Installation Manual
InfraStruXure® Central
AP9465
AP9470
AP9475
This manual is available in English on the enclosed CD.
Dieses Handbuch ist in Deutsch auf der beiliegenden CD-ROM verfügbar.
Este manual está disponible en español en el CD-ROM adjunto.
Ce manuel est disponible en français sur le CD-ROM ci-inclus.
Questo manuale è disponibile in italiano nel CD-ROM allegato.
本マニュアルの日本語版は同梱の CD-ROM からご覧になれます。
O manual em Português está disponível no CD-ROM em anexo.
Данное руководство на русском языке имеется на прилагаемом компакт-диске.
您可以从包含的 CD 上获得本手册的中文版本。
동봉된 CD 안에 한국어 매뉴얼이 있습니다 .
Contents
Product Description........................................................ 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Receiving inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Please recycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Rack-mounting safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Equipment containing a battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation....................................................................... 3
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
RapidRails Rack Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Remove the rack doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Select a location within the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Install the RapidRails™ slide assemblies . . . . . . . . . . . . . . . . . . . . 5
Install the system in the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Replace the rack doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Communication Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Network overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Set up the Private LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Route network cables to the InfraStruXure Central server
and switch (or hub) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect the InfraStruXure Central server to your Public LAN . . . . 8
Connect the InfraStruXure Central server to your Private LAN . . . 9
Apply power to the InfraStruXure Central server
and switch (or hub) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
InfraStruXure Central Installation Manual
i
Initial Configuration.......................................................10
Configure the InfraStruXure Central Server. . . . . . . . . . . . . . . . . . . 10
System and Web browser prerequisites . . . . . . . . . . . . . . . . . . . . . 10
Configuring the InfraStruXure Central server from a remote computer 10
Enable Remote Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Product Information......................................................12
InfraStruXure Central Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic model (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Standard model (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Enterprise model (front) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
InfraStruXure Central rear panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Basic model (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Standard Model (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Enterprise Model (rear) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
InfraStruXure Central server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Appendix A: LED Error Codes ....................................19
Error Code Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Appendix B: Diagnostic Messages..............................21
Message Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Warranties and Policies................................................24
Two-Year Factory Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Terms of warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Non-transferable warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Warranty claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Life Support Policy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
General policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Examples of life-support devices . . . . . . . . . . . . . . . . . . . . . . . . . . 25
ii
InfraStruXure Central Installation Manual
Product Description
Overview
Inventory
• APC® InfraStruXur e™ Central server—A 1U or 2U management device. The InfraStruXure
Central server works with your APC devices, NetBotz appliances, and other third-party SNMP
devices to provide a comprehensive monitoring solution for your IT environment and equipment.
The InfraStruXure Central appliance is available in Basic, Standard, or Enterprise models.
• Rack-mount rails—RapidRails™ used to install the InfraStruXure Central server in a standard,
19-inch (482 mm) enclosure or rack.
• Power Cords— NEMA 5-15P to IEC-320-C13 and an IEC-320-C13 to IEC-320-C14 power
cord. Use the cord appropriate for your power distribution.
Note: The Enterprise model of the InfraStruXure Central server device comes with two of each
cable.
• The InfraStruXure Central Installation Manual (this book)
Receiving inspection
Inspect the package and contents for shipping damage, and make sure that all parts were sent. Report any
damage immediately to the shipping agent. Report missing contents, damage, or other problems
immediately to APC or your APC reseller.
Please recycle
The shipping materials are recyclable. Please save them for later use, or dispose of them
appropriately.
Disclaimer
APC is not responsible for damage sustained during reshipment of this product from a reseller.
1InfraStruXure Central Installation Manual
Safety
Rack-mounting safety
The InfraStruXure Central server is shipped with rack-mounting rails. Install the rails at the appropriate
position in your rack, and mount the unit. If the unit is mounted in an enclosure instead of an open rack,
the maximum ambient temperature in the enclosure should be no greater than 35°C (95°F).
• When you install equipment in the rack, make sure it does not interfere with the air flow required
for safe operation for the equipment.
• When you mount equipment in the rack, make sure you do not cause a hazardous condition
because of an uneven mechanical load.
• When you connect equipment to the supply circuit, avoid overloading the circuits, which could
jeopardize over-current protection and damage the supply wiring. See ratings on the equipment
nameplates for guidance.
