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MODEL: BE-3872
2.4GHZ CORDLESS TELEPHONE
Please read this manual carefully prior to using the telephone.
600-1590702-A
INSTALLATION AND OPERATING GUIDE
16
Page 2
This symbol is to alert you to important operating or servicing instructions that may appear in
the user's manual. Always follow basic safety precautions when using this product to reduce the
risk of injury, fire, or electrical shock.
When using this product, basic safety precautions should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Use only with class 2 power source DC 9V 500mA.
4. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
5. Do not use this product near water; for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement
or near a swimming pool.
6. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
7. Slots and openings in the cabinet back or bottom are provided for ventilation.To protect it from overheating, these openings
must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa, rug, or
other similar surface. This product should never be placed near or over a radiator or heat register. This product should not
be placed in an enclosed environment unless proper ventilation is provided.
8. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by animals or
persons walking on it.
9. Do not overload wall outlets and extension cords as this can result in risk of fire or electrical shock.
10. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short
out parts that could result in a risk of fire or electrical shock. Never spill liquid of any kind on the product.
11. To reduce the risk of electrical shock, do not disassemble this product. Instead take it to a qualified service person when
service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect re-assembly can cause electrical shock when the appliance is subsequently used.
12. Unplug all cords and refer servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls covered in
the operating instructions. Improper adjustment of other controls may result in damage and require work by a qualified
technician to restore the product to normal operation.
13. Avoid using a telephone (other than a cordless type) during an electrical storm.There may be a remote risk of electric shock
from lightning.
14. Do not use a telephone to report a gas leak in the vicinity of the leak.
IF YOUR PRODUCT UTILIZES BATTERIES, THE FOLLOWING ADDITIONAL PRECAUTIONS SHOULD BE OBSERVED:
1. Danger of explosion, if battery is incorrectly replaced. Use only the type and size of batteries specified in the users manual.
2. Do not dispose of batteries in a fire. The cells may explode. Check with local codes for possible special disposal instructions.
3. Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may
be toxic if swallowed.
4. Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets and
keys. The battery or conductor may overheat and cause burns.
5. Do not attempt to recharge the batteries with or identified for use with this product. The batteries may leak corrosive
electrolyte or explode.
6. Do not attempt to rejuvenate the batteries provided with or identified for use with this product by heating them. Sudden
release of the battery electrolyte may occur causing burns or irritation to eyes or skin.
7. When replacing batteries, all batteries should be replaced at the same time. Mixing fresh and discharged batteries could
increase internal cell pressure and rupture the discharged batteries.
8. When inserting the batteries into this product, the proper polarity or direction must be observed. Reverse insertion of
batteries can cause charging, which may result in leakage or explosion. If a battery is installed incorrectly it may explode.
9. Remove the batteries from this product if the product will not be used for a long period of time (several months or more)
since during this time the batteries could leak, damaging the product.
10. Discard "dead" batteries as soon as possible since they are more likely to leak in a product.
11. Do not store this product, or the batteries provided with or for identified use with this product, in high temperature areas.
12. If your product uses a rechargeable battery, charge the battery(ies) only in accordance with the instructions and limitation
specified in the User Manual.
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
2
Important Safety Instructions ..........2
FCC Regulations ............................3-4
Battery Cautionary Instructions ......5
BE-3872 Parts Checklist ...................6
Location of Controls and
Features ........................................7-11
Handset ........................................7-8
Base ...........................................9-11
Choosing a Location ......................12
Telephone Setup ........................13-14
Connecting the Base .....................13
Handset Ringer Volume .................13
Tone/Pulse Switch .........................14
Wall Mounting ................................14
Battery Installation .........................15
Battery Duration .............................15
When the Battery Needs
Charging ........................................15
When to Purchase a New
Battery Pack ..................................15
Headset and Data Jack ...................16
The Data Jack ...............................16
The Headset Jack ..........................16
Belt-Clip .........................................16
Basic Operation ..............................17
Making Calls ..................................17
Receiving Calls ..............................17
Additional Options ........................17
Speed Dialing .................................18
Storing Phone Numbers .................18
Making Speed Dial Calls ................18
Deleting a Stored Number .............18
Other Handset Features .................19
Using the Handset Finder
(PAGE) ..........................................19
Security Code ................................19
Channel Changing .........................19
Out-of-range Warning ....................19
Answering System Setup .........20-22
Setting the Ring Count ...................20
Setting the Day and Time ...............20
Setting the Remote Access Code ..21
Recording an Announcement .........21
Setting the Announce Mode ...........22
Answering System Operation ...23-27
2-Digit Message Counter Display ...23
Base Volume Control .....................23
Answering Calls with Answer On ....24
Answering Calls with Announce
Only Mode ......................................24
Answer Off .....................................24
Playing Back New Messages .........25
Reviewing Messages .....................25
Deleting Messages ........................26
Memory Full ...................................26
Recording a Memo Message .........27
Two-Way Recording .......................27
Remote Operation .....................28-29
Remote Access ..............................28
Remote Access Options ...........28-29
Troubleshooting .............................30
Warranty ..........................................31
Care and Maintenance ...................32
Wall Mount Template .......................33
Battery Order Form ........................34
BE-3872 TABLE OF CONTENTS
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Page 3
6. Programming/testing emergency numbers:
When programming emergency numbers and/or making test calls to emergency
numbers
A. Remain on the line and briefly explain to the dispatcher the reason for the call
before hanging up.
B. Perform such activities in the off-peak hours, such as early morning or late
evening.
