Aastra Telecom M6320 User Manual
M6320
Featurephone
User Guide
The M6320 Featurephone is a practical and
convenient way to use a wide range of business
telephone features, including Call Forward,
Conference Calling, and Speed Dial. The M6320
is equipped with automated 13 programmable
feature keys to be programmed as either line keys
or as feature keys and integrated dual headset
sockets. It has also a two line display to show you
information about your calls and a built in handsfree microphone.
This guide first takes you through the basic
features of the M6320 telephone. You’ll learn the
different parts of the set and what they do, as well
as other basics such as how to make calls and put
calls on hold.
After you have covered the basics, you can then
read how to set up the local features available
on the M6320 telephone. Local features provide
you with convenient ways to customize the set
for your use.
The remaining portions of the guide describe
Network features which can be installed on your
M6320, such as Call Forward and Call Waiting.
Unlike local features, Network features must be
ordered from your telephone service provider.
Note that some of the Network features contained
in this guide may not be available to you. Also
note that your service provider may have
provisioned your set with features which are not
described here. Contact your System Administrator or Customer Service Representative if you
need more information or help with the Network
features installed on your set.
Introduction
1
Table of Contents
M6320 Quick start up 4
Using your M6320 telephone—the basics 5
Answering calls 7
Making calls 7
Placing a call on hold 7
Ending a call 8
Setting the alerter volume 8
Setting the handset volume 8
Setting the Handsfree speaker volume 8
Setting the On-hook monitor volume 8
Muting the handset 8
Tones that you hear when using the M6320 9
Handsfree Calling 9
Display Features 10
Setting up local features 11
Save, Memory, and Pause 11
Alerter Volume 12
Time and Date 13
Call Timer 13
Display Language 14
C.O. (Network) Features 14
Predial 15
Save Number 15
Memory Number 16
Pause 16
Mode Selection 17
Message Waiting 17
Quick ways to make calls 18
Automatic Dial 18
Automatic Line 18
Intercom 19
Intercom Group 20
Last Number Redial 21
Speed Call 21
How to avoid missing a call 22
Call Forward 22
Call Waiting 22
Call Pickup 23
Message Waiting 23
Leave Message 23
2
When you can’t reach someone 24
Override 24
Ring Again 25
Ways to transfer or share calls 26
Conference 26
Call Park 27
Privacy Release 27
Transfer 28
Controlling your telephone line 29
Make Busy 29
Privacy 29
Agent Features 30
Logging in 30
Logging out 31
Answering ACD calls 31
Putting an ACD call on hold 32
Calling your supervisor 32
Line of Business key 33
Emergency calls 33
Not Ready key 34
Displaying the queue threshold 34
Supervisor Features 36
Interpreting agent indicators 36
Displaying the status of an ACD queue 36
Displaying a summary of agent activity 37
Observing agents 38
Calling an agent 39
Answering agent calls 39
Answering emergency calls 40
Night Service 40
Controlled Interflow 41
Supervisors as agents 41
Connecting your M6320 42
Wall mounting M6320 44
3
M6320 Quick start up
4
Introduction
This section of the user guide has been designed to provide you with
pointers to sections within the document to enable you to achieve a
quick start-up. The items mentioned below are considered to be
essential if you wish to use all functionality within the phone.
1. Key Layout
It is recommended that you familiarize yourself with the position
and function of the keys on the telephone. See pages 5 to 6.
2. Mode of operation
The phone has two modes of operation called handsfree and ACD
mode. If you are in an ACD environment you must set the phone to
ACD mode. For other environments the phone should be set to
handsfree mode. When the phone was delivered to you it was set to
Handsfree mode. See page 17 of this guide.
3. Time and Date and Format
It is recommended that the phone’s time and date is set. See page
13 of this guide.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18 18
5
Feature Keys
Feature Key 13
Feature Key 12
Feature Key 11
Feature Key 10
Feature Key 9
Feature Key 8
Feature Key 7
Program Key
Feature Key 6
Feature Key 5
Feature Key 4
Feature Key 3
Feature Key 2
PDN (Feature Key 1)
Feature Key Icons
Using Your M6320 telephone—the basics
1. Handset allows two-way communication while a call is established.
2. Speaker turns on when you press an available line key. You can hear when the other
party answers and pick up the handset to speak. You can also use the speaker to listen
to the other party on Handsfree calls.
3. Release key cancels active calls.
4. Hold key keeps a caller on the line.
5. Feature/line keys let you make and receive telephone calls or use installed fea-
tures.
6. Prime Directory Number (PDN) key is your main telephone line or extension
number. It is automatically selected for outgoing calls when you lift the handset. Other
telephone extensions that appear on your M6320 can be used by pressing the appropriate key.
7. Feature/Line Indicators. The $ or % indicators appear beside active lines or fea-
tures. A steady $ or % means that the feature or line is active. A slow flashing $ or
% means the line is ringing. A fast flashing $ or % means the line is on hold or a feature is being programmed.
8. Dial Pad gives you easy push-button dialing and programming.
9. Volume Key adjusts the speaker, ringer, or handset volume. It is also used to scroll
through setup functions shown on the display and to edit Predial digits.
