Avaya J100 Installation Manual

Installing and Administering Avaya 9600
Series and J100 Series IP Phones H.323

Release 6.8.5

Issue 1

November 2020

©

2019-2020, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
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connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.

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Warranty

Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:

https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Australia Statements

Handset Magnets Statement:

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co­located or operating in conjunction with any other antenna or
transmitter.

Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause
harmful interference, and

2. This equipment or device must accept any interference,
including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

802.11b/802.11g/BT:

Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.

Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.

低功率電波輻射性電機管理辦法

第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。

第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使

用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

When using IEEE 802.11a wireless LAN, this product is restricted to
indoor use, due to its operation in the 5.15 to 5.25GHz frequency
range. The FCC requires this product to be used indoors for the
frequency range of 5.15 to 5.25GHz to reduce the potential for
harmful interference to co channel mobile satellite systems. High­power radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause
interference with and/or damage to this device.

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

Avaya J159 IP Phone, Avaya J179 IP Phone, and Avaya J189 IP
Phone complies with the EMC Directives.

WiFi transmitter

For Avaya J159 IP Phone, Avaya J179 IP Phone, and Avaya J189 IP
Phone

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

BT transmitter

For Avaya J179 IP Phone and Avaya J189 IP Phone:

• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

The Bluetooth™ word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Avaya
Inc. is under license.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental
Protection Agency.

Contents

Chapter 1: Introduction..........................................................................................................  11

Purpose................................................................................................................................ 11

Change history......................................................................................................................  11

Chapter 2: Avaya 9600 and J100 IP Phones overview........................................................  13

Phone overview....................................................................................................................  13

Avaya 9600 IP Deskphone Models.........................................................................................  14

Avaya J100 IP Phone Models................................................................................................. 15

Hardware dimensions and specifications for Avaya 9600 Series phones.................................... 16

Hardware dimensions and specifications for Avaya J100 Series phones....................................  18

Power specification for 9600 Series Phone.............................................................................. 20

Power specifications for J100 Series IP Phones....................................................................... 22

Optional components for J100 IP Phone.................................................................................  23

Secondary display................................................................................................................. 23

Button modules.....................................................................................................................  23

Chapter 3: Initial setup and connectivity.............................................................................. 25

Installing the 9600 and J100 IP phones................................................................................... 25

Prerequisites................................................................................................................... 26

Diagram: IP phone setup.................................................................................................  30

Upgrading the phones...........................................................................................................  31

Updating phone software for installation............................................................................  31

Plugging in the IP phones................................................................................................  32

Completing the power connection for 9600 Series Deskphones..........................................  37

Installing a Dual Headset Adapter (DHA)........................................................................... 37

Installing 9641G Call Center faceplate..............................................................................  42

Plugging in and resetting the phones using the Dynamic Addressing Process......................  43

Understanding the plug in and reset process.....................................................................  43

Understanding Unnamed registration................................................................................  47

Wall mounting Avaya J100 Series IP Phones........................................................................... 48

Wall mounting Avaya J100 Expansion Module......................................................................... 50

Local Administration menu procedures.................................................................................... 52

Running Craft procedures ...............................................................................................  53

Accessing the Administration menu after phone startup...................................................... 54

Entering data for administrative options............................................................................. 54

Entering and validating IPv4 and IPv6 addresses............................................................... 55

Local administrative Craft procedures menu......................................................................  57

Setting the operational mode to 802.1X............................................................................. 58

Changing IP address information...................................................................................... 59

Clearing the phone settings.............................................................................................. 61

Debug mode...................................................................................................................  62

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 6

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Contents

Changing Ethernet interface control..................................................................................  63

Disabling and enabling event logging................................................................................  64

Logging off from the phone............................................................................................... 65

Viewing multilanguage strings..........................................................................................  66

Resetting system values..................................................................................................  66

Restarting the phone.......................................................................................................  67

Setting or changing the signaling protocol.........................................................................  67

Changing SSON settings.................................................................................................  68

Performing a self-test....................................................................................................... 69

Post installation checklist for 9600 and J100 IP Phones............................................................ 70

Chapter 4: Administering your phone..................................................................................  71

Administrator responsibilities.................................................................................................. 71

Logging in to your phone as an administrator........................................................................... 71

Initial administration checklist.................................................................................................  72

Administrative requirements...................................................................................................  73

Parameter data precedence.............................................................................................  74

Initialization process overview..........................................................................................  74

JITC security compliance mode overview..........................................................................  79

Error conditions............................................................................................................... 85

Network requirements............................................................................................................ 85

Network assesment......................................................................................................... 85

Hardware requirements...................................................................................................  86

Server requirements........................................................................................................  86

Required network information........................................................................................... 87

Other network considerations...........................................................................................  87

Communication Manager Administration.................................................................................  98

Call server requirements..................................................................................................  98

Call server administration................................................................................................. 99

