Brother DCP-7055, DCP-7055W, DCP-7057, DCP-7057W, DCP-7060D Basic User Guide

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BASIC USER’S GUIDE

DCP-7055 DCP-7055W DCP-7057 DCP-7057W DCP-7060D DCP-7065DN DCP-7070DW

Not all models are available in all countries.

Version D

UK/IRE

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-7055 / DCP-7055W / DCP-7057 /

DCP-7057W / DCP-7060D / DCP-7065DN / DCP-7070DW (Circle your model number)

Serial Number:1

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User’s Guides and where do I find it?

Which manual? What’s in it? Where is it?

Safety and Legal Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Copy and Scan operations and

how to replace consumables. See troubleshooting tips.

Advanced User's Guide

Software User's Guide

Network Glossary

(For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW)

Network User's Guide

(For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW)

Learn more advanced operations: Copy, printing reports, and performing routine maintenance.

Follow these instructions for Printing and Scanning. Instructions are included for Network Scanning (For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW) and using the Brother ControlCenter utility.

This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Printed / In the Box

PDF file / Documentation CD-ROM / In the Box

(BASIC USER'S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................2

Viewing Documentation ................................................................................... 2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 5

Control panel overview ..........................................................................................6

Changing LCD language ....................................................................................... 8

2 Loading paper 9

Loading paper and print media ..............................................................................9

Loading paper in the standard paper tray........................................................9

Loading paper in the manual feed slot ..........................................................11

Unscannable and unprintable areas..............................................................15

Paper settings......................................................................................................16

Paper Type .................................................................................................... 16

Paper Size ..................................................................................................... 16

Acceptable paper and other print media.............................................................. 17

Recommended paper and print media ..........................................................17

Type and size of paper ..................................................................................17

Handling and using special paper .................................................................18

)................................................................4

3 Loading documents 21

How to load documents .......................................................................................21

Using the automatic document feeder (ADF) (For DCP-7065DN).................21

Using the scanner glass ................................................................................22

4 Making copies 24

How to copy ......................................................................................................... 24

Stop copying.................................................................................................. 24

Copy settings.................................................................................................24

5 How to print from a computer 25

Printing a document.............................................................................................25

6 How to scan to a computer 26

Scanning a document as PDF file using ControlCenter4 (Windows®) ................26

Changing the SCAN key settings ........................................................................ 29

Before scanning.............................................................................................29

SCAN key settings.........................................................................................29

Scanning using the SCAN key ...................................................................... 31

A Routine maintenance 32

Replacing the consumable items......................................................................... 32

Replacing the toner cartridge ........................................................................ 33

Replacing the drum unit................................................................................. 39

Cleaning the machine ..........................................................................................44

Cleaning the outside of the machine ............................................................. 44

Cleaning the scanner glass ........................................................................... 45

Cleaning the corona wire............................................................................... 46

Cleaning the drum unit .................................................................................. 48

Cleaning the paper pick-up rollers................................................................. 52

B Troubleshooting 54

Error and maintenance messages....................................................................... 54

Document Jams................................................................................................... 57

Document is jammed in the top of the ADF unit (For DCP-7065DN) ............ 57

Document is jammed under the document cover (For DCP-7065DN) ..........57

Removing small documents jammed in the ADF (For DCP-7065DN)........... 58

Document is jammed at the output tray (For DCP-7065DN) .........................58

Paper Jams.......................................................................................................... 59

Paper is jammed in the standard paper tray.................................................. 59

Paper is jammed at the back of the machine ................................................ 60

Paper is jammed inside the machine............................................................. 62

Paper is jammed in the Duplex Tray ............................................................. 66

If you are having difficulty with your machine ...................................................... 68

Improving the print quality.................................................................................... 73

Machine Information ............................................................................................ 83

Checking the Serial Number..........................................................................83

Reset functions.............................................................................................. 83

How to reset the machine..............................................................................83

C Menu and features 84

On-screen programming...................................................................................... 84

Menu table..................................................................................................... 84

How to access the menu mode ..................................................................... 84

Menu keys ...........................................................................................................85

Menu table ........................................................................................................... 86

iii

D Specifications 98

General ................................................................................................................ 98

Document Size ..................................................................................................101

Print media.........................................................................................................102

Copy .................................................................................................................. 103

Scanner ............................................................................................................. 104

Printer ................................................................................................................ 105

Interfaces ........................................................................................................... 106

Computer requirements .....................................................................................107

Consumable items .............................................................................................109

Network (DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW) ............110

E Index 111

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General Setup

Memory Storage Ecology features Toner Settings LCD Contrast User Settings Report Network Configuration Report (For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW) WLAN Report (For DCP-7055W / DCP-7057W / DCP-7070DW) Scanning using a scanner driver

2 Making copies

Copy settings Duplex Copying (1-sided to 2-sided) (For DCP-7060D / DCP-7065DN / DCP-7070DW)

A Routine maintenance

Cleaning the machine Checking the machine Packing and shipping the machine

B Glossary

C Index

General information 1

Using the

documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product function.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Copy, Printer, Scanner and Network (for DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW). When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software

User's Guide, Network Glossary, and Network User's Guide (for DCP-7055W /

DCP-7057W / DCP-7065DN / DCP-7070DW) that are on the Documentation CD-ROM.

Viewing Documentation 1

c Click your country.

d Point to your language, point to View

Guide, and then click the guide you

want to read.

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

Note

• (Windows® users only) Your web browser

Note

may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

(For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW)

General information

Presto! PageManager User’s Guide

(Macintosh)

Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

How to find Network setup instructions (For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW)

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help section in the ScanSoft™ PaperPort™12SE application.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the main page, click Back or

if you have finished, click Exit.

), click Brother

), click

)

Accessing Brother

General information

Support (Macintosh) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

 To visit our website for original

Brother Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

Control panel overview 1

DCP-7055 / DCP-7055W / DCP-7057 / DCP-7057W have the same keys and DCP-7060D / DCP-7065DN / DCP-7070DW have the same keys.

1 COPY keys:

Options

You can quickly and easily choose temporary settings for copying. These settings include:

Quality Stack (choose number of copies) Sort (For DCP-7065DN when using the ADF) Brightness Contrast Enlarge/Reduce Page Layout

Number of Copies

(For DCP-7055 / DCP-7055W / DCP-7057 / DCP-7057W)

Use this key to make multiple copies.

Duplex

(For DCP-7060D / DCP-7065DN / DCP-7070DW)

You can choose Duplex to copy on both sides of the paper.

2 PRINT key:

Job Cancel

Cancels a print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

3 SCAN key

Puts the machine in Scan mode.

4LCD

Displays messages to help you set up and use your machine.

(For DCP-7055W / DCP-7057W / DCP-7070DW) A four level indicator shows the current wireless signal strength if you are using a wireless connection.

