each sheet individually. We recommend you

use standard 80 g/m the pages before putting them in the ADF.

Document Sizes Supported 3

paper and always fan

• To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 34.

• It is easier to use the ADF if you are loading a multiple page document.

• Make sure documents with correction fluid or written with ink are completely dry.

a Unfold the ADF document support (1).

Lift up and unfold the ADF document output support flap (2).

Length: 147.3 to 355.6 mm Width: 147.3 to 215.9 mm Weight:

How to load documents 3

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

64 to 90 g/m

b Fan the pages well. c Stagger the pages of your document

face up top edge first, in the ADF until the Touchscreen shows ADF Ready and you feel the top page touch the feed rollers.

Chapter 3

NOTE

IMPORTANT

d Adjust the paper guides (1) to fit the

width of your document.

To scan non-standard documents, see Using the scanner glass on page 34.

Using the scanner glass 3

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

You can use the scanner glass to copy or scan pages of a book, one page at a time.

Document Sizes Supported 3

Length: Up to 300.0 mm Width: Up to 215.9 mm Weight: Up to 2.0 kg

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

c Close the document cover.

If the document is a book or is thick do not slam the cover or press on it.

Making copies 4

How to copy 4

The following steps show the basic copy operation.

a Do one of the following to load your

document:

 Place the document face u p in the

ADF (see Using the automatic document feeder (ADF) on page 33).

 Load your document face down on

the scanner glass (see Using the scanner glass on page 34).

b Press the Copy button on the

Touchscreen.

 The Touchscreen shows

Stop copying 4

To stop copying, press .

Copy preset settings 4

You can copy with a variety of settings that are already set up for you in the machine simply by pressing t hem.

The following preset settings are available.

 Receipt  Normal  2in1(ID)  2in1  2-sided(12)  Paper Save

a Load your document.

b Press (Copy).

c Swipe left or right to display Receipt,

Normal, 2in1(ID), 2in1, 2-sided(12) or Paper Save, and

then press the option you want.

d Enter the number of copies you want. e Do one of the following:

 To change more settings, go to

1 No. of Copies

You can enter the number of cop ies by using the numeric al pad.

c For multiple copies, enter the two-digit

number (up to 99).

d Press Colour Start or Mono Start.

f Press Options. g Swipe up or down, or press a or b to

step f.

 If you have finished changing

settings, go to ste p i.

display the available settings, and then press the setting you want.

Chapter 4

NOTE

h Swipe up or down, or press a or b to

display the available options, and then press your new option. Repeat steps g and h for each setting you want. If you have finished changing settings, press OK.

Save the settings as a Shortcut by pressing Save as Shortcut.

i Press Colour Start or Mono Start.

Copy Options 4

You can change the following copy settings. Press Copy and then press Options. Swipe up or down, or press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing settings, press OK.

(Advanced User's Guide)

For more information about changing the following settings, see Advanced User's Guide: Copy settings:

 Quality  Enlarge/Reduce  Density  Contrast  Stack/Sort  Page Layout  2in1(ID)  Colour Adjust  2-sided Copy  Remove Background Colour  Save as Shortcut

How to print from a compu ter 5

Printing a document 5

The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver.

(For more information about printer driver settings, see Software User's Guide.)

a Install the Brother printer driver from the

CD-ROM (see Quick Setup Guide).

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties (or Preferences, depending on the application you are using).

d Choose the settings you want to change

in the Properties dialog box, and then click OK.

 Paper Size  Orientation  Copies  Media Type  Print Quality  Colour / Mono  Document Type  Multiple Page  2-sided / Booklet  Paper Source

e Click OK to begin printing.

How to scan to a computer 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite).  Configure the machine with a TCP/IP address if network scanning does not work (see Software

User's Guide).

How to sc a n to a co mp u ter

NOTE

Scanning a document as a PDF file using ControlCenter4 (Windows®) 6

(For Macintosh users, see Software User's Guide.)

The screens on your computer may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications . You can use ControlCenter4 on your computer.

a Load your document (see How to load documents on page 33). b Follow the instructions for the operating system you are using.

 (Windows®XP, Windows Vista® and Windows® 7)

Open ControlCenter4 by clicking (Start) > All Programs > Brother > XXX-XXXX (where XXX-XXXX is your model name) > ControlCenter4. The ControlCen ter4 application will open.

 (Windows

Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click

ControlCenter4. The ControlCenter4 application will open.

c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.

Chapter 6

d Make sure the machine you want to use is selected from the Model drop-down list. e Click File.

f Press Scan.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to sc a n to a co mp u ter

How to scan a document as a PDF file using the Touchscreen 6

a Load your document (see How to load documents on page 33). b Press Scan.

c Swipe left or right to display to File.

will be displayed in the centre of the Touchscreen highlighted in blue.

d Press OK.

