AASTRA AMC+ User Manual
Commercial in Confidence
AMC+ 2.0 Admin User Guide for
Android mobile phones
Aastra Technologies Limited
www.aastra.com
December 12th, 2011
AMC+ 2.0 User Guide Contents
Contents
1 Welcome to the AMC Solution 5
1.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Fixed Mobile Convergence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Introduction to the User Guide 6
2.1 User information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.2 Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.3 Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Introduction to the AMC+ 7
3.1 Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.2 How to read this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
4 Restrictions 9
4.1 By Mobile HardWare Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.2 By Network (Cellular) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.3 By Mobile OS Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.4 Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
5 Data Usage Overview 11
6 Installation and AMC+ configuration from the AMC Portal 12
6.1 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6.2 Opening the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
6.3 AMC+ configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6.4 AMC+ License activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
7 General Operation 14
7.1 Home Screen Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
7.2 Registration Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
8 Features of the AMC+ 17
8.1 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
8.2 Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
8.3 Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
8.4 Corporate Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
8.5 Call Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8.5.1 Direct Call (Mobile call without passing the PBX) . . . . . . . . . . . . . . . 19
8.5.2 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
8.6 In-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.6.1 Hold call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.6.2 Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.6.3 Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2
AMC+ 2.0 User Guide Contents
8.6.4 Toggle, Complete Transfer, and Conference . . . . . . . . . . . . . . . . . . . 20
8.6.5 Fast Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
8.6.6 Handover to Cellular Networks (GSM) . . . . . . . . . . . . . . . . . . . . . 21
8.6.7 Handover to VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.6.8 Automatic Handover to VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
8.7 Out-Of-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.7.1 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.7.2 Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.7.3 Call Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
8.7.4 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.7.5 Activate and Deactivate DnD . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
8.7.6 Absence Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
9 Mobile Least-Cost Routing (MLCR) 24
9.1 (HTTPS) Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
9.2 Travel SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
10 Settings 26
10.1 FMC Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
10.1.1 PBX Dialing-in Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
10.1.2 Travel SIM Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
10.1.3 IMS WLAN to Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10.1.4 Voice Mail Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10.1.5 Feature Access Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10.1.6 Fast Forwarding Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10.1.7 Exception Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
10.1.8 MTC Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
10.2 Dual Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
10.3 VoIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
10.4 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
10.4.1 Network Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
10.4.2 VoIP over 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
10.5 Call Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10.6 Misc. Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10.6.1 Automatic Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10.6.2 International Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10.6.3 HTTPS Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.6.4 Handover Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.6.5 OTA-URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.6.6 Operator Supported Dialing (OSD) . . . . . . . . . . . . . . . . . . . . . . . 32
10.6.7 User Account Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
10.6.8 Take Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
10.6.9 LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
10.6.10 Customized Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
10.6.11 Audio Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3
AMC+ 2.0 User Guide Contents
10.6.12 Proximity Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
10.6.13 Buffer (ms) and Server Recommended Handover . . . . . . . . . . . . . . . . 34
10.6.14 Energy Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
10.6.15 Log Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
10.7 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
10.8 About Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
11 Factory Reset of the AMC+ 35
12 Manual download from the Aastra portal 36
13 For Administrators and Technicians 37
13.1 Recording Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
13.2 Viewing and Collecting Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4
AMC+ 2.0 User Guide 1 Welcome to the AMC Solution
1 Welcome to the AMC Solution
Thank you for choosing this Aastra Mobile Client product. Our product meets the strictest requirements
with regard to quality and design. The following user’s guide will assist you in using the Aastra Mobile
Client Plus application and answer most of the questions that may arise. If you require further technical
support or information about other Aastra products, please refer to our website at http://www.
aastra.com. It provides additional notes and hints on the product.
1.1 Overview
The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few
steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently
without spending too much time learning it.
1.2 Fixed Mobile Convergence
Fixed Mobile Convergence (FMC) is the integration of mobile telephones into the fixed-line communications system of a company. The Aastra Mobile Client Plus software (AMC+) allows you to access
the Aastra communications system services from your mobile phone, enabling complete integration
with the communications system as a normal extension.
• Use your mobile phone with the Aastra communications system - the familiar communications
environment accompanies you around the world and is always available.
• Switch at any time from mobile telephone to system telephone - even in the middle of a call. De-
pending on the situation, select the mobile telephone or stationary system telephone - accessible
worldwide - with the best audio quality.
• Always be accessible under one single number - free people calling you from having to keep
track of several network and call numbers.
5
AMC+ 2.0 User Guide 2 Introduction to the User Guide
2 Introduction to the User Guide
2.1 User information
This user’s guide describes the AMC+ application. You will find the user’s guide and other documents
for your application at www.aastra.com or www.aastra.com/docfinder. For more information please refer to the documentation or to your dealer’s homepage. It is your responsibility to inform
yourself about the scope of functions, operation and proper use of your equipment.
• Check whether you have all the user information available on your product, whether it conforms
to your product’s version and whether it is up to date.
• Read through the user information carefully before using the AMC+.
