Avaya J129 User Manual

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Page 1

Using Avaya J129 IP Phones

Release 1.0

October 2016

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 20, 2016—11:04 PM (UTC)

Issue 1

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2016, Avaya, Inc.1

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10 Avaya shall not be responsible for any modifications, additions, or11 deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

getGenericDetails?detailId=C20091120112456651010 under the link35

“Warranty & Product Lifecycle” or such successor site as designated36 by Avaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO56

UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR57 SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58 APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR68 IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74 WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75 UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya76 Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN85 AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License. The102 applicable number of licenses and units of capacity for which the103 license is granted will be one (1), unless a different number of104 licenses or units of capacity is specified in the documentation or other105 materials available to You. “Software” means computer programs in106 object code, provided by Avaya or an Avaya Channel Partner,107 whether as stand-alone products, pre-installed on hardware products,108

https://support.avaya.com/helpcenter/34

and any upgrades, updates, patches, bug fixes, or modified versions109 thereto. “Designated Processor” means a single stand-alone110 computing device. “Server” means a Designated Processor that111 hosts a software application to be accessed by multiple users.112 “Instance” means a single copy of the Software executing at a113 particular time: (i) on one physical machine; or (ii) on one deployed114 software virtual machine (“VM”) or similar deployment.115

License types116

Designated System(s) License (DS). End User may install and use117 each copy or an Instance of the Software only on a number of118 Designated Processors up to the number indicated in the order.119 Avaya may require the Designated Processor(s) to be identified in120 the order by type, serial number, feature key, Instance, location or121 other specific designation, or to be provided by End User to Avaya122 through electronic means established by Avaya specifically for this123 purpose.124

Shrinkwrap License (SR). You may install and use the Software in125 accordance with the terms and conditions of the applicable license126 agreements, such as “shrinkwrap” or “clickthrough” license127 accompanying or applicable to the Software (“Shrinkwrap License”).128

Heritage Nortel Software129

“Heritage Nortel Software” means the software that was acquired by130 Avaya as part of its purchase of the Nortel Enterprise Solutions131 Business in December 2009. The Heritage Nortel Software is the132 software contained within the list of Heritage Nortel Products located133

https://support.avaya.com/LicenseInfo under the link “Heritage134

at Nortel Products” or such successor site as designated by Avaya. For135 Heritage Nortel Software, Avaya grants Customer a license to use136 Heritage Nortel Software provided hereunder solely to the extent of137 the authorized activation or authorized usage level, solely for the138 purpose specified in the Documentation, and solely as embedded in,139 for execution on, or for communication with Avaya equipment.140 Charges for Heritage Nortel Software may be based on extent of141 activation or use authorized as specified in an order or invoice.142

Copyright143

Except where expressly stated otherwise, no use should be made of144 materials on this site, the Documentation, Software, Hosted Service,145 or hardware provided by Avaya. All content on this site, the146

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documentation, Hosted Service, and the product provided by Avaya1 including the selection, arrangement and design of the content is2 owned either by Avaya or its licensors and is protected by copyright3 and other intellectual property laws including the sui generis rights4 relating to the protection of databases. You may not modify, copy,5 reproduce, republish, upload, post, transmit or distribute in any way6 any content, in whole or in part, including any code and software7 unless expressly authorized by Avaya. Unauthorized reproduction,8 transmission, dissemination, storage, and or use without the express9 written consent of Avaya can be a criminal, as well as a civil offense10 under the applicable law.11

Virtualization12

The following applies if the product is deployed on a virtual machine.13 Each product has its own ordering code and license types. Note that14 each Instance of a product must be separately licensed and ordered.15 For example, if the end user customer or Avaya Channel Partner16 would like to install two Instances of the same type of products, then17 two products of that type must be ordered.18

Third Party Components19

“Third Party Components” mean certain software programs or20 portions thereof included in the Software or Hosted Service may21 contain software (including open source software) distributed under22 third party agreements (“Third Party Components”), which contain23 terms regarding the rights to use certain portions of the Software24 (“Third Party Terms”). As required, information regarding distributed25 Linux OS source code (for those products that have distributed Linux26 OS source code) and identifying the copyright holders of the Third27 Party Components and the Third Party Terms that apply is available28 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated30

by Avaya. The open source software license terms provided as Third31 Party Terms are consistent with the license rights granted in these32 Software License Terms, and may contain additional rights benefiting33 You, such as modification and distribution of the open source34 software. The Third Party Terms shall take precedence over these35 Software License Terms, solely with respect to the applicable Third36 Party Components to the extent that these Software License Terms37 impose greater restrictions on You than the applicable Third Party38 Terms.39

The following applies only if the H.264 (AVC) codec is distributed with40 the product. THIS PRODUCT IS LICENSED UNDER THE AVC41 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A42 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE43 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH44 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC45 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A46 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO47 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS48 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.49 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG50 LA, L.L.C. SEE

Service Provider52

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S53 HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT54 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS55 SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE56 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY57 FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL58 PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE59 AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED60 PRODUCTS USE OR EMBED CERTAIN THIRD PARTY61 SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT62 SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS63 REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE64 LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S65 EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY66 SUPPLIER.67

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL68 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED69 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE70 AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES71 THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY72 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72973 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 74

HTTP://WWW.MPEGLA.COM.51

WWW.SIPRO.COM/CONTACT.HTML

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR76 THE PERSONAL USE OF A CONSUMER OR OTHER USES IN77 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)78 ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD79 (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS80 ENCODED BY A CONSUMER ENGAGED IN A PERSONAL81 ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER82 LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED83 OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL84 INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS85 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.87

Compliance with Laws88

You acknowledge and agree that it is Your responsibility for89 complying with any applicable laws and regulations, including, but not90 limited to laws and regulations related to call recording, data privacy,91 intellectual property, trade secret, fraud, and music performance92 rights, in the country or territory where the Avaya product is used.93

Preventing Toll Fraud94

“Toll Fraud” is the unauthorized use of your telecommunications95 system by an unauthorized party (for example, a person who is not a96 corporate employee, agent, subcontractor, or is not working on your97 company's behalf). Be aware that there can be a risk of Toll Fraud98 associated with your system and that, if Toll Fraud occurs, it can99 result in substantial additional charges for your telecommunications100 services.101

https://29

Avaya Toll Fraud intervention102

If You suspect that You are being victimized by Toll Fraud and You103 need technical assistance or support, call Technical Service Center104 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United105 States and Canada. For additional support telephone numbers, see106 the Avaya Support website: successor site as designated by Avaya.108

Security Vulnerabilities109

Information about Avaya’s security support policies can be found in110 the Security Policies and Support section of

support.avaya.com/security.112

Suspected Avaya product security vulnerabilities are handled per the113 Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).115

Downloading Documentation116

For the most current versions of Documentation, see the Avaya117 Support website: as designated by Avaya.119

Contact Avaya Support120

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem122 with your Avaya product or Hosted Service. For a list of support123 telephone numbers and contact addresses, go to the Avaya Support124 website: designated by Avaya), scroll to the bottom of the page, and select126 Contact Avaya Support.127

Regulatory Statements128

Australia Statements129

Handset Magnets Statement: 130

Industry Canada (IC) Statements134

RSS Standards Statement135

This device complies with Industry Canada licence-exempt RSS136 standard(s). Operation is subject to the following two conditions:137

https://support.avaya.com (or such successor site as125

Danger:

