Operator’s
Handbook
Monarch® FreshMarx® 9417 Food Freshness System
TC9417OH Rev. AE
1/2015
©2013 Avery Dennison Corp. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Avery Dennison reserves the
right to make changes in the product, the programs, and their availability at any time and without notice. Although Avery Dennison has made every
effort to provide complete and accurate information in this manual, Avery Dennison shall not be liable for any omissions or inaccuracies. Any
update will be incorporated in a later edition of this manual.
©2013 Avery Dennison Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or
translated into any language in any form by any means, without the prior written permission of Avery Dennison.
WARNING
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte par le ministère
des Communications du Canada.
Trademarks
Monarch®, Freshmarx®, and Avery Dennison® are trademarks of Avery Dennison Corp.
Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342
TABLE OF CONTENTS
GETTING STARTED ........................................................................................................................ 1-1
16BAudience .................................................................................................................................. 1-1
Printer Overview ........................................................................................................................ 1-1
17BConnecting the Power Cord ........................................................................................................ 1-2
About the Setup Wizard .............................................................................................................. 1-2
Using the Keypad ....................................................................................................................... 1-2
LOADING LABEL S .......................................................................................................................... 2-1
Loading the Left Printer .............................................................................................................. 2-1
18BLoading the Right Printer ........................................................................................................... 2-3
PRINTING LABE LS.......................................................................................................................... 3-1
19BEmployee ID ............................................................................................................................. 3-1
27BLogging On ............................................................................................................................ 3-1
28BLogging Off ............................................................................................................................ 3-2
About the Main Screen ............................................................................................................... 3-3
Language Toggle ....................................................................................................................... 3-4
Printing Freshness Labels ........................................................................................................... 3-5
13Printing Use First Labels ............................................................................................................ 3-6
Printing a Batch ......................................................................................................................... 3-7
TIMERS .......................................................................................................................................... 4-1
Setting a Timer .......................................................................................................................... 4-1
Viewing Timers .......................................................................................................................... 4-2
Removing a Timer ...................................................................................................................... 4-2
CARE & MAINTE NANCE .................................................................................................................. 5-1
21BClearing Label Jams .................................................................................................................. 5-1
22BCleaning the Platen Roller and Printhead .................................................................................... 5-1
23BCleaning the Display .................................................................................................................. 5-2
24B
Cleaning the Printer ................................................................................................................... 5-2
TROUBLESHOOTING ...................................................................................................................... 6-1
25BError Codes .............................................................................................................................. 6-1
26BTechnical Support ...................................................................................................................... 6-1
SPECIFICATIONS ............................................................................................................................... 1
14BSystem Specifications ................................................................................................................... 1
Supply Specifications .................................................................................................................... 1
Length ...................................................................................................................................... 1
Width ........................................................................................................................................ 1
i
Power Cord Connection
Ethernet Port
USB (Type B) Port
USB (Type A) Port
Power Button
1
GETTING STARTED
Use the Monarch® FreshMarx® 9417 Food Freshness System f or product freshness
and to label inventory. T he printer is available as a single pr inter (left printer only) or dual
printer (left and rig ht printer).
16BAudience
The Operator's Handbook is for users who print and apply freshness labels.
Your Manager or System Administr ator should review the inf ormation in the System
Administrator’s Guide . It describes how to set the pr inter’s time and date, conf igure the
printer, and use the built-in FreshMarx applicati on.
Printer Overview
5B
1. Cover 6.
2. Display 7.
3. Left Printer 8.
4. Right Printer 9.
5. Speaker 10.
Getting Started 1-1
17BConnecting the Power Cord
1. Plug the power cord into the so cket on the side of the printer (#6 above).
2. Plug the other end of the power cord into a grounded electri cal outlet.
3. Turn on the printer. Press t he power button on the side of t he printer (#10 above).
Warning: The printer should ne ver be operated in a location wher e it can get wet. Personal
injury could result.
About the Setup Wizard
The first time the 9417 pr inter is powered on or after updating the software, a set up wizard
appears. The wizard guides y ou through important t asks such as setting the printer’ s language
and setting the time and date.
Using the Keypad
♦ The default keypad is lowercase alphabetic . Press the Shift button to use
uppercase alphabetic characters.
♦ Press the 12? Button to use numeric characters or symbols. Press the 1/2 Button t o see the
second page of symbols; press t he 2/2 Button to return t o the first page of symbols. Press
the aBc Button to return to t he lowercase alphabetic keypad.
Press and hold a key to use symbols and accented characters.
1-2 Operator’s Handbook
2
Supply Tab
Supply Lever
Power Button
Supply Guide
LOADING LABELS
This chapter describes how to
♦ load labels in t he left printer
♦ load labels in t he right printer
Loading the Left Printer
1. Turn on the printer. Press t he power button on the side of the printer.
2. Open the cover.
3. Pull on the supply tab.
5B
Note: When loading supply, open the supply lever as shown above.
