December 16, 2016 Alexander Fitch First Draft 0.0.1
Engineering
Release
January 4th Alexander Fitch Add Wall Mount instructions and FCC statements 0.0.2
Engineering
Release
The purpose of this document is to communicate the technical information associated with the
C61W and Wireless Video Bridge Gen2, and to provide an overview addressing how the new
capabilities may impact the customer, agent and field technician.
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C
ONTENTS
User Manual –
Wireless Video Bridge Gen 2
I. Overview ........................................................................................................................... 6
A. Wireless Video Bridge ................................................................................................. 6
II. Hardware Information ........................................................................................................ 7
A. Wireless Video Bridge ................................................................................................. 7
1. Front Panel ............................................................................................................ 7
Figure 3 : Side View with new logo ............................................................................................. 9
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Term
Description
TERMINOLOGY
WVB Wireless Video Bridge
User Manual –
Wireless Video Bridge Gen 2
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I. O
The Wireless Video Bridge Technical Communication will cover all the aspects of Wireless
Video and the Wireless Video Bridge.
A. W
The WVB Gen2 is a second generation Wireless Video Bridge that is targeted as a direct
replacement to the WVB Gen1 with enhanced networking features.
The Wireless Video Bridge (WVB2) provides the ability to stream DIRECTV programming
from a Genie server to the Genie Mini (C41W or higher) client wirelessly.
The Wireless Video Bridge provides video distribution throughout the home without the use
of coaxial or CAT5 cables at every TV. The WVB2 creates a private network only accessible
to DIRECTV products.
VERVIEW
IRELESS VIDEO BRIDGE
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II. H
A. W
1. Front Panel
ARDWARE INFORMATION
IRELESS VIDEO BRIDGE
FIGURE 1: WVB - FRONT PANEL
The front panel contains
• Multicolor status indicator LED.
The WVB2 is to be installed vertically (It is not to be placed in horizontal position)
The WVB2 can be wall-mounted using the mounting bracket provided. When using the
mounting bracket, the WVB2 should remain positioned upright (not upside down).
2. Rear Panel
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FIGURE 2: WVB - REAR PANEL
3. The rear panel contains
• Red reset button
• Add Client button
• Ethernet port
• Two Satellite in F connector
• DC power Inlet connector matching EPS10 external Power supply
• A green power indicator LED.
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FIGURE 3 : SIDE VIEW WITH NEW LOGO
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WVB2 Specifications
Size and Weight
• Height: 182”
• Width: 190”
• Depth 182”
• Weight: 12.05 oz.
Packaging
• Carton
• Height: 10.25”
• Width: 4”
• Depth: 9”
• Weight: 2 lb.
Environmental Requirements
• Operating temperature:32° to 122°
F (0° to 50° C) for indoor units
• Storage temperature (No Damage):
-40° to 150° F ( -40° to 66° C)
• Relative humidity: 93% non-
condensing
Ports and Interfaces
• 802.11n,ac Wi-Fi
• Coax Network SWiM input
• Coax Network SWiM output
• DC Power Input
• Inactive Ethernet Port
Power
• EPS10 External PSU
• AC external PSU -120v~60HZ, 18W
• Input: 12V DC 1.5A
• Active Current Consumption (DC) :
1.0A – 1.2A
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III. M
The minimum requirements for a Wireless Video distribution are
• SWiM installation
• Genie server (HR34/HR44/HR54/H44+HDD)
• Wireless Video Bridge
• At least one wireless Genie Mini Client
INIMUM REQUIREMENTS
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IV. F
EATURES
Functionally, the WVB Gen2 is identical to the WVB Gen1 with the exception of the following
features:
A. 802.11
802.11ac is the latest IEEE Wi-Fi standard which provides increased bandwidth and
additional throughput over increased range compared to 802.11n (on which WVB Gen 1 is
based). Increased throughput is required to sustain the level of video traffic required to
support more concurrent clients which are a feature of the HS17family of products with up to
7 HD clients supported or 2 Wireless 4K Clients and one Wireless HD client.
B. MOCA 2.0
MoCA 2.0 allows for increased frequency range and channel bandwidth, which leads to
increased throughput over greater distances in comparison to MoCA 1.1. MoCA 2.0 is also
backwards compatible with MoCA 1.1 and will therefore allow for operability with existing,
MoCA 1.1 compliant products.
C. W
The WVB Gen2’s ability to act as a wireless repeater indicates that the WVB Gen2 will offer
a wireless solution for extending the range of the internal WVB of the HS17
D. W
The WVB Gen 2 will contain an Add Client Button that will primarily be used with the HS17
eliminating the need to add the RVU Client through the “Add Client” Screen. If the user
chooses, they also have the option of adding a RVU client through the “Add Client” screen
just like the WVB Gen 1.
AC SUPPORT.
IRELESS REPEATER FUNCTIONALITY
IRELESS PROTECTED SETUP
Feature Comparison between the WVB Gen1 and the WVB Gen2
• The Wireless Video Bridge Gen 2 (WVB2) is connected to the Genie server via the
SWiM/MoCA network.
• The WVB2 acts as an access point for the C61W, creating the Wireless Video Network
for wireless clients (C61W).
