Avaya J139 User Manual

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Using Avaya J139 SIP IP Phone in Open SIP

Release 4.0.9

Issue 1

April 2021

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2020-2021, Avaya Inc.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website:

https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License as set forth below in the Designated System(s) License (DS) section as applicable. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a set of Designated Processors that hosts (physically or virtually) a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number of Instances of the Software as indicated in the order, Documentation, or as authorized by Avaya in writing. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license accompanying or applicable to the Software (“Shrinkwrap License”) as indicated in the order, Documentation, or as authorized by Avaya in writing.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

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Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Unless otherwise stated, each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

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This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the

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equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental Protection Agency.

EU Countries

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP Phones– Use Only Limited Power Supply Phihong Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.

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Chapter 1: Introduction.......................................................................................................... 12

Purpose................................................................................................................................ 12

Chapter 2: Avaya J139 phones overview............................................................................. 13

Phone overview.................................................................................................................... 13

Physical layout of a J139 IP Phone................................................................................... 15

Connection jacks for J139 IP Phone................................................................................. 17

Optional components....................................................................................................... 19

Supported features.......................................................................................................... 19

Chapter 3: Getting started...................................................................................................... 21

Entering the provisioning details............................................................................................. 21

Identifying the device type during phone boot-up...................................................................... 22

Logging in to your phone........................................................................................................ 22

Logging out of your phone...................................................................................................... 23

Locking your phone............................................................................................................... 23

Unlocking your phone ........................................................................................................... 23

Chapter 4: Navigation............................................................................................................. 25

Cursor navigation.................................................................................................................. 25

Navigation cluster............................................................................................................ 25

Text input.............................................................................................................................. 26

Line keys.............................................................................................................................. 27

Main menu............................................................................................................................ 27

General phone icons............................................................................................................. 28

Chapter 5: Handling incoming calls...................................................................................... 30

Answering a call.................................................................................................................... 30

Answering a call when on another call..................................................................................... 30

Ignoring a call....................................................................................................................... 31

Declining a call...................................................................................................................... 31

Chapter 6: Handling outgoing calls...................................................................................... 32

Making a call by using the manual dial mode........................................................................... 32

Making a call by using the auto-dial mode............................................................................... 32

Redialing a number............................................................................................................... 33

Making a call by using speed dial............................................................................................ 33

Making a call from the local Сontacts list................................................................................. 34

Making a call from the corporate database Сontacts list........................................................... 34

Making an international call.................................................................................................... 34

Emergency call..................................................................................................................... 35

Making an emergency call................................................................................................ 35

Chapter 7: Broadsoft Call recording indicator..................................................................... 36

Chapter 8: Call related features............................................................................................. 37

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Contents

Muting and unmuting a call..................................................................................................... 37

Placing a call on hold and resuming the call............................................................................ 37

Chapter 9: Contacts................................................................................................................ 38

Directory............................................................................................................................... 38

Adding a new contact............................................................................................................ 38

Adding a contact from the Recents list.................................................................................... 39

Editing a contact.................................................................................................................... 39

Doing a quick search for a contact.......................................................................................... 40

Viewing local contact details................................................................................................... 40

Searching for a contact.......................................................................................................... 41

Combining contacts............................................................................................................... 41

Deleting a contact.................................................................................................................. 42

Creating a local Сontacts group.............................................................................................. 42

Adding a contact to the local group......................................................................................... 43

Removing a contact from the local group................................................................................. 43

Assigning a ringtone to a contact............................................................................................ 44

LDAP Directory..................................................................................................................... 44

Setting LDAP Directory as the contact search source......................................................... 45

Searching LDAP contacts................................................................................................ 45

Chapter 10: Recents............................................................................................................... 47

Call log................................................................................................................................. 47

Making a call from Recents.................................................................................................... 47

Viewing the Recents details................................................................................................... 47

Deleting a call record from Recents........................................................................................ 48

Clearing the Recents list........................................................................................................ 49

Chapter 11: Conference calls................................................................................................. 50

Adding a person to an active call............................................................................................ 50

Adding a person on hold to a conference call........................................................................... 50

Putting a conference call on hold and resuming a call............................................................... 51

Chapter 12: Do not disturb and Call forward....................................................................... 52

Do not disturb....................................................................................................................... 52

Activating and deactivating Do not disturb......................................................................... 52

Activating the ring reminder.............................................................................................. 53

Call forwarding...................................................................................................................... 53

Call Forward icons........................................................................................................... 54

Forwarding a call to another extension.............................................................................. 54

Forwarding call when busy............................................................................................... 55

Forwarding unanswered calls........................................................................................... 55

Chapter 13: Advanced features............................................................................................. 57

Accessing the Features screen............................................................................................... 57

Activating and deactivating Do not disturb............................................................................... 57

DND icons...................................................................................................................... 58

Activating the screen saver.................................................................................................... 58

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Contents

BroadWorks advance call control............................................................................................ 59

Anonymous Call Block........................................................................................................... 59

Autodialing a pre-assigned number......................................................................................... 60

BroadWorks Anywhere.......................................................................................................... 60

Enabling and disabling BroadWorks Anywhere.................................................................. 60

Configuring BroadWorks Anywhere locations..................................................................... 61

Changing location details................................................................................................. 62

Deleting locations............................................................................................................ 62

Configuring BroadWorks Anywhere Alerting...................................................................... 63

BroadWorks Mobility.............................................................................................................. 63

Enabling and disabling BroadWorks Mobility alerting.......................................................... 64

Configuring BroadWorks Mobility...................................................................................... 64

Editing Mobile identity alerting.......................................................................................... 65

BroadWorks Anywhere and Mobility icons............................................................................... 67

Calendar............................................................................................................................... 68

Accessing calendar......................................................................................................... 68

Configuring the Microsoft® Exchange Server calendar........................................................ 68

Reviewing your Calendar event........................................................................................ 69

Call Park............................................................................................................................... 70

Call Park icons................................................................................................................ 70

Call park notifications....................................................................................................... 71

Customizing parked call notification.................................................................................. 71

Parking a call.................................................................................................................. 72

Parking a call to a call park group..................................................................................... 73

Unparking a call.............................................................................................................. 73

Dynamic Park and Page........................................................................................................ 74

Parking and paging an active call...................................................................................... 74

Retrieving a parked call................................................................................................... 75

Call Retrieve......................................................................................................................... 75

Using Call Retrieve.......................................................................................................... 76

Call Transfer......................................................................................................................... 76

Making a consultative transfer.......................................................................................... 76

Making a blind transfer..................................................................................................... 77

Call Waiting.......................................................................................................................... 77

Enabling and disabling the Call Waiting feature.................................................................. 78

Distinctive Ringing................................................................................................................. 78

Setting a distinctive ring tone............................................................................................ 78

Enabling Auto Answer........................................................................................................... 79

Group Paging........................................................................................................................ 80

Long-term acoustic exposure protection.................................................................................. 80

Configuring Long term acoustic protection......................................................................... 80

Multicast Paging.................................................................................................................... 81

Sending a multicast page................................................................................................. 81

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Contents

Pre-configuration of keys....................................................................................................... 82

Push-To-Talk......................................................................................................................... 82

Retrieving a voice message................................................................................................... 83

SLA Mon™ ........................................................................................................................... 83

Using a Guest Login.............................................................................................................. 83

Chapter 14: Busy Lamp Field................................................................................................ 85

BLF icons and visual LED indication....................................................................................... 85

Adding a Broadsoft BLF user.................................................................................................. 86

Customizing BLF incoming call indication................................................................................ 87

Customizing Presence parked call indication........................................................................... 88

Customizing the ring tone ...................................................................................................... 88

BLF call operations................................................................................................................ 89

Making a call to a monitored user..................................................................................... 89

Picking up an incoming call.............................................................................................. 89

Barging in on an active call............................................................................................... 90

Unparking a call.............................................................................................................. 90

Prioritizing incoming calls over a BLF call.......................................................................... 90

Chapter 15: Shared call appearance..................................................................................... 92

SCA icons and visual LED indication....................................................................................... 93

Joining a call in a shared line.................................................................................................. 94

Putting a call on private hold and resuming a call..................................................................... 94

Customizing ringtones for the SCA extension.......................................................................... 95

Customizing SCA lines.......................................................................................................... 96

Customizing incoming call alerts for shared lines..................................................................... 96

Viewing SCA configuration..................................................................................................... 97

Chapter 16: Simultaneous Ring Personal............................................................................ 99

Accessing Simultaneous Ring Personal from the phone menu.................................................. 99

Disabling Simultaneous Ring Personal during an active call.................................................... 100

Adding a Simultaneous Ring number.................................................................................... 100

Editing Simultaneous Ring numbers..................................................................................... 101

Deleting a Simultaneous Ring number.................................................................................. 101

Chapter 17: Customization.................................................................................................. 102

Phone................................................................................................................................ 102

Setting the dialing mode................................................................................................. 102

Displaying сall timers..................................................................................................... 102

Setting key repeat delay................................................................................................. 103

Setting redial options..................................................................................................... 103

Setting the Audio button................................................................................................. 104

Assigning speed dial entries........................................................................................... 104

Setting Mute alert.......................................................................................................... 105

Visual alerting............................................................................................................... 105

Customizing phone keys................................................................................................ 106

Restoring customized keys to default.............................................................................. 107

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Contents

Applications........................................................................................................................ 107

Enabling the Away timer................................................................................................ 107

Enabling phone auto-lock............................................................................................... 108

Turning call history on and off......................................................................................... 108

Microsoft® Exchange account integration......................................................................... 108

Entering Microsoft® Exchange credentials for basic authentication..................................... 109

Entering Microsoft® Exchange credentials for OAuth authentication................................... 110

Enabling and disabling Microsoft® Exchange contact integration........................................ 111

Calendar settings........................................................................................................... 111

Audio.................................................................................................................................. 114

Turning automatic gain control on or off........................................................................... 114

Selecting audio path...................................................................................................... 114

Turning button clicks on and off....................................................................................... 115

Turning error tones on and off......................................................................................... 115

Enabling wireless headset bidirectional signaling............................................................. 116

Configuring hearing aid compatibility............................................................................... 116

Setting a headset profile................................................................................................. 117

Setting headset mic level................................................................................................ 118

Setting a personalized ringtone....................................................................................... 118

Display............................................................................................................................... 119

Changing the screen saver............................................................................................. 119

Setting the screen saver details...................................................................................... 119

Setting the backlight timer.............................................................................................. 120

Adjusting the brightness of a phone screen..................................................................... 120

Setting the display language.......................................................................................... 120

Adjusting phone screen width......................................................................................... 121

Setting the date format................................................................................................... 121

Setting the time format................................................................................................... 122

Setting the time zone..................................................................................................... 122

Setting the text size....................................................................................................... 123

Backup and restore............................................................................................................. 123

Backup and restore overview......................................................................................... 123

Chapter 18: Phone update................................................................................................... 125

Updating your phone........................................................................................................... 125

Checking your phone periodic automatic update.................................................................... 125

Chapter 19: Troubleshooting............................................................................................... 127

Recording audio parameters ............................................................................................... 127

Limited access during failover.............................................................................................. 127

Viewing the Product ID........................................................................................................ 128

Viewing the Device type....................................................................................................... 129

Viewing the Server type....................................................................................................... 129

Chapter 20: Resources......................................................................................................... 130

Documentation.................................................................................................................... 130

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Contents

Finding documents on the Avaya Support website........................................................... 130

Avaya Documentation Center navigation......................................................................... 130

Viewing Avaya Mentor videos............................................................................................... 132

Support.............................................................................................................................. 132

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Chapter 1: Introduction

Purpose

This document describes how to use Avaya J139 IP Phone features in an Open SIP environment.