INTERFERENCE INFORMATION: PART 15 OF FCC RULES
Some telephone equipment generates and uses radio frequency energy which if not
properly installed, may cause interference to radio and television reception.
This unit has been tested and found to comply with the limits for a Class B computing
device in accordance with the specifications in Part 15 of the FCC rules. These
specifications are designed to provide reasonable protection against such interference
in a residential installation. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause interference to radio or television reception, when it’s in
use, the user is encouraged to try to correct the interference by one or more of the
following measures:
A. Where it can be done safely, reorient the radio or TV receiving antenna.
B. To the extent possible, relocate the television, radio, or other receiver with respect
to the telephone equipment.
C. If your telephone product runs on AC power, plug your product into an AC outlet
that’s not on the same circuit as the one used by the radio or television.
4
FCC REGULATIONS CONTINUED
Warning: Modifying or tampering with the telephone's internal components can cause
a malfunction and might invalidate the telephone's warranty and void your FCC
authorization to operate it. If the trouble is harming the telephone lines, the telephone
company might ask you to disconnect the telephone until you have resolved the
problem.
1. Connection and use with the nationwide telephone network:
The FCC requires that you connect to a nationwide telephone network through a
modular telephone outlet which is TIA/EIA-IS-968 compliant. It is USOC jack type
RJ11C.
This equipment may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs. Check with your local
telephone company.
2. Notification to the telephone company:
FCC rules require that upon request you provide the following information to the
phone company.
A. The line (telephone number) to which you will connect the telephone equipment,
and
B. The Registration Number and Ringer Equivalence Number (REN). These
numbers are found on the back or bottom of your telephone equipment.
The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have all of those devices ring when your telephone numberis
called. In most, but not all areas, the sum all RENs should be 5 or less.To determine
the number of devices permitted in your area, contact your local telephone company.
3. Repair instructions:
If it is determined that your telephone equipment is malfunctioning, the FCC requires
that it not be used and be unplugged from the modular outlet until the problem has
been corrected. Repairs to this telephone equipment can be made only by the
manufacturer or its authorized agents, or by others who may be authorized by the
FCC. Unauthorized repairs void registration and warranty.
4. Rights of the telephone company:
If your product is causing harm to the telephone network, the telephone company
may temporarily discontinue your service. If possible, they will notify you in
advance. But if advance notice isn’t practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem, and you will be
informed of your right to file a complaint with the FCC.Your telephone company may
make changes in its facilities, equipment, operations or procedures that could affect
the proper functioning of your telephone equipment. If such changes are planned,
you will be notified in advance.
5. This product is compatible with inductively coupled hearing aids.
Note: This applies only if this product is equipped with a corded or cordless
handset.
3
FCC REGULATIONS
Page 4
BE-3872 PARTS CHECKLIST
6
In Use/
Low Batt.
Mute
MEM
2.4 GHz
1. Handset 2. Base
3. AC power adapter
6. Quick start card
5. 7-foot line
cord for desk use
8. Belt-Clip
rite 2-digit r
emote code
in boxes
9. Remote Access
Card
4. 10-number
memory card
7. Ni-Cd battery pack
BATTERIES: CAUTION
To reduce the risk of fire or injury to persons, read and follow these instructions:
• For the cordless handset, use only 3.6V 400mAh Nickel-Cadmium (Ni-Cd), cordless
telephone battery pack, 35BAT (included).
• Do not dispose of the batteries in a fire. The cells may explode. Check with local codes
for possible special disposal instructions.
• Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause
damage to the eyes or skin. It may be toxic if swallowed.
• Exercise care in handling batteries in order not to short the battery with conducting
materials such as rings, bracelets, and keys. The battery or conductor may overheat
and cause burns.
• Do not attempt to rejuvenate the batteries identified for use with this product by
heating them. Sudden release of the battery electrolyte may occur causing burns or
irritation to eyes or skin.
• When inserting batteries into this product, the proper polarity or direction must be
observed. Reverse insertion of batteries can cause charging, and that may result in
leakage or explosion.
• Remove the batteries from this product if the product will not be used for a long period
of time (several months or more) since during this time the battery could leak in the
product.
• Do not store this product, or the batteries identified for use with this product, in high
temperature areas. Batteries that are stored in a freezer or refrigerator for the purpose
of extending shelf life should be protected from condensation during storage and
defrosting.
Batteries should be stabilized at room temperature prior to use after cold storage.
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BATTERYCAUTIONARYINSTRUCTIONS
The EPA certified RBRC® Battery Recycling Seal on the nickel-cadmium
(Ni-Cd) battery indicates Aastra Telecom is voluntarily participating in an
industry program to collect and recycle these batteries at the end of their
useful life, when taken out of service in the United States or Canada.
The RBRC
®
program provides a convenient alternative to placing used
Ni-Cd batteries into the trash or the municipal waste stream, which may
be illegal in your area. Please call 1-800-8-BATTERY for information on
Ni-Cd battery recycling and disposal bans/restrictions in your area.
Aastra Telecom's involvement in this program is part of our commitment to
preserving our environment and conserving our natural resources.
QUICK STARTGUIDE
BE-3872
SETTING UP THE BASE
1. Install a 9V backup battery into the battery compartment,
located on the base bottom.
2. Connect the telephone line cord to the "LINE" jack and to
a telephone outlet.
3. Connect the AC power adapter to the 9V DC jack and to
an AC outlet. Wait 15 seconds for the answering system
to reset before using the base.
Note: Use only the supplied AC power adapter. Connect the AC power
adapter to a continuous power supply.