Administering Voice mail................................................................................................ 101

Call transfer administration............................................................................................. 102

Call conferencing..........................................................................................................  102

Administering deskphones on Avaya Aura® Communication Manager ............................... 104

Station administration....................................................................................................  106

Aliasing phones for switch compatibility........................................................................... 107

Administering feature and call appearance labels............................................................. 107

Server Administration..........................................................................................................  107

Software prerequisites...................................................................................................  107

Administering the DHCP and file servers......................................................................... 108

DHCP generic setup...................................................................................................... 109

Setting up the DHCP server...........................................................................................  109

Setting up a DHCPv6 server........................................................................................... 116

HTTP generic setup....................................................................................................... 116

Backup and restore processing....................................................................................... 118

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 7

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Contents

About IPv4 and IPv6 operation.......................................................................................  120

Features not supporting IPv6.......................................................................................... 121

Telephone Software and Application Files.............................................................................  122

Understanding the general download process.................................................................. 122

Using the GROUP parameter to set up customized groups............................................... 125

Administering Deskphone Options........................................................................................  126

Administering options....................................................................................................  126

H.323 customizable system parameters..........................................................................  127

Single Sign on for local devices (SSON-LD)....................................................................  165

Administering a VLAN.................................................................................................... 166

About DNS addressing..................................................................................................  168

EAP-TLS support for authentication................................................................................  168

About IEEE 802.1X........................................................................................................ 173

About Link Layer Discovery Protocol (LLDP)...................................................................  175

Administering settings at the phone................................................................................  179

Administering display language options........................................................................... 180

Administering dialing methods........................................................................................ 182

About internal audio parameters.....................................................................................  182

Managing applications on the Home screen....................................................................  183

Administering features on softkeys.................................................................................. 185

Administering a custom screen saver.............................................................................. 192

About administering audio equalization...........................................................................  193

About Acoustic protection............................................................................................... 194

Configuring phone based auto-answer............................................................................  195

Administering backup and restore................................................................................... 197

Administering Applications and Options................................................................................. 202

Customizing Applications and Options............................................................................  203

Setting the Application Status flag................................................................................... 203

Administering the Avaya menu.......................................................................................  205

Sample Avaya Menu Administration File Template...........................................................  205

Administering guest users.............................................................................................. 208

Administering visiting users ...........................................................................................  208

Idle timer configuration................................................................................................... 208

Chapter 5: Administration overview and requirements....................................................  210

Parameter data precedence.................................................................................................  210

Initialization process overview..............................................................................................  210

Connection to network...................................................................................................  211

DHCP processing.......................................................................................................... 211

File downloads..............................................................................................................  211

Certificates usage.......................................................................................................... 212

Registration with the call server......................................................................................  213

JITC security compliance mode overview.............................................................................. 215

JITC security compliance mode configuration..................................................................  216

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Contents

Error conditions................................................................................................................... 221

Chapter 6: Maintaining an Avaya IP Phone........................................................................ 222

Upgrading the device........................................................................................................... 222

Downloading and saving the software.............................................................................  222

Upgrading the device manually....................................................................................... 223

Downloading text language files.....................................................................................  224

Avaya J100 Expansion Module upgrade.......................................................................... 224

Software distribution packages.............................................................................................  225

Upgrading software packages..............................................................................................  226

Contents of the settings file..................................................................................................  227

Settings file parameters retained during reboot................................................................  228

Downloading text language files...........................................................................................  231

Changing the signaling protocol............................................................................................ 231

Applying settings to logical groups........................................................................................  232

Calibrating the touch screen................................................................................................. 232

Adjusting contrast on the button module................................................................................ 233

Adjusting contrast on button modules and non-color deskphones............................................ 234

Disabling or enabling automatic gain control.......................................................................... 234

Setting handset audio equalization........................................................................................ 235

Changing the group identifier................................................................................................ 236

Chapter 7: Data Privacy for 9600 and J100 IP Phones H.323...........................................  237

Data Privacy detailed description.......................................................................................... 237

Data Privacy Controls....................................................................................................  237

User information storage or sending over the network .....................................................  237

Encryption of user information........................................................................................  238

Access to user data....................................................................................................... 238

Data retention...............................................................................................................  239

Management of user data..............................................................................................  239

Recommendation for better securing user information......................................................  240

Data privacy controls for Avaya J100 Series H.323 and 9600 IP Phones...........................  241

Chapter 8: Troubleshooting.................................................................................................  247

Resolving error conditions.................................................................................................... 247

Failure to hear DTMF tones.................................................................................................. 247

Correcting a power interruption............................................................................................. 248

Using the VIEW procedure for troubleshooting....................................................................... 248

Installation error and status messages..................................................................................  251

Operational errors and status messages...............................................................................  255

LLDP Troubleshooting.........................................................................................................  260

Proposed Solution......................................................................................................... 261

LLDP setup and troubleshooting steps..................................................................................  261

Proposed solution for DHCP configured deskphones.......................................................  262

Proposed solution for script-configured deskphones......................................................... 262

Proposed solution for LLDP-configured deskphones........................................................  262

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Contents

SLA Mon™ agent................................................................................................................  263

Secure Shell Support........................................................................................................... 263

Troubleshooting Avaya J100 Expansion Module....................................................................  264

Debugging the expansion module................................................................................... 265

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 10

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Chapter 1: Introduction

Purpose

This document contains information about installing, deploying, administrating, maintaining, and
troubleshooting of 9600 Series IP Deskphones and Avaya J100 Series IP Phones.