• Maintain reliable earth grounding of the unit, particularly for supply connections (e.g., when
Power Distribution Units (PDUs) that are not directly connected to the branch circuit are used).
Equipment containing a battery
This equipment contains a non-replaceable lithium coin cell battery.
InfraStruXure Central Installation Manual2
Installation
Installation Instructions
This installation guide provides instructions for trained service technicians installing one or more
systems in a rack. The provided RapidRails rack kit can be installed without tools in any enclosure that
has square holes. One rack kit is required for each system installed in the rack. VersaRails™ rack kits,
which are designed for use with enclosures that have round holes, are available for purchase separately.
Caution: Do not install rack kit components designed for another system. Use only the rack
kit for your system. Using the rack kit for another system may result in damage to the system
and personal injury to yourself and to others.
Before You Begin
Before you begin installing your system in the rack, read the safety instructions on page 2 and in this
section.
Observe the following safety precautions when installing your system in the rack
Caution:
• When installing multiple systems in a rack, complete all of the procedures for
the current system before attempting to install the next system.
• Follow the procedures in this document to protect yourself as well as other
service technicians. Your system is very large and heavy, and proper
preparation and planning are important to prevent injury to yourself and to
others, especially when systems are installed in the top half of the rack.
• Installing systems in a rack without front and side stabilizer feet could cause the
rack to tip over, potentially resulting in bodily injury. Always install the
stabilizer feet of the rack before installing components. The stabilizer feet help
prevent the rack from tipping over when a system or other component is pulled
out of the rack with the slide assemblies fully extended. See the documentation
provided with the rack cabinet for instructions on installing and anchoring the
stabilizer feet.
• After installing systems in a rack, never pull more than one system out of the
rack on its slide assemblies at one time. The weight of more than one extended
system could cause the rack to tip over and cause injury.
3InfraStruXure Central Installation Manual
RapidRails Rack Kit Contents
The RapidRails rack kit includes the following items:
• One pair of RapidRails slide assemblies
Installation Tasks
To install a rack kit, perform the following tasks in order:
1. Remove the rack doors.
2. Select a location within the rack.
3. Install the RapidRails slide assemblies.
4. Install the system in the rack.
5. Replace the rack doors.
Remove the rack doors
See the procedures for removing doors in the documentation provided with your rack cabinet.
Caution:
• Due to the size and weight of the rack cabinet doors, never attempt to remove them by
yourself.
• Store the doors where they will not injure someone if the doors accidently fall over.
Select a location within the rack
Each InfraStruXure Central Standard or Basic Edition system requires 1 U (44 mm [1.75 inches]) of
vertical space in the rack. Each InfraStruXure Central Enterprise Edition system requires 2 U (88 mm
[3.5 inches]) of vertical space in the rack.
InfraStruXure Central Installation Manual4
Install the RapidRails slide assemblies
1. At the front of the rack cabinet, position one of the RapidRails slide assemblies so that its
mounting-bracket flange fits in one U-space in the rack. The top mounting hook on the slide
assembly’s front mounting bracket flange should enter the top hole of the U-space.
2. Push the slide assembly forward until the top mounting hook enters the top square hole of the Uspace, and then push down on the mounting-bracket flange until the mounting hooks seat in the
square holes and the push button pops out and clicks (see below).
Slide assembly (2)
Mounting bracket flange
Mounting hooks (2)
Push button
3. At the back of the enclosure, pull back on the mounting-bracket flange until the top mounting
hook is in the top square hole of the U-space you selected, and then push down on the flange until
the mounting hooks seat in the square holes and the push button pops out and clicks.
4. Repeat steps 1 through 3 for the slide assembly on the other side of the rack.
Caution: Ensure that the slide assemblies are mounted at the same position on the vertical
rails on each side of the rack.
5InfraStruXure Central Installation Manual
Install the system in the rack
Caution:
• If you are installing more than one system, install the first system in the lowest available
position in the rack.
• Never pull more than one component out of the rack at a time.
• Because of the size and weight of the system, never attempt to install the system in the slide
assemblies by yourself.
1. Pull the two slide assemblies out of the rack until they lock in the fully extended position. Lift the
system into position in front of the extended slides (see below).
shoulder screw on system
system locking mechanism
2. Place one hand on the front-bottom of the system and the other hand on the back-bottom of the
system.