This document is intended for people who want to learn how to use Avaya J139 IP Phone features and capabilities.

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Chapter 2: Avaya J139 phones overview

Phone overview

Avaya J139 IP Phone is a phone for business communications.

The phone has a color display.

Physical specifications

• 4 buttons with red and green dual LEDs

• 320 x 240 pixel display

• Dual-position stand, optional wall mount stand

• Gigabit Ethernet (10/100/1000 Mbps) line interface

• Second Gigabit Ethernet (10/100/1000 Mbps) interface

• PoE Class 1, supports 802.3az, optional AC to 5V adapter

• Four call appearances

• Four soft keys

• Hard buttons for phone:

- Contacts

- Recents

- Navigation cluster

- Headset

- Speaker

- Volume

- Mute

- Main menu

- Phone key

• LED buttons for phone:

- Messages

- Recents

- Headset

- Speaker

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Avaya J139 phones overview

- Mute

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Physical layout of a J139 IP Phone

Phone overview

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Avaya J139 phones overview

No. Name Description

1 Beacon LED Provides visual alerts for the following:

• Incoming call

• Voice mail

2 Phone display Displays two areas:

1. Top Bar: It is always visible, displays communication and device status, and time and date.

2. Application area displays the following:

• Application header: It displays the context specific application

title, and one or more subtitles. Depending on the appearance type and the call state, the header displays details of the call.

• Application content area: it displays menus, lists, pop-up

windows, images, or other application content.

• Softkey labels area: it displays labels with information about

the state of the Soft Key buttons.

3 Line Keys Used to select the corresponding rows. Each line key has a LED that

displays the following visual alerts:

• Red light: disabled features.

• Green light: incoming call and enabled features.

• Red and green light: phone is off-hook.

4 Softkeys Used to select the corresponding label of context-specific actions.

5, 7 Navigation cluster Used to navigate on the Phone screen.

• Up and Down arrow keys: to scroll up and down.

• Right and Left arrow keys: to move cursor in the text input field,

and to toggle values in the selection fields.

• OK button: to select the action assigned to the first soft key.

11 Voicemail Used to dial the configured voice mail number to receive a voice

message.

12 Headset Used to toggle your call from the speaker to headset.

13 Speaker Used to turn on the speaker.

14 Volume Used to adjust volume of a handset, a speaker, or a ringtone.

• (+): To increase the volume.

• (-): To decrease the volume.

15 Mute Button Used to mute and unmute the outgoing audio.

16 Handset Used to receive and make calls

Application keys provide direct access to the corresponding applications:

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No. Application keys Description

6 Phone key Displays the Phone screen.

8 Main menu Displays the list of options, such as Features, Applications,

Settings, Network information, Administration, and About.

9 Contacts Displays the entries in your Contacts list.

10 Recents Displays call history list.

Connection jacks for J139 IP Phone

The following image illustrates the connection jacks that are present on the back panel of Avaya J139 IP Phone.

The image schematically describes which device to connect to which jack.

Phone overview

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4 5

Avaya J139 phones overview

No. Name Description

1 5V DC Jack To connect the power supply.

2 Network port To connect the Ethernet cable.

3 PC port To connect the computer.

4 Headset Jack To connect the headset.

5 Handset Jack To connect the handset.

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Optional components

You can use the following components to your phone. These components are not a part of your phone package and needs to ordered separately. You might need assistance of your system administrator to install few of these items:

• PSAC12R–050 – 5V DC Power adapter

• PoE power supply

Supported features

The following table shows the features supported in Avaya J139 IP Phone:

Features Supported

Call Transfer Yes

Automatic Call Back No

Bridge Call Appearance No

Call Forward Yes

Call Park / Unpark Yes

Call Pickup Yes

Contact Center (CC Elite) No

Contacts Yes

Conference calls Yes

Conference List Roster No

Dial Intercom Yes

Dial mode Yes

Display Presence No

Do Not Disturb Yes

EC500 No

EHS (Headset Control) Yes

Enhanced Call Forward Yes

Exclusion Yes

Emergency dialing when user not logged in Yes

Guest Login Yes

Hunt Group Busy Yes

Malicious Call Trace (MCT) No

MLPP No

Phone overview

Table continues…

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Avaya J139 phones overview

Features Supported

Multiple Device Access (MDA) No

LNCC Yes

Presence Yes

Call Priority Yes

Redial from list Yes

Shared Control Yes

Speed Dial Yes

Team Button Yes

Whisper Page Yes

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Chapter 3: Getting started

Entering the provisioning details

About this task

Enter the provisioning server address if the phone prompts, for example, when you connect to the network for the first time.

Before you begin

Obtain the provisioning server address from the system administrator.

Procedure

1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you want to activate Auto Provisioning now?, press one of the following:

• Yes: To connect to the Device Enrollment Services server to obtain the provisioning

server address and ignore the provisioning server address from the DHCP.

• No: To obtain the provisioning server address from the DHCP server.

In case of a time out, and the DHCP does not provide the provisioning server address, the phone selects Yes.

If the connection to Device Enrollment Services is successful, and the phone receives the provisioning server address, the phone continues to boot and not prompt you for the provisioning server address.

If the connection to Device Enrollment Services is successful, and the phone does not receive the provisioning server address from Device Enrollment Services, the phone prompts you for a Numeric Enrollment code. Contact your administrator for a numeric enrollment code. When you enter the valid numeric enrollment code, the phone continues to boot and not prompt you for the provisioning server address.

If you do not have a numeric enrollment code, press Cancel. The phone continues to boot using the DHCP.

The phone displays the Starting message. If the phone does not receive the provisioning server address from the Device Enrollment Services or the DHCP server, the phone displays the Enter provisioning details screen.

2. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

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Getting started

3. After you have pressed Config, enter the provisioning server address in the Address field.

4. (Optional) Enter the Group number.

5. Press Save.

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

The address is an alphanumeric URL like http://myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

Obtain the Group number from your system administrator. The value ranges from 0 to 999. 0 is the default value. If you do not enter any value in this field, the phone uses the default value.

The phone continues to boot and connect to the provisioning server address for provisioning configuration.

Identifying the device type during phone boot-up

About this task

Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone primary screen displays one of the following as the backsplash screen:

• A screen with Avaya text for Avaya SIP phones

• A screen with Open SIP text for Open SIP phones

Logging in to your phone

Before you begin

Your extension and password are provided by your administrator.

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Procedure

1. On the Login screen in the Username field, type your extension.

2. Press Enter.

3. In the Password field, type your password.

4. Press Enter.

5. To change the extension number or the password, press Backspac.

Logging out of your phone

About this task

Use this procedure to log out of your extension.

Procedure

1. Press the Main menu.

Logging out of your phone

2. Scroll to Applications and press Select.

3. Scroll to Log out, and press Select.

4. In the confirmation window, press Log out.

Locking your phone

About this task

You can lock your phone to prevent unauthorized use of the phone when you are away. Locking your phone does not log you out, you can still receive all calls and make calls to emergency numbers.

To lock the phone, press Main menu, and select Applications > Lock.

Unlocking your phone

About this task

You can unlock your phone using a PIN or a password. Depending on the configuration made by your administrator, the phone screen displays the field for entering either a PIN or a password. A PIN is a digit-only value whereas a password can be an alphanumeric value.

If you do not know or remember your PIN or password, contact your administrator.

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Getting started

You cannot unlock the phone if you enter an incorrect PIN or password.

Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies.

To unlock the phone, press Unlock and enter the PIN or password.

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Chapter 4: Navigation

Cursor navigation

You can use the navigation cluster for cursor movement or selection of options on the Phone screen or in other menus. The navigation cluster has the following keys on the phone:

• Left Arrow

• Right Arrow

• Up Arrow

• Down Arrow

• OK

Related links

Navigation cluster on page 25

Navigation cluster

The effect of pressing a navigation key depends on the current application and context.

Key name

Left Arrow and Right Arrow Use these keys in:

Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop-

Description

• Text input fields to move the cursor position.

• Selection fields to toggle field values and select options in lists and menus.

• Half-width displays to move the selection left or right.

• Scrolling between pages when navigating the phone screen, provided that page scrolling mode is switched on by your administrator.

The directional keys are context-sensitive.

up windows.

Table continues…

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Navigation

Key name Description

OK, center button of the navigation cluster. Unless otherwise specified, use this key for the first or left-

most soft key action.

If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys.

Related links

Cursor navigation on page 25

Text input

You can use the dial pad or the text input soft keys to edit and enter text in the text input fields of the phone.

Input field

Depending on the application and context, a text input field is a text box with a label. The user interface displays labels on the left side of the text box or in the line preceding the text box. An input field can be blank or display a current value that can be modified. The user interface displays input cursors on the right side of the current value or, if the input field is blank, on the left side of the text box.

Hint text

Depending on the application and context, a text box contains hint text. The user interface displays hint text on the left side of the text box in grey, italic font. The interface replaces the hint text with the actual text that you enter. The interface displays the hint text again when you clear the entered text. The interface does not display the hint text if the field contains a value.

Text truncation

When the space in the input area cannot display the full current value, the user interface truncates the text. The interface truncates the text from the left side and displays a blank space with a cursor on the right side of the input field for a new entry. When you enter a new character, the interface truncates the existing character from the left side of the display.

Active language text direction

When the text direction of the active language is right-to-left, the text entry rules are reversed. The user interface:

• Displays the hint text on the right side of the text box.

• Displays the input cursor on the left side of the current character or, if the input field is blank, on the right side.

• Displays the new character on the left side of the current character.

• Deletes the character on the right side of the cursor when you press Backspace.

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Line keys

The line keys are context-sensitive. When you press a line key:

• In full-width lists, the user interface selects the corresponding line or the object.

• In half-width lists, the interface selects the list item adjacent to the key.

• In page scroll mode and then scroll on to the next or previous page, the selected item remains highlighted.

Input line

The following actions take place when you press the line key against the input lines.

• Selects the corresponding line for the line which accepts user input.

• Displays the cursor after the last character of the existing content if the line is an input line. If an input line is selected, the interface performs no action even if the cursor is in the middle of the line.

• Performs the action of the first soft key for the line which does not accept user input even if the line is already selected.

For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key.

Line keys

Main menu

The following table lists the Main menu icons used in Avaya J139 IP Phone:

Icons

Name Description

Features To access administrator activated features.