This document is intended for the deployment engineers or support personnel who install,
administer, and maintain 9600 Series IP Deskphones and Avaya J100 Series IP Phones.

Knowledge

• DHCP

• H.323

• Installing and configuring Avaya Aura® components

• Installing and configuring IP Office components

• 802.1x and VLAN

Skills

Administering and configuring:

• Avaya Aura® Communication Manager

• Avaya Aura® Presence Services

• IP Office

• DHCP server

• HTTP or HTTPS server

Tools

• Avaya Aura® System Manager

• IP Office Manager

• IP Office Web Manager

Change history

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 11

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Introduction

Issue Date Summary of changes

Release

6.8.3

Release

6.8.5

12–Nov-2019 Merged documentation for installing and administering procedures.

Updated for H.323 6.8.3 release.

24–Nov-2020 Added contents for J189 and J159 device.

Updated for H.323 6.8.5 release.

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 12

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Chapter 2: Avaya 9600 and J100 IP Phones

overview

Phone overview

9600 Series IP Deskphones and Avaya J100 Series IP Phones are phones for business
communications. Avaya 9600 and J100 Series IP phones are a set of desk handset devices that
you can use for unified communication. The series leverages the enterprise IP network and
eliminates the need for a separate voice network. It works with the Avaya Aura® environment to
provide a flexible architecture that works with your investments and accommodates growth as
your business needs change. These IP phones offer high audio quality and low power
requirements and the flexibility to customize. With the high-performance models of series that can
operate in H.323 you can use the phones to:

• Make conference calls more efficient and enhance customer interactions.

• Gain access to information quickly through easy-to-read and high-resolution displays.

• Speed up completion of common telephony tasks by using prompts on touch screens.

• Improve productivity with context-sensitive graphical interfaces that enhance call control and
call management.

• Create a survivable, scalable infrastructure that delivers reliable performance and flexible
growth as business needs change.

• Increase performance by deploying Gigabit Ethernet within your infrastructure.

• Reduce energy costs by using efficient Power-over-Ethernet (POE), including the sleep
mode, that lowers energy consumption dramatically.

9600 Series IP Deskphones and Avaya J100 Series IP Phones phones have an integrated
Ethernet port. You can connect your computer to the Ethernet through your phone, so that one
Ethernet port can be utilized for both the devices.

Types of H.323 protocols used in 9600 Series IP Phones

The H.323 standard provides real time audio, video, and data communications transmission over
a packet network. An H.323 telephone protocol stack comprises several protocols:

• H.225 for registration, admission, status (RAS), and call signaling

• H.245 for control signaling

• Real Time Transfer Protocol (RTP) and Secure Real Time Transfer Protocol (SRTP)

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 13

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Avaya 9600 and J100 IP Phones overview

• Real Time Control Protocol (RTCP) and Secure Real Time Control Protocol (SRTCP)

Caution:

Ensure that adequate technical support is available for servers used with any 9600 Series IP
Deskphones system.

This document does not describe how to use the 9600 Series IP Deskphones and J100 Series IP
Deskphones in an IP Office environment.

Enhancements in 9600 Series IP Deskphones

General enhancements:

• Supports user settings for volume on reboot and login.

Security enhancements:

• Supports the use of TLS in conjunction with TTS (Time To Service).

• Supports H.323 signaling over TLS.

• Supports EAP-TLS 1.2.

• Supports SHA-2 signature image.

• Supports TLS_VERSION and CTASTAT

Administrative features:

• Recovery from incorrect credentials using the Reset softkey when the deskphone is in the
discovery and registering mode.

Avaya 9600 IP Deskphone Models

Table 1: Available 9600 IP deskphone models

Deskphone model Features

9608 You can use up to eight lines and administer graphical labels

centrally for the deskphone. The deskphone supports a
traditional user interface and a graphical monochrome display.
The deskphone includes graphical labels that you can administer
centrally and thereby avoid use of paper labels.

9608G You can use up to eight lines and administer graphical labels

centrally for the deskphone. The deskphone supports a
traditional user interface and a graphical monochrome display.
The deskphone includes graphical labels that you can administer
centrally and thereby avoid use of paper labels. 9608G
deskphone supports Gigabit Ethernet connectivity.

