AASTRA AMC 3 User Manual
AMC 3
Admin User Guide for
Android
amc-3_android_ug_en_2012-10 October 29, 2012
Contents
Contents
1 Welcome to Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2 Fixed Mobile Convergence . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Introduction to the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Introduction to the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.1 Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3.2 How to read this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4 Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.1 By Mobile HardWare Platform . . . . . . . . . . . . . . . . . . . . . . . . 10
4.2 By Network (Cellular) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4.3 By Mobile OS Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.4 Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5 Data Usage Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6 Installation and AMC configuration from the AMC Portal . . . . . . . . . . . . . 14
6.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6.2 Opening the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
6.3 AMC configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
6.4 AMC License activation . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
7 General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
7.1 The Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
7.2 Home Screen Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . 18
7.3 Registration Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8 Features of the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.1 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.2 Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.3 Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.4 Corporate Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.5 Call Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.1 Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.2 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.5.3 Call-through Call . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8.5.4 Direct Call (Mobile call without passing the PBX) . . . . . . . . 24
8.5.5 Anonymous Call . . . . . . . . . . . . . . . . . . . . . . . . . . 24
8.6 In-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
8.6.3 Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
8.6.4 Toggle, Complete Transfer, and Conference . . . . . . . . . . . 25
8.6.1 Hold call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.2 Enquiry/ Consultation . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.5 Fast Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.6.6 Handover to Cellular Networks (GSM) . . . . . . . . . . . . . . 26
8.6.7 Handover to VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . 27
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Contents
8.6.8 Automatic Handover to VoIP . . . . . . . . . . . . . . . . . . . . 27
8.7 Out-Of-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.1 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.2 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.3 Call Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
8.7.4 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.7.5 Activate and Deactivate DnD . . . . . . . . . . . . . . . . . . . 29
8.7.6 Absence Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8.7.7 SIM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9 IM and Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.1 Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.2 Chatting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.3 Parallel Chats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10 Mobile Least-Cost Routing (MLCR) . . . . . . . . . . . . . . . . . . . . . . . . 32
10.1 (HTTPS) Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.2 SIM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
11 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
11.1 FMC Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
11.1.1 Fast Forwarding Number . . . . . . . . . . . . . . . . . . . . . . 34
11.1.2 Exception Numbers . . . . . . . . . . . . . . . . . . . . . . . . 34
11.2 Dual Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3 VoIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3.1 Mic Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.3.2 Mic ALC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11.4 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.4.1 Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . 36
11.4.2 VoIP over 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.5 Call Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.1 Dual Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.2 Always AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.5.3 Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.4 Handover Settings . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.5 Operator Supported Dialing (OSD) . . . . . . . . . . . . . . . . 38
11.5.6 Call Reverse Enabled . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.7 Audio Separation . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.8 Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.5.9 Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.5.10 Simple Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6 IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6.1 Enable IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . 39
11.6.2 Default IM Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
11.7 About Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Contents
12 Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1 FMC Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1.1 PBX Dialing-in Number . . . . . . . . . . . . . . . . . . . . . . 41
12.1.2 SIM Switch Number . . . . . . . . . . . . . . . . . . . . . . . . 41
12.1.3 IMS WLAN to Cellular . . . . . . . . . . . . . . . . . . . . . . . 42
12.1.4 MTC Number(s) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
12.1.5 Call Reverse Number . . . . . . . . . . . . . . . . . . . . . . . 44
12.1.6 Voice Mail Number . . . . . . . . . . . . . . . . . . . . . . . . . 44
12.1.7 Fast Forwarding Number . . . . . . . . . . . . . . . . . . . . . . 44
