Avaya J100, J129, J139, J159, J169 User Manual

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Introducing the Avaya IX™ J100 IP Phones

1.0 Avaya IX™ J100 IP Phones

The Avaya IX™ J100 IP Phones represent Avaya’s latest generation of IP Phones which are optimized for use on Avaya and selected non-Avaya call servers. The Avaya IX™ J100 IP Phones use a refreshed industrial design and common software providing a consistent installation and user experience.

The Avaya IX™ J100 IP Phones IP Phones ship with “SIP” software which provides features and connectivity. Details on the capabilities each release of this software is provided in a separate ReadMe files.

1.1. Avaya IX™ J129 IP Phone

The Avaya IX™ J129 IP Phone is a cost-effective, entry-level IP Phone that addresses the need for secure, basic voice communications for users within large Enterprises and Small and Medium-sized companies. It is well suited for location-based or ‘walk-up’ use cases including in Lobbies, Waiting Areas, Lunch Rooms, Retail, Manufacturing, Hallways, Cubicles.

1.2. Avaya IX™ J139 IP Phone

The Avaya IX™ J139 IP Phone is a cost-effective, entry-level IP Phone that addresses the need for secure, basic voice communications for users within large Enterprises and Small and Medium-sized companies. It is well suited for business workers that need only the most frequently used features.

1.3. Avaya IX™ J159 IP Phone

The Avaya IX™ J159 IP Phone is designed for users who desire a small form factor packed with lots of feature buttions.

1.4. Avaya IX™ J169 IP Phone

The Avaya IX™ J169 IP Phone is an IP Phone that addresses the need for everyday voice communications. It is targetted for medium-volume users that need the full range of telephony features.

1.5. Avaya IX™ J179 IP Phone

The Avaya IX™ J179 IP Phone is an IP Phone that addresses the need for everyday voice communications. It is targeted for professionals/knowledge

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Introducing the Avaya IX™ J100 IP Phones

workers/salespeople/call center – i.e. medium/high volume users who rely on the full range of telephony/productivity/collaboration features.

1.6. Avaya J189 IP Phone

The Avaya J189 IP Phone is the IP Phone that addresses the need for everyday voice communications for all user types, and extends to being the higher end for executive use J100. It is targeted for professionals/knowledge workers/salespeople/call center – i.e. medium/high volume users who rely on the full range of telephony/productivity/collaboration features and executives requiring a larger screen.

1.7. Avaya IX™ J100/K100 Wireless Module

The J100/K100 Wireless Module is an optional plug-in hardware module. It provides WLAN connectivity for the J129/J159 IP Phone and WLAN/Bluetooth®i connectivity for the J179 IP Phone. Support for WLAN requires J100 2.0.0 or later software. Support for Bluetooth requires J100 4.0.0 or later software.

1.8. Avaya JBM24 Button Module (NO LONGER AVAILABLE)

The JBM24 Expansion Module provides access to up to 24 buttons and lamps. Three JBM24 modules can be simultaneously connected to the J169 IP Phone and J179 IP Phone.

1.9. Avaya IX™ JEM24 Expansion Module

The Avaya IX™ JEM24 Expansion Module provides access to up to 24 buttons and lamps. Three JEM24 modules can be simultaneously connected to the J169 IP Phone and J179 IP Phone.

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Introducing the Avaya IX™ J100 IP Phones

2.0 About the Avaya IX™ J129 IP Phone

2.1. Functionality of Avaya IX™ J129 IP Phone

The Avaya IX™ J129 IP Phone provides the following capabilities:

 One line phone, supports two concurrent calls  2.3” (diagonal) monochrome display - 128 x 32 pixels  3 Context Sensitive Soft Keys  Easy to use features including Hold, Transfer, Conference,

Forward, Call Park / UnPark

 Supports SIP-AST for enhanced features and integration

on Avaya Aura

 Native support with IP Office as a basic SIP phone, and in

centralized Branch mode

 Supported on selected 3rd-party Open SIP call platforms.  Excellent audio – Handset & Speakerphone. No headset port.  Supports optional J100 Wireless Module for Wi-Fi  Recent Call Log

®ii

connectivity

 Contact List  Built in volume boost control in Handset for Hearing Impaired  Mute Key with Mute Alerting  Dual 10/100 Ethernet ports to support co-located PC  Power over Ethernet Class 1 and support for 802.3az.  Simultaneous Registration & Fallback like 9600-series  Support for TLS / SRTP for encryption  Supports Basic IPT/Enhanced IPT/Core License with Avaya Aura® and

Avaya IP Endpoint License with IP Office

 Configurable via web interface.