The handset receiver contains magnetic devices that can131 attract small metallic objects. Care should be taken to avoid132 personal injury.133

1. This device may not cause interference, and75

https://support.avaya.com, or such successor site118

https://support.avaya.com or such107

. THE H.264 (AVC) CODEC IS75

HTTP://86

https://111

https://114

https://support.avaya.com for121

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2. This device must accept any interference, including1 interference that may cause undesired operation of the2 device.3

Le présent appareil est conforme aux CNR d'Industrie Canada4 applicables aux appareils radio exempts de licence. L'exploitation est5 autorisée aux deux conditions suivantes:6

1. L'appareil ne doit pas produire de brouillage, et7

2. L'utilisateur de l'appareil doit accepter tout brouillage8 radioélectrique subi, même si le brouillage est susceptible9 d'en compromettre le fonctionnement.10

Radio Transmitter Statement11

Under Industry Canada regulations, this radio transmitter may only12 operate using an antenna of a type and maximum (or lesser) gain13 approved for the transmitter by Industry Canada. To reduce potential14 radio interference to other users, the antenna type and its gain15 should be so chosen that the equivalent isotropically radiated power16 (EIRP) is not more than that necessary for successful17 communication.18

Conformément à la réglementation d'Industrie Canada, le présent19 émetteur radio peut fonctionner avec une antenne d'un type et d'un20 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie21 Canada. Dans le but de réduire les risques de brouillage22 radioélectrique à l'intention des autres utilisateurs, il faut choisir le23 type d'antenne et son gain de sorte que la puissance isotrope24 rayonnée équivalente ne dépasse pas l'intensité nécessaire à25 l'établissement d'une communication satisfaisante.26

This Class B digital apparatus complies with Canadian ICES-003.27

Cet appareil numérique de la classe B est conforme à la norme28 NMB-003 du Canada.29

Radiation Exposure Statement30

This equipment complies with FCC & IC RSS102 radiation exposure31 limits set forth for an uncontrolled environment. This equipment32 should be installed and operated with minimum distance 20cm33 between the radiator & your body. This transmitter must not be co-34 located or operating in conjunction with any other antenna or35 transmitter.36

Cet équipement est conforme aux limites d'exposition aux37 rayonnements ISEDétablies pour un environnement non contrôlé.38 Cet équipement doit être installé et utilisé avec un minimum de 2039 cm de distance entre la source de rayonnement et votre corps.40

Japan Statements41

Class B Statement42

This is a Class B product based on the standard of the VCCI Council.43 If this is used near a radio or television receiver in a domestic44 environment, it may cause radio interference. Install and use the45 equipment according to the instruction manual.46

本製品を安全にご使用頂くため、以下のことにご注意ください。61

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず62 製品に同梱されております添付品または指定品をご使用くだ63 さい。添付品指定品以外の部品をご使用になると故障や動作64 不良、火災の原因となることがあります。65

• 同梱されております付属の電源コードを他の機器には使用し66 ないでください。上記注意事項を守らないと、死亡や大怪我67 など人身事故の原因となることがあります。68

México Statement69

The operation of this equipment is subject to the following two70 conditions:71

1. It is possible that this equipment or device may not cause72 harmful interference, and73

2. This equipment or device must accept any interference,74 including interference that may cause undesired operation.75

La operación de este equipo está sujeta a las siguientes dos76 condiciones:77

1. Es posible que este equipo o dispositivo no cause78 interferencia perjudicial y79

2. Este equipo o dispositivo debe aceptar cualquier80 interferencia, incluyendo la que pueda causar su operación81 no deseada.82

Power over Ethernet (PoE) Statement83

This equipment must be connected to PoE networks without routing84 to the outside plant.85

U.S. Federal Communications Commission (FCC) Statements86

Compliance Statement87

The changes or modifications not expressly approved by the party88 responsible for compliance could void the user’s authority to operate89 the equipment.90

To comply with the FCC RF exposure compliance requirements, this91 device and its antenna must not be co-located or operating to92 conjunction with any other antenna or transmitter.93

This device complies with part 15 of the FCC Rules. Operation is94 subject to the following two conditions:95

1. This device may not cause harmful interference, and96

2. This device must accept any interference received,97 including interferences that may cause undesired98 operation.99

When using IEEE 802.11a wireless LAN, this product is restricted to100 indoor use, due to its operation in the 5.15 to 5.25GHz frequency101 range. The FCC requires this product to be used indoors for the102 frequency range of 5.15 to 5.25GHz to reduce the potential for103

Denan Power Cord Statement48

Danger:

Please be careful of the following while installing the49 equipment:50

• Please only use the connecting cables, power cord, and51 AC adapters shipped with the equipment or specified by52 Avaya to be used with the equipment. If you use any53 other equipment, it may cause failures, malfunctioning,54 or fire.55

• Power cords shipped with this equipment must not be56 used with any other equipment. In case the above57 guidelines are not followed, it may lead to death or58 severe injury.59

harmful interference to co channel mobile satellite systems. High-104 power radar is allocated as the primary user of the 5.25 to 5.35GHz105 and 5.65 to 5.85GHz bands. These radar stations can cause106 interference with and/or damage to this device.107

Class B Part 15 Statement108

For product available in the USA/Canada market, only channel 1~11109 can be operated. Selection of other channels is not possible.110

This equipment has been tested and found to comply with the limits111 for a Class B digital device, pursuant to Part 15 of the FCC Rules.112 These limits are designated to provide reasonable protection against113 harmful interferences in a residential installation. This equipment114 generates, uses and can radiate radio frequency energy and, if not115 installed and used in accordance with the instructions, may cause116 harmful interference to radio communications. However, there is no117 guarantee that interference will not occur in a particular installation. If118 this equipment does cause harmful interferences to radio or119 television reception, which can be determined by turning the60

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equipment off and on, the user is encouraged to try to correct the1 interference by one or more of the following measures:2

• Reorient or relocate the receiving antenna.3

• Increase the separation between the equipment and receiver.4

• Connect the equipment into an outlet on a circuit different from5 that to which the receiver is connected.6

• Consult the dealer or an experienced radio/TV technician for7 help.8

Radiation Exposure Statement9

This equipment complies with FCC radiation exposure limits set forth10 for an uncontrolled environment . This equipment should be installed11 and operated with minimum distance of 8 in or 20 cm between the12 radiator and your body. This transmitter must not be co-located or13 operating in conjunction with any other antenna or transmitter.14

EU Countries15

This device complies with the essential requirements and other16 relevant provisions of Directive 1999/5/EC. A copy of the Declaration17 may be obtained from http://support.avaya.com or Avaya Inc., 21118 Mt. Airy Road, Basking Ridge, NJ 07920 USA.19

General Safety Warning20

• Use only the Avaya approved Limited Power Source power21 supplies specified for this product.22

• Ensure that you:23

- Do not operate the device near water.24

- Do not use the device during a lightning storm.25

- Do not report a gas leak while in the vicinity of the leak.26

- Limit the power to the device over telecommunications27 wiring to 36-57 volt DC or ≤ 1.3 ampere DC.28

Trademarks29

The trademarks, logos and service marks (“Marks”) displayed in this30 site, the Documentation, Hosted Service(s), and product(s) provided31 by Avaya are the registered or unregistered Marks of Avaya, its32 affiliates, its licensors, its suppliers, or other third parties. Users are33 not permitted to use such Marks without prior written consent from34 Avaya or such third party which may own the Mark. Nothing35 contained in this site, the Documentation, Hosted Service(s) and36 product(s) should be construed as granting, by implication, estoppel,37 or otherwise, any license or right in and to the Marks without the38 express written permission of Avaya or the applicable third party.39