12.1.8 Exception Numbers . . . . . . . . . . . . . . . . . . . . . . . . 45
12.2 Dual Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
12.3 VoIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
12.3.1 Registrar and Port Settings . . . . . . . . . . . . . . . . . . . . 46
12.3.2 Username and Password . . . . . . . . . . . . . . . . . . . . . 46
12.3.3 Protocol (Transport) and Preferred VoIP Codec . . . . . . . . . 46
12.4 Echo Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
12.4.1 Mic Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
12.4.2 Mic ALC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5.1 Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . 47
12.5.2 VoIP over 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6 Call Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6.1 Dual Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.6.2 Always AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
12.7 Misc. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.1 Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.2 International Prefix . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.3 Maximum Number Length . . . . . . . . . . . . . . . . . . . . . 49
12.7.4 HTTPS Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
12.7.5 Handover Settings . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.6 OTA-URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.7 Operator Supported Dialing (OSD) . . . . . . . . . . . . . . . . 50
12.7.8 User Account Key . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.9 Take Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
12.7.10 Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.11 LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.12 Call Reverse Enabled . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.13 Customized Features . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.14 Audio Separation . . . . . . . . . . . . . . . . . . . . . . . . . . 51
12.7.15 Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.16 Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.17 Jitter Buffer Size (ms) . . . . . . . . . . . . . . . . . . . . . . . 52
12.7.18 Anonymous Call Prefix . . . . . . . . . . . . . . . . . . . . . . . 52
amc-3_android_ug_en_2012-10 4
Contents
12.7.19 Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.7.20 Simple Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.8 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9 IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9.1 Enable IM/Presence . . . . . . . . . . . . . . . . . . . . . . . . 53
12.9.2 Default IM Host . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
12.10 About Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
13 Factory Reset of the AMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
14 Manual download from the Aastra portal . . . . . . . . . . . . . . . . . . . . . . 56
amc-3_android_ug_en_2012-10 5
1 Welcome to Aastra
1 Welcome to Aastra
Thank you for choosing this Aastra Mobile Client product. Our product meets the
strictest requirements with regard to quality and design. The following user’s guide
will assist you in using the Aastra Mobile Client (AMC 3) application and answer most
of the questions that may arise. If you require further technical support or information
about other Aastra products, please refer to our website at http://www.aastra.com. It
provides additional notes and hints on the product.
1.1 Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It
takes just a few steps to install after which the Aastra Mobile Client Plus can be used
immediately and conveniently without spending too much time learning it.
1.2 Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixedline communications system of a company. The Aastra Mobile Client Plus software
(AMC) allows you to access the Aastra communications system services from your mobile phone, enabling complete integration with the communications system as a normal
extension.
• Use your mobile phone with the Aastra communications system - the familiar communications environment accompanies you around the world and is always available.
• Switch at any time from mobile telephone to system telephone - even in the middle
of a call. Depending on the situation, select the mobile telephone or stationary
system telephone - accessible worldwide - with the best audio quality.
• Always be accessible under one single number - free people calling you from
having to keep track of several network and call numbers.
amc-3_android_ug_en_2012-10 6
2 Introduction to the User Guide
2 Introduction to the User Guide
This user’s guide describes the AMC application. You will find the user’s guide and
other documents for your application at:
www.aastra.com or www.aastra.com/docfinder.
For more information please refer to the documentation or to your dealer’s homepage.
It is your responsibility to inform yourself about the scope of functions, operation and
proper use of your equipment.
• Check whether you have all the user information available on your product, whether
it conforms to your product’s version and whether it is up to date.
• Read through the user information carefully before using the AMC.
• Store the user information within easy reach and refer to it whenever uncertainties
arise in connection with the use of the application.
• If individual features differ on the Aastra communications systems, a reference is
made in this user’s guide.
amc-3_android_ug_en_2012-10 7
3 Introduction to the AMC
3 Introduction to the AMC
Thank you for using the AMC for Android-based mobile phones. The AMC is a fixedmobile convergence (FMC) application and runs on most phones based on the Android
Version 2.3 and 4.0/4.1 . Fixed Mobile Convergence (FMC) is the integration of mobile
phones into the fixed-line communications system of an enterprise. The AMC installed
on your mobile phone behaves like this. It acts as a regular desk phone, supporting all
of the important PBX features using mobile networks.
The AMC Solution utilizes existing networks, thereby avoiding additional installation
costs. To start with, the existing mobile network or Wi-Fi access point can be used.
