AASTRA 4425 User Guide

Dialog 4425 IP Vision
SIP Enabled IP Telephone for MX-ONE™
User Guide
Cover Page Graphic
Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:
Width: 15,4 cm (Important!)
Height: 11,2 cm (May be smaller)
Top: 5,3 cm (Important!)
Left: -0,3 cm (Important!) This text should then be hidden.
EN/LZT 103 059 R2A © Aastra Telecom Sweden AB 2008. All rights reserved.

Table of Contents

Welcome ..........................................................4
Important User Information ...............................6
Description ....................................................... 7
Start the Phone – Log On/Off ......................... 24
Incoming Calls ............................................... 33
Outgoing Calls ...............................................37
Call List ..........................................................47
Contacts ........................................................ 50
During Calls ....................................................57
Call Forwarding ..............................................61
Absence Information ......................................71
Messages ......................................................74
Group Features ..............................................79
Other Useful Features .....................................81
Settings ..........................................................86
Accessories .................................................102
Add Microsoft Outlook Contacts ................... 107
Web Server ..................................................109
Corporate Directory .......................................116
Web ..............................................................118
Installation ....................................................120
Troubleshooting ............................................129
Glossary .......................................................130
Index ............................................................ 131
Table of Contents
3Dialog 4425 IP Vision

Welcome

Welcome
Welcome to the user guide for the Dialog 4425 IP Vision IP telephone that conforms to the SIP standard.
To check which standard is used in your telephone, see section “Settings” on page 86.
This guide describes the available features of the telephone when it is connected to MX-ONE™.
The functions and features available with this telephone are designed for easy use in all different telephone handling situations.
Depending on the version and configuration of the exchange that your telephone is connected to, some of the functions and features that are described in this user guide may not be available. There may also be some differences in the way your telephone is programmed. Please consult your system administrator if you need further information.
Some markets use differing codes for some features. In this guide they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.aastra.com
5Dialog 4425 IP Vision
Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
When this publication is made available on Aastra media, Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All other trademarks mentioned herein are the property of their respective owners.

Warranty

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of conformity

Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that this telephone is in conformity with the essential requirements and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc.
Dialog 4425 IP Vision6

Important User Information

Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury.
Follow instructions in the equipment's user guide or other documentation.
Always install equipment in a location and environment for which it is designed.
For mains powered telephones: Only operate with the mains power voltage indicated. If you are uncertain of the type of power supplied to the building, consult property management or your local power company.
For mains powered telephones: Avoid placing the telephone's power cable where it can be exposed to mechanical pressure as this may damage the cable. If the power supply cord or plug is damaged, disconnect the product and contact qualified service personnel.
Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia AS/NZS 60950:1-2003.
Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.
Do not insert any object into equipment slots that is not part of the product or auxiliary product.
Do not disassemble the product. Contact a qualified service agency when service or repair work is required.
Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.
7Dialog 4425 IP Vision

