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BlackBerry Bold Series
BlackBerry Bold 9900/9930
Smartphones
User Guide
Version: 6.1
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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SWD-1456661-0322120527-001
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Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 12
Tips: Top 10........................................................................................................................................................................................................ 15
Personalization: Top 10...................................................................................................................................................................................... 23
Troubleshooting: Top 10.................................................................................................................................................................................... 27
Tips and shortcuts.............................................................................................................................................................................................. 31
Tips: Doing things quickly................................................................................................................................................................................... 31
Tips: Extending battery life................................................................................................................................................................................. 32
Tips: Finding apps............................................................................................................................................................................................... 33
Tips: Freeing and conserving storage space....................................................................................................................................................... 33
Tips: Updating your software............................................................................................................................................................................. 34
Tips: Keeping your information safe.................................................................................................................................................................. 35
Tips: Managing indicators.................................................................................................................................................................................. 35
Phone shortcuts................................................................................................................................................................................................. 36
Message shortcuts.............................................................................................................................................................................................. 37
File and attachment shortcuts........................................................................................................................................................................... 38
Typing shortcuts................................................................................................................................................................................................. 38
Media shortcuts................................................................................................................................................................................................. 39
Browser shortcuts.............................................................................................................................................................................................. 40
Calendar shortcuts............................................................................................................................................................................................. 41
Search shortcuts................................................................................................................................................................................................. 42
Map shortcuts.................................................................................................................................................................................................... 42
Troubleshooting: Shortcuts................................................................................................................................................................................ 42
Phone................................................................................................................................................................................................................. 44
How to: Phone.................................................................................................................................................................................................... 44
Tips: Phone......................................................................................................................................................................................................... 59
Personalization: Phone....................................................................................................................................................................................... 60
Troubleshooting: Phone..................................................................................................................................................................................... 62
Voice commands................................................................................................................................................................................................ 65
How to: Voice commands................................................................................................................................................................................... 65
Troubleshooting: Voice commands.................................................................................................................................................................... 67
Messages............................................................................................................................................................................................................ 68
Email................................................................................................................................................................................................................... 68
Text messages.................................................................................................................................................................................................... 90
PIN messages...................................................................................................................................................................................................... 100
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Attachments....................................................................................................................................................................................................... 106
Security options for messages............................................................................................................................................................................ 109
Files and attachments........................................................................................................................................................................................ 122
How to: Files....................................................................................................................................................................................................... 122
Tips: Files............................................................................................................................................................................................................ 127
Troubleshooting: Files........................................................................................................................................................................................ 127
Media................................................................................................................................................................................................................. 129
Music.................................................................................................................................................................................................................. 129
Podcasts............................................................................................................................................................................................................. 138
Videos................................................................................................................................................................................................................. 146
Video camera..................................................................................................................................................................................................... 154
Camera............................................................................................................................................................................................................... 160
Pictures............................................................................................................................................................................................................... 167
Voice notes......................................................................................................................................................................................................... 176
Ring tones........................................................................................................................................................................................................... 182
Media storage.................................................................................................................................................................................................... 188
Ring tones, sounds, and alerts............................................................................................................................................................................ 191
Getting started: Ring tones, sounds, and alerts................................................................................................................................................. 191
How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 192
Personalization: Ring tones, sounds, and alerts................................................................................................................................................. 195
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 196
Browser.............................................................................................................................................................................................................. 197
How to: Browser................................................................................................................................................................................................. 197
Tips: Browser...................................................................................................................................................................................................... 206
Personalization: Browser.................................................................................................................................................................................... 207
Troubleshooting: Browser.................................................................................................................................................................................. 208
Calendar............................................................................................................................................................................................................. 209
Getting started: Calendar................................................................................................................................................................................... 209
How to: Calendar................................................................................................................................................................................................ 210
Tips: Calendar..................................................................................................................................................................................................... 217
Personalization: Calendar................................................................................................................................................................................... 218
Troubleshooting: Calendar................................................................................................................................................................................. 218
Contacts.............................................................................................................................................................................................................. 220
Getting started: Contacts................................................................................................................................................................................... 220
How to: Contacts................................................................................................................................................................................................ 221
Personalize: Contacts......................................................................................................................................................................................... 228
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Troubleshooting: Contacts................................................................................................................................................................................. 230
Clock................................................................................................................................................................................................................... 231
Getting started: Clock......................................................................................................................................................................................... 231
How to: Clock..................................................................................................................................................................................................... 232
Personalization: Clock........................................................................................................................................................................................ 235
Troubleshooting: Clock....................................................................................................................................................................................... 235
Tasks and memos............................................................................................................................................................................................... 237
Create a task or memo....................................................................................................................................................................................... 237
Send a task or memo.......................................................................................................................................................................................... 237
Change or delete a task or memo...................................................................................................................................................................... 237
Change the status of a task................................................................................................................................................................................ 237
Hide completed tasks......................................................................................................................................................................................... 238
Show tasks in the calendar................................................................................................................................................................................. 238
Synchronizing tasks and memos......................................................................................................................................................................... 238
About categories................................................................................................................................................................................................ 240
Categorize a contact, task, or memo.................................................................................................................................................................. 240
Create a category for contacts, tasks, or memos............................................................................................................................................... 240
Turn off the prompt that appears before you delete items............................................................................................................................... 241
Typing................................................................................................................................................................................................................. 242
Getting started: Typing....................................................................................................................................................................................... 242
How to: Typing................................................................................................................................................................................................... 242
Tips: Typing......................................................................................................................................................................................................... 248
Troubleshooting: Typing..................................................................................................................................................................................... 249
Keyboard............................................................................................................................................................................................................ 250
How to: Keyboard............................................................................................................................................................................................... 250
Troubleshooting: Keyboard................................................................................................................................................................................ 251
Language............................................................................................................................................................................................................ 252
How to: Language............................................................................................................................................................................................... 252
Troubleshooting: Language................................................................................................................................................................................ 253
Screen display..................................................................................................................................................................................................... 254
How to: Screen display....................................................................................................................................................................................... 254
Personalize: Screen display................................................................................................................................................................................ 257
Troubleshooting: Display.................................................................................................................................................................................... 258
GPS technology................................................................................................................................................................................................... 259
Getting started: GPS technology........................................................................................................................................................................ 259
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How to: GPS technology..................................................................................................................................................................................... 260
Troubleshooting: GPS technology...................................................................................................................................................................... 261
Compass............................................................................................................................................................................................................. 263
Getting started: Compass................................................................................................................................................................................... 263
How to: Compass................................................................................................................................................................................................ 263
Personalize: Compass......................................................................................................................................................................................... 264
