AT&T ATT950 User Manual

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User s manual

950 Speakerphone with caller ID/call waiting

For customer service or product information, call

1 (866) 288-4268 (Canada), or visit our

website at

1 (800) 222-3111 (US),

www.telephones.att.com.

Please also read

Part 1 Important

product information

Table of contents

Product overview

Before you begin

Parts list About caller identification

(caller ID) About call history About home area code

and local area codes

Installation

Battery installation Tabletop/desktop installation Wall mount installation Data port

Feature setup

Language selection Set contrast Set home area code Set local area code Set time and date Set remaining features Feature summary

One touch memory

Store a number in a one touch location

Store a pause or flash in a one touch entry

Store a call history number

in a one touch location

Review a one touch entry

Dial a one touch number

Delete a one touch entry

Directory memory

Keypad characters

Store numbers and names

in the directory

Store a pause or flash

in a directory number

Store a call history number

in the directory

View directory entries

Dial a directory number

Delete a directory entry

Contents

Telephone operation

Make a call Answer a call Switch between handset

and speakerphone

Handset or speakerphone

volume Redial Flash/call waiting Hold

Mute Ringer volume/call info Display screen icons Base lights

Caller ID operation

Caller ID

Review call history

Remove call records

Display dial Screen messages

Default settings

General product care

Technical specifications

In case of difficulty INDEX

Product overview

This AT&T 950 Speakerphone with caller ID with call waiting can be used flat on a tabletop or desktop or mounted on a wall and does not require AC power for operation. The 950 features a speakerphone for hands-free use and a data port which allows the use of another device such as a modem, fax machine, or answering system with the same wall jack. The 950 also features a 14-number memory for fast dialing and a directory which can store up to 25 additional numbers with names. This telephone has a caller ID feature which supports caller ID with call waiting service. (Caller ID services are subscriber services available form many local telephone companies for a fee.)

This User's manual contains detailed instructions for installing and operating your AT&T 950 Speakerphone with caller ID/call waiting. Please be sure to follow the directions carefully.

Product overview

Before you begin

Parts list

Your box should include:

User s manual

950 Speakerphone with caller ID/call waiting

Quick start guide

950 Speakerphone with caller ID/call waiting

Before you begin

For customer service or product information, call

1 (800) 222-3111 (US),

1 (866) 288-4268 (Canada), or visit our

www.telephones.att.com.

website at

Please also read

Part 1 Important

product information

Also needed

You will also need the following to install your phone:

Four AA batteries (purchased separately).

About caller identification (caller ID)

This product has a caller ID with call waiting feature that works with services from your local telephone service provider.

Caller ID with call waiting lets you see who s calling before you answer the phone, even when you re on another call.

You may need to change your telephone service to use this feature. Contact your phone service provider if:

You have both caller ID and call waiting, but as separate services (you may need combined service). You have only caller ID service, or only call waiting service. You don't subscribe to any caller ID or call waiting services.

You can use this product with regular caller ID service, and you can use this product's other features without subscribing to either caller ID or combined caller ID with call waiting service. There are fees for caller ID services, and they may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

About call history

This telephone assigns each incoming call a number from 1 to 65. The most recent call will have the highest number. When the memory is full, the earliest call information is deleted to make room for new incoming call information.

If you answer a call before the call information appears on the screen, it will not be stored in the call log.

Before you begin

About home area code and local area codes

Always program your home area code, and if you need them, up to four local area codes (see Set home area code and set local area codes on pages 11 and 12). programming these area codes will change how numbers are displayed in the call history by using the dialing option feature, and will allow for correct operation of the display dial feature.

Installation Battery installation

Before using the telephone, you should install four AA batteries (purchased separately). You can use the phone without the batteries to dial and receive calls using the handset, but four AA batteries are required to power the display screen,

Program, Flash, Hold, Mute

and caller ID features.

speakerphone, Features Setup,

CAUTION:

new batteries.

Press down on the battery compartment tabs as shown and pull to open the battery cover.

Installation

Insert four new AA batteries (purchased separately) following the polarity markings in the battery compartment.

Always unplug the line cord before installing

Base wedge

Close the battery compartment cover, making sure the cover snaps into place.

