ARRIS SBM1000 User Manual

User Guide
ARRIS SURFboard®
SBM1000 SMART Video Adapter Kit*
*SBM1100 SBM1400
© 2013 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. All other trademarks are the property of their respective owners.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
Safety and Regulatory Information
Safety and Regulatory
i
Information
IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to
all safety precautions. Retain the instructions for future reference.
This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed
to this device.
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or
splashing. Do not place objects filled with liquids, such as vases, on the device.
This device was qualified under test conditions that included the use of the supplied cables between system components. To
ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that
complies with all applicable device safety requirements of the country of use.
• Installation of this device must be in accordance with national wiring codes and conform to local regulations.
Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type
of power supplied to your home, consult your dealer or local power company.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets,
extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay
particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.
Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of
the blades exposed.
• Place this device on a stable surface.
Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-
TV wall outlet.
Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the
device or user’s PC.
It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to
avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
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Safety and Regulatory Information
Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat
and humidity and keep the device free from vibration and dust.
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the
device or use forced air to remove dust.
For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that
the device is in safe operating condition.
Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service personnel.
This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and
820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
FCC Declaration of Conformity
ARRIS Enterprises, Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard® SBM1000 SMART Video Adapter Series complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Industry Canada (IC) Statement
CAN ICES-3 (B)/NMB-3 (B)
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Contents
Safety and Regulatory Information .......................................................................................................... iii
Introduction ................................................................................................................................................. 1
Product Overview ......................................................................................................................................... 1
Standard Features................................................................................................................................... 1
In the Box ...................................................................................................................................................... 2
Contact Information ...................................................................................................................................... 3
Product Overview ....................................................................................................................................... 4
Front Panel .................................................................................................................................................... 4
Rear Panel ..................................................................................................................................................... 6
Installing the MoCA Adapters ................................................................................................................... 7
Pre-installation Guidelines ............................................................................................................................. 7
Getting Started .............................................................................................................................................. 7
Network Service Providers List .............................................................................................................. 8
Home Network Installation Scenarios .................................................................................................... 8
1 Cable Network Installations ..................................................................................................................... 10
1.1 Installing for Cable with Separate Cable Modem & Router ........................................................... 11
1.2 Installing for Cable with an Integrated Cable Modem & Router
(without MoCA Capability) .............................................................................................................. 14
1.3 Installing for Cable with Integrated Cable Modem & Router
(with MoCA).................................................................................................................................... 17
2 AT&T Telco Installations ........................................................................................................................... 19
2.1 Installing for AT&T U-verse with a Separate Wi-Fi Router ............................................................. 20
2.2 Installing for AT&T U-verse with AT&T Gateway-Integrated
Modem & Router ............................................................................................................................ 22
2.3 Installing for AT&T U-verse with an Ethernet-connected
Set-top Box ..................................................................................................................................... 24
3 Verizon FiOS Installation .......................................................................................................................... 26
4 Dish/EchoStar Installation ........................................................................................................................ 28
5 DirecTV Installations ................................................................................................................................. 30
5.1 Installing for DirecTV with Single Wire Multi-Switch (SWiM) ........................................................ 31
5.2 Installing for DirecTV (non-SWiM) .................................................................................................. 33
6 Over-the-Air (OTA) Installation ................................................................................................................. 35
Setting Up Access to the Web Admin Interface .................................................................................... 37
Configure a Temporary IP Address ............................................................................................................. 37
Access the SBM1000 Web Admin Interface .............................................................................................. 41
Change My IP Address Back to the Original Configuration ........................................................................ 42
Configuring the MoCA Adapters ............................................................................................................. 46
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Tables
Prevent Unauthorized Access ..................................................................................................................... 46
Manage Your Passwords ............................................................................................................................ 46
Change Your Administrator Security Password ................................................................................... 47
Change the MoCA Network Security Password .................................................................................. 48
Find Current Network Security Password ............................................................................................ 49
Restore Factory Defaults ............................................................................................................................ 50
Change the Adapter IP Configuration ......................................................................................................... 51
Upgrade the Adapter Firmware................................................................................................................... 52
Change the Default MoCA Beacon Power Level ........................................................................................ 53
Change the Default MoCA Channel of Operation ....................................................................................... 55
Access the SBM1000 MoCA Statistics ...................................................................................................... 57
Troubleshooting Tips ................................................................................................................................ 59
Solutions...................................................................................................................................................... 59
