ARRIS WPCI810GV2 Users Manual

UserGuide
WirelessPCIAdapter

WPCI810Gv2

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user
documentation that comes with the product.

FCC Compliance Class B Digital Device

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to

operate the equipment.

Canadian Compliance

This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Cet
appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

FCC Declaration of Conformity

Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000,
declares under sole responsibility that the WN825Gv2 and WPCI810Gv2 comply with 47 CFR Parts 2 and 15 of the

FCC Rule as a Class B digital device. This device complies with Part 15 of FCC Rules. Operation of the device is
subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference that may cause undesired operation.

Wireless LAN and your Health

Caution: Exposure to Radio Frequency Radiation.

To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any
person’s body (including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches).

Restrictions on Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or
responsible representatives of the organization. For example, these situations may include:

• Using wireless equipment on board an airplane.

• Using wireless equipment in any environment where the risk of interference to other devices or services is perceived
or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment
(such as airports), you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the
devices included with this product, or the substitution or attachment of connecting cables and equipment other than
specified by the manufacturer. Correction of interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government
regulations that may arise from failing to comply with these guidelines.

FCC Certification

The WN825Gv2 and WPCI810Gv2 contain a radio transmitter and accordingly has been certified as compliant with
47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with

FCC ID and the FCC logo.

Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000,

declares that WPCI810Gv2 (FCC ID: ACQWPCI810GV2) is limited in CH1~CH11 by specified firmware controlled

in U.S.A.

Europe - European Declaration of Conformity

All products with the CE marking comply with the EMC Directive (89/336/EEC), the Low Voltage Directive (73/23/EEC),
and the R&TTE Directive (1999/5/EC) issued by the Commission of the European Community.

Compliance with these directives implies conformity to the following European Norms and the equivalent international
standards:

• ETS 300-826, 301 489-1General EMC requirements for radio devices.

• ETS 300-328-2 Technical requirements for Radio equipment.

• EN 60950 Safety

Caution: This equipment is intended to be used in all EU and EFTA countries. Outdoor use may be restricted to certain
frequencies and/or may require a license for operation. Contact local authority for regulations.

Copyright © 2004 Motorola, Inc.

All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation or adaptation) without written permission from Motorola, Inc.

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to
provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including
but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in
the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me and Windows XP
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen
shots are used by permission of Microsoft Corporation. Wi-Fi is a registered trademark of W ireless Ethernet Compatibility Alliance, Inc. All other
product or service names are the property of their respective owners. © Motorola, Inc. 2004.

Contents

Section 1:Overview

Features ................................................................................................................ 1-2

Understanding Your User Guide......................................................................... 1-2

Box Contents ........................................................................................................ 1-3

Simple Home Network Diagram .......................................................................... 1-4

Wireless Connections.......................................................................................... 1-4

PCI Adapter Card Physical Description.............................................................. 1-5

Top and Front of PCI Adapter Card ....................................................................1-5

Adapter Card Label .............................................................................................1-6

Section 2:Installation

Before You Begin ................................................................................................. 2-1

Enterprise Users .................................................................................................2-1

Small Office/Home Office Users..........................................................................2-2

Security Options................................................................................................... 2-2

Security Example ..........................................................................................................2-2

Installing Your Card ............................................................................................. 2-4

Device Configuration Setup................................................................................. 2-5

Section 3:Configuration

Icon Description ..................................................................................................3-2

Enabling the Motorola Wireless Configuration Utility....................................... 3-3

Connecting to an Existing Wireless Network..................................................... 3-4

Configuring a New Wireless Network ................................................................. 3-5

Modifying Properties for a Configured Wireless Network .............................. 3-10

Controlling the Radio ......................................................................................... 3-12

Preferred Networks – Setting up the Connection Order ................................. 3-13

Move Up and Move Down buttons ....................................................................3-14

Advanced Selection Rules ................................................................................3-15

Removing a Network from Your Preferred Network List................................. 3-16

Viewing Site Monitor Information...................................................................... 3-17

Viewing Link Status............................................................................................ 3-20

Viewing Network Statistics................................................................................ 3-21

Diagnostics ......................................................................................................... 3-22

Viewing Utility and Driver Version Information................................................ 3-23

Advanced Configuration of the Wireless Network Adapter............................ 3-24

WPCI810Gv2 I

CONTENTS

Section 4:Troubleshooting

Contact Us ..........................................................................................................4-1

Hardware Solutions...............................................................................................4-1

My computer is experiencing difficulty connecting to the wireless

network. .................................................................................................................4-1

I would like to see if my Internet connection is live........................................................4-2

Software Solutions................................................................................................4-3

How do I enable LEAP for my corporate network?........................................................4-3

I am unable to roam with WDS enabled........................................................................4-4

What if Pass Phrase isn’t supported? What do I enter for my

security? ................................................................................................................4-4

Section 5:Glossary

II WPCI810Gv2

Section 1:Overview

Congratulations on purchasing the Motorola Wireless PCI Adapter
WPCI810Gv2.

