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BlackBerry Z3 Smartphone
Version: 10.3.1
User Guide
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Published: 2014-12-22
SWD-20141222103321585
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Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Introducing your BlackBerry smartphone..................................................................................................... 14
Your device at a glance................................................................................................................................ 14
What's different about the BlackBerry 10 OS?...............................................................................................16
Notification icons.........................................................................................................................................22
Menu icons..................................................................................................................................................23
Setting up your device..................................................................................................................................23
Using gestures.............................................................................................................................................26
Personalizing your device.............................................................................................................................34
Device Switch.............................................................................................................................................. 35
BlackBerry ID.............................................................................................................................................. 43
Phone and voice.......................................................................................................................................... 47
Phone..........................................................................................................................................................47
Notifications and ringtones.......................................................................................................................... 56
Voicemail.....................................................................................................................................................63
BlackBerry Hub and email........................................................................................................................... 66
BlackBerry Hub and email........................................................................................................................... 66
BBM............................................................................................................................................................94
Facebook.................................................................................................................................................... 94
Twitter.........................................................................................................................................................94
LinkedIn...................................................................................................................................................... 95
joyn............................................................................................................................................................. 95
Media..........................................................................................................................................................98
Change the media volume............................................................................................................................98
Supported audio and video file extensions, formats, and codecs................................................................... 98
Troubleshooting: Media............................................................................................................................... 99
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Camera........................................................................................................................................................99
Pictures.....................................................................................................................................................109
Music........................................................................................................................................................ 116
Videos....................................................................................................................................................... 120
About BlackBerry Story Maker................................................................................................................... 125
Media sharing............................................................................................................................................128
About FM Radio.........................................................................................................................................130
Settings..................................................................................................................................................... 132
Customize your device settings.................................................................................................................. 132
Update your device software......................................................................................................................136
Battery and power..................................................................................................................................... 137
Connections.............................................................................................................................................. 145
BlackBerry Keyboard and typing................................................................................................................ 168
Language.................................................................................................................................................. 175
Keyboard input methods............................................................................................................................177
Screen display........................................................................................................................................... 182
Accessibility.............................................................................................................................................. 183
Media cards and storage............................................................................................................................183
Using your device with BlackBerry Link...................................................................................................... 188
Applications and features...........................................................................................................................198
Organizing your apps................................................................................................................................. 198
About the BlackBerry Assistant..................................................................................................................201
Calendar....................................................................................................................................................205
Contacts....................................................................................................................................................214
Clock.........................................................................................................................................................221
BlackBerry World.......................................................................................................................................225
About BlackBerry Guardian........................................................................................................................225
Android apps ............................................................................................................................................ 226
Maps and GPS........................................................................................................................................... 228
Browser.....................................................................................................................................................234
The Smart Tags application explained........................................................................................................ 241
File Manager..............................................................................................................................................244
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Calculator..................................................................................................................................................247
Productivity and work.................................................................................................................................249
Switch between your personal space and work space................................................................................. 249
About BlackBerry Balance and your work space ........................................................................................ 249
BlackBerry Blend.......................................................................................................................................255
Remember................................................................................................................................................ 256
Documents To Go...................................................................................................................................... 262
Print To Go.................................................................................................................................................262
BlackBerry World for Work......................................................................................................................... 263
BlackBerry Enterprise IM........................................................................................................................... 263
BlackBerry Enterprise IM for Cisco............................................................................................................. 263
BlackBerry Bridge......................................................................................................................................263
BlackBerry Travel...................................................................................................................................... 263
BlackBerry Work Drives..............................................................................................................................264
Connect to Salesforce................................................................................................................................ 264
Adobe Reader............................................................................................................................................264
Connect to Microsoft OneDrive...................................................................................................................264
Connect to Dropbox................................................................................................................................... 265
Box for BlackBerry 10................................................................................................................................265
Security and backup.................................................................................................................................. 266
Passwords and locking...............................................................................................................................266
BlackBerry Protect.................................................................................................................................... 272
Security settings........................................................................................................................................ 273
Password Keeper.......................................................................................................................................277
Legal notice...............................................................................................................................................281
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User Guide Setup and basics
Setup and basics
New in this release
Introducing BlackBerry 10 OS
BlackBerry 10 OS
Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant
Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.
version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry
version 10.3.1
BlackBerry Blend
The power of
personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them
on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit
Related information
About pairing and connecting your device to a computer or tablet,188
About BlackBerry Blend,255
Disconnect your device from BlackBerry Blend,256
BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and
www.blackberry.com/BlackBerryBlend.
BlackBerry Assistant
BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!
The
With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the
Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event
to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts,
information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,201
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Learn what you can say or type in the BlackBerry Assistant,203
Things you can do with the BlackBerry Assistant,201
Updated look and feel
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you
will notice with the fresh new look of BlackBerry 10 OS version 10.3.1.
Modernized visual elements help you navigate your
apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next
best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some
apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no
apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can
add to folders on the home screen.
Related information
Set your wallpaper,182
Add folders to the home screen,199
Turn off icon labels in the action bar,183
BlackBerry device and improve your productivity within apps. In the
Android
Get apps and games designed for Android
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or
continue the installation.
Android
icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your
device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember
app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download
to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,226
Change your Android app installation settings,227
apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share
apps
devices and install them on your BlackBerry device from the Amazon Appstore!
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Battery
Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so
that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving
Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to
consume battery power.
Related information
Using Battery Saving Mode,142
Advanced interactions,32
Change or view app permissions,273
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the
BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs
with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text
of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry
Hub.
BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your
In the
device is connected to the wireless network and while roaming. You can view preview text for each email when you use the
Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and
external contacts.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests
contacts that are associated with the email account you are sending the email from and contacts that you have
communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,79
File an email,78
Add an IMAP or POP email account,69
Download attachments in a message,75
Reply to or forward an email,76
Download only partial text in email,88
Change how messages are displayed in the BlackBerry Hub,89
Forward a PIN message as an email,78
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Set an out-of-office reply,87
Calendar
The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments
and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your
device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can
set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.
When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the
meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the
default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of
the events display in one reminder notification.
The Calendar app is more closely integrated with the
app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,205
Enable Meeting Mode,212
Add a task to the Calendar app,208
BlackBerry Remember app. You can create a task in the Calendar
BlackBerry
Contacts
If you add a
up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as
an address, phone number, or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,90
Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the
screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into
task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry
Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.
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Related information
Change the default view in the Remember app,261
Search for an entry in the Remember app,261
Create a folder or task list in the Remember app,257
Add tags to an entry,258
BlackBerry Balance
BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures
If your
and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,254
Notifications and ringtones
Ringtones that were previously available only on
your device!
Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by
application, contact, and messaging account. You can customize the predefined notification profiles available on your
device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a
device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device
switch process.
Related information
Change your ringtone,58
Edit your notification profiles,57
Add notification profiles to your device,57
BlackBerry devices running BlackBerry 7.1 or earlier are now available on
Camera
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
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By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the
settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,
if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60
fps) when recording a video, which is useful when recording fast-moving objects.
BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.
If your
Related information
Take a picture while recording a video,103
Turn off the Auto Suggest feature,106
Edit Time Shift pictures later,104
Take a panoramic picture,103
BlackBerry Story Maker
BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and
The
videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view
of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most
viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also
personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your
friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,126
Add to or delete media from an existing story,126
Pictures
The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map,
you can view all of your pictures from that location!
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you
want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can
hide the pictures that you selected.
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer
pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to
BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker
app creates
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automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the
Pictures app.
Related information
About automatic stories,111
Set how pictures are organized in albums,115
Add a picture to the Favorites screen,115
Add a picture to BlackBerry Story Maker,112
Hide a picture from view,113
View your pictures on a map,113
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The
Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video,
plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to
Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,124
Add a video to BlackBerry Story Maker,123
Add slow motion to a video,122
Turn on the equalizer in videos,125
BlackBerry
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is
currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets
you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the
equalizer options.
Related information
Add a song to the Favorites screen,119
Turn on the equalizer in the Music app,119
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Device Monitor
To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry
device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also
specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,168
Manage your mobile data settings,151
Set a monthly data limit notification,151
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top
of the screen to open the Quick Settings menu.
You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the
Setting menu to make them more accessible to you.
