Avaya J139 User Manual
Using Avaya J139 SIP IP Phone in Open
SIP
Release 4.0.9
Issue 1
April 2021
©
2020-2021, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
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Compliance with Laws
You acknowledge and agree that it is Your responsibility for
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
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associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
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Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
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successor site as designated by Avaya.
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Industry Canada (IC) Statements
RSS Standards Statement
https://support.avaya.com (or such successor site as
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
https://support.avaya.com, or such successor site
https://support.avaya.com or such
https://support.avaya.com for
HTTP://
https://
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,
2.4A.
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or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.
Contents
Chapter 1: Introduction.......................................................................................................... 12
Purpose................................................................................................................................ 12
Chapter 2: Avaya J139 phones overview............................................................................. 13
Phone overview.................................................................................................................... 13
Physical layout of a J139 IP Phone................................................................................... 15
Connection jacks for J139 IP Phone................................................................................. 17
Optional components....................................................................................................... 19
Supported features.......................................................................................................... 19
Chapter 3: Getting started...................................................................................................... 21
Entering the provisioning details............................................................................................. 21
Identifying the device type during phone boot-up...................................................................... 22
Logging in to your phone........................................................................................................ 22
Logging out of your phone...................................................................................................... 23
Locking your phone............................................................................................................... 23
Unlocking your phone ........................................................................................................... 23
Chapter 4: Navigation............................................................................................................. 25
Cursor navigation.................................................................................................................. 25
Navigation cluster............................................................................................................ 25
Text input.............................................................................................................................. 26
Line keys.............................................................................................................................. 27
Main menu............................................................................................................................ 27
General phone icons............................................................................................................. 28
Chapter 5: Handling incoming calls...................................................................................... 30
Answering a call.................................................................................................................... 30
Answering a call when on another call..................................................................................... 30
Ignoring a call....................................................................................................................... 31
Declining a call...................................................................................................................... 31
Chapter 6: Handling outgoing calls...................................................................................... 32
Making a call by using the manual dial mode........................................................................... 32
Making a call by using the auto-dial mode............................................................................... 32
Redialing a number............................................................................................................... 33
Making a call by using speed dial............................................................................................ 33
Making a call from the local Сontacts list................................................................................. 34
Making a call from the corporate database Сontacts list........................................................... 34
Making an international call.................................................................................................... 34
Emergency call..................................................................................................................... 35
Making an emergency call................................................................................................ 35
Chapter 7: Broadsoft Call recording indicator..................................................................... 36
Chapter 8: Call related features............................................................................................. 37
April 2021 Using Avaya J139 SIP IP Phone in Open SIP 6
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Contents
Muting and unmuting a call..................................................................................................... 37
Placing a call on hold and resuming the call............................................................................ 37
Chapter 9: Contacts................................................................................................................ 38
Directory............................................................................................................................... 38
Adding a new contact............................................................................................................ 38
Adding a contact from the Recents list.................................................................................... 39
Editing a contact.................................................................................................................... 39
Doing a quick search for a contact.......................................................................................... 40
Viewing local contact details................................................................................................... 40
Searching for a contact.......................................................................................................... 41
Combining contacts............................................................................................................... 41
Deleting a contact.................................................................................................................. 42
Creating a local Сontacts group.............................................................................................. 42
Adding a contact to the local group......................................................................................... 43
Removing a contact from the local group................................................................................. 43
Assigning a ringtone to a contact............................................................................................ 44
LDAP Directory..................................................................................................................... 44
Setting LDAP Directory as the contact search source......................................................... 45
Searching LDAP contacts................................................................................................ 45
Chapter 10: Recents............................................................................................................... 47
Call log................................................................................................................................. 47
Making a call from Recents.................................................................................................... 47
Viewing the Recents details................................................................................................... 47
Deleting a call record from Recents........................................................................................ 48
Clearing the Recents list........................................................................................................ 49
Chapter 11: Conference calls................................................................................................. 50
Adding a person to an active call............................................................................................ 50
Adding a person on hold to a conference call........................................................................... 50
Putting a conference call on hold and resuming a call............................................................... 51