With the WPCI810Gv2, desktop computers can quickly join a wireless
home or small office network. This device inserts into your
computer’s available PCI slot and delivers a continuous, wireless
network connection. Once connected, you can access a single
broadband connection with everyone else on the network. You can
also share files, pictures, printers and more. You’ll need one
WPCI810Gv2 for each desktop computer.

The WPCI810Gv2 complies with the 802.11b and the new nearly
5-times-faster 802.11g wireless standard. With Wi-Fi
Access (WPA) supported, your wireless connections are robust and
secure, giving you the confidence to communicate without fear that
the signal could be compromised.

Your adapter incorporates the latest technology into an easy to
install, upgradeable package.

After installing the PCI adapter card, you’ll have the ability to
wirelessly connect to your network to receive and send emails and to
print documents to work or play on your PC without restrictions.

Wireless PCI Adapter WPCI810Gv2

®

Protected

WPCI810Gv2 1-1

SECTION 1 OVERVIEW

Features

The WPCI810Gv2 has the following features:

! CD-ROM based Installation Wizard to provide easy installation.

! Device Configuration and Status Utility

! Wireless security using WPA with TKIP encryption, 802.1X with

EAP-type Authentication

! Compatibility with both 802.11g and 802.11b network standards

! Upgradeable firmware to stay current with the latest specifications

Understanding Your User Guide

The User Guide is subdivided into the following sections:

Overview Describes the WPCI810Gv2 and its functions, the

technology used, and recommended practices
for using it.

Installation Provides instructions for installing the hardware

and setting up the firmware to get your adapter
up and running.

Configuration
and Status

Troubleshooting Provides a list of frequently asked questions and

Glossary List of terms and acronyms.

Describes the Configuration and Status Utility
that manages your WPCI810Gv2.

possible solutions.

1-2 WPCI810Gv2

OVERVIEW SECTION 1

Box Contents

Your box contains the following:

Antenna

CD-ROM

Motorola WPCI810Gv2

Wireless PCI Adapter

Getting Started

1

Check

that your box contains

these items.

WPCI810Gv2WPCI Antenna

(User Guide: Section 1)

CD-ROM

Quick Start
Guide

2

Insert

the Installation Assistant
CD-ROM

(User Guide: Section 2)

3

Install

the software for your unit

from the CD-ROM
(User Guide: Section 2)

4

Insert

your card

into the PC

(User Guide: Section 2)

Quick Start

Guide

WPCI810Gv2

WPCI810Gv2 1-3

SECTION 1 OVERVIEW

Simple Home Network Diagram

Your Wireless PCI Adapter allows you to access files, printers, and
an Internet connection on your network. A sample Local Area
Network (LAN) is shown below:

In the example above, the Internet communicates with the modem
which communicates with the router. The router acts as the gateway
to your network, sending information to whichever device asks for
information. The PCI adapter card enables your desktop computer to
be part of the wireless network.

Wireless Connections

Your Wireless PCI Adapter uses a radio transmission technology
defined by the Institute of Electrical and Electronics Engineers (IEEE)
called 802.11 Wireless Fidelity (Wi-Fi). This standard is subdivided
into distinct categories of speed and the frequency spectrum used,
designated by the lower case letter after the standard.

For example, your PCI adapter card can work with both the ‘b’ and ‘g’
specifications. The 802.11b specification transmits data rates up to
11 Mbps while the 802.11g specification transmits data rates up to
54 Mbps. Both standards operate in the 2.4 GHz range. These are
theoretical speeds so your performance may vary.

A Word About Data Rates: Data rate is the speed at which individual bits of data flow
through a channel. It is not the same speed at which entire files are uploaded or
downloaded. These speeds will vary, and are often less than the maximum data
rate. Upload and download speeds are affected by several factors including, but not
limited to: the capacity of and the services offered by your cable operator or
broadband service provider, channel capacity, network traffic, computer equipment,
type of server, number of connections to server, and availability of Internet router(s).

