BlackBerry RDU70CW, RDV70UW, RDE70UW, RDY70UW User Manual

BlackBerry Bold Series

BlackBerry Bold 9900/9930 Smartphones

User Guide

Version: 6.1

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0322120527-001

Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 12

Tips: Top 10........................................................................................................................................................................................................ 15

Personalization: Top 10...................................................................................................................................................................................... 23

Troubleshooting: Top 10.................................................................................................................................................................................... 27

Tips and shortcuts.............................................................................................................................................................................................. 31

Tips: Doing things quickly................................................................................................................................................................................... 31

Tips: Extending battery life................................................................................................................................................................................. 32

Tips: Finding apps............................................................................................................................................................................................... 33

Tips: Freeing and conserving storage space....................................................................................................................................................... 33

Tips: Updating your software............................................................................................................................................................................. 34

Tips: Keeping your information safe.................................................................................................................................................................. 35

Tips: Managing indicators.................................................................................................................................................................................. 35

Phone shortcuts................................................................................................................................................................................................. 36

Message shortcuts.............................................................................................................................................................................................. 37

File and attachment shortcuts........................................................................................................................................................................... 38

Typing shortcuts................................................................................................................................................................................................. 38

Media shortcuts................................................................................................................................................................................................. 39

Browser shortcuts.............................................................................................................................................................................................. 40

Calendar shortcuts............................................................................................................................................................................................. 41

Search shortcuts................................................................................................................................................................................................. 42

Map shortcuts.................................................................................................................................................................................................... 42

Troubleshooting: Shortcuts................................................................................................................................................................................ 42

Phone................................................................................................................................................................................................................. 44

How to: Phone.................................................................................................................................................................................................... 44

Tips: Phone......................................................................................................................................................................................................... 59

Personalization: Phone....................................................................................................................................................................................... 60

Troubleshooting: Phone..................................................................................................................................................................................... 62

Voice commands................................................................................................................................................................................................ 65

How to: Voice commands................................................................................................................................................................................... 65

Troubleshooting: Voice commands.................................................................................................................................................................... 67

Messages............................................................................................................................................................................................................ 68

Email................................................................................................................................................................................................................... 68

Text messages.................................................................................................................................................................................................... 90

PIN messages...................................................................................................................................................................................................... 100

Attachments....................................................................................................................................................................................................... 106

Security options for messages............................................................................................................................................................................ 109

Files and attachments........................................................................................................................................................................................ 122

How to: Files....................................................................................................................................................................................................... 122

Tips: Files............................................................................................................................................................................................................ 127

Troubleshooting: Files........................................................................................................................................................................................ 127

Media................................................................................................................................................................................................................. 129

Music.................................................................................................................................................................................................................. 129

Podcasts............................................................................................................................................................................................................. 138

Videos................................................................................................................................................................................................................. 146

Video camera..................................................................................................................................................................................................... 154

Camera............................................................................................................................................................................................................... 160

Pictures............................................................................................................................................................................................................... 167

Voice notes......................................................................................................................................................................................................... 176

Ring tones........................................................................................................................................................................................................... 182

Media storage.................................................................................................................................................................................................... 188

Ring tones, sounds, and alerts............................................................................................................................................................................ 191

Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 191

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 192

Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 195

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 196

Browser.............................................................................................................................................................................................................. 197

How to: Browser................................................................................................................................................................................................. 197

Tips: Browser...................................................................................................................................................................................................... 206

Personalization: Browser.................................................................................................................................................................................... 207

Troubleshooting: Browser.................................................................................................................................................................................. 208

Calendar............................................................................................................................................................................................................. 209

Getting started: Calendar................................................................................................................................................................................... 209

How to: Calendar................................................................................................................................................................................................ 210

Tips: Calendar..................................................................................................................................................................................................... 217

Personalization: Calendar................................................................................................................................................................................... 218

Troubleshooting: Calendar................................................................................................................................................................................. 218

Contacts.............................................................................................................................................................................................................. 220

Getting started: Contacts................................................................................................................................................................................... 220

How to: Contacts................................................................................................................................................................................................ 221

Personalize: Contacts......................................................................................................................................................................................... 228

Troubleshooting: Contacts................................................................................................................................................................................. 230

Clock................................................................................................................................................................................................................... 231

Getting started: Clock......................................................................................................................................................................................... 231

How to: Clock..................................................................................................................................................................................................... 232

Personalization: Clock........................................................................................................................................................................................ 235

