BlackBerry REA70UW, REB70UW User Manual

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Help

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 19

Tips: Top 10........................................................................................................................................................................................................ 22

Personalize: Top 10............................................................................................................................................................................................ 29

Troubleshooting: Top 10.................................................................................................................................................................................... 32

Tips and shortcuts.............................................................................................................................................................................................. 37

Tips: Doing things quickly................................................................................................................................................................................... 37

Tips: Extending battery life................................................................................................................................................................................. 38

Tips: Finding apps............................................................................................................................................................................................... 39

Tips: Freeing and conserving storage space....................................................................................................................................................... 39

Tips: Updating your software............................................................................................................................................................................. 40

Tips: Keeping your information safe.................................................................................................................................................................. 41

Tips: Managing indicators.................................................................................................................................................................................. 42

Phone shortcuts................................................................................................................................................................................................. 42

Typing shortcuts for the touch screen keyboard................................................................................................................................................ 43

Media shortcuts................................................................................................................................................................................................. 43

Troubleshooting: Shortcuts................................................................................................................................................................................ 44

Phone................................................................................................................................................................................................................. 45

How to: Phone.................................................................................................................................................................................................... 45

Tips: Phone......................................................................................................................................................................................................... 60

Personalize: Phone............................................................................................................................................................................................. 61

Troubleshooting: Phone..................................................................................................................................................................................... 63

Voice commands................................................................................................................................................................................................ 67

How to: Voice commands................................................................................................................................................................................... 67

Troubleshooting: Voice commands.................................................................................................................................................................... 69

Messages............................................................................................................................................................................................................ 70

Email................................................................................................................................................................................................................... 70

Text messages.................................................................................................................................................................................................... 95

PIN messages...................................................................................................................................................................................................... 107

Attachments....................................................................................................................................................................................................... 115

Security options for messages............................................................................................................................................................................ 118

Files and attachments........................................................................................................................................................................................ 132

How to: Files....................................................................................................................................................................................................... 132

Troubleshooting: Files........................................................................................................................................................................................ 138

Media................................................................................................................................................................................................................. 139

Music.................................................................................................................................................................................................................. 139

Podcasts............................................................................................................................................................................................................. 149

Videos................................................................................................................................................................................................................. 158

Video camera..................................................................................................................................................................................................... 167

Camera............................................................................................................................................................................................................... 174

Pictures............................................................................................................................................................................................................... 182

Voice notes......................................................................................................................................................................................................... 192

Ring tones, sounds, and alerts............................................................................................................................................................................ 201

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 201

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 204

Browser.............................................................................................................................................................................................................. 205

How to: Browser................................................................................................................................................................................................. 205

Tips: Browser...................................................................................................................................................................................................... 216

Personalize: Browser.......................................................................................................................................................................................... 216

Troubleshooting: Browser.................................................................................................................................................................................. 216

Calendar............................................................................................................................................................................................................. 218

Getting started: Calendar................................................................................................................................................................................... 218

How to: Calendar................................................................................................................................................................................................ 219

Tips: Calendar..................................................................................................................................................................................................... 226

Personalize: Calendar......................................................................................................................................................................................... 226

Troubleshooting: Calendar................................................................................................................................................................................. 227

Contacts.............................................................................................................................................................................................................. 229

Getting started: Contacts................................................................................................................................................................................... 229

How to: Contacts................................................................................................................................................................................................ 230

Personalize: Contacts......................................................................................................................................................................................... 238

Troubleshooting: Contacts................................................................................................................................................................................. 239

Clock................................................................................................................................................................................................................... 240

Getting started: Clock......................................................................................................................................................................................... 240

How to: Clock..................................................................................................................................................................................................... 241

Personalize: Clock............................................................................................................................................................................................... 244

Troubleshooting: Clock....................................................................................................................................................................................... 244

Tasks and memos............................................................................................................................................................................................... 246

Create a task or memo....................................................................................................................................................................................... 246

Send a task or memo.......................................................................................................................................................................................... 246

Change or delete a task or memo...................................................................................................................................................................... 246

Change the status of a task................................................................................................................................................................................ 246

Hide completed tasks......................................................................................................................................................................................... 247

Show tasks in the calendar................................................................................................................................................................................. 247

Synchronizing tasks and memos......................................................................................................................................................................... 247

About categories................................................................................................................................................................................................ 249

