Blackberry Bold 9900 - v7.0, Bold 9930 - v7.0 User Guide

BlackBerry Bold Series

BlackBerry Bold 9900/9930

Smartphones

User Guide

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1735726-0726093838-001

Contents
Quick Help..........................................................................................................................................................................................................	6
Getting started: Your smartphone.....................................................................................................................................................................	6
How to: Top 10...................................................................................................................................................................................................	20
Tips: Top 10........................................................................................................................................................................................................	23
Personalize: Top 10............................................................................................................................................................................................	31
Troubleshooting: Top 10....................................................................................................................................................................................	34
Tips and shortcuts..............................................................................................................................................................................................	39
Tips: Doing things quickly...................................................................................................................................................................................	39
Tips: Extending battery life.................................................................................................................................................................................	40
Tips: Finding apps...............................................................................................................................................................................................	41
Tips: Freeing and conserving storage space.......................................................................................................................................................	41
Tips: Updating your software.............................................................................................................................................................................	42
Tips: Keeping your information safe..................................................................................................................................................................	43
Tips: Managing indicators..................................................................................................................................................................................	43
Phone shortcuts.................................................................................................................................................................................................	44
Message shortcuts..............................................................................................................................................................................................	45
File and attachment shortcuts...........................................................................................................................................................................	46
Typing shortcuts.................................................................................................................................................................................................	47
Media shortcuts.................................................................................................................................................................................................	48
Browser shortcuts..............................................................................................................................................................................................	49
Calendar shortcuts.............................................................................................................................................................................................	50
Search shortcuts.................................................................................................................................................................................................	50
Map shortcuts....................................................................................................................................................................................................	51
Troubleshooting: Shortcuts................................................................................................................................................................................	51
Phone.................................................................................................................................................................................................................	52
How to: Phone....................................................................................................................................................................................................	52
Troubleshooting: Phone.....................................................................................................................................................................................	68
Voice commands................................................................................................................................................................................................	71
How to: Voice commands...................................................................................................................................................................................	71
Troubleshooting: Voice commands....................................................................................................................................................................	73
Messages............................................................................................................................................................................................................	74
How to: Messages..............................................................................................................................................................................................	74
Email...................................................................................................................................................................................................................	79
Text messages....................................................................................................................................................................................................	97
PIN messages......................................................................................................................................................................................................	105
Attachments.......................................................................................................................................................................................................	108

Security options for messages............................................................................................................................................................................	111
Files and attachments........................................................................................................................................................................................	125
How to: Files.......................................................................................................................................................................................................	125
Troubleshooting: Files........................................................................................................................................................................................	130
Media.................................................................................................................................................................................................................	132
How to: Media....................................................................................................................................................................................................	132
Music..................................................................................................................................................................................................................	137
Videos.................................................................................................................................................................................................................	140
Video camera.....................................................................................................................................................................................................	142
Camera...............................................................................................................................................................................................................	145
Pictures...............................................................................................................................................................................................................	150
Voice notes.........................................................................................................................................................................................................	153
Ring tones, sounds, and alerts............................................................................................................................................................................	156
How to: Ring tones, sounds, and alerts..............................................................................................................................................................	156
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................	159
Browser..............................................................................................................................................................................................................	160
How to: Browser.................................................................................................................................................................................................	160
Troubleshooting: Browser..................................................................................................................................................................................	171
Calendar.............................................................................................................................................................................................................	173
How to: Calendar................................................................................................................................................................................................	173
Troubleshooting: Calendar.................................................................................................................................................................................	181
Contacts..............................................................................................................................................................................................................	183
How to: Contacts................................................................................................................................................................................................	183
Troubleshooting: Contacts.................................................................................................................................................................................	190
Clock...................................................................................................................................................................................................................	191
How to: Clock.....................................................................................................................................................................................................	191
Troubleshooting: Clock.......................................................................................................................................................................................	194
Tasks and memos...............................................................................................................................................................................................	195
Create a task or memo.......................................................................................................................................................................................	195
Send a task or memo..........................................................................................................................................................................................	195
Change or delete a task or memo......................................................................................................................................................................	195
Change the status of a task................................................................................................................................................................................	195
Hide completed tasks.........................................................................................................................................................................................	196
Show tasks in the calendar.................................................................................................................................................................................	196