3. Tilt the back of the system down while aligning the back shoulder screws on the sides of the
system with the back slots on the slide assemblies.
4. Engage the back shoulder screws into their slots.
5. Lower the front of the system and engage the front and middle shoulder screws in their slots (the
middle slot is just behind the yellow system release latch). When all shoulder screws are properly
seated, the system locking mechanism at the front of each slide assembly clicks and locks the
system into the slide assembly.
InfraStruXure Central Installation Manual6
6. Press up on the slide release latch at the side of each slide to slide the system completely into the
rack.
7. Push in and turn the captive thumbscrews on each side of the front chassis panel to secure the
system to the rack.
To remove the system from the slide assemblies, press down on the thumbpads of the system
locking mechanism, and then pull the system forward.
Replace the rack doors
See the procedures for replacing doors in the documentation provided with your rack.
Caution: Because of the size and weight of the rack cabinet doors, never attempt to remove
or install them by yourself.
Communication Connection
Network overview
The InfraStruXure Central server provides for the management of networked APC devices, NetBotz
appliances, and other third-party SNMP devices. It co nnects to both your existin g network (Public LAN)
and a private network (Private LAN) to manage connected devices.
Set up the Private LAN
Connect a CAT-5 network cable to the network port on each SNMP device
The InfraStruXure Central server can manage any APC device with a network port, as well as third-party
SNMP devices.
Note: If you are running PowerChute® Network Shutdown software with an InfraStruXure
system’s UPS, that UPS must be connected to the public network.
7InfraStruXure Central Installation Manual
Route network cables to the InfraStruXure Central server and switch (or hub)
Overhead routing. This section is for InfraStruXure system installations.
1. Ensure that the APC Shielding Partitions and Cable Ladders are installed on the NetShelter
enclosures and the InfraStruXure PDUs.
2. Run the Cat-5 network cables (provided) from each APC device to the switch (or hub)
a. Start with the device farthest from the switch (or hub) that uses the longest CAT-5 network
cable.
b. Bundle cables together and route the bundles in the data cable troughs along rows and
across ladders, if necessary.
3. Connect each APC device’s network cable to any available port on the switch (or hub).
Install and route data cables (alternative routing).
Note: If possible, route data cables overhead, as d escribed in “Overhead routing” on this page.
Using APC Shielding Partitions and Cable Ladders with your InfraStruXure system reduces
problems related to induced voltages for data transmission.
If you must route data cables under a raised floor:
• Do not route data cables inside an InfraStruXure PDU to the floor, either within the power cable
conduit or in any other location. Induced voltages from the power cables may interfere with data
transmission. Route data cables out the roof of the InfraStruXure PDU and down inside the first
NetShelter enclosure to the floor.
• Induced voltages can also create problems under the floor when data cables are too close to any
power cables. Even if data transmission is successful after the initial installation, later additions to
power cabling under the floor for other equipment in your data center can jeopardize the integrity
of the data transmission for your InfraStruXure Central system.
InfraStruXure Central Installation Manual8
Connect the InfraStruXure Central server to your Public LAN
For InfraStruXure system installations, connect the InfraStruXure Central server’s Gb1 port (Standard
version shown) to any network port on the user’s Public LAN, using a network jumper cable, or a
standard network cable, if necessary.
Public LAN connection:
.
Connect the InfraStruXure Central server to your Private LAN
1. Connect a port on your Private LAN to the InfraStruXure Central server’s Gb2 port (Standard
version shown).
As indicated by the label that covers the Gb2 port, do not connect any network other than
your Private LAN to that port, or to any switch that connects to that port.
Private LAN Connection:
2. To access the Private LAN (port Gb2), see “Initial Configuration” on page 10.
Apply power to the InfraStruXure Central server and switch (or hub)
After you install the InfraStruXure Central server and switch (or hub) and make all of the
communication connections, connect the power cords to a Rack PDU within the enclosure to apply
power to the InfraStruXure Central server.
9InfraStruXure Central Installation Manual
Initial Configuration
Configure the InfraStruXure Central Server
To configure the public LAN network settings on the InfraStruXure Central server for the first time, you
must connect to the InfraStruXure Central server as follows:
• Connect the private network port (Gb2) with a computer connected directly to the Gb2 port or
connected to a switch (or hub) that is connected to the Gb2 port. .
