Avaya J169, J139, J179, J129 User Manual

Avaya J100 Series IP Phones

Partner configuration guide for 3CX

April 2019 Document Version 1.0

Contents

Introduction to J100 Series IP Phones .......................................................................................................... 4

Supported models ..................................................................................................................................... 4

Deployment .................................................................................................................................................. 4

Avaya J100 IP Phones with Device Enrolment Service (DES) .................................................................... 4

Avaya J100 IP Phones with a custom Provisioning Server ........................................................................ 4

Avaya J100 IP Phones with 3CX server ...................................................................................................... 4

Provisioning server ........................................................................................................................................ 5

Files on the Provisioning Server .................................................................................................................... 5

Phone configuration ..................................................................................................................................... 5

Centralized configuration.......................................................................................................................... 5

System Level Configuration ...................................................................................................................... 5

1.1.1 Configure Network Settings .................................................................................................. 6

1.1.2 Configure SIP Interface Settings ............................................................................................ 6

1.1.3 Configure Service Settings .................................................................................................... 7

1.1.4 Configure J100 Settings file ................................................................................................... 7

1.2 SIP Feature Configuration ............................................................................................................. 7

1.2.1 Registration and P2Pcall with 3CX ........................................................................................ 8

1.2.2 Transfer ................................................................................................................................. 9

1.2.3 Call pickup ............................................................................................................................. 9

1.2.4 Call Forward ........................................................................................................................ 12

1.2.5 Conference .......................................................................................................................... 14

1.2.6 MWI ..................................................................................................................................... 15

1.2.7 Emergency call .................................................................................................................... 17

1.2.8 DND support ....................................................................................................................... 17

1.2.9 SRTP call support ................................................................................................................. 19

1.2.10 Call park and unpark ........................................................................................................... 20

1.2.11 Automatic redial/callback ................................................................................................... 21

1.2.12 Anonymous calling support ................................................................................................ 21

1.2.13 DTMF support ..................................................................................................................... 22

1.2.14 Busy Lamp Field Configuration ........................................................................................... 23

1.2.15 Feature Key Synchronization Configuration ....................................................................... 23

1.2.16 Emergency Call Configuration ............................................................................................. 23

1.2.17 User Service Configuration ................................................................................................. 23

1.2.18 Directory Configuration ...................................................................................................... 23

1.2.19 Call Logs Configuration ....................................................................................................... 24

1.2.20 Visual Voice Mail Configuration .......................................................................................... 24

Introduction to J100 Series IP Phones

Avaya J100 Series IP Phones provide a range of applications and features for unified communications. The phones leverage the enterprise IP network and eliminate the need of a separate voice network. The phones offer superior audio quality with the amplified handsets and customization with low power requirements in a Session Initiation Protocol (SIP) environment.

The phones can be configured

Supported models

Deployment

Avaya J100 IP Phones with Device Enrolment Service (DES)

To ease deployment and to be able to plug in the phone right out of the box and have the phone automatically configure and login it is recommended to use the Device Enrolment Service (DES). DES allows the phone to be automatically pointed to the appropriate Provisioning Server (either custom provisioning server (below) or 3CX server. To use this service, you must have an account on DES. Please see “Installing and Administering Avaya J100 series IP Phone in third-party call control setup” for more information on the DES. Alternatively, the phone can be pointed to the Provisioning Server via DHCP.

Avaya J100 IP Phones with a custom Provisioning Server

You can configure a custom Provisioning Server and use it to provide the configuration files to the phones. The provisioning server hosts the J100Supgrade.txt file, the J100settings.txt file as well as other configuration files (e.g. language, images, certificates) needed to get the phone configured and connected to the network.

Avaya J100 IP Phones with 3CX server

With 3CX server, you can automatically create the appropriate device (J100settings.txt) and user (<MACaddress>.txtspecific configuration files from the management system on the 3CX Provisioning Server. In this configuration, the phone does not require a custom Provisioning Server and connects to the 3CX Provisioning Server instead. For more information specifically related to the 3CX Provisioning service please see the 3CX support portal

https://www.3cx.com/support/

Provisioning server

The Provisioning Server is an HTTP or an HTTPS server that hosts the phone firmware and configuration files.

Files on the Provisioning Server

File name

Content

J100Supgrade.txt

Contains pointers to the firmware and upgrade files

J100setting.txt

Contains the configurable parameters that apply to all devices in a given deployment

<MACaddress>.txt

Contains configurable parameters that apply to an individual device in a deployment (typically the username, extension and password)

Resource files

e.g. languages, background and screen saver images, ringtones, trust certificate files,

Phone configuration

You can configure Avaya J100 Series IP Phones to work in the 3CX environment in the following ways:

• Centralized configuration using file server

• Configuration through the web interface

Please see “Installing and Administering Avaya J100 series IP Phone in third-party call control setup” for more information on the Configuration through the web interface.

Centralized configuration

You can bulk configure Avaya J100 Series IP Phones by using the 46xxsettings file. The phone can access the settings file via HTTP and HTTPS.

The following configuration files must be available on the file server configured for the devices.

Avaya J100 Configuration Files

Level

Description

J100Supgrade.txt

System

Contains the device firmware load.

46xxsettings.txt

System

Contains configurable parameters that apply to all devices in a given deployment.