Applications • To access phone applications such as

Contacts, Recents, and Activate screen saver.

• To log out of the phone extension to protect your settings or let another user log in.

Settings To change your phone settings, customize button

labels, adjust brightness, audio settings, assign speed dial entries, etc.

Network information To check network settings.

Administration To access administration settings.

About To view the phone model, software version,

default device type, and the default server type.

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Navigation

General phone icons

The following table lists the icons used in Avaya J139 IP Phone:

Icon Description

Microphone is muted.

Missed call on your phone. You can see this icon in the Recents application.

Incoming call; indicates you have answered this call. You can see this icon in the Recents application.

Outgoing call; indicates you have made this call. You can see this icon in the Recents application.

Incoming call is alerting.

Outgoing call; indicates you have made this call.

Call is active.

Call is on hold.

Call is on hold during conference call setup.

Conference is active.

Conference is on hold.

Use the Right or Left navigation arrow to see more pages / screens / options.

Scroll left for other options.

Scroll right for other options.

Indicates that the phone is not connected to the Session Manager and is operating in Failover mode. Some features might not be available or work incorrectly.

If the appearance line displays this icon, it indicates that the phone has encountered a failure and has preserved the media session until the near user hangs up.

This icon can also indicate that the phone is connected to the call server but the features are not available.

The Do not disturb feature is on.

Table continues…

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Icon Description

The Call forward feature is on.

Indicates that the call is using a wideband codec for excellent voice quality.

Indicates a low network performance or presence of local network issues that might result in lower call quality.

Indicates that the SLA Mon™ agent has taken control of the phone.

Indicates that the call is being recorded for SLA Mon™.

Indicates that the audio of this call is secure.

Indicates that the audio alert for incoming calls is off.

Indicates that you have missed a call. The number in the icon indicates the number of missed calls.

Indicates that you have missed a call. The + in the icon indicates that the number of missed calls are more than 9.

Autodialing feature

General phone icons

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Chapter 5: Handling incoming calls

Answering a call

About this task

Use this procedure to answer a call. When you receive a call, the phone does the following:

• Generates audio-visual alerts.

• Displays the caller’s name or number.

Note:

When the Incoming call pop-up window is displayed, the only visual alert is the flashing beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing.

Procedure

Do one of the following:

• Lift the handset.

• Press Speaker.

• Press OK button.

• Press the Answer soft key.

• Press Headset.

Answering a call when on another call

About this task

You can receive a call on a secondary call appearance only if the call appearance is free.

Procedure

Press one of the following:

• The Answer soft key

• OK Button

The phone puts the first call on hold and moves to the second call.

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Ignoring a call

About this task

When you do not want to answer a call or you are on another call, you can ignore the new incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer this call within its ring time by using the Navigation cluster to select the call and answer it.

Procedure

On the Incoming call screen, press one of the following:

• Ignore soft key

• + volume button

• - volume button

The phone turns off the audio alert.

Declining a call

About this task

You can decline an incoming call when you do not want to answer a call. The incoming call is declined depending on the Call decline policy set by your administrator. Contact your administrator to enable this feature for your extension and also to know about the Call decline policy.

This feature is available on BroadSoft, 3CX and Asterisk environments. You can also decline a call for the following active features:

• Shared call appearance

• BroadWorks Anywhere

• BroadWorks Mobility

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

On the incoming call screen, press Decline soft key.

Result

The call is declined. Depending on your Call decline policy, the caller receives one of the following alert:

• An audio message alert

• A busy tone alert

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Chapter 6: Handling outgoing calls

Making a call by using the manual dial mode

About this task

In a manual dial mode, you can edit the dialed input and initiate a call using the current dialed string. When you initiate a call, there is no dial tone, and no time out for completing the dialed string.

• Do one of the following:

- Lift the handset.

- Press Speaker.

- Press Headset.

• Dial the number, and press the Call soft key or OK button.

• Just dial the number, and press the Call soft key or OK button.

If your system administrator has enabled the digit mapping feature the phone can automatically correct wrongly dialed numbers or prevent you from dialing certain numbers.

Related links

Setting the dialing mode on page 102

Making a call by using the auto-dial mode

About this task

In an auto-dial mode, when you initiate a call by off-hook, you hear a dial tone until you press any digit from the dial pad. You can edit a partially entered dialed input after initiating a call. You hear a DTMF feedback tone for the digits pressed on the dial pad. The phone automatically places the call when it detects that the dialing string is complete or when there is a time out.

To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone places the call.

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Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

• Press Headset.

2. Dial the number.

3. Just dial the number.

Redialing a number

About this task

You can redial the most recently dialed number.

Redialing a number

Before you begin

Ensure that the call history is not empty.

Procedure

1. Press Redial soft key.

The phone dials the most recently dialed number.

2. (Optional) To see the list of dialed numbers:

a. Scroll to the number you want to redial.

b. Press Call.

Making a call by using speed dial

Before you begin

Ensure you have speed dial numbers assigned to your contacts.

Procedure

Press and hold the dial pad key assigned to the number you want to call.

Related links

Assigning speed dial entries on page 104

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Handling outgoing calls

Making a call from the local Сontacts list

Procedure

1. Press Contacts.

2. Scroll to the contact you want to call.

3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the

person you want to call.

For example, press 76484 to search for someone whose name is Smith.

4. Press Call.

Making a call from the corporate database Сontacts list

About this task

Depending on the configuration by your administrator you may be able to search and call contacts from other remote contacts lists or directories.

Procedure

1. Press Contacts.

2. Press Search.

3. Enter the digits on the dial pad that correspond to the name of the person you want to call.

For example, press 76484 to search for someone whose name is Smith.

4. Press Search again.

The phone displays the contact saved in the corporate database.

5. Press Call.

Making an international call

Procedure

1. Press and hold the 0 key to enter the plus sign (+).

2. Dial the number that you want to call.

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Emergency call

Emergency calling is used to connect to a preset emergency services number. The emergency service number is configured by the administrator.

You can make an emergency call from the following screens:

• Login screen

• Phone screen

• Lock screen

If your system administrator configures emergency calling for your phone, the Phone screen displays the Emerg soft key.

Using the Emerg soft key, you can dial only the number that is given the highest priority by the system administrator. Alternatively, you can dial the emergency numbers by using the dial pad in the following cases:

• The Emerg soft key is unavailable.

• The Emerg soft key is available, but you want to dial an emergency number that is not set by

the system administrator.

Emergency call

For more information on IP Office, see IP Office documents in

https://support.avaya.com/.

Making an emergency call

Before you begin

Ensure that the Emerg soft key is assigned by your administrator.

Procedure

Do one of the following:

• On the Phone screen, press the Emerg soft key, and again press Emerg when the phone

prompts you for confirmation.

• Dial the emergency number by using the dial pad.

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Chapter 7: Broadsoft Call recording

indicator

The Broadsoft server provides call recording functionality. If your system administrator has enabled this feature, the phone can notify you when a call recording takes place. If your active call is being recorded, the phone shows a call recording icon for this call appearance and an application header notifying you that the call is on record.

Call recording starts automatically. For more information on call recording, contact your system administrator.

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Chapter 8: Call related features

Muting and unmuting a call

Procedure

1. To mute an active call, press Mute.

The Mute button is lit.

2. To unmute the call, press Mute again.

Placing a call on hold and resuming the call

About this task

During a call, you can place the call on hold. When you put a call on hold, both you and the caller cannot hear each other on the call. While a call is on hold, you can call other contacts. When multiple calls are held, you can return to the held call by using the up and down arrow keys to scroll to the required call.

Procedure

1. To put an active call on hold, press the Hold soft key.

2. To resume the held call, press the Resume soft key, or press the line key of the held call.

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Chapter 9: Contacts

Adding a new contact

About this task

Add a contact to your local contacts list. You can save up to 250 contacts. In an Open SIP environment, the local contacts are synchronized with the network file server.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Do one of the following:

• If your Contacts list is empty, press New

• If your Contacts list is not empty, press More > New.

4. Use the dial pad to enter the contact’s first and last name in the corresponding fields.

• Press the number key that corresponds to the letter or number that you want to enter.

• If the characters are on the same key, pause before entering the next character.

• To enter a space, press 0.

• Enter the remaining letters or numbers.

• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the symbol that you want to enter, and press Insert.

• To delete the last character, press the Backspace soft key.

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Adding a contact from the Recents list

5. Enter the extension.

The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and special symbols, such as comma (,), plus (+), and dot (.).

6. Press Save.

Related links

Adding a contact to the local group on page 43

Adding a contact from the Recents list

About this task

Use this procedure to add a number to your Contacts list from your call history.

Procedure

1. Press Recents.

2. Scroll to the required number, and press +Contact.

3. In the First name and Last name fields, type the relevant information.

4. Press Save.

Editing a contact

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact.

4. Press Details > Edit.

5. Scroll to the field to edit.

6. Use the dial pad and soft keys to change the contact information.

7. Press Save.

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Contacts

Doing a quick search for a contact

About this task

Using the Quick Search feature of the phone, you can quickly search for a saved contact from the Contacts list without entering the entire name of the contact.

Before you begin

Ensure that at least one contact is available in the Contacts list.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press the key corresponding to the first letter of the first or last name of the contact on the dial pad.

Result

The phone displays all the contacts whose first or last name begins with the letter associated with the pressed key.

Viewing local contact details

About this task

You can call, edit, or delete a contact from the Details window.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact that you want to view.

4. Press Details.

• To call a contact, press Call.

• To edit a contact, press Edit.

• To delete a contact, press Delete.

• To view more options, press More.

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Searching for a contact

About this task

Use this procedure to search contacts from the following:

• My contacts: J100 local contact entries

• My Exchange: exchange integration, My contacts

• Global Exchange: exchange integration, global contacts

• LDAP: LDAP directory

• Enterprises: Broadsoft Enterprise directory

• Group: Broadsoft Group directory

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

Searching for a contact

b. Scroll to Contacts and press Select.

3. For a contact in the local contacts, enter the name of the contact.

The phone displays the contact according to your input.

4. For a contact in the Enterprise or Group directory, do the following:

a. Press Search.

b. Use the dial pad to enter the name, and press Search again.

5. (Optional) To add the contact to the local Contacts list, press +Contact.

Combining contacts

About this task

Use this procedure to merge the phone number of the current contact with the existing local contact.

Before you begin

Ensure the Contacts list is not empty.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

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Contacts

b. Scroll to Contacts and press Select.

3. Scroll to the contact that you want to combine, and press Details > More > Combine.

The select mode displays the Contacts list without the current content.

4. To combine the current contact, scroll to the existing contact, and press Select.

The current contact will be deleted from the Contacts list and merged with the local contact.

Deleting a contact

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact to delete.

4. Press Details > More > Delete.

5. Press one of the following:

• Delete: To delete the contact.

• Cancel: To cancel the action.

Creating a local Сontacts group

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press More.

4. Press Groups.

5. Press NewGroup.

6. In the Enter group name field, type your group name.

7. Press Save.

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Adding a contact to the local group

Before you begin

• Ensure that your Contacts list is not empty.