Maps................................................................................................................................................................................................................... 265
How to: Maps..................................................................................................................................................................................................... 265
Tips: Maps.......................................................................................................................................................................................................... 269
Troubleshooting: Maps...................................................................................................................................................................................... 270
Applications........................................................................................................................................................................................................ 272
Getting started: Applications............................................................................................................................................................................. 272
How to: Applications.......................................................................................................................................................................................... 273
Tips: Applications............................................................................................................................................................................................... 275
Troubleshooting: Applications........................................................................................................................................................................... 276
BlackBerry Device Software............................................................................................................................................................................... 278
How to: BlackBerry Device Software.................................................................................................................................................................. 278
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 280
Manage Connections.......................................................................................................................................................................................... 282
Mobile network.................................................................................................................................................................................................. 282
Wi-Fi technology................................................................................................................................................................................................ 288
Bluetooth technology......................................................................................................................................................................................... 298
Manage Connections.......................................................................................................................................................................................... 308
Mobile network.................................................................................................................................................................................................. 308
WLAN technology............................................................................................................................................................................................... 314
Bluetooth technology......................................................................................................................................................................................... 324
Power and battery.............................................................................................................................................................................................. 333
Getting started: Power and battery................................................................................................................................................................... 333
How to: Power and battery................................................................................................................................................................................ 333
Memory and media cards................................................................................................................................................................................... 336
How to: Memory and media cards..................................................................................................................................................................... 336
Tips: Memory and media cards.......................................................................................................................................................................... 338
Troubleshooting: Memory and media cards...................................................................................................................................................... 339
Search................................................................................................................................................................................................................. 341
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How to: Search................................................................................................................................................................................................... 341
Tips: Search........................................................................................................................................................................................................ 344
Troubleshooting: Search.................................................................................................................................................................................... 345
SIM card.............................................................................................................................................................................................................. 346
Getting started: SIM card................................................................................................................................................................................... 346
How to: SIM card................................................................................................................................................................................................ 346
Security............................................................................................................................................................................................................... 349
Getting started: Security.................................................................................................................................................................................... 349
How to: Security................................................................................................................................................................................................. 350
Tips: Security...................................................................................................................................................................................................... 379
Troubleshooting: Security.................................................................................................................................................................................. 380
Service books and diagnostic reports................................................................................................................................................................. 382
Accept, delete, or restore a service book........................................................................................................................................................... 382
Run a diagnostic report...................................................................................................................................................................................... 382
View, submit, or delete a diagnostic report....................................................................................................................................................... 382
Set a default recipient for diagnostic reports..................................................................................................................................................... 383
I cannot run or submit a diagnostic report......................................................................................................................................................... 383
View the version number of the BlackBerry Device Software on your device................................................................................................... 383
Synchronization.................................................................................................................................................................................................. 384
How to: Synchronization.................................................................................................................................................................................... 384
Troubleshooting: Synchronization..................................................................................................................................................................... 386
Accessibility options........................................................................................................................................................................................... 388
Getting started: Accessibility.............................................................................................................................................................................. 388
How to: Accessibility.......................................................................................................................................................................................... 388
Calculator........................................................................................................................................................................................................... 393
Use the calculator............................................................................................................................................................................................... 393
Convert a measurement..................................................................................................................................................................................... 393
Glossary.............................................................................................................................................................................................................. 394
Legal notice........................................................................................................................................................................................................ 399
Glossary.............................................................................................................................................................................................................. 404
Legal notice........................................................................................................................................................................................................ 409
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User Guide
Quick Help
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and
set up network connections, such as
accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Front keys
Bluetooth® connections. You can also set up email addresses and social networking
Key Name Actions
Menu
Escape
Send
End/Power
Top keys
Key Name Actions
Side keys
6
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
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User Guide
Key Name Actions
Keyboard
Key Name Actions
Shift Capitalize letters.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Applications
Get started with some of these great applications.
Quick Help
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
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User Guide
Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
Status indicators
Home screen
new notification alarm set
unopened message count BBM™
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
unopened opened
Quick Help
text message sent message
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Your Home screen
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related topics
My display changed, 258
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Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
•
To add a shortcut on the Home screen, press the key > Add to Home Screen.
•
To add a shortcut to your Favorites view, press the key > Mark as Favorite.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
key.
Quick Help
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 258
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the
key > Save.
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Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing
field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4.
Press the
key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Quick Help
Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
For more information about your plan, contact your wireless
service provider.
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BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
third-party instant messaging account in order to send and
or
receive email messages, use third-party instant messaging
applications, and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon.
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Quick Help
Click
Related topics
BlackBerry Device Software, 278
Find more information, 11
Check what wireless networks your device connects to, 282
Find more information
• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home
screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your device.
• Your wireless service provider web site: Find information about your wireless network or wireless service plan.
• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC
(HG nr.88/2003).
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Quick Help
How to: Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
Search title:
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 77
BlackBerry® Enterprise Server.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
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key > Save.
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User Guide
Quick Help
About downloading apps with BlackBerry App World
With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and
much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device.
If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from
your BlackBerry device), or from an application offered by your wireless service provider. Data charges might apply when you
add or use an app over the wireless network. For more information, contact your wireless service provider.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type File format
Audio
Video
• AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
• 3GP
• 3GP2
• AVI
• ASF
• MP4
• MOV
• WMV
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Quick Help
Transfer a file from your computer to your device using your device as a
USB memory drive
Search title:
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130
Open, close, or switch between tabs
Do one of the following:
•
To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•
To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•
To switch between tabs, in the browser, press the key > Tabs. Click a tab.
•
To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the key > Save.
key > Options > Email Reconciliation.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.
In the contact list, press the
key > SIM Phone Book.
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2.
Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your
BlackBerry® device does not copy the SIM card contact.
Quick Help
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text
messages with attachments, and browser service) on your
available. You can also set your device to turn off data services when roaming. For more information, contact your wireless
service provider.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Do one of the following:
• To turn on or turn off data service, change the Data Services field.
• To turn on or turn off data service when roaming, change the While Roaming field.
• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field
to Prompt.
4.
Press the
Related topics
I cannot connect to the mobile network, 288
I cannot connect to the mobile network, 314
key > Close.
BlackBerry® device so that only phone and basic text messaging are
Type text using the predictive input method
When you are typing text, perform any of the following actions:
• To select the highlighted suggestion and start typing a new word, press the Enter key.
• To select the highlighted suggestion and continue typing the same word, click the word.
• To ignore the suggestions, keep typing.
Tips: Top 10
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your Home screen
Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
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Quick Help
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon.
On the Home screen, press the key > Show All. To unhide
app, highlight it and then click Hide to clear the check mark.
the
If Show All does not appear in the menu, there are no apps
hidden from view.
Click
Device > Application Management. If the app is listed, it is
installed on your
BlackBerry® device.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
find all of your unopened messages in your inbox,
cannot
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Device > Application Management.
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User Guide
Quick Help
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
Set your BlackBerry Desktop Software to check for updates
automatically
Update your BlackBerry Desktop Software Visit
Related topics
BlackBerry Device Software, 278
Depending on your device model, this feature might not be
supported.
icon. Click
visit: www.blackberry.com/software. Click on BlackBerry
Device
For instructions, see the Help in BlackBerry Desktop Software.
On the Home screen or in a folder, click the Options
Device > Software Updates.
Software and follow the links to update your software.
www.blackberry.com/desktopsoftware.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
On the navigation bar, click All.
Press and hold the
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
key. Click an app.
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Use pop-up menus Pop-up menus provide common available actions, and appear
the center of the screen. For example, you can use the pop-
in
up menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
Related topics
Keep an application running in the background and switch to another application, 273
Assign an application to a Convenience key, 250
Change what happens when you type on the Home screen, 10
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Quick Help
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
the device is turned off automatically updates when the
when
device turns on.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
18
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon.
Display > Screen Display.
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
In an app, press the
key > Close.
Click
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Quick Help
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Related topics
Set your device to turn on and turn off automatically, 333
Set options for backlighting, 254
Turn on or turn off a network connection, 283
Delete the original text from a reply message, 70
Change your ring tone, notifiers, or reminders, 12
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator
appears.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon.
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
key > Delete.
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email
messages and calendar entries
Stop storing sent messages on your device
Receive only the first section of long email messages, and
choose whether to download more
highlight a file. Press the
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages icon or Calendar icon.
Press the
On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
key > Options.
Click
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Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Only microSD media cards are supported.
Reduce the size of pictures you take
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
On the Home screen, click the Camera icon. Press the
key > Options.
Quick Help
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon.
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon.
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 349
Turn on encryption, 189
20
www.blackberry.com/
Click
Click
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User Guide
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Quick Help
Change your ring tone
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
From the Home screen, press the key. Press the key > Phone
Ring Tones.
that you would like to assign speed dial to.
From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
and the Right Shift key. To turn off CAP lock,
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Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key
press the Left Shift key or Right Shift key.
Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the trackpad.
and the Left Shift key. To turn off NUM lock,
Quick Help
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
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Rotate Press L
Camera and video camera
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Quick Help
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature (if you are using a headset) to
amplify the volume for songs, ring tones, and videos
Press the Volume Up key until the audio boost feature turns
on.