Tabletop/desktop installation

Check the base wedge.

The set arrived with the base wedge positioned for desk use. Make sure it is secure by pressing the two feet.

Connect the long telephone line cord to the jack labeled TEL on the back of the telephone.

Installation

Connect the line cord to a modular wall jack.

continued on page 6

Tabletop/desktop installation

continued from page 5

Connect the handset to the telephone.

Plug the coiled handset cord into the handset jack on the left side of the base. Plug the other end of the coiled cord into the handset, then hang up.

Installation

Check for dial tone.

Lift the handset and listen for a dial to ne. If you cannot hear a dial tone, press VOLUME . If you still do not hear a dial tone, see the I section, pages 34-36, of this manual.n case of difficulty

Your phone will work immediately after installation using the default feature settings (see Default settings on page 31).

telephone

If you subscribe to caller ID services from your local telephone service provider, you must follow the instructions in Set home area code, (see page 11), for your phone to properly recognize and dial calls from the call history list. You may also need to check Set local area code (see page 12) if you want the phone to recognize multiple area codes.

Wall mount installation

Reposition the base wedge for wall use.

Press on the base wedge as shown in figure a to release the wedge. Rotate the wedge as shown in figure b so that the larger end is toward the bottom of the telephone. Lock the wedge by positioning it as shown in figure c and pressing, (as shown by the arrow), it into the telephone base until it locks in place.

Connect the short telephone line cord to the telephone.

Plug one end of the short line cord into the jack labeled TEL LINE and thread the cord through the tabs under the phone as shown.

Installation

continued on page 8

Wall mount installation

continued from page 7

Reverse the handset tab.

This tab holds the handset when you hang up. Hold down the switchhook, and slide the handset tab up and out of its slot. Turn the tab so that the end with the hook is up. Then insert the handset tab back into its slot.

Switchhook

Handset tab

Installation

Connect the short telephone line cord to a modular wall jack and mount the telephone on the wall jack.

Make sure the short telephone line cord snaps firmly into place. Place the telephone on the wall jack mounting studs and pull down until it is held securely.

Follow steps 4-5 in Tabletop/desktop installation on page 6.

Data port

If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack on the telephone labeled DATA. A call picked up at another extension may interrupt a fax, modem or message transmission.

Data Port

Installation

Feature setup

The screen will display prompts to help you setup the phone when you first install it. You can always get back to these setup screens by pressing .

You can exit feature setup at any time by

CLEAR

Press CALL LIST or CALL LIST until the screen displays your language selection.

Press to save the setting. You will see the contrast setup screen.

Feature setup

pressing or by lifting the handset when there is no incoming call. The order features appear in the menu changes after the initial setup. For complete feature setup, see Set remaining features on page 14.

Language selection

You can select (Spanish) or (French) as the language in which your screen prompts are displayed. When you first install batteries, the screen displays:

Set contrast

Adjust screen lighting to a comfortable level, from 1 (light) to 4 (dark).

Press and release until the

screen displays Press CALL LIST or CALL LIST until the

screen displays the contrast level you prefer. Press to save the setting. You will see

the HOME AREA CODE setup screen.

Set home area code

You must program your area code, so your phone can properly recognize and dial calls.

For calls within your area code You dial: Enter in step 2:

7 digits (phone number, no area code)

10 digits (area code telephone number)

11 digits ( + area code + telephone number

A home area code must be programmed to use the display dial feature. If you try to use display dial before entering a home area code, you will be prompted to enter the home area code. Enter the code and press .

Press until the screen displays:

Use the keypad to enter your three digits of

your home area code.

Press to save the setting. You will see

the LOCAL AREA CODE setup screen.

Your area code

Feature setup

Set local area code

You can program up to four local area codes.

Calls outside your area For: You dial: Enter in step 2:

All calls outside your area code

Some calls outside your area code

If you dial 10 digits (area code + phone number) for calls within your own area code, include your area code as a local area code.

Feature setup

11 digits (1+ area code+ telephone number)

10 digits (area code + telephone number)

Press and release until the screen

displays:

Use the keyp ad to enter the three digits of the

first local area code. Press to advance to the next local area code

Press to save the settings when you

have finished entering local area codes. You

will see the call history screen.

