Avaya J129 User Manual

Using Avaya J129 IP Phones

Release 1.0

October 2016

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 20, 2016—11:04 PM (UTC)

Issue 1

2016, Avaya, Inc.1

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10 Avaya shall not be responsible for any modifications, additions, or11 deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

getGenericDetails?detailId=C20091120112456651010 under the link35

“Warranty & Product Lifecycle” or such successor site as designated36 by Avaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO56

UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR57 SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE58 APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR68 IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA74 WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75 UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya76 Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN85 AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License. The102 applicable number of licenses and units of capacity for which the103 license is granted will be one (1), unless a different number of104 licenses or units of capacity is specified in the documentation or other105 materials available to You. “Software” means computer programs in106 object code, provided by Avaya or an Avaya Channel Partner,107 whether as stand-alone products, pre-installed on hardware products,108

https://support.avaya.com/helpcenter/34

and any upgrades, updates, patches, bug fixes, or modified versions109 thereto. “Designated Processor” means a single stand-alone110 computing device. “Server” means a Designated Processor that111 hosts a software application to be accessed by multiple users.112 “Instance” means a single copy of the Software executing at a113 particular time: (i) on one physical machine; or (ii) on one deployed114 software virtual machine (“VM”) or similar deployment.115

License types116

Designated System(s) License (DS). End User may install and use117 each copy or an Instance of the Software only on a number of118 Designated Processors up to the number indicated in the order.119 Avaya may require the Designated Processor(s) to be identified in120 the order by type, serial number, feature key, Instance, location or121 other specific designation, or to be provided by End User to Avaya122 through electronic means established by Avaya specifically for this123 purpose.124

Shrinkwrap License (SR). You may install and use the Software in125 accordance with the terms and conditions of the applicable license126 agreements, such as “shrinkwrap” or “clickthrough” license127 accompanying or applicable to the Software (“Shrinkwrap License”).128

Heritage Nortel Software129

“Heritage Nortel Software” means the software that was acquired by130 Avaya as part of its purchase of the Nortel Enterprise Solutions131 Business in December 2009. The Heritage Nortel Software is the132 software contained within the list of Heritage Nortel Products located133

https://support.avaya.com/LicenseInfo under the link “Heritage134

at Nortel Products” or such successor site as designated by Avaya. For135 Heritage Nortel Software, Avaya grants Customer a license to use136 Heritage Nortel Software provided hereunder solely to the extent of137 the authorized activation or authorized usage level, solely for the138 purpose specified in the Documentation, and solely as embedded in,139 for execution on, or for communication with Avaya equipment.140 Charges for Heritage Nortel Software may be based on extent of141 activation or use authorized as specified in an order or invoice.142

Copyright143

Except where expressly stated otherwise, no use should be made of144 materials on this site, the Documentation, Software, Hosted Service,145 or hardware provided by Avaya. All content on this site, the146

documentation, Hosted Service, and the product provided by Avaya1 including the selection, arrangement and design of the content is2 owned either by Avaya or its licensors and is protected by copyright3 and other intellectual property laws including the sui generis rights4 relating to the protection of databases. You may not modify, copy,5 reproduce, republish, upload, post, transmit or distribute in any way6 any content, in whole or in part, including any code and software7 unless expressly authorized by Avaya. Unauthorized reproduction,8 transmission, dissemination, storage, and or use without the express9 written consent of Avaya can be a criminal, as well as a civil offense10 under the applicable law.11

Virtualization12

The following applies if the product is deployed on a virtual machine.13 Each product has its own ordering code and license types. Note that14 each Instance of a product must be separately licensed and ordered.15 For example, if the end user customer or Avaya Channel Partner16 would like to install two Instances of the same type of products, then17 two products of that type must be ordered.18