Camera
Zoom in to a subject before taking a picture Press the Volume Up key.
Zoom out from a subject before taking a picture Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Personalization: Top 10
Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
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2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related topics
My display changed, 258
Quick Help
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites view, select the Mark as Favorite checkbox.
3. Click Add.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
key > Options.
key > Save.
Your signature is added to your email after you send it.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
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• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the key > Save.
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Quick Help
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2.
Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
•
To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the
folder icon. Click a folder icon style. Click Add.
•
To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.
Click Save.
•
To delete a folder, highlight a folder. Press the key > Delete.
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Quick Help
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or
groups of contacts. When you receive a call or message from the contact, your
or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone
or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7.
Press the
key > Save.
BlackBerry® device uses the assigned ring tone
To delete a contact alert, highlight the contact alert that you want to delete. Press the
key > Delete.
Add a contact picture for caller ID
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3.
Press the
4.
Press the key > Add Picture.
5. Find, highlight, and click a picture.
6. If necessary, move the crop box to the portion of the picture that you want to use.
7.
Press the key > Crop & Save.
8.
Press the key > Save.
Related topics
My contact pictures keep changing, 230
key > Edit.
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2.
Press the
3. Type a voice mail access number and a password.
4.
Press the key > Save.
key > Options > Voice Mail.
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Related topics
I can't check my voice mail, 63
Troubleshooting: Top 10
Save time and maximize your efficiency with these quick tips.
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Quick Help
Related topics
Fixed dialing and smart dialing, 51
Call waiting, call forwarding, and call blocking, 49
Switch the active phone number, 56
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Verify that data service is turned on.
BlackBerry® Internet Service. If you
key >
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• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off a network connection, 283
Wireless coverage indicators, 282
Turn on or turn off data service or set roaming options, 15
Options for email filters, 71
Quick Help
I can't send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you've added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you've received an activation message on your device from the
haven't received an activation message (the message might take a short period of time to arrive), in the Setup application,
open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
BlackBerry® Internet Service. If you
Related topics
Turn on or turn off a network connection, 283
Wireless coverage indicators, 282
Change or delete a contact, 222
Generate an encryption key, 356
Turn on or turn off data service or set roaming options, 15
My device is not ringing or vibrating when I receive a call or message
Try the following actions:
• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.
• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds
and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set
to Silent and that the Vibration field is not set to Off.
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User Guide
Quick Help
The screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can
change the length of time that the backlight stays on when you are not touching your device.
To turn on the screen, click the trackpad or press a key.
Related topics
Set options for backlighting, 254
Email is not reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
•
Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software
to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
I cannot open a new tab
You might not have enough available memory on your BlackBerry® device. Try completing the following actions:
• Close a tab that you do not need.
• Close other applications that do not need to be open.
Related topics
Close an application so that it is not running in the background, 274
Close an application so that it is not running in the background, 274
Open, close, or switch between tabs, 197
I cannot pair with a Bluetooth enabled device
Try the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the
documentation that came with the Bluetooth enabled device.
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• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the
Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your
BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather
than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the
screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On
the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click
Bluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the
Encryption check box. Press the key > Save.
Quick Help
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of
your BlackBerry®
time before the media player screen closes.
device. In the media options, you can stop the media player screen from closing or change the amount of
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User Guide
Tips and shortcuts
Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
the center of the screen. For example, you can use the pop-
in
up menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 273
Assign an application to a Convenience key, 250
Change what happens when you type on the Home screen, 10
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Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Tips and shortcuts
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
the device is turned off automatically updates when the
when
device turns on.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon.
Display > Screen Display.
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
In an app, press the key > Close.
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator
appears.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Click
Related topics
Set your device to turn on and turn off automatically, 333
Set options for backlighting, 254
Turn on or turn off a network connection, 283
Delete the original text from a reply message, 70
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Change your ring tone, notifiers, or reminders, 12
Tips: Finding apps
Tips and shortcuts
Look in a folder on your Home screen
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon.
Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
On the Home screen, press the key > Show All. To unhide
app, highlight it and then click Hide to clear the check mark.
the
If Show All does not appear in the menu, there are no apps
hidden from view.
Device > Application Management. If the app is listed, it is
installed on your
BlackBerry® device.
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon.
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
key > Delete.
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email
messages and calendar entries
Stop storing sent messages on your device
highlight a file. Press the
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages icon or Calendar icon.
Press the
On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
key > Options.
Click
Click
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Tips and shortcuts
Receive only the first section of long email messages, and
choose whether to download more
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Reduce the size of pictures you take
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Move, rename, or delete a file, 124
Set how long your device stores messages, 82
Change how long your device stores calendar entries, 217
Stop storing messages sent from your computer on your device, 82
Stop storing messages sent from your device on your computer, 82
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 161
View the amount of available storage space on your device, 337
The application memory on my device is low, 339
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Only microSD media cards are supported.
On the Home screen, click the Camera icon. Press the
key > Options.
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file
on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
Set your BlackBerry Desktop Software to check for updates
automatically
Update your BlackBerry Desktop Software Visit
34
Depending on your device model, this feature might not be
supported.
icon. Click
visit: www.blackberry.com/software. Click on BlackBerry
Device
For instructions, see the Help in BlackBerry Desktop Software.
On the Home screen or in a folder, click the Options
Device > Software Updates.
Software and follow the links to update your software.
www.blackberry.com/desktopsoftware.
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Related topics
BlackBerry Device Software, 278
Tips and shortcuts
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon.
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon.
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit
desktop and select the appropriate option for your computer.
Related topics
Set a device password, 349
Turn on encryption, 189
www.blackberry.com/
Click
Click
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
find all of your unopened messages in your inbox,
cannot
look in your messages folders.
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Identify an indicator
Phone shortcuts
Tips and shortcuts
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
• You might be able to identify an indicator by seeing the
of the application that the indicator refers to. To see
icon
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
Device > Application Management.
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
36
From the Home screen, press the key. Press the key > Phone
Ring Tones.
that you would like to assign speed dial to.
From the Home screen, press the key. Click your phone number at
the top of the screen. Click a phone number.
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Tips and shortcuts
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages
Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
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Move to the next related message Press J
Move to the previous related message Press K
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a
file or an attachment
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
Press G
Tips and shortcuts
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Move to the previous slide when viewing a presentation in
slide view
Move to the last cursor position after closing and reopening a
presentation
slide view
that you were viewing in text view or in text and
Press N
Press P
Press G
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field Press the Space key.
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Capitalize a letter Press and hold the letter key until the capitalized letter
appears.
Turn on CAP lock Press the Alt key
press the Left Shift key or Right Shift key.
Type a symbol Press the Symbol key. Type the letter that appears below the
symbol.
Type the alternate character on a key Press the Alt key and the character key.
Type an accented or special character Press and hold the letter key and, on the trackpad, slide your
finger left or right. For example, to type ü, press and hold U
and slide your finger left until ü appears. Release the letter key
when the accented or special character appears.
Type a number in a text field Press and hold the Alt key and press the number key.
Type a number in a number field Press a number key. You do not need to press the Alt key.
Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,
press the Left Shift key or Right Shift key.
Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger up or down.
Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,
slide your finger left or right.
Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key.
Copy highlighted text Press the Alt key and click the trackpad.
Paste text Press the Left Shift key or Right Shift key and click the trackpad.
and the Right Shift key. To turn off CAP lock,
Tips and shortcuts
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the Mute key on the right side of your BlackBerry®
device.
Resume playing an audio or video file Press the Mute key again.
Play the next song Press and hold the Volume Up key on the right side of your
device.
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Play the previous song Press and hold the Volume Down key on the right side of your
device.
Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume
Up key until you reach the highest volume setting, and then
press the Volume Up key again four times quickly.
Pictures
Zoom in Press I
Zoom out Press O
Pan up Press 2
Pan down Press 8
Pan right Press 6
Pan left Press 4
Rotate Press L
Camera and video camera
Tips and shortcuts
Zoom in before you take a picture or record a video Press the Volume Up key.