10. Display shows useful information about your calls or features.
11. Visual Ringing and Message Waiting flashes when the telephone rings and
illuminates when there is a message waiting (provide it has been programmed for message waiting see Setting up local features section).
12. Selector key in Handsfree mode allows you to speak to a caller without using the
handset (see Handsfree Calling on page 6). In ACD mode the selector key is used to
select which of the two headsets is active in transmit and receive.
13. Mute can be used to prevent the other party hearing you when you use either handset
or headset or handsfree.
14. Dual Headset Sockets either socket can be set to transmit and receive while the
other headset is in receiving mode only. Headset 1 is the socket nearest to the user i.e.
towards the bottom of the set, as indicated by the led dot.
15. Multi functional LED illuminates when the set is in handsfree (Handsfree mode
only) or when headset 1 is able to transmit (ACD mode only). Also flashes when mute
is active.
16. Cursor keys can be used instead of the Hold, Release and volumes keys in program
mode.
17. In Calls Key in Handsfree mode will select or answer a call on the PDN key, in ACD
mode will select or answer a call on the PDN key and mimic the Release key when on a
PDN call.
18. Personal greeting keys - not in use on the M6320.
6
Using Your M6320 telephone—the basics
The basics: continued
7
Answering calls
To signal an incoming call, your telephone rings, the alerter light flashes, and the indicator beside a line or intercom key flashes slowly.
To answer a call:
1. If the call is ringing on a line other than your PDN, press the line or
intercom key beside the flashing indicator.
2. Lift the handset to speak or press . to answer the call (see page 9).
To answer a call when the handset is off-hook and the line is not on:
1. The incoming call is signalled by a lone alerter beep and a flashing
indicator beside the line key. To answer the call, press the line key.
Making calls
Using your handset:
1. Lift the handset—the PDN key is selected automatically and you
hear a dial tone.
2. Dial the number.
Using a line key:
1. Press any available line key or ,. You hear a dial tone from the
speaker.
2. Dial the number.
3. Lift the handset when the other party answers or press . (Hands-
free Mode only) to talk to the called party (see page 9).
Placing a call on hold
Using the Hold key:
1. Press a.The indicator flashes beside the line on hold and
you can use other lines or features.
2. Press the line key with the flashing indicator to return to the held
call.
Using Automatic hold:
1. Press another line key. The indicator flashes beside the line on hold
and you can use other lines or features.
2. Press the line key with the flashing indicator to return to the held call.
The basics: continued
8
Ending a call
1. Hang up or press r.
Note: If a headset is connected, then
rcan be used.
Setting the alerter volume
1. Press @ up or down while the telephone is ringing. The dis-
play shows the adjusted alerter (ringing) volume level, which
remains in effect until the next adjustment.
Setting the handset volume
1. Press @ up or down while using the handset on a call. The
display shows the adjusted handset volume level, which remains in
effect until the next adjustment.
Setting the Handsfree speaker volume
1. Press ..
2. Press
@ up or down to adjust the volume. The display shows
the adjusted Handsfree speaker volume level, which remains in
effect until the next adjustment.
Setting the On-hook monitoring volume
1. Press any available line key. (Not available with headset connected)
2. Press
@ up or down to adjust the volume. The display shows
the adjusted monitoring speaker volume level, which remains in
effect until the next adjustment.
Muting the handset or headset
The / button can be used to prevent the other party from hearing
you over the handset or headset. This is useful when you wish to speak
privately with someone at your desk.When mute is active the Multi
Functional LED will flash.
To mute your handset or headset:
1. Press
/.
2. Press again to release.
Dial tone A continuous tone which means you can dial your call.
Busy tone A tone which repeats once per second to indicate
that the number you dialed is busy.
Reorder tone A fast busy tone which indicates the call cannot proceed.
Confirmation Two short beeps followed by silence informs you
tone that the feature you used was successfully completed.
Call Waiting Two short beeps sent at regular intervals which indicate
tone a second incoming call.
Ring Again One long and two short pings indicate that the line for
tone which you left a Ring Again request has come free.
Special tone Three beeps followed by a dial tone indicate that
you can proceed with the feature you have activated
The basics: continued
9
Handsfree Calling (Handsfree mode only)
The Handsfree feature allows you to use the built-in microphone and
speaker on your M6320 to carry on a telephone conversation. While
using Handsfree, speak clearly and face the M6320 — raise your voice
a little if you move away from the telephone. You can also use the
Mute feature to turn off your microphone. Mute is useful when background noises interfere with your conversation or when you want to
speak privately with someone at your desk.
To answer a call using Handsfree:
1. Press . instead of picking up the receiver.
2. If you wish to speak privately with the other person, pick up the
handset. Handsfree turns off automatically.
3. Press
r to end your call.
To use Handsfree during your call:
1. Press . and replace the handset in the cradle.
2. To speak privately once again, pick up the handset.
3. Press
r to end your call.
To mute your microphone while on a Handsfree call:
1. Press /.
2. To turn your microphone on again, press
/ once more.
