ARRIS WTM652 User Manual

Touchstone®WTM652

Telephony Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone WTM652 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. Some models even provide a Lithium-Ion battery backup to provide continued telephone service during power outages.

The Touchstone Telephony Modem provides four Ethernet connections for use as the hub of your home/ofﬁce Local Area Network (LAN). The Touchstone Telephony Modem also provides 802.11b/g wireless connectivity for enhanced mobility and versatility. In addition, the Touchstone Telephony Modem provides for up to two separate lines of telephone service.

Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions.

Safety Requirements Getting Started Battery Installation and Removal (WTM652G only) Installing and Connecting Your Telephony Modem Conﬁguring Your Wireless Connection Conﬁguring Your Ethernet Connection Using the Telephony Modem Troubleshooting Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document. The information in this document is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and registered trademarks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,453; 7,100,011. Other patents pending.

ARSVD01202 Release 6 Standard 1.0 March 2009

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Safety Requirements

ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualiﬁed personnel only!

CAUTION

Potential equipment damage Potential loss of service

Connecting the Telephony Modem to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Modem.

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery about 75°C, or incinerating a battery, can cause product failure and a risk of ﬁre or battery explosion. Dispose of used batteries according to the instructions.

• The Telephony Modem is designed to be connected directly to a telephone.

• Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer.

• Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.

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• Do not use spray cleaners or aerosols on the Telephony Modem.

• Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are speciﬁed in IEC 60728-11, Cable networks for television signals, sound signals and interac- tive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation.

If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.

• When the Telephony Modem is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s speciﬁcations.

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FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modiﬁcations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

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European Compliance

This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Modem the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment.

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Getting Started

About Your New Telephony Modem

The Touchstone WTM652 Telephony Modem is DOCSIS or Euro-DOCSIS compliant with the following features:

• Speed: much faster than dialup or ISDN service

• Convenience: supports Ethernet and 802.11b/g wireless connections; both can be used simultaneously

• Flexibility: provides two independent lines of telephone service as well as high speed data

• Compatibility: supports tiered data services (if offered by your cable company)

All WTM652 models provide:

• Wireless 802.11b/g connectivity

• Four Ethernet ports for connections to non-wireless devices

• Up to two lines of telephone service

Your WTM652 model is one of the following:

• WTM652A: DOCSIS compliant

• WTM652B: Euro-DOCSIS compliant

• WTM652G: DOCSIS compliant with Li-Ion backup battery

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.

• Telephony Modem

• Antenna

• Power Cord

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• Quick Installation Guide

• Ethernet Cable

• Phone Cable

• CD-ROM

• Screws for wall-mounting the unit

• End User License Agreement

What’s on the CD?

The CD provides the following items:

• Quick Install Guide

• User’s Guide

Items You Need

If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:

• Telephony modem package: see What’s in the Box? for a list of items in the package.

Phone Cable

• Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Telephony Modem. The coax should be long enough to reach from your Telephony Modem to the nearest cable outlet.

• Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.

• Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from

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any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Modem and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.

• Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.

Getting Service

Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:

• the Telephony Modem serial number and cable MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem, as shown on the next page)

• the model number of the Telephony Modem

If the Telephony Modem was provided by your cable company, they already have the required information.

In addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that I need to download after I am connected?

• When can I start using my Telephony Modem?

• Do I need a user ID or password to access the Internet or my e-mail?

• Will my phone number(s) change?

• What new calling features will I have and how do I use them?

Touchstone WTM652 Telephony Modem User’s Guide

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System Requirements

The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and conﬁguring networking.

To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.

Windows

Windows 98 SE (Second Edition), Windows ME, Windows 2000, Windows XP, or Windows Vista. A supported Ethernet or wireless LAN connection must be available.

MacOS

System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available.

Linux/other Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.

Model Number

About this Manual

This manual is written to cover all of the different WTM652 models. Your model may or may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label afﬁxed to the Telephony Modem.

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Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Telephony Modem. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.

Note: To connect more than four computers to the WTM652 through the Eth-

ernet ports, you need an Ethernet hub (available at computer retailers).