Third Party Components19

“Third Party Components” mean certain software programs or20 portions thereof included in the Software or Hosted Service may21 contain software (including open source software) distributed under22 third party agreements (“Third Party Components”), which contain23 terms regarding the rights to use certain portions of the Software24 (“Third Party Terms”). As required, information regarding distributed25 Linux OS source code (for those products that have distributed Linux26 OS source code) and identifying the copyright holders of the Third27 Party Components and the Third Party Terms that apply is available28 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated30

by Avaya. The open source software license terms provided as Third31 Party Terms are consistent with the license rights granted in these32 Software License Terms, and may contain additional rights benefiting33 You, such as modification and distribution of the open source34 software. The Third Party Terms shall take precedence over these35 Software License Terms, solely with respect to the applicable Third36 Party Components to the extent that these Software License Terms37 impose greater restrictions on You than the applicable Third Party38 Terms.39

The following applies only if the H.264 (AVC) codec is distributed with40 the product. THIS PRODUCT IS LICENSED UNDER THE AVC41 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A42 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE43 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH44 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC45 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A46 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO47 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS48 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.49 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG50 LA, L.L.C. SEE

Service Provider52

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S53 HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT54 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS55 SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE56 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY57 FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL58 PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE59 AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED60 PRODUCTS USE OR EMBED CERTAIN THIRD PARTY61 SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT62 SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS63 REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE64 LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S65 EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY66 SUPPLIER.67

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL68 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED69 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE70 AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES71 THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY72 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72973 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 74

HTTP://WWW.MPEGLA.COM.51

WWW.SIPRO.COM/CONTACT.HTML

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR76 THE PERSONAL USE OF A CONSUMER OR OTHER USES IN77 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)78 ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD79 (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS80 ENCODED BY A CONSUMER ENGAGED IN A PERSONAL81 ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER82 LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED83 OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL84 INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS85 MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.87

Compliance with Laws88

You acknowledge and agree that it is Your responsibility for89 complying with any applicable laws and regulations, including, but not90 limited to laws and regulations related to call recording, data privacy,91 intellectual property, trade secret, fraud, and music performance92 rights, in the country or territory where the Avaya product is used.93

Preventing Toll Fraud94

“Toll Fraud” is the unauthorized use of your telecommunications95 system by an unauthorized party (for example, a person who is not a96 corporate employee, agent, subcontractor, or is not working on your97 company's behalf). Be aware that there can be a risk of Toll Fraud98 associated with your system and that, if Toll Fraud occurs, it can99 result in substantial additional charges for your telecommunications100 services.101

https://29

Avaya Toll Fraud intervention102

If You suspect that You are being victimized by Toll Fraud and You103 need technical assistance or support, call Technical Service Center104 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United105 States and Canada. For additional support telephone numbers, see106 the Avaya Support website: successor site as designated by Avaya.108

Security Vulnerabilities109

Information about Avaya’s security support policies can be found in110 the Security Policies and Support section of

support.avaya.com/security.112

Suspected Avaya product security vulnerabilities are handled per the113 Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).115

Downloading Documentation116

For the most current versions of Documentation, see the Avaya117 Support website: as designated by Avaya.119

Contact Avaya Support120

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem122 with your Avaya product or Hosted Service. For a list of support123 telephone numbers and contact addresses, go to the Avaya Support124 website: designated by Avaya), scroll to the bottom of the page, and select126 Contact Avaya Support.127

Regulatory Statements128

Australia Statements129

Handset Magnets Statement: 130

Industry Canada (IC) Statements134

RSS Standards Statement135

This device complies with Industry Canada licence-exempt RSS136 standard(s). Operation is subject to the following two conditions:137

https://support.avaya.com (or such successor site as125

Danger:

The handset receiver contains magnetic devices that can131 attract small metallic objects. Care should be taken to avoid132 personal injury.133

1. This device may not cause interference, and75

https://support.avaya.com, or such successor site118

https://support.avaya.com or such107

. THE H.264 (AVC) CODEC IS75

HTTP://86

https://111

https://114

https://support.avaya.com for121

2. This device must accept any interference, including1 interference that may cause undesired operation of the2 device.3

Le présent appareil est conforme aux CNR d'Industrie Canada4 applicables aux appareils radio exempts de licence. L'exploitation est5 autorisée aux deux conditions suivantes:6