• Create minimum one local group to add your contacts.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press More.

4. Press Groups.

5. Scroll to the group you want to add a contact to, and press Members > +Members.

6. Scroll to the contact you want to add, and press Add.

Adding a contact to the local group

7. (Optional) To add more contacts, repeat Steps 4 and 5.

Related links

Adding a new contact on page 38

Removing a contact from the local group

Before you begin

Ensure that you have at least one user added to your Contacts list group.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press More.

4. Press Groups.

5. Scroll to the group, and press Members.

The phone displays the list of contacts in the group.

6. Select a contact, and press Remove.

The contact will be removed from your Contacts list.

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Contacts

Assigning a ringtone to a contact

About this task

Use this procedure to assign a ringtone to a contact. You can assign a ringtone only to a contact that is saved in the Contacts list.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact, and press Details.

4. Scroll to the active ringtone, and press Edit.

The Phone screen displays the Select ringtone window.

5. Scroll down to the ringtone that you want to assign, and press Select.

6. (Optional) To play the ringtone, press Play.

7. Press Save.

LDAP Directory

With the LDAP Directory feature, you can search contacts in available Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory option appears at the top of the Contacts application list.

You can also select an LDAP directory as your contact search source. This selection disables other search sources. When LDAP directory is an active search source, if you select another search source, this selection disables LDAP directory search.

You can enter multiple search keywords and view up to 49 attributes for each match, such as personal names, addresses, job titles and telephone numbers.

You can add frequently used LDAP contacts to your local Contacts with the help of the +Contact soft key.

You can combine any found LDAP contact with an existing local contact with the help of the Combine soft key.

In 3PCC environment, this feature is not available for CCMS mode.

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Setting LDAP Directory as the contact search source

About this task

You can select an LDAP directory as your contact search source to enable searching from the Contacts application. This selection disables other available search sources for the Contacts application.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. To select LDAP Directory as a source for contact search, press Search > More > Sources.

LDAP Directory

4. Scroll to LDAP contacts, and press Toggle.

LDAP Directory is now your contact search source. Other sources are disabled. The phone displays the following message: LDAP selected — other search sources disabled.

5. Press Save.

Searching LDAP contacts

About this task

You can search the LDAP directory using the Contacts application on your phone, and specify the LDAP directory as a search source. Alternatively, the user can open the LDAP directory application and refine the search of the LDAP directory directly.

Before you begin

Set LDAP directory as the contacts search source.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main Menu list, do one of the following:

• Scroll to Applications, and press Select.

• Scroll to Contacts, and press Select.

3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select.

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Contacts

The phone displays the list of up to 1000 LDAP contacts. You can use Up and Down line keys to scroll through the list. If the phone cannot retrieve the contacts from a LDAP server, the phone displays the following message:

No contacts in the group.

4. Press Search.

5. Scroll to the Search type option and toggle between Starts with and Contains.

When you select Starts with, the phone returns only the matches that have your query at the start. When you select Contains, the phone returns all matches that contain your query.

6. Use the dial pad to enter multiple keywords, separated by a blank space or a comma, into the Search field, and press Search.

The phone displays the list of matches. If no matches are found in the LDAP directory, the phone displays the following message: No match found.

If more than 20 matches are found in the LDAP directory, the phone displays the following message: We found too many matches. Select from the list or press Back to refine your search.

7. (Optional) Press Details to view contact information for a selected match.

8. (Optional) Press +Contact from the Details view to add an LDAP contact to the list of your local contacts.

9. (Optional) Press Combine from the Details view to select an existing local contact and merge it with the selected LDAP contact.

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Chapter 10: Recents

Call log

Depending on the call type, call log provides the following information about the last 100 calls on your phone:

• Caller name

• Caller number

• Call time-stamp

• Call duration

Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the call log file.

If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call log details.

Making a call from Recents

Procedure

1. Press Recents.

2. Use the Up and Down Arrow keys to select the contact that you want to call.

3. Press Call.

Viewing the Recents details

About this task

In the Recents screen, depending upon the call type, you can view the following details of each call:

• Incoming call icon

• Outgoing call icon

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Recents

Procedure

• Missed call icon

• Name

• Extension number

• Time

• Date

• Duration

Note:

Duration is not available for a missed call.

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

3. Select the call that you want to view.

4. Press Details.

The phone displays the details of the selected call.

Deleting a call record from Recents

Procedure

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

3. Select a number that you want to delete.

4. Press Details.

5. Press Delete.

6. Select one of the following when the phone prompts for confirmation:

• Delete: To delete the entry.

The phone deletes the number from the call history list.

• Cancel: To cancel and return to the previous menu.

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Clearing the Recents list

Procedure

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

3. Press Delete.

4. Select one of the following when the phone prompts for confirmation:

• Delete: To delete all entries.

• Cancel: To cancel and return to the previous menu.

Clearing the Recents list

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Chapter 11: Conference calls

Adding a person to an active call

About this task

You can add participants to an active call to set up a conference call.

Before you begin

Start a call.

Procedure

1. During a call, on the Phone screen, press More > Conference.

The phone puts the existing call on hold.

2. To make a call to a participant, do one of the following:

• Dial the phone extension by using the dial pad.

• Call the person from the Contacts list or the Recents list.

3. When the third participant answers the call, press the Join soft key.

4. To add another person, press Add and repeat Steps 2 and 3.

Adding a person on hold to a conference call

About this task

You can add a held call to a conference call.

Procedure

1. On the Phone screen, select your active call.

2. Press Conference or Add button if you are already in a conference.

3. Press Held Call soft key to see a list of held calls.

4. Select the call on hold that you want to add to the conference.

5. Press one of the following:

• Join

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Putting a conference call on hold and resuming a call

• OK

The held call is added to the conference call.

Putting a conference call on hold and resuming a call

About this task

Use this procedure to put a conference participant on hold, while other participants continue the conference call.

Procedure

1. Press Hold soft key during a conference call.

2. Do one of the following:

• Press Resume.

• Select the call appearance to resume the conference call.

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Chapter 12: Do not disturb and Call forward

Do not disturb

You can use the Do not disturb feature to avoid audio notifications when you receive a call. When the Do not disturb (DND) feature is active, all incoming calls are redirected to the voice mail, and the caller hears a busy tone.

Additionally, you can configure a ring reminder to get a short ring burst when the incoming call is sent to the voice mail.

Related links

Activating and deactivating Do not disturb on page 52 Activating the ring reminder on page 53

Activating and deactivating Do not disturb

About this task

Use this procedure to prevent the phone from ringing when you get a call. When the Do not disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail, and the caller hears a busy tone.

Before you begin

Ensure that the system administrator activates the Do not disturb feature for your extension.

Procedure

1. Press

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to DND feature. Press one of the following to activate or deactivate the feature:

• Enable to activate the feature.

• Disable to deactivate the feature.

Related links

Do not disturb on page 52

Main menu.

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DND icons on page 53

DND icons

The following table displays the DND icons for the Avaya J100 Series IP Phones.

State Phone icons

DND

DND ring reminder

Related links

Activating and deactivating Do not disturb on page 52

Activating the ring reminder

About this task

Call forwarding

Note:

Ring Reminder is available only in BroadSoft environment.

Procedure

1. Press Main menu.

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to DND feature, and press Config.

4. For the Ring reminder setting, press Toggle to activate the ring reminder.

5. Press Save.

Related links

Do not disturb on page 52

Call forwarding

With the Call forwarding feature, you can divert incoming calls to another number.

The phone supports the following Call forward types:

• Call forward: Diverts all incoming calls to another number.

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Do not disturb and Call forward

• Call forward Busy: Diverts incoming calls to another number if you are on a call.

• Call forward No Answer: Diverts incoming calls to another number if you do not answer the call within the set time.

Example

For example, with an active Call forwarding feature on the phone when you receive a call, the phone redirects the call to the assigned call forwarding number.

Related links

Call Forward icons on page 54 Forwarding a call to another extension on page 54 Forwarding call when busy on page 55 Forwarding unanswered calls on page 55

Call Forward icons

The following table displays the Call forward icons for the Avaya J100 Series IP Phones.

State Phone and button module icons

Call forward

Call forward ring reminder

Related links

Call forwarding on page 53

Forwarding a call to another extension

Before you begin

Ensure that the administrator has enabled the call forwarding feature.

Procedure

1. Press Main menu.

Scroll to

• Select

• OK

Features, and press one of the following:

• The corresponding line key

3. Scroll to the Call forward feature, and press Config.

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4. Configure the following fields:

• Destination: Enter the call forwarding number.

• Ring reminder: Press Toggle to activate the ring reminder.

5. Press Save.

6. Press Enable.

Related links

Call forwarding on page 53

Forwarding call when busy

About this task

Forward incoming calls to a specified number if you are busy on another call.

Before you begin

Ensure that the administrator enabled the call forwarding feature.

Call forwarding

Procedure

1. Press

Scroll to

• Select

• OK

• The corresponding line key

3. Scroll to Call forward-Busy feature, and press one of the following:

• Enable

• OK

4. In the Destination field, enter the call forwarding number.

5. Press Enter.

Related links

Call forwarding on page 53

Main menu.

Features, and press one of the following:

Forwarding unanswered calls

About this task

Forward incoming calls that are not answered at the primary number to a specific call forwarding number.

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Do not disturb and Call forward

Before you begin

Ensure that the administrator enabled the call forwarding feature.

Procedure

1. Press

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to the Call forward-NA feature, and press one of the following:

• Config

• OK

4. Configure the following fields:

• Destination: Enter the call forwarding number.

• Number of rings: Enter the number of rings after which the call is forwarded.

5. Press Save.

6. Press Enable.

Related links

Call forwarding on page 53

Main menu.

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Chapter 13: Advanced features

You can access advanced features available on your phone from the Features screen and some advanced features from the Applications screen.

Most of the features are configured by the system administrator.

The LED next to the feature name indicates whether the feature is currently on or off.

LED state Feature Status

Green On

Red Off

Accessing the Features screen

About this task

Use this procedure to gain access to the Features screen.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to see the features that are configured for your extension.

Activating and deactivating Do not disturb

About this task

Before you begin

Ensure that the system administrator activates the Do not disturb feature for your extension.

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Advanced features

Procedure

1. Press Main menu.

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to DND feature. Press one of the following to activate or deactivate the feature:

• Enable to activate the feature.

• Disable to deactivate the feature.

Related links

Do not disturb on page 52 DND icons on page 53

DND icons

The following table displays the DND icons for the Avaya J100 Series IP Phones.

State

DND

DND ring reminder

Related links

Activating and deactivating Do not disturb on page 52

Phone icons

Activating the screen saver

Procedure

1. Press the Main menu.

2. Press Applications.

3. Scroll down to Activate screen saver, and press Select.

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BroadWorks advance call control

With the BroadWorks advance call control feature, you can control the calls of your IP phone remotely from your desktop soft client.

