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User Guide
Motorola SURFboard®
SVG2501 Series Wireless Voice Gateway*
*SVG2501
SVG2501U
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© 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from
Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without
warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual
at any time.
Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the
property of their respective owners.
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Contents
Safety and Regulatory Information
Introduction
Inside the Box.................................................................................................................................. 1
Contact Information ......................................................................................................................... 2
Minimum System Requirements .................................................................................................... 2
Product Overview
Front Panel....................................................................................................................................... 3
Rear Panel........................................................................................................................................ 4
MAC Label ....................................................................................................................................... 5
Cabling the Gateway
Installing the Battery........................................................................................................................ 6
Connecting the SVG2501 ................................................................................................................ 7
Connecting the SVG2501U.............................................................................................................. 9
Wall Mounting the Gateway.......................................................................................................... 10
Wall Mounting Template......................................................................................................... 11
Connecting to the Internet
Before You Begin........................................................................................................................... 13
Configuring TCP/IP for Windows XP ............................................................................................. 13
Configuring TCP/IP for Windows Vista.......................................................................................... 14
Verifying the IP Address ................................................................................................................ 14
Windows XP............................................................................................................................ 14
Windows Vista ........................................................................................................................ 15
Renewing the IP Address in Windows XP or Vista ....................................................................... 15
Setting Up a Wi-Fi Network........................................................................................................... 16
Using the Configuration Manager
Starting the Gateway Configuration Manager ............................................................................... 17
Menu Options ......................................................................................................................... 18
Changing the Default Username and Password ........................................................................... 19
Restoring the Default Username and Password ........................................................................... 19
Saving Your Gateway Configuration .............................................................................................. 20
Restoring Your Gateway Configuration ......................................................................................... 20
Retrieving Help .............................................................................................................................. 20
Exiting the Gateway Configuration Manager................................................................................. 21
Troubleshooting
Solutions ........................................................................................................................................ 22
Front Panel LEDs and Error Conditions ......................................................................................... 23
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Software License & Warranty
Software License........................................................................................................................... 24
Warranty Information..................................................................................................................... 25
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Safety and Regulatory Information
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IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular
attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that
are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to
dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system
components. To ensure regulatory and safety compliance, use only the provided power and interface cables and
install them properly.
• Different types of cord sets may be used for connections to the main power supply circuit. Use only a main line cord
that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may
result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against
them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine
the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power
cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with
no part of the blades exposed.
• Place this device on a stable surface.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected.
This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of
electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device due to lightning and power surges.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.
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• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may
explode. Check with local codes for possible special disposal instructions.
• Disconnect TNV circuit connector(s) before disconnecting power.
• Disconnect TNV circuit connector before removing cover.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from
excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly
on the device or use forced air to remove dust.
• CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord, or national equivalent.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to
determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and
troubleshooting instructions. Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 40º C.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer: This reminder is provided to call the CATV system installer’s attention to Section
820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that
the coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry
as practical.
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial
waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as
the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your
local authorities for information about practices established for your region. If collection systems are not available,
call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for instructio
ns on recycling.
SAFETY REQUIREMENTS FOR THE SVG2501 LITHIUM-ION BATTERY
You must properly handle the SVG2501 lithium-ion rechargeable battery to ensure your safety. Improper handling can
cause leakage, heat, smoke, explosion, or fire resulting in damage to the equipment or the user.
• Use the SVG2501 battery only in the SVG2501 Series Wireless Voice Gateway.
• CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola approved batteries.
Dispose of used batteries according to the instructions.
• Do not use the battery where static electricity is generated.
• Do not heat the battery or discard into a fire. Keep the battery away from high-temperature locations.
• Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a change in shape.
When discarding, place insulated tape over the battery terminals.
• The battery should be stored out of the reach of children.
• Do not store the battery close to metal objects.
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