Troubleshooting: Clock....................................................................................................................................................................................... 235

Tasks and memos............................................................................................................................................................................................... 237

Create a task or memo....................................................................................................................................................................................... 237

Send a task or memo.......................................................................................................................................................................................... 237

Change or delete a task or memo...................................................................................................................................................................... 237

Change the status of a task................................................................................................................................................................................ 237

Hide completed tasks......................................................................................................................................................................................... 238

Show tasks in the calendar................................................................................................................................................................................. 238

Synchronizing tasks and memos......................................................................................................................................................................... 238

About categories................................................................................................................................................................................................ 240

Categorize a contact, task, or memo.................................................................................................................................................................. 240

Create a category for contacts, tasks, or memos............................................................................................................................................... 240

Turn off the prompt that appears before you delete items............................................................................................................................... 241

Typing................................................................................................................................................................................................................. 242

Getting started: Typing....................................................................................................................................................................................... 242

How to: Typing................................................................................................................................................................................................... 242

Tips: Typing......................................................................................................................................................................................................... 248

Troubleshooting: Typing..................................................................................................................................................................................... 249

Keyboard............................................................................................................................................................................................................ 250

How to: Keyboard............................................................................................................................................................................................... 250

Troubleshooting: Keyboard................................................................................................................................................................................ 251

Language............................................................................................................................................................................................................ 252

How to: Language............................................................................................................................................................................................... 252

Troubleshooting: Language................................................................................................................................................................................ 253

Screen display..................................................................................................................................................................................................... 254

How to: Screen display....................................................................................................................................................................................... 254

Personalize: Screen display................................................................................................................................................................................ 257

Troubleshooting: Display.................................................................................................................................................................................... 258

GPS technology................................................................................................................................................................................................... 259

Getting started: GPS technology........................................................................................................................................................................ 259

How to: GPS technology..................................................................................................................................................................................... 260

Troubleshooting: GPS technology...................................................................................................................................................................... 261

Compass............................................................................................................................................................................................................. 263

Getting started: Compass................................................................................................................................................................................... 263

How to: Compass................................................................................................................................................................................................ 263

Personalize: Compass......................................................................................................................................................................................... 264

Maps................................................................................................................................................................................................................... 265

How to: Maps..................................................................................................................................................................................................... 265

Tips: Maps.......................................................................................................................................................................................................... 269

Troubleshooting: Maps...................................................................................................................................................................................... 270

Applications........................................................................................................................................................................................................ 272

Getting started: Applications............................................................................................................................................................................. 272

How to: Applications.......................................................................................................................................................................................... 273

Tips: Applications............................................................................................................................................................................................... 275

Troubleshooting: Applications........................................................................................................................................................................... 276

BlackBerry Device Software............................................................................................................................................................................... 278

How to: BlackBerry Device Software.................................................................................................................................................................. 278

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 280

Manage Connections.......................................................................................................................................................................................... 282

Mobile network.................................................................................................................................................................................................. 282

Wi-Fi technology................................................................................................................................................................................................ 288

Bluetooth technology......................................................................................................................................................................................... 298

WLAN technology............................................................................................................................................................................................... 314

Power and battery.............................................................................................................................................................................................. 333

Getting started: Power and battery................................................................................................................................................................... 333

How to: Power and battery................................................................................................................................................................................ 333

Memory and media cards................................................................................................................................................................................... 336

How to: Memory and media cards..................................................................................................................................................................... 336

Tips: Memory and media cards.......................................................................................................................................................................... 338

Troubleshooting: Memory and media cards...................................................................................................................................................... 339

Search................................................................................................................................................................................................................. 341

How to: Search................................................................................................................................................................................................... 341

Tips: Search........................................................................................................................................................................................................ 344

Troubleshooting: Search.................................................................................................................................................................................... 345

SIM card.............................................................................................................................................................................................................. 346

Getting started: SIM card................................................................................................................................................................................... 346

How to: SIM card................................................................................................................................................................................................ 346

Security............................................................................................................................................................................................................... 349

Getting started: Security.................................................................................................................................................................................... 349

How to: Security................................................................................................................................................................................................. 350

Tips: Security...................................................................................................................................................................................................... 379

Troubleshooting: Security.................................................................................................................................................................................. 380

Service books and diagnostic reports................................................................................................................................................................. 382

Accept, delete, or restore a service book........................................................................................................................................................... 382

Run a diagnostic report...................................................................................................................................................................................... 382

View, submit, or delete a diagnostic report....................................................................................................................................................... 382