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 14

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Avaya J100 IP Phone Models

Deskphone model Features

9611G The 9611G has a traditional user interface and a graphical color

display. The deskphone includes graphical labels that you can
administer centrally. You can use up to eight lines with the 9611
deskphone. The 9611 deskphone supports integrated Gigabit
and a USB interface. The deskphone has a 3.5 inch graphical
color display with a white backlight.

9621G The 9621G IP deskphone delivers gigabit capability and touch

screen functionality on a 4.3 inch color touch screen. Customers
with a need for gigabit connectivity to the desktop prefer the
9621G deskphone.

9641G The 9641G deskphone delivers advanced capabilities with 4.7

inch wide color touch screen, wideband speaker, USB interface,
Bluetooth headset support, and gigabit connectivity to the
desktop. Customers who require gigabit capability for the
desktop and the option to add more advanced capabilities prefer
the 9641 deskphone.

9641GS The 9641GS deskphone has a 5.0 inch TFT capacitive touch

screen that provides better touch sensitivity. This deskphone
supports the Ethernet link and activity LED for the network port,
in addition to providing USB interface, Bluetooth 3.0, and gigabit
capability.

Avaya J100 IP Phone Models

The following table lists the available models for Avaya J100 Series IP Phones with their brief
decription.

Table 2: Available J100 IP phone models

Phone model Description

J159 IP Phone J159 phone has two color display with Primary display supporting

four call appearances in half-width mode. The Primary display is
scrollable that supports up to 96 lines/features/applications.

The secondary color display has 6 lines/features/applications
buttons and is pagable supporting up to 24 lines/features/
applications.

The phone does not support button module.

J169 IP Phone J169 phone has a grayscale display that supports eight call

appearances with four lines of call display.

The phone can also support up to three button modules each
supporting 24 application lines.

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 15

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Avaya 9600 and J100 IP Phones overview

Phone model Description

J179 IP Phone J179 phone has a color display that supports eight call

appearances in half-width mode.

The phone can also support up to three button modules each
supporting 24 application lines.

J189 IP Phone J189 has a two color display with primary display supporting ten

call appearances in half-width mode.

The secondary quick dial display which is an integrated expansion
module supports 24 application lines.

The phone also support upto two expansion modules supporting
24 application lines in each page.

Hardware dimensions and specifications for Avaya 9600 Series phones

9600 Series IP Deskphone dimensions

Deskphone

9608 230 mm 204 mm 35 mm without stand

9611G 230 mm 204 mm 35 mm without stand

9621G 230 mm 232 mm 35 mm without stand

9641G 230 mm 232 mm 35 mm without stand

9641GS 230 mm 232 mm 35 mm without stand

Height Width Depth

Hardware specifications for 9600 series IP Deskphone

Avaya 9600 Series IP Deskphone supports following hardware and physical specification:

Parameter

Handset Tx
frequency

Handset Rx
frequency

Handset cord
length and
amp; type

Handset weight 141 gms 141 gms 141 gms 141 gms 141 gms

9608 9611G 9621G 9641G 9641GS

7 Khz 7 Khz 7 Khz 7 Khz 7 Khz

7 Khz 7 Khz 7 Khz 7 Khz 7 Khz

9-foot 4­conductor
coiled

9-foot 4­conductor
coiled

9-foot 4­conductor
coiled

9-foot 4­conductor
coiled

9-foot 4­conductor
coiled

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 16

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Hardware dimensions and specifications for Avaya 9600 Series phones

Parameter 9608 9611G 9621G 9641G 9641GS

Permanently
labeled feature
buttons

Speaker (w/red
LED)

Headset (w/red
LED)

Speaker (w/red
LED)

Headset (w/red
LED)

Speaker (w/red
LED)

Headset (w/red
LED)

Speaker (w/red
LED)

Headset (w/red
LED)

Speaker (w/red
LED)

Headset (w/red
LED)

Mute (w/red
LED)

Volume (up/
down)

Phone

History (w/red
LED)

Contacts

“A” Home

Message

Navigation:

up, down

left, right

OK

Button Specs Activation force

= 100 to 160
grams, Travel
distance = 1.1
to 1.3
millimeters,
height =
approximately

0.5 millimeter
above the
housing when
fully depressed,

Mute (w/red
LED)

Volume (up/
down)

Phone

History (w/red
LED)

Contacts

“A” Home

Message

Navigation:

up, down

left, right

OK

Activation force
= 100 to 160
grams, Travel
distance = 1.1
to 1.3
millimeters,
height =
approximately

0.5 millimeter
above the
housing when
fully depressed,

Mute (w/red
LED)

Volume (up/
down)

Phone

History (w/red
LED)

Contacts

“A” Home

Message (w/red
LED)

Forwarding
(w/red LED)

Activation force
= 100 to 160
grams, Travel
distance = 1.1
to 1.3
millimeters,
height =
approximately

