AT&T ATT993 User Manual
User’s manual
993
Two-line speakerphone
with caller ID/call
waiting
Congratulations
on purchasing your
new AT&T product.
Before using this AT&T product, please
read the Important product information
on pages 63-64 of this manual.
Please thoroughly read the user’s
manual for all the feature operation
and troubleshooting information necessary
to install and operate your new
AT&T product. You can also visit our
website at www.telephones.att.com
or call 1 (800) 222-3111.
In Canada, dial 1(866) 288-4268.
Model #: 993
Type: Two-line speakerphone with caller ID/call waiting
Serial #:
(found on the bottom of the telephone base)
Purchase date:
Place of purchase:
© 2007 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a
AT&T Intellectual Property licensed to Advanced American Telephones. Printed in China.
You must install the power
adapter before using the
telephone.
For customer service or product information, visit our website at
STOP!
See page 11
for easy instructions.
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
CAUTION: To reduce the risk of fire or injury to persons or damage to
the telephone, read and follow these instructions carefully:
Use only alkaline 9V batteries (purchased separately).
•
Do not dispose of the battery in a fire. Like other batteries of this type,
•
it could explode if burned. Check with local codes for special disposal
instructions.
Do not open or mutilate the battery. Released electrolyte is corrosive and
•
may cause damage to the eyes or skin. It may be toxic if swallowed.
Exercise care in handling batteries in order not to create a short circuit. Do
•
not allow conductive materials such as rings, bracelets, or keys to touch the
battery. The battery or conductor may overheat and cause harm.
Observe proper polarity orientation between the battery and metallic
•
contacts.
Do not disassemble your telephone. There are no user-serviceable parts
inside. Refer to qualified service personnel for servicing.
User’s manual
993
Two-line speakerphone
with caller ID/call
waiting
Table of contents
Getting started
Product overview......................................................3
Quick reference guide............................................4
Parts checklist............................................................6
Glossary.........................................................................7
Telephone location...................................................8
Optional spare battery...........................................9
Telephone installation..........................................10
Data port....................................................................12
Wall mounting.........................................................13
Optional headset....................................................16
Telephone operation
Menu operation.......................................................17
Menu structure........................................................18
Feature setup...........................................................19
Turn auto speaker on or off........................19
Set a primary line.............................................19
Turn automatic line selection on
or off .................................................................20
Set preferred mode.........................................21
Set the time and date....................................22
Turn screen backlight on or off.................23
Set the scroll rate.............................................23
Turn the Central Office Voicemail
(COVM) Indicator on or off......................24
Turn NEW CALL light off...............................25
Program home and local area codes.....26
Set call history...................................................28
Choose how to store repeat calls in
call history.......................................................28
Turn caller ID with call waiting on
or off..................................................................29
Language..............................................................29
Basic operation.......................................................30
Make, Answer or End a call.........................30
Switch between handset, headset
and speakerphone.......................................31
Options while on calls........................................36
One touch operation (speed dial)
One touch (speed dial).......................................39
Directory
Directory operation...............................................44
Timer.......................................................................32
Volume...................................................................32
Redial......................................................................33
Display dial .........................................................33
Auto redial............................................................34
Chain dialing........................................................35
Hold ........................................................................36
Switch between lines during a call..........36
Mute........................................................................37
Flash........................................................................37
Conference calls...............................................37
Low battery indicator......................................38
Lights and what they mean.........................38
Store a number in one touch.......................40
Store a pause in a one touch entry...........41
Store a flash in a one touch entry.............41
Store a wait in a one touch entry..............41
View a one touch entry...................................41
Dial a one touch number...............................42
Edit a one touch number...............................43
Erase a one touch number...........................43
Menu structure...................................................44
Store a name and number in the
directory..........................................................45
Store a wait in a directory number..........46
Review directory entries................................47
Edit a directory entry ....................................47
Dial a number from the directory.............49
Remove a name and number from
the directory...................................................49
1
Table of contents
Caller ID
Caller ID operation................................................50
Information about caller ID with call
waiting..............................................................50
How caller ID works........................................51
Call waiting..........................................................52
Message waiting and NEW CALL light...52
Call history
Call history operation..........................................53
View call history summary...........................53
Review records in call history in the
order received...............................................53
Review records in call history by line ...54
Remove calls from call history...................54
Dial a number from call history.................55
Dial options ........................................................55
Save a name and number from call
history to the directory.............................56
Save a number from call history in
a one touch location.................................57
Display screen messages..............................57
Appendix
Troubleshooting......................................................58
Important product information.......................63
Safety information............................................63
Especially about corded telephones.......64
FCC and ACTA information...............................65
Part 15 of FCC rules.............................................67
Limited warranty.....................................................68
Default settings.......................................................71
General product care...........................................72
Technical specifications.....................................73
Index............................................................................74
2
Getting started
Product overview
This AT&T 993 two-line speakerphone with caller ID/call waiting can be used
with one or two incoming telephone lines and features a speakerphone for
hands-free use. It is hearing-aid compatible and can also be used hands-free
with a two-band 2.5 mm headset (purchased separately). This telephone can
be used on a desk or mounted on a wall and does not require AC power for
basic operation when a fresh 9V alkaline battery is installed.