No local area code

Area codes that do not require a 1

If you do not need to program the local area codes, pressing repeatedly until the screen appears.

Set time and date

Press and release Until the screen displays:

Use the keypad to change the blinking digit.

To enter a number that is less than 10, you must enter a 0 before the number.

For example: To enter 1 , you must enter 01, and to enter the month of March, you must enter 03. Use CALL LIST or CALL LIST to move to the nex digit. Use to select between and

When the correct time and date, (month first)

are shown, press to save the new setting and to move to the next option.

o'clock

Feature setup

Set remaining features

You can customize how the features of this product work.

Press and release until the screen

displays the desired feature. Press CALL LIST or CALL LIST until the

screen displays your selected setting. Refer to the Feature summary below for a full description of the features and your choices.

Press

This saves your selection and automatically moves you to the next option. When you finish setting features, the phone will automatically return to standby in 30 seconds or you can press to exit programming immediately.

Feature setup

Feature summary

Default settings indicated by*.

Feature/options: Choice:

(Refer to page 31 for the list of default settings.)

SET CLOCK

WHICH LANGUAGE

SET CONTRAST

SET HOME AREA CODE

SET LOCAL AREA CODES

Set the and time. Use to toggle between and Use CALL LIST and CALL LIST to choose a digit to edit, then use the to change the digits.

Choose whether the display appears is English, Spanish, or French.

Adjust screen lighting to a comfortable level, from 1 (light) to 4 (dark).

Set screen to recognize calls from your area code.

Program up to four local area codes that do not require dialing a 1 before them.

date

keypad

Default settings indicated by*.

(Refer to page 31 for the list of default settings.)

Feature/options: Choice:

CALL HISTORY

REPEATED CALLS

CALL LIST ORDER

CID-CALL WAITING

Choose which incoming calls are stored. The telephone stores all calls received. The telephone does not store call history.

Choose how new calls from the same number are displayed. The screen shows only the most recent call from this number, and REP is displayed. Each call from this number is listed separately.

Choose in what order calls are displayed. Reverse order. Last call received is displayed first. Unreviewed calls are displayed first, then calls by time.

Set for the type of service to which you subscribe. For type 2 service (screen displays information about call waiting calls). For type 1 service (screen does not display information about call waiting calls). Also choose this setting if you do not subscribe to any caller ID services or if you have data equipment connected in series with the phone.

Feature setup

Telephone operation

Make a call

Lift the handset, then dial the number.

Press then dial the number. To end the call, hang up.

Press again.

Answer a call

Lift the handset.

Press

Note that the CALL INFO indicator flashes quickly to show that the phone is ringing.

Switch between handset and speakerphone

Telephone operation

While on a handset call, press and replace the handset in the telephone base. While on a speakerphone call, lift the handset.

Handset or speakerphone volume

Press VOLUME or VOLUME to adjust the volume of what you hear while on a call.

Redial

The last number called from this telephone (up to 32 digits), is stored in redial memory.

Lift the handset.

Press

Press The number is dialed automatically.

You can erase the redial memory by pressing in idle mode.

PROG , REDIAL ,

PROG

Flash/call waiting

If you subscribe to call waiting service with your local telephone service provider, you can answer a new incoming call without losing your current call.

While on a call press to connect to the new call when you receive a call-waiting signal.

Press again to return to the original call.

1. Use to access other phone company subscriber services, as described by your telephone company.

2. The telephone cannot display the information if another telephone on the same line is in use. Make sure all extensions are on hook when no t in use.

Telephone operation

Hold

Press to put a call on hold.

The CALL INFO will flash slowly to indicate the call is on hold. To return to the call, press again.

Lift the handset .

Press .

Pick up the call at another extension connected to the same telephone line.

indicator

Mute

Press to prevent the other party from hearing you (you will still be able to hear the other party). Press again to return to conversation.your two-way

Ringer volume

Use the ringer switch on the right side of the base to adjust the ringer volume to OFF, LO or HI. If the ringer

switch is set of OFF, this telephone will not ring when there is an incoming call. However, the CALL INFO indicator will still flash to indicate an incoming call.

Call info

The CALL INFO indicator on the phone is used to indicate there is additional information in the display about the current or previous calls.