• Store the user information within easy reach and refer to it whenever uncertainties arise in con-
nection with the use of the application.
• If individual features differ on the Aastra communications systems, a reference is made in this
user’s guide.
2.2 Disclaimer
This product was manufactured in accordance with ISO 9001 quality guidelines. This product and the
user information belonging to it have been produced with the utmost care. The product’s functions have
been tested and approved after comprehensive conformity tests. Nonetheless errors cannot be entirely
excluded. The warranty is limited to the replacement of defective hardware. The manufacturers shall
not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use,
or any other faulty behavior on the part of a product. Potential hazards are mentioned in the relevant
places in the user information. Liability for loss of profit shall be excluded in any case.
2.3 Trademarks
The designations used in this manual for software and hardware are registered trademarks and are thus
subject to the relevant regulations. Aastra, Aastra 800, Aastra 5000, Aastra IntelliGate
400 Series, Aastra A700, MX-ONETM, OpenCom100, and OpenCom1000 are registered trademarks of
Aastra Technologies Limited.
R
Series, Aastra
6
AMC+ 2.0 User Guide 3 Introduction to the AMC+
3 Introduction to the AMC+
Thank you for using the AMC+ for Android-based mobile phones. The AMC+ is an application that
runs on most phones based on the Android Version 2.1 - 2.3 enabling the use of our AMC Solution.
This solution lets its users enjoy unified communications via one single handset. AMC+-applications
are available for Symbian, BlackBerry, iPhone and Android.
3.1 Feature Overview
Your AMC+ is the key to a variety of communication services normally rendered by several phones
and/or applications. This comprises:
1. Integrated usage of cellular networks via your corporate PBX
2. Access to PBX features (Conference, Consultation etc.)
3. Voice-over-IP (VoIP) telephony via Wi-Fi or mobile datachannel *
4. Automatic handovers (VoIP » cellular network, cellular network » VoIP) *
5. Mobile Least Cost Routing (HTTPS call back & Travel SIM) *
6. Corporate directory search *
7. Encrypted VoIP *
Presently there is no access to the IM & Presence functionality for an external application
like AMC+ on Andriod.
Furthermore, as part of our AMC Solution, your AMC+ offers a range of features to make use of mobile
least-cost routing (LCR) which enables you to make dynamic use of the most favorable rates depending on your location and on available networks. All user relevant information regarding the above
mentioned possibilities and features will be given at the appropriate points throughout this manual.
The features 3-7 (marked with *) are optional license to be configured via the AMC portal.
The License might be missing if the service does not exist or is not configured on the AMC+
phone
7
AMC+ 2.0 User Guide 3 Introduction to the AMC+
3.2 How to read this Manual
This manual is designed to guide you step by step through the installation, configuration and usage
of your AMC+, providing you with useful hints and advice to facilitate the handling of your AMC+.
Throughout this manual we will print any terminology used in the AMC+ or in the main menu of your
mobile phone in italic letters.
This manual does not describe how to operate the other functionality of your mobile phone.
Please refer to the documentation of the available desktop software or the user manual of
the device itself. General pieces of information will be marked with the i-icon to the left.
Information for technicians and/or administrators will be given throughout this manual.
Those pieces of information will be marked with the icon to the left.
Terminology
The picture below illustrates the denomination of your mobile phone’s keys as used in this manual:
Figure 1: Button names used in this document. If pure touch-screen devices are used, button names
refer to the touch buttons and options with the respective functionality.
8
AMC+ 2.0 User Guide 4 Restrictions
4 Restrictions
Please note that there are certain restrictions for third-party applications on practically all mobile platforms. There are some restrictions on the Android devices which the AMC+ is subject to. New smart
phone types/models are released every week. To avoid solution complexity and to ease management,
it is recommended to implement a mobile phone policy in the company to standardize on a limited
amount of phone models. A smart phone is like a computer. You have to reboot them now and then to
ensure consistent behavior (the recommendation is once a day on average).
The AMC+ is a powerful application, and if you have all features turned on, the AMC+ as well as the
data connections, battery life can in worst cases be 50% shorter (dependent on phone type, OS version,
network and user scenarios).
There are a handful of destination numbers which are Emergency numbers (000, 110, 112, 118, 119,
911 and 999) which together with your mobile operator’s service numbers will result in pure cellular
calls ("Direct calls") where the AMC+ should be inactive. Please make sure these are not part of your
number plan.
4.1 By Mobile HardWare Platform
Samsung phones could need adaption of speech volume on the AMCC for Wi-Fi calls.
4.2 By Network (Cellular)
The functionality and features of the AMC+ are also subject to the used network . If no data connection
is available, features requiring feedback (for example:checking the status for Call Forwarding) are not
available! If Dual-mode usage is part of the solution, you must make sure the WiFi network is "Voice
ready".
Most network operators deactivate the usage of data channels for cellular calls. This can be avoided
by limiting data usage in cellular networks to WCDMA only. Please note that this setting limits data
coverage, e.g. 2G networks, will not be used. No in-call menu will be displayed in 2G-networks.