When the machine is connected to a network, press the computer Name. Do one of the following:

 If you want to use the default settings, go to step i.  If you want to change the default settings, go to step e.

e Press Options. f Press Set with Touch Panel.

Press On.

g Choose the settings for Scan Type, Resolution, File Type, Scan Size and

Remove Background Colour as needed.

h Press OK. i Press Start.

The machine starts the scanning process.

Chapter 6

NOTE

The following scan modes are available.

• to Network (Windows®)

• to FTP

• to E-mail

• to Image

• to OCR

• to File

• WS Scan

Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Software Us er's Guide.)

(Web Services Scan)

NOTE

Routine ma in tenance A

Replacing the consumable items A

You must to replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable item s by yourself:

Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly. If the toner cartridge is placed in the machine without the drum unit, the messages Drum ! may be displayed.

Toner cartridge Drum unit

See Replacing the toner cartridges on page 47. Model Name: TN-241BK, TN-241C, TN-24 1M,

TN-241Y, TN-245C, TN-245M, TN-2 45Y

See Replacing the dru m units on page 54. Model Name: DR-241CL (4 pc. drum set) or

DR-241CL-BK, DR-241CL-CMY (si ngle drums)

Belt unit Waste toner b o x

See Replacing the belt unit on page 60. Model Name: BU-220CL

See Replacing the waste toner box on page 64. Model Name: WT-220CL

The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.

Touchscreen messages

Toner Lo w Prepare New

Toner Cartridge.

Consumable item to prepare

Toner cartridge

BK = Black C = Cyan M = Magenta Y = Yellow

Approximate life How to replace Model nam e

<Black> 2,500 pages

<Cyan, Magenta, Yellow>

1,400 pages 2,200 pages

Drum End SoonX

1 Drum unit

15,000 pages

X = BK, C, M, Y BK = Black C = Cyan M = Magenta Y = Yellow

Belt End Soon Belt unit WT Box End Soon

A4 or Let ter size single-si ded pages.

Approx. cartridge yield is declared in accord ance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

Waste toner box

50,000 pages 50,000 pages

See page 47.

125

126

134

See page 55. 4 Drum units:

See page 60. BU-220CL

See page 64. WT-220CL

TN-241BK TN-241C TN-241M TN-241Y TN-245C TN-245M TN-245Y

DR-241CL

1 Drum unit: DR-241CL-BK DR-241CL-CMY

Routine maintena nce

You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen.

Touchscreen messages

Replace Toner

Consumable item to replace

Toner cartridge The Touchscreen

shows the toner cartridge colour that you must replace.

BK = Black C = Cyan M = Magenta Y = Yellow

Replace DrumX

Drum unit

X = BK, C, M, Y, BK = Black C = Cyan M = Magenta

Y = Yellow Drum Stop Drum unit Replac e Be lt Belt unit

Replac e WT Box W aste toner box Replac e Fu se r Fuser unit

Replac e PF kit Paper feeding kit

Approximate life How to replace Model name

<Black> 2,500 pages

125

<Cyan, Magenta, Yellow>

1,400 pages 2,200 pages

125

126

15,000 pages

See page 47.

134

See page 55. 4 Drum units:

TN-241BK TN-241C TN-241M TN-241Y TN-245C TN-245M TN-245Y

DR-241CL

1 Drum unit: DR-241CL-BK DR-241CL-CMY

50,000 pages 50,000 pages 50,000 pages

See page 60. BU-220CL

See page 64. WT-220CL

Contact Brother c ustomer service or yo ur local Brother dealer for a replacement fuser unit.

50,000 pages

Contact Brother c ustomer service or yo ur local Brother dealer for a replacement paper feeding kit.

A4 or Letter size si ngle-si ded pages.

Approx. cartridge yield is declared in accor dance with ISO/IEC 19798.

1 page per job

Drum life is approximate and may vary by type of use.

Standard toner cartridge

High yield toner cartridge

NOTE

• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office (see Product Safety Guide: Recycling information in accordance with the WEEE and Battery Directives).

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life for each of the toner cartridges is based on ISO/ICE 19798. Freque ncy of replacement will vary depending on the print volume, percentage of coverage, types of media used, and powering on/off the machine.

• Frequency of replacement consumables except toner cart ridges will v ary depending on the print volume, types of media used, and powering on/off the machine.

Routine maintena nce

NOTE

Replacing the toner cartridges A

Model Name: TN-241BK1, TN-241C1,

TN-241M TN-245M

The Standard toner cartridge can print approximately 2,500 pages approximately 1,400 pages

Magenta, Yellow). The High Yield toner cartridge can print approximately 2,200

pages page count will vary depending on your average type of document.

When a toner cartridge is running low, the Touchscreen shows Toner Low.