The Telephony Modem package comes with one 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Modem directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5 (CAT5) straight-through cable. If you are connecting the Telephony Modem to an Ethernet hub without a crossover switch, ask for a Category 5 crossover cable.

Ethernet Cable

Wireless

The 802.11 wireless LAN standard allows one or more computers to access the WTM652 using a wireless (radio) signal. You can use the wireless connection if your computer has a built-in or aftermarket wireless card.

Note: To learn more about which wireless hardware works best with your com-

puter, see your computer dealer.

Both

If you have two or more computers, you can use Ethernet for up to four devices and wireless for others. To connect ﬁve or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers).

For more information about connecting two or more computers, contact your cable service provider.

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What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

• Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.

• Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening ﬁles sent through chat rooms, whenever possible.

• Install a virus checker and keep it updated.

• Avoid providing web or ﬁle-sharing services over your Telephony Modem. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.

• Use the cable company’s mail servers for sending email.

• Avoid using proxy

software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network.

• If you use the wireless LAN, make sure you enable wireless security on the Telephony Modem (for the same reasons that you should run only secured proxies). See “Wireless Conﬁguration” for help.

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Battery Installation and Removal (WTM652G only)

Many Telephony Modem models support an optional Lithium-Ion backup battery. The WTM652G supports the following battery models:

• Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Modem model and usage. It may be light grey (recommended battery) or black.

• Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.

• Maximum backup battery — provides up to 24 hours of backup time, depending on model and usage. It replaces the battery door, and increases the height of the Telephony Modem by about 5/8 inch (16 mm).

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Your cable company may include a backup battery with your Telephony Modem. You can order any of the batteries shown here at http://yourbroadbandstore.com/

Basic Backup Battery Installation

1 Pull back the battery door latch and remove the battery door. Set the door

aside.

2 Align the guides on the battery with the slots on the Telephony Modem as

shown below, and slide the battery into the bay.

Battery Slot

Battery Guide

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3 Push the battery pack into the bay until it seats into place. Push on the cen-

ter of the battery to avoid inserting the battery at an angle.

4 Replace the battery door: insert the hinge tabs in the receiver slots, and

close the door until the latch snaps into place.

Receiver

Slots

Hinge tabs

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Extended Backup Battery Installation

1 Pull back the battery door latch and remove the battery door. Set the door

aside.

2 Stand the Telephony Modem on its top, so the battery bay faces up. 3 Align the guides on the battery with the slots on the Telephony Modem as

shown below, and slide the battery into the bay. Note: Batteries will not insert completely into the Telephony Modem if not

oriented correctly. The battery should slide into the bay without signiﬁcant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery.

WRONG WRONG RIGHT

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4 Replace the battery door: insert the hinge tabs in the receiver slots, and

close the door until the latch snaps into place.

Receiver

Slots

Hinge Tabs

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Maximum Backup Battery Installation

1 Pull back the battery door latch and remove the battery door. The Maximum

Backup battery replaces the door; store the door in a safe place.

2 Place the battery on a ﬁrm horizontal surface. 3 Position the Telephony Modem over the battery, aligning the slots on the

battery bay with the tabs on the battery. Push straight down on the Telephony Modem until the battery latch clicks into place.

Note: You may need to push down gently on the front of the Telephony Modem to latch the battery into place.

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Basic and Extended Backup Battery Removal

1 Pull back the battery door latch and remove the battery door. Set the door

aside.

Latch End

2a Basic Backup battery removal: Insert a ﬁnger behind the battery tab where

shown below, and place your thumb over the other end of the battery. Pull out gently until the battery disconnects and slides out of the bay.

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2b Extended Backup battery removal: Pull the strap until the battery discon-

nects and slides out of the bay.

Battery

Pull Strap

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Maximum Backup Battery Removal

1 Grasp the battery and pull back on the latch at the front of the battery.

2 Gently rock the battery out of the bay.

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Installing and Connecting Your Telephony Modem

Before you start, make sure that:

• You have contacted your cable company and veriﬁed that they provide data and telephone service using standard DOCSIS technology.

