Avaya J129 Using in Open SIP

Using Avaya J129 SIP IP Phone in Open SIP

Release 4.0.9

Issue 1

April 2021

2020-2021, Avaya Inc.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

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https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

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License types

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Heritage Nortel Software

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https://support.avaya.com/LicenseInfo under the link “Heritage

at Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

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Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Unless otherwise stated, each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

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support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental Protection Agency.

EU Countries

This device when installed complies with the essential requirements and other relevant provisions of the EMC Directive 2014/30/EU, Safety LV Directive 2014/35/EU, and Radio Equipment Directive 2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP Phones– Use Only Limited Power Supply Phihong Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

https://

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.

Chapter 1: Introduction............................................................................................................ 9

Purpose.................................................................................................................................. 9

Chapter 2: Avaya J129 IP Phone overview........................................................................... 10

Physical layout of a J129 IP Phone......................................................................................... 11

Connection jacks for Avaya J129 IP Phone: .......................................................................... 12

Supported features................................................................................................................ 14

Chapter 3: Getting started...................................................................................................... 16

Entering the provisioning details............................................................................................. 16

Identifying the device type during phone boot-up...................................................................... 17

Logging in to your phone........................................................................................................ 17

Logging out of your phone...................................................................................................... 18

Locking and unlocking the phone............................................................................................ 18

Unlocking your phone ........................................................................................................... 18

Setting the network mode....................................................................................................... 19

Setting the network configuration...................................................................................... 20

Connecting to a Wi-Fi network.......................................................................................... 21

Chapter 4: Navigation............................................................................................................. 23

Main Menu............................................................................................................................ 23

Icons on the phone................................................................................................................ 23

Chapter 5: Handling incoming calls...................................................................................... 26

Answering a call.................................................................................................................... 26

Answering a call when on another call..................................................................................... 26

Ignoring a call....................................................................................................................... 27

Chapter 6: Handling outgoing calls...................................................................................... 28

Making a call by using the dial mode....................................................................................... 28

Making a call without using the dial mode................................................................................ 28

Redialing a number............................................................................................................... 28

Making a call using speed dial................................................................................................ 29

Toggling between calls........................................................................................................... 29

Making a call from the local contacts list.................................................................................. 29

Making a call from the call history........................................................................................... 30

Emergency calling overview................................................................................................... 30

Making an emergency call................................................................................................ 31

Making an international call.................................................................................................... 31

Chapter 7: Call related features............................................................................................. 32

Muting and unmuting a call..................................................................................................... 32

Placing a call on hold or resuming the call............................................................................... 32

Chapter 8: Contacts................................................................................................................ 33

Adding a new contact............................................................................................................ 33

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Contents

Editing a contact.................................................................................................................... 33

Viewing the contact details..................................................................................................... 34

Searching for a contact.......................................................................................................... 34

Deleting a contact.................................................................................................................. 35

Chapter 9: Do not disturb and Call forward......................................................................... 36

Do not disturb....................................................................................................................... 36

Activating and deactivating Do not disturb......................................................................... 36

Call forwarding...................................................................................................................... 37

Call Forward icons........................................................................................................... 37

Forwarding a call to another extension.............................................................................. 38

Forwarding call when busy............................................................................................... 38

Forwarding unanswered calls........................................................................................... 39

Chapter 10: Recents............................................................................................................... 40

Call log................................................................................................................................. 40

Turning call history on and off................................................................................................. 40

Viewing call history details..................................................................................................... 41

Adding or deleting a call record from the call history menu........................................................ 41

Clearing the call history menu................................................................................................ 42

Chapter 11: Conference calls................................................................................................. 43

Conference calls overview..................................................................................................... 43

Adding a person to an active call...................................................................................... 43

Adding a person on hold to a conference call..................................................................... 43

Putting a conference call on hold and resuming a call......................................................... 44

Chapter 12: Advanced features............................................................................................. 45

Accessing the Features screen............................................................................................... 45

BroadWorks advance call control............................................................................................ 45

Anonymous Call Block........................................................................................................... 46

Distinctive Alert Waiting Tone................................................................................................. 46

Distinctive Ringing................................................................................................................. 46

Setting a distinctive ring tone............................................................................................ 47