System and Web browser prerequisites
The InfraStruXure Central console is a stand-alone Java application that runs on systems that meet the
following requirements:
• A PC with a 1 GHz or better AMD/Intel processor running Microsoft® Windows® (2000 SP4,
XP SP2, Server 2003, or Vista) or Red Hat Enterprise Linux 5.x (32-bit platforms only)
• 512MB RAM
• A screen resolution of at least 1024x768.
Configuring the InfraStruXure Central server from a remote computer
1. Connect a computer to a network port on the private switch (or hub), or directly to the Gb2 port if
a switch (or hub) is unavailable. The computer must meet the following requirements:
– It must be configured to obtain an IP address automatically (through DHCP).
– It must be running TCP/IP as a network protocol.
– The browser must be JavaScript® enabled:
• Mozilla Firefox® version 1.5.0.6 or higher
• Netscape Navigator version 8.2
• Microsoft Internet Explorer® version 7.0
2. Release and renew your computer’s IP address to assign it an address on the Private LAN.
3. Open the browser, and enter the LAN IP address for the InfraStruXure Central server.
4. Use 192.168.1.1 as the default IP address for InfraStruXure Central on the LAN.
5. Download and install the InfraStruXure Central Client from the displayed Web page.
6. Double-click the ISX Central Client icon to display the InfraStruXure Central Logon dialog.
7. When the InfraStruXur e Central Logon display appears, use apc (lowercase) for both the
username and password, and click OK.
8. After the client starts, select the Settings menu and select Server Administration Settings.
9. In the displayed sub-menu, select Network Settings.
10.On the Public tab of the Network Settings display, enter the necessary information about the
InfraStruXure Central server. This information can be provided by your network administrator.
11.When you are finished, click Apply and then OK.
InfraStruXure Central Installation Manual10
Enable Remote Monitoring
APC can remotely monitor your InfraStruXure Central server and the devices it manages, and notify you
of events via e-mail, pager, or phone. If you decide to use APC’s Remote Monitoring Service (RMS),
follow these steps:.
Warning: Information that will be sent to the APC monitoring service must be entered in English.
Any other language may prevent RMS from being able to properly notify of or describe any critical
issues.
1. From the Settings menu, select Server Administration Settings.
2. In the Server Administration Settings sub-menu, click the Remote Monitoring entry.
3. In the APC Remote Monitoring Service display, click Registration Settings.
4. If you have not registered for RMS:
a. In the Choose RMS Settings Type display, select New Customer and click Next.
b. In the RMS Contact Information display, fill in all of the required fields and click Next.
c. In the RMS Company Information display, fill in all of the required fields and click
Finish.
5. If you have previously registered for RMS:
a. In the Choose RMS Settings Type display, select Existing Customer and click Next.
b. In the RMS Logon Settings display, fill in your e-mail address and password, then click
Next.
c. In the RMS Contact Information display, verify that the displayed information is correct
and click Next.
d. In the RMS Company Information display , verify that the information is correct and click
Finish.
6. Visit http://rms.apc.com to complete the RMS configuration. On the RMS page, click Contact
Us to obtain the phone number to call and complete the activation process.
11InfraStruXure Central Installation Manual
Product Information
InfraStruXure Central Front Panel
Basic model (front)
Item Function
Diagnostic
Indicators
Power-on
Indicator,
Power Button
NMI button The NMI button is used to troubleshoot software and device driver
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
HDD LED
Monitor VGA monitor port
System
Identification
Button
Blue and Amber
System Status
Indicator LEDs
The four diagnostics indicators on the system front panel display
error codes during system startup.
The power-on indicator lights when the system power is on. The
power-on indicator blinks when the system is not turned on but
power is available. The power button controls the power supply
output to the system.
errors when using certain operating systems. This button can be
pressed using the end of a paper clip. Use this button only if
directed to do so by qualified support personnel.
Hard disk drive LED. When this LED is amber, the disk is being
accessed.
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
LEDs illuminate as described below to indicate system status:
• Blue Off, Amber Off: System is turned off.
• Blue Off, Amber Blinking: The system has detected an error.
• Blue On, Amber Off: Power is turned on, system is operational.
• Blue Blinking, Amber Off: The system identification indicator
has been activated to identify the system in a rack.
