Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.
December 2010
SM-FAX122
8C5E01 (9)
Confidential
TRADEMARKS
The Brother logo is a registered trademark of Brother Industries, Ltd.
Apple and Macintosh are trademarks of Apple Inc., registered in the United States and other countries.
PCL is either a trademark or a registered trademark of Hewlett-Packard Company in the United States
and other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United
States and/or other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux is a registered trademark of Linus Torvalds in the United States and other countries.
PostScript and PostScript3 are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
ENERGY STAR is a U.S. registered mark.
Citrix and MetaFrame are registered trademarks of Citrix Systems, Inc. in the United States.
Intel, Intel Xeon and Pentium are trademarks or registered trademarks of Intel Corporation.
AMD, AMD Athlon, AMD Opteron and combinations thereof, are trademarks of Advanced Micro
Devices, Inc.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
All other trademarks are the property of their respective owners.
The function comparative table for models as described in this Service Manual are shown below.
1. PERIODICAL REPLACEMENT PARTS .................................................................................. 7-1
APPENDIX 1SERIAL NUMBERING SYSTEM
APPENDIX 2DELETION OF USER SETTING INFORMATION, ETC.
APPENDIX 3INSTALLING THE MAINTENANCE DRIVER
APPENDIX 4HOW TO MAKE PROTECTIVE MATERIAL OF DRUM UNIT
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REGULATION
Approval Information (MFC only)
THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE
FITTED WITH THE APPROPRIATE CONNECTOR.
Brother advises that this product may not function correctly in a country other than where it
was originally purchased, and does not offer any warranty in the event that this product is
used on public telecommunication lines in another country.
Declaration of Conformity (Europe only)
(DCP-7055/DCP-7057/DCP-7057E/DCP-7060D/DCP-7065DN/MFC-7360/
MFC-7362N/MFC-7360N/MFC-7460DN/MFC-7470D/MFC-7860DN only)
We, Brother Industries, Ltd.
15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in compliance with the essential requirements of Directives
2004/108/EC, 2006/95/EC and 2005/32/EC.
The Declaration of Conformity (DoC) is on our Website.
Please go to http://solutions.brother.com/.
• choose region (eg. Europe)
• choose country
• choose your model
• choose “Manuals”
• choose Declaration of Conformity (Select Language when required.)
Declaration of Conformity (Europe only)
(DCP-7055W/DCP-7057W/DCP-7070DW/MFC-7860DW only)
We, Brother Industries, Ltd.
15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan
declare that this product is in compliance with the essential requirements of Directives
1999/5/EC and 2005/32/EC.
The Declaration of Conformity (DoC) is on our Website.
Please go to http://solutions.brother.com/.
• choose region (eg. Europe)
• choose country
• choose your model
• choose “Manuals”
• choose Declaration of Conformity (Select Language when required.)
This product is a Class 1 laser product as defined in IEC60825-1:2007 specifications.
The label shown below is attached in countries where required.
This product has a Class 3B Laser Diode which emits invisible laser radiation in the scanner
unit. The scanner unit should not be opened under any circumstances.
CLASS 1 LASER PRODUCT
APPAREIL À LASER DE CLASSE 1
LASER KLASSE 1 PRODUKT
Use of controls, adjustments or performance of procedures other than those specified
in this manual may result in hazardous radiation exposure.
Disconnect Device
This product must be installed near an electrical socket that is easily accessible. In case of
emergencies, you must disconnect the power cord from the electrical socket to shut off
power completely.
Wiring Information (U.K. only)
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the
same rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt,
call a qualified electrician.
Warning -This product must be earthed.
The wires in the mains lead are coloured in line with the following code:
• Green and Yellow: Earth
• Blue: Neutral
•Brown: Live
LAN Connection (Network models only)
CAUTION
DO NOT connect this product to a LAN connection that is subject to over-voltages.
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Radio Interference
This product complies with EN55022 (CISPR Publication 22)/Class B.
EU Directive 2002/96/EC and EN50419
This equipment is marked with the above recycling symbol. It means that at the end of the life
of the equipment you must dispose of it separately at an appropriate collection point and not
place it in the normal domestic unsorted waste stream. This will benefit the environment for
all. (European Union only)
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For USA and Canada
Standard telephone and FCC notices (MFC only)
These notices are in effect on models sold and used in the United States only.
When programming emergency numbers or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call before
hanging up.
• Perform these activities in the off-peak hours, such as early morning or late evening.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the backside of this equipment is a label that contains, among other information, a
product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be
provided to the telephone company.
You may safely connect this equipment to the telephone line by means of a standard modular
jack, USOC RJ11C.