Categorize a contact, task, or memo.................................................................................................................................................................. 249

Create a category for contacts, tasks, or memos............................................................................................................................................... 249

Turn off the prompt that appears before you delete items............................................................................................................................... 250

Typing................................................................................................................................................................................................................. 251

How to: Typing................................................................................................................................................................................................... 251

Tips: Typing......................................................................................................................................................................................................... 256

Personalize: Typing............................................................................................................................................................................................. 257

Troubleshooting: Typing..................................................................................................................................................................................... 259

Keyboard............................................................................................................................................................................................................ 261

How to: Keyboard............................................................................................................................................................................................... 261

Troubleshooting: Keyboard................................................................................................................................................................................ 262

Language............................................................................................................................................................................................................ 263

How to: Language............................................................................................................................................................................................... 263

Troubleshooting: Language................................................................................................................................................................................ 264

Screen display..................................................................................................................................................................................................... 265

How to: Screen display....................................................................................................................................................................................... 265

Personalize: Screen display................................................................................................................................................................................ 269

Troubleshooting: Display.................................................................................................................................................................................... 270

GPS technology................................................................................................................................................................................................... 272

Getting started: GPS technology........................................................................................................................................................................ 272

How to: GPS technology..................................................................................................................................................................................... 272

Troubleshooting: GPS technology...................................................................................................................................................................... 274

Compass............................................................................................................................................................................................................. 275

Getting started: Compass................................................................................................................................................................................... 275

How to: Compass................................................................................................................................................................................................ 275

Personalize: Compass......................................................................................................................................................................................... 276

Troubleshooting: Compass................................................................................................................................................................................. 276

Maps................................................................................................................................................................................................................... 278

How to: Maps..................................................................................................................................................................................................... 278

Troubleshooting: Maps...................................................................................................................................................................................... 282

Applications........................................................................................................................................................................................................ 284

Getting started: Applications............................................................................................................................................................................. 284

How to: Applications.......................................................................................................................................................................................... 285

Tips: Applications............................................................................................................................................................................................... 288

Troubleshooting: Applications........................................................................................................................................................................... 289

BlackBerry Device Software............................................................................................................................................................................... 294

How to: BlackBerry Device Software.................................................................................................................................................................. 294

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 297

Manage Connections.......................................................................................................................................................................................... 298

Mobile network.................................................................................................................................................................................................. 298

Wi-Fi technology................................................................................................................................................................................................ 306

WLAN technology............................................................................................................................................................................................... 324

Bluetooth technology......................................................................................................................................................................................... 335

Getting started: Bluetooth technology.............................................................................................................................................................. 335

How to: Bluetooth technology........................................................................................................................................................................... 336

Troubleshooting: Bluetooth technology............................................................................................................................................................ 343

NFC technology.................................................................................................................................................................................................. 345

Getting started: NFC technology........................................................................................................................................................................ 345

How to: NFC technology..................................................................................................................................................................................... 346

Troubleshooting: NFC technology...................................................................................................................................................................... 348

Power and battery.............................................................................................................................................................................................. 349

Getting started: Power and battery................................................................................................................................................................... 349

How to: Power and battery................................................................................................................................................................................ 349

Storage space and media cards.......................................................................................................................................................................... 352

How to: Storage space and media cards............................................................................................................................................................ 352

Tips: Storage space and media cards................................................................................................................................................................. 355

Troubleshooting: Storage space and media cards............................................................................................................................................. 356

Search................................................................................................................................................................................................................. 357

How to: Search................................................................................................................................................................................................... 357

Tips: Search........................................................................................................................................................................................................ 360

Troubleshooting: Search.................................................................................................................................................................................... 361

SIM card.............................................................................................................................................................................................................. 362

Getting started: SIM card................................................................................................................................................................................... 362

How to: SIM card................................................................................................................................................................................................ 362

Security............................................................................................................................................................................................................... 365

Getting started: Security.................................................................................................................................................................................... 365

How to: Security................................................................................................................................................................................................. 367

Tips: Security...................................................................................................................................................................................................... 396

Troubleshooting: Security.................................................................................................................................................................................. 397

Service books and diagnostic reports................................................................................................................................................................. 399

Accept, delete, or restore a service book........................................................................................................................................................... 399

Run a diagnostic report...................................................................................................................................................................................... 399