• The WVB2 delivers audio/video and the user interface wirelessly to the clients as if there
was a traditional coax network in the home, and this connection is different and separate
from the Wi-Fi connection to the customers Router.
FIGURE 4: WI-FI & DIRECTV’S WIRELESS VIDEO NETWORK DIFFERENCES (NEW DIAGRAM)
The WVB2 and the Wireless Client (C41W, C61W) should be placed no further than 80
feet apart and have no more than 5 internal walls between them. It is important to
recognize this is guidance and home construction will significantly decrease range.
Walls and other barriers can decrease the range and significantly impact the maximum
distances. Use signal strength to determine installation quality.
Below are examples of various barriers and how they degrade the signal and lower the
maximum distance from the WVB2.
Standard Medium Strong Extreme
• Plexiglas
• Sheet plywood
• Internal wall (2
layers drywall +
2”x4” studs)
• Fir lumber
• Non-stucco
external wall (wood
siding)
• Wood floor/ceiling
• Stucco wall (with
diamond metal
mesh)
• Brick/Stone
wall/fireplace
Metal objects
(ducting, appliance,
enclosure, television)
• Double-pane tinted
high efficiency
door/window
<5 dB signal loss 5-10 dB 10-20 dB >20 dB
No impact up to 5
barriers, 15 feet
distance impact for
30feet distance
impact per barrier
45feet distance
impact per barrier
Potential link
breakage with solid
RED LED
each additional
barrier
Examples of operating range
• 65 feet with 5 internal walls + 1 standard barrier
• 50 feet with 5 internal walls + 1 medium barrier
on the floor as it may be easily knockedonitsside.
survey/Beacon mode procedure. This procedurecoversboth
is not to be connected to the SWiM/MoCAnetwork
1W) in the location theywillbeused.
it shouldbeplaced
position as possible to fully verify signalquality
1W) to the TVandp
the following“Connectingto
1W with older softwarewillhavea
1Ws with new softwarewillhavea
). The user need not wait for thisscreentodisplay;
/Continue
C. W
IRELESS VIDEO
User Manual –
B
S
URVEY (AKA BEACON MODE
)
The WVB2
clients (C6
• D
•
•
The WVB2
If the C41W,
to
WVB.
1)
2)
2 to service the Wireless Clients (C6
4) location
2.
If the WVB2
2
2
2
1W is to be mounted behind the TV,
and Wireless
2.
until
close
from the
3)
C41W, C6
C41W, C61W) will boot up to
C41W, C6
tion, and C41W or C6
th the next step.
•
disabled.
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ower on. The
option is
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If the user selectsSetupInstructionstheinstructionsscreenisdisplayed.
theplacementfortheWVB
Select a locationfortheWVB
Best locationtoprovideGREE
(use 5 wallsand80feetastheguide)
Access to thecoaxSWiMnetwork.DonotconnecttheW
network yet.
ontheWVB
up to a statereferredtoas‘Surveymode’or
transmitsasignalfor
sequenceisasfollows:
LED
The boot uptakesapproximatelytwominutes.
Once boot uphascompleted,theWVB
2
Wireless VideoBridgeS
that have not previouslybeenpaired(factory
reset to factorydefaults.
The signalstrengthoneverywirelessclient(
checkedbyensuringthattheNetworkLED
User Manual –
WirelessVideoBridgeGen2
based on the following factors:
N LED to all wireless clients(
and observe the power up sequence.
Beacon
1W)
LED alternatesGREEN/YELLOW.
mode.
mode works only onWVB
) or client
C
is GREEN
•
4) Select
FIGURE 6: C41W SIGNAL STRENGTH SCREEN
2
2
•
•
5) Power
• WVB2
•
•
• The WVB
6)
2
‘
wireless clients (C41W, C6
flashes BLUE during boot up.
2
is now in Video Bridge Survey/Beacon
urvey/Beacon
fresh
C41W,
C41W, C61Ws)
VB2 to the coax
The WVB boots
Mode’ where it
. The WVB boot
2 and clients
s that have been
61W) should be
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• If one or more of the wireless clients’ (C41W, C61W) network LED are not
green, the WVB2 will need to be relocated to an area that maximizes range
and minimizes interference. Refer to Troubleshooting section for more details.
• If more than one wireless clients (C41W, C61W) will be installed and a
GREEN LED cannot be achieved on all wireless clients (C41W, C61W) the
technician has the following options:
• Use a wired client (C41/C51/C61). Follow existing guidelines to install
the wired client if needed.
• Use more than one WVB2. Choose a location for the first WVB2 that
covers most of the wireless clients (C41W, C61W) and choose
another location for a second WVB2 to cover the wireless client(s)
(C61W) that have poor signal coverage.
7) Do not proceed if the signal strength is marginal (yellow network LED’s on
the wireless client (C61W(s)) A yellow network LED on the wireless client
(C61W) indicates poor signal strength to the WVB2. Consider moving the
WVB2, adding another WVB or using a wired client.
D. WVB
INSTALLATION
Once the WVB2 survey is complete and the optimal locations for the WVB2(s) and wireless
clients (C61W) have been determined, installation can begin.
1) If not previously performed, install the ODU/SWiM and run the coax cable to the
WVB location(s) (do not connect the coax to the WVB2 yet).