3.1 Feature Overview
Your AMC is the key to a variety of communication services like:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile data channel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. Encrypted VoIP *
Presently there is no access to the IM & Presence functionality for an external
application like AMC on Android.
Furthermore, as part of our AMC Solution, your AMC offers a range of features to make
use of mobile least-cost routing (LCR) which enables you to make dynamic use of the
most favorable rates depending on your location and on available networks. All user
relevant information regarding the above mentioned possibilities and features will be
given at the appropriate points throughout this manual.
The features marked with * require a license or depend on the used provider,
the available network and the configuration by the administrator.
amc-3_android_ug_en_2012-10 8
3 Introduction to the AMC
3.2 How to read this Manual
This manual is designed to guide you step by step through the installation, configuration
and usage of your AMC, providing you with useful hints and advice to facilitate the
handling of your AMC. Throughout this manual we will print any terminology used in the
AMC or in the main menu of your mobile phone in italic letters.
This manual does not describe how to operate the other functionality of your
mobile phone. Please refer to the documentation of the available desktop
software or the user manual of the device itself. General pieces of information
will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this
manual. Those pieces of information will be marked with the icon to the left.
Terminology
The picture below illustrates the denomination of your mobile phone’s keys as used in
this manual:
Figure 1: Button names used in this document. If pure touch-screen devices are used,
button names refer to the touch buttons and options with the respective functionality.
amc-3_android_ug_en_2012-10 9
4 Restrictions
4 Restrictions
Please note that there are certain restrictions for third-party applications on practically
all mobile platforms. There are some restrictions on the Android devices which the
AMC is subject to. New smart phone types/models are released every week. To avoid
solution complexity and to ease management, it is recommended to implement a mobile
phone policy in the company to standardize on a limited amount of phone models. A
smart phone is like a computer. You have to reboot them now and then to ensure
consistent behavior (the recommendation is once a day on average).
The AMC is a powerful application, and if you have all features turned on, the AMC as
well as the data connections, battery life can in worst cases be 50% shorter (dependent
on phone type, OS version, network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110,
112, 118, 119, 911 and 999) which together with your mobile operator’s service numbers will result in pure cellular calls ("Direct calls") where the AMC should be inactive.
Please make sure these are not part of your number plan.
4.1 By Mobile HardWare Platform
Samsung phones could need adaption of speech volume on the AMCC for Wi-Fi calls.
4.2 By Network (Cellular)
The functionality and features of the AMC are also subject to the used network . If
no data connection is available, features requiring feedback (for example:checking the
status for Call Forwarding) are not available! If Dual-mode usage is part of the solution,
you must make sure the Wi-Fi network is "Voice ready".
Most network operators deactivate the usage of data channels for cellular calls. This
can be avoided by limiting data usage in cellular networks to WCDMA only. Please
note that this setting limits data coverage, e.g. 2G networks, will not be used. No in-call
menu will be displayed in 2G-networks.
Some mobile network operators do not send out their Identity in the signaling available
for the AMC to present in a Network status bar. If this is the case only "Cellular Network"
will be presented.
amc-3_android_ug_en_2012-10 10
4 Restrictions
4.3 By Mobile OS Version
Please note that updates to lower battery consumption has been implemented on Android OS from version 2.2. To reduce power consumption as much as possible, the
AMC has a configurable inactivation of the GPRS connection (refer to 12.5) and it is
also capable of lowering the processor performance to improve battery life (refer to
12.7.16. The AMC will then not continue sending registration requests when the phone
enters power saving mode - unless desired.
There are slight differences in the OS used by manufacturers (HTC, Samsung etc.).
Please note that this can lead to differences in the behavior of the AMC.
4.4 Details
• Which possibilities exist to present Caller-ID information received by cellular channel are limited by the mobile platform as such.
• The Wi-Fi Sleep Policy of the Android operating system (System Settings » Wire-
less & Networks, Wi-Fi Settings » Press "Options"» Advanced ) has to be set to
"Never" for the AMC to work properly. Any other setting here will interfere with
main features of the AMC!