The Avaya IX™ J129 IP Phone is available in Cobalt Black.

The Avaya IX™ J129 IP Phone uses J100 Series SIP software which supports the Avaya SIP-AST software with Avaya Aura® which provides incremental features over third party offers which support ‘SIPPING 19’ standards-based SIP software. The Avaya IX™ J129 IP Phone supports the additional and relevant SIP-AST features, and presents the features to users in a more familiar and integrated way, similar to Avaya 9600 Series features.

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Introducing the Avaya IX™ J100 IP Phones

The Avaya IX™ J129 IP Phone with J100 SIP software is supported as a basic SIP set with IP Office, both natively and in a failover from an Avaya Aura configuration in a branch mode. The Avaya IX™ J129 IP Phone with J100 SIP software is also supported with selected 3rd-party open SIP call platforms.

The Avaya IX™ J129 IP Phone replaced the Avaya E129 SIP Deskphone and Avaya 9601 SIP Deskphone as Avaya’s entry level IP Phones. Customers who might purchase the Avaya 1603-I IP Phone and Avaya 1603SW-I IP Phone may consider the Avaya IX™ J129 IP Phone as well.

2.2. Why Purchase the Avaya IX™ J129 IP Phone?

The Avaya IX™ J129 IP Phone is a cost-effective basic phone intended for simple communication, where making and receiving calls is the primary need, and it is best suited for a location-based phone (rather than a user-based phone) is required, for example: lobbies, waiting rooms, lunch areas, warehouses, classrooms, or retail spaces, where a phone is associated more with a particular space, than with a particular user. The Avaya IX™ J129 IP Phone can also be used for basic office use by a single user, including in some remote office scenarios requiring secure connection via Session Border Control. Note that the Avaya IX™ J129 IP Phones does not support a headset so is not appropriate for situations where a headset is required.

The Avaya IX™ J129 IP Phone is the ideal solution for end-users who need the following capability:

- Only 10/100 Ethernet connectivity

- Wireless Lan connectivity

and do not need:

- Headset

- Interworking with Avaya Contact Center Elite (CC Elite)

- Any of the following features on Avaya Aura® (MLPP, Bridge Call Appearance, Call Pickup, Hunt Group Busy, Team Button, Enhanced Call Forward, Dial Intercom, Exclusion, LNCC, Priority Calls, Whisper Page)

- Full feature capability on Avaya IP Office™

- Color display

- Support for Bluetooth® headsets

- Button modules

2.3. License Requirements – Avaya IX™ J129 IP Phone

With Avaya Aura®, the Avaya IX™ J129 IP Phone is supported with the value priced Basic IPT License. The same requirements apply when ordering and using the Basic or Enhanced IPT Licenses when purchasing the Avaya IX™ J129 IP Phone as what existed when purchasing the E129 SIP Deskphone or 9601 SIP Deskphone. These

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Introducing the Avaya IX™ J100 IP Phones

requirements are documented in the Avaya Aura IPT Licensing Offer Definition and include:

 For each Basic IPT license ordered, there must be an equivalent number of

Avaya IX™ J129 IP Phones ordered (or 1603-I, 1603SW-I, J139, or IPO Analog Terminal Adapters, in any combination)

 For each Enhanced IPT License ordered, there must be an equivalent number of

Avaya IX™ J129/J139 IP Phones ordered

 Minimum of 100 IPT Licenses must be ordered  Suite licenses (V1: Foundation, Mobility, Collaborationor V2: Core, Power) must

make up at least 20% of the total* Licenses in the system. *Total licenses in the system include Suites + Analog + IPT.

When considering the use of the Avaya IX™ J129 IP Phone on Avaya Aura®, careful consideration must be made of the features required by the users and the associated licence.

 The Basic IPT License entitles the user to basic communications and features

only, with additional a la carte licenses required to enable features including CM Messaging, Avaya Aura Messaging (Basic or Mainstream), or EC500.

 The Avaya IX™ J129 IP Phone supports additional features that are enabled

through the use of the Enhanced IPT or Core Licenses.

