No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or
change.
ARRIS, SURFboard, and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. All other trademarks are the property
of their respective owners.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS
under license. All other product or service names are the property of their respective owners.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at
any time.
Safety and Regulatory Information
Safety and Regulatory
i
Information
IMPORTANT SAFETY INSTRUCTIONS
•Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to
all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed
to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or
splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system components. To
ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that
complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type
of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in
a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay
particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they
exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of
the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-
TV wall outlet.
• Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the
device or user’s PC.
• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to
avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
SBM1000 SMART Video Adapter Kit • User Guide
590631-001-a
iii
Safety and Regulatory Information
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat
and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the
device or use forced air to remove dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that
the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service personnel.
This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and
820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the
Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to
operate the equipment.
FCC Declaration of Conformity
ARRIS Enterprises, Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard® SBM1000
SMART Video Adapter Series complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Industry Canada (IC) Statement
CAN ICES-3 (B)/NMB-3 (B)
SBM1000 SMART Video Adapter Kit • User Guide
590631-001-a
iv
Contents
Safety and Regulatory Information .......................................................................................................... iii
Standard Features................................................................................................................................... 1
In the Box ...................................................................................................................................................... 2
Contact Information ...................................................................................................................................... 3
Front Panel .................................................................................................................................................... 4
Getting Started .............................................................................................................................................. 7
Network Service Providers List .............................................................................................................. 8
Home Network Installation Scenarios .................................................................................................... 8
Status Screens ............................................................................................................................................ 65
Device Status ........................................................................................................................................ 65
Warranty Information ............................................................................................................................... 72
Tables
Table 1 – SBM1000 Video Adapter Package Contents ................................................................................. 2
Table 2 – SMART Video Adapter Front Panel LEDs ...................................................................................... 5
Your new ARRIS SURFboard® SBM1000 SMART Video Adapters are high-performance network
adapters which use Multimedia over Coax (MoCA) technology to enable connectivity of
Ethernet-enabled devices in your home through the existing coaxial cable network. MoCA allows
you to share high-definition IP-based multi-media content to multiple Ethernet-enabled devices
such as home computers, Smart TVs, set-top boxes, gaming devices, and multi-room DVRs in
every room of the house serviced by the coaxial cable network.
There are two SMART video adapters included in your adapter kit. The SBM1100, a single
Ethernet port MoCA adapter, enables you to connect an existing cable modem/router/network
device to your coaxial cable network. The SBM1400, a four Ethernet port MoCA adapter, enables
you to connect up to four network devices to your coaxial cable network.
The SBM1000 adapters will coexist with Telco, Cable, and Satellite TV services. Set up is easy. If
you already have available coaxial cable outlets, you will not have to install any new wires or
cables.
This guide provides instructions for installing and setting up the SBM1000 SMART Video
Adapters on your home network to share audio-visual media content in multiple rooms in your
home.
Standard Features
• Built-in MoCA 1.1 technology that works with your existing wireless and MoCA networks
• Supports Cable, Verizon FiOS
• Supports 10/100 Mbps Ethernet connections
• Easy to install – requires no new electrical or cable wiring
• Uses existing home coaxial cabling
• Plugs into the existing cable outlet in your home
• Automatically detects and connects to the existing coaxial cable network
• Delivers high-speed Internet access to HDTVs, set-top boxes, gaming consoles, and other
Ethernet-enabled electronic devices in your home
• Front panel status LEDs
• Password protection for secure access control
®
, U-Verse®, and DirecTV® networks
SBM1000 SMART Video Adapter Kit • User Guide
Introduction
2
590631-001-a
In the Box
Before getting started, check that the following items are included in the SBM1000 box. If any
items are missing, please contact ARRIS Technical Support Center at: 1-877-466-8646.
Table 1 – SBM1000 Video Adapter Package Contents
ITEM DESCRIPTION
SBM1100 MoCA
Adapter
SBM1400 MoCA
Adapter
Power Adapters (2)
Ethernet Cables (2)
Coaxial cables (4)
Single Ethernet port MoCA adapter to connect a
single Ethernet-enabled device
Four Ethernet port MoCA adapter to connect up
to four Ethernet-enabled devices
Provides power to the MoCA adapter(s) through
an electrical outlet connection
WARNING! Only use the power adapters included in
the SBM1000 adapter kit. If you use any other power
adapter, permanent damage to your MoCA adapters
may occur and also void the warranty.
Standard Category 5, or higher, cables for
connecting Ethernet-enabled devices
Standard shielded RG6 coaxial cables for
connecting to the home coaxial cable network
RF Splitters (2)
Used for connecting two or more coaxial cable
devices, such as a cable modem, set-top box, or
MoCA Filter
Software License &
Regulatory Card
MoCA adapter to a single coaxial cable outlet
Used to limit MoCA signal strength and improve
network performance
Contains software license, warranty, and safety
information for the MoCA adapters
Quick Start Guide
Provides instructions for installing the MoCA
adapters with other Ethernet-enabled devices on
the high-speed cable home network
SBM1000 SMART Video Adapter Kit • User Guide
Introduction
3
590631-001-a
Contact Information
To contact technical support or obtain additional ARRIS product information:
• Visit the ARRIS Consumer Care website at www.arrisi.com/consumer
• Call ARRIS Technical Support Center at 1-877-466-8646 (USA)
SBM1000 SMART Video Adapter Kit • User Guide
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