0.5 millimeter
above the
housing when
fully depressed,

Mute (w/red
LED)

Volume (up/
down)

Phone

History (w/red
LED)

Contacts

“A” Home

Message (w/red
LED)

Forwarding
(w/red LED)

Activation force
= 100 to 160
grams, Travel
distance = 1.1
to 1.3
millimeters,
height =
approximately

0.5 millimeter
above the
housing when
fully depressed,

Mute (w/red
LED)

Volume (up/
down)

Phone

History (w/red
LED)

Contacts

“A” Home

Message (w/red
LED)

Forwarding
(w/red LED)

Activation force
= 100 to 160
grams, Travel
distance = 1.1
to 1.3
millimeters,
height =
approximately

0.5 millimeter
above the
housing when
fully depressed,

A snap ratio of

0.35 +/- 0.1 or
higher.

Main display 181 x 120 pixel

monochrome

no grey levels

Display

White Yes Yes Yes Yes

A snap ratio of

0.35 +/- 0.1 or
higher.

3.5 inch

320 x 240 pixel

TFT 18 bit color

A snap ratio of

0.35 +/- 0.1 or
higher.

4.3 inch

480 x 272 pixel

TFT 24 bit color

A snap ratio of

0.35 +/- 0.1 or
higher.

4.7 inch

480 x 272 pixel

TFT 24 bit color

A snap ratio of

0.35 +/- 0.1 or
higher.

5.0 inch

480 x 272 pixel

TFT 24 bit color

Backlight

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 17

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Avaya 9600 and J100 IP Phones overview

Parameter 9608 9611G 9621G 9641G 9641GS

Touch Screen No No Resistive (4

wire)

CA/Feature
Buttons – main
display
(physical
buttons)

Softkeys call
control

Ethernet Signal
range

Ethernet activity
LED

Bluetooth No No No Yes Yes

Handset Wideband Wideband Wideband Wideband Wideband

Hands-free Narrowband Narrowband Wideband Wideband Wideband

Microphone
and amp type

PCB Chip 11170 11109 11109 11109 11109

Reliability Rate
in Technician
Usage rate (the
number of units
used from
repair stock per
month per 100
units in the
installed base)

8 with red and
green LEDs
each

4 4 No No No

100 meters
(328 feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.

No No No No Yes

1 omni­directional

Less than or
equal to 0.1.

8 with red and
green LEDs
each

100 meters
(328 feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.

1 omni­directional

Less than or
equal to 0.1.

No No No

100 meters
(328 feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.

1 omni­directional

Less than or
equal to 0.1.

Resistive (4
wire)

100 meters
(328 feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.

1 omni­directional

Less than or
equal to 0.1.

Capacitive

100 meters
(328 feet) on
category 5e
UTP
(unshielded
twisted pair)
cable.

1 omni­directional

Less than or
equal to 0.1.

Hardware dimensions and specifications for Avaya J100 Series phones

Hardware specifications for J100 Series IP Phones

Avaya J100 Series IP Phones support the following hardware specifications:

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 18

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Hardware dimensions and specifications for Avaya J100 Series phones

Standard J159 J169 J179 J189 JBM24 JEM24

Phone
dimensions
with the
stand in high
position

Phone
dimensions
with the wall
mount

Wall

185 mm (7.3
in) Wide x 170
mm (6.7 in)
Deep x

224.3mm (8.8
in) Tall

185 mm (7.3
in) Wide x

98.83 mm (3.9
in) Deep x

225.24 mm
(8.9 in) Tall

187 mm
(7.4 in)
Wide x 175
mm (6.9 in)
Deep x 183
mm (7.2 in)
Tall

187 mm
(7.4 in)
Wide x 100
mm (3.9 in)
Deep x 225
mm (8.9 in)
Tall

187 mm (7.4
in) Wide x
175 mm (6.9
in) Deep x
183 mm (7.2
in) Tall

187 mm (7.4
in) Wide x
100 mm (3.9
in) Deep x
225 mm (8.9
in) Tall

227 mm (8.9
in) Wide
x179 mm
(7.0 in) Deep
x199 mm
(7.8 in) Tall

227 mm (8.9
in) Wide x
100 mm (3.9
in) Deep x
244 mm (9.6
in) Tall

88.2 mm
(3.4 in)
Wide x 175
mm (6.9 in)
Deep x

224.3 mm
(8.8 in) Tall

88.2 mm
(3.4 in)
Wide x 100
mm (3.9 in)
Deep x

224.3 mm
(8.8 in) Tall

115.5 mm
(4.5 in) Wide
x 175 mm
(6.9 in) Deep
x 173.64 mm
(6.8 in) Tall

115.5 mm
(4.5 in) Wide
x 100 mm
(3.9 in) Deep
x 173.64 mm
(6.8 in) Tall

Yes Yes Yes Yes Yes Yes

mountable

Stand Dual-position Dual-

position

Call
appearances

4 on primary
display and 24

8 8 10 on

on secondary
display

Dual-position Dual-position Dual-

position

N/A N/A
primary
display and
24 on

Dual-position

secondary
display.