Telephone operation

Display screen icons

Screen display: Indicates:

There is an error in the caller ID information.

No phone cord connected, or this phone or another phone on the same line is in use. The screen might also display

NEW

REP

Base lights

Light:

CALL INFO

The caller ID information displayed is unreviewed, (see Caller ID operation

beginning on page 27).

The caller ID information displayed is for a repeat call from this caller. (see

ID operationCaller beginning on page 27).

Status: Indicates:

flashing slowly

flashing quickly

Line is in use.

Call is on hold.

You have unreviewed caller ID information.

No phone cord connected.

Incoming call

Telephone operation

SPEAKER

MUTE

Speakerphone

Mute on

One touch memory

This telephone has 14 one touch locations where you can store phone numbers you want to dial using only one or two keys. You can store up to 24 digits in each location. The first seven locations can be accessed using the one touch buttons. To access the remaining seven locations, press

and then the one touch button for the desired location. You may wish to write the names or telephone numbers of one touch entries on the directory card. Use the white spaces for the first seven locations and the gray spaces for the other seven locations.

One touch memory

Store a number in a one touch location

1. Press . The screen displays

2. Dial the telephone number you want to store (up to 24 digits).

Press to store the last number dialed.

If the redial number is longer than 24 digits, you will hear an error tone if you are off hook while storing the number. The number cannot be stored.

3. Press the one touch button for the desired location

Press , then press the one touch

button for the desired location. The

screen displays

Store a pause or flash in a one touch entry

Press CALL LIST twice to store a pause in the dialing sequence (the screen displays ). Press to store a press of the flash button (the screen displays F).

One touch memory

Store a call history number in a one touch location

1. Press CALL LIST or CALL LIST to scroll

through the call history.

2. Press , then press a one touch button

Press , then press and a one

touch button to store the number.

The screen displays

One touch memory

Review a one touch entry

1. Press the one touch button for the entry you want to review.

Press , then press the one touch button for the entry you want to review.

2. Press to return to the idle screen.

Dial a one touch number

When the phone is off hook (handset or speakerphone):

Press the one touch button for the number you want to call.

Press , then press the one touch button for the number you want to call.

When the phone is on hook:

1. Press the one touch button for the number you want to call.

Press , then the one touch button for the number you want to call.

2. When the number is displayed on screen, press . The call is dialed using the speakerphone.

You can switch to the handset after dialing

begins by lifting the handset.

press

Delete a one touch entry

1. Follow the directions in Review a one touch entry.

2. When the number you want to delete is displayed, press . The entry is deleted.

Directory memory

This telephone has a directory where you can store up to 25 additional telephone numbers and names. Numbers can be up to 24 digits long and names can be up to 15 characters.

Directory entries are stored in alphabetical order. You may wish to enter names with the last name first to maintain consistency with information stored through the caller ID features of this phone.

Press at any time to exit the directory without saving changes and return to the idle screen.

Keypad characters

Dial key

Presses

Directory memory

Entries cannot be edited after screen displays

Directory memory

Store numbers and names in the directory

1. Press , then . The screen displays

2. Dial the telephone number you want to store (up to 24 digits).

Press to store the last number dialed.

If the redial number is longer than 24 digits, you will hear an error tone if you are off hook while storing the number. The number cannot be stored.

3. Press . The screen display includes

4. Use the Keypad characters chart on page 23 to enter a name up to 15 characters long. Use CALL LIST to backspace and CALL

LIST to advance or add a space. When you

want to enter two characters in a row which share a keypad button (for example M and O), you must press CALL LIST to move the cursor to the next position. There is no time limit for entering the name.

5. Press to store the name and number.

To exit the directory at any time without saving changes, press

CLEAR .

Store a pause or flash in a directory number

Press CALL LIST twice to store a pause in the dialing sequence (the screen displays ). Press to store a press of the flash button (the screen displays ).

To exit the directory at any time without saving changes, press

CLEAR .

Store a call history number in the directory

1. Press CALL LIST or CALL LIST to scroll through the call history.

2. Press to store displayed call information in the telephone directory. The screen displays

Call information is stored exactly as it appears in the call history. You cannot edit the name or number before it is stored.