Avaya is a registered trademark of Avaya Inc.40

All non-Avaya trademarks are the property of their respective owners.41 Linux® is the registered trademark of Linus Torvalds in the U.S. and42 other countries.43

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Chapter 1: Introduction............................................................................................................ 8

Purpose.................................................................................................................................. 8

Intended audience................................................................................................................... 8

Chapter 2: Avaya J129 IP Phones overview........................................................................... 9

Physical layout...................................................................................................................... 10

Connection jacks................................................................................................................... 12

Icons on the deskphone......................................................................................................... 13

Supported features................................................................................................................ 14

Chapter 3: Getting started...................................................................................................... 16

Logging in to your deskphone................................................................................................. 16

Logging out your deskphone.................................................................................................. 16

Locking and unlocking the deskphone..................................................................................... 16

Chapter 4: Handling outgoing calls...................................................................................... 18

Making a call......................................................................................................................... 18

Redialing a number............................................................................................................... 18

Toggling between active calls................................................................................................. 19

Calling a person form the contacts list..................................................................................... 19

Making a call from call history................................................................................................. 19

Making an emergency call...................................................................................................... 20

Making an international call.................................................................................................... 20

Chapter 5: Answering a call................................................................................................... 21

Ignoring an incoming call....................................................................................................... 21

Switching to another deskphone during an active call............................................................... 22

Making an attended transfer................................................................................................... 22

Making an unattended transfer............................................................................................... 23

Transferring a call on hold...................................................................................................... 23

Chapter 6: Using call forwarding........................................................................................... 25

Activating and deactivating Call Forward................................................................................. 25

Activating call forwarding when you do not answer the call....................................................... 25

Chapter 7: Managing conference calls................................................................................. 27

Adding a person to an active call............................................................................................ 27

Adding a person on hold to a conference call........................................................................... 27

Putting a conference call on hold............................................................................................ 28

Chapter 8: Using call related features.................................................................................. 29

Muting and unmuting a call..................................................................................................... 29

Activating Mute Alert.............................................................................................................. 29

Visual alerting....................................................................................................................... 30

Placing a call on hold and resuming the call............................................................................ 30

Activating transfer to voice mail.............................................................................................. 30

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Contents

Parking and unparking a call.................................................................................................. 31

Activating Do Not Disturb....................................................................................................... 31

Setting up automatic call back................................................................................................ 32

Activating EC500................................................................................................................... 32

Tracing a malicious call.......................................................................................................... 33

Blocking your extension from displaying during calls................................................................ 33

Chapter 9: Managing call history.......................................................................................... 34

Turning call history on and off................................................................................................. 34

Viewing call history details..................................................................................................... 34

Adding or deleting a call record from the call history menu........................................................ 35

Clearing the call history menu................................................................................................ 35

Chapter 10: Managing contacts............................................................................................. 36

Adding a new contact............................................................................................................ 36

Editing a contact.................................................................................................................... 36

Viewing the contact details..................................................................................................... 37

Searching for a contact.......................................................................................................... 37

Deleting a contact.................................................................................................................. 37

Chapter 11: Managing your presence................................................................................... 38

Enabling Away Timer............................................................................................................. 38

Chapter 12: Managing voice mails........................................................................................ 39

Retrieving a voice mail........................................................................................................... 39

Chapter 13: Customizing Avaya J129 IP Deskphones........................................................ 40

Setting the Dial mode............................................................................................................ 40

Assigning Speed Dial............................................................................................................. 40

Replacing and clearing a Speed Dial contact..................................................................... 41

Setting Visual alerting............................................................................................................ 41

Displaying Call timers............................................................................................................ 41

Setting a ring tone for incoming calls....................................................................................... 42

Turning Button Clicks on and off............................................................................................. 42

Turning Error Tones on and off............................................................................................... 42

Turning audio settings on and off............................................................................................ 43

Setting Handset Profile.......................................................................................................... 43

Adjusting the contrast of the display screen............................................................................. 44

Setting the display language.................................................................................................. 44

Setting the Time Format......................................................................................................... 44

Setting the Date Format......................................................................................................... 44

Setting the time zone............................................................................................................. 45

Chapter 14: Related resources.............................................................................................. 46

Documentation...................................................................................................................... 46

Finding documents on the Avaya Support website............................................................. 47

Viewing Avaya Mentor videos................................................................................................. 48

Support................................................................................................................................ 48

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Chapter 1: Introduction1

Purpose2

This document describes how to use product features and capabilities.3

Intended audience4

This document is intended for people who want to learn how to use product features and5 capabilities.6

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Chapter 2: Avaya J129 IP Phones overview1

The Avaya J129 IP Phones is a SIP-based phone intended to be used for basic business2 communications.3

Physical specifications4

• Two call appearances5

• A 128 x 32 graphical LCD6

• Three softkeys7

• Dual network ports with integrated Power over Ethernet (PoE)8

• Magnetic Hook Switch9

Feature specifications10

• Call forwarding11

• Call transferring12

• Call conferencing13

• Voice mail14

• Deskphone customization15

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8 9

Avaya J129 IP Phones overview

Physical layout1

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Physical layout

Callout number Name Icon Description

1 Beacon LED N/A The beacon LED flashes a red light to

the upper-right corner of the deskphone, which indicates that you have a voice mail, an incoming call or you are on a call using speakers.

2 Phone display N/A The phone displays the call

information in this area, such as the extension, caller information, and missed calls.

3 Softkeys N/A The softkeys selects the action that is

displayed in the softkey section of the phone display. The softkeys are context sensitive.

4 Navigation arrows and OK N/A The OK button performs the action of

selecting the function assigned to the left most soft key function.

The navigation arrows performs the action of scrolling through various sections of the phone display.

5 Phone Press the Phone button to move to the

phone screen.

6 Back Press the Back button to return to the

previous menu.

7 Speaker Press the Speaker button to use the

speakerphone. To take the call off the speakerphone, lift the handset.

8 Main Menu Press the Main Menu button to access

the menu options and other phone settings.

9 Hold Press Hold button to place the call on

hold.

To resume the call, press the Resume softkey.

10 Volume If you press + or - on the Volume

button on an active call, the phone increases or decreases the volume of your handset, or speaker accordingly. When you are not on an active call, pressing these buttons adjusts the ringer volume.

11 Mute Press the Mute button to mute a call in

progress. To unmute the call, press the Mute button again.

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Receiver Port

Computer Port

Network Port

Avaya J129 IP Phones overview

Connection jacks1

The following image illustrates the connection jacks that are present on the back panel of Avaya2 J129 IP Phones models. The image schematically describes which device to connect in which jack.3

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Icons on the deskphone1

The following table lists the icons used in the Avaya J129 IP Phones:2

Icon Description

Incoming call

Outgoing call

Missed call

Line indicator call appearance on

Line indicator call appearance off

Check

MDA active

New call setup

No handset

Icons on the deskphone

Incoming call recents

Outgoing recents MDA

Recents

More than 10 recent missed calls

Speaker silent

Voicemail

Checkbox off

Checkbox on

Active conference

Conference on hold

Contrast

EC500

Failover

Radio button off

Table continues…

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Avaya J129 IP Phones overview

Icon Description

Radio button on

Feature unavailable

Call forward

Handset

Hold

Phone lock

Mute

Ringer on

Ringer off

Speaker

Do not disturb

Supported features1

Avaya J129 IP Phones supports the Avaya Aura® and IP Office environments. The following table2 shows the supported features in both the environments.3

Features

End to end security indicator Yes No

Private call Yes No

Automatic call back Yes No

Emergency dialing when user not logged in

Attended transfer Yes Yes

Transferring a call by selecting a contact or recents

Contacts Yes No

Presence Yes No

Quick log in Yes No

Multiple Device Access (MDA) Yes No

Concurrent log in Yes No

Avaya Aura

Yes No

IP Office

Table continues…

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Supported features

LED on speaker button No No

Voice mail Yes Yes

Call Park/Unpark Yes Yes; It is supported using short

codes.