Display type Color Grayscale Color Color Grayscale Grayscale

and color

Display • Main

display: 2.8”,
320 x 240
pixels

• Secondary
display: 2.4”,
240 x 320

3.5”, 320 x
240 pixels

3.5”, 320 x
240 pixels

Main display:
5”, 800 x 480
pixels

Secondary
display: 2.4”,
240 x 320
pixels

3.3”, 160 x
320 pixels

4.3”, 272 x
480 pixels

pixels

Dual color

4 8 8 10 0 24

call indicator

Ethernet
switch

Dual
10/100/1000

Dual
10/100/100

Dual
10/100/1000

Dual
10/100/1000

N/A N/A

0

Wi-Fi support No No No No N/A N/A

Soft keys call
control

4 4 4 4 N/A two keys to

switch
between
active pages

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 19

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Avaya 9600 and J100 IP Phones overview

Standard J159 J169 J179 J189 JBM24 JEM24

Wired
handset

Amplified
handset
mode

Wired
headset

Bluetooth
support

Expansion
module
capable

Optional DC
power

1

PoE

USB port No No No Yes No No

Yes Yes Yes Yes N/A N/A

Yes, with 20dB
of gain

Yes Yes Yes Yes N/A N/A

No No No No N/A N/A

No Yes (3) Yes (3) Yes (2) N/A N/A

Yes Yes Yes Yes N/A N/A

Yes Yes Yes Yes N/A N/A

Yes, with
20dB of
gain

Yes, with
20dB of gain

Yes, with
20dB of gain

N/A N/A

Power specification for 9600 Series Phone

Power Specifications for 9600 Series IP deskphones

Avaya 9600 Series H.323 IP deskphones work on the standard Power over Ethernet (PoE) 5
specification of 802.3af. The specification provides for up to 15.4 W of DC power that has a
voltage 6 of minimum 44 V DC and a current specification of 350 mA for each device.

Phone model

9608 1 2.08 1.93 2.55

9611G 1 3.12 2.64 3.78

9621G 2 3.49 3.18 4.27

9641G 2 3.44 3.28 4.12

1

PoE can be supplied from one of the following:

• Direct

• Data switch

IEEE power
classification

Typical power
usage,
conservation
mode disabled (in
W)

Typical power
usage,
conservation
mode enabled,
backlight if any
turned off (in W)

Maximum power
usage (in W)

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 20

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Power specification for 9600 Series Phone

Phone model IEEE power

classification

Typical power
usage,
conservation
mode disabled (in
W)

Typical power
usage,
conservation
mode enabled,
backlight if any

Maximum power
usage (in W)

turned off (in W)

9641GS 1: When the switch

2.40 3.55 4.50
is in the low
position.

3: When the switch
is in the high
position.

Power specifications with button module attachments:

Deskphone 9608/9608G 9611G 9621G 9641G/9641GS

PoE Power support The 9608

deskphone natively
supports Power
over Ethernet
(802.3af) and has a
PoE rating of Class
1 when you do not
connect a SMB24
or 12 button x1
module to the
deskphone.

The 9611
deskphone natively
supports Power
over Ethernet
(802.3af) and a
PoE rating of Class
1 when you do not
connect a SMB24
or 12 button x1
module to the
deskphone.

With the addition of
a button module,
you can increase
the PoE class by
one power level i.e.
PoE class II. With
the addition of
three button
modules the PoE
class does not
exceed PoE Class
II.

Power Interface PoE: IEEE PoE: IEEE PoE: IEEE PoE: IEEE

Power class target 1,2 1,3 2 2,3

Power class switch Yes Yes No Yes

The 9621
deskphone natively
supports Power
over Ethernet
(802.3af) and has a
maximum PoE
rating of Class II.

The deskphone
does not support
the use of button
modules.

The 9641
deskphones
natively supports
Power over
Ethernet (802.3af),
and has a
maximum PoE
rating of Class II
when you connect
a single button
module, either the
SBM24 or 12
button x1 module.

With the addition of
button modules or
the USB stick, you
can increase the
PoE class by one
power level i.e.
PoE class III.

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 21

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Avaya 9600 and J100 IP Phones overview

Power specifications for J100 Series IP Phones

Avaya J100 Series IP Phones can be powered using Power over Ethernet (PoE) or a 5V DC
adapter. You must purchase the power adapter separately.

Avaya J100 Series IP Phones are ENERGY STAR® compliant.

Important:

• Avaya J159 IP Phone is a class 1 device and does not support peripherials.

• Avaya J169 IP Phone and Avaya J179 IP Phone supports three JBM24 Button Modules
or two Avaya J100 Expansion Modules on PoE. For additional button modules, use 5V
DC power adapter.

