Avaya J129 Using in Open SIP

Using Avaya J129 SIP IP Phone in Open
SIP

Release 4.0.9

Issue 1

April 2021

©

2020-2021, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:

https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). End User may install and use the Software
in accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”)
as indicated in the order, Documentation, or as authorized by Avaya
in writing.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co­located or operating in conjunction with any other antenna or
transmitter.

Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause
harmful interference, and

2. This equipment or device must accept any interference,
including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使 用者均
不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射
頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象
時，應 立即停用，並改善至無干擾時方得繼續使用。前述合法通信，
指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法
通信或工業、科學及 醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental
Protection Agency.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

https://

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents

Chapter 1: Introduction............................................................................................................  9

Purpose.................................................................................................................................. 9

Chapter 2: Avaya J129 IP Phone overview........................................................................... 10

Physical layout of a J129 IP Phone.........................................................................................  11

Connection jacks for Avaya J129 IP Phone: ..........................................................................  12

Supported features................................................................................................................ 14

Chapter 3: Getting started...................................................................................................... 16

Entering the provisioning details.............................................................................................  16

Identifying the device type during phone boot-up...................................................................... 17

Logging in to your phone........................................................................................................ 17

Logging out of your phone...................................................................................................... 18

Locking and unlocking the phone............................................................................................ 18

Unlocking your phone ...........................................................................................................  18

Setting the network mode....................................................................................................... 19

Setting the network configuration...................................................................................... 20

Connecting to a Wi-Fi network.......................................................................................... 21

Chapter 4: Navigation............................................................................................................. 23

Main Menu............................................................................................................................ 23

Icons on the phone................................................................................................................ 23

Chapter 5: Handling incoming calls...................................................................................... 26

Answering a call.................................................................................................................... 26

Answering a call when on another call..................................................................................... 26

Ignoring a call.......................................................................................................................  27

Chapter 6: Handling outgoing calls......................................................................................  28

Making a call by using the dial mode....................................................................................... 28

Making a call without using the dial mode................................................................................ 28

Redialing a number...............................................................................................................  28

Making a call using speed dial................................................................................................ 29

Toggling between calls........................................................................................................... 29

Making a call from the local contacts list.................................................................................. 29

Making a call from the call history...........................................................................................  30

Emergency calling overview...................................................................................................  30

Making an emergency call................................................................................................ 31

Making an international call.................................................................................................... 31

Chapter 7: Call related features............................................................................................. 32

Muting and unmuting a call..................................................................................................... 32

Placing a call on hold or resuming the call...............................................................................  32

Chapter 8: Contacts................................................................................................................ 33

Adding a new contact............................................................................................................  33

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 6

Comments on this document? [e-mail]

Contents

Editing a contact.................................................................................................................... 33

Viewing the contact details..................................................................................................... 34

Searching for a contact..........................................................................................................  34

Deleting a contact.................................................................................................................. 35

Chapter 9: Do not disturb and Call forward.........................................................................  36

Do not disturb.......................................................................................................................  36

Activating and deactivating Do not disturb.........................................................................  36

Call forwarding...................................................................................................................... 37

Call Forward icons........................................................................................................... 37

Forwarding a call to another extension..............................................................................  38

Forwarding call when busy............................................................................................... 38

Forwarding unanswered calls...........................................................................................  39

Chapter 10: Recents...............................................................................................................  40

Call log................................................................................................................................. 40

Turning call history on and off................................................................................................. 40

Viewing call history details.....................................................................................................  41

Adding or deleting a call record from the call history menu........................................................ 41

Clearing the call history menu................................................................................................  42

Chapter 11: Conference calls................................................................................................. 43

Conference calls overview.....................................................................................................  43

Adding a person to an active call......................................................................................  43

Adding a person on hold to a conference call..................................................................... 43

Putting a conference call on hold and resuming a call......................................................... 44

Chapter 12: Advanced features............................................................................................. 45

Accessing the Features screen............................................................................................... 45

BroadWorks advance call control............................................................................................ 45

Anonymous Call Block........................................................................................................... 46

Distinctive Alert Waiting Tone.................................................................................................  46

Distinctive Ringing................................................................................................................. 46

Setting a distinctive ring tone............................................................................................ 47

Group Paging........................................................................................................................ 48

Enabling Auto Answer...........................................................................................................  48

Making an attended transfer................................................................................................... 48

Making an unattended transfer...............................................................................................  49

Multicast Paging.................................................................................................................... 49

Sending a multicast page................................................................................................. 50

Push-To-Talk......................................................................................................................... 50

Retrieving a voice mail........................................................................................................... 50

Chapter 13: Simultaneous Ring Personal............................................................................  52

Accessing Simultaneous Ring Personal from the phone menu..................................................  52

Disabling Simultaneous Ring Personal during an active call...................................................... 53

Adding a Simultaneous Ring number......................................................................................  53

Editing Simultaneous Ring numbers.......................................................................................  54

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 7

Comments on this document? [e-mail]

Contents

Deleting a Simultaneous Ring number....................................................................................  54

Chapter 14: Phone customization......................................................................................... 55

Phone..................................................................................................................................  55

Setting the Dial mode......................................................................................................  55

Displaying сall timers....................................................................................................... 55

Assigning Speed Dial....................................................................................................... 56

Replacing and clearing a Speed Dial contact.....................................................................  56

Activating Mute Alert........................................................................................................ 56

Setting Visual alerting......................................................................................................  57

Audio.................................................................................................................................... 58

Setting a ring tone for incoming calls................................................................................. 58

Turning button clicks on and off........................................................................................  58

Turning error tones on and off..........................................................................................  59

Turning audio settings on and off...................................................................................... 59

Setting Handset Profile....................................................................................................  59

Display.................................................................................................................................  60

Adjusting the contrast of the display screen.......................................................................  60

Setting the display language............................................................................................  60

Setting the date format..................................................................................................... 61

Setting the time format..................................................................................................... 61

Setting the time zone....................................................................................................... 62

Backup and restore...............................................................................................................  62

Backup and restore overview...........................................................................................  62

Chapter 15: Phone update.....................................................................................................  64

Updating your phone.............................................................................................................  64

Checking your phone periodic automatic update......................................................................  64

Chapter 16: Maintenance.......................................................................................................  66

Viewing the Product ID..........................................................................................................  66

Viewing the Device type......................................................................................................... 66

Viewing the Server type.........................................................................................................  67

Chapter 17: Resources........................................................................................................... 68

Documentation...................................................................................................................... 68

Finding documents on the Avaya Support website.............................................................  68

Avaya Documentation Center navigation........................................................................... 68

Viewing Avaya Mentor videos................................................................................................. 70

Support................................................................................................................................  70

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 8

Comments on this document? [e-mail]

Chapter 1: Introduction

Purpose

This document describes how to use Avaya J129 IP Phone features in an Open SIP environment.

This document is intended for people who want to learn how to use Avaya J129 IP Phone features
and capabilities.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 9

Comments on this document? [e-mail]

Chapter 2: Avaya J129 IP Phone overview

The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business
communications. The phone supports two-call appearances with a single-line call display.

Physical specifications

• Single call appearance

• A 128 x 32 pixels graphical LCD

• Three softkeys

• Dual 10/100 network ports

• Power over Ethernet class one device

• Magnetic Hook Switch

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 10

Comments on this document? [e-mail]

Physical layout of a J129 IP Phone

Physical layout of a J129 IP Phone

Callout number Name Description

1 Beacon LED Displays a flashing red light to indicate a voice mail or

incoming calls. The Beacon LED also flashes when you are
on a call using the hands free speaker capability.

Table continues…

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 11

Comments on this document? [e-mail]

Avaya J129 IP Phone overview

Callout number Name Description

2 Phone display Displays information such as time, softkey labels, and menu

items.

If a text is wider than the display area, then the text is followed
by three dots. Use the Right and Left Arrow keys to scroll
through the text.

If there is a scroll bar or a line indicator at the right of the
phone display, use the up and down arrow keys to scroll up
and down.

3 Soft keys Displays screen-specific commands.

4 OK Selects the function assigned to the left soft key.

5 Navigation arrows Navigates between various menu options.

• Up and Down arrow keys: To scroll up and down.

• Right and Left arrow keys: To move cursor in the text input

field, and to toggle values in the selection fields.