2) If not previously performed, install, update the software and activate the
Genie server
3) Connect the WVB2 to the SWiM/MoCA network (if more than one WVB2 is
used, connect all WVB2’s to the SWiM/MoCA network)
4) If WVB2 is not powered on, power on the WVB2. After a short delay (less
than 1 minute) the LED should be Solid GREEN. Note: The LED will be
solid BLUE if the Genie server previously had ANY clients (wired or
wireless) paired to it. If not solid GREENor solid BLUE refer to
Troubleshooting section. (Full boot takes about two minutes).
5) On the Genie server verify OSD “A wireless video bridge has been found
and configured successfully”. Select OK to clear the OSD. This often takes
only 30 seconds however it can take up to several minutes.
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FIGURE 7: GENIE-WVB FOUND OSD
6) If the OSD does not display on the Genie server, check the WVB2 LED
and refer to the troubleshooting section.
7) Verify all WVB2s are connected to the Genie server by checking the WVB
status under Whole Home > Video Bridge > Video Bridge Status on the
Genie server.
• Each WVB in the system should show ACTIVE.
8) Installation of the WVB2 is complete once all WVB2s appear ACTIVE on
the Genie server’s Video Bridge Status screen and all WVB2s have a solid
GREEN or solid BLUE LED. (This means that the Genie server and the
WVB2 are connected, even though you may not have a wired or wireless
client connected).
E. A
DDING WIRELESS CLIENTS
(C61W)
Once the WVB2 is properly configured by the Genie server, the wireless client(s) (C61W)
can be added. The WVB2’s network status light should be Solid GREEN or BLUE (if
previous clients were connected)
1) On the Genie server, go to “Add a Client” from the “Whole Home” menu and note
the PIN displayed on the screen. (These steps will change in Goliath and when in
Lenient mode or Full Client Tracking mode. See FE-TC D-088 Goliath/Flower
Tech Comm) Keep the Genie server on this screen until all wireless clients
(C61Ws) are installed and are at live video.
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FIGURE 8: GENIE "ADD A CLIENT" SCREEN
2) Approximately ~30 seconds after entering the “Add a Client” screen at the
Genie Server, the WVB will have a flashing LED that alternates between
GREEN and BLUE. This indicates that the system is in the proper state to
add a wireless client (C61W).
3) If not already powered on, power ON one of the wireless clients (C41W,
C61Ws)
4) On the wireless client (C41W, C61W), select the “Connect Now”/”Continue”
button while in the “Connecting to Video Bridge” screen to begin client
connection and registration.
FIGURE 9: C41W "CONNECTING TO VIDEO BRIDGE" SCREEN
5) “Attempting to connect to video bridge…” will be displayed.
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• The network led may flash RED while you are on this screen
• After this screen, it is common to see a momentary (3-5 seconds) gray
screen before the Enter PIN screen appears.
• If “Unable to connect to Video Bridge” OSD appears, see Troubleshooting.
FIGURE 10: C41W "ATTEMPTING TO CONNECT TO VIDEO BRIDGE" SCREEN
6) When wireless connection between the WVB2 and wireless client (C41W,
C61W) completes, enter the PIN provide by the Genie server. (This
process will change in Goliath and when in Lenient mode or Full Client
Tracking mode. The PIN will no longer be required. See FE-TC D-088
Goliath/Flower Tech Comm for all related changes)
FIGURE 11: C41W "ENTER PIN" SCREEN
• At any time throughout the installation, the Software Download OSD may
appear. If the OSD appears, then select “OK, Download” to start the
download. Do NOT exit Add Client on the Genie server until the download
completes.
he following diagram showstheconnectionbetweentheGenie,WVB
User Manual –
WirelessVideoBridgeGen2
1W) may gotograyscreen,
solidGREENnetwork
LED should displayasolidBLUE.
(If internet connected, pressthe“Dash”(
ll be SolidBlue.
client, put the other ClientsintoStandby
should still be Soli
solid GREEN network
F. F
INAL CHECKS
14) All
1) Turn
2)
3)
4)
5)
6)
to Green.
LEDs.
Codes.
the wireless client (C6
C61W) that are ON should have
1-2 minutes the WVB2
2 is Solid Blue.
2 should sti
LED will go back
-)
7)
LiveTV.
8)
th
and 8th
9)
10)
2
d Blue.
T
2 and C61W.
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FIGURE 12: WVB AND C41W INSTALLATION DIAGRAM
The diagram on the following page depicts an alternate approved installation for a Genie, WVB2
and C61W setup:
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FIGURE 13: WVB AND C41W INSTALLATION DIAGRAM (ALTERNATE INSTALLATION)
G. R
EMOVE
WVB2
FROM THE GENIE SERVER
This process is only intended to be used if the WVB2 is to be permanently removed from the
Genie server. If replacing a WVB2, go to the “Replace WVB” section in this document. If
more than one WVB2 has been installed and a WVB is removed permanently, this
procedure should be performed to stop an error from occurring on the Genie server. (These
steps will change in Goliath and when in Lenient mode or Full Client Tracking mode. see
FE-TC D-088 Goliath/Flower Tech Comm)
1) Navigate to Menu -> Settings & Help -> Settings.