Zoom out before you take a picture or record a video Press the Volume Down key.
Take a picture Press the Convenience key on the right side of your device.
Browser shortcuts
To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language
that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key.
Insert a slash mark (/) in the web address field Press the Shift key and the Space key.
Stop loading a web page Press the Escape key.
Close the browser Press and hold the Escape key.
On a web page
Quickly switch between tabs Press W
Zoom in to a web page Press I
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Zoom out from a web page Press O
Go to the start page Press G
Return to the home page Press H
Open the bookmark list Press K
Add a bookmark Press A
View a list of web pages that you have visited
recently
Refresh a web page Press R
Find text on a web page Press F. To find the next instance of the text, press V.
Open the browser options Press S
Move around a web page
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a web page Press T
Move to the bottom of a web page Press B
Press Y
Tips and shortcuts
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick
Entry check box.
Schedule an appointment Press C
Change to Agenda view Press A
Change to Day view Press D
Change to Week view Press W
Change to Month view Press M
Move to the next week, month, or day in Agenda view Press the Space key.
Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.
Move to the current date Press T
Move to a specific date Press G
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Tips and shortcuts
Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for an item on your BlackBerry® device Start typing on the Home screen.
Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a
space.
Search for text in a message Press S
Search for text in a file or an attachment Press F
Search for text on a web page Press F
Search for text in a presentation Press F
Note: You can change what happens when you type on the Home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Map shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Zoom in to a map Press I
Zoom out from a map Press O
Move to the next direction on a route Press N
Move to the previous direction on a route Press P
Troubleshooting: Shortcuts
I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Related topics
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Change the language, 252
Tips and shortcuts
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Phone
How to: Phone
Phone basics
Find your phone number
Do one of the following:
•
To view your active phone number, from the Home screen, press the key. Your phone number appears at the top
of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,
from the Home screen, press the
plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive
text messages.
Related topics
About multiple phone numbers, 56
My phone number appears as Unknown in the Phone application, 63
key. Click the phone number at the top of the screen. If your wireless service
Phone
Make a call
1. Do one of the following:
•
If your BlackBerry® device is unlocked, press the key.
•
If your device is locked and you do not want to unlock it, press the key > Place Call.
2. Type a phone number or contact name.
3.
Press the
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 222
Available voice commands, 390
Turn on dialing from the Lock screen, 56
I can't make or receive calls, 27
key.
Answer a call
Press the
To end a call, press the key.
44
key.
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Related topics
Change your ring tone, notifiers, or reminders, 12
I can't make or receive calls, 27
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
During a call, press the key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the key > Swap or Flash.
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
key > Save.
Phone
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
Mute a call
During a call, press the Mute key on the right side of your device.
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
During a call, press the
To resume a call, press the key > Resume.
key > Hold.
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Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a
conventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of
audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Phone
Emergency calls
About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can
call only emergency numbers. Your
Depending on your device model and the wireless network that your device is connected to, your device is also designed to
allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you
initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency
calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency
numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference
issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback
Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service
provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback
Mode, you cannot send and receive messages or browse web pages.
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to
find your approximate location.
46
BlackBerry® device is designed to allow emergency calls even when your device is locked.
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Related topics
About GPS technology, 259
Make an emergency call
Do one of the following:
•
If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency
number. Press the key.
•
If your device is locked, press the key > Emergency. Press the key.
•
If your keyboard is locked, press the key on the top of your device. Press the key. Type the emergency number.
Press the key.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. If
you press the Mute key during a call, your device mutes the call so that you can hear others on the call, but they cannot
hear you.
Phone
Related topics
Mute a call, 45
Amplify the volume using the audio boost feature, 132
Improve sound quality for media files, 132
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4.
Press the key > Save.
key.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1.
During a call, press the
2. Select a Boost Bass or Boost Treble option.
key > Enhance Call Audio.
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Phone
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
3. Change the Phone Call Audio field or Headset Call Audio field.
4.
Press the key > Save.
Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might
differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check
your voice mail. For more information, contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1.
From the Home screen, press the key.
2.
Press the
key > Call Voice Mail.
Related topics
I can't check my voice mail, 63
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2.
Press the
3. Type a voice mail access number and a password.
4.
Press the key > Save.
Related topics
I can't check my voice mail, 63
48
key > Options > Voice Mail.
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Phone
Change how many times your device rings before the call goes to voice mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,
contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I can't change the number of times that my device rings, 64
Speed dial
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2.
Press the key > View > Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1.
From the Home screen, press the
2.
Press the key > View > Speed Dial List.
3. Highlight a contact or phone number.
4.
Press the key.
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial
key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
key.
Call waiting, call forwarding, and call blocking
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.
From the Home screen, press the
2.
Press the key > Options > Call Waiting.
key.
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3. Select the Enabled check box.
4.
Press the key > Save.
To turn off call waiting, clear the Enabled check box.
Phone
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your
SIM card or
For more information, contact your wireless service provider.
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1.
From the Home screen, press the key.
2.
Press the
• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls
field to a call forwarding number.
• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If
Not Reachable fields to a call forwarding number.
3.
Press the
key > Options > Call Forwarding.
key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2.
Press the
3.
Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.
•
To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change
the phone number. Press the
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.
Press the
key > Options > Call Forwarding.
key on the keyboard.
key > Close.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block
all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
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To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up
your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and
wireless network, this feature might not be supported.
Phone
Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card for this service and provide you with a call blocking password.
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Barring.
3. Highlight a call blocking option.
4.
Press the key > Enable.
5. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the
key > Disable.
Change the call blocking password
1.
From the Home screen, press the
2.
Press the key > Options > Call Barring.
3.
Press the key > Change Password.
key.
Fixed dialing and smart dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency
access numbers (for example, 911 or 112).
If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed
dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card for this service and provide you with a SIM card PIN2 code.
1.
From the Home screen, press the
2.
Press the key > Options > FDN Phone List.
key.
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3.
Press the key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the key on the keyboard.
To turn off fixed dialing, press the key > Disable FDN Mode.
Related topics
I can't make or receive calls, 27
Phone
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code.
1. From the Home screen, press the Send key.
2.
Press the key > Options > FDN Phone List.
•
To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone
number.
•
To change a contact, press the key > Edit. Change the contact information.
•
To delete a contact, highlight a contact. Press the key > Delete.
3.
Press the
key > Save.
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts
application so that you do not have to dial a country code and area code each time that you make a call, unless the country
code or area code are different from the default codes that you set. Some country codes are not supported by the smartdialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that
you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that
organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out
the main phone number for the organization.
Related topics
I can't make or receive calls, 27
Set the default country code and area code
1.
From the Home screen, press the
2.
Press the key > Options > Smart Dialing.
3. Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
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6.
Press the key > Save.
Note: When you determine the default length for phone numbers, include your area code and local number, but do not
include your country code or the National Direct Dialing prefix.
Phone
Set options for dialing extensions
1.
From the Home screen, press the key.
2.
Press the key > Options > Smart Dialing.
3. In the Number field, type the main phone number for an organization.
4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6.
Press the
key > Save.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has
provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or
computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call
bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by
calling other contacts and joining the calls together.
Related topics
Conference call meetings, 214
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1.
During a call, press the
2. Type a phone number or highlight a contact.
3.
Press the key.
4.
During the new call, press the key to join your first contact to the conference call.
5. To join another contact to the call, repeat steps 1 to 4.
Related topics
Place a call on hold, 45
key > Add Participant.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
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2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
1.
During a conference call, press the key > Split Call.
2. Click a contact.
To return to the conference call, press the key > Join Conference.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
1.
During a conference call, press the key > Drop Call.
2. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call
meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your
wireless service provider, this feature might not be supported.
During a conference call, press the
key > Transfer or Flash.