View, submit, or delete a diagnostic report....................................................................................................................................................... 399

Set a default recipient for diagnostic reports..................................................................................................................................................... 400

I can't run or submit a diagnostic report............................................................................................................................................................ 400

Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 400

Synchronization.................................................................................................................................................................................................. 401

How to: Synchronization.................................................................................................................................................................................... 401

Troubleshooting: Synchronization..................................................................................................................................................................... 404

Accessibility options........................................................................................................................................................................................... 406

Getting started: Accessibility.............................................................................................................................................................................. 406

How to: Accessibility.......................................................................................................................................................................................... 406

Calculator........................................................................................................................................................................................................... 411

Use the calculator............................................................................................................................................................................................... 411

Convert a measurement..................................................................................................................................................................................... 411

Glossary.............................................................................................................................................................................................................. 412

Legal notice........................................................................................................................................................................................................ 417

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Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,

357.

Home screen customization

Customize the Home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel, 16 and Show, hide, or find an application icon, 16.

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see

Compass, 275.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 345.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer

calls with a headset, 58.

Bluetooth enhancements

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You can now send multiple pictures at once using Bluetooth technology. For details, see Send a media file, 145.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth

technology, 339.

Video enhancements

You can now record and play back videos in full screen size in either landscape or portrait view.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see

Change your slide show options, 185.

About the BlackBerry ID

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 286 Change your BlackBerry ID information, 286

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

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Important keys

Watch the video

Front keys

Key Name Actions

Trackpad

Escape

Send

End/Power

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® smartphone.

Top keys

Key

Side keys

Key

Name Actions

Lock Lock or unlock the screen.

Name Actions

Volume/Mute

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

• Before you take a picture or record a video, press the top or bottom key to zoom in or out.

• Press the middle key to mute a call or mute the volume.

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Key Name Actions

Convenience key

Keyboard

Key Name Actions

Shift Capitalize letters.

Alt Type a symbol or number.

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

• If supported, open the camera.

• If supported, take a picture.

• You can also customize this key.

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.

Flashing LED color Description

Green You're in a wireless coverage area. You can turn on or turn off

this notification.

Blue Your smartphone is connected to a Bluetooth® enabled

device. You can turn on or turn off this notification.

Red A new message has arrived and your selected profile is set to

notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.

Amber The battery power level for your smartphone is low, or your

smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.

Related information

Turn off Bluetooth connection notification, 342

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Turn on flashing LED notification for wireless coverage, 267

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Setup Enterprise Activation

Activate a work email account using the BlackBerry® Enterprise Server.

Options

Power and lock

Password Lock

Messages

Added email address Added work email address

Text Messages

Instant messaging

Instant Messaging folder

Some applications might appear in this folder including applications that you download.

Power Off

Saved Messages

BBM™

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Applications

Media

Windows Live™ Messenger for BlackBerry® smartphones

AOL® Instant Messenger™ Service for BlackBerry® smartphones

Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones

Browser Manage Connections

Maps Help

Password Keeper Voice Dialing

Applications folder

Some applications might appear in this folder, including applications that you download.

Media folder Videos

Pictures Music

Ring Tones Voice Notes

Camera Video Camera

Voice Notes Recorder Podcasts

Personal organizer

Contacts

Tasks MemoPad

Clock Calculator

Files

Calendar

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Documents To Go® Files

Social networking and mobile purchasing

BlackBerry App World™ Social Feeds

Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

Software update for the BlackBerry® Device Software is available

Software update for the BlackBerry Device Software is ready to be installed

Sounds and alerts

Normal profile Phone Calls Only profile

Loud profile Custom profile

Medium profile Silent profile

Vibrate Only profile All Alerts Off profile

Games

Games folder

Some applications might appear in this folder, including applications that you download.

Word Mole

Software update for the BlackBerry Device Software is being downloaded

Software update for the BlackBerry Device Software is stopped

BrickBreaker

Home screen icons

These icons are status indicators that appear at the top of the home screen.

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Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this

Update is available in the BlackBerry App World™ storefront

indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BBM™ item

New BBM Groups item

To clear this icon, open each chat that has this icon.

Roaming Unread message count

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi® technology is turned on NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM™ item

To clear this indicator, open each chat that has this indicator.