InfraStruXure Central Installation Manual12
Standard model (front)
Item Function
DVD Drive
Allows CD/DVD-based updates for software and firmware. (Not
available on the Basic model)
Diagnostic
Indicators
Power-on
Indicator,
Power Button
The four diagnostics indicators on the system front panel display
error codes during system startup.
The power-on indicator lights when the system power is on. The
power-on indicator blinks when the system is not turned on but
power is available. The power button controls the power supply
output to the system.
NMI button The NMI button is used to troubleshoot software and device driver
errors when using certain operating systems. This button can be
pressed using the end of a paper clip. Use this button only if
directed to do so by qualified support personnel.
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
HDD LED
Hard disk drive LED. When this LED is amber, the disk is being
accessed.
Monitor VGA monitor port.
System
Identification
Button
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
13InfraStruXure Central Installation Manual
Enterprise model (front)
Item Function
Power-on
Indicator,
Power Button
NMI Button Used to troubleshoot software and device driver errors when using
System
Identification
Button
LCD Display
(Enterprise
only)
The power-on indicator lights when the system power is on. The
power-on indicator blinks when the system is not turned on but
power is available. The power button controls the power supply
output to the system.
certain operating systems. This button can be pressed using the end
of a paper clip.
Use this button only if directed to do so by qualified support
personnel or by the operating system's documentation.
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
Provides system ID, status information, and system error
messages. The LCD display is illuminated with a blue light during
normal system operation. If the system needs attention due to a
problem with power supplies, fans, system temperature, or hard
drives, the LCD display will be illuminated with amber light.
Note: If the system is connected to AC power and an error has
been detected, the LCD display flashes amber regardless of
whether the system is turned on.
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
Monitor VGA monitor port
DVD Drive Allows CD/DVD-based updates for software and firmware. (Not
available on the Basic model.)
InfraStruXure Central Installation Manual14
InfraStruXure Central rear panel
Basic model (rear)
Item Function
Power Socket Receptacle for power cord.
Mouse PS/2 Mouse port
Kbd PS/2 Keyboard port
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
Serial 9-pin
Monitor External monitor port
System Status
LED and
button
Gb1 Gigabit Ethernet
Gb2 Gigabit Ethernet port for connecting to the private LAN.
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
port for connecting to a public LAN.
15InfraStruXure Central Installation Manual
Standard Model (rear)
Item Function
Power Socket Receptacle for power cord.
Mouse PS/2 Mouse port
Keyboard PS/2 Keyboard port
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
Serial Port 9-pin
Monitor VGA monitor port
System Status
LED and button
Gb2 Gigabit Ethernet
Gb1 Gigabit Ethernet port for connecting to a public LAN.
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
port for connecting to the private LAN.
InfraStruXure Central Installation Manual16
Enterprise Model (rear)
Item Function
Serial Port 9-pin
Monitor External monitor port
USB Ports (2) Used to connect USB 2.0-compliant devices to the system.
Gb1 Gigabit Ethernet
Gb2 Gigabit Ethernet port for connecting to a private LAN.
System
Identification
Button
Blue and Amber
System Status
Indicator LEDs
The identification buttons on the front and back panels can be used
to locate a particular system within a rack. When one of these
buttons is pushed, the blue system status indicator on the front and
back blinks until one of the buttons is pushed again.
LEDs illuminate as described below to indicate system status:
• Blue Off, Amber Off: System is turned off.
port for connecting to the public LAN.
• Blue Off, Amber Blinking: The system has detected an error.
• Blue On, Amber Off: Power is turned on and the system is
operational.
• Blue Blinking, Amber Off: The system identification indicator
has been activated to identify the system in a rack.
Power supply
A green LED indicates that the power supply is operational
status
Power supply
An amber LED indicates a problem with the power supply.
fault
AC line status A green LED indicates that a valid AC source is connected to the
power supply.