General information

5 Menu keys:

6Stop/Exit

7Start

0Max

Lets you access the Menu to program your settings in this machine.

Clear

Deletes entered data or lets you cancel the current setting.

a + or b Press to scroll through the menus and options.

Lets you store your settings in the machine.

Stops an operation or exits from a menu.

Lets you start making copies or scanning.

Chapter 1

Changing LCD language 1

You can change the LCD language.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 0.Local

Language.

Press OK.

d Press a or b to choose your language.

Press OK.

e Press Stop/Exit.

Loading paper 2

Loading paper and print media

The machine can feed paper from the standard paper tray or manual feed slot.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper width guide. (For recommended paper to use, see Paper capacity of the paper trays on page 17.)

Printing on plain paper, thin paper or recycled paper from the standard

paper tray

a Pull the paper tray completely out of the

machine.

Chapter 2

b While pressing the green paper-guide

release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed correctly.

c Fan the stack of paper well to avoid

paper jams and misfeeds.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper

Note

f Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray.

Printing on plain paper or recycled paper from the manual feed slot

a Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

b (For DCP-7060D / DCP-7065DN /

DCP-7070DW) Open the manual feed slot cover.

Chapter 2

Note

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper in the manual feed slot until the front edge of the paper or transparency touches the paper feed roller. When you feel the machine pull in the paper, let go.

Remove each printed sheet or envelope immediately to prevent a paper jam.

a Open the back cover (back output tray).

b (For printing envelopes)

Pull down the two green levers, one on the left-hand side and one on the righthand side, as shown in the illustration below.

Printing on thick paper, bond paper, labels, and envelopes

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Loading paper

Note

c (For DCP-7060D / DCP-7065DN /

DCP-7070DW) Open the manual feed slot cover.

d Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

e Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

Chapter 2

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

• To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration.

• You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

Loading paper

Unscannable and unprintable areas 2

The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Top (1)

Bottom (1)

Left (2)

Right (2)

Copy Letter 3 mm 4 mm

*a single copy

A4 3 mm 3 mm

or a 1 in 1 copy

Scan Letter 3 mm 3 mm

A4 3 mm 3 mm

Print Letter 4 mm 6.35 mm

A4 4mm 6.35mm

Chapter 2

Paper settings 2

Paper Type 2

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 1.Paper.

Press OK.

d Press a or b to choose 1.Paper Type.

Press OK.

e Press a or b to choose Thin, Plain,

Thick, Thicker, Recycled Paper or Label.

Press OK.

e Press a or b to choose A4, Letter,

Executive, A5, A5 L, A6, B5 or B6.

Press OK.

f Press Stop/Exit.

Paper Size 2

You can use several different sizes of paper for printing copies: A4, Letter, Executive, A5, A5 L, A6, B5 or B6.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document on the page.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 1.Paper.

Press OK.

d Press a or b to choose 2.Paper Size.

Press OK.

Loading paper

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is suitable.

Recommended paper and print media 2

Paper Type Item

Plain paper

Recycled Paper

Labels Avery laser label L7163

Envelope Antalis River series (DL)

Xerox Premier TCF 80 g/m

Xerox Business 80 g/m

Xerox Recycled Supreme

80 g/m

Type and size of paper 2

The machine loads paper from the installed standard paper tray or manual feed slot.

The name for the paper trays in the printer driver and this Guide are as follows:

Tray and optional unit Name

Standard paper tray Tray 1

Manual feed slot Manual

Paper capacity of the paper trays 2

Paper size Paper type No. of sheets

Paper Tray (Tray 1)

Manual feed slot (Manual)

A4, Letter, B5, Executive, A5, A5 (Long Edge), A6, B6

Width: 76.2 to 216 mm

Length: 116 to 406.4 mm

Plain paper, Thin paper and Recycled paper

Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper, Recycled paper, Envelopes and Labels

up to 250 [80 g/m

Single sheet

[80 g/m

]

Chapter 2

IMPORTANT

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight

Thickness 80-110 m

Roughness Higher than 20 sec.

Stiffness

Grain direction Long grain

Volume resistivity

Surface resistivity

Filler

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

75-90 g/m

90-150 cm

10e9-10e11 ohm

10e

CaCO

/100

-10e12 ohm-cm

(Neutral)

 Use paper made for plain paper copying.

 Use paper that is 75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

Handling and using special paper 2

The machine is designed to work well with

 If you use bond paper, paper that has a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

most types of xerographic and bond paper. However, some paper variables may have an

Types of paper to avoid 2

effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep

Some types of paper may not perform well or may cause damage to your machine.

it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

Loading paper

IMPORTANT

• that is curled or warped

1 A curl of 2 mm or greater may cause

jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Envelopes 2

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Types of envelopes to avoid 2

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in figure below

Envelopes can be fed from manual feed slot one at a time. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Chapter 2

IMPORTANT

• with double flaps as shown in figure below

• with sealing flaps that are not folded down when purchased

• with sealing flaps as shown in figure below

• with each side folded as shown in figure below

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

Types of labels to avoid 2

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

• DO NOT insert labels that have previously been used, or have any labels missing from the sheet.

IMPORTANT

Note

Loading documents 3

How to load documents

You can make copies and scan from the ADF* (Automatic Document Feeder) (*For DCP-7065DN) and the scanner glass.

Using the automatic document feeder (ADF) (For DCP-7065DN) 3

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard

80 g/m before putting them in the ADF.

Document Sizes Supported 3

paper and always fan the pages

• To scan documents that are not suitable for the ADF, see Using the scanner glass on page 22.

• It is easier to use the ADF if you are loading a multiple page document.

• Make sure documents with correction fluid or written with ink are completely dry.

a Lift up and unfold the ADF document

output support flap (1). Unfold the ADF document support (2).

(2)

(1)

Length: 147.3 to 355.6 mm

Width: 147.3 to 215.9 mm

Weight:

64 to 90 g/m

How to load documents 3

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

b Fan the pages well. c Place your document face up top edge

first, in the ADF until the LCD display message changes and you feel it touch the feed rollers.

Chapter 3

IMPORTANT

Note

d Adjust the paper guides (1) to fit the

width of your document.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

• To scan non-standard documents, see Using the scanner glass on page 22.

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or scan pages of a book one page at a time.

Document Sizes Supported 3

Length: Up to 297.0 mm

Width: Up to 215.9 mm

Weight: Up to 2.0 kg

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

c Close the document cover.

IMPORTANT

If the document is a book or is thick, do not slam or press on the cover.

Loading documents

Stack Copies:01 100%

□□■□□

Auto

Making copies 4

How to copy 4

The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide on the CD-ROM.

a Do one of the following to load your

document:

 (For DCP-7065DN) Place the

document face up in the ADF. (See Using the automatic document feeder (ADF) (For DCP-7065DN)

on page 21.)

