Bosch EA500B, EA120B Operation Manual
EN
Operations Guide
Security Escort
Security Escort
Security Escort | Operations Guide |
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Trademarks
The Security Escort system software
operates in the Microsoft Windows®
operating system. This manual assumes
basic familiarity with the Microsoft
graphical user interface. If you are
unfamiliar with Microsoft Windows® you
may wish to look over the Microsoft
Windows® manual.
Microsoft®, Windows®, Windows NT® are
either registered trademarks or
trademarks of Microsoft Corporation in
the United States and/or other
countries.
About This Manual
The Security Escort Operations Manual is
a reference for security personnel and
for service and maintenance personnel
responsible for the system. The manual
contains a discussion of the system
components and software. Personnel
responsible for dispatching in response
to Security Escort alarms must be
familiar with chapters 1 and 2 at a
minimum. Use this material to complement
the dispatchers hands-on training.
Chapters 3 through 5 provide information
needed by those security personnel
responsible for the administration of
the system.
Security Escort | Operations Guide | Table of Contents
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Table of Contents
1.0 The Components .................. 5
1.1 Transmitter ..................... 5
1.2 Special Transmitters ............ 5
1.3 Receiver ........................ 5
1.4 Alert Unit ...................... 6
1.5 Transponder ..................... 6
1.6 Central Console ................. 6
2.0 Daily Operations ................ 7
2.1 Normal (No Alarm) Operations .... 7
2.2 Test Icons ...................... 8
2.3 Answering an Alarm .............. 8
2.3.1 Interpreting the Alarm Screen ... 9
2.3.2 Acknowledging an Alarm ......... 10
2.3.3 Silencing an Alarm ............. 10
2.3.4 Resetting the System ........... 11
2.3.5 Handling Multiple Alarms ....... 11
2.3.6 Filing an Alarm Report ......... 12
3.0 Database Management ............ 12
3.1 The Databases .................. 12
3.1.1 Common Commands ................ 12
3.1.2 Subscriber Database Screen ..... 13
3.2 The Operator Database .......... 14
3.2.1 Edit Operator Database Record .. 15
3.2.2 Authority Levels ............... 15
3.3 Subscriber Database ............ 15
3.3.1 Edit Subscriber Database Record 16
3.4 Transmitter Change ............. 18
3.5 The Reports Database ........... 19
3.5.1 Map ........................... 19
3.5.2 Edit Data ...................... 20
3.5.3 Delete ......................... 20
3.5.4 Locate Key ..................... 20
3.5.5 Key Select ..................... 20
3.5.6 Incomplete ..................... 20
4.0 The Online Tools ............... 21
4.1 The File Menu .................. 21
4.2 The Utilities Menu ............. 21
4.2.1 Backup Databases ............... 21
4.2.2 Restore Databases .............. 22
4.2.3 Security Preferences ........... 23
4.2.4 System Defaults ................ 26
4.2.5 System Labels .................. 26
4.2.6 Print System Reports Dialog .... 26
4.2.7 Export Alarm Reports Dialog .... 27
4.2.8 Schedules ...................... 28
4.2.9 Alarm Groups ................... 28
4.2.10 Alarm Group State ............. 28
4.2.11 Current Check-in Status ....... 28
4.2.12 Clear Screen .................. 28
4.2.13 Output Verification ........... 28
4.2.14 Synchronize System Time ....... 28
4.3 The Logout Menu ................ 28
4.4 The Setup Menu ................. 29
4.5 The Printer Menu ............... 29
4.6 The Network Menu ............... 29
4.7 The About Menu ................. 29
5.0 Troubleshooting ................ 30
5.1 Transmitters with Low Batteries 31
5.2 Broken or Lost Transmitters .... 31
5.3 Receiver and Alert Unit Problems 31
5.3.1 AC Loss .........................31
5.3.2 Low Battery .....................31
5.3.3 Tamper ..........................31
5.3.4 No Response .....................31
5.3.5 Jamming .........................32
5.3.6 Output Device Error .............32
5.3.7 Bad Checksum ....................32
5.4 Transponder Problems ............32
5.4.1 Communications Failure ..........32
5.4.2 AC Loss .........................32
5.4.3 Low Battery .....................32
5.4.4 Tamper ..........................32
5.4.5 Bus Faults ......................32
5.4.6 Other Troubles ..................32
Figures