Adapter Configuration Screen Definitions ............................................................................................. 62
Settings Screens ......................................................................................................................................... 62
MoCA Setup ......................................................................................................................................... 62
Device Setup ........................................................................................................................................ 64
Status Screens ............................................................................................................................................ 65
Device Status ........................................................................................................................................ 65
PHY Rates ............................................................................................................................................. 67
Advanced Screens ...................................................................................................................................... 68
Security Setup ...................................................................................................................................... 68
Upgrade ................................................................................................................................................ 70
Warranty Information ............................................................................................................................... 72
Tables
Table 1 – SBM1000 Video Adapter Package Contents ................................................................................. 2
Table 2 – SMART Video Adapter Front Panel LEDs ...................................................................................... 5
Table 3 – SMART Video Adapter Rear Panel Ports & Connectors ................................................................ 6
Table 4 – Troubleshooting Solutions ........................................................................................................... 59
Table 5 – MoCA Setup Screen-Field Descriptions ...................................................................................... 63
Table 6 – Device Setup Screen-Field Descriptions ..................................................................................... 64
Table 7 – Device Status Screen-Field Descriptions..................................................................................... 66
Table 8 – PHY Rates Status Screen-Field Descriptions .............................................................................. 67
Table 9 – Advanced Security Setup Screen-Field Descriptions .................................................................. 69
Table 10 – Advanced Upgrade Screen-Field Descriptions .......................................................................... 71
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Figures
Figures
Figure 1 – SBM1100 Single-Port SMART Video Adapter Front View ........................................................... 4
Figure 2 – SBM1400 Four-Port SMART Video Adapter Front View .............................................................. 4
Figure 3 – SBM1100 One-Port SMART Video Adapter Rear View ............................................................... 6
Figure 4 – SBM1400 Four-Port SMART Video Adapter Rear View ............................................................... 6
Figure 5 – Installation Scenarios Flowchart ................................................................................................... 9
Figure 6 – Cable Network Installations Flowchart....................................................................................... 10
Figure 7 – Cable Installation with Separate Cable Modem & Router ......................................................... 11
Figure 8 – Room 1: SBM1400 Adapter Installation ..................................................................................... 12
Figure 9 – Room 2: SBM1100 Adapter Installation with Cable Modem & Router ..................................... 12
Figure 10 – Cable/Telco Installation with Integrated Cable Modem & Router ............................................ 14
Figure 11 – Room 1: SBM1400 Adapter Installation ................................................................................... 15
Figure 12 – Room 2: SBM1100 Adapter Installation with Gateway ........................................................... 15
Figure 13 – Cable/Telco Installation with Integrated Cable Modem/Router with MoCA ............................ 17
Figure 14 – Room 1: SBM1400 Adapter Installation ................................................................................... 18
Figure 15 – AT&T Telco Installations Flowchart .......................................................................................... 19
Figure 16 – AT&T U-verse Installation with Separate Wi-Fi Router ............................................................ 20
Figure 17 – Room 1: SBM1400 Adapter Installation ................................................................................... 21
Figure 18 – Room 1: AT&T U-verse Installation with Gateway ................................................................... 22
Figure 19 – Room 1: SBM1400 Adapter Installation ................................................................................... 23
Figure 20 – AT&T U-verse Installation with Ethernet-connected Set-top Box ............................................ 24
Figure 21 – Room 1: SBM1400 Adapter Installation ................................................................................... 25
Figure 22 – Verizon FiOS Installation .......................................................................................................... 26
Figure 23 – Room 1: SBM1400 Adapter Installation ................................................................................... 27
Figure 24 – Dish/EchoStar Installation ........................................................................................................ 28
Figure 25 – Room 1: SBM1400 Adapter Installation ................................................................................... 29
Figure 26 – DirecTV Installations Flowchart ................................................................................................ 30
Figure 27 – DirecTV Installation with Single Wire Multi-Switch (SWiM) .................................................... 31
Figure 28 – DirecTV Installation (Non-SWiM) .............................................................................................. 33
Figure 29 – Room 1: SBM1400 Adapter Installation ................................................................................... 34
Figure 30 – Over-the-Air (OTA) Installation ................................................................................................. 35
Figure 31 – Room 1: SBM1400 Adapter Installation ................................................................................... 36
Figure 32 – Changing My Admin Security Password .................................................................................. 47
Figure 33 – Changing My Network Security Password .............................................................................. 48
Figure 34 – Finding the Current Network Security Password ..................................................................... 49
Figure 35 – Restoring Factory Default Settings .......................................................................................... 50
Figure 36 – Changing the Adapter IP Configuration .................................................................................... 51
Figure 37 – Upgrade Firmware Screen ....................................................................................................... 52
Figure 38 – Change Default MoCA Beacon Power Level Screen ............................................................... 54
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Figures
Figure 39 – Change Default MoCA Channel of Operation Screen .............................................................. 55
Figure 40 – Select Single Channel of Operation Screen ............................................................................. 56
Figure 41 – MoCA Adapter Device Status Screen ...................................................................................... 57
Figure 42 – MoCA Adapter(s) PHY Rates Screen ....................................................................................... 58
Figure 43 – MoCA Setup Screen ................................................................................................................ 62
Figure 44 – Device Setup Screen ................................................................................................................ 64
Figure 45 – Device Status Screen ............................................................................................................... 65
Figure 46 – PHY Rates Status Screen ......................................................................................................... 67
Figure 47 – Advanced Security Setup Screen ............................................................................................. 68
Figure 48 – Advanced Upgrade Screen ....................................................................................................... 70
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Introduction
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Introduction
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Product Overview