The 993 has a data port for connecting the telephone to another device such
as a fax machine or modem. It has a caller ID feature which supports caller
ID with call waiting service. (Caller ID services are subscriber services available
from many local telephone companies for a fee). The backlit screen display
allows you to view information on the screen even in low light conditions. The
993 also features a 24-number memory for fast dialing and has a directory
which can store up to 100 additional numbers with names.
This user’s manual contains detailed instructions for installing, programming
and operating your AT&T 993 two-line speakerphone with caller ID/call
waiting 993. Please follow the directions carefully.
3
Getting started
Quick reference guide
Press to scroll up,
down, left or right
while in menus.
CALL HISTORY
Press to display caller
ID information (page
53).
DIR
Press to store or
display directory
entries (page 44).
(AUTO) REDIAL
Press to activate the
auto-redial (page 34).
ENTER
Press to display a menu
or to select a displayed
item from the menu or
save an entry.
REMOVE
Press to delete the
displayed directory or
caller ID entry (page
49).
Dial pad keys
Press to start a quick
name search while in
the directory (page 47).
LOWER
Press to dial the
telephone number
stored in lower
locations of one touch
keys (page 40).
4
Getting started
Quick reference guide
NEW CALL LINE 1, LINE 2
Indicates if there are
new calls and/or voice
message for line 1 and
line 2 (page 52).
LINE 1, LINE 2
Press, then lift
handset to make or
answer a call on line
1 or 2 (page 30).
CONFERENCE
Press to enter a threeway conference call
(page 37).
HOLD
Press to place a call
on hold (page 36).
PAUSE
Press to insert a pause
in the dialing sequence
of a number stored in
the memory (page 41).
SPEAKER
Press to turn the base
speakerphone on or
off (page 31).
MUTE
Press to silence the
microphone; press
again to resume
the telephone
conversation (page
37).
FLASH
During a call, press to
receive an incoming
call if call waiting is
activated (page 37).
HEADSET
Press to activate
headset (page 31).
VOLUME
During a call, press
to adjust the listening
volume. While the
telephone is not in use,
press to adjust ringer
volume (page 32).
5
Getting started
Parts checklist
Save your sales receipt and original packaging in case it is necessary to ship
your telephone for warranty service:
Check to make sure the telephone package includes the following:
User’s manual
993
Two-line speakerphone
with caller ID/call
waiting
Quick start guide
993
Two-line speakerphone
with caller ID/call
waiting
User's manual Quick start guide
Telephone base with
mounting bracket
Handset
already installed
Replacement
directory card
Handset coiled cord
Seven-foot black telephone
line cord (4-connector)
Seven-foot clear telephone
line cord (2-connector)
Power adapter
6
Getting started
Glossary
Caller ID: Caller identification is a subscriber service available from most local
telephone companies for a fee. When you subscribe to caller identification, you
can see the name and telephone number of the caller before answering the
telephone if you and the caller are both in areas offering caller ID service with
compatible equipment.