You can use the following features remotely from your soft client:

• Remote call initiation: You can initiate an outgoing call from the phone remotely by using the soft client. If you initiate a second call from the phone by using a soft client then the phone puts the first call on hold and starts the second call.

• Remote call hold and resume: You can hold an active call on the phone remotely by using the soft client. Also resume a held call on the phone remotely by using the soft client. When there are several held calls, you can choose the call to resume by using the soft client.

• Remote call answer: You can answer an incoming call on the phone remotely by using the soft client. When you are on active call and receive another call, you can answer the second call remotely by using the soft client. The first call is put on hold while you answer the second call.

• Remote call conference: You can use the soft client to remotely initiate a conference call on an already active call.

• Remote call transfer: You can use the soft client to remotely transfer an already active call.

• Remote call release: You can use the soft client to remotely terminate an already active call.

Contact your administrator to enable the BroadWorks advance call control feature.

For more information on using the BroadSoft soft client, see

https://supportcenter.broadsoft.com/

Limitations

If you are using the soft client for the remote call initiation, ensure that you do not have any active Call Forward—Always and DND local features of the phone. However, you can use BroadWorksCall Forward and DND features.

Anonymous Call Block

With the Anonymous Call Block feature, you can reject calls from anonymous parties who have explicitly restricted their caller ID. Callers without caller identification are informed that you are not accepting calls. Your phone will not display any audio or visual notification of the attempted call. The calling party will hear the following announcement: “The party you are trying to reach does not accept unidentified call, please try your call again later”.

Important:

This feature is not applied to calls from or within the group.

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Advanced features

Autodialing a pre-assigned number

About this task

The autodialing feature enables you to quickly call the pre-assigned numbers. While your phone is off-hook, on-hook, and from line key. Your system administrator might set up few frequently called numbers, such as the IT Help Desk for autodialing. These numbers are displayed on the phone screen.

Before you begin

Ensure that your system administrator has set up few frequently called numbers to use this feature.

Procedure

Do one of the following to autodial a number:

• If your phone is on-hook, choose the number which appears on your phone screen, and press

the Call soft key or the OK button.

• If your phone is off-hook, the autodialing screen appears, press the required line key.

BroadWorks Anywhere

With the BroadWorks Anywhere feature, you can make and receive calls using any phone from any location. You can use this feature to:

• Configure other phones to work in conjunction with your business phone.

• Make calls from phones using your BroadWorks business phone number as the Calling Line ID.

• Move calls across phones.

• Specify phones on which you can attend calls.

Note:

To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/ for more information.

Enabling and disabling BroadWorks Anywhere

Procedure

Press Main menu.

Scroll to

Features, and press Select.

3. Scroll to BroadWorks Anywhere, and press one of the following:

• Enable: To enable the feature.

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BroadWorks Anywhere

The green LED light turns on if one location is configured, else the user is redirected to the feature configuration to perform one of the following:

- Press Add: To add a location.

- Press Delete: To delete a location.

- Press Edit: To modify a location.

- Press Toggle: To enable or disable a location.

Note:

The BroadWorks Anywhere feature is enabled only if a location is enabled.

• Disable: To disable the feature.

The red LED light turns on, indicating that the feature is available, but inactive.

4. (Optional) To enable or disable BroadWorks Anywhere feature, press the corresponding

line key.

Configuring BroadWorks Anywhere locations

About this task

A location is a phone number that you can use with your primary business number. Use this procedure to configure locations for the BroadWorks Anywhere feature.

Procedure

Press the Main menu.

2. Scroll to Settings, and press Select.

Scroll to

4. Scroll to BroadWorks Anywhere.

5. Scroll to Locations, and press Select.

6. Press Add, and configure the following:

• Phone number: The phone number that you want to use for BroadWorks Anywhere.

• Description: A brief description about the phone number.

• Alternate phone number: The alternate phone number that you want to use for

BroadWorks Anywhere.

• BroadWorks call control: The BroadWorks server controls the call. Press Toggle to

enable the server-based call control.

Features, and press Select.

• Use diversion inhibitor: To prevent call redirection for unanswered calls.

• Answer confirmation required: A confirmation digit is required to prevent redirection of

incoming call to non BroadWorks device.

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Advanced features

7. Press Save.

The phone number is added as a location.

8. To cancel the changes and go back to the previous menu, press Cancel.

Changing location details

About this task

Use this procedure to change saved location details.

Procedure

Press the Main menu.

2. Scroll to Settings, and press Select.

Scroll to Features, and press Select.

4. Scroll to BroadWorks Anywhere, and press Select.

5. Scroll to Locations, and press Select.

6. Press Edit.

The Location Edit screen displays the configured locations.

7. Change the following:

• Description: To change the description, press Backspac and then edit the description.

• BroadWorks call control: Press Toggle to enable or disable the BroadWorks call

control server.

• Use diversion inhibitor: Press Toggle to enable or disable this field.

• Answer confirmation required: Press Toggle to enable or disable this field.

8. Press Save.

Deleting locations

Procedure

Press

2. Scroll to Settings, and press Select.

Scroll to

Main menu.

Features, and press Select.

4. Scroll to BroadWorks Anywhere, and press Select.

5. Scroll to Locations, and press Select.

6. Press More.

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BroadWorks Mobility

7. Press Delete.

8. In the confirmation window, press Delete.

Configuring BroadWorks Anywhere Alerting

About this task

Alerting indicates if the locations are notified of click to dial call and group paging calls. Use this procedure to configure Alerting for the BroadWorks Anywhere feature.

Before you begin

Ensure to enable a location.

Procedure

Press

2. Scroll to Settings, and press Select.

Scroll to

4. Scroll to BroadWorks Anywhere, and press Select.

5. Scroll to Alerting, and press Select.

6. Press Toggle for the required Alerting option:

• Include click to dial: To set the alerting of the location when making a click to dial call.

• Include group paging: To set the alerting of the location for the group paging calls.

7. Press Save.

Alerting is set to the location.

Main menu.

Features, and press Select.

BroadWorks Mobility

With the BroadWorks Mobility feature, you can use your personal mobile device in conjunction with your desk IP phone. You can make calls from your personal mobile using a BroadWorks business number as the calling ID.

Limitations

The following are the limitations of the BroadWorks Mobility feature:

• Only an administrator can enable or disable the Mobility feature.

• Only an administrator can add the mobile numbers for the Mobility feature.

Note:

To activate the feature, contact your system administrator or go to the BroadSoft web interface to activate the feature. See https://www.broadsoft.com/ for more information.

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Advanced features

Enabling and disabling BroadWorks Mobility alerting

Procedure

Press Main menu.

Scroll to Features, and press Select.

3. Scroll to BroadWorks Mobility, and press one of the following:

• Enable: To enable the feature.

The green LED light turns on, indicating that some or all configured mobile alerting are enabled.

• Disable: To disable the feature.

The red LED light turns on, indicating that all configured mobile alerting are disabled.

Note:

If the LED does not light, contact your administrator.

Configuring BroadWorks Mobility

About this task

Use this procedure to configure the mobile device you want to use in conjunction with your office phone.

Before you begin

Ensure your administrator has enabled the BroadWorks Mobility feature for your extension.

Procedure

Press

2. Scroll to Settings, and press Select.

Scroll to Features, and press Select.

4. Scroll to BroadWorks Mobility, and press one of the following:

5. Scroll to Mobile identity alerting, and press Select.

6. Do the following:

• Press Toggle for the required mobility numbers.

• Press Back to go back to the previous menu.

7. Scroll to Profile identity alerting.

Main menu.

8. Configure the following fields:

• Device to ring

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BroadWorks Mobility

• Include shared call appearance

• Include BroadWorks Anywhere

• Include executive assistant

• Mobile identities alerted

Profile identity alerting field description

Name Description

Device to ring Specifies that the device must ring when the phone

number gets a call. Use the Right Arrow or Left Arrow key to select one of the following:

• Fixed: To set the office phone or fixed devices to

ring when the phone number gets a call.

Per your requirement you can select SCA, BroadWorks Anywhere, and executive location for fixed.

• Mobile: To set the mobile phone to ring when the

phone number gets a call.

• Both: To set both the mobile phone and the fixed

device to ring when the phone number gets a call.

Include shared call appearance Specifies that all SCA devices are alerted.

Ensure to set Device to ring to either Fixed or

Both.

Include BroadWorks Anywhere Specifies that all BroadWorks Anywhere locations

are alerted.

Ensure to set Device to ring to either Fixed or

Both.

Include executive assistant Specifies that all executive assistant locations are

alerted.

Ensure to set Device to ring to either Fixed or

Both.

Mobile identities alerted Specifies the list of mobile identities that are alerted.

Editing Mobile identity alerting

Before you begin

Ensure Mobile identity is configured.

Procedure

Press Main menu.

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Advanced features

2. Scroll to Settings, and press Select.

Scroll to Features, and press Select.

4. Scroll to BroadWorks Mobility, and press Select.

5. Scroll to Mobile identity alerting, and press Select.

6. Scroll to the required mobility number, and press Edit.

7. Edit the required fields using Toggle:

• Description

• Alert agent calls

• Alert click to dial calls

• Alert group paging calls

• Use mobility calling line ID

• BroadWorks call control

• Use diversion inhibitor

• Answer confirmation required

• Device to ring

• Include shared call appearance

• Include BroadWorks Anywhere

• Include executive assistant

• Mobile identities alerted

Mobile identity alerting field description

Name

Description Specifies the description of the mobility number.

Alert agent calls Specifies that the mobile is alerted for group and

Alert click to dial calls Specifies that the mobile is alerted for a click to dial

Alert group paging calls Specifies that the mobile is alerted for group paging

Use mobility calling line ID Specifies that the mobile number is used as the

Description

To change the description, press Backspac and edit the description.

virtual service calls.

call.

calling line identity when a call is made from this mobile device.

Table continues…

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BroadWorks Anywhere and Mobility icons

Name Description

BroadWorks call control Specifies that the call control is with the

BroadWorks and not with the mobile device.

Use diversion inhibitor Specifies that the call is not redirected for an

unanswered call.

Answer confirmation required Specifies that a confirmation digit is required after a

mobile call leg is answered.

Device to ring Specifies that the device must ring when the phone

number gets a call.

Use the Right Arrow or Left Arrow key to select one of the following:

• Fixed: To set the office phone or fixed devices to

ring when the phone number gets a call.

You can select SCA, BroadWorks Anywhere, and executive location for fixed.

• Mobile: To set the mobile phone to ring when the

phone number gets a call.

• Both: To set both the mobile phone and the fixed

device to ring when the phone number gets a call.

Include shared call appearance Specifies that all SCA devices are alerted.

Ensure to set Device to ring to either Fixed or

Both.

Include BroadWorks Anywhere Specifies that all BroadWorks Anywhere locations

are alerted.

Ensure to set Device to ring to either Fixed or

Both.

Include executive assistant Specifies that all executive assistant locations are

alerted.

Ensure to set Device to ring to either Fixed or

Both.

Mobile identities alerted Specifies the list of mobile identities that are alerted.