Your new ARRIS SURFboard® SBM1000 SMART Video Adapters are high-performance network adapters which use Multimedia over Coax (MoCA) technology to enable connectivity of Ethernet-enabled devices in your home through the existing coaxial cable network. MoCA allows you to share high-definition IP-based multi-media content to multiple Ethernet-enabled devices such as home computers, Smart TVs, set-top boxes, gaming devices, and multi-room DVRs in every room of the house serviced by the coaxial cable network.
There are two SMART video adapters included in your adapter kit. The SBM1100, a single Ethernet port MoCA adapter, enables you to connect an existing cable modem/router/network device to your coaxial cable network. The SBM1400, a four Ethernet port MoCA adapter, enables you to connect up to four network devices to your coaxial cable network.
The SBM1000 adapters will coexist with Telco, Cable, and Satellite TV services. Set up is easy. If you already have available coaxial cable outlets, you will not have to install any new wires or cables.
This guide provides instructions for installing and setting up the SBM1000 SMART Video Adapters on your home network to share audio-visual media content in multiple rooms in your home.

Standard Features

Built-in MoCA 1.1 technology that works with your existing wireless and MoCA networks
Supports Cable, Verizon FiOS
Supports 10/100 Mbps Ethernet connections
Easy to install – requires no new electrical or cable wiring
Uses existing home coaxial cabling
Plugs into the existing cable outlet in your home
Automatically detects and connects to the existing coaxial cable network
Delivers high-speed Internet access to HDTVs, set-top boxes, gaming consoles, and other
Ethernet-enabled electronic devices in your home
Front panel status LEDs
Password protection for secure access control
®
, U-Verse®, and DirecTV® networks
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In the Box

Before getting started, check that the following items are included in the SBM1000 box. If any items are missing, please contact ARRIS Technical Support Center at: 1-877-466-8646.
Table 1 – SBM1000 Video Adapter Package Contents
ITEM DESCRIPTION
SBM1100 MoCA Adapter
SBM1400 MoCA Adapter
Power Adapters (2)
Ethernet Cables (2)
Coaxial cables (4)
Single Ethernet port MoCA adapter to connect a single Ethernet-enabled device
Four Ethernet port MoCA adapter to connect up to four Ethernet-enabled devices
Provides power to the MoCA adapter(s) through an electrical outlet connection
WARNING! Only use the power adapters included in
the SBM1000 adapter kit. If you use any other power adapter, permanent damage to your MoCA adapters may occur and also void the warranty.
Standard Category 5, or higher, cables for connecting Ethernet-enabled devices
Standard shielded RG6 coaxial cables for connecting to the home coaxial cable network
RF Splitters (2)
Used for connecting two or more coaxial cable devices, such as a cable modem, set-top box, or
MoCA Filter
Software License & Regulatory Card
MoCA adapter to a single coaxial cable outlet
Used to limit MoCA signal strength and improve network performance
Contains software license, warranty, and safety information for the MoCA adapters
Quick Start Guide
Provides instructions for installing the MoCA adapters with other Ethernet-enabled devices on the high-speed cable home network
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Contact Information

To contact technical support or obtain additional ARRIS product information:
Visit the ARRIS Consumer Care website at www.arrisi.com/consumer
Call ARRIS Technical Support Center at 1-877-466-8646 (USA)
SBM1000 SMART Video Adapter Kit • User Guide
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