View directory entries

1. Press .

2. Press CALL LIST or CALL LIST to scroll through an alphabetical list of numbers/names stored in the telephone directory.

Use the keypad and the Keypad characters chart on page 23 to enter the first character of the name you want to view, then press

CALL LIST if needed to move to the

desired name.

3. Press to exit.

Directory memory

To exit the directory at any time without saving changes, press

CLEAR .

Directory memory

Dial a directory number

1. Follow the directions in View directory entries on page 25 to find the number you

want to call.

2. When the entry you want is displayed, press to make the call. The speakerphone is activated.

Lift the handset, then press to make the call.

To exit the directory at any time without saving changes, press

CLEAR .

Delete a directory entry

1. Follow the directions in View directory entries to find the number you want to

delete.

2. When the number you want to delete is displayed, press . The entry is deleted.

To exit the directory at any time without saving changes, press

CLEAR .

Caller ID operation

If you subscribe to caller ID service with your local service provider, this stores all incoming calls with valid caller ID information in the call history. Name, number, time and date can all be stored, if they are sent with the call. A call is assigned a number from 1 to 65. The most recent call will have the highest number. The call history number appears next to the phone number on the display. N

ew (unreviewed) call information shows NEW in the display. A repeat

call from the same number shows REP in the display.

If you answer a call before information appears on the screen, it will not be stored in the call history. Between the first and second rings, the screen displays:

Call information is displayed for about 30 seconds.

telephone

The caller's name (up to 15 letters are sent by your phone company), The caller's area code and telephone number (area code is not displayed if it is programmed as the home area code), The time and date of the call. The call's position in call history, which is displayed to the left of the phone number.

telephone

Caller ID operation

1. If you press while the phone is ringing, or while you are on a call, the call information will not be stored in the call history.

2. If you are using the display for setup or to see entries in the set's memory and a call comes in, press while the phone is ringing to see the call information. If you were setting up the phone, press first to save the set up information. Even if the call information is not displayed, it will be stored in the call history.

REMOVE

CLEAR

OPTIONS

Caller ID operation

Caller ID

You can customize how the caller ID features of this product work. See Set remaining features on page 14 for instructions. For options, see CALL HISTORY, REPEAT

CALLS, and CALL LIST ORDER in the

on page 15.

Feature summary

Review call history

To review earlier calls, press CALL LIST . To advance through call history from an earlier call, press CALL LIST . When you reach the end of call history, the screen displays the beginning of the list again.

Remove call records

Remove a specific call record

1. Press CALL LIST or CALL LIST to display the call record you want to remove.

2. Press and release . The call record is removed.

Remove all call records

1. Form the idle screen press and hold until the screen displays (for approximately

1.5 seconds):

2. Pres s again to remove all calls.

The screen will briefly display DELETED

and then automatically return to the

idle screen.

Once a call is removed from call history, it cannot be retrieved.

Display dial

While you are reviewing the call history, you can dial a number displayed on the screen.

1. Lift the handset.

Skip to step 2 to use the speakerphone.

2. Press CALL LIST or CALL LIST until the number you want to dial is displayed.

3. Press . The screen shows the number being called and the call is dialed automatically. If the screen displays or

, the present number cannot be dialed.

You cannot use this feature to dial

or numbers, see page 30.

Dialing Options

If the number displayed in the call history needs to have a 1 or the area code added or removed, you can do that. When the number you wish to call is displayed, press and then press CALL LIST or to scroll through the dialing format choices.

Caller ID operation

The various dialing options are:

The specific dialing options available for each call history record depends on the format of the original call.

Screen messages

Screen displays: When:

Caller ID operation

The other party is blocking name information.

The other party is blocking number information.

The other party is blocking name and number information.

Your phone company is unable to receive information about this caller's name.

Your phone company is unable to receive information about this caller's number.

Your phone company is unable to receive information about this caller's name and number.

There is no directory entry beginning with the letter you entered.

This number cannot be dialed.

