Blackberry Bold 9900, Bold 9930 User Guide

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BlackBerry Bold Series

BlackBerry Bold 9900/9930 Smartphones

User Guide

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1735726-0726093838-001

Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 20

Tips: Top 10........................................................................................................................................................................................................ 23

Personalize: Top 10............................................................................................................................................................................................ 31

Troubleshooting: Top 10.................................................................................................................................................................................... 34

Tips and shortcuts.............................................................................................................................................................................................. 39

Tips: Doing things quickly................................................................................................................................................................................... 39

Tips: Extending battery life................................................................................................................................................................................. 40

Tips: Finding apps............................................................................................................................................................................................... 41

Tips: Freeing and conserving storage space....................................................................................................................................................... 41

Tips: Updating your software............................................................................................................................................................................. 42

Tips: Keeping your information safe.................................................................................................................................................................. 43

Tips: Managing indicators.................................................................................................................................................................................. 43

Phone shortcuts................................................................................................................................................................................................. 44

Message shortcuts.............................................................................................................................................................................................. 45

File and attachment shortcuts........................................................................................................................................................................... 46

Typing shortcuts................................................................................................................................................................................................. 47

Media shortcuts................................................................................................................................................................................................. 48

Browser shortcuts.............................................................................................................................................................................................. 49

Calendar shortcuts............................................................................................................................................................................................. 50

Search shortcuts................................................................................................................................................................................................. 50

Map shortcuts.................................................................................................................................................................................................... 51

Troubleshooting: Shortcuts................................................................................................................................................................................ 51

Phone................................................................................................................................................................................................................. 52

How to: Phone.................................................................................................................................................................................................... 52

Troubleshooting: Phone..................................................................................................................................................................................... 68

Voice commands................................................................................................................................................................................................ 71

How to: Voice commands................................................................................................................................................................................... 71

Troubleshooting: Voice commands.................................................................................................................................................................... 73

Messages............................................................................................................................................................................................................ 74

How to: Messages.............................................................................................................................................................................................. 74

Email................................................................................................................................................................................................................... 79

Text messages.................................................................................................................................................................................................... 97

PIN messages...................................................................................................................................................................................................... 105

Attachments....................................................................................................................................................................................................... 108

Security options for messages............................................................................................................................................................................ 111

Files and attachments........................................................................................................................................................................................ 125

How to: Files....................................................................................................................................................................................................... 125

Troubleshooting: Files........................................................................................................................................................................................ 130

Media................................................................................................................................................................................................................. 132

How to: Media.................................................................................................................................................................................................... 132

Music.................................................................................................................................................................................................................. 137

Videos................................................................................................................................................................................................................. 140

Video camera..................................................................................................................................................................................................... 142

Camera............................................................................................................................................................................................................... 145

Pictures............................................................................................................................................................................................................... 150

Voice notes......................................................................................................................................................................................................... 153

Ring tones, sounds, and alerts............................................................................................................................................................................ 156

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 156

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 159

Browser.............................................................................................................................................................................................................. 160

How to: Browser................................................................................................................................................................................................. 160

Troubleshooting: Browser.................................................................................................................................................................................. 171

Calendar............................................................................................................................................................................................................. 173

How to: Calendar................................................................................................................................................................................................ 173

Troubleshooting: Calendar................................................................................................................................................................................. 181

Contacts.............................................................................................................................................................................................................. 183

How to: Contacts................................................................................................................................................................................................ 183

Troubleshooting: Contacts................................................................................................................................................................................. 190

Clock................................................................................................................................................................................................................... 191

How to: Clock..................................................................................................................................................................................................... 191

Troubleshooting: Clock....................................................................................................................................................................................... 194

Tasks and memos............................................................................................................................................................................................... 195

Create a task or memo....................................................................................................................................................................................... 195

Send a task or memo.......................................................................................................................................................................................... 195

Change or delete a task or memo...................................................................................................................................................................... 195

Change the status of a task................................................................................................................................................................................ 195

Hide completed tasks......................................................................................................................................................................................... 196

Show tasks in the calendar................................................................................................................................................................................. 196

Synchronizing tasks and memos......................................................................................................................................................................... 196

About categories................................................................................................................................................................................................ 198

Categorize a contact, task, or memo.................................................................................................................................................................. 198

Create a category for contacts, tasks, or memos............................................................................................................................................... 198

Turn off the prompt that appears before you delete items............................................................................................................................... 199

Typing................................................................................................................................................................................................................. 200

How to: Typing................................................................................................................................................................................................... 200

Troubleshooting: Typing..................................................................................................................................................................................... 205

Keyboard............................................................................................................................................................................................................ 207

How to: Keyboard............................................................................................................................................................................................... 207

Troubleshooting: Keyboard................................................................................................................................................................................ 208

Language............................................................................................................................................................................................................ 209

How to: Language............................................................................................................................................................................................... 209

Troubleshooting: Language................................................................................................................................................................................ 210

Screen display..................................................................................................................................................................................................... 211

How to: Screen display....................................................................................................................................................................................... 211

Troubleshooting: Screen display........................................................................................................................................................................ 214

GPS technology................................................................................................................................................................................................... 216

How to: GPS technology..................................................................................................................................................................................... 216

Troubleshooting: GPS technology...................................................................................................................................................................... 217

Compass............................................................................................................................................................................................................. 218

How to: Compass................................................................................................................................................................................................ 218

Troubleshooting: Compass................................................................................................................................................................................. 219

Maps................................................................................................................................................................................................................... 220

How to: Maps..................................................................................................................................................................................................... 220

Troubleshooting: Maps...................................................................................................................................................................................... 224