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FIGURE 14: GENIE SETTINGS SCREEN
2) Select Whole-Home -> Video Bridge.
FIGURE 15: GENIE SELECT VIDEO BRIDGE SCREEN
3) If a WVB2 is configured to the network, the “Remove Video Bridges” option
is enabled.
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FIGURE 16: GENIE REMOVE VIDEO BRIDGES SCREEN
4) Select the option Remove Video Bridges. The screen will list all the
WVB2’s that are configured to the network. Select “Continue” to remove
the WVB2.
FIGURE 17: GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN 1
5) Follow the on-screen instructions and press “-“to complete the removal of
the WVB2.
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FIGURE 18: GENIE REMOVE WIRELESS VIDEO BRIDGES SCREEN2
6) A successful completion OSD will appear. Press “OK”.
7) The removal will cause the wireless clients (C61Ws) that are paired with
this WVB2 to disconnect from the wireless network.
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VI. T
H. C
4. Wireless Client (C61W) Grey/Black screen no Banner
ROUBLESHOOTING FOR
LIENT SYMPTOMS AND TROUBLESHOOTING
Technician Troubleshooting:
8) If the wireless client (C61W) network LED is Green, then follow normal
Gray/Black screen troubleshooting.
• Change channels
• Turn off the wireless client (C61W) for 15 seconds and then turn it back on.
• Verify the customer’s TV is on the correct input
• Verify cables and connection to the TV is good (including trying a different
cable and input to the TV)
If the LED is not Green, or normal Gray/Black troubleshooting does not resolve
then continue to step 2.
9) Run system test on the Genie server. Troubleshoot any error codes that appear
(see Genie error code table).
a. If there are no error codes, check the LED status light on WVB2.
b. If LED is not BLUE then see WVB2 LED status troubleshooting
OSD
AND DIAGNOSTICS
c. If WVB2 LED is BLUE, then check LED status light on the wireless
client (C61W)
d. If LED is not Solid GREEN then see wireless client (C61W) LED status
troubleshooting
e. Extra steps for Technicians ONLY (The “Excellent”/”Good” text that is
referenced below is already in the Genie servers screens, however
they should not be used until the Genie Server has the Goliath
Software)
10) On the Genie Server go to Setting & Help >/ Settings > Info & Test > More
System Info
11) Scroll down to the Wireless Client(s) that is having the issue and look at its
“RSSI”.
12) If the RSSI does not show “Excellent” then troubleshoot the same as a “Yellow”
Network LED on the C61W”
Note: “Good” status is normally acceptable unless the customer is complaining of
intermittent issues. “Good” indicates that the Network LED is Green, but it might
be on the edge of going to “Yellow”. RSSI value of “Excellent” helps to ensure that
there are enough margins to overcome interferences in the customer’s home.
a. If internet connected, power-cycle the router.
b. Reset the WVB2
c. Reset the Genie server, and wait for it to boot up to video
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d. If the client does not have LiveTV, reset the client, wait for client
network LED to turn Green and wait 2 minutes.
e. If not resolved, agents setup a service call
f. If not resolved, Technicians:
If the server is connected to the router wirelessly (HR44 internal Wi-Fi/CCK-W)
then change to a BB-DECA, and refer to “Resetting a Genie with Clients” section
above. If still unresolved, escalate to FPR.
Agent Troubleshooting:
1) Verify the TV is on.
2) On the C61W, verify the front power button lights up solid blue.
a. If blinking Blue, there is a software download in progress. Wait 5
minutes
b. If no blue light, troubleshoot for Receiver Will Not Turn On.
3) Channel up or down
4) If video does not return, then turn the C61W Off, then On
5) If video does not appear, then Press Guide on the remote.
a. If the Guide appears, then Continue to Step 6
b. If the Guide does not appear, then follow the below to check
connections and Input
• Press the Input button on the DIRECTV remote.
1. Ask the customer to slowly cycle through the TV's video inputs.
2. If one input setting gives a clear picture with the Guide, advise
the customer to set the TV to that input for DIRECTV service.
• If using HDMI:
1. Turn the TV off and on to reinitialize the HDMI port.
a) If successful, escalate to NET -- noting the customer's TV
model.
2. Verify the HDMI cable is connected to the HDMI jack on receiver
and TV.
3. Disconnect and reconnect the cable from the receiver to the TV;
make sure the connections are secure.
a) This re-establishes the 2 way communication between the
receiver and the customer's TV.
b) If successful, escalate to NET -- noting the customer's TV
model.
4. Try an alternate HDMI jack.
a) Some TVs have more than one HDMI input; make sure to
change the TV input to match the alternate HDMI jack.
5. If there's an A/V receiver or any other device attached, remove it;
run the HDMI cable directly from the receiver to the TV.
6. Try using component cables (i.e., 10-pin Connector) with audio
cables and change the TV input to Component -- Offer Cords &
Cables if needed.
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6) Run a system test on the Genie server.
7) If no diagnostic code, check the color of the Network LED on the C61W.
a. Not solid green: Troubleshoot per the LED color.
b. Solid Green: Continue.