With Avaya IP Office™, the Avaya IP Endpoint license is required.

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2.4. Feature not supported – Avaya Aura® & Avaya IP Office™

The following features are specifically not supported by the Avaya IX™ J129 IP Phone: Exchange integration, WML browser, URI dialing, simultaneous display of caller name and number, redial by list, conference roster list, missed call filtering, displaying presence, downloadable ringtones, Favorites, Personalize label, integrated VPN, LDAP directory access.

The following SIP-AST features are specifically not supported by the Avaya IX™ J129 IP Phone when deployed on Avaya Aura®: Contact Center (CC Elite), MLPP, Bridge

Call Appearance (except MDA), Call Pickup, Hunt Group Busy, Team Button, Enhanced Call Forward, Dial Intercom, Exclusion, LNCC, Priority Calls, Whisper Page, Advice of Charge, Bridged-Line Appearances (Analog), Busy Line Indicator, Click to Conference, Malicious Call Trace (Controller), Manual Signaling, Night Service, PIN Checking, Pull Transfer, Ringing – Abbreviated and Delay, Transfer to Voicemail (Alerting).

Refer to “Avaya Aura® with 9600-Series IP Deskphones and J100-Series IP Phones” for a complete list of the features supported on the Avaya IX™ J100 IP Phones on Avaya Aura®.

2.5. Feature supported – Avaya IP Office™

The following features are supported by the Avaya IX™ J129 IP Phone when deployed on Avaya IP Office™: Attended transfer, Unattended transfer, transferring a call by selecting a contact or recents, personal directory, voice mail, manual dial mode, conference.

The following features are supported by the Avaya IX™ J129 IP Phone when deployed on Avaya IP Office™ using a short code: Call Forward, Call Forward Busy, Call Park/Unpark, Do Not Disturb, Automatic Call Back, Private Call, Speed Dial.

2.6. NEW - powering via 5 volt DC supply

Avaya has recently introduced new hardware versions of the J129 (order codes order codes 700514813, 700514814) which can be powered by the same 5 volt DC supply as the other J100-series IP Phones.

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Introducing the Avaya IX™ J100 IP Phones

3.0 About the Avaya IX™ J139 IP Phone

3.1. Functionality of Avaya IX™ J139 IP Phone

The Avaya IX™ J139 IP Phone provides the following capabilities:

 Multiple line phone with four red/green line/feature

indicators around display

 2.8” (diagonal) color display – 320 x 240 pixels  4 Context Sensitive Soft Keys  Supports SIP-AST for enhanced features and integration

on Avaya Aura

 Supports “CCMS over SIP” for features and integration

on IP Office

 Supported on selected 3rd-party Open SIP call platforms.  Handset & Speakerphone. Integrated RJ9 headset port with

Electronic Hook Switch (EHS).

 Recent Call Log  Contact List  Extensive ability for user to customize1 when deployed on Avaya Aura

or 3rd-party Open SIP call platforms.

 Built in volume boost control in Handset for Hearing Impaired  Mute Key with Mute Alerting  Dual 10/100/1000 Ethernet ports to support co-located PC  Power over Ethernet Class 1 and support for 802.3az.  Simultaneous Registration & Fallback like 9600-series  Support for TLS / SRTP for encryption  Supports Basic IPT/Enhanced IPT/Core License with Avaya

Aura® and Avaya IP Endpoint License with IP Office

 Configurable via web interface.  Support for Avaya L100 headsets including Avaya Acoustic Edge™

The Avaya IX™ J139 IP Phone is available in Cobalt Black.

The Avaya IX™ J139 IP Phone uses J100 SIP software which supports the Avaya SIPAST software with Avaya Aura® which provides incremental features over third party

Customization of the J139 requires the use of J100 4.0.4.0 or later software.

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offers which support ‘SIPPING 19’ standards-based SIP software. With IP Office 11.0.1 or later software, the Avaya IX™ J139 IP Phone provides incremental features over third party offers which support “SIPPING 19” standards-based SIP software.

3.2. Why Purchase the Avaya IX™ J139 IP Phone?

The Avaya IX™ J139 IP Phone is a cost-effective basic phone intended for simple communication, where making and receiving calls is the primary need.