BroadWorks Anywhere and Mobility icons

The following table displays the BroadWorks Anywhere Mobility icons for the Avaya J139 IP Phone.

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Advanced features

State Phone icons

BroadWorks Anywhere

BroadWorks Mobility

Call Retrieve

Calendar

With the Calendar feature, you can access the Microsoft® Exchange Server calendar on your phone. You can also view and set a reminder for meetings or appointments.

When Exchange Calendar is active, appointments are displayed in the order of their start times and are removed once the meeting time expires. Calendar information is updated whenever you log in to your phone, change calendar settings, or access the Calendar.

Accessing calendar

About this task

Use this procedure to open calendar on your phone.

Before you begin

Ensure that your administrator has activated Exchange credentials on your phone.

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll down to Calendar, and press Select.

If you are accessing calendar for the first time, the phone displays Exchange credentials screen to access your Microsoft® Exchange Server.

Configuring the Microsoft® Exchange Server calendar

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Get the following details from your administrator:

- User name

- Password

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- Domain name

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Applications and press Select.

4. Scroll to Exchange credentials, and press Select.

5. Type the following details:

• Exchange username: Enter your email ID.

• Exchange password: Enter your password.

• Exchange domain: Enter the domain name, for example, avaya.com.

6. (Optional) To enable or disable Name/Password Prompt, do one of the following:

• Toggle: To enable or disable the prompt.

• The Right Arrow key: To enable the prompt.

Calendar

• The Left Arrow key: To disable the prompt.

7. Press Save.

Reviewing your Calendar event

About this task

Use this procedure to view your calendar appointments. You can set the Enable Exchange Calendar and Enable Reminder option to Yes to get a pop-up reminder of your upcoming

calendar appointments.

Before you begin

Ensure Microsoft® Exchange is configured on your phone.

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Calendar, and press Select.

The phone displays the appointments in the start-time order.

4. To scroll from one appointment to another, press one of the following:

• The Up Arrow key.

• The Down Arrow key.

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Advanced features

5. Select the calendar event, and press one of the following:

• Call: To call the extension number available in the appointment.

• Details: To view the details of the calendar event.

• Month: To view the Calendar Event Month screen.

• Exit: To exit from the event screen.

6. In the Calendar Event Month screen, press one of the following:

• Today: To view calendar event of the current date.

• Day: To view calendar event of the selected day.

Call Park

Using the Call Park feature, you can park an active call at a parking extension. You can dial the parked extension number from any phone to retrieve the call.

The phone supports two types of call parking:

• Park call: To park a call to a specific extension. You can choose your own extension or another person’s extension number to park a call. When you park a call, the extension where the call is parked will show a visual and audio alert.

• Group Call Park: To park a call to the first available extension in the group.

Call Park icons

The following table lists the Call Park feature icons for Avaya J139 IP Phone:

Name

Call Park

Group Park

Parked Call

Unpark Call

Phone Icon

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Call park notifications

Park and Unpark call notifications

You can set specific notifications for the Call Park feature. These notifications can be in the form of audio and visual alerts.

• If visual notification is enabled and a call is parked to your extension, the phone displays the parked call name and number on the Phone screen. In the notification popup screen press Unpark to unpark the call immediately.

• If a call is parked to your extension, the corresponding Unpark line key LED displays a green light. The phone also plays an audio tone depending on the notification settings.

Note:

If you park an active call to your own extension, the phone will not play any audio ringing or incoming call style notification, but Unpark line key LED will be green and beacon LED will blink.

Call Park

Customizing parked call notification

About this task

Use this procedure to customize the various incoming call indicators when a call is parked to your extension number.

Procedure

Press Main menu.

2. Scroll to Settings, and press one of the following:

• Select

• OK

3. Scroll to Phone, and press one of the following:

• Select

• OK

4. Scroll to Alerting on calls, and press one of the following:

• Select

• OK

5. Scroll to Call park, and press one of the following:

• Select

• OK

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Advanced features

6. Scroll to Park notification, and select one of the following:

• None: To set no additional indication. The phone displays default green LED light on the corresponding line key of the Unpark feature and the beacon light blinks.

• Audible: To enable audio notification.

• Visual: To enable visual notification. When a call is parked to your extension number, you can view the parked call details on a pop-up screen similar to the primary line incoming call.

• Both: To enable both audio and visual notification.

7. Press one of the following:

• Save

• OK

Parking a call

About this task

Use this procedure to park a call to a parking extension, so that the parked call can be retrieved from any other phone in your organization. After you park the call, the extension on your phone is available to take up another call. This feature is available in BroadSoft environment.

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Ensure that you are on a call or held a call.

Procedure

Press

2. Scroll to Features, and press Select.

3. Scroll to Call park, and press one of the following:

• Park

• OK

• Corresponding line button

4. (Optional) If the phone has more than one call that can be parked, scroll to the required number from the list, and press Select.

5. In the Park Call screen, enter the parking extension.

Entering hash (#) or leaving the parking extension empty will self-park the call.

Main menu.

6. Press Park.

Related links

Call Parking

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Parking a call to a call park group

About this task

Use this procedure to park a call to a first available extension of a parking group member. This feature is available in BroadSoft environment.

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Ensure that you are on a call or held a call.

Procedure

Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Group call park, and press one of the following:

• Park

• OK

Call Park

• Corresponding line button

Result

After a call is parked to one of the extensions of a call park group members, the phone receives the voice message of that parking extension number.

Next steps

Share the notified parking extension number with your group members to retrieve the parked call.

Unparking a call

About this task

When a call is parked to your extension, you receive an audio or visual notification on the Phone screen. Use this procedure to unpark a call.

Before you begin

Get the parking extension number to retrieve a parked call.

Procedure

Press

2. Scroll to Features, and press Select.

Main menu.

3. Scroll to Call unpark, and press one of the following:

• Unpark

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Advanced features

• OK

• Corresponding line button

4. Enter the parking extension number.

Entering hash (#) or leaving the parking extension empty will unpark the call that is parked against your own extension.

Related links

Call Parking

Dynamic Park and Page

With the Dynamic Park and Page feature, you can park calls and announce the parked calls to other users. Park and page use a set of park slot numbers, that your system administrator configures. When you park a call in one of the park slots, you or any other user who receives the page can dial that park slot number to unpark the call.

Parking and paging an active call

About this task

You can park an active call in an administrator-configured slot. You can page this parked call to any user or administrator-configured page target group.

You cannot use this feature while on an active conference call.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Ensure that you are on an active call.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Dynamic Park and Page, and press Select.

The phone parks the call in one of the parking slots, and you receive an audio notification of the parked extension.

The phone is in the page mode.

4. Do one of the following to select the user or page target group that you want to page:

• Select the required page target group, and press Page.

• Dial the extension number of the user or page target group that you want to page, and

press Page.

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• Press Contacts. Select the required user, and press Page.

• Press Recents. Select the required user, and press Page.

The phone pages the parked call details to the selected user or the page target group.

Retrieving a parked call

About this task

If you have parked a call, you can retrieve the parked call before paging it. Other users can retrieve a parked call after receiving the page.

The phone displays the page details on the Application header, which is the second line from top of the phone screen.

You cannot use the following features on a paged call:

• Conference

• Hold

• Transfer

Call Retrieve

• Private Hold

Before you begin

Ensure that you have parked a call using the Dynamic Park and Page feature.

Procedure

Dial the park slot number that is assigned for the parked call. The park slot number is in the page details.

The call is unparked.

Call Retrieve

With the Call Retrieve feature, you can seamlessly pull a call from its current location to the primary location of your BroadWorks business number. You can also pull an active call from your mobile phone to your IP phone or a soft phone. To do this, you must have the multiple appearance service active on your BroadWorks business number. You can retrieve a call using the Call Retrieve feature menu or by using the FAC code.

Note:

The Call Retrieve feature is available only if either BroadWorks Anywhere feature or BroadWorks Mobility feature is enabled.

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Advanced features

Limitations

The following are the limitations for the Call Retrieve feature:

• If you are on an active call and receive another call, you can answer that call from the configured location. To retrieve this call from its current location using the Call Retrieve feature, place the current call on hold and then press Call Retrieve.

• Disable Broadworks Call Control Services for the Call Retrieve feature to function properly. To disable Call Control Services, toggle BroadWorks call control to off. See

location details on page 62 or Editing Mobile identity alerting on page 65 for more details.

Using Call Retrieve

About this task

Use this procedure to retrieve a call from your logged in location.

Before you begin

Ensure that at least one of the multiple appearance services is active.

Procedure

Changing

Press

Scroll to

3. Scroll to Call retrieve, and press Select.

Main menu.

Features, and press Select.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.

The types of Call Transfer are:

• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.

• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task

Transfer a call by connecting a call with the transfer recipient.

Procedure

1. While on an active call, press Transfer soft key.

The phone displays the Enter transfer destination screen.

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The first call is placed on hold.

2. Do one of the following and then press the Call soft key :

• Dial the number to transfer the call.

• Search for the number in Contacts or Recents.

3. To initiate a consultative transfer, press Talk.

The call transfer recipient’s phone starts ringing.

4. Do one of the following:

• Press Complete after the recipient answers the call.

The call transfer is complete. This is also called attended transfer.

• Press Complete after the recipient’s number starts ringing.

The call transfer is complete. This is also called unattended transfer.

Making a blind transfer

Call Waiting

About this task

Use this procedure to transfer an active call without connecting a call with the transfer recipient.

Procedure

1. While on an active call, press Transfer.

The phone displays the Enter Transfer Destination screen.

2. Do one of the following and then press the Call soft key:

• Dial the number to which you want to transfer the call.

• Search for the number in the Contacts or Recents list.

3. To initiate a blind transfer, press Now.

The call transfer is complete.

Call Waiting

With the Call Waiting feature, you can get a notification about another incoming call even when you are on a call. If this feature is enabled, the caller is put on waiting instead of hearing a busy tone.

The phone displays incoming call screen, plays incoming call ringtone, and the beacon LED flashes.

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Advanced features

Enabling and disabling the Call Waiting feature

Procedure

Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Call waiting, and press one of the following:

• Enable: To enable the Call Waiting feature.

• Disable: To disable the Call Waiting feature.

Distinctive Ringing

With the Distinctive Ringing feature, you can assign a different call ringtone for the following features.

• Priority Alert Ringing: To assign a different ringtone as a priority notification for specific incoming calls by contrast to normal calls.

• Alternate Number Ringing: To enable a different ringtone for alternate numbers of a contact.

• Ring Splash: To enable a short ringtone as a reminder on the phone when you enable features like Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb.

• Silent Alerting: To disable the audio notification and to get a visual notification of an incoming call.

• Distinctive Alert Waiting Tone: To set a distinctive ringtone for the caller when the called party is busy. The called party is alerted with a call waiting tone.

Setting a distinctive ring tone

About this task

Use this procedure to set a ring tone for different uses.

Before you begin

You must assign a phone number as a priority number to hear the priority alert tone.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Audio settings and press Select.