Applications........................................................................................................................................................................................................ 226

How to: Applications.......................................................................................................................................................................................... 226

Troubleshooting: Applications........................................................................................................................................................................... 228

BlackBerry Device Software............................................................................................................................................................................... 233

How to: BlackBerry Device Software.................................................................................................................................................................. 233

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 236

Manage Connections.......................................................................................................................................................................................... 237

Mobile network.................................................................................................................................................................................................. 237

Wi-Fi technology................................................................................................................................................................................................ 243

Bluetooth technology......................................................................................................................................................................................... 252

How to: Bluetooth technology........................................................................................................................................................................... 252

Troubleshooting: Bluetooth technology............................................................................................................................................................ 258

NFC technology.................................................................................................................................................................................................. 261

How to: NFC technology..................................................................................................................................................................................... 261

Troubleshooting: NFC technology...................................................................................................................................................................... 263

Smart accessories............................................................................................................................................................................................... 265

About the Smart Accessories application........................................................................................................................................................... 265

Set up a new dock.............................................................................................................................................................................................. 265

Change a dock profile......................................................................................................................................................................................... 265

Delete a saved dock profile................................................................................................................................................................................ 266

Power and battery.............................................................................................................................................................................................. 267

How to: Power and battery................................................................................................................................................................................ 267

Storage space and media cards.......................................................................................................................................................................... 269

How to: Storage space and media cards............................................................................................................................................................ 269

Tips: Storage space and media cards................................................................................................................................................................. 272

Troubleshooting: Storage space and media cards............................................................................................................................................. 273

Search................................................................................................................................................................................................................. 274

How to: Search................................................................................................................................................................................................... 274

Troubleshooting: Search.................................................................................................................................................................................... 277

SIM card.............................................................................................................................................................................................................. 278

How to: SIM card................................................................................................................................................................................................ 278

Security............................................................................................................................................................................................................... 281

How to: Security................................................................................................................................................................................................. 281

Troubleshooting: Security.................................................................................................................................................................................. 311

Service books and diagnostic reports................................................................................................................................................................. 313

Accept, delete, or restore a service book........................................................................................................................................................... 313

Run a diagnostic report...................................................................................................................................................................................... 313

View, submit, or delete a diagnostic report....................................................................................................................................................... 313

Set a default recipient for diagnostic reports..................................................................................................................................................... 314

I can't run or submit a diagnostic report............................................................................................................................................................ 314

Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 314

Synchronization.................................................................................................................................................................................................. 315

How to: Synchronization.................................................................................................................................................................................... 315

Troubleshooting: Synchronization..................................................................................................................................................................... 318

Accessibility options........................................................................................................................................................................................... 320

How to: Accessibility.......................................................................................................................................................................................... 320

Calculator........................................................................................................................................................................................................... 325

Use the calculator............................................................................................................................................................................................... 325

Convert a measurement..................................................................................................................................................................................... 325

Glossary.............................................................................................................................................................................................................. 326

Legal notice........................................................................................................................................................................................................ 331

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Your BlackBerry smartphone at a glance

Quick Help

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,

274.

Home screen customization

User Guide

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see

Compass, 218.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 261.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer

calls with a headset, 65.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth

technology, 254.

Video enhancements

Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 143.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see

Change your slide show options, 150.

Quick Help

About the BlackBerry ID

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

User Guide

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 226 Change your BlackBerry ID information, 226

Quick Help

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry® smartphone

Trackpad

Escape

Send

End/Power

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the home screen.

• Press and hold to turn on or turn off your BlackBerry smartphone.

Keys on the top of your smartphone

Lock Lock or unlock the screen and keyboard.

User Guide

Keys on the right side of your smartphone

Volume/Mute

Convenience key

Keyboard

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Quick Help

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

• Before you take a picture or record a video, press the top or bottom key to zoom in or out.

• Press the middle key to mute a call or mute the volume.

• If supported, open the camera.

• If supported, take a picture.

• You can also customize this key.

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.

Flashing LED color

Green You're in a wireless coverage area. You can turn on or turn off

Blue Your smartphone is connected to a Bluetooth® enabled

Red A new message has arrived and your selected profile is set to

Description

this notification.

device. You can turn on or turn off this notification.

notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.

User Guide

Flashing LED color Description

Amber The battery power level for your smartphone is low, or your

smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.

Related information

Turn off Bluetooth connection notification, 257 Turn on flashing LED notification for wireless coverage, 213

Quick Help

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Power and lock

Messages

Setup

Options

Password Lock

Messages

Enterprise Activation

Activate a work email account using the BlackBerry® Enterprise Server.

Power Off

Saved Messages

User Guide

Added email address Added work email address

Text Messages

Instant messaging

Quick Help

Applications

Media

Instant Messaging folder

BBM™

Some applications might appear in this folder including applications that you download.

Windows Live™ Messenger for BlackBerry® smartphones

AOL® Instant Messenger™ Service for BlackBerry® smartphones

Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones

Browser Manage Connections

Maps Help

Password Keeper Voice Dialing

Applications folder

Some applications might appear in this folder, including applications that you download.

Media folder

Videos

Pictures Music

Ring Tones Voice Notes

Camera Video Camera

User Guide

Voice Notes Recorder Podcasts

Personal organizer

Contacts Calendar

Tasks MemoPad

Clock Calculator

Files

Documents To Go® Files

Social networking and mobile purchasing

BlackBerry App World™ Social Feeds

Quick Help

Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

A software update for the BlackBerry® Device Software is available.

A software update for the BlackBerry Device Software is ready to be installed.