The toner cartridges that come supplied with the machine will need to be replaced after

approximately 1,000 pages

Standard toner cartridge

High yield toner cartridge

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

, TN-241Y1, TN-245C2,

, TN-245Y

(Cyan, Magenta, Yellow). Actual

(Black) or

(Cyan,

Toner Low A

If the Touchscreen shows Toner Low, buy a new toner cartridge for the colour indicated on the Touchscreen and have it ready before you get a Replace Toner message.

Replace Toner A

When the Touchscreen shows Replace Toner the machine will stop printing until you

replace the toner cartridge. The Touchscreen shows the toner cartridge

colour that you must replace. (BK=Black, C=Cyan, M=Magenta, Y=Y ello w )

A new Brother Original toner cartridge will reset the Replace Toner message.

• The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, contact Brother customer service or your local Brother dealer.

• We recommend that you clean the machine when you replace the toner cartridge (see Cleaning and Checking the machine on page 69).

• DO NOT unpack the new toner cartridge until you are ready to install it.

Replacing the toner cartridges A

WARNING

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

c Remove the toner cartridge and drum

unit assembly for the colour shown on the Touchscreen.

HOT SURFACE

After you have just used the machine, some intern a l pa rts o f th e ma c hine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

IMPORTANT

• We recommend that you place the toner

WARNING

cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine maintena nce

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, only use a dry, lint-free cloth.

(See Product Safety Guide: G eneral precautions.)

IMPORTANT

• Handle the toner cartridge carefully. If

NOTE

toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge.

• Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office (see Product Safety Guide: Recycling

information in accordance with the WEEE and Battery Directives).

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.

Routine maintena nce

IMPORTANT

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• If an unpacked drum unit is placed in direct sunlight (or room light for long periods of time), the unit may be damaged.

• Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

f Pull off the protective cover.

Put the new toner cartridge in the drum unit immediately after you remove its protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

g Put the new toner cartridge firmly into

NOTE

the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on t he dru m u nit w ill lift automatically.

h Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

Make sure you put the toner cartridge in correctly or it may separate from the drum unit.

Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

i Repeat step c and step h to clean

each of the three remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

Routine maintena nce

NOTE

BK C

M Y

j Slide each toner cartridge and drum unit

assembly into the machine. Make sure you match the toner cartridge colour to the same colour label on the machine.

k Close the top cover of the machine.

After replacing a toner cartridge, DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait. message and returns to Ready mode.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Repla cin g the dr u m un its A

IMPORTANT

Model Name: DR-241CL 4 pc. Drum Set or single drum units DR-241CL-BK, DR-241CL-CMY

A new drum unit can print approximately 15,000 A4 or Letter size single-sided pages.

DR-241CL Drum Set contains four drum units one Black (DR-241CL-BK) and three colour (DR-241CL-CMY).

DR-241CL-BK contains one Black drum. DR-241CL-CMY contains one Colour drum.

Drum wear and tear occurs due to general use, rotation of the drum and interaction with paper, toner and other materials in the paper path. In designing this product, Brother decided to use the number of rotations of the drum as a reasonable determinant of the drum life. When a drum reaches the factoryestablished rotation limit corresponding to the rated page yield, the product’s Touchscreen LCD will advise you to replace the applicable drum(s). The product will continue to function; however, print quality may not be optimal.

As the drums rotate in unison during the various stages of operation (regardless of whether toner is deposited on the page) and because damage to a single drum unit is not likely, you must replace all of the drums at once (unless you replaced an individual drum [DR-241CL-BK for Black and DR-241CL-CMY for Colour] for reasons other than reaching its rated life). For your convenience, Brother sells the drum units as a set of four (DR-241CL).

For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum or toner unit.

Drum ! A

The corona wires are dirty. Clean the corona wir es i n t he f our dru m un its (s ee Cleaning the corona wires on page 73).

If you cleaned the corona wires and the Drum ! error is st il l d is p lay ed on the Touchscreen, then the drum unit is at the end of its life. Replace the drum units with a new set.

Drum End SoonX A

If only a specified drum is near the end of its life, the Touchscreen shows the Drum End SoonX message. The X indicates the drum unit colour that is near the end of its life. (BK=Black, C=Cyan, M=Magenta, Y=Yellow ). We recommend you keep Brother Original drum units ready for installation. Buy a new drum unit DR-241CL-BK (for Black) or a DR-241CL-CMY (for either C, M, Y colour) and have it ready before you get a Replace DrumX message.

Replace DrumX A

If only a specified drum needs to be replaced, the Touchscreen shows the Replace DrumX message. The X indicates the drum unit colour that you must replace. (BK=Black, C=Cyan, M=Magenta, Y=Yellow )

The drum unit has exceeded its rated life. Replace the drum unit with a new one. We recommend a Brother Original drum unit be installe d at thi s t im e .

When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in.

Routine maintena nce

IMPORTANT

Drum Stop A

We cannot guarantee the print quality. Replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time.