The Avaya IX™ J139 IP Phone is the ideal solution for end-users who need the following capability:

- Gigabit Ethernet

- Headset

- Color display

and do not need:

- Wireless Lan connectivity

- Interworking with Avaya Contact Center Elite (CC Elite)

- Any of the following features on Avaya Aura® (Bridge Call Appearance, Hunt Group Busy, Team Button, Enhanced Call Forward, Dial Intercom, Exclusion, LNCC, Priority Calls, Whisper Page)

- Full feature capability on Avaya IP Office™

- Support for Bluetooth® headsets

- Button modules

3.3. License Requirements – Avaya IX™ J139 IP Phone

With Avaya Aura®, the Avaya IX™ J139 IP Phone is supported with the value priced Basic IPT License. The same requirements apply when ordering and using the Basic or Enhanced IPT Licenses when purchasing the Avaya IX™ J139 IP Phone as what existed when purchasing the E129 SIP Deskphone or 9601 SIP Deskphone. These requirements are documented in the Avaya Aura IPT Licensing Offer Definition and include:

 For each Basic IPT license ordered, there must be an equivalent number of

Avaya IX™ J139 IP Phones ordered (or 1603-I, 1603SW-I, J129, or IPO Analog Terminal Adapters, in any combination)

 For each Enhanced IPT License ordered, there must be an equivalent number of

Avaya IX™ J129/J139 IP Phones ordered

 Minimum of 100 IPT Licenses must be ordered  Suite licenses (V1: Foundation, Mobility, Collaborationor V2: Core, Power) must

make up at least 20% of the total* Licenses in the system. *Total licenses in the system include Suites + Analog + IPT.

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Introducing the Avaya IX™ J100 IP Phones

When considering the use of the Avaya IX™ J139 IP Phone on Avaya Aura®, careful consideration must be made of the features required by the users and the associated licence.

 The Basic IPT License entitles the user to basic communications and features

only, with additional a la carte licenses required to enable features including CM Messaging, Avaya Aura Messaging (Basic or Mainstream), or EC500.

 The Avaya IX™ J139 IP Phone supports additional features that are enabled

through the use of the Enhanced IPT or Core Licenses.

With Avaya IP Office™, the Avaya IP Endpoint license is required.

3.4. Feature support – Avaya Aura®

Refer to “Avaya Aura® with 9600-Series IP Deskphones and J100-Series IP Phones” for a complete list of the features supported on the Avaya IX™ J100 IP Phones on Avaya Aura®.

The following features are specifically not supported by the Avaya IX™ J139 IP Phone: WML browser, URI dialing, simultaneous display of caller name and number, redial by list, conference roster list, missed call filtering, manually setting presence, integrated VPN

The following SIP-AST features are specifically not supported by the Avaya IX™ J139 IP Phone when deployed on Avaya Aura®: Contact Center (CC Elite), Bridge Call

Appearance (except MDA), Hunt Group Busy, Team Button, Enhanced Call Forward, Dial Intercom, Exclusion, LNCC, Priority Calls, Whisper Page, Advice of Charge, Bridged-Line Appearances (Analog), Busy Line Indicator, Click to Conference, Malicious Call Trace (Controller), Manual Signaling, Night Service, PIN Checking, Pull Transfer, Ringing – Abbreviated and Delay, Transfer to Voicemail (Alerting), WML Browser.

3.5. Feature support – Avaya IP Office™

The following features are supported by the Avaya IX™ J139 IP Phone when deployed on IP Office™:

 Basic call handling on Call Appearances and Line Appearances only – Making a

call, Call presentation, Answer, Hold, Transfer, Conference, Drop

 IP Office Directory (Personal and System)  IP Office Call History  Visual Voice

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Introducing the Avaya IX™ J100 IP Phones

Include basic operation and call handling feature controls by default via IP Office Features Menu

 DND  Forwarding  Mobile Phone Call Twinning (User must first be administered to permit Mobile

Twinning by a system Administrator).