 Load your document face down on

the scanner glass. (See Using the scanner glass on page 22.)

b If you make a single copy, press Start.

If you make multiple copies, do one of the following:

 (For DCP-7055 / DCP-7055W /

DCP-7057 / DCP-7057W) Press Number of Copies to enter the number of copies (up to 99) and press Start.

Copy settings 4

You can change the following copy settings:

Press Menu, Options or Duplex and then press a or b to scroll through the copy settings. When the setting you want is displayed, press OK.

For details about changing the copy settings, see Copy settings in Chapter 2 of the

Advanced User's Guide.

You can change the following copy settings:

 Enlarge/Reduce

 Quality

 Stack (up to 99 copies)

 Sort

 Brightness

 Contrast

 Page Layout

 Duplex

For DCP-7065DN

For DCP-7060D, DCP-7065DN and DCP-7070DW

 Press or hold a or b to increase or

decrease the number of copies and press Start.

Stop copying 4

To stop copying, press Stop/Exit.

How to print from a computer 5

Printing a document 5

The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See

Printing for Windows for Macintosh in the Software User's Guide for the details about the print settings.)

a Install the Brother printer driver on the

Installation CD-ROM. (See the Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties.

d Choose the settings you want in the

Properties dialog box.

 Paper Size

 Orientation

or Printing and Faxing

 Copies

 Media Type

 Resolution

 Print Settings

 Multiple Page

 Duplex / Booklet

 Paper Source

For DCP-7060D / DCP-7065DN / DCP-7070DW

e Click OK to begin printing.

Note

How to scan to a computer 6

Scanning a document as PDF file using ControlCenter4 (Windows

(For Macintosh users) See Scanning in the Software User's Guide.

The screens on your PC may vary depending on your model.

ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.

a Load your document. (See How to load documents on page 21.) b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

c Choose Home Mode or Advanced Mode before you use ControlCenter4.

) 6

d Make sure the machine you want to use is selected from the Model pull-down list.

e Set the file type for saving to a folder.

Click Configuration, and then select Button settings, Scan and File.

The configuration dialog box appears. You can change the default settings.

How to scan to a computer

1 Choose PDF (*.pdf) from the File Type pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the pull-down list.

f Click OK.

Chapter 6

g Click File.

The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer

Changing the SCAN key settings 6

Before scanning 6

To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.

 Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)

 Configure the machine with a TCP/IP address if network scanning does not work. (See

Configuring Network Scanning in the Software User's Guide.)

SCAN key settings 6

You can change your machine’s SCAN key settings using ControlCenter4.

a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where

XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.

b Make sure the machine you want to use is selected from the Model pull-down list. c Click the Device Settings tab. d Click Device Scan Settings.

Chapter 6

e Choose the File tab. You can change the default settings.

1 You can choose the file type from the pull-down list.

2 You can enter the file name you want to use for the document.

3 You can save the file to the default folder, or choose your preferred folder by clicking the

Browse button.

4 You can choose a scanning resolution from the Resolution pull-down list.

5 You can choose the document size from the pull-down list.

f Click OK.

How to scan to a computer

Note

Scanning using the SCAN key 6

a Load your document. (See How to load documents on page 21.) b Press (SCAN). c Press a or b to choose Scan to PC.

Press OK.

d Press a or b to choose File.

Press OK.

e (For Network users)

Press a or b to choose the destination computer you want to send to. Press OK. If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the destination computer using the dial pad on the control panel. Press OK.

f Press Start.

The machine starts the scanning process.

Choose the scan mode you want.

Scan to:

• E-mail (Scan to PC)

• Image (Scan to PC)

• OCR (Scan to PC)

• File (Scan to PC)

Note

Routine maintenance A

Replacing the consumable items A

The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 33 and Replacing the drum unit on page 39.) To avoid any inconvenience,

you may want to buy spare consumable items before the machine stops printing.

Russian customers: Please refer to the Russian guide for information on your consumable items.

Toner cartridge Drum unit

See Replacing the toner cartridge on page 33.

Model Name: (For DCP-7055 / DCP-7055W / DCP-7057)

TN-2010,

(For DCP-7060D / DCP-7065DN / DCP-7070DW)

TN-2210, TN-2220

See Replacing the drum unit on page 39.

Model Name: DR-2200

• If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal booklet.)

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Replacing the toner cartridge A

IMPORTANT

Note

Routine maintenance

Model Name: For the model name of toner cartridges, see Replacing the consumable items on page 32.

The Standard toner cartridge can print approximately 1,000 pages (TN-2010) or

1,200 pages (TN-2210)

. The High Yield toner cartridge (For DCP-7060D / DCP-7065DN / DCP-7070DW) can print

approximately 2,600 pages

. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.

(For DCP-7065DN and DCP-7070DW)

The toner cartridge that comes supplied with the machine is a Standard toner cartridge.

(For DCP-7055 / DCP-7055W / DCP-7057 / DCP-7060D)

The toner cartridge that comes supplied with the machine is a Starter toner cartridge that will need to be replaced after approximately

700 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, please call your Brother dealer.

• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning the machine on page 44.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Toner Low A

Note

Toner Low

Toner Ended A

Toner Ended

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

Replace Toner A

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The machine will stop printing until you replace the toner cartridge. A new and unused original Brother toner cartridge will reset the Replace Toner mode.

To force the machine to continue printing after the LCD shows Replace Toner, set the machine to Continue mode (Press

Menu, press a or b to choose 1.General Setup and press OK, press a or b to choose 4.Replace Toner, and press

OK, press a or b to choose Continue and press OK. The machine will continue printing until the LCD shows Toner Ended. (For details about the Toner settings, see Toner Settings in Chapter 1 of the Advanced User's Guide.)

The machine stops printing until you replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 34.)

Replacing the toner cartridge A

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

WARNING

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may burn yourself.

Routine maintenance

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

WARNING

IMPORTANT

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.

Note

• Be sure to seal up the toner cartridge

IMPORTANT

tightly in a suitable bag so that toner powder does not spill out of the cartridge.

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

Routine maintenance

f Pull off the protective cover.

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

g Put the new toner cartridge firmly into

Note

the drum unit so that it locks into place. If you put it in correctly, the green lock lever will lift automatically.

h Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Note

After replacing the toner cartridge, DO

IMPORTANT

NOT turn off the machine's power switch or open the front cover until the LCD returns to Ready mode.

Replacing the drum unit A

Model name: DR-2200

A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages.

For best performance, use only genuine Brother Original drum unit and genuine Brother Original toner cartridges. Printing with a third-party drum unit or toner cartridge may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum or toner cartridge.

Drum Error A

Drum Error

The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire on page 46.)

If you cleaned the corona wire and Drum Error was not cleared, replace the drum unit with a new one.

Routine maintenance

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Drum Stop A

Drum Stop

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Replacing the drum unit A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See Cleaning the machine on page 44.)