1. L'appareil ne doit pas produire de brouillage, et7

2. L'utilisateur de l'appareil doit accepter tout brouillage8 radioélectrique subi, même si le brouillage est susceptible9 d'en compromettre le fonctionnement.10

Radio Transmitter Statement11

Under Industry Canada regulations, this radio transmitter may only12 operate using an antenna of a type and maximum (or lesser) gain13 approved for the transmitter by Industry Canada. To reduce potential14 radio interference to other users, the antenna type and its gain15 should be so chosen that the equivalent isotropically radiated power16 (EIRP) is not more than that necessary for successful17 communication.18

Conformément à la réglementation d'Industrie Canada, le présent19 émetteur radio peut fonctionner avec une antenne d'un type et d'un20 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie21 Canada. Dans le but de réduire les risques de brouillage22 radioélectrique à l'intention des autres utilisateurs, il faut choisir le23 type d'antenne et son gain de sorte que la puissance isotrope24 rayonnée équivalente ne dépasse pas l'intensité nécessaire à25 l'établissement d'une communication satisfaisante.26

This Class B digital apparatus complies with Canadian ICES-003.27

Cet appareil numérique de la classe B est conforme à la norme28 NMB-003 du Canada.29

Radiation Exposure Statement30

This equipment complies with FCC & IC RSS102 radiation exposure31 limits set forth for an uncontrolled environment. This equipment32 should be installed and operated with minimum distance 20cm33 between the radiator & your body. This transmitter must not be co-34 located or operating in conjunction with any other antenna or35 transmitter.36

Cet équipement est conforme aux limites d'exposition aux37 rayonnements ISEDétablies pour un environnement non contrôlé.38 Cet équipement doit être installé et utilisé avec un minimum de 2039 cm de distance entre la source de rayonnement et votre corps.40

Japan Statements41

Class B Statement42

This is a Class B product based on the standard of the VCCI Council.43 If this is used near a radio or television receiver in a domestic44 environment, it may cause radio interference. Install and use the45 equipment according to the instruction manual.46

本製品を安全にご使用頂くため、以下のことにご注意ください。61

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず62 製品に同梱されております添付品または指定品をご使用くだ63 さい。添付品指定品以外の部品をご使用になると故障や動作64 不良、火災の原因となることがあります。65

• 同梱されております付属の電源コードを他の機器には使用し66 ないでください。上記注意事項を守らないと、死亡や大怪我67 など人身事故の原因となることがあります。68

México Statement69

The operation of this equipment is subject to the following two70 conditions:71

1. It is possible that this equipment or device may not cause72 harmful interference, and73

2. This equipment or device must accept any interference,74 including interference that may cause undesired operation.75

La operación de este equipo está sujeta a las siguientes dos76 condiciones:77

1. Es posible que este equipo o dispositivo no cause78 interferencia perjudicial y79

2. Este equipo o dispositivo debe aceptar cualquier80 interferencia, incluyendo la que pueda causar su operación81 no deseada.82

Power over Ethernet (PoE) Statement83

This equipment must be connected to PoE networks without routing84 to the outside plant.85

U.S. Federal Communications Commission (FCC) Statements86

Compliance Statement87

The changes or modifications not expressly approved by the party88 responsible for compliance could void the user’s authority to operate89 the equipment.90

To comply with the FCC RF exposure compliance requirements, this91 device and its antenna must not be co-located or operating to92 conjunction with any other antenna or transmitter.93

This device complies with part 15 of the FCC Rules. Operation is94 subject to the following two conditions:95

1. This device may not cause harmful interference, and96

2. This device must accept any interference received,97 including interferences that may cause undesired98 operation.99

When using IEEE 802.11a wireless LAN, this product is restricted to100 indoor use, due to its operation in the 5.15 to 5.25GHz frequency101 range. The FCC requires this product to be used indoors for the102 frequency range of 5.15 to 5.25GHz to reduce the potential for103

Denan Power Cord Statement48

Danger:

Please be careful of the following while installing the49 equipment:50

• Please only use the connecting cables, power cord, and51 AC adapters shipped with the equipment or specified by52 Avaya to be used with the equipment. If you use any53 other equipment, it may cause failures, malfunctioning,54 or fire.55