Chapter 12: Do not disturb and Call forward....................................................................... 52
Do not disturb....................................................................................................................... 52
Activating and deactivating Do not disturb......................................................................... 52
Activating the ring reminder.............................................................................................. 53
Call forwarding...................................................................................................................... 53
Call Forward icons........................................................................................................... 54
Forwarding a call to another extension.............................................................................. 54
Forwarding call when busy............................................................................................... 55
Forwarding unanswered calls........................................................................................... 55
Chapter 13: Advanced features............................................................................................. 57
Accessing the Features screen............................................................................................... 57
Activating and deactivating Do not disturb............................................................................... 57
DND icons...................................................................................................................... 58
Activating the screen saver.................................................................................................... 58
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Contents
BroadWorks advance call control............................................................................................ 59
Anonymous Call Block........................................................................................................... 59
Autodialing a pre-assigned number......................................................................................... 60
BroadWorks Anywhere.......................................................................................................... 60
Enabling and disabling BroadWorks Anywhere.................................................................. 60
Configuring BroadWorks Anywhere locations..................................................................... 61
Changing location details................................................................................................. 62
Deleting locations............................................................................................................ 62
Configuring BroadWorks Anywhere Alerting...................................................................... 63
BroadWorks Mobility.............................................................................................................. 63
Enabling and disabling BroadWorks Mobility alerting.......................................................... 64
Configuring BroadWorks Mobility...................................................................................... 64
Editing Mobile identity alerting.......................................................................................... 65
BroadWorks Anywhere and Mobility icons............................................................................... 67
Calendar............................................................................................................................... 68
Accessing calendar......................................................................................................... 68
Configuring the Microsoft® Exchange Server calendar........................................................ 68
Reviewing your Calendar event........................................................................................ 69
Call Park............................................................................................................................... 70
Call Park icons................................................................................................................ 70
Call park notifications....................................................................................................... 71
Customizing parked call notification.................................................................................. 71
Parking a call.................................................................................................................. 72
Parking a call to a call park group..................................................................................... 73
Unparking a call.............................................................................................................. 73
Dynamic Park and Page........................................................................................................ 74
Parking and paging an active call...................................................................................... 74
Retrieving a parked call................................................................................................... 75
Call Retrieve......................................................................................................................... 75
Using Call Retrieve.......................................................................................................... 76
Call Transfer......................................................................................................................... 76
Making a consultative transfer.......................................................................................... 76
Making a blind transfer..................................................................................................... 77
Call Waiting.......................................................................................................................... 77
Enabling and disabling the Call Waiting feature.................................................................. 78
Distinctive Ringing................................................................................................................. 78
Setting a distinctive ring tone............................................................................................ 78
Enabling Auto Answer........................................................................................................... 79
Group Paging........................................................................................................................ 80
Long-term acoustic exposure protection.................................................................................. 80
Configuring Long term acoustic protection......................................................................... 80
Multicast Paging.................................................................................................................... 81
Sending a multicast page................................................................................................. 81
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Contents
Pre-configuration of keys....................................................................................................... 82
Push-To-Talk......................................................................................................................... 82
Retrieving a voice message................................................................................................... 83
SLA Mon™ ........................................................................................................................... 83
Using a Guest Login.............................................................................................................. 83
Chapter 14: Busy Lamp Field................................................................................................ 85
BLF icons and visual LED indication....................................................................................... 85
Adding a Broadsoft BLF user.................................................................................................. 86
Customizing BLF incoming call indication................................................................................ 87
Customizing Presence parked call indication........................................................................... 88
Customizing the ring tone ...................................................................................................... 88
BLF call operations................................................................................................................ 89
Making a call to a monitored user..................................................................................... 89
Picking up an incoming call.............................................................................................. 89
Barging in on an active call............................................................................................... 90
Unparking a call.............................................................................................................. 90
Prioritizing incoming calls over a BLF call.......................................................................... 90
Chapter 15: Shared call appearance..................................................................................... 92
SCA icons and visual LED indication....................................................................................... 93
Joining a call in a shared line.................................................................................................. 94
Putting a call on private hold and resuming a call..................................................................... 94