 Hot Desking

Allow basic call handling feature controls to be administered as button features by a system Administrator

 Call Park  Call Pickup  Call Page  Call Recording  Auto Call-back  Account Code  Authorisation Code  User BLF (Note: Requires IP Office 11.0 FP4)  Group BLF (Note: Requires IP Office 11.0 FP4)

Allow basic agent controls to be administered as button features by a system Administrator

 Hunt Group Membership  Agent Status  After Call Work  Coaching Request

The following features are not supported by the Avaya IX™ J139 IP Phone when deployed on IP Office™:

Advanced Call Presentation / Handling:

• MADN

• Bridged Appearances

• Coverage Appearances IP Office Features/Status Menus:

• Advanced Call Pickup

• Advanced Call Park

• DND exceptions

• Account / Authorisation Code

• Auto Answer Controls

• Withhold Number

• Coverage Ring Controls

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Introducing the Avaya IX™ J100 IP Phones

• Advanced Hunt Group Controls: (Multi Membership, Group Status, Group

Configuration)

• Self-Administration

• System Administration Button configuration:

• Hands-free Answer

• Automatic Intercom

• Specific Call Dial Types

• Conference Meet-Me

• Self-Administration

• System Administration

• Advanced Hunt Group Controls (Group Status, Group Configuration)

• Agent Supervisor Features: (Call Steal, Call Listen, Call Intrude, Coaching

Intrusion)

Others:

• 9600/J100 Push API

• WML Browser

• Exchange Calendar/Contact Integration

• Multicast Paging

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Introducing the Avaya IX™ J100 IP Phones

4.0 About the Avaya IX™ J159 IP Phone

4.1. Functionality of Avaya IX™ J159 IP Phone

The Avaya IX™ J159 IP Phone provides the following capabilities:

 Multiple line phone with four red/green line/feature indicators

around primary display, and another six red/green line indicators for secondary display

 2.8” (diagonal) primary color display – 320 x 240 pixels

2.3” (diagonal) secondary color display – 160 x 240 pixel

 4 Context Sensitive Soft Keys  Fixed feature buttons for Hold, Transfer, Conference, and

Redial

 Supports SIP-AST for enhanced features and integration on Avaya Aura  Supports “CCMS over SIP” for enhanced features and integration on IP

Office2

 Supported on selected 3rd-party Open SIP call platforms.  Supports H.323 software for integration with Avaya

Communication Manager3

 Excellent audio – Handset & Speakerphone. Integrated RJ9

headset port with Electronic Hook Switch (EHS).

 Supports optional J100 Wireless Module for Wi-Fi® connectivity  Recent Call Log  Contact List  Extensive ability for user to customize when deployed on Avaya

Aura or 3rd-party Open SIP call platforms.

802.3az.

 Single Type A USB port  Optional AC -> 5 volt DC power supply  Simultaneous Registration & Fallback like 9600-series  Support for TLS / SRTP for encryption

Requires IP Office 11.0.4.2 or later software.

Requires Deskphone H.323 6.8.5 or later software.

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Introducing the Avaya IX™ J100 IP Phones

 Configurable via web interface.  Support for Avaya L100 headsets including Avaya Acoustic Edge™

The Avaya IX™ J159 IP Phone is available in Cobalt Black.

The Avaya IX™ J159 IP Phone uses J100 SIP software which supports the Avaya SIPAST software with Avaya Aura® which provides incremental features over third party offers which support ‘SIPPING 19’ standards-based SIP software. With J100 SIP software and IP Office 11.0.4.2 or later software, the Avaya IX™ J159 IP Phone provides incremental features over third party offers which support “SIPPING 19” standards-based SIP software.

4.2. Why Purchase the Avaya IX™ J159 IP Phone?

The Avaya IX™ J159 IP Phone is an IP Phone that addresses the need for everyday voice communications. It is targeted users who desire a small form factor packed with lots of feature buttons.

The Avaya IX™ J159 IP Phone is the ideal solution for end-users who need any of the following capability:

- Gigabit Ethernet

- Headset

- Integrated ability to support an additional 24 programmeable buttons

- Fixed feature keys (Hold, Transfer, Conference, Redial)

- Any of the following features on Avaya Aura® when using SIP software (MLPP, Bridge Call Appearance, Call Pickup, Hunt Group Busy, Team Button, Enhanced Call Forward, Dial Intercom, Exclusion, LNCC, Priority Calls, Whisper Page)

- Full feature capability on Avaya IP Office™

- Color display

- Wireless Lan connectivity

and do not need:

- Interworking with Avaya Contact Center Elite (CC Elite)

- Support for Bluetooth® headsets

- Additional Button modules

- WML browser

4.3. License Requirements – Avaya IX™ J159 IP Phone

With Avaya Aura®, the Avaya IX™ J159 IP Phone requires a Core, Power or Foundation license. With Avaya IP Office™, the Avaya IP Endpoint license is required.