INSTALLTHE BATTERY
1. Slide open the battery compartment door on the bottom of the
handset.
2. Insert the battery into the battery compartment and then plug the
battery connector into the 2-pin connector located just inside the
battery compartment.
3. Close the battery compartment door and place the handset on the
base unit cradle. You will hear a tone and the CHARGE LED on the
base will illuminate.
4. IMPORTANT: Charge the battery pack for at least 12 hours before
using the handset the first time.
DAYAND TIME SETTINGON THE ANSWERING MACHINE
1. Press and hold [Time Set] for three seconds until “Monday” is heard.
2. Press the 7 /Repeat or 8 /Skip key to select the current day of the week. Press
[Time Set] to store that information. “12 AM” will be announced.
3. Press 7 /Repeat or 8 /Skip to select the current hour (1AM through 12AM or 1PM
through 12PM). Press [Time Set]. “00” will be announced.
4. Press 7 /Repeat or 8 /Skip as many times necessary to set the current minutes (01
through 59). Press [Time Set] again. The information will be stored and the new
day and time will be announced.
CHANGING THE ANSWER MODE
There are three answering modes: Answer On, Answer Only, or Answer Off.
Turning the Answering System On/Off: When the answering machine is set off, the
caller will not hear an announcement and will not be able to leave a message.
1. Press the [ANS On/Off] key to turn the answering machine on or off. The system
will announce the current on/off status of the answering machine.
Choosing between Answer On and Answer Only: Make sure that the answering
machine is on. Locate the ANS ONLY On/Off switch on the base bottom.
If the ANS ONLY switch is set to “Off,” the BE-3872 will play your announcement, and
then allow the caller to leave a message.
If the ANS ONLY switch is set to “On,” the BE-3872 will play your answer-only announce-
ment, and then disconnect the call. The caller is unable to leave any messages.
8
7
1. Dial the answering machine
phone number.
2. Press *, and then enter the
two-digit remote code.
3. If you entered the correct code,
the phone will announce the
number of messages and begin
playing the voice help menu.
4. Once the voice help menu
begins, enter your commands.
5. When finished, hang up.
Write 2-digit r
emote code
in boxes
Page 5
1. Volume Up/Down Key
The key lets you adjust the handset volume.
2. In Use/Low Battery LED
Lights (red) when line is in use. Flashes quickly when the phone rings. Flashes
steadily when the phone is muted. Flashes slowly when the battery is low.
3. Talk T
The T key is used to access the telephone line or end a call.
4. Temporary Tone key *
If the base is set to pulse dialing, pressing * causes subsequent digits to be
dialed out using tone until the line is put back on hook.
5. Mute Key L
The L key is used to temporarily mute the handset microphone.
6. Microphone
7. Ringer Switch
The RINGER switch is used to adjust the handset ringer level between Off, Low
and Hi.
8. Channel Key c
The c key, if pressed when the handset is in use, will scan up to 40
channels and select the clearest one to provide the best possible reception.
9. Memory Key l
Use l to program and retrieve the numbers in the speed dial directory.
10. Dial Pad
Numeric keys are used in the conventional manner for dialing.
11. Headset Jack
Allows using a standard 2.5mm headset for hands-free convenience.
12. Flash Key E
The E key is used to access telephone company services, like call
waiting.
13. Redial Key R
When the phone is off-hook, press R to redial the last number dialed.
R
is also used to insert a pause into a number stored in the phone book.
LOCATION OF CONTROLS AND FEATURES
8
LOCATION OF CONTROLS AND FEATURES
Handset
7
11.
13.
6.
9.
10.
12.
7.
3.
4.
5.
2.
8.
1.
In Use/
Low Batt.
2.4 GHz
Mute
MEM
Page 6
7. New Message LED
Flashes when new messages have been left on the answering machine.
8. Two Digit Counter Display
Displays the number of messages stored in the answering machine. Also
displays various other information about the base and answering machine.
9. Stop Key
Any current function, such as playback, can be halted by pressing this key.
10. Answer On/Off Key
Press [ANS On/Off] to select between the answer modes “answer on” and
“answer off.”
11. Microphone
12. In Use/Low Battery LED
Lights red when the handset is in use. Flashes when the base backup battery
is low or not installed.
13. Repeat Key
Press /Repeat during message playback to repeat the current message.
Also used for scrolling during Time Set, and Code Set modes.
14. Skip Key
Press /Skip during message playback to skip to the next message. Also
used for scrolling during Time Set, and Code Set modes.
15. Volume Up/Down Keys
The keys let you adjust the speakerphone volume.
16. Page Key
Used to initiate a handset page – aids in finding a misplaced handset.
17. Charge LED
Lights red when the handset is on the cradle being charged.
18. OGM Key
Plays back the current outgoing message and allows new outgoing messages to
be recorded.
19. Charging Contacts
Used to recharge battery and reset the security code in the handset.
20. Speaker
LOCATION OF CONTROLS AND FEATURES
10
Base
1. Antenna
2. Code Set Key
The [Code Set] key is used to set the answering machine’s remote access
code.
3. Time Set Key
The [Time Set] key is used to set the time and day for the voice day/time coding
of each message.
4. Memo Key
Enables recording of a memo message on the answering machine.
5. Erase Key
Press [Erase]during playback to delete an answering machine message.
6. Play Key
To play the messages recorded on the answering machine, press .
Play
9
LOCATION OF CONTROLS AND FEATURES
1.
3.
4.
5.
6.
7.
8.
9.
10.
11.
2.
12.
13.
14.
15.
16.
17.
18.
19.
20.