Customizing ringtones for the SCA extension.......................................................................... 95
Customizing SCA lines.......................................................................................................... 96
Customizing incoming call alerts for shared lines..................................................................... 96
Viewing SCA configuration..................................................................................................... 97
Chapter 16: Simultaneous Ring Personal............................................................................ 99
Accessing Simultaneous Ring Personal from the phone menu.................................................. 99
Disabling Simultaneous Ring Personal during an active call.................................................... 100
Adding a Simultaneous Ring number.................................................................................... 100
Editing Simultaneous Ring numbers..................................................................................... 101
Deleting a Simultaneous Ring number.................................................................................. 101
Chapter 17: Customization.................................................................................................. 102
Phone................................................................................................................................ 102
Setting the dialing mode................................................................................................. 102
Displaying сall timers..................................................................................................... 102
Setting key repeat delay................................................................................................. 103
Setting redial options..................................................................................................... 103
Setting the Audio button................................................................................................. 104
Assigning speed dial entries........................................................................................... 104
Setting Mute alert.......................................................................................................... 105
Visual alerting............................................................................................................... 105
Customizing phone keys................................................................................................ 106
Restoring customized keys to default.............................................................................. 107
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Contents
Applications........................................................................................................................ 107
Enabling the Away timer................................................................................................ 107
Enabling phone auto-lock............................................................................................... 108
Turning call history on and off......................................................................................... 108
Microsoft® Exchange account integration......................................................................... 108
Entering Microsoft® Exchange credentials for basic authentication..................................... 109
Entering Microsoft® Exchange credentials for OAuth authentication................................... 110
Enabling and disabling Microsoft® Exchange contact integration........................................ 111
Calendar settings........................................................................................................... 111
Audio.................................................................................................................................. 114
Turning automatic gain control on or off........................................................................... 114
Selecting audio path...................................................................................................... 114
Turning button clicks on and off....................................................................................... 115
Turning error tones on and off......................................................................................... 115
Enabling wireless headset bidirectional signaling............................................................. 116
Configuring hearing aid compatibility............................................................................... 116
Setting a headset profile................................................................................................. 117
Setting headset mic level................................................................................................ 118
Setting a personalized ringtone....................................................................................... 118
Display............................................................................................................................... 119
Changing the screen saver............................................................................................. 119
Setting the screen saver details...................................................................................... 119
Setting the backlight timer.............................................................................................. 120
Adjusting the brightness of a phone screen..................................................................... 120
Setting the display language.......................................................................................... 120
Adjusting phone screen width......................................................................................... 121
Setting the date format................................................................................................... 121
Setting the time format................................................................................................... 122
Setting the time zone..................................................................................................... 122
Setting the text size....................................................................................................... 123
Backup and restore............................................................................................................. 123
Backup and restore overview......................................................................................... 123
Chapter 18: Phone update................................................................................................... 125
Updating your phone........................................................................................................... 125
Checking your phone periodic automatic update.................................................................... 125
Chapter 19: Troubleshooting............................................................................................... 127
Recording audio parameters ............................................................................................... 127
Limited access during failover.............................................................................................. 127
Viewing the Product ID........................................................................................................ 128
Viewing the Device type....................................................................................................... 129
Viewing the Server type....................................................................................................... 129
Chapter 20: Resources......................................................................................................... 130
Documentation.................................................................................................................... 130
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Contents
Finding documents on the Avaya Support website........................................................... 130
Avaya Documentation Center navigation......................................................................... 130
Viewing Avaya Mentor videos............................................................................................... 132
Support.............................................................................................................................. 132
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya J139 IP Phone features in an Open SIP environment.
This document is intended for people who want to learn how to use Avaya J139 IP Phone features
and capabilities.
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Chapter 2: Avaya J139 phones overview
Phone overview
Avaya J139 IP Phone is a phone for business communications.
The phone has a color display.
Physical specifications
• 4 buttons with red and green dual LEDs
• 320 x 240 pixel display
• Dual-position stand, optional wall mount stand
• Gigabit Ethernet (10/100/1000 Mbps) line interface
• Second Gigabit Ethernet (10/100/1000 Mbps) interface
• PoE Class 1, supports 802.3az, optional AC to 5V adapter
• Four call appearances
• Four soft keys
• Hard buttons for phone:
- Contacts
- Recents
- Navigation cluster
- Headset
- Speaker
- Volume
- Mute
- Main menu
- Phone key
• LED buttons for phone:
- Messages
- Recents
- Headset
- Speaker
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Avaya J139 phones overview
- Mute
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Physical layout of a J139 IP Phone
Phone overview
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Avaya J139 phones overview
No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
2 Phone display Displays two areas:
1. Top Bar: It is always visible, displays communication and device
status, and time and date.