Caller ID with call waiting: This is a single, combined subscriber service which
may be available from your local telephone company. If you subscribe to
this service, you can use your 993 telephone to see the name and telephone
number of the caller even while on another call (as long as the caller is in
an area with caller ID service and both telephone companies use compatible
equipment).
COVM: Central office voice mail is a subscriber voice message service which
may be available from the local telephone company. This service may be called
by another name in your area (e.g., Call answering or voice mail).
Home area code: This is the area code for your telephone number. Most
users simply dial the seven digits of a telephone number to make a call within
their own area code and 11 digits outside of their area code. If this applies
to you, enter your own area code into the unit as the home area code. After
programming, if there is a call from within your home area code, the screen
will display the seven digits of the telephone number.
You may, however, live in a region where for calls within your own area code,
you must dial 10 digits (that is, the area code and telephone number). If this
applies to you, enter 000 for the home area code and enter your area code as
a local area code. After programming, if there is a call from within your area
code, the screen displays the 10 digits of the telephone number. Be sure to
follow the directions under Program home and local area codes on page 26
during feature setup.
Local area code: Most users dial 11 digits to make calls outside their own
area codes. If this applies to you, you do not need to program any local area
codes.
However, if you dial only 10 digits to make calls to some areas outside your
own area code (without dialing 1), then program these local area codes
into the telephone. Up to four local area codes can be programmed. After
programming, if there is a call from one of these local area codes, the screen
displays the 10 digits of the telephone number. See Program home and local
area codes on page 26 for instructions.
Navigation buttons: These are the buttons used when setting up your 993
telephone and for scrolling through feature options (ENTER, , , , ).
Primary Line: This is the line on your telephone designated to be selected
automatically when you lift the handset, press SPEAKER, or press HEADSET.
7
Getting started
Telephone location
Choose a central location close to a telephone jack and an electrical outlet
not controlled by a wall switch. The telephone can be placed on a flat surface
or mounted on a standard wall plate.
Avoid placing the telephone too close to:
Communication devices such as: personal computers, computer routers,
•
television sets, VCRs, wireless routers (wireless broadband, wi-fi, or 802.11)
or cordless telephones.
Excessive heat sources.
•
Noise sources such as a window with traffic outside, motors, microwave
•
ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
•
Excessive moisture.
•
Extremely low temperature.
•
Mechanical vibration or shock such as on top of the washing machine or
•
work bench.
8
Getting started
Optional spare battery
You can purchase a 9V alkaline battery and keep it in the spare battery
compartment of the telephone base at all times. In the event of a power
failure and with the optional spare battery installed in the telephone, all the
telephone functions will work normally until the battery needs to be replaced.
Remove the mounting bracket from the underside of the telephone base.
1.
Press the tabs in the direction of the arrows and pull the mounting bracket
away from the telephone base.
Press the tab and pull to remove the battery compartment cover. Insert
2.
one new 9V alkaline battery (purchased separately) following the polarity
markings in the battery compartment.
Polarity
markings
Replace the battery compartment cover.
3.
If the telephone is to be mounted on a wall, turn to Wall mounting on
4.
page 13.
— OR —
If you are using the telephone on a table or desk, turn to Telephone
installation on page 10.
NOTE: If you do not have a spare battery (optional) already installed during a power failure,
you will only be able to make and receive calls from the handset. The ringer will not work
until the power is restored.
9
Getting started
Telephone installation
Connect the telephone line cord(s) to the telephone and the modular
1.
wall jack(s).
If there is a single two-line wall jack, use only the black (4-connector)
telephone line cord. Plug one end into the jack labeled L1 or L1/L2 on
the back of the telephone. Plug the other end into the wall jack. Make sure
the telephone line cord snaps firmly into place at both ends.
Two-line modular
wall jack
Black telephone
line cord
If there are two one-line wall jacks, use both telephone line cords. Insert
one end of the clear telephone line cord into the jack labeled L1 or L1/L2
on the back of the telephone. Then, plug the other end into the wall jack
for Line 1. Insert one end of the black telephone line cord into the jack on
the back of the telephone labeled L2. Then, plug the other end into the
wall jack for Line 2. Make sure the telephone line cords snap firmly into
place at both ends.