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Enabling Auto Answer

4. Scroll to Personalize ringing, and press Select.

5. Scroll to one of the following options:

• Priority alert: To select a ringtone for the priority number. The default ringtone is Long Long Double.

• Alternate number 1: To select the different ringtone for the first alternate number of a contact. The default ringtone is Short Short Long.

• Alternate number 2: To select a different ringtone for the second alternate number of a contact. The default ringtone is Short Long Short.

• Ring reminder: To select a short ringtone for selective features. The default ringtone is Short.

You can hear the alternate number ringtone if you have saved an alternate number in the required contact in the Contacts list.

6. Press one of the following:

• Select

• OK

7. Scroll to the ringtone, and press Select.

8. (Optional) To play the ringtone, press Play.

9. Press Save.

Enabling Auto Answer

Before you begin

Ensure that the system administrator activates the Auto Answer option for your extension.

Procedure

1. Press Main menu, and scroll to Features.

2. Press one of the following:

• Select

• OK

3. Use the Down Arrow key to go to the Auto Answer screen.

4. Press Select.

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Advanced features

Group Paging

Group Paging is a group feature that allows unidirectional paging for a group of users by dialing a group paging directory number (DN) or an extension. The feature can be configured by a group administrator or higher.

Long-term acoustic exposure protection

Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the users from getting acoustic shocks. This feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to dynamic or predefined static values. If a dynamic setting is selected, the feature activates itself and gradually reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels.

Long-term acoustic exposure protection feature satisfies OSHA, ETSI and employee health safety requirements.

Important:

Only L100 Series Headsets with RJ9 connector support long-term acoustic exposure protection when the headset profile is set to Profile1.

Configuring Long term acoustic protection

About this task

Long-term acoustic protection feature reduces the loud volume of the conversations on the phone call to permissible acoustic limits, you can configure the long-term acoustic exposure protection for your headset.

Before you begin

Ensure you set the headset profile to Profile1, and use L100 Series Headsets.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Audio settings and press Select.

4. Scroll to Long term acoustic protection, and press Select.

5. Choose one of the following and press Select:

• Default : Sets the acoustic protection values to one of the following options that your administrator sets:

- Dynamic

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- 8 hours

- 4 hours

- Off

Administrator configured value will be chosen as the default value.

• Off: Sets the acoustic protection off.

• Dynamic: Sets the acoustic feature to Dynamic, which activates itself and gradually reduces the loud volume of the phone conversations to prevent from reaching the damaging decibel levels.

• 4 hours: Sets the acoustic protection for 4 hours.

• 8 hours: Sets the acoustic protection to 8 hours.

6. Press Save.

Related links

Setting a headset profile on page 117

Multicast Paging

With the Multicast Paging feature, you can receive a page that will be automatically played on the phone. If configured by the system administrator, you can send a multicast page to a group of phones in the network.

An incoming multicast page is played on the phone speaker. When the page is played, the Phone screen displays the Page from <group name> notification during the whole time of transmission.

All configured multicast groups that you can send a page to are available in the Features menu. You can add, move or delete the multicast page keys from the Phone screen by the common customization procedure.

Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming calls are ignored.

A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or making an emergency call.

Sending a multicast page

About this task

You can send a multicast page to a group of users by activating the Multicast Paging group on the Phone screen. If the required group is not added on this screen, you can access all multicast page groups configured for your phone in the Features menu.

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Advanced features

Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

• Press Headset.

2. (Optional) If you use the handset, press End Call to cancel dialing.

3. On the Phone screen, scroll to the required multicast page group, and press Select.

The phone displays the Paging <group name> box.

4. To end the multicast page, do one of the following:

• Press End Call.

• If you use the handset as an audio device, hang up.

Pre-configuration of keys

With the Pre-configuration of keys feature enabled, the Phone screen displays a pre-determined set of phone keys for accessing features, applications, and line appearances. BLF lines and autodialing phone extensions can be also added and accessed with this feature.

The phone key configuration can be forced by the system administrator. If pre-configured keys are forced, mapping and labels cannot be customized.

If pre-configured keys are not forced, you can change their mapping and labels as required.

The forced keys have a priority over customizable keys. This does not apply to Call Appearance, Shared Call Appearance and Busy Lamp Field keys as they will not be dropped but moved to a different location.

Contact your system administrator if you need to replace, move, or relabel the forced keys.

Push-To-Talk

With the Push-To-Talk feature, you can call another user and have your call answered automatically.

Note:

You can make only audio calls with this feature.

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Retrieving a voice message

About this task

Use this procedure to listen to your voicemail messages. Few voicemail configuration has the web interface to access it, please contact your administrator for more information.

Before you begin

• Ensure that the system administrator configures the voicemail for your extension.

• Obtain the user ID and password of your voicemail from your system administrator.

Procedure

1. To log in to your voicemail, press the Message button.

2. Follow the voice prompts to playback your voice messages.

SLA Mon

SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon™ agent.

SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such as:

• Endpoint diagnostics

• Network monitoring

™

- To remotely control IP phones to assist end users with IP phone configuration and troubleshooting.

- To remotely generate single and bulk test calls between IP phones.

- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP phone network traffic.

- To monitor multiple network segments for performance in terms of packet loss, jitter, and delay.

- To monitor hop-by-hop QoS markings for voice and video traffic.

Using a Guest Login

About this task

Use this procedure to log in as a guest on another phone to access your applications and call history for a limited time.

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Advanced features

Note:

You need to re-login if the phone reboots.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Guest login and press Select.

4. Enter your extension and password.

5. Press one of the following to set the duration in hours:

• Right arrow key: To increase the value.

• Left arrow key: To decrease the value.

6. Press Enter.

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Chapter 14: Busy Lamp Field

With the Busy Lamp Field (BLF) feature, you can monitor the call status of other phones connected to the same network.

Important:

BLF lines are not call appearance lines and cannot be used to make calls.

In the Broadsoft environment, you can add a BLF user from the Phone screen.

In the Asterisk environment, the system administrator adds the new BLF user.

Depending on the configuration, you can use BLF lines to the following tasks:

• Monitor the activity status of the phone.

• Receive incoming calls for another user that is Directed Call Pickup.

• Speed Dial of a BLF user in an idle state.

• View outgoing call status.

• Barge-in on an active call.

• Unpark a call in the Broadsoft environment.

The administrator configures the action of the BLF line key. Depending on the configuration, when you press the BLF line key, the phone does one of the following:

First soft key is the key on the bottom left corner of the phone screen.

• Performs the first soft key action.

• Highlights the corresponding line.

• Does not take any action if the corresponding line is already highlighted.

However, in this case you can use the Ok button on the phone to perform the action of the first soft key.

Related links

BLF icons and visual LED indication on page 85

BLF icons and visual LED indication

The following table displays the BLF state icons and LED indicators for the Avaya J100 Series IP Phones.

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Busy Lamp Field

State Phone icons Red LED for the line

key

Idle Off Off

Incoming call Off Blink

Outgoing call Blink Off

Active / hold On Off

Parked call Off Blink

Unavailable Off Off

Related links

Busy Lamp Field on page 85

Adding a Broadsoft BLF user

Green LED for the line key

About this task

In the Broadsoft environment, you can add a new BLF monitored user by the common customization process of adding a new line key on the Phone screen.

Note:

To add a BLF user in the Asterisk environment, contact your system administrator.

Before you begin

Ensure that your administrator enables the BLF feature for your extension.

Procedure

1. On the Phone screen, navigate to an empty line, and press Custom.

Depending on the way your administrator configures your phone, the phone adds a new BLF user to the first available line or to the selected line.

2. Press Add > More.

3. Press BLF.

4. (Optional) If there are many user names, press Search.

5. (Optional) Enter the search criteria in one or both the search fields:

• First name

• Last name

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Customizing BLF incoming call indication

6. Press Search.

7. Navigate to the name of the required user, and press Select.

Customizing BLF incoming call indication

About this task

Use this procedure to customize the incoming call indicators in Broadsoft, Open SIP, and Asterisk environments.

Note:

This setting applies to all your monitored users.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

Press Main menu.

2. Scroll to Settings, and press Select.

3. Scroll to Phone, and press Select.

4. Scroll to Alerting on calls, and press Select.

5. Scroll to Busy lamp field, and press Select.

6. Scroll to Incoming indication, and press one of the following:

• None: To set the BLF pick up indication to none.

• Audible: To set the BLF pick up indication as an audible ringtone only.

• Visual: To set the BLF pick up indication to visual.

When the monitored phone receives an incoming call, you can view the incoming call details on a pop-up screen similar to the primary line incoming call. There is no ringtone on Visual mode.

• Both: To set the BLF pick up indication to both audible and visual.

• Default: To set the BLF pick up indication, selected by your system administrator.

Regardless of the above settings, the monitoring phone’s line key displays the monitored user’s state icons and LED visual indicators.

7. Press Save.

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Busy Lamp Field

Customizing Presence parked call indication

About this task

Use this procedure to customize the various indicators when a call is parked at the monitored user’s extension number.

Note:

This setting applies to all your monitored users.

Procedure

Press Main menu.

2. Scroll to Settings, and press Select.

3. Scroll to Phone, and press Select.

4. Scroll to Alerting on calls, and press Select.

5. Scroll to Presence, and press Select.

6. Scroll to Parked indication, and select one of the following:

• None: To set the Presence parked call indication to none.

• Audible: To set the Presence parked call indication as an audible ringtone.

• Visual: To set the Presence parked call indication to visual.

When a call is parked at monitored user’s extension number, you can view the parked call details on a pop-up screen similar to the primary line incoming call.

• Both: To set the Presence parked call indication to both audible and visual.

• Default: To set the Presence pick up indication, selected by your system administrator.

7. Press Save.

Customizing the ring tone

Before you begin

Ensure your administrator enables customizing the ring tone.

Ensure BLF incoming call indication or BLF parked call indication is set to Audible or Both.

Procedure

Press Main menu.

2. Scroll to Settings, and press Select.

3. Scroll to Audio, and press Select.

4. Scroll to Personalize ringing, and press Select.

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5. Scroll to one of the following, and press Select:

• BLF incoming call

• BLF parked call

6. Scroll to a suitable ringtone, and press Select.

7. Press Save.

BLF call operations

Making a call to a monitored user

Before you begin

Ensure that the status of the monitored user is idle.

BLF call operations

Procedure

Press Call or the corresponding BLF line key.

The phone automatically blocks an available primary line and dials the extension of the monitored user.

Related links

Busy Lamp Field on page 85

Picking up an incoming call

About this task

Use this procedure to pick up an incoming call for the monitored user.

Before you begin

Ensure that the administrator has activated the direct call pick up operation on your phone.

Procedure

Press Pickup or the corresponding BLF line key.

Note:

If your monitored user holds a local conference call, you can receive multiple incoming calls for each held participant.

Related links

Busy Lamp Field on page 85

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Busy Lamp Field

Barging in on an active call

About this task

Use this procedure to barge in on an active call if the monitored user is busy .

Before you begin

Ensure that the administrator has activated the direct call pick up with barge in operation on your phone.