6 Phone Displays the Phone screen.

7 Back Cancels the current action and returns to the previous menu.

8 Speaker Activates and deactivates the speakerphone. You can also lift

the handset to deactivate the speakerphone.

9 Main menu Displays the menu options and other phone settings.

10 Hold Puts the call on hold.

11 Volume Increase or decreases the volume of the handset, or speaker

when you are on a call.

Adjusts the ringer volume when you are not on a call.

12 Mute Mutes and unmutes the microphone.

13 Mic The mic of the phone. It is positioned on the front panel for

J129D03A and later models.

Connection jacks for Avaya J129 IP Phone:

The following image illustrates the connection jacks that are present on the back panel of Avaya
J129 IP Phone. The image schematically describes which device to connect in which jack.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 12

Comments on this document? [e-mail]

Connection jacks for Avaya J129 IP Phone:

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 13

Comments on this document? [e-mail]

Avaya J129 IP Phone overview

No. Name Description

1 5V DC Jack To connect the power supply.

Note:

Available only in J129D03A and later
models.

2 Network port To connect the Ethernet cable

3 PC port To connect the computer.

Note:

PC port is disabled when Wi-Fi
network is used.

4 Handset Jack To connect the handset.

5 WLAN Module Panel To integrate the Wi-Fi module.

Note:

Headset is not supported in Avaya J129 IP Phones.

Supported features

The following features are supported in an Open SIP environment:

• Conference calls

• Attended transfer

• Unattended transfer

• Auto answer

• Call forward

• Hold reminder

• Transferring a call by selecting a contact or Recents

• Contacts

• Voice mail

• Do Not Disturb

• Speed dial

• User data synchronization with the network file server. User data includes the following:

- User contacts

- Local ring type

- Local Do Not Disturb status

- Local call forward settings

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 14

Comments on this document? [e-mail]

- Auto answer mode configuration

- Speed dial settings

- Language settings

- Time zone and time format settings

- Date format settings

Supported features

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 15

Comments on this document? [e-mail]

Chapter 3: Getting started

Entering the provisioning details

About this task

Enter the provisioning server address if the phone prompts, for example, when you connect to the
network for the first time.

Before you begin

Obtain the provisioning server address from the system administrator.

Procedure

1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press one of the following:

• Yes: To connect to the Device Enrollment Services server to obtain the provisioning

server address and ignore the provisioning server address from the DHCP.

• No: To obtain the provisioning server address from the DHCP server.

In case of a time out, and the DHCP does not provide the provisioning server address, the
phone selects Yes.

If the connection to Device Enrollment Services is successful, and the phone receives the
provisioning server address, the phone continues to boot and not prompt you for the
provisioning server address.

If the connection to Device Enrollment Services is successful, and the phone does not
receive the provisioning server address from Device Enrollment Services, the phone
prompts you for a Numeric Enrollment code. Contact your administrator for a numeric
enrollment code. When you enter the valid numeric enrollment code, the phone continues
to boot and not prompt you for the provisioning server address.

If you do not have a numeric enrollment code, press Cancel. The phone continues to boot
using the DHCP.

The phone displays the Starting message. If the phone does not receive the
provisioning server address from the Device Enrollment Services or the DHCP server, the
phone displays the Enter provisioning details screen.

2. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 16

Comments on this document? [e-mail]

Identifying the device type during phone boot-up

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

3. After you have pressed Config, enter the provisioning server address in the Addr field.

The address is an alphanumeric URL like http://myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the
ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

4. (Optional) Enter the Group number.

Obtain the Group number from your system administrator. The value ranges from 0 to 999.
0 is the default value. If you do not enter any value in this field, the phone uses the default
value.

5. Press Save.

The phone continues to boot and connect to the provisioning server address for
provisioning configuration.

Identifying the device type during phone boot-up

About this task

Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This
feature is supported only in the phone software version 4.0.3 and later.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone screen displays one of the following message on Avaya J129 IP Phone:

Starting... Avaya SIP

•

Starting... Open SIP

•

Logging in to your phone

Before you begin

Get the login password, extension and authentication ID from the system administrator.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 17

Comments on this document? [e-mail]

Getting started

Procedure

1. Press the Login softkey.

2. Enter your extension.

3. Enter the log in password.

4. In the User ID field, enter the authentication ID.

5. Press one of the following:

• Enter

• OK

• #

Logging out of your phone

Procedure

1. Press Main menu > Log Out.

2. Press Log Outwhen the phone prompts for confirmation.

Locking and unlocking the phone

About this task

Use this procedure to lock your phone to prevent the use of the phone when you are away.
Locking your phone does not log you out, so you can make emergency calls and receive calls.

• To lock the phone, press Main menu > Lock.

• To unlock the phone, press Unlock softkey and enter the log in password.

Unlocking your phone

About this task

You can unlock your phone using a PIN or a password. Depending on the configuration made by
your administrator, the phone screen displays the field for entering either a PIN or a password. A
PIN is a digit-only value whereas a password can be an alphanumeric value.

If you do not know or remember your PIN or password, contact your administrator.

You cannot unlock the phone if you enter an incorrect PIN or password.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 18

Comments on this document? [e-mail]

Setting the network mode

Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock the phone for a period that your
administrator specifies.

To unlock the phone, press Unlock and enter the PIN or password.

Setting the network mode

About this task

You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if
your phone is configured to connect to Ethernet or a specific Wi-Fi network.

Before you begin

Ensure that the system administrator gave you access to perform this task.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network mode.

The Network mode setting shows the following options:

• Ethernet: To connect to an Ethernet network.

• Wi-Fi: To connect phone to a Wi-Fi network.

5. Press one of the following:

• Toggle

• Right Arrow key

• Left Arrow key

6. When Network mode displays Wi-Fi, the following lines are shown on the Phone screen:

• SSID: The name of the Wi-Fi network that the phone is either currently connected to, or

will attempt to connect to if you start the connection process.

• Wi-Fi network: Scroll to this line and press Select to view the list of Wi-Fi networks.

7. After selecting the network mode, press Save.

8. When you switch Network mode from Ethernet to Wi-Fi, see Connecting to a Wi-Fi
network section.

9. When you switch Network mode from Wi-Fi to Ethernet, press Save.

10. When the phone prompts for permission to restart, press OK.

Press Cancel to go back to previous step.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 19

Comments on this document? [e-mail]

Getting started

Related links

Setting the network configuration on page 20
Connecting to a Wi-Fi network on page 21

Setting the network configuration

About this task

To set the network configuration to Auto or Manual. You do not need to perform this procedure if
your phone is configured to connect to Ethernet or a specific Wi-Fi network.

When network configuration is Auto, every time the phone restarts, it will connect to the pre­configured network that your administrator has set up.

When network configuration is Manual, every time the phone restarts, it will connect to the network
that you manually configured by

network on page 21, irrespective of the pre-configured network that your administrator has set

up.

Note:

Setting the network mode on page 19 or Connecting to a Wi-Fi

Any time you manually change the connected network, the phone will automatically set

Network config to Manual.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network config.

The Network configuration shows following two options:

• Auto: To automatically connect a network.

• Manual: To manually connect to a network.

5. Press one of the following:

• Toggle

• Right arrow key

• Left arrow key

6. Press one of the following:

• Save

• OK

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 20

Comments on this document? [e-mail]

Note:

If you do not want your phone to restart and stay in the Manual mode when you switch
Network config from Auto to Manual, press Save.

If you switch Network config from Manual to Auto, press Save and then do either of
the following:

• If the currently-connected network is the same as the pre-configured network that
your administrator has set up, the phone will not restart and stay in the Auto mode.

• If the currently-connected network is not the same as the pre-configured network
that your administrator has set up, the phone will prompt you for permission to
restart before connecting to the pre-configured network.

Related links

Setting the network mode on page 19

Connecting to a Wi-Fi network

Setting the network mode

About this task

Use this procedure if your phone is not configured to connect to a specific Wi-Fi network

Before you begin

• Ensure that the system administrator gave you access to perform this task.

• Select Wi-Fi as your network mode.

• When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that
the phone will attempt to connect to.

• Depending on the type of security in the Wi-Fi network, obtain the required credentials.
Contact your system administrator for more details.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network, and press Select.