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

Replace Drum A

Replace Drum

Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

WARNING

HOT SURFACE

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

Routine maintenance

WARNING

IMPORTANT

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

If you choose not to return your used

IMPORTANT

Note

consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal booklet.)

e Unpack the new drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

f Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

• Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

g Clean the corona wire of the drum unit

IMPORTANT

by gently sliding the green tab from left to right and right to left several times.

Be sure to return the green tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

Routine maintenance

h Put the new drum unit and toner

cartridge assembly in the machine.

Resetting the drum counter A

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Open the front cover and press Clear.

To confirm you are installing a new drum, press a.

b When the LCD shows Accepted, close

the front cover.

Cleaning the machine A

WARNING

IMPORTANT

Clean the outside and inside of the machine regularly with a dry, lint-free soft cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Cleaning the outside of the machine A

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

Be careful not to inhale toner.

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

d Remove any paper that is in the paper

tray.

Routine maintenance

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the electrical socket first, connect all cables. Turn on the machine.

Cleaning the scanner glass A

c (For DCP-7065DN) In the ADF unit,

clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

Note

In addition to cleaning the scanner glass

WARNING

and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d Plug the machine’s power cord back into

the electrical socket first, connect all cables. Turn on the machine.

Cleaning the corona wire A

If you have print quality problems, clean the corona wire as follows:

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Routine maintenance

IMPORTANT

Note

b Slowly take out the drum unit and toner

cartridge assembly.

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Clean the corona wire inside the drum

unit by gently sliding the green tab from right to left and left to right several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Cleaning the drum unit A

If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem.

a Prepare blank A4 or Letter size paper. b Make sure the machine is in Ready

mode.

c Open the back cover (face-up output

tray).

d (For DCP-7060D / DCP-7065DN /

DCP-7070DW) Open the manual feed slot cover.

e Press Clear and Menu at the same

time. The Drum Cleaning message will appear on the LCD.

f Using both hands, slide the manual feed

paper guides to the width of the paper that you are going to use.

g Using both hands, put one piece of A4 or

Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process.

Note

• The machine makes a mechanical noise

WARNING

during the Drum Cleaning process because the machine rotates the OPC drum in reverse. This noise is not due to a malfunction of the machine.

• DO NOT put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If the paper in the manual feed slot is other than A4 or Letter size, the machine will stop the Drum Cleaning process and eject the paper.

• Make sure that the paper is straight and in the correct position in the manual feed slot. If it is not, it may not be fed correctly, resulting in a paper jam.

• DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum Cleaning process and eject the paper. It may cause a jam.

• If the machine receives a print job before you put one piece of paper in the manual feed slot, the machine stops the Drum Cleaning process and print the print job.

h When the machine has finished

cleaning, the machine returns to the Ready mode.

Routine maintenance

If the problem is not solved yet, follow the steps below.

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

i Repeat steps e to h two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper.

b Slowly take out the drum unit and toner

IMPORTANT

cartridge assembly.

• We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the green lock lever and take

the toner cartridge out of the drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

Routine maintenance

IMPORTANT

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

e Turn the drum unit gear by hand while

looking at the surface of the OPC drum (1).

d Put the print sample in front of the drum

unit, and find the exact position of the poor print.

f When you have found the mark on the

drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.

g Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Cleaning the paper pick-up rollers A

If you have paper feed problems, clean the pick-up rollers as follows:

a Turn off the machine. Unplug the power

cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

h Put the drum unit and toner cartridge

assembly back in the machine.

i Close the front cover.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

Routine maintenance

e Put the paper tray back in the machine. f Plug the machine’s power cord back into

the electrical socket. Turn on the machine.

Troubleshooting B

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Cartridge Error The toner cartridge is not installed

correctly.

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Cover is Open

(For DCP-7065DN)

Cover is Open The fuser cover is not completely

Document Jam

(For DCP-7065DN)

Drum Error The corona wire on the drum unit

Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

closed.

The ADF cover is not completely closed.

The ADF is open while loading a document.

closed or paper was jammed in the back of the machine when you turned on the power.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

needs to be cleaned.

Pull out the drum unit and remove the toner cartridge, then re-install the toner cartridge in the drum unit.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes then reconnect it.

Close the front cover of the machine.

Close the ADF cover of the machine.

Close the ADF cover of the machine, then press Stop/Exit.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Start.

See Document is jammed in the top of the

ADF unit (For DCP-7065DN) on page 57 or Using the automatic document feeder (ADF) (For DCP-7065DN) on page 21.

Clean the corona wire on the drum unit. (See Cleaning the corona wire on page 46.)

drum unit on page 39.)

Error Message Cause Action

Duplex Disabled The duplex tray is removed or is

not correctly installed.

The back of the machine is not closed completely.

EL Error The machine has a mechanical

problem.

Fuser Error The temperature of the fuser unit

does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

Init Unable XX The machine has a mechanical

problem.

Jam Duplex The paper is jammed in the

duplex tray at the back of the machine.

Jam Inside The paper is jammed inside the

machine.

Jam Rear The paper is jammed in the back

of the machine.

Jam Tray The paper is jammed in the paper

tray of the machine.

No Paper The machine is out of paper or

paper is not correctly loaded in the paper tray.

Manual Feed Manual feed was selected as the

paper source when there was no paper in the manual feed slot.

No Toner The toner cartridge is not installed

correctly.

Carefully put the duplex tray into the machine until it clicks into place.

Close the back cover of the machine.

Open the front cover and close it again.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power turned on.

 Disconnect the machine from the power

for several minutes and then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Paper is jammed in the Duplex Tray on page 66.)

(See Paper is jammed inside the machine on page 62.)

(See Paper is jammed at the back of the machine on page 60.)

(See Paper is jammed in the standard paper tray on page 59.)

Do one of the following:

 Refill the paper in the paper tray and

press Start.

 Remove the paper and load it again.

Then press Start.

 If the problem is not resolved, the paper

pick-up roller may need to be cleaned. Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers on page 52.)

Place a sheet of paper in the manual feed slot. (See Loading paper in the manual feed slot on page 11.)

Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit.

Troubleshooting

Error Message Cause Action

Out of Memory The machine’s memory is full. Do one of the following:

 Press Start to copy the scanned pages.

(Copy operation in progress)

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Reduce print resolution. (See the Basic

tab in the Software User's Guide.)

Print Unable XX The machine has a mechanical

problem.

Replace Drum It is time to replace the drum unit. Replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

Replace Toner The machine will stop printing

until you replace the toner cartridge.

Size Error DX The paper in the tray is not a

suitable size for automatic duplex printing.

Toner Ended It is time to replace the toner

cartridge.

Toner Low You will need to replace the toner

cartridge soon.

Do one of the following:

 Disconnect the machine from the AC

power outlet for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Replacing the drum unit on page 39.)