4. Unlock the supply guide. Remove the supply guide from the supply holder.
Loading Labels 2-1
5. Place a roll of labe ls (label side up) on the supply holder.
6. Place the supply guide on t he supply holder until it touche s the supply. Lock the suppl y
guide.
7. Put the supply tab back .
8. Guide the labels along the inside edge and into the slot (beh ind the white roller). T he
printer feeds the suppl y.
Note: Tear a straight edge on the supp ly before feeding it into the pr inter.
2-2 Operator’s Handbook
9. Slide the supply lever next t o the supply. Close the supply lever.
10. Close the cover.
18BLoading the Right Printer
1. Turn on the printer. Press t he power button on the side of t he printer.
2. Open the cover.
3. Pull on the supply tab.
Loading Labels 2-3
4. Unlock the outer suppl y guide and remove it.
5. Place a roll of labe ls (label side up) on the supply holder.
6. Place the outer supply guide o n the supply holder and lock it in place.
2-4 Operator’s Handbook
7. Unlock the inner supply g uide and move it until it touches the su pply. Lock it into place.
8. Put the supply tab back .
9. Guide the labels along the outside edge and into the slot. T he printer feeds the supply.
Note: Tear a straight edge on the supp ly before feeding it into the pr inter.
Loading Labels 2-5
10. Slide the supply lever next to the suppl y an d close it.
11. Close the cover.
2-6 Operator’s Handbook
3
PRINTING LABELS
This chapter describes how to
♦ login using an e mployee ID
♦ use the applicat ion
♦ print fr eshness labels
♦ print Use First labels
♦ print a batch of labels.
19BEmployee ID
The Employee ID login may appear. This option is set by your Manager.
27BLogging On
To log on:
1. Turn on the printer.
6B
2. Enter your Employee ID and pr ess Enter
.
Your ID must be 2-10 alphanumeric char acters. Your Employee I D is shown on the screen.
Printing Labels 3-1
Tools
28BLogging Off
To log off:
1. Press the Tools button.
2. Press the Employee Logout button.
3-2 Operator’s Handbook
Category
Button
Tools
Tabs
Product
Button
About the Main Screen
The main screen consists of a language toggle button, t ools button, six product category
buttons, each with six ta bs of product buttons, and a “Use Fir st” button.
The product category buttons and their tabs of pr oduct buttons are color-coded so you can
easily print freshness labels.
Select a new category by touching one of the color-coded button s on the right side of the
screen.
Note: All products in a category may not app ear on the screen. Use the numb ered tabs at
the top of the screen to vie w more products.
s
s
Printing Labels 3-3
Language
Toggle Button
Language Toggle
Your printer may be set up t o display two different lang uages. If your printer has the
Language Toggle Button (next t o the Tools button) you can pres s it to show another language.
Press it again to return to the default language.
Note: English and Spanish were used as an e xample; your printer may show ot her
languages.
3-4 Operator’s Handbook
Product
Button
Single Printer
Dual Printer with Backup P rinter Selection
12BPrinting Freshness Labels
1. Turn on the printer.
2. Enter your Employee ID, if prompted.
3. Press the product butt on of the label to print.
s
4. Select the number of labels to print and press Enter. To print a single label, press Enter.
Note: If you have a dual printer, your System Administrator can ena ble the Backup Printer
selection option. Select t he number of labels to print, then sel ect the printer (lef t or
right), and then press Enter.
Labels print for the selected pr oduct.
Printing Labels 3-5
Sample Label
Tools Button
13Printing Use First Labels
Apply a “Use First” label to an y product that needs to be used f irst.
1. Press the Tools button.
2. Press the “Use First” button.
3. Enter the quantity of Use First labels you need to print and pre ss Enter.
OR
Press Enter without enter ing a quantity to print a single label.
Note: On dual printer models you ca n choose to print the Use First la bels on the left printer
or on the right printer. Press the Left and Right toggle butt ons to make your selection.
Labels with the words "Use First" print.
USE
FIRST
USE PRIMERO
3-6 Operator’s Handbook
Tools Button
Printing a Batch
You can print a batch of labels. Bat ches must be created by your System Administrator.
1. Press the Tools button.
2. Press Print Batch.
3. Select the batch to print. All labels in the batch print .
Note: If you do not see the
Print Batch button,
your S ystem
Administrator has not
created any batches.
Printing Labels 3-7
3-8 Operator’s Handbook
4
TIMERS
This chapter tells you ho w to
♦ set a timer.
♦ view activated tim ers.
♦ remove a timer.
Timers m ust be created by your System Administr ator
Setting a Timer
1. Press the product/timer button you want to set. You see the list of timer s.
7B
2. Press Return to g o back to the Main screen. T he timer continues to count down. You ca n
see the timer icon at the bott om of the Main screen.
3. When the t imer expires, you see the Timers sc reen and hear a tone. Press Remove to
clear the expired timer .
Timers 4-1
Viewing Timers
You can view a list of timer s that are running.
