Aastra Telecom SIP 480I CT User Manual 2

MODEL /

RELEASE 1.4

41-000124-00-08

USER GUIDE

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

SOFTWARE LICENSE AGREEMENT

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export licensed Software to any country except in accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement. All rights reserved.

Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.

480i CT IP Phone User Guide iii

Table of Contents

About this Guide..........................1

Documentation.............................1

Introduction..................................2

Phone Features ..........................2

General Requirements................2

Customizing Your 480i CT Base

Station...........................................3

Setting Your Options...................3

Aastra Web UI.............................3

Using your 480i CT Base Station5

Hard keys.............................. ..... .5

Multiple Line an d C al l A ppe aranc-

es .............................................5

Idle State............................... ......6

Softkeys......................................6

Customized Softkeys..................6

Connected State....... ...... ..........11

Making Calls from 480i CT Base

Station.........................................12

Dialing a Number............ ..........12

Using Handsfree

Speakerphone........................12

Using a Headset.............. ...... ....12

Intercom....................................13

Redial ........................................13

Mute..........................................14

Receiving Calls at the

480i CT Base Station.................15

Answering an Incoming Call......15

Handling Calls from the 480i CT

Base Station...............................16

Placing a Call on Hold...............16

Transferring Calls......................16

Conferencing Calls....................17

Picking up Calls......... ...... ...... ....18

Ending Calls..............................19

Call Forwarding.........................19

Park Calls/Pick Up Parke d C a lls...

Additional Features....................26

Star Codes............. ...................26

Services ....................................26

Suppressing DTMF Playback....31

Ring Tones and Tone Se ts........32

Stuttered Dial Tone...................34

Call Waiting Tone......................34

Language....................................35

Setting Language......................35

Customizing Your 480i CT Cord-

less Handset...............................36

Accessing Options....................36

Intercom....................................36

Language..................................37

Ring Tone..................................37

Custom name............................37

Call timer...................................37

Vibrate.......................................38

Handset Pairing.........................38

Key Lock On or Off....................38

Backlight....................................38

Silent Alert.................................38

Finding the Phones’s IP Ad dre ss

using the Handset................ ..39

Feature Keys on the Handset....39

Using the 480i CT Cordless Hand-

set................................................42

Idle Mode ................................ ..42

Handset Icons and Status Mes-

sages......................................42

Handset Keys............................43

Multifunction H and se t LED Indica-

tor...........................................44

Battery Charging.......................44

Volume Control .........................45

Directory – 480i CT Cordless

Handset..................................45

Callers List – 480i CT Cordless

Handset..................................48

Table of Contents

Making Calls from 480i CT Cord-

less Handset...............................50

Pre-dialling a Number...............50

Using a Headset .......................50

Receiving Calls.........................50

Call Privacy...............................50

Ending Calls..............................51

Pairing and Unpairing Cordless

Handset to Base.........................52

Pairing Handset........................52

Unpairing Handset....................53

Troubleshooting Solutions .......55

Limited Warranty........................59

Table of Contents

About this Guide

This guide explains how to use the basic features of your new 480i CT phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 480i/

480i CT/9112i/9133i IP Phone Administration Guide.

About this Guide

Documentation

• Aastra 480i CT Installation Guide – installation and set-up

instructions, general features and functions, and basic options list customization. Included with the telephone.

• Aastra SIP 480i CT IP Phone User Guide – explains the most commonly used features and functions for an end user.

• Aastra SIP 480i/480i CT/9112i/

9133i IP Phone Administration Guide – explains how to set the

480i phone up on the network and contains advanced configuration instructions for the 480i. This guide has instructions that are at a user level.

/ IP Phone User Guide 1

Introduction

This guide compliments the Aastra Model 480i CT Installation Guide that is included with the phone. Please refer to the installation guide for information on hardware requirements, features and physical set up of your new 480i CT.

Software Prerequisites

• Permission to register at the IP PBX

• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), or Hypertext Transfer Protocol (HTTP) server

Phone Features

• A 3.5" x 2.25" backlit display on main unit

• Handset with 1 1/4" x 3/4" backlit display and a handset base.

• 6 multi-functional softkeys - as default or customized settings

• 4 line/call appearance buttons with corresponding lights.

• Up to 5 additional line/call appearances as softkeys.

• Enhanced busy lamp fields.

• Full-duplex speakerphone for handsfree.

• Built-in-two-port, 10/100 Ethernet switch which lets you share a connection with your computer.

• Inline power support, which eliminates power adapters.

General Requirements

• A SIP-based IP PBX system or network installed and running with a number created for the new 480i IP phone.

• Adherence to SIP standard RFC 3261.

• Access to a configuration server where you can store the firmware image and configuration files. The configuration server must be able to accept connections anonymously (if TFTP is used).

• The IP phone must be configured for a specific type of protocol to use. (TFTP is enabled by default). You can configure the following protocols on the IP phone:

- TFTP (Trivial File Transfer

Protocol)

- FTP (File Transfer Protocol)

- HTTP (Hypertext Transfer

Protocol)

• A 802.3 Ethernet/Fast Ethernet LAN

• Category 5/5e straight through cabling

• Power over Ethernet (PoE) power supply (optional accessory – necessary only if no inline power is provided on the network).

Introduction

2 / IP Phone User Guide

Customizing Your 480i CT Base Station

Setting Your Options

Pressing the % key gives you a list of configuration options. You can also change these options in your phone through the Aastra Web UI. Refer to the Aastra 480i Installation Guide for information on less advanced configuration options.

Note: Some options should only be

set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options. For more information on these options, administrators should refer to the Aastra SIP 480i/480i

CT/9112i/9133i IP Phone Administration Guide.

Aastra Web UI

You can access specific configuration options on the 480i CT Base Station phone using the Aastra Web UI.

In order to access the Aastra Web UI, you will need to know the IP address of your phone.

Finding Your Phone’s IP Address

Aastra Web UI

1. Press % to enter the Options

List.

2. Use s to scroll down the list

of options to Phone Status and press the Show softkey.

 

  

 

 





Customizing Your 480i CT Base Station

s to scroll to Network

3. Use Status and press the Show softkey.

 

       





4. Press the IP Addr softkey.

Attr.

LinkStat. Negotiat. Speed Duplex

IP Addr

MAC Addr

Port0

Link Auto 100M Full

Port1

N/Link Auto 10M Half

Done

/ IP Phone User Guide 3

5. You will now see your phone’s IP Address.

IP Address of Phone

192.168.0.100

Done

Accessing the Aastra Web UI

Aastra Web UI

1. Open your web browser and enter the phone’s IP address or host name into the address field.

2. At the prompt, enter your username and password and click

Note: For a user, the default user name

is “user” and the password field is left blank.

The Network Status window displays for the IP phone you are accessing.

3. You can logout of the Aastra Web UI at any time by clicking LOGOFF.

The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.

Status

The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only.

Operation

The Operation section provides the following options:

- User Password - Allows you to change user password

- Softkeys and XML - Allows you to set up to 20 softkeys for a specific function (line, do not disturb (DND), speeddial, busy lamp field (BLF), BLF list, XML, flash, park, pickup, or empty.

--Handset Keys - Allows you to configure up to 15 softkeys on the handset.

Directory - Allows you to copy

the Callers List and Directory List from your IP phone to your PC.

- Reset - Allows you to restart the IP phone when required.

Basic Settings

The Basic Settings section provides the following options:

- Preferences - Allows you to set park/pickup call settings, enable/disable call waiting tone and stuttered dial tone, suppress DTMF playback, set incoming intercom call settings, and set ring tones.

- Call Forward - Allows you to set a phone number destination for where you want calls forwarded. You can configure call forward on a global or per-line basis.

Customizing Your 480i CT Base Station

4 / IP Phone User Guide

Using your 480i CT Base Station

Hard keys

There are Hard keys on your phone, such as Hold @, Redial #,

Xfer , Icom and Conf that are configured for the call handling features. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone.

Note: Your system administrator can

configure outgoing Intercom calls for use with the Icom button. Contact your system administrator for more information.

Hold/Redial Key Location

Xfer/Icom/Conf Key Location

IcomXfer

Conf Services

Using your 480i CT Base Station

Multiple Line and Call Appearances

The 480i CT has 4 hard line/call appearance buttons each with a corresponding status light. Additional line/call appearances may also have been set up on your phone as softkeys. To learn more about this, please see "Softkeys as

Line/Call Appearances" on page 7.

Xfer

Conf

Icom

Services

These line/call appearance buttons and lights can represent physical lines or calls for your extension. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone will automatically select a line for

you.

Line/Call Appearance Light Behaviour

Line/Call Appearance Status

Off Idle line or

no call

activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold

When you have more than one call, you can use the left and right navigation buttons (

3 and 4) to

scroll left and right to the different call information. Icons 3 and 4 will appear if there is call information either left, right or both sides of the current information you are viewing.

The display will show what line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold etc.) and the timer specific to that call.

/ IP Phone User Guide 5

Idle State

The Idle State menu appears when your phone is not in use. Your system administrator can set these softkeys using the configuration files or the administrative options in the Aastra Web UI. For more information on idle state softkey configuration, contact your system administrator.

The following image is of the Idle State screen with some example softkeys:

For more information on your system’s star codes, please refer to the documentation for the system you are using.

Softkeys

Your 480i CT has 6 softkeys, 3 on either side of the phone’s display.

Using your 480i CT Base Station

Tue Jan 01 10:10am

Joe Smith

Ext Pickup CallReturn CallFwdOn

1201

CallFwdOff

DNDOn

If more than 6 softkeys have been set up for you, More and Back softkeys will be created as required. Pressing the More softkey accesses more Idle State softkeys on the next screen while pressing the Back softkey accesses the softkeys on the previous screen.