Reset the drum unit counter.

(See Resetting the drum counter on page 43.)

If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 33.)

If you have set the Toner setting to Continue, the machine will continue to print data until the LCD shows Toner Ended. For how to operate the machine in Continue mode, see Toner Settings in Chapter 1 of the Advanced User's Guide.

Load A4 paper for automatic duplex printing, and then press Start. (See Print media on page 102.)

Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 33.)

Buy a new toner cartridge before you get a Replace Toner message.

Troubleshooting

Document Jams B

Document is jammed in the top of the ADF unit (For DCP-7065DN) B

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

Document is jammed under the document cover (For DCP-7065DN) B

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover. c Pull the jammed document out to the

right.

d Close the ADF cover. e Press Stop/Exit.

d Close the document cover. e Press Stop/Exit.

Removing small documents jammed in the ADF (For DCP-7065DN) B

Document is jammed at the output tray (For DCP-7065DN) B

a Lift the document cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

c Close the document cover. d Press Stop/Exit.

Paper Jams B

IMPORTANT

Note

Paper is jammed in the standard paper tray B

If the LCD shows Jam Tray, follow these steps:

Troubleshooting

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 62.

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

Pulling out the jammed paper downwards allows you to remove the paper more easily.

c Make sure the paper is below the

maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 9.)

d Put the paper tray firmly back in the

machine.

Paper is jammed at the back

WARNING

of the machine B

If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps:

a Open the front cover. Leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

b Slowly take out the drum unit and toner

cartridge assembly.

IMPORTANT

• We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Open the back cover (face-up output

tray).

Troubleshooting

d Pull down the tabs at the left and right

hand sides to open the fuser cover (1).

e Using both hands, gently pull the

WARNING

jammed paper out of the fuser unit.

Paper is jammed inside the machine B

f Close the fuser cover and the back

cover (face-up output tray).

g Put the drum unit and toner cartridge

assembly back into the machine.

If the LCD shows

Jam Inside

, follow these steps:

a Leave the machine turned on for 10

minutes to cool down.

b Open the front cover.

HOT SURFACE

h Close the front cover. If the machine

does not start printing automatically, press Start.

Troubleshooting

IMPORTANT

c Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the inside of the machine.

If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. Instead, go to step g.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the green lock lever and take

the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

g Lift the scanner cover.

Use both hands to carefully pull the jammed paper up and out of the output tray opening.

f If you were able to remove the drum unit

and toner cartridge assembly and the jammed paper, you have cleared the paper jam. Put the drum unit and toner cartridge assembly back into the machine and close the front cover. If the machine does not start printing automatically, press Start.

h Close the scanner cover.

Troubleshooting

Note

i If you could not pull the jammed paper

out of the output tray opening as shown in step g, take the paper tray completely out of the machine.

j Pull the jammed paper out of the paper

tray opening.

k Put the paper tray back into the

machine. If you have removed the jammed paper, you have cleared the paper jam.

• If the LCD shows a Jam Inside message, check if there is a torn piece of paper inside the machine and drum unit by following the instructions in steps c to f.

• If you turn off the machine while the LCD shows a Jam Inside message, the machine will print incomplete data from your computer.

Paper is jammed in the Duplex

WARNING

Tray B

If the LCD shows Jam Duplex, follow these steps:

a Leave the machine turned on for 10

minutes to cool down.

HOT SURFACE

b Pull the duplex tray completely out of the

machine.

Troubleshooting

c Pull the jammed paper out of the

machine or the duplex tray.

d Make sure that no paper remains under

the machine.

e Put the duplex tray back in the machine.

If you are having difficulty with your machine B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Check the chart below and follow the troubleshooting tips.

Copy difficulties

Difficulties Suggestions

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document correctly. (See Using the automatic

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass on page 45 and Cleaning the corona wire on page 46.)

document feeder (ADF) (For DCP-7065DN) on page 21 or Using the scanner glass on page 22.)

Printing difficulties

Difficulties Suggestions

Poor print quality See Improving the print quality on page 73.

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed correctly. (See

Replacing the drum unit on page 39.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 54.)

 Check the machine is online:

(Windows Devices and Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows Vista Sound, and then Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows choose Printers and Faxes. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows

Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.

7 and Windows Server®2008 R2) Click the Start button and

) Click the Start button, Control Panel, Hardware and

XP and Windows Server®2003/2008) Click the Start button and

2000) Click the Start button and choose Settings and then

Printing difficulties (continued)

Difficulties Suggestions

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine does not print on both sides of the paper even though the printer driver setting is Duplex.

The machine is not printing or has stopped printing.

 Press Job Cancel to cancel print jobs.

 Check the settings in your application to make sure it is set up to work with

your machine.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several minutes.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognising the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas on page 15.)

Check the paper size setting in the printer driver. You need to choose A4 [60 to

105 g/m

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

Troubleshooting

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while scanning.

OCR does not work. Try increasing the scanning resolution.

(For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW) Network scanning does not work.

Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver.

(Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

See Network difficulties (For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW) on page 71.

Software difficulties

Difficulties Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from

Adobe

Illustrator®.

and reinstall the software.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User's Guide.)

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper.

The LCD shows No Paper or a Paper Jam message.

How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

There is a paper jam. Clear the jammed paper. (See Document Jams on page 57.)

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

on page 52.

 If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages on page 54.

up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.

envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 17.)

 You can load envelopes from the manual feed slot.

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 17.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

Printouts are too light.  If this problem occurs when making copies or printing, set Toner Save mode

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 17 and Basic tab in the Software User's Guide.)

to Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide.)

 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User's Guide.)

Troubleshooting

Network difficulties (For DCP-7055W / DCP-7057W / DCP-7065DN / DCP-7070DW)

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more

information.

Make sure your machine is powered on, is on-line and is in the Ready mode. Print the Network Configuration list to see your current Network settings. (See Network Configuration List in Chapter 1 of the Advanced User's Guide.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. You can check the current wired network status from the Network control panel menu.

The network scanning feature does not work.

Your computer cannot find your machine.

Cannot connect to wireless network. (For DCP-7055W / DCP-7057W / DCP-7070DW)

(Windows

It is necessary to set the third scanning. To add port 54925 for Network scanning, enter the information below:

 In Name: Enter any description, for example Brother NetScan.

 In Port number: Enter 54925.

 In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

For more details, you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/

(Macintosh)

 The network scanning feature may be unable due to the firewall settings.

 Re-select your machine in the Device Selector application located in

(Windows

network connection. (For details, see the instructions above.)

(Macintosh)

 The computer may be unable to detect the machine due to the firewall

 Re-select your machine in the Device Selector application located in

Investigate the problem using the WLAN Report. Press Menu, press a or b to choose 5.Machine Info. (For DCP-7070DW) 4.Machine Info. (For DCP-7055W / DCP-7057W) and press OK, press a or b to choose 5.WLAN

Report and press OK, and then press Start. For more details, see Quick Setup Guide.