When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in.

Replacing the drum units A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• Every time you replace the drum unit, clean the inside of the machine (see Cleaning and Checking the machine on page 69).

• DO NOT unpack the new drum unit until you are ready to install it. Exposure to direct sunlight (or room light for long periods of time) may damage the drum unit.

a Mak e sure the mac hine is turned on . b Open the top cover until it locks in th e

open position.

c Remove the toner cartridge and drum

WARNING

IMPORTANT

unit assembly for the colour shown on the Touchscreen.

HOT SURFACE

After you have just used the machine, some internal p ar ts o f the mac h ine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the green lock lever and take

WARNING

IMPORTANT

the toner cartridge out of the drum unit.

Routine maintena nce

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

(See Product Safety Guide: General precautions.)

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.

NOTE

• Be sure to seal up the used drum unit

NOTE

tightly in a bag so that toner powder does not spill ou t of the drum unit.

• Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office (see Product Safety Guide: Recycling

information in accordance with the WEEE and Battery Directives).

e Unpack the new drum unit. f Pull off the protective cover.

g Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Make sure you put the toner cartridge in correctly or it may separate from the drum unit.

Routine maintena nce

NOTE

BK C

M Y

h Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

j Slide each toner cartridge and drum unit

assembly into the machi ne. Make sure you match the toner cartridge colour to the same colour label on the machine.

Be su r e to r e turn th e ta b to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

i Repeat step c and step h to clean

each of three remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

k Close the top cover of the machine.

IMPORTANT

Replacing the belt unit A

l When you replace the drum unit with a

new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in.

Model name: BU-220CL A new belt unit can print approximately

50,000 A4 or Letter size single-sided pages.

Replace Belt A

When the Replace Belt message appears on the Touchscreen, you must replace the belt unit.

When you replace the belt unit with a new one, you must reset the belt unit counter. Instructions of how to do this can be found in the box your new belt unit came in.

• DO NOT touch the surface of the belt unit. If you touch it, it could decrease print quality.

• D am age caus ed by incorrec t handling of the belt unit may void your warranty.

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

c Remove all of the toner cartridge and

WARNING

IMPORTANT

drum unit assemblies.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

Routine maintena nce

• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Hold the green handle of the belt unit

IMPORTANT

and lift the belt unit up, and then pull it out.

e Unpack the new belt unit and put the

new belt unit in the machine.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Routine maintena nce

BK C

M Y

f Slide each toner cartridge and drum unit

assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine.

g Close the top cover of the machine. h When you replace the belt unit with a

new one, you must reset the belt unit counter. Instructions of how to do this can be found in the box your new belt unit came in.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Replacing the waste toner boxA

WARNING

Model name: WT-220CL The life of a waste toner box is approximately

50,000 A4 or Letter size single-sided pages.

WT Box End Soon A

If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of i ts life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.

c Remove all of the toner cartridge and

drum unit assemblies.

Replace WT Box A

When the Replace WT Box message appears on the Touchscreen, you must replace the waste toner box.

a Make sure the machine is turned on. b Open the top cover until it locks in the

open position.

HOT SURFACE

After you have just used the machine, some intern a l pa rts o f th e ma c hine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

IMPORTANT

• We recommend that you place the toner

IMPORTANT

cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine maintena nce

d Hold the green handle of the belt unit

and lift the belt unit up, and then pull it out.

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Remove the orange packing material

NOTE

and discard it.

f Hold the green handle of the waste toner

box and remove the waste toner box from the machine.

This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment.

WARNING

IMPORTANT

NOTE

• DO NOT put the waste toner box into a

fire. It could explode, resulting in injuries.

• DO NOT use flammable substances,

any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, only use a dry, lint-free cloth.

(See Product Safety Guide: General precautions.)

Routine maintena nce

g Unpack the new waste toner box and

place it in the machine.

• Be sure to seal up the waste toner box

• Discard the used waste toner box

DO NOT reuse the waste toner box.

tightly in a bag so that toner powder does not spill out of the waste toner box.

according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office.

h Put the belt unit back in the machine.

BK C

M Y

i Slide each toner cartridge and drum unit

assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

j Close the top cover of the machine.

Cleaning and Checking

WARNING

IMPORTANT

the machine A

Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth.

• DO NOT put a toner cartridge or a toner

cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.

• DO NOT use flammable substances,

(See Product Safety Guide: General precautions.)

Routine maintena nce

• Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

• DO NOT use cleaning materials that contain ammonia.

• DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel.

Cleaning the outside of the

IMPORTANT

machine A

DO NOT use any type of liquid cleaners (including ethanol).

Cleaning the Touchscreen

a Press and hold down to turn the

machine off.

b Clean the Touchscreen with a dry, soft

lint-free cloth.

b Wipe the outside of the machine with a

dry, lint-free cloth to remove dust.

c Pull the paper tray completely out of the

machine.

c Turn on the machine.