17InfraStruXure Central Installation Manual
Specifications
InfraStruXure Central server
Electrical
Input 100–240 VAC; 50/60 Hz; 0.7 A to 0.5 A
Physical
Dimensions (H × W × D)
Unit Basic: 4.5 × 48.3 × 54.6 cm (1.7 × 19 × 21.5 in)
Shipping Basic: 30.5 × 63.5 × 88.9 cm (12 × 25 × 35 in)
Weight
Unit Basic: 11.8 kg (26 lb)
Shipping weight Basic: 13.2 kg (29 lb)
Standard: 4.5 × 48.3 × 54.6 cm (1.7 × 19 × 21.5 in)
Enterprise: 7.6 × 48.3 × 68.6 cm (3 × 19 × 27 in)
Standard: 30.5 × 63.5 × 88.9 cm (12 × 25 × 35 in)
Enterprise: 38.1 × 63.5 × 91.4 cm (15 × 25 × 36 in)
Standard: 20.4 kg (45 lb)
Enterprise: 37.2 kg (82 lb)
Standard: 21.7 kg (48 lb)
Enterprise: 38.6 kg (85 lb)
Environmental
Temperature
Operating 50 to 95°F (10 to 35°C)
Storage 5 to 122°F (– 15 to 50°C)
Elevation
Operating 10 000 ft (3000 m) above MSL
Humidity
Operating 20-80% RH, non-condensing
Storage 5–95% RH, non-condensing
Compliance
Approvals UL, CE, FCC, CSA, ICES-003, IRAM, NOM, CE
CISPR 22, TUV-GS, SAB, GOST, NEMKO, SPRING,
VCCI, MIC, BSMI, C-Tick, CCC
InfraStruXure Central Installation Manual18
Appendix A: LED Error Codes
Error Code Listing
Overview
The four diagnostics indicators on the system front panel display error codes during system startup. The following table
lists the causes associated with these codes.
Code Causes
Possible processor failure.
Memory failure.
Possible expansion card failure.
Possible video card failure.
Hard drive failure.
Possible USB failure.
No memory modules detected.
System board failure.
Memory configuration error.
Possible system board resource and/or
system board hardware failure.
19InfraStruXure Central Installation Manual
Possible expansion card failure.
Other failure.
The system is in a normal operating
condition after POST.
InfraStruXure Central Installation Manual20
Appendix B: Diagnostic Messages
Message Listing
Overview
The system's control panel LCD provides status messages to signify when the system is operating
correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error
condition. The LCD scrolls a message that includes a status code followed by descriptive text..
The following table lists the potential error messages along with a short description of the condition
described by the message.
Code Text Causes
N/A SYSTEM NAME
E1000 FAILSAFE, Call
Support
E1114 Temp Ambient
E1116 Temp Memory
E12nn xx PwrGd
E1210 CMOS Batt
E1211 ROMB Batt
E1229 CPU # VCORE
E1310 RPM Fan ##
E1313 Fan Redundancy
E1410 CPU # IERR
E1414 CPU # Thermtrip
E1418 CPU # Presence
E141C CPU Mismatch
E141F CPU Protocol
E1420 CPU Bus PERR
E1421 CPU Init
E1422 CPU Machine Chk
E1610 PS # Missing
E1614 PS # Status
The SYSTEM NAME displays under the following conditions:
• The system is turned on.
• The power is off and active POST errors are displayed.
Contact APC Customer Support at a number on the back cover
of this manual
Ambient system temperature is out of acceptable range.
Memory has exceeded acceptable temperature and has been
disabled to prevent damage to the components.
Specified voltage regulator has failed.
CMOS battery is missing, or the voltage is out of acceptable
range.
RAID battery is either missing, bad, or unable to recharge due to
thermal issues.
Processor # VCORE voltage regulator has failed.
RPM of specified cooling fan is out of acceptable operating
range.
The system is no longer fan-redundant. Another fan failure will
put the system at risk of over-heating.
Specified microprocessor is reporting an internal error.
Specified microprocessor is out of acceptable temperature range
and has halted operation.
Specified processor is missing or bad, and the system is in an
unsupported configuration.
Processors are in a configuration unsupported by APC.
The system BIOS has reported a processor protocol error.
The system BIOS has reported a processor bus parity error.
The system BIOS has reported a processor initialization error.
The system BIOS has reported a machine check error.
No power is available from the specified power supply;
specified power supply is improperly installed or faulty.
No power is available from the specified power supply;
specified power supply is improperly installed or faulty.
21InfraStruXure Central Installation Manual
E1618 PS # Predictive
E161C PS # Input Lost
E1620 PS # Input Range
E1624 PS Redundancy
E1710 I/O Channel Chk
E1711 PCI PERR B## D## F##
PCI PERR Slot #
E1712 PCI SERR B## D## F##
PCI SERR Slot #
E1714 Unknown Err
E171F PCIE Fatal Err B##
D## F##
PCIE Fatal Err Slot #
Power supply voltage is out of acceptable range; specified
power supply is improperly installed or faulty.