Tue Jan 01 10:10am

Joe Smith

1201

DND Off CLIDBlock Back

CancelCW

Blacklist

The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone.

These softkeys are preprogrammed for call handling and extension management features of the SIP system. The softkey menus will change depending on the phone’s state, displaying relevant softkeys only.

Note: The softkeys outlined in this

section represent the default arrangement of softkeys within the various screens.

Customized Softkeys

The 480i CT Stations Base can have its softkeys configured for any of the following:

• line/call appearances

• speeddials

• do not disturb (DND)

• Busy Lamp Field (BLF)

•BLF List

•XML

•Flash

•Park

•Pickup

•Empty You can set the softkeys on your

phone to function using any of the features listed above. You can also set the softkey to display a specific state on the IP phone UI. You must use the Aastra Web UI to set the softkey. This sectoin describes each of these softkey functions.

6 / IP Phone User Guide

Softkeys as Line/Call Appearances

You can customize the softkeys on your 480i CT phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section

"Multiple Line and Call Appearances" on page 5 of this

manual.

Softkey Line/Call Appearance Lights

Lines/call appearance softkeys appear on the phone’s display as shown in the following image.

Mon Apr 17 11:30pm

Joe Smith

Line 5 Line 6 Line 7

Icons next to the softkeys within the phone’s display indicate the status for that line or call and have equivalent status to the line/call appearance lights of the hard keys on the phone. The following table provides a description for each icon.

1101

Line 8 Line 9

Activity

Idle

Connected

Using your 480i CT Base Station

Ringing

On Hold

Light

Solid

Flashing

Icon Definition

There is no call activity for the line/call appearance softkey.

A call is connected to your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a solid green light.

A call is ringing at your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a fast flashing green light.

A call is on hold on your phone on this line/call appearance softkey.

The equivalent on a line/call appearance hard key is a slow flashing green light.

/ IP Phone User Guide 7

Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available.

In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions.

Note: In some situations, such as

during a conference call, the line/ call appearance softkeys may overwrite some of the context dependent soft keys. In this case, instead of the Previous and Next softkeys, up or down

5 or 2, will appear on

icons, the display. By using the

s navigation keys, you

and can access the same functionality as the Previous and Next softkeys.

indicator on the Supervisor’s phone shows that the worker’s

Softkeys as Customized Speeddials

You can set up custom softkeys as speeddials. Speeddial softkeys can dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays inside the phone’s display for each softkey. If you press a custom softkey, the phone goes off-hook and dials the star code or the number set up for this softkey.

Softkeys as Customized "Do not Disturb"

You can set a softkey to perform a "Do not Disturb" (DND) function.

If DND is set on a softkey, the key switches DND ON and OFF. If the phone shares a line with other phones, only the phone that has DND configured is affected.

The second line on the screen of the IP phone shows when DND is configured. When a call comes in on the line, the caller hears a busy signal or recorded message, depending on the server configuration.

Softkeys as Customized Busy Lamp Field (BLF)

You can set a softkey to Busy Lamp Field (BLF).

The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone.

Note: The BLF setting is applicable to

the Asterisk server only.

Example A Supervisor configures BLFs on

his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy

phone is in use and busy.

Using your 480i CT Base Station

8 / IP Phone User Guide

On the 480i CT, the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF softkey. When the monitored user is on an active call, a small telephone icon is shown with the handset offhook.

Note: You can also use the BLF

configured softkey to dial out. Contact your system administrator for more information.

Softkeys as Customized BLF List

(For use with the BroadSoft Broadworks Rel 13 or higher platform only)

Your can set a softkey to BLF list. The BLF list feature on the IP

phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.

In addition to monitoring the idle and busy state, the BLF list feature

Using your 480i CT Base Station

also supports the ringing state. When the monitored user is idle, there is a small telephone icon shown with the handset on-hook. When the monitored user is in ringing state, there is a small bell icon shown. When the monitored user is on an active call then a small telephone icon is shown with the handset off-hook.

Note: The Broadworks BLF feature is

not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension.

If you set a softkey to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML

->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blflist@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured. Otherwise, no values display on the 480i screen and the feature is disabled.

Note: You can also use the BLF/List

configured softkey to dial out.

Example A receptionist has a 480i CT

running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. Each monitored extension in the list shows up individually on the 480i screen next to a softkey button. The softkey icons on the screen change depending on the state of the extensions.

Softkeys for Accessing XML Services

Extensible Markup Language (XML) is a markup language much like HTML. You system administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.

Users can access XML applications via the "Services" menu on the 480i CT or via a softkey set to use

/ IP Phone User Guide 9

XML services. The phone performs an HTTP GET on the URI created by your system administrator.

You can set the following parameters for object requests:

• xml application URI

• xml application title The xml application URI is the

application you are loading into the IP phone. You must get this URI from your system administrator.

The xml application title is the name of the XML application that displays on the Services menu in the IP Phone UI (as option #4).

Softkeys as Customized Flash Key

You can set a softkey to generate a flash event when it is pressed on the 480i CT or 480i CT handset. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

Softkeys as Customized Park/ Pickup Keys

The IP phone (including the 480i CT handset) have a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user can configure this feature:

• Using a static configuration

• Using a programmable configuration (configure softkeys)

Note: The IP phone accepts both meth-

ods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.

The IP phones support the Park/ Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.

Reference For more information about

configuring park/pickup on the 480i CT phone, see "Park Calls/

Pick Up Parked Calls" on page 21.

Softkeys as Customized Empty Key

You can set a softkey to force a blank entry on the IP phone display for a specific softkey. You do this by setting the softkey to "empty". The soft keys are added in order (from softkey1 to softkey20) after any hard-coded keys have been added. If a particular soft key is not defined, it is ignored.

Using your 480i CT Base Station

10 / IP Phone User Guide

State-Based Softkeys

You can configure a specific state to display when a softkey is being used. Available states you can configure for each softkey include:

• idle - The phone is not being used.

• connected - The line currently being displayed is in an active call (or the call is on hold)

• incoming - The phone is ringing.

• outgoing - The user is dialing a number, or the far-end is ringing.

By default, the softkeys display in the states of idle, connected, incoming, and outgoing. All states are enabled.

In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that operational state.

The IP phone idle screen condenses the softkeys. For example, if you set softkey 12 as the following:

Type: speedial Label: Voicemail Value *89 State: outgoing

Using your 480i CT Base Station

then softkey 12 appears in position 1 if no other softkeys are set. A softkey type of "empty" does not display on the idle screen at all.

Connected State

The Connected State Screen will appear when you are talking to someone on the phone. Connected State functions are available as softkeys on the connected state screen, as well as hard keys on the phone. These softkeys and hard keys allow you to handle calls, such as transferring, conferencing, placing calls on hold and more.

Tue May 17 10:10am 10:17 L1 Connected >Jay Lampton 202

/ IP Phone User Guide 11

Making Calls from 480i CT Base Station

Dialing a Number

First, take the phone off-hook by lifting the handset, pressing the d/f button or pressing a line/ call appearance button. At the dial tone enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.

Tue May 17 10:19am

L1 Dial > 201

Using Handsfree Speakerphone

The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the speaker or speaker/headset audio mode.

• To dial using handsfree, first

press d and enter a number at the dial tone.

• To answer a call on the 480i CT Base Station using Handsfree, press d.

• If in speaker audio mode, press d to switch between handsfree and handset.

• If in speaker/headset audio mode, press d to switch between handsfree and headset.

• When the handset is on hook, press d to disconnect a handsfree call.

• When handsfree is on, the speaker light turns on.

Using a Headset

The 480i CT accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

Advanced Volume Controls for the Headset Mic

On the 480i CT, there are 3 options for the headset microphone volume. To change this volume:

1. Press

2.Use

3.Press the Advanced softkey.

4.Use

5.Press the Done softkey to save

6.If you do not wish to save

Note: By default, the volume for the

s to scroll down the list of

options to 7.Set Audio and press the Show softkey, or you can press 7 to jump directly to this option.

s to scroll down the list or

press the Change softkey to go to the next selection.

changes and exit.

changes, press the Cancel softkey.

headset microphone is set to medium.

Making Calls from 480i CT Base Station

12 / IP Phone User Guide

To Make and Receive Calls Using a Headset:

1. Ensure that you have selected a headset audio mode by accessing the Options menu.

2.Plug the headset into the jack.

3.Press the d/f key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the Options menu, a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone.

4.Press the Nto end the call.

Intercom

On the 480i CT base, the ] key functions to access the cordless intercom feature. This feature allows the base to talk to any registered cordless handsets.

Using the Aastra Web UI, you can also enable (turn ON) or disable (turn OFF) the microphone or automatic answering (autoanswer) on the IP phone for incoming intercom calls. If autoanswer is enabled on the IP phone, the phone plays a tone to alert the user before answering the intercom call. If auto-answer is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller. By default, the microphone is OFF and auto-answer is ON.

Note: Your system administrator can

Making Calls from 480i CT Base Station

configure outgoing Intercom calls using the Icom button. Contact your system administrator for more information.

Refer to the following procedure for using the Intercom feature.

IP Phone UI

1. Press the ].

2.Enter the extension number of the person you wish to intercom or the BLF softkey for that extension.

3.After a beep tone, your phone will automatically connect with the remote extension and you can speak through its speaker.

4.To cancel intercom, press Cancel softkey.

5.When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing N or the line/call appearance button for the active call. When you hang up, the remote phone will also hang up.

bor the

Redial

Press v to automatically dial the most recent number you dialed from the phone.

The Redial list contains 100 items. While on-hook, pressing the v hard key will invoke the Redial list. While off-hook, the v key functions as a "hot redial" where the last number dialed is dialed again.

Note: Your system administrator can

set your redial key to speedial a specific number. Contact your system administrator for more information.