Block Calling party info Yes No

EC500 Yes Yes (The feature is called Mobility)

Malicious Call Trace (MCT) Yes No

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Chapter 3: Getting started1

Logging in to your deskphone2

About this task3

Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for4 your extension.5

Procedure6

1. Enter your extension.7

2. Enter the password that your administrator assigned to you.8

3. Press Enter or OK or #.9

Logging out your deskphone10

About this task11

Use this procedure to log out of your deskphone. If the administrator has enabled the offline call-log12 feature on the deskphone, the deskphone downloads the call log database when you log in. The13 offline call-log database stores the calls that landed on the deskphone while you were not logged in.14 These calls are added to the call history as missed calls. The offline call-log feature is only available15 in an Avaya Aura® environment.16

Procedure17

1. Press Main Menu > Log Out.18

2. Press Log out when the deskphone prompts for confirmation.19

Locking and unlocking the deskphone20

About this task21

Use this procedure to lock your deskphone when it is idle. This prevents the use of deskphone for22 making calls when you are away, with the exception of making emergency calls. Locking your phone23 does not log you out.24

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Locking and unlocking the deskphone

Procedure1

1. Press Main Menu > Lock.2

The deskphone displays a padlock symbol and your presence status changes to Away.3

Note:

You can receive incoming calls after you lock your deskphone.4

2. To unlock your phone, press Unlock and enter the password you use for deskphone login.5

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Chapter 4: Handling outgoing calls1

Making a call2

Before you begin3

Set the Dial mode to automatic or manual.4

Procedure5

1. Lift the handset or press Speaker.6

2. Do one of the following:7

• If the dial mode is set to Auto, dial the number you want to call.8

Note:

In IP Office, you can press the Call softkey or wait for a timeout.9

• If the dial mode is set to Manual, dial the number you want to call and press the Call10 softkey.11

Redialing a number14

Procedure15

From the Phone screen, press Redial or press OK.16

The phone redials the last number that you have dialed.17

Note:

The deskphone clears the last dialed number, if you clear the outgoing call log.18

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Toggling between active calls

Toggling between active calls1

Procedure2

1. During an active call, press Hold.3

2. Do any one of the following:4

• To make a new call, press NewCall and dial the extension of the second person.5

• To answer an incoming call, press Answer.6

3. To toggle between the two active calls, press Swap.7

Calling a person form the contacts list8

About this task9

Use this procedure to call any contact from the contacts list.10

This feature is only available in the Avaya Aura® environment.11

Procedure12

1. Do one of the following to search for a contact:13

• On the phone screen, press Contacts > Search.14

• Press Main Menu > Contacts to use dialpad to search.15

2. Press Call or OK to initiate a call to the selected contact number.16

Making a call from call history17

Procedure18

1. Do one of the following:19

• Press Main Menu > Recents.20

• Press Recents from the phone screen.21

2. Use the Up and Down Arrow keys to select the number that you want to call.22

3. Press Call or OK.23

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Handling outgoing calls

Making an emergency call1

About this task2

If your administrator configured emergency calling for your deskphone, the Phone screen displays3 an Emerg softkey to immediately connect you with a preset emergency services number.4

However, if emergency dialing is not configured for your deskphone, Recents softkey replaces5

Emerg softkey.6

Note:

You can make an emergency call when your deskphone is logged out only if your administrator7 configured this feature for you. The emergency call feature is available in IP Office only when8 you are logged in to your deskphone. Also, in IP Office environment, Emerg softkey is not9 available. You must manually dial the emergency number.10

Important:

During phone failover, when the phone switches between system servers due to a system11 failure, the Emergency softkey might not be available until your phone connects to an alternate12 server. This process might take a few seconds.13

Procedure14

1. On the Phone screen, press Emerg.15

2. To end the emergency call, press Speaker..16

Making an international call17

About this task18

E.164 is a standard format of international public telephone numbering. An E.164 number can have19 up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.16420 number.21

Procedure22

1. Long press the 0 key to display the plus sign (+).23

2. Dial the number that you want to call.24

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Chapter 5: Answering a call1

About this task2

When you receive an incoming call, the phone selects the incoming call automatically. However, if3 you are already on a call or if you receive more than one incoming call at a time, you might need to4 select the call you want to answer manually.5

Procedure

Answer an incoming call in one of the following ways:9

• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the10

• If you are on another call and the deskphone does not automatically display the incoming call,12

Note:

The procedure for answering a call might vary depending on how the administrator has6 configured your phone.7

call using the speakerphone.11

from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you13 are on another call and the phone does automatically display the incoming call, you can press14 Answer to automatically put the first call on hold when you answer the new call. Also, you can15 press Ignore or Next to return to the first incoming call screen.16

Ignoring an incoming call19

About this task20

Use this procedure to turn off the ringer for an incoming call.21

Procedure22

From the Phone screen, press Ignore.23

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Answering a call

Switching to another deskphone during an active call1

About this task2

Avaya J129 IP Phones supports Multiple Device Access (MDA) using which you can register up to3 10 SIP devices with your extension. If you register to multiple devices, you can perform functions,4 such as switching to another registered device during an active call or bridging on to calls at multiple5 registered devices.6

This feature is only available in an Avaya Aura® environment.7

Before you begin8

Ensure that the system administrator activates the option for your extension.9

Procedure10

1. Answer the incoming call from your deskphone.11

2. To switch to the other deskphone, press Bridge on that deskphone.12

Making an attended transfer13

About this task14

An attended transfer is when you transfer an active call to another deskphone number after15 announcing the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can16 complete the call transfer by disconnecting the deskphone through any of the following methods:17

Transfer on Hang-up feature is only available in an Avaya Aura® environment.18

• Put the handset on the cradle19

• Press Speaker20

Before you begin21

You must answer the call before transferring the call to another deskphone.22

Procedure23

1. While on the active call, press the Transfer softkey.24

2. Perform one of the following actions:25

• Dial the number.26

• Call the person from the contacts list or from the history list.27

3. Tell the contact about the call when the contact answers your call.28

4. To complete the transfer, perform one of the following actions:29

• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your30 deskphone.31

• Press the Complete softkey.32

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Making an unattended transfer

Result1

Your deskphone transfers the call to the selected number.2

Making an unattended transfer3

Before you begin4

You must answer the call before transferring the call to another deskphone5

About this task6

An unattended transfer is when you transfer an active call to another deskphone without announcing7 the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can complete the8 call transfer by disconnecting the deskphone through any of the following methods:9

• Put the handset on the cradle10

• Press Speaker11

Procedure12

1. While on the active call, press the Transfer softkey.13

2. Perform one of the following actions:14

• Dial the number.15

• Call the person from the contacts list or from the history list.16

3. To complete the transfer, perform one of the following actions:17

• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your18 deskphone.19

• Press the Complete softkey.20

Result21

Your deskphone transfers the call to the selected number.22

Note:

Unanswered transfers might return to your deskphone as a recalled transfer.23

Transferring a call on hold26

About this task27

Use this procedure to transfer a call on hold to a new outgoing call or an incoming call.28

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Answering a call

Procedure1

1. Dial the extension of the first person you want to call.2

2. When the first person answers the call, press Hold.3

3. Do one of the following:4

• To make a new call, press NewCall and dial the extension of the second person.5

• To answer an incoming call, press Answer.6

Note:

To toggle between the calls, press Swap.7

4. When the second person answers the call, press the

5. To confirm the transfer, press the Transfer softkey.9

Transfer softkey.8

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Chapter 6: Using call forwarding1

Activating and deactivating Call Forward2

About this task3

Use this procedure to forward incoming calls to a specified number.4

In the IP Office environment, this feature is supported only through short code.5

Before you begin6

Your system administrator must activate the feature for your extension.7

Procedure8

1. Press Main Menu > Features.9

2. Use the Down Arrow key to go to theCall Fwd screen.10

3. Press Select or OK.11

4. In the Destination field, enter the number where you want to forward the incoming calls.12

5. Press Save or OK.13

The deskphone generates a confirmation tone and returns to the Features menu.14

6. To deactivate the Call Forward feature, go to the Call Fwd screen.15

7. Press Select or OK.16

Activating call forwarding when you do not answer the call17

Before you begin18

Your system administrator must activate the feature for your extension.19

Procedure20

1. Press Main Menu > Features.21

2. Use the Down Arrow key to go to the Fwd B/NA screen.22

3. Press Select or OK.23

4. In theDestination field, enter the number where you want to forward the call.24

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Using call forwarding

5. Press Save or OK.1

The deskphone generates a confirmation tone and returns to the Features menu.2

6. To deactivate the feature, go to theFwd B/NA screen.3

7. Press Select or OK.4

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Chapter 7: Managing conference calls1

Adding a person to an active call2

About this task3

Use this procedure to set up a conference call and add participants to the conference call.4

Before you begin5

You must be on a call.6

Procedure7

1. During an active call, from the Phone screen, press Conf.8

The active call goes on hold.9

2. Dial the telephone number, or call the person from the contacts list or the history list.10

3. Press Join when the person answers the call.11

4. To add another person, press Add and repeat steps 3 and 4.12

In IP Office environment, the Add softkey is not available.13

Adding a person on hold to a conference call14

About this task15

Use this task to add a person that you have put on hold to a conference call.16

Procedure17

1. During an active call, press Hold.18

2. Do one of the following:19

• To make a new call, press NewCall and dial the extension of the second person.20

• To answer an incoming call, press Answer.21

Note:

To toggle between the calls, press Swap.22

3. When the second person answers the call, press the Conf softkey.23

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Managing conference calls

The person on hold adds to the conference call.1

Putting a conference call on hold2

About this task3

Use this procedure to put a conference call on hold, while the other parties can talk to each other.4

Procedure5

1. Press Hold during a conference call.6

2. Press Resume or OK or select the call appearance to resume the conference call.7

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Chapter 8: Using call related features1

Muting and unmuting a call2

Procedure3

1. To mute an active call, press Mute.4

2. To unmute the call, press Mute again.5

Note:

The Mute button is illuminated when you press mute.6

Activating Mute Alert7

About this task8

Use this procedure to configure your deskphone to alert if you speak while your deskphone is on9 mute.10

Before you begin11

Ensure that the system administrator activates the option for your extension.12

Procedure13

1. Press Main Menu > Settings > Phone Settings.14

2. Use the Down Arrow key to go to the Mute Alert screen.15

3. Press Change to select one of the following:16

• Audible: If you put a call on mute and start speaking after eight seconds, the deskphone17 produces a beep to notify that you are on mute.18

• Visual: If you put a call on mute and start speaking after eight seconds, the deskphone19 displays the Call Muted icon.20

Note:

If the user stops talking while mute alerting is on, after a delay of 500 milliseconds, the21 call muted icon is replaced by the normal active call icon22

• Both: Combines the actions of both audible and visual alerting.23

• None: Disables the mute alert for your deskphone.24

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Using call related features

4. Press Save.1

Mute alert turns off automatically when you take the call off mute.2

Visual alerting3

The beacon LED works in the following manner to indicate incoming calls and messages:4

• If there is an incoming call, the beacon LED blinks.5

• If there are new voice mail messages, the beacon LED is lit continuously.6

• If the speaker is on during an active call and there are new voice mail messages, the beacon7 LED turns off every 15 seconds.8

• If the speaker is on during an active call and there are no voice mail messages, the beacon9 LED turns on every 15 seconds.10

Note:

•

When the call is on speaker, the speaker icon ( ) replaces the active call handset ( )11 icon.12

• If the call is on hold, the beacon LED stops flashing.13

Placing a call on hold and resuming the call16

Procedure17

1. To put an active call on hold, press Hold.18

2. To resume the call, press Resume or OK.19

Activating transfer to voice mail20

About this task21

Use this procedure to transfer an active call to voice mail.22

Before you begin23

Your system administrator must activate the feature for your extension.24

Procedure25

1. Press Main Menu > Features.26

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Parking and unparking a call

2. Use the Down Arrow key to go to the Transfer to VM screen.1

3. Press Select or OK to activate Transfer to VM.2

Parking and unparking a call3

About this task4

Use this procedure to park the active call and answer the call from another extension.5

This feature is only available in the Avaya Aura® environment.6

Your system administrator must activate the feature for your extension.7

In the IP Office environment, this feature is supported only through short code.8

Before you begin9 Procedure10

1. While on an active call, press Main Menu > Features.11

2. Use the Down Arrow key to go to the Call Park screen.12

3. Press Select or OK.13

The deskphone parks the call.14

4. To answer a parked call, press Main Menu > Features.15

5. Use the Down Arrow key to go to the Call Unpark screen.16

6. Press Select or OK.17

7. Enter the extension from which the call was parked.18

8. Press OK.19

The deskphone unparks the call.20

Activating Do Not Disturb21

About this task22

Use this procedure to direct incoming calls to a predefined coverage number that is set by the23 system administrator.24

Before you begin25

Your system administrator must activate the feature for your extension.26

Procedure27

1. Press Main Menu > Features.28

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Using call related features

2. Use the Down Arrow key to go to the Do Not Disturb screen.1

3. Select Do Not Disturb.2

Setting up automatic call back3

About this task4

When an extension is busy, use this procedure to receive a call back automatically after the5 extension is free.6

Before you begin7

Your system administrator must activate the feature for your extension.8

Procedure9

1. During an active call, press Main Menu > Features.10

2. Use the Down Arrow key to go to the Auto Callback screen.11

3. Press Select or OK to activate Auto Callback.12

When you end the callback call, the system deactivates the feature automatically.13

Activating EC50014

About this task15

Use this procedure to answer office calls on your cell phone.16

Before you begin17

The system administrator must program the deskphone so that you can receive incoming calls on18 your cell phone.19

Your system administrator must activate the feature for your extension.20

This feature is only available in the Avaya Aura® environment.21

Procedure22

1. Press Main Menu > Features.23

2. Use the Down Arrow key to go the EC500 screen.24

3. Press OK.25

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Tracing a malicious call

Tracing a malicious call1

About this task2

Use this procedure to activate malicious call tracing (MCT) and providing information about the3 malicious call. This feature is available only if your administrator has set up the phone system to4 trace and track malicious calls and there is an attendant or controlling user to oversee the trace.5 This feature is only available in an Avaya Aura® environment.6