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by the
ACTA. A compliant telephone cord and modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also compliant. (See
installation instructions for details.)
The REN is used to determine the number of devices that may be connected to a telephone
line. Excessive RENs on a telephone line may result in the devices not ringing in response to
an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company. For products approved after July 23, 2001,
the REN for this product is part of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point
(e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.
If this equipment causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. But if advance
notice is not practical, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in its facilities, equipment, operations or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please
contact Brother Customer Service. (See Brother numbers in the Basic User's Guide.) If the
equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs. Contact the state public utility
commission, public service commission or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this equipment does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, call your telephone company or a
qualified installer.
If you are not able to solve a problem with your product, call Brother Customer Service. (See
Brother numbers in the Basic User's Guide.)
WARNING
For protection against the risk of electrical shock, always disconnect all cables from
the wall outlet before servicing, modifying or installing the equipment.
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Federal Communications Commission (FCC) Declaration of Conformity
(For USA)
Responsible Party:Brother International Corporation
100 Somerset Corporate Boulevard
P. O . B o x 6 9 11
Bridgewater, NJ 08807-0911
USA
Telephone: (908) 704-1700
declares, that the products
Product name:DCP-7060D/DCP-7065DN/HL-2280DW/
MFC-7360N/MFC-7365DN/MFC-7460DN/MFC-7860DW
complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
(Wireless network models only)
This transmitter must be co-located or operated in conjunction with any other antenna or
transmitter.
Important
A shielded interface cable should be used to ensure compliance with the limits for a Class B
digital device. Changes or modifications not expressly approved by Brother Industries, Ltd.
could void the user’s authority to operate the equipment.
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Industry Canada Compliance Statement (For Canada)
This Class B digital apparatus complies with Canadian ICES–003.
Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of this device.
L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes:
(1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter
tout brouillage radioélectrique reçu, même si ce brouillage est susceptible de compromettre
le fonctionnement du dispositif.
This product meets the applicable Industry Canada technical specifications.
Le présent materiel est conforme aux specifications techniques applicables d’Industrie
Canada.
NOTICE
The Ringer Equivalence Number is an indication of the maximum number of devices allowed
to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux
qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut
consister en une combinaison quelconque de dispositifs, à la seule condition que la somme
d’indices d’équivalence de la sonnerie de tous les dispositifs n’excède pas 5.
Laser Safety (110 to 120 volt model only)
This machine is certified as a Class 1 laser product under the USA. Department of Health
and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. This means that the machine does not produce
hazardous laser radiation.
Since radiation emitted inside the machine is completely confined within protective housings
and external covers, the laser beam cannot escape from the machine during any phase of
user operation.
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FDA Regulations (110 to 120 volt model only)
The USA Food and Drug Administration (FDA) has implemented regulations for laser
products manufactured on and after August 2, 1976. Compliance is mandatory for products
marketed in the United States. The following label on the back of the machine indicates
compliance with the FDA regulations and must be attached to laser products marketed in the
United States.
MANUFACTURED:
BROTHER INDUSTRIES (VIETNAM) LTD.
Phuc Dien Industrial Zone Cam Phuc Commune, Cam giang Dist Hai Duong Province,
Vietnam.
This product complies with FDA performance standards for laser products except for
deviations pursuant to Laser Notice No. 50, dated June 24, 2007.
MANUFACTURED:
Brother Technology (Shenzhen) Ltd.
NO6 Gold Garden Ind., Nanling Nanwan, Longgang, Shenzhen, China
This product complies with FDA performance standards for laser products except for
deviations pursuant to Laser Notice No.50, dated Jun 24, 2007.
Internal laser radiation
Maximum radiation power:25 mW
Wave length:770 - 800 nm
Laser class:Class 3B
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SAFETY INFORMATION
Caution for Laser Product (WARNHINWEIS fur Laser drucker)
CAUTION:When the machine during servicing is operated with the cover open, the
regulations of VBG 93 and the performance instructions for VBG 93 are
valid.
CAUTION:In case of any trouble with the laser unit, replace the laser unit itself. To
prevent direct exposure to the laser beam, do not try to open the enclosure
of the laser unit.
ACHTUNG:Im Falle von Störungen der Lasereinheit muß diese ersetzt werden. Das
Gehäuse der Lasereinheit darf nicht geöffnet werden, da sonst
Laserstrahlen austreten können.
<Location of the laser beam window>
Additional Information
When servicing the optical system of the machine, be careful not to place a screwdriver or
other reflective object in the path of the laser beam. Be sure to take off any personal
accessories such as watches and rings before working on the machine. A reflected beam,
though invisible, can permanently damage the eyes.