/ IP Phone User Guide 13

Mute

Press the a button to mute handset, headset or handsfree. The speaker light will flash slowly and the text “Mute” will appear on the screen. You will still be able to hear the caller, but they will not hear you. To toggle mute on or off, press a.

Note: If you place a muted call on

hold, the phone automatically takes the call off mute when you reconnect to the call.

Making Calls from 480i CT Base Station

14 / IP Phone User Guide

Receiving Calls at the 480i CT Base Station

When a call is ringing at your extension, you will see the Inbound Call Screen. The line/call appearance light will flash quickly for the incoming call.

Tue May 17 10:19am L1 Ring 201 Keri March

Answering an Incoming Call

To answer the call:

• For handsfree operation, press the Answer softkey or the line/ call appearance button for the incoming call.

• Press d /f for handsfree or headset operation. The setting you have selected in the Options List for Audio Mode will determine whether the call goes to handsfree or headset operation.

• Lift the handset for handset operation.

• When you answer the call, the screen will change to the Connected State menu. If you cannot answer the call, the caller will go to voice mail (if voice mail has been configured for your extension).

Receiving Calls at the 480i CT Base Station

/ IP Phone User Guide 15

Handling Calls from the 480i CT Base Station

When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference or place a call on hold.

Placing a Call on Hold

When you place a call on hold, only your phone can retrieve the call. To place a call on hold:

1. Connect to the call (if not already connected).

2.Press the Hold softkey

Tue May 17 10:19am 00:27 L1 Hold >201 Keri March

The line/call appearance light will begin to flash slowly. The screen will display “Hold...” with the line number the call is held on the phone.

When on Hold

When you have been placed on hold, you cannot hear any voice from the caller. The call/line appearance light for the line you are on will remain solid to indicate that you are still connected.

Tue May 17 10:19am 00:27 L1 Connected >201 Keri March

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone will automatically put your current call on hold as soon as you press a new line/call appearance button.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing

3 and 4 navigation keys. To

reconnect to a call press the line/ call appearance button where that call is being held. If you press the call/line appearance button again, you will disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer before the receiving party answers the call.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call.

Handling Calls from the 480i CT Base Station

16 / IP Phone User Guide

IP Phone UI

To transfer a call to another extension:

1. Connect to the call you wish to transfer (if not already connected).

2.Press }.

Conferencing Calls

The 480i CT phone system supports up to 3 parties (including yourself) in a conference call.

Note: Your system administrator can

set your conference key to speeddial a specific number. Contact your system administrator for more information.

IP Phone UI

Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz

3.Press a line/call appearance button followed by the extension number of the person you wish to transfer the call to.

4.If you do not wish to transfer the call, press the line/call appearance button again to abort the transfer. This disconnects the new call, leaving the original call on hold. To go back to theoriginal call, press the line/ call appearance button for this call.

5.To complete the transfer, you can press } again, or disconnect by placing the handset back on hook, pressing Nor pressing the line/call appearance button for the active call.

Handling Calls from the 480i CT Base Station

To create a conference call:

1. Connect to the first party you wish to include in the conference (if not already connected).

2.Press G.

Tue May 17 10:19am 00:27 L2 Dial >203

3.Press a line/call appearance button followed by the extension number of the person you wish to add to the conference.

4.Wait for the new party to answer. You can consult with the new party first before adding them to the conference.

5.If you do not wish to add the new party to the conference, press the line/call appearance button for this call. This disconnects the new party, leaving the original call on hold. To go back to the original call, press the line/call appearance button for this call.

6.To add the new party to the conference, press = again.

/ IP Phone User Guide 17

7.To drop the new party from the

conference, press = one more time.

8.If you wish to exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressing N.

Picking up Calls

Press the line/call appearance button for that call. If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold before opening up a new line

for the new call.

IP Phone UI

To pickup a call:

1. Press the line/call appearance button for that call.

Enabling/Disabling Microphone and Auto-Answer

Use the following procedure to enable/disable the microphone and/or auto-answer on the IP

phone.

Aastra Web UI

1. Click on Basic Settings->Preferences->Incoming Intercom Settings.

Handling Calls from the 480i CT Base Station

Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz

Pickup

2.Press N if you do not wish to

pickup a call. This cancels the call pickup procedure.

The "Microphone Mute" field is enabled by default (turned OFF).

The "Auto-Answer" field is enabled by default (turned ON).

2. To disable the "Microphone Mute" field (turn ON), uncheck the check box.

3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP

phone.

18 / IP Phone User Guide

Ending Calls

To end a call, you first need to connect to the call if not already connected. Press Nor the line/call appearance button of the active call. If connected through the handset, you can also place the handset back on hook to end the call.

Call Forwarding

The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination.

Call forwarding is disabled by default. Your system administrator can enable call forwarding on a phone-wide basis or on multi-line phones on a per-line basis. If you have configured call forwarding on an individual line, then the settings for this line are used; otherwise, the phone-wide call forward settings are used. You can have up to 9 lines on the 480i CT configured for call forwarding.

The following are the call forward modes you can configure for call

forwarding:

Call

Forward-

Mode

Off Disables call forward

All Phone forwards all

Busy Phone forwards

Handling Calls from the 480i CT Base Station

No Answer

Description

incoming calls immediately to the specified destination.

incoming calls if the line is already in use.

Phone forwards the call if it is not answered in the specified number of rings

Busy No Answer

Global Phone uses the phone-

Phone forwards the call if either the line is already in use or the call is not answered in the specified number of rings.

wide call forward setting. This is only valid when setting the mode of individual lines.

Setting Call Forwarding

Use the following procedure to configure phone-wide call

forwarding.

IP Phone UI

1. Press

2. Select Call Forward.

3. Enter the "Call Forward" num-

Note: If you leave the "Number" field

4. Enter the "Call Mode" that you

5. Enter the "Number of Rings"

Note: "Number of Rings" field applys

6. Press Enter to confirm the set-

% on the phone to

enter the Options List.

ber destination for which you want your incoming calls to be forwarded.

blank, call forwarding is disabled.

want to set on your phone.

you want to set before the call is forwarded. Valid values are 1 to

to No Answer and Busy No Answer modes only.

tings.

/ IP Phone User Guide 19

Aastra Web UI

1. Click on Basic Settings->Call Forward.

For Global Call Forward Settings:

2. In the "Mode" field, select the mode you want to set on your phone.

Note: To disable call forwarding in the

Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field.

3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded.

4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to

5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone.

For Per-Line Call Forward Settings (not applicable to the 9112i):

1. Select a line to set Call Forwarding on.

2. In the "Mode" field, select the mode you want to set on this line.

Note: To disable call forwarding in the

Aastra Web UI, set the mode to OFF and remove the phone number in the "Forward Number" field.

Note: To force a line to use the global

settings, set the "Mode" field to Global.

3. In the "Forward Number" field, enter the call forward number for which you want your calls on this line to be call forwarded.

4. In the "Number of Rings" field, select the number of rings on the line before the call is forwarded. Valid values are 1 to 9.

5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone.

Handling Calls from the 480i CT Base Station

20 / IP Phone User Guide

Park Calls/Pick Up Parked Calls

The IP phone (including the 480i CT handset) has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user or adminstrator can configure this feature:

• Using a static configuration

• Using a programmable configuration

Note: The IP phone accepts both meth-

ods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.

The IP phone supports the Park/ Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.

The following paragraphs describe the park and pickup methods of configuration on the IP phones.

Park/Pickup Static Configuration

You can configure a static configuration for parking and picking up a call using the Aastra Web UI at Basic Settings-> Preferences. By entering the appropriate value in the "Park Call" and "Pickup Parked Call" fields, you tell the phone where to park a live call and where to pickup the parked call.

On the IP phone UI, the static configuration method displays the following:

• When a call comes in, and you pickup the handset, the default label of "Park" displays on the Phone UI.

• After pressing the "Park" softkey to park the call, the default label of "Pickup" displays on the phone UI.

Note: On the 480i CT handset, pressing

Ï displays the "Park" and "Pickup" labels.

The values you enter in the Aastra Web UI for the Park/Pickup call feature are dependant on your type of server. The following table provides the values you enter for the "Park Call" and "Pickup Parked Call" fields in the Aastra Web UI.

Park/Pickup Call Server Configuration Values

Server Park Values* Pickup Values*

Aasterisk 700 700

Sylantro *98 *99 BroadWorks *68 *88

ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

Handling Calls from the 480i CT Base Station

/ IP Phone User Guide 21

Configuring Park /Pickup using Static Configuration

Use the following procedure to configure the Park/Pickup call feature using the static configuration method.

Note: Aastra recommends you

configure either the static or the programmable configuration, but not both.

Aastra Web UI

1. Click on Basic Settings-> Preferences->General.

2. Enter a server value in the Park Call field to which incoming live calls will be parked.

Note: For values to enter in this field,

see the table "Park/Pickup Call

Server Configuration Values" on page 21.

3. Enter a server value in the "Pickup Parked Call" field.

Note: For values to enter in this field,

see the table "Park/Pickup Call

Server Configuration Values" on page 21.

4. Click to save your changes.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP

phone.

Park/Pickup Programmable Configuration

The programmable method of configuration creates park and pickup softkeys keys that you can configure on the 480i CT phone.

You can set a softkey as "Park" or "Pickup" and then:

• specify a customized label to display on the Phone UI

•specify a value

• specify which line to use

• specify the state of the park and/ or pickup keys

On the IP phone UI, the Park/ Pickup feature displays the following:

• When a call comes in, and you pickup the handset, the custom label that you configured for the Park softkey displays on the Phone UI.

• After the call is parked, the label that you configured for the Pickup softkey displays on other phones in the network. You can then press the "Pickup" softkey, followed by the applicable value to pickup the call on another phone in your network.

On the 480i CT, the customized labels apply to the base unit only. On the 480i CT handset, pressing Ï displays the default labels of "Park" and "Pickup".