Figure 1: Security Escort Central
Console (Normal Operations) . 7
Figure 2: Test Icons .................. 8
Figure 3: Active Alarm ................ 9
Figure 4: Receiver Icons .............. 9
Figure 5: Acknowledging an Alarm ..... 10
Figure 6: Silencing an Alarm ......... 10
Figure 7: Resetting the System ....... 11
Figure 8: Multiple Alarms ............ 11
Figure 9: Example .................... 12
Figure 10: Find Subscriber’s Database
Record ..................... 13
Figure 11: Locate Key Dialog ......... 14
Figure 12: Example ................... 14
Figure 13: Find Operator Database Record
....................... 14
Figure 14: Edit Operator Database Record
....................... 15
Figure 15: Authority Levels .......... 15
Figure 16: Find Subscriber’s Database
Record ..................... 15
Figure 17: Subscriber Print Dialog ... 16
Figure 18: Edit Subscriber’s Database
Record ..................... 16
Figure 19: Subscriber Class Dropdown . 17
Figure 20: Information Entry Screen .. 18
Figure 21: Locate Subscriber’s Database
Record – Transmitter Change 18
Figure 22: Transmitter Change ........ 19
Figure 23: New Transmitter ........... 19
Figure 24: Reports Database .......... 19
Figure 25: Alarm Reconstruction
displayed on Map ........... 19
Figure 26: Edit Alarm Report Information
....................... 20
Figure 27: Locate Alarm Database Record
....................... 20
Figure 28: Database Key Selection .... 20
Figure 29: File Menu ................ 21
Figure 30: Utilities Menu ........... 21
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Figure 31: Backup Databases .......... 22
Figure 32: Restoring Databases ....... 22
Figure 33: Backup Updates Loss Reminder
....................... 22
Figure 34: Edit Security Preferences . 23
Figure 35: Print System Reports Dialog .
....................... 26
Figure 36: Export Alarm Report ....... 27
Figure 37: Logout Menu ............... 28
Figure 38: Setup Menu ................ 29
Figure 39: Printer Menu .............. 29
Figure 40: Network Menu .............. 29
Figure 41: About Menu ................ 29
Figure 42: Example of System Trouble . 30
Security Escort | Operations Guide | 1.0 The Components
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1.0 The Components
This section provides a basic
understanding of each of the Security
Escort system components and how they
interact. The system is comprised of
five basic components: Transmitters,
Receivers, Transponders, Alert Units,
and the Central Console.
1.1 Transmitter
The transmitter is a miniature radio
transmitter. Refer to its User Guide
for its operation. Each transmitter
contains a unique code that identifies
the subscriber. When an alarm signal
has been sent, the central console
displays the alarm in approximately two
sec. and the sounders in any nearby
receivers may activate, as well as the
strobes and sirens on nearby alert
units.
The transmitters have a second feature,
the Test Mode. When indoors, in sight
of an interior receiver or outdoors, in
sight of an alert unit, a test can be
performed (refer to the transmitter’s
User Guide). If the test is successful,
a small green light flashes on the
interior receiver, or the strobe on an
alert unit flashes briefly. There is no
response at all if the test fails. If
the test fails, the user should try
again; if there is still no response,
he or she should contact the Security
Office as soon as possible (see Section
5.0 Troubleshooting.)
1.2 Special Transmitters
In addition to the standard
transmitters, there are other special
purpose transmitters (Security and
Maintenance Transmitters).
The transmitters provided to security
personnel are unique in the way that
both tests and alarms are processed.
Outwardly, Security Transmitters
perform in the same manner as normal
transmitters during testing. That is,
the strobes flash on alert units and
green lights flash on receivers to
confirm a successful test. However,
when a Security Transmitter is tested
near a receiver, the central console
can record the location of the officer
and the time of the test. This can be
used to generate a Guard Tour Report.
The Security Transmitters also differ
in the way alarms are managed. Unlike
regular transmitters, no sound is
emitted from the transmitter itself, no
sounders are activated on receivers,
and no strobes or sirens are activated.