Cleaning the outside of the mach i ne

a Press and hold down to turn the

machine off.

d If paper is loaded in the paper tray,

remo ve it .

e Remove anything that is stuck inside the

paper tray.

Routine maintena nce

IMPORTANT

f Wipe the inside and the outside of the

paper tray with a dry, lint-free cloth to remove dust.

g Re-load the paper and put the paper tray

firmly back in the machine.

h Turn on the machine.

Cleaning the LED heads A

If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the page, clean the LED heads as follows:

DO NOT touch the windows of the LED heads with your fingers.

a Press and hold down to turn the

machine off.

b Open the top cover until it locks in th e

open position.

c Wipe the windows of all four LED heads

(1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers.

Cleaning the scanner glass A

a Press and hold down to turn the

machine off.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth slightly moistened with water.

d Close the top cover of the machine. e Turn on the machine.

Routine maintena nce

NOTE

c In the ADF unit, clean the white bar (1)

and the scanner glass strip (2) underneath it with a soft lint-free cloth slightly moistened with water.

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth slightly moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d Close the document cover.

Cleaning the corona wires A

If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows:

a Open the top cover until it locks in th e

open position.

b Remove the toner cartridge and drum

unit assembly.

e Turn on the machine.

WARNING

IMPORTANT

HOT SURFACE

After you have just used the machine, some internal p ar ts o f the mac h ine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

Routine maintena nce

NOTE

BK C

M Y

c Clean the corona wire inside the drum

unit by gently sliding the green tab from left to right and right to left several times.

d Slide the toner cartridge and drum unit

assembly into the machi ne. Make sure that you match the toner cartridge colour to the same colour label on the machine.

Be su r e to r e turn th e ta b to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

e Repeat steps b - d to clean the three

NOTE

remaining corona wires.

When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.

f Close the top cover of the machine.

Cleaning the drum unit A

If your printout has dots at 94 mm intervals, follow the steps below to solve the problem.

a Make sure that the machine is in the

Ready mode.

b Press .

c Press All Settings. d Swipe up or down, or press a or b to

display Print Reports.

e Press Print Reports. f Press Drum Dot Print. g

The machine will display Press OK.

Press [OK]

h The machine will print the Drum Dot

Check Sheet. Then press .

i Press and hold down to turn the

machine off.

j Open the top cover until it locks in the

open position.

k The colour of printed dots is the colour of

WARNING

IMPORTANT

the drum you should clean. Remove the toner cartridge and drum unit assembly of the colour causing the problem.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.

Routine maintena nce

• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

l Push down the green lock lever and take

IMPORTANT

the toner cartridge out of the drum unit.

• H and le the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.

Routine maintena nce

m Turn the drum unit as shown in the

illustration. Make sure that the drum unit gear (1) is on the left side.

n Read the following information from the

Drum Dot Check Sheet.

 Dot location:

The sheet has eight numbered columns. The number of the column with the printed dot in it is used to find the dot position on the drum.

o Use the numbered markers next to the

drum roller to find the mark. For example, a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the "2" region of the drum.

p Turn the edge of the drum unit toward

NOTE

IMPORTANT

NOTE

you by hand while looking at the surface of the suspected area.

DO NOT touch the drum’s surface. To avoid print quality problems, hold the edges of the drum unit.

q When you have found the mark on the

drum that matches the Drum Dot Check Sheet, wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off.

s Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.

r Turn the drum unit back over.

Make sure you put in the toner cartridge correctly or it may separate from the drum unit.

Routine maintena nce

BK C

M Y

t Slide the toner cartridge and drum unit

assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine.

u Close the top cover of the machine. v Turn on the machine and try a test print.

BK = Black, C = Cyan, M = Magenta, Y= Yellow

Cleaning the paper pick-up

rollers A

Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper.

If you have paper feed problems, clean the pick-up rollers as follows:

a Press and hold down to turn the

machine off.

b Pull the paper tray completely out of the

machine.

d Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust.

e Wipe the two pick-up rollers (1) inside

the machine to remove dust.

c If paper is loaded in the paper tray,

remo ve it .

f Put the paper tray back in the machine. g Reload the paper and put the paper tray

firmly back in the machine.

h Turn on the machine.

Calibration A

NOTE

The output density for each colour may vary depending on the machine’s environment, such as temperature and humidity. Calibration helps you to improve the colour density.

a Press .

b Press Calibration. c Press Calibrate. d Press Yes to confirm. e The machine will display Completed.

f Press .

You can reset the calibration parameters back to the factory settings.

Routine maintena nce

• If an error message is displayed, press OK and try again.

(For more information, see Error and maintenance messages on page 86.)