8
7
Page 7
Do the following:
• Choose the best location
• Connect the phone
• Choose the dialing mode
Where you place the phone affects the reception quality of the handset:
• Away from another cordless telephone
• Place the base near an AC electrical outlet and near telephone line jack
• Place the base away from metal walls and metal file cabinets
CAUTION: The cordless telephone operates at a frequency that may cause
interference to nearby TVs and VCRs; the base phone should not
be placed near, or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or
VCR will often reduce or eliminate the interference.
Note: While the 2.4GHz frequency is inherently clearer, we suggest that
you do not use this phone within 20 feet of a working microwave.
The microwave produces frequencies in this range which may
cause interference. This interference is normal for all 2.4GHz
phones and should not be considered a product defect.
12
CHOOSING A LOCATION
Away from noise sources such as a
window by a street with heavy traffic
Away from VCRs and TV sets and
other electronic equipment
Away from heat sources, such as
radiators, air ducts, and sunlight
Away from a microwave oven
Away from excessive
moisture, extremely low
temperatures, dust,
mechanical vibration, or
shock
Away from a
personal computer
Near a central
location and on a
level surface
Data Jack
Used for connecting a
telephone device such
as a computer modem
or fax machine.
Ringer Switch (On/Off)
Used to set the base ringer
On or Off.
Tone/Pulse Switch
Used to set the dialing
method for tone or pulse
dialing.
Ring Count Switch (2/4/TS)
Used to set the number of
rings before the answering
machine picks up to either 2,
4, or Tollsaver 2/4 (TS) rings.
Answer Switch (Only/ICM)
Used to set the phone to answer and let the caller leave a message (ICM) or
only play the announcement and not let the caller leave a message (ONLY).
Base Bottom View
LOCATION OF CONTROLS AND FEATURES
Base Back View
11
Data Jack
Antenna
Ring Count Switch
Tone/Pulse Switch
Ringer Switch
Answer Switch
!
Page 8
Tone/Pulse Switch
1. Select the dialing mode, either Tone or
Pulse, by setting the switch on the
bottom of the base unit.
Note: Changes to the switch position
during a call do not take affect until
the call has ended.
Tip: If you are unsure of the proper dialing mode, make a trial call with the switch set
to
Tone. If the call connects, leave the switch as is. Otherwise, set it to Pulse.
Wall Mounting
The BE-3872 telephone may be installed onto two screws (not included)
fastened into the wall. When installing screws into plasterboard walls, use wall
anchors (not included) to ensure that the screws remain secure. Insert the
screws into the wall leaving 3/16" of each screw extending out from the wall.
See the wall mount template on page 33 to properly space the screws in the
wall for mounting. The BE-3872 is not compatible with mounting on a standard
telephone wall plate.
Wall Mounting Instructions:
1. Remove the handset from the base.
2. Adjust the base to the wall mount
position (see illustration).
3. Plug the supplied 7-foot telephone cord
into the
LINE jack on the telephone.
4. Connect the telephone line cord to the
wall jack.
5. Insert the AC adapter into the
9V DC
jack on the top of the base.
6. Run the cables down through the cable
channel to allow for flush wall mounting.
7. Slip the telephone base onto the wall, lining up the wall mounting holes over
the screws. Slide the telephone base down so it is firmly in place.
8. Return the handset to the telephone base.
9. Plug the other end of the AC adapter into the AC outlet.
14
TELEPHONE SETUP
Connecting the Base
1. Remove the battery compartment
cover located on the base bottom.
2. Install a 9V backup battery (not
included) into the battery
compartment as shown and replace
the battery compartment cover.
3. Connect the telephone line cord to the
"LINE" jack and to a telephone outlet.
4. Connect the AC power adapter to the 9V DC jack and to an AC outlet. Wait
15 seconds for the answering system to reset before using the telephone.
Note: With standard use, the 9V battery should be replaced every 1-2 years. If
used to save memories during a power outage, it can do this for up to
10 hours, but should then be replaced.
Note: Use only the supplied AC power adapter; connect it to a continuous
power supply. Place the phone close to the AC outlet so that you can
plug in the AC power adapter easily.
Tip: If your telephone outlet is not modular, contact
your telephone company for assistance.
Handset Ringer Volume
Adjust the handset ringer volume using the RINGER
switch on the right side of the handset. Select
between Hi ringer, Low ringer, and ringer Off.
TELEPHONE SETUP
13
Ringer Switch
Tone/Pulse Switch
Ringer
Off Low Hi
Page 9
The Data Jack
The jack located on the side of the
telephone labeled
"DATA" is a
convenience jack. It is useful for
connecting a fax machine or modem when
there is no telephone jack available for
that device.
The Headset Jack
The headset jack is located on the side of the
handset and is a standard 2.5mm plug. Simply
plug the headset (not included) into the jack and
the headset will be active.
Note: When the headset is plugged into the
telephone, the microphone and earpiece
on the handset are not active.
Belt-Clip
Be sure to remove the belt-clip filler cap prior to installing the
belt-clip. Install the belt-clip as shown.
To remove the belt-clip, squeeze the release at the top of the
clip where it attaches to the phone, and gently pull the clip up
and out of the handset.
16
HEADSET AND DATA JACK
2
4
Data Jack
Headset Jack
Belt-clip
To install the 3.6V 400mAh cordless handset battery pack:
1. Slide open the battery compartment door on the back of
the handset.
2. Insert the battery into the battery compartment and then
plug the battery connector into the 2-pin connector
located just inside the battery compartment.