Set a default recipient for diagnostic reports..................................................................................................................................................... 383

I cannot run or submit a diagnostic report......................................................................................................................................................... 383

View the version number of the BlackBerry Device Software on your device................................................................................................... 383

Synchronization.................................................................................................................................................................................................. 384

How to: Synchronization.................................................................................................................................................................................... 384

Troubleshooting: Synchronization..................................................................................................................................................................... 386

Accessibility options........................................................................................................................................................................................... 388

Getting started: Accessibility.............................................................................................................................................................................. 388

How to: Accessibility.......................................................................................................................................................................................... 388

Calculator........................................................................................................................................................................................................... 393

Use the calculator............................................................................................................................................................................................... 393

Convert a measurement..................................................................................................................................................................................... 393

Glossary.............................................................................................................................................................................................................. 394

Legal notice........................................................................................................................................................................................................ 399

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Front keys

Bluetooth® connections. You can also set up email addresses and social networking

Key Name Actions

Escape

Send

End/Power

Top keys

Key Name Actions

Side keys

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® device.

User Guide

Key Name Actions

Keyboard

Key Name Actions

Shift Capitalize letters.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Applications

Get started with some of these great applications.

Quick Help

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

User Guide

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

Status indicators

Home screen

new notification alarm set

unopened message count BBM™

calendar reminder count social feeds

missed call count sending or receiving data

Wi-Fi® turned on roaming

Messages

unopened opened

Quick Help

text message sent message

attachment message is sending

high priority message not sent

draft meeting invite

Phone

missed call received call

placed call voice mail message

Your Home screen

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related topics

My display changed, 258

User Guide

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the key > Add to Home Screen.

•

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

key.

Quick Help

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

My display changed, 258

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the

key > Save.

User Guide

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

On the Home screen, press the key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your device is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the

key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Quick Help

Device model Features such as GPS, the camera and video camera, and

network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

User Guide

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

third-party instant messaging account in order to send and

or receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network The wireless network that your device is connected to might

affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Quick Help

Click

Related topics

BlackBerry Device Software, 278 Find more information, 11 Check what wireless networks your device connects to, 282

Find more information

• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home

screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your device.

• Your wireless service provider web site: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

User Guide

Quick Help

How to: Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

Search title:

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related topics

Change options for your personal email account, 77

BlackBerry® Enterprise Server.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

Related topics

Add a contact alert, 26 Add a custom profile, 193 I can't change the number of times that my device rings, 64

key > Save.

User Guide

Quick Help

About downloading apps with BlackBerry App World

With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.

If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type File format

Audio

Video

• AAC

• AMR

• FLAC

• MP3

• M4A

• OGG

• WMA

• WAV

• 3GP

• 3GP2

• AVI

• ASF

• MP4

• MOV

• WMV

User Guide

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

Search title:

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

•

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will synchronize, your email messages over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the key > Save.

key > Options > Email Reconciliation.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

In the contact list, press the

key > SIM Phone Book.

User Guide

Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your

BlackBerry® device does not copy the SIM card contact.

Quick Help

Turn on or turn off data service or set roaming options

Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Mobile Network Options.

3. Do one of the following:

• To turn on or turn off data service, change the Data Services field.

• To turn on or turn off data service when roaming, change the While Roaming field.

• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.

Press the

Related topics

I cannot connect to the mobile network, 288 I cannot connect to the mobile network, 314

key > Close.

BlackBerry® device so that only phone and basic text messaging are

Type text using the predictive input method

When you are typing text, perform any of the following actions:

• To select the highlighted suggestion and start typing a new word, press the Enter key.

• To select the highlighted suggestion and continue typing the same word, click the word.

• To ignore the suggestions, keep typing.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

User Guide

Quick Help

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the application name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon.

On the Home screen, press the key > Show All. To unhide

app, highlight it and then click Hide to clear the check mark.

the If Show All does not appear in the menu, there are no apps hidden from view.

Click

Device > Application Management. If the app is listed, it is installed on your

BlackBerry® device.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Remove the unopened message indicator

Identify an indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you find all of your unopened messages in your inbox,

cannot look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Opened.

• You might be able to identify an indicator by seeing the

of the application that the indicator refers to. To see

icon a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

Device > Application Management.

User Guide

Quick Help

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit

Related topics

BlackBerry Device Software, 278

Depending on your device model, this feature might not be supported. icon. Click

visit: www.blackberry.com/software. Click on BlackBerry Device

For instructions, see the Help in BlackBerry Desktop Software.