• On some older devices and older OS versions the AMC cannot recognize the connection of a headset. Headsets then have to be activated manually by using the
option Loudspeaker in-call menu of the AMC. Bluetooth headsets could interfere
with Wi-Fi systems, as both systems use 2.4 GHz frequency band contention can
be an issue. Each Wi-Fi transmitter blocks out 20 of the available 79 Bluetooth
channels. This is specifically valid for lower end Bluetooth headsets.
• The establishment of a mobile-data connection when the AMC has been logged
off or is activated from sleep mode, can be perceived as slow. Until the AMC
is fully registered call setup time will be longer. With a non-Operator-Supported
SIM, the destination number will in this case be sent over DTMF.
• The service GSM Callback is not available on Android.
• Dialing numbers of contact entries from within the AMC with an appended letter
”P” and the like is not supported.
• MWI is not supported when there is no data channel available. This feature will
not be available until the Android project makes it possible to reject a call from a
third-party application.
• When performing a handover on some devices from cellular networks to Wi-Fi,
the device has removed from the ear for a short moment to prevent the built-in
proximity sensor from interrupting the handover and cutting off the audio stream
in Wi-Fi.
amc-3_android_ug_en_2012-10 11
4 Restrictions
• Connecting the device to a computer and accessing the SD Card may lead to a
restart of the AMC.
amc-3_android_ug_en_2012-10 12
5 Data Usage Overview
5 Data Usage Overview
The following table clarifies exactly how much data usage is required for individual services of the AMC. The settings governing the allowed usage of cellular data channels
are described in 12.5 on page 47.
Setting Available Services and required data volumes
Packet Data Off 0KB, no features that require Packet Data can be
used.
Packet Data Minimal Approx. 3KB per Callback attempt, 10KB for the Cor-
porate Contacts search with a typical result set of 510 users.
Packet Data Local Network & GPRS Dynamic
VoIP over 3G Approx. 25MB per hour with iLBC and approx. 78MB
60KB per hour for registrations and keepalives with
MWI, but without IM/ Presence
100KB for average IM/ Presence usage per hour.
300- 500KB per hour for feature usage in calls.
per hour with PCMU
amc-3_android_ug_en_2012-10 13
6 Installation and AMC configuration from the AMC Portal
6 Installation and AMC configuration from
the AMC Portal
Currently, the easiest way to download and install the AMC on your phone is by using
the Android Market Place. Alternatively you can download the client from the AMC
portal using the provided link.
Important Notes
Note: If you have or had a single mode client installed on your smart phone, make sure
it has been completely uninstalled and the configuration folder deleted completely
before you start installation of the dual mode AMC.
Note: Make sure your mobile operator’s service numbers do not conflict with the number
series of your PBX.
6.1 Installation
Using the AMC portal , it is possible to deploy a download link via SMS or Email.
Follow the link and install the AMC Client like any other application on your smartphone.
Please refer to your smartphone’s documentation for more information.
This way of downloading enables you to centralize the download of the AMC Client for
Android. It gives every user the possibility to actively download the AMC Client or an
upgraded version of the client. This is an ideal way to facilitate mass deployments.
It is mandatory that an access point is configured on your Smartphone! If this is not
the case this option for the installation of your AMC Client (s) is not possible. This
configuration is also important for later registrations of the AMC Client with the AMC
Controller . Make sure that your device is configured for Internet access. Please consult
your handset manual for information about this.
With Internet access enabled on your phone, it should now be possible to download the
Client from the AMC portal.
• Open the browser of your Android phone and type in the URL of the file (alternatively open the link you received via Email or SMS)
• Select Download and confirm
• Your Android phone will now execute the download, notify you of its success and,
depending on the device, prompt you to reboot the phone.
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6 Installation and AMC configuration from the AMC Portal
• After this reboot or immediately after the download of the file your AMC Android
will be ready to use.