Related information
Customize your device settings,132
Show the menus,28
Advanced interactions
Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your
BlackBerry
off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,32
device when you move it in a certain manner. For example, you can set up your device so that the screen turns
Security
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To improve the security of information on your
screen when your device is locked. For example, you can change your settings so that only the name of the sender of a
message appears; the subject line and other message details are not displayed. You can also change your wallpaper
settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,62
Set Lock Screen Notifications to only display the sender info,62
Set your wallpaper,182
Introducing your
In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a
comparison of your smartphone with other smartphones, and learn about using the touch screen.
: This training is available in English only.
Note
Start the training
BlackBerry device, you can control what appears in notifications on the
BlackBerry smartphone
Your device at a glance
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1. Headset jack
2. Front camera
3. Notification LED
4. Media card slot
5. Micro SIM card slot
6. USB port
7. Microphone
8. Volume down
9. Mute (Press);
BlackBerry Assistant (Press and hold)
10. Volume up
11. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
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What's different about the BlackBerry 10
OS
If you're new to a
BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your
phone number and PIN and find out how to search.
?
BlackBerry 10 device, you might be eager to learn more about what makes it different from other
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your
menus.
To see more actions that you can perform in an app, tap or .
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BlackBerry 10 device. You can find more features and options by exploring the
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User Guide Setup and basics
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Note
Settings
.
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Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
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Where are the phone keys and my notification settings?
Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers .
To make a call, in the Phone app, tap . Type a number. Tap Call.
Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications
Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World
storefront, you can check if your old apps are available on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your
paste text or move the cursor.
Select text
Touch and hold a character or word.
BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
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• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
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Where are my tasks, memos, and voice notes?
• If you used
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in
BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle
of the home screen and tap Personal or Work.
technology, your device data, apps, and network access are divided into a
Where can I find my device info and passwords?
Where can I find my PIN?
BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
In
message, you can also type
How do I find my own phone number?
On the home screen, tap .
number appears at the top of the screen. In an email or text message, you can also type
phone number.
Where can I find details about my device software version and hardware?
mypin to display your PIN.
In the Calls or Contact view, in the center of the screen, swipe down, and your phone
mynumber to display your
On the home screen, swipe down from the top of the screen.
information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
Tap
Settings > About. To change the type of
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How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry
BlackBerry Link
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the
option.
BlackBerry Link?
device to your computer.
is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
Windows or Mac
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the
have a new item, the
finger up from the bottom of the screen from anywhere on your BlackBerry
Icon Description
indicator appears on the notification icon. You can peek at your notifications by sliding your
device.
Email message
Text message
message
BBM
Facebook
message
BlackBerry Hub. When you
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message
Twitter
LinkedIn
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
message
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User Guide Setup and basics
Menu icons
: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the
Remember app and the Calendar app
Setting up your device
To set up your
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of
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Depending on your service provider and where you purchased your BlackBerry
inserted.
With the back of your BlackBerry device facing you, open the door on the left side of the device.
1.
With the metal contacts facing you, insert the micro SIM card into the bottom slot as shown.
2.
device, the SIM card might already be
Insert a media card
With the back of your BlackBerry device facing you, open the door on the left side of the device.
1.
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With the metal contacts facing away from you, insert the media card into the top slot.
2.
Set up your device using the Setup app
: A network connection is required for some of the features within the Setup app.
Tip
You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM
, instant messaging, and social networking accounts
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• Learn how to transfer content from your old device
• Customize your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the BlackBerry World storefront
• Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID
whether you already have a BlackBerry ID, on your computer, visit
To open the Setup app, on the home screen, tap .
and allows you to create a new one. If you aren't sure
www.blackberry.com/blackberryid.
Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn
gestures to help you do things more quickly.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
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To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the
To see your messages, you can peek at the BlackBerry Hub
From the bottom of the screen, slide your finger up and to the right.
BlackBerry Hub
, or open it, from anywhere on your BlackBerry device.
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: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
Tip
finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item.
: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
Tip
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen.
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: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Note
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
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User Guide Setup and basics
• To move between the
BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
more items. To clear an item, tap it again.
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Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
• To zoom out, slide your fingers together.
Advanced interactions
If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:
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• Lift to wake
• Flip to mute
• Flip to save power
• Hold to stay awake
Lift to wake
If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically.
You don’t have to press the Power/Lock
key or swipe up from the bottom of the screen to start using your device.
To turn on or turn off this feature, tap Settings > Advanced Interaction
. Tap the Lift to Wake switch.
Flip to mute
If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
To turn on or turn off this feature, tap Settings > Advanced Interaction
. Tap the Flip to Mute switch.
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Flip to save power
If this feature is turned on, w
to extend battery life. You still receive notifications for incoming calls, messages, and alarms.
hen you place your device facedown on a flat surface, your device goes into standby mode
To turn on or turn off this feature, tap Settings > Advanced Interaction
. Tap the Flip to Save Power switch.
Hold to stay awake
If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the
value set in
To turn on or turn off
Settings > Display > Screen Timeout.
this feature, tap
Settings > Advanced Interaction
. Tap the Hold to Stay Awake switch.
Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone, and set your wallpaper.
Related information
Customize your device settings,132
Customize your Quick Settings,132
Downloading and installing Android apps from the Amazon Appstore,226
Move an app icon or open app around the home screen,198
Change your ringtone,58
Change your font size,182
Set your wallpaper,182
Set an alarm,221
Bookmark a favorite webpage,238
Add a contact or number to your speed dial list,51
Add a signature to an email account,88
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User Guide Setup and basics
Device Switch
Switching to your new
device, or a BlackBerry device, there are several options that you can use to transfer your data.
There are two ways you can switch to a BlackBerry 10 device:
• The Device Switch app
• BlackBerry Link
If you are switching from a
BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android
BlackBerry 7 device, you can also use a media card to transfer data.
Preparing to switch devices
Before you begin switching to your new
following list.
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Update
Although it's not required to switch
associate BBM with your BlackBerry ID before you switch devices.
BBM
BlackBerry 10 device, take a moment to make sure that you have completed the
BlackBerry devices, you should update to the latest available version of BBM and
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger
applications.
2. To download
If you can't update your version of
Switching from a
When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The
transfer method that you use depends on the types of data that you want to transfer and the version of device software that
your previous device is running. The following table is designed to help you identify the best transfer method for you.
BBM 7.0 or later on your old device, visit the BlackBerry World storefront or
BBM, in BBM, press the
Options > Back Up. Select a backup option.
key >
BlackBerry device
in your list of installed
www.bbm.com.
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Transfer method Data transferred Requirements
Device Switch app
• Contacts
• Calendar entries
• Pictures (not DRM)
• Videos (not DRM)
• Documents
• Notes/Memos
• Tasks
• Music
• SMS messages
• Email account info
Media card
• Music
• Pictures
• Videos
• Alarm settings
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles
BlackBerry Link Data saved to the storage space on
your previous device, including the
following:
• Contacts
• Music
• Pictures
• Videos
• Calendar entries
• Settings
• Phone history
• Fonts
• Tasks and memos
• BBM contacts
• BlackBerry Browser bookmarks
and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper entries
• Device Switch app must be
installed on both devices
• Both devices must be connected to
the same Wi-Fi network
• Removable media card
• Previous device must be running a
version of
BlackBerry 7
• BlackBerry Link installed on a
computer
• Computer
• USB cable
• Previous device must be running
BlackBerry Device Software 5.0 or
later
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User Guide Setup and basics
Transfer method Data transferred Requirements
SIM card
• Contacts • SIM card
• Previous device must be running
BlackBerry 10 or later
Back up your device data
Using a computer and
back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media
files.
You should regularly create and save a backup file on your computer, especially before you update any software.
Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or
corrupted by an unforeseen issue.
: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your
Note
administrator to verify if you are able to back up and restore your device data.
BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can
See which version of device software is installed on your previous device
If you're switching from a
home screen of your previous device, do one of the following:
• Click
• Click
Options > About.
Options > Device > About Device Versions.
BlackBerry device, to see which version of software is installed on your previous device, on the
Switching from a device running BlackBerry Device
Software
If you're transferring data from a device running
methods are available to you.
• Use
• Download and use the Device Switch app
• Add email accounts to your new device
BlackBerry Link on your computer
5 or BlackBerry 6
BlackBerry Device Software 5 or BlackBerry 6, several data transfer
Switching from a device running BlackBerry 7
If you're transferring data from a BlackBerry
are available to you.