Note:

The simultaneous connection of JBM24 Button Module and Avaya J100 Expansion
Module is not supported.

• Avaya J189 IP Phone supports two Avaya J100 Expansion Module, with one expansion
module supported on PoE. For additional button modules, use 5V DC power adapter.

Note:

The connection of JBM24 Button Module is not supported by Avaya J189 IP Phone.

• If you are using a power adapter, disable PoE on the Ethernet connection.

The following table provides the power measurement of the phones, adjuncts, and peripherals.

Phone model Avaya standard power measurements (in Watts) Energy Star (in

Watts)

Conservation Typical Maximum Standby

J159 1.75 2.33 3.84 2.04

J169 1.72 1.84 2.34 1.85

J179 1.74 2.10 2.71 1.85

J189 2.32 2.91 3.93 1.92

JBM24 0.19 0.69 1.35 NA

JEM24 1.70 1.90 2.00 NA

USB device (USB
Port-A)

NA NA 2.5 NA

The power requirements of the phone vary depending on the connected peripherals. The following
table provides the correlation between the connected peripherals and power requirements.

Phone model PoE Class

J159 IEEE 802.3af PoE, Class 1 device.

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 22

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Optional components for J100 IP Phone

J169 • IEEE 802.3af PoE Class 1 without a button

module.

• IEEE 802.3af PoE Class 2 for one or more button
modules.

J179 • IEEE 802.3af PoE Class 1 without a button

module.

• IEEE 802.3af PoE Class 2 for one or more button
modules.

J189 • IEEE 802.3af PoE Class 2 without a expansion

module.

• IEEE 802.3af PoE Class 3 together with one or
more expansion modules.

Optional components for J100 IP Phone

You can use the following optional components with Avaya J100 Series IP Phones phones:

• PSAC12R–050 – 5V DC Power adapter

• JBM24 Button Module or Avaya J100 Expansion Module

• PoE power supply

Secondary display

Avaya J159 IP Phone and Avaya J189 IP Phone has a secondary display that is located at the
lower right corner. It provides additional call appearances and feature or application display.

Secondary display has four pages with six lines per page, displaying 24 additional lines of
information for incoming calls, outgoing calls, auto-dialing, and calling features. Use the left and
right keys to navigate the pages.

Button modules

On 9600 Series IP Deskphones and Avaya J100 Series IP Phones, the number of call
appearances and feature buttons can be extended with the JBM24 Button Module (JBM24) and
the Avaya J100 Expansion Module (JEM24). The 9611G, 9608, 9641, and 9641GS each have a
color display, and contrast adjustment is not applicable. All administered Button Module Labels,
Call Appearances and Feature Buttons, display on the corresponding module buttons.

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 23

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Avaya 9600 and J100 IP Phones overview

Note:

The 9621G and J159 do not support a button module.

JBM24 Button Module provides 24 additional lines for incoming calls, outgoing calls, autodialing,
and calling features. The Avaya J100 Expansion Module provides 72 additional lines.

You can connect up to three button modules to the supported IP phones. Each button module can
be placed in both stand and wall mount positions together with the phone.

Avaya J189 IP Phone supports upto two expansion module (JEM24) and does not support JBM24
Button Module.

Important:

Hot plugging is not supported in Avaya J100 Expansion Module. Connect all the expansion
modules to the phone before connecting the phone to a power source.

The following table shows the number of button modules attached to the phone and the
corresponding number of lines available on JBM24 Button Module / Avaya J100 Expansion
Module:

Button modules Call lines / Features Switching between pages

1 24 / 72 (24 on each page) No / Yes

2 24 No

3 24 No

Note:

When an Avaya J100 Expansion Module is attached to the Avaya J169 IP Phone, the display
screen changes to gray scale.

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 24

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Chapter 3: Initial setup and connectivity

Installing the 9600 and J100 IP phones

Before you begin

• Configure the file server.

• Download and extract the firmware zip file to your file server.

• Configure the 46xxsettings.txt file.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

3. The initialization procedure consists of the following processes:

a. The phone checks for LLDP messages.

b. The phone sends a DHCP DISCOVER message to discover the DHCP server in the

network and invokes the DHCP process.

c. The phone verifies the VLAN ID, and starts tagging the data and voice packets

accordingly.

d. The phone sends and identifies an upgrade script file, gets the 46xxsettings.txt

file, the language files, and any firmware updates.

If configured to use simple certificate enrollment protocol (SCEP), the phone
downloads a valid device certificate.

4. Do one of the following:

• To access the user login screen, press the Login softkey.

• To access the craft menu, press Mute followed by craft access code (PROCPSWD),
followed by #.

Related links

Diagram: IP phone setup on page 30

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 25

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Initial setup and connectivity

Prerequisites

Before deploying the product, ensure that you have the following knowledge, skills and tools.