2. Application area displays the following:
• Application header: It displays the context specific application
title, and one or more subtitles. Depending on the appearance
type and the call state, the header displays details of the call.
• Application content area: it displays menus, lists, pop-up
windows, images, or other application content.
• Softkey labels area: it displays labels with information about
the state of the Soft Key buttons.
3 Line Keys Used to select the corresponding rows. Each line key has a LED that
displays the following visual alerts:
• Red light: disabled features.
• Green light: incoming call and enabled features.
• Red and green light: phone is off-hook.
4 Softkeys Used to select the corresponding label of context-specific actions.
5, 7 Navigation cluster Used to navigate on the Phone screen.
• Up and Down arrow keys: to scroll up and down.
• Right and Left arrow keys: to move cursor in the text input field,
and to toggle values in the selection fields.
• OK button: to select the action assigned to the first soft key.
11 Voicemail Used to dial the configured voice mail number to receive a voice
message.
12 Headset Used to toggle your call from the speaker to headset.
13 Speaker Used to turn on the speaker.
14 Volume Used to adjust volume of a handset, a speaker, or a ringtone.
• (+): To increase the volume.
• (-): To decrease the volume.
15 Mute Button Used to mute and unmute the outgoing audio.
16 Handset Used to receive and make calls
Application keys provide direct access to the corresponding applications:
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No. Application keys Description
6 Phone key Displays the Phone screen.
8 Main menu Displays the list of options, such as Features, Applications,
Settings, Network information, Administration, and About.
9 Contacts Displays the entries in your Contacts list.
10 Recents Displays call history list.
Connection jacks for J139 IP Phone
The following image illustrates the connection jacks that are present on the back panel of Avaya
J139 IP Phone.
The image schematically describes which device to connect to which jack.
Phone overview
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1
3
4 5
2
Avaya J139 phones overview
No. Name Description
1 5V DC Jack To connect the power supply.
2 Network port To connect the Ethernet cable.
3 PC port To connect the computer.
4 Headset Jack To connect the headset.
5 Handset Jack To connect the handset.
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Optional components
You can use the following components to your phone. These components are not a part of your
phone package and needs to ordered separately. You might need assistance of your system
administrator to install few of these items:
• PSAC12R–050 – 5V DC Power adapter
• PoE power supply
Supported features
The following table shows the features supported in Avaya J139 IP Phone:
Features Supported
Call Transfer Yes
Automatic Call Back No
Bridge Call Appearance No
Call Forward Yes
Call Park / Unpark Yes
Call Pickup Yes
Contact Center (CC Elite) No
Contacts Yes
Conference calls Yes
Conference List Roster No
Dial Intercom Yes
Dial mode Yes
Display Presence No
Do Not Disturb Yes
EC500 No
EHS (Headset Control) Yes
Enhanced Call Forward Yes
Exclusion Yes
Emergency dialing when user not logged in Yes
Guest Login Yes
Hunt Group Busy Yes
Malicious Call Trace (MCT) No
MLPP No
Phone overview
Table continues…
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Avaya J139 phones overview
Features Supported
Multiple Device Access (MDA) No
LNCC Yes
Presence Yes
Call Priority Yes
Redial from list Yes
Shared Control Yes
Speed Dial Yes
Team Button Yes
Whisper Page Yes
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Chapter 3: Getting started
Entering the provisioning details
About this task
Enter the provisioning server address if the phone prompts, for example, when you connect to the
network for the first time.
Before you begin
Obtain the provisioning server address from the system administrator.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press one of the following:
• Yes: To connect to the Device Enrollment Services server to obtain the provisioning
server address and ignore the provisioning server address from the DHCP.
• No: To obtain the provisioning server address from the DHCP server.
In case of a time out, and the DHCP does not provide the provisioning server address, the
phone selects Yes.
If the connection to Device Enrollment Services is successful, and the phone receives the
provisioning server address, the phone continues to boot and not prompt you for the
provisioning server address.