3. Close the battery compartment door and place the
handset on the base unit cradle.
4. Once you have installed the battery pack and placed the
handset on the base you will hear a tone indicating the
handset has connected with the base and will
successfully charge.
5.
IMPORTANT: Charge the battery pack for at least 12
hours before using the handset the first time.
6. The
CHARGE LED on the base illuminates when the
handset is making contact with the charge terminals.
Battery Duration
A fully charged battery lasts for approximately:
• 5 hours when you use the handset continuously (talk
time).
• 7 days when the handset is not in use (standby).
When the Battery Needs Charging
• The handset will beep.
• The
In Use/Low Batt. LED will flash slowly.
When to Purchase a New Battery Pack
If the battery lasts only a few minutes even after a full charge, the usable life of
the battery has expired and needs to be replaced. For replacement batteries
visit http://www.bell-equipment.com/support or
you can contact Aastra Telecom customer support center
at 1-888-663-1505 for information about how to order a new battery.
15
BATTERY INSTALLATION
In Use
Low Batt.
Talk
1
GHI
4
PQRS
7
TUV
8
.
GHz
Flash
Redial
ABC
2
DEF
3
JKL
5
MNO
6
WXYZ
9
Page 10
The BE-3872 will store up to 10 speed dial numbers.
Storing Phone Numbers
1. With the handset in the idle state, press l. The
phone will beep and the IN USE LED will flash.
2. Dial the number you wish to store (up to 16 digits).
Note: Press R to insert a dialing pause into the
number. The pause lasts for 4 seconds and uses
one digit of the 16 digits available.
3. Press l.
4. Press the dial pad key for the location where you wish
to store the number. The handset will give a
confirmation tone.
Note: If you make a mistake the handset will give two quick beeps to let you
know that the number was not stored.
Making Speed Dial Calls
1. Push T. The LED on the handset will flash while the handset is scanning
for a clear channel. The handset In Use LED will glow steadily when a
connection is made. Wait until you hear a dial tone.
2. Press l
and the dial pad key location where the number is stored.
3. When you are finished with your call, press T
, or place the handset back
on the base.
Note: It is possible to “Chain Dial” stored numbers. Simply repeat steps 2 and
3 for each additional number you wish to dial during the same call.
Deleting a Stored Number
1. With the handset in the idle state, press l. The handset will beep.
2. Press R
and then press l. After each press the phone will beep.
3. Press the dial pad key location of the stored number that you want to delete.
The handset will give a confirmation tone.
SPEED DIALING
18
Redial Key
Memory Key
Talk Key
In Use LED
Making Calls
1. Pick up the handset from the base and press T.
The LED on the handset will flash while the
handset is scanning for a clear channel. The LED
will glow steadily when a connection is made. Wait
until you hear a dial tone.
2. Dial the number you wish to dial.
3. When you are finished talking, press the T
key or
place the unit back into the base to end the call.
Note: The IN USE light on the handset will illuminate
when the line is active.
Receiving Calls
When you hear the phone ring:
1. If the handset is in the base, lift the handset from the base. The handset will
turn on. There is no need to push the T
key if the unit is on the base when
the call comes in.
2. If the handset is off the base, you will need to press T
to answer the call.
3. When you are finished, push T
or place the handset back on the base.
Additional Options
BASIC OPERATION
To: Do This:
Redial the last number Press T. Wait for dial tone and then press R.
Adjust the volume in the Press
during a call until the desired volume level
earpiece is reached.
Switch to temporary tone Press the *
key after the phone is in use. The phone
dialing will remain in tone dialing mode for the duration of the call.
Receive a call waiting call Press E
to go to the new caller.
Press E again to go back to the original caller.
Mute a call Press the L
key.
Press L
to continue speaking to the caller.
17
Temporary
Tone Key
Talk Key
In Use LED
Mute Key
Flash Key
Key
Redial Key
In Use/
Low Batt.
Mute
2.4
GHz
MEM
2.4
In Use/
Low Batt.
Mute
GHz
MEM
Page 11
Setting the Ring Count
The ring count setting will prompt the
BE-3872 to pick up an incoming call
with the answering machine after 2, 4,
or TS (tollsaver 2/4) rings. There is a
ringer switch on the bottom of the base;
adjust this switch to the number of rings
that you desire.
2R: The unit will pick up after two rings.
4R: The unit will pick up after four rings.
TS: The answering machine will pick up after four rings if there are no new
messages or after two rings if there are. This enables you to hang up after the
third ring when checking your messages remotely (which saves toll charges).
Setting the Day and Time
While in standby mode, press the [Time Set] key and the currently programmed
date and time is heard; [rc] shows in the message counter display.
To program the day and time:
1. Press and hold [Time Set] for three
seconds until “Monday” is heard.
2. Press the /Repeat or /Skip key to
select the current day of the week.
3. Press [
Time Set] to store that information.
“12 AM” will be announced.
4. Press /Repeat or /Skip to select
the current hour (1AM through 12AM or
1PM through 12PM).
5. Press [Time Set]. “00” will be announced.
Press /Repeat or /Skip as many
times necessary to set the current minutes
(01 through 59).
6. Press [
Time Set] again. The information
will be stored and the new day and time
will be announced.
ANSWERING SYSTEM SETUP
Using the Handset Finder (PAGE)
1. Press on the base. The In Use LED will light. If the handset is
within range, a series of beeps will sound for approximately 60 seconds.
2. Place the handset back into the base or press any key on the handset to
stop the page/find feature.