Power source for specified power supply is unavailable, or out
of acceptable range.
Power source for specified power supply is unavailable, or out
of acceptable range.
The power supply subsystem is no longer redundant. If the last
supply fails, the system will go down.
The system BIOS has reported an I/O channel check.
The system BIOS has reported a PCI parity error on a
component that resides in PCI configuration space at bus ##,
device ##, function ##.
The system BIOS has reported a PCI parity error on a
component that resides in the specified PCI slot.
The system BIOS has reported a PCI system error on a
component that resides in PCI configuration space at bus ##,
device ##, function ##.
The system BIOS has reported a PCI system error on a
component that resides in the specified slot.
The system BIOS has determined that there has been an error in
the system, but is unable to determine its origin.
The system BIOS has reported a PCIe fatal error on a
component that resides in PCI configuration space at bus ##,
device ##, function ##.
E1810 HDD ## Fault
E1811 HDD ## Rbld Abrt
E1812 HDD ## Removed
E1913 CPU & Firmware
Mismatch
E1A11 PCI Rsr Config
E1A12 PCI Rsr Missing
E1A14 SAS Cable A
E1A15 SAS Cable B
E2010 No Memory
E2011 Mem Config Err
E2012 Unusable Memory
E2013 Shadow BIOS Fail
E2014 CMOS Fail
E2015 DMA Controller
E2016 Int Controller
The system BIOS has reported a PCIe fatal error on a
component that resides in the specified slot.
The SAS subsystem has determined that hard drive ## has
experienced a fault.
The specified hard drive has experienced a rebuild abort.
The specified hard drive has been removed from the system.
The BMC firmware does not support the CPU.
PCI risers are not configured correctly; some invalid
configurations may prevent the system from turning on.
One or all of the PCI risers are missing, preventing the system
from turning on.
SAS cable A is missing or bad.
SAS cable B is missing or bad.
No memory is installed in the system.
Memory detected, but is not configurable. Error detected during
memory configuration.
Memory is configured, but not usable. Memory subsystem
failure.
The system BIOS failed to copy its flash image into memory.
CMOS failure. CMOS RAM not functioning properly.
DMA controller failure.
Interrupt controller failure.
InfraStruXure Central Installation Manual22
E2017 Timer Fail
E2018 Prog Timer
E2019 Parity Error
E201A SIO Err
E201B Kybd Controller
E201C SMI Init
E201D Shutdown Test
E201E POST Mem Test
E201F DRAC Config
E2020 CPU Config
E2021 Memory Population
E2022 POST Fail
E2110 MBE Crd # DIMM ## &
##
E2111 SBE Log Disable Crd #
DIMM ##
E2112 Mem Spare Crd # DIMM
##
E2113 Mem Mirror Crd # DIMM
## & ##
E2118 Fatal NB Mem CRC
E2119 Fatal SB Mem CRC
I1910 Intrusion
I1911 >3 ERRs Chk Log
Timer refresh failure.
Programmable interval timer error.
Parity error.
SIO failure.
Keyboard controller failure.
System management interrupt (SMI) initialization failure.
BIOS shutdown test failure.
BIOS POST memory test failure.
Dell remote access controller (DRAC) configuration failure.
CPU configuration failure.
Incorrect memory configuration. Memory population order
incorrect.
General failure after video.
One of the DIMMs in the set implicated by "## & ##" has had a
memory multi-bit error (MBE). If no memory card is present,
the "Crd #" string is left out of the message.
The system BIOS has disabled memory single-bit error (SBE)
logging, and will not resume logging further SBEs until the
system is rebooted. "##" represents the DIMM implicated by the
BIOS. If no memory riser card is present, the "Crd #" string is
left out of the message.
The system BIOS has spared the memory because it has
determined that the memory had too many errors. "## & ##"
represents the DIMM pair implicated by the BIOS. If no
memory card is present, the "Crd #" string is left out of the
message.
The system BIOS has disabled memory mirroring because it has
determined that one half of the mirror has had too many errors.
"## & ##" represents the DIMM pair implicated by the BIOS. If
no memory card is present, the "Crd #" string is left out of the
message.