1-4 WPCI810Gv2

OVERVIEW SECTION 1

PCI Adapter Card Physical Description

Top and Front of PCI Adapter Card

The following illustration shows the top and front view of the
WPCI810Gv2:

HIGH PERFO RMANCE DATA RATE UP TO 54 Mbps / 802.11g COMPATIBLE

ANT

ACT.

1

2

MODEL: WPCI810Gv2

PART NUMBER: 498467-001-00

S/N: PPPPM MYJJJSSSS SCAABBCC CC

MAC: A B CD EF 01 23 4 5

Tested to comply
With FCC Standards

For Home Or O ffice Use
This device is approved as
Motorola Model WPCI810Gv2

FCC ID: ACQWPCI810GV2

Made in China

The WPCI810Gv2 has the following features:

Feature Description

1 ANT Connection for the antenna

2 ACT Indicates the activity of the wireless network

traffic

WPCI810Gv2 1-5

SECTION 1 OVERVIEW

Adapter Card Label

The following illustration shows the label on the WPCI810Gv2:

HIGH PERFORMANCE DATA RATE UP TO 54 Mbps / 802.11g COMPATIBLE

MODEL: WPC I810Gv2

PART NUMBER: 498467-001-00

S/N: PPPPMMYJJJSSSSSCAABBCCCC

MAC: AB CD EF 01 23 45

Tested to comply
With FCC Standards

For Home Or Office Use
This device is approved as
Motorola Model WPCI810Gv2

FCC ID: ACQWPCI810GV2

Made in China

MAC Address

The following describes the features on the WPCI810Gv2 label:

Feature Description

Label Includes the model number, part number, serial

number, and MAC Address

MAC
Address

Location of the PCI adapter card’s MAC
Address

1-6 WPCI810Gv2

Section 2:Installation

Before You Begin

You need to collect information so that you can setup your
WPCI810Gv2 correctly. Depending upon where you are connecting, the
type of information required is divided between business (enterprise
users) and home settings (small office/home office).

Also, you need to consider the type of security to enable for your
wireless connection. A discussion of the types of security available
follows this section.

Enterprise Users

Obtain the following information from your network administrator:

! Network names (SSID) of the specific wireless networks to which

you are going to connect.

! WPA (Wi-Fi Protected Access) wireless network key information

(may include network authentication type, encryption type,
network key) for any WPA enabled networks to which you want to
connect.

! WEP (Wired Equivalent Privacy) wireless network key information

(network key) for any WEP enabled networks to which you want
to connect.

®

! For Microsoft Windows

workgroup name.

! For a network account, the domain name, a user name and

password.

! An IP address (if not using a DHCP server).

! Networks connected to an authentication server, if any.

networking, the customer name and

WPCI810Gv2 2-1

SECTION 2 INSTALLATION

Small Office/Home Office Users

The access point that communicates with the WPCI810Gv2 has a
pre-assigned network name (SSID) that the WPCI810Gv2 recognizes
upon startup.

! If you are setting up a new wireless network and want to use

WEP security, use any string of characters for the network key. If
this feature is enabled on the wireless network, you’ll use the
same network key for your WPCI810Gv2.

! If you are connecting to an existing WEP enabled network, obtain

the network key from the access point.

! If you are connecting to a WPA-enabled access point, obtain the

WPA (Wi-Fi Protected Access) wireless network key information
(network authentication type, encryption type, network key) from
the access point.

Security Options

The WPCI810Gv2 is designed for both the home user and business.
WPA (Wi-Fi Protected Access) protocol is designed into the chipset.
WPA is a powerful, standards-based, interoperable security
technology for wireless local area networks (the subset of the future
IEEE Std 802.11i standard) that encrypts data sent over radio waves.

The WPA protocol was developed to overcome the weaknesses of
the WEP (Wired Equivalent Privacy) protocol. Both protocols require
the use of network key information, and either protocol can be
enabled or disabled, depending on the type of network connection
being made.

Various options are available for selecting network authentication and
data encryption. It is important for you to understand these options
when deciding which (if any) security protocol to use.