Sounds and alerts

Normal profile

Loud profile Custom profile

Medium profile Silent profile

A software update for the BlackBerry Device Software is being downloaded.

A software update for the BlackBerry Device Software is stopped.

Phone Calls Only profile

User Guide

Games

Quick Help

Vibrate Only profile All Alerts Off profile

Games folder

Some applications might appear in this folder, including applications that you download.

Word Mole

BrickBreaker

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BBM™ item

To clear this icon, open each chat that has this icon.

Roaming Unread message count

Update is available in the BlackBerry App World™ storefront

New BBM Groups item

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi® technology is turned on NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

User Guide

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message New BBM™ item

To clear this indicator, open each chat that has this indicator.

Read message BBM chat is open

Draft message New BBM Groups item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Text message Message has been delivered

Quick Help

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Low battery

Battery is charging

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock) Current input language

Alt mode

Multi-tap mode

User Guide

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder Recurring appointment

Meeting reminder Exception for recurring appointment

Notes

Quick Help

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Geotagging is turned on

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video Rename video

Delete video

Pause recording

User Guide

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the key > Set As Wallpaper.

Quick Help

Related information

My display changed, 214

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Show or hide a home screen panel

1. On the home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

User Guide

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 214

key > Hide Icon. If the icon appears in other panels, you

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Quick Help

Change themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 214

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the

key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1. On the Home screen, press the

key > Options.

User Guide

• To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the

key > Save.

Quick Help

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the

key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model Features such as GPS, the camera and video camera, and

network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

User Guide

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider.

Wireless network The wireless network that your smartphone is connected to

might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region Depending on your region, you might have the option to add

or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.

Quick Help

Related information

BlackBerry Device Software, 233 Check what wireless networks your smartphone connects to, 237 Find more information, 19

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on

the Home screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

User Guide

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

Quick Help

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 90

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry

App World icon. Press the

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

key > Help.

User Guide

Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the key > Save.

key > Options > Email Reconciliation.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the key > SIM Phone Book.

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Related information

Add a contact, 183

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

User Guide

2. Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

• Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98

key on the keyboard.

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the

• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

• To view a new location, in the Find an address field, type an address. Highlight the location.

• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

• To view a favorite location, in the Favorites section, highlight the location.

3. Press the key > View on Map.

key > Find a Location.

Quick Help

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

• To lock the keyboard and screen, press the Lock key on the top of your smartphone.

• To unlock the keyboard and screen, press the Lock key again.

• To lock your smartphone with a password, on the home screen or in a folder, click the icon.

User Guide

•

To unlock your smartphone, enter your password. Press the key on the keyboard.

Related information

Set a smartphone password, 281

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on airplane mode, click All Off.

• To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 238 Turn on or turn off data service or set roaming options, 239

Turn off word substitution

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling checkbox.

Press the

key > Save.

Quick Help

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Make all hidden apps visible on the home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

On the home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

User Guide

Search for an app. On the home screen, start typing the app name.

Verify that the app is installed. On the home screen or in a folder, click the Options icon. Click

Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.

Quick Help

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator .

Remove the unopened message indicator .

Identify an indicator.

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the

key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

User Guide

Quick Help

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 233

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Check for Updates. Connect your smartphone to your

computer.

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your smartphone.

Use pop-up menus. Pop-up menus provide common available actions, and appear

Highlight and click the areas at the top of the Home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.

User Guide

To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent panels.

Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper.

Related information

Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 227

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Quick Help

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off automatically.

You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness.

Turn off network connections you aren't using. On the Home screen, click the connections area at the top of

Close apps when you're finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

User Guide

Quick Help

Delete the original text from a reply message.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

Related information

Delete the original text from a reply message, 80 Change your ring tone, notifiers, or reminders, 31 Turn on or turn off a network connection, 238 Set options for backlighting, 211 Set your smartphone to turn on and turn off automatically, 267

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Tips: Freeing and conserving storage space

Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have. On the home screen or in a folder, click the Options icon. Click

Device > Storage.

Close any apps you're not using.

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and

Delete browsing history and clear the cache.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

Stop storing sent messages on your smartphone.

Receive only the first section of long email messages, and choose whether to download more.

Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to

In an app, press the key > Close or press the key

until the home screen appears.

highlight a file. Press the key > Delete.

On the home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

32 GB. Only microSD media cards are supported.

User Guide

Quick Help

Reduce the size of pictures you take.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 270 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179 Keep an application running in the background and switch to another application, 227 The application storage on my smartphone is low, 273

On the home screen, click the Camera icon. Press the

key > Options.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password.

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click

Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your

Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,

Related information

Set a smartphone password, 281

On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Security > Encryption.

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

click Device Switch > Save Data.

User Guide

Turn on encryption, 271

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Quick Help

Change your ring tone

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key

Add an extension to a phone number

Type a letter in a phone number field

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the home screen, press the key. Press the key > Phone

Ring Tones.

that you would like to assign speed dial to.

Press the key and X. Type the extension number.

Press the key and the letter key.

From the home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter

Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,

Type a symbol Press the Symbol key. Type the letter that appears below the

Type the alternate character on a key Press the Alt key and the character key.

Press the Space key twice. The next letter is capitalized.

appears.

press the Left Shift key or Right Shift key.

symbol.

User Guide

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Paste text Press the Left Shift key or Right Shift key and click the trackpad.

Quick Help

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file Press the Mute key again.

Play the next audio file Press and hold the Volume Up key on the right side of your

Play the previous audio file Press and hold the Volume Down key on the right side of your

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

Pictures

Zoom in

Press the Mute key on the right side of your BlackBerry® smartphone.

smartphone.

on.