Security Code
The security code prevents your cordless telephone conversation from being
accessed by a phone on a different line. If the handset is placed in the base to
charge, the handset will automatically select the code from a total of over
65,000 combinations. The code is changed every time the handset is placed in
the cradle (indicated by a beep).
Channel Changing
If you are experiencing interference during a telephone call, press the c
key. The BE-3872 will scan up to 40 channels and select the clearest one to
provide the best possible reception.
Out-of-Range Warning
If you venture too far from the base, the handset will beep. Reverse your
direction to re-establish connection with the base or the call will be dropped.
When the base detects that the handset has been out of range for 20
continuous seconds it will release the engaged line.
19
OTHER HANDSET FEATURES
PAG E
20
Ring Count Switch
8
7
Page 12
Setting the Announce Mode
There are three different answering modes that the BE-3872 can be set to:
normal (ICM) answering mode, answer only mode, and answer off.
Setting the Answering System Off:
When the answering machine is set off, the answering system will not pick up
until the phone rings 10 times. At that point, the BE-3872 is automatically
turned on, and set to one of the two answer modes below, depending on the
ANS. switch setting.
1. Press the [
ANS On/Off] key to turn the answering machine on. The system
will announce “Answering Machine is On.”
2. Press the [
ANS On/Off] key again to turn the answering machine off. The
system will announce “Answering Machine is Off.”
Setting to Normal Answering Mode:
Make sure that the answering machine is on (the message counter will show
something other than “--”). Locate the ANS. switch on the base bottom. Make
sure the switch is set to “ICM.”
When set to ANS. “ICM,” the BE-3872 will play your announcement, and then
allow the caller to leave a message.
Press the [
OGM] key at any time to hear the current announcement. If no OGM
is recorded, “you have no announcement” is heard instead. “OP” will display
during playback.
Note: Incoming messages are limited to a maximum of 2 minutes. Once the
message exceeds 2 minutes, the system beeps three times and disconnects the call. If the system memory is exceeded, “Memory full” is
announced and the call is disconnected.
Setting to Announce Only Answering Mode:
Make sure that the answering machine is on (the message counter will show
something other than “--”).
1. Locate the ANS. switch on the base bottom.
2. Set the switch to “Only.” The message counter will display [Ao].
3. Record your Announce Only announcement by following the same steps
under “Recording an Announcement” on page 21.
When set to ANS “Only,” the BE-3872 will play your announcement, and then
disconnect the call. The caller is unable to leave any messages.
Note: If you have not recorded an announcement only greeting, while in this
mode the system will simply answer “Memory Full” and then hang up.
ANSWERING SYSTEM SETUP
Setting the Remote Access Code
The BE-3872 allows you to set your own two-digit access code to retrieve
messages or program the answering machine from a remote location. Pressing
the [
Code Set] key while the phone is idle will play the current remote access
code; [5c] shows in the message counter display. The default code is “58.”
To program the remote code:
1. Press and hold [Code Set] for three
seconds. You will hear two short beeps, a
long beep, and another short beep, after
which you can begin programming.
2. Push /Repeat or /Skip until the first
digit of the desired code is displayed.
3. Push the [
Code Set] key to set.
4. Push the /Repeat or /Skip key to
select the second digit.
5. Push [
Code Set] to set.
Note: Write down the remote code on the
remote access card provided.
Recording an Announcement
The default announcement is “Please record your message after the beep.”
To record you own announcement:
1. Press and hold the [OGM] key. The display will show [OP]. You will hear
“Please record your announcement after the beep” and then a beep. While
you continue to hold down the [
OGM] key, say the message you want
recorded. You can record a greeting up to 30 seconds long.
2. When finished, release the [OGM] key. “End of recording will be announced
and then the BE-3872 will play back your newly recorded message.
Note: To return to the default announcement (erasing the recorded
announcement), press and release [OGM] (the announcement begins
playing), and then press [Erase]. “Erased announcement” will be heard
and the unit will return to the default outgoing announcement.
ANSWERING SYSTEM SETUP
21 22
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Page 13
Answering Calls with Answer On
To avoid unnecessary pauses due to hangups, and to save message capacity,
your unit will automatically stop recording after seven seconds of silence.
1. When there is an incoming call the announcement will start.
2. After the announcement plays the BE-3872 will beep indicating that the caller
can record his/her message. The maximum length of the incoming message
is two minutes.
3. The message counter will increase by one with each new message received.
Answering Calls in Announce Only Mode
1. When the telephone rings, the BE-3872 will answer the telephone line
depending on the number of rings selected.
2. The announcement will start playing.
3. Ten seconds after the announcement finishes playing, the phone will
disconnect.
Note: In Answer Only mode, no messages will be recorded.
Answer Off
In this mode, the BE-3872 is designed not to answer the phone. However, if you
let the phone ring 10 times, the answering machine will pick up the phone line
and automatically turn on the answering machine. An announcement will
sound, based on the ANS. ONLY/ICM switch setting, and allow remote access.
1. After 10 rings, the BE-3872 will turn the answering machine on.
2. An announcement will start playing. See “Answering Calls with Answer On”
and “Answering Calls in Announce Only Mode” above for more information.
ANSWERING SYSTEM OPERATION
The BE-3872 is a digital (no tapes required) answering machine with approximately 15 minutes of record time. The maximum record time for one message
is two minutes.
Two-Digit Message Counter Display
When new messages are recorded the message counter on the base will
increase by one.
The counter display also shows various information about the answering
machine and the status of the commands given it:
ANSWERING SYSTEM OPERATION
Base Volume Control
You can use the volume buttons on the base to program the base speaker
(message playback) volume.