The console in the security office
displays the alarm as usual except for
a yellow background and a text warning
that the event is a Silent Alarm. This
allows security personnel to call for
assistance without attracting unwanted
attention.
Another form of special transmitter,
the Maintenance Transmitter, is used by
the installation and service company's
employees. It provides special test
capabilities for diagnosing system
performance. The use of this type of
transmitter is outlined in the System
Installation and Service Guide (P/N:
38946D).
Another type of special transmitter,
the Point Transmitter, protects assets
and buildings, not people. The use of
this transmitter is outlined in the
System Installation and Service Guide
(P/N: 38946D).
1.3 Receiver
The receivers are located throughout
the grounds and buildings. These
devices contain radio receivers to
detect alarms and test transmissions
from transmitters. They also contain
sounders that can be activated if the
receiver detected an alarm transmission
and if the central console verified
that it is a valid alarm. Outdoor
receivers, contained in small gray
weatherproof boxes, are typically
mounted on the sides of buildings and
on light posts. Indoor receivers are
typically mounted on interior walls and
are in small beige rectangular units
bearing the Security Escort logo.
The indoor devices have one red and one
green light. The green light indicates
a successful test of a transmitter. The
red light is only on during certain
system tests or during an alarm.
Outdoor receivers do not have these
visible lights. Outdoors, the strobe
units on the alert units (see Section
1.4 Alert Unit) flash for successful
tests.
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1.4 Alert Unit
These devices, mounted outdoors on the
sides of buildings and on light poles
contains a siren and strobe light
controlled in response to commands from
the central console. Its primary
purpose is to provide visual and
audible signals to create an awareness
that an emergency may exist in the
area. Its secondary purpose is to
provide a means for subscribers to test
the transmitters while outdoors. It
does not receive test or alarm signals
itself.
1.5 Transponder
The transponder continuously monitors
the operation of a group of receivers
and alert units to detect system faults
(such as tampering) and to query the
receivers for data in the event of an
alarm or test from a transmitter. It
collects and summarizes alarm and test
data and relays that data to the
central console. The transponder also
commands the receivers and alert units,
activating lights, sounders and sirens
as appropriate. The transponder has a
battery backup to maintain protection
during local power outages.
The transponder is contained in a steel
box approximately 30.5 cm (12 in.) wide
and 45.7 cm (18 in.) high. It is
usually mounted on a wall in the
basement or in a utility closet.
1.6 Central Console
The central console is the control
center for the Security Escort system.
It consists of one to eight IBMcompatible personal computers, one of
which is an instantly available back-up
(the slave computer). The system
software is designed to run on the
Microsoft Windows operating system and
requires little or no computer literacy
on the part of the dispatcher. The
central console is usually located in
the security dispatch center.
The central console is responsible for
receiving alarm and test data from the
transponders and calculating the
location of the transmitter that
produces the alarm or test. It also
identifies the individual to whom the
transmitter was issued and for alarms,
presents the location and identity
information on the computer screen. The
central console contains the subscriber
and operator databases used to check
subscriber identity and operator
passwords and authority levels.
The central console also monitors all
transponders and reports component or
system faults by displaying alert
messages on the screen. The messages
provide instructions for the dispatcher
or key operator. All alarms and trouble
messages are logged in memory and can
be printed as a paper record.
Security Escort | Operations Guide | 2.0 Daily
Operations
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Figure 1: Security Escort Central Console (Normal Operations)
2.0 Daily Operations
2.1 Normal (No Alarm) Operations
Figure 1 shows the screen of the Security Escort Central Console during normal
operations, when there are no active alarms. The map is displayed and a menu bar
allows access to all system functions.
Note:
Special passwords are required to access some of the functions. At the top of
the screen, the current time and date is shown and the words No alarms.
The map can be scrolled to show any region of the protected area. Placing the
cursor anywhere on the map display and clicking the left mouse button centers that
point on the screen.
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Operations
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Figure 2: Test Icons
2.2 Test Icons
When a subscriber tests his or her
transmitter, optionally test icons are
displayed on the map, indicating the
location of the receivers that detected
the test transmission. If the test was
successful, green “OK” icons display,
as shown in the Figure 2. If the test
failed, purple fail icons are shown
(see Figure 2). The fail icons appear
when the transmission was produced by a
transmitter that is either not in the
subscriber database or was disabled
(usually because it has been lost or
stolen). Each new test removes the
testing icons of the previous test from
the map. No operator action is
required.