Press I

User Guide

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Personalize: Top 10

Quick Help

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

Add or delete a custom profile, 157 Add or delete a contact alert, 33 I can't change the number of times that my smartphone rings, 69

User Guide

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

Related information

My display changed, 214

key > Set As Wallpaper.

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

• To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

• To rename a folder, highlight a folder. Press the

• To delete a folder, highlight a folder. Press the key > Delete.

key > Edit Folder. Type a name for the folder. Click Save.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

key > Options.

key > Save.

Quick Help

Your signature is added to your email after you send it.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

• To change the display language, change the Display Language field.

• To change the typing language, change the Typing Language field.

• To change the language for voice commands, change the Voice Dialing Language field.

Press the key > Save.

Change the display font

1. On the Home screen or in a folder, click the Options icon.

User Guide

2. Click Display > Screen Display.

3. Change the font fields.

Press the key > Save.

Related information

Use grayscale or reverse contrast for the screen display, 213 Screen display, 211

Quick Help

Assign an application to a convenience key

Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Convenience Key.

3. Change the Convenience Key Opens field.

Press the key > Save.

Set up speed dial for a contact

From the Home screen, press the

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

key.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1. On the home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

User Guide

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the

4. Press the key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

7. Press the

Press the

Related information

My contact pictures keep changing, 190

key > Edit.

key > Crop & Save.

key > Save.

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

Quick Help

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

key. Press the key. Click Options. Click BlackBerry

User Guide

Related information

Fixed dialing and smart dialing, 59 Call waiting, call forwarding, and call blocking, 57 Switch the active phone number, 64

Quick Help

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

key >

Related information

Change, prioritize, or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88

I can't send messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

• Generate an encryption key.

• Verify that data service is turned on.

key >

User Guide

• Resend the message.

Related information

Generate an encryption key, 286 Wireless coverage indicators, 241 Change or delete a contact, 184 Turn on or turn off a network connection, 238 Turn on or turn off data service or set roaming options, 239 Options for email filters, 81 Resend a message, 75 Resend a message, 75

Quick Help

I forget my smartphone password

If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 211

User Guide

Quick Help

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the

the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 255

> Devices Properties. Clear

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

User Guide

Related information

Change the amount of time before the media player screen closes, 134

Quick Help

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Tips and shortcuts

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your smartphone.

Use pop-up menus. Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent panels.

Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper.

Related information

Change what happens when you type on the Home screen, 17 Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 227

Highlight and click the areas at the top of the Home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

User Guide

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Tips and shortcuts

Set your BlackBerry® smartphone to turn on and turn off automatically.

Set backlighting to remain on for a shorter period of time, and lower its brightness.

Turn off network connections you aren't using. On the Home screen, click the connections area at the top of

Close apps when you're finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

Delete the original text from a reply message.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Related information

Delete the original text from a reply message, 80 Change your ring tone, notifiers, or reminders, 31 Turn on or turn off a network connection, 238 Set options for backlighting, 211

User Guide

Set your smartphone to turn on and turn off automatically, 267

Tips and shortcuts

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

Search for an app. On the home screen, start typing the app name.

Verify that the app is installed. On the home screen or in a folder, click the Options icon. Click

On the home screen, press the key > Show All Icons. To

Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.

Tips: Freeing and conserving storage space

Check how much free storage space you have.

Close any apps you're not using.

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and

Delete browsing history and clear the cache.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

On the home screen or in a folder, click the Options icon. Click Device > Storage.

In an app, press the key > Close or press the key

until the home screen appears.

highlight a file. Press the key > Delete.

On the home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the home screen, click the Messages icon or Calendar icon.

Press the key > Options.

User Guide

Tips and shortcuts

Stop storing sent messages on your smartphone.

Receive only the first section of long email messages, and choose whether to download more.

Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to

Reduce the size of pictures you take.

Related information

On the home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

32 GB. Only microSD media cards are supported.

On the home screen, click the Camera icon. Press the

key > Options.

Tips: Updating your software

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Check for Updates. Connect your smartphone to your

computer.

User Guide

Tips and shortcuts

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 233

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password. On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,

click Device Switch > Save Data.

Related information

Set a smartphone password, 281 Turn on encryption, 271

Tips: Managing indicators

User Guide

Tips and shortcuts

Remove the new item indicator .

Remove the unopened message indicator .

Identify an indicator.

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the

key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key

Add an extension to a phone number

Type a letter in a phone number field

Insert a plus sign (+) when typing a phone number Press O.

From the home screen, press the key. Press the key > Phone

Ring Tones.

that you would like to assign speed dial to.

Press the key and X. Type the extension number.

Press the key and the letter key.

User Guide

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Tips and shortcuts

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message Press R

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message

Compose a message from a message inbox Press C

Mark a message as read or unread Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View draft and sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages

Move around your message inbox

Press the key.

User Guide

Move up a screen Press the Shift key and the Space key.

Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unread item Press U

Move to the next related message Press J

Move to the previous related message Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

Tips and shortcuts

In a spreadsheet

Move to a specific cell

View the content of a cell Press the Space key

Switch worksheets Press V. Click a worksheet.

View or hide columns or rows Press H

In a presentation

Switch presentation views

Move to the next slide when viewing a presentation in slide view

Move to the previous slide when viewing a presentation in slide view

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press G

Press M

Press N

Press P

Press G

User Guide

Tips and shortcuts

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,

press the Left Shift key or Right Shift key.

Type a symbol Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key Press the Alt key and the character key.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Paste text Press the Left Shift key or Right Shift key and click the trackpad.

User Guide

Tips and shortcuts

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry®

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next audio file Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

Press the Volume Up key.

smartphone.