Notes:

1. On the 480i CT, the customized labels apply to the base unit only. On the 480i CT handset, pressing Ï displays the default labels of "Park" and "Pickup".

2. On the 480i CT, the old softkey labeled "Pickup" has been renamed to "Answer". This softkey uses the old functionality when you pickup the handset, you see a softkey labeled "Answer". You can then press this key to pick up an incoming call. Do no confuse this feature with the new Park/Pickup configuration feature.

Handling Calls from the 480i CT Base Station

22 / IP Phone User Guide

You can configure a Park and Pickup programmable configuration using the Aastra Web UI.

Programmable Configuration Using the Aastra Web UI

On the 480i CT, you configure a Park and/or Pickup key at Operation->Softkeys and XML. You enter a key label, and value for a specific line on the phone. The default state of the Park configuration is "connected". The default state of the Pickup configuration is "idle, outgoing".

The 480i CT handsets use the park/ pickup configuration enabled at Operation->Handset Keys in the Aastra Web UI. If Park or Pickup are enabled on more than one line on the base unit, the 480i CT handset uses the first programmable configuration.

For example, if line 1 and line 6 are configured for park, the 480i CT handset uses the configuration set for line 1 to park a call.

Note: Applicable values depend on the

server in your network (Asterisk, BroadWorks, Sylantro, ININ PBX. See the table "Park/Pickup

Call Server Configuration Values" on page 21.

Handling Calls from the 480i CT Base Station

Configuring Park/Pickup of Programmable Configuration

Use the following procedure to configure the Park/Pickup call feature using the programmable configuration method.

Aastra Web UI

1. Click on Operation-> Softkeys and XML.

2. Pick a softkey to configure for Parking a call.

3. In the "Type" field, select Park.

4. In the "Label" field, enter a label for the Park softkey.

5. In the "Value" field, enter the approriate value based on the server in your network.

Note: For values to enter in this field,

see the table "Park/Pickup Call

Server Configuration Values" on page 21.

6. In the "Line" field, select a line for which to apply the Park configuration.

7. Pick a softkey to configure for Picking up a call.

8. In the "Label" field, enter a label for the Pickup softkey.

9. In the "Value" field, enter the approriate value based on the server in your network.

Note: For values to enter in this field,

see the table "Park/Pickup Call

Server Configuration Values" on page 21.

/ IP Phone User Guide 23

10.Click to save your changes.

11.Click on Operation->Reset.

12.In the "Restart Phone" field click to restart the IP

phone.

For 480i CT Handset

1. Click on Operation->Handset Keys.

2. Pick a handset key to configure for parking a call.

3. In the "Key Function" field, select Park.

4. Pick another handset key to configure picking up a call.

5. In the "Key Function" field, select Pickup.

6. Click to save your changes.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP

phone.

Using the Park Call/Pickup Parked Call Feature

Use the following procedure on the IP phones to park a call and pick up a parked call.

Park a Call

1. While on a live call, press the "Park" softkey.

2. Perform the following for your specific server:

For Asterisk Server

- Server announces the extension number where the call has been parked. Once the call is parked, press the y key to complete parking.

For BroadWorks Server

- After you hear the greeting from the CallPark server, enter the extension where you want to park the call.

For Sylnatro Server

- Enter the extension number where you want to park the call, followed by "#" key.

For ININ Server

- Enter the extension number where you want to park the call, followed by "#" key.

If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up occurs. The parked call party will get music on hold.

3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" softkey again to retry step 2.

Handling Calls from the 480i CT Base Station

24 / IP Phone User Guide

Pickup a Parked Call

1. Pick up the handset on the phone.

2. Enter the extension number where the call was parked.

3. Press the "Pickup" softkey.

If the call pick up is successful, you are connected with the parked call.

Handling Calls from the 480i CT Base Station

/ IP Phone User Guide 25

Additional Features

Star Codes

All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrator for more information.

If these have not been set up, you can dial any star code commands on the 480i CT phone the same way you would on a regular telephone.

Services

The services key on the 480i CT accesses enhanced features and services provided by third parties. Using the "Services" key, you can:

• Select customized (XML) features

• Utilize a Caller List

• Utilize a Directory

• Utilize Voicemail

These customized services are created by your system administrator.

XML services are created and provided by your application developer through the diverse web based language of XML. Availability of these services depends on your phone system or service provider.

XML Services

The Customized Features option on the Services menu allows you to select applications created by your system administrator, such as weather and traffic reports, contact information, company info, stock quotes, or custom call scripts.

You can also change the title of this option from "Customized Features" to a title of your choosing (via the Aastra Web UI at Operation->Softkeys and XML

->Services using the parameter, "XML Application Title".)

Reference For more information about XML

services, see "Softkeys for

Accessing XML Services" on page 9 or contact your system

administrator.

Accessing XML Services

Use the following procedure to access your customized XML

services.

IP Phone UI

1 Press x on the phone to

display the Services menu. Select "Custom Features", or select the name you specified for your XML services.

2 Use the

through the line items in a menu-driven and directory "Custom Features" screen. Message services display to the screen after selecting the "Custom Features" option. For user input services, follow the prompts as appropriate.

3 To exit from the "Customized

Features" screen, press Exit.

r and s to scroll

Additional Features

26 / IP Phone User Guide

Callers List

The IP phones have a "Callers List" feature that store the name, phone number, and incremental calls, for each call received by the phone.

You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. You can download the Callers List to your PC for viewing using the Aastra Web UI.

When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

Additional Features

You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application.

The file displays the name, phone number, and the line that the call came in on.

step 3)

2. From the Services menu, select "Callers List".

3. Use the through the line items in the Callers List.

Note: To the left of a line item, a b icon

4. To delete all entries in the Callers list, press the 3 Delete soft- key at the "Callers List" header.

To delete a line item from the Callers List, select the line item you want to delete and press the 3 Delete softkey.

5. To cancel a delete function, press the keys.

6. To save a line item to a programmable key for speeddialing, press the 3 Save softkey and enter the line number at the "Save to?" prompt that is already configured for speeddialing at a softkey.

7. To dial a displayed entry from the Callers List, pick up the handset, press the d/f handsfree key, or press a line key.

8. To exit the Callers List, press the

x key.

r and s to scroll

displays with the handset ON or OFF the receiver. The ON receiver indicates the call came in as a missed call. The OFF receiver indicates the call came in and was answered.

r or the s Scroll

Using the Callers List

Use the following procedure to use the Callers List.

IP Phone UI

1. Press x on the phone to

display the Services menu. or Press the Callers List directly. (skip to

s key to enter the

/ IP Phone User Guide 27

Downloading the Callers List

Use the following procedure to download the Callers List using

the Aastra Web UI.

Aastra Web UI

Accessing and Clearing Missed Calls

Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the "<number>

New Calls" indicator clears.

Additional Features

1. Click on Operation->Directory.

2. In the Callers List field, click on .

A File Download message displays.

3. Click OK.

4. Enter the location on your com-

puter where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer.

5. Use a spreadsheet application to

open and view the Callers List.

Missed Calls Indicator

The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only.

The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list. Once the user accesses the Callers List, the "<number> New Calls" on the idle screen is cleared.

IP Phone UI

1. Press x on the phone to

display the Services menu. or Press the Callers List directly. (skip to step 3)

2. From the Services menu, select "Callers List".

3. Use the through the line items in the Callers List to find the line items that have the b icon with the receiver ON. These are the missed calls to the phone.

4. To clear a line item from the Callers List, select the line item you want to delete and press the Clear softkey.

The line item is deleted from the Callers List.

s key to enter the

r and s to scroll

28 / IP Phone User Guide

Directory List

The IP phones have a "Directory List" feature that allows you to store frequently used numbers on the phone. You can also dial directly from a directory entry.

The Directory feature also includes a quick-search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items. The phone displays the first name with this letter.

Note: The quick-search feature in the

Directory List works only when the Directory is first accessed.

You can view, add, change, and delete entries to/from the Directory List using the IP phone

Additional Features

UI. You can also directly dial a number from the Directory List.

You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.

You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.

Server to IP Phone Download

Your system administrator can populate your IP phone Directory List with server directory files. Contact your system administrator for more details.

Directory List Limitations

The following table indicates the maximum characters for each line

and field in the Directory List.

Directory List Limitations Maximum length

of a line Maximum length

of a name Maximum

length of a URI Maximum

number directory entries in the NVRAM

Maximum number directory entries in the NVRAM with the "public" attribute (480i CT only)

255

characters

200

entries

Using the Directory List

Use the following procedures to access the Directory List.

The file displays the name, phone number, and line number for each Directory entry.

IP Phone UI

1. Press x on the phone to

display the Services menu. or Press the Directory List directly. (skip to step 3)

2. From the Services menu, select "Directory List".

3. Use the through the line items in the Directory List.

/ IP Phone User Guide 29

r key to enter the

r and s to scroll

4. To delete all entries in the Directory list, press the DeleteList softkey at the "Directory List" header.

To delete a line item from the Directory List, select the line item you want to delete and press the Delete softkey.

5. To cancel a delete function, press the keys.

6. To add a new entry to the list, press the Add New softkey at the "Directory List" header screen and perform step 7. or Press the Add New softkey at a line item and perform step 7.

7. Enter a phone number, name, and line number and press the 3 Save softkey after each field entry.

Note: The 480i CT allows up to 200

8. To edit an entry, use the Change softkey. A screen displays allowing you to edit the name, phone number, and line number, as well as the public/private setting.

9. To dial a displayed entry from the Directory List, pick up the handset, press the d/f handsfree key, or press the Dial softkey.

10.To exit the Directory List, press the Quit softkey.

r or the s Scroll

directory entries.

Voicemail

The Voicemail feature on the 480i CT IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server.

For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

The Voicemail list displays a list of phone numbers assigned to the 480i CT that have registered voicemail accounts associated with them.