Modular
wall jack for
Line 1
Clear telephone
line cord
Modular wall
jack for Line 2
10
Black telephone
line cord
Getting started
Telephone installation
Connect the handset to the telephone.
2.
Plug the handset coiled cord into the handset jack on the left side of the
telephone. Plug the other end of the handset coil cord into the handset,
then hang up.
Connect the power adapter.
3.
Fit the power adapter behind the slot at the back of the telephone base.
Then plug the smaller end of the power adapter into the jack labeled 9V
AC POWER on the back of the telephone. Plug the power adapter into an
electrical outlet not controlled by a wall switch.
Power adapter
POWER jack
Slot
Check for a dial tone.
4.
Press LINE 1, then lift the handset or press SPEAKER and listen for a dial
tone. Then press LINE 2 and listen for a dial tone. If there is no dial tone,
see Troubleshooting on page 58.
Confirm Lines 1 and 2.
5.
Press LINE 1 and dial one of the telephone numbers. If there is a busy
signal, line 1 is the number you called. If line 2 rings, line 2 is the number
you called.
11
Getting started
Data port
If you want to connect another device (such as a modem or a fax machine) to
the wall jack, use the jack labeled DATA on the telephone. The data port uses
line 2 only.
Data port
NOTES:
Use only the power adapter supplied or equivalent with this product. To order a replacement
1.
power adapter, visit our website at www.telephones.att.com, or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Be sure to use an electrical outlet not controlled by a wall switch.
2.
This power adapter is intended to be correctly oriented in a vertical or floor mount position.
3.
12
Getting started
Wall mounting
A wall jack with mounting studs is required for wall mounting. This wall jack
with mounting studs may be available for purchase from a hardware store or
consumer electronics retailer and may require professional installation.
Rotate the mounting bracket.
1.
The mounting bracket should be rotated into the downward position as
shown below.
Reverse the handset tab.
2.
Hold down the switchhook, and slide the tab up and out of its slot. Turn
the tab so that the end with the hook points up, then insert the tab back
into its slot.
The handset can now be held securely in place when the telephone is wall
mounted.
13
Getting started
Wall mounting
Connect the power cord to the telephone.
3.
Plug the smaller end of the power adapter into the jack labeled 9V AV
POWER on the back of the telephone. Route the cord through the slot and
plug the other end into an electrical outlet not controlled by a switch.
POWER jack
slot
Connect the handset to the telephone.
4.
Plug the handset cord into the handset jack on the left side of the
telephone. Plug the other end of the handset cord into the handset, then
hang up.
Connect the telephone line cord(s) to the telephone and the modular
5.
wall jack(s).
If there is a single two-line wall jack, use only the black (4-connector)
•
telephone line cord. Plug one end of the telephone line cord into the
jack labeled L1 or L1/L2 on the back of the telephone. Plug the other
end into the wall jack. Make sure the telephone line cord snaps firmly
into place. Route the cords through the channel on the bottom of the
telephone, bundle the cords, and store inside the bracket. Place the
telephone on the wall mounting plate and pull down until it is held
securely.
14
Two-line
modular wall
jack
L1/L2
Getting started
Wall mounting
If there are two separate one-line wall jacks, use two telephone
•
line cords. Plug one end of the clear telephone line cord into the jack
labeled L1 or L1/L2 on the back of the telephone. Plug one end of
the black telephone line cord into the jack labeled L2 on the back of
the telephone. Route the cords through the channel on the bottom of
the telephone. For line 2 you will need to lift up the bracket and put
the cord through the hole in the bracket. Then, route the cord through
the channel so it comes out at the bottom of the phone and return the
bracket to the wall mount position. Plug the free end of the telephone
line cord for Line 1 into the Line 1 wall jack. Plug the free end of the
telephone line cord for Line 2 into the Line 2 wall jack. Make sure the
telephone line cords snap firmly into place at both ends. Place the
telephone on the wall mounting plate and pill down until it is held
securely.