)

-party Security/Firewall Software to allow Network

Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2.

) The firewall setting on your PC may be rejecting the necessary

settings. Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.

Troubleshooting

Note

ABCDEFGH abcdefghijk

ABCD abcde 01234

d 3

Improving the print quality B

If you have a print quality problem, make a copy first (put a document on the scanner glass and press Start). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.

Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources.

a To get the best print quality, we suggest using the recommended paper. Check that you use

paper that meets our specifications. (See Acceptable paper and other print media on page 17.)

b Check that the drum unit and toner cartridge assembly is installed correctly.

Examples of poor print quality Recommendation

c 2

Faint

 Take out the drum unit and toner cartridge assembly. Hold the

assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

 Check if the Toner Setting in Replace Toner is set to

Continue (Continue mode). See Toner settings in Chapter 1 of

the Advanced User's Guide.

 Check the machine

high temperatures, and so on, may cause this print fault. See the Safety and Legal booklet.

 If the whole page is too light, Toner Save mode may be on. Turn

off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver. See Toner save

in Chapter 1 of the Advanced User's Guide or Advanced tab in Chapter 2 of the Software User's Guide.

 Clean the corona wire of the drum unit. See Cleaning the corona

wire on page 46.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 33.

 Put in a new drum unit. See Replacing the drum unit on page 39.

’s environment. Conditions such as humidity,

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Grey background

Ghost

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 Check the machine’s environment. Conditions such as high

temperatures and high humidity can increase the amount of background shading. See the Safety and Legal booklet.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 33.

 Put in a new drum unit. See Replacing the drum unit on page 39.

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper or thick print media may cause this problem. See Acceptable paper and other print media on page 17.

 Make sure that you choose the correct media type in the printer

driver or in the machine’s Paper Type menu setting. See Acceptable paper and other print media on page 17 and Basic tab in Chapter 2 of the Software User's Guide.

 Choose Reduce Ghosting mode in the printer driver. See Ghost

Reduction Setting in Chapter 2 (for Windows Macintosh) of the Software User's Guide.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 33.

 Put in a new drum unit. See Replacing the drum unit on page 39.

 The fuser unit may be contaminated. Call your Brother dealer.

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper may cause the problem. See Acceptable paper and other print media on page 17.

 Clean the corona wire and the drum unit. See Cleaning the corona

wire on page 46 and Cleaning the drum unit on page 48.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 The fuser unit may be contaminated. Call your Brother dealer.

) or Chapter 8 (for

Toner specks

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Hollow print

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 Choose Thick Paper mode in the printer driver, choose Thick in

the machine’s Paper Type menu setting or use thinner paper than you are currently using. See Paper Type on page 16 and Basic tab in the Software User's Guide.

 Check the machine’s environment. Conditions such as high

humidity can cause hollow print. See the Safety and Legal booklet.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 Clean the corona wire inside the drum unit by sliding the green tab

from left to right and right to left several times. Be sure to return the green tab to the home position (a). See Cleaning the corona wire on page 46.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 The fuser unit may be contaminated. Call your Brother dealer.

Troubleshooting

All black

White lines across the page

Lines across the page

 Make sure that you use paper that meets our specifications. A

rough surfaced paper or thick print media can cause problems.

 Make sure that you choose the appropriate media type in the

printer driver or in the machine’s Paper Type menu setting. See Acceptable paper and other print media on page 17 and Basic tab in the Software User's Guide.

 The problem may disappear by itself. Print multiple pages to clear

this problem, especially if the machine has not been used for a long time.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 Clean the corona wire of the drum unit. See Cleaning the corona

wire on page 46.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

Examples of poor print quality Recommendation

94 mm

ABCDEFGH abcdefghijk

ABCD abcde 01234

 Check the machine's environment. Conditions such as high

humidity and high temperatures may cause this print quality problem.

 If the problem is not solved after printing a few pages, put in a new

drum unit. (See Replacing the drum unit on page 39.)

White lines, bands or ribbing

across the page

 Make ten copies of a blank, white sheet of paper. See How to

copy on page 24. If the problem is not solved, the drum unit may

have glue from a label stuck on the OPC drum surface. Clean the drum unit. See Cleaning the drum unit on page 48.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

White Spots on black text and

graphics at 94 mm intervals

Black Spots at 94 mm intervals

Black toner marks across the

page

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 If you use label sheets for laser printers, the glue from the sheets

may sometimes stick to the OPC drum surface. Clean the drum unit. See Cleaning the drum unit on page 48.

 Do not use paper that has clips or staples because they will

scratch the surface of the drum.

 If the unpacked drum unit is in direct sunlight or room light, the unit

may be damaged.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 33.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Black lines down the page

Printed pages have toner stains

down the page.

White lines down the page

Page skewed

 Clean the corona wire inside the drum unit by sliding the green

tab. See Cleaning the corona wire on page 46.

 Make sure the green tab of the corona wire is at the home

position (a).

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 33.

 The fuser unit may be contaminated. Call your Brother dealer.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 33.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 39.

 Check if the Toner Setting in Replace Toner is set to

Continue (Continue mode). See Toner settings in Chapter 1 of

the Advanced User's Guide.

 Make sure that a torn piece of paper is not stuck inside the

machine blocking the scanner.

 Make sure that the paper or other print media is loaded correctly

in the paper tray and that the guides are not too tight or too loose against the paper stack.

 Set the paper guides correctly. See Loading paper on page 9.

 If you are using the manual feed slot, see Loading paper in the

manual feed slot on page 11.

 The paper tray may be too full. See Loading paper on page 9.

 Check the paper type and quality. See Acceptable paper and

other print media on page 17.

 Check for loose objects such as torn paper inside the machine.

 Verify that the two green envelope levers inside the back cover

are set to the same position.

 Verify that the two grey Anti-Curl Levers inside the back cover are

set to the same position.

 If the problem only occurs during duplex printing, check for torn

paper in the duplex tray, verify that the duplex tray is inserted completely, and verify that the back cover is closed completely.

Troubleshooting

Examples of poor print quality Recommendation

B DEFGH

abc efghijk

ACD

bcde 134

Curled or wavy

 Check the paper type and quality. High temperatures and high

humidity will cause paper to curl. See Acceptable paper and other print media on page 17.

 If you do not use the machine often, the paper may have been in

the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 in the paper tray.

 Open the back cover (face-up output tray) for the machine to eject

printed pages onto the face-up output tray.

 Choose Reduce Paper Curl mode in the printer driver when you

do not use our recommended paper. See Other Print Options (for

Windows User's Guide.

 Make sure that the paper is loaded correctly. See Loading paper

on page 9.