Group Paging........................................................................................................................ 48

Enabling Auto Answer........................................................................................................... 48

Making an attended transfer................................................................................................... 48

Making an unattended transfer............................................................................................... 49

Multicast Paging.................................................................................................................... 49

Sending a multicast page................................................................................................. 50

Push-To-Talk......................................................................................................................... 50

Retrieving a voice mail........................................................................................................... 50

Chapter 13: Simultaneous Ring Personal............................................................................ 52

Accessing Simultaneous Ring Personal from the phone menu.................................................. 52

Disabling Simultaneous Ring Personal during an active call...................................................... 53

Adding a Simultaneous Ring number...................................................................................... 53

Editing Simultaneous Ring numbers....................................................................................... 54

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Contents

Deleting a Simultaneous Ring number.................................................................................... 54

Chapter 14: Phone customization......................................................................................... 55

Phone.................................................................................................................................. 55

Setting the Dial mode...................................................................................................... 55

Displaying сall timers....................................................................................................... 55

Assigning Speed Dial....................................................................................................... 56

Replacing and clearing a Speed Dial contact..................................................................... 56

Activating Mute Alert........................................................................................................ 56

Setting Visual alerting...................................................................................................... 57

Audio.................................................................................................................................... 58

Setting a ring tone for incoming calls................................................................................. 58

Turning button clicks on and off........................................................................................ 58

Turning error tones on and off.......................................................................................... 59

Turning audio settings on and off...................................................................................... 59

Setting Handset Profile.................................................................................................... 59

Display................................................................................................................................. 60

Adjusting the contrast of the display screen....................................................................... 60

Setting the display language............................................................................................ 60

Setting the date format..................................................................................................... 61

Setting the time format..................................................................................................... 61

Setting the time zone....................................................................................................... 62

Backup and restore............................................................................................................... 62

Backup and restore overview........................................................................................... 62

Chapter 15: Phone update..................................................................................................... 64

Updating your phone............................................................................................................. 64

Checking your phone periodic automatic update...................................................................... 64

Chapter 16: Maintenance....................................................................................................... 66

Viewing the Product ID.......................................................................................................... 66

Viewing the Device type......................................................................................................... 66

Viewing the Server type......................................................................................................... 67

Chapter 17: Resources........................................................................................................... 68

Documentation...................................................................................................................... 68

Finding documents on the Avaya Support website............................................................. 68

Avaya Documentation Center navigation........................................................................... 68

Viewing Avaya Mentor videos................................................................................................. 70

Support................................................................................................................................ 70

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Chapter 1: Introduction

Purpose

This document describes how to use Avaya J129 IP Phone features in an Open SIP environment.

This document is intended for people who want to learn how to use Avaya J129 IP Phone features and capabilities.

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Chapter 2: Avaya J129 IP Phone overview

The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business communications. The phone supports two-call appearances with a single-line call display.

Physical specifications

• Single call appearance

• A 128 x 32 pixels graphical LCD

• Three softkeys

• Dual 10/100 network ports

• Power over Ethernet class one device

• Magnetic Hook Switch

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Physical layout of a J129 IP Phone

Callout number Name Description

1 Beacon LED Displays a flashing red light to indicate a voice mail or

incoming calls. The Beacon LED also flashes when you are on a call using the hands free speaker capability.

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Avaya J129 IP Phone overview

Callout number Name Description

2 Phone display Displays information such as time, softkey labels, and menu

items.

If a text is wider than the display area, then the text is followed by three dots. Use the Right and Left Arrow keys to scroll through the text.

If there is a scroll bar or a line indicator at the right of the phone display, use the up and down arrow keys to scroll up and down.

3 Soft keys Displays screen-specific commands.

4 OK Selects the function assigned to the left soft key.

5 Navigation arrows Navigates between various menu options.

• Up and Down arrow keys: To scroll up and down.

• Right and Left arrow keys: To move cursor in the text input

field, and to toggle values in the selection fields.

6 Phone Displays the Phone screen.

7 Back Cancels the current action and returns to the previous menu.

8 Speaker Activates and deactivates the speakerphone. You can also lift

the handset to deactivate the speakerphone.