Description

ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
Call Waiting
Message
Intrusion
Transfer
Line/Hold
Call Pickup
Follow-me
Callback
Conference
Dialog 4425 IP Vision
1
2
3
7
12
16
9
11
15
18
19
22
4
5
25
8
6
10
20
21
23
24
26
15
27
13 14
15
17
Description
1Display
See section “Display information” on page 15.
2 Display menu keys
The key functions depend on the traffic state. When you are requested “(see display)”, press the required key to access the feature.
Dialog 4425 IP Vision8
3 Navigation key left
a. Navigate one step to the left in the top menu. See section
Display information” on page 15.
b. On WAP pages, this ke y is used to go t o the prev iou s pa ge. See
sections “Corporate Directory” on page 117 and “Web” on page 119.
4Home
a. Return to home position (idle mode). When this key is pressed,
you always go to the home position, independent of which menu you are in. See section “Display information” on page 15.
b. On WAP pages; if you press this key for a short while, you will
return to the WAP home page. See sections “Corporate
Directory” on page 117 and “Web” on page 119.
5 Navigation key right
Navigate one step to the right in the top menu. See section “Display information” on page 15.
Description
Keys 6-15 Preprogrammed keys / Function keys
The keys are programmed with the specified default features (see below). The features can be moved to any other programmable function key by the system administrator.
The features can also be removed from the keys (by your system administrator). In this case you can program frequently used features and phone numbers on the keys.
See sections “Programming of function keys” on page 87.
6Conference
Indicating/activating Conference. See section “Conference” on page 61.
7Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 43.
8Follow-me
Indicates an activated Follow-me and absence information. Also used to deactivate Follow-me. See section “Call Forwarding” on page 62.
9Call Pickup
Indicating/activating Call Pickup to answer call from another telephone. See section “Answer calls” on page 34.
10 Call Waiting
Indicating/activating Call Waiting for a busy extension. See section “Answer calls” on page 34.
9Dialog 4425 IP Vision
Description
11 Message
Message indication key. When the key lamp is lit, it indicates that you have a message. See section “Messages” on page 75.
12 Intrusion
Activating intrusion on a busy extension. See section “When you
receive a busy tone” on page 43.
13 Transfer
Transfer calls. See section “Transfer” on page 60.
14 Line/Hold
Indicates incoming or outgoing calls. See section “Answer calls” on page 34.
15 Programmable Function keys
All keys, except for the Line/Hold key, can be used for programming, if programmed by your system administrator.
To check the programmable function keys, see section “Programming of function keys” on page 87.
16 Microphone
Used for handsfree conversation.
17 Clear
Disconnect calls or exit a feature. Can always be pressed instead of replacing the handset.
18 Headset key
Handle headset calls and activate Headset Preset. See section “Headset (optional)” on page 104.
19 Loudspeaker on/off
The Speaker key is used to initiate handsfree connection. By pressing and holding it down for 4 seconds, the loudspeaker preset mode is activated.
a. Activate handsfree conversation. See section “During Calls” on
page 58.
b. Activate Loudspeaker Preset. See section “Headset Preset” on
page 105.
20 Mute
a. Switch the microphone on or off during a call. See section
Mute” on page 58.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 101 and “Silent Ringing” on page 101.
21 Volume control
Adjust the volume. See section “Settings” on page 87.
Dialog 4425 IP Vision10
22 Loudspeaker
23 Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal objects in the earcap region.
24 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 107.
25 Designation card
Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:
http://www.aastra.com
For more information, please contact your Aastra Certified Sales Partner.
26 Power adapter connection
See section “Start the Phone – Log On/Off” on page 25.
27 Key panel
The extra key panel has 17 programmable keys. Up to four panels can be connected. See section “Key panel” on page 103. Use the Designation Card Manager to make and print your own key panel designation cards.
DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:
http://www.aastra.com
For more information, please contact your Aastra Certified Sales Partner.
Description
11Dialog 4425 IP Vision
Description

Lamp indications

Ô
ÕÔ ÖÔ ÖÔ ÕÔ
Extinguished lamp The feature is not active.
Steady light
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The feature is active or the multiple represented line is busy.
Dialog 4425 IP Vision12
Dial tone
Special dial tone
Ring tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Description

Tones and signals

The following different tones and signals are sent from the telephone system to your phone.
Tone characteristics
The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Call waiting tone or verification tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Hold tone
Connection in progress tone
13Dialog 4425 IP Vision
Description
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Ring signals
Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.
Dialog 4425 IP Vision14
Description
Settings CallList Contacts CorpDirectory Web
M Miller >FollowMe
11:06 28 03 2008
J Smith 2222
B Brown 5555
CallBack