Security Example

If you want to use a more secure protocol, the wireless network to
which you are connecting must also support that protocol. For
example, you decide to enable WPA-PSK on your WN825G, a good
choice because of the robust security WPA-PSK offers. However, the
slightly older wireless network you want to connect to only supports
WEP, which means that you cannot use WPA (and should use WEP)
because the security protocols must match between the network
adapter and the access point.

2-2 WPCI810Gv2

INSTALLATION SECTION 2

The options supported by the adapter:

Network Authentication Data Encryption

Option Description Option Description

Open A network can be set up either to use or not

use a network key for data encryption. WEP
is the type of encryption used. Open WEP is
the first-generation basic level security for
wireless networks.

Shared The network operates in Shared Key

authentication mode when a network key is
used for data encryption. Data encryption can
be enabled or disabled. WEP is the type of
encryption used. The Shared Key
authentication mode is the least secure.

WPA The network operates in IEEE 802.1x

authentication mode. This mode is for
environments with a Remote Access Dial-In
User Service (RADIUS) infrastructure.

This environment requires heavy technical
support to set up and maintain and is used by
large corporations.

In a RADIUS environment, various Extensible
Authentication Protocols (EAPs) are
supported. These may include TLS, TTLS,
PEAP, and LEAP.

Disabled No encryption

used.

WEP A network key

used.

Disabled No encryption

used.

WEP A network key

used.

TKIP A network key

used (more
secure).

AES –
available
with
Windows XP
with WPA
patch, using
Wireless
Zero
Configuration

A network key
used (most
secure).

WPA­PSK

WPCI810Gv2 2-3

For infrastructure environments without the
RADIUS infrastructure. WPA-PSK supports
the use of a pre-shared key. WPA-PSK is the
next generation of wireless network security
for home and small office environments.

TKIP A network key

used (more
secure).

AES –
available
with
Windows XP
with WPA
patch, using
Wireless
Zero
Configuration

A network key
used (most
secure).

SECTION 2 INSTALLATION

Installing Your Card

To install your wireless adapter card:

1 Insert the supplied CD-ROM into the CD-ROM drive. The

software automatically starts the Installation Wizard program.

2 Follow the prompts to setup your adapter card.

If Windows 98SE prompts you for the original Windows CD-ROM,
insert the CD-ROM, and direct Windows to its proper location (for
example, D:\WIN98).

3 When prompted, power down the PC and then unplug the

electrical connection to install the adapter card.

4 Using the instructions you received with your desktop PC, remove

the cover from your desktop PC.

5 Locate an empty PCI slot in your desktop PC.

6 Using the instructions that came with your desktop PC, install the

adapter card. The following illustration is an example of how to
install the card:

7 Re-attach the cover to your desktop computer.

2-4 WPCI810Gv2

INSTALLATION SECTION 2

8 Attach the antenna by aligning the threads on the antenna with

the threads on the
clockwise until the antenna is attached to the connector.

ATN connector and turning the antenna

9 Return power to the PC and complete the installation instructions

supplied on the CD-ROM.

Device Configuration Setup

After installing the adapter card and software, you are now able to
connect to wireless networks. Refer to Section 3: Configuration for
information on how to create detailed connectivity profiles so you can
connect to a wireless network, setup security, and setup modes of
operation.

WPCI810Gv2 2-5

Section 3:Configuration

You can use the information in this section to:

! Discover available wireless networks

! Setup operation modes

! Create connectivity profiles

! Setup security

! Monitor the wireless network / environment

! Perform diagnostic discovery

The screenshots shown may look slightly different from the ones in your version of
the software.

WPCI810Gv2 3-1

SECTION 3 CONFIGURATION

Icon Description

The icon in you system tray (the area at the bottom right of your
screen in your Task Bar) allows you to view the status of the wireless
connection and access the Motorola Wireless Configuration Utility.

System Tray Icon

The following table describes the icons used by the utility.

Antenna Icons

The radio transmitter has been disabled from the utility.
To enable, access the utility’s Wireless Networks tab.

There are no networks available.

The signal strength is Very Low.

The signal strength is Low.

The signal strength is Good.

The signal strength is Very Good.

The signal strength is Excellent. The small bars on either
side of the antenna indicate network activity. The bar on
the left indicates receive and the bar on the right indicates
transmit.

Wireless Network Icons

The infrastructure network is connected and
communicating.

The infrastructure network is configured or available, but
not communicating.

The infrastructure network is not available.

The ad-hoc network is connected.

The configured ad-hoc network is not available.

3-2 WPCI810Gv2