• Use
BlackBerry Link on your computer
device running a version of BlackBerry 7, the following data transfer methods
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User Guide Setup and basics
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device
Using your
When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and
password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and
settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your
If you previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your
existing BlackBerry ID, because many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
• Click
• Click
• Click
BlackBerry ID on your old device
Third Party Applications > BlackBerry ID.
Device > BlackBerry ID.
BlackBerry ID.
BlackBerry ID to switch devices
Switching from a BlackBerry 10 device
If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods
are available to you.
• Download and use the Device Switch app
• Use
• Use a SIM card
• Add email accounts to your new device
Switching from an
If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer
your data. You can transfer your contacts, calendar entries, pictures, music, and videos. When you finish setting up your
BlackBerry
38
BlackBerry Link on your computer
iPhone or Android device
device, you can add all of your email accounts and sync the contact and calendar info to your new device.
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User Guide Setup and basics
Transfer data using the Device Switch app
You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device
running the BlackBerry 10 OS, a device running
BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
: Some corporate Wi-Fi networks block the Device Switch app from working. It's recommended that you use a
Note
personal Wi-Fi network when transferring data using the Device Switch app.
iOS 6 and later, or a device running Android 2.3 and later to your new
1. On your
2. Connect both of your devices to the same
3. To transfer your data, complete instructions on the screen.
: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or
Note
synchronized with an online account isn't transferred to your new device. To transfer data synchronized with an online
account, add the account to your device. Also, any information saved to your media card isn't transferred when you use the
Device Switch app.
BlackBerry 10 device, go to
BlackBerry App World and download the Device Switch app.
Wi-Fi network.
Transfer data to a new device using BlackBerry Link on a computer
You can use
more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the
data in your work space.
BlackBerry Link
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open
3. Connect your current
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device to your computer using a USB cable.
6. Complete the instructions on the screen.
BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and
supports all software versions except BlackBerry Device Software 4.x and earlier.
BlackBerry Link.
BlackBerry device to your computer using a USB cable.
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Transfer data using a media card
This data transfer option is available if you're switching from a BlackBerry
When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This
feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your previous device, click Setup > Device Switch.
2. Click
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your previous device and insert it into your
5.
6. Complete the instructions on the screen.
Using a Media Card > Save Data.
device.
On your
BlackBerry 10 device, on the home screen, tap
device running a version of BlackBerry 7.
BlackBerry 10
> .
Transfer contact info using a SIM card
BlackBerry 10 device uses a micro SIM card. As such, this data transfer method is only available if you're switching
Your
from one BlackBerry 10 device to another.
1. On your previous device, tap Contacts.
2. Swipe down from the top of the screen.
3.
Tap .
4. Under
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap
7. Swipe down from the top of the screen.
8.
9. Under
SIM Card, tap Copy Contacts from Device to SIM Card.
Contacts.
Tap .
SIM Card, tap Import Contacts from SIM Card.
Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be
copied to your SIM card.
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Add an email account to your new device
To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10
1. On the home screen of your new device, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Tap
5. Enter the email address for the account that you want to add.
6. Tap
7. Enter the email account password.
8. Tap
After you add the email account, any calendar and contact information associated with that account is accessible on your
new BlackBerry 10 device.
device.
Settings.
Accounts.
Email, Calendar and Contacts.
Next.
Next.
After you switch devices
After you finish switching to your new BlackBerry 10 device, if you used a media card in your old device, move it to your
new device. Also, consider doing the following:
• Security wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World
• Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous
recycling
. The recycling and trade-up program is only available in certain areas.
storefront.
BlackBerry device for recycling and safe disposal, visit
www.blackberry.com/
Add accounts to your new device
After you transfer data from your previous device, you can add your social networking accounts to your new
device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Tap
5. Enter your account information.
6. If necessary, change any sync settings.
Settings.
Accounts.
Facebook, Twitter, LinkedIn, or Evernote.
BlackBerry 10
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7. Tap
Deleting the data on your
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry
device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.
Done. If necessary, tap Authorize.
BlackBerry device
Wipe the data on devices running BlackBerry 7 or later
1. On the home screen of your previous device, click the
2. Click
3. Select all of the items that you want to delete.
4. Type
5. Tap
Security > Security Wipe.
blackberry.
Wipe Data.
Options app.
Wipe the data on devices running BlackBerry 10 OS
1. On your previous device, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Type
5. Tap
Settings.
Security and Privacy > Security Wipe.
blackberry.
Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry
four additional devices, without having to pay for the items again.
1. On your new
2. Enter your
3.
Tap .
4. Tap
5. Tap
42
My World > My Apps & Games.
Available.
• To reinstall one app or game, tap next to the app or game that you want to install.
BlackBerry 10 device, tap the BlackBerry World icon.
BlackBerry ID username and password.
BlackBerry World
device, and on up to
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User Guide Setup and basics
• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that
you want to reinstall. Tap .
Troubleshooting: Device Switch
I can't switch my SIM card to my new
Some BlackBerry 10 devices use a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
BlackBerry 10 device
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember
• Transfer apps by downloading them from the BlackBerry World storefront.
.
BlackBerry Hub on the device.
email account on a
app.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
• Use
BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit
www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
device built-in media storage or your
BlackBerry ID
BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
A
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
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BlackBerry ID
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Set up a new
: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
Tip
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.
1. To create a new
New.
2. Complete the instructions on the screen.
Confirm your
When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use
as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address
that you use as your BlackBerry ID username.
If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID,
you can receive a new confirmation email message.
, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
BlackBerry ID
BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
BlackBerry ID username
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
4. Open the email message and follow the instructions on the screen.
Change your
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap
Change your
You can change your username, screen name, first name, or last name.
44
Settings > BlackBerry ID.
Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
BlackBerry ID password
Settings > BlackBerry ID.
Change Password.
BlackBerry ID information
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User Guide Setup and basics
1. On the home screen, swipe down from the top of the screen.
2.
3.
Tap
Tap .
Settings > BlackBerry ID.
Using your
BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
When you switch to a new
and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click
2. Depending on your device, do one of the following:
• Click
• Click
• Click
BlackBerry ID on your old device
Third Party Applications > BlackBerry ID.
Device > BlackBerry ID.
BlackBerry ID.
BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
Options.
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
BlackBerry ID password sent to the email address that you use as your
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Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your
BlackBerry ID password.
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Phone and voice
Phone
While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by
making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.
Phone icons
Incoming calls
Icon Description
To answer a call, touch and hold the circle and slide your finger to the left.
To decline a call, touch and hold the circle and slide your finger to the right.
Send a message with the Reply Now feature.
Silence the ring tone.
During a call
Icon Description
Turn on the speakerphone
Mute a call
Take notes during a call
Start a conference call
Show the dial pad
Merge calls to start a conference call
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Icon Description
Split a conference call into multiple calls
Move a call to
BBM Video
Making and receiving calls
Make a call
1.
In the Phone app, tap .
2. Dial a number.
3. Tap
Call a recent number or speed dial contact
1.
2. Tap a name, number, or speed dial contact.
Tip
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.
Call someone from your contact list
Call.
In the Phone app, tap .
: To send a text message to a recent number, beside the number, tap
> .
1.
In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.
Answer or decline a call
Do one of the following:
• To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers .
• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers .
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Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature,
you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM
Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text
message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.
1.
When you receive an incoming call, tap or .
2. Do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap
Custom Message. Type a message and tap
.
contact, the
Silence the ring tone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop
your device from vibrating. When you silence the ring tone, you can still answer or decline the call.
When you receive an incoming call, tap .
Put a call on hold
While on a call, press and hold until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1.
While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or
when you remove your device from a case or holster.
Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
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2.
Tap >
3. Do any of the following:
• Turn on the Answer a Call by Removing Device From Holster switch.
• Turn on the
Holster.
End Call by Putting Device Back in Holster switch.
Automatically answer a call when a Bluetooth headset is connected
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are
automatically answered after 5 seconds.
Bluetooth.
Automatically Answer a Call When Connected to a Headset switch.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
While on a call, tap
To move a call back to the headset, tap Audio > Headset.
Audio > Handset.
Move a call to BBM Video
See who you're talking to by moving a call to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
are asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap .
BBM Video. To move a phone call to BBM Video, the person you're talking to
Start a conference call
1. While on a call, make or answer another call.
2.
To merge the calls, tap .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
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User Guide Phone and voice
• To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the
middle of the screen and slide your finger to the left. Release your finger when the circle covers .