9 Main menu Displays the menu options and other phone settings.

10 Hold Puts the call on hold.

11 Volume Increase or decreases the volume of the handset, or speaker

when you are on a call.

Adjusts the ringer volume when you are not on a call.

12 Mute Mutes and unmutes the microphone.

13 Mic The mic of the phone. It is positioned on the front panel for

J129D03A and later models.

Connection jacks for Avaya J129 IP Phone:

The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Phone. The image schematically describes which device to connect in which jack.

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Connection jacks for Avaya J129 IP Phone:

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Avaya J129 IP Phone overview

No. Name Description

1 5V DC Jack To connect the power supply.

Note:

Available only in J129D03A and later models.

2 Network port To connect the Ethernet cable

3 PC port To connect the computer.

Note:

PC port is disabled when Wi-Fi network is used.

4 Handset Jack To connect the handset.

5 WLAN Module Panel To integrate the Wi-Fi module.

Note:

Headset is not supported in Avaya J129 IP Phones.

Supported features

The following features are supported in an Open SIP environment:

• Conference calls

• Attended transfer

• Unattended transfer

• Auto answer

• Call forward

• Hold reminder

• Transferring a call by selecting a contact or Recents

• Contacts

• Voice mail

• Do Not Disturb

• Speed dial

• User data synchronization with the network file server. User data includes the following:

- User contacts

- Local ring type

- Local Do Not Disturb status

- Local call forward settings

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- Auto answer mode configuration

- Speed dial settings

- Language settings

- Time zone and time format settings

- Date format settings

Supported features

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Chapter 3: Getting started

Entering the provisioning details

About this task

Enter the provisioning server address if the phone prompts, for example, when you connect to the network for the first time.

Before you begin

Obtain the provisioning server address from the system administrator.

Procedure

1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you want to activate Auto Provisioning now?, press one of the following:

• Yes: To connect to the Device Enrollment Services server to obtain the provisioning

server address and ignore the provisioning server address from the DHCP.

• No: To obtain the provisioning server address from the DHCP server.

In case of a time out, and the DHCP does not provide the provisioning server address, the phone selects Yes.

If the connection to Device Enrollment Services is successful, and the phone receives the provisioning server address, the phone continues to boot and not prompt you for the provisioning server address.

If the connection to Device Enrollment Services is successful, and the phone does not receive the provisioning server address from Device Enrollment Services, the phone prompts you for a Numeric Enrollment code. Contact your administrator for a numeric enrollment code. When you enter the valid numeric enrollment code, the phone continues to boot and not prompt you for the provisioning server address.

If you do not have a numeric enrollment code, press Cancel. The phone continues to boot using the DHCP.

The phone displays the Starting message. If the phone does not receive the provisioning server address from the Device Enrollment Services or the DHCP server, the phone displays the Enter provisioning details screen.

2. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

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Identifying the device type during phone boot-up

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

3. After you have pressed Config, enter the provisioning server address in the Addr field.

The address is an alphanumeric URL like http://myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

4. (Optional) Enter the Group number.

Obtain the Group number from your system administrator. The value ranges from 0 to 999. 0 is the default value. If you do not enter any value in this field, the phone uses the default value.

5. Press Save.

The phone continues to boot and connect to the provisioning server address for provisioning configuration.

Identifying the device type during phone boot-up

About this task

Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone screen displays one of the following message on Avaya J129 IP Phone:

Starting... Avaya SIP

•

Starting... Open SIP

•

Logging in to your phone

Before you begin

Get the login password, extension and authentication ID from the system administrator.

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Getting started

Procedure

1. Press the Login softkey.

2. Enter your extension.

3. Enter the log in password.

4. In the User ID field, enter the authentication ID.

5. Press one of the following:

• Enter

• OK

• #

Logging out of your phone

Procedure

1. Press Main menu > Log Out.

2. Press Log Outwhen the phone prompts for confirmation.

Locking and unlocking the phone

About this task

Use this procedure to lock your phone to prevent the use of the phone when you are away. Locking your phone does not log you out, so you can make emergency calls and receive calls.

• To lock the phone, press Main menu > Lock.

• To unlock the phone, press Unlock softkey and enter the log in password.