5. Scroll to the required Wi-Fi network, and press Connect to start the connection process.

6. Press OK to restart the phone.

7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi

network.

8. If the security is 802.1x EAP, enter the following:

• Identity: Either your personal user ID or the shared user ID provided by your system

administrator.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 21

Comments on this document? [e-mail]

Getting started

• Anonymous Identity: Leave blank or use the shared Anonymous Identity provided by

your system administrator.

• Password: Either your personal password or the shared password provided by your

system administrator.

Result

If the credentials are authenticated successfully, the phone automatically restarts to complete the
connection.

Related links

Setting the network mode on page 19

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 22

Comments on this document? [e-mail]

Chapter 4: Navigation

Main Menu

The following table describes each of the Main menu options.

Name Description

Recents To view the call history.

Contacts To add, edit, or delete a contact.

Voice Mail To check your voice messages.

Features To access administrator activated features

Settings To change your phone settings, audio settings,

display settings, and more.

Network Information To check network settings.

Lock To lock your phone.

Log Out To sign off the phone, to protect your settings, or to

let another user to log in.

Administration To access administration settings.

About IP Deskphone To display the phone software version, and the

default device type.

Icons on the phone

The following table lists the icons used in the Avaya J129 IP Phone:

Icon

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 23

Comments on this document? [e-mail]

Description

Line indicator; first call appearance

Line indicator; second call appearance

More than 10 recent missed calls

Table continues…

Navigation

Icon Description

Recents- Outgoing call

Recents- Missed call

Recents- Incoming call

Missed call

Check

New call setup

Voicemail

Checkbox off

Checkbox on

Active conference

Conference on hold

Contrast

Failover

Radio button off

Radio button on

Feature unavailable

Call forward

Handset

Hold

Phone lock

Ringer on

Table continues…

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 24

Comments on this document? [e-mail]

Icon Description

Ringer off

Speaker

Do not disturb

Icons on the phone

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 25

Comments on this document? [e-mail]

Chapter 5: Handling incoming calls

Answering a call

About this task

Use this procedure to answer a call. When you receive a call, the phone does the following:

• Generates audio-visual alerts.

• Displays the caller’s name or number.

Procedure

Do one of the following:

• Lift the handset.

• Press Speaker.

• Press OK button.

• Press the Answer soft key.

Answering a call when on another call

About this task

You can receive a call on a secondary call appearance only if the call appearance is free.

Procedure

Press one of the following:

• The Answer soft key

• OK Button

The phone puts the first call on hold and moves to the second call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 26

Comments on this document? [e-mail]

Ignoring a call

Ignoring a call

About this task

When you do not want to answer a call or you are on another call, you can ignore the new
incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer
this call within its ring time by using the Navigation cluster to select the call and answer it.

Procedure

On the Incoming call screen, press one of the following:

• The Ignore soft key

• Back

The phone turns off the audio alert and returns to the previous screen.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 27

Comments on this document? [e-mail]

Chapter 6: Handling outgoing calls

Making a call by using the dial mode

About this task

Use this procedure to make a call without lifting the handset or pressing Speaker.

Before you begin

Set the dial mode on the phone to Auto or Manual.

• If the dial mode is set to Auto, dial the required number of digits.

The phone initiates the call when the inter digit timer times out.

• If the dial mode is set to Manual, dial the number and press the Call softkey or OK button.

Related links

Setting the Dial mode on page 55

Making a call without using the dial mode

Procedure

1. Lift the handset or press Speaker.

2. Press the digits on the dial pad.

The phone initiates the call when the inter digit timer times out.

Redialing a number

About this task

Use this procedure to redial a number. If you delete the outgoing call log, the last dialed number is
deleted.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 28

Comments on this document? [e-mail]

Procedure

On the Phone screen, press one of the following:

• Redial

• If Redial softkey is the first softkey, press OK.

Making a call using speed dial

Before you begin

Ensure that you have assigned speed dial numbers to your contacts.

Procedure

Press and briefly hold the dial pad key assigned to the person you want to call.

Related links

Assigning Speed Dial on page 56

Making a call using speed dial

Toggling between calls

About this task

Use this procedure to toggle between calls when you are attending a call while a call is on hold.

Procedure

1. Press Toggle.

The current call goes on hold and the other resumes.

2. Press Toggle again to go back to the first call.

Making a call from the local contacts list

About this task

Use this procedure to make a call from the local contacts list. In an Open SIP environment, the
local contacts are synchronized with the network file server.

Procedure

1. Press Main Menu > Contacts.

The phone displays the message Use dial pad to search.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 29

Comments on this document? [e-mail]

Handling outgoing calls

2. Press the digits on the dial pad that correspond to the letters of the name of the person you
want to call.

For example, press 764 to search for someone whose name is Smith.

3. Press one of the following to start a call to the selected number:

• Call

• OK

Related links

Adding a new contact on page 33

Making a call from the call history

About this task

Use this procedure to make a call from the call history. If the system administrator has configured
emergency calling for your phone, Emerg softkey replaces the Recents softkey.

Procedure

1. On the phone, navigate to Main Menu > Recents, and press Select.

2. Use the Up and Down arrow keys to select the number that you want to call.

3. Press one of the following to start a call:

• Call

• OK

Related links

Adding or deleting a call record from the call history menu on page 41

Emergency calling overview

Emergency calling is used to connect with a preset emergency services number.

You can make an emergency call from the following screens:

• The Home screen

• The Lock screen

• The Login screen

If your system administrator has configured emergency calling for your phone, the Phone screen
displays an Emerg soft key. Otherwise, any other configured soft key, like Recents soft key
replaces the Emerg soft key. Using the Emerg soft key, you can dial only the number that is given

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 30

Comments on this document? [e-mail]

Making an international call

the highest priority by the system administrator. Alternatively, you can also dial the emergency
numbers by using the dial pad in the following cases:

• The Emerg soft key is unavailable

• The Emerg soft key is available. However, you want to call an emergency number that is not

the highest priority number set by the system administrator.

Making an emergency call

Before you begin

Ensure that the Emerg soft key is assigned by your administrator.

Procedure

Do one of the following:

• On the Phone screen, press the Emerg soft key, and again press Emerg when the phone

prompts you for confirmation.

• Dial the emergency number by using the dial pad.

Making an international call

Procedure

1. Press and hold the 0 key to enter the plus sign (+).

2. Dial the number that you want to call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 31

Comments on this document? [e-mail]

Chapter 7: Call related features

Muting and unmuting a call

About this task

If you mute a call on the phone, you must unmute it using the Mute button. If you mute the call on
the Bluetooth headset, you must unmute it on the headset.

Procedure

1. To mute an active call, press Mute.

The Mute button is lit.

2. To unmute the call, press Mute again.

Placing a call on hold or resuming the call

Procedure

1. Press Hold to put a call on hold.

The phone generates audio visual alerts after a fixed time interval as a reminder that the
phone is on hold. The time interval is set by the system administrator.

2. Press the following to resume the call:

• Resume

• OK

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 32

Comments on this document? [e-mail]

Chapter 8: Contacts

Adding a new contact

About this task

Use this procedure to add a new contact to your local contacts list. In an Open SIP environment,
the local contacts are synchronized with the network file server.

Procedure

1. Do one of the following:

• If there is no contact in the contacts list, press Contacts > New or Main menu >
Contacts > New.

• If there is at least one contact in the contacts list, press Contacts > More > New or
Main menu > Contacts > More > New.

2. Use the dialpad to enter the first name and last name.

• Press the number key that corresponds to the letter or number that you want to enter.

• If the characters are on the same key, pause before entering the next character.

• To enter a space, press 0.

• Enter the remaining letters or numbers.

• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the
symbol that you want to enter and press Insert.

• To delete the last character, press the Bksp softkey.

3. Enter the number.

The contact number can include uppercase and lowercase letters, numbers 0-9, and
special symbols, such as comma (,), plus (+), and dot (.).

4. Press Save.

Editing a contact

Procedure

1. Press Contacts.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 33

Comments on this document? [e-mail]

Contacts

2. Search and select the contact you want to edit.

3. Press More > Details > Edit.

4. Choose the field you want to edit.

5. Use the dial pad and softkeys to change the contact information.

6. Press Save.

Viewing the contact details

About this task

Use this procedure to view the details of a contact. You can make a call, edit or delete a contact
from the details.