6.2 Opening the Application
You will now be prompted to enter your AMC User Account key and mobile phone
number (in international format). The key is used to fetch your configuration from the
AMC Portal. If the administrator has created the AMC license, it will be included in
the configuration download. If added to the configuration, the LCR file will also be
downloaded and then the feature file. In order to avoid disturbing ongoing download
of the different configuration items, a pause has been implemented between each of
them. Please don’t close AMC before all components have been downloaded.
Open the AMC by pressing its icon in the application menu of your Android smartphone. While
in the AMC Home screen, press the menu button and select Settings to view and edit configuration details.
Figure 2: Native home screen.
If configuration download fails, make sure the mobile data Access Point for your mobile
provider is configured correctly (if unknown, see their web page). Please see section
6.1, steps 1 - 4.
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6 Installation and AMC configuration from the AMC Portal
6.3 AMC configuration
To avoid mobile operators blocking what they see as ”strange” SMS content - AMC
downloads the configuration (settings, MLCR and features in named order) Over The
Air. From the AMC Portal can be sent out either SMS or e-mail with the SW download
link and as a second step the AMC User Account key. When entering the AMC User
Account key and the mobile phone number in international format, the configuration
download will start. If the license was created by the administrator prior to download, it
will be included in the configuration.
Before trying to download the configuration, make sure the mobile data channel is activated. After configuration update please restart AMC to load the settings. If there is no
data channel available the download will fail. After a time out, the AMC SW will start but
without configuration. Then close AMC, activate your mobile data channel and restart
AMC to retry activating the configuration downloads. If this fails again your administrator can make a manual download possible. The context-sensitive menu in the settings
screen offers an option for this.
6.4 AMC License activation
Grace Period
AMC is installed with a 30 days trial period. During these 30 days a license
download is necessary to avoid license expiration. The AMC will inform you about
the expiration of this license period.
Useful Advice
The AMC license information gets included in the configuration data when the
AMC portal administrator selects "Create license" for a specific user. This means
the license information will activate a client at configuration download. A client
with expired license will download the configuration at every startup.
If a window is presented where you are requested to enter an activation key, your trial
period has expired. In such case, contact your administrator. Make sure your administrator has created the license.
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7 General Operation
7 General Operation of the AMC
The AMC seeks to blend in seamlessly with the usability concepts of the platform it
runs on, and tries to closely match the functionality of your smartphone’s native phone
application. The following chapter contains all user-relevant information for the AMC:
how to navigate within the AMC, and how to use in- and out-of-call features.
7.1 The Widget
From the latest version on, the AMC for Android offers a widget for the following services
(from left to right):
• Registration: This shows your current reg-
istration status. Touch this icon to open the
home screen of the AMC.
• Voice Messages: Place a call to you voice
mailbox by touching this icon. A small red icon
will display the number of missed calls. If no
voice mail has been received and no calls have
been missed, this icon will show reiceived chat
messages, and touching the icon then will lead
you to the chat screen.
If the settings needed for the Voicemail service
have not been configured, this button will not
be displayed.
• Call Log: Open the call log view of the AMC.
• Features: This button leads you directly to the features view of the AMC.
• Quickdial: Open the Quickdial view where you can add up to 9 contacts to the
Quickdial list. To add contacts, touch the Add button, then select From contacts
(this contains local and Corporate Contacts) or open the tab "Manually".
In the From Contacts: view, click on the icon on the left end of the search bar to
select "All Contacts" (default), "Contacts" (local phonebook), or "Corporate Contacts". The corporate contacts will not be searched until at least two characters
have been entered or three seconds have passed.
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7 General Operation
You have the option to move and sort your quick-dial contacts in the contextsensitive menu.
If you have altered the standard feature codes on the AMCC, the Features
button (with CFW and DnD) will not offer its services.
Note: Please note that a user icon (i.e., with photo) will only be displayed if the
contact is added from the native phonebook, and if the contact there contains
such a user icon. Touch a contact and hold for call-type options.
Note: On some devices with small screens, the Quickdial list may only display up to
4 contacts.
7.2 Home Screen Navigation
Figure 3: Explanation of the AMC home screen on Android.
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