Note: The Voicemail list does not dis-

play the voicemail access number.

The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit.

Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string.

The end of the Voicemail list displays the number of new voicemail messages (if any exist).

Contact your system administrator for lines configured for Voicemail.

Additional Features

30 / IP Phone User Guide

Using Voicemail

IP Phone UI

1. Press x on the phone to

display the Services menu.

Configuring Suppression of DTMF Playback

Use the following procedure to configure suppression of DTMF playback.

Aastra Web UI

2. Select "Voicemail".

3. Use the through the line items in the Voicemail list.

4. When you have selected a line item, press the d/f handsfree key, 4 Scroll Right key, or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered.

r and s to scroll

Additional Features

From a selected item in the Voicemail list, you can also lift the handset (go offhook) to make an outgoing call using the voicemail access phone number.

Suppressing DTMF Playback

A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys.

When suppression of DTMF playback is disabled, and you press a softkey, the IP phone dials the stored number and displays each digit as dialed in the LCD window.

When the suppression of DTMF playback is enabled, the IP phone dials the stored number and displays the entire number immediately in the LCD window, allowing the call to be dialed faster.

DTMF playback suppression is disabled by default. Suppressing DTMF playback can be configured using the Aastra Web UI.

1. Click on Basic Settings-> Preferences.

2. Go to the "General" section

3. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled.

4. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect.

5. Click on Operation->Reset.

6. In the "Restart Phone" field click to restart the IP

phone and apply the changes.

/ IP Phone User Guide 31

Ring Tones and Tone Sets

You can configure ring tones and ring tone sets on the IP phones.

Ring Tones

There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global basis or on a per-line basis.

The following table identifies the valid settings and default values for each type of configuration method.

Ring Tone Settings Table

Configuration

Method

IP Phone UI Global:

Aastra Web UIGlobal:

Valid

Values

Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Per-Line: Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent

Default

Value

Global: Tone 1

Per-Line: Global

Ring Tone Sets

In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are:

• US (Default - also used in Canada)

• United Kingdom

•Italy

•Germany

•France

• Europe (generic tones)

• Australia When you configure the country's

tone set, the country-specific tone is heard on the phone for the following:

- dial tone

- secondary dial tone

- ring tone

- busy tone

- congestion tones

- call waiting tone

- ring cadence pattern You configure ring tones and tone

sets using the Aastra Web UI and the IP Phone UI. However, when using the IP phone UI, you can set global configuration only.

Additional Features

32 / IP Phone User Guide

Configuring Ring Tones and Tone Sets

Use the following procedures to configure ring tones and tone sets

on the IP phone.

Handset UI

(global configuration only)

1. Press the Menu key Â on the

phone to enter the Options List.

2. Using the Â key, scroll through

the list of options.

3. Select Tones.

4. Select Set Ring Tone and press

5. Press Â to change the type of

Additional Features

ring tone (Tone 1 through Tone 5 or Silent).

6. Press

7. Select Tone Set and press r.

8. Select the country for which you

9. Press

10.Press r again to return to the

r to save your setting and

return to the Tones menu.

want to apply a tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, and US. Default is US.

r to save your setting and

return to the Tones menu.

Main Menu.

IP Phone UI

(global configuration only)

1. Press

2. Select Tones.

3. Select Set Ring Tone.

4. Select the type of ring tone

5. Select Set and then select Next.

6. Select Tone Set.

7. Select the country for which you

8. Select Set.

1. Click on Basic Settings->

% on the phone to

enter the Options List.

(Tone 1 through Tone 5, or Silent).

want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, and US. Default is US.

The ring tone and tone set you select is immediately applied to the IP phone.

Aastra Web UI

Preferences.

The message -confirmed- displays in the window. The ring tone and tone set you select is immediately applied to the IP phone.

For global configuration:

2. In the "Ring Tones" section, select a country from the "Tone Set" field.

3. Select a value from the "Global Ring Tone" field

Note: See the Ring Tone Settings Table

on page 32 for valid values.

/ IP Phone User Guide 33

For per-line configuration:

4. In the "Ring Tone" section, select a line for which you want to set ring tone.

5. Select a value from the "LineN" field

Note: See the Ring Tone Settings Table

on page 32 for valid values.

6. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect.

7. Click on Operation->Reset.

8. In the "Restart Phone" field click to restart the IP

phone and apply the ring tone.

Stuttered Dial Tone

You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone.

You can configure this feature using the Aastra Web UI.

Configuring Stuttered Dial Tone

Use the folllowing procedures to configure stuttered dial tone on the IP phones.

3. Click to save your settings.

4. Click on Operation->Reset.

5. In the "Restart Phone" field click to restart the IP

phone.

Call Waiting Tone

You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone.

You can configure this feature using the Aastra Web UI.

Configuring Call Waiting Tone

Use the folllowing procedures to configure a call waiting tone on the IP phones.

Aastra Web UI

1. Click on Basic Settings-> Preferences->General.

Additional Features

Aastra Web UI

1. Click on Basic Settings-> Preferences->General.

2. Stuttered dial tone is enabled by default. If required, disable the "Stuttered Dial Tone" field by unchecking the check box.

34 / IP Phone User Guide

2. A call waiting tone is enabled by default. If required, disable the "Play Call Waiting Tone" field by unchecking the check box.

3. Click to save your settings.

4. Click on Operation->Reset.

5. In the "Restart Phone" field click to restart the IP

phone.

Language

Using the 480i CT, you can set the screens to display in a specific language. When you set the language on the 480i CT Base Station and on the handsets, all of the display screens (menus, services, options, etc.) display in that language.

Language

Valid languages for the 480i CT include English, French, and Spanish. Default is English.

Setting Language

You set the language on the 480i CT using the Options key ( on the Base Station or the Menu key (Â) on the handset.

Use the following procedures to set the language.

Handset UI

Note: When setting options on the

handset, the Menu and Options display revert to the regular idle mode if no action/activity is initiatedwithin 20 seconds.

1. Press the Âkey to enter the

Options List when the phone is not in use.

2. Use the scroll keys scroll to the "Language" option.

3. Press

4. Use the scroll keys

5. Press

Note: The language in use is identified

r to select the "Lan-

guage" option.

scroll to the language you want to set on the handset.

r to select "In English

(English), En francais (French), En espanol (Spanish), In Deutsch (German), or In italiano (Italian) option. The display shows confirmed when the selection is changed.

with a check mark.

Â andÏ to

6. Press y when done.

The language you select is immediately applied to the

handset display.:

IP Phone UI

1. Press

2. Select Language. 3 Select In English (English),

4. Select Done.

%on the phone to

enter the Options List.

En francais (French), En espanol (Spanish), In Deutsch (German), or In italiano (Italian).

The language you select is immediately applied to the 480i Base Station UI display.

/ IP Phone User Guide 35

Customizing Your 480i CT Cordless Handset

When in an idle state, pressing the

Menu key Â of the handset will

present the following list of options. Once in the menu list the

user can scroll up Ï and down Â using the scrolling keys to see

each option.

Item # Menu list

1Intercom 2 Language 3Ring tone 4 Custom name 5 Timer Off 6 Vibrate Off 7 Hset pairing 8 Key lock Off 9 Backlight Off

10 Silent Alert

Note: The display will return to idle if

no action/activity is initiated within 20 seconds.

Accessing Options

Pressing the Â key will access the

options list menu. This action results in displaying a Menu list header with brief list navigation instructions .

Pressing the Menu and return to the idle mode or call mode.

y key will quit the

Intercom

The 480i CT supports intercom function between a 480i CT base and any of its paired cordless handsets, and vice versa.

Pressing Select while viewing this option will bring up a list of base and paired handsets available for intercom. To select a handset or base to intercom, navigate to the desired handset or the base using

the Â key or the Ï key. Then

press the Call soft key. Shortcut to any handset or base in the list is permitted by pressing the corresponding numeric key digit; the order of the list is numbered from zero (0) for the base (0) and four (4) for the 4th handset in the list.

Note: Your system administrator can

configure outgoing Intercom calls using the Icom button. Contact your system administrator for more information.

Reference For more information about the

intercom feature, see "Intercom" on page 13.

Customizing Your 480i CT Cordless Handset

use´½to view

Navigation of the menu is performed using the down arrow

(Â key) or the up arrow ( Ï key).

Shortcut to the menu item can also be performed by pressing the corresponding menu item number. Two digits numbered items can be short-cutted by pressing the digits within a one second time span.

36 / IP Phone User Guide

Language

The prompt on 480i CT handset can be personalized to English, French, or Spanish language. A checkmark beside the language indicate the currently selected language prompt.

In English?

´½

= Scroll

Cancel Select

Reference For more information about

changing language on the handset, see "Language" on page 35.

Ring Tone

There are several selectable Ring tones available on the 480i CT handset. A checkmark beside the ring tone number indicates the currently selected ring tone.

Ring Tone 1

´½

= Scroll

Cancel Select

Reference For more information about

changing ring tones on the handset, see "Customizing Your

480i CT Cordless Handset" on page 36.

Custom name

Custom name allows the user to personalize the name/label for the

Customizing Your 480i CT Cordless Handset

cordless handset. In a multihandset environment, this is an ideal option to personalize each handset to its user or extension number.

Handset UI

1. Press Â.

2.Navigate to Custom Name or press

3.Press the Change softkey.

4.Press the Edit softkey. If a custom name already exists, the Delete softkey will be presented.

5.Using the keypad, type out a new

label or use the scroll keys Ï and Â to move the cursor to the

desired display position or to erase text.

6.The ChCase softkey is available to toggle between upper and lower case text entry.

7.Press the Save softkey to save the name.

8.Press the Goodbye return to the main idle screen.