• Power cords shipped with this equipment must not be56 used with any other equipment. In case the above57 guidelines are not followed, it may lead to death or58 severe injury.59

harmful interference to co channel mobile satellite systems. High-104 power radar is allocated as the primary user of the 5.25 to 5.35GHz105 and 5.65 to 5.85GHz bands. These radar stations can cause106 interference with and/or damage to this device.107

Class B Part 15 Statement108

For product available in the USA/Canada market, only channel 1~11109 can be operated. Selection of other channels is not possible.110

This equipment has been tested and found to comply with the limits111 for a Class B digital device, pursuant to Part 15 of the FCC Rules.112 These limits are designated to provide reasonable protection against113 harmful interferences in a residential installation. This equipment114 generates, uses and can radiate radio frequency energy and, if not115 installed and used in accordance with the instructions, may cause116 harmful interference to radio communications. However, there is no117 guarantee that interference will not occur in a particular installation. If118 this equipment does cause harmful interferences to radio or119 television reception, which can be determined by turning the60

equipment off and on, the user is encouraged to try to correct the1 interference by one or more of the following measures:2

• Reorient or relocate the receiving antenna.3

• Increase the separation between the equipment and receiver.4

• Connect the equipment into an outlet on a circuit different from5 that to which the receiver is connected.6

• Consult the dealer or an experienced radio/TV technician for7 help.8

Radiation Exposure Statement9

This equipment complies with FCC radiation exposure limits set forth10 for an uncontrolled environment . This equipment should be installed11 and operated with minimum distance of 8 in or 20 cm between the12 radiator and your body. This transmitter must not be co-located or13 operating in conjunction with any other antenna or transmitter.14

EU Countries15

This device complies with the essential requirements and other16 relevant provisions of Directive 1999/5/EC. A copy of the Declaration17 may be obtained from http://support.avaya.com or Avaya Inc., 21118 Mt. Airy Road, Basking Ridge, NJ 07920 USA.19

General Safety Warning20

• Use only the Avaya approved Limited Power Source power21 supplies specified for this product.22

• Ensure that you:23

- Do not operate the device near water.24

- Do not use the device during a lightning storm.25

- Do not report a gas leak while in the vicinity of the leak.26

- Limit the power to the device over telecommunications27 wiring to 36-57 volt DC or ≤ 1.3 ampere DC.28

Trademarks29

The trademarks, logos and service marks (“Marks”) displayed in this30 site, the Documentation, Hosted Service(s), and product(s) provided31 by Avaya are the registered or unregistered Marks of Avaya, its32 affiliates, its licensors, its suppliers, or other third parties. Users are33 not permitted to use such Marks without prior written consent from34 Avaya or such third party which may own the Mark. Nothing35 contained in this site, the Documentation, Hosted Service(s) and36 product(s) should be construed as granting, by implication, estoppel,37 or otherwise, any license or right in and to the Marks without the38 express written permission of Avaya or the applicable third party.39

Avaya is a registered trademark of Avaya Inc.40

All non-Avaya trademarks are the property of their respective owners.41 Linux® is the registered trademark of Linus Torvalds in the U.S. and42 other countries.43

Chapter 1: Introduction............................................................................................................ 8

Purpose.................................................................................................................................. 8

Intended audience................................................................................................................... 8

Chapter 2: Avaya J129 IP Phones overview........................................................................... 9

Physical layout...................................................................................................................... 10

Connection jacks................................................................................................................... 12

Icons on the deskphone......................................................................................................... 13

Supported features................................................................................................................ 14

Chapter 3: Getting started...................................................................................................... 16

Logging in to your deskphone................................................................................................. 16

Logging out your deskphone.................................................................................................. 16

Locking and unlocking the deskphone..................................................................................... 16

Chapter 4: Handling outgoing calls...................................................................................... 18

Making a call......................................................................................................................... 18

Redialing a number............................................................................................................... 18

Toggling between active calls................................................................................................. 19

Calling a person form the contacts list..................................................................................... 19