Before you begin7

Your system administrator must activate the feature for your extension.8

Procedure9

1. During an active call, press Main Menu > Features.10

2. Use the Down Arrow key to go to the MCT screen.11

3. Press OK.12

An alerting tone or flashing beacon LED indicates that the trace is active. Hanging up13 deactivates MCT.14

Blocking your extension from displaying during calls15

About this task16

This feature is only available in an Avaya Aura® environment.17

Before you begin18

Ensure that the system administrator activates the option for your extension.19

Procedure20

1. Press Main Menu > Features.21

2. Select CPN Block.22

3. In the Destination field, enter the extension number that you do not want the called party to23 see.24

4. Press OK.25

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Chapter 9: Managing call history1

Turning call history on and off2

About this task3

Use this procedure to turn the call history feature on or off.4

Procedure5

1. Press Main Menu > Settings > Phone Settings.6

2. Use the Down Arrow key to go to the Log recent calls screen.7

3. To toggle the Log recent calls feature on or off, do one of the following:8

• Select Change.9

• Use the Left and Right Arrow keys.10

4. Press Save.11

Viewing call history details12

Procedure13

1. Do one of the following:14

• Press Recents.15

• Press Main Menu > Recents.16

2. Select the number that you want to view.17

3. Press Details.18

The details section contains: name, extension number, time, date, and duration.19

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Adding or deleting a call record from the call history menu

Adding or deleting a call record from the call history menu1

Procedure2

1. Do one of the following:3

• Press Recents.4

• Press Main Menu > Recents.5

2. Select Details.6

3. Select one of the following:7

• +Contacts: To add a call record from the call history menu to the contacts list.8

• Delete: To delete a call record from the call history.9

Clearing the call history menu10

Procedure11

1. Do one of the following:12

• Press Recents.13

• Press Main Menu > Recents.14

2. Select ClearAll.15

3. Select one of the following:16

• ClearAll: To clear all entries.17

• Cancel: To cancel and return to the main menu.18

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Chapter 10: Managing contacts1

Adding a new contact2

Before you begin3

This feature is only available in the Avaya Aura® environment.4

Procedure5

1. Press Contacts > More > New.6

2. Use the dialpad to enter the first name and last name.7

• Press the number key that corresponds to the letter or number that you want to enter.8

• If the characters are on the same key, pause before entering the next character.9

• To enter a space, press 0.10

• Enter the remaining letters or numbers.11

• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the12 symbol that you want to enter and press Insert.13

• To delete the last character, press the Bksp softkey.14

3. Enter the number.15

The contact number can include a-z, A-Z, 0-9, and special symbols, such as comma (,), plus16 (+), dot (.).17

4. Press Save.18

Editing a contact19

Procedure20

1. Press Contacts.21

2. Select the contact that you want to edit.22

3. Press More > Details > Edit.23

4. Choose the field that you want to edit.24

5. Use the dial pad and softkeys to change the contact information.25

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Viewing the contact details

6. Press Save.1

Viewing the contact details2

About this task3

Use this procedure to view the details of a contact. You can make a call, edit or delete a contact4 from the details.5

Procedure6

1. Press Contacts.7

2. Select the contact that you want to view.8

3. Press More > Details.9

• To call a contact, press Call.10

• To edit a contact, press Edit.11

• To delete a contact, press Delete.12

Searching for a contact13

Procedure14

1. To search for a contact from the local contacts, do the following:15

a. Press Main Menu > Contacts.16

b. Use the dialpad to search for the contact.17

2. To search for a contact from the enterprise directory, do the following:18

a. On the phone screen, press Contacts > Search.19

b. Use the dialpad to search by the full name, or part of the first and last name.20

c. Press Search.21

Deleting a contact22

Procedure23

1. Press Contacts.24

2. Select the contact you want to delete.25

3. Press More > Details > Delete.26

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Chapter 11: Managing your presence1

Enabling Away Timer2

About this task3

Use this procedure to automatically update the presence status to Away after a predefined time.4

Procedure5

1. Press Main Menu > Settings > Presence Settings.6

The deskphone displays the Away Timer screen.7

2. Press Change to turn on the Away Timer.8

3. Use the Down Arrow key to go to the Timer Value screen.9

4. Enter time in minutes.10

You can enter any value from 1 to 999.11

5. Press Save.12

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Chapter 12: Managing voice mails1

Retrieving a voice mail2

About this task3

Use this procedure to listen to your messages. The beacon LED illuminates to indicate that you4 have a voice mail.5

Before you begin6

Your system administrator must configure the user ID of your voice mail.7

Procedure8

1. Dial the user ID of your voice mail.9

2. Follow the voice prompts to listen to your messages.10

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Chapter 13: Customizing Avaya J129 IP1

Deskphones2

Setting the Dial mode3

About this task4

Use this procedure to set the dialing method used to initiate dialing.5

Procedure6

1. Press Main Menu > Settings > Phone Settings.7

2. Use the Down Arrow key to go to the Dial mode screen.8

3. Press Change to select one of the following :9

• Manual: Press the Call softkey to start a call.10

Note:

In the IP Office environment, use the Manual mode.11

• Auto: The dialed digits must match the dialplan to start a call.12

4. Press Save.13

Assigning Speed Dial14

About this task15

Use this procedure to assign speed dial numbers to your contacts. You can assign up to nine speed16 dial entries.17

Procedure18

1. Press Main Menu > Settings > Phone Settings.19

2. Select Speed Dial.20

3. Use the Up and Down Arrow keys to select a Speed Dial number.21

4. Press Contacts to select a contact.22

5. Press Select to assign the contact to the selected Speed Dial number.23

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Setting Visual alerting

You can assign only one contact to a Speed dial number.1

Replacing and clearing a Speed Dial contact3

About this task4

Use this procedure to replace or remove a Speed Dial contact.5

Before you begin6

Assign a contact to a Speed Dial number.7

Procedure8

1. Press Main Menu > Settings > Phone Settings.9

2. Select Speed Dial.10

3. Use the Down Arrow key to go to the Speed Dial contact that you want to replace or clear.11

4. Press one of the following:12

• Replace: To replace the contact with another contact.13

• Clear: To remove the contact from the Speed Dial.14

5. Press Replace or Clear when the deskphone prompts for confirmation.15

Setting Visual alerting16

About this task17

Use this procedure to illuminate the beacon LED when there are incoming calls and messages.18

Procedure19

1. Press Main Menu > Settings > Phone Settings.20

2. Use the Down Arrow key to go to the Visual alerting screen.21

3. Press Change to activate or deactivate visual alerting.22

4. Press Save.23

Displaying Call timers24

About this task25

Use this procedure to display the duration of calls.26

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Customizing Avaya J129 IP Deskphones

Procedure1

1. Press Main Menu > Settings > Phone Settings.2

2. Use the Down Arrow key to go to the Call timers screen.3

3. Press Change to activate or deactivate the Call timers.4

4. Press Save.5

Setting a ring tone for incoming calls6

Procedure7

1. Press Main Menu > Settings > Audio Settings.8

2. Use the Down Arrow key to select Ring Type.9

3. Press Select to choose the required ring tone.10

4. Press Save.11

Turning Button Clicks on and off12

Procedure13

1. Press Main Menu > Settings > Audio Settings.14

2. Use the Down Arrow key to go to the Button Clicks screen.15

3. Press Change to turn the audio on or off.16

4. Press Save.17

Turning Error Tones on and off18

About this task19

Use this procedure to activate the error tone alarm when you perform an incorrect action while using20 the deskphone.21