• To end the first call and answer the second call, tap
the screen and slide your finger to the left. Release your finger when the circle covers
2.
If you put the first call on hold, to merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
End Current Call. Touch and hold the circle in the middle of
.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.
While on a call, tap .
2. Do any of the following:
• Tap a phone number, name, or speed dial contact.
• Tap . Tap a contact.
• Tap . Dial a number.
3.
To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.
While in a conference call, to view the conference call participants, tap > .
2. Do one of the following:
• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap .
Add a contact or number to your speed dial list
There are two different speed dial lists that you can add contacts or numbers to. You can add a total of nine contacts or
numbers to the speed dial list on the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so
that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access
number is included in your speed dial list.
1.
In the Phone app, tap or .
2. Touch and hold a contact or phone number.
3.
Tap .
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Add a contact to your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. On the screen, tap the key that you want to associate with the contact.
4. Tap
5. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.
Settings > Shortcuts and Speed Dial.
Speed Dial.
Delete a contact or number from your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3.
Tap .
Delete a contact from your keyboard speed dial list
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Touch and hold a speed dial contact.
4.
Tap .
Settings > Shortcuts and Speed Dial.
Hide your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. Swipe down from the top of the screen.
3.
Tap .
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Call waiting, call forwarding, and call blocking
How do I block calls?
When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when
roaming. Contact your service provider for more info on blocking specific phone numbers.
service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on any of the switches.
The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To
change your call blocking password, complete steps 1 and 2, and tap .
Call Blocking.
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
Depending on your wireless
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on or turn off
Call Waiting.
Call Waiting.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Call Forwarding.
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Phone options
Turn on Priority Calling
If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With
Priority Calling, you can assign a phone line or app to use when you make calls.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific
phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use
the Priority Line.
Change your default Reply Now messages
You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You
can change the default messages or compose a new Reply Now message.
Priority Calling.
Use Priority Calling switch.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Tap the message you want to change.
4. Type a new Reply Now message.
To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the
Reply Now.
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
Show my Number.
Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2.
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Tap >
Call Audio.
Reply Now switch.
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Set a default area code or country code
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country or
area code.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
• To change the default country code, tap Country Code. Tap a country.
• To change the default area code, in the Area Code field, type an area code.
Tap any of the drop-down lists to change other smart dialing options.
Smart Dialing.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers
that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Turn on the
4. Enter the SIM security code provided to you by your service provider.
5. Tap
6. Tap
7. Type a name and phone number.
Fixed Dialing Numbers.
Fixed Dialing Numbers switch.
OK.
Edit List.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
To reset the call times on your Call Summary screen, tap .
Tip: To see the details of a specific call, in the Phone app, tap . Next to a contact name or phone number, tap >
.
Call Summary.
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Find your own phone number
1.
In the Phone app, tap .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.
: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type
Tip
mynumber followed by the space bar.
Troubleshooting: Phone
I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being
put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.
Notifications and ringtones
You can personalize your
turn off all of your alerts, set your device to vibrate, choose a ringtone, and more. The Instant Previews and Lock Screen
Notifications features allow you to manage the BlackBerry Hub without having to leave the app that you're in when you
receive your messages.
About notifications
Notification profiles
You can use the notification profiles on your
calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent,
Do Not Disturb, Meeting, and Bedside. Each profile has a default setting, but you can customize the settings and change
things like the volume level and ringtone. You can also add your own notification profiles and customize the settings.
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BlackBerry device by customizing your notification profiles and changing your ringtones. You can
BlackBerry device to control how you're alerted to new messages and phone
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Customized app notifications
You can set customized notification settings for apps within a specific profile. App-level customizations are set on a perprofile basis, meaning you can set different notification settings for the same app. App customizations override the settings
for notification profiles.
Contact-specific notifications
You can set contact-specific notifications that can override the notification settings for profiles and apps, depending on
how the notification settings are set up. The contact customizations can be set to override the settings for the notification
profiles and any customized app notification settings that you set, or the contact-specific notifications can follow the
settings.
Level 1 alerts
You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all
existing notification settings.
Edit your notification profiles
Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Edit
Profiles
1. On the home screen, swipe down from the top of the screen.
2.
3. Under
4.
5. Change the
6. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize
.
Tap Settings
Edit Profiles, tap the profile that you want to change.
If necessary, to change the description of the profile, tap . Enter a short description of the profile.
App Notifications.
> Notifications.
Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.
Add notification profiles to your device
In addition to customizing the default notification profiles on your BlackBerry device, you can also add your own profiles to
your device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
> Notifications.
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3.
Tap .
4. In the
5. Tap
6. Change the
7. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize
Enter profile name field, enter a name for the profile.
OK.
Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings.
App Notifications.
Add a notification profile to your quick settings
You can add notification profiles to the quick settings on your
profiles from your device home screen.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3.
Tap .
4. Tap to select the notification profiles that you want to add to your quick settings.
5.
To rearrange the order that the profiles are listed in, tap . Touch and hold a notification profile and drag it to
where you want it to appear in the list. Tap .
To select a notification profile, in your quick settings, tap . Scroll through your list of notification profiles and tap the
one that you would like to set.
> Notifications.
BlackBerry device so that you can quickly change your
Change your ringtone
Regardless of which notification profile is set on your
ringtones included on your device or use a ringtone that you download.
Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry
10 device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. In the
Ringtone drop-down list, tap a ringtone.
> Notifications.
BlackBerry device, you can change the ringtone to one of the default
Change the volume of your notifications
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. To adjust the volume of your notifications, move the slider back and forth.
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> Notifications.
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How do I turn off all sounds and ringtones except for calls?
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. In the
: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of
Tip
the screen. Tap Settings > Notifications. Tap Bedside.
Settings > Notifications.
Active Profile drop-down list, tap Phone Calls Only.
Customize notifications for a contact
Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound
is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the
contact calls you.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. At the bottom of the
4.
Tap .
5. Tap a contact.
6. Do any of the following:
Settings > Notifications.
Notifications screen, tap Contact Notifications.
• Tap
• Tap
• Tap
• Tap
• Tap
7. Do one of the following:
• Turn off the
• Change the
Note
set in the active profile. If you make any changes to the drop-down lists, these changes override the settings in the
active profile.
Contacts that you set customized notifications for are listed on the Contact Notifications screen.
Phone Calls.
Email Messages.
BBM.
Text Messages.
Other Messaging, which includes apps such as Facebook, Twitter, LinkedIn, and more.
All Notifications switch.
Sound, Ringtone, Vibrate, LED, or Instant Previews settings.
: If you set any of the drop-down lists to Profile Setting, the sound, tone, vibrate, or LED settings reflect what is
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Customize notifications for an app
You can set a customized notification for an app and set that customized notification as the default setting for that app in
all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't
override the customized notification settings for contacts.
: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized
Note
notifications for an app.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap a profile.
4. Tap
5. Tap an app.
6. Change the
7.
To make the updated settings the default notification settings for the app in all of the notification profiles, tap .
Note
settings that you set.
Settings > Notifications.
Customize App Notifications.
Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings.
: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification
To reset the notification settings for the app to the current profile settings, tap .
Turn off all alerts
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. In the
Settings > Notifications.
Active Profile drop-down list, tap Do Not Disturb.
Change the notification settings for Level 1 alerts
You can create custom notifications for important messages. Level 1 notifications override the notification settings set for
all profiles.
Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you need to first add a
rule. In the BlackBerry Hub, tap > . Tap Priority Hub > . Enter the rule details and select the Enable Level 1
check box.
Alert
1. On the home screen, swipe down from the top of the screen.
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2.
Tap
Settings > Notifications.
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3. At the bottom of the screen, tap
4. Do any of the following:
• Turn on the Sound, LED, or
• Change the
Ringtone or Vibrate settings.
Level 1 Settings.
Instant Previews switch.
View and respond to Instant Previews
You can use the
(SMS and MMS), and more from any application on your BlackBerry device.
When a preview appears at the top of the screen, do one of the following:
• To view the message in the
• To dismiss the preview, tap .
• To ignore the preview, wait a few seconds until it disappears.
• To reply to a BBM message or text message without leaving the app that you're currently in, tap .
Turn off
For some notification profiles, by default, the
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap a notification profile.
4. Turn off the Instant Previews switch.
Instant Previews feature to view previews of incoming email messages, BBM messages, text messages
BlackBerry Hub, tap the preview.