User Guide

Tips and shortcuts

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field Press the Space key.

Insert a slash mark (/) in the web address field Press the Shift key and the Space key.

Stop loading a web page Press the Escape key.

Close the browser Press and hold the Escape key.

On a web page

Quickly switch between tabs Press W

Zoom in to a web page Press I

Zoom out from a web page Press O

Go to the start page Press G

Return to the home page Press H

Open the bookmark list Press K

Add a bookmark Press A

View a list of web pages that you have visited recently

Refresh a web page Press R

Find text on a web page Press F. To find the next instance of the text, press V.

Open the browser options Press S

Press Y

Move around a web page

Move up a screen

Move down a screen Press the Space key.

Move to the top of a web page Press T

Move to the bottom of a web page Press B

Related information

Turn on browser shortcuts, 162

Press the Shift key and the Space key.

User Guide

Tips and shortcuts

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment Press C

Change to Agenda view Press A

Change to Day view Press D

Change to Week view Press W

Change to Month view Press M

Move to the next week, month, or day in Agenda view Press the Space key.

Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.

Move to the current date Press T

Move to a specific date Press G

Search shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Search for an item on your BlackBerry® smartphone

Search for text in a message Press S

Search for text in a file or an attachment Press F

Search for text on a webpage Press F

Search for text in a presentation Press F

Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Start typing on the home screen.

User Guide

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map Press I

Zoom out from a map Press O

Move to the next direction on a route Press N

Move to the previous direction on a route Press P

Troubleshooting: Shortcuts

I can't use a shortcut

Tips and shortcuts

Try the following actions:

• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change the language, 209 Turn on or turn off audio and video shortcuts, 133

User Guide

Phone

How to: Phone

Phone at a glance

Phone

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call

Placed call Voice mail message

Received call

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the home screen, press the of the screen.

key.Your phone number appears at the top

User Guide

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 63 My phone number appears as Unknown in the Phone application, 69

Make a call

1. Do one of the following:

•

If your BlackBerry® smartphone is unlocked, press the

• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 183 Available voice commands, 71 Turn on or turn off dialing from the lock screen, 64 Sort phone numbers or contacts on the phone screen, 64 I can't make or receive calls, 34

key.

Phone

Answer or end a call

Press the

To end a call, press the

Related information

Change your ring tone, notifiers, or reminders, 31 I can't make or receive calls, 34

key.

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

User Guide

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

Related information

Add or delete a custom profile, 157 Add or delete a contact alert, 33 I can't change the number of times that my smartphone rings, 69

key > Save.

Mute a call

During a call, press the Mute key on the right side of your smartphone.

Phone

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Turn on the speakerphone

During a call, press the

Don't hold your BlackBerry® smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. To turn off the speakerphone, press the

key > Activate Speakerphone.

key > Activate Handset.

Dial an extension

1. Press the X key.

2. Type the extension number.

User Guide

Phone

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® smartphone.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone is

locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

User Guide

Related information

About GPS technology, 0

Phone

Make an emergency call

Do one of the following:

• If your keyboard or BlackBerry® smartphone is unlocked, from the home screen, press the emergency number. Press the key.

• If your smartphone is locked with a password, press the key > Emergency. Press the key.

• If your keyboard is locked, press the Lock key on the top of your smartphone. Press the key. Type the emergency number. Press the

key.

key. Type the

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.

• To decrease the volume, press the Volume Down key on the right side of your smartphone.

• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.

Related information

Mute a call, 54 Amplify the volume using the audio boost feature, 132 Improve sound quality for media files, 133

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

key.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the

2. Select a Boost Bass or Boost Treble option.

key > Enhance Call Audio.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth® enabled headset.

From the Home screen, press the key.

User Guide

2. Press the key > Options > In-call Settings.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

Phone

Speed dial

Set up speed dial for a contact

From the Home screen, press the

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial

key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

key.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

From the home screen, press the key.

2. Press the

3. Select or clear the Enabled checkbox.

Press the

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones.

key > Options > Call Waiting.

key > Save.

User Guide

For more information, contact your wireless service provider.

Forward or stop forwarding calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

Phone

From the home screen, press the

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls

field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

Press the

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

key > Save.

key.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

From the home screen, press the

2. Press the key > Options > Call Forwarding.

3. Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

4. Press the

key > Close.

key.

key on the keyboard.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block or stop blocking calls

To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

User Guide

From the home screen, press the key.

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

4. Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

Change the call blocking password

From the Home screen, press the key.

Press the key > Options > Call Barring.

3. Press the key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Phone

Turn on fixed dialing

To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the Home screen, press the

Press the key > Options > FDN Phone List.

3. Press the key > Enable FDN Mode.

4. Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialing, press the key > Disable FDN Mode.

Related information

I can't make or receive calls, 34

key.

User Guide

Phone

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the Home screen, press the key.

2. Press the key > Options > FDN Phone List.

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

• To change a contact, press the key > Edit. Change the contact information.

• To delete a contact, highlight a contact. Press the key > Delete.

Press the

key > Save.

About smart dialing

With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature.

In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization.

Related information

I can't make or receive calls, 34

Set options for dialing extensions

From the Home screen, press the

Press the key > Options > Smart Dialing.

3. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the

key > Save.

key.

Set the default country code and area code

From the Home screen, press the key.

Press the key > Options > Smart Dialing.

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

User Guide

Press the key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.

Phone

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 179

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.

1. During a call, press the

2. Type a phone number or highlight a contact.

Press the

During the new call, press the

5. To join another contact to the call, repeat steps 1 to 4.

key.

key > Add Participant.

key to join your first contact to the conference call.