Making a call from call history................................................................................................. 19

Making an emergency call...................................................................................................... 20

Making an international call.................................................................................................... 20

Chapter 5: Answering a call................................................................................................... 21

Ignoring an incoming call....................................................................................................... 21

Switching to another deskphone during an active call............................................................... 22

Making an attended transfer................................................................................................... 22

Making an unattended transfer............................................................................................... 23

Transferring a call on hold...................................................................................................... 23

Chapter 6: Using call forwarding........................................................................................... 25

Activating and deactivating Call Forward................................................................................. 25

Activating call forwarding when you do not answer the call....................................................... 25

Chapter 7: Managing conference calls................................................................................. 27

Adding a person to an active call............................................................................................ 27

Adding a person on hold to a conference call........................................................................... 27

Putting a conference call on hold............................................................................................ 28

Chapter 8: Using call related features.................................................................................. 29

Muting and unmuting a call..................................................................................................... 29

Activating Mute Alert.............................................................................................................. 29

Visual alerting....................................................................................................................... 30

Placing a call on hold and resuming the call............................................................................ 30

Activating transfer to voice mail.............................................................................................. 30

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Contents

Parking and unparking a call.................................................................................................. 31

Activating Do Not Disturb....................................................................................................... 31

Setting up automatic call back................................................................................................ 32

Activating EC500................................................................................................................... 32

Tracing a malicious call.......................................................................................................... 33

Blocking your extension from displaying during calls................................................................ 33

Chapter 9: Managing call history.......................................................................................... 34

Turning call history on and off................................................................................................. 34

Viewing call history details..................................................................................................... 34

Adding or deleting a call record from the call history menu........................................................ 35

Clearing the call history menu................................................................................................ 35

Chapter 10: Managing contacts............................................................................................. 36

Adding a new contact............................................................................................................ 36

Editing a contact.................................................................................................................... 36

Viewing the contact details..................................................................................................... 37

Searching for a contact.......................................................................................................... 37

Deleting a contact.................................................................................................................. 37

Chapter 11: Managing your presence................................................................................... 38

Enabling Away Timer............................................................................................................. 38

Chapter 12: Managing voice mails........................................................................................ 39

Retrieving a voice mail........................................................................................................... 39

Chapter 13: Customizing Avaya J129 IP Deskphones........................................................ 40

Setting the Dial mode............................................................................................................ 40

Assigning Speed Dial............................................................................................................. 40

Replacing and clearing a Speed Dial contact..................................................................... 41

Setting Visual alerting............................................................................................................ 41

Displaying Call timers............................................................................................................ 41

Setting a ring tone for incoming calls....................................................................................... 42

Turning Button Clicks on and off............................................................................................. 42

Turning Error Tones on and off............................................................................................... 42

Turning audio settings on and off............................................................................................ 43

Setting Handset Profile.......................................................................................................... 43

Adjusting the contrast of the display screen............................................................................. 44

Setting the display language.................................................................................................. 44

Setting the Time Format......................................................................................................... 44

Setting the Date Format......................................................................................................... 44

Setting the time zone............................................................................................................. 45

Chapter 14: Related resources.............................................................................................. 46

Documentation...................................................................................................................... 46

Finding documents on the Avaya Support website............................................................. 47

Viewing Avaya Mentor videos................................................................................................. 48

Support................................................................................................................................ 48

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Chapter 1: Introduction1

Purpose2

This document describes how to use product features and capabilities.3

Intended audience4

This document is intended for people who want to learn how to use product features and5 capabilities.6

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Chapter 2: Avaya J129 IP Phones overview1

The Avaya J129 IP Phones is a SIP-based phone intended to be used for basic business2 communications.3

Physical specifications4

• Two call appearances5

• A 128 x 32 graphical LCD6

• Three softkeys7

• Dual network ports with integrated Power over Ethernet (PoE)8

• Magnetic Hook Switch9

Feature specifications10

• Call forwarding11

• Call transferring12

• Call conferencing13

• Voice mail14

• Deskphone customization15

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8 9

Avaya J129 IP Phones overview

Physical layout1

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Physical layout

Callout number Name Icon Description

1 Beacon LED N/A The beacon LED flashes a red light to

the upper-right corner of the deskphone, which indicates that you have a voice mail, an incoming call or you are on a call using speakers.