Modular
wall jack
for Line 1
L1
Modular
wall jack
for Line 2
Check for a dial tone.
6.
L2
Press LINE 1 then lift the handset, or press SPEAKER and listen for a dial
tone. Then press LINE 2 and listen for a dial tone. If there is no dial tone,
see Troubleshooting on page 58.
Confirm Lines 1 and 2.
7.
Press LINE 1 and dial one of the telephone numbers. If there is a busy
signal, line 1 is the number you called. If line 2 rings, line 2 is the number
you called.
NOTES:
Use only the power adapter supplied with this product. To order a replacement power
1.
adapter, visit our website at www.telephones.att.com, or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Be sure to use an electrical outlet not controlled by a wall switch.
2.
This power adapter is intended to be correctly oriented in a vertical or floor mount position.
3.
15
Getting started
Optional headset
Make sure the headset is firmly plugged into the headset jack under the
rubber flap on the right side of the telephone. There is an error tone if you
press HEADSET when the headset is not plugged in.
For hands-free telephone conversations, use any industry standard 2.5 mm
headset (purchased separately). For best results, use an AT&T 2.5 mm headset.
To order an AT&T 2.5 mm headset, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Plug 2.5mm headset into
the jack on the side of the
telephone base (beneath
the small rubber flap).
NOTE: If the sound quality of the headset is poor, try unplugging it, and firmly plugging it in
again.
16
Menu topic or data
FEATURE SETUP
ONE TOUCH
Menu indicator
Menu item
Menu
PHONE SETTINGS
LINE 1
PRIMARY LINE
Feature
Current Setting
Telephone operation
Menu operation
Feature setup, memory programming and a few individual
feature operations for the 993 use the menus shown in
the screen display. Use the navigation buttons ( , ,
, , ENTER) to begin, end and move through menu
operations (for example, FEATURE SETUP).
Press ENTER to activate a menu operation. The first
1.
menu item for this topic or data will appear in line four
of the screen.
When is displayed on screen, press or repeatedly
2.
to move through the menu.
Press ENTER to choose the menu item currently
3.
displayed. This may be a lower level menu, an action,
or a feature settings screen.
When is displayed on screen, press or to scroll
4.
through setting options.
Press or ENTER to store the current setting
5.
and show the next option for the feature currently
displayed. When you successfully change a setting,
there is a confirmation tone.
To return to the main menu, press or until the
6.
screen displays MAIN MENU and then press ENTER.
To exit FEATURE SETUP, press and hold ENTER.
7.
NOTES:
If you do not press a key to continue menu operations within
1.
approximately 30 seconds, the telephone automatically exits the
menu.
If there is an error tone, repeat the steps to program the feature.
2.
17
Telephone operation
Menu structure
Use the menu to set the values for the 993 features.
Access the menu by pressing ENTER when the telephone
is in idle. The menu for feature setup is below.
ONE TOUCH
PROGRAM
WAIT
EXIT PROGRAM
VIEW
DONE
AUTO SPEAKER
MAIN MENU
PHONE SETTINGS
PRIMARY LINE
ALS ON/OFF
PREFERRED MODE
SET TIME/DATE
LCD BACKLIGHT
SCROLL RATE
MAIN MENU
VOICE MESSAGE
L1 COVM ON/OFF
L2 COVM ON/OFF
L1 LIGHT OFF
L2 LIGHT OFF
MAIN MENU
CALLER ID
AREA CODES
CALL HISTORY
REPEAT CALLS
CID-CALL WAIT
MAIN MENU
LANGUAGE
(English, Francais, and Espanol)
18
ONE TOUCH
ON
AUTO SPEAKER
ONE TOUCH
MAIN MENU
Telephone operation
Feature setup
Turn auto speaker on or off
Choose whether pressing a one touch key while the
telephone is on hook automatically initiates a speed dial
call or displays the speed dial number without dialing. If
you want to automatically dial the speed dial numbers
by pressing a one touch key without taking the handset
off hook first, set auto speaker to ON. To view the speed
dial numbers on screen, press a one touch key while the
handset is on hook, and set the auto speaker to OFF. This
telephone comes with the auto speaker set to OFF. See
One touch operation on page 39 for details about speed
dial.