One of the connections in the Fully Buffered DIMM (FBD)
memory subsystem link on the Northbound side has failed.
One of the connections in the FBD memory subsystem link on
the Southbound side has failed.
System cover has been removed.
LCD overflow message.
I1912 SEL Full
W1228 ROMB Batt < 24hr
A maximum of three error messages can display sequentially on
the LCD. The fourth message displays as the standard overflow
message.
System Event Log is full of events, and is unable to log any
more events.
Warns predictively that the RAID battery has less than 24 hours
of charge left.
23InfraStruXure Central Installation Manual
Warranties and Policies
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two
years from the date of purchase. APC will repair or replace defective products covered by this warranty.
This warranty does not apply to equipment that has been damaged by accident, negligence or
misapplication or has been altered or modified in any way. Repair or replacement of a defective product
or part thereof does not extend the original warranty period. Any parts furnished under this warranty may
be new or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The
product may be registered at the APC Web site, www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect
in the product does not exist or was caused by end user’s or any third person’s misuse, negligence,
improper installation or testing. Further, APC shall not be liable under the warranty for unauthorized
attempts to repair or modify wrong or inadequate electrical voltage or connection, inappr op riat e on-site
operation conditions, corrosive atmosphere, repair, installation, exposure to the elements, Acts of God,
fire, theft, or installation contrary to APC recommendations or specifications or in any event if the APC
serial number has been altered, defaced, or removed, or any other cause beyond the range of the intended
use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE, OF PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS
AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A
PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE ENLARGED,
DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE
OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN
CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND
REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC’S SOLE
LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH
WARRANTIES. APC WA RRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT
EXTENDED TO ANY THIRD PARTIES.
InfraStruXure Central Installation Manual24
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES
BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE
PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT,
IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC
HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR
REVENUE, LOSS OF EQUIPMENT , LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE,
LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY
THE TERMS OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL,
ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support network through the
Support page of the APC Web site, www.apc.com/support. Select your country from the country
selection pull-down menu at the top of the Web page. Select the Support tab to obtain contact
information for customer support in your region.
Life Support Policy
General policy
American Power Conversion (APC) does not recommend the use of any of its products in the following
situations:
• In life-support applications where failure or malfunction of the APC product can be reasonably
expected to cause failure of the life-support device or to affect significantly its safety or
effectiveness.
• In direct patient care.
APC will not knowingly sell its products for use in such applications unless it receives in writing
assurances satisfactory to APC that (a) the risks of injury or damage have been minimized, (b) the
customer assumes all such risks, and (c) the liability of APC is adequately protected under the
circumstances.
Examples of life-support devices
The term life-support device includes but is not limited to neonatal oxygen analyzers, nerve stimulators
(whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps,
defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis
systems, neonatal ventilator incubators, ventilators (for adults and infants), anesthesia ventilators,
infusion pumps, and any other devices designated as “critical” by the U.S. FDA.
25InfraStruXure Central Installation Manual
Hospital-grade wiring devices and leakage current protection may be ordered as options on many APC
UPS systems. APC does not claim that units with these modifications are certified or listed as hospitalgrade by APC or any other organization. Therefore these units do not meet the requirements for use in
direct patient care.
InfraStruXure Central Installation Manual26
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer
support requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
– Regional centers
Direct InfraStruXure
Customer Support Line
APC headquarters U.S.,
Canada
(1)(877)537-0607
(toll free)
(1)(800)800-4272
(toll free)
Latin America (1)(401)789-5735
Europe, Middle East,
Africa
Western Europe
(including Scandinavia)
Japan (0) 36402-2001
Australia 1(800) 652 725
New Zealand 0 (800) 333 373
(USA)
(353)(91)702000
(Ireland)
+800 0272 0272
(toll free)
(toll free)
– Local, country-specific centers: go to www.apc.com/support/contact for contact information.
Contact the
APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
Entire contents copyright 2008 American Power Conversion Corporation. All rights reserved. Reproduction
in whole or in part without permission is prohibited. APC, the APC logo, NetShelter, PowerChute, and
InfraStruXure are trademarks of American Power Conversion Corporation. All other trademarks, product
names, and corporate names are the property of their respective owners and are used for informational
purposes only.
06/2008990-3321-001
*990-1636D-001*
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