Procedure

Press Barge in or the corresponding BLF line key.

Related links

Busy Lamp Field on page 85

Unparking a call

About this task

Use this procedure to unpark a parked call for the monitored user.

A call parked by the monitored user is indicated with the parked call icon the green LED of the corresponding line key.

and the blinking of

Before you begin

Ensure that the administrator has activated the Call Retrieve feature.

Procedure

Press Unpark or the corresponding BLF line key.

Related links

Busy Lamp Field on page 85

Prioritizing incoming calls over a BLF call

About this task

Use this procedure to prioritize your own incoming calls over BLF calls or parked BLF calls. When this feature is enabled, the phone displays your own incoming calls on top of the BLF calls.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Pickup or Ignore or a corresponding BLF key.

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2. (Optional) Press Next or a corresponding BLF key to switch to the next incoming call if

there are several calls.

Related links

Busy Lamp Field on page 85

BLF call operations

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Chapter 15: Shared call appearance

With the Shared Call Appearance (SCA) feature, your primary extension can be private or shared. Up to ten additional shared extensions can be configured to appear on your phone. All extensions are shared with other phones connected to the same network.

Depending on the configuration of your phone, any of your shared extensions can be used to:

• Dial outgoing calls.

• Answer incoming calls.

• Perform all the usual operations on a local call, including hold, transfer, and conference.

• View the status of calls on other phones with the same shared line.

• Barge into a call on another phone with the same shared extension.

• Put local calls on private hold to block others from barging into the call.

Incoming calls to any shared extension alert all phones configured with this extension.

Note:

SCA is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP Phone, and Avaya J189 IP Phone.

To activate the feature, contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See

https://www.broadsoft.com/ for more information.

Limitation

The features that are configured on your phone, such as Call park, apply only to your primary extension and cannot be used on additional shared extensions.

Conference and Transfer can only be performed within a single extension. For example, you cannot start a conference with a call on your primary extension and a call on an additional shared extension.

Related links

SCA icons and visual LED indication on page 93 Joining a call in a shared line on page 94 Putting a call on private hold and resuming a call on page 94 Customizing ringtones for the SCA extension on page 95 Customizing SCA lines on page 96 Customizing incoming call alerts for shared lines on page 96 Viewing SCA configuration on page 97

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SCA icons and visual LED indication

The following table displays the SCA state icons and LED indicators for the Avaya J100 Series IP Phones.

State Phone icons Red LED Green LED

Idle Off Off

In-use

Remote reservation

Remote active

Incoming call Off Off

Outgoing ringing On On

Media preserved active On On

Hold

Media preserved hold

Remote held

Private hold

Remote held private

Bridge active

Active conference

Transfer pending

Conference pending

Active call On On

Off

Blink

Flutter

Conference hold

Bridge hold

Not registered Off Off

Failed On Broken flutter

Off

Blink

Related links

Shared call appearance on page 92

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Shared call appearance

Joining a call in a shared line

About this task

Join a call that is active on another phone on an extension which you are sharing. These calls are identified by the In-use icon

Before you begin

Ensure that you are assigned a shared extension.

Procedure

1. Scroll to the shared line.

2. Press Barge in.

3. (Optional) Press the corresponding line key beside the held call that is active on the other

phone.

Related links

Shared call appearance on page 92

Putting a call on private hold and resuming a call

About this task

If you are on call using a shared extension, use this procedure to put your call on private hold. Putting a call on private hold prevents any other phone with the same shared extension from barging into the call while it is on hold. The private hold feature can be useful when transferring a call or preparing to create a conference call.

A unique icon When a call is on private hold on another phone, the Barge-in softkey is not available and the green LED does not blink.

Before you begin

Ensure that you are assigned a shared extension.

Procedure

1. Scroll to the shared line.

2. During a call, press More.

3. Press Priv Hold.

Next steps

To retrieve a call held privately on a shared extension, press Resume or the corresponding line key beside the held call.

indicates a call on private hold on another phone on the same shared extension.

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Customizing ringtones for the SCA extension

Related links

Shared call appearance on page 92

Customizing ringtones for the SCA extension

About this task

Select a unique, custom ringtone for each additional shared extension. By default, incoming calls on shared extensions will use the same ringtone that is configured for your primary extension, whether it is private or shared.

Before you begin

Ensure that you are assigned a shared extension.

Procedure

Press

2. Scroll to Settings, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to Audio, and press one of the following:

• Select

• OK

• The corresponding line key

4. Scroll to Personalize ringing, and press one of the following:

• Select

• OK

• The corresponding line key

5. Scroll to Shared lines, and press one of the following:

• Select

• OK

Main menu.

• The corresponding line key

6. Select the required configured shared line, and press one of the following:

• Select

• OK

• The corresponding line key

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Shared call appearance

7. Press one of the following to choose the required ringtone:

• Select

• OK

• The corresponding line key

8. Press Save.

Related links

Shared call appearance on page 92

Customizing SCA lines

About this task

All additional shared lines that are configured on the phone will appear on your default screen on one or more lines, based on the configured call appearances for each shared extension.

The label and location of each of these lines can be individually modified using the customization feature.

Related links

Shared call appearance on page 92

Customizing incoming call alerts for shared lines

About this task

You can set up the way the phone alerts you about the incoming calls to a shared line. You can select a different type of alerting for each shared line on your phone and set it up for immediate or delayed indication.

Before you begin

Make sure your system administrator has enabled this feature on your phone and has assigned at least one extension line to you.

Procedure

Press

2. Navigate to Settings > Phone > Alerting on calls.

3. Scroll to Shared lines and press Select.

Main menu.

4. Scroll to the shared line you want to set up and press Select

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5. To set up the indication type, scroll to Incoming indication and toggle one of the following:

• Audible — the phone plays a ringtone when there is an incoming call on a shared line.

• Visual — the phone displays a pop-up message when there is an incoming call on a

shared line.

• Both — the phone uses both indication types.

• None — the phone does not alert you about incoming calls on this shared line.

• Default — the phone uses the administrator set value.

6. Scroll to Indication delay.

7. Enter the number of seconds for incoming call alert delay.

8. Press Save to save your settings.

9. (Optional) Press Cancel to revert to default settings.

Related links

Shared call appearance on page 92

Viewing SCA configuration

About this task

View the configuration of the additional SCA extensions. Depending on the phone’s settings, you can view or modify the SCA configuration.

Before you begin

Ensure that your administrator has configured a shared primary extension.

Procedure

Press

2. Scroll to Settings, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to Shared lines, and press one of the following:

• Select

• OK

• The corresponding line key

Main menu.

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Shared call appearance

4. Press Edit or the corresponding line key to view the following configuration information for

the selected shared line:

• Enabled/Disabled

• Line/Port

• Display name

• Auth username

• Auth password

• Call appearances

• Barge in

Related links

Shared call appearance on page 92

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Chapter 16: Simultaneous Ring Personal

With the Simultaneous Ring Personal (SRP) feature, you can list up to 10 phone numbers or SIPURI addresses you want to receive calls to in addition to your primary phone. This feature may be used when, for example, you are not at your desk phone and you need to answer a call from your cell phone. Simultaneous ring can be turned off when you are at your desk on a call.

Important:

If your cell phone has the voice mail which is activated before your office voice messaging, the voice messages will be recorded in your cell phone database.

Note:

If Simultaneous Ring Personal is activated, the corresponding LED on the phone is green. If the feature is disabled, the LED is red. Contact your system administrator or go to the BroadSoft web interface yourself to activate the feature. See https://www.broadsoft.com/ for more information.

Related links

Accessing Simultaneous Ring Personal from the phone menu on page 99 Disabling Simultaneous Ring Personal during an active call on page 100 Adding a Simultaneous Ring number on page 100 Editing Simultaneous Ring numbers on page 101 Deleting a Simultaneous Ring number on page 101

Accessing Simultaneous Ring Personal from the phone menu

About this task

Use this task to access Simultaneous Ring Personal page from the phone menu for configuring the settings, viewing and editing the list of simultaneous ring numbers.

Procedure

1. On the phone, go to Main menu > Features.

2. Scroll to Simultaneous ringing, and press Config.

Related links

Simultaneous Ring Personal on page 99

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Simultaneous Ring Personal

Disabling Simultaneous Ring Personal during an active call

About this task

Use this procedure to turn off Simultaneous Ring Personal when you are on an active call.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Do not ring with active call.

3. Press Toggle to disable or enable the setting.

The changes will be saved automatically.

Related links

Simultaneous Ring Personal on page 99

Adding a Simultaneous Ring number

About this task

Use this procedure to add a number or a SIP-URI address for a simultaneous ring.

Important:

You can add maximum 10 numbers or SIP-URI addresses.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Numbers, and press Select.

3. Press Add.

4. In the Add number window, scroll to the Phone number or SIP-URI field, and enter the

number digits or a SIP-URI address:

• Press Abc or abc or ABC or 123 to enter letters or numbers.

• Press Backspace to delete the symbols entered.

5. (Optional) Scroll to the Answer confirmation required, and press Toggle to toggle the

setting to on or off.

6. Press Save.

Related links

Simultaneous Ring Personal on page 99

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Avaya J139 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1: Introduction

Purpose

Chapter 2: Avaya J139 phones overview

Phone overview

Physical layout of a J139 IP Phone

Connection jacks for J139 IP Phone

Optional components

Supported features

Chapter 3: Getting started

Entering the provisioning details

Identifying the device type during phone boot-up

Logging in to your phone

Logging out of your phone

Locking your phone

Unlocking your phone

Chapter 4: Navigation

Cursor navigation

Navigation cluster

Text input

Line keys

Main menu

General phone icons

Chapter 5: Handling incoming calls

Answering a call

Answering a call when on another call

Ignoring a call

Declining a call

Chapter 6: Handling outgoing calls

Making a call by using the manual dial mode

Making a call by using the auto-dial mode

Redialing a number

Making a call by using speed dial

Making a call from the local Сontacts list

Making a call from the corporate database Сontacts list

Making an international call

Emergency call

Making an emergency call

Chapter 8: Call related features

Muting and unmuting a call

Placing a call on hold and resuming the call

Chapter 9: Contacts

Directory

Adding a new contact

Adding a contact from the Recents list

Editing a contact

Doing a quick search for a contact

Viewing local contact details

Searching for a contact

Combining contacts

Deleting a contact

Creating a local Сontacts group

Adding a contact to the local group

Removing a contact from the local group

Assigning a ringtone to a contact

LDAP Directory

Setting LDAP Directory as the contact search source

Searching LDAP contacts

Chapter 10: Recents

Call log

Making a call from Recents

Viewing the Recents details

Deleting a call record from Recents

Clearing the Recents list

Chapter 11: Conference calls

Adding a person to an active call

Adding a person on hold to a conference call

Putting a conference call on hold and resuming a call

Chapter 12: Do not disturb and Call forward

Do not disturb

Activating and deactivating Do not disturb

DND icons

Activating the ring reminder

Call forwarding

Call Forward icons

Forwarding a call to another extension