The basics: continued
Display features
The M6320 has an adjustable two-line display which shows you helpful
information about the features you activate or the calls you make and
receive. When making an outgoing call, for instance, the numbers you
dial are shown on the display.
If your organization has installed the Calling Name Display feature,
your display shows an incoming caller's name and telephone number:
If your organization has the Reason Display feature, your display shows
additional information. For example, when you have forwarded an
incoming call to another telephone in your system your display shows
the following information:
The top line of the display shows the name and number of the person
receiving the forwarded call. The bottom line shows your name and
number as well the name of the feature which has been activated.
The messages and names which are shown on your display are selected
by your organization and may differ from those shown above. Check
with your System Administrator or Customer Service Representative to
find out the messages and names you can expect to see.
10
JOE SMITH 12345
HELEN JONES 12345
FORWARD JIM HUNTER 54321
[b
Feature key 7
[c
Feature key 6
[d
Feature key 5
[e
Feature key 4
[!
Feature key 3
[!
Feature key 2
[!
PDN key (Feature key 1)
11
The M6320 has a variety of local features which you can set up to make the
set easier to use and to customize the set to meet your specific needs.
The
b
key allows you to enter Programming mode to set up the
following features:
•
Personal Greeting - feature not available on this model
•
Display Language
•
Alerter Volume
•
Predial
•
Call Timer
•
Memory
•
Time and Date Format
•
Time and Date Set
•
C.O. (Network) Features
•
Mode Selection
•
Message Waiting
Setting up local features
Save, Memory, and Pause
The following three additional feature keys are available, when the
C.O. (Network) Features function is disabled:
• Save Number
• Memory Number
• Pause
Note: when C.O. (Network) features are disabled the M6320 is set up
to have the Save Number, Memory Number, and Pause keys available
to you and they appear at the feature key locations shown below:
Setting up local features: continued
These keys are always available to you unless C.O. (Network) Features
are enabled. C.O. (Network) Features must be enabled when the Save
Number, Memory Number, and Pause keys are provisioned for switch
features by your service provider). To find out whether the C.O.
(Network) Features should be disabled or enabled, contact your System
Administrator or Customer Service Representative.
The Save Number, Memory Number, and Predial functions are not available when the set is used in the Automatic Call Distribution (ACD)
environment. These three local features only work with the Prime
Directory Number (PDN) of the set.
Note that an incoming call interrupts the activation or programming of
all local functions. Local features are also not available during an active
call, with a call on hold, or when a C.O. (Network) feature is active (the
Time/Date C.O. (Network) feature is active for 12 seconds).
12
Alerter Volume
To adjust the alerter volume:
1. Press b.
2. Press
@ until Alerter Volume? is shown on the display.
3. Press
a.
4. Press
@ to adjust the volume level. The bars on the display
indicate the adjusted level.
5. Press
a to save the new alerter volume level.
6. Press
b or r to exit programming mode.
Save, Memory, and Pause (continued)
Time and Date
To set the time and date on your M6320:
1. Press b.
2. Press
@ until Time and Date Set? is shown on the dis-
play.
3. Press
a.
4. Enter the date using the format shown on the display.
5. Enter the current time based upon the 24 hour clock.
6. Press
a to save the new time and date settings.
7. Press
b or r to exit programming mode.
To select the time and date display format:
1. Press b.
2. Press
@ until Time and Date Format? is shown on the
display.
3. Press
a.
4. Press
@ until the desired format is shown on the display.
5. Press
a to save the new format setting.
6. Press
b or r to exit programming mode.
Call Timer
The Call Timer uses the display to show the time elapsed since the start
of a normal call (the timer appears on the display 5 seconds after the
call starts and remains on the display 5 seconds after you end the call).
Follow the instructions below to enable the Call Timer.
To enable the Call Timer:
1. Press b.
2. Press
@ until Call Timer? is shown on the display.
3. Press
a.
4. Press
@ to enable or disable the Call Timer.
5. Press
a to save the new setting.
6. Press
b or r to exit programming mode.
13
Setting up local features: continued
14
Setting up local features: continued
Display Language
To select the language used to show information on the display:
1. Press b.
2. Press
@ until Language? is shown on the display.
3. Press
a.
4. Press
@ until the desired language is shown on the display.
5. Press
a to save the new setting.
6. Press
b or r to exit programming mode.
C.O.(Network) Features
The M6320 allows you to replace the Save Number, Memory Number,
and Pause local features with additional Central Office C.O. (Network)
Features. When instructed to do so by your System Administrator or
Customer Service Representative, use the following instructions to
enable or disable Central Office C.O. (Network) Features. When
enabled, the additional features will be located on the feature keys normally pressed to use Save Number, Memory Number, and Pause.
To enable/disable C.O. (Network) Features in place of the Save, Memory, and
Pause keys:
1. Press b.
2. Press
@ until C.O.Features? is shown on the display.
3. Press
a.
4. Press
@ until the desired setting is shown.
5. Press
a to save the new setting.
6. Press
b or r to exit programming mode.
Note: If your phone has network features programmed on Feature Keys
4, 5 & 6 please ensure that C.O.
Features is ENABLED.
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