Related information

Place a call on hold, 54

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone.

1. During a conference call, press the key > Split Call.

2. Click a contact.

User Guide

To return to the conference call, press the key > Join Conference.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

Phone

1. During a conference call, press the

2. Click a contact.

key > Drop Call.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

During a conference call, press the key > Transfer or Flash.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days.

Send a call log

From the Home screen, press the

2. Highlight a call log.

Press the key > View > History.

4. Highlight a call log.

5. Press the key > Forward.

Delete call logs

From the Home screen, press the

key.

User Guide

2. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.

Press the

key > Delete.

Add, change, or delete call log notes

From the Home screen, press the

2. Highlight a call log.

Press the key > View > History.

4. Click a call log.

Press the key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

• To delete notes, click Edit Notes. Press the key > Clear Field.

Press the key > Save.

key.

View or hide call logs in the Messages application

You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.

From the Home screen, press the key.

Press the

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

key > Options > Call Logs and Lists.

Phone

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:

• Your smartphone uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your smartphone to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

User Guide

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

Phone

Switch the active phone number

From the Home screen, press the

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Related information

My phone number appears as Unknown in the Phone application, 69 I can't make or receive calls, 34

key.

Phone options

Turn on or turn off dialing from the lock screen

From the Home screen, press the

2. Click Security > Password.

3. Select or clear the Allow Outgoing Calls While Locked checkbox.

Press the

key > Save.

Sort phone numbers or contacts on the phone screen

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Related information

Turn on or turn off dialing from the lock screen, 64

key.

User Guide

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

Press the

key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete checkbox.

Press the

key > Save.

Phone

Change how you answer or end calls with the holster

From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the Auto Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.

Press the

key > Save.

Change how you answer calls with a headset

If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the Home screen, press the

2. Press the key > Options > In-call Settings.

key.

User Guide

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the

key > Save.

Phone

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

From the Home screen, press the

2. Press the key > Status > Last Call or Total Calls > Clear Timer.

Press the key > Save.

key.

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the Home screen, press the key.

2. Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the

key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

Related information

About hearing aid mode, 66

About TTY support

When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone, visit www.shopblackberry.com.

Turn on or turn off TTY support

From the Home screen, press the

2. Press the key > Options > TTY.

3. Change the TTY field.

key.

User Guide

Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

Related information

About TTY support, 66 Phone options, 64

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

From the Home screen, press the

2. Press the key > Call Voice Mail.

key.

Phone

Related information

I can't check my voice mail, 69

Change the voice mail access number and password

If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password.

From the home screen, press the

2. Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

Related information

I can't check my voice mail, 69

key.

User Guide

Phone

Change how many times your smartphone rings before the call goes to voice mail

To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

Related information

I can't change the number of times that my smartphone rings, 69

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 18

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

User Guide

• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

Related information

Fixed dialing and smart dialing, 59 Call waiting, call forwarding, and call blocking, 57 Switch the active phone number, 64

Phone

I can't check my voice mail

Try the following actions:

• If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

Related information

Switch the active phone number, 64

I can't block calls

• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.

• If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.

I can't change the number of times that my smartphone rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

My phone number appears as Unknown in the Phone application

If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

1. On the Home screen or in a folder, click the Options icon.

User Guide

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related information

Change the language for voice commands, 72 Bluetooth technology, 252

Phone

My headset makes calls instead of my smartphone

If your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.

Try the following actions:

• Disconnect the Bluetooth-enabled headset from your smartphone.

•

During a call, press the

key, click Activate Handset.

User Guide

Voice commands

How to: Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Related information

I can't make calls using a voice command, 70

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.

Press the key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

Available voice commands

Voice command

"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®

Description

enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.

User Guide

Voice command Description

"Call <contact name> <phone number type>"

"Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must set

"Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone,

"Check signal strength" Say this voice command to check your wireless coverage level.

"Check network" Say this voice command to check the wireless network that your smartphone is

"Check battery" Say this voice command to check the battery power level.

"Repeat" Say this voice command to have the last voice prompt repeated to you.

"Cancel" Say this voice command to close the voice dialing application.

Related information

Set options for dialing extensions, 60

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

options for dialing extensions. You can dial extensions only within your company.

say this voice command to check your active phone number.

connected to.

Voice commands

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language and Method.

3. Change the Voice Dialing Language field.

Press the

Related information

My smartphone doesn't recognize names or numbers in voice commands, 73

key > Save.

Turn off choice lists for voice commands

If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.

1. On the home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the key > Save.

User Guide

Voice commands

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related information

Change the language for voice commands, 72 Bluetooth technology, 252

My smartphone doesn't recognize names or numbers in voice commands

Try the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

User Guide

Messages

How to: Messages

Messages at a glance

Messages

Send an email

1. On the Home screen, click the Messages icon.

2. Press the

3. In the To field, type an email address or a contact name.

4. Type a message.

5. Press the key > Send.

Related information

Search for a contact, 184 Personal distribution lists, 188 I can't send messages, 35 Attach a file to an email, 79

key > Compose Email.

User Guide

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

3. In the To field, do one of the following:

• Type a contact name.

• Press the

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98

key > Compose Text Message.

key > Choose Contact. Click a contact.

key on the keyboard.

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

•

To change the message, click Edit. Change the message. Press the key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send.

• To resend the message without changing it, click Resend.

key.

key > Change Address. Click a new contact.

Messages

Related information

I can't send messages, 35

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. Press the

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the key.

• To ignore all instances of the suggested spelling, press the

• To add the word to the custom dictionary, press the key > Add To Dictionary.

• To stop checking spelling, press the

key > Check Spelling.

key > Ignore All.

key > Cancel Spell Check.