Phone
Call logs
About call logs
Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed
call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated
duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your
call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a
missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your
BlackBerry®
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Send a call log
1.
From the Home screen, press the key.
2. Highlight a call log.
3.
Press the key > View > History.
4. Highlight a call log
5.
Press the key > Forward.
Delete call logs
1.
From the Home screen, press the key.
2. Do one of the following:
• To delete a single call log, highlight a call log.
• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or
down. Release the Shift key.
3.
Press the
key > Delete.
Add, change, or delete call log notes
1.
From the Home screen, press the
2. Highlight a call log.
3.
Press the key > View > History.
4. Click a call log.
5.
Press the key.
• To add notes, click Add Notes. Type call notes.
• To change notes, click Edit Notes. Change the call notes.
•
To delete notes, click Edit Notes. Press the key > Clear Field.
6.
Press the
key > Save.
key.
Phone
View or hide call logs in the Messages application
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1.
From the Home screen, press the
2.
Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3.
Press the
key > Save.
key.
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Phone
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you
use as your active phone number. You have multiple phone numbers associated with your device if one of the following
situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you
receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any
calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and
receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy
signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a
BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive text messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1.
From the Home screen, press the
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Related topics
My phone number appears as Unknown in the Phone application, 63
I can't make or receive calls, 27
key.
Phone options
Turn on dialing from the Lock screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
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3. Select the Allow Outgoing Calls While Locked check box.
4.
Press the key > Save.
Sort phone numbers or contacts on the Phone screen
1.
From the Home screen, press the key.
2.
Press the key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3.
Press the key > Save.
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My
Identity field to Network Determined.
3.
Press the
key > Save.
Phone
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or
passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2.
Press the
3. If necessary, click General Options.
4. Clear the Confirm Delete check box.
5.
Press the key > Save.
key > Options.
Change how you answer or end calls with the holster
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer
Calls field to Out of Holster.
• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls
field to Never.
• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
key.
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3.
Press the key > Save.
Change how you answer calls with a headset
If your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you
can set your device to answer calls automatically after 5 sec¾onds.
1.
From the Home screen, press the key.
2.
Press the key > Options > In-call Settings.
• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset
Only).
• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.
3.
Press the
key > Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your
wireless service provider.
1.
From the Home screen, press the
2.
Press the key > Status > Last Call or Total Calls > Clear Timer.
3.
Press the key > Save.
key.
Phone
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and
frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1.
From the Home screen, press the
2.
Press the key > Options > Hearing Aid Mode.
3. Change the Mode Enabled field to Telecoil.
4.
Press the key > Save.
The H-T telecoil indicator appears at the top of the Home screen.
Related topics
About hearing aid mode, 58
key.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,
you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text
that you can read on your TTY device.
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If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY
device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your
BlackBerry device, visit www.shopblackberry.com.
Turn on TTY support
1.
From the Home screen, press the key.
2.
Press the key > Options > TTY.
3. Change the TTY field to On.
4.
Press the key > Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY field to Off.
Related topics
Phone options, 56
About TTY support, 58
Tips: Phone
Phone
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone
Check your voice mail Press and hold 1.
Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key
Add an extension to a phone number Press the Alt key and X. Type the extension number.
Type a letter in a phone number field Press the Alt key and the letter key.
Insert a plus sign (+) when typing a phone number Press O
Turn on or turn off the speakerphone during a call Press the key on the keyboard.
Stop listening to a call with a wireless headset Press the key on the keyboard.
Change the active phone number
From the Home screen, press the
Ring Tones.
that you would like to assign speed dial to.
From the Home screen, press the
the top of the screen. Click a phone number.
key. Press the key > Phone
key. Click your phone number at
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Personalization: Phone
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
Add a contact alert, 26
Add a custom profile, 193
I can't change the number of times that my device rings, 64
key > Save.
Phone
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4.
Press the key > Save.
key.
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different
voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password
there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2.
Press the
3. Type a voice mail access number and a password.
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key > Options > Voice Mail.
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4.
Press the key > Save.
Related topics
I can't check my voice mail, 63
Phone
Change how many times your device rings before the call goes to voice
mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless
service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,
contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
Related topics
I can't change the number of times that my device rings, 64
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2.
Press the
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
key > View > Speed Dial List.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the
key that you assigned to the contact.
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2.
Press the
3.
Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.
•
To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change
the phone number. Press the
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4.
Press the
key > Options > Call Forwarding.
key on the keyboard.
key > Close.
Change the call blocking password
1.
From the Home screen, press the
key.
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2.
Press the key > Options > Call Barring.
3.
Press the key > Change Password.
Phone
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card
PIN2 code.
1. From the Home screen, press the Send key.
2.
Press the key > Options > FDN Phone List.
•
To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone
number.
•
To change a contact, press the key > Edit. Change the contact information.
•
To delete a contact, highlight a contact. Press the key > Delete.
3.
Press the
key > Save.
Change how you answer or end calls with the holster
1.
From the Home screen, press the
2.
Press the key > Options > In-call Settings.
• To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer
Calls field to Out of Holster.
• To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls
field to Never.
• To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
• To stop ending calls automatically when you insert your device in the holster, change the Auto End Calls field to Never.
3.
Press the
key > Save.
key.
Troubleshooting: Phone
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
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• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 51
Call waiting, call forwarding, and call blocking, 49
Switch the active phone number, 56
My headset makes calls instead of my device
If your BlackBerry® device is connected to a Bluetooth® enabled headset, your device might automatically make calls on the
Bluetooth enabled headset.
Try the following actions:
• Disconnect the Bluetooth enabled headset from your BlackBerry device.
•
During a call, press the key, click Activate Handset.
My phone number appears as Unknown in the Phone application
Phone
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4.
Press the
5. Type your phone number.
6. Click OK.
key > Edit SIM Phone Number.
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you're trying to check your
voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the
voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related topics
Switch the active phone number, 56
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Phone
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 298
Change the language for voice commands, 66
I can't change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device
rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless
service provider.
• If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more
information, see the BlackBerry MVS Client User Guide.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
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Voice commands
Voice commands
How to: Voice commands
Perform an action using a voice command
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Related topics
I can't make calls using a voice command, 64
Available voice commands
Voice command Description
"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®
enabled
enabled device must support this feature and you must turn on Bluetooth
technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number
type>"
"Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say
"Check signal strength" Say this voice command to check your wireless coverage level.
"Check network" Say this voice command to check the wireless network that your device is connected
"Check battery" Say this voice command to check the battery power level.
"Repeat" Say this voice command to have the last voice prompt repeated to you.
"Cancel" Say this voice command to close the voice dialing application.
Say this voice command to call a specific phone number for a contact that is in your
contact list. For example, if the contact has a work number and a mobile number,
you can say "call <contact name> work" to call the work number.
options for dialing extensions. You can dial extensions only within your company.
this voice command to check your active phone number.
to.
device, such as a handsfree car kit or wireless headset, the paired Bluetooth
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Voice commands
Change the language for voice commands
When you change the language for voice commands, you change the language for voice prompts and the language that you
use to make a voice command.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
3. Change the Voice Dialing Language field.
4.
Press the key > Save.
Related topics
My device doesn't recognize names or numbers in voice commands, 67
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of
possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the
phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4.
Press the
key > Save.
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts
might read out instructions that appear on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the
Audio Prompts field to Detailed Prompts.
3.
Press the
key > Save.
Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
4. Complete the instructions on the screen.
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Voice commands
Troubleshooting: Voice commands
I can't make calls using a voice command
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth
enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry
device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set
in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 298
Change the language for voice commands, 66
My device doesn't recognize names or numbers in voice commands
Try the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
Related topics
Improve voice recognition, 66
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Messages
Messages
Getting started: Email
Set up an email address
Search title:
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the
BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 77
Synchronize email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the key > Save.
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key > Options > Email Reconciliation.
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How to: Email
Composing and sending email
Send an email:
1. On the Home screen, click the Messages icon.
2.