NOTE: Auto speaker dials the desired number in the preferred mode
(see page 21). If the headset is not connected, the call is dialed
using the speakerphone.
Press ENTER to begin feature setup.
1.
Press ENTER again. The screen displays ONE TOUCH
2.
and PROGRAM.
Press until the screen display shows AUTO
3.
SPEAKER and the current setting.
Press or to toggle between OFF and ON.
4.
When the desired setting is shown, press or ENTER
5.
to save your choice.
When the screen displays MAIN MENU, press and hold
6.
ENTER to return to the idle screen.
Set a primary line
PHONE SETTINGS
LINE 1
PRIMARY LINE
Press ENTER to begin feature setup.
1.
Press until the screen displays PHONE SETTINGS.
2.
Press ENTER. The screen displays PRIMARY LINE and
3.
the current setting.
Press or to toggle between LINE 1 and LINE 2.
4.
When the desired line is displayed, press or ENTER
5.
to save the setting. The screen displays ALS ON/OFF.
Proceed to step 5 of Turn automatic line selection on
6.
or off on page 20 to set the next feature (Automatic
line selection).
— OR —
Press and hold ENTER to return to the idle screen.
NOTE: When the telephone is off-hook, the primary line setting is
disabled.
19
Telephone operation
Feature setup
Turn automatic line selection on or off
When this feature is turned on and the telephone is off
hook, it automatically connects to a pre-selected line.
Lines are prioritized in the following order: ringing primary,
ringing non-primary, idle primary, idle non-primary, and
busy primary.
Ringing primary: When the primary line is set to Line 1
and Line 1 is ringing, Line 1 is automatically connected.
Ringing non-primary: When the primary line is set to
Line 1 and Line 1 is idle while Line 2 is ringing, Line 2 is
automatically connected.
Idle primary: When the primary line is set to Line 1 and
both lines are idle, Line 1 is automatically connected.
Idle non-primary: When the primary line is set to
Line 1 and Line 1 is busy while Line 2 is idle, Line 2 is
automatically connected.
Busy primary: When the primary line is set to Line 1
and Line 1 and Line 2 are busy, Line 1 is automatically
connected.
NOTE: The same logic applies if the primary line is set to Line 2.
PHONE SETTINGS
ON
ALS ON/OFF
Press ENTER to begin feature setup.
1.
Press until the screen displays PHONE SETTINGS.
2.
Press ENTER. The screen displays PRIMARY LINE.
3.
Press until the screen displays ALS ON/OFF and
4.
the current setting.
Press or to toggle between ON and OFF.
5.
When the correct setting is shown, press or ENTER
6.
to save the setting. The screen displays PREFERRED
MODE.
Proceed to step 5 of Set preferred mode on page 21
7.
to set the next feature (Preferred mode).
— OR —
Press and hold ENTER to return to the idle screen.
NOTE: If you press a LINE button before pressing SPEAKER, that
line will be used instead of the automatic line selection already
programmed. Automatic line selection will resume for the next call.
20
PHONE SETTINGS
Speakerphone
PREFERRED MODE
Telephone operation
Feature setup
Set preferred mode
Choose the mode (headset or speakerphone) which will
be used automatically when dialing a number from the
directory, speed dial or call history without lifting the
handset. The preferred mode will also be used when auto
speaker is set to ON, and you dial a speed dial number
without lifting the handset. For information about the
auto speaker setting, see Turn auto speaker on or off on
page 19.
Press ENTER to begin feature setup.
1.
Press until the screen displays PHONE SETTINGS.
2.
Press ENTER. The screen displays PRIMARY LINE.
3.
Press until the screen displays PREFERRED MODE
4.
and the current setting.
Press or to select between Speakerphone and
5.
Headset.
When the desired mode is displayed, press or ENTER
6.
to save the setting. The screen displays SET TIME/
DATE.
Proceed to step 5 of Set the time and date on page
7.
22 to set the next feature (Time and date).
— OR —
Press and hold ENTER to return to the idle screen.
21
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