Pressing
either while the phone is idle, or while it is playing a message
adjusts the playback volume.
[02] Message Counter
[EA] Single message
erased
[1r] Memo recording mode
[2r] Two-way recording
mode
[rc] Remote/Time set
[Ao] Answer Only mode
[--] Answer Off mode
[FU] Memory Full
[An] Answering a call
23 24
02
EA
1r
2r
--
Ao
FU
An
rc
Page 14
Deleting Messages
Messages will be saved unless you delete them.
To delete a single message:
1. While a message is playing, press [Erase].
The BE-3872 announces "Message
[message number] erased."
2. The BE-3872 will announce the next
message number and play the next
message or, if the message was the last
one, announce “End of messages.”
To delete all messages:
1. While the phone is idle, press and hold
[Erase]. The BE-3872 announces
"Messages erased. You have no
messages."
Memory Full
When the BE-3872’s memory is full, the message counter will display [FU].
When an incoming call is received, the BE-3872 will play the Announcement
Only message. No incoming messages will be recorded. After a 10-second
waiting period, the call will be disconnected.
Erase some or all messages to allow new messages to be recorded.
Note: When the memory is filled during a call, the call will be interrupted by a
triple beep and the words “Mailbox is full.” It will then be disconnected.
ANSWERING SYSTEM OPERATION
Playing Back New Messages
If there are new messages, the BE-3872 will only play new messages and
memos. Otherwise, all messages and memos are played in the order they were
recorded.
1. Press and release the key to hear
messages. You will hear the number of
messages, or the number of new
messages. If there are no messages, the
BE-3872 will announce "You have no
messages."
2. At the beginning of each message, the
message number is announced. At the
end of the message, it announces the day
and time the message was received
3. After all messages have been played, the
BE-3872 announces "End of messages."
Note: If there are old and new messages, the unit will play new messages only.
Push key to listen to previous played messages once new
messages have been reviewed.
Reviewing Messages
To repeat the currently playing message, press the /Repeat key once.
While a message is playing, push the /Repeat key twice to play the previous
message.
During message playback, pushing the /Skip key will advance playback to
the next message. The new message number will be announced and the
message will begin playing.
Press the [Stop] key to stop message playback, and return to the idle mode.
Play
Play
ANSWERING SYSTEM OPERATION
2625
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8
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Page 15
Remote Access
The BE-3872 provides several remote functions, which allow you to access the
answering system functions from any touchtone telephone. The remote function
is ONLY recognized after a correct remote access code is received.
1. When the BE-3872 answers, after the outgoing message has finished, press
* and then enter your two digit remote access code.
2. The BE-3872 will announce the number of messages, and then request you
enter an instruction code or press “9” for help. The answering machine will
begin playing the voice help menu.
3. After the voice help menu begins, you can press the appropriate key to play
back messages, skip backward, repeat messages, skip forward, record
announcements, change announcements, record memos, delete messages,
and/or turn the answering system on or off. See below for more details.
4. If no commands are entered within 10 seconds, the answering system will
beep three times, announce “End of remote,” and then hang up.
Note: See “Setting the Remote Access Code” on page 21 for more information
about remote access codes.
Remote Access Options
When the correct remote code is entered, you can enter any of the commands
below.
Message Playback:
1. While in the main menu, press 8 to play messages.
2. If you wish to erase the currently playing message, press
4.
3. If you wish to repeat the current message, press
8.
4. If you wish to skip to the next message, press
9.
5. If you wish to stop message playback, press
*.
6. When playback is ended, the BE-3872 will announce “End of messages.”
Recording a Memo Message:
1. Press 6. You will hear “Please record your message after the beep. To
stop recording, press *.”
2. Say your memo message after the beep.
3. When you are done saying your message, press
* to stop recording.
REMOTE OPERATION
28
Recording a Memo
The BE-3872 will allow you to record memo messages up to two minutes long.
The memo will be considered as a new message.
1. To record a memo, press and hold the
[
Memo] key. The BE-3872 will announce
“Please record your message after the
beep,” and then beep. The display will
show “1r” indicating the phone is in memo
recording mode.
2. While continuing to hold down the [
Memo]
key, say your memo message. When you
are finished with your memo, release the
[
Memo] key.
Note: If the memory becomes full during recording, the unit will announce
“Memory is full” and the memo recording is ended.
Two-Way Recording
The BE-3872 will allow you to record a telephone conversation onto the
answering machine. The conversation will be considered a new message.
1. To record a telephone conversation, while
on the call, press and hold the [
Memo]
key. The display will show “2r” indicating
the phone is in two-way recording mode.
2. Continue to hold down the [
Memo] key for
as long as you wish to continue recording
the telephone call. When you are finished
recording, release the [
Memo] key.
3. The conversation is stored as a new
message and the new message light will
flash.
Note: Recording conversations over the phone may be subject to federal and
local laws. Ask the caller for his or her permission to record the
conversation, or get legal assistance before you record a conversation
with a caller.
ANSWERING SYSTEM OPERATION
27
8
7
8
7
Page 16
No dial tone/phone will not dial out.
• Check that the AC power adapter is plugged into a working AC power outlet.
• Check all telephone cord connections or try another wall jack.
• Do a basic reset of the phone: Disconnect the phone from the wall and
remove the battery. Leave for 30 minutes and then re-install as instructed by
the manual.
Can’t hear the ring signal.
• Check the ringer volume controls; verify that the switch is not set to “Off.”
While on a call, you hear another call on the line or experience radio
frequency interference.
• Switch channels to a clear channel.