Instant Previews
Instant Previews feature is turned on.
Settings > Notifications.
Respond directly to Instant Previews
You can use the
leaving the app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant
Previews notifications.
1.
To respond to
2. To show the keyboard on a
with two fingers.
3. Type your message.
4. Tap
Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without
Instant Previews, tap
BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen
Send.
.
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About
You can use the
messages, text messages, and more on your BlackBerry device without having to unlock it.
Lock Screen Notifications
Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM
Turn off Lock Screen Notifications
By default, Lock Screen notifications are turned on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn off the Lock Screen Notifications switch.
View
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the
: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Tip
Settings > Security and Privacy > Lock Screen.
Lock Screen Notifications
Lock Screen Notifications, tap the notification icon.
Set your screen to turn on for new notifications
You can set your
BlackBerry device to turn on when you receive notifications.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn on the
Settings > Security and Privacy > Lock Screen.
Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your
subject and message content.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Turn on the
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BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the
Settings > Security and Privacy > Lock Screen.
Show Sender Only switch.
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Troubleshooting: Notifications and ringtones
If the notifications and ringtones on your
the following troubleshooting topics.
BlackBerry device aren't functioning in the way that you expect them to, consult
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that the Do Not Disturb profile isn't the active
profile.
• If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the
contact.
• If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate
settings are turned on.
My device doesn't display Instant Previews
BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
If
space aren't displayed as Instant Previews.
My device doesn't display
BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
If
space aren't displayed as Lock Screen Notifications when your work space is locked.
Lock Screen Notifications
Voicemail
Depending on your service provider, there are two different types of voicemail available on your BlackBerry device:
standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your
voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages,
and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service.
Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to
your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a
voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within
the Phone app or the BlackBerry Hub.
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Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get
automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual
voicemail service to access the features. Contact your service provider to subscribe.
Set up your voicemail
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap >
3. Type your voicemail access number and password.
After you have set up your voicemail, you can call your voicemail service from the Calls screen in the Phone app.
: If you don't know your voicemail access number or password, contact your wireless service provider.
Tip
Voicemail.
Using a visual voicemail service
Listen to a visual voicemail message
1. In the BlackBerry Hub
2.
Tap .
or Phone app, tap a voicemail message.
Forward a visual voicemail message
1. In the BlackBerry Hub
2.
Tap .
or Phone app, touch and hold a voicemail message.
Save a visual voicemail message
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
1. In the
2. Tap
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BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
Save.
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Change your visual voicemail greeting
Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your
wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap .
Tap >
3.
4. In the
• To play your phone number as your voicemail greeting, tap Phone Number.
• To play your name as your voicemail greeting, tap Name
• To record a custom voicemail greeting, tap
Change Voicemail Greeting.
Greeting drop-down list, do one of the following:
.
Personal Message.
Change your visual voicemail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Tap
Change Password.
Prevent visual voicemail messages from downloading while you are
roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Clear the
International Roaming check box.
Deactivate visual voicemail on your device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to
reactivate it.
1. In the Phone app, swipe down from the top of the screen.
2.
3.
Depending on your wireless service provider, this feature might not be supported.
Tap .
Tap >
Deactivate.
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BlackBerry Hub and email
BlackBerry Hub and email
BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts
The
into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats
all in the same place. Additionally, you can see and respond to direct messages and notifications from your social
networking accounts, glance at your upcoming events, and more.
Staying connected with the
Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and
Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay
send
up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept
invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.
and instant messaging
BBM
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and
received, including any missed calls and voice mail messages.
Upcoming events
Without leaving the
account—friends' birthdays.
Notifications
The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates,
third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the
BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.
BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook
BlackBerry Hub
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Setting up and managing accounts
You can add email accounts, social networking accounts (such as Facebook
account to your device.
, Twitter, and LinkedIn), or even an Evernote
Set up email or other types of accounts on your device
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3.
If you already added an account to your device, tap to add another account.
Settings > Accounts.
Add an email account
1. On the
2. Enter the email address.
3. Tap
4. Enter the password for the account.
5. Tap
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap
Add Account screen, tap Email, Calendar and Contacts.
Next.
Next.
Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn
device, your Evernote notebooks are available in BlackBerry Remember.
, or Evernote account to your device. When you add an Evernote account to your
1. On the Add Account screen, tap
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap
Done. If necessary, tap Authorize.
Facebook, Twitter, LinkedIn, or Evernote.
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Setting up work accounts
Add a work account supported by an EMM solution from
If your organization uses an EMM solution from
advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1.
2. Enter the username, activation password, and server address for your account.
3. Tap
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add Account screen, tap
On the
Done.
Add an email account supported by
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
BlackBerry, you can add your work account to your device and take
> Work Account.
Microsoft Exchange ActiveSync
BlackBerry
When you add an email account that's supported by Microsoft Exchange ActiveSync
contacts, tasks, and notes associated with the account are synced with your BlackBerry device.
1.
2. Enter the username, email address, password, and server address for the account.
3. Tap
Tip: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember
app.
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Add Account screen, tap
On the
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the
• To change how far back in time your device syncs messages, in the
option.
Next.
> Microsoft Exchange ActiveSync.
Use VPN switch.
, the messages, calendar events,
Sync Timeframe drop-down list, tap an
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User Guide BlackBerry Hub and email
Add an
Make sure you know the following from your administrator or email service provider:
• Your username and work network password
• Server address
When you add an
with the account are synced with your BlackBerry device.
1.
2. Enter the username, email address, password, and server address for the account.
3. Tap
IBM Notes Traveler email account
IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated
Add Account screen, tap
On the
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the
• To change how far back in time your device syncs messages, in the
option.
Next.
> IBM Notes Traveler.
Use VPN switch.
Sync Timeframe drop-down list, tap an
Add an IMAP or POP email account
Make sure you know the following information from your administrator or email service provider:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1.
2. Enter the account information.
3. Tap
Add Account screen, tap
On the
• To set how frequently your
Sync Interval drop-down list, tap an option.
• To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe
list, tap an option.
Done.
> IMAP or POP.
BlackBerry device checks for new messages (if push email isn't supported), in the
drop-down
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
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• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1.
2. Enter the account information.
3. Tap
Add Account screen, tap
In the
Done.
> CalDAV or CardDAV.
Change account settings
You might want to change the settings for an account if you changed the password for the account, if you want to change
the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4. Make your changes.
5. Tap
Settings > Accounts.
Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account,
you can remove the account from your
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4.
Tap .
Settings > Accounts.
BlackBerry device.
Troubleshooting: Setting up accounts
I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi
•
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap
Settings > Accounts
information about your account from your administrator or email service provider.
70
>
> . Tap the type of account that you want to add. You might need to get additional
network.
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• If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an
activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one
Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.
BlackBerry Hub message list icons
Icon Description
Unread email
Read email
Meeting or event invitation
Facebook notification
New
Email with attachment
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent
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Viewing and searching messages
You can view all of your messages and notifications in the Hub view in the
specific account type or message type. You can search for a specific message, or customize your view so that you see only
the messages and notifications that are important to you.
BlackBerry Hub. Or, you can view messages for a
Navigate your list of messages and notifications
BlackBerry Hub, touch and hold a date bar.
In the
• To go to messages and notifications for the next day, tap .
• To go to messages and notifications for the previous day, tap .
• To go to the top of your list of messages and notifications, tap .
• To go to the bottom of your list of messages and notifications, tap .
View messages by account or message type
If you want to see messages only from a particular account (for example, your personal email account) or by a type (for
example, your text messages), you can filter them.
1.
2. Tap the type of messages that you want to see.
To see all of your messages again, tap > Hub.
BlackBerry Hub, tap
In the
.
View filed email
1. In the
2. Tap a folder.
BlackBerry Hub, tap the drop-down list at the top of the screen.
Search for a message
1.
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap .
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BlackBerry Hub, tap
In the
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Filter your search in the
1.
2.
3. Tap
4.
To see all of your messages again, tap
: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list.
Tip
BlackBerry Hub, tap
In the
Leave the Search field empty. Tap .
Priority, Unread, Flagged, Received, or Attachment.
Tap again.
Viewing important messages with the
With the BlackBerry Priority Hub
BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the
sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if
a message is important to you but it's not included in the
BlackBerry Hub
.
Cancel at the top of the screen.