• If you are using the Windows driver, the driver will get the calibration data automatically if both

Use Calibration Data and Get Device Data Automatically are

selected. The default settings are on (see Software User's Guide).

• If you are using the Macintosh printer driver, the printer driver will get the calibration data automatically. If you want to get calibration data manually, you must perform the calibration using the Status Monitor (see Software User's Guide).

printer

a Press .

b Press Calibration. c Press Reset. d Press Yes to confirm. e The machine will display Completed.

f Press .

Auto Registration A

If solid areas of colour or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem.

a Press .

Frequency (Colour Correction) A

You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner.

b Press Auto Regist.. c Press Yes to confi rm. d The machine will display Completed.

e Press .

a Press .

b Press All Settings. c Swipe up or down, or press a or b to

display Printer.

d Press Printer. e Swipe up or down, or press a or b to

display Frequency.

f Press Frequency. g Press Normal, Low or Off.

h Press .

Troubleshooting B

If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Identifying your problem B

First, check the following:

 The machine’s power cord is connected correctly and the machine’s power is on. If the

machine does not turn on after connecting the power cord, see Other difficulties on page 107.

 All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

 Touchscreen Messag es

(See Error and maintenance messages on page 86.)

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

Paper handling and Printing problems:

 Printing difficulties on page 103  Paper handling difficulties on p age 104

Copying problems:

 Copying difficulties on page 105

Scanning problems:

 Scanning difficulties on page 105

Software and Network problems:

 Software difficulties on page 105  Network difficulties on page 106

Error and maintenance mes sage s B

As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.

You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

2-side d Dis ab led The back cover of the machi ne

is not closed complet ely.

Access Denied The function you want to us e is

restricted by Secure Function Lock 2.0.

Calibration failed.

Cartridge Error Put the Ton er

Cartridge back

inX

(X) shows the toner cartri dg e co lour with the problem. (BK)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

Calibration failed. Press OK and try it again.

The toner cartridge i s not installed correctly.

Close the back cover of the machine until it locks into the closed position.

Contact your ad m inistrator to check your Secure Function Lock Settings.

 Press and hold down to turn off the

 Put in a new belt unit (see Replacing the

 If the problem continues, contact Brother

Pull out the toner car tr idge and drum unit assembly for t he colo ur that is i ndicat ed on the Touchscreen. Re move the toner cartri dge, and put it back into the dr um unit again. Put the toner cartri dge and drum un it assembly back in the machine.

If the problem continues, contact Brother customer service or your local Brother dealer.

machine. Wait a few seconds, and turn on the

machine again. Perform the colou r cal ibration again using

the Touchscreen or the printer driver (see

Calibration on page 83).

belt unit onpage 60).

customer service or your local Brother dealer.

Error Message Cause Action

Coolin g Do wn Wait for a while

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the Tou chscreen shows Cooling Do wn, and Wait for a wh il e .

Make sure you can hear the f an in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for severa l minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes, then reconnect it.

Cover is Ope n. The top cover is not

Close the top cover of the machi ne.

completely closed. The fuser cover is not

completely closed or paper was jammed in t he back of t he machine when you turned on the power.

 Close the fuser cover located inside the

back cover of the machine.

 Make sure paper is not jammed beh ind the

fuser cover at the back of the machine, then close the fuser cover and press Start (see Paper is jammed at t he back of the machi ne on page 96).

The ADF cover is not

Close the ADF cover of the machine.

completely closed. The ADF cover is open while

loading a document.

Document Jam The document was not

inserted or fed correctl y, or the document scann ed from the

Close the ADF cover of the machine, then press . See Doc ument is jammed i n the top of the ADF

unit on page 92 or Usi ng the aut om atic document feeder (ADF) on page 33.

ADF was too long.

Drum End SoonX

(X) shows drum unit colour that is near the end of its life. (BK)=Black, (Y)=Yellow, (M)=Magenta, (C)=Cyan.

The drum unit for the colo ur indicated on the Touchscreen is near the end of its life.

Drum ! The corona wires on the drum

units must be cleaned. The drum unit or the toner

cartridge and drum unit assembly is not installed correctly.

Drum Stop It is time to replace the drum

unit.

Order a new drum unit for the colour indicat ed on the Touchscr een before you get a Replace DrumX message.

Clean the corona wires on t he drum units (see Cleaning the corona wires on page 73).

Put the t oner c artr idge i nt o th e d rum uni t t hat is indicated on the Touchscreen. Then reinstall the toner cartridg e and drum unit assembly into the machine.

Replace the drum unit for the colour indicated on the Touchscreen. (see Replacing the drum units on page 55).

Troubleshooting

Error Message Cause Action

Fuser Er ror The temperatur e of the fuser

unit does not rise t o a specified temperature within the specified time.

The fuser unit is too hot.

Jam 2-si ded The paper is jammed

underneath the paper tray or the fuser unit.