2.3 Answering an Alarm
Whenever a subscriber within the
protected area activates an alarm (see
the transmitter’s User Guide) with his
or her transmitter, the Security Escort
Central Console:
Sounds the console alarm tone to
alert the dispatcher.
Replaces the “normal operations”
screen with the red alarm screen.
Optionally prints identity and text
location information on hard copy.
This section of the manual explains in
detail how an alarm situation should be
handled at the central console.
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Operations
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Figure 3: Active Alarm
Figure 4: Receiver Icons
2.3.1 Interpreting the Alarm Screen
Figure 3 shows how the screen appears
immediately after the Security Escort
System detects an alarm transmission.
Across the top of the screen, the
words No alarms are replaced with the
words Active Alarm. A new map
displays, centered on the computed
location of the alarm.
In Figure 3, the computed location is
on the first floor of the building
(indicated by the numeral 1 within the
icon).
Figure 4 shows some of the types of
receiver icons that might display. A
bull's-eye indicates an outdoor
location. Indoor locations contain a
number signifying the floor. "G", "T",
and "B" icons represent ground floor,
tunnel and basement locations,
respectively.
The yellow circle on the map indicates
the subscriber’s most likely location.
The red panel beneath the map displays
subscriber and location information.
The subscriber’s name, local address,
phone number, identification number
and classification (such as resident,
commuter, staff, and so on) are
displayed. Above the subscriber
information is a box containing text
description of the location of the
alarm. Note that the subscriber’s
location is updated automatically due
to the transmitter’s alarm follower
transmissions.
In the lower left corner of the
screen, the Active Alarm Box lists all
active alarms. In most cases this box
contains only one name, but in the
case of multiple alarms, the name of
each subscriber appears in this box.
In the example, there is only one
name, since only one alarm was
sounded.
Just above the Subscriber information
block, the words ALARMS ARE SOUNDING
appear anytime the (optional) sirens
and strobes are active. When the alarm
is canceled by the dispatcher or the
alarm is automatically silenced, this
message is replaced with the words,
Sounders have been silenced.
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Operations
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Figure 5: Acknowledging an Alarm
Figure 6: Silencing an Alarm
In most installations, department policy prohibits a dispatcher from
silencing an alarm until instructed to do so by a Security Officer who has
visited the scene.
2.3.2 Acknowledging an Alarm
The central console continues to sound alert tones on its speakers until the
dispatcher acknowledges the alarm. To silence the alert tones, place the cursor on
the [Acknowledge] button in the lower right corner of the alarm screen and click
the left mouse button. (Or press the [A] key.)
Note:
This only silences the central console speakers. The (optional) sirens and
strobes of the alert units and the sounders in the receivers will continue to
be active.
2.3.3 Silencing an Alarm
To cancel the alarm and silence the sounders and strobes, the operator enters a
password (the cursor is already blinking in the small yellow text box in the lower
right corner of the screen), and the [RETURN] key. The message ALARMS ARE SOUNDING
is replaced with the message, Sounders have been silenced, and the yellow password
box is replaced with a button labeled Reset.
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Operations
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Figure 7: Resetting the System
Figure 8: Multiple Alarms
2.3.4 Resetting the System
Even when the alarm is silenced, the alarm screen remains on the display until the
system is reset. To reset the system, place the cursor on the Reset button and
click the left mouse button. (Or press the [R] key.) This replaces the alarm
screen with the normal operation screen.
2.3.5 Handling Multiple Alarms
When two or more alarms are active, each alarm is handled as a separate event by
the system and each can be viewed individually. The name of each subscriber who
transmitted an alarm is listed in the Active Alarm Box. One name can be selected
at a time by clicking on the name in the Active Alarm Box to highlight it. The
information displayed in the alarm screen then applies only to the highlighted
subscriber. To display the alarm information of another subscriber with an active
alarm, click on that subscriber’s name in the Active Alarm Box, or use the up and
down arrow keys on the keyboard to select the desired subscriber. Each alarm must
be acknowledged and silenced separately.
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