• You have all the items you need

• Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.

CAUTION

Risk of equipment damage

Only qualiﬁed installation technicians should connect the Telephony Modem to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections.

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B E

G I

D F H J

The front of the Telephony Modem has the following indicators:

A Battery: (WTM652G only) indicates the battery status. B Telephone 1/2: indicates the status of each telephone line. C Secure: indicates Wireless Protected Setup (WPS) is active. D WLAN: indicates the status of the wireless LAN. E LAN 1–4: indicates the status of each Ethernet port. F Link: indicates Ethernet or wireless connectivity between the Telephony-

Modem and computers.

G Online: indicates internet data transmission status. H US: indicates upstream connectivity. I DS: indicates downstream connectivity. J Power: indicates whether AC power is available to the unit.

Rear Panel

The rear of the Telephony Modem has the following connectors and controls:

A Tel 1 (A/B models): connector for the ﬁrst phone line.

Tel 1/2 (G models): connector for the ﬁrst phone line (or both lines of a

2-line phone).

ACB

B Tel 2: connector for the second phone line. C Antenna: connector for the wireless antenna. D Ethernet: for use with a computer LAN port. E Router Reset button: resets the Ethernet and wireless ports without af-

fecting telephony service.

F TM Reset button: resets the Telephony Modem as if you power cycled the

unit. Use a pointed non-metallic object to press this button.

G Cable: connector for the coaxial cable.

H Power: connector for the power cord.

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Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your Telephony Modem:

• Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Modem that extension cords are not required.

• Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Modem. A large number of splitters can slow down the Internet connection and even affect your telephone service.

• Can you easily run cables between the Telephony Modem’s location and the phones?

• If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Modem’s location and those devices?

• If you want to mount the Telephony Modem on a wall, does the location provide a solid surface for secure attachment? For best results when mounting the Telephony Modem on drywall, position the Telephony Modem so at least one of the screws are fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the future.

• If you want to install the Telephony Modem on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.

• How close are your wireless devices? The Telephony Modem wireless connection range is typically 100–200 feet (30m–65m). A number of factors can affect connection range, as described below.

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Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Increases range: • Raising the antenna above the devices (for example,

installing the Telephony Modem in the upper ﬂoor of a multi-story dwelling or using an aftermarket omnidirectional antenna)

• Using an aftermarket directional antenna (increases range in one direction while decreasing range in other directions)

• Adding wireless hubs in a bridge (WDS) network

Decreases range: • Lowering the antenna below the devices (for example,

installing the Telephony Modem in a basement)

• Removing the antenna

• Metal or concrete walls between the Telephony Modem and other devices

• Large metal appliances, aquariums, or metal cabinets between the Telephony Modem and other devices

• Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks)

Note that decreasing the range of your wireless network may be beneﬁcial, as long as the decreased range is sufﬁcient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to ﬁnd and connect to your network.

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Mounting the Telephony Modem

You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).

Tools and Materials

Step 1

Step 3

Step 2

Step 4

For wall-mounted installations, make sure you have the following tools and materials before proceeding:

• for mounting on drywall: Two 1/4” (6mm) drywall anchors and a drill with 1/4” (6mm) bit (not included)

• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self tapping screws (included)

• screwdriver (ﬂat-blade or Phillips, depending on what kind of screws you use)

• wall-mount template (included)

• transparent tape (for temporarily securing the mounting template to the wall)

Wall-mounting instructions

1 Position the mounting template on the surface where you intend to mount

the Telephony Modem and secure in place with transparent tape.

2 Drill holes through the template in the speciﬁed locations for the mounting

screws. After drilling holes, remove the template from the surface.

3 If using drywall anchors, set them into the wall. Then, drive the screws into

the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using anchors, just drive the screws.

4 Orient the Telephony Modem with the indicator lights facing up or right, as

desired. Slip both mounting slots (in the back of the Telephony Modem) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft.

5 Proceed to Connecting the Telephony Modem

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