BlackBerry Priority Hub
feature, important messages are highlighted so that you can quickly find them in the
BlackBerry Priority Hub, you can add it.
View only your priority messages
BlackBerry Hub, do one of the following:
In the
•
Tap > Priority Hub
• If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages.
Tip: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap > > Display and
Actions
Messages, Meeting Invites, Sent Messages or Level 1 Messages.
. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft
.
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which
messages to highlight as priority in the future.
1. In the
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap
BlackBerry Hub, touch and hold a message.
• To add a message to the BlackBerry Priority Hub, tap .
• To remove a message from the BlackBerry Priority Hub, tap .
OK.
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Change the types of messages that are marked as priority
By default, if you start a conversation, if the sender of a message has the same last name as you, or if a message is marked
with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these
settings.
1.
2. Turn off the Sender has the Same Last Name as Me
BlackBerry Hub, tap
In the
Conversation switch.
> > Priority Hub.
, the Message Sent with High Importance, or the I Started the
Create a priority rule
You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other
specific criteria are sent to your
receive a custom notification when these messages are sent to you.
1.
Tap > >
2.
Tap .
3. Do any of the following:
• To add a name to your rule, enter a name in the Filter Name field.
• To choose the account that the rule applies to, select an account in the Account
• To flag messages from a specific email address as priority, enter an email address in the From field.
• To flag messages sent to a specific email address as priority, enter an email address in the Sent to field.
• To flag messages with a specific subject as priority, enter a subject in the Subject field.
• To flag messages that are sent directly to you or that you are CCed on as priority, select the Sent Directly to Me or
Cc: to Me checkbox.
the
• To flag messages with a specific importance as priority, in the
• To set a Level 1 alert for your rule, select the Enable Level 1 Alert
4. Tap
Create.
Priority Hub.
BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you
drop-down list.
Importance drop-down list, select an option.
checkbox.
Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1
messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1
alert notifications, tap Level 1 Alerts Notification Settings.
Turn off the
1.
2. Turn off the Priority Hub switch.
74
BlackBerry Hub, tap
In the
BlackBerry Priority Hub
> > Priority Hub.
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View attachments sent to you
You can quickly find and view the files sent to you and avoid searching through your messages.
BlackBerry Hub, do one of the following:
In the
• To see all of the files that you received as attachments, tap .
• To view attatchments in a message, tap a message. Tap the attachment.
• To see attachments for a specific account, tap . Tap an account. Tap .
Download attachments in a message
You can download one file or multiple files that you receive as attachments in an email.
• In a message with one attachment or to download one attachment at a time, tap an attachment.
•
To download all the attachments in a message, tap .
Tap an attachment to view, share, or save a downloaded file.
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
1.
In the list view in the BlackBerry Hub
2.
Tap > .
3. In the
Sort drop-down list, tap a sort option.
, tap
.
Share or save your attachments
1.
In the list view in the BlackBerry Hub
2. Touch and hold an attachment.
3.
Tap .
4. When the download is complete, touch and hold the attachment.
• To share the attachment, tap .
• To save the attachment, tap .
Tip: To share or save multiple attachments, tap > . Select some attachments. Tap or .
, tap
.
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Send email and messages from the
From the BlackBerry Hub, you can send email, text messages, Facebook
messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts
that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on
the messages you commonly compose.
1.
2. Tap a message type.
3. Add or choose a recipient for your message:
4. Type your message.
5. Tap Send or the Enter key.
BlackBerry Hub, tap
In the
• For email, type a contact name or an email address in the
below the To field to quickly add them to the message.
Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
• For
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
.
To field. You can tap suggested contacts that appear
BlackBerry Hub
messages, direct Twitter messages, LinkedIn
Reply to or forward an email
In an email, do one of the following:
• To reply to the email, tap .
• To reply to all recipients of the email, tap .
• To forward the email, tap .
Tip: When you reply to an email, you have the option to delete the text in the original message. Tap > .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1.
While composing an email or text message, tap .
2. Find the file.
3. Tap the file.
Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of
picture attachments. On the Image Size
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Add a BCC recipient to an email
1.
While composing a message, tap > .
2. Type a contact name or email address.
Send an email or a meeting invitation when composing another message
When you compose an email, you can also send a meeting invitation to a recipient or send a separate email.
1. While composing a message, touch and hold a name in the To, CC or BCC field.
2. Do one of the following:
• To send a separate email to a recipient when replying to a message, tap .
• To send a meeting invitation to the recipient, tap .
• To add the recipient to your Contacts, tap .
Compose an email in plain text format
You can reduce the size of email messages or email threads by switching from HTML format to plain text format.
1.
In an email, tap .
2.
Tap .
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1.
While composing a message, tap .
2. Use the formatting toolbar to apply formatting to your text.
Forward a text message
1. In the
2.
BlackBerry Hub, touch and hold a text message.
Tap .
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Forward a PIN message as an email
You might want to archive the information that you send or receive in a PIN message. You can forward the message to
yourself or others as an email.
1. In the BlackBerry Hub
2.
Tap .
, touch and hold a PIN message.
Managing messages
Stay organized by managing your messages in the
save draft messages for later.
Delete a message
BlackBerry Hub, do any of the following:
In the
• To delete a single message, touch and hold the message. Tap .
• To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete.
Tap > .
• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before
that date are highlighted. Tap .
• To delete messages only from your device, but keep them on the messaging server, tap > > Display and
. In the Delete On drop-down list, select Hub Only.
Actions
Filing email
BlackBerry Hub. You can file messages, flag important messages, or
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
You can file your sent and received email messages.
1. In the
2.
3. Tap a folder.
BlackBerry Hub, touch and hold an email.
Tap .
Add, rename, or delete an email folder
BlackBerry Hub, tap the drop-down list at the top of the screen.
In the
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• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the
folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK
• To delete a folder, touch and hold the folder. Tap .
.
Keep all email from a folder on your device
If you use a desktop email application like
automatically download copies of that email. You can have filed email readily available on your device by syncing an email
folder.
1. In the
2. Touch and hold a folder.
3.
BlackBerry Hub, tap the banner at the top of the screen.
Tap .
Microsoft Outlook to file email into folders, your BlackBerry device doesn't
Flag a message
When you flag messages, they appear in
other files to them.
1. In the
2.
BlackBerry Hub, touch and hold a message.
Tap .
BlackBerry Remember, so that you can add due dates, tags, voice notes, and
Manage your messages with BlackBerry Hub Instant Actions
BlackBerry Hub
the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline
meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to
cancel the last change.
BlackBerry Hub Instant Actions
Use
Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In
Depending on the message type and your
• Calendar invitation
• BBM or text message (SMS and MMS)
• Email message: You can file, delete, or flag an email message.
1.
2. Do any of the following:
BlackBerry Hub, in the upper-right corner of the screen, tap
In the
• To delete a message, tap .
• To file a message, tap , and choose a folder.
: You can accept or decline a calendar invitation.
BlackBerry Hub Instant Actions settings, the following actions are available:
: You can reply to or delete a BBM or text message.
.
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• To flag a message, tap .
• To mark a message as read, tap .
• To reply to a text message or a BBM message, tap .
Customize BlackBerry Hub Instant Actions for email messages
By default, with
settings for the actions that appear in the list view.
1.
In the
2. Under
• In the
• In the
BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your
BlackBerry Hub, tap
Hub Instant Actions, do one of the following:
Email Action 1 drop-down list, tap File or Flag.
Email Action 2 drop-down list, tap File, Flag, or Delete.
> > Display and Actions
.
Mark a message as read or unread
BlackBerry Hub, do one of the following:
In the
• To mark a message as read, touch and hold the message. Tap .
• To mark a message as unread, touch and hold the message. Tap .
• To mark messages before a specific date as read, touch and hold the date bar. Tap .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
• To save the picture, tap .
• To share the picture, tap .
• To set the picture as a contact picture, tap .
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save
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Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME or
messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another
level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt
messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted
email messages. You need to store your private key on your device to send digitally signed email messages.
If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device
tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are
received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.
PGP protected
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email
messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email
message or a media card.
BlackBerry device supports keys and certificates in the following file formats and file name extensions:
Your
• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
1. Open a work email message with a certificate attachment.
2.
Tap .
3. If necessary, enter the password.
4. Tap
5.
6.
7. If necessary, tap the
8. Turn on the
9. Under
10. Under
Import or Import All.
Tap .