Jam Insi de The paper is jammed inside

the m a chine.

Jam Manu al Fe ed The paper is jammed in the

manual feed slot of the machine.

Jam Rear The paper is jammed in the

back of the machine.

Jam Tray The paper is jammed in the

paper tray of the machine.

Limit Ex cee de d The number of pages you are

allowed to print has been exceeded. The print job will be cancelled.

Log Acce ss Er ro r The machine could not access

the pri n t log file in th e server.

Manual Feed Manual was selected as the

paper source when there was no paper in the manual feed slot.

No Belt Unit The belt unit is not installed

correctly.

No Permission Printing colo ur documents is

restricted by Secure Function Lock 2.0. The print job will be cancelled.

No Paper The machine is out of p aper in

the paper tray, or paper is not correctly loaded in the paper tray.

Press and hold down to turn the machine off, wait a few seconds, and then turn it on

again. Leave the machine idle for 15 minutes with the power on.

See Paper is jammed unde rneath the paper tray on page 101.

See Paper is jammed in side the machine on page 98.

See Paper is jammed in the manual feed slot on page 94.

See Paper is jammed at the back of the machine on page 96.

See Paper is jammed in the paper tray on page 94.

Contact your ad m inistrator to check your Secure Function Lock Settings.

Contact your admin istrator to check the Store Print Log to Network settings.

For more information , see Network User's Guide: Store Print Log to Network

Place paper in the manual feed slot (see Loading paper in the manual feed slot on page 22).

Reinstall the bel t uni t (see Replacing the belt unit on page 60).

Contact your ad m inistrator to check your Secure Function Lock Settings.

Do one of the following:

 Refill paper in the paper tr ay. Make sure the

paper guides are set to the correct size.

 Remove the paper and load it agai n. Make

sure the pape r g uides a re set t o t he corr ect size.

Error Message Cause Action

No Toner The toner cartridge or the

toner cartridge and drum unit assembly is not installed correctly.

No Tray The paper tray is not installed

or not installed correctly.

No Waste Toner The waste toner box is not

installed correctly.

Out of Mem or y The machine’s memory is full. Reduce the print resolution.

Out of Mem or y Secure Print Data

is full. Press Stop Key and delete the previous ly sto red data.

Print Un ab le XX The machine has a

Registration failed.

Replac e Be lt It is time to replace the belt

The machine’s memory is full.

mechanical problem.

Registration failed. Press OK and try again.

unit.

Remove the toner cartridge and drum unit assembly for the colour indicated on the Touchscreen. Remove the to ner cartridge from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the toner cartridge and drum unit assem bly back in the machine. If th e proble m continue s, repl ace the toner cartridge (see Replaci ng the toner cartridges on page 47).

Reinstall the paper tray.

Reinstall the Waste Toner Box (see Replacing the waste toner box on page 64).

(See Software User's Guide.) Press and delete the previously sto red

secure print data.

Do one of the following:

 Press and hold down to turn the

machine off, wait a few minutes, and then turn it on again.

 If the problem continues, contact Brother

customer service for support.

 Press and hold down to turn off the

machine. Wait a few seconds, then turn it on again. Perform the auto colour registration using

the Touchscreen (see Auto Registration on page 84).

 Put in a new belt unit (see Replacing the

belt unit on page 60).

 If the problem continues, contact Brother

customer service.

Replace the belt unit (see Replacing the belt unit on page 60).

Troubleshooting

Error Message Cause Action

Replac e Dru mX

(X ) shows drum unit colour that must be replaced. BK=Black, C=Cyan, M=Magenta, Y=Yellow.

It is time to replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

Replac e Fus er It is time to replace the fuser

unit.

Replace the drum unit for the colour indicated on the Touchscreen (see Replacing the drum units on page 55).

Reset the drum unit counter. (see Replacing the drum units on page 55).

Contact Brother customer servi ce or a Brother Authorized Servi ce Center to repl ace the fu ser unit.

Replac e PF ki t It is time to replace the paper

feeding kit.

Contact Brother customer servi ce or a Brother Authorized Service Center to replace the PF Kit.

Replac e Ton er

The Touchscreen shows the toner cartri dg e co lour tha t you must replace.

BK=Black, C=Cyan, M=Magenta, Y=Yellow

The toner cartridge i s at th e end of its life. The m achine will stop all print operations.

Replac e WT Bo x It is time to replace t he waste

toner box.

Scan Unable XX The machine has a

mechanical problem.

Replace the toner cartridge for the colour indicated on the Touchscreen (see Replacing the toner cartri dges onpage 47).

Replace the waste toner box (see Replacing the waste toner box on page 64).

 Press and hold down to turn the

machine off, and then turn it on again.

Document is too long for 2-sided scanning.

Short pa per The length of the paper i n the

tray is too short for the machine to deliver it to the Face down output tray.