Note: In editing mode, the Volume Bar

can be used in place of the and

Â keys to control the screen

cursor. Pressing the Lower end volume bar for Backspace/Erase; and pressing the Higher end volume bar to add a Space.

y key to

Call timer

When the call timer is enabled, the timer starts from the first call and continues until all calls have been released.

Note: The call timer is not usable for

call accounting since the timer continues to increment even when the call is on hold.

/ IP Phone User Guide 37

Vibrate

The Vibrate option allows the handset to signal an incoming call by vibrating as well as ringing. By default, this option is always Off.

• To enable this feature, press the Change softkey and the display will indicate "Vibrate On" and "-confirmed-" and will quickly return to the previous menu display.

• Once the Vibrate is On, p icon is

shown beside the ringer icon on the top right line of the display.

• Pressing the you to the main idle display screen.

y key will return

Handset Pairing

All handsets must be paired to a 480i CT base before it can be used. Please refer to the section entitled

52.

Key Lock On or Off

The key lock option enables the user to lock the keypad keys. This prevents accidental activation of the phone.

To lock the keys from the key lock option page:

• Press Change softkey to turn Key lock ON or OFF. The screen will display Key lock On or Key lock Off -confirmed-.

Pressing the to the main idle display screen.

Note: You can activate the Key Lock Off

or On by pressing only the and then the* key from the idle screen.

y key will return you

Backlight

The Backlight option allows the user to turn on or off the backlit light on the LCD display.

Press Change softkey to turn Backlight ON or OFF.

Once the Backlight option is chosen, the screen will display

Backlight On or Backlight Off -confirmed-.

Silent Alert

The Silent Alert option will activate an internal hardware vibrator instead of a regular ringer during an incoming call. By default, the Silent Alert is automatically set to Off.

To activate Silent Alert from the option display:

• Press Change softkey to turn alert On or Off. The display will show √confirmed-.

• Once the Alert is On, p icon is

shown on the top line of the display.

Notes:

1. You can activate or deactivate the Silent alert by pressing only the

Â key and then the # key.

2. The Ringer Icon does not appear on the display when the Silent alert is On.

Customizing Your 480i CT Cordless Handset

38 / IP Phone User Guide

Finding the Phones’s IP Address using the Handset

You can find the IP address of the IP phone’s Base Unit using the handset. Use the following procedure to find the IP address.

Handset UI

2. Use the scroll keys

Â andÏ to

scroll to the "Network" option.

3. Press

r to select the "Net-

work" option.

4. Use the scroll keys

Â andÏ to

scroll through the network status until the IP address of the phone appears in the display.

5. Press

y when done.

1. Press the

Âkey to enter the

Options List when the phone is not in use.

Feature Keys on the Handset

You can program up to 15 feature keys on the 480i CT handset with specific functions using the Aastra Web UI. The following table identifies the functions available for all 15 handset keys and the default functions for each key.

Key Function Description Default for:

Line 1 Line 1 key - Selects line one Handset Key 1 Line 2 Line 2 key - Selects line two Handset Key 2 Line 3 Line 3 key - Selects line three Handset Key 3 Line 4 Line 4 key - Selects line four Handset Key 4 Icom Intercom key – Enter handset list to select

handset to call Dir Directory key – Activate directory feature Handset Key 6 Callers Callers key – Activate callers feature Handset Key 7 Xfer Transfer key - Activate transfer feature Handset Key 8 Conf Conference key - Activate conference feature Handset Key 9 Public Public key – Toggle between public & private

call mode None No function is selected – this key is empty, no

label. Line 5 Line 5 key (if available) - Selects line five. Handset Key 13 Line 6 Line 6 key (if available) - Selects line six. Handset Key 14 Line 7 Line 7key (if available) - Selects line seven. Handset Key 15 Line 8 Line 8 key (if available) - Selects line eight Line 9 Line 9 key (if available) - Selects line nine

Handset Key 5

Handset Key 10

Handset Key 11 and 12

Customizing Your 480i CT Cordless Handset

/ IP Phone User Guide 39

Feature Key Programming Guidelines

The following are guidelines to use when programming the feature keys on the handset:

• All handsets paired with the same Base Station have the same programmed functions since the web interface applies the functions to all the handsets paired with that base.

• A newly registered handset or handset that was out-of-range during the programming needs to perform an "off-hook and on-hook" sequence in order for the newly programmed function to be broadcasted to the

affected handsets. Simply press the v key from the idle state to go off-

hook. Then, press the

• Duplicate functions can exist in the feature key as there is no filtering or duplicate checking done on the handset or the base.

• If no line keys are programmed for the feature key, the handset is restricted to intercom calls only.

• If all 12 programmable functions have been programmed to "None", the user is presented with a List empty message when the feature key is pressed.

y key to go back on-hook.

List empty

Use web page to configure

Customizing Your 480i CT Cordless Handset

• For security reasons, the user has 180 seconds (3 minutes) to complete the programming. Otherwise, the phone displays the following error: ** Error **: Session expired, Please reload page.

• For security reasons, the user must submit the page from the same browser that was used to load the page. If the user tries to submit the page from any other IP address, the following error displays:

** Error ** Session invalid. Different Client IP Addresses. — Please reload page

40 / IP Phone User Guide

Programming Feature Keys

You can program up to 12 feature keys on the 480i CT IP phone using the Aastra Web UI. Use the following procedure to program the feature keys on your 480i CT Base Station and all paired

handsets.

Aastra Web UI

1. Open your web browser and enter the phone’s IP address or host name into the address field.

2. At the prompt, enter your username and password and click

Note: For a user, the default user name

3. Click on Operation->Handset Keys..

is “user” and the password field is left blank

4. Select the handset key you want to program.

5. Select the function for that handset key from the "Key Function" field.

6. Click to save the function you selected to the

handset key. The key programming information is sent to the 480i Base Station and to all the cordless handsets associated with that Base Station. Any key

Customizing Your 480i CT Cordless Handset

programmed to "None" does not appear in the handset’s list.

/ IP Phone User Guide 41

Using the 480i CT Cordless Handset

Idle Mode

During idle mode (i.e. no incoming call, no active call, or no call on hold), the handset name, date & time, status messages, and status icons are present on the display.

Angela

May 17 10:19am

Note: The phone name label (Angela in the diagram above) can be edited in the

Options list.

Handset Icons and Status Messages

Screen Icons

¬b

Battery Charge State 4 bars for battery full and the battery icon flashes when

charging Reception (Radio Link)

On - Within Range: Ready for use

OFF - Out of range/no radio link Feature Key Activation

Indicates the phone is off hook or a call is in progress Silent Alerter

Silent alerter activated Ringer Volume

This icon is available only when the phone is in idle mode to indicate the ringer volume level. The box will go from empty to fully black to represent from off to low to high volume.

Receiver Volume This icon is available only when the phone goes off-hook to indicate the receiver audio volume. The box will go from empty to fully black to represent from low to high volume; there are 10 volume levels total.

Directory List This icon located just above the softkey allows access to the Directory List feature.

Callers List This icon located just above the softkey allows access to the Callers List feature.

Using the 480i CT Cordless Handset

42 / IP Phone User Guide

Status Messages

Display Message Description

Microphone mute Indicates when the Mute button has been Activated Out of range Appears briefly when pressing a key if out of range of the

base station

Handset Keys

Softkeys ( { or })

Your 480i CT cordless handset has 2 softkeys directly under the LCD display. The softkey menus will change depending on the phone’s state, displaying relevant softkeys only. These softkeys are pre-programmed for the call handling and extension management features.

Talk /Hold v Key

The Talk/Hold key v

• To initiate a call by seizing the line or through pre-dial.

• To answer a call during ringing.

• To place a call on hold during an active call.

is a multi-purpose key with the following uses:

Hold v Key

Pressing the hold key v

call is on hold, and if there are no other active calls, the LED will flash at the hold rate and the display will present the Call is on hold prompt. In addition, held call reminder tone will be played in the form of a short ring burst (flash ring).

This handset is equipped with an auto-hold feature. While on an active call, pressing any other line key will result in the current line being placed on hold and the new line being seized.

while on a call will place the call on hold. While a

Release Key ( y)

The release key is a multi-purpose key with the following uses:

• To end a call.

Note: If handset is placed in the charger cradle, it will also end the call.

Using the 480i CT Cordless Handset

• To silent the ringing during an incoming call.

• To exit feature such as Menu (options), Directory, Callers, Redial, Pre-

dial.

Note: Pressing this key in a feature will not terminate an active call.

Mute Key ( æ )

Use the mute key when you want to be able to hear a caller but have

them not hear you. Press the again

to disengage mute. The Microphone mute prompt is displayed when mute is activated.

key to mute the handset. Press the

/ IP Phone User Guide 43

key

Redial Key ( ß)

The Redial key displays a list of the last 10 calls made from the handset.

Use the Ï and Â to scroll through the list.

Feature Key List ( Ï )

The 480i CT cordless handset supports a programmable feature key list for easy access to common features. The available features include line keys, intercom, directory, callers log, transfer, conference, and public/private call mode. For more information about the feature keys, see "Feature Keys on

the Handset" on page 39.

Menu List ( Â )

The Menu list allows access to intercom calling, and personalization of handset including language, ring tone, vibrate, backlight and silent alert. Please refer to the section "Customizing Your 480i CT Cordless Handset" on page 36.

Multifunction Handset LED Indicator

The multifunction Handset LED provides the following user feedback:

• Flash: Message Waiting Indicator – Slow

• Flash: Alerting – Rapid

• Flash: Mute – intermittent

• Flash: Hold – Intermediate

• Solid: On an active call

Battery Charging

The handset is powered by a nickel metal hydride battery pack. To install and charge the battery:

1. Slide the cover of the battery compartment.

2.Place the battery pack in the compartment with the connector wires pointing towards the bottom of the handset.