Press the key > Compose Email.
3. In the To field, type an email address or a contact name.
4. Type a message.
5.
Press the key > Send.
Related topics
Search for a contact in your organization's address book, 220
Personal distribution lists, 226
I can't send messages, 87
Resend a message:
You cannot change a text message before you resend it.
In a sent message, press the
•
To change the message, click Edit. Change the message. Press the key > Send.
•
To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
key.
Messages
Related topics
I can't send messages, 87
Reply to or forward an email or PIN message:
In a message, press the
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Related topics
I can't send messages, 87
key.
Check spelling:
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1.
Press the
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
•
To ignore the suggested spelling, press the key.
•
To ignore all instances of the suggested spelling, press the key > Ignore All.
•
To add the word to the custom dictionary, press the key > Add To Dictionary.
•
To stop checking spelling, press the key > Cancel Spell Check.
key > Check Spelling.
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Messages
Save a draft of a message:
When you are composing a message, press the key > Save Draft.
Attach a file to an email:
To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that
supports this feature. For more information, contact your administrator.
When you are composing an email, press the key > Attach > File.
• To attach a file that is saved on your BlackBerry device or media card, find and click the file.
•
To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If
necessary, type the credentials that you use to connect to your organization's network.
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1.
When you are composing a message, press the
2. Find and highlight a contact.
3.
Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
key > Attach > Contact.
Change the email address that you use to send messages or meeting invitations:
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4.
Press the
key > Save.
Delete the disclaimer from an email:
If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might
add a disclaimer to your email after you send it.
When you are composing an email, press the
key > Remove Disclaimer.
To add the disclaimer again, press the key > Add Disclaimer.
Delete the original text from a reply message:
When you are replying to a message, press the
key > Delete Original Text.
Set the importance level for an email or PIN message that you send:
1.
When you are composing an email or PIN message, press the
2. Change the Importance field.
3.
Press the key > Save.
key > Options.
Blind carbon copy a contact:
You can blind carbon copy a contact in an email or a PIN message.
When you are composing an email or a PIN message, press the
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Messages
Stop a message from sending:
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3.
Press the key > Delete.
Email filters
About email filters :
You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email
application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple
email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher
in the list.
Create an email filter:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as
Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.
1. On the Home screen, click the Messages icon.
2.
Press the
3.
Press the key > New.
4. Type a name for the email filter.
5. Set the email filter options.
6.
Press the key > Save.
key > Options > Email Filters.
Create an email filter based on a contact or subject:
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3.
Press the
4. Type a name for the email filter.
5. Set the email filter options.
6.
Press the key > Save.
key > Filter by > Sender or Subject.
Options for email filters:
Option Description
From Specify one or more contacts or email addresses that the email
should search for in the From field of your email. Separate
filter
multiple contacts or email addresses with a semicolon (;). To
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Option Description
specify that the email filter should search for all contacts or
email addresses that contain specific text, type the text and
an asterisk (*) as a wildcard character to represent the rest
use
of the contact or email address.
Sent to Specify one or more contacts or email addresses that the email
filter should search for in the Sent To field of your email.
Separate multiple contacts or email addresses with a
semicolon (;). To specify that the email filter should search for
all contacts or email addresses that contain specific text, type
the text and use an asterisk (*) as a wildcard character to
represent the rest of the contact or email address.
Subject Specify the text that the email filter should search for in the
Subject field of your email.
Message Specify the text that the email filter should search for in the
body of your email.
Sent directly to me Set whether the email filter applies to email that includes your
email address in the To field.
Cc to me Set whether the email filter applies to email that includes your
email address in the CC field.
Bcc to me Set whether the email filter applies to email that includes your
email address in the BCC field.
Importance Set the importance level of email that the email filter applies
to.
Sensitivity Set the sensitivity level of email that the email filter applies to.
Action Set whether email that the email filter applies to is forwarded
to your BlackBerry® device. If email is forwarded, specify
whether it is forwarded with high importance or with the email
header only.
Messages
Turn on an email filter:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Email Filters.
3. Select the check box beside an email filter.
4.
Press the
key > Save.
Change, prioritize, or delete an email filter:
1. On the Home screen, click the Messages icon.
2.
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3. Highlight an email filter.
4.
Press the key.
•
To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
Messages
Synchronizing email
About synchronization and reconciliation:
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and
memos) between your BlackBerry®
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be
filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on
your computer should be reflected on your device.
In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these
features, you can use the synchronization tool of the
email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
device and the email application on your computer over the wireless network.
BlackBerry® Desktop Software to synchronize your organizer data and
Synchronize email over the wireless network:
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device, which will
synchronize, your email messages over the wireless network.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the key > Save.
key > Options > Email Reconciliation.
Delete email on your device and in your email application on your computer:
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5.
Press the key > Save.
It takes a short period of time for email to be deleted over the wireless network.
key > Options > Email Reconciliation.
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Related topics
Delete a message, 79
Messages
Empty the deleted items folder on your computer from your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4.
Press the key > Purge Deleted Items.
About synchronization conflicts:
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or
the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes
precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device
is lost, stolen, or corrupted by an unforeseen issue.
Related topics
Synchronize organizer data over the wireless network, 209
Some characters in calendar entries do not appear correctly after synchronization, 218
Manage email reconciliation conflicts:
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
5.
Press the key > Save.
key > Options > Email Reconciliation.
Stop forwarding email to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld check box.
5.
Press the key > Save.
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
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Messages
Viewing and replying to email
About email account icons:
Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work
email account and one or more personal email accounts. If you associate your device with more than one email account,
multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about
associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link
under Email Setup.
Depending on your theme, a separate icon might appear for text messages.
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
In a message, in a file, in an attachment, or on a webpage, press the
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the key > Find Next or Find Next on Page.
key > Find or Find on Page.
Preview more of grouped email messages:
To display more lines of each email in a group, you must have set your BlackBerry® device to group email messages by subject.
1. On the Home screen, click the Messages icon.
2. Click Options > Message Display and Actions.
3. Change the Preview Length field.
4.
Press the
key > Save.
View an address instead of a display name:
In a message, press the
To view the display name again, press the key > Show Name.
key > Show Address.
View email in plain text format:
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Enable HTML Email check box.
5.
Press the key > Save.
key > Options > Email Preferences.
View saved messages:
1. On the Home screen, click the Messages icon.
2.
Press the
key > View Saved Messages.
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Email options
Add or change your signature:
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
Your signature is added to your email after you send it.
Hide the new or unopened message indicator:
1. On the Home screen, click the Messages icon.
2.
Press the
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3.
Press the
Receive only the first section of long email messages:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Clear the Auto More check box.
4.
Press the key > Save.
key > Save.
key > Options > Message Display and Actions.
key > Save.
key > Options > Message Display and Actions.
Messages
To download more of an email, press the key > More or More All.
View or hide call logs in the Messages application:
You can set your BlackBerry® device to show call logs, including missed calls, in the Messages application.
1.
From the Home screen, press the
2.
Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
3.
Press the
key > Save.
key.
Set an out-of-office reply:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
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3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Out Of Office Reply check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7.
Press the key > Save.
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Messages
Change options for your personal email account:
Depending on your wireless service provider, you might not be able to change some options for your personal email account.
You can change options for each personal email account that you added to your BlackBerry® device. You can create email
filters, synchronize your contacts, change your signature or display name, and more.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Email Account Management.
3. Click the email account that you want to change options for.
For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under
Email Setup.
Turn on or turn off read receipts:
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the
options might not appear.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the
Send Read Receipts field.
5.
Press the key > Save.
key > Options > Email Preferences.
Stop loading pictures in HTML email messages:
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email
messages.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Download Images Automatically check box.
5.
Press the key > Save.
To view pictures in an HTML email message, press the key > Get Images.
key > Options > Email Preferences.
Turn off the prompt that appears before downloading external pictures in HTML email messages:
Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you
before downloading external pictures.