Before you begin

You must have at least one contact in the contacts list.

Procedure

1. Press one of the following:

• Contacts

• Main menu > Contacts

2. Select the contact that you want to view.

3. Press More > Details.

• To call a contact, press Call.

• To edit a contact, press Edit.

• To delete a contact, press Delete.

Searching for a contact

About this task

Use this procedure to search for a contact from the local contacts. In an Open SIP environment,
the local contacts are synchronized with the network file server.

Procedure

1. Press Main Menu > Contacts.

The phone displays the message Use dialpad to search.

2. Press the digits on the dial pad that correspond to the letters of the name of the person you
want to call. For example, press 764 to search for someone whose name is Smith.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 34

Comments on this document? [e-mail]

Deleting a contact

Before you begin

You must have at least one contact in the contacts list.

Procedure

1. Press one of the following:

• Contacts

• Main menu > Contacts

2. Select the contact you want to delete.

3. Press More > Details > Delete.

Deleting a contact

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 35

Comments on this document? [e-mail]

Chapter 9: Do not disturb and Call forward

Do not disturb

You can use the Do not disturb feature to avoid audio notifications when you receive a call. When
the Do not disturb (DND) feature is active, all incoming calls are redirected to the voice mail, and
the caller hears a busy tone.

Related links

Activating and deactivating Do not disturb on page 36

Activating and deactivating Do not disturb

About this task

Use this procedure to prevent the phone from ringing when you get a call. When the Do not
disturb (DND) feature is activated, all incoming calls are sent directly to the voice mail, and the
caller hears a busy tone.

Before you begin

Ensure that the system administrator activates the Do not disturb feature for your extension.

Procedure

1. Press

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to DND feature. Press one of the following to activate or deactivate the feature:

• Enable to activate the feature.

• Disable to deactivate the feature.

Related links

Do not disturb on page 36
DND icons on page 37

Main menu.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 36

Comments on this document? [e-mail]

DND icons

The following table displays the DND icons for the Avaya J100 Series IP Phones.

State Phone and Button module icon

DND

Related links

Activating and deactivating Do not disturb on page 36

Call forwarding

With the Call forwarding feature, you can divert incoming calls to another number.

The phone supports the following Call forward types:

• Call forward: Diverts all incoming calls to another number.

• Call forward Busy: Diverts incoming calls to another number if you are on a call.

Call forwarding

• Call forward No Answer: Diverts incoming calls to another number if you do not answer the
call within the set time.

Example

For example, with an active Call forwarding feature on the phone when you receive a call, the
phone redirects the call to the assigned call forwarding number.

Related links

Call Forward icons on page 37
Forwarding a call to another extension on page 38
Forwarding call when busy on page 38
Forwarding unanswered calls on page 39

Call Forward icons

The following table displays the Call forward icons for the Avaya J100 Series IP Phones.

State

Call forward

Related links

Call forwarding on page 37

Phone icons

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 37

Comments on this document? [e-mail]

Do not disturb and Call forward

Forwarding a call to another extension

Before you begin

Ensure that the administrator has enabled the call forwarding feature.

Procedure

1. Press

2.

Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to the Call forward feature, and press Config.

4. Configure the following fields:

• Destination: Enter the call forwarding number.

• Ring reminder: Press Toggle to activate the ring reminder.

5. Press Save.

6. Press Enable.

Related links

Call forwarding on page 37

Main menu.

Forwarding call when busy

About this task

Forward incoming calls to a specified number if you are busy on another call.

Before you begin

Ensure that the administrator enabled the call forwarding feature.

Procedure

1. Press

2.

Scroll to

• Select

• OK

• The corresponding line key

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 38

Main menu.

Features, and press one of the following:

Comments on this document? [e-mail]

3. Scroll to Call forward-Busy feature, and press one of the following:

• Enable

• OK

4. In the Destination field, enter the call forwarding number.

5. Press Enter.

Related links

Call forwarding on page 37

Forwarding unanswered calls

About this task

Forward incoming calls that are not answered at the primary number to a specific call forwarding
number.

Before you begin

Ensure that the administrator enabled the call forwarding feature.

Call forwarding

Procedure

1. Press Main menu.

2. Scroll to Features, and press one of the following:

• Select

• OK

• The corresponding line key

3. Scroll to the Call forward-NA feature, and press one of the following:

• Config

• OK

4. Configure the following fields:

• Destination: Enter the call forwarding number.

• Number of rings: Enter the number of rings after which the call is forwarded.

5. Press Save.

6. Press Enable.

Related links

Call forwarding on page 37

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 39

Comments on this document? [e-mail]

Chapter 10: Recents

Call log

Depending on the call type, call log provides the following information about the last 100 calls on
your phone:

• Caller name

• Caller number

• Call time-stamp

• Call duration

Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the
call log file.

If you downgrade the software of your phone to a version earlier than 4.0.3, you will lose the call
log details.

Turning call history on and off

Procedure

1. Press Main menu > Settings > Phone settings.

2. Use the Down Arrow key to go to the Log recent calls screen.

3. To toggle the call history feature on or off, do one of the following:

• Select Toggle.

• Use the Left Arrow and Right Arrow keys.

4. Press Save.

Related links

Clearing the call history menu on page 42

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 40

Comments on this document? [e-mail]

Viewing call history details

Viewing call history details

About this task

Use this procedure to view call history details. The call logs are stored in the phone memory, and
the logs are not persistent.

Procedure

1. Press one of the following:

• Main Menu > Recents.

• Recents

2. Select the number that you want to view.

3. Press Details.

The phone displays the following information:

• Call type icon such as incoming call, outgoing call, or missed call.

• Name

• Extension number

• Time

• Date

• Duration

Adding or deleting a call record from the call history menu

Procedure

1. Press one of the following:

• Main Menu > Recents

• Recents

2. Select the number that you want to add or delete.

3. Select Details.

4. Select one of the following:

• +Contact: To add a call record from the call history menu to the contacts list.

• Delete: To delete a call record from the call history.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 41

Comments on this document? [e-mail]

Recents

Clearing the call history menu

Procedure

1. Press one of the following:

• Main Menu > Recents

• Recents

2. Select Clear All.

3. Select Clear All when the phone prompts for confirmation.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 42

Comments on this document? [e-mail]

Chapter 11: Conference calls

Conference calls overview

The phone supports the following audio conference types:

• Meet-me conference: You can manually enter the conference bridge number by using the dial
pad to join the audio conference.

• Ad-hoc conference: You must be on an active call to initiate an ad-hoc audio conference.

Adding a person to an active call

About this task

You can add participants to an active call to set up a conference call.

Before you begin

Start a call.

Procedure

1. During a call, on the Phone screen, press More > Conf.

The phone puts the existing call on hold.

2. To make a call to a participant, do one of the following:

• Dial the phone extension by using the dial pad.

• Call the person from the Contacts list or the Recents list.

3. When the third participant answers the call, press the Join soft key.

4. To add another person, press Add and repeat Steps 2 and 3.

Adding a person on hold to a conference call

About this task

Use this task to add a person that you have put on hold to a conference call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 43

Comments on this document? [e-mail]

Conference calls

Procedure

1. During an active call, press Hold.

2. Do one of the following:

• To make a new call, press NewCall and dial the extension of the second person.

• To answer an incoming call, press Answer.

• To toggle between the calls, press Swap.

3. When the second person answers the call, press the Conf > Merge softkey.

The person on hold is added to the conference call.

Related links

Toggling between calls on page 29

Putting a conference call on hold and resuming a call

About this task

Use this procedure to put a conference participant on hold, while other participants continue the
conference call.

Procedure

1. Press Hold button during a conference call.

2. Do one of the following:

• Press Resume.

• Select the call appearance to resume the conference call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 44

Comments on this document? [e-mail]

Chapter 12: Advanced features

You can access advanced features available on your phone from the Features screen.

Most of the features are configured by the system administrator.

Accessing the Features screen

About this task

Use this procedure to gain access to the Features screen.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to see the features that are configured for your extension.

BroadWorks advance call control

With the BroadWorks advance call control feature, you can control the calls of your IP phone
remotely from your desktop soft client.

