ARRIS SBG7580-AC Quick Start Guide

QUICK START GUIDE

Wi-Fi Cable Modem

SBG7580-AC

What’s in the Box

Introduction

1

Status Indicators

4

Power Cord

Ethernet Cable

Soware License
& Warranty Card

SBG7580-AC

Wi-Fi Cable Modem

2 3

Support
Information
Card

SBG7580-AC

Quick Start Guide

Let’s Get Started

2

3

Set Up Your Wi-Fi Network Connection

3.1 Download ARRIS SURFboard® Manager

3.2 Connect Using Your Mobile Device

4

Download McAfee™ Secure Home Internet

Web Manager

5

7

14

22

25

1

4

Status Indicators

Front Panel LEDs

Power

Send
Receive

Online

2.4 GHz
Wireless

5 GHz
Wireless

Note: Detailed LED status information is available online

in the SURFboard SBG7580-AC User Guide at the ARRIS
Support website,

5

Power is properly connected

On

to the Wi-Fi cable modem

Upstream (Send) and

On

Downstream (Receive) status

Wi-Fi cable modem is

On

connected to the network

2.4 GHz wireless connection is

Flash

made between the Wi-Fi cable
modem and your Wi-Fi device

5 GHz wireless connection is

Flash

made between the Wi-Fi cable
modem and your Wi-Fi device

www.arris.com/selelp.

The SBG7580-AC is a combination DOCSIS 3.0 cable
modem and four-port Ethernet router with Wi-Fi. It uses
DOCSIS 3.0 technology to provide ultra high-speed
Internet access on your Wi-Fi home or small business
network.

Using the connection capabilities of the SBG7580-AC,
you can connect your computer and other
network-enabled devices via the four Ethernet ports
or the 2.4 GHz and 5 GHz Wi-Fi connections. The
SBG7580-AC connects to the existing coaxial cable
connection in your home.

Note: For Internet connections, you need a cable
service connection with a cable Internet Service
Provider. The SBG7580-AC will not work with DSL or
satellite Internet service.

6 7

2

Let’s Get Started

A

B

Connect the coaxial cable (not included) from the

cable wall outlet or RF splier to the Cable connector
on the rear of your SBG7580-AC.

Tighten the
connector by hand.

8 9

Connect the Ethernet cable to any Ethernet port on

the rear of your SBG7580-AC and the Ethernet port
on your PC or laptop.

C

D

Connect the power cord to the Power port on the

rear of your SBG7580-AC and then plug it into an
electrical wall outlet that is not controlled by a wall

Check the front panel LEDs on your SBG7580-AC.

Aer a brief pause, the first three LEDs should light
up SOLID blue:

switch.

Power
Send/Receive
Online

2.4 GHz Wireless
5 GHz Wireless

Your SBG7580-AC
will automatically
power ON when
the power cord is
connected.

10 11

The 2.4 GHz and 5 GHz Wireless
LEDs will light up SOLID when
Wi-Fi connectivity is available
and ready.

E

Make sure you have the Wi-Fi cable modem model
name (SBG7580-AC), HFC MAC ID, and Serial
Number (S/N) listed on the Wi-Fi cable modem label
located on the boom of your SBG7580-AC or
aached in the Wi-Fi Cable Modem Label section at
the end of this document.

Verify SBG7580-AC connectivity by accessing the

Internet on your connected PC or laptop.

Note: For Comcast subscribers, please visit

xfinity.com/activate before calling Comcast or

ARRIS. If there is an issue with the activation, please
call Comcast: 1-800-Xfinity (1-800-934-6489).
Make sure you have your Comcast XFINITY account
number, account phone number, and login information
(your email address or user name and password).

12 13

Visit any public webpage such as www.suroard.

com.

If the website fails to open, please contact your
service provider to set up your Internet service or
activate your SBG7580-AC.

Set Up Your Wi-Fi
Network Connection

3.1

3

Download ARRIS SURFboard® Manager Mobile App

Download the iOS or Android version of the ARRIS

Choose one of the following options:

3.1 Download ARRIS SURFboard

3.2 Connect using your mobile device

14 15

® Manager

SURFboard® Manager mobile app for your iOS or

Android mobile device to set up your Wi-Fi home or
small business network connection.

A

B

Use the ARRIS SURFboard Manager mobile app (see

page 17) or the SBG7580-AC Web Manager (see
page 26) to set the same network name and password,
if you are replacing the router or Wi-Fi cable modem
in an existing Wi-Fi network. This will ensure that your
Wi-Fi devices will automatically connect to your new
SBG7580-AC Wi-Fi network.

16 17

Download the ARRIS SURFboard® Manager mobile

app from the Apple App Store or Google Play Store.

Click or scan the QR code to download the mobile app
on your iOS or Android mobile device:

Open the ARRIS SURFboard Manager mobile app and

follow the prompts to configure your SBG7580-AC
Wi-Fi network.

A

Access the Seings screen on your mobile device and

then select Wi-Fi, Wireless, or Connections.

Check thatWi-FiorWirelessis set to ON.

3.2

Connect using your mobile device

!

Some of the selections used in this procedure may
vary slightly depending on your device and
operating system. Please make sure to select the
most applicable selections on your mobile device.

18 19

For Apple devices, you may have to enter a password
and then selectJOIN.

B

C

Select the SBG7580-AC Wi-Fi network from the list

of available Wi-Fi networks.

20 21

Enter your Wi-Fi network password in the Password

field and selectJoin or Connect.

This is the password that you set up during the
SBG7580-AC activation.

A

Download McAfee™
Secure Home Internet

Get protection in just a few steps.

Download the McAfee Secure Home

1

2

Internet mobile app from the Apple

App Store or Google Play Store

Sign up through the mobile app

4

Follow the step-by-step instructions

3

PLUS

22 23

in the mobile app to set up your
home network

Get McAfee LiveSafe for 90 days free to
keep devices protected even on other
networks.

B

Download the McAfee Secure Home Internet mobile

app

from the Apple App Store or Google Play Store.

Click or scan the QR code to download the mobile app
on your iOS or Android mobile device:

Web Manager

5

For more information, the McAfee

Secure Home Internet User Guide

is available online.

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A

B

Manage your SBG7580-AC using the SBG7580-AC

Web Manager.

Open a web browser (e.g., Internet Explorer, Chrome,
etc.) on your connected computer or laptop and then

192.168.0.1 in the address bar.

type

The default login are case-sensitive.

User Name: admin
Password: password

Customize the default Wi-Fi network name or SSID

(SBG7580AC-####) for your Wi-Fi home network
aer installing your SBG7580-AC and seing up your
network connection(s).

Note: You have the option to either keep the default
Wi-Fi network name or create a new network name to
help you to easily identify your Wi-Fi home network.

For additional assistance with your SBG7580-AC,
ARRIS is available to help. Choose one of the following:

• Visit www.arris.com/selelp for Self Help,

Change the default Web Manager password located

under Basic Setup, Login Seings and then click
Apply to update your password.

26 27

FAQs, Product Manuals, Live Chat, and Email
support.

• Call us at 1-877-466-8646.

Wi-Fi Cable Modem Label

If the label is not
aached, please
check the boom
of your Wi-Fi cable
modem.

© 2018 ARRIS Enterprises, LLC. All rights reserved.

No part of this publication may be reproduced or transmied in any form or by any means
without wrien permission from ARRIS Enterprises, LLC.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of
ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document
to refer to either the entities claiming the marks or the names of their products. ARRIS
disclaims proprietary interest in the marks and names of others.

ARSVD01709-h

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