Read message BBM chat is open

Draft message New BBM Groups item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

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Text message with an attachment Message has been sent

Text message Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock) Multi-tap mode

NUM lock (number lock) Current input language

Alt mode

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Placed call Voice mail message

Received call

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder

Recurring appointment

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Meeting reminder Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures Geotagging is turned on

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording Pause recording

Send video Rename video

Delete video

Your Home screen

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

Try this now!

Related information

My display changed, 270

key > Set As Wallpaper.

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Add a shortcut to your Home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Show or hide a Home screen panel

1. On the Home screen, press the

2. Select or clear the checkbox for each panel.

Press the key > Save.

key > Manage Panels.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

• To stop hiding an application icon, highlight the icon. Press the beside the Hide Icon field.

key > Hide Icon. If the icon appears in other panels, you

key > Hide Icon. A check mark should not appear

Related information

My display changed, 270

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

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4. Click Activate.

To delete a theme, click the theme. Click Delete.

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the

key > Save.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model Features such as GPS, the camera and video camera, and

network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

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BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider.

Wireless network The wireless network that your smartphone is connected to

might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region Depending on your region, you might have the option to add

or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.

Related information

BlackBerry Device Software, 294 Check what wireless networks your smartphone connects to, 299 Find more information, 19

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Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on

the Home screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

Try this now!

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 86

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry

App World icon. Press the

key > Help.

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Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 140

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the key > Save.

Try this now!

key > Options > Email Reconciliation.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

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Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

3. In the To field, do one of the following:

• Type a contact name.

• Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

Personal distribution lists, 235 I can't send messages, 33 Attach a media file, contact card, appointment, or location to a text message, 97

key > Compose Text Message.

key > Choose Contact. Click a contact.

key on the keyboard.

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the key > Find a Location.

• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

• To view a new location, in the Find an address field, type an address. Highlight the location.

• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

• To view a favorite location, in the Favorites section, highlight the location.

3. Press the

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

key > View on Map.

Lock or unlock your smartphone

You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

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Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

• To lock the screen, press the key on the top of your smartphone.

• To unlock the screen, press the

• To lock your smartphone with a password, on the Home screen or in a folder, click the

• To unlock your smartphone, enter your password. Press the key.

key again.

icon.

Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on a network connection, select the checkbox beside a connection type.

• To turn off a network connection, clear the checkbox beside a connection type.

• To turn on the network connections that were turned on previously, click Restore Connections.

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Turn off word substitution

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling checkbox.

Press the key > Save.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

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Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

Search for an app. On the home screen, start typing the app name.

Verify that the app is installed. On the home screen or in a folder, click the Options icon. Click

On the home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Remove the unopened message indicator .

Identify an indicator.

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the

key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry®

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smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 294

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Check for Updates. Connect your smartphone to your

computer.

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Highlight and click the areas at the top of the Home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

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Note: The other app might still be running in the background.

Open an app with a convenience key. Press a convenience key on the side of your smartphone.

Note: You can customize which app a convenience key opens.

Use toolbars. Toolbars are available in most applications, and appear at the

bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and delete the selected message. To see a description for a toolbar icon, touch and hold the icon.

Use pop-up menus. Pop-up menus provide common available actions, and appear

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Watch the video

Switch to the Favorites, Media, Downloads, and Frequent panels.

Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper.

On the Home screen, highlight All on the navigation bar and swipe right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

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Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off automatically.

You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

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Set backlighting to remain on for a shorter period of time, and lower its brightness.

Turn off network connections you aren't using. On the Home screen, click the connections area at the top of

Close apps when you're finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

Delete the original text from a reply message.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

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On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.

Close any apps you're not using.

On the home screen or in a folder, click the Options icon. Click Device > Storage.

In an app, press the key > Close or press the key

until the home screen appears.

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Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

Delete browsing history and clear the cache.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

Stop storing sent messages on your smartphone.

Receive only the first section of long email messages, and choose whether to download more.

Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to

Reduce the size of pictures you take.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

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On the home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

32 GB. Only microSD media cards are supported.

On the home screen, click the Camera icon. Press the

key > Options.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

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Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,

click Device Switch > Save Data.

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Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

Send an incoming call to voice mail when your BlackBerry® smartphone is inserted in a holster

Set up speed dial for a contact

Insert a plus sign (+) when typing a phone number Press and hold 0.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your smartphone.

From the Home screen, press the key. Press and hold the key that

you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

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