 Check the paper type and quality. See Acceptable paper and

other print media on page 17.

 Turn over the stack of paper in the tray or try rotating the paper

180 in the input tray.

) or Print Settings (For Macintosh) in the Software

Wrinkles or creases

Note

Examples of poor print quality Recommendation

 Make sure that the two green envelope levers inside the back

cover are pulled down when you print the envelope.

Envelope creases

Troubleshooting

When you have finished printing, open the back cover and reset the two green levers back to their original position.

Examples of poor print quality Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 Open the back cover and make sure that the two green envelope

levers on the left and right hand sides are in the up position.

Poor fixing

 Choose Improve Toner Fixing mode in the printer driver. See

Other Print Options (for Windows

) or Print Settings (For Macintosh) in the Software User's Guide. If this selection does not provide enough improvement, select

Thicker Paper in Media Type settings.

Examples of poor print quality Recommendation

 Choose Reduce Paper Curl mode in the printer driver when you

do not use our recommended paper. See Other Print Options (for

Windows

) or Print Settings (For Macintosh) in the Software

User's Guide.

 Turn the paper over in the paper tray, and print again. (Excluding

letterhead paper) If the problems remains, switch the Anti-Curl Levers as follows:

a Open the back cover.

Troubleshooting

Curled

b Lift the lever (1) and slide the two grey levers (2) in the

direction of the arrow.

Examples of poor print quality Recommendation

 Lift up the output tray support flap (1).

Curled

Machine Information B

Note

Checking the Serial Number B

Troubleshooting

Unplug the interface cable before you choose Network or All Settings.

You can see the machine’s Serial Number on the LCD.

a Press Menu. b (For DCP-7055 / DCP-7057 /

DCP-7060D) Press a or b to choose 3.Machine Info.. Press OK.

(For DCP-7055W / DCP-7057W / DCP-7065DN) Press a or b to choose 4.Machine Info.. Press OK.

(For DCP-7070DW) Press a or b to choose 5.Machine Info.. Press OK.

c Press a or b to choose 1.Serial No..

Press OK.

d Press Stop/Exit.

Reset functions B

How to reset the machine B

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 5.Reset.

Press OK.

d Press a or b to choose the type of reset

function you want to use. Press OK.

e Do one of the following:

 To reset the settings, press a to

choose Reset. Then go to step f.

 To exit without making changes,

press b to choose Exit. Then go to step g.

f You will be asked if you want to reboot

the machine. Do one of the following:

 To reboot the machine, press a to

choose Yes. The machine will begin the reset.

The following reset functions are available:

1 (For DCP-7055W / DCP-7057W /

DCP-7065DN / DCP-7070DW)

Network

You can reset the internal print server back to its default factory settings such as the password and IP address information.

2 All Settings

You can reset all the machine’s settings back to its default factory settings.

Brother strongly recommends you perform this operation when you dispose of the machine.

 To exit without rebooting, press b to

choose No. Then go to step g.

g Press Stop/Exit.

Menu and features C

On-screen programming

Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.

We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.

Menu table C

You can program your machine by using the Menu table on page 86. These pages list the menu selections and options. Press Menu and then press a or b to access the menus and program your machine. For example, to set Copy Quality to Photo Quality

a Press Menu.

How to access the menu mode C

a Press Menu. b Choose an option. You can scroll

through each menu level by pressing a or b for the direction you want.

c Press OK when the option you want

appears on the LCD. The LCD will then show the next menu level.

d Press a or b to scroll to your next menu

selection.

e Press OK.

When you have finished setting an option, the LCD will show Accepted.

f Press Stop/Exit to exit Menu mode.

b Press a or b to choose 2.Copy.

Press OK.

c Press a or b to choose 1.Quality.

Press OK.

d Press a or b to choose Photo.

Press OK.

e Press Stop/Exit.

Menu keys C





Access the menu.

Menu and features

Go to the next menu level.

Accept an option.

Exit the menu by pressing repeatedly.

Go back to the previous menu level.

Scroll through the

current menu level.

Exit the menu.

Menu table C

The factory settings are shown in Bold with an asterisk.

Choose & OK Choose & OK to accept to exit





Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

1.General Setup

1.Paper 1.Paper Type

2.Paper Size

2.Ecology 1.Toner Save

See Advanced User's Guide.





— Thin

Plain*

Thick

Thicker

Recycled Paper

Label

— A4*

Letter

Executive

A5 L

— On

Off*

Sets the type of paper in the paper tray.

Sets the size of the paper in the paper tray.

Increases the page yield of the toner cartridge.

See

The factory settings are shown in Bold with an asterisk.

Menu and features

Level 1 Level 2 Level 3 Level 4 Options Descriptions Page

1.General Setup

(Continued)

2.Ecology

(Continued)

3.LCD Contrast

4.Replace Toner

5.Reset

(For DCP-7055/ DCP-7057/ DCP-7060D)

5.Reset

(For DCP-7055W DCP-7057W/ DCP-7065DN/ DCP-7070DW)

0.Local Language

See Advanced User's Guide.

2.Sleep Time

——-nnnno+

——Continue

1.All Settings

1.Network — a Reset

2.All Settings

— (Choose your

— Range varies

depending on models.

003Min*

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Stop*

— a Reset

b Exit

— a Reset

b Exit

— Allows you to change

language)

Conserves power.

Adjusts the contrast of the LCD.

The machine will stop printing until you replace the toner cartridge.

Restores the machine's settings to the original factory default settings.

Restores the machine's network settings to the original factory default settings.

Restores all the machine's settings to the original factory default settings.

the LCD language for your country.

See

The factory settings are shown in Bold with an asterisk.

Level 1 Level 2 Level 3 Options Descriptions Page

2.Copy 1.Quality — Auto*

Text

Photo

You can choose the Copy resolution for your type of document.

See

Graph

2.Brightness — -nnnno+

-nnnon+

Adjust the brightness for copies.

-nnonn+*

-nonnn+

-onnnn+

3.Contrast — -nnnno+

-nnnon+

Adjusts the contrast for copies.

-nnonn+*

-nonnn+

-onnnn+

See Advanced User's Guide.

The factory settings are shown in Bold with an asterisk.

Level 1 Level 2 Level 3 Options Descriptions Page

3.Printer

(For DCP-7070DW)

1.Print Options

1.Internal Font

— Prints a list of the

machine’s internal fonts.

See

2.Configuration— Prints a list of the

machine’s printer settings.

3.Test Print — Prints a test page.

2.Duplex — Off*

On(Long Edge)

On(Short Edge)

Enables or disables duplex printing. You can also choose long edge or short edge duplex printing.

3.Reset Printer

— 1.Reset

2.Exit

Restores the printer settings to the original factory default settings.

See Advanced User's Guide.

See Software User's Guide.

The factory settings are shown in Bold with an asterisk.