Knowledge

• Networking

• H.323 protocol

Skills

Administering and configuring:

• Avaya Aura® Communication Manager

• DHCP server

• HTTP and HTTPS server

Tools

• Avaya Aura® Communication Manager

• Avaya Aura® System Manager

Hardware prerequisites

Ensure that the LAN:

• Uses Ethernet Cat. 5e or Cat. 6 cabling

• Has either of the following specifications:

- IEEE 802.3af PoE

- IEEE 802.3af PoE injector

Note:

You can also power the phone using the Avaya DC 5 volt AC power adapter which can be ordered
with the device.

Software prerequisites

Ensure that your network already has the following components installed and configured:

• Avaya Aura® Communication Manager 6.3.6 or later

• Avaya Aura® System Manager 6.3.8 or later

• If applicable, IP Office IPO 11.0.0 or later

• A DHCP server for providing dynamic IP addresses to the Avaya J100 Series IP Phones.

• A file server, an HTTP, HTTPS, or the Avaya Aura® Utility Services for downloading the
software distribution package and the 46xxsettings.txt file

IPv6 deployment requires Avaya Aura® Communication Manager v7.1 or later and Avaya Aura
System Manager v7.1 or later. For more information about installing and configuring the
components, see their respective documentation.

®

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 26

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Installing the 9600 and J100 IP phones

Avaya Aura® System Manager user profile worksheet

Populate the values in the corresponding fields before starting the installation process of the
phone.

Data for Field Value Notes

System Manager User Profile

Identity tab

First Name

Login Name

Password

Localized Display Name

Endpoint Display Name

Language Preference

Time Zone

Communication Profile
tab

Communication Profile
section

Communication Profile
Password

Communication
Address section

Handle Fully Qualified
Address

CM Endpoint Profile
section

System

Profile Type

Use Existing Endpoints

Extension

Endpoint Template

Voice Mail Number

Conference server

Messaging Profile
section

System

Mailbox Number

Template

Password

Optional

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 27

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Initial setup and connectivity

Data for Field Value Notes

Delete Subscriber on
Unassign and Delete

DHCP settings For dynamically

assigning IP addresses
to the deskphones and
any initial configuration
that is required through
DHCP options.

Range of IP addresses

DHCP options

Pre-installation checklist

Print copies of this checklist for each server and deskphone.

No. Task Notes

Requirements for your network

1 Your call server must have Avaya

Aura®Communication Manager Release 6.2 or later
version installed.

-

Avaya only supports running on Communication
Manager 6.2 or later.

2 Verify that you have installed the following circuit packs

on the switch:

• TN2602 or TN2302IP Media Processor circuit pack.
Avaya recommends that sites with a TN2302 IP
Media Processor circuit pack must install a TN2602
circuit pack to benefit from increased capacity.

• TN799C or D Control-LAN (C-LAN) circuit pack.

Important:

Release 6.0 or later requires TN799C V3 or
greater C-LAN circuit pack(s).

3 Verify that you have configured the Avaya call server

correctly.

4 Verify that you have administered the DHCP server

and application correctly.

5 Verify that you have administered the HTTP/HTTPS

server and application correctly.

-

-

-

-

Table continues…

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 28

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Installing the 9600 and J100 IP phones

No. Task Notes

Requirements for your network

6 Verify that you have loaded the upgrade script and

application files correctly on the HTTP or HTTPS
server.

7 If applicable, administer the DNS server. -

-

Note:

All server applications, such as DHCP and DNS, can co-reside on the same hardware subject
to the specific restrictions of each individual application.

No. Task Notes

Requirements for each phone

1 Verify that you have an extension number

and a Communication Manager security
code (password) for each applicable IP
phone. Without an extension or a
password, the phone has limited
functionality.

About unnamed
registration on

page 47

Note:

If your call server and the
46xxsettings.txt file support
unnamed registration, you do not need
an extension or password.

For more information, see Communication Manager documentation on the Avaya Support

website.

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 29

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IP PHONE

IP PHONE

D H CP

Provides IP address
& sets configurable

parameters for

provisioning

46xxsettings.txt

Sets the system
parameters for
configuration

Configures user, communication,
and session profile

Manages power
and provides
configurable
parameters
for provisioning

Provides Software

distribution package

and Settings file

F i l e
S e r v e r

Network server /
Switch (LLDP)

Manages power

& provides configurable

parameters for

provisioning

D N S

Provides domain name

server address

c l o u d o f I P n e t w o r k

Avaya Aura

System Manager

Avaya Aura
Session Manager

Avaya Aura

Communication Manager

Primary setup

®

Avaya Aura

Branch Session Manager

Avaya IP Office
Branch Mode

Survivable setup

Initial setup and connectivity

Diagram: IP phone setup

Related links

Installing the 9600 and J100 IP phones on page 25
Diagram: Phone deployment process on page 31

November 2020 Installing and Administering Avaya 9600 Series and J100 Series IP Phones H.323 30

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