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Table of contents
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BlackBerry Z3 User Guide

BlackBerry Z3 Smartphone
Version: 10.2.1
User Guide
Published: 2014-05-13
SWD-20140513160505469
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Home screen at a glance..............................................................................................................................15
Application icons......................................................................................................................................... 16
Notification icons.........................................................................................................................................19
Menu icons..................................................................................................................................................20
Inserting the micro SIM card and media card................................................................................................20
Set up your device using the Setup app........................................................................................................ 22
Using the touch screen................................................................................................................................ 23
Personalizing your device.............................................................................................................................28
Where do I find customer support?............................................................................................................... 28
Device Switch.............................................................................................................................................. 29
BlackBerry ID.............................................................................................................................................. 34
Phone and voice.......................................................................................................................................... 38
Phone basics............................................................................................................................................... 38
Notifications and ring tones..........................................................................................................................47
Voice Control............................................................................................................................................... 53
BlackBerry Hub and email........................................................................................................................... 59
The BlackBerry Hub at a glance................................................................................................................... 59
BlackBerry Hub and email........................................................................................................................... 59
BBM............................................................................................................................................................84
Facebook.................................................................................................................................................... 84
LinkedIn...................................................................................................................................................... 84
joyn............................................................................................................................................................. 84
Media..........................................................................................................................................................88
Change the media volume............................................................................................................................88
Supported audio and video file extensions, formats, and codecs................................................................... 88
Camera........................................................................................................................................................89
Music.......................................................................................................................................................... 99
Videos....................................................................................................................................................... 103
BlackBerry Story Maker............................................................................................................................. 105
Media sharing............................................................................................................................................107
Games.......................................................................................................................................................108
Settings..................................................................................................................................................... 111
Customize your device settings.................................................................................................................. 111
How do I update the software on my BlackBerry 10 device?........................................................................114
Battery and power..................................................................................................................................... 115
Connections.............................................................................................................................................. 122
BlackBerry Keyboard and typing................................................................................................................ 140
Language.................................................................................................................................................. 149
Screen display........................................................................................................................................... 150
Accessibility.............................................................................................................................................. 151
Media cards and storage............................................................................................................................161
BlackBerry Link features on your device.....................................................................................................166
Applications and features...........................................................................................................................169
Organizing your apps................................................................................................................................. 169
Calendar....................................................................................................................................................171
Contacts....................................................................................................................................................180
Clock.........................................................................................................................................................188
BlackBerry World.......................................................................................................................................194
Android apps ............................................................................................................................................ 198
Maps and GPS........................................................................................................................................... 199
Browser.....................................................................................................................................................204
The Smart Tags application explained........................................................................................................ 212
Search your device.................................................................................................................................... 214
File Manager..............................................................................................................................................215
Calculator..................................................................................................................................................220
BlackBerry Virtual Expert........................................................................................................................... 221
Productivity and work.................................................................................................................................223
Switch between your personal space and work space................................................................................. 223
About BlackBerry Balance and your work space ........................................................................................ 223
Remember................................................................................................................................................ 228
Documents To Go...................................................................................................................................... 233
Print To Go.................................................................................................................................................233
BlackBerry World for Work......................................................................................................................... 234
Enterprise IM.............................................................................................................................................234
Enterprise IM for Cisco...............................................................................................................................234
BlackBerry Bridge......................................................................................................................................234
BlackBerry Travel...................................................................................................................................... 234
BlackBerry Work Drives..............................................................................................................................235
Salesforce..................................................................................................................................................235
Adobe Reader............................................................................................................................................235
Security and backup.................................................................................................................................. 236
Passwords and locking...............................................................................................................................236
Backing up your device data...................................................................................................................... 241
BlackBerry Protect.................................................................................................................................... 241
Password Keeper.......................................................................................................................................242
Security settings........................................................................................................................................ 246
Legal notice...............................................................................................................................................251
User Guide Setup and basics

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.2.1
This software update introduces great new features to help you be more productive, and more in control. Discover more ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor the battery power level so you can be more productive for longer.
BlackBerry Hub
The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and the ability to compose messages in plain text or rich text.
BlackBerry Keyboard
A floating action bar above the keyboard helps you easily complete or cancel common actions.
Calendar
You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule WebEx meetings.
Contacts
When you save a contact, you can select the account that you want to save it to, and you can move contacts between accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types of messages, including BBM, email, text, and other social feeds.
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User Guide Setup and basics
Phone
You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them directly from the home screen, and you can make calls by typing the contact's name.
BlackBerry Browser
Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite are downloaded to your personal space and can’t access the data in your work space. Download apps that you trust. Your device doesn’t check the integrity of the APK files that you download.
Android app website and download apps to your device. If you use BlackBerry Balance, apps
Settings
You can set up your device to use a picture password instead of a traditional password. You can specify which options appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also specify the order of these options, and switch between your personal space and work space from the Quick Settings menu.
From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You can see information about CPU, memory, and mobile network or Wi-Fi network usage.
Related information
The BlackBerry Hub at a glance,59 BlackBerry Keyboard and typing,140 Notifications and ring tones,47 Calendar,171 Contacts,180 Phone basics,38 Browser,204 BlackBerry World,194 Customize your device settings,111 Battery and power,115