<MACaddress>.txt

Subscriber

Contains configurable parameters that apply to an individual device in a deployment

System Level Configuration

This section describes system-wide configuration items in the file that are generally required for each Avaya J129 IP Phone to work with. Subscriber-specific settings are described

in the next section. For parameter description, see the Installing and Administering Avaya J129 IP Phone in third-party call control setup for J129.

1.1.1 Configure Network Settings

Step

Command

Step 1

SET ENABLE_UDP_TRANSPORT 1

Step 2

SET DNSSRVR “8.8.8.8”

Step 3

SET DOMAIN “”

Step 4

SET SNTPSRVR pool.ntp.org

Step 5

SET SNTP_SYNC_INTERVAL 144000

1.1.2 Configure SIP Interface Settings

Step

Command

Step 1

SET SIPDOMAIN "3cx.hcm.com"

Step 2

SET SIP_CONTROLLER_LIST "3cx.hcm.com:5060;transport=tcp" (or udp, tls)

Step 3

SET ENABLE_G711A 1

Step 4

SET ENABLE_G711U 1

Step 5

SET ENABLE_G722 1

Step 6

SET ENABLE_G726 0

Step 7

SET G726_PAYLOAD_TYPE 110

Step 8

SET ENABLE_G729 1

Step 9

SET ENABLE_OPUS 0

Step 10

SET SEND_DTMF_TYPE 2

Step 11

SET DTMF_PAYLOAD_TYPE 120

Step 12

SET 100REL_SUPPORT 1

Step 13

SET PLAY_TONE_UNTIL_RTP 1

Step 14

SET SYMMETRIC_RTP 1

Step 15

SET REGISTERWAIT 1200

Step 16

SET WAIT_FOR_UNREGISTRATION_TIMER 32

Step 17

SET WAIT_FOR_INVITE_RESPONSE_TIMEOUT 60

Step 18

SET FAILED_SESSION_REMOVAL_TIMER 30

Step 19

SET TCP_KEEP_ALIVE_STATUS 1

Step 20

SET TCP_KEEP_ALIVE_TIME 60

Step 21

SET TCP_KEEP_ALIVE_INTERVAL 10

Step 22

SET SIP_TIMER_T1 500

Step 23

SET SIP_TIMER_T2 4000

Step 24

SET SIP_TIMER_T4 5000

Step 25

SET ENABLE_SIP_USER_ID 1

Step 26

SET SIMULTANEOUS_REGISTRATIONS 1

Step 27

SET LOCALLY_ENFORCE_PRIVACY_HEADER 1

Step 28

SET ENABLE_STRICT_USER_VALIDATION 0

1.1.3 Configure Service Settings

Step

Command

Step 1

SET DIALPLAN [23]xxxx|91xxxxxxxxxx|9[2-9]xxxxxxxxx|7xxx

Step 2

SET NO_DIGITS_TIMEOUT 20

Step 3

SET INTER_DIGIT_TIMEOUT 5

Step 4

SET CALLFWDSTAT 7

Step 5

SET CALLFWDDELAY 1

Step 6

SET ENABLE_DND 1

Step 7

SET ENABLE_DND_PRIORITY_OVER_CFU_CFB 0

Step 8

SET ENABLE_AUTO_ANSWER_SUPPORT 1

Step 9

SET AUTO_ANSWER_MUTE_ENABLE 1

Step 10

SET HOLD_REMINDER_TIMER 0

Step 11

SET CONFERENCE_FACTORY_URI "conference@as.iop2..net"

Step 12

SET SIPCONFERENCECONTINUE 0

Step 13

SET PSTN_VM_NUM "*62"

Step 14

SET SUBSCRIBE_LIST_NON_AVAYA "message-summary"

Step 15

SET RINGTONESTYLE 0

1.1.4 Configure J100 Settings file

Step

Command

Step 1

SET ENABLE_AVAYA_ENVIRONMENT 0

Step 2

SET DISCOVER_AVAYA_ENVIRONMENT 0

Step 3

SET ENABLE_IPOFFICE 0

Step 4

SET ENABLE_3PCC_ENVIRONMENT 1

Step 5

SET 3PCC_SERVER_MODE 0

Step 6

SET SIPDOMAIN "3cx.hcm.com"

Step 7

SET TRUSTCERTS 3cx.pem

Step 8

SET SIP_CONTROLLER_LIST "3cx.hcm.com:5060;transport=tcp" (or udp, tls)

1.2 SIP Feature Configuration

This section provides configuration instructions for SIP features supported by the phone.

1.2.1 Registration and P2Pcall with 3CX

TCP configuration

Configure J100 Settings file

Step

Command

Step 1

SET SIP_CONTROLLER_LIST "3cx.hcm.com:5060;transport=tcp"

In 3Cx server

Step 1: Go to Extensions > "Edit extension xxxx" > Phone Provisioning > SIP Transport: TCP

TLS configuration

Configure J100 Settings file

Step

Command

Step 1

SET SIP_CONTROLLER_LIST "3cx.hcm.com:5061;transport=tls"

Step 2

SET TRUSTCERTS 3cx.pem

In 3Cx server

Go to Extensions > "Edit extension xxxx" > Phone Provisioning > SIP Transport: TLS

UDP configuration

Configure J100 Settings file

Step

Command

Step 1

J100 settings file: SET SIP_CONTROLLER_LIST "3cx.hcm.com:5060;transport=udp"

In 3CX server

+ 16 hidden pages