1. On the Home screen, click the Messages icon.
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2.
Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Confirm External Image Download check box.
5.
Press the key > Save.
Open a new message automatically when you remove your device from your holster:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4.
Press the key > Save.
Stop displaying recent contacts in email address fields:
By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your
BlackBerry®
1. On the Home screen, click the Messages icon.
2.
3. Clear the Show Recent Contacts When Composing Email check box.
4.
device displays the email addresses of recent contacts who are not in your contact list.
Press the
Press the key > Save.
key > Options > Message Display and Actions.
Turn off the prompt that appears before you delete a message:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Clear the Confirm Delete check box.
4.
Press the key > Save.
key > Options > Message Display and Actions.
Turn off the prompt that appears when you mark messages as opened:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Clear the Confirm Mark Prior Opened check box.
4.
Press the key > Save.
key > Options > Message Display and Actions.
Messages
Organizing your email inbox
Mark a message as opened or unopened :
On the Home screen, click the Messages icon.
•
To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark
Unopened.
•
To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior
Opened.
Save a message:
Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of
time.
On the Home screen, click the Messages icon.
•
To save an email or PIN message, highlight an email or PIN message. Press the key > Save.
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•
To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Related topics
View saved messages, 75
Messages
Delete a message:
On the Home screen, click the Messages icon.
•
To delete a message, highlight the message. Press the key > Delete.
•
To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
•
To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
About flags:
Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to
you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due
dates so that your
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,
changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,
changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.
BlackBerry® device reminds you to return to the email.
Add, change, or remove a flag:
If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not
sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
When you are composing or viewing an email, press the
•
To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.
•
To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.
• To remove a flag, click Clear Flag.
key.
Change how you group email messages:
1. On the Home screen, click the Messages icon.
2.
Press the
key > Display Style > Group by Subject or Single Messages.
Hide sent messages from the message inbox:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Select the Hide Sent Messages check box.
4.
Press the key > Save.
key > Options > Message Display and Actions.
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Messages
Hide messages from the Messages application :
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a
separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already
appear by default.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Inbox Management.
• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more
email accounts.
• To hide text messages, in the Other Message Types section, clear the Text Messages check box.
3.
Press the key > Save.
Change how a message inbox displays messages:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Message Display and Actions.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3.
Press the
key > Save.
Use color to differentiate work messages from other messages :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change
the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4.
Press the
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
key > Save.
Storing and filing email
About synchronization of email folders:
You can add, change, or delete email folders in the email application on your computer or in the Messages application on your
BlackBerry®
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this
feature, changes that you make to email folders are synchronized over the wireless network.
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If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email
application on your computer and then reconcile the changes to your device using the email settings tool of the
Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronize email over the wireless network, 14
Messages
BlackBerry®
File an email:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3.
Press the key > File.
4. Highlight a folder.
5.
Press the
Related topics
Synchronize email over the wireless network, 14
I can't file email messages, 88
key > File.
Add, move, rename, or delete an email folder :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3. Highlight a folder.
4.
Press the key.
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
key > View Folder.
Forward messages from a specific email folder to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4.
Press the key > Folder Redirection.
5. Select the check box beside an email folder.
6.
Press the key > Save.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email
application on your computer, appears on your BlackBerry device.
key > Options > Email Preferences.
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Related topics
Stop storing messages sent from your computer on your device, 82
Messages
Hide filed email from the message inbox:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Message Display and Actions.
3. Select the Hide Filed Messages check box.
4.
Press the key > Save.
View filed messages:
1. On the Home screen, click the Messages icon.
2.
Press the key > View Folder.
3. Click a folder.
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4.
Press the
Related topics
Some messages no longer appear on my device, 88
key > Save.
Stop storing messages sent from your computer on your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4.
Press the key > Folder Redirection.
5. Clear the check box beside the Sent Items folder.
6.
Press the key > Save.
key > Options > Email Preferences.
Stop storing messages sent from your device on your computer:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen, click the Messages icon.
2.
Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder check box.
5.
Press the key > Save.
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Messages
Google Mail
About Google Mail on your device:
Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail®
account) to your
computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and
apply your own custom labels, report spam, archive messages, and add stars to highlight what's important.
For more information about Google Mail, visit
View Google Mail messages with a specific label:
1. On the Home screen, click the Messages icon.
2.
Press the key > View Folder.
3. Click a label.
Create or delete a Google Mail label:
1. On the Home screen, click the Messages icon.
2.
Press the
• To create a new label, click New Label. Type a label name. Click Save.
•
To delete a label, highlight a label. Press the key > Delete.
Add or remove a star for a Google Mail message or conversation:
You can mark an important Google Mail™ message or conversation with a star.
BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your
www.googlemail.com.
key > Labels.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3.
Press the
• To add a star, click Add Star.
• To remove a star, click Remove Star.
key.
Archive a Google Mail message or conversation:
If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3.
Press the
Note: Depending on how you've set your BlackBerry® device to store messages, archived messages might be automatically
deleted from your device after a certain period of time.
key > Archive > Yes.
Move an archived Google Mail message or conversation to your message inbox:
1. On the Home screen, click the Messages icon.
2. Click View Folder > Archive.
3. Highlight a message or conversation.
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4.
Press the key > Move to Inbox.
Report spam messages sent to your Google Mail account:
When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® device. If you report a
message that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3.
Press the key > Report Spam.
4. If necessary, click Yes.
Tips: Email
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
Messages
In your message inbox
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
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Messages
View all your messages
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Move to the next unread item Press U
Move to the next related message Press J
Move to the previous related message Press K
Press the key.
File and attachment shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Search for text in a file or an attachment Press F
Move to the last cursor position after closing and reopening a
file or an attachment
In a spreadsheet
Move to a specific cell Press G
View the content of a cell Press the Space key
Switch worksheets Press V. Click a worksheet.
View or hide columns or rows Press H
Press G
In a presentation
Switch presentation views Press M
Move to the next slide when viewing a presentation in slide
view
Move to the previous slide when viewing a presentation in
slide view
Move to the last cursor position after closing and reopening a
presentation
slide view
that you were viewing in text view or in text and
Press N
Press P
Press G
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Messages
Personalization: Email
Change how you group email messages
1. On the Home screen, click the Messages icon.
2.
Press the key > Display Style > Group by Subject or Single Messages.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more
information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change
the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4.
Press the
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your
administrator.
key > Save.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2.
Press the
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
• To change how many messages can fit on the screen, change the Display Message Header On field.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
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key > Options.
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4.
Press the key > Save.
Your signature is added to your email after you send it.
Messages
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone
number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the
you haven't received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device. On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
BlackBerry® Internet Service. If
Related topics
Resend a message, 69
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you
should receive messages when you return to a wireless coverage area.
• Reset your device. Connect to the network and try again.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup
application, verify that you have received an activation message on your device from the
you haven't received an activation message (the message might take a short period of time to arrive), in the Setup
application, open the email setup screen to send a service book to your device.
• If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a
folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
BlackBerry® Internet Service. If
key >
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• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that
you want to receive email from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Change, prioritize, or delete an email filter, 72
Forward messages from a specific email folder to your device, 81
Messages
I'm not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software
BlackBerry Desktop Software.
to reconcile email messages in personal folders. For more information, see the Help in the
I can't file email messages
Try the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email folders don't appear on your BlackBerry® device, reconcile your email using the email settings tool of the
BlackBerry® Desktop Software
. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Synchronize email over the wireless network, 14
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and
text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your device.
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related topics
Receive only the first section of long email messages, 76
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HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
•
Try downloading external pictures. Press the key > Get Images.
•
Try viewing your message in plain text. Press the key > Get Plain Text.
Related topics
View email in plain text format, 75
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Synchronize email over the wireless network, 14
Messages
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
Email filters, 71
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the
email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 82
Hide messages from the Messages application, 80
Hide filed email from the message inbox, 82
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Messages
I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message
inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my device
The availability of certain features on your BlackBerry® device might be affected by items such as your device model and
wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or
administrator, or visit www.blackberry.com/go/devices.