Display information

The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following pages show examples of information displays from different telephone states.
Note: All names and numbers presented on the displays in this user guide are examples.
When an information ends with an exclamation mark (!), this means that no further action is possible.
Your phone has a graphical display which has approximately 6 rows with 50 characters each. However the number of rows and characters per row depend on the character size and the font. During log on, when the display shows a list, or when the phone is in a setting mode, the middle field of the display is adapted to fit each situation.
You can change the display menu language, the date/time presentation and display contrast level. You can also change the display backlight level. See section “Settings” on page 87.
Top menu
The top menu is in the black frame below.
The following main text and symbols can be shown on the display´s top menu:
Settings Access the Settings menu.
See section “Settings” on page 87.
CallList Access the CallList menu.
See section “Call List” on page 48.
Home position (idle mode).
Contacts Access the Contacts menu
See section “Contacts” on page 51.
15Dialog 4425 IP Vision
Description
CorpDirectory Access the CorpDirectory menu
See section “Corporate Directory” on page 117.
Web Access the Web menu
See section “Web” on page 119.
Position indicator (selected top menu item).
Dialog 4425 IP Vision16
Display symbols
Settings CallList Contacts CorpDirectory Web
A Anderson >FollowMe
8:10 04 Sep 2008
J Smith 40316
Settings CallList Contacts CorpDirectory Web
M Sadler 3333 12:24 28 03 J Crichton 5555 11:33 28 03 J Gilmour 5467 10:48 28 03 0:01:15
0012115171 15:11 27 03 0:15:11
S Negus 7777 14:06 27 03 0:06:53
more... Call
Traffic status is indicated by the following symbols on the display:
> Follow-me indicator.
Indicates that the phone is forwarded to another extension. See section “Call Forwarding” on page 62.
Message.
Indicates that there is a message waiting. See section “Messages on page 75.
Security.
Indicates that the ongoing call is secure between the A and B party. The media (speech) and the signalling are encrypted.
Headset Preset.
Indicates that the phone is set for incoming and outgoing calls to be connected to the headset when you answer or make calls without lifting the handset. See section “Headset (optional)” on page 104.
Description
or Ringer off (a) / Volume level bar (b).
Appears at the same position. a Indicates that the ring signal is switched off. See section “Silent
Ringing” on page 101.
b Indicates the ring signal volume in idle mode or ringing mode. In
speech mode it indicates the loudspeaker volume, earpiece volume or headset volume. See section “Settings” on page 87.
The following symbols can be shown in the top menus or other display lists:
Example of the CallList menu:
Example of the Date Format menu:
17Dialog 4425 IP Vision
Description
Settings CallList Contacts CorpDirectory Web
Date Format
28 03 2008 28 Mar 2008 Fr 28 Mar 2008 060328
Cancel Select
15 03 2008
or New missed call(s).
Indicates new missed and not checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you.
or Missed call(s).
Indicates missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call you.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list and where it is positioned in the total list.
Selection frame.
Indicates the subject to be called or selected in the list.
Setting indicators.
Filled symbol indicates the current setting in the shown list.
Up.
Scroll up or to the left in the menu.
Down.
Scroll down or to the right in the menu.
Dialog 4425 IP Vision18
Description
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 J Smith 2222
Log off Absence
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 J Smith 2222
Log off Absence 2 Missed
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 J Smith 2222
FollowMe To M Miller 3333
Log off Absence
Idle phone (idle mode)
When your phone is in idle mode, the display shows the top menu. Below the top menu; time, date, name your extension number are shown to the right. Below the line, lead text for the display menu keys is shown. In the example below, the extension number for JSmith is 2222.
Note: When the name and extension number are long, the name is shown on one row and the number on another row.
Unanswered phone calls are indicated on the idle phone display.
An activated Follow-me is also indicated in the idle phone display.
Smith (2222) has activated a Follow-me to Miller (3333).
19Dialog 4425 IP Vision
Description
Settings CallList Contacts CorpDirectory Web
Calling
11:06 28 03 2008 J Smith 2222
M Miller 3333
Settings CallList Contacts CorpDirectory Web
Busy
11:06 28 03 2008 J Smith 2222
M Miller 3333
Settings CallList Contacts CorpDirectory Web
Incoming
11:06 28 03 2008
J Smith 2222
3333 M Miller
Reject
Outgoing call
Except for the idle information in the top menu, the display also shows the dialed name (if available) and number.
When the dialed number is busy, the display will look like this.
Incoming call
Except for the idle information in the top menu, the display also shows the calling party´s name (if available) and number. The name and number are flashing. If the number for an external call is not available, the display shows
External instead of the number.
Dialog 4425 IP Vision20
Description
Display menu keys
The display menu keys are used to access different functions. The available functions vary depending on the traffic state and category of the extension. The following key text and abbreviations are used for the display menu keys.
Note: If you have an earlier version of the telephone system, some text for the display menu keys might be different or not available.
Menu key Function
- (minus)
+ (plus)
Absence
(No change)
Account
Decrease contrast level on the display Increase contrast level on the display Scroll up
Scroll down
Handle Absence and Call Forwarding Keep current IP settings Account Code
AddContact Add to Contacts
Back
Call
CallBack
CallPickUp
CallWaiting
Cancel
Change
ChangeUser
Conf/Transf
Conference
Deactivate
Delete
Edit
Return to previous menu Call the number displayed Callback Call pick-up Call waiting Leave a menu without change Change a setting (toggling two modes) Personal log on (for example Free Seating).
Might be disabled is some systems. To get a new line for conference or transfer Connect a conference member Deactivate Follow-me
Delete an item Change property of item
21Dialog 4425 IP Vision
Description
Menu key Function
Erase
Exit
GrpPickUp
Hold
Intrusion
Log off
Log on
n Missed
Remove last character from display Exit the displayed menu Group call pick-up Put the call on hold Intrusion Log off from the system Log on to the system Number of missed calls in the call history
list
Name Edit name in Contacts
No
No Profile
Negative answer Cancel activated search profile
Number Edit number in Contacts
more...
OK
Options
Reject
Save
More menu choices Answer OK to a question Show optional menus Reject an incoming call Save settings
Search Search Contacts
Select
Stop
Yes
Select item in a list Stop fetching WAP page Positive answer
Dialog 4425 IP Vision22
Description
Menu structure
Menu structure for each of the menus that can be selected from the idle menu. When you are navigating the menus, a selected menu is marked with a black frame. Use the navigation keys and the display menu keys to navigate in the menus.
23Dialog 4425 IP Vision
Description
Settings CallList Contacts CorpDirectory Web
Call AddContact Delete
Explanations
1) Only shown when there are missed calls. A shortcut to “CallList” is established n = Number of missed calls.
2) Not used.
3) Only used when option unit is connected.
4) Only shown when pre-defined WAP portal is
available.
5) Only available to your system administrator.
Home. Return to home position (idle mode).
Log off Ab sence n Missed
1
Dial Name Edit Delete Add
Other WAP address Home
4
Top menu
Idle display menu keys
Time Format Date Format Time
2
Date
2
Information Programmable Keys
Ring Character Time & date
Language Display Contrast Backlight Log Off Restriction
5
Option Unit
3
Hearing Level
Network
LAN access control
5
DHCP
5
Web address IP Address
5
Subnet Mask
5
Default Gateway
5
Automatic SW server
5
SW Server
5
Proxy Server
5
Protocol
5
Automatic SIP server SIP Proxy Server SIP Proxy Port
5
Password VLAN for Phone Port
5
VLAN for PC Port
5
Display menus Keypad characters
Select Profile Follow-me External Follow-me Absence Reason
Display menu keys
Standard Increased
Protocol/SW version
Dialog 4425 IP Vision24