8) Check the color of the Network LED on the Wireless Video Bridge.
a. Not solid blue: Troubleshoot per the LED color.
b. Solid Blue: Continue.
9) If issue persists, reboot the C61W.
a. When rebooting C61W, pay attention to any screens that appear during
the bootup. If the initial screen appears (Hello, Your DIRECTV receiver
is starting up), but Live TV does not appear then you may need further
troubleshooting after rebooting the Genie Server
10) If issue persists, reboot the Genie Server
11) If issue persists, and during the C61W boot up, did the customer see the “Hello,
Your DIRECTV receiver is starting up” screen?
a. If Yes, then reset the C61W to Factory Default setting
1. On the C61W pressing and holding the DIRECTV Logo Power
button for 5-10 seconds (This is the Power button, NOT the Red
Reset button)
2. When the power button is released, the receiver will reboot up to
factory defaults.
3. Does the customer now see video
a) If no, then Offer a Service Call
b) If yes, then C61W was probably in a resolution that their TV
does not support. Since the customer has reverted their C61W
to factory default, you now need to help , the customer with
some of their settings
i. Remote
• If the customer is not using the RC71 or higher remote,
then you can skip this step. If they have an RC71, reset the
remote to IR mode, then reprogram the RF mode
I. On the remote, press and hold MUTE and Select.
II. Green LED blinks twice.
III. Press 9-8-7
IV. Green LED blinks Red for less than a second times
<<yes RED is correct, the remote spec says green flash
4x but that is not how the remote works>>
V. The remote should now control the C61W and the TV
setting should remain
VI. If the customer wished to be in RF mode, then follow
Enable RF for the Genie Remote
ii. If needed, help the customer with setting up Favorites,
Parental Controls, Resolution and TV
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b. If Nothing was seen during the C61W boot up, then Offer a Service
Call.
5. C61W Program Banner displayed, no Video on TV
Troubleshooting: Refer to Troubleshooting steps above.
6. C61W Video/Audio on TV but no Menu, Guide or List displays
Troubleshooting: Refer to troubleshooting steps above.
7. Freeze Frame/Pixelization on wireless client (C61W)
Troubleshooting: Refer to Troubleshooting steps above.
8. C61W does not display the Enter PIN screen
Troubleshooting:
13) If the Genie server is not in “Add a Client” screen, put the Genie server in the
Add Client mode and follow the installation procedures.
14) If that does not resolve the issue,
• Agents set up a service call.
• Technicians – Follow installation steps.
Wireless Video Bridge Gen 2
9. Wireless client (C61W): Add a Client failed (does not display video after Add a
Client exited)
Troubleshooting: Refer to Troubleshooting steps above (Gray/Black screen
troubleshooting).
• And/or Wireless Client has Yellow, Red or Blinking Red Network LED
Probable Cause
• Poor placement of the WVB2 and/or Wireless Client
Installer Training Troubleshooting
1) For Yellow or Solid Red Network LED on the Wireless Client:
a) Ensure there are no obstacles around the WVB2 or the Wireless Client that
would degrade signal quality.
b) Try moving the WVB2 to a better location to improve the signal to the
Wireless Client locations. Remember the minimum distance guidelines to
separate the WVB2 from other wireless devices like the customer’s router, an
HR44 with built-in WiFi, or, for example, a Playstation with a WiFi connection.
2) For a blinking Red network LED on the Wireless Client:
a) Put the Genie Server back into “Add Client” mode (Menu > Settings &
Help > Settings > Whole Home > Manage Clients > Add Client)
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b) If the Wireless Connection was lost while watching video, the “Wireless
Connection Lost” screen will appear. (if the Wireless Client was in Standby,
“Select a Server/ No Server Detected” will appear and will change to the
Wireless Connection Lost OSD)
c) Select “More Info, then “Reset Connection” from the C61W on-screen display
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d) The follow the installation steps to check the signal strength and pair the
Wireless Client
I. OSD
TROUBLESHOOTING
11. Genie server OSD:
“Wireless Connection Lost. The connection to wireless video bridge has been lost.
Please make sure all wireless video bridges are connected and have power. If the
problem persists call DIRECTV at 1-800-531-5000”
Probable Cause:
• The WVB2 lost connection to the Genie server
• The WVB2 lost power or is rebooting
• Troubleshooting should focus on the connection from the WVB2 to the
Genie server
Troubleshooting
15) Check if the clients are having a problem. If yes, troubleshoot client symptoms.
16) If no, educate customer that the OSD was temporary and choose to ignore OSD.
12. Wireless Client (C61W) OSD:
“Wireless Connection Lost. The connection to wireless video bridge has been lost.
Please make sure all wireless video bridges and server are properly connected and that
this client is within range of the wireless video bridge”
Probable Cause:
• The WVB2 lost connection to the Genie server
• The WVB2 lost power or is rebooting
Version 1.0.0 12/16/2016 Page 35
Page 36
wirelessclient(
Check the C61WLEDandtroubleshootaccordingly.
If LED is GREEN,troubleshootasperC61WGrey/Blackscreensymptoms.