Some mobile network operators do not send out their Identity in the signaling available for the AMC+
to present in a Network status bar. If this is the case only "Cellular Network" will be presented.
4.3 By Mobile OS Version
Please note that updates to lower battery consumption has been implemented on Android OS from
version 2.2. To reduce power consumption as much as possible, the AMC+ has got a configurable
inactivation of the GPRS connection (refer to 10.4) and it is also capable of lowering the processor
performance to improve battery life (refer to 10.6.14. The AMC+ will then not continue sending
registration requests when the phone enters power saving mode - unless desired.
9
AMC+ 2.0 User Guide 4 Restrictions
There are slight differences in the OS used by manufacturers (HTC, Samsung etc.). Please note that
this can lead to differences in the behavior of the AMC+.
4.4 Details
• Which possibilities exist to present Caller-ID information received by cellular channel are limited
by the mobile platform as such.
• The Wi-Fi Sleep Policy of the Android operating system (System Settings » Wireless & Networks,
Wi-Fi Settings » Press "Options"» Advanced ) has to be set to "Never" for the AMC+ to work
properly. Any other setting here will interfere with main features of the AMC+!
• On some older devices and older OS versions the AMC+ cannot recognize the connection of a
headset. Headsets then have to be activated manually by using the option Loudspeaker in-call
menu of the AMC+. Bluetooth headsets could interfere with Wi-Fi systems, as both systems use
2.4 GHz frequency band contention can be an issue. Each WiFi transmitter blocks out 20 of the
available 79 Bluetooth channels. This is specifically valid for lower end Bluetooth headsets.
• The AMC+ on Android does not presently support Instant Messaging & Presence.
• The establishment of a mobile-data connection when the AMC+ has been logged off or is acti-
vated from sleep mode, can be perceived as slow. Until the AMC+ is fully registered call setup
time will be longer. With a non-Operator-Supported SIM, the destination number will in this
case be sent over DTMF.
• The service GSM Callback is not available on Android.
• Dialing from the AMC+ Contacts with a character like "p" inserted after the destination number
and before post-dial keys is not supported, as the AMC+ has no way of knowing when to send
the keys.
• MWI is not supported when there is no data channel available. This feature will not be available
until the Android project makes it possible to reject a call from a third-party application.
• When performing a handover on a HTC device from cellular networks to WiFi, the device has re-
moved from the ear for a short moment to prevent the built-in proximity sensor from interrupting
the handover and cutting off the audio stream in WiFi.
10
AMC+ 2.0 User Guide 5 Data Usage Overview
5 Data Usage Overview
The following table clarifies exactly how much data usage is required for individual services of the
AMC+. The settings governing the allowed usage of cellular data channels are described in 10.4 on
page 30.
Setting Available Services and required data volumes
Packet Data Off 0KB, no features that require Packet Data can be used.
Packet Data Minimal Approx. 3KB per Callback attempt, 10KB for the Corporate Con-
tacts search with a typical result set of 5-10 users.
Packet Data Local Network & GPRS Dynamic
VoIP over 3G Up to 29MB per hour
5KB per hour for registrations and keepalives
300- 500KB per hour for feature usage in calls.
11
AMC+ 2.0 User Guide 6 Installation and AMC+ configuration from the AMC Portal
6 Installation and AMC+ configuration from the AMC Portal
Currently, the easiest way to download and install the AMC+ on your phone is by using the Android
Market Place. Alternatively you can download the client from the AMC portal using the provided
link.
Important Notes
Note: If you have or had a single mode client installed on your smart phone, make sure it has
been completely uninstalled and the configuration folder deleted completely before you
start installation of the dual mode AMC+.
Note: Make sure your mobile operator’s service numbers do not conflict with the number series
of your PBX.
6.1 Installation
Using the AMC portal , it is possible to deploy a download link via SMS or Email.
Follow the link and install the AMC+ Client like any other application on your smartphone. Please
refer to your smartphone’s documentation for more information.
This way of downloading enables you to centralize the download of the AMC+ Client for Android. It
gives every user the possibility to actively download the AMC+ Client or an upgraded version of the
client. This is an ideal way to facilitate mass deployments.
It is mandatory that an access point is configured on your Smartphone! If this is not the case this
option for the installation of your AMC+ Client (s) is not possible. This configuration is also important
for later registrations of the AMC+ Client with the AMC Controller . Make sure that your device is
configured for Internet access. Please consult your handset manual for information about this.
With Internet access enabled on your phone, it should now be possible to download the Client from the
AMC portal.
• Open the browser of your Android phone and type in the URL of the file (alternatively open the
link you received via Email or SMS)
• Select Download and confirm
• Your Android phone will now execute the download, notify you of its success and, depending on
the device, prompt you to reboot the phone.
• After this reboot or immediately after the download of the file your AMC+ Android will be ready
to use.
12
Loading...