Start the Phone – Log On/Off

Start the Phone – Log On/Off

Startup procedure

All the system settings for your IP phone must be set by the system administrator before you can use the phone.
Connect the required cables.
See section “Installation” on page 121.
Note: Depending on the settings in your network and telephone system, the start up procedure may be different from phone to phone. Check the display on your phone and read the required sections in this chapter to continue with the start up procedure.
When the phone is connected to the network, your phone automatically initiates the startup procedure when connected to the mains.
Notes:
The phone does not work when a power failure occurs. After a power failure the phone will automatically restart. After a power failure the Call List is cleared.
When the telephone is starting up (booting) a connected PC will loose it’s network connection for about 10 seconds.
25Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallList Contacts
LAN access control
Enter user ID:
Erase Log on
LAN access control (network authentication)
Your telephone might require a network authentication to gain access to the network. In this case you must enter a valid user identity and PIN or password.
Note: The user identity and password used for the network authentication is not the same user identity and password you use to log on. The password is obtained from, and can only be changed by the system administrator.
z Enter your user identity.
Log on Press (see display).
z Enter your PIN or password.
Log on Press (see display).
(The display menu key Erase, is used to remove a wrong entry.)
(The display menu key Erase, is used to remove a wrong entry.)
Note:
The password can be entered with letters or numbers, see section Entering names and numbers” on page 52.
The PIN is the same as the Individual Authorization Code. Only digits can be used as PIN. The PIN must be four digits or more.
If your user identity and password are accepted, the phone continues with the startup procedure.
Note: If your user identity and password are not accepted, contact your system administrator.
Dialog 4425 IP Vision26
Start the Phone – Log On/Off
Settings CallList Contacts
Use administrator mode to change IP settings
5
(No change)
Continued startup procedure
The display shows:
A timer counts down from 5 seconds. If no key is pressed during this time,
(No change) is selected automatically.
Notes:
You can speed up the procedure by pressing
(No change).
The administrator mode is used to change the IP settings in your phone. This mode is reserved for your system administrator.
The display now indicates that the phone is connecting to the server and the software is loading. This takes about 1 minute. After a self test, the phone is ready for use or ready for log on. To log on, see section “Log on” on page 29.
27Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallList Contacts
Anewversionoftheapplicationsoftwareis available on the server, update?
60
(Yes) No
Update software
If new software has to be loaded into your phone, the display is showing this. When new application software is available, the following display is shown:
A timer counts down from 60 seconds. If no key is pressed during this time,
(Yes) is selected automatically.
Note: You can speed up the procedure by pressing No.
(Yes) Press to update the software (see display).
The software is loaded from the server. This takes about 60 seconds. The phone is then ready for use or ready for log on. To log on, see section “Log on” on page 29.
Note: It is important that you do not disconnect the power to the phone while the new software is being downloaded and saved. If a power failure occurs, the software must be downloaded again.
If you want to continue to use the previously stored setting:
No Press to use the current version of the software (see display).
Dialog 4425 IP Vision28
Start the Phone – Log On/Off
Settings CallList Contacts CorpDirectory Web
User not logged on!
11:06 28 03 2008
Log on with:
2222
Erase Log on
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 J Smith 2222
Log off Absence