3.Connect the battery terminal wire to the charging pins located in the compartment

4.Slide the cover of the battery compartment back onto the handset

5.Place the handset, face up, in the charging cradle. The handset should easily slide into the charging cradel. If it does not, check the battery compartment cover to ensure it is in the proper position.

To confirm that the battery is charging, check the battery icon symbol on the handset display to see if the lines inside the icon are flashing left to right.

Note: The battery must be charged for a minimum of six hours prior to initial usage

of the phone.

Using the 480i CT Cordless Handset

44 / IP Phone User Guide

Handset Battery Indicator & Status

The display provides "at a glance" information on the handset battery.

dcba f

Note: The handset is designed to recharge the batteries automatically, when

required and placed on the charger stand. The battery icon will not flash and the handset does not charge every time it is placed on the stand. If a defective battery is replaced, then the battery Icon is not identified until the new battery is charged for at least 2 minutes.

The bars indicate the battery charge level — 4 for full, needs recharging when only 1 bar appear

The bars will flash when the battery is being recharged on the charger stand.

Volume Control

The volume key, located on the side of the handset, controls both the receiver and ringer volume.

Note: The volume key can also be used to adjust the right/left cursor to add spaces

or to erase characters on the display when editing or creating names, key labels etc.

To adjust the receiver volume:

• While on a call, press the top of the key to increase the receiver volume and press the bottom of the key to decrease the volume. The receiver volume icon on display will indicate the current volume level. In absence of a PBX, the receiver volume returns to the default setting after each call. However, the PBX directive can direct the handset default to the volume.

To adjust the ringer volume:

• When the handset is not being used for a call, press the top of the key to increase the ringer volume and press the bottom of the key to decrease the ringer volume. The handset ringer will sound on each adjustment to reflect the new setting and the ringer volume icon on display will also show the current level chosen.

Directory – 480i CT Cordless Handset

Entering Characters and Numbers

Using the 480i CT Cordless Handset

Editing keys

During alphanumeric entry, the volume control keys become edit keys. They are used to provide backspace and forward-space capability to the unit. For Backspace/Erase, press the Lower end of the volume bar. To add a space or to erase from left to right, press the higher end of the volume bar.

Note: The Down scroll key (marked Â ) or the Up scroll key (marked Ï ) are also

used to provide backspace and forward space respectively.

/ IP Phone User Guide 45

General Record Editing

To accommodate adding and editing, use the available characters as labelled on the keypad. Pause key and special characters are also available:

0 key / Pause key

To allow the user to enter pause characters, the pause key is the 0 digit

key in alphanumeric editing mode. Characters will appear in the following order: : 0, p.

1 key

In the alphanumeric mode, the 1 digit key will access several special

characters. Characters will appear in the following order:

1@.:;=_,-`&()

As can be seen, these special characters accessible through the 1 key

allow URI and IP address data entry.

Note: To enter the dot/period in the IP address format, the star * key is used when

in numeric "123" editing mode. Alternatively, in text "abc" or "ABC" editing mode, use the

1 key to access the ".".

"123" —þ"abc"þ—"ABC" softkey

You can use the left soft key to toggle from numeric "123" editing mode to lower case text "abc" editing mode, to upper case text "ABC" editing mode.

Using the 480i CT Cordless Handset

Number/Address 693_

Save

123

Switch from Numeric to Lower Case Alphanumeric Mode

Number/Address 693seam_

abc

Continued Editing in Lower Case Text mode Then Switch to Upper Case Text Mode

Number/Address 693seamG@_

ABC

Cycle Edit Mode Back to Lower Case and Finish Address Entry

  

   

    

           

  

    

   

Number/Address 693_

abc

Save

Number/Address 693seamG@_

ABC

Save

Number/Address 693seamG@_aastra .com

abc

Save

46 / IP Phone User Guide

Adding Record to Directory

The directory can store up to 50 names and numbers, which are displayed in alphabetical order. If no name is entered, the entries are sorted by number, at the beginning of the directory.

To add an item to the directory,

1. Press the soft key from the idle mode as shown below.

Angela

May 17 10:19am

2.Press the Add soft key.

1 item

Press first

letter or ´ ½

Add Delete

3.Enter the Number/Address information. Please refer to 45.

4.Press Save to advance to the name entry screen.

Number/Address 123abcABC@aastra .com_

abc

Save

5.Enter a name for the Number/Address information. The name can have up to 15 characters, including spaces. Please refer to 45.

6.Press the Save softkey. The display will show Item saved.

Pressing "Save"

softkey moves to the

name editing mode

Enter name _

ChCase

Save

Using the 480i CT Cordless Handset

/ IP Phone User Guide 47

Callers List – 480i CT Cordless Handset

The Callers list stores the last 50 calls received. Items are stored in chronological order with new items being first in the list. Each call received is stored, no collapsing of records, and can be deleted or saved to a directory. Oldest call records are automatically removed from the list when the list is full and new items are received.

The following figure shows the header screen. On this screen, there is the title, the number of total items, the number of new items, instructions for viewing the items and two soft keys — Exit and Delete. The exit key quits the list and the delete key deletes the entire Callers list.

Caller List x items x New Use or New Add Delete

If there are no new items, then the x New line is not displayed. Once items are viewed, they are marked as old and do not show up in the new item count or in the new item scroll list.

Once in the list, items are displayed as shown in the next figure.

Item x New Name Number Time of call Options Line

Using the 480i CT Cordless Handset

The above screen shows the item number, the name and number of the caller, and the time the call was received. Also shown are two soft keys —

Options and Line. Options allow the user to save to directory or delete the record.

Dialing from Callers List

To dial the caller back, the Line soft key can be pressed and the user is taken to the feature list where the configured lines can be chosen to place the call. The user simply scrolls to the desired line and presses Select. The call will then be placed on that line over the cordless link.

Saving Item to Directory

From the Options softkey of the Callers List, scroll to the Save to Directory item and press the Select softkey. will be displayed upon successful saving to the directory.

Save Directory

´ ½

= Scroll

Cancel Select

48 / IP Phone User Guide

Deleting Item from Callers List

From the Options softkey of the Callers List, scroll to the Delete item and press the Select softkey.

Delete

´ ½

= Scroll

Cancel Select

The user is prompted to confirm the delete action by pressing the Delete softkey.

Delete again to erase this item

Cancel Delete

Using the 480i CT Cordless Handset

/ IP Phone User Guide 49

Making Calls from 480i CT Cordless Handset

Pre-dialling a Number

Press the v key to obtain dial tone and use the Keypad to dial the

number. You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. If the number is correct, press the

v key to dial the number. If the number is incorrect, use the Â key or

press down on the volume key to erase digits from right to left. Calls can also be made directly from the Directory.

Using a Headset

The 480i CT cordless handset accepts headsets through the 2.5 mm audio jack on the bottom of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

Receiving Calls

When a call is ringing at your extension, you will see the Inbound Call

screen. Press the v key to answer an incoming call or lift the handset out

of the charging cradle.

Call Privacy

In the 480i CT multi-handset system, it is possible to connect several cordless handsets together with each other or with the base as extensions to a call. This is just like an analog system with extension phones going off hook to join a call in progress. However, because this system is actually intended for use in an enterprise environment, some method of call privacy is required. All calls, base or handset, will begin in the "private" mode. In this mode, no extensions will be allowed to join that handset or base call. There will be a user interface provided to toggle between the "private" and "public" modes.

Making Calls from 480i CT Cordless Handset

"Public" Feature Key

A feature key will be available in the feature list for the user to press to toggle between the "private" and "public" modes for a call. Pressing the Public feature key in the feature list anytime during a call will put the call into the public call mode. When the call is in public call mode, the triangle indicator will light in front of the Public label in the feature list. This will also cause that feature key to appear on an available soft key but with a different label – Private. The user can then press the Private soft key to toggle the call back to private or he can navigate into the feature list and press the Public feature key.

50 / IP Phone User Guide

Either way, the triangle indicator will clear and the call will be back in private mode. The figures of this section demonstrate the UI.

<13> Corey 516-2681 00:00:00 Line 1

Private Call in Progress

Corey 516-2681 00:00:00 Private

Line 1

Public Call in Progress

<14>

Public

PgDown

Select

Feature List View with the Public

Key Selected but not Invoked

Line 1 Line 2 Public

PgDown

Feature List View with the Public

Key Invoked but not Selected

Select

In the figure above, the left screen depicts a call that is public. The user can press the Private soft key at any time to make the call private – i.e. no extensions allowed to join. In the right screen, the right pointing triangle indicates the current call is in public mode. The user could also select this feature key to return the call to private.

Note: Any local caller on the call can convert the call. For instance, if one cordless

caller is on an external call, he can press the "Public" feature key to make the call public. At that point up to three other handsets can join in on the call. If any of those joining handsets presses the "Private" soft key, then the call is made private and no other users can join the call unless the call was made public again.

Ending Calls

To end a call, you first need to connect to the call, if not already connected, and press the N key. You can also place the handset back on the charging cradle to end the call.

Making Calls from 480i CT Cordless Handset

/ IP Phone User Guide 51

Pairing and Unpairing Cordless Handset to Base

Pairing Handset

All handsets must be paired to a Base Station. This is performed from both the base and the cordless handset. Successful pairing will add the handset name to the handset list on the base and synchronize the handset list from the base to the newly paired handset. A total of 4 handsets can be paired to a single 480i CT base.

Note: When performing the handset

pairing, it is recommended that thehandset be within 3 feet of the 480i CT base.

1. On the 480i CT base press

2.Select 11.Handset Pairing

Options List

9.SIP Settings

10.Phone Status

11.Handset Pairing

5.Select 7- Hset pairing

7 - Hset pairing

´ ½

= Scroll

Pair

Note: If the handset has already been

paired, the softkey will be

labelled as Remove instead of

Pair.

Ensure the handset being paired is within close proximity to the base. It is recommended that the handset be within 3 feet from the 480i CT base.