User Guide

Messages

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Delete a message

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the key > Delete.

• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the

• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

key > Delete Messages.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

1. When you are composing a message, press the

2. Find and highlight a contact.

3. Press the key > Continue.

key > Attach > Contact.

Related information

I can't attach a file to a text message, 104

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Search for text in a message, in a file, or on a webpage

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a webpage, press the

2. Type the text.

Press the key on the keyboard.

To search for the next instance of the text, press the key > Find Next or Find Next on Page.

key > Find or Find on Page.

User Guide

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related information

I can't send messages, 35

View an address instead of a display name

In a message, press the key > Show Address.

Messages

To view the display name again, press the

key > Show Name.

Save a message

Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time.

On the Home screen, click the Messages icon.

•

To save an email or PIN message, highlight an email or PIN message. Press the key > Save.

• To save a text message, open a conversation and highlight a text message. Press the key > Save Message.

Related information

View saved messages, 77

View saved messages

1. On the Home screen, click the Messages icon.

2. Press the key > View Saved Messages.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.

Press the key > Save.

View filed messages

1. On the Home screen, click the Messages icon.

Press the

key > View Folder.

User Guide

3. Click a folder.

Messages

Set how long your smartphone stores messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

Press the

Related information

Some messages no longer appear on my smartphone, 95

key > Save.

Open a new message automatically when you remove your smartphone from your holster

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

Press the key > Save.

Hide the new or unread message indicator

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator checkbox.

• To hide the unread message indicator, change the Display Message Count field to None.

Press the key > Save.

Turn off the prompt that appears when you mark messages as read

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Read checkbox.

Press the

key > Save.

User Guide

Email

How to: Email

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

2. Press the

3. In the To field, type an email address or a contact name.

4. Type a message.

5. Press the key > Send.

Related information

Search for a contact, 184 Personal distribution lists, 188 I can't send messages, 35 Attach a file to an email, 79

key > Compose Email.

Messages

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

When you are composing an email, press the key > Attach > File.

• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.

• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

Press the key > Save.

User Guide

Messages

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.

When you are composing an email, press the key > Remove Disclaimer.

To add the disclaimer again, press the

key > Add Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

Set the importance level for an email or a PIN message that you send

If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.

1. When you are composing an email or a PIN message, press the key > Options.

2. Change the Importance field.

Press the key > Save.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in the email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

User Guide

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

Press the key > New.

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

Messages

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

Options for email filters

Option Description

From Specify one or more contacts or email addresses that the email

filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent to Specify one or more contacts or email addresses that the email

filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject Specify the text that the email filter should search for in the

Subject field of your email.

User Guide

Option Description

Message Specify the text that the email filter should search for in the

body of your email.

Sent directly to me Set whether the email filter applies to email that includes your

email address in the To field.

Cc to me Set whether the email filter applies to email that includes your

email address in the Cc field.

Bcc to me Set whether the email filter applies to email that includes your

email address in the Bcc field.

Importance Set the importance level of email that the email filter applies

to.

Sensitivity Set the sensitivity level of email that the email filter applies to.

Action Set whether email that the email filter applies to is forwarded

to your BlackBerry® smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.

Messages

Turn on an email filter

1. On the Home screen, click the Messages icon.

Press the

3. Select the check box beside an email filter.

Press the key > Save.

key > Options > Email Filters.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

3. Highlight an email filter.

Press the key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

User Guide

Messages

Synchronizing email

About synchronization and reconciliation

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone.

In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled.

If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the

key > Options > Email Reconciliation.

key > Save.

Delete email on your smartphone and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

Press the

It takes a short period of time for email to be deleted over the wireless network.

Related information

Delete a message, 76

key > Save.

User Guide

Messages

Empty the deleted items folder on your computer from your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Press the

key > Purge Deleted Items.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs.

Related information

Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

Press the

key > Options > Email Reconciliation.

key > Save.

Stop forwarding email to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld checkbox.

User Guide

Press the key > Save.

To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.

Messages

Viewing and replying to email

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For more information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/

smartphones and click the link under Email Setup.

Depending on your theme, a separate icon might appear for text messages.

Preview more of grouped email messages

To display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages by subject.

1. On the Home screen, click the Messages icon.

2. Click Options > Message Display and Actions.

3. Change the Preview Length field.

Press the key > Save.

View email in plain text format

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

Press the

key > Save.

Organizing your email inbox

About flags

Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® smartphone reminds you to return to the email.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your smartphone.

User Guide

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.

Messages

Add, change, or remove a flag

If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.

When you are composing or viewing an email, press the key.

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.

•

To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.

• To remove a flag, click Clear Flag.

Change how you group email messages

1. On the Home screen, click the Messages icon.

2. Press the

key > Display Style > Group by Subject or Single Messages.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.

1. On the Home screen, click the Messages icon.

2. Press the

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

Press the key > Save.

key > Options > Inbox Management.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

User Guide

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

Messages

Mark a message as read or unread

On the Home screen, click the Messages icon.

• To mark a message as read or unread, highlight the message. Press the

• To mark all messages that are prior to a specific date as read, highlight a date field. Press the Read.

key > Mark Read or Mark Unread.

key > Mark Prior

Storing and filing email

About synchronization of email folders

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® smartphone.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.

Related information

Synchronize email over the wireless network, 21

File an email

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the key > File.

4. Highlight a folder.

5. Press the key > File.

Related information

Synchronize email over the wireless network, 21

User Guide

Messages

Add, move, rename, or delete an email folder

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Highlight a folder.

Press the

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

key.