Related topics
Feature availability, 10
Text messages
How to: Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.
Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your
recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text
messages: .jpg, .gif, .wbmp, .midi, .vcf (
If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the
first phone number that appears in the My Number field in the Phone application.
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vCard®), .ics (iCalendar), .avi, .mpg, or .mov.
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Composing and sending text messages
Send a text message:
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the Text Messages icon.
2.
Press the key > Compose Text Message.
3. In the To field, do one of the following:
• Type a contact name.
•
Press the key > Choose Contact. Click a contact.
• Type a phone number that can receive text messages (including the country code and area code). For languages with
non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
• If your BlackBerry® device is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the key on the keyboard.
Related topics
Personal distribution lists, 226
I can't send messages, 87
Resend a message:
You cannot change a text message before you resend it.
In a sent message, press the
•
To change the message, click Edit. Change the message. Press the key > Send.
•
To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.
Press the key > Send.
• To resend the message without changing it, click Resend.
key.
Messages
Related topics
I can't send messages, 87
Forward a text message:
You cannot forward text messages that contain content that is copyright protected.
In a message, press the key > Forward or Forward As.
Attach a file to a text message :
1.
When you are composing a text message, press the
2. Click one of the following menu items:
• Picture
• Video
• Location
• Audio
• Voice Note
• Contact
key > Attach.
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• Appointment
3. Click a media file.
Related topics
I can't attach a file to a text message, 100
Attach a contact card to a message:
Search title:
You can attach a contact card to an email, a PIN message, or a text message.
1.
When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3.
Press the key > Continue.
Related topics
I can't attach a file to a text message, 100
Set the importance level for text messages that you send:
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2.
Press the
• To set the importance level for text messages, in the SMS Text section, change the Priority field.
• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering
section, change the Importance field.
3.
Press the
key > Options.
key > Save.
Request delivery notification or read notification for a text message:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the MMS section, do one of the following:
• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.
• To receive notification when the recipient opens the message, select the Confirm Read check box.
4.
Press the
key > Options.
key > Save.
Stop a message from sending:
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3.
Press the
key > Delete.
Hide the character count in text messages:
1. On the Home screen, click the Messages icon.
2.
Press the
3. In the General Text Messaging Options section, clear the Show Character Count Notifications check box.
4.
Press the key > Save.
key > Options > Text Messaging.
Messages
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Messages
Set whether pressing the Enter key sends text messages:
You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally
sending a message if you plan to include several lines of text.
1. On the Home screen, click the Text Messages icon.
2.
Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
4.
Press the key > Save.
Viewing and replying to text messages
Search for text in a message, in a file, or on a webpage:
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1.
In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the
key > Find Next or Find Next on Page.
View filed messages:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Click a folder.
key > View Folder.
View saved messages:
1. On the Home screen, click the Messages icon.
2.
Press the
key > View Saved Messages.
Add an appointment to your calendar from a text message:
1. In a text message, highlight an iCalendar attachment.
2.
Press the
3.
Press the key > Add To Calendar.
key > View Appointment.
Show names in the history of text messages:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the General Text Messaging Options section, select the Show Names check box.
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the
history of your text messages, and not in messages that you send.
5.
Press the key > Save.
key > Options.
Change how your text messages look:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the General Text Messaging Options section, change the Conversation Style field.
4.
Press the key > Save.
key > Options.
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Messages
Organizing and storing text messages
Delete a message:
On the Home screen, click the Messages icon.
•
To delete a message, highlight the message. Press the key > Delete.
•
To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well.
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up
or down. Release the Shift key. Press the key > Delete Messages.
•
To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your
computer during email reconciliation.
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Change the Days To Keep Messages field.
4.
Press the key > Save.
Related topics
Some messages no longer appear on my device, 88
Store text messages on your SIM card:
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in
the Messages application.
key > Options > Message Display and Actions.
1. On the Home screen, click the Messages icon.
2.
Press the
3. Select the Leave Messages On SIM Card checkbox.
4.
Press the key > Save.
To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,
your text messages are deleted from your SIM card.
key > Options.
Delete the history from a text message:
Do one of the following:
•
To delete an individual message from the history, highlight the message. Press the key > Delete Message.
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the
key > Clear Conversation.
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press
the
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key > Delete.
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Messages
Save a media file from a text message:
1. In a text message, open an attachment.
2.
Press the key.
3. Click Save <media type>.
4. Click Save.
Save a contact card from a message:
Search title:
If you receive a contact card in a message, you can save it so that the contact information is added to your contact list.
1. In a message, highlight a contact card.
2.
Press the key > View Attachment.
3.
Press the key.
4. Click one of the following items:
• Add to Contacts
• Update Contact
Options for text messages
Stop receiving text messages when roaming:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4.
Press the key > Save.
Block text messages:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject
Advertisements check box.
4.
Press the key > Save.
Turn off Word Substitution for text messages:
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the SMS Text section, select the Disable Word Substitution check box.
4.
Press the key > Save.
Set how long your service center attempts to send text messages:
If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the
number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2.
Press the
3. In the SMS Text section, change the Retries field.
4.
Press the key > Save.
key > Options.
key > Options.
key > Options.
key > Options.
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Set a wireless network type for sending text messages:
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen, click the Text Messages icon.
2.
Press the key > Options.
3. In the SMS Text section, do one of the following:
• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or
Packet Switched.
• To use either network type to send text messages, which might be beneficial when roaming, change the Network To
Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
4.
Press the key > Save.
Open a new message automatically when you remove your device from your holster:
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4.
Press the
key > Save.
Hide the new or unopened message indicator:
1. On the Home screen, click the Messages icon.
2.
Press the
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3.
Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears before you delete a message:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Clear the Confirm Delete check box.
4.
Press the key > Save.
key > Options > Message Display and Actions.
Turn off the prompt that appears when you mark messages as opened:
1. On the Home screen, click the Messages icon.
2.
Press the
3. Clear the Confirm Mark Prior Opened check box.
4.
Press the key > Save.
key > Options > Message Display and Actions.
Messages
Cell broadcasting
About cell broadcasting:
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all
BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a
specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell
broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular
weather forecasts while another might send traffic reports.
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Messages
Turn on cell broadcasting:
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM
card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not
be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. Select theEnable Cell Broadcasting check box.
• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
•
If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type
the channel ID and a nickname. Click OK.
4. Select the check box beside a language.
5.
Press the
To turn off cell broadcasting, clear the Enable Cell Broadcasting check box. Before you turn off cell broadcasting, verify that
your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your
location.
Related topics
I can't turn on cell broadcasting, 100
key > Save.
Stop receiving messages from a cell broadcast channel:
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,
based on your location.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4.
Press the
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
key.
Rename a cell broadcast channel:
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcasting.
3. In the Channels section, highlight a cell broadcast channel.
4.
Press the
5. Type a name for the cell broadcast channel.
6. Click OK.
7.
Press the key > Save.
key > Set Nickname.
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Tips: Text messages
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R
Reply to all in an email or a PIN message Press L
Forward a message Press F
File an email message Press I
View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Move to the next message Press N
Move to the previous message Press P
In your message inbox
Messages
Open a message Press the key.
Compose a message from a message inbox Press C
Mark a message as read or unread Press the Alt key and U.
Add a flag to a message Press W
View all flagged messages Press the Alt key and F.
View received messages and received call logs Press the Alt key and I.
View draft and sent messages Press the Alt key and O.
View voice mail messages Press the Alt key and V.
View text messages Press the Alt key and S.
View call logs Press the Alt key and P.
View all your messages
Move around your message inbox
Move up a screen Press the Shift key and the Space key.
Move down a screen Press the Space key.
Move to the top of a message inbox Press T
Move to the bottom of a message inbox Press B
Press the key.
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