Log on

If your phone requires a log on, there are three log on options: 1 You are allowed to log on and log off the phone. This is the most
common option.
2 The telephone is always logged on with a default number. You
cannot log on or off. This option can be used for phones in conference rooms, receptions and so on.
3 The telephone is always logged on, with a default number, as in
option 2, but you can log on with your own extension number and get your personal categories. This option can be used in a Free Seating environment. See also section “Free Seating” on page 33.
Option 1
The log on menu is displayed:
If the SOS call feature is disabled, the text For SOS calls, dial
is not shown. The number for SOS calls might vary between
112
countries. See section “SOS calls (Emergency calls)” on page 39. The extension number that was used for the last log on is
automatically shown.
If the displayed number is your number:
Log on Press to log on (see display).
The display shows:
29Dialog 4425 IP Vision
Start the Phone – Log On/Off
Settings CallList Contacts CorpDirectory Web
User not logged on!
11:06 28 03 2008
Enter password:
Erase Log on
If the displayed number is not yours (the telephone has been logged on by another person):
z Dial your extension number.
The displayed number is automatically erased when you start dialing. The display shows your entered digits. (The display menu key
Erase, is used to remove a wrong entry.)
Log on Press to log on (see display).
If a PIN or password is not required, the display shows your name and extension number, and the phone is ready for use.
If a PIN or password is required the display shows:
Notes:
The last setting used (by previous user) remains until changed. The request to enter a password can be changed, contact your system administrator.
The password is obtained from, and can only be changed by the system administrator.
The PIN is the same as the Individual Authorization Code. Only digits can be used as PIN. The PIN must be four digits or more.
z Enter your PIN or password.
(The display menu key Erase, is used to remove a wrong entry.)
Telephone version note: The password can be entered with letters or numbers, see section Entering names and
numbers” on page 52.
Log on Press to log on (see display).
The display shows your name and extension number, and the phone is ready for use.
Dialog 4425 IP Vision30
Start the Phone – Log On/Off
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 Conf room 3000
Absence
Settings CallList Contacts CorpDirectory Web
11:06 28 03 2008 Conf room 3000
Absence ChangeUser
Option 2
The following idle mode menu is displayed, and the phone is ready for use.
Note: It is not possible to log off, when a phone has been programmed according to this option.
Option 3
The following idle mode menu is displayed. You can log on with your own extension number and get your personal categories.
ChangeUser Press (see display).
z Dial your extension number.
Log on Press to log on (see display).
If a PIN or password is not required, the display shows your name and extension number, and the phone is ready for use.
If a PIN or password is required:
z Enter your PIN or password.
Telephone version note: The password can be entered with letters or numbers, see section Entering names and
numbers” on page 52.
Note: The PIN is the same as the Individual Authorization Co de. O nly di gits can b e use d as P IN. Th e PIN must be fo ur digits or more.
31Dialog 4425 IP Vision
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