1. Press the Tools button.
2. Press View Timers. You see a list of timers that are set .
3. Press Return to go back t o the Main screen.
Removing a Timer
1. Press the Tools button.
2. Press View Timers.
3. Press Remove to cancel a timer bef ore it expires.
4-2 Operator’s Handbook
Supply Cover
CARE & MAINTENANCE
This chapter tells you ho w to
♦ clear label jam s
♦ clean the platen r oller and printhead
♦ clean the printer.
21BClearing Label Jams
To clear a jam:
1. Open the cover.
2. Tear the supply and remove the label roll.
3. Remove the jammed labels.
Caution: Do not use sharp or pointed obj ects to remove labels. It may damage the printer.
4. Remove any adhesive that might be on the platen roller. See “ Cleaning the Platen Roller
and Printhead” for m ore information.
5. Reload the labels.
6. Close the cover.
22BCleaning the Platen Roller and Printhead
Clean the platen roller and printhead after every f ive rolls of labels or when you see vo ids in
the print.
1. Remove any labels.
2. Use a plastic knife to remove t he supply slot cover.
Care & Maintenance 5-1
3. Use the plastic knife to pr ess the L-shaped bar. The platen r oller is released. You may
need to slightly open t he front cover to eject the platen r oller.
Note: Art is cut-away to show detai l.
4. Clean the platen roller and printhead using a cott on swab moistened with isoprop yl alcohol.
5. Allow time for the parts to dry.
6. Replace the platen roller.
7. Snap the cover into place.
8. Reload the labels. See “L oading Labels” in Chapter 1 f or more information.
23BCleaning the Display
Make sure the printer is turned off when cleaning the display. Use a soft, lint-free cloth to
wipe the displa y.
Caution: Do not use sharp objects or a brasive cleaners on the displa y; they can cause
damage.
24BCleaning the Printer
♦ Slightly dampen a cl oth with water and wipe of f the printer’s case.
♦ Open the cover and u se a dry, soft-bristled br ush to remove paper dust.
Caution: Do not use household c leaners to clean the printer.
5-2 Operator’s Handbook
5
TROUBLESHOOTING
This section lists some c ommon printer problems and soluti ons.
Problem Action
The screen is off or the
printer is not respond ing.
The printer does not print,
has voids, or is too light .
Printing stops OR the pr inter
does not correctly advance
from one label to the next.
25BError Codes
Code(s) Description
004 - 005
Supply size is incorrect . Reload the correct supplies. See “Loading Supplies”
in Chapter 1 for mor e information.
Press the Power Button to tur n the printer off, press it ag ain to
turn the printer back on. If the printer will not turn off , unplug
it from the outlet, wait 10 seconds, then plug it back in.
Make sure the printer is tur ned on and has power.
Correctly load supply.
Clean the printhead.
Clear any jammed labels.
Correctly load supply.
Make sure your printer is t urned on and has power.
8B
267 – 271
Communication error. See your System Administrator.
410 - 413
703 - 704 Supply Error. Load supplies or ma ke sure they are loaded corre ctly.
706
Remove any jammed supplies. See “C learing Supply Jams” in Chapt er 3 for
more information.
750 Printhead overheated . Turn off the printer to let it cool.
751 - 753
The printer sensed a problem with a mark on the supplies. Che ck the
supplies to see if they are loade d correctly.
756 The printer is out of supplies. Load supplies.
757
The calibrated supply length differs by plus or minus . 25 inches from the
format. Load correct supplies.
768 Printhead error. See your S ystem Administrator.
790 - 791
The printer is busy or has an er ror pending. Turn off the pr inter, wait two
seconds, and then turn it back on.
904 – 911 System error. See your System Administrator.
SYSTEM
System error. See your System Admi nistrator.
ERROR
VECTOR ##
26BTechnical Support
If these solutions do not work or you receive an error mess age that is not listed, call Service at
the number listed on the back of this manual.
Troubleshooting 6-1
6-2 Operator’s Handbook
A
SPECIFICATIONS
14BSystem Specifications
Height: 10.06” (255.55 mm)
Width: 11.86" (301.41 mm)
Depth: 8.36” (212.24 mm)
Weight: 12.42 lbs (5.63 kg), without supply, sing le printer
13.38 lbs (6.07 kg), without supply, dual pr inter
Power: 100-240V AC, 47 to 63Hz input
supplies 24V DC, 90W to system
Operating Limits: Operating: 32° to 122° F (0° to 50° C)
Storage: -4° to 149° F (-20° to 65° C)
Relative Humidity: 0% - 90% non-condensing
Printhead: 203 dpi (8.0 dots per mm)
Printing Method: Thermal Direct
Display: 7” LCD Touch Screen
Memory: 256 MB NAND Flash
9B
Supply Specifications
Length
Minimum Maximum
0.79” 10.0”
20.0 mm 254.0 mm
Width
Minimum Maximum
0.75” 2.3”
19.0 mm 58.0 mm
Specifications A-1
Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342
1-800-543-6650 U.S.A
1-800-367-4740 Canada
www.monarch.averydennison.com
©2013 Avery Dennison Corp. All rights reserved.
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