If the connection to Device Enrollment Services is successful, and the phone does not
receive the provisioning server address from Device Enrollment Services, the phone
prompts you for a Numeric Enrollment code. Contact your administrator for a numeric
enrollment code. When you enter the valid numeric enrollment code, the phone continues
to boot and not prompt you for the provisioning server address.
If you do not have a numeric enrollment code, press Cancel. The phone continues to boot
using the DHCP.
The phone displays the Starting message. If the phone does not receive the
provisioning server address from the Device Enrollment Services or the DHCP server, the
phone displays the Enter provisioning details screen.
2. On Enter provisioning details screen, press one of the following:
• Config: To enter the provisioning server address.
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Getting started
3. After you have pressed Config, enter the provisioning server address in the Address field.
4. (Optional) Enter the Group number.
5. Press Save.
• Never: To never prompt for the provisioning server address.
• Cancel: To cancel the prompt and display the Login screen.
The address is an alphanumeric URL like http://myfileserver.com/j100/.
Tip:
To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the
ABC mode.
To enter the forward slash symbol (/) in the field, press the / soft key.
Obtain the Group number from your system administrator. The value ranges from 0 to 999.
0 is the default value. If you do not enter any value in this field, the phone uses the default
value.
The phone continues to boot and connect to the provisioning server address for
provisioning configuration.
Identifying the device type during phone boot-up
About this task
Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This
feature is supported only in the phone software version 4.0.3 and later.
Procedure
1. Set up the phone hardware.
2. Plug the Ethernet cable to the phone.
The phone powers up and starts to initialize.
The phone primary screen displays one of the following as the backsplash screen:
• A screen with Avaya text for Avaya SIP phones
• A screen with Open SIP text for Open SIP phones
Logging in to your phone
Before you begin
Your extension and password are provided by your administrator.
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Procedure
1. On the Login screen in the Username field, type your extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
5. To change the extension number or the password, press Backspac.
Logging out of your phone
About this task
Use this procedure to log out of your extension.
Procedure
1. Press the Main menu.
Logging out of your phone
2. Scroll to Applications and press Select.
3. Scroll to Log out, and press Select.
4. In the confirmation window, press Log out.
Locking your phone
About this task
You can lock your phone to prevent unauthorized use of the phone when you are away. Locking
your phone does not log you out, you can still receive all calls and make calls to emergency
numbers.
To lock the phone, press Main menu, and select Applications > Lock.
Unlocking your phone
About this task
You can unlock your phone using a PIN or a password. Depending on the configuration made by
your administrator, the phone screen displays the field for entering either a PIN or a password. A
PIN is a digit-only value whereas a password can be an alphanumeric value.
If you do not know or remember your PIN or password, contact your administrator.
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Getting started
You cannot unlock the phone if you enter an incorrect PIN or password.
Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock the phone for a period that your
administrator specifies.
To unlock the phone, press Unlock and enter the PIN or password.
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Chapter 4: Navigation
Cursor navigation
You can use the navigation cluster for cursor movement or selection of options on the Phone
screen or in other menus. The navigation cluster has the following keys on the phone:
• Left Arrow
• Right Arrow
• Up Arrow
• Down Arrow
• OK
Related links
Navigation cluster on page 25
Navigation cluster
The effect of pressing a navigation key depends on the current application and context.
Key name
Left Arrow and Right Arrow Use these keys in:
Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop-
Description
• Text input fields to move the cursor position.
• Selection fields to toggle field values and select options in
lists and menus.
• Half-width displays to move the selection left or right.
• Scrolling between pages when navigating the phone
screen, provided that page scrolling mode is switched on
by your administrator.
The directional keys are context-sensitive.
up windows.
Table continues…
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Navigation
Key name Description
OK, center button of the navigation cluster. Unless otherwise specified, use this key for the first or left-
most soft key action.
If there are two or more pages of soft keys, the OK key is
active only when the phone screen displays the first page of
soft keys.
Related links
Cursor navigation on page 25
Text input
You can use the dial pad or the text input soft keys to edit and enter text in the text input fields of
the phone.
Input field
Depending on the application and context, a text input field is a text box with a label. The user
interface displays labels on the left side of the text box or in the line preceding the text box. An
input field can be blank or display a current value that can be modified. The user interface displays
input cursors on the right side of the current value or, if the input field is blank, on the left side of
the text box.