Since the beam is invisible, the following caution label is attached on the laser unit.
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Definitions of Warnings, Cautions, Notes and Memos
The following conventions are used in this manual:
MarkContents
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Cautions specify procedures you must follow or avoid to prevent
possible damage to the machine or other objects.
NoteNotes tell you useful tips when servicing the machine.
MemoMemo tells you bits of knowledge to help understand the machine.
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Safety Precautions
Listed below are the various kinds of “WARNING” messages included in this manual.
WARNING
There are high voltage electrodes inside the machine. Before you clean the inside of
the machine or replace parts, make sure that you have turned off the power switch
and unplugged the machine from the AC power outlet.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
The fuser unit becomes extremely hot during operation. Wait until it has cooled down
sufficiently before replacing consumable items. DO NOT remove or damage the
caution label located on or around the fuser.
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WARNING
DO NOT use flammable substances such as alcohol, benzine, thinner or any type of
spray to clean the inside or outside of the machine. Doing this may cause a fire or
electrical shock.
If the machine becomes hot, blows smoke, or generates obscure odor, immediately
turn off the power switch and unplug the machine from the AC power outlet.
If metal objects, water or other liquids get inside the machine, immediately turn off the
power switch and unplug the machine from the AC power outlet.
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CAUTION
When you move the machine, grasp the side handholds that are under the scanner.
DO NOT carry the machine by holding it at the bottom.
To prevent injuries, be careful not to put your hands on the edge of the product under
the scanner as shown in the illustrations.
To prevent injuries, be careful not to put your fingers in the areas shown in the
illustrations.
Lightning and power surges can damage this product! We recommend that you use a
quality surge protection device on the AC power line, or unplug the machine during a
lightning storm.
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CHAPTER 1
SPECIFICATIONS
CHAPTER 1 SPECIFICATIONS
This chapter lists the specifications of each model.
WPA-PSK
(TKIP/AES),
WPA2-PSK
(AES), APOP,
POP before
SMTP, SMTPAUTH
Specifications are subject to change without notice.
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1.3Service Information
PartApproximate Life (pages)
Machine life50,000 pages (A4 / LTR) or 5 years under normal use at
Part life (ADF)50,000 pages
normal temperature and humidity.
Part life
(Document Scanner Unit)
MTBF4,000 hours
MTTR0.5 hours
Maximum monthly volume
Part life (Fuser unit)50,000 pages
Part life (Laser unit)
Part life (PF kit)
Specifications are subject to change without notice.
50,000 pages
DCP-7055/7055W/7057/7057E/7057W: Up to 8,000 pages
Other models: Up to 10,000 pages
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1.4Consumables
ConsumablesApproximate Life
Toner
cartridge
Starter
Toner
Standard
Toner
High
Capacity
<For China/Asia, Europe in DCP-7065DN/MFC-7460DN/
MFC-7860DW, DCP-7057W, DCP-7070DW, MFC-7360>
N/A
<Other models>
Approximately 700 pages/cartridge
* When printing A4/Letter-size one sided pages in accordance with
ISO/IEC 19752.
Shelf life: 2 years without opening (6 months after opening)
<DCP-7055/7055W/7057/7057E/7057W, Europe in DCP-7057>
Except for China/Asia: Approximately 1,000 pages/cartridge
For China/Asia in DCP-7055: Approximately 700 pages/cartridge
<Other models>
Approximately 1,200 pages/cartridge
* When printing A4/Letter-size one sided pages in accordance with
ISO/IEC 19752.
Shelf life: 2 years without opening (6 months after opening)
<DCP-7055/7055W/7057E/7057W, Europe in DCP-7057>
N/A
<Other models>
Approximately 2,600 pages/cartridge
* When printing A4/Letter-size one sided pages in accordance with
ISO/IEC 19752.
Shelf life: 2 years without opening (6 months after opening)
Drum unitLife expectancy: Approximately 12,000 pages/drum unit
The life expectancy varies according to the use condition. (Refer to
Display of the machine’s log (Function code 80 in Chapter 5.))
* When printing A4/Letter-size one sided pages in accordance with
ISO/IEC 19752.
Shelf life: 2 years
The shelf life of toner cartridge and drum unit is guaranteed under the normal condition as
below;
(Temperature) Normal condition: 0 to 40 °C
* Storage condition at the temperature of 40 to 50 °C: Up to 5 days
* Storage condition at the temperature of -20 to 0 °C: Up to 5 days
(Humidity) Normal condition: 35 to 85 %
* Storage condition at the humidity of 85 to 95 %: Up to 5 days
* Storage condition at the humidity of 10 to 35%: Up to 5 days
Specifications are subject to change without notice.
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