• Check the wiring for bad connections.
• Do not use this phone within 20 feet of a working microwave. The microwave
produces frequencies in this range which may cause interference. This
interference is normal for all 2.4GHz phones and should not be considered a
product defect.
Cannot remotely access the answering system.
• Verify that the 2-digit remote access code has not been reset to the default
code (press [
Code] to announce the current remote access code).
• Be sure to wait until after the outgoing message has begun playing before
entering the remote access code.
The answering machine 2-digit displays shows “OP.”
• This stands for “Outgoing (message) Playback.” This is just a visual
indication that the outgoing message is currently being played.
Can't make phone calls.
• Make sure the phone is set to the correct type of service, either Tone or Pulse.
TROUBLESHOOTING
30
Playing the Current Announcment:
1. Press 7. The announcement for the current mailbox is played.
Recording a New Announcement:
1. Press 5. You will hear “Please record your announcement after the beep.
To stop recording, press *.”
2. Say your new greeting after the beep.
3. When you are done saying your announcement, press
* to stop recording.
Turning the Answering System On or Off:
• Press # to turn the answering system on.
• Press
0 to turn the answering system off.
Change your Remote Access Password:
1. Press 1. The BE-3872 will announce “your password is XX. Please enter
new password.”
2. Use the dial pad to enter the new two-digit password.
3. The BE-3872 will playback the new password and go back to replaying the
voice help menu.
Room Monitoring:
The room monitor feature allows you to listen to what is going on in the room
that the BE-3872 is located. The room monitor feature lasts for 20 seconds.
When complete, the voice menu will begin playing.
1. Press
3. You will hear the ambient noises in the room that the BE-3872 is
located.
2. Wait 20 seconds or hang up to end room monitoring.
REMOTE OPERATION
29
Page 17
Your BE-3872 telephone has been designed to give years of trouble-free
service. It is a sensitive electronic instrument. To assure its longevity, please
read the following maintenance instructions.
1. Keep the BE-3872 away from heat as high temperatures can shorten the life
of the electrical components and distort or melt its plastic parts.
2. The BE-3872 should be kept free of dust and moisture. If it gets wet, wipe it
dry immediately. Liquids can contain minerals that can corrode electronic
circuits.
3. Handle your BE-3872 gently and carefully. Dropping it can cause serious
damage to circuitry, or the plastic case, which may result in malfunction.
4. Do not use any type of chemical or any abrasive powder to clean the
cabinet. Use only mild detergents on a soft, damp cloth to clean the BE-3872
telephone.
5. The BE-3872 has built-in surge protection circuits that meet or exceed FCC
requirements. However, an incident such as a lightning strike at or near the
telephone lines, could cause serious damage.
6. If the BE-3872 is installed in an area with frequent or severe electrical
storms, it is suggested that the telephone be disconnected during these
storms or that additional surge suppression equipment be added to the
installation.
7. In the case of trouble with the telephone, do not attempt to repair the
telephone yourself. It is the responsibility of users requiring service to report
the need for service to our Service Department. They will make the
necessary arrangements for repair or replacement.
8. If you should have any questions about the operation of your BE-3872
telephone, please call our Service Department at
1-888-663-1505. Or you
may contact Aastra Telecom for technical assistance via our Internet Web
site:
www.aastra.com or e-mail: support@aastra.com.
CARE AND MAINTENANCE
32
Aastra Telecom
A. Aastra warrants that the BE-3872 sold by Aastra within the continental limits of the
United States, Hawaii and Alaska, is free from defects in materials and
workmanship under normal use and service for 1 year. This warranty is applicable
only to the original purchaser of the BE-3872, when accompanied by a sales
receipt stating the date of purchase and name of the company from which
purchased. This warranty is in lieu of and excludes all other warranties, expressed
or implied, including any implied warranty of merchantability or fitness, and of any
other obligation on the part of Aastra.
B. If the BE-3872 shall prove to be defective, then Aastra shall either replace or repair
the BE-3872 at its discretion. Warranty service for your BE-3850 is provided by
Aastra Telecom
For Warranty Service
Please Call 888-663-1505
C. You will be responsible for shipping charges, if any. When you return this telephone
for warranty service, you must present proof of purchase.
D. There is no informal dispute settlement mechanism available.
E. Some states do not allow limitations on how long an implied warranty lasts and/or
do not allow the exclusions or limitations of incidental or consequential damages,
so the above limitations or exclusions may not apply to you.
F. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
G. This warranty does not extend to any BE-3872 sold by Aastra which has been
subjected to misuse, neglect, accident, improper application, improper installation
or to use in violation of the instructions furnished by Aastra. This warranty does not
extend to or apply to any BE-3872 which has been repaired or altered by any
persons who have not been expressly approved by Aastra.
H. Aastra shall not be liable for any special or consequential damages or for loss or
expense directly or indirectly arising from use of the products or any inability to use
them either separately or in combination with other equipment or product accessories or from any other cause.
I. Aastra reserves the right to make changes in the design of the BE-3872 and to
make additions or improvements to the BE-3872 without incurring any obligation to
modify any BE-3872 previously sold.
31
WARRANTY
Page 18
34
For Support, Please
Call 888-663-1505
Place this template on the wall. The location of the screws is
indicated by the centers of the crossed lines.
Fasten the screws leaving 3/16” of the screw extending from the
wall.
Remove This Page to Mark Wall
33
WALL MOUNT TEMPLATE
Screws needed for
wall mounting:
2 3/4”
Expansion
Anchor
#6 or #8 Pan Head
Self Tapping Screw
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