2 Phone display N/A The phone displays the call

information in this area, such as the extension, caller information, and missed calls.

3 Softkeys N/A The softkeys selects the action that is

displayed in the softkey section of the phone display. The softkeys are context sensitive.

4 Navigation arrows and OK N/A The OK button performs the action of

selecting the function assigned to the left most soft key function.

The navigation arrows performs the action of scrolling through various sections of the phone display.

5 Phone Press the Phone button to move to the

phone screen.

6 Back Press the Back button to return to the

previous menu.

7 Speaker Press the Speaker button to use the

speakerphone. To take the call off the speakerphone, lift the handset.

8 Main Menu Press the Main Menu button to access

the menu options and other phone settings.

9 Hold Press Hold button to place the call on

hold.

To resume the call, press the Resume softkey.

10 Volume If you press + or - on the Volume

button on an active call, the phone increases or decreases the volume of your handset, or speaker accordingly. When you are not on an active call, pressing these buttons adjusts the ringer volume.

11 Mute Press the Mute button to mute a call in

progress. To unmute the call, press the Mute button again.

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Receiver Port

Computer Port

Network Port

Avaya J129 IP Phones overview

Connection jacks1

The following image illustrates the connection jacks that are present on the back panel of Avaya2 J129 IP Phones models. The image schematically describes which device to connect in which jack.3

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Icons on the deskphone1

The following table lists the icons used in the Avaya J129 IP Phones:2

Icon Description

Incoming call

Outgoing call

Missed call

Line indicator call appearance on

Line indicator call appearance off

Check

MDA active

New call setup

No handset

Icons on the deskphone

Incoming call recents

Outgoing recents MDA

Recents

More than 10 recent missed calls

Speaker silent

Voicemail

Checkbox off

Checkbox on

Active conference

Conference on hold

Contrast

EC500

Failover

Radio button off

Table continues…

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Avaya J129 IP Phones overview

Icon Description

Radio button on

Feature unavailable

Call forward

Handset

Hold

Phone lock

Mute

Ringer on

Ringer off

Speaker

Do not disturb

Supported features1

Avaya J129 IP Phones supports the Avaya Aura® and IP Office environments. The following table2 shows the supported features in both the environments.3

Features

End to end security indicator Yes No

Private call Yes No

Automatic call back Yes No

Emergency dialing when user not logged in

Attended transfer Yes Yes

Transferring a call by selecting a contact or recents

Contacts Yes No

Presence Yes No

Quick log in Yes No

Multiple Device Access (MDA) Yes No

Concurrent log in Yes No

Avaya Aura

Yes No

IP Office

Table continues…

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Supported features

LED on speaker button No No

Voice mail Yes Yes

Call Park/Unpark Yes Yes; It is supported using short

codes.

Block Calling party info Yes No

EC500 Yes Yes (The feature is called Mobility)

Malicious Call Trace (MCT) Yes No

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Chapter 3: Getting started1

Logging in to your deskphone2

About this task3

Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for4 your extension.5

Procedure6

1. Enter your extension.7

2. Enter the password that your administrator assigned to you.8

3. Press Enter or OK or #.9

Logging out your deskphone10

About this task11

Use this procedure to log out of your deskphone. If the administrator has enabled the offline call-log12 feature on the deskphone, the deskphone downloads the call log database when you log in. The13 offline call-log database stores the calls that landed on the deskphone while you were not logged in.14 These calls are added to the call history as missed calls. The offline call-log feature is only available15 in an Avaya Aura® environment.16

Procedure17

1. Press Main Menu > Log Out.18

2. Press Log out when the deskphone prompts for confirmation.19

Locking and unlocking the deskphone20

About this task21

Use this procedure to lock your deskphone when it is idle. This prevents the use of deskphone for22 making calls when you are away, with the exception of making emergency calls. Locking your phone23 does not log you out.24

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