C61W
erver. No ServersWeredetected.Checkyournetworkconnections”
Troubleshooting:
Verify the wirelessclient(C61W)networkLEDisGreen
If the LED isGreen,allow2minutesfortheLiveTVtoreturn
If the wireless client(C61W)networkLEDis
needed in casetheWVB2hasnotloadedthenewsoftware)
Treat the sameasGenieServerOSD“WirelessConnectionLost”
and this client is withinrangeofyourvideobridgesignal”
User Manual –
WirelessVideoBridgeGen2
C61W) is not in range of the WVB2
blinking Red, resettheWVB2(thisis
ensure Wireless Video Bridge lights issolidBLUE.
cables on the Wireless Video Bridge and Serverisproperly
re that the video bridgeisinsurveymode
• The
Troubleshooting
17)
18)
13. Wireless Client (
“Select a S
Technician
19)
•
20)
21)
) OSD:
Bridge
.
22)
23)
•
•
24)
25)
26)
27)
14. Wireless Client (
“
Prob
28)
29) Follow
15. Wireless Client (
) OSD:
”
) OSD:
a Client Screen.
“
Version 1.0.0 12/16/2016
Page 36
Page 37
User Manual –
Wireless Video Bridge Gen 2
Probable Cause and Troubleshooting:
30) Select the OK button will bring the user back to connect to video bridge screen
31) Ensure the Genie server is on the Add Client Screen,
32) Ensure that the WVB2 LED is alternating Blue/Green.
33) Make sure you are not selecting “Connect now” or “Continue” on more than
one client at a time.
J. G
ENIE SERVER ERROR CODE TABLE
The Genie server has additional error codes for troubleshooting the WVB2 and wireless
clients (C61W). These are listed in the table below. These codes may be displayed after
running system test on the Genie server.
Diagnostic
Code
89 (Genie
only)
Text Cause
“Unable to connect to the
Wireless Video Bridge(s) on
your network. In order to
display any video the
receiver needs to be
connected to a Wireless
Video Bridge. Please verify
that all Wireless Video
Bridges on your network are
powered on and have the
coaxial cable connected.
Select \"Test Again\" to see
if this has solved the issue.”
Diagnostic Code: 89
The Genie server
does not detect
the WVB2
Troubleshooting
Steps for Tech
Training
1) Determine if the WVB2
was deliberately
removed from the
network by the
customer. If it was,
walk customer through
removing the WVB2
from the Genie by using
the system menus.
2) Ensure all WVB2s are
powered on.
3) .
Troubleshooting Steps for
Agents
1) Ensure the Wireless Video
Bridge is powered ON by
checking if the DC jack power
LED is lit up GREEN.
2) Is the LED light on the
Wireless Video Bridge blinking
RED?
•YES: Reset the Wireless
Video Bridge.
°If Wireless Video
Bridge's LED light
continues to blink Red,
“Replace WVB2”.
•NO: Continue.
3) Ensure that the coax cables to
the Wireless Video Bridge and
Server are properly connected
" and finger tight.
4) Delete all WVB2s from Genie
Server by going to Menu >
Settings & Help > Settings >
Whole-Home > Remove Video
Bridge (Add Why Component:
WVB2s will be reacquired by
the Genie Server after the
below resets are completed)
5) eset the Wireless Video
Bridge.
6) Reset the Genie server.
If issue persists, schedule a service
call.
Version 1.0.0 12/16/2016 Page 37
Page 38
User Manual –
Wireless Video Bridge Gen 2
Diagnostic
Code
90 (Genie
only)
91 (Genie
only)
Text Cause
“One or more of the
Wireless Video Bridges on
your network reports an
error. You may experience
poor quality or intermittent
loss of video on your
wireless clients. Please
reset your Wireless Video
Bridge(s) using the red reset
button on the back panel.
Select \"Test Again\" to see
if this has solved the issue.”
Diagnostic Code: 90
“One or more of the
Wireless Video Bridges on
your network reports an
error. You may experience
poor quality or intermittent
loss of video on your
wireless clients. Please
check the coaxial cable
connection to your Wireless
Video Bridge(s) then reset
them using the red reset
button on the back panel.
Select \"Test Again\" to see
if this has solved the issue.”
Diagnostic Code: 91
WVB2 Internal
Error. (Hardware
Issue)
WVB2 MoCA
Error.
Troubleshooting
Steps for Tech
Training
1) Perform a reset on
the WVB2.
2) If WVB2 continues
to blink Red, replace
the WVB2.
3)
Troubleshoot the MoCA /
Coax network. Verify cabling
and connectors.
Troubleshooting Steps for
Agents
Note: If the customer has more
than one Wireless Video Bridge,
advise customer to find the one that
DOES NOT have a solid blue light.
1. Reset the Wireless Video
Bridge.
2. If issue persists, Replace
the WVB2 that has a
blinking Red LED.
•If the customer has more than
one Wireless Video Bridge,
advise customer to find the
one that DOES NOT have a
solid blue light.
•Although issues may be seen
on the C61W, the issue is not
with the communication
between the Wireless Video
Bridge and C61W.
1) Ensure that the coax cables to
the Wireless Video Bridge and
Genie Server are properly
connected and finger tight.
2) If issue persists, schedule a
service call
92 (Genie
only)
Version 1.0.0 12/16/2016 Page 38
“One or more of the
Wireless Video Bridges on
your network reports an
error. You may experience
poor quality or intermittent
loss of video on your
wireless clients. Please
reset your Wireless Video
Bridge(s) using the red reset
button on the back panel.