Menu and features

Level 1 Level 2 Level 3 Level 4 Options Descriptions

3.Network

(For DCP-7065DN)

1.TCP/IP 1.Boot Method

2.IP Address — [000-255]. [000-255].

3.Subnet Mask

4.Gateway — [000-255]. [000-255].

5.Node Name — BRNXXXXXXXXXXXX Enter the Node

6.WINS Config

See Network User's Guide.

The factory settings are shown in Bold with an asterisk.

— Auto*

— [000-255]. [000-255].

— Auto*

Static

RARP

BOOTP

DHCP

[000-255]. [000-255]

Static

Chooses the Boot method that best suits your needs.

Enter the IP address.

Enter the Subnet mask.

Enter the Gateway address.

name.

Chooses the WINS configuration mode.

Level 1 Level 2 Level 3 Level 4 Options Descriptions

3.Network

(For DCP-7065DN)

(Continued)

1.TCP/IP

(Continued)

2.Ethernet ——Auto*

3.Status ——Active 100B-FD

4.MAC Address

0.Network Reset

See Network User's Guide.

7.WINS Server

8.DNS Server — Primary

9.APIPA — On*

0.IPv6 — On

— — — Shows the MAC

— a Reset

— Primary

[000-255]. [000-255]. [000-255]. [000-255]

Secondary

[000-255]. [000-255]. [000-255]. [000-255]

Secondary

[000-255]. [000-255]. [000-255]. [000-255]

Off

Off*

100B-FD

100B-HD

10B-FD

10B-HD

Active 100B-HD

Active 10B-FD

Active 10B-HD

Inactive

Wired OFF

Reboot OK?

b Exit

a Yes b No

Specifies the IP address of the primary or secondary WINS server.

Specifies the IP address of the primary or secondary DNS server.

Automatically allocates the IP address from the link-local address range.

Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information.

Chooses the Ethernet link mode.

Shows the Ethernet link status.

address of the machine.

Restore all network settings to factory default.

The factory settings are shown in Bold with an asterisk.

Menu and features

Level 1 Level 2 Level 3 Level 4 Options Descriptions

3.Network

(For DCP-7055W / DCP-7057W)

1.TCP/IP 1.Boot

2.Setup Wizard

3.WPS/AOSS — — — You can easily configure

4.WPS w/PIN Code

See Network User's Guide.

Method

2.IP Address — [000-255]. [000-255].

3.Subnet Mask

4.Gateway — [000-255]. [000-255].

5.Node Name — BRWXXXXXXXXXXXX Enter the Node name.

6.WINS Config

7.WINS Server

8.DNS Server — Primary

9.APIPA — On*

0.IPv6 — On

— — — You can configure your print

— — — You can easily configure

— Auto*

Static

RARP

BOOTP

DHCP

[000-255]. [000-255]

— [000-255]. [000-255].

[000-255]. [000-255]

— Auto*

Static

— Primary

[000-255]. [000-255]. [000-255]. [000-255]

Secondary

[000-255]. [000-255]. [000-255]. [000-255]

Secondary

[000-255]. [000-255]. [000-255]. [000-255]

Off

Off*

Chooses the Boot method that best suits your needs.

Enter the IP address.

Enter the Subnet mask.

Enter the Gateway address.

Chooses the WINS configuration mode.

Specifies the IP address of the primary or secondary WINS server.

Specifies the IP address of the primary or secondary DNS server.

Automatically allocates the IP address from the link-local address range.

Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions.brother.com/ for more information.

server.

your wireless network settings using the one-button push method.

your wireless network settings using WPS with a PIN code.

The factory settings are shown in Bold with an asterisk.

Level 1 Level 2 Level 3 Level 4 Options Descriptions

3.Network

(For DCP-7055W / DCP-7057W)

(Continued)

5.WLAN Status

6.MAC Address

7.WLAN Enable

0.Network Reset

See Network User's Guide.

1.Status — Active(11b)

2.Signal — Strong

3.SSID — — You can see the current

4.Comm. Mode — Ad-hoc

— — — Shows the MAC address of

——On

——a Reset

Active(11g)

WLAN OFF

AOSS Active

Connection Fail

Medium

Weak

None

Infrastructure

Off*

b Exit

You can see the current wireless network status.

You can see the current wireless network signal strength.

SSID.

You can see the current Communication Mode.

the machine.

Enable or disable the wireless LAN manually.

Restores all network settings to factory default.

The factory settings are shown in Bold with an asterisk.

Brother DCP-7055, DCP-7055W, DCP-7057, DCP-7057W, DCP-7060D Basic User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User’s Guides and where do I find it?

Table of Contents

General information 1

Symbols and conventions used in the documentation 1

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

Viewing Documentation 1

How to find Scanning instructions 1

Accessing Brother Support (Windows®) 1

Control panel overview 1

Changing LCD language 1

Loading paper 2

Loading paper and print media

Loading paper in the standard paper tray 2

Printing on plain paper or recycled paper from the manual feed slot

Loading paper in the manual feed slot 2

Printing on thick paper, bond paper, labels, and envelopes

Unscannable and unprintable areas 2

Paper settings 2

Paper Type 2

Paper Size 2

Acceptable paper and other print media 2

Recommended paper and print media 2

Type and size of paper 2

The name for the paper trays in the printer driver and this Guide are as follows:

Paper capacity of the paper trays 2

Recommended paper specifications 2

Handling and using special paper 2

Types of paper to avoid 2

Envelopes 2

Types of envelopes to avoid 2

Labels 2

Types of labels to avoid 2

Loading documents 3

How to load documents

Using the automatic document feeder (ADF) (For DCP-7065DN) 3

Document Sizes Supported 3

How to load documents 3

• To scan non-standard documents, see Using the scanner glass on page 22.

Document Sizes Supported 3

How to load documents 3

Making copies 4

How to copy 4

Copy settings 4

Stop copying 4

How to print from a computer 5

Printing a document 5

How to scan to a computer 6

Changing the SCAN key settings 6

Before scanning 6

SCAN key settings 6

Scanning using the SCAN key 6

Replacing the consumable items A

Replacing the toner cartridge A

Toner Low

Toner Ended

Replace Toner

The machine stops printing until you replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 34.)

Replacing the drum unit A

Drum Error

Drum Stop

Replacing the drum unit A

Replace Drum

Resetting the drum counter A

Cleaning the machine A

Cleaning the outside of the machine A

Cleaning the scanner glass A

Cleaning the corona wire A

Cleaning the drum unit A

Cleaning the paper pick-up rollers A

Error and maintenance messages B

Document Jams B

Document is jammed in the top of the ADF unit (For DCP-7065DN) B

Document is jammed under the document cover (For DCP-7065DN) B

Removing small documents jammed in the ADF (For DCP-7065DN) B

Document is jammed at the output tray (For DCP-7065DN) B

Paper Jams B