BlackBerry Hub, tap
In the
S/MIME tab.
S/MIME switch.
Signing Certificate, in the drop-down list, tap the certificate that you imported.
Encryption Certificate, in the drop-down list, tap the certificate that you imported.
> > Secure Email
.
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Set up
If you use a work account that supports PGP protected messages, you can digitally sign, encrypt, or sign and encrypt
messages using PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted
email messages. You need to store your private key on your device to send digitally signed email messages.
Your device supports keys in the following formats and file name extensions:
• PEM (.pem, .cer)
• ASC (.asc)
1. Open a work email message with a PGP key attachment.
2.
3. Tap
4. If necessary, enter the password.
5.
6.
7. If necessary, tap the
8. Turn on the
9. Under
10. Under
Turn on
PGP protected messaging
Tap .
Import or Import All.
Tap .
BlackBerry Hub, tap
In the
PGP tab.
PGP switch.
PGP Signing Key, in the drop-down list, tap the key that you imported.
PGP Encryption Key, in the drop-down list, tap the key that you imported.
> > Secure Email
.
IBM Notes email encryption
A work account that supports IBM Notes email encryption must be added to your device.
1.
2. If necessary, tap the
3. Turn on the
BlackBerry Hub, tap
In the
NNE switch.
NNE tab.
> > Secure Email
.
Sign or encrypt a message
You must use a work email account that supports
email account that supports S/MIME or PGP protected messages to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted
message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until
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IBM Notes mail encryption to send an encrypted email message, or an
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User Guide BlackBerry Hub and email
certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear
as red.
Update secure email settings
Depending on your permissions, you can change the email security that is used for all the messages you send. For
example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can
open, or opaque-signed messages that only email applications that support encryption can open.
1.
2. Do any of the following:
BlackBerry Hub, tap
In the
• To turn on S/MIME-protected messaging, tap the
• To turn on NNE-protected messaging, if necessary, tap the NNE tab. Turn on the NNE switch.
• To change the preferred method of encoding to use for messages you send, select an option in the
Encoding drop-down list.
• To select your preferred method of encoding to use for replies or forwarded messages you send, select an option
Outgoing Message Encoding drop-down list.
in the
• To send clear-signed messages, tap the
• To receive a warning message if there is a problem with a certificate, tap the S/MIME tab. Turn on the Warn
About Problems With My Certificates switch.
• To turn on PGP protected messaging, tap the
• To select a key pair to use for signing messages you send, select an option in the PGP Signing Key drop-down list.
• To select a key pair to use for encrypting messages you send, select an option in the PGP Encryption Key dropdown list.
• To view PGP key details for a PGP key pair stored on your BlackBerry
the PGP Encryption Key drop-down lists, tap View PGP Key.
• To receive a warning message if there is a problem with a
Problems With My PGP Keys switch.
> > Secure Email
S/MIME tab. Turn on the Send Clear-Text Signed Messages switch.
.
S/MIME tab. Turn on the S/MIME switch.
Default
PGP tab. Turn on the PGP switch.
device, below either the PGP Signing Key or
PGP key, tap the PGP tab. Turn on the Warn About
Secure email icons
Icon Description
The email is digitally signed.
The email is encrypted.
A message in the folder is digitally signed.
A message in the folder is encrypted.
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Icon Description
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
Multiple certificates are attached to the email.
A PGP key is attached to the email.
The certificate chain is trusted or the certificate status is good.
There is an error with the certificate chain or the certificate status.
The certificate status is being determined.
The certificate chain is expired.
The certificate chain has been revoked.
Navigating the
Peek at your messages in the
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the BlackBerry Hub
• To return to what you were doing, slide your finger back to the left and down.
84
BlackBerry Hub
BlackBerry Hub from anywhere
, continue sliding your finger to the right.
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Peek at your messages and notifications while you're composing or
viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.
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Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the
You can check your agenda in the BlackBerry Calendar
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
app, but if you're already in the BlackBerry Hub, just stay where
BlackBerry Hub
Create a meeting from an email
When you create a meeting or event from an email, your
from the email, and the recipients of the email become the invitees.
1.
In an email, tap > .
2. Enter any additional information for the meeting.
3. Tap
86
Save.
BlackBerry device populates the invitation with the subject line
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Add a contact from the BlackBerry Hub
1. In the
2.
3. Tap
BlackBerry Hub, touch and hold a message.
Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
• To add the contact as a new contact, tap .
Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check
for new messages.
BlackBerry Hub, tap
In the
Customizing
You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or
calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
> .
BlackBerry Hub settings
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1.
2. Tap an email account.
3. Turn on the
4. Do any of the following:
BlackBerry Hub, tap
In the
Send Automatic Replies switch.
• To send out-of-office replies inside your organization, enter a message in the Reply with
• To specify a start time and end time to send out-of-office replies, turn on the Send Automatic Replies Between
Specific Dates
• To send out-of-office replies outside your organization, turn on the
Organization switch. If you want the message in your external out-of-office replies to be something different from
your internal out-of-office replies, enter a message in the Reply with field.
switch.
> > Email Accounts.
field.
Send Automatic Replies Outside of the
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Add a signature to an email account
1.
2. Tap an email account.
3. Turn on the
4. Type your signature in the field.
BlackBerry Hub, tap
In the
Auto Signature switch.
> > Email Accounts.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3.
Tap .
• To change the default account that you send email from, in the Email Address drop-down list, tap an account.
• To change the default calendar that you add events to and send meeting invitations from, in the
Settings > Accounts.
Calendar drop-
down list, tap a calendar.
Download only partial text in email
If you move frequently between a
much content in your email messages is downloaded while in a specific area of coverage. For example, when roaming, you
might choose to download just the subject of messages. While in an area of Wi-Fi coverage, you might choose to download
full messages.
Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how
1. On the home screen, swipe down from the top of the screen.
2.
Tap
3. Tap an account.
4.
Tap > .
5. In the
If you're in an area of coverage where downloading is restricted, you can choose to download the full email by tapping
Message truncated, download more. Additional charges might apply.
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Settings > Accounts.
Roaming Data Control, the Cellular Data Control, or the Wi-Fi Data Control drop-down lists, select an option.
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Change how messages are displayed in the BlackBerry Hub
Change whether the
how the date appears at the top of your list of messages and notifications. You can also change how the senders' names
are displayed, whether pictures are automatically downloaded, and more.
1.
2. Change your settings. For example, change any of the following settings:
: When you change your Display Style to Conversation, one line of preview text appears in each email in your list view so
Tip
that you can quickly identify the email messages that you need to read in a particular conversation.
BlackBerry Hub, tap
In the
• To view messages as conversation threads instead of single messages, in the
Conversation.
• To stop showing filed messages that have been read, turn off the Show Read Filed Emails switch.
• To stop showing sent messages, turn off the Show Sent Emails switch.
• To receive a notification when you move a message to a folder that isn't synced to your device, turn on the
When Folder Isn't Synced switch.
• To set the
Default View When Idle switch.
BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and
> > Display and Actions
BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to
.
Display Style drop-down list, tap
Notify
Color code your accounts
To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your
accounts. The color appears on the left side in your list of messages.
1.
2. Tap an account.
3. In the
BlackBerry Hub, tap
In the
Account Color drop-down list, tap a color.
> > Hub Management
.
Restrict contacts in the
If you don't want to receive messages from specific email accounts or contacts, you can restrict the messages from
appearing in the
1.
In the
2. Tap a contact name to add it to your restricted contacts list.
To remove a contact from the restricted contacts list, on the Recent Contact Management screen, tap , and tap a
contact name.
BlackBerry Hub.
BlackBerry Hub, tap
BlackBerry Hub
> > Recent Contact Management
.
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Change the order of accounts in the BlackBerry Hub
You can change the order in which the
move your favorite accounts or the accounts that you use most frequently to the top of the list.
1.
2.
3. Touch and hold an account, then slide your finger up or down to change where the account appears in the list of
4.
BlackBerry Hub, tap
In the
Tap .
accounts in the Account Tab.
To save your changes, tap .
BlackBerry Hub displays the accounts in the Account Tab. For example, you can
> > Hub Management
.
Change which messages appear in the BlackBerry Hub
You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar
and contact syncing aren't impacted by these settings.
1.
2. Tap an account.
3. In the
Sync
If you have an email account that is supported by Microsoft Exchange ActiveSync, you can choose which of your contact
folders sync to your BlackBerry device.