Default settings

Function: Default setting:

Language

Contrast

Clock

Call history

Repeated calls

Call list order

CID - call waiting

English

All calls

Combined

New calls first

Default settings

General product care

To keep your phone working and looking good, follow these guidelines:

Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). DO NOT expose it to direct sunlight or moisture. Avoid dropping the phone and/or other rough treatment. Clean with a soft cloth. Never use a strong cleaning agent or abrasive powder because this will damage the finish. Retain the original packaging in case you need to ship it at a later date.

General product care

Technical specifications

REN

Batteries

Product weight

(unpacked)

Product dimensions

pounds

Inches long x inches long x inches high

Technical specifications

In case of difficulty

If you have difficulty operating this phone, try the suggestions below.

For customer service, visit our website at or call 1 (800)222-3111. In Canada, please call 1 (866) 288-4268.

Have the serial number, found on the underside of your phone, available when contacting customer service. Please also retain your receipt as your proof of purchase. To purchase accessories or replacement parts, please contact customer service through the above website or telephone number.

Telephone operation

www.telephones.att.com

Problem

No dial tone

In case of difficulty

Problem

Telephone does not ring

Problem

Incorrect time and date on incoming calls

Solution

Make sure all plugs are connected properly.

Inspect the telephone line cord connections

at the modular jack and telephone. Also

inspect the coiled handset cord connections

at both ends.

Unplug the telephone and connect it to

another modular jack. If it still does not

work and other telephones in your home

are working, the problem is with this

telephone.

Solution

Make sure the RINGER switch is not set to

OFF.

If there are several other telephones on the

same line, try disconnecting some of the

other telephones. Having too many

telephones connected can also create

problems such as low ringer volume or

impaired sound quality during calls.

Solution

The local telecom provides the time of

the call along with the other caller ID

information. Report the problem to the

telephone company. (Telephone should

show correct time after the first call) If

you do not have caller ID service, please

set the time manually.

Telephone operation

Problem

CALL INFO light

incorrectly flashing

Solution

Make sure the telephone line cord is connected properly.

Telephone directory

Problem

Difficulty storing numbers in memory

Solution

Make sure you are pressing the correct sequence of buttons for storing numbers.

If you are interrupted by a recorded announcement asking you to hang up or by a loud buzzing noise, hang up and store the number without lifting the handset.

Caller ID operation

Problem

Screen is blank

Solution

Make sure the batteries are correctly installed. Replace batteries with new batteries.

Caller ID operation

In case of difficulty

Problem

Screen displays

Solution

The phone has received incomplete or corrupted caller identification information from the telephone company. The phone will display as much information as possible.

Problem

No caller ID information while on a call

Solution

Make sure your telephone company provides caller ID information while you are on a call. This is sometimes known as caller ID on call waiting or type 2 caller ID.

Make sure you have the CID - call wait feature on this phone set to (see Feature summary beginning on page in Feature setup).

The phone cannot display the information if another phone on the same line is in use. Make sure all extensions are on hook.

Problem

Display dial does not work

In case of difficulty

Screen incorrectly displays LINE IN

USE

No caller ID information for some calls

Solution

A home area code must be programmed. If you try to display dial before entering a home area code, you will be prompted to enter the home area code. Enter the code and press .

SolutionProblem

Make sure the telephone line cord is connected properly.

SolutionProblem

The phone cannot display or store the information while another phone is using the same telephone line and this phone is being used or not.

directory card

Base unit

base wedge

batteries

battery compartment

call history

call information

call record

Call waiting service

call-waiting signal

Caller ID

Caller ID information

Caller ID service

Caller ID with call waiting

CALL INFO light

Display dial

display screen

fax machine

feature setup

flash

handset

Index

Data port

date and time

dial tone

dialing options

Difficulty storing numbers

in memory

directroy

handset cord

handset tab

hold

Home area code

language

line cord

Local area code

loud buzzing noise

modem

Screen displays

MUTE light

Index

No caller ID information

while call waiting

No dial tone

One touch buttons

One touch locations

Screen is blank

screen lighting

SPEAKER light

speaker phone

switchhook

Telephone does not ring

time and date

redial memory

redial number

REP

REPEATED CALLS

RINGER switch

ringer volume

volume

wall jack mounting studs

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AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures,

licensed to Advanced American Telephones.

Printed in China. Issue 6 AT&T 07/07

AT&T ATT950 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual