ARRIS SVG1202 User Manual

User Guide

Motorola SURFboard®

SVG1202 Wireless Voice Gateway

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©2011 Motorola Mobility, Inc. All rights reserved.

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All
other product or service names are the property of their respective owners. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from Motorola Mobility, Inc.

Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides
this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Motorola Mobility may make improvements or changes in the
product(s) described in this manual at any time.

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Safety and Regulatory Information

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IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin — When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety

precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation

that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this

device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing.

Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure

regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies

with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power

supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords,

frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular

attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the
device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the

blades exposed.

• Place this device on a stable surface.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid

damaging the device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from

lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a

swimming pool.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Disconnect TNV circuit connector before removing the cover.

• Disconnect TNV circuit connector(s) before disconnecting power.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and

humidity and keep the device free from vibration and dust.

SVG1202 Wireless Voice Gateway • User Guide i

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• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or

use forced air to remove dust.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning

and power surges.

CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line
Cord, or national equivalent.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the

device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions.

Refer all servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 40º C.

SAVE THESE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the

National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be
connected to the grounding system of the building, as close to the point of cable entry as practical.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial
waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions,
such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Contact your local authorities for information about practices established for your region. If collection systems
are not available, call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for
instructions on recycling.

IMPORTANT VoIP SERVICE INFORMATION

Please contact your Internet Service Provider (ISP) and/or your local municipality for additional information on
making emergency calls using VoIP service in your area.

IMPORTANT: When using this VoIP device, you CANNOT make any calls, including an emergency call, and
emergency location services (where supported) WILL NOT be available, under the following circumstances:

 Your broadband ISP connection goes down, is lost, or otherwise fails.
 You lose electrical power.
 You have changed the physical address of your VoIP device, and you did not update or otherwise advise your

VoIP service provider of this change.

 There are delays in making your location information available in or through the local automatic location

information database.

Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this
equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages,
losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided
through this equipment.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

SVG1202 Wireless Voice Gateway • User Guide ii