You can use the following features remotely from your soft client:

• Remote call initiation: You can initiate an outgoing call from the phone remotely by using the
soft client. If you initiate a second call from the phone by using a soft client then the phone
puts the first call on hold and starts the second call.

• Remote call hold and resume: You can hold an active call on the phone remotely by using the
soft client. Also resume a held call on the phone remotely by using the soft client. When there
are several held calls, you can choose the call to resume by using the soft client.

• Remote call answer: You can answer an incoming call on the phone remotely by using the
soft client. When you are on active call and receive another call, you can answer the second
call remotely by using the soft client. The first call is put on hold while you answer the second
call.

• Remote call conference: You can use the soft client to remotely initiate a conference call on
an already active call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 45

Comments on this document? [e-mail]

Advanced features

• Remote call transfer: You can use the soft client to remotely transfer an already active call.

• Remote call release: You can use the soft client to remotely terminate an already active call.

Contact your administrator to enable the BroadWorks advance call control feature.

For more information on using the BroadSoft soft client, see https://supportcenter.broadsoft.com/

Limitations

If you are using the soft client for the remote call initiation, ensure that you do not have any active
Call Forward—Always and DND local features of the phone. However, you can use
BroadWorksCall Forward and DND features.

Anonymous Call Block

With the Anonymous Call Block feature, you can reject calls from anonymous parties who have
explicitly restricted their caller ID. Callers without caller identification are informed that you are not
accepting calls. Your phone will not display any audio or visual notification of the attempted call.
The calling party will hear the following announcement: “The party you are trying to reach does not
accept unidentified call, please try your call again later”.

Important:

This feature is not applied to calls from or within the group.

Distinctive Alert Waiting Tone

With the Distinctive Alert Waiting Tone feature, a distinctive ringtone can be set for the caller when
the called party is busy. The called party is alerted with a call waiting tone.

Distinctive Ringing

With the Distinctive Ringing feature, you can assign a different call ringtone for the following
features.

• Priority Alert Ringing: To assign a different ringtone as a priority notification for specific
incoming calls by contrast to normal calls.

• Alternate Number Ringing: To enable a different ringtone for alternate numbers of a contact.

• Ring Splash: To enable a short ringtone as a reminder on the phone when you enable
features like Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb.

• Silent Alerting: To disable the audio notification and to get a visual notification of an incoming
call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 46

Comments on this document? [e-mail]

• Distinctive Alert Waiting Tone: To set a distinctive ringtone for the caller when the called party
is busy. The called party is alerted with a call waiting tone.

Setting a distinctive ring tone

About this task

Use this procedure to set a ring tone for different uses.

Before you begin

You must assign a phone number as a priority number to hear the priority alert tone.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Audio settings and press Select.

4. Scroll to Personalize ringing, and press Select.

Distinctive Ringing

5. Scroll to one of the following options:

• Priority alert: To select a ringtone for the priority number. The default ringtone is Long
Long Double.

• Alternate number 1: To select the different ringtone for the first alternate number of a
contact. The default ringtone is Short Short Long.

• Alternate number 2: To select a different ringtone for the second alternate number of a
contact. The default ringtone is Short Long Short.

• Ring reminder: To select a short ringtone for selective features. The default ringtone is
Short.

You can hear the alternate number ringtone if you have saved an alternate number in the
required contact in the Contacts list.

6. Press one of the following:

• Select

• OK

7. Scroll to the ringtone, and press Select.

8. (Optional) To play the ringtone, press Play.

9. Press Save.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 47

Comments on this document? [e-mail]

Advanced features

Group Paging

Group Paging is a group feature that allows unidirectional paging for a group of users by dialing a
group paging directory number (DN) or an extension. The feature can be configured by a group
administrator or higher.

Enabling Auto Answer

Before you begin

Ensure that the system administrator activates the Auto Answer option for your extension.

Procedure

1. Press Main menu > Features.

2. Use the Down Arrow key to go to the Auto Answer screen.

3. Press Select.

Making an attended transfer

About this task

An attended transfer is when you put an active call on hold and establish a second call with the
call-transfer recipient before transferring the call.

Procedure

1. While on the first call, press the Transfer softkey.

2. Do one of the following:

• Use the keypad to dial the number to which you want to transfer the call .

• Call the person from the Contacts list or the Recents list.

The first call is put on hold, and the recipient’s phone starts ringing.

3. Press the Complete softkey after the recipient answers the call.

The phone transfers the call to the selected number.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 48

Comments on this document? [e-mail]

Making an unattended transfer

Making an unattended transfer

About this task

An unattended transfer is when you transfer an active call without establishing a call with the call­transfer recipient.

Procedure

1. While on the first call, press the Transfer softkey.

2. Do one of the following:

• Use the keypad to dial the number to which you want to transfer the call.

• Call the person from the Contacts list or the Recents list.

The first call is put on hold, and the recipient’s phone starts ringing.

3. To complete the transfer, press the Complete softkey.

The phone transfers the call to the selected number.

If the called party does not answer the call, then the unanswered call returns to your phone
as a recalled transfer call.

Multicast Paging

With the Multicast Paging feature, you can receive a page that will be automatically played on the
phone. If configured by the system administrator, you can send a multicast page to a group of
phones in the network.

An incoming multicast page is played on the phone speaker. When the page is played, the Phone
screen displays the Page from <group name> notification during the whole time of
transmission.

All configured multicast groups that you can send a page to are available in the Features menu.
You can add, move or delete the multicast page keys from the Phone screen by the common
customization procedure.

Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
calls are ignored.

A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
making an emergency call.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 49

Comments on this document? [e-mail]

Advanced features

Sending a multicast page

About this task

You can send a multicast page to a group of users by activating the Multicast Paging group on the
Phone screen. If the required group is not added on this screen, you can access all multicast page
groups configured for your phone in the Features menu.

Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

2. On the Phone screen, scroll to the required multicast page group, and press Select.

The phone displays the Paging <group name> box.

3. To end the multicast page, do one of the following:

• Press End Call.

• If you use the handset as an audio device, hang up.

Push-To-Talk

With the Push-To-Talk feature, you can call another user and have your call answered
automatically.

Note:

You can make only audio calls with this feature.

Retrieving a voice mail

About this task

Use this procedure to listen to your voice mail messages. The beacon LED illuminates to indicate
that you have a voice mail.

Before you begin

• Ensure that the system administrator configures the voice mail for your extension.

• Get the User ID and password of your voice mail from your system administrator.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 50

Comments on this document? [e-mail]

Procedure

1. Press Main menu.

2. Use the Down Arrow key to go to the Voicemail screen.

3. Press Select.

4. Follow the voice prompts to playback your voice messages.

Retrieving a voice mail

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 51

Comments on this document? [e-mail]

Chapter 13: Simultaneous Ring Personal

With the Simultaneous Ring Personal (SRP) feature, you can list up to 10 phone numbers or SIP­URI addresses you want to receive calls to in addition to your primary phone. This feature may be
used when, for example, you are not at your desk phone and you need to answer a call from your
cell phone. Simultaneous ring can be turned off when you are at your desk on a call.

Important:

If your cell phone has the voice mail which is activated before your office voice messaging, the
voice messages will be recorded in your cell phone database.

Note:

If Simultaneous Ring Personal is activated, the corresponding LED on the phone is green. If the
feature is disabled, the LED is red. Contact your system administrator or go to the BroadSoft
web interface yourself to activate the feature. See https://www.broadsoft.com/ for more
information.

Related links

Accessing Simultaneous Ring Personal from the phone menu on page 52
Disabling Simultaneous Ring Personal during an active call on page 53
Adding a Simultaneous Ring number on page 53
Editing Simultaneous Ring numbers on page 54
Deleting a Simultaneous Ring number on page 54

Accessing Simultaneous Ring Personal from the phone menu

About this task

Use this task to access Simultaneous Ring Personal page from the phone menu for configuring
the settings, viewing and editing the list of simultaneous ring numbers.

Procedure

1. On the phone, go to Main menu > Features.

2. Scroll to Simultaneous ringing, and press Config.

Related links

Simultaneous Ring Personal on page 52

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 52

Comments on this document? [e-mail]

Disabling Simultaneous Ring Personal during an active call

Disabling Simultaneous Ring Personal during an active
call

About this task

Use this procedure to turn off Simultaneous Ring Personal when you are on an active call.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Do not ring with active call.

3. Press Toggle to disable or enable the setting.

The changes will be saved automatically.

Related links

Simultaneous Ring Personal on page 52

Adding a Simultaneous Ring number

About this task

Use this procedure to add a number or a SIP-URI address for a simultaneous ring.

Important:

You can add maximum 10 numbers or SIP-URI addresses.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Numbers, and press Select.

3. Press Add.

4. In the Add number window, scroll to the Phone number or SIP-URI field, and enter the

number digits or a SIP-URI address:

• Press Abc or abc or ABC or 123 to enter letters or numbers.

• Press Backspace to delete the symbols entered.

5. (Optional) Scroll to the Answer confirmation required, and press Toggle to toggle the

setting to on or off.

6. Press Save.

Related links

Simultaneous Ring Personal on page 52

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 53

Comments on this document? [e-mail]

Simultaneous Ring Personal

Editing Simultaneous Ring numbers

About this task

Use this procedure to edit a number or a SIP-URI address for a simultaneous ring.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Numbers, and press Select.

3. Scroll to the number or a SIP-URI address you want to edit, and press Edit.

4. In the Edit Number window, scroll to the Phone number or SIP-URI field, and enter the

number digits or a SIP-URI address:

• Press More and press Abc or ABC or abc or 123 to enter letters or numbers.

• Press Backspace to delete the symbols entered.

5. Scroll to the Answer confirmation required, and press Toggle to toggle the setting to on

or off.

6. Press Save.

Related links

Simultaneous Ring Personal on page 52

Deleting a Simultaneous Ring number

About this task

Use this procedure to delete a number or a SIP-URI address for simultaneous ringing.

Procedure

1. On the phone, go to Main menu > Features > Simultaneous ringing > Config.

2. On the Simultaneous ringing page, scroll to Numbers, and press Select.

3. Scroll to the number or the SIP-URI address you want to delete, and press More > Delete.

4. In the confirmation window, press Delete.

Related links

Simultaneous Ring Personal on page 52

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 54

Comments on this document? [e-mail]

Chapter 14: Phone customization

Phone

Setting the Dial mode

About this task

Use this procedure to set the dialing method used to initiate dialing.

Procedure

1. Press Main menu > Settings > Phone settings.

2. Use the Down Arrow key to go to the Dial mode screen.

3. Press Toggle to select one of the following :

• Manual: Press the Call softkey to start a call.

• Auto: The dialed digits must match the dialplan to start a call.

• Default: Press the Call soft key to start a call.

4. Press Save.

Displaying сall timers

About this task

Use this procedure to display the duration of calls.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Phone settings, and press Select.

4. Use the Down Arrow key to go to the Display call timers.

5. Press Toggle to activate or deactivate the call timers.

6. Press Save.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 55

Comments on this document? [e-mail]

Phone customization

Assigning Speed Dial

About this task

Use this procedure to assign speed dial numbers to your contacts. You can assign up to nine
speed dial entries.

Procedure

1. Press Main menu > Settings > Phone settings.

2. Select Speed Dial.

3. Use the Up and Down Arrow keys to select a Speed Dial number.

4. Press Contacts to select a contact.

5. Press Select to assign the contact to the selected Speed Dial number.

You can assign only one contact to a Speed dial number.

Replacing and clearing a Speed Dial contact

About this task

Use this procedure to replace or remove a Speed Dial contact.

Before you begin

Assign a contact to a Speed Dial number.

Procedure

1. Press Main menu > Settings > Phone settings.

2. Select Speed Dial.

3. Use the Down Arrow key to go to the Speed Dial contact that you want to replace or clear.

4. Press one of the following:

• Replace: To replace the contact with another contact.

• Clear: To remove the contact from the Speed Dial.

5. Press Replace or Clear when the phone prompts for confirmation.

Activating Mute Alert

About this task

Use this procedure to configure your phone to alert if you speak while your phone is on mute.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 56

Comments on this document? [e-mail]

Before you begin

Ensure that the system administrator activates the option for your extension.

Procedure

1. Press Main menu > Settings > Phone settings.

2. Use the Down Arrow key to go to the Mute alert screen.

3. Press Toggle to select one of the following:

• Audible: If you put a call on mute and start speaking after eight seconds, the phone
produces a beep to notify that you are on mute.

• Visual: If you put a call on mute and start speaking after eight seconds, the phone
displays the Call Muted icon.

Note:

If the user stops talking while mute alerting is on, after a delay of 500 milliseconds,
the call muted icon is replaced by the normal active call icon

• Both: Combines the actions of both audible and visual alerting.

Phone

• None: Disables the mute alert for your phone.

4. Press Save.

Mute alert turns off automatically when you take the call off mute.

Setting Visual alerting

About this task

Use this procedure to illuminate the beacon LED when there are incoming calls and messages.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Phone settings, and press Select.

4. Scroll to Alerting on calls, and press Select.

5. Scroll to Beacon LED.

6. Press Toggle to enable or disable visual alerting.

7. Press Save.

Related links

Visual alerting on page 58

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 57

Comments on this document? [e-mail]

Phone customization

Visual alerting

The beacon LED works in the following manner to indicate incoming calls and messages:

• If there is an incoming call, the beacon LED blinks.

• If there are new voice mail messages, the beacon LED is lit continuously.

• If the speaker is on during an active call and there are new voice mail messages, the beacon
LED turns off every 15 seconds.

• If the call is on hold, the beacon LED stops flashing.

When the call is on speaker, the speaker icon (

Related links

Setting Visual alerting on page 57

) replaces the active call handset ( ) icon.

Audio

Setting a ring tone for incoming calls

Procedure

1. Press Main menu > Settings > Audio settings.

2. Select Personalize ringing

3. Use the Down Arrow key to select Ring Type.

4. Press Select to choose the required ring tone.

5. Press Save.

Turning button clicks on and off

Procedure

1. Press Main menu > Settings > Audio settings.

2. Use the Down Arrow key to go to the Button clicks screen.

3. Press Toggle to turn the audio on or off.

4. Press Save.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 58

Comments on this document? [e-mail]

Turning error tones on and off

About this task

Use this procedure to activate the error tone alarm when you perform an incorrect action while
using the phone.

Procedure

1. Press Main menu > Settings > Audio settings.

2. Use the Down Arrow key to go to the Error tones screen.

3. Press Toggle to turn error tones on or off.

4. Press Save.

Turning audio settings on and off

About this task

Audio

Automatic gain control (AGC) raises the volume when a caller is speaking in a low voice and
lowers the volume when the caller is speaking aloud. Use this procedure to turn AGC on or off
separately for the headset and speaker.

Procedure

1. Press Main menu > Settings > Audio settings.

2. Select AGC.

3. Use the Up and Down Arrow keys to select the handset or speaker for which you want to

turn AGC on or off.

4. Press Select to turn the handset or speaker on.

5. Press Save.

Setting Handset Profile

About this task

The task is relevant for people with hearing difficulties. Use this procedure to change the audio
characteristic of the phone.

Procedure

1. Press Main menu > Settings > Audio settings.

2. Select Handset Profile.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 59

Comments on this document? [e-mail]

Phone customization

The phone displays the following:

• Default

• Normal

• Amplified: Extends the maximum volume beyond the normal audio level. The option

must be used with care because long term extended use of the highest volume settings
can cause ear damage.

• Hearing Aid: Optimizes the sound quality of hearing aids.

3. Press Select to choose one of the options.

4. Press Save.

Display

Adjusting the contrast of the display screen

Procedure

1. Press Main menu > Settings > Display settings.

2. Scroll down to Contrast.

3. Press Select

4. Press one of the following:

• Right Arrow key: To increase the contrast.

• Left Arrow key: To decrease the contrast.

5. Press Save.

Setting the display language

Procedure

1. Press Main menu > Settings > Display settings.

2. Select Language.

3. Scroll to the language , and press one of the following:

• Select

• OK

The phone prompts for the confirmation.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 60

Comments on this document? [e-mail]

4. Press one of the following:

• Yes

• OK

The phone returns to the Display Settings screen and the language changes to the
selected language.

Setting the date format

Procedure

1. Press Main menu > Settings > Display settings.

2. Use the Down Arrow key to go to the Date format screen.

The phone displays one of the following:

• Default

• mm/dd

Display

• dd/mm

• mm.dd

• dd.mm

• mm-dd

• dd-mm

• mmm dd

3. Press Toggle to select one of the options.

4. Press Save.

Setting the time format

Before you begin

Ensure that your administrator has enabled the time format feature.

Procedure

1. Press Main menu > Settings > Display settings.

2. Use the Down Arrow key to go to the Time format screen.

3. Press Toggle to select one of the following options:

• Time format 24 Hour

• Time format 12 Hour

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 61

Comments on this document? [e-mail]

Phone customization

• Time format Default: The phone uses the administrator set value.

4. Press Save.

Setting the time zone

About this task

Use this procedure to set the current time of the phone.

Procedure

1. Press Main menu > Settings > Display settings.

2. Scroll to Time zone, and press Select.

3. To set the required time, do one of the following:

• Use the Left Arrow and Right Arrow key.

• Press - or + soft key.

4. Press Save.

Backup and restore

Backup and restore overview

The phone supports the backup and restoration of the following user-specific data:

• User contacts

• Local ring type

• Local Do Not Disturb status

• Local call forward settings

• Auto-answer mode configuration

• Speed dial settings

• Language

• Time zone and time format

• Date format

Backup process is initiated only after retrieval of user-specific data is successful.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 62

Comments on this document? [e-mail]

Backing up and restoring data

Before you begin

Ensure that the system administrator sets the URI for backup and restore.

Procedure

1. Press Main menu > Settings.

2. Use the Down Arrow key to go the Backup/Restore screen.

3. Press Select.

4. Press Select again to select one of the following:

• Manual Backup

• Manual Restore

The phone displays the following messages and returns to the previous screen.

• When Manual Backup is not successful: Backup failed

• When Manual Backup is successful: Backup successful

Backup and restore

• When Manual Restore is not successful: Retrieval failed

• When Manual Restore is successful: Retrieval successful

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 63

Comments on this document? [e-mail]

Chapter 15: Phone update

Updating your phone

Before you begin

When the phone is ready for an update, depending on your administrator settings, the phone
screen prompts you to confirm the restart of your phone immediately. You can choose to update
your phone or cancel the update. When you cancel, the phone prompts you again in the next
update cycle as set by your administrator.

Before you begin

Ensure that your administrator provides you access to confirm the phone restart.

Procedure

1. The pop-up screen on the phone displays New firmware available, restart the

phone to apply changes?

2. Press Restart.

Checking your phone periodic automatic update

About this task

Your system administrator sets to update your phone automatically. To know when your phone is
due for an update or frequency of the update, use this procedure.

Before you begin

Ensure that your administrator enables the periodic automatic update feature.

Procedure

1. Press the Main menu.

2. Scroll to Network Information and press Select.

3. Scroll to Automatic update and press Select.

The Automatic update screen shows the following:

• Automatic update policy: Displays the frequency of the phone update set by your

administrator.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 64

Comments on this document? [e-mail]

Checking your phone periodic automatic update

• Last update: Displays the date and time of the last update of the phone.

• Next update: Displays the date and time of the next update of the phone.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 65

Comments on this document? [e-mail]

Chapter 16: Maintenance

Viewing the Product ID

About this task

The product ID information is available on a label on the back panel of your phone. Alternatively,
you can view the Product ID on the phone screen.

Procedure

1. Press the Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Product ID.

Viewing the Device type

About this task

View your device type when your system administrator asks you to provide your device type
information. The device type can be either Avaya SIP or Open SIP.

Procedure

1. Press the Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Device type.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 66

Comments on this document? [e-mail]

Viewing the Server type

Viewing the Server type

About this task

View your server type when your system administrator asks you to provide your server type
information. The server type can be of Avaya Aura® or an open SIP.

Procedure

1. Press the Main menu.

2. Scroll to Network information, and press Select.

3. Scroll to System, and press Select.

4. Scroll to Server type.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 67

Comments on this document? [e-mail]

Chapter 17: Resources

Documentation

Title Use this document to: Audience

Installing and Administering

Installing and Administering Avaya
J100 Series SIP IP Phones in Open
SIP

Finding documents on the Avaya Support website

Procedure

See information about preparing Avaya
J100 Series IP Phones for installation,
deployment, initial administration, and
administration tasks including data and
security.

For people who want
to install, administer,
and maintain Avaya
J100 Series IP
Phones.

1. Go to https://support.avaya.com.

2. At the top of the screen, type your username and password and click Login.

3. Click Support by Product > Documents.

4. In Enter your Product Here, type the product name and then select the product from the

list.

5. In Choose Release, select the appropriate release number.

The Choose Release field is not available if there is only one release for the product.

6. In the Content Type filter, click a document type, or click Select All to see a list of all

available documents.

For example, for user guides, click User Guides in the Content Type filter. The list only
displays the documents for the selected category.

7. Click Enter.

Avaya Documentation Center navigation

The latest customer documentation for some programs is now available on the Avaya
Documentation Center website at https://documentation.avaya.com.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 68

Comments on this document? [e-mail]

Important:

For documents that are not available on Avaya Documentation Center, click More Sites >
Support on the top menu to open

https://support.avaya.com.

Using the Avaya Documentation Center, you can:

• Search for content by doing one of the following:

- Click Filters to select a product and then type key words in Search.

- From Products & Solutions, select a solution category and product, and then select the

appropriate document from the list.

• Sort documents on the search results page.

Documentation

•

Click Languages (

) to change the display language and view localized documents.

• Publish a PDF of the current section in a document, the section and its subsections, or the
entire document.

•

Add content to your collection by using My Docs (

).

Navigate to the Manage Content > My Docs menu, and do any of the following:

- Create, rename, and delete a collection.

- Add topics from various documents to a collection.

- Save a PDF of selected content in a collection and download it to your computer.

- Share content in a collection with others through email.

- Receive collection that others have shared with you.

•

Add yourself as a watcher using the Watch icon (

).

Navigate to the Manage Content > Watchlist menu, and do the following:

- Enable Include in email notification to receive email alerts.

- Unwatch selected content, all content in a document, or all content on the Watch list page.

As a watcher, you are notified when content is updated or deleted from a document, or the
document is removed from the website.

• Share a section on social media platforms, such as Facebook, LinkedIn, and Twitter.

• Send feedback on a section and rate the content.

Note:

Some functionality is only available when you log on to the website. The available functionality
depends on the role with which you are logged in.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 69

Comments on this document? [e-mail]

Resources

Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot
Avaya products.

About this task

Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.

• To find videos on the Avaya Support website, go to
the following:

- In Search, type Avaya Mentor Videos, click Clear All and select Video in the Content
Type.

- In Search, type the product name. On the Search Results page, click Clear All and select
Video in the Content Type.

The Video content type is displayed only when videos are available for that product.

In the right pane, the page displays a list of available videos.

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and do
one of the following:

- Enter a key word or key words in the Search Channel to search for a specific product or

topic.

- Scroll down Playlists, and click a topic name to see the list of videos available for the topic.
For example, Contact Centers.

Note:

Videos are not available for all products.

https://support.avaya.com/ and do one of

Support

Go to the Avaya Support website at https://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 70

Comments on this document? [e-mail]

Index

A

accessing Simultaneous Ring Personal .............................. 52

adding

contacts ........................................................................ 33

adding a Simultaneous Ring number ...................................53

administrative methods

file server address ........................................................ 16

provisioning server ....................................................... 16

AGC

audio settings ............................................................... 59

settings ......................................................................... 59

answering a call

when on another call .................................................... 26

audio settings

AGC ..............................................................................59

button clicks ..................................................................58

error tones .................................................................... 59

Handset Profile ............................................................. 59

ring type ........................................................................

settings ................................................................... 58, 59

automatic update

phone firmware .............................................................64

settings update ............................................................. 64

Avaya support website .........................................................70

58

B

backing up

Manual Backup .............................................................63

Manual Restore ............................................................ 63

back-panel ........................................................................... 12

blind transfer ........................................................................ 49

BroadWorks

advance call control ......................................................45

button clicks

turn off ...........................................................................58

turn on .......................................................................... 58

C

call forward,

disable .......................................................................... 38

enable ...........................................................................38

call forward-busy,

disable .......................................................................... 38

enable ...........................................................................38

call forwarding

call forward busy ...........................................................37

call forward no answer ..................................................37

call forward— no answer,

disable .......................................................................... 39

enable ...........................................................................39

call history

adding a contact ........................................................... 41

clearing all entries .........................................................42

deleting a call record .................................................... 41

calling

call history .....................................................................30

dial pad ......................................................................... 29

emergency calling ...................................................30, 31

local contacts list .......................................................... 29

Main Menu ....................................................................

Recents ........................................................................ 30

calls

attended transfer .......................................................... 48

beacon LED ..................................................................58

clearing history ............................................................. 42

e.164 dialing ................................................................. 31

editing a contact ...........................................................

holding .......................................................................... 32

ignoring .........................................................................27

incoming call .................................................................26

incoming calls ............................................................... 48

international ..................................................................

Mute Alert ..................................................................... 56

muting a call ................................................................. 32

MWI .............................................................................. 58

resuming .......................................................................32

speed dialing ................................................................ 29

toggling ......................................................................... 29

unmuting a call .............................................................

visual alerting ..........................................................57, 58

call transfer

attended ........................................................................48

unattended ....................................................................49

collection

delete ............................................................................68

edit name ......................................................................68

generating PDF ............................................................ 68

sharing content ............................................................. 68

conference calls

putting a call on hold .....................................................44

setting up ...................................................................... 43

Conference calls

managing ......................................................................43

Conference Calls

adding a person on hold ............................................... 43

configuring provision server

file server address ........................................................ 16

connecting

Wi-Fi ............................................................................. 21

connecting network

automatically .................................................................20

manually ....................................................................... 20

contacts

29

34

31

32

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 71

Comments on this document? [e-mail]

Index

contacts (continued)

adding ...........................................................................33

adding a contact from call history ................................. 41

deleting ......................................................................... 35

deleting a contact from call history ............................... 41

details ...........................................................................

editing ........................................................................... 33

new contact .................................................................. 33

speed dialing .......................................................... 29, 56

content

publishing PDF output .................................................. 68

searching ...................................................................... 68

sharing ..........................................................................68

sort by last updated ...................................................... 68

watching for updates ....................................................

34

68

D

deleting

removing a contact ....................................................... 34

deleting a Simultaneous Ring number .................................54

details

contacts ........................................................................ 34

Recents ........................................................................ 41

device type

Avaya SIP .....................................................................66

Open SIP ...................................................................... 66

Dial mode

automatic dialing ...........................................................55

manual dialing .............................................................. 55

disabling Simultaneous Ring Personal during an active call

..............................................................................................

display contrast ....................................................................60

display settings

date format ................................................................... 61

language .......................................................................60

time format ....................................................................61

time zone ...................................................................... 62

distinctive alert ..................................................................... 46

Distinctive Alert Waiting Tone

overview ....................................................................... 46

distinctive ringing ................................................................. 46

alternate ........................................................................47

documentation center .......................................................... 68

finding content .............................................................. 68

navigation ..................................................................... 68

documentation portal ........................................................... 68

finding content .............................................................. 68

navigation ..................................................................... 68

do not disturb

DND ..............................................................................36

incoming calls ............................................................... 36

send all calls ................................................................. 36

53

E

editing

editing (continued)

contact details ...............................................................34

editing Simultaneous Ring Number list ................................54

emergency calling

dial pad ......................................................................... 31

Emerg ........................................................................... 31

home screen .................................................................30

lock screen ................................................................... 30

emergency calls ...................................................................18

error tones

turn off ...........................................................................59

turn on .......................................................................... 59

F

feature overview .................................................................. 52

features

accessing features ........................................................45

advanced ...................................................................... 45

Anonymous Call Block ..................................................46

call forward ............................................................. 38, 39

finding content on documentation center .............................68

G

Group paging

overview ....................................................................... 48

H

Handset Profile

Amplified .......................................................................59

audio settings ............................................................... 59

default ...........................................................................59

Hearing Aid ...................................................................59

normal ...........................................................................

hold

hold reminder ................................................................32

putting a conference call on hold ..................................44

toggling ......................................................................... 29

59

I

icons .................................................................................... 23

Call forward .................................................................. 37

DND ..............................................................................37

identifying

device type ................................................................... 17

ignoring

incoming calls ............................................................... 27

incoming call

audio alert .....................................................................26

priority alerting .............................................................. 47

visual alert .................................................................... 26

incoming calls

Auto Answer ................................................................. 48

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 72

Comments on this document? [e-mail]

Index

incoming calls (continued)

do not disturb ................................................................36

enabling call forward ...............................................38, 39

send all calls ................................................................. 36

L

lock

padlock symbol .............................................................18

locking

phone ............................................................................18

log

calls .............................................................................. 40

encryption ..................................................................... 40

logging in

phone ............................................................................17

log out

call-log feature .............................................................. 18

M

main menu

language .......................................................................60

Main Menu ........................................................................... 23

making a call

auto ...............................................................................28

dial mode ...................................................................... 28

manual ..........................................................................28

using the dial mode ...................................................... 28

messages

visual alerting ................................................................57

Multicast Paging

overview ....................................................................... 49

sending a multicast page ..............................................50

mute

Mute Alert ..................................................................... 56

Mute Alert

calls .............................................................................. 56

My Docs ...............................................................................68

N

network settings

configuration ................................................................. 20

mode .............................................................................19

P

periodic update

phone firmware .............................................................64

phone

boot-up ......................................................................... 17

locking .......................................................................... 18

logging in ...................................................................... 17

log out ...........................................................................18

unlocking ......................................................................

phone lock

unlock ........................................................................... 18

phone menu

accessing the feature ................................................... 52

adding a number ...........................................................53

deleting a number .........................................................54

disabling the feature during an active call .................... 53

editing a number ...........................................................

phone settings

call history .....................................................................40

call timers ..................................................................... 55

log recent calls ..............................................................40

visual alerting ................................................................57

physical layout

front face .......................................................................11

Product ID

phone ............................................................................66

provisioning server ...............................................................16

Push-To-Talk

overview ....................................................................... 50

18

54

R

recents

adding a contact ........................................................... 41

clearing all .................................................................... 42

deleting a call record .................................................... 41

Recents

calling ........................................................................... 30

details ........................................................................... 41

related documentation ......................................................... 68

Ring Splash .........................................................................

ring type

audio settings ............................................................... 58

settings ......................................................................... 58

47

O

outgoing calls

international .................................................................. 31

redialing a number ........................................................28

overview

call forwarding .............................................................. 37

feature specifications ....................................................10

physical specifications .................................................. 10

S

searching for content ........................................................... 68

security

WEP, WPA/WPA2 PSK, 802.1x EAP ............................21

Server

Avaya Aura ................................................................... 67

Open SIP ...................................................................... 67

setting network mode

Ethernet ........................................................................ 19

Wi-Fi ............................................................................. 19

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 73

Comments on this document? [e-mail]

Index

settings

AGC ..............................................................................59

audio settings ......................................................... 58, 59

call history .....................................................................40

call timers ..................................................................... 55

date format ...................................................................

display settings

contrast ..................................................................60

language .......................................................................60

log recent calls ..............................................................40

ring type ........................................................................

time format ....................................................................61

time zone ...................................................................... 62

visual alerting ................................................................57

sharing content .................................................................... 68

sort documents by last updated ...........................................68

speed dialing

contacts ........................................................................ 56

removing contact .......................................................... 56

replacing contact .......................................................... 56

support .................................................................................70

supported features ...............................................................

61

58

14

T

time zone

display settings ............................................................. 62

settings ......................................................................... 62

toggling

calls .............................................................................. 29

hold ...............................................................................29

W

watch list .............................................................................. 68

U

unattended call transfer ....................................................... 49

unlocking

log in password .............................................................18

phone ............................................................................18

unlockPIN

password ...................................................................... 18

update

phone ............................................................................64

user data

backing up .................................................................... 63

backup .......................................................................... 62

restore .......................................................................... 62

restoring ........................................................................63

V

videos .................................................................................. 70

Viewing

product ID ..................................................................... 66

voice mail

beacon LED ..................................................................50

voice mail user ID ......................................................... 50

April 2021 Using Avaya J129 SIP IP Phone in Open SIP 74

Comments on this document? [e-mail]