Note: It is recommended that both

steps 6 and 7 be executed at the

same time.

6.On the 480i CT base, select Done.

Options List Attempting to pair...

Pairing and Unpairing Cordless Handset to Base

Show

Done

3.Select Pair

Options List

Pair Remove

Show Select

Cancel

Done

Note: If there are already 4 handsets

paired to the base, you will not be able to select the Pair option.

4.On the 480i CT cordless handset

press Â.

52 / IP Phone User Guide

Cancel

Done

7.On the 480i CT cordless handset, press the softkey for Pair.

Attempting to

pair...

Cancel

Upon success or failure of pairing, one of the following will be displayed on the handset and base, respectively:

Pairing

successful

Successful Pairing of Handset

Pairing failed

Try again

Cancel Pair

Failed Pairing of Handset

Options List Pairing failed Try again

Unpairing Handset

Unpairing of the handset can be done from either the cordless handset or the base. However, if the handset being removed is out of range from the base, the unpairing is only performed local to the device where the removal process was initiated. If the unpairing is only successful from the local device, the unpairing procedure will need to be completed from the other device.

1. On the 480i CT base press

2.Select 11.Handset Pairing

Options List

9.SIP Settings

10.Phone Status

11.Handset Pairing

Show

Done

Cancel

Done

Pairing Failed Display

Options List Pairing successful

Done

Pairing Success Display

Pairing and Unpairing Cordless Handset to Base

3.Select Remove.

Options List

Pair Remove

Show Select

Cancel

Done

4.Select Done. The following will be displayed on the screen.

Options List Attempting to remove Wait...

Cancel

Done

/ IP Phone User Guide 53

Upon success or failure of unpairing, one of the following screen will be displayed on the base:

Upon success or failure of unpairing, one of the following screen will be displayed on the handset:

Pairing and Unpairing Cordless Handset to Base

Options List Removal failed Try again

Cancel

Done

Failed Removal

Options List Removal successful

Done

Successful Removal

5.If required, on the 480i CT

cordless handset press Â.

6.Select 7- Hset pairing

7 - Hset pairing

´ ½

= Scroll

Remove

Removal

successful

Successful Removal Attempt

Removal failed

Try again

Cancel Remove

Failed Removal Attempts

Note: Unpairing of the handset will

return it to factory default state. All data including the functions in the Feature key will be removed.

Note: If the handset is not paired, the

softkey will be labelled as Pair instead of Remove.

7.Press the softkey for Remove.

Attempting to

remove...

Cancel

54 / IP Phone User Guide

Troubleshooting Solutions

This section describes solutions to some most commonly occurring problems.

Why is my display blank?

Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 480i Installation Guide for details.

Why is my speakerphone not working?

If you press the d /f button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list

Troubleshooting Solutions

has been set up for headset use. Press d /f a second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing d /f . See the section “Customizing your phone” in the 480i Installation Guide for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 480i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 480i Installation Guide provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 480i Installation Guide for information.

What are services, and how do I use them?

Services on the IP phone include:

• Customized features

• Callers List

•Directory List

•Voicemail

See the section, "Services" on

page 26 more information about

the options available under "Services".

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

"Finding Your Phone’s IP Address" on page 3.

/ IP Phone User Guide 55

Why does my phone display "Bad Encrypted Config"?

The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed.

Report this error to your system administrator.

Why does my phone display the “No Service” message?

The phone displays the “No Service” message if the SIP settings have not been set up correctly.

Contact your system adminstrator for more information.

How do I restart the 480i CT IP Phone?

Note: You must restart the 480i CT IP

phone from the Station Base or from the Aastra Web UI.

3. Click OK at the confirmation prompt.

How do I change my User Password?

You can change the user password from the IP phone UI or the Aastra

Web UI.

IP Phone UI

1. Press

2. Select User Password.

3. Enter the current user pass-

4. Enter the new user password.

5. Re-enter the new user pass-

6. Press Enter to save the new

% on the phone to

enter the Options List.

word.

password. A message, "Password Changed" displays

on the screen.

Troubleshooting Solutions

IP Phone UI

1. Press % on the phone to

enter the Options List.

2. Select Phone Status.

3. Select Restart Phone.

4. Press Restart to restart the phone.

Note: To cancel without restarting the

phone, press

Aastra Web UI

1. Click on Operation->Reset.

2. Click

56 / IP Phone User Guide

Cancel.

Aastra Web UI

1. Click on Operation->User Password.

2. In the "Current Password" field, enter the current user password.

Note: By default, the user name is

“user” (all lowercase) and the password field is left blank. If you have forgotten your password, contact your system administrator for assistance.

3. In the "New Password" field, enter the new user password.

4. In the "Confirm Password" field, enter the new user password again.

5. Click to save your changes.

For information on how to access the Aastra Web UI, go to the section "Accessing the Aastra Web

UI" on page 4. Administrators

should refer to the Aastra SIP 480i/

480i CT/9112i/9133i IP Phone Administration Guide. for details.

Troubleshooting Solutions

/ IP Phone User Guide 57

Limited Warranty

Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the

Limited Warranty

telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession.

Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not limited

to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period;

In North America, please call 1-800-574-1611 for further information.

Outside North America, contact your sales representative for return instructions.

You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;

/ IP Phone User Guide 59

In North America, contact our service information number: 1-800574-1611. contact your sales representative.

Note: Repairs to this product may be

Outside N

made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

orth America,

Limited Warranty

60 / IP Phone User Guide

Index

Numerics

480i

Index

customizing 3 finding IP address for 3 line settings 5 star codes for 26

Aastra Web UI

accessing 4 basic settings description

4 operation description 4 status description 4

About this Guide 1

bad encrypted config 56 Battery 42

call forwarding 19

configuring 19

Call in progress 42 call waiting tone 34 callers list

downloading to phone 28 overview 27 using on phone 27

Customized Softkeys 6

dial tones, stuttered 34 directory list

downloading to server 29 limitations for 29 overview 29 using 29

Documentation 1 DTMF, suppressing playback 31

idle state 6 Intercom Key 13 Introduction 1 IP address, finding 3, 55

language

configuring 35 overview 35

missed calls indicator

accessing and clearing 28 overview 28

no service 56

options, setting 3

park/pickup

about parked/pickup calls

configuring a static con-

figuration 22

configuring programma-

ble configuration 23

configuring programma-

ble configuration using Web UI 23

programmable configura-

tion of 22 static configuration of 21 using on the IP phone 24

password, changing 56 Phone Features 1

/ IP Phone User Guide Index-1

Index

Receiver Volume 42 Reception Range 42 restarting the phone 56 ring tone sets 32 ring tones 32 Ringer Volume 42

Services

Callers List 27 Directory List 29 missed called indicator 28

voicemail 30 Softkeys as Customized "Do not Disturb" 8 Softkeys as Customized BLF 8, 9 Softkeys as Customized Speed Dials 8 Softkeys as Line/Call Appearances 7 softkeys, state-based 11 star codes 26 Status Lights 59

troubleshooting solutions 55

How do I change my user

password? 56

How do I find the IP ad-

dress of my phone? 55

How do I restart the 480i

CT IP phone? 56

What are services, and

how do I use them? 55

Why can’t I get a dial

tone? 55

Why does my phone dis-

play "Bad Encrypted Config"? 56

Why does my phone dis-

play the "No Service" message? 56

Why doesn’t my phone

ring? 55

Why is my display blank?

Why is my handset not

working? 55

Why is my speakerphone

not working? 55

Why is the light not com-

ing on with a new Voice Mail Message? 55

Using Services 59

Vibrate 42 voicemail

overview 30

Warranty 59 Web interface 3

Index-2 / IP Phone User Guide

If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance.

Aastra Telecom SIP 480I CT User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

About this Guide

Documentation

Introduction

Phone Features

General Requirements

Customizing Your 480i CT Base Station

Setting Your Options

Aastra Web UI

Finding Your Phone’s IP Address

Accessing the Aastra Web UI

Using your 480i CT Base Station

Hard keys

Multiple Line and Call Appearances

Idle State

Softkeys

Customized Softkeys

Softkeys as Line/Call Appearances

Softkeys as Customized Speeddials

Softkeys as Customized "Do not Disturb"

Softkeys as Customized Busy Lamp Field (BLF)

Softkeys as Customized BLF List

Softkeys for Accessing XML Services

Softkeys as Customized Flash Key

Softkeys as Customized Park/ Pickup Keys

Softkeys as Customized Empty Key

State-Based Softkeys

Connected State

Making Calls from 480i CT Base Station

Dialing a Number

Using Handsfree Speakerphone

Using a Headset

Advanced Volume Controls for the Headset Mic

Intercom

Redial

Mute

Receiving Calls at the 480i CT Base Station

Answering an Incoming Call

Handling Calls from the 480i CT Base Station

Placing a Call on Hold

When on Hold

Automatic Hold

Retrieving a Held Call

Transferring Calls

Blind Transfer

Consultative Transfer

Conferencing Calls

Picking up Calls

Enabling/Disabling Microphone and Auto-Answer

Ending Calls

Call Forwarding

Setting Call Forwarding

Park Calls/Pick Up Parked Calls

Park/Pickup Static Configuration

Park/Pickup Programmable Configuration

Using the Park Call/Pickup Parked Call Feature

Additional Features

Star Codes

Services

XML Services

Callers List

Missed Calls Indicator

Directory List

Voicemail

Configuring Suppression of DTMF Playback

Suppressing DTMF Playback

Ring Tones and Tone Sets

Ring Tones

Ring Tone Sets

Configuring Ring Tones and Tone Sets

Stuttered Dial Tone

Configuring Stuttered Dial Tone

Call Waiting Tone

Configuring Call Waiting Tone

Language

Setting Language

Customizing Your 480i CT Cordless Handset