On the Home screen or in a folder, click the Options

Device > Software Updates.

Software and follow the links to update your software.

www.blackberry.com/desktopsoftware.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to

access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

On the navigation bar, click All.

Press and hold the

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

key. Click an app.

User Guide

Use pop-up menus Pop-up menus provide common available actions, and appear

the center of the screen. For example, you can use the pop-

in up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

Related topics

Keep an application running in the background and switch to another application, 273 Assign an application to a Convenience key, 250 Change what happens when you type on the Home screen, 10

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Quick Help

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive

the device is turned off automatically updates when the

when device turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the

key > Close.

Click

User Guide

Quick Help

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

Related topics

Set your device to turn on and turn off automatically, 333 Set options for backlighting, 254 Turn on or turn off a network connection, 283 Delete the original text from a reply message, 70 Change your ring tone, notifiers, or reminders, 12

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have On the Home screen or in a folder, click the Options icon.

Device > Storage.

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

key > Delete.

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

highlight a file. Press the

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

key > Options.

Click

User Guide

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Only microSD media cards are supported.

Reduce the size of pictures you take

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

Move, rename, or delete a file, 124 Set how long your device stores messages, 82 Change how long your device stores calendar entries, 217 Stop storing messages sent from your computer on your device, 82 Stop storing messages sent from your device on your computer, 82 Receive only the first section of long email messages, 76 Change the size of pictures that you take, 161 View the amount of available storage space on your device, 337 The application memory on my device is low, 339

On the Home screen, click the Camera icon. Press the

key > Options.

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon.

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon.

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit

desktop and select the appropriate option for your computer.

Related topics

Set a device password, 349 Turn on encryption, 189

www.blackberry.com/

Click

User Guide

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Quick Help

Change your ring tone

Check your voice mail Press and hold 1.

Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

that you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock Press the Alt key

press the Left Shift key or Right Shift key.

Type a symbol Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key Press the Alt key and the character key.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

and the Right Shift key. To turn off CAP lock,

User Guide

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key

press the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Paste text Press the Left Shift key or Right Shift key and click the trackpad.

and the Left Shift key. To turn off NUM lock,

Quick Help

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry®

device.

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

device.

Play the previous song Press and hold the Volume Down key on the right side of your

device.

Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume

Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

User Guide

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your device.

Quick Help

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry®

device.

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

device.

Play the previous song Press and hold the Volume Down key on the right side of your

device.

Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos

Press the Volume Up key until the audio boost feature turns on.

Camera

Zoom in to a subject before taking a picture Press the Volume Up key.

Zoom out from a subject before taking a picture Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your device.

Personalization: Top 10

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

User Guide

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related topics

My display changed, 258

Quick Help

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.

3. Click Add.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Options.

key > Save.

Your signature is added to your email after you send it.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

User Guide

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related topics

Add a contact alert, 26 Add a custom profile, 193 I can't change the number of times that my device rings, 64

Quick Help

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•

To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.

•

To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

•

To delete a folder, highlight a folder. Press the key > Delete.

User Guide

Quick Help

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

BlackBerry® device uses the assigned ring tone

To delete a contact alert, highlight the contact alert that you want to delete. Press the

key > Delete.

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

Press the key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

Press the key > Crop & Save.

Press the key > Save.

Related topics

My contact pictures keep changing, 230

key > Edit.

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1. From the Home screen, press the Send key.

Press the

3. Type a voice mail access number and a password.

Press the key > Save.

key > Options > Voice Mail.

User Guide

Related topics

I can't check my voice mail, 63

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Quick Help

Related topics

Fixed dialing and smart dialing, 51 Call waiting, call forwarding, and call blocking, 49 Switch the active phone number, 56

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your device. Connect to the network and try again.

• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you've received an activation message on your device from the haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.

• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now.

• Verify that data service is turned on.

BlackBerry® Internet Service. If you

key >

User Guide

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn on or turn off a network connection, 283 Wireless coverage indicators, 282 Turn on or turn off data service or set roaming options, 15 Options for email filters, 71

Quick Help

I can't send messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone number for your contact.

• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

BlackBerry® Internet Service. If you

Related topics

Turn on or turn off a network connection, 283 Wireless coverage indicators, 282 Change or delete a contact, 222 Generate an encryption key, 356 Turn on or turn off data service or set roaming options, 15

My device is not ringing or vibrating when I receive a call or message

Try the following actions:

• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.

• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off.

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