Select \"Test Again\" to see
if this has solved the issue.”
Diagnostic Code: 92
WVB2 Ethernet
Error.
Should not occur. Escalate to
NET, NET to escalate to STB
Field Support..
Should not occur.
Escalate to NET, NET to escalate
to STB Field Support.
Page 39
VII. O
Field Engineering – Technical Communications –
THER TROUBLESHOOTING
Wireless Video Bridge Gen 2
K. WVB2 LED T
LED
State
Off Device not powered
Normal Operation
Solid Blue
Blink Blue
Wireless clients (C61W) should
have a connection to the Genie
server.
Booting up.
Start within 10 seconds of
power ON.
Description
ROUBLESHOOTING
1) Plug in the approved power supply to a
No Action.
1) Normal WVB2 boot up process, takes
Troubleshooting Steps
reliable power source..
approximately 2 minutes.
Troubleshooting Steps for
Agents
1) Check the Power LED on the
rear panel of the Wireless
Video Bridge. It should be
GREEN.
2) If not Green, plug in the Power
Supply, then if still not Green
then replace Power Supply
3) If green, replace WVB2
No Action
1) Wait for Boot up.
2) Normal Wireless Video Bridge
boot up process, takes
approximately 2 minutes
3) It may take an additional 3-5
minutes for the C61W to get
video
Solid Green
Blinking
Green
Blink Green
and Yellow
Blink Green
and Blue
Version 1.0.0 12/16/2016 Page 39
Good Connection to the Genie
server but No Clients paired
with WVB2.
Bridge in Survey/Beacon Mode
MoCA network connected
No communication from Genie
server to the WVB2
Wireless Video Bridge Survey
/Beacon Mode.
No MoCA Network Established
Wireless Client Add mode
1) Follow “Adding Wireless Clients” steps
to pair and register the Wireless Clients.
This is normal when initially connecting
to the MoCA network. Allow 5 minutes
for the LED to change to Solid Green.
1) Normal Wireless Video Bridge
survey/Beacon mode without MoCA
network connected.
2) Used to position the WVB2 and Clients
during the Wireless Video Bridge
survey/Beacon Mode.
3)
1) Normal state when adding wireless
clients (C61W).
2) See Adding Wireless Client for next
DIRECTV, Inc. Proprietary and Confidential
1) Wireless Clients need to be
powered ON so that the
Registration process can start.
2) Complete the steps to add a
wireless client.
This is normal when initially connecting
to the SWiM / MoCA network. Allow 5
minutes for the LED to change to Solid
Green.
1) Normal Wireless Video Bridge
Survey mode without a coax
network connected.
2) Used to position the Wireless
Video Bridge and Clients during
the installation.
(Note: Although issues will be
seen on the wireless client
(C61W), the issues is not with
the communication between the
WVB2 and C61W)
No MoCA Network Detected.
(Note: Although issues will be
seen on the wireless client
(C61W), the issues is not with
the communication between the
WVB2 and C61W)
The WVB2 has a good
connection to the Genie server;
however there is a Poor
Wireless connection to one or
more wireless clients (C61W).
Troubleshooting Steps
steps once Genie server is out of this
Troubleshoot the MoCA / Coax network.
Verify cabling and connectors.
Troubleshoot the MoCA / Coax network.
Verify cabling and connectors..
Follow “Wireless Client (C61W) Network
LED Failures“ troubleshooting, above,
focusing on the Wireless Client(s) that
has a Yellow or Red Network LED
Troubleshooting Steps for
Agents
mode.
3) Complete the steps to add a
wireless client
1) Ensure the Coax cables on the
Wireless Video Bridge and
Genie Server are properly
attached and finger tight.
2) If issue persists, offer a service
call.
1. Ensure the Coax cables on the
Wireless Video Bridge and Genie
Server are properly attached and
finger tight.
2. Reset Wireless Video Bridge by
unplugging and plugging it back in
(same as pressing the reset button).
3. Reset the Genie server.
4. If issue persists, offer a service call.
1. Ensure that the Wireless Video
Bridge is in a vertical position.
2. If possible, ensure that there are no
obstructions (e.g., cabinets or TV).
3. Did the customer move the Wireless
Video Bridge?
a) YES: Move the Wireless Video
Bridge back to its original
location.
b) NO: Continue.
4. Did the customer move any C61W
from its original location?
a) YES: Ensure all C61W is in a
location where its Network
Status LED is GREEN.
If customer cannot get a
GREEN LED, explain
that the range between
C61W and the Wireless
Video Bridge is limited
and either:
i. Have customer
move the C61W
back to the original
location, or
ii. If the customer does
not want to move
the C61W back to
Version 1.0.0 12/16/2016 Page 40
DIRECTV, Inc. Proprietary and Confidential
Page 41
Network
Troubleshooting Steps for Agents
Field Engineering – Technical Communications –
Wireless Video Bridge Gen 2
LED
State
Blink Red
Device Error Detected
L. W
Power
LED
State
OFF
Flashing
Blue
ON OFF
ON GREEN
ON
LED
State
YELLOW
Description
IRELESS CLIENT
Description
OFF
Any
Device not
powered
Client is
updating
Software
Wireless client
(C61W) booting
Normal
operation
wireless client
(C61W)
connected;
But poor
connection to
the WVB2. This
may adversely
affect
performance.