Unlocking your phone

About this task

You can unlock your phone using a PIN or a password. Depending on the configuration made by your administrator, the phone screen displays the field for entering either a PIN or a password. A PIN is a digit-only value whereas a password can be an alphanumeric value.

If you do not know or remember your PIN or password, contact your administrator.

You cannot unlock the phone if you enter an incorrect PIN or password.

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Setting the network mode

Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies.

To unlock the phone, press Unlock and enter the PIN or password.

Setting the network mode

About this task

You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network.

Before you begin

Ensure that the system administrator gave you access to perform this task.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network mode.

The Network mode setting shows the following options:

• Ethernet: To connect to an Ethernet network.

• Wi-Fi: To connect phone to a Wi-Fi network.

5. Press one of the following:

• Toggle

• Right Arrow key

• Left Arrow key

6. When Network mode displays Wi-Fi, the following lines are shown on the Phone screen:

• SSID: The name of the Wi-Fi network that the phone is either currently connected to, or

will attempt to connect to if you start the connection process.

• Wi-Fi network: Scroll to this line and press Select to view the list of Wi-Fi networks.

7. After selecting the network mode, press Save.

8. When you switch Network mode from Ethernet to Wi-Fi, see Connecting to a Wi-Fi network section.

9. When you switch Network mode from Wi-Fi to Ethernet, press Save.

10. When the phone prompts for permission to restart, press OK.

Press Cancel to go back to previous step.

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Getting started

Setting the network configuration

About this task

To set the network configuration to Auto or Manual. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network.

When network configuration is Auto, every time the phone restarts, it will connect to the preconfigured network that your administrator has set up.

When network configuration is Manual, every time the phone restarts, it will connect to the network that you manually configured by

network on page 21, irrespective of the pre-configured network that your administrator has set

up.

Note:

Setting the network mode on page 19 or Connecting to a Wi-Fi

Any time you manually change the connected network, the phone will automatically set

Network config to Manual.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network config.

The Network configuration shows following two options:

• Auto: To automatically connect a network.

• Manual: To manually connect to a network.

5. Press one of the following:

• Toggle

• Right arrow key

• Left arrow key

6. Press one of the following:

• Save

• OK

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Note:

If you do not want your phone to restart and stay in the Manual mode when you switch Network config from Auto to Manual, press Save.

If you switch Network config from Manual to Auto, press Save and then do either of the following:

• If the currently-connected network is the same as the pre-configured network that your administrator has set up, the phone will not restart and stay in the Auto mode.

• If the currently-connected network is not the same as the pre-configured network that your administrator has set up, the phone will prompt you for permission to restart before connecting to the pre-configured network.

Connecting to a Wi-Fi network

Setting the network mode

About this task

Use this procedure if your phone is not configured to connect to a specific Wi-Fi network

Before you begin

• Ensure that the system administrator gave you access to perform this task.

• Select Wi-Fi as your network mode.

• When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that the phone will attempt to connect to.

• Depending on the type of security in the Wi-Fi network, obtain the required credentials. Contact your system administrator for more details.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network, and press Select.

5. Scroll to the required Wi-Fi network, and press Connect to start the connection process.

6. Press OK to restart the phone.

7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi

network.

8. If the security is 802.1x EAP, enter the following:

• Identity: Either your personal user ID or the shared user ID provided by your system

administrator.

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Getting started

• Anonymous Identity: Leave blank or use the shared Anonymous Identity provided by

your system administrator.

• Password: Either your personal password or the shared password provided by your

system administrator.

Result

If the credentials are authenticated successfully, the phone automatically restarts to complete the connection.

Chapter 4: Navigation

Main Menu

The following table describes each of the Main menu options.

Name Description

Recents To view the call history.

Contacts To add, edit, or delete a contact.

Voice Mail To check your voice messages.

Features To access administrator activated features

Settings To change your phone settings, audio settings,

display settings, and more.

Network Information To check network settings.

Lock To lock your phone.

Log Out To sign off the phone, to protect your settings, or to

let another user to log in.

Administration To access administration settings.

About IP Deskphone To display the phone software version, and the

default device type.

Icons on the phone

The following table lists the icons used in the Avaya J129 IP Phone:

Icon

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Description

Line indicator; first call appearance

Line indicator; second call appearance

More than 10 recent missed calls

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