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Introducing the Avaya IX™ J100 IP Phones

4.4. Feature support – SIP - Avaya Aura®

Refer to “Avaya Aura® with 9600-Series IP Deskphones and J100-Series IP Phones” for a complete list of the features supported on the Avaya IX™ J100 IP Phones on Avaya Aura®.

The following features are specifically not supported by the Avaya IX™ J159 IP Phone when using J100 SIP software: Advice of Charge, Bridged-Line Appearances

(Analog), Click to Conference, Malicious Call Trace (Controller), Manual Signaling, Night Service, PIN Checking, Pull Transfer, Integrated VPN, Ringing – Abbreviated and Delay, Transfer to Voicemail (Alerting), WML Browser.

4.5. Feature support – SIP - Avaya IP Office™

The following features are supported by the Avaya IX™ J159 IP Phone when deployed on IP Office™ 11.0.4.2 and later software

 Basic call handling on Call Appearances and Line Appearances only – Making a

call, Call presentation, Answer, Hold, Transfer, Conference, Drop

 IP Office Directory (Personal and System)  IP Office Call History  Visual Voice

Include basic operation and call handling feature controls by default via IP Office Features Menu

 DND  Forwarding  Mobile Phone Call Twinning (User must first be administered to permit Mobile

Twinning by a system Administrator).

 Hot Desking

Allow basic call handling feature controls to be administered as button features by a system Administrator

 Call Park  Call Pickup  Call Page  Call Recording  Auto Call-back  Account Code  Authorisation Code  User BLF  Group BLF

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Allow basic agent controls to be administered as button features by a system Administrator

 Hunt Group Membership  Agent Status  After Call Work  Coaching Request

The following features are also supported by the Avaya IX™ J159 IP Phone when deployed on IP Office™ 11.0.4.2 and later software

Advanced Call Presentation / Handling:

• MADN

• Bridged Appearances

• Coverage Appearances IP Office Features/Status Menus:

• Advanced Call Pickup

• Advanced Call Park

• DND exceptions

• Account / Authorisation Code

• Auto Answer Controls

• Withhold Number

• Coverage Ring Controls

• Advanced Hunt Group Controls: (Multi Membership, Group Status, Group

Configuration)

• Self-Administration

• System Administration Button configuration:

• Hands-free Answer

• Automatic Intercom

• Specific Call Dial Types

• Conference Meet-Me

• Self-Administration

• System Administration

• Advanced Hunt Group Controls (Group Status, Group Configuration)

• Agent Supervisor Features: (Call Steal, Call Listen, Call Intrude, Coaching

Intrusion)

The following features are not supported by the Avaya IX™ J159 IP Phone when deployed on IP Office™ 11.0.4.2 and later software:

 Personalization (i.e. ability to reconfigure the button layout)

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 9600/J100 Push API  WML Browser  Exchange Calendar/Contact integration  Multicast Paging

4.6. Feature support – H.323 – Avaya Aura®

When deployed with Deskphone H.323 software, the Avaya J159 IP Phone appears to Avaya Aura as an H.323 9611G IP Deskphone. It is administered the same as an H.323 9611G and provides the same capabilities and user interface as an H.323 9611G with the exception of support for USB features (even though the J159 does have a USB port).

The J159 with H.323 software is only supported with the release 6.8.5 or later.

5.0 About the Avaya IX™ J169 IP Phone

5.1. Functionality of Avaya IX™ J169 IP Phone

The Avaya IX™ J169 IP Phone provides the following capabilities:

 Multiple line phone with eight red/green line/feature

indicators around display

 3.5” (diagonal) grayscale display – 320 x 240 pixels  4 Context Sensitive Soft Keys  Supports SIP-AST for enhanced features and integration

on Avaya Aura

 Supports “CCMS over SIP” for enhanced features and

integration on IP Office

 Supported on selected 3rd-party Open SIP call

platforms.

 Supports H.323 software for integration with Avaya

Communication Manager4 and Avaya IP Office2.

Requires Deskphone H.323 6.7 or later software. H.323 not supported on IP Office 11.0 or later.

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