BlackBerry Hub, tap
In the
Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.
> > Hub Management
.
Microsoft Exchange contact folders
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings
3. Tap a
4. Turn on the Sync Contacts
5. Tap
6. Do one of the following:
7. Tap
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Microsoft Exchange account.
Edit Contact Folder Settings.
• To sync all of your contact folders, turn on the Sync All Contact Folders switch.
• To sync one or more of your contact folders, turn off the Sync All Contact Folders switch. Tap the folders that you
want to sync with your device.
Save.
> Accounts.
switch.
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Change options for text messages
BlackBerry Hub, tap
In the
> > Text Messages.
• To receive a notification when your sent text messages are delivered or read, under
Delivery switch or the Confirm Read switch.
• To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the
Allow Delivery Confirmation switch or the Allow Read Confirmation
• To block unwanted MMS messages, under
Advertisements switch.
• To stop receiving MMS messages while roaming, under
Only.
• To disable word substitution, turn off the Enable Word Substitution switch.
• To only send text messages when you tap the send icon, turn off the Use Enter Key To Send switch.
• To change the background color of text message conversations, turn the Dark Background switch on or off.
MMS, turn on the Reject Anonymous Messages switch or the Reject
MMS, in the Auto Retrieval Mode drop-down list, tap Home
switch.
SMS or MMS, turn on the Confirm
Change advanced settings for text messages
With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing
preference, and more.
1.
2. Make your changes.
3. Tap
BlackBerry Hub, tap
In the
Save.
> > Text Messages > .
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your
geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these
messages, but you can turn off them off if you'd rather not see them.
BlackBerry Hub, tap
In the
• To turn off all cell broadcast messages, turn off the
• To turn off messages from a specific channel, beside a channel, tap Remove.
> > Cell Broadcast.
Enable Cell Broadcast switch.
BlackBerry device in certain
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Update your
Facebook, Twitter, or LinkedIn status from
the BlackBerry Hub
1.
2. Tap
3.
4. Type your status.
5. Tap
BlackBerry Hub, tap
In the
Facebook, Twitter, or LinkedIn.
Tap .
Post, Tweet, or Send.
.
Make a phone call from the BlackBerry Hub
1.
Tap > Calls
2.
Tap .
.
About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For
more information, contact your service provider or administrator.
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.
1.
2. Turn off the switch beside a type of public warning.
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BlackBerry Hub, tap
In the
> > Emergency Alerts.
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Troubleshooting:
BlackBerry Hub
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
BlackBerry device. On the home screen, swipe down from the top of the screen. Tap
your
account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is
turned on.
> Accounts
. Tap an
I can only see email for the last 30 days
For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change
this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap
. In the Sync Timeframe
drop-down list, tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a
personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap
device, your administrator might have turned on a policy that separates the
> Switch To Work
.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right
corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected
information.
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If you use a work account that is supported by a
send text messages, but you might still be able to receive text messages.
BlackBerry Enterprise Server, your administrator might not allow you to
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.
I can't find the
You might have removed the icons from your home screen. Try any of the following:
• Even though icons don't appear on your home screen, you can still access your messages directly from the BlackBerry
. On the home screen, swipe right to open the BlackBerry Hub. To view only your text messages, tap
Hub
Messages
• You can download the icons from
BlackBerry Hub Icon and download the icons.
.
BlackBerry Hub or the Text Messages icon
> Text
BlackBerry World. In BlackBerry World, search for Text Messaging Icon or
BBM
BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message.
With
Type, talk, or post. You decide the best way to communicate with people in BBM.
For more information, see the
BBM User Guide
.
You can use the
friends, invite new friends, upload pictures to your Facebook account, and more.
For more information on Facebook for BlackBerry devices, see the
Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your
Facebook User Guide.
You can use the
direct messages to friends, search Twitter, add pictures to your tweets, and more.
For more information on the Twitter for BlackBerry devices app, see the
94
Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send
Twitter User Guide.
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You can use the
updates, add connections, and more.
For more information on the LinkedIn for BlackBerry devices app, see the
LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share
LinkedIn User Guide.
joyn
joyn, you can chat, call, send pictures, and share videos with your friends and contacts who aren’t using a BlackBerry
With
10 device. If your wireless service provider supports joyn, the
About joyn
Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and
share videos with these contacts using
Phone app, the
joyn for
For information about fees or conditions that might apply when using this application, contact your wireless service
provider.
BlackBerry 10 might not be available on your device, depending on your wireless service provider.
icon appears beside contacts who are using
joyn. If your wireless service provider supports joyn, within the Contacts app or the
Start a joyn chat
icon appears beside your contacts who are using joyn.
joyn, so that you can easily find other users.
1.
In the Contacts app, or in the contact details view, tap beside a contact's name.
2. Do any of the following:
• Type your message.
• Tap an emoticon.
• To attach a picture or file, tap .
3. Tap
Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.
Invite other
Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster
and keep everyone informed.
Send.
joyn contacts to a chat
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1.
At the bottom of a
2. Tap
3. If needed, type a chat subject.
4. Type your message.
5. Tap
Delete a
On a chat screen, tap > .
Call a
1.
2.
3. If you have multiple phone numbers for a
Tip
Start a
+ to add another contact. Repeat this step for each contact you want to add.
Send.
joyn chat
joyn contact
In the Phone app, tap .
Tap beside the contact you want to call.
: During the call, tap
joyn video share
joyn chat, tap
to start a chat or a video share, or share a file.
> Create Group
.
joyn contact, tap the number that you want to call.
Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device
that supports video.
During a call, in the Phone app, tap .
Tip: During the video share, tap to start a chat or share a file.
Send a file to a joyn
You can send different types of files to joyn contacts, including pictures, videos, and documents.
1.
During a one-on-one
2. Tap
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Send.
joyn chat or a phone call, tap
contact
and select a picture or file.
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Block a
If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically.
Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off.
1.
In the
2. Tap
3. Tap
4. Type the phone number or name of the joyn contact you want to block.
To unblock a contact, tap
Turn on
Check with your wireless service provider to find out what roaming fees or charges might apply.
If you're travelling, you can keep using joyn while roaming.
1.
In the
2. Tap
3. Set the
joyn contact
BlackBerry Hub, tap
joyn.
Blocked users.
Unblock beside the contact's name.
> .
joyn while roaming
BlackBerry Hub, tap
joyn.
Enable joyn While Roaming switch to On.
> .
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User Guide Media
Media
Change the media volume
When music is playing, do any of the following:
• To increase the volume, press the
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
• To select the type of speaker to play your music on, tap > Audio.
: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
Note
won't change the volume of your notifications.
Volume Up key on the right side of your BlackBerry device.
Supported audio and video file extensions, formats, and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
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File extension Supported video codec(s) Supported audio codec(s)
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC
AMR
FLAC
M4A
MIDI
MKA
MP3
OGG
QCP
SPMID
WAV
WMA
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones
and click Smartphones > BlackBerry Smartphones > Supported Media.
—
—
—
—
—
—
—
—
—
—
—
—
AAC
AMR
FLAC, Vorbis
AAC
MIDI
AAC, MP3, PCM
MPEG-3
FLAC, Vorbis
QCELP
SP-MIDI
PCM, GSM
WMA 9, WMA 10
Troubleshooting: Media
I can't open a media file
Make sure that the file is in a format that your
BlackBerry device supports.
Camera
You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even
in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can
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take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and
suggest the best mode and setting to use, so you can focus on capturing the moment.
Camera icons
Icon Description
Switch between the front-facing and the rear-facing cameras.
Take a picture.
Record a video.
Turn on the flash while recording a video.
Stop recording a video.
Touch and hold anywhere on the screen to permanently lock the focus on that area of
the screen. Tap anywhere on the screen to unlock the focus.
Access more options like flash, shooting modes, settings, and more.
Taking pictures and recording videos
: In the Camera app, to quickly take a picture, press the Volume Up key or the Volume Down key. You can also use
Tip
these shortcuts to take a picture while recording a video.
Take a picture
BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those
Your
conditions. To accept the suggestion, tap the suggestion at the top of the screen.
Tip: To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device,
such as a computer screen, make sure that you hold the camera in landscape view before you take the picture.
1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen.
: Zoom only works in Normal and Stabilization shooting modes.
Note
2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the screen, not just
the center of the screen.
3. When the focus box turns green, do any of the following:
• To take one picture, tap .
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