Focus should
be on WVB2
placement.
C61W T
Troubleshooting Steps
1) Perform a reset on the WVB2.
2) If WVB2 continues to blink Red, replace
the WVB2.
ROUBLESHOOTING
Troubleshooting Steps for
Tech Training
1) Plug in the approved power supply
to a reliable power source).
Allow the C61W to finish
downloading. Update could complete
2-3 minutes
Allow wireless client (C61W) to finish
booting. wireless client (C61W) should
boot in 1-2 minutes
1) This means the customer had a
good connection to the WVB2.
.
1) Follow “Wireless Client (C61W)
Network LED Failures”
troubleshooting above
Troubleshooting Steps for
Agents
the original location,
b) NO:
If issue persists, offer a service call.
1. Perform a reset on the Wireless
Video Bridge.
2. If issue persists, Replace the WVB2
offer a Relocate.
See normal troubleshooting for Receiver
Will Not Turn On
Allow the C61W to finish downloading. Update
may take 2-3 minutes
Allow C61W to finish booting.
•
May take 1-2 minutes
No Troubleshooting needed on the
C61W.
1. Ensure that the Wireless Video Bridge is in
a vertical position.
2. If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3. Did the customer move the Wireless Video
Bridge?
a) YES: Move the Wireelss Video Bridge
back to its original location.
b) NO: Continue.
4. Did the customer move the C61W from its
original location?
a) YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
If customer cannot get a GREEN
LED, explain that the range
between C61W and the Wireless
Video Bridge is limited and either:
i. Have customer move the
C61W back to the original
location, or
ii. If the customer does not want
to move the C61W back to
the original location, offer a
Version 1.0.0 12/16/2016 Page 41
DIRECTV, Inc. Proprietary and Confidential
Page 42
Power
Network
Troubleshooting Steps for Agents
LED
State
Field Engineering – Technical Communications –
Wireless Video Bridge Gen 2
LED
State
Description
Troubleshooting Steps for
Tech Training
ON
RED
Wireless Client
(C61W)
Connected.
But poor signal
strength; This
may adversely
affect the
performance
1) Follow “Wireless Client (C61W)
Network LED Failures”
troubleshooting above
If issue persists, offer a service call.
Relocate.
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer cannot get a
GREEN LED, explain that the
range between C61W and the
Wireless Video Bridge is limited
and either:
1. Have customer move the
C61W back to the
original location, or
2. If the customer does not
want to move the C61W
back to the original
location, offer a Relocate.
b. NO:
5) If issue persists, offer a service call.
1) Follow “Wireless Client (C61W)
Network LED Failures”
troubleshooting above.
Wireless client
ON
Blinking
RED
Version 1.0.0 12/16/2016 Page 42
(C61W) not
connected to
the WVB2.
1) Ensure that the Wireless Video Bridge is
in a vertical position.
2) If possible, ensure that there are no
obstructions (e.g., cabinets or TV ).
3) Did the customer move the Wireless Video
Bridge?
a. YES: Move the Wireless Video Bridge
back to its original location.
b. NO: Continue.
4) Did the customer move the C61W from its
original location?
a. YES: Ensure the C61W is in a
location where its Network Status
LED is GREEN.
i. If customer cannot get a GREEN
LED, explain that the range
between C61W and the Wireless
Video Bridge is limited and either:
DIRECTV, Inc. Proprietary and Confidential
Page 43
Power
Network
Troubleshooting Steps for Agents
LED
State
Field Engineering – Technical Communications –
Wireless Video Bridge Gen 2
LED
State
Description
Troubleshooting Steps for
Tech Training
1. Have customer move the
C61W back to the original
location, or
2. If the customer does not want
to move the C61W back to the
original location, offer a
Relocate.
b. NO: Continue
5) If the WVB2 was just reset, allow 3-5
minutes for the C61W connect and show
live video.(The C61W Network LED
should change to green)
6) If still flashing red.
a. Reset the wireless settings
b. Then peform the steps for Add a
Wireless Client
7) If issue persists, offer a service call.
Version 1.0.0 12/16/2016 Page 43
DIRECTV, Inc. Proprietary and Confidential
Page 44
VIII. FCC S
A. Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
For operation within 5.15 ~ 5.25GHz / 5.47 ~5.725GHz frequency range, it is restricted to indoor
environment.
B. For Mobile Device Usage
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
C. For country code selection usage (WLAN devices) Note: The country code selection is for non-US model only and is not available to all US
model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation
channels only.
TATEMENTS
a. Radiation Exposure statement
Field Engineering – Technical Communications –
i.
Wireless Video Bridge Gen 2
Version 1.0.0 12/16/2016 Page 44
DIRECTV, Inc. Proprietary and Confidential
Page 45
Field Engineering – Technical Communications –
Wireless Video Bridge Gen 2
Version 1.0.0 12/16/2016 Page 45
DIRECTV, Inc. Proprietary and Confidential
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