Synchronizing tasks and memos.........................................................................................................................................................................	196
About categories................................................................................................................................................................................................	198
Categorize a contact, task, or memo..................................................................................................................................................................	198
Create a category for contacts, tasks, or memos...............................................................................................................................................	198
Turn off the prompt that appears before you delete items...............................................................................................................................	199
Typing.................................................................................................................................................................................................................	200
How to: Typing...................................................................................................................................................................................................	200
Troubleshooting: Typing.....................................................................................................................................................................................	205
Keyboard............................................................................................................................................................................................................	207
How to: Keyboard...............................................................................................................................................................................................	207
Troubleshooting: Keyboard................................................................................................................................................................................	208
Language............................................................................................................................................................................................................	209
How to: Language...............................................................................................................................................................................................	209
Troubleshooting: Language................................................................................................................................................................................	210
Screen display.....................................................................................................................................................................................................	211
How to: Screen display.......................................................................................................................................................................................	211
Troubleshooting: Screen display........................................................................................................................................................................	214
GPS technology...................................................................................................................................................................................................	216
How to: GPS technology.....................................................................................................................................................................................	216
Troubleshooting: GPS technology......................................................................................................................................................................	217
Compass.............................................................................................................................................................................................................	218
How to: Compass................................................................................................................................................................................................	218
Troubleshooting: Compass.................................................................................................................................................................................	219
Maps...................................................................................................................................................................................................................	220
How to: Maps.....................................................................................................................................................................................................	220
Troubleshooting: Maps......................................................................................................................................................................................	224
Applications........................................................................................................................................................................................................	226
How to: Applications..........................................................................................................................................................................................	226
Troubleshooting: Applications...........................................................................................................................................................................	228
BlackBerry Device Software...............................................................................................................................................................................	233
How to: BlackBerry Device Software..................................................................................................................................................................	233
Troubleshooting: BlackBerry Device Software...................................................................................................................................................	236
Manage Connections..........................................................................................................................................................................................	237

Mobile network..................................................................................................................................................................................................	237
Wi-Fi technology................................................................................................................................................................................................	243
Bluetooth technology.........................................................................................................................................................................................	252
How to: Bluetooth technology...........................................................................................................................................................................	252
Troubleshooting: Bluetooth technology............................................................................................................................................................	258
NFC technology..................................................................................................................................................................................................	261
How to: NFC technology.....................................................................................................................................................................................	261
Troubleshooting: NFC technology......................................................................................................................................................................	263
Smart accessories...............................................................................................................................................................................................	265
About the Smart Accessories application...........................................................................................................................................................	265
Set up a new dock..............................................................................................................................................................................................	265
Change a dock profile.........................................................................................................................................................................................	265
Delete a saved dock profile................................................................................................................................................................................	266
Power and battery..............................................................................................................................................................................................	267
How to: Power and battery................................................................................................................................................................................	267
Storage space and media cards..........................................................................................................................................................................	269
How to: Storage space and media cards............................................................................................................................................................	269
Tips: Storage space and media cards.................................................................................................................................................................	272
Troubleshooting: Storage space and media cards.............................................................................................................................................	273
Search.................................................................................................................................................................................................................	274
How to: Search...................................................................................................................................................................................................	274
Troubleshooting: Search....................................................................................................................................................................................	277
SIM card..............................................................................................................................................................................................................	278
How to: SIM card................................................................................................................................................................................................	278
Security...............................................................................................................................................................................................................	281
How to: Security.................................................................................................................................................................................................	281
Troubleshooting: Security..................................................................................................................................................................................	311
Service books and diagnostic reports.................................................................................................................................................................	313
Accept, delete, or restore a service book...........................................................................................................................................................	313
Run a diagnostic report......................................................................................................................................................................................	313
View, submit, or delete a diagnostic report.......................................................................................................................................................	313
Set a default recipient for diagnostic reports.....................................................................................................................................................	314
I can't run or submit a diagnostic report............................................................................................................................................................	314
Find your smartphone model number and version of the BlackBerry Device Software....................................................................................	314

Synchronization..................................................................................................................................................................................................	315
How to: Synchronization....................................................................................................................................................................................	315
Troubleshooting: Synchronization.....................................................................................................................................................................	318
Accessibility options...........................................................................................................................................................................................	320
How to: Accessibility..........................................................................................................................................................................................	320
Calculator...........................................................................................................................................................................................................	325
Use the calculator...............................................................................................................................................................................................	325
Convert a measurement.....................................................................................................................................................................................	325
Glossary..............................................................................................................................................................................................................	326
Legal notice........................................................................................................................................................................................................	331

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Your BlackBerry smartphone at a glance

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 274.

Home screen customization

User Guide

Quick Help

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.

Compass application

Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates. For more information, see Compass, 218.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 261.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 65.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 254.

Video enhancements

Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 143.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 150.

About the BlackBerry ID

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

User Guide

Quick Help

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 226

Change your BlackBerry ID information, 226

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry® smartphone

Trackpad	•	Slide your finger to move around the screen.
	• Press (click) to select an item.
	• Press and hold to open a pop-up menu.

Menu	•	Open a menu.
	• Select a highlighted menu item.
	• Press and hold to switch applications quickly.

Escape	•	Return to the previous screen.
	•	Close the menu.

Send	•	Make a call.
	•	Answer a call.

End/Power	•	End a call.
	• Return to the home screen.
	• Press and hold to turn on or turn off your BlackBerry smartphone.


Keys on the top of your smartphone

Lock	Lock or unlock the screen and keyboard.

User Guide

Quick Help

Keys on the right side of your smartphone

Volume/Mute	• Press the top and bottom keys to change the volume.
	• Press and hold the top or bottom key to play the next or previous
	media file.
	• Before you take a picture or record a video, press the top or bottom
	key to zoom in or out.
	• Press the middle key to mute a call or mute the volume.

Convenience key	• If supported, open the camera.
	• If supported, take a picture.
	• You can also customize this key.

Keyboard

Shift	Capitalize letters.

Alt	Type the alternate character on a key.

Symbol	Open the symbol list.

Backspace/Delete	Delete the previous character or a selected item.

Enter	Select an item.

Speakerphone	Turn on or turn off the speakerphone during a call.

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.

Flashing LED color	Description

Green	You're in a wireless coverage area. You can turn on or turn off
	this notification.

Blue	Your smartphone is connected to a Bluetooth® enabled
	device. You can turn on or turn off this notification.

Red	A new message has arrived and your selected profile is set to
	notify you using the flashing LED. If you're using your
	smartphone with a smart card, your smartphone is accessing
	data on the smart card.

User Guide

Quick Help

	Flashing LED color	Description

	Amber	The battery power level for your smartphone is low, or your
		smartphone is turned off and is charging. You can't turn off
		the notification for the low battery power level. The
		notification for charging turns off when you turn on your
		smartphone.

Related information
Turn off Bluetooth connection notification, 257
Turn on flashing LED notification for wireless coverage, 213

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Enterprise Activation

Activate a work email account using the BlackBerry®

Enterprise Server.

Options

Power and lock

Password Lock

Power Off

Messages

Messages	Saved Messages

User Guide

Quick Help

Added email address

Added work email address

Text Messages

Instant messaging

Instant Messaging folder	BBM™
Some applications might appear in this folder
including applications that you download.

Windows Live™ Messenger for BlackBerry®	AOL® Instant Messenger™ Service for BlackBerry®
smartphones	smartphones

Google Talk™ for BlackBerry® smartphones	Yahoo!® Messenger for BlackBerry® smartphones

Applications

Browser	Manage Connections

Maps	Help

Password Keeper	Voice Dialing

Applications folder
Some applications might appear in this folder,
including applications that you download.

Media

Media folder	Videos

Pictures	Music

Ring Tones	Voice Notes

Camera	Video Camera

User Guide

Quick Help

Voice Notes Recorder	Podcasts

Personal organizer

Contacts	Calendar

Tasks	MemoPad

Clock	Calculator

Files

Documents To Go®	Files

Social networking and mobile purchasing

BlackBerry App World™	Social Feeds

Facebook® for BlackBerry® smartphones	Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

A software update for the BlackBerry® Device	A software update for the BlackBerry Device
Software is available.	Software is being downloaded.

A software update for the BlackBerry Device	A software update for the BlackBerry Device
Software is ready to be installed.	Software is stopped.

Sounds and alerts

Normal profile	Phone Calls Only profile

Loud profile	Custom profile

Medium profile	Silent profile

User Guide

Quick Help

Vibrate Only profile

All Alerts Off profile

Games

Games folder

BrickBreaker

Some applications might appear in this folder, including applications that you download.

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Update is available in the BlackBerry App World™ storefront

Sending data	New item in the Social Feeds application

Receiving data	System is busy

New BBM™ item	New BBM Groups item
To clear this icon, open each chat that has this
icon.

Roaming	Unread message count

Alarm is set	Missed call count

Calendar reminder count	Bluetooth® technology is turned on

Wi-Fi® technology is turned on	NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

User Guide

Quick Help

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message	New BBM™ item
	To clear this indicator, open each chat that has this
	indicator.

Read message	BBM chat is open

Draft message	New BBM Groups item

Filed message	New RSS item

Message with an attachment	Message is being sent

Message is high priority	Message has not been sent

Text message with an attachment	Message has been sent

Text message	Message has been delivered

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery	Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)	Multi-tap mode

NUM lock (number lock)	Current input language

Alt mode

User Guide

Quick Help

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call	Received call

Placed call	Voice mail message

Calendar icons

These icons appear at the bottom of the screen when you highlight a calendar entry.

Event reminder	Recurring appointment

Meeting reminder	Exception for recurring appointment

Notes

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures	Geotagging is turned on

Geotagging is turned off	Take another picture

Flash is turned on	Flash is turned off

Automatic flash mode	Scene mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording	Pause recording

Send video	Rename video

Delete video

User Guide

Quick Help

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 214

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1.Browse to a website, or highlight the item that you want to create a shortcut for.

2.Press the key > Add to Home Screen.

•To change the name of the shortcut, type a new name.

•To change the location where the shortcut appears, change the Location field.

•To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3.Click Add.

Show or hide a home screen panel

1.On the home screen, press the key > Manage Panels.

2.Select or clear the checkbox for each panel.

3.Press the key > Save.

User Guide

Quick Help

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, on the navigation bar, click All.

•To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

•To show all hidden application icons, press the key > Show All Icons.

•To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 214

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the key.

•To move the application icon to a different location on the Home screen, click Move. Click the new location.

•To move the application icon into an application folder, click Move To Folder. Click an application folder.

•To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 214

Set the number of icons that appear on the Home screen

1.On the Home screen or in a folder, click the Options icon.

2.Click Accessibility.

3.Change the Home Screen Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1. On the Home screen, press the key > Options.

User Guide

Quick Help

•To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your smartphone is locked

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your smartphone is locked.

4.Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model	Features such as GPS, the camera and video camera, and
	network connection options are dependent on your
	smartphone model. To find feature specifications for your
	smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan	You must purchase or change your wireless service plan
	through your wireless service provider.
	A wireless service plan with phone or voice is required for you
	to use the Phone application and to send and receive text
	messages.
	A wireless service plan with data is required for you to use the
	browser service and instant messaging applications, and to
	send and receive email messages and PIN messages.
	A wireless service plan might affect which apps you can
	download and how you can download them.
	For more information about your plan, contact your wireless
	service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server	Once you have a data plan, you must set up your email address
	or third-party instant messaging account in order to send and
	receive email messages, use third-party instant messaging
	applications, and use some browser options.

User Guide

Quick Help

	If you are an individual user, when you set up your email
	address or instant messaging account, you are associating it
	with the BlackBerry® Internet Service.
	If you are a corporate user, your administrator sets up your
	email account by associating it with a BlackBerry® Enterprise
	Server. Your administrator might set options that determine
	the features and settings that are available on your
	smartphone and if you can add or update an app. To view the
	IT policies that have been set by your administrator, on the
	Home screen or in a folder, click the Options icon. Click
	Security > Security Status Information > View IT Policy.

Wireless service provider	Features such as text messaging, location-based services, and
	some phone features are dependent on your wireless service
	provider's offerings. You might have the option to download
	apps from a webpage or an application. For more information,
	contact your wireless service provider.

Wireless network	The wireless network that your smartphone is connected to
	might affect the availability of some features. Depending on
	your wireless service provider and available roaming options,
	different wireless networks are available. Some wireless
	networks don't support features such as call blocking, call
	forwarding, or cell broadcasting. For more information,
	contact your wireless service provider.

Region	Depending on your region, you might have the option to add
	or update apps using the BlackBerry App World™ storefront.
	You might also be able to download apps from a web page or
	an application. The availability of certain apps varies by region.

Related information

BlackBerry Device Software, 233

Check what wireless networks your smartphone connects to, 237

Find more information, 19

Find more information

•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on the Home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

•Your wireless service provider website: Find information about your wireless network or wireless service plan.

User Guide

Quick Help

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 90

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

User Guide

Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1.Connect your smartphone to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3.If necessary, type a password. Your smartphone appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile checkbox.

5.Press the key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1.In the contact list, press the key > SIM Phone Book.

2.Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Related information

Add a contact, 183

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon.

User Guide

Quick Help

2.Press the key > Compose Text Message.

3.In the To field, do one of the following:

•Type a contact name.

•Press the key > Choose Contact. Click a contact.

•Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

•If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4.Type a message.

5.Press the key on the keyboard.

Related information

Personal distribution lists, 188

I can't send messages, 35

Attach a media file, contact card, appointment, or location to a text message, 98

View a location on a map

1.On the Home screen, click the Maps icon.

2.Press the key > Find a Location.

•To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.

•To view a new location, in the Find an address field, type an address. Highlight the location.

•To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact information.

•To view a favorite location, in the Favorites section, highlight the location.

3.Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.

Lock or unlock your smartphone

You can lock the keyboard and screen to avoid pressing a key or the screen accidentally or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

•To lock the keyboard and screen, press the Lock key on the top of your smartphone.

•To unlock the keyboard and screen, press the Lock key again.

•To lock your smartphone with a password, on the home screen or in a folder, click the icon.

User Guide

Quick Help

• To unlock your smartphone, enter your password. Press the key on the keyboard.

Related information

Set a smartphone password, 281

Turn on or turn off airplane mode

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

•To turn on airplane mode, click All Off.

•To turn off airplane mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 238

Turn on or turn off data service or set roaming options, 239

Turn off word substitution

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Typing.

3.For a keyboard, click Advanced Style Options.

4.Clear the Spelling checkbox.

5.Press the key > Save.

Tips: Top 10

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

User Guide

Quick Help

Search for an app.	On the home screen, start typing the app name.

Verify that the app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry® smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator	.	Open each item that has this indicator. For example, to remove
		it from the Messages icon, click the icon.

Remove the unopened message indicator .		In the Messages app, do one or more of the following:
		• Open all of your messages by clicking on them. If you can't
		find all of your unread messages in your inbox, look in your
		messages folders.
		• Mark a message as read. Highlight a message. Press the
		key > Mark Read.
		• Mark all messages that are prior to a date as read.
		Highlight a date field. Press the	key > Mark Prior
		Read.

Identify an indicator.		• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

User Guide

Quick Help

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

	Check to see if there is updated BlackBerry Device Software	Depending on your smartphone model, this feature might not
	that you can download over the network.	be supported. On the Home screen or in a folder, click the
		Options icon. Click Device > Software Updates.

	Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
		Check for Updates. Connect your smartphone to your
		computer.

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 233

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone,	Highlight and click the areas at the top of the Home screen.
setting the alarm, viewing notifications, and turning on or
turning off network connections.

See all the apps and folders on the Home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.
	Note: The other app might still be running in the background.

Open an app with a convenience key.	Press a convenience key on the side of your smartphone.
	Note: You can customize which app a convenience key opens.

Use pop-up menus.	Pop-up menus provide common available actions, and appear
	in the center of the screen. For example, you can use the pop-
	up menu in a message to file, forward, or reply to the message.

User Guide

Quick Help

	To open a pop-up menu, touch and hold the screen or press
	and hold the trackpad. To select a command, tap the icon or
	click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent	On the Home screen, highlight All on the navigation bar and
panels.	slide your finger on the trackpad right or left.

Add an app to the Favorites panel.	Highlight an app on the Home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the Home screen such as the wallpaper.	On the Home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 33

Keep an application running in the background and switch to another application, 227

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off	On the Home screen or in a folder, click the Options icon. Click
automatically.	Device > Auto On/Off.
You can set your smartphone to turn off while you aren't using
it for an extended period, like when you sleep. Data you
receive when the smartphone is turned off automatically
updates when the smartphone turns on.

Set backlighting to remain on for a shorter period of time, and	On the Home screen or in a folder, click the Options icon. Click
lower its brightness.	Display > Screen Display.

Turn off network connections you aren't using.	On the Home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

Close apps when you're finished with them.	In an app, press the	key > Close.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

User Guide

Quick Help

Delete the original text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

If your smartphone has a camera flash, turn off the flash.

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

	Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
	Keeping the battery clean extends the life of your battery.	metal contacts on the battery and the smartphone.


Related information
Delete the original text from a reply message, 80
Change your ring tone, notifiers, or reminders, 31
Turn on or turn off a network connection, 238
Set options for backlighting, 211
Set your smartphone to turn on and turn off automatically, 267

Tips: Freeing and conserving storage space

Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.	On the home screen or in a folder, click the Options icon. Click
	Device > Storage.

Close any apps you're not using.

In an app, press the key > Close or press the key until the home screen appears.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your smartphone stores email	On the home screen, click the Messages icon or Calendar icon.
messages and calendar entries.	Press the	key > Options.

Stop storing sent messages on your smartphone.	On the home screen, click the Messages icon. Press the
	key > Options > Email Preferences.

Receive only the first section of long email messages, and	On the home screen, click the Messages icon. Press the
choose whether to download more.	key > Options > Message Display and Actions.

Store files on a media card instead of the smartphone.	Your BlackBerry smartphone supports media card sizes up to
	32 GB. Only microSD media cards are supported.

User Guide

Quick Help

Reduce the size of pictures you take.

On the home screen, click the Camera icon. Press the

key > Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 128

Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146

View the amount of available storage space on your smartphone, 270 Set how long your smartphone stores messages, 78

Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179

Keep an application running in the background and switch to another application, 227 The application storage on my smartphone is low, 273

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry® Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Set a smartphone password, 281

User Guide

Quick Help

Turn on encryption, 271

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone	From the home screen, press the		key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Set up a speed dial for a contact	From the home screen or in the Phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the	key and X. Type the extension number.

Type a letter in a phone number field	Press the	key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O.

Turn on or turn off the speakerphone during a call	Press the	key on the keyboard.

Stop listening to a call with a wireless headset	Press the	key on the keyboard.

Change the active phone number	From the home screen, press the		key. Click your phone number at
	the top of the screen. Click a phone number.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

User Guide

Quick Help

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

Type a number in a number field	Press a number key. You do not need to press the Alt key.

Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the trackpad.

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry®
	smartphone.

Resume playing an audio or video file	Press the Mute key again.

Play the next audio file	Press and hold the Volume Up key on the right side of your
	smartphone.

Play the previous audio file	Press and hold the Volume Down key on the right side of your
	smartphone.

Turn on the audio boost feature if you're using a headset	Press the Volume Up key until the audio boost feature turns
	on.

Pictures

Zoom in	Press I

User Guide

Quick Help

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your
	smartphone.

Personalize: Top 10

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related information

Add or delete a custom profile, 157

Add or delete a contact alert, 33

I can't change the number of times that my smartphone rings, 69

User Guide

Quick Help

Use a picture as your smartphone wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related information

My display changed, 214

Add, rename, or delete a folder on the home screen

On the home screen, do one of the following:

•To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.

•To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.

•To delete a folder, highlight a folder. Press the key > Delete.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

•For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Change the language

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Language > Language and Method.

•To change the display language, change the Display Language field.

•To change the typing language, change the Typing Language field.

•To change the language for voice commands, change the Voice Dialing Language field.

3.Press the key > Save.

Change the display font

1. On the Home screen or in a folder, click the Options icon.

User Guide

Quick Help

2.Click Display > Screen Display.

3.Change the font fields.

4.Press the key > Save.

Related information

Use grayscale or reverse contrast for the screen display, 213

Screen display, 211

Assign an application to a convenience key

Your BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.

1.On the Home screen or in a folder, click the Options icon.

2.Click Device > Convenience Key.

3.Change the Convenience Key Opens field.

4.Press the key > Save.

Set up speed dial for a contact

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Add or delete a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

User Guide

Quick Help

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related information

My contact pictures keep changing, 190

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that your wireless service plan includes phone or voice services.

•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

•If you're not receiving calls, verify that call blocking and call forwarding are turned off.

•Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

•If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

•If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

•If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®

Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

•If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

User Guide

Quick Help

Related information

Fixed dialing and smart dialing, 59

Call waiting, call forwarding, and call blocking, 57

Switch the active phone number, 64

I'm not receiving messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

•Reset your smartphone. Connect to the network and try again.

•If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 82

Forward messages from a specific email folder to your smartphone, 88

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen

or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now.

•Generate an encryption key.

•Verify that data service is turned on.

User Guide

Quick Help

•Resend the message.

Related information

Generate an encryption key, 286

Wireless coverage indicators, 241

Change or delete a contact, 184

Turn on or turn off a network connection, 238

Turn on or turn off data service or set roaming options, 239

Options for email filters, 81

Resend a message, 75

I forget my smartphone password

If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 211

User Guide

Quick Help

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

•If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

•Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

•If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

•If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

•Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and

Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 255

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

User Guide

Quick Help

Related information

Change the amount of time before the media player screen closes, 134

User Guide

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

Highlight and click the areas at the top of the Home screen.

See all the apps and folders on the Home screen, or minimize	On the navigation bar, click All.
the panel and view the wallpaper.

Switch to another app.	Press and hold the	key. Click an app.

Note: The other app might still be running in the background.

Open an app with a convenience key.

Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens.

Use pop-up menus.

Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a command, tap the icon or click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent	On the Home screen, highlight All on the navigation bar and
panels.	slide your finger on the trackpad right or left.

Add an app to the Favorites panel.	Highlight an app on the Home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the Home screen such as the wallpaper.	On the Home screen, press the	key > Options.

Related information

Change what happens when you type on the Home screen, 17

Assign an application to a convenience key, 33

Keep an application running in the background and switch to another application, 227

User Guide

Tips and shortcuts

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off	On the Home screen or in a folder, click the Options icon. Click
automatically.	Device > Auto On/Off.
You can set your smartphone to turn off while you aren't using
it for an extended period, like when you sleep. Data you
receive when the smartphone is turned off automatically
updates when the smartphone turns on.

Set backlighting to remain on for a shorter period of time, and	On the Home screen or in a folder, click the Options icon. Click
lower its brightness.	Display > Screen Display.

Turn off network connections you aren't using.	On the Home screen, click the connections area at the top of
	the screen, or click the Manage Connections icon. Click a
	network connection to clear the checkbox.

Close apps when you're finished with them.	In an app, press the	key > Close.
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

Delete the original text from a reply message.

When you are replying to a message, press the

key >

Delete Original Text.

If your smartphone has a camera flash, turn off the flash.

On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.

	Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
	Keeping the battery clean extends the life of your battery.	metal contacts on the battery and the smartphone.
	Keeping the battery clean extends the life of your battery.

Related information
Delete the original text from a reply message, 80
Change your ring tone, notifiers, or reminders, 31
Turn on or turn off a network connection, 238
Set options for backlighting, 211

User Guide

Tips and shortcuts

Set your smartphone to turn on and turn off automatically, 267

Tips: Finding apps

Look in a folder on your home screen.

Some apps are located in folders on your home screen. Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

Search for an app.	On the home screen, start typing the app name.

Verify that the app is installed.	On the home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry® smartphone.

Tips: Freeing and conserving storage space

Check how much free storage space you have.	On the home screen or in a folder, click the Options icon. Click
	Device > Storage.

Close any apps you're not using.

In an app, press the key > Close or press the key until the home screen appears.

Delete unneeded files.	On the home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the	key > Delete.

Delete browsing history and clear the cache.

On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

On the home screen, click the Messages icon or Calendar icon. Press the key > Options.

User Guide

Tips and shortcuts

Stop storing sent messages on your smartphone.

On the home screen, click the Messages icon. Press the

key > Options > Email Preferences.

Receive only the first section of long email messages, and	On the home screen, click the Messages icon. Press the
choose whether to download more.	key > Options > Message Display and Actions.

Store files on a media card instead of the smartphone.	Your BlackBerry smartphone supports media card sizes up to
	32 GB. Only microSD media cards are supported.

Reduce the size of pictures you take.	On the home screen, click the Camera icon. Press the
	key > Options.

Related information

Copy, move, rename, or delete a file, 128

Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146

View the amount of available storage space on your smartphone, 270 Set how long your smartphone stores messages, 78

Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179

Keep an application running in the background and switch to another application, 227 The application storage on my smartphone is low, 273

Tips: Updating your software

Check to see if there is updated BlackBerry Device Software	Depending on your smartphone model, this feature might not
that you can download over the network.	be supported. On the Home screen or in a folder, click the
	Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.	On your computer, visit www.blackberry.com/update. Click
	Check for Updates. Connect your smartphone to your
	computer.

User Guide

Tips and shortcuts

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically.

	Update your BlackBerry Desktop Software .	Visit www.blackberry.com/desktopsoftware.

Related information
BlackBerry Device Software, 233

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

	Set a smartphone password.	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files.	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your smartphone data to your computer.	Use the BlackBerry® Desktop Software to back up your
		smartphone data to your computer. To download the
		BlackBerry Desktop Software, from your computer, visit
		www.blackberry.com/desktop and select the appropriate
		option for your computer.

	Back up your smartphone data to a media card.	On the Home screen, click the Setup icon. In the Setup section,
		click Device Switch > Save Data.

Related information
Set a smartphone password, 281
Turn on encryption, 271

Tips: Managing indicators

User Guide

Tips and shortcuts

Remove the new item indicator	.	Open each item that has this indicator. For example, to remove
		it from the Messages icon, click the icon.

Remove the unopened message indicator .		In the Messages app, do one or more of the following:
		• Open all of your messages by clicking on them. If you can't
		find all of your unread messages in your inbox, look in your
		messages folders.
		• Mark a message as read. Highlight a message. Press the
		key > Mark Read.
		• Mark all messages that are prior to a date as read.
		Highlight a date field. Press the	key > Mark Prior
		Read.

Identify an indicator.		• You might be able to identify an indicator by seeing the

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Phone shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone	From the home screen, press the		key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Set up a speed dial for a contact	From the home screen or in the Phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the	key and X. Type the extension number.

Type a letter in a phone number field	Press the	key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O.

User Guide

Tips and shortcuts

Turn on or turn off the speakerphone during a call	Press the	key on the keyboard.

Stop listening to a call with a wireless headset	Press the	key on the keyboard.

Change the active phone number	From the home screen, press the		key. Click your phone number at
	the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message	Press R

Reply to all in an email or a PIN message	Press L

Forward a message	Press F

File an email message	Press I

View or hide the email address of a contact	Highlight the contact in the To or From field. Press Q.

Move to the next message	Press N

Move to the previous message	Press P

In your message inbox

Open a message	Press the	key.

Compose a message from a message inbox	Press C

Mark a message as read or unread	Press the Alt key and U.

Add a flag to a message	Press W

View all flagged messages	Press the Alt key and F.

View received messages and received call logs	Press the Alt key and I.

View draft and sent messages	Press the Alt key and O.

View voice mail messages	Press the Alt key and V.

View text messages	Press the Alt key and S.

View call logs	Press the Alt key and P.

View all your messages	Press the	key.

Move around your message inbox

User Guide

Tips and shortcuts

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a message inbox	Press T

Move to the bottom of a message inbox	Press B

Move to the next unread item	Press U

Move to the next related message	Press J

Move to the previous related message	Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment	Press F

Move to the last cursor position after closing and reopening a	Press G
file or an attachment

In a spreadsheet

Move to a specific cell	Press G

View the content of a cell	Press the Space key

Switch worksheets	Press V. Click a worksheet.

View or hide columns or rows	Press H

In a presentation

Switch presentation views	Press M

Move to the next slide when viewing a presentation in slide	Press N
view

Move to the previous slide when viewing a presentation in	Press P
slide view

Move to the last cursor position after closing and reopening a	Press G
presentation that you were viewing in text view or in text and
slide view

User Guide

Tips and shortcuts

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter key
	when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

Type a number in a number field	Press a number key. You do not need to press the Alt key.

Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the trackpad,
	slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the trackpad.

User Guide

Tips and shortcuts

Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the Mute key on the right side of your BlackBerry®
	smartphone.

Resume playing an audio or video file	Press the Mute key again.

Play the next audio file	Press and hold the Volume Up key on the right side of your
	smartphone.

Play the previous audio file	Press and hold the Volume Down key on the right side of your
	smartphone.

Turn on the audio boost feature if you're using a headset	Press the Volume Up key until the audio boost feature turns
	on.

Pictures

Zoom in	Press I

Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your
	smartphone.

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