Procedure22

1. Press Main Menu > Settings > Audio Settings.23

2. Use the Down Arrow key to go to the Error Tones screen.24

3. Press Change to turn error tones on or off.25

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Turning audio settings on and off

4. Press Save.1

Turning audio settings on and off2

About this task3

Automatic gain control (AGC) raises the volume when a caller is speaking in a low voice and lowers4 the volume when the caller is speaking aloud. Use this procedure to turn AGC on or off separately5 for the headset and speaker.6

Procedure7

1. Press Main Menu > Settings > Audio Settings.8

2. Select AGC.9

3. Use the Up and Down Arrow keys to select the handset or speaker for which you want to10 turn AGC on or off.11

4. Press Change to turn AGC on or off.12

5. Press Save.13

Setting Handset Profile14

About this task15

The task is relevant for people with hearing difficulties. Use this procedure to change the audio16 characteristic of the deskphone.17

Procedure18

1. Press Main Menu > Settings > Audio Settings.19

2. Select Handset Equalization.20

The deskphone displays the following:21

• Default22

• Normal23

• Amplified: Extends the maximum volume beyond the normal audio level. The option must24 be used with care because long term extended use of the highest volume settings can25 cause ear damage.26

• Hearing Aid: Optimizes the sound quality of hearing aids.27

3. Press Change to select one of the options.28

4. Press Save.29

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Customizing Avaya J129 IP Deskphones

Adjusting the contrast of the display screen1

Procedure2

1. Press Main Menu > Settings > Display Settings.3

2. Select Contrast.4

3. Use the Left and Right Arrow keys to increase or decrease the contrast.5

4. Press Save.6

Setting the display language7

Procedure8

1. Press Main Menu > Settings > Display Settings.9

2. Select Language.10

3. Press Select or OK to change the language.11

4. Press Yes or OK when the phone prompts for confirmation.12

The phone saves the new language and returns to the Display Settings screen.13

Setting the Time Format14

Procedure15

1. Press Main Menu > Settings > Display Settings.16

2. Use the Down Arrow key to go to the Time Format screen.17

The deskphone displays the following:18

• Time Format 24 Hour19

• Time Format 12 Hour20

3. Press Change to select one of the options.21

4. Press Save.22

Setting the Date Format23

Procedure24

1. Press Main Menu > Settings > Display Settings.25

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Setting the time zone

2. Use the Down Arrow key to go to the Date Format screen.1

The deskphone displays one of the following:2

• Default3

• mm/dd4

• dd/mm5

• mm.dd6

• dd.mm7

• mm-dd8

• dd-mm9

• mmm dd10

3. Press Change to select one of the options.11

4. Press Save.12

Setting the time zone13

About this task14

Use this procedure to set the current time of the deskphone.15

Procedure16

1. Press Main Menu > Settings > Display Settings.17

2. Select Time Zone to go to the My time screen.18

3. To set the required time, do one of the following:19

• Use the Left and Right Arrow key.20

• Press - or + softkey.21

4. Press Save.22

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Chapter 14: Related resources1

Documentation2

See the following related documents at http://support.avaya.com.3

Title Use this document to: Audience

Overview

Avaya Aura® Session Manager Overview and Specification

Implementing

Deploying Avaya Aura® Session Manager

Upgrading Avaya Aura® Session Manager

Deploying Avaya Aura® System Manager on System Platform

Administering

Administering Avaya Aura® Session Manager

See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the Avaya Aura® Session Manager.

See the installation procedures and initial administration information for Avaya Aura Session Manager.

See upgrading checklists and procedures. For people who

See the installation procedures and initial administration information for Avaya Aura System Manager.

See information about how to perform Avaya Aura® Session Manager administration tasks including how to use management tools,

For people who want to gain a high-level understanding of the Avaya Aura® Session Manager features, functions, capacities, and limitations.

For people who install, configure, and verify Avaya Aura Session Manager on Avaya Aura® System Platform.

perform upgrades of Avaya Aura® Session Manager.

For people who install, configure, and verify Avaya Aura System Manager on Avaya Aura® System Platform at a customer site.

For people who perform Avaya Aura Session Manager

Table continues…

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Documentation

Title Use this document to: Audience

Administering Avaya Aura® System Manager for Release 7.1

Maintaining

Maintaining Avaya Aura® Session Manager

Troubleshooting Avaya Aura Session Manager

General

Avaya IP Office™ Platform Feature Description

Avaya IP Office™ Platform Solution Description

how to manage data and security, an how to perform periodic maintenance tasks.

See information about how to perform Avaya Aura® System Manager administration tasks including how to use management tools, how to manage data and security, an how to perform periodic maintenance tasks.

See information about the maintenance tasks for Avaya Aura® Session Manager.

See information for troubleshooting Avaya Aura® Session Manager, resolving alarms, replacing hardware, and alarm codes and event ID descriptions.

See information about the feature descriptions.

See information about how the products and services that interoperate with this solution.

system administration tasks.

For people who perform Avaya Aura System Manager administration tasks.

For people who maintain Avaya Aura Session Manager.

For people who troubleshoot Avaya Aura® Session Manager.

For people who perform system administration tasks.

For people who want to gain a high-level understanding of the Avaya Aura® Session Manager features, functions, capacities, and limitations.

Finding documents on the Avaya Support website2

About this task3

Use this procedure to find product documentation on the Avaya Support website.4

Procedure5

1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/.6

2. At the top of the screen, enter your username and password and click Login.7

3. Put your cursor over Support by Product.8

4. Click Documents.9

5. In the Enter your Product Here search box, type the product name and then select the10 product from the drop-down list.11

6. If there is more than one release, select the appropriate release number from the Choose12 Release drop-down list.13

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Related resources

7. Use the Content Type filter on the left to select the type of document you are looking for, or1 click Select All to see a list of all available documents.2

For example, if you are looking for user guides, select User Guides in the Content Type3 filter. Only documents in the selected category will appear in the list of documents.4

8. Click Enter.5

Viewing Avaya Mentor videos6

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya7 products.8

About this task9

Videos are available on the Avaya Support website, listed under the video document type, and on10 the Avaya-run channel on YouTube.11

Procedure12

• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one13 of the following actions:14

- In Search, type Avaya Mentor Videos to see a list of the available videos.15

- In Search, type the product name. On the Search Results page, select Video in the16 Content Type column on the left.17

• To find the Avaya Mentor videos on YouTube, go to perform one of the following actions:19

- Enter a key word or key words in the Search Channel to search for a specific product or20 topic.21

- Scroll down Playlists, and click the name of a topic to see the available list of videos posted22 on the website.23

Note:

Videos are not available for all products.24

www.youtube.com/AvayaMentor and18

Support25

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date26 documentation, product notices, and knowledge articles. You can also search for release notes,27 downloads, and resolutions to issues. Use the online service request system to create a service28 request. Chat with live agents to get answers to questions, or request an agent to connect you to a29 support team if an issue requires additional expertise.30

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Index

adding

contacts ........................................................................ 36

admin menu

Call timers .....................................................................41

AGC

audio settings ............................................................... 43

settings ......................................................................... 43

audio settings

AGC ..............................................................................43

Button Clicks .................................................................42

error tones .................................................................... 42