Hint text
Depending on the application and context, a text box contains hint text. The user interface
displays hint text on the left side of the text box in grey, italic font. The interface replaces the hint
text with the actual text that you enter. The interface displays the hint text again when you clear
the entered text. The interface does not display the hint text if the field contains a value.
Text truncation
When the space in the input area cannot display the full current value, the user interface truncates
the text. The interface truncates the text from the left side and displays a blank space with a cursor
on the right side of the input field for a new entry. When you enter a new character, the interface
truncates the existing character from the left side of the display.
Active language text direction
When the text direction of the active language is right-to-left, the text entry rules are reversed. The
user interface:
• Displays the hint text on the right side of the text box.
• Displays the input cursor on the left side of the current character or, if the input field is blank,
on the right side.
• Displays the new character on the left side of the current character.
• Deletes the character on the right side of the cursor when you press Backspace.
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Line keys
The line keys are context-sensitive. When you press a line key:
• In full-width lists, the user interface selects the corresponding line or the object.
• In half-width lists, the interface selects the list item adjacent to the key.
• In page scroll mode and then scroll on to the next or previous page, the selected item
remains highlighted.
Input line
The following actions take place when you press the line key against the input lines.
• Selects the corresponding line for the line which accepts user input.
• Displays the cursor after the last character of the existing content if the line is an input line. If
an input line is selected, the interface performs no action even if the cursor is in the middle of
the line.
• Performs the action of the first soft key for the line which does not accept user input even if
the line is already selected.
For example, when you press a line key in Contacts, the interface initiates a call to the
contact because the first soft key represents the Call key.
Line keys
Main menu
The following table lists the Main menu icons used in Avaya J139 IP Phone:
Icons
Name Description
Features To access administrator activated features.
Applications • To access phone applications such as
Contacts, Recents, and Activate screen saver.
• To log out of the phone extension to protect
your settings or let another user log in.
Settings To change your phone settings, customize button
labels, adjust brightness, audio settings, assign
speed dial entries, etc.
Network information To check network settings.
Administration To access administration settings.
About To view the phone model, software version,
default device type, and the default server type.
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Navigation
General phone icons
The following table lists the icons used in Avaya J139 IP Phone:
Icon Description
Microphone is muted.
Missed call on your phone. You can see this icon in the Recents
application.
Incoming call; indicates you have answered this call. You can see this
icon in the Recents application.
Outgoing call; indicates you have made this call. You can see this icon in
the Recents application.
Incoming call is alerting.
Outgoing call; indicates you have made this call.
Call is active.
Call is on hold.
Call is on hold during conference call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see more pages / screens /
options.
Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not connected to the Session Manager and is
operating in Failover mode. Some features might not be available or work
incorrectly.
If the appearance line displays this icon, it indicates that the phone has
encountered a failure and has preserved the media session until the near
user hangs up.
This icon can also indicate that the phone is connected to the call server
but the features are not available.
The Do not disturb feature is on.
Table continues…
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Icon Description
The Call forward feature is on.
Indicates that the call is using a wideband codec for excellent voice
quality.
Indicates a low network performance or presence of local network issues
that might result in lower call quality.
Indicates that the SLA Mon™ agent has taken control of the phone.
Indicates that the call is being recorded for SLA Mon™.
Indicates that the audio of this call is secure.
Indicates that the audio alert for incoming calls is off.
Indicates that you have missed a call. The number in the icon indicates
the number of missed calls.
Indicates that you have missed a call. The + in the icon indicates that the
number of missed calls are more than 9.
Autodialing feature
General phone icons
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Chapter 5: Handling incoming calls
Answering a call
About this task
Use this procedure to answer a call. When you receive a call, the phone does the following:
• Generates audio-visual alerts.
• Displays the caller’s name or number.
Note:
When the Incoming call pop-up window is displayed, the only visual alert is the flashing
beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing.
Procedure
Do one of the following:
• Lift the handset.
• Press Speaker.
• Press OK button.
• Press the Answer soft key.
• Press Headset.
Answering a call when on another call
About this task
You can receive a call on a secondary call appearance only if the call appearance is free.
Procedure
Press one of the following:
• The Answer soft key
• OK Button
The phone puts the first call on hold and moves to the second call.
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