Size Error 2-sided

The paper size defined in the printer driver and the Touchscreen menu is not available for a utomatic 2-si ded printing.

The paper in t he tray is not the correct size and is not available for a utomatic 2-si ded printing.

 If the problem continues, contact Brother

customer service for support.

Press . Use the appropriate size of paper for 2-sided sca nning (see Print media on page 152).

Open the b ack cove r (face-up output tray) to l et the printed page exit onto the face up output tray. Remove the printed pages and then press Start.

Press . Choose a paper size that is supported by 2-sided printing.

The paper size you can use for automatic 2-sided printing is A4.

Load the correct size of paper in the tray and set the size of paper for the t ray (see Paper Size on page 27).

The paper size you can use for automatic 2-sided printing is A4.

Error Message Cause Action

Size mismatch The paper in the tra y is not the

correct size.

Small pa pe r The paper size specif ied in the

printer dr iver is too small for the machine to deliver it to the Face-down output tray.

Toner Er ro r One or more toner cartridges

are not installed correctly.

Toner Lo w If the Touchscreen shows

Toner Low you can still print;

however, the machine is telli ng you that the toner cartridge is near the end of its life.

Touchscreen Initialisation Failed

WT Box End Soon The waste toner box is near

The Touchscreen was pressed before the power on initializ a ti on was com p le t e d.

Debris may be stuck bet ween the lower part of the Touchscreen and its frame.

the end of its life .

Load the correct size of paper in the tray and set the size of paper to the tray (see Paper Size on page 27).

Open the back cover (back output tray) to let the printed paper out on th e back output tray and then press Start.

Pull out the drum unit s. Remove all of the to ner cartridges, and then put them back into the drum units.

Order a new toner cartri dge for the colour that is indicated on the Touchscreen now so a replacement toner cartridge will be available when the Touchscreen shows Replace Toner.

Make sure nothing i s touching or rest ing on the Touchscreen.

Insert a piece of sti ff paper between the lower part of the Touchscreen a nd its fram e and sli de it back and forth to push out the debris.

Buy a new waste toner box before you get a Replac e WT Box message.

Troubleshooting

Document Jams B

Document is jammed in the top of the ADF unit B

Document is jammed under the docum en t co ver B

a Remove any paper from the ADF that is

not jammed.

a Remove any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

d Close the ADF cover.

e Press .

b Lift the document cover. c Pull the jammed document out to the

right.

If the document rips or tears, be sure you remove all small paper scraps to prevent future jams.

d Close the document cover.

e Press .

Brother DCP-9020CDW Basic User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guides and where do I find them?

Table of Contents

General informati on 1

Using the documentation

Symbo ls an d con v en tio ns used in the do cu men tat io n 1

Accessing Brother Utilities (Windows® 8) 1

Accessing the Advanced User’s Guide, Softwa re User’s Guide and Network User’s Guide

Viewing Documentation 1

Viewing Documentation (Windows®) 1

Viewing Documentation (Macintosh) 1

How to find Scanning instructions 1

How to access the User’s Guides for Advanced Featur es

Accessing Brother Support (Windows®) 1

Accessing Brother Support (Macintosh) 1

Control panel overview 1

Touchscreen LCD 1

Settings screen 1

Setting the Ready screen 1

Basic Operations 1

Shortcut Settings 1

Adding Copy Shortcuts 1

Adding Scan Shortcuts 1

Adding Web Connect Shortcuts 1

Changing Shortcuts 1

Editing Shortcut Names 1

Deleting Shortcuts 1

Recalling Shortcuts 1

Volume settings 1

Beeper volume 1

Loading paper 2

Loading paper and print media

Loadin g paper in the paper tray 2

Printing on plain paper, thin paper or recycled paper from the paper tray 2

Loadin g paper in the manual feed slot 2

Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot 2

Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot 2

Unscannable and unprintable areas 2

Paper settings 2

Paper Size 2

Pape r Ty pe 2

Acceptable paper and other print media 2

Recommended pape r and print media 2

Type an d size of paper 2

The names for the paper trays in the printer driver and this Guide are as follows: 2

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loadin g d ocuments 3

How to load documents

Using th e aut oma tic document feeder (ADF) 3

Document Sizes Supported 3

How to load documents 3

To scan non-standard documents, see Using the scanner glass on page 34.

Document Sizes Supported 3

How to load documents 3

Making copies 4

How to copy 4

Stop copying 4

Copy preset settings 4

Copy Options 4

How to print from a compu ter 5

Printing a document 5

How to scan to a computer 6

Before scanning 6

Scanning a document as a PDF file using ControlCenter4 (Windows®) 6

How to scan a document as a PDF file using the Touchscreen 6

Replacing the consumable items A

Replacing the toner cartridges A

Toner Low A

Replace Toner A

Replacing the toner cartridges A