Handset Profile ............................................................. 43

ring type ........................................................................

settings ................................................................... 42, 43

automatic callback

calls .............................................................................. 32

away timer

timer value .................................................................... 38

back-panel ........................................................................... 12

blind transfer ........................................................................ 23

Button Clicks

audio settings ............................................................... 42

settings ......................................................................... 42

call forwarding

activating ...................................................................... 25

call history

adding a contact ........................................................... 35

clearing all entries .........................................................35

deleting a call record .................................................... 35

calls

attended transfer .......................................................... 22

automatic ...................................................................... 18

automatic callback ........................................................ 32

beacon LED ..................................................................30

Call Forward .................................................................

call forwarding .............................................................. 25

call parking ................................................................... 31

Call timers .....................................................................41

call unparking ............................................................... 31

clearing history .............................................................

e.164 dialing ................................................................. 20

editing a contact ........................................................... 37

forwarding .....................................................................25

history ........................................................................... 19

hold ...............................................................................30

ignoring .........................................................................21

incoming calls

calls

ringer off ......................................................... 21

ignoring ..................................................................21

international .................................................................. 20

manual ..........................................................................18

MCT ..............................................................................33

multiple device access ..................................................

Mute Alert ..................................................................... 29

muting a call ................................................................. 29

MWI ..............................................................................

resume ..........................................................................

swapping calls .............................................................. 23

switching between active calls ......................................19

switching deskphone .................................................... 22

toggling .........................................................................

toggling two calls .......................................................... 23

transferring to a call on hold ......................................... 23

unmuting a call ............................................................. 29

visual alerting ..........................................................30, 41

Call timers

phone settings .............................................................. 41

call transfer

attended ........................................................................22

unattended ....................................................................23

Conference calls

putting a call on hold .....................................................28

setting up ...................................................................... 27

Conference Calls

adding a person on hold ............................................... 27

contacts

adding ...........................................................................36

adding a contact from call history ................................. 35

deleting ......................................................................... 37

deleting a contact from call history ............................... 35

details ...........................................................................

editing ........................................................................... 36

last name ...................................................................... 37

new contact .................................................................. 36

searching ...................................................................... 37

speed dialing ................................................................

deleting

removing a contact ....................................................... 37

deskphone

log out ...........................................................................16

details

contacts ........................................................................ 37

recents ..........................................................................34

Dial mode

30 30

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Index

Dial mode (continued)

automatic dialing ...........................................................40

manual dialing .............................................................. 40

display settings

Contrast ........................................................................ 44

Date Format ..................................................................44

language .......................................................................44

Time Format ................................................................. 44

time zone ......................................................................

do not disturb

send all calls ................................................................. 31

editing

contact details ...............................................................37

contacts ........................................................................ 36

emergency call .....................................................................20

emergency calls ...................................................................16

error tones

audio settings ............................................................... 42

Error Tones

settings ......................................................................... 42

features

automatic callback ........................................................ 32

tracing malicious call .................................................... 33

transfer to voice mail .................................................... 30

Handset Profile

Amplified .......................................................................43

audio settings ............................................................... 43

default ...........................................................................43

Hearing Aid ...................................................................43

normal ...........................................................................

history

calls

recents ...................................................................19

making calls ..................................................................19

Hold

putting a conference call on hold ..................................28

legal notices .............................................................................

lock

unlock ........................................................................... 16

Logging in to your deskphone extension ............................. 16

main menu

features .........................................................................30

language .......................................................................44

making calls

history ........................................................................... 19

messages

visual alerting ................................................................41

mute

Mute Alert ..................................................................... 29

Mute Alert

calls .............................................................................. 29

outgoing calls

automatic ...................................................................... 18

blocking extension display ............................................33

contacts list ...................................................................19

international .................................................................. 20

manual ..........................................................................

redialing a number ........................................................18

overview

feature specifications ......................................................9

physical specifications .................................................... 9

phone settings

call history .....................................................................34

Call timers .....................................................................41

log recent calls ..............................................................34

visual alerting ................................................................41

physical layout

front face .......................................................................10

presence status

away timer .................................................................... 38

icons .................................................................................... 13

incoming calls

activating Call Forward ................................................. 25

answering ..................................................................... 21

do not disturb ................................................................31

EC500 ...........................................................................32

send all calls .................................................................

recents

adding a contact ........................................................... 35

clearing all .................................................................... 35

deleting a call record .................................................... 35

details ........................................................................... 34

related documentation ......................................................... 46

ring type

audio settings ............................................................... 42

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ring type (continued)

settings ......................................................................... 42

contacts ........................................................................ 37

first name ......................................................................37

searching

enterprise directory .......................................................37

local .............................................................................. 37

settings

AGC ..............................................................................43

audio settings ......................................................... 42, 43

Button Clicks .................................................................42

call history .....................................................................34

Call timers .....................................................................

Contrast ........................................................................ 44

Date Format ..................................................................44

display settings ............................................................. 44

Error Tones ...................................................................42

language .......................................................................

log recent calls ..............................................................34

ring type ........................................................................42

Time Format ................................................................. 44

time zone ...................................................................... 45

visual alerting ................................................................41

speed dialing

contacts ........................................................................ 40

removing contact .......................................................... 41

replacing contact .......................................................... 41

support .................................................................................48

supporting features

Avaya Aura environment .............................................. 14

IP Office environments ................................................. 14

Index

time zone

display settings ............................................................. 45

settings ......................................................................... 45

transfer

active call ......................................................................23

unattended call transfer ....................................................... 23

videos .................................................................................. 48

voice mail

beacon LED ..................................................................39

voice mail user ID ......................................................... 39

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Avaya J129 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Purpose2

Intended audience4

Physical layout1

Connection jacks1

Icons on the deskphone

Supported features1

Logging in to your deskphone2

Logging out your deskphone10

Locking and unlocking the deskphone20

Making a call2

Redialing a number14

Toggling between active calls

Calling a person form the contacts list8

Making a call from call history17

Making an emergency call1

Making an international call17

Ignoring an incoming call19

Switching to another deskphone during an active call1

Making an attended transfer13

Making an unattended transfer

Transferring a call on hold26

Activating and deactivating Call Forward2

Activating call forwarding when you do not answer the call17

Adding a person to an active call2

Adding a person on hold to a conference call14

Putting a conference call on hold2

Muting and unmuting a call2

Activating Mute Alert7

Visual alerting3

Placing a call on hold and resuming the call16

Activating transfer to voice mail20

Parking and unparking a call

Activating Do Not Disturb21

Setting up automatic call back3

Activating EC50014

Tracing a malicious call

Blocking your extension from displaying during calls15

Turning call history on and off2

Viewing call history details12

Adding or deleting a call record from the call history menu

Clearing the call history menu10

Adding a new contact2

Editing a contact19

Viewing the contact details

Searching for a contact13

Deleting a contact22

Enabling Away Timer2

Retrieving a voice mail2

Setting the Dial mode3

Assigning Speed Dial14

Setting Visual alerting

Replacing and clearing a Speed Dial contact3

Displaying Call timers24

Setting a ring tone for incoming calls6

Turning Button Clicks on and off12

Turning Error Tones on and off18

Turning audio settings on and off

Setting Handset Profile14

Adjusting the contrast of the display screen1

Setting the display language7

Setting the Time Format14

Setting the Date Format23

Setting the time zone

Documentation2

Finding documents on the Avaya Support website2

Viewing Avaya Mentor videos6

Support25

Index