Your device at a glance

7
User Guide Setup and basics

Introducing your BlackBerry smartphone

In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen.
Note: This training is available in English only.
Start the training

What's different about BlackBerry 10?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.
8
User Guide Setup and basics
How do I get back to the home screen?
•
In many apps, you can tap Back to return to the previous screen.
• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
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User Guide Setup and basics
How do I change my settings and options?
Do any of the following:
• To change the settings in an app, swipe down from the top of the screen. Tap .
• To see other options in many apps, tap .
• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Settings.
10
User Guide Setup and basics
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
11
User Guide Setup and basics
Where are the phone keys and my notification profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.
•
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications.
• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your finger from the screen once the circle covers .
• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your finger from the screen once the circle covers .
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User Guide Setup and basics
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.
How do I edit or move text?
There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen. A menu with text editing options appears.
3. Tap an option.
: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it.
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User Guide Setup and basics
Insert the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
3. Insert text where you place the cursor.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.
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User Guide Setup and basics
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to
display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Home screen at a glance

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User Guide Setup and basics

Application icons

Icon Description
BlackBerry Hub
Access all of the messages and notifications that you receive from your different accounts from one convenient location.
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your contacts.
Calendar
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User Guide Setup and basics
Icon Description
View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.
BBM
Type, talk, or post. You decide the best way to communicate with your BBM contacts in real-time.
Text Messages
Send and receive text messages and text messages with an attachment, if provided as part of your wireless service plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and presentMicrosoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the camera or that are saved on your device.
Music
Share your music quickly and easily with your contacts. Play your music on home entertainment equipment over the wireless network.
Videos
View, edit, and share videos that you take with the camera or that are saved on your device. Play your videos on home entertainment equipment over the wireless network.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.
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User Guide Setup and basics
Icon Description
LinkedIn
Build and connect with your professional network and get access to ideas and opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.
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File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you can share with others.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voicemail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.
User Guide Setup and basics
Icon Description
Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
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User Guide Setup and basics

Menu icons

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app
Add a new entry in the Calendar app

Inserting the micro SIM card and media card

Learn how to insert the micro SIM card and the optional media card (microSD card).
Insert the micro SIM card
CAUTION
not insert a SIM card adapter into your device.
20
: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
User Guide Setup and basics
With the back of your BlackBerry device facing you, open the door on the left side of the device.
1.
With the metal contacts facing you, insert the micro SIM card into the bottom slot.
2.
3. Close the door.
Insert a media card
: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart
Tip
your device.
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User Guide Setup and basics
A media card (microSD card) is optional. If a media card is included, it might already be inserted.
1. With the back of your BlackBerry device facing you, open the door on the left side of the device.
With the metal contacts facing away from you, insert the media card into the top slot.
2.
3. Close the door.

Set up your device using the Setup app

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open the Setup app by tapping the Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Transfer data from a device running BlackBerry 7 or 7.1
• Customize and personalize your device settings
• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
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User Guide Setup and basics

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.
• To scroll, slide your finger up and down.
• To move between the BlackBerry Hub and the home screen, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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User Guide Setup and basics
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additional items. To clear an item, tap it again.
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User Guide Setup and basics
Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
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User Guide Setup and basics
Minimize apps and show your Active Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.
Swipe up from the bottom of the screen.
: When you're done using your app, you can close it by tapping in the lower-right corner of the app.
Tip
View the BlackBerry Hub
You can peek at or open the BlackBerry Hub from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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User Guide Setup and basics
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
Show the menus
You can find additional features, options, and help by exploring the menus.
Do any of the following:
• To see the additional actions you can perform in an app, tap or .
• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To see the names of the menu items that appear on the right side of the screen, slide your finger over them.
• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that particular app. If you are not in an app, you can see the device settings.
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User Guide Setup and basics

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set a picture for your wallpaper.
Related information
Customize your device settings,111 Customize your Quick Settings,111 Download and buy apps, games, music, and videos,196 Downloading and installing Android apps on your BlackBerry device,198 Move an app around the home screen,169 Change your notifications or ring tones,47 Change your font size,151 Set a picture as your wallpaper,151 Set an alarm,188 Bookmark a favorite webpage,208 Add a signature to an email account,79

Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.
Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.
Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.
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User Guide Setup and basics

Device Switch

Using your BlackBerry device, you can switch from one device to another and transfer your contacts, calendar entries, pictures, videos, notes, memos, and more.

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer supported data, such as contacts, from your current device's backup file to your new device.
• Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices. Related information
How do I reset my lost or forgotten BlackBerry ID password?,37
BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
29
User Guide Setup and basics
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old SIM card, to make sure that those contacts aren't lost, you might need to copy those
contacts to your old device before you back up your device data. Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the key > Micro SIM Phone Book. Press the key > Copy All To Contacts.

Transfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.
: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
Note
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.
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