Forward messages from a specific email folder to your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Select the checkbox beside an email folder.

Press the key > Save.

key > Options > Email Preferences.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone.

Related information

Stop storing messages sent from your computer on your smartphone, 88

Hide filed email from the message inbox

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Filed Messages check box.

Press the key > Save.

Stop storing messages sent from your computer on your smartphone

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

User Guide

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Clear the checkbox beside the Sent Items folder.

Press the key > Save.

Messages

Stop storing messages sent from your smartphone on your computer

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder checkbox.

Press the key > Save.

Email options

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

2. Press the

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

Your signature is added to your email after you send it.

key > Options.

key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Auto More check box.

Press the key > Save.

To download more of an email, press the key > More or More All.

key > Options > Message Display and Actions.

User Guide

Messages

View or hide call logs in the Messages application

You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

Press the

key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.

1. On the Home screen, click the Messages icon.

2. Press the

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

key > Options > Email Account Management.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.

1. On the Home screen, click the Messages icon.

Press the

key > Options > Email Preferences.

User Guide

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change

the Send Read Receipts field.

Press the key > Save.

Messages

Stop loading pictures in HTML email messages

By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically checkbox.

Press the key > Save.

To view pictures in an HTML email message, press the key > Get Images.

key > Options > Email Preferences.

Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphone prompts you before downloading external pictures.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download checkbox.

Press the key > Save.

key > Options > Email Preferences.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Show Recent Contacts When Composing Email checkbox.

Press the key > Save.

key > Options > Message Display and Actions.

User Guide

Messages

Google Mail

About Google Mail on your smartphone

Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.

For more information about Google Mail, visit www.googlemail.com.

Add or remove a Google Mail star

You can mark an important Google Mail™ message or conversation with a star.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

• To add a star, click Add Star.

• To remove a star, click Remove Star.

key.

Apply or remove a Google Mail label

You can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

• To apply a label, select the checkbox beside the label.

• To remove a label, clear the checkbox beside the label.

Press the

key > Labels.

key > Save.

View Google Mail messages with a specific label

1. On the Home screen, click the Messages icon.

Press the

3. Click a label.

key > View Folder.

Create or delete a Google Mail label

1. On the Home screen, click the Messages icon.

2. Press the key > Labels.

• To create a new label, click New Label. Type a label name. Click Save.

• To delete a label, highlight a label. Press the key > Delete.

User Guide

Messages

Archive a Google Mail message or conversation

If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.

1. On the Home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time.

key > Archive > Yes.

Move archived Google Mail messages to your message inbox

1. On the home screen, click the Messages icon.

2. Press the key > View Folder > Archive.

3. Highlight a Google Mail message or conversation.

4. Press the key > Move to Inbox.

Report spam sent to your Google Mail account

When you report a Google Mail™ message as spam, it's deleted from your BlackBerry® smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.

1. On the home screen, click the Messages icon.

2. Highlight a Google Mail message or conversation.

3. Press the

4. If necessary, click Yes.

key > Report Spam.

Troubleshooting: Email

I can't send messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

key >

User Guide

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related information

Messages

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

key >

Related information

Change, prioritize, or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

User Guide

Messages

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment, or Google Mail conversation is cut short or doesn't appear

Try the following actions:

• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.

•

If "More available" appears at the end of the message or attachment, press the key > More or More All.

•

If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.

• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89

HTML email messages don't appear correctly

Try the following actions:

• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.

•

Try downloading external pictures. Press the key > Get Images.

•

Try viewing your message in plain text. Press the key > Get Plain Text.

Related information

View email in plain text format, 85

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

• Wait for a few seconds. The email folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Related information

Synchronize email over the wireless network, 21

User Guide

Messages

Email filters aren't working correctly

Try the following actions:

• Verify that your email filters are turned on.

• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages.

Related information

Email filters, 80

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.

Related information

View filed messages, 77 Hide messages from the Messages application, 86 Hide filed email from the message inbox, 88

I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 18

User Guide

Messages

Text messages

How to: Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.

Message inbox icons

These icons indicate the type or status of each message in your inbox.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message

Read message BBM chat is open

Draft message New BBM Groups item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Text message Message has been delivered

New BBM™ item

To clear this indicator, open each chat that has this indicator.

User Guide

Message has been read

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

• Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with

non-Latin characters, press the Alt key to type numbers. Press the

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the key on the keyboard.

Related information

Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98

key on the keyboard.

Messages

Attach a media file, contact card, appointment, or location to a text message

1. When you are composing a text message, press the key > Attach.

2. Click one of the following menu items:

• Picture

• Video

• Location

• Audio

• Voice Note

• Contact

• Appointment

3. Click a file.

Related information

I can't attach a file to a text message, 104

Set the importance level for text messages that you send

Depending on your wireless service provider, the Priority field might not be available.

Blackberry Bold 9900, Bold 9930 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Help

Getting started: Your smartphone

How to: Top 10

Tips: Top 10

Personalize: Top 10

Troubleshooting: Top 10

Tips and shortcuts

Tips: Doing things quickly

Tips: Extending battery life

Tips: Finding apps

Tips: Freeing and conserving storage space

Tips: Updating your software

Tips: Keeping your information safe

Tips: Managing indicators

Phone shortcuts

Message shortcuts

File and attachment shortcuts

Typing shortcuts

Media shortcuts

Browser shortcuts

Calendar shortcuts

Search shortcuts

Map shortcuts

Troubleshooting: Shortcuts

Phone

How to: Phone

Troubleshooting: Phone

Voice commands

How to: Voice